T-Moblle order a: 16/25/2939 (2 Calls): --15t Call: supervisor to call me back (never did) --2nd call (summer paying for 2 months in advance $147 10 until (12/29/09) wee Even More Plus plan order number - missing payment of $7344 will be credited to cc - this plan allows for user processing of conditional forwarding took my imei a for data 10/26/2099: call (Lemuel M. ID--104B297) billing system not billing me correctly filing help desk ticket for technician . T-Mobile will look at this again in a week 11/12/2339: ..ist call (Irene c. 10.431331) - - Fax CC statement to 3: 377-690-4115 Or Cash Applications Team Write my contact on ax 1 will be contacted within 6 business days Irene says: 1 will be fully refunded all money paid minus the time 1 used the service and the activation fee 1 asked this questlon 3 times just to be sure CAT apparently previously called my prepaid Tmobile for some reasonam 11/25/2939: --1St call (Clint ID--79413542) - repeated the whole billing problem again No one has apparently tried to contact me in the last 13 days Clint says he will orchestrate a fix for the whole billing mess $209 refund guaranteed 60 days after termination on Jan 6. 2919 says "its on the memos" Clint says he will ask CAT to Contact me on mobile (828-215-6726) 1/22/2019: --1St call (Kristin Mr ID--442487) - checked with her senior representative(Demieka) - "still working on it" 1/22/2019 at 12:36pm: (us BANK) "lst call (Kristie) I will receive a provisional credit for both charges in next 2 business days dispute" department will contact merchant (T-mohlle) which has a certain amount of time to respond someone will eventually contact me with more information questions. 3/01/2015): for 1 hour .--1st call (Jene J, Ionsoian) . T-Mobile apologizes for incorrect charges, says but T-moblle a Case still pending, still under investigationr I never wrote a check but yet I am being charged insufficient for insufficient funds (67.78 from checking account at 1/29) won't give me oontact information for legal department . I am being charged equipment fee for equipment 1 don't have incorrect phone number on the bill 3/31/2010 at 10:35 AM -- 1st call (Cristina ID--1250494) ---- Requested credit for $165.73 on 3/15 ---- I explained the situation (history) in brief ---- I was put on hold while she looked at something in notes.... ---- Credit Applications Dept. is still investigating account charges/bills/payments ------- Requested to speak with CAD, but was told that I cannot contact them ---- She will credit credit card account for $165.73 within 3 billing days ------- Confirmation # 195901673 4/16/2010 at 3:55 PM (US BANK) -- 1st call (Lisa ID--78441) ---- bank will dispute (and provisionally refund) the fraudulent payment to 3/14/2010 for $165.73 ref# 7527 T-Mobile ---- I'll see the credit in a couple of business days 7/07/2010 at 4:21 PM -- 1st call (Gershwin A. ID--8107644) ---- He will cancel EZ Pay permanently, so more automatic deductions from my CC. ---- He is refunding $185.73 into credit card account (1-3 days) confirmation # 199224599 ---- He says there is now a zero balance and account is closed, and I'm all set. 1/30/2015 at 11:45 AM — Apparently not resolved; automated system saying that account for #828-215-6726 is in collections with enhanced recovery (1800 5651368) —— original rep transfered me to call queue w/o any warning or explanation, the next person told me that I need to resolve this with the collections agency —— the next person I spoke with says the same thing: t-mobile can’t do anything about this -> I need to talk to the collections agency. So I”m now on hold again waiting for a supervisor: —— Larry (ID—0544285) —— Spoke w/ at Enhanced Recovery (Steven Holmes ext. 898): ——— 3rd collection agency ——— they work for t-moible ——— they will dispute — its being sent back to t-mobile ——— Everything depends on T-mobile 1/30/2015 at 12:45pm Called T-mobile to report Nexus 6 issue: spoke with Macy (ID-1240671) who is notating the account Received Call on 1/31/2015 at ~2:30pm from Mike @ T-Mobile (the call back) - I was out and unable to speak for long. Mike strongly promised me that he would call me back the following Monday at 9AM (the only time at which I was sure to be available)