(b)(6), (b)(7)(c) (b)(6), (b)(7)(c) (b)(6), (b)(7)(c) (b)(6), (b)(7)(c) (b)(6), (b)(7)(c) ICE.2012FOIA3030000658 . Article Purpose A. me; The purpose of this Intergovernmental. Service Agreement (IGSA) is to . establish an Agreement between ICE and the Service Provider for the detentitin and care of persons detained underlthe authority of humigration and Nationality Act, as amended. All persons in the custody of the ICE are ?Administrative Detainee This term recognizes that ICE detainees are not charged with violations and are only held in custody to assure their presence throughout the administrative hearing process and to assure their presence for removal from the United States pursuant to a Iaw?Jl ?nal order - . by the Immigration Court, the Board of Immigration Appeals or other Federal judicial body. . . . R?onsibilities: This Agreement sets forth the responsibilities of ICE and the Service Provider. The Agreement states the services the Service Provider shall perform satisfactorily to receive payment from ICE at the rate prescribed I, C. g?danceg? This is a ?xed rate agreemenanot a cost reimbursable agreement, with respect to the detainee day into. The detainee daily rate is STBD. ICE shall be responsible for revieiving' and approving the costs associated with this Agreement and subsequent modi?cations utilizing all applicable federal procurement laws, regulations andstandards inarriving at the detainee day rate. - ArticleII. General A. Emdmg? The obligation of ICE to make payments to the Service is contingent upon the availability of Federal funds. ICE will neither present detainees to the Service Provider our direct performance of any other services until ICE has the appropriate ?nding. Orders will be placed under this Agreementwhen speci?c have been identi?ed and funding obtained. Perforatance under this Agreement is not authorized until the Contracting O?oer issues an order, in The effec?ve date of the Agreement will be negotiated and specified in an order to this Agreement by the Contracting Of?cer. This Agreement is neither binding nor effective unless signed by the Contracting Of?cer. Payments at the approved rate will be paid upon the return of the signed Agreement by the authorized Local Government of?cial to ICE. Subcomm: The Service Provider shall netify and obtain approval from the Contracting Of?cer if it intends to house detainees in a facility other than the Facility named in this Agreement. If either that facility or any future facility is operated by an entity other than the Service Provider, ICE shall treat the entity as a subcontractor to the - Service Provider. The Service Provider shall obtain the Contracting Of?cer?s approval before subcontracting the detention and care of detainees to another entity. The I. Contracting Officer has the right to deny, withhold, or withdraw approval of the proposed . subcontractor. Upon approval by the' Contracting ?Of?cer, the Service Provider shall . ensure that any subcontract includes all provisions of this Agreement, and shall provide ICE with copies of all subcontracts. All payments will be made to the Service Provider. will not accept invoices item, or make payments to a subcontractor. Dedicated IGSA Template This is a ?rm ?xed rate agreement, not cost reimbursable agreement. This-Agreement is permitted under applicable statutes, regulation, policies or RFP Attachment 2 . Page 2 of 19 . If. judicial Any provision of this Agreement contrary to applicable statutes, regulation, policiesor judicial mandates is null and void and shall not necessarily a??cct the balance of Agreement. - Use of Service Provider?s Policies and Procedures: The Contracting O?cer shall approve Service Provider?s policies and procedures for use under this Agreeinent. Upon approval, the SerViceProvider can use its policies and procedures in conjunction with the detention standards mandated under this Agreement. E. Noti?cation and Public Disclosure: No public disclosures press releases, press conferences) regarding this shall be made by the Service Provider or any of its contractors or subcontractors without the review and approval of such disclosure by ICE Public A??airs and express permission granted by the ICE Contracting Of?cer. Artich Covered Services Below are the general under this Agreement. Speci?c requirements for the serVices under this Agreement are stated in the attached Statement of Work. Attachment 1. A. BedsEce; The Service Provider shall provide maleffenialc beds on a space available basis. The Service Provider shall house all detainees as determined within the Service Provider?s classi?cation system. . - B. Basic Needs: The Service Provider shall provide detainees with safekeeping, housing, subsistence, medical and other services 'in' accordance with this Agreement. In providing . theSe services, the Service Provider shall ensure compliance with all applicable laws, regulations, ?re and safety codes, policies and procedures. If the Service Provider- detennines that ICE has delivered a person for custody. who is under the age of eighteen 1 (18), the Service Provider shall not house that person with adult detainees and shall immediately notify the Contracting Of?cer?s Technical Representative (COTR). C. Imretive Servigs: The Service Provider shall make special provisions for non- - . English Speaking, handicapped or illiterate detainees. ICE will reimburse the Service Provider for the actual costs associated with providing commercial written or telephone language interpretive services. Upon request, ICE will assist the. Service Provider in obtaining translation services. The Service Provider shall provide all instructions verbally either in English or the detainees?_ language, as appropriate, to detainees who cannot read. The Service Provider shall include the actual costs that the Service Provider . paid for such services on its invoice. Except in emergency situations, the Service Provider shall not use detainees for translation services. If the Service Prbvider uses a detainee for translation service, it shall notify ICE within 24 hours of the - . translation service. . . Es cort Tm 911a tion Services: The Service Provider will provide, upon request and 3 as scheduled by the Contracting Of?cer?s Technical Representative (COTR) or . Contracting Of?cer (C0), necessary escort and transportation services for detainees to and from designated locations. Escort services will he required fcr'escorting detainees to court hearings; escorting vvimess'es to. the courtroom and any escort services as requested by an ICE judge during proceedings. Esoort and tranSportatiOn services shall also include Dedicated Template RFPAttachmentZ .Page3 ofl9 (If If! 1' .I ?x r? providing all such air and/or ground transportation services as may be to - transport demhees securely and in a timely manner. Transportation and?or escort services may be required to transport detainees from the Facility to and ?our a medical facility for outpatient care. During all transportation activities, at least one (1) transportation of?cer shall be of the awe sex as the detainees being transported. The Service Provider shall use a communications system that has direct and immediate contact with all transportation vehicles. Transportation and escort services shall be provided in the most economical and ef?cient manner. The Service Provider personnel provided for these services shall" be of the same quali?cations, receive training, complete? the same security clearances, and wear the same uniforms as those personnel provided for in other areas of this Agreement. The Statement of Work shall provide speci?c escort and transportation services unique for this Agreement - - E. 9% Services: The Service Provider agrees to provide stationary guard services on demand by the COTR or Contracting Of?cer and. shall include, but are not limited to, escorting and guarding detainees to medical or doctor?s hearings, ICE interviews, and any other location requested by the COTR Quali?ed personnel employed by the Service Provider will perform such services. The Service Provider agrees to augment such practices as may be requested by ICE to enhance speci?c requiren'wnts for security, detainee menitoring, visitation, and contraband control. Public - contact is prohibited unless authorized in advande by the or Contracting Of?cer. The Service Provider shall be authorized to provide at lease Mme) of?cers for each remote post, as directed by the COTR or Contracting Of?cer. .F. M?'cal Services: The Statement of Work shall provide speci?c medical service requirements unique to this Agreement. Regardless of the unique requirements for this. contract, the Service Provider shall provide the following services regarding medical care of detainees: . - 1) The Service Provider shall provide for medical screening of every detainee upon arrival at the Facility performed by health care personnel or health trained personnel. . - 2) Medical coverage at the Facility shall be no less than Meaty-four (24) hours per day, seven (7) days per week. . . . 3) The Service Provider shall provide the detainees written instructions for. gaining access to health care "services. Procedures shall be explained to all detainees in the detainees' native language, and orally to detainees' who are unable to read. The detainee shallsir'rdiarly be provided instructions and assistance in personal hygiene, dental hygiene, grooming and health care. It shall be made routinely available. - 4) me Service Provider Shall provide to all detainees a mitten policy and de?ned procedure to require that detainee's written health complaints are solicited and . delivered to the medical facility for appropriate follow-up.- Written policy and de?ned procedure shall require that health care complaints are" responded to and that sick call, conducted by health care personnel or health trained personnel is available to detainees daily. If a detainee's custody status precludes attendance at sick call, arrangements shall be made to provide sick call servicesin the place of the detainee's detention. A minimum of one sick call shall be conducted daily. Dedicated Iosa Template RFPAttachment-Z Page4of19' USPHS reserves the right to conduct triage and sick call in the place of the detainees detention. . 5) The Service Provider shall provide and maintain basic ?rst aid kits throughout ?le Facility. First aid kits shall be available at all times to allow quick access. . . 6) The Service Provider shall provide secm'ity with a minimmn of a sta?' of one at all times. When detainees are housed in the in?rmary, a security guard shall be posted to the unit 24 hours a day, seven days a week. The Service Provider shall coordinate and escort detainees to the medical clinic for sick call, appointments and pill line. . 7) When comrmmicable'or debilitating physical problems are suspected. the detainee shall be separated ?'om the detainee population, and immediately notiiy USPHS staff. Behavioral problems (detainee who is not diagnosed as and suicide observation will be the rosponsibility of the Service Provider. Article IV. Receiving and Discharging Detainees A. mm Activity: The Service Provider shall receive and discharge detainees only to - and from properly identi?ed ICE personnel 'or other properlyidenti?edFederal law - enforcement o?icials with prior authorization ?rom Presentation o_f.U.S. - Government identi?cation shall constitute ?proper identi?cation.? The Service Provider shall ?nnish receiving and discharging services Marty-four (24) hours per day, seven (7) days per week. ICE shall furnish the Service Provider with reasonable notice of - receiving and discharging detainees. .-?Ihe service Provider shall ensure positive identi?cation and recording of detainees and ICE of?cers. The Service Provider shall not permit medical or emergency discharges except through coordination with on-duty ICE o?cers. . . 1 B. 'cted Rem of Detainees: The Service Provider shall not release detainees from its physical custody to any persons other than those described in Paragraph A of Article - -- IV for any reason, except for either medical, other emergency situations, or in response to a federal writ of habeas corpus. If a detainee is sought for federal, state, or local proceedings, only ICE may authorize release of the detainee for such purposes. The Service Provider shall contact the COTR immediately regarding any such requests. . C. Service Provider Right QfRe?isal: The Service Provider retains the right to refuse acceptance or request removal of any detainee exhibiting violent or disruptive behavior, or of any detainee found to have a medical condition that requires medical care beyond the scope of the Service Provider?s healthcare provider. 'In the case of a detainee already in custody, the Service Provider shall notify ICE and request removal of the detainee - from the Facility. The Service Provider shall allow ICE reasonable time to make alternative arrangements for the detainee. . D. Em Evacuation: In the event of an emergency requiring evacuation of the .Pacility, the Service Provider shall evacuate detainees in the same manner, and with the seine safeguards, "as it employs for persons detained Under the Service Provider's authority. The Service Provider shall notify the Contracting Of?cer and COTR within two (2) hours of evacuation. . . Dedicated IGSA Template Rn- Attachment 2. Page 5 of 19 Article V. ICE National Detention Standards A. The Service Provider is required to house detainee and perform related detention services in accordance with the most current edition of the ICE National Detention Standards found the ICE Detention Operations Manual. This manual can be found at ICE Inspectors will conduct periodic inspections of the facility to assure compliance with the ICE National Detention B. The Service Provider shall certiiy to the Contracting Of?cer and COTR that its personnel have completed all training as required by the ICE Detention Operations Manual, the Service Provider's ovvn manual (if it is approved for use by the Contracting Of?cer), and any additional training as required in any manuals or detention standards referenced in this Agreement. - I . . Article VI. No Employment of Unauth orizerl Aliens subject to existing laws, regulations, Executive Orders, and addenda to this Agreement, the, Service Provider shall not employ aliens unauthorized to work in the United States. Except for maintaining personal living areas, detainees shall not be required to perform manual labor. - Article VII. Period of Performance This Agreement shall become effective upon the date of ?nal signature by the Contracting O?icer and the authorized signatory of the Service Provider and will remain in effect for a? period not to exceed sixty (60) months, unless terminated in writing, by either party. Either party must provide written notice of intentions to terminate the agreement, 60, days in advance of the effective date of fonnaltermination, or the Parties may agree to a shorter period under the procedures prescribed in Article X. - . Article Inspections- The Facility and Pro?der?sservices shall be inspected. in accordance with the following procedures: - Daiinitions. "Services," as in this clause, includes services performed, I workmanship, and. material ?lrnished or utilized in the performance of services. - The Provider shall provide and maintain an inspection system acceptable to the Government covering the services lmder this agreement. Complete records of all - inspection work performed by the Provider shall be maintained and made available to the Government during cone-act performance and for as long afterwards as the agreement legumes. . . CI The Government has the right to inspect and test all services called for by the agreement, to the extent practicable at all times and places during the term of the agreement. The Government shall perfo inspections and tests in a manner that will not unduly delay the work. - Dedicated IGSA Template RFP Attachment 2 Page 6 of 19 I D. Ifthe Government performs inspections or tests on the premises of the Provider or a subcontractor, the Provider shall tinnish, and shall require subcontractors to furnish, at no increase in agreement price, all reasonable facilities and assistance for the safe and convenient performance of these duties. E. - Ifany of the services do not conform to agreement requiren'mnts, the Government may require the Provider to perform the services again in confonnity with agreement requirements, at no increase in agreement amount. When the defects in services cannot be corrected by re-perfonnance, the Government may (1) require the Provider to take . necessary action to ensure that ?lters performance conforms to agreement requirements and (2) reduce the agreement price to re?ectthe reduced. value of the services performed. F. If the Provider fails to perform the services again or to take the necessary action - to ensure future performance in conformity with agreement requirements, the Government may (1) by contract or otherwise, perform the services and charge to the Provider any cost incurred by the Government that is directly related to the performance of such service or (2) terminate the agreement for default. . ArticlelX. Inspection Reports A. Emotion Remit; The Inspection Report stipulates minimmn requirements for ?relsafety . code compliance, supervision, segregation, sleeping utensils, meals, medical care, con?dential commrmication, telephone access, legal counsel, legal library, visitation, and recreation. The Service Provider shall allow ICE to conduct inspections of the facility, as required, to ensure an acceptable level of services and acceptable conditions-of . con?nement as determined by ICE. No notice to the Service Providet is required prior to an inspection. ICE will conduct such inspections in accordance with the Inspection Report. ICE will share ?ndings of the inspection with the Service Provider's facility administrator. The Inspection-Report will stateany improvements to facility Operation, conditions of con?nement, and level of service that will be required by the Service Provider. - . - . a. Possible 'on: Ifthe Service Provider fails to remedy de?cient service ICE identi?es through inspection, ICE may terminate this Agreement without regard to the provisions of Articles VII and X. stag Findings: The Service Provider shall provide copies of some inspections, reviews, examinations, and surveys performed by accreditation sources. D. Access to Detainee ?irts: The Service Provider shall, upon request, grant ICE access I to any record in its possession, regardless of whether the Service Provider created the record, concerning