ID: 117053
LAST ACTIVITY:

9 days ago

Subject: T-MOBILE'S WILLFULLY NEGLIGENT ERRONEOUS BILLING ERROR THAT IS INJURING MY
CREDIT RATING AND ONGOING FOR OVER 5 YRS
Joel Atyas February 05, 2015 15:17
Over five years ago in October of 2009, I was briefly a T-mobile customer. After
trying the service in my area for a couple of months, I switched to Verizon. I
brought my own device and current phone number with me to T-mobile. During the
first of my two months of T-mobile service, I was erroneously charged for both my
own line as well as for phone line that didn't belong to me. This brought my total
bill to more than double what it should have been. I initially paid the full
balance before I caught the error. In addition to the billing error just mentioned,
T-mobile seemingly lost one of the payments I made via a credit card. Despite the
payment being listed on the credit card statement as being successfully processed,
T-mobile would never acknowledge the payment. I spent the next six months on the
phone petitioning T-mobile to fix their billing errors. Finally in July of 2010, I
was told by T-mobile that their billing errors had been resolved. I have all the
notes I made, call reference numbers, faxes I sent to T-mobile, and incorrect
billing statements from that time.
Jumping to the present, I decided to try T-mobile service in my area. I didn't want
to port my current number, so I requested a line (with a new phone number) with
which to try the service. I made a call to T-mobile customer support using my
primary current mobile number (not the new number that I had just received from tmobile in order to test coverage). This is the same number which was briefly
associated with T-mobile over five years ago, and which had been listed as the
primary phone number on the t-mobile account at that time. The first thing I heard
after the call connected was an automated voice telling me that my account had been
sent to collections. Not the new account, but the supposedly zero-balanced and
closed account from over 5 yrs ago.
Apparently, T-mobile had never actually fixed the billing errors and had instead
sent the account to collections. This is despite being told back in July of 2010
that all had been resolved, and that there were no unpaid balances pending.
Following that last call in 2010, I never received any communication from either tmobile or a debt collection agency alerting me to a supposedly outstanding balance.
The final irony is that since I have raised the issue with T-mobile and the debt
collection agency (apparently the third), I have started to receive automated
collection calls. Also, the device I received to try the service is defective.
I have been on the phone with T-mobile repeatedly, and despite assurances that they
would follow up with me, they have not. Once again, I am taking meticulous notes.
Please help!!