A WORLD OF POSSIBILITIES EXECUTIVE SUMMARY Proposal to the Maine State Lottery LOTTERY GAMING SYSTEM AND INSTANT TICKET PRINTING ● RFP #201207350 ● NOVEMBER 5, 2012 CONFIDENTIAL PRINTED PRODU SCIENTIFIC PRINTED PRODUCTS 0 LOTTERY SYSTEMS GAMING CONFIDENTIAL CONFIDENTIAL PRINTED PRODU SCIENTIFIC PRINTED PRODUCTS 0 LOTTERY SYSTEMS GAMING CONFIDENTIAL CONFIDENTIAL PRINTED PRODU SCIENTIFIC PRINTED PRODUCTS 0 LOTTERY SYSTEMS GAMING CONFIDENTIAL CONFIDENTIAL PRINTED PRODU SCIENTIFIC PRINTED PRODUCTS 0 LOTTERY SYSTEMS GAMING CONFIDENTIAL CONFIDENTIAL PRINTED PRODU SCIENTIFIC PRINTED PRODUCTS 0 LOTTERY SYSTEMS GAMING CONFIDENTIAL CONFIDENTIAL PRINTED PRODU SCIENTIFIC PRINTED PRODUCTS 0 LOTTERY SYSTEMS GAMING CONFIDENTIAL I A GVWEZCQ SCIENTIFIC GAMES 3 EUCLID A WORLD OF POSSIBILITIES PRINTED PRODUCTS • SYSTEMS • GAMING Submitted to: Maine State Lottery Division of Purchases Burton M. Cross Building 111 Sewall Street 4th Floor 9 State House Station Augusta, Maine • 04333-0009 Submitted by: Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA • 30004 Contact Person: William Huntley President, Lottery Systems Tel: 770.664.3700 • Fax: 678.624.4115 Lottery Gaming System and Instant Ticket Printing • RFP # 201207350 • November 5, 2012 Volume I – Technical (Non-Price) Proposal Book 1 of 3 © 2012 by Scientific Games International, Inc. The information contained in this document is copyrighted by Scientific Games International, Inc. Portions of this document which are identified as “confidential” or “proprietary” may not be reproduced in any manner without the prior written consent of Scientific Games International, Inc. For more information, please contact: Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA 30004 USA Phil Bauer Vice President, Corporate Counsel and Assistant Secretary Phone: 770-664-3700 Fax: 678-297-5118 CONFIDENTIAL STATEMENT 1 The specific statutory authority relied upon by Scientific Games for exempting the material in our Proposal clearly marked as “Confidential” from disclosure under Maine’s FOAA’s definition of “public record” is as follows: “CONFIDENTIAL TRADE SECRET EXEMPT FROM DISCLOSURE PURSUANT TO MAINE REVISED STATUTES TITLE 1, SECTION 402(3)(B)”. RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY CONFIDENTIAL STATEMENT 2 This page intentionally left blank. RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 1 Title Page Copyright Page Table of Contents List of Figures Glossary SECTION 1.8: PROPOSAL FORMAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8-1 1.8.1 VOLUME I – TECHNICAL (NON-PRICE) PROPOSAL. . . . . . . . . . . . . . . . . . . . . . . . 1.8-1 SECTION 1.8.1.B: FORMAL PRESENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.B-1 SECTION 1.8.1.C: PROPOSAL BOND AND LITIGATION BOND. . . . . . . . . . . . . . . 1.8.1.C-1 1.8.1.C PROPOSAL BOND AND LITIGATION BOND . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.C-1 SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.D-1 1.8.1.D DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION . . . . . . . . . . . 1.8.1.D-1 SECTION 1.8.1.E: ACKNOWLEDGEMENT OF ALL RFP ADDENDA. . . . . . . . . . . . .1.8.1.E-1 1.8.1.E ACKNOWLEDGMENT OF ALL RFP ADDENDA . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.E-1 SECTION 1.8.