any detainee held pursuant to this Agreement. This right of access shall include, but is not limited to, incident reports, records relating to suicide attempts, and behavioral assessments and other records relating to the detainee?s behavior while in . the Service Provider's custody. Furthermore, the Service Provider shall retain all records where this right of access applies for a period of two-(2) years from the date of the detainee's discharge from the. Service Provider's custody. . . Dedicated IGSA Template RFPAttachmentZ Page7ofl9 - - i. I a Article X, Modi?catiOns and Disputes A. Modi?cations: Actions other than those designated in this Agreement will not bind or incur liability on behalf of either Party. Either Party may request a modi?cation to this Agreement by submitting a written request to the other Party. A modi?cation will become a part of this Agreement only after the ICE Contracting Of?cer and the authorized signatory of the Service Provider have approved the modi?cation in B. Disputes: The ICE ContractingO?icer and the authorized signatory of the Service . Provider will settle diaputes, questions and concerns arising ?pm this Agreement. - Settlement of disputes shall be memorialized in a written modi?cation between the ICE . Contracting Of?cer and autho?zed'siguatory of the Service Provider. In the event a dispute is not able to be resolved between the Service Provider and the ICE Contracting Of?cer, the ICE Contracting Of?cer will make the ?nal decision. If the Service Provider does not agree with the ?nal decision, the matter may be appealed to the ICE Head of the Contracting Activity (I-ICA) for resolution. The ICE HCA may employ all methods available to resolve the dispute including alternative dispute resolution techniques. The Service Provider shall proceed diligently with perfonnance of this Agreement pending ?nal resolution or any dispute. Article x1. Barman DAY RATE and to the DAY RATE A. Detainee Day Rate: In consideration for the Sendce' Provider?s performance under this Agreement, ICE shall make payment to the Service Provider for each detainee accepted and housed by the Service Provider. This ?detainee day rate? is a per diem rate for the support of one Detainee per day and shall include the day of- arrival but not the day of departure. B. The detainee day rate is C. The Service Provider, by execution of this Agreement, certi?es that the pricing . established under this agreement is in compliance with OMB Circular A-87 and includes only allowable costs of performance under this agreement. .. D. Basis for Price Adjustment: A ?rm ?xed price with economic adjustment provides for- upward and downward revision of the stated Per Diem based upon cost indexes of labor . and operating expenses, or based upon the Service Provider?s actual cost experience in providing the service. - E. ICE shall reimburse the service Provider at the ?xed detainee day rate shown on the . cover page of the document, Article I. (C). The Parties may adjust the rate twelve (12) months after the effective date of the agreement and no sooner than every twelve (12} months. The Parties shall base the cost portion of the rate adjustment on the principles of allowability and allocability as set forth in OMB Circular A-S7, federal procurement laws, regulations, and standards in arriving at the detainee day rate. The request for - adjushnent shall be Submitted on an ICE Jail Services Cost Statement. If ICE does not receive an of?cial request for a detainee day rate adjustment that is supported by an ICE Jail Services Cost Statement, the detainee day rate as stated in this Agreement will - control. - Dedicated IGSA Template RFP 2 Page 8 of 19 ICE reserves the right to audit the actual andfor prospective costs upon which the rate adjustment is based. All rate adjustments are prospective. As this is a ?xed rate agreement, there are no retroactive adjustmenqs). G. Guard and transportation services shall be denoted as separate items on submitted invoices. ICE agrees to reimburse the Service Provider for actual stationary guard services provided at a negotiated rate of $24.28. Transportation mileage reimbursable rates will be commemorate with current applicable federal travel allowance rates. Any additional operational costs will be reimbursed at the negotiated rate identi?ed in the task order (HS CEDM-OS-F-16064). The additional items shall also be billed as line items until modi?ed in the task order. . Article XII. Enrollment, Invoicing; and Payment A. Enrollmen in Electronic or: The Service Provider shall provide ICE with theinfomration needed to make payments by electronic ?mds transfer (EFT). Since January 1, 199.9, ICE makes all payments only by EFT. The Service Provider shall identify their ?nancial institution and related on Standard Form 3881, Automated Clearing House (ACH) Vendor Miscellaneous Payment Enrollment Form. - . The Service Provider shall submit a completed SF 3881 to ICE payment of?ce prior to . submitting its request for payment under this Agreement. If the EFT data changes, the Service Provider shall be responsible for providing updated information to the ICE payment o?ce. B. flaming: The Service Provider shall submit an original itemized invoice containing the following information: the name and address of the facility; the name of each ICE - detainee; detainee?s A?number; speci?c dates of detention for each detainee; the total number of detainee days; the daily rate; the total detainee days multiplied by the daily rate; an itemized listing of all other charges; and the name, title, address, and phone number of the local of?cial responsible for invoice preparation. For stationary guard. services, the itemized invoice shall state the number of hours being billed, the duration of the billing (timas and dates) and the nahre of the detainee(s) that was guarded. The Service Provider shall submit invoices within the ?rst ion (10) working days of the month following the calendar month when it pro 'ded the services, to: . Department of Homeland Security Irnrnigratien and Customs Enforcement Contracting Of?cer?s TechniCal Representative (C013) "2675 Property Avenue Fairfax, Va. 22031 Phone: 703-285- (W6): Fax: 703-285-6236 c. Pament: ICE will seier ?mds electronically through either an Automated Clearing House subject to the banking laws of the United States, or the Federal Reserve Wire 1 Transfer System. The Prompt Payment Act applies to this Agreement. The Prompt Payment Act requires ICE to make payments under this Agreement the thirtieth (3 calendar day after the ICE Deportation o?ice receives a complete invoice. Either the-date Dedicated IGSA Template RFP Attachment 2 Page 9 of19 .II - I A on the Government's check, or the date it executes an electronic transfer of ?rnds, shall constitute the payment date. The Prompt Payment Act requires ICE to pay interest on overdue payments to the Service Provider. ICE will determine any interest due in accordance with the Prompt Payment Act. Article Government Furnished Property A. Federal Prom Pruning to the Service mvider: ICE-may furnish Federal Government property and equipment to the Service Provider. Accountable property remains titled to ICE and shall be returned to the custody of ICE upon termination of the Agreement. The suspension of use of bed space made available to ICE is agreed to be grounds far the recall and return of any or all government furnished property. 3. Service Provider Respoggi? The Service-Provider shall not remove ICE property ?'om the facility without the prior written approval of ICE. The: Service Provider shall report any loss Or destruction of any Federal Government property immediately to ICE. Article XIV. Hold Harmless and Indemni?cation Provisions A. Service Provider Held Harmless; ICE shall, subject to the availability of funds, save and hold the Service Prbvider harmless and indemnify the Service Provider against any and all liability claims and costs of whatever kind and nature, for injury to or death of any pers0n(s), or loss or damage to any property, which occurs in connection with or is incident to performance of work under the terms of this Agreement, and which results from negligent acts or omissions of ICE of?cers or employees, to the extent that ICE would be liable for such negligent acts or omissions under the Federal Tort Claims Act, 28 USC 2691 et seq. . . . B. Federal Government ?eld ?arr_nles The Service Provider shall save and hold harmless and indemnity federal goyernment agencies to the extent allowed by law against any and all liability claims, and costs of whatsoever kind and nature for injury to or death of any person or persons and for loss or damage?to any property occurring in connection with, or in any way incident to or arising out of the occupancy, use, service, operation or performance of work under the tenets of this Agreement, resulting from the negligent acts or omissions of the Service Provider, or any employee, or agent of the Service Provider. In so agreeing, the Service Provider does not waive any defenses, immunities or limits of liability available to it under state or federal law. The Service Provider agrees to hold hamless- and indemnify and itso?icials in their o?cial and individual capacities from any liability, including third-party liability or worker?s compensation, arising from the conduct of the Service Provider and its employees during the cents: of transporting detainees on behalf of ICE. - - C. Defense of _S_uit: In the event a detainee files suit against the Service Provider contesting - the legality of the detainee's incarceration immigration/citizenship status, ICE shall request that the US. Attorney's Of?ce, as appropriate, move either to havethe Service Provider dismissed ?-om such suit, to' have'ICE substituted as the proper party defendant; or to have the case removed to a court of proper jurisdiction. Regardless of the decision on any such motion, ICE shall request that the US. Attorney?s Of?ce be responsible for the defense of any suit on these grounds. Dedicated IGSA Template RFP Attachment 2 Page 10 of 19 ICE.2012FOIA3030000667 D. ICE Recovery ?gh The Service Provider shall do nothing to prejudice ICE's right to recover against third parties for any loss, destruction of, or damage to US. Government property. Upon request of the Contracting Of?cer, the Service Provider shall, at ICE's expense, ?tmish to ICE all reasonable assistance and cooperation, including assistance in the prosecution of suit and execution of the instruments of assignment in favor of ICE in obtaining recovery. Article XV. IGSAfFinancial Records Retention of Regards: All IGSA and ?nancial records including, but not limited to, supporting documents, statistical records, and other records, pertinent contracts, or subordinate agreements under this Agreement shall be retained by the Service Provider for three (3) years after the expiration of the Agreement for purposes of federal - examinations and audit. If any litigation, claim, negotiation, audit, or other action involving the records has been started before the expiration of the three (3) year period, the records must be retained until completion of the action and resolution of all issues which arise from it-or until the end of the regular three (3) year period, whichever is later. B. Access to Recordsz' ICE and the Comptroller General .of the United States, or any of their authorized representatives, shall have the right of access to any pertinent books, documents, papers or other records of the Service Provider or its sub-contractors, which. are pertinent to the award, in order tomake audits, examinations, excerpts, and transcripts. The rights or access must not be limited to the required retention period, but shall-last as long as the records are retained. C. Delinquent Debt Collection: ICE will hold the Service Provider accountable for any overpayment, or any breach of this Agreement that results in a debt owed to the Federal Government; ICE shall apply interest, penalties, and administrative costs to a delinquent debt owed to the Federal Government by the Service Provider pursuant to the Debt Collection Improvement Act of 1982, as amend . Article XVI. Detainee Telephone Services (DTS) A. The PROVIDER shall provide detainees with reasonable and equitable access to telephones as speci?ed in ICE National Detention Standards on Telephone Access. Telephones shall be located in an area that provides for a reasonable degree of privacy and a minimal amount of environmental noise during phone calls. . B. Hauthorized to do so under applicable law, the PROVIDER shall monitor and record detainee conversations. If detainee telephone conversations can be monitored under applicable law, the PROVIDER shall provide notice to detainees of the potential. for monitoring. However, the PROVIDER shall also provide procedures at the facility for detainees to be able to place monitored telephone calls to their attorneys. - C. Telephone rates shall not exceed the (1th carrier tari?' rate and shall conform to all applicable federal, state, and local telephone regulations. - - Dedicated IGSA Template RFPAttachrnentz . Page 11 ofl9 The ICE designated DTS Contractor will be the exclusive provider of detainee telephones for this facility. The DTS Contractor shall be allowed to install vending debit machines and shall receive 100 percent of all revenues collected by sale ofprepaid debit services. The DIS Contractor shall be responsible for ?nishing all inventory and supply of prepaid debit Cards to the PROVIDER. The DIS Contractor shall be responsible for the costs incurred for installation of the equipment, any telephone charges incurred from the operation of DTS, and the maintenance and operation of the system. The PROVIDER will not be entitled to any commissions, fees, or revenues generated the detainee telephones. E. The PROVIDER shall inspect telephones for serviceability, in accordance with ICE policies and procedures. The PROVIDER will notin the COTR 'or ICE. design'ces of any inoperable telephones. Alone xvn. Maintain madam: Emergency Readiness A. The Service Provider shall submit an institutional emergency plan that will be operational prior to start of the Agreement.- The plan shall receive the censurrence of the Contracting Of?cer prior to implementation and shall not be modi?ed without the ?nther written commence of the Contracting Of?cer. - B. The Service Provider shall have mitten agreements with appropriate state and local authorities that will allow the Service Provider to make requests for assistance in the event of any emergency incident that would adversely affect the community. C. likewise, the Service Provider shall have in place, an internal corporate nation-aide sta?' contingency plan consisting of employees who possess the same expertise and skills required of staff working directly on this. agreement. At the?discretion of ICE, these employees would be required to respond to an institutional emergency at the Facility, when necessary. . . D. The emergency plans shall include provisions for two or more disturbance control teams. . Protective clothing and equipment for each team member and 30 percent of all additional facility sta?' members shall be provided by the Service Provider, and maintained in a Secure location outside the secure perimeter of the facility. B. Any decision by ICE or other federal agencies to provide and/or direct emergency be at the discretion of the Government.? The Service Provider shall reimburse the Government for any and all expenses incurred in providing such assistance. F. The Contracting Of?cer and COTR shall be noti?ed immediately in the event of all - serious incidents. Serious incidents include, but are not limited to the following: -, activation of disturbance control team(s); disturbances (including gang activities, group demonstrations, food boycotts, work strikes, work-place violence,-civil I - disunbanccs/pmtests); staff use of force including-use of lethal and less-lethal force - (includes inmates in restraints more than eight hours); assaults on staff/inmates resulting in injuries requiring medical attention (does not include routine medical evaluation after the incident); ?ghts resulting in injuries requiring medical attention; ?res; ?ll] or partial lock down of the escape; weapbns discharge; suicide attempts; deaths; declared Dedicated IGSA Template RFP Attachment 2 Page 12 of 19 II..- a pl _c x" or non-declared hrmger strikes; adverse incidents that attract unusual interest or signi?cant publicity; adverse weather hurricanes, ?oods, ice/snow storms, heat waves, tornadoes); fence damage; power outages; bomb threats; central inmate - monitoring cases admitted to a cominunity hospital; mimosa security cases taken outside the facility; significant environmental problems that impact the facility operations; transportation accidents (Le. airlift, bus) resulting in injuries, death or property damage; and sexual assaults. . - - G. Attempts to apprehend the escapee(s) shall be in accordance with the Emergencyle which should comply with ICE Detention Operations Manual regarding Emergency Plans, - H. The Service Provider shall submit to the COTR a proposed inventory or intervention equipment (weapons, munitions, chemical agents, electronics/stun technology, etc.) intended for use during performance of this Agreement Prior to the start of this Agreement, the Contracting Of?cer shall approve?the intervention equipment. The approved intervention equipment inventory shall not be modi?ed without prior written concurrence of the Contracting Of?cer. - - I. The Service Provider shall. obtain the appropriate authorinrom state or local law enforcement agencies to use force as necessary to the security 0me institution. The use of force by the Provider shall at all times be consistent with all applicable policies of ICE Detention Operations Manual regarding Use of Force. . Security Reqmrements A. GENERAL The Department of Homeland Security (DHS), U. S. Immigration and Customs Enforcement (ICE), Of?ce of Professional Responsibility, Personnel Security Unit hereinafter OPR-PSU) has determined that performance of the tasks as described in IGSA (Contract). requires that the Service Provider (Contractor, subcontractortls), vendor(s), etc. (herein known as Service Provider) have access to ICE . detainees, and that the Service Provider will adhere to the following and shall expressly . incorporate this provision into any and all Subconnacts or subordinate agreements issued in -. support of this Agreement . a. DETERMINATION ICE-OPR-PSU shall have and exercise full control over granting, denying, Withholding or tmescorted government facility and/or access to ICE detainees, as well as, when applicable, sensitive Government information access for Service Provider employees, based uponthe results of a background investigation. may, as it deems appropriate, authorize and make a favorable canyon duty (BOD) decision based on preliminary security checks. The favorable EOD decision would allow the Service Provider employees to commence work temporarily prior to the completion 'IDedicatedIGSATemplate .RFPAttachmentZ' Page130r19'__ ICE.