PennsrlvaniaDepertnentofEnvironmontalProtction
Conlldential lnvestigation Report

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Complaint lnformalion

EP DOGO NCDO Dst Of
Complnl ld:
2817/4

Municlpality:
Enler6d By:

Related Complnt

Source:

Delmar To nship
RUTH E PRIESIER
Phone Call

Dat6Received:

0712112011

County:

ldi

None

lloga

Confdential(Y/N):

Y

(Y/N): N
Date Acknowladgedi ER Related

Afrer Hours lnd (Y/N): Y

al nejghbo/s tand that Terra Tokaz in\€stigaged

Sito

Location: q-lEF

Rer.'oniblo Partv lnformaiion

NAmoi
IJNKNOWN
Home Phone:
717-278-9056
company Name: SHELL oll
101 WESTHUNTING PARK
Address:
AVENUE
PHILADELPHIA, PA 19140
Munlcipality:

Work

Phone: -

Mobite phon€: _
PeTmiS:
County:

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Abbrv. Descdption: Cislem is milky and bpring source s muddy
Long D€scrlptlon: water fom his cistem is milky. His spdng source is muddy. Appalachia is
ddlling a pipeline from one side of mountain to the other. Wo.k is-r
from his house and cistem. Complainant stated Shell had bentonite release

Priority:
Program i

Complalnt

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Resgonse lnfoamation

2

Oil & Gas

Typ€:

Date Rosp Arsl9n6d
Dat6 Re8ponso Due:
Dat€ Flrst Response:
Dat€ Rerolvod:
Dato Refonod:
Returrad To:
Comm€nts:

lnspector:

Water Suppty
07/2212011

08/05/2011
07/2512011

0911512011

IERRA

L TOKARZ

Supowisor:

JEREMY R DANTEL

Ext: _

 Penns lvania Doparlment of Environmehtal Frotoc'llon
Confi denliel lnv6dgation Report

cTs001'11

Page 2 of 3

lnvastl gatlon lnformalion
Date lnvsdn Ai6lgnod:

lnspector:

0712212011
]ERRA L TOKARZ

eFACTS ln96c1ion ld:

07/2t2011

Violalion(Y,N):
lnvestigationldi

Yes

Type: Sitevisit

280226

On 7/21111 the Department rccei\€d a call f'om the comdainanl stating lhat
his spring water had tumed milky in appearance. The call was ecei\€d afrer
houls and handled by Em€r!€ncy Response. The complainant also
contacted Shell to notifiy lhem of his impaired water supply. At the time,
Shell w"s boring und€meath Heise Run as paft ot the Wellsborc Pink
Pip€line PKiect (ESX1G1174137). On 7/19/11 the Department recei\€d an
email fiom Shell had they had b€€n made aware ofa loss ofcirculalion 6\€nt
on the Wellsboro Pink Pipeline. Tlis email notifcation was nol rece\ied by
Departmenl steff untjl 7/25111.

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lnvedigation De3cription:

tlate lnvestigaledi

On 22211, Shetl stafi responded to the complainani's residence Pipeline
bodng ope€tions werc ceased that moming around 1000 hrs. The same day
Sanitarian Supenisor, Joe Sulikoski, sampled the water supply. l-le collecled
(2) 1000m1 botll€s fi'om the kitchen lap. Oil and Gas Prcgram staffwe@ not
a\ailable due to an out of the area training. Shell pm\,ided the complainant's
with altemeti\e accomodations o\€r th€ g/eekend ur il a potable water supply

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On 7/2y11 I contacted the comdainanl. He stated that he irsi noticed that
his water was tutid Thu€day moming (7/21). Next I called Shell Bet\€en
'lhu6day O/21) ed Ftlday (7122), Shell had been contacted by two
landovliers (one was the complainant) regarding water supply impacls The
anO did not contact lhe
second landolmer also li\es on G
Depadment to inlestigate.

The sarno day, I conducted a site isit to collect wdter samples lJpon
afiivng at the residence, Bradlbrd Sanitation, Moody and Sh€ll peGonnel
were there. Bradicd Sanitation was in lhe process of hooking up an
altemati\e vvater supply to the home. Moody had collected a water sample
from the spdng tank info$, and was taking lield tubidity tests. I sampled the
water supply in two locations (basemenl ulility sink before sediment flter and
spring tank iniow) hr SAC 946, turbidity and methane/eihane The ulility
sink was pu€ed lor I minutes. The water was initially brolvn and then
cleared up dudng plJrging. The spring iank is located in a u/ooded area
upgradient of the residence. Bentonite v/as obse^ed in the le\el area where
the spdng surtaces prior to being captured by a line which con\€ys the water
to the spdng tank. I sampl€d the inffow line where it llo/vs into the spdng
tank. Moody staffwere a\eilable,4hile sampling and estimated spnng no / to
be around 1.5 gpm. The feld turbidity test completed by Moody was 22 NTU
Following sampling, Matt Nuss, Water Quality Specialist, and I walked o\er
the complainant's residence.
to the Wellsbolo Pink PL pdect llD
Boring operations lvere ceased. No e\idence of t€ntonite was obsened on
the westem po.tion of the pipeline prqect abo\e Heise Run Estimated
distance from the bo.ing operation terminus and ihe complainant's spring is
appmximately

t,

per Moody's GPs unit.

The same day I transfened the semples collected by Joe Sulikoski into the
SAC 946 analysis
apppopriate bottleware and submitted the samples
By the end of the day, Brdclford Sanitation had compleled hook up of lhe
aliemati\e waier slpply to lhe codplainant's residence-

i

 P.nnrylvanla Dapa.tnent ot Environmantal Prctacdon
Conf dantlal lnvealigadon Repori

On 7/2d11 Shell protided MSDS she€ts
to stop the lo6s of circulation.

brlhe additi\€s

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Pago 3 of3

used during boring

Oo 7i27l11 lcontacted the seco.d landorner to inquie wfiether he M,!(lld
llke the D€paftm€r to in€stigal€. The landovrier declined, saying that he
wtss satisfed with Shdl's response. By that pdnt, Shdl had cleaned out
both the la€e and srr all spdrE box€s at lhe second lando /r€/s rcsideice.

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Shell had also sampled the {6t0. supdy, p.o'id€d bottled ,.,/ater and
contln!€d lo conduct field tlrtidity testing.

t.,9as contacted by €nother lando\Nier who has uater dghts to
th€ spdng omed by the second landowner mentioned abo\€. ll€ 6tat€d that
h^/o hornes and '13 trailers utilize the spdng. Neither of the tv,! landowneB
(b€sid€s the cornplainant) @qu€sted that the Departmenl in\€stigate, I
plo\ided the narne and addrcss of th€ sp.ing owner (second landowneo to
o(lr Water Supdy pogram.
The sahe day I co.rducted an insp€ctio.r of the Wellsboro Pink PL on the
east side of Hsse Flun whe€ the boring operation had been. No one was
a\ailabie dudng my inspection (#). FollowirE the inspection, I ficked up prs
ddll data pro\ided by th€ corndainant..

On 712U11 I

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The complainanl's wat6r supply ryas samded m 92910 and t31/1'1. gas€d
upon the sample rcsults, th6 cornplainaht's w€ter supdy met ddnking wEter
stendards both limes-

9/1t2011.
A new \rell $€s drill€d and treatment was po\ided for the water supply. No
d€terminatjon letter v/as sent, since this $/iater supply wEr afected by
ftpeline actitties. The comdsinant w€s gilen copies of lhe sample lesults.

This complaint is clo€€d.

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End ot Report

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