Key Driver Question Unit: WBG Strongly Agree MY ROLE — 71% Engagement Index Agree Response Scale Neither At least 5 percentage points GREATER than comparator Diversity and Inclusion Index Disagree At least 5 percentage points LESS than comparator Strongly Disagree % Positive Variance from 2013 n size 1. My job makes good use of my skills 75% +5 12329 2. I have a clear understanding of my unit's overall goals 78% - 12313 3. I have a clear understanding of the World Bank Group's overall goals 77% - 12312 4. Colleagues within my unit cooperate to get the work done 78% 0 12323 5. Colleagues collaborate effectively across different units 48% -7 12301 6. I am motivated to contribute more than what is expected of me in my work 72% +1 12329 % Positive Variance from 2013 EMPOWERMENT AND PERSONAL ACCOUNTABILITY — 72% Response Scale n size 7. I have clear, measurable work objectives 72% -6 12267 8. I have access to relevant knowledge to do my job effectively 74% - 12279 9. My unit has the resources necessary to do quality work 54% -2 12262 10. I understand how my work contributes to the goals of WBG 82% +5 12264 11. I am held accountable for my actions at work 89% - 12261 12. I feel encouraged to find better ways of doing things 63% -2 12260 Page 0 3. Aggregate and Direct Report Official Use Only Unit: WBG Key Driver Question Strongly Agree Engagement Index Agree Neither At least 5 percentage points GREATER than comparator Diversity and Inclusion Index Disagree At least 5 percentage points LESS than comparator Strongly Disagree % Positive Variance from 2013 78% +1 12012 69% +1 12014 81% +1 11993 68% 0 11975 17. My manager encourages me to take informed risks 62% +1 11904 18. My manager deals fairly with everyone 68% - 11953 19. My manager provides effective career guidance 53% - 11953 73% - 11992 % Positive Variance from 2013 n size 49% - 11749 51% - 11703 43% - 11679 43% - 11525 MY MANAGER Response Scale 13. My manager demonstrates the technical skills to effectively lead the unit 14. My manager demonstrates the people management skills to effectively lead the unit 15. My manager acts with honesty and integrity 16. 20. My manager provides me with timely feedback to enhance my performance My manager keeps me informed about changes affecting the unit and our work MY VICE PRESIDENT — 47% 21. I have a clear understanding of my Vice President's strategic objectives 22. I understand how my work contributes to my Vice President's strategic objectives 23. Communication from my Vice President is effective 24. My Vice President is taking concrete action to improve diversity and inclusion Page 0 4. Aggregate and Direct Report Response Scale size nnsize Official Use Only Unit: WBG Key Driver Question Strongly Agree LEADERSHIP * — 33% Engagement Index Agree Response Scale Neither At least 5 percentage points GREATER than comparator Diversity and Inclusion Index Disagree At least 5 percentage points LESS than comparator Strongly Disagree % Positive Variance from 2013 n size 25. I have a clear understanding of the direction in which the WBG Senior/IFC's Management Team is leading the WBG/IFC 33% -9 11820 26. WBG Senior/IFC's Management Team clearly communicates the WBG/IFC’s strategic priorities 38% -13 11786 27. WBG Senior/IFC's Management Team creates a culture of openness and trust 26% -9 11727 28% -4 11550 40% - 11544 31% -9 11687 28. WBG Senior/IFC's Management Team acts as a unified leadership team 29. WBG Senior/IFC's Management Team is taking action to improve diversity and inclusion 30. WBG Senior/IFC's Management Team empowers staff to do their best * "WBG Senior Management Team" comprises the President, EVP (IFC), CFO (WBG), COO (WB), Sr. Vice Presidents (WB LEG & OP), Chief Economist (WBG), Vice Presidents (WBG HRD, ECR, LLI), Corporate Secretary LEARNING AND DEVELOPMENT — 38% Response Scale % Positive Variance from 2013 n size 31. I have sufficient time built into my work program for learning 36% - 11991 32. Learning resources at the WBG are aligned with