-2012FOIA3030000670 of the ?ll] hives?gation. The granting of "a favorable BOD decision shall not be considered as assinance that a employment suitability authorization will follow as a result thereof. . The granting of a favorable BOD decision or a employment suitability determination shall in no way prevent, preclude, or bar the withdrawal or termination of any such access by ICE-OPR-PSU, at any time during the term of the IGSA. No employee of the Service Provider shall be allowed to EDD and/or access facilities or detainees without a favorable BOD dedsion or suitability determination by No employee of the Suitability criteria as detailed in ICE Policy Directives that will exclude applicants ?'om consideration to perform under this agreement include, but not limited to: . Felony convictions, or a conviction for any crime that involves violence Conviction of a sex crime . I Offense/s involving a child victim . . - Pattern of arrests, without convictions, that brings into question a person?s judgment and reliability to promote the, ef?ciency and integrity of the ICE mission. . Intentional falsi?cation and/or omission of pertinent personal information Drug Alcohol Abuse . . Personal conduct to include failure to pay just debts The process for suitability determination includes, but is not limited to, . employment, citizenship, residential and ?nancial records checks and reviews. - C. BACKGROUND INVESTIGATIONS - - IGSA Service Provider employeestto include applicants, temperance, part-titne and replacement employees). under-the contract, needing access to ICE detainees,.shall undergo a position sensitivity analysis, based on the duties each individual will perform on theeontract. Ihe results of the position sensitivity analysis shall identify the appropriate background investigation to be conducted. Background investigations will be processed, managed and conducted under direction of OPR-PSU. - In those cases where prospective IGSA Service Provider employees already have a security clearance issued by the Defense Industrial Security Clearance Of?ce (DISCO), that was - granted ushlg an appropriate background investigation,.reciprocity may apply in that those prospective employees may not be required to submit complete security packages, as the clearance issued by DISCO may be accepted. - Prospective Service Provider employees without adequate security clearances issued by DISCO shall submit the following completed forms to the Personnel Security Unit through - the no less than 45 days before the starting date of the (contract), or 45 days prici- to the expected entry on duty of any employees, whether a replacement, addition, subcontractor employee, or vendor: - . Page 14 01519 Dedicated loss Template RFP Attachment2 . . Standard Form 85F, ?Questionnaire for Public Trust Positions? Form will be submitted via (electronic Questionnaires for Investigation Processing) - . - FD Form 258, ?Fingerprint. Card? (2 copies) - Foreign National Relatives or Associates Statement DI-IS 11000-9, ?Disclosure and Authorization Pertaining to Consumer Reports Pursuant - to the Fair Credit Reporting Act? Drug Questionnaire Alcohol Questionnaire . Details regarding the required forms beprovided by ICE-OPE. Only complete packages will be accepted by 0PR-PSU.- Speci?c instructions on submission of packages will be provided by - PLEASE EOTE: Unless an applicant has resided in the US. for three of the past ?ve years, with few exceptions such as military or other federal service overseas, the Government may not be able to complete a satisfactory background investigation. In such cases, OPR-PSU retains the right to deem an applicant as ineligible due to insuf?cient background information. D. SUITABILITY RETROACTIVE EFFECT Employees of the Service Provider(s) who have not been previously inVestigated as described under'the Bacde Investigth' ?ons section, above, must be scheduled not later than six months after implementation of this IGSA. Employees of the Service Provider(s) may. "continue to work while the investigation is in progress. E. CONTINUED ELIGIBILITY. I If a prospective Service Provider employee is found to be ineligible for access to . Government facilities or information, the COTR will advise the Service Provider that the employee shall not continue to work or to be assigned to work under the contract. . The OPR-PSU may require drug screening for probable cause at any time and! or when the contractor independently identi?es, circumstances where probable cause exists. 'The OPR-PSU require reinvestigations when derogatbry information is received and/or artery 10 years. ICE-CPR reserves the right and prerogative to deny and! or restrict the facility and information access of any Service Provider employee whose actions are in conflict with the standards of conduct as detailed in 5 CFR 2635 and 5 CFR 3801, or whom ICE-OPR-PSU . determines to present a risk of compromising ICE standards and conduct, including sensitive - Govermnent information, to which he or she would have access under this contract. . The Service Provider will report any adverse-information coming to their attention - concerning contract employees under the IGSA to CPR-PSU through the COTR. Reports based on tumor or innuendo should not be made. The subsequent termination of . - employment of tin-employee does not obviate the requirement to submit this report. The Dedicated IGSA Template RFP Attachment 2 Page 15 of 19 report shall include the employees? name and social security number, along the adverse information being reported. . must be noti?ed oi? all terminations] resignations within ?ve days of occurrence. . If applicable, the Service Provider will return any expired ICE-BRO owned employee I I . identi?cation cards and/or- building passes, or those of employees terminated and/or removed from the IGSA to the COTR within ?ve (5) workdays. If an identi?cation card or building pass is not available to be rammed, a report must be submitted to the COTR, referencing the pass or card number, namc of individual to whom issued, the last lorown location and disposition of the pass or card. The COTR will return the identi?cation cards and building . passes to the responsible ID UnitBWLOYMENT ELIGIBILITY The Service Provider must agree that each employee working on this IGSA will have a Social Security Card issued and approved by the Social Security Administration. The Service Provider shall be responsible to the Government for acts and omissions of his own employees and for any Subcontractoms) and their employees.- ICE-DRO has determined that-employment on this roan (Contract) shall be limited to us. Citizens, Law?rl Permanent Residents and Conditional Permanent Residents. Subject to existing law, regulations and! or other provisions of this IGSA, illegal or undocumented aliens will not be employed by the Service Provider, or with this IGSA. Service Provider will ensure that this provision is expressly incorporated into any and all subordinate agreements issued in Support of this - SECURITY MANAGEMENT The Service Provider appoint a senior'of?cial to act as the Corporate Security O??icer. The individual will interface with the OPR-P SU through the COTR. on all personnel security matters and if- applicable, information security matters. - The COTR and OPR-PSU shall have the right to inspect the procedures, methods, and facilities utilized by the Service Provider in complying with the security requirements under - ?this contract Should the COTR determine that the Service Provider is not complying With the security requirements of this contract, the Service Provider will be infonned in uniting by the Contracting Of?cer of the proper action to be taken in order to effect compliance with I. - such requirements. Copies of these commrmications by both the Contracting Of?cer and the?Service Provider shall be provided to orn-rsU." I-I. MORMATION TECHNOLOGY SECURITY Should the scope of the work change to require IGSA Service Provider personnel to access DHS-ICE IT systems, DHS IT Management Directives preclude routine access to any DHS - Dedicated Template RFP AttachmentZ Page 16?or19 'j ICE IT systems, to include those utilized by ICE-BRO, by including 'Law?tl Permanent Residents (LPRs). . - The following compnter security requirements apply to both Department of Homeland Security (DHS) operations and to the fonner Immigration and Neutralization Service operations (FINS). These entities are hereaiter referred to as the Department. . 1. INFORMATION TECHNOLOGY SECURITY CLEARANCE Whensensitive government information is processed on Department telecommunications and- automated information systems, the Contractor agrees to provide for the administrative control of sensitive data being processed and to adhere to the procedures governing such data as outlined 1T Secretly Program Publication DHS MD 4300.Pub. or its replacement. Contractor personnel must have favorably adjudicated background hivestigations commensurate with the de?ned sensitivity level. Contractors who fail to comply with Department sectnity policy are subject to having their access to Department IT systems and facilities terminated, whether or not the failure results in criminal prosecution. Any person who improperly discloses sensitive information is subject_to criminal and civil penalties and sanctions under a variety of laws Privacy Act). - XIX. Accreditation The Service Provider will have eighteen (18) months from commencement of this Agreement .to become ACA accredited. The Service Provider shall, within nine (9) months ?'om the date this facility becomes Operational, formally apply for accreditation to the American - . .. Conectional Association. The Service Provider shall provide the Contracting Of?cer with written proof of such application to ICE within ?ve (5) days of the application. The Service Provider shall provide the Contracting Of?cer with written proof of its accreditation within ?ve (5) days of noti?cation of its accreditation. xx Quality Control A. The Service Provider shall establish and maintain a complete Quality Control Program (QCP) acceptable to the Contracting O?icer in consultation with the Contracting . Of?cer?s Technical Representative to assnre the requirements of this . Agreement are provided as speci?ed in the Performance Requirement Smnmary - Attachment 3. The 1. Be implemented prior to- the start of performance. 2. Provide quality control services that cover the scope of the IGSA and implement proactive actions to prevent non-performance issues. Dedicated IGSA Template arr AttachmentZ Page 17 ofl9 . - Dedicated IGSA'Template complete QCP addressing all areas of agreement shall be?submitted to the COTR no later than 30 days after the Agreement e??ective date. All proposed changes to; the QCP must bet-approved by the Contracting Of?cer. The Service Provider shall submit a resume of the proposed individual(s) responsible for the QCP to the CD for approval. - The Service Provider shall not change the individual(s) responsible for the QCP without prior approVal of the Contracting O?cer. - C. The QCP shall include, at a minimum: 1. Speci?c to be inspected on either a scheduled or unscheduled basis and the . method of inspection. 1 2. Procedures for'nu'itten and verbal communication Government regarding the perfonnance of the Agreement. - - . - 3. Speci?c surveillanCe techniques for each service identi?ed in the Agreement and. each ?motional area identi?ed in the PRS. . 4. The QCP shall contain procedures for investigation of complaints by the Service Provider and Govemment staff and feedback to the Government on the actions taken to resolve such complaints. D. A ?le of all inspections, inspection results, and any corrective action required, shall be maintained by the Service Provider timing the term of this Agreement. The Service Provider shall proVide copies .of all inspections, inspection results, and any corrective action taken to the COTR and Contracting Of?cer. - E. Failure by the-Service Provider to maintain adequate quality control can result in monetary deductions based upon the schedule of deductions incorporated herein. XXI. Contracting Of?cer?s Technical Representative The Contracting Of?cer?s Technical Representative (COTR) shall be designated by the Contracting Of?cer. When and if the COTR duties are reassigned, an administrative modi?cation will be issued to re?ect the changes. ThisdesignatiOn does not include authority to sign? contractual demerits or- to otherwise commit to, or issue changes, which could sheet the price, quantity, or perfonnance of this Agreement. XXII. Lab or Standards and Wage Determination A. The Service Contract Act, 41 U.S.C..351 et seq., Title '29, Part 4' Labor Standards for .- Federal Service Contracts, is here by incorporated into this Agreement at Attachment 5.. .These standards and provisions are included in every contract over $2,500, 'or in an inde?nite amount, that is entered into by the United States, the principal pmpose of which is to furnish services through the use of service employees. RFP Attachment 2 Page 18 (1le IICE.2012FOIA3030000675. Be wages be . ?inge? bene?ts in With the wigesahdj?in'ge bene?ts detemdned by . ?.13 $138130)" or au?lo?zedimpresmta?ve', as speci?ed in any ?fthis demn?nation attached to at 6. I .. . D?di?alaed'IGSA Template mamm?uz Page. 19 of19 DEPARTMENT OF HOMELAND SECURITY (DHS) IMMIGRATION AND CUSTOMES ENFORCEMENT (ICE) OFFICE OF DETENTION AND REMOVAL (DRO) REQUEST FOR Detainee Services STATEMENT OF WORK Date: 4/02/2008 FACILITY LOCATION Town of Farmville 116 North Main Street Farmville, Virginia 23901 1. Performance: The PROVIDER is required, in units housing US. Immigration and Customs Enforcement (ICE) detainees, to perform in accordance with the most current editions of - the ICE National Detention Standards, American Correctional Association (ACA) Standards for Adult Local Detention Facilities (ALDF), and Standards Supplement, Standards for Health Services in ails. latest edition, National Commission on Correctional Health Care (N CCHC). Some ACA. standards are augmented by ICE policy and/0r procedure. In cases where other standards con?ict with ICE Policy or Standards, ICE Policy and Standards prevail. ICE Inspectors Will conduct periodic inspections of the facility to assure compliance of the aforementioned standards. II. Anticipated Start Of Performance: TBD Exclusivity: The CONTRACTOR or PROVIDER agrees that the facility is to be for the exclusive use of ICE and its detainee population. No other agency will be allowed to use the facility to house its detainees, prisoners, or inmates without prior approval of the Contracting Of?cer with input from the Contracting Officer?s Technical Representative. If given approval, a separate bed day rate shall be negotiated with the other agency and ICE shall not be responsible for payment related to beds used by another agency. The other agency will be separately invoiced for the beds it uses. The - duration of the use of beds will be determined on a case by case basis. I IV. Armed Transportation Service: A. Transportation service shall include the following: 1. The PROVIDER shall provide all such ground transportation services as may be required to transport detainees securely, in a timely manner, to locations as directed by the COTR or designated ICE Of?cial. When PROVIDER employees are not providing transportation services, the Dedicated IGSA Template RFQ Attachment 3 Page 1 of 22 Dedicated IGSA Template . .. .l i .u . I PROVIDER shall assign the employees to supplement security duties within the Facility to- assist ICE as directed by the COTR or designated ICE of?cial. However, the primary function of these Service Provider employees is transportation. Duties as directed by the COTR utilizing these employees shall not incur any additional expense to ICE. . The PROVIDER shall assign, at a minimum, two person teams of transportation of?cers on a daily basis distributed throughout a twenty- four (24) hour period seven (7) days a week including weekends and holidays. The COTR shall approve the number of teams assigned to any shift or period of time in order to meet the needs of ICE transportation requirements. . The PROVIDER shall furnish suitable vehicles in good condition, approved by the Government, to safely provide the required transportation services per facility as listed below. The PROVIDER shall comply with all federal and state laws with regard to inspections, licensing, and registration for all vehicles used for transportation. . Nothing in this agreement shall restrict the PROVIDER from acquiring additional vehicles as deemed necessary by the PROVIDER at no cost to the Government. The PROVIDER shall not allow employees to use their privately owned vehicles to tranSport detainees. The PROVIDER shall ?irnish vehicles equipped with interior security features (such as, but not limited to: door lock controls, window locks, a wire cage with acrylic panel between the driver seat and the rear passenger seats) and be in accordance with ICE National Detention Standards including physical separation of detainees from guards. The PROVIDER shall provide the interior security Speci?cation of the vehicles to ICE for review and approval prior to installation. . In the event of transportation services involving distances that exceed a standard eight (8) hour workday to complete, the PROVIDER shall be reimbursed for related costs of lodging and meals commiserate with the U.S. General Services Administration rates for such within the . geographical area of occurrence. Any incurred overtime pay for such services will be reimbursed at the applicable Department of Labor overtime rate for the transportation of?cer position incorporated within this agreement. The PROVIDER shall comply with ICE traHSportation standards related to the number of hours the PROVIDER employee may operate a vehicle. Overnight lodging resulting from transportation services shall be approved in advance by the COTR or designated ICE of?cial. 6. All transportation shall be accomplished in the most economical manner. RFQ Attachment 3 Page 2 of 22 . VI, 10. ll'. 12. 