Case Analysis Summary Cases by Category Program CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT CONNECTICUT Category Accommodation Add-Delete Roster Add-Delete School Add-Delete Student Add-Delete User Answer Doc-Query Calculator Query Content-Item Delete Content-Item Move Content-Item Query Downloading and Printing General Score Related Headset Playback Newsletter-Email Communication NONE Order Status-Additional Order Status-Ancillary Order Status-Missing Order Status-On Time Password Failure Password Request Password Reset Request Perceived Data Problems Policy-Homeschool Student Policy-Procedure Policy-Student Eligibility Policy-Training Registration Practice Test Query Printing Interruption Record Change Reference Sheet Registration-Query Registration-Request Restarts/Invalidations Results Return- Materials Procedures Rosters Score Report -Missing Score Report-Incomplete Score Report-Incorrect Score Report-Query Score Report-Returned Score Report-Verification Security Checklist Session-Access Failure Session-Interruption Session-Query Session-SSID Session-Time Out Suggestion-Enhancement System Access System-Bandwidth System-Installation System-Navigation System-Network System-Requirements System-Restricted Access System-Security Certificate Tab-Accommodations Tab-Additional Order Tab-Forms and Manuals Tab-Participation Tab-Upload Roster Tab-View Edit Student Test Tickets Text to Speech-TTS Translator Query Program Totals All Cases 228 20 8 156 109 4 2 1 4 98 16 13 6 2 10 2 1 2 1 56 100 892 134 2 264 6 5 8 2 9 1 21 6 82 25 1 42 10 6 3 51 2 7 2 138 213 482 2 17 5 109 3 36 95 8 16 2 2 2 1 2 4 1 4 11 63 7 3643 Pcnt of Total 6 1 0 4 3 0 0 0 0 3 0 0 0 0 0 0 0 0 0 2 3 24 4 0 7 0 0 0 0 0 0 1 0 2 1 0 1 0 0 0 1 0 0 0 4 6 13 0 0 0 3 0 1 3 0 0 0 0 0 0 0 0 0 0 0 2 0 Resolved 223 20 8 154 109 4 2 1 4 94 16 13 6 2 9 2 1 2 1 56 100 891 129 2 260 6 5 8 2 9 1 20 6 82 25 1 42 9 6 3 51 2 7 2 135 200 473 2 16 4 108 3 36 94 8 14 2 2 2 1 2 3 1 4 11 61 7 3585 Report Criteria (Ran on 5/20/2015 3:10:52 PM) Date Range: 01/01/2015 - 05/20/2015 Program: CONNECTICUT Project(s): ,CT NEAC,CT NEAC IAB Interim,CT NEAC ICA Interim Status Code(s): ,DOC,ESCHD,LM,Researching,REF:ASCM,REF:PT,REF:RPT,REF:TDS,REF:TIDE,Resolved Include All Open Cases: True Project Support Schedules Program Name CONNECTICUT Project Name CT NEAC CT NEAC IAB Interim CT NEAC ICA Interim Start Date End Date 01/07/15 03/17/15 01/07/15 03/17/15 01/07/15 03/17/15 03/16/15 06/12/15 03/16/15 06/12/15 03/16/15 06/12/15 Sunday Start End Hrs Monday Start End Tuesday Hrs Start 7:00 AM 4:00 PM 9.00 7:00 AM 7:00 AM 7:00 PM 12.00 7:00 AM 7:00 AM 4:00 PM 9.00 7:00 AM 7:00 AM 7:00 PM 12.00 7:00 AM 7:00 AM 4:00 PM 9.00 7:00 AM 7:00 AM 7:00 PM 12.00 7:00 AM Tuesday End Hrs Wednesday Start End Hrs Thursday Start End Friday End Hrs Start 4:00 PM 9.00 7:00 AM 4:00 PM 9.00 7:00 AM 4:00 PM 9.00 7:00 AM 4:00 PM Hrs 9.00 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 4:00 PM 9.00 7:00 AM 4:00 PM 9.00 7:00 AM 4:00 PM 9.00 7:00 AM 4:00 PM 9.00 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 4:00 PM 9.00 7:00 AM 4:00 PM 9.00 7:00 AM 4:00 PM 9.00 7:00 AM 4:00 PM 9.00 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 7:00 AM 7:00 PM 12.00 Saturday Start End Hrs