ADA Complaint Form Reference Number 15-4gme1-5ngz
March 28, 2015

Leap Transit, Inc. (http://leaptransit.com/) began operations in San Francisco on
March 16, 2015. They are a private company providing publicly accessible transit
services that are not wheelchair accessible
(https://app.leaptransit.com/faq#handicapped).

It appears that the vehicles used by Leap are not new, but in the process of
renovating them to their specifications, Leap removed features that made the buses
previously wheelchair accessible, such as the front door ramp, and wheelchair
securement areas within the vehicle. A photo of one of Leap's vehicles can be seen
in this article (http://money.cnn.com/2015/03/23/technology/luxury-bus-startupleap/), and their buses appear to be of the same model as this Los Angeles bus that
is wheelchair accessible.
(https://c2.staticflickr.com/8/7182/6894934400_227d0aa757_b.jpg)

Despite the fact that Leap is providing a brand new publicly accessible service, and
that it acquired wheelchair accessible buses, Leap has chosen not to provide
wheelchair accessible transit service by appearing to remove accessible features
from its vehicles, and not using vehicles that are wheelchair accessible.

On a side note, Leap Transit claims that it "does not provide transportation services"
and that it is "not a transportation carrier" (https://app.leaptransit.com/webterms).
In practice, however, it appears to its customers that it is a transportation service
provider.