13. system compatible with ICE communication equipment that has direct and 14. Dedicated IGSA Template The PROVIDER shall, upon order of the COTR, or upon his own decision in an urgent medical situation with noti?cation to the COTR immediately thereafter, transport a detainee to a hospital location. An of?cer(s) shall keep the detainee under supervision 24 hours per day until the detainee is ordered released from the hospital, or at the order of the COTR. The PROVIDER shall then return the detainee to the Facility. The PROVIDER personnel provided for the above services shall be of the same quali?cations, receive the same training, complete the same security clearances, and wear the same uniforms as those PROVIDER personnel provided in the other areas of this agreement. Transportation of?cers shall have the required state licenses for commercial drivers with the prOper endorsement limited to vehicles with Automatic Transmission and the state DMV Medical Certi?cation. During all transportation activities, at least one transportation of?cer shall- be the same sex as the detainee(s). Questions concerning guard assignments shall be directed to the COTR for ?nal determination. All transportation Detention Of?cers shall be armed in the perforniance of these duties. The COTR may direct the PROVIDER to transport detainees to miscellaneous locations. I When the COTR provides documents to the PROVIDER concerning the detainee(s) to be tranSported and/or escorted, the PROVIDER shall deliver these documents only to the named authorized recipients. The PROVIDER shall ensure the material is kept con?dential and not viewed by any person other than the authorized recipient. The PROVIDER shall establish a fully operational communication immediate contact with all transportation vehicles and post assignments. Upon demand, the COTR shall be provided with current status of all - vehicles and post assignment employees. Failure of the PROVIDER to comply fully with the detainee(s) departure as pre-scheduled shall result in the PROVIDER having deductions made for non-performance. . RFQ Attachment 3 Page 3 of 22 I I I i I B. ANTICIPATED TRANSPORTATION ROUTES The following transportation routes/destinations are anticipated requirements for this agreement. The following requirements are one way routes; these routes (mile apprOximations) are not all inclusive and should not be limited to the following: Dedicated IGSA Template Daily 2 times plus per week; Weekly 2 or less per week; Periodic as Legend required Mileage One Way Mileage From Farmville, VA LocatiOns City Frequency Field Of?ces 164 Detention and Removal Of?ce Fairfax Daily 121 Detention and Removal Of?ce Harrisonburg Weekly 153 Detention and Removal Of?ce Norfolk Daily 65 Detention and Removal Of?ce Richmond Daily - 100 Detention and Removal Of?ce Roanoke . Weekly Destinations Washington, 173 Dulles International Airport DC . Periodic 289 Harrisburg International Airport Harrisburg, PA Weekly 69 Richmond International Airport Richmond Proposed weekly 143 PiedmOnt Triad International Airport Greensboro, NC Proposed weekly 455 Stewart Detention Center Stewart, GA Periodic 266 York Detention Center York, PA Weeky Jails - 162 Alexandria City Jail Alexandria Daily 166 Arlington County Jail ArlingtOn Daily 120 Augusta Correctional Center Craigsville Daily 180 Bland CorreCtional Center Bland Daily 5 9 Brunswick Correctional Center Lawrenceville Daily 22 Buckingham Correctional Center Daily 85 Central Virginia Regional Jail Orange Daily 145 Chesapeake City ail- Chesapeake Daily 96 Coffeewood Correctional Center Coffeewood Daily DC Jail (Central Detention, Central Washington, 1 70 Treatment) DC Daily 47 Deep Meadow Correctional Center State Farm Daily 22 Correctional Center Daily 48 Dinwiddie Correctional Unit Church Road Daily 160 Fairfax County Jail . Fairfax Daily ?67 FCI Petersburg - Camp - Virginia Petersburg I Daily 67 FCI Petersburg - Low - Virginia Petersburg Daily 67 CI Petersburg - Medium - Virginia Petersburg Daily RFQ Attachment 3 Page 4 of 22 I Mileage From Farmville, VA Locations City Frequency 92 Green Rock Corr Center (New 06/2007) Chatham Daily - 74 Greensville Correctional Center arratt Daily 138 Hampton City Jail Hampton Daily 136 Hampton Roads Regional Jail Portsmouth Daily 124 Haynesville Correctional Center Haynesville Daily 64 Henrico County Jail Richmond . Daily 48 James River Correctional Center State arm Daily 59 Lawrenceville Correctional Center Lawrenceville Daily 169 . Loudoun County Jail Leesburg Daily 53 Mecklenburg Correctional Center Boydton Daily 116 - Middle Peninsula Regional Jail Saluda Daily 141 Newport News City Jail NeWport News Daily 141 Norfolk City Jail Norfolk Daily 194 Northampton County Jail Eastville Daily 1 15 Northern Neck Regional Jail Warsaw Daily 190 Northwestern Regional ADC Winchester Daily 19 Nottoway Correctional Center Burkeville Daily 79 Pamunkey Regional Jail Hanover Daily 67 Petersburg City Jail Petersburg Daily 0 Piedmont Regional Jail Farmville Daily 140 Portsmouth City Jail Portsmouth - Daily 48 Powhatan Correctional Center State Farm Daily 156 Prince William/Manassas Regional Jail Manassas Daily 126 Rappahannock Regional Jail Stafford Daily 296 . Red Onion State Prison Pound Daily 67 Richmond City Jail Richmond Daily '73 Riverside Regional Jail Hopewell Daily 122 Rockingharn/Harrisonburg Regional Jail Harrisonburg Daily 155 St. Brides Correctional Center Chesapeake Daily 77 Sussex County Jail Sussex Daily 155 Virginia Beach City Jail Virginia Beach Daily 46 Virginia Correctional Center for Woman Goochland Daily 121 Western Tidewater Regional Jail Suffolk Daily 29 Appomattox County Jail Appomattox Daily to Weekly 52 Chester?eld County Jail Chester?eld Daily to Weekly 111 Culpeper County Jail Culpepper Daily to Weekly 135 Fauquier County Jail Warrenton Daily to Weekly 100 Roanoke City Jail Roanoke Daily to Weekly 158 Shenandoah County Jail Woodstock Daily to Weekly 119 Virginia Peninsula Regional Jail Williamsburg Daily to Weekly 89 Danville City Jail Danville Weekly 108 Franklin County Jail Rocky Mount Weekly 120 Gloucester County Jail Gloucester Weekly Dedicated IGSA Template RFQ Attachment 3 Page 5 of 22 Mileage From Farmville, VA Jails City Frequency 119 Henry County Jail Martinsville Weekly 155 Indian Creek Correctional Center Chesapeake Weekly 30 Lunenburg Correctional Center Victoria Weekly 100 Middle River Regional Jail Staunton Weekly 153 - New River Valley Regional Jail Dublin Weekly 103 Peumansend Creek Regional Jail Bowling Green Weekly 111 Roanoke County Jail Salem Weekly 94 Southampton Correctional Center Capron Weekly 204 Marion Treatment Center Marion Weekly to Periodic 310 USP Lee - Virginia Jonesville Weekly to Periodic 225 Accomack County Jail - Accomac Periodic 59 Albemarle/Charlottesville Regional Jail Charlottesville Periodic 135 Alleghany County Regional Jail Covington Periodic 60 Amherst County Jail Amherst Periodic 72 B.R.R.J. - Bedford County ADC Bedford Periodic .47 B.R.R.J. - Campbell County ADC Rustburg Periodic 50 B.R.R.J. - City Jail Periodic 58 B.R.R.J.A. - Halifax County ADC Halifax Periodic 53 Baskerville Correctional Center Baskerville Periodic 103 Botetourt Correctional Center Troutville Periodic 108 Botetourt County Jail Fincastle Periodic 247 Bristol City Jail Bristol Periodic 60 Brunswick County Jail Lawrenceville Periodic 59 Brunswick Work Center for Women Lawrenceville Periodic 90 Caroline Correctional Unit #2 Hanover Periodic 52 Central Virginia Correctional Unit #13 Chester?eld Periodic Charlotte County Jail Charlotte Court 26 House Periodic 87 Cold Springs Correctional? Unit #10 Greenville Periodic 87 Cold Springs Work Center Greenville Periodic 88 Danville City Jail Farm Danville Periodic 992 Deer?eld Correctional Center Capron Periodic 60 Dinwiddie County Jail Dinwiddie Periodic . Fluvanna Correctional Center for 65 Women Troy Periodic 74 Greensville Work Center arratt Periodic 58 Halifax Correctional Unit #23 Halifax Periodic 124 Haynesville Correctional Unit #17 Haynesville Periodic 48 James River Work Center State Farm Periodic 265' Keen Mountain Correctional Center Oakwood Periodic 141 Lancaster County Jail Lancaster Periodic 123 Martinsville City Jail Martinsville Periodic 51 Mecklenburg County Jail Boydton Periodic 66 Medical College of Virginia Richmond Periodic Dedicated IGSA Template RFQ Attachment 3 Page 6 of 22 Mileage From Farmville, VA Jails City Frequency 136 Montgomery County Jail Christiansburg Periodic 131 Newport News City Jail Farm Newport News Periodic l9 Nottoway Work Center Burkeville Periodic 132 Page County Jail Luray Periodic 150 Patrick County Jail . Stuart Periodic 130 Patrick Henry Correctional Unit #28 Ridgeway Periodic 92 County Jail Chatham Periodic 152 Pulaski Correctional Center Dublin Periodic 123 Rappahannock County Jail Washington Periodic 93 Rockbridge Regional Jail Lexington Periodic 47 Rustburg Cerrectional Unit #9 Rustburg Periodic 109 Southampton County Jail . Courtland Periodic Southampton Pre-Release and Work 94 Center for Women Capron Periodic 94 Southampton Work Center for Men Capron Periodic 79 Southside Regional. Jail Emporia Periodic 288 Southwest Virginia Regional Jail Hayso Periodic Southwest Virginia Regional Jail Abingdon 236 Authority Abingdon Periodic Southwest Virginia Regional Jail - Duf?eld 291 Authority - Duf?eld . Periodic Southwest Virginia Regional Jail Tazewell 219 Authority - Tazewell Periodic 91 Sussex I State Prison Waverly Periodic 91 Sussex 11 State Prison Waverly Periodic 219 Tazewell Correctional Unit #31 Tazewell Periodic 310 USP Lee - Camp -Virginia Jonesville ?Periodic 294 Wallens Ridge State Prison . Big Stine Gap Periodic 139 Warren County Jail Front Royal Periodic 275 Wise Correctional Unit Coeburn Periodic Guard Services: A. The PROVIDER agrees to provide stationary guard services on demand by the COTR and shall include, but not limited to, escorting and guarding detainees to medical or doctor?s appointments, hearings, ICE interviews, and any other remote location requested by the COTR. Quali?ed detention of?cer personnel employed by the PROVIDER under its policies, procedures, and practices will perform such services. The PROVIDER agrees to augment such practices as may be requested by ICE to enhance Speci?c requirements for security, detainee- monitoring, visitation, and contraband control. Public Contact is prohibited unless - authorized in advance by the COTR. B. The PROVIDER shall be authorized wwxe) of?cers for each such remote location, unless at the direction of the COTR or designated Agency of?cial as additional of?cers are required. Dedicated IGSA Template I RFQ Attachment 3 Page 7 of 22 C. The itemized invoice for such stationary guard services shall state the number of hours being billed, the duration of the billing (times and dates) and the names of the detainees that were guarded. Such services shall be denoted as a separate item on submitted invoices. ICE agrees to reimburse the PROVIDER for actual stationary guard services provided at a negotiated rate. VI. Medical Services: . A. The PROVIDER shall be responsible fer the provision of health care services fer ICE detainees at the facility. B. In the event of an emergency, the PROVIDER shall proceed immediately with necessary medical treatment. In such event, the PROVIDER shall notify ICE immediately regarding the nature of the transferred detainee?s illness or injury and type of treatment provided. C. The PROVIDER shall ensure that all health care service providers utilized for ICE detainees hold current licenses, certifications, and/or registrations with the State and/or City where they are practicing. The PROVIDER shall retain a registered nurse to provide health care and sick call coverage unless expressly stated otherwise in this Agreement. In the absence of a health care professional, non?health care personnel may refer detainees to health-care resources based upon protocols developed by the United States Public Health Service (U SPHS) Division of Immigration Health Services (DIHS). Healthcare or health trained personnel may perform screenings. D. The ensure that onsite medical and health care coverage as defined below is available for all ICE detainees at the facility for twenty?four (24) hours per day, seven (7) days per week. The PROVIDER shall ensure that its employees solicit each detainee for health complaints and deliver complaints in writing to the medicaland health care staff. E. . The PROVIDER shall furnish onsite health care under this Agreement. The PROVIDER shall not charge any ICE detainee an additional fee or co-payment for medical services or treatment provided at the facility. The PROVIDER shall ensure that ICE detainees receive no lower level of onsite medical care and services than those it provides to local inmates. Onsite health care services shall perform initial medical screening (inclusive of the skin test/PPD) within the ?rst twenty?four (24) hours of arrival to the facility, sick call coverage, provision of over-the-counter medications, treatment of minor injuries g. lacerations, sprains, and contusions), treatment of special needs and mental health assessments. A full medical screening must be done within the ?rst 14 days of detainee arrival. Detainees with chronic conditions shall receive prescribed treatment and follow-up care. Arrival screening shall include at a minimum TB screening, plantingof the Tuberculin; skin Test (PPD), and recording the history of past and present illnesses (mental and physical). I Dedicated IGSA Template RFQ Attachment 3 Page 8 of 22 I . . F. If the PROVIDER determines that an ICE detainee has a medical condition which renders that persOn unacceptable for detention under this Agreement, (for example, contagious disease, condition needing life support, uncontrollable violence), the PROVIDER shall notify ICE. Upon such noti?cation, the PROVIDER shall allow ICE reasonable time to make the proper arrangements for further disposition of that detainee. G. The DIHS acts as the agent and ?nal health authority for ICE on all off-site detainee medical and health related matters. The relationship of the DIHS to the detainee equals that of physician to patient. The PROVIDER shall release any and all medical information for ICE detainees to the DIHS representatives upon request, except where prohibited by federal or state. law or regulation. The PROVIDER shall solicit DIHS approval before proceeding with non-emergency, off-site medical care g. off site lab testing, eyeglasses, cosmetic dental prosthetics, and dental care for cosmetic purposes). The PROVIDER shall submit supporting documentation for non-rentine, off?site medical/health services to DIHS. For medical care provided outside the facility, the DIHS may determine that an alternative medical provider or institution is more cost-effective or more aptly meets the needs of ICE and the detainee. ICE may refuse to reimburse the PROVIDER for non-emergency medical costs incurred that were not pre? . approved by the DIHS. The PROVIDER shall send requests for pre-approval for. non-emergency off-site care to: . - United States Public Health Service Division of Immigration Health Services 1220 Street, NW, PMB 468 - Washington, DC 20008-4 Phone: (703) 541- 715%) Fax: (202) 318-0080 H. The PROVIDER is to notify all medical providers approved to furnish off-site health care of detainees to submit their bills in accordance with instructions - provided to: BCE Emergis DIHS Claims P.O. Box 10250 Gaithersburg, MD 20898?0250 Phone: (888) 383- Fax: (888) 383-3957 I. . The PROVIDER shall furnish twenty-four (24) hour emergency medical care and emergency evacuation procedures. In an emergency, the PROVIDER shall obtain the medical treatment required to preserve the detainee?s health. The PROVIDER shall have access to an off site emergency medical provider at all times. The Health Authority of the PROVIDER shall notify the DIHS Managed Care Coordinators, ICE Health Services, 1220 Street, NW, PMB 468, Dedicated IGSA Template . RFQ Attachment 3" Page 9 of 22 Washington, DC, 20005-4018, phone (888) 718-8947, fax (202) 318-0080, as soon as possible, and in no case more than seventy-two (72) hours after detainee receipt of such care. The Health Authority will obtain pre?authorization from the DIHS Managed Care Coordinator for service(s) beyond the initial emergency situation. J. The PROVIDER shall allow DIHS Managed Care Coordinators reasonable access to its facility for the purpose of liaison activities with the Health Authority and associated Service Provider departments. K. The PROVIDER and all medical providers approved to furnish off-site health care of detainees shall submit their bills to: BCE Emergis DIHS Claims - PO. Box 10250 Gaithersburg, MD 20898-0250 Phone: (888) 383. Fax: (888)383-3957 L. The ICE and PHS may refuse to reimburse the PROVIDER for non-emergency medical costs incurred that were not pre-approved by the DIHS. M. The PROVIDER agrees to accept and provide for the secure custody, care, and safekeeping of detainees in accordance with the State, and local laws, standards, policies, procedures, or court orders applicable to the operations of the facility. The PROVIDER agrees to provide ICE detainees with the same level of medical care and services as provided to non-ICE detainees as part of the per diem rate. This rate includes: On?site sick call (when provided by on-site staff); 0 Medication (over the counter/non?legend and routine drugs and medical supplies); 0 Escort/security services for transport to/from emergency or non?emergency. health care services as either an in-patient or out-patient. VII. . ICE Physical Plant Requirements A. ICE. Of?ce Space The PROVIDER shall refer to ICE Design Standards for speci?c office and . workstation sizes and specific fumishing requirements for a 1000 bed facility. The Standards include but are not limited to the following: . . l. A total of( and (bmviirkstations as outlined below: Dedicated IGSA Template RF Attachment 3 Page 10 of 22 . . I . Wj?fiice Assistant Field Of?ce Director GS-1801-14 Df?ce - Of?cer in Charge GS-1801-14 Df?ce - Assistant Of?cer in Charge GS-1801-14 Df?ce - Intelligence Of?cer GS-1801-14 )f?ce - Chief Immigration Enforcement Agent'GS?1801?13 )f?ces - Supervisory Detention Deportation Of?cers GS-1801-13 Of?ces Deportation Of?cers GS-1801-12 )f?ces - Supervisory Immigration Enforcement Agents Workstations Immigration Enforcement Agents )f?ces - Supervisory Deportation Assistant, GS-1802-09 Workstations - Detention Removal Assistants GS-1802-07 )f?ce - Mission Support Specialist 1/12 )f?ces - Contracting Of?cer?s Technical Representative, GS-1102-09 )f?ce - Intelligence Research Specialist GS-1801-09 )f?ce - Training Of?cer GS-lSOl-ll Vorkstations - Mission Support Assistant Vorkstation Receptionist Vorkstation - OIC Secretary Vorkstation - Records Tech Workstation Mail/File Clerk File rooms (see Standards for size and quantity) Conference rooms adjacent to or within ICE area (see Standards for size and quantity) Employee break rooms (see Standards for size and quantity) x. IT computer support rooms must be provided through out ICE space per the Speci?cations. Including specialized requirements for climate control of IT equipment rooms for PHS, EOIR and ICE of?ce area. y. Actual location, layout, con?guration, and size of rooms will be determined during the ?nal design phase. a: sneenensear?rr?egewnasp? B. OPLA Space The PROVIDER shall refer to ICE Design Standards for speci?c of?ce and workstation sizes and speci?c furnishing requirements for a 1000 bed facility. All furniture and case goods shall be furnished by the service provider in accordance with ICE Design Standards. The Standards include but are not limited to the following: 1. (bxaf?ce Deputy Chief Counsel (see Standards for size) 2 Of?ces Assistant Chief Counsel (see Standards for size) 3. Vorkstations Legal Technicians (see-Standards for Size) 4 Vorkstation - MaiWile_Clerk - Dedicated IGSA Template RF Attachment 3 Page 11 of 22 i 5. Of?ce support space must be provided per the Design Standards. 