 Report on Government Information Requests January 1 - June 30, 2014 Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software and services available. We also believe every customer has a right to understand how their personal information is handled. For government information requests, we report as much detail as we are legally allowed. When we receive an account request from law enforcement requesting a customer’s personal information, we will notify the customer a request concerning their personal data was made unless we are explicitly prohibited from doing so. We are reserving the right to make exceptions, such as for extreme situations when we believe disclosing information could put a child or other person in serious danger, or where notice is not applicable to the underlying facts of the case. Any government agency demanding customer content from Apple must get a search warrant. When we receive such a demand, our legal team carefully reviews it. If there’s a question about the legitimacy or scope of the request we challenge it, as we have done as recently as this year. We only comply with information requests once we are satisfied that the request is valid and appropriate, and then we deliver the narrowest possible set of information. How We Report Requests Device Requests Account Requests The following tables detail account requests, device requests, and National Security Orders Apple received from January 1 through June 30, 2014. Table 1  shows device requests. The vast majority of the requests we receive from law enforcement relate to information about lost or stolen devices, and we report these as device requests. Device requests may include requests for customer contact information provided to register a device with Apple or the date(s) the device used Apple services. We count devices based on the individual serial numbers related to an investigation. We encourage any customer who suspects their device is stolen to contact their local law enforcement agency. Table 2 shows account requests. Responding to an account request usually involves providing information about an account holder’s iTunes or iCloud account, such as a name and an address. In certain cases, we are asked to provide customers’ iCloud content, which may include stored photos, email, iOS device backups, documents, contacts, calendars, and bookmarks. We consider these requests very carefully and only provide account content when the legal request is a search warrant. National Security Orders Table 3 shows all the national security orders we have received, including orders received under FISA and National Security Letters (“NSLs”). To date, Apple has not received any orders for bulk data. We report all the national security orders we have received, including orders received under FISA and National Security Letters (“NSLs”), in bands of 250. Though we want to be more specific, this is currently the narrowest range allowed by the government. Consistent with the “Update on National Security and Law Enforcement Orders” that we published in January, we are also reporting the actual number of account requests for information related to law enforcement investigations that Apple received from U.S. law enforcement agencies. Table 1: Device Requests January 1 - June 30, 2014 Country 
 ALAC Bahamas Brazil Chile Jamaica ALAC Total APAC Australia China Hong Kong Japan Malaysia New Zealand Singapore South Korea Taiwan Thailand APAC Total USA United States of America CANADA Canada Total Number of Law Enforcement Device Requests Received Number of Devices Specified in the Requests Number of Device Requests Where Some Data Was Provided Percentage of Device Requests Where Some Data Was Provided 12 12 693 - 11 - n/a 92% n/a n/a 2442 291 511 214 4 243 1619 94 34 2 5454 3779 1664 964 382 4 409 2016 133 40 2 1439 120 310 111 2 158 937 54 4 0 59% 41% 61% 52% 50% 65% 58% 57% 12% 0% 4132 13743 3431 83% 19 154 15 79% Table 1 (continued): Device Requests January 1 - June 30, 2014 Country EMEIA Armenia Austria Belgium Bosnia-Herzegovina Botswana Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland India Ireland Israel Italy Kuwait Luxembourg Monaco Morocco Netherlands Norway Poland* Portugal Romania Russia Slovakia Slovenia South Africa Spain Swaziland Sweden Switzerland Turkey Uganda Ukraine United Arab Emirates United Kingdom EMEIA Total Total Number of Law Enforcement Device Requests Received Number of Devices Specified in the Requests 3 96 122 2 1 1 45 59 5 902 6315 5 5 1 29 137 1 650 1 41 58 44 28 38 1 47 7 3 538 84 149 4 1 1 1180 10604 *Poland: predominately requests from Polish Customs and Revenue Authorities. " 3 157 661 2 1 1 4333 153 6 12127 24957 5 5 2 34 251 1 1495 1 44 70 69 191699 236 1 56 7 3 1332 304 708 4 1 1 19057 Number of Device Requests Where Some Data Was Provided Percentage of Device Requests Where Some Data Was Provided 0 50 54 1 0 1 16 29 1 353 3480 2 5 0 7 73 0 366 0 21 24 21 19 19 0 13 3 1 267 46 84 1 0 0 597 0% 52% 44% n/a 50% 0% 100% 36% 49% n/a 20% 39% 55% 40% 100% 0% 24% 53% 0% 56% 0% 51% n/a n/a 41% 48% 68% 50% 0% 28% n/a 43% 33% 50% n/a 55% 56% 25% 0% 0% n/a 51% Table 2: Account Requests January 1 - June 30, 2014 Country 
