Scott Office of the Sheriff State of Florida County of Lee S?my 13- Grqz?? Director Communications Division June 12, 2014 17372 Phlox Dr Time Line June 8, 2014 02:25:31 911 Cell Call available to our agency after processing through the Viper (phone) system 02:25:50 911 Cell call answered by LCSO 911 Operator, address displayed was the Cell phone tower 911 Operator determined Language Line Services were needed 02:26:08 911 Operator connects to Language Line Services, they state their name ID number 02:27:02 911 Operator relayed questions to interpreter to begin processing the call 02:28:33 Language Line Services confirmed address *911 Cell Calls displays the tower site location, not the callers location. Ca11er?s location has to be confirmed *2 min 43 seconds to obtain address via Language Line interpreter 02:32:00 Language Line interpreter relayed to 911 Operator from the caller, ?the girlfriend was dead" 02:32:37 Call released to Dispatch 37 seconds upon determining the call was a priority incident, released to dispatch Total time to confirm location, determine priority incident and release to _dispatch: *4 min 4 seconds 02:34:13 Call dispatched 02:34:49 Call updated ?wife daughter are dead? Total time from dispatch to unit enroute: *1 min 36 seconds 02:35:14 Call updated ?Caller states he is going to try and hurt himself" 02:38:19 Unit arrived on scene, standing by for additional unit 14750 Six Mile Cypress Parkway Fort Myers, Florida 33912-4406 (239) 477-1000 June12,2014 Page 2 02:39:40- 2miunit arrived on scene *4 min 6 seconds from time of dispatched to first unit arriving *9 min 46 seconds total response time from the time the address was confirmed to the first unit arriving on scene. 02:45:15 Unit advised ?got door open? Total time from receiving the 911 call to the first unit arriving on scene: 12 minutes 29 seconds. Note: Times are verified from the 911 Printer and NICE Audio Recording System.