6. OPLA Space c. EOIR Space The PROVIDER shall refer to Design Standards for Speci?c of?ce and workstation sizes and speci?c furnishing requirements for a 1000 bed facility. All furniture and case goods shall be fumished by the service provider in accordance with ICE Design Standards. The Standards include but are not limited to the following: 1. 5 - Courtrooms and accompanying of?ce and support space as per the EOIR Design Standards for a 1000 bed facility. The of?ce space is per the EOIR Design Standards. Each courtroom should have the capability to hold live court as well as hold video tele-conferencing court. All furniture and case goods shall be furnished by the service provider in accordance with ICE Design Guide and speci?cations. 2. (bxmeHard walled of?ces (see Standards for size) 3. - Workstations (see Standards for size) 4. Visitation space must be provided to meet the ACA and NDS standards. 5 . Separate entrance for judges required with complete security system and access to parking lot. Must be ADA compliant. 6. EOIR Support Space must be provided per the EOIR Design Standards. D. Health Services Healthcare services will be provided by the PROVIDER. E. Facility Requirements for Infectious Disease Screening The Service Provider will ensure that there is adequate space and equipment to provide medical intake screening including a TB screening chest x-ray within the intake processing area. In order to prevent the Spread of airborne infectious disease or cross contamination of zones within the facility, the HVAC system in the Intake Screening Area will be constructed to exhaust to the exterior and prevent air exchange between the intakescreening area and any other area within the facility. - F. Infectious Disease Screening In order to prevent the transmission of Tuberculosis (TB) to the resident p0pulation of a detention facility, the Service Provider will perform TB screening as part of the a routine infectious disease screening within 12 hours of detainee admission and obtain documented clearance of transmissible disease before the detainee is assigned to a housing unit or is transferred from the intake processing area. A screening chest x-ray will be performed by a trained and quali?ed health care provider and interpreted by a credentialed radiologist. Detainees will remain isolated from the rest of the facility population (remain in the intake screening Dedicated IGSA Template RF Attachment 3 Page 12 of 22 area) until the chest x-ray report is obtained and the interpretation veri?es that the detainee is free of infectious TB (turnaround time for chest x-ray interpretation should be 4 hours or less). Detainees who are found to be infected or where there is a possibility that they are infected will be assigned to a respiratory isolation unit until treatment or ?irther testing is done and the detainee is no longer infectious. G. Teleradiology Service Provider 1. The Detention Service Provider shall use the services of the ICE Teleradiology Service Provider (ITSP). The cost of the equipment; maintenance of the equipment; training of staff; arrangements for . interpretation of the x-rays by credentialed radiologists; and transmission of data to and from the Detention Facility are provided by the ITSP and charged directly to ICE. The Service Provider shall coordinate with the ITSP to ensure adequate space is provided for the equipment, connectivity and electrical services are installed, immediate 24/7 access to equipment for service and maintenance by ITSP technicians is granted, a teleradiology coordinator is appointed and available for training by the ITSP, and medical staff is available to perform the screening exams and receivereports. The teleradiology coordinator may be a nurse or nurse practitioner and collateral duty of the appointed staff (it is not necessary to appoint a full time coordinator if the volume of work does not support a full time employee). 2. Teleradiology equipment requires high voltage power to accommodate X- ray equipment, speci?cations will be provided by ICE. H. Processing Area 1. Expansion required in this area includes the need to accommodate processing varying numbers of detainees for intake and out-processing, large buses transport of up to 100 detainees. 2. Processing area must be designed to process male andfor female detainees as required in high frequency rates and varying numbers, a busload up to 100 detainees at one time. I. Furniture All furniture and case goods shall be furnished by the service provider in accordance with ICE Design Guide and speci?cations, which include ICE support space and all Operational components which include EOIR, OPLA and DIHS space as required in accordance with the ICE Design Standards. . ICE IT Equipment ICE will provide and install IT equipment in of?ce spaces for ICE personnel only, to include computer workstations and screens, printers and fax machines. All Dedicated IGSA Template I RFQ Attachment 3 Page 13 of 22 . . .f Dedicated IGSA Template infrastructure, cabling, and interfacing equipment shall be provided by the Service Provider at time of construction. NOTE: ICE IT system must be a complete, independent and physically separate system from the Service Provider?s IT system. The system shall serve all operational components: ICE, OPLA, and DIHS. EOIR shall have a separate system within EOIR IT space as per the EOIR Design Standards. Communication Equipment The service provider shall purchase, install and maintain a complete and operating communication system, which includes but is not limited to: cabling, ?ber optics, patch panels, landing blocks, circuits, PBX and voice mail, phone sets and other supporting infrastructure and supporting system in compliance with ICE speci?cations. Separate billing to ICE must be established on all reoccurring service fees for-communications and IT. Systems shall be installed speci?cally for ICE use. ICE communication system must be a complete, independent and physically separate system from the Service Provider communication system, and billed separately. The system shall serve all operational components: ICE, OPLA, and DIHS. EOIR shall have a separate system within EOIR IT space as per the EOIR Design Standards. NOTE: Service Provider see attached SOW for phone system details. Detainee Work Program: Detainee labor shall be used in accordance with the detainee work plan deveIOped by the PROVIDER, and will adhere to the ICE National Detention Standard on Detainee Voluntary Work Program. The detainee work plan must be voluntary, and may include work or program assignments for industrial, maintenance, custodial, service, or other jobs. The detainee work program shall not con?ict with any other requirements of the contract and must comply with all'applicable laws and regulations. Detainees shall not be used to perform the reSponsibilities or duties of an employee of the PROVIDER. Detainees shall not be used to perform work in areas where sensitive documents are maintained (designated ICE workspace). Custodial/janitorial services to be performed in designated ICE work space will be the responsibility of the PROVIDER. Appropriate safety/protective clothing and equipment shall be provided to detainee workers as appropriate. Detainees shall not be assigned work that is considered hazardous or dangerous. This includes, but is not limited to, areas or RF Attachment 3 Page 14 of 22 . . assignments requiring great heights, extreme temperatures, use of toxic substances, and unusual physical demands. 4. "The PROVIDER shall supply suf?cient Detention Of?cers to monitor and control detainee work details. Unless approved by the COTR, these work details must be within the security perimeter. 5. It will be the sole responsibility of ICE to determine whether a detainee will be allowed to perform on voluntary work details and at what classi?cation level. All detainees shall be searched when they are returned from work details. . IX. Law Library: The PROVIDER shall provide secure space within the secure perimeter, either a dedicated room or a multipurpose room for books and materials to provide a reading area "Law Library" - in accordance with .the ICE National Detention Standards on the Access to Legal Materials. - X. Training: Employees shall not perform duties under this agreement until they have successfully completed all initial training and the COTR receives written certi?cation from the PROVIDER. A. General Training Requirements 1. All employees must have the training described in the ACA Standards and in this section. Any remuneration (pay) due PROVIDER employees in accordance with Department of Labor regulations for any training time is the responsibility of the PROVIDER. The PROVIDER shall provide the required refresher courses or have an institution acceptable to the COTR to provide the training. Failure of any employee to complete training successfully is suf?cient reason to disqualify him or her from duty. 2. All new Detention Of?cers will receive 54 hours of basic training, not to include ?rearms and 40 hours of on-the-j ob training prior to entering on duty. The Training Of?cer will be responsible for administering an on-the-job training program for new employees. A senior Detention Of?cer, at all times during this latter 40-hour period, must accompany the Detention Of?cers. The Training Of?cer shall send a copy of the documentation to the COTR upon success?il completion of the employee?s on?the?j ob training. 3. In addition, after completion of the ?rst 94 hours of training, the PROVIDER has 60 days to complete an additional 40 hours of training. During the remainder of the ?rst year on duty, the of?cer will have an additional 40 hours of training for a total of I 74 hours within the ?rst year of employment. The training program must directly relate to the employee?s assigned position and Dedicated IGSA Template RF Attachment 3 Page 15 of 22 afford application of necessary job skills. Training site shall be provided by the PROVIDER at no cost to the Government. Basic Training Subjects: 1. Employees must complete the following list of basic training subjects. The course title is followed by the estimated hours of training for that subject. a. In-service Orientation/ Social Diversity 2 HRS b. Counseling Techniques/ Suicide Prevention 2 HRS c. Conduct?Duties/Ethics and Courtroom Demeanor 2 HRS d. Bomb Defense and Threats . I I 1 HR e. Telephone Communications/Radio Procedures 1 HR f. Fire and other Emergency Procedures 2 HRS g. Treatment and Supervision of Detainees Force Policy 2 HRS i. Security Methods/Key Control/Count I 1 HR j. Procedures/Observational Techniques 4 HRS k. EEO/Sexual Harassment. I 2 HRS l. Detainee Escort Techniques 1 HR 111. ICE Papeerrk/Report Writing - 2 HRS n. Detainee Searches/Detainee Personal Property 4 HRS 0. Property/ Contraband 2 HRS p. Detainee Rules and Regulations 2 HRS q. First Aid* 4 HRS Cardiopulmonary resuscitation 4 HRS s.Blood-borne Pathogens* 2 HRS t. Self Defense - 8 HRS u.Use of Restraints . 6 HRS v.Firearm Training w. Sexual Abuse/Assault Prevention Intervention* I 2 HRS x.NatiOnal Detention Standards 2 HRS Critical Training Subjects Firearm raining for Required Armed Detention Services in accordance with state licensing requirements. PROVIDER shall certi?/ pro?ciency every quarter. b. Refresher Training Dedicated IGSA Template RF Attachment 3 - Page 16 of 22 - . 1. Every year the PROVIDER shall conduct 40 hours of Refresher Training for - all Detention Of?cers including Supervisory Detention Of?cer's. Refresher training shall consist of these critical subjects listed above and a review of basic training subjects and others as approved by ICE. 2. The PROVIDER shall coordinate recerti?cation in CPR and First Aid with the ICE training staff. This training shall be provided at no cost to the Government. Annually, upon completion, the PROVIDER shall provide . documentation of refresher training to the COTR. 3. In addition to the refresher training requirements for all Detention Officers, supervisors must receive refresher training relating to supervisory duties. 0. On-the-Job Training 1. After completion of the minimum of 54 hours basic training, all Detention Of?cers will receive an additional 40 hours of on-the?job training at speci?c post positions. This training includes: Authority of supervisors and organizational code of conduct. a b. General information and special orders. 9 Security systems operational procedures. 9-- Facility self-protection plan or emergency operational procedures. e. Disturbance Control Team training. d. Training During Initial 60 Day Period The PROVIDER shall provide an additional 40 hours of training for Detention Of?cers within 60 days after completion of ?rst 94 hours of training. The PROVIDER shall provide the training format and subjects, for approval by the COTR and CO, prior to the commencement of training. e. Basic First Aid and CPR Training I 1. All members of the security staff shall be trained in basic first aid They must be able to: Respond to emergency situations within four minutes. a. b. Perform cardiopulmonary resuscitation (CPR). Recognize warning signs of impending medical emergencies. 9* Know how to obtain medical assistance. e. Recognize signs and of mental illness. Dedicated IGSA Template RF Attachment 3 . Page 17 of 22 . .f f. Able to administer medication; g. Know the universal precautions for protection against blood-borne diseases. B. Supervisory Training 1. All new Supervisory Detention Officers assigned to perform work under this agreement must successfully complete a minimum of 40 hours of formal supervisory training provided by the PROVIDER prior to assuming duties. This training is in addition to mandatory training requirements for Detention Of?cers. Supervisory training shall include the following management areas: a. Techniques for issuing written and verbal orders 2 HRS b. Uniform clothing and grooming standards 1 HR c. Security Post Inspection procedures 2 HRS d. Employee motivation 1 HR e. Scheduling and overtime controls 2 HRS f. Managerial public relations 4 HRS g. Supervision of detainees 4 HRS h. Other company policies - 4 HRS Additional classes are at the discretion of the PROVIDER with the approval of the COTR. The PROVIDER shall submit documentation to the COTR, to con?rm that each supervisor has received basic training as speci?ed in the basic training curriculum. C. Pro?ciency Testing The PROVIDER shall give each Detention Of?cer a written examination consisting of at least 25 questions after each classroom-training course is completed. The PROVIDER may give practical exercises when appropriate. The COTR shall approve the questions before the PROVIDER can administer the examination. To pass any examination, each of?cer must achieve a score of 80% or better. The PROVIDER must provide the COTR with the eligible Detention Of?cer?s completed exam before the Detention Of?cer may be assigned to duties under the agreement. Should an employee fail the written test on the initial attempt, he or she shall be given additional training by the PROVIDER and be given one additional opportunity to__ retake the test. If the employee fails to complete and pass the test the second time, the PROVIDER shall remove the employee from duties on this agreement. D. Certi?ed Instructors Dedicated IGSA Template RFQ Attachment 3 Page 18 of 22 Certi?ed instructors shall conduct all instruction. and testing. A state or nationally recognized institution shall certify instructors unless otherwise approved in Writing by the COTR. Certi?cations of instructors may be established by documentation of past experience in teaching positions or by successful completion of a course of training for qualifying personnel as instructors. The COTR must approve the instructor prior to the training course. E. Training Documentation 1. The PROVIDER shall submit a training forecast and lesson plans to the COTR or ICE designee, on a basis, for the following 60-day period. The training forecast shall provide date, time, and location of scheduled training and afford the COTR observation/evaluation opportunity. 2. The PROVIDER shall certify and submit the training hours, type of training, date and location of training, and name of the instructor for each employee to the COTR or ICE designee. XI. Noti?cation and Public Disclosures: There shall be no public disclosures regarding this agreement made by the PROVIDER (or any subcontractors) without review and approval of such disclosure by ICE Public Affairs and express permission granted by the ICE Contracting Of?cer. The Government considers such information privileged or con?dential until award of the agreement. XII. Establish and Maintain Program for Prevention of Sexual Abuse/Assault: The PROVIDER shall deveIOp and implement a comprehensive sexual abuse/assault prevention and intervention program. This program shall include training that is given separately to both staff and detainees, in accordance with the Prison Rape Elimination Act (PREA). Business Permits and Licenses: The PROVIDER must obtain all required permits and licenses by the date of agreement award. The PROVIDER must (depending on the state?s requirements) be licensed as a quali?ed security service company in accordance with the requirements of the district, municipality, county, and state in which ICE work site(s) is/are located. Throughout the term of this agreement, the PROVIDER shall maintain current permitsfbusiness licenses and make copies available for Government Inspection. The PROVIDER shall comply with all applicable federal, state, and local laws and all applicable Occupational Safety and Health Administration (OSHA) standards. Dedicated IGSA Template RFQ Attachment 3 - Page 19 of 22 . . . XIV. Firearms I Body Armor: A. Firearms Requirements 1. I. 10.. ll. 12. - l3. 