 ALAC Argentina Bahamas Brazil Mexico ALAC total APAC Australia China Hong Kong Indonesia Japan Malaysia New Zealand Singapore South Korea Taiwan APAC Total USA United States of America CANADA Canada Total Number of Law Enforcement Account Requests Received Number of Accounts Specified in the Requests Number of Accounts for Which Data Was Disclosed Number of Account Requests Where Apple Objected Number of Account Requests Where No Data Was Disclosed Number of Account Requests Where NonContent Data Was Disclosed Number of Account Requests Where Some Content Was Disclosed Percentage of Account Requests Where Some Data Was Disclosed 2 1 3 3 1 0 0 1 1 2 1 0 0 0 0 n/a n/a 0% 0% 93 7 14 1 64 2 4 24 10 7 226 111 10 51 2 142 2 4 24 10 7 14 1 35 0 22 1 1 5 3 1 72 5 9 0 63 0 3 22 5 6 80 6 11 1 57 1 3 19 7 6 13 1 3 0 7 1 1 5 3 1 0 0 0 0 0 0 0 0 0 0 14% 14% 21% 0% 11% 50% 25% 21% 30% 14% 789 1739 928 86 185 449 155 77% 14 28 21 3 5 9 0 64% Table 2 (continued): Account Requests January 1 - June 30, 2014 Country Total Number of Law Enforcement Account Requests Received EMEIA Austria Belarus Belgium Bulgaria Czech Republic Denmark Finland France Germany India Ireland Italy Luxembourg Netherlands Norway Poland Portugal Russia San Marino Spain Sweden Switzerland Turkey United Kingdom EMEIA Total Number of Accounts Specified in the Requests 6 4 1 4 72 122 2 7 22 6 2 3 1 10 13 6 3 179 463 6 4 1 4 92 254 2 12 22 7 2 3 1 11 23 6 3 220 Number of Accounts for Which Data Was Disclosed Number of Account Requests Where Apple Objected 5 2 0 0 29 141 0 2 9 1 1 2 0 4 5 3 2 95 0 1 0 3 35 41 1 1 12 2 0 1 1 6 5 2 1 88 Number of Account Requests Where No Data Was Disclosed Table 3: National Security Requests January 1 - June 30, 2014 1/1/2014 - 6/30/2014 National Security Orders Received Total Accounts Affected 0 - 249 0 - 249 1 2 1 4 50 70 2 6 13 4 1 1 1 7 8 3 1 102 Number of Account Requests Where NonContent Data Was Disclosed 5 2 0 0 22 52 0 1 9 2 1 2 0 3 5 3 2 76 Number of Account Requests Where Some Content Was Disclosed 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 Percentage of Account Requests Where Some Data Was Disclosed 83% n/a 50% 0% n/a 0% n/a 31% 43% 0% 14% 41% n/a 33% 50% 67% n/a 0% n/a 30% 38% 50% 67% 43%  Glossary of Terms Table 1 Definitions Total Number of Law Enforcement Device Requests Received Number of Devices Specified in the Requests The number of device-based requests issued by a government agency and/or a court that are received by Apple and seek customer data related to specific device identifiers such as serial or IMEI numbers. Law enforcement device requests come in various forms such as subpoenas, court orders, and warrants. A single request may involve multiple devices. For example, in the case of a recovered shipment of stolen devices, law enforcement may seek information related to several devices in a single request.  The total number of iPhone, iPad, iPod, Mac, or other devices identified in each law enforcement request, based on the number of device identifiers. For example, law enforcement agencies investigating theft cases often send requests seeking information based on serial numbers. Each serial number is counted as a single device. A request may involve multiple devices as in the case of a recovered shipment of stolen devices.    Number of Device Requests Where Some Data Was Provided The number of law enforcement requests that resulted in Apple providing relevant device information, such as registration, subscriber, service, repair, and purchase information in response to valid legal process. Percentage of Device Requests Where Some Data Was Provided The percentage of law enforcement requests that resulted in Apple providing some relevant device information in response to valid legal process. Table 2 Definitions Total Number of Law Enforcement Account Requests Received  Number of Accounts Specified in the Requests The total number of account-based requests issued by a government agency and/or a court that are received by Apple and seek customer data related to specific Apple IDs, email addresses, telephone numbers, credit card numbers, or other personal identifiers. Account-based law enforcement requests come in various forms such as subpoenas, court orders, and warrants.  The number of discernible accounts, based on specific Apple IDs, email addresses, telephone numbers, credit card numbers, or other personal identifiers in each law enforcement request. A single request may involve multiple accounts where, for example, multiple accounts are associated with the same credit card. Number of Accounts for Which Data Was Disclosed Number of Account Requests Where Apple Objected Number of Account Requests Where No Data Was Disclosed Number of Account Requests Where NonContent Data Was Disclosed The number of discernible accounts, based on specific Apple IDs, email addresses, telephone numbers, credit card numbers, or other personal identifiers, for which Apple provided some iCloud, iTunes, or Game Center data. The number of law enforcement requests that resulted in Apple refusing to provide some data based on various grounds, such as jurisdiction, improper process, insufficient process, invalid process, or where the scope of the request was excessively broad. For example, Apple may object to a law enforcement request as “invalid” if it were not signed.   The number of law enforcement requests that resulted in Apple providing no customer information whatsoever. The number of law enforcement requests that resulted in Apple providing only subscriber or transactional information, but not content. For example, Apple may provide subscriber information and a limited purchase history in response to valid legal process. Number of Account Requests Where Some Content Was Disclosed The number of law enforcement requests where Apple determined that an account request was lawful and provided content such as iCloud email, contacts, calendar, or Photo Stream content. Apple only provides user account content in extremely limited circumstances. Percentage of Account Requests Where Some Data Was Disclosed The percentage of law enforcement requests that resulted in Apple providing some iCloud, iTunes, or Game Center data.