Deloitte Services spokesman Jonathan Gandal defended the company's work on the
Massachusetts court system:
"There seems to be some misunderstanding regarding Deloitte’s role in the
Massachusetts court IT project.
Deloitte worked with the Administrative Office of the Trial Court from 1998-2002. During
this time, the Court issued dozens of work orders to Deloitte; all of them were completed
successfully. The BasCOT system we developed with the Court significantly improved
the operations of several Trial Court divisions. In 2001, the Court and Deloitte could not
reach agreement on the terms of a fixed-price contract to custom build a statewide court
case management system known as MassCourts. However, our commitment to the
Court continued after our negotiations ended and we developed the detailed business
requirements and scope documentation needed for another vendor to implement the
system. In February 2002, our contract with the Court ended and we parted amicably."
Deloitte also defended its work on work on the unemployment and tax systems for the
Commonwealth:
On the unemployment system:
“According to Secretary Kaprielian, UI Online is working well. The average amount of
time it takes to process a claimant’s first check is now 14 days, down three weeks from
37 days prior to the launch — three weeks that can mean all the difference to someone
in need. UI Online enabled [the Commonwealth] to quickly and efficiently combat fraud.
Since [the Commonwealth] launched specialized software last fall, the system has
prevented more than $50 million from being paid out in fraudulent benefits. That’s
employer money safeguarded and money they can invest in their businesses.”
On the tax system:
“According to the Commonwealth, with respect to our work with the DOR, in August
2013, the DOR and Deloitte agreed to mutually end the program. This occurred as a
result of DOR’s determination that the SAP Tax and Revenue Management (SAP TRM)
solution would not be able to be successfully implemented by any firm in a manner that
would meet DOR’s business and operational needs.”