14. 15. Dedicated IGSA Template The PROVIDER shall provide new ?rearms and maintain suf?cient licensed ?rearms and ammunition to equip each armed Detention Of?cer and armed supervisor(s) with a licensed weapon while on duty. Firearms maybe re-issue'd to new replacement employees throughout the life of the agreement as long as the ?rearm is in serviceable condition. Personal ?rearms shall not beused. A licensed gunsmith, in writing, shall certify all ?rearms safe and accurate. Firearms shall be standard police service-type, semi-automatic capable of ?ring hollow-point ammunition that meets the recommendations of the ?rearms manufacturer. Ammunition will be factory load only no reloads. Ammunition will be replaced every year. The PROVIDER shall provide suf?cient ammunition for each armed Detention Of?cer, including uniformed contract supervisor(s); they shall be issued three full magazines. The PROVIDER shall account for all ?rearms and ammunition daily. If any weapons or ammunition are missing from the inventory, the COTR shall be noti?ed immediately. All ?rearms shall be licensed by the State. Firearms will be inspected. This shall be documented by the Warden/Facility Director. - Loading, unloading, and cleaning of the ?rearms shall only take place in designated areas. The ?rearms shall be cleaned and oiled as appropriate to ensure optimum operating conditions. - Firearms shall be carried with the safety on, if applicable, with a round in the chamber. The PROVIDER shall maintain appropriate and ample supplies of ?rearms? upkeep and maintenance equipment (cleaning solvents, lubricating oil, rods, brushes, patches, and other normal maintenance tools). . The PROVIDER shall provide a complete listing of licensed ?rearms by serial numbers and by each safe location to the COTR prior to beginning performance under this agreement.- These lists shall be kept current through the terms of the agreement and posted within each ?rearms safe. The PROVIDER shall obtain and maintain on ?le appropriate State and municipality permits and weapons permits for each of?cer. Attachment 3 Page 20 of 22 . l6copy of this permit shall be provided to the COTR at least three working days prior to the anticipated assignment date of any individual. The PROVIDER shall ensure that his/her employees have all permits and . licenses in their possession at all times while in performance of this agreement. The PROVIDER shall provide safes/vaults for-storage of ?rearms and ammunition, for each location where ?rearms are issued or exchanged, which meet agency requirements and are approved for the storage of ?rearms and ammunition. - The COTR is responsible fer approVing the "proposed safes/vaults prior to usage. PROVIDER supervisors and guards shall make accurate receipt - and return entries on a Firearms and Equipment Control Register. I Except when issuing or returning ammunition or ?rearms, each safe/vault shall remain locked at all times. The PROVIDER shall bereSponsible for having the combination of each safe/vault changed at least once every six months, or more often if circumstances warrant. The PROVIDER certi?es ?rearms training to the COTR. The PROVIDER shall certify pro?ciency every quarter. The PROVIDER shall provide an ICE approved intermediate weapon(s). B. Body Armor Requirements 1. Dedicated IGSA Template The PROVIDER shall provide body armor to all armed Detention Of?cers and armed supervisor(s). Body annor shall be worn while on armed duty. The body armor shall meet all requirements as set forth in the ICE Firearms Policy. The PROVIDER shall procure replacement body armor if the body armor becomes unserviceable, ill-?tting, worn/damaged, or at the expiration of service life. All armed Detention Of?cers and armed supervisors need to be made aware of the health risks associated with the wearing of body armor in high heat/high humidity Conditions and/or during strenuous exertion. "When Detention Of?cers and supervisors are required to wear body armor, they shall be provided opportunities to rehydrate and remove the body armor as necessary. The use of personally owned body armor is not authorized. RFQ Attachment 3 Page 21 of 22 XVI. FEDERAL GOVERNMENT QUALITY ASSURANCE A. The Government?s Quality Assurance Program (QASP) is based on the premise that the provider, and not the Government, is responsible for management and quality control actions to meet the terms of the agreement. The QASP procedures recognize that the provider is not a perfect manager and that unforeseen and uncontrollable problems do occur. Good management and use of an adequate Quality Control Plan will allow the facility to operate within acceptable quality levels. B. Each phase of the services rendered under this agreement is subject to in5pection both during the Provider?s operations and after completion of the tasks. . C. When the Provider is advised of any unsatisfactory condition(s), the contractor shall submit a written report to the Contracting Of?cer addressing corrective/preventive actions taken. The QASP is not a substitute for quality control by the Provider. D. The COTR may check the Provider?s performance and document any noncompliance, however, only the Contracting Of?cer may take formal action against for unsatisfactory performance. E. The Government may reduce the invoice or otherwise withhold payment for any individual item of nonconforrnance observed. The Government may apply various inspection and extrapolation techniques 100 surveillance, random sampling, planned sampling, unscheduled inSpections, etc.) to determine the quality of services and the total payment due. - F. FAILURE TO PERFORM REQUIRED SERVICES. The rights of the Government and remedies described in this section are in addition to all other rights and remedies set forth in this agreement. Any reductions in the invoice shall re?ect the agreement?s reduced value resulting from the failure to perform required services. END OF DOCUMENT . Dedicated IGSA Template RF Attachment 3 Page 22 of 22 . saw" A {f5 Est. W98 Town of armville ICE Facility: DROISA-08-0021 May 9, 2008 Quality Control Plan PURPOSE To develop and implement a Quality Control Plan which will ensure compliance with all required Town of Farmville?-?ICE Facility quality standards and the ICE standards to be monitored under the Government?s Quality Assurance Surveillance Plan. POLICY It is the policy of the Town of Farmville?ICE Facility to ensure all applicable standards, polices and procedures are adhered to. A. The Town of Farmville?ICE Facility will adopt, adapt and/or establish procedures that will meet or exceed the objective represented by each of the 38 Detention Standards outlined in the QUASP Attachment 3?Performance Monitoring Tool. PROCEDURES The Town of armville?ICE Facility will establish policies and procedures that will govern the facility. A. These policies and procedures will meet or exceed the minimum standards required by the Department of Homeland Security and the Department of Immigration and Customs Enforcement. B. A designated employee(s) will be responsible for the compliance of such policies and procedures. 1. The enforcement of these practices will be considered the Quality Control Plan. Quality Control Plan A. All policies and procedures will be reviewed on an annual basis by the Quality Control Of?cer and other designated staff. B. The COO (Senior Member of Management) at the Town of armville~?ICE Facility will meet quarterly with the Quality Control Of?cer to ensure that all policies and procedures are enforced. 1. All policies and procedure plans will comply with the Town of Farmville?ICE Facility standards of con?dentially, accountability, review and revision. C. The Quality Control Of?cer will maintain a cooperative relationship with ICE and will share information with his/her ICE ?counterpart? and coordinate planning to interact with him/her accordingly. D. The QCO will train and brief the staff in the implementation and enforcement of the policies and procedures. E. The QCO will tap into the expertise of all Department Heads during the review process. 1. This inclusive process will ensure that all departments have input into the plan. 2. It will also ensure the compliance of all standards and improve the quality of service to the detainee residents and the F. The QCO will update the policy and procedure plans, as often as is necessary, to keep them current. 1. All revisions recommended by the QCO will be forwarded to the Town of Farmville?ICE acility?s COO (Senior Member of Management) for approval. Staff Actions The enforcement of the Quality Control Plan will allow staff members to improve the quality of the detainee?s care and improve the chance of de?ecting detainee unrest, if the staff: A. Discusses the set Quality Control Plan, as well as policies, procedures and programs, at all staff meetings and during on? going interaction during work hours. B. Always acts in a manner that treats detainees fairly and impartially. C. Consistently follows and enforces the established policies and procedures.- Con?dentiality Every Quality Control Plan will include a statement prohibiting unauthorized Plan disclosure. This applies equally to the development stages to the finished Quality Control Plan. A. The staff will not discuss any aspects of a Quality Control Plan anywhere within hearing distance of a detainee and visitor. Plan Details Detail plans for each of the 38 Detention Standards (outlined in the QUASP Attachment 3? Performance Monitoring Tool) will be complete once the contract is awarded and forwarded to ICE for review within two weeks of the contract being signed. . . I il IGSA QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) for IGSA NUMBER 1. INTRODUCTION The Government?s Quality Assurance Surveillance Plan (QASP) is based on the premise that the . service provider, and not the Government, is responsible for the day~to-day operation of the facility and all the management and quality control actions required to meet the terms of the contract. The role of the Government in quality assurance is to ensure performance standards are achieved and maintained. The service provider is required to develop a comprehensive program of inspections and monitoring actions and to document its approach in a Quality Control Plan (QCP). The service provider?s QCP, upon approval by the Government, will be made a part of the resultant agreement. This QASP is designed to provide an effective surveillance method to monitor the service provider?s performance relative to the requirements listed in the agreement. The QASP illustrates the systematic method the Government (or its designated representative) will use to evaluate the services the service provider is required to furnish. This QASP is based on the premise the Government must validate that the service provider is complying with DRO-mandated quality standards in operating, maintaining, and repairing detention facilities. Performance standards address all facets of detainee handling, including safety, health, legal rights, facility and records management, etc. Good management by the service provider and use of an approved QCP will ensure that the facility is operating within acceptable quality levels. I 2. DEFINITIONS Performance Requirements Summary (Attachment 1): The Performance Requirements Summary (PRS) communicates what the Government intends to qualitatively inspect. The PRS is based onthe American Correctional Association (ACA) Standards for Adult Local Detention Facilities (ALDF) and Immigration And Customs Enforcement (ICE) National Detention Standards (NDS). The PRS identi?es performance standards grouped into nine functional areas, and quality levels essential for successful performance of each requirement. The PRS is used by the Government (or its designated representative) when conducting quality assurance surveillance'to guide them through the inspection and review processes. Functional Area: A logical grouping of performance standards. . Contracting Of?cer?s Technical Representative (COTR): The COTR interacts with the service provider to inspect and accept services/work performed in accordance with the technical standards prescribed in the agreement. The Contracting Of?cer issues a written memorandum that appoints the COTR. Other individuals may be designated to assist in the inspection and quality assurance surveillance activities. 1 Dedicated IGSA IGSA Attachment3 . Page 1 of33 "Dedicated IGSA I 3' . Performance Standards: The performance standards are established in the ICE Of?ce Of . Detention And Removal (DRO) NDS and contained in the Detention Operations Manual, at http://ww. ice. as well as the ACA standards for ALDF. Other standards may also be de?ned in the agreement. Measures: The method for evaluating compliance with the standards. Acceptable Quality Level: The minimum level of quality that will be accepted by the Government in order to meet the. performance standard. Withholding: Amount of invoice payment withheld pending correction of a de?ciency. See Attachment 1 for information on percentage of invoice amount that may be withheld for each functional area. Funds withheld from payment are recoverable (See Sections 6 and 7) if the COTR and Contracting Of?cer confirm resolution/correction, and should be included in the next month?s invoice. - Deduction: Funds may be deducted from a invoice for an egregious act or event, or if the same de?ciency continues to occur. The service provider will be noti?ed immediately if . such a situation arises. The Contracting Of?cer in consultation with the Program Of?ce will determine the amount of the deduction. Amounts deducted are not recoverable. 3. QUALITY CONTROL PLAN: As a part of its agreement with the Government, the service provider is required to develop, implement, and maintain a Quality Control Plan (QCP) that illustrates the methods it will use to review its performance to ensure it conforms to the performance requirements. (See Attachment 1 for a summary list of performance requirements.) Such reviews are performed by the-service provider in order to validate its Operations, and assure the Government that the services meet the performance standards. I The service provider?s QCP should include monitoring methods that ensure and demonstrate its compliance with the performance standards. This includes inSpection methods and schedules that are consistent with the regular reviews conducted by DRO. The reports and other results generated by the service provider?s QCP activities should be provided to the COTR as requested. The frequency and type of the service provider?s reviews should be consistent with what is necessary in order to ensure compliance with the performance standards, but no less frequent than what is described in the Government?s monitoring instrument/worksheets (See Attachment 3). - The service provider is encouraged not to limit its inspection to only the processes outlined in the Govemment?s standard; however, certain key documents must be produced by the provider to assure the Government that the services meet the performance standards. Some of the documentation that must be generated and made available to the COTR for inspection is listed below. The list is intended as illustrative and is not all-inclusive. The service provider must develop and implement a program that addresses the Specific requirement Of each standard and the means it will use to document compliance. IGSA Attachment3_ .Page20f33 - Written policies and procedures to implement and assess Operational requirements of the standard 0 Documentation and record keeping to ensure ongoing operational compliance with the standards inventories, logbooks, register of receipts, reports, etc.) Staff training records Contract discrepancy reports (CDRs) Investigative reports Medical records Records of investigative actions taken Equipment inspections System tests and evaluation 4. METHODS OF SURVEILLANCE The Government will inspect the service provider?s facility and Operations using worksheets it developed for this purpose. All facilities will be subject to an annual full facility review using the procedures outlined in the Detention Management Control Program (DMCP) as well as the ACA Standards for Adult Local Detention Facilities (ALDF). The Government?s animal full facility reviews will use the monitoring instruments embedded in the standards. Facilities with 500 beds or more have an on?site COTR and/or designees who will perform regular and more frequent inspections using the worksheet in Attachment 3. This worksheet, which distills some 600 review areas included in the standards, will help the COTR or designee assess overall performance, by. reviewing speci?c items within the 9 functional areas on a daily, weekly, and/or quarterly basis. Both annual and routine inspections will include a review of the service provider?s QCP activities including the reports and results generated by them. The COTR or designee will evaluate the service provider?s performance by conducting site visits to assess the facility and detainee conditions, reviewing documentation, and interviewing the service provider?s personnel and/or detainees. NOTE: For day-to-day activities, the Government will conduct its surveillance using the worksheets created for this purpose, along with the Contract De?ciency Reports See Attachment 2) and the ?Contract Performance Monitoring Tool? set forth in Attachment 3. Where standards are referenced for annual review purposes, the ?Monitoring Instruments? and ?Veri?cation Sources? identi?ed in the DRO standard will be used. I . 