business needs 43% - 11921 33. There are incentives for sharing knowledge within WBG 35% - 11899 34. I have the opportunity for personal development and growth in the World Bank Group 45% -19 11973 35. I understand what I need to do to develop my career at the World Bank Group 44% - 11973 36. The World Bank Group provides sufficient opportunities for career advancement 27% - 11956 Page 0 5. Aggregate and Direct Report Official Use Only Unit: WBG Key Driver Question Strongly Agree PERFORMANCE/REWARDS — 42% Engagement Index Agree Response Scale Neither At least 5 percentage points GREATER than comparator Diversity and Inclusion Index Disagree At least 5 percentage points LESS than comparator Strongly Disagree % Positive Variance from 2013 n size 37. My performance is evaluated fairly 61% - 11940 38. I am rewarded according to my job performance 43% - 11884 36% -4 11660 28% - 11519 39. Changes (e.g. promotions, reassignments) in my unit are made on an objective job-related basis 40. Poor performance is dealt with effectively in my unit PAY AND BENEFITS — 51% Response Scale % Positive Variance from 2013 n size 41. The WBG offers competitive benefit packages 51% - 11922 42. The WBG offers competitive pay 50% - 11955 WORK LIFE BALANCE — 60% Response Scale % Positive Variance from 2013 n size 43. The World Bank Group promotes a balance between work and personal life 45% - 12013 44. I can take advantage of flexible work arrangements (flex time, alternative work schedule, telecommuting) when I need them 60% -6 11916 51% -6 12005 82% -3 11975 45. Work pressures in my job are at acceptable levels 46. I am comfortable with the actions taken to ensure my personal safety at work Page 0 6. Aggregate and Direct Report Official Use Only Unit: WBG Key Driver Question Strongly Agree DIVERSITY/INCLUSION — 67% Engagement Index Agree Response Scale 47. I am treated with respect and dignity at WBG 48. Colleagues are treated fairly regardless of gender, age, race/ethnicity, national origin, native language, religion, disability or sexual orientation 49. Diverse perspectives are valued in my unit 50. Managers are held accountable when their actions or behaviors are contrary to the institution’s values of diversity and inclusion INSTITUTIONAL PRACTICES — 37% Response Scale Neither At least 5 percentage points GREATER than comparator Diversity and Inclusion Index Disagree At least 5 percentage points LESS than comparator Strongly Disagree % Positive Variance from 2013 n size 80% - 11964 73% +4 11906 71% -2 11828 43% -2 11336 % Positive Variance from 2013 n size 22% -3 11479 Internal processes and procedures enable me to deliver high-quality services to our clients 31% -11 11620 53. Colleagues in country offices and Washington collaborate effectively 51% +1 11532 27% +5 11312 41% -5 11375 52% - 11371 51. The WBG makes institutional decisions in a timely manner 52. 54. Colleagues across the World Bank Group (IBRD/ IDA, IFC, MIGA, GEF, ICSID) work together effectively 55. I can report unethical behavior without fear of reprisal 56. If I have a workplace issue, I would use the services provided for conflict resolution Page 0 7. Aggregate and Direct Report Official Use Only Unit: WBG Key Driver Question Strongly Agree OVERALL PERCEPTIONS — 69% Engagement Index Agree Response Scale Neither At least 5 percentage points GREATER than comparator Diversity and Inclusion Index Disagree At least 5 percentage points LESS than comparator Strongly Disagree % Positive Variance from 2013 n size 57. I am proud to work at WBG 85% -5 11941 58. The WBG is the best place to work in development 61% -6 11806 59. I feel a strong sense of belonging to WBG 68% - 11871 60. The WBG inspires me to do my best work 64% -8 11845 TAKING ACTION — 31% 61. I am aware of action taken since the last survey 62. I have confidence that the WBG will take action on this Engagement Survey Page 0 8. Aggregate and Direct Report Response Scale % Positive Variance from 2013 27% - 11455 34% -11 11731 n size Official Use Only