HOW WE MAKE CORRECTIONS This note is meant to serve as a reminder of our procedures. OUR GUIDING PRINCIPLE – We correct our errors. We start with the assumption that no mistake is minor. If it’s made on the air and is egregious (an issue we will consider carefully), we move quickly to correct it on the air. We also move immediately to correct our mistakes on the Web. IDENTIFYING MISTAKES – Many errors are caught in the newsroom. Others are identified by the audience. Standards & Practices editor Mark Memmott, Deputy Managing Editors Chuck and Gerry Holmes, and overnight editor Barbara Campbell monitor NPR’s incoming email and identify potential errors. Reporters, producers and editors monitor comments threads and other forums. If mistakes are flagged, they should be brought to the attention of Mark and the DMEs. Increasingly, our audience communicates with us through Twitter and other social media. Followers of NPR's accounts, particularly the shows'accounts, often spot mistakes we've made on-air and online. Every unit of the newsroom that operates a NPR Twitter account should have a designated editor or producer responsible for monitoring social media. THE NEXT STEP - If you suspect an error, talk and/or send a message to the reporter/blogger/correspondent who was responsible, and the desk editor/producer or show editor/producer who handled the piece, 2-way or Web text. This is important: Include a link to the story and details about what show or blog is involved. This is also important: Make sure you cc Mark Memmott, the DMEs, Susan Vavrick and Corrections@npr.org. The majority of our corrections are handled on the Web, by appending them to a build-out, blog post or rundown item. Web text will be corrected immediately. Broadcast errors of substance may require making a change before the next "feed" of a show and/or making an on-air correction. If legal issues are potentially Involved with a correction, one of NPR’s media lawyers, Ashley Messenger or Greg Lewis, will be consulted. NOTIFY ‘NPR ONE’ – If a mistake has made it on to the air, Sara Sarasohn needs to know so that she can choose whether to add the piece to the NPR One stream. WRITING THE CORRECTION – The first draft of a correction that will appear online should be written by the reporter or editor who worked on the piece, or the show editor, producer or host who worked on an intro or 2-way. Those draft corrections should go to Mark Memmott, Susan Vavrick, Corrections@npr.org, the DMEs and, if the error appeared on a show, the EPs or other show supervisors. Suggestion: Read through the corrections we’ve previously posted to get a sense of our style and approach. Note: We do not say online that we “regret the error” or single out which NPR staffer introduced the mistake.