4.1 Site Visits: Site visits are used to observe actual performance and to conduct interviews to determine the extent of compliance with performance standards, and to ensure any noted defects are effectively addressed and corrected as quickly as possible. Sites with 500+ beds will have an on-site COTR designee. Routine reviews may involve direct observation of the service provider personnel performing tasks, interacting with detainees and other staff members, and/or reviewing documentation that demonstrates compliance with the DRO standards. On-site inspections may be performed by the ICE COTR or by other parties designated as representatives of Dedicated IGSA Attachment3. . Page3of33 -_Dedicated IGSA Inspections may be planned annual inspections and the regular inspections identi?ed in Attachment 3) or ad-hoc. 4.2 Ad?Hoe: These inspections are unscheduled and will be conducted as a result of special interests arising from routine monitoring of the service provider?s QCP, an unusual occurrence pertaining to the agreement or other ICE concerns. These inspections may also be used as a follow-up to a previous inspection. Inspection ?ndings will be provided to the service provider as appropriate. When visiting a site, either the COTR or a designated third party may conduct their own inspections of service provider performance activities, or accompany the service provider?s designated Quality Control Inspector (QCI) on scheduled inspections. The COTR may also immediately inspect the same area as soon as the QCI has completed the quality control inspection to determine if any surveillance areas were overlooked. The COTR may also inspect an area prior to the QCI and compare results. The COTR will record all ?ndings; certain de?ciencies noted will be provided in writing and must be corrected within a reasonable amount of time (See Attachment 2). 4.3 Review of Documentation: The service provider must develop and maintain all documentation as prescribed in the performance standards post logs, policies, and records of corrective actions). In addition to the documentation prescribed by the standards, the service provider must also develop and maintain documentation that demonstrates the results of its own inspections as prescribed in its QCP. The COTR will review both forms of documentation to af?rm that the facility conditions, policies/procedures, and handling of detainees all conform to the performance standards stated herein. When reviewing the service provider?s documentation, the Government may reView 100% of the documents, or a representative sample. Documentation may be reviewed during a site visit, or at periodic points throughout the period of performance. I 4.4 Interviews and Other Feedback: will interview key members of the service provider?s staff, detainees and other Government personnel to ascertain current practices and the extent of compliance with the performance standards. 5. AREAS AND STANDARDS To facilitate the performance review process, the required performance standards are organized into nine functional areas. Each functional area represents aiproportionate share weight) of the invoice amount payable to the service provider based on meeting the performance standards. Payment withholdings will be based on these'percentages and weights applied to the . overall invoice. ICE may, consistent With the scope the agreement, unilaterally change the functional areas and associated standards affiliated with a speci?c functional area. The COntracting Of?cer will notify the service provider at least 30 calendar days in advance of implementation of the new "standard(s). If the service provider is not provided with the noti?cation, adjustment to the new standard must be made Within 30 calendar days after noti?cation. If any change affects pricing, . IGSA Attachment 3 - Page 4 of 33 the service provider may submit a request for equitable price adjustment in accordance with the ?Changes? clause. ICE reserves the right to develop and implement new inspection techniques and instructions at any time during performance without notice to the service provider, '30 long as the standards are not more stringent than those being replaced. 6. FAILURE TO MEET PERFORMANCE STANDARDS Performance of services in conformance with the PRS standards is essential for the service provider to receive full payment as identi?ed in the agreement. The Contracting Of?cer may take deductions against the invoices for unsatisfactory performance documented through surveillance of the service provider?s activities gained through site inspections, reviews of documentation (including QCP reports)?, interviews and other feedback. As a result of its surveillance, the service provider will be assigned the following rating relative to each performance standard: Rating Description . Acceptable Based on the measures, the performance standard is demonstrated. De?cient Based on the measures, compliance with most of the attributes of the performance standard is demonstrated/observed with some area(s) needing improvement. There are no critical areas of unacceptable performance At-Risk Based on the performance measures, the majority of a performance - standard?s attributes are not met. Using the above standards as a guide, the Contracting Of?cer will implement adjustments to the service provider?s invoice as prescribed in Attachment 1. . Rather than withholding funds until a de?ciency is corrected, there may be times when an event or a de?ciency is so egregious that the Government deducts (vs. ?withholds?) amounts from the serviceprovider?s invoice. This may happen when an event occurs, such as sexual abuse, when a particular de?ciency is noted 3 or more times without correction, or when the service provider has failed to take timely action on a de?ciency about which he was properly and timely noti?ed. The amount deducted will be consistent with the relative weight of the functional performance area where the de?ciency was noted. The deduction may be a one?time event, or may continue until the service provider has either corrected the de?ciency, or made substantial progress in the correction. Further, a de?ciency found in one functional area may tie into another. If a detainee escaped, for example, a de?ciency would be noted in ?Security and Control,? but may also relate to a de?ciency in the area of ?Administration and Management.? 7. NOTIFICATIONS Based on the in5pection of the service provider?s performance, the COTR will document - instances of de?cient or at?risk performance noncompliance with the standard) using the CDR located at Attachment 2. To the extent practicable, issues should be resolved DedicatedIGSA -- IGSA Attachment3 -.Page 5 of_33 informally, with the COTR and service provider working together. When documentation of an issue or de?ciency is required, the procedures set forth in this section will be followed. When a CDR is required to document performance issues, it will be submitted to the service provider with a date when a response is due. Upon receipt of a CDR, the service provider must immediately assess the situation and either correct the de?ciency as quickly as possible or prepare a corrective action plan. In either event, the service provider must return the CDR with the action planned or taken noted. After the COTR reviews the service provider?s response to the CDR including its plan/remedy, the COTR will either accept plan or correction or rejeCt the correction/plan for revision and provide an explanation. This process should take no more than one week. should not be used as a substitute for quality control by the service provider. The COTR and CO, in addition to any other designated ICE of?cial, shall be noti?ed immediately in the event of all emergencies. Emergencies include, but are not limited to the following: activation of disturbance control team(s); disturbances (including gang activities, group demonstrations, food boycotts, work strikes, work-place violence, civil disturbances/ protests); staff use of force including use of lethal and less-lethal force (includes inmates in restraints more than eight hours); assaults on staff/inmates resulting in injuries requiring medical attention (does not include routine medical evaluation after the incident); ?ghts resulting in injuries requiring medical attention; ?res; full or partial lock down of the facility; escape; weapons discharge; suicide attempts; deaths; declared or non?declared hunger strikes; adverse incidents that attract unusual interest or signi?cant publicity; adverse weather hurricanes, ?oods, ice/snow storms, heat waves, tornadoes); fence damage; power outages; bomb threats; central inmate monitoring cases admitted to a community hospital; witness security cases taken outside the facility; signi?cant environmental problems that impact the facility operations; transportation accidents (airlift, bus, etc.) resulting in injuries, death or property damage; and sexual assaults. Note that in an emergency situation, a CDR may not be issued until an investigation has been completed. If the COTR concludes that the de?cient or at?risk performance warrants a withholding or deduction, the COTR must include the CDR in its report to DRO Headquarters, with a copy to the Contracting Of?cer. The CDR must be accompanied by the investigation report and written recommendation for any withholding. If contractual action including a withholding or deduction is apprOpriate, DRO headquarters will forward the CDR and supporting information to the Contracting Of?cer for action. The Contracting Of?cer will consider the recommendation and forward the CDR along with any relevant supporting information to the service provider in order to Con?rm or ?nther discuss the prOSpective cure, including the Government?s proposed course of action. As described in section 7 above, portions of the invoice amount may be withheld until such time as the corrective action is completed, or a deduction may be taken Following receipt of the service provider?s noti?cation that the correction has been made, the COTR may re?inSpect' the facility. Based upon the ?ndings, he will recommend that the Contracting Of?cer continue to withhold a prOportionate share of the payment until the -. Dedicated .IGSA -. Attachment 3. - . -. Page6of33 correction is made, or accept the correction as ?nal and release the full amount withheld for that issue. If ?mds have been withheld and either the Government or the service provider terminates the agreement, those funds will not be released. The service provider may only receive withheld payments upon successful correction of an instance of non-compliance. Further, the service provider is not relieved of "full performance of the required services hereunder; the agreement may be terminated upon adequate notice from the Government based upon any once instance, or failure to remedy de?cient performance, even if a deduction was previously taken for any inadequate performance. The COTR will maintain a record of all open and resolved CDRs. 8. OF PUBLIC COMPLAINTS: The detainee and the public are the ultimate recipients of the services identi?ed in this agreement. Any complaints made knovvn to the COTR will be logged and forwarded to the service provider for remedy. Upon noti?cation, the service provider will be given a pre- speci?ed number of hours after verbal noti?cation from the COTR to address the issue. The service provider will submit documentation to the COTR regarding the actions taken to remedy the situation. If the complaint is found to be invalid, the service provider will document its ?ndings and notify the COTR. 9. ATTACHMENTS 1 Performance Requirements Summary 2 Contract Discrepancy Report . 3 Performance Monitoring Tool Dedicated. IGSA - IGSA Attachment 3 Page 7_ of 33 Attachment 1 Performance Requirements Summary PERFORMANCE STANDARD FUNCTIONAL WEIGHT PERFORMANCE MEASURE METHOD OF SURVEILLANCE ACCEPTABLE QUALITY LEVEL WITHHOLDING CRITERIA Accommodations for the Disabled, 4-ALDF- 613-04, 4-ALDF-6B-O7 Performance measures 0 are re?ected in the monitoring instrument that accompanies each standard or in the supplemental 0 performance monitoring tool issued by the COTR Annual review of facility using Detention Management Control Program (DCMP) procedures and based upon the performance standard Periodic reviews in accordance with the contract performance monitoring tool (see attached) 0 review of corrective action plan results. - Ad-hoc reviews as needed Review of service provider?s quality control program monitoring reports 0 CDRs Contractor Quality Controhr Assurance Program (Contract) 4- Admission and Walter; (ICE Standard) ovfdoc lib! artnersr'drofo sman ualr?admiss.ndt) Detainee Recordsi Detention Files (ICE Standard) ovfdo Detainee Handbook (ICE Standard) (htt libr?partrl?drolopsman Internal 'Ins ections andlor Reviews;r DetentionMana ement Control Program (ICE Standard) Administration and Management (Addresses facility policy deveIOpment, internal inspection and reviews, detainee records, administration and orientation, personal property and monies, release and accOmmodations for the disabled) new sman uah?fundprop Policy Development and Monitoring 4- Performance fully complies with all elements of standard at a level no less than acceptable (see Section 7 of the QASP) A rating of De?cient on any three of the standards will result in a 10% withholding in the invoiced per-diem day rate until compliance with z?m. the standard is established. - A rating of At-Risk on any of the standards will result in a 10% withholding in the invoiced per-diem day rate until compliance with the standard is established. Dedicated? IGSA IGSA Attachment 3 Page 8 of 33 FUNCTIONAL PERFORMANCE PERFORMANCE METHOD OF ACCEPTABLE WITHHOLDING WEIGHT STANDARD MEASURE SURVEILLANCE QUALITY LEVEL CRITERIA Communicable Disease Performance measures a Annual review of facility Performance fully A rating of De?cient on any 4-ALDF-4C-14 are re?ected in the using Detention Management complies with all two of the standards will result monitoring instrument ControlPro gram (DCMP) elements of standard at a in a 15% withholding in the Detainee Hunger that accompanies each procedures and based upon the level no less than invoiced per?diem day Strikes (ICE Standard) standard or in the performance standard acceptable (see Section rate until compliance with the 5? 106- supplemental 0 Periodic reviews in 7 of the QASP) standard is established. er I accordance with the attached monitoring tool Issued performance monitoring tool A ratmg of At-Rlsk on any of Experimental Research by COTR 0 review of the Standards will result in a 4-ALDF-4D-18 . Median Dgnta] and corrective action plan results. 15% 111 the if . Mental Health Ad-hoc reviews as needed mOchly anOiCCd 1361? 'diem db? AppraisalsMedical - . CDRS rate until compliance with the (_3_ar_e (ICE Standard) standard is established. :iz?wwche. ovfdoc - Health Care (Addresses overall access to . . Suicide Prevention (ICE routine, chronic health care, *Smdard) mental health, emergency health ymnwica Wdoc and dental services provided by lib! artnersz?drofo mm the institution U?VsuciDreV-Dd? Terminal Illness. Advanced Directives and Death (ICE Standard) Dedicated IGSA IGSA Attachment 3 Page 9 of 33 FUNCTIONAL WEIGHT PERFORMANCE STANDARD PERFORMANCE MEASURE METHOD OF SURVEILLANCE ACCEPTABLE QUALITY LEVEL WITHI-IOLDING CRITERIA Security and Control (Addresses post orders, permanent logs, security features, security inspections, control of contraband, detainee searches, detainee accountability, use of force, non- routine use of restraints, tool and equipment control, detainee discipline, supervision for special housing, contingency and emergency plans.) Detainee Searches 4? - Detainee Accountabili Supervision I Po ulation Counts (ICE Standard) ht bf smanual! populapdt) Use of Force (ICE Standard) ovl'docli bf artnersr?drolo smanuall useofforpdf) Detainee Transfers (ICE Standard) dt) Tool and?guipment Control (ICE Standard) (htt ovfdocli bf smanual/ toolcutnd? Weapon Control 4-ALDF- 2B-04, 4-ALDF-ZB-08, 4- Detainee Disci line (ICE Standard) 11 bfpartners/drolopsmanualr' discinnd? - - eciai Mana ement Unit- Administrative Segregation (ICE Standard) smu admnd? Performance measures are re?ected in the monitoring instrument that accompanies each standard or in the supplemental performance monitoring tool issued by the COTR 0 Annual review of facility using Detention Management Control Program (DCMP) procedures and based upon the performance standard 0 Periodic reviews in accordance with the contract performance monitoring tool (see attached) 0 review. of corrective action plan results. Ad-hoc reviews as needed 0 CDRS - Review of service provider?s quality control program monitoring reports and output data Performance ?rlly complies with all elements of standard at a level no less than acceptable (see Section 7 of the QASP) A rating of De?cient on any three of the standards will result in a 25% withholding in the invoiced per- diem day rate until compliance with the standard is established. A rating of De?cient on any two of the standards will result in a 15% withholding in the invoiced per-diem day rate until compliance with the standard is established. A rating of At-Risk on any of the standards will result in a 25% withholding in the invoiced per~diem day rate until compliance with the standard is established. Dedicated IGSA IGSA Attachment 3 Page 10 of 33 FUNCTIONAL WEIGHT PERFORMANCE STANDARD PERFORMANCE MEASURE METHOD OF SURVEILLANCE ACCEPTABLE QUALITY LEVEL WITHI-IOLDING CRITERIA Segregation (ICE Standard) ovldocli ?an (ICE Standard) 11 :ft?wwche. ovidocli emeegapdt) Hold Rooms in Detention Facilities (ICE Standard) :r?z?wxm?ce. ovldocli bl smanualf Control of Contraband (ICE Standard) ow?docli contra. pd f} Post Orders (ICE Standard)(htt :z?fmijce. smanualfnostordnd? Permanent Logs 4- ALDF-2A-1 Securitv Features (ICE Standard) (M??ijce. ovfdocii bf smanuahr kevlocknd? Securit Ins ections andfor Reviews (ICE Standard) (h - snlanuals? Sexual Assault 4-ALDF- Dedicated IGSA IGSA Attachment 3 Page 11 of 33 FUNCTIONAL WEIGHT PERFORMANCE PERFORMANCE METHOD OF SURVEILLANCE ACCEPTABLE QUALITY LEVEL WITHHOLDIN CRITERIA STANDARD Trans ortation Land Transportation} (ICE Standard) transo.nd? Weapons Control 4- ALDF-ZB-04, 23-08, 4-ALDF-7B-14 MEASURE Food Service (Addresses basic sanitation and adequacy of varied meals and special diets provided to detainees) Environmental Health Safety (ICE Standard) [1 ovfdocli envirompdt) Food Service Standards FoodService.pdt) Performance measures are re?ected in the monitoring instrument that accompanies each standard or in the supplemental performance monitoring tool issued by the COTR - Annual review of facility using Detention Management Control Program (DCMP) procedures and based upon the performance standard 0 Periodic review in accordance with the attached performance monitoring tool 0 review of corrective action plan results. 0 Ad-hoc reviews as needed - CDRs Performance fully complies with all elements of standard at a level no less than acceptable (see Section 7 of the QASP) standard is established. A rating of De?cient on any I the standards will result in a \Hr? 10% withholding in the invoiced per-diem day rate until compliance with the standard is established. A rating of At-Risk on any of the standards Will result in a 10% withholding in the invoiced per?diem day rate until compliance with the - Dedicated IGSA . - IGSA Attachment 3 Page 12 of 33 FUNCTIONAL WEIGHT PERFORMANCE STANDARD PERFORMANCE MEASURE METHOD OF SURVEILLANCE ACCEPTABLE QUALITY LEVEL WITHHOLDING CRITERIA Staff and Detainee Communication (Addresses methods of communicating with detainees, detention/correctional staff training in diversity, and the detainee grievance process) Detainee Grievances (ICE Standard) (ht ovfdoc uailgrievpdf) Diversity Training 4- 4-ALDF- ?iB?lO mam Communication (ICE Standard) ovfdoc lib;r sman ualr?StathetaineeCom munication. xii) Performance measures are re?ected in the monitoring instrument that accompanies each standard or in the supplemental performance monitoring tool issued by the COTR 0 Annual review of facility using Detention Management Control Program (DCMP) procedures and based upon the performance standard I Periodic reviews in accordance with the attached performance monitoring tool 0 review of corrective action'plan results. 0 Ad-hoc reviews as needed I CDRs Performance complies with all elements of standard at a level no less than acceptable (see Section 7 of the QASP) A rating of De?cient on any two of the standards will result in a 2.5% withholding in the invoiced per-diem day rate until compliance with the standard is established. a? A rating of At-Risk on any oh; the standards will result in a 2.5% withholding in the invoiced per-client day rate until compliance with the standard is established. Safety and Sanitation programs, the control of dangerous materials, the general facility Environmental Health Safety uallfenvirompdf) (Addresses the adequacy of ?re safety Clothin and BeddintI (ICE Standard) ovfdoc lib! artners/drolo sman uaIr'cloth. Performance measures are reflected in the monitoring instrument that accompanies each standard or in the supplemental performance monitoring tool issued - by the COTR 0 Annual review of facility using Detention Management Control Program (DCMP) procedures and based upon the performance standard 0 Periodic reviews in accordance with the attached performance monitoring tool 0 review of corrective action plan results. 0 Ad-hoc reviews as needed 0 CDRs Performance ?Jlly complies with all elements of standard at a level no less than acceptable (see Section 7 of the QASP) I A rating of- De?cient on any two of the standards will result in a 10% withholding in the invoiced per? 5 diem day rate until compliance with the ,a 2 standard is established. ix A rating of At-Risk on any of the standards will result in a - 10% withholding in the invoiced per?diem day rate until compliance with the standard is established. environment (including air quality, noise levels, and sanitation and hygiene programs), the adequacy of clothing and bedding, and ??om infectious diseases) Dedicated IGSA IGSA Attachment 3 I Page 13 of33 FUNCTIONAL PERFORMANCE PERFORMANCE METHOD OF ACCEPTABLE WITHI-IOLDING WEIGHT STANDARD MEASURE SURVEILLANCE QUALITY LEVEL CRITERIA Will Performance measures 0 Annual review of facility Performance fully A rating of De?cient on any Material (ICE Standard) we ovidoc are re?ected in the using Detention Management complies with all two of the standards will result - monitoring instrument Control Program (DCMP) elements of standard at a in a 10% withholding in the a1 f1 6 31_ (if) that accompanies each procedures and based upon the level no less than invoiced per-diein day A?Clmi?ca?m Review standard or in the performance standard acceptable (See section rate until compliance with the and Housing (tea supplemental - Periodic reviews in 7 of the QASP) standard is established. Standard) Perfomlallce accordance with the attached monitoring ??01 issued performance monitoring tool A rating of At~Risk on any of lib; amgs?rdm?lo sman by the COTR I 0 review of the standards Will result in ?amiass?fng? corrective action plan results; 10% withholding in the K9, Detainee Mall . Ad_hoc reviews as needed invoiced per-diem day Correspondence (ICE . . . Standard) . CDRS rate until-compliance With the ovgdoc standard IS established. uah?corresnpd? Services and - Malawi . Re resentation (ICE Programs (Addresses detainee security classi?cation, religious practices, work Mmgage Reguests (ICE assignments, availability of Standard) exercise programs, access ovidoc to legal materials, access to lib? artnersr?dmlo sman legal representation, access I to a telephone, the handling of detainee mail and other En?? em Escorted Eggs (ICE Standard) and - (h ovfdoc Visitation privileges) mat-?) Recreation (ICE Standard) (htt :t?fwwice?ovidoc aah?recretLt-ILCLD Dedicated IGSA IGSA Attachment 3 Page 14 of 33 PERFORMANCE MEASURE PERFORMANCE STANDARD Reli icus Practices (ICE Standard) FUNCTIONAL WEIGHT METHOD OF SURVEILLANCE ACCEPTABLE QUALITY LEVEL WITHI-IOLDING CRITERIA Voluntary Work - I. Program (ICE Standard) 11 ice. oovldoc Visitation Privileges (ICE 1} uali?visitpd? Staff Background and Reference Checks (Contract) 78-03 Performance measures a are reflected in the monitoring instrument that accompanies each Annual review of facility using Detention Management Control Program (DCMP) procedures and based upon the Performance fully complies with all elements of standard at a level no less than A rating of De?cient on any three of the standards will result in a 15% withholding in the invoiced per-diern Dedicated IGSA 'Workforce Integrity (Addresses the adequacy of the detention/correctional of?cer hiring process, staff training and licensing/ certi?cation and adequacy of systems to report and address staff misconduct) Staff Misconduct 4- ALDF-7B-01 Staf?ng Pattern Compliance within 10% of required (Contract) 2A-14 Staff Training, Licensing, and Credentialing (Contract) 4-ALDF- 40-05, 4-ALDF-YB- 05. 4-ALDF-YB-08 standard or in the supplemental performance monitoring tool issued by the COTR performance standard Periodic reviews in accordance with the attached contract performance monitoring tool 4? Moutth review of corrective action plan results. a Ad-hoc reviews as needed CDRs acceptable (See section I 7 of the QASP) day rate until compliance with thestandard is established. A rating of At-Risk on any of the standards will resuit in a {we 15% withholding in the invoiced per-diern day? rate until compliance with the standard is established. IGSA Attachment 3 Page 15 0f33 FUNCTIONAL PERFORMANCE STANDARD PERFORMANCE MEASURE METHOD OF SURVEILLANCE ACCEPTABLE QUALITY LEVEL WITHI-IOLDING CRITERIA Detainee Discrimination (Addresses the adequacy of policies and procedures to prevent discrimination against detainees based on their gender, race, religion, national origin, or disability) Discrimination Prevention 6B-02-03 Performance measures are re?ected in the monitoring instrument that accompanies each standard or in the supplemental performance monitoring tool issued by the COTR Annual review of facility using Detention Management Control Program (DCMP) procedures and based upon the performance standard Periodic reviews in accordance with the attached performance monitoring tool (see attached) review of corrective action plan results. Ad-hoc reviews as needed CDRs Performance fully complies with all elements of standard at a level no less than acceptable (see Section 7 of the QASP) A rating of. De?cient on the standards will result in a 2.5% withholding in the invoiced per-diem day rate until compliance with the standard is established. A rating of At-Risk on any of the standards will result in a 2.5% withholding in the invoiced per-diem dihyw/ rate until compliance with the standard is established. Dedicated IGSA IGSA Attachment 3' Page 16 of33 I QUASP Attachment 2 - Contract DiscrepaRcy Report CONTRACT DISCREPANCY REPORT 1. CONTRACT NUMBER Report Number: Date:- 2. TO: (Contractor and Manager Name} I 3. FROM: (Name DATES CONTRACTOR NOTIFICATION CONTRACTOR RESPONSE DUE BY RETURNED BY CONTRACTOR ACTION COMPLETE 4. DISCREPANCY OR PROBLEM (Describe in Detait: Include reference in Directive: Attach continuation sheet tfnecessaty.) 5. SIGNATURE OF CONTRACTING OFF TECHNICAL REPRESENTATIVE (COTR) 6. T0: (com) 7. FROM: (Contractor) 8. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE. ATTACH CONTINUATION SHEET IF NECESSARY. (Cite appticabie QA. program procedures or new A. W. procedures.) 9. SIGNATURE OF CONTRACTOR REPRESENTATIVE 10. DATE 11. GOVERNMENT EVALUATION OF CONTRACTOR PLAN: {Acceptable response/?an. ,isvartiair acceptance ofresponse/ptan. re?ection: attach continuation sheet if necessary) 12. GOVERNMENT ACTIONS (Payment withholding. cure notice, Show cause. other.) CLOSE OUT NAME AND TITLE SIGNATURE DATE CONTRACTOR NOTIFIED COTR CONTRACTING OFFICER Dedicated IGSA ICE.2012FOIA3030000717 . US. Immigration A. and Customs Enforcement Detention and Removal Operations Performance Monitoring Tool Facility Name: Month/Year3m?. We s; 2, ICE information is available for 1mt1al class?icatlon B. Medical screening taking place within timeframes C. Inventory detainee personal effects D. Detainee funds accountability in place for admin/release All visual searches documented and are not routine in E. procedure F. - ApprOpriate clothing and bedding issued Orientation material in English, Spanish ormost G. prevalent second language . Housing assignments are based upon classi?cation . Work assignments are based upon classi?cation system Detainees are assigned color coded uniforms/wrist bands classification level aw?! . xi wasnaaymsma Reassessment and reclassi?cation process in place A .883 it; a i a a ?gait a i z?ag. y: a A B. Contraband disposed of properly and documented C. Facility staff make a concerted effort to control Dedicated IGSA Template Page 18 of 33 3 a A and delivered daily B. Outgoing mail screened for contraband C. Legal mail opened in front of detainee D. Incoming funds processed properly .. . . . 3M. . Incoming mail screene F. Facility has a system for detainees to purchase stamps SMU has same correspondence privileges as general A. Staff a are of han book contents and follow procedures Available in both English and Spanish and/or second B. most prevalent language . Handbook is updated as necessary Orientation ma newest B. custody C. Detention ?les maintained Rules of conduct/sanctions provided in writing Incident reports investigated within 24 hours Disciplinary panel adjudicate infractions Disciplinary sanctions are in accordance with standards A and ?at; JJU UU 19 Dedicated IGSA Template Page 19 of 33 Rules for correspondence and other mail posted in I E. housing unit or common areas, and detainee handbook k4?- gg av . . A. Detention file created for each new arrival I Detention ?les contain documents generated during E. Staff representation aVailable go?43% are28%;Staff traine - B. Written plans C. Evacuation routes primary and secondary . A complete set'of emergency plans is available I . - . I Staff work steppage lan is available k? gig, in asaggy System for storing/issuing/maintaining hazardous A. materials B. Complete inventories of hazardous materials maintained A complete list of MSDS readily accessible to staff and C. detainees D. Fire prevention/control/evacuation plan Conduct ?re/evacuation drills according to E. schedule/standard Staff trained to prevent contact with blood and bodily ?uids . G. Emergency generators are tested bi-weekly - Every employee and detainee using ?ammable, toxic, or caustic materials receives advance training in their use, H. storage, and diSposal I Safety Of?ce (or of?cer) maintains ?les of inSpection I. reports; Including corrective actions taken J. Facility appears clean and well maintained All ?ammable and combustible materials (liquid and aerosol) are stored and used according to label K. recommendations I 20 Dedicated IGSA Template - Page 20 of 33 . - Sr is? The Field Of?ce Directormcons1ders approves, on a case-by-case basis, trips to visit an immediate family member in accordance with standards stat ?tart 1 conduct security check of assugned areas <3 All visitors of?cially recorded in a visitor log book Front entrance staff inspect ID of everyone entering/exiting Maintain a log of all incoming and departing vehicles Housing unit searches occur at irregular times Area searches documented in log book fence checks completed and logged Facility administrator or designee and department heads visit housing units and activity areas weekly Of?cers monitor all vehicular traf?c entering and leaving the facility QQ'U-itlio i?i The facility has a written policy and procedures to prevent the introduction of Contraband into the facility 0r any of its components Security of?cer posts located in or immediately adjacent to detainee living areas to permit of?cers to see or hear and respond to emergency situations. Personal contact and interaction between staff and detainees is required and facilitated Daily procedures include: perimeter alarm system tests; physical checks of the perimeter fence; documenting the results Dedicated IGSA Template Page 21 of 33 M. ins ected and inventoried nva Egg Appropriate securlty measures for sharps are in place . <15 MM . 42:2? 3 a: a vgm?U ~32, 2? :33? 2 aggfai v? Tools being taken into the secure area of the facility are Appropriate food temperatures are maintained for both hot and cold food Food Service department maintained at a high level of sanitation 0 Detainees receive safety and appropriate equipment training prior to beginning work in department ododm' A minimum of two hot meals served daily Facility has a standard 35 day cycle menu A registered dietician conducts nutritional analysis All menu changes documented Common fare menu for authorized detainees mom'H-e Weekly inspections conducted and documented 13% i3 . Inventory personal i? ds 1s maintained unds/valuables documented on receipt Staff forward arriving detainees medication to medical . staff A C. Detainees property searched for contraband Detainee funds are deposited into the cash box IC .2012 OIA30. F. tamper-proof numbered strap Staff secure every container used to store property with a Quarterly audits of detainee baggage luggage are G. conducted, veri?ed, and logged Dedicated IGSA Template Page 22 of 33 Grievance procedures in place Staff awareness of procedures for emergency grievances Grievance log is utilized Staff forward any grievances alleging staff misconduct to ICE . Informal resolution to a detainee grievance documented in detenti onger than 12 hours a All detainees pat searched prior to placement in hold room Maintain detention log for each detainee in hold room m?o?m Written evacuation plan posted for each hold room Hold rooms contain suf?cient seating for the number of detainees held m' No bunks/cots/beds or other related make shift sleeping apparatuses are permitted inside hold rooms Male and females are segregated from each other at all times Detainees are provided with basic personal hygiene items such as water, soap, toilet paper, cups for water, feminine hygiene items, diapers and wipes Of?cers closely supervise the detention hold rooms. Hold rooms are irregularly monitored every 15 723 . minutes .. minimEgg ?gs? etainee to medical gifts ?2 ?are ?age, 2 aterring . Procedures for refe Dedicated IGSA Template Page 23 of 33 verbally refused or observed refusing to eat beyond 72 hours Staff receive training in identi?cation of hunger strike Process for determi 11 is Maintain inv nto ies of all keys/locks/locking devrces Emergency keys are available for all areas of the 3- facility. - I awa- C. Chit system used to issue security equip./keys/radios I Policy regarding restricted keys present and: followed D. by staff Facility has a key accountability policy and procedures to ensure key accountability. The keys are E. physically counted daily Locks and locking devices are continually inspected, . F. maintained, inventor .. gg?g?g . es Legal materials/law library current and available for . detainees C. Detainee access provided to include SMU - D. Denials documented Schedule for use implemented 5 hours Weekly per E. detainee Access to legal material within 24 hours of written F. request . - Indigent detainees provided free stamps/envelopes for G. legal matters 19. Group Presentations on Legal Rights If?l: and"): Inuvuvn nn Dedicated IGSA Template Page 24 of33 approved videos played for all incoming H. detainees - Posters announcing presentation appear in common I. areas at least 48 hours prior to presentation -: a . Detamees in SMU receive separate presentation - Facility ensures adequate presentations so all detainees wanting to attend i get i Intake process includes medical and mental health screening . Sick call procedures established Adequate medical staff available proportionate to population Pharmaceuticals stored in a secure area All detainees receive physical examination/assessment Within 14 days of arrival Sick call slips available in English, Spanish and/or most prevalent second language The facility has a written plan for 24 hour emergency health care when no medical staff are on-duty or when immediate outside medical attention is required Medical records are available and transferred with the detainee Records are maintained of medication distribution All sharps are under strict control and accountability A sharps container is used to dispose of used sharps The medical department is maintained at a high level modm If?l_ an (Dir-4 nl?r' run-\nn? asap; IUIZ.4U Ark/an 25 Dedicated IGSA Template Page 25 of 33 of sanitation .. .. 9.. 2 .. ?giig?i agiirmig} tag th 9345*: g? . 3242 at Etirghgimig?? my: . . . . ??tg??gii?i?arnizi? . 4 ?3&3 Swim 323.. \i ?83 ?33; gig: at. arts? 3 3 W52: 33% may? the; 9; Mm ?46 {We rt, Ev?. gaging? ?giimtmoo 333,. aim? m3: 'v ??gugsc? 3E 33x32?;- tram. ?we .saamax?? $.63 523?s? to? provided upon intake Sheets and to Climate apprOpriate clothing issued and maintained in C. good repair I . Facility provides and replenishes personal hygiene D. items as needed, at no cost to detainee . Showers operate between 100 degrees and 120 degrees . Showers meet ADA standards and requirements Food Service detainee volunteers exchange garments daily I - i . means-tam M. ?33 a; a 2% ama?a?: 3 Mb ?3 suggests? .i?izt. t. ?43? is?; "a 'm Mavis; 2,62,; mm g. rare aff conduct formal count at least once per 8 hour A. shift/ 3x per day B. At least two of?cers participate in count for each area C. Recount conducted when incorrect count is reported D. Face to photo count conducted as necessary Each detainee uositively identi?ed during count . .mtg?fxgg - it: 4 ?its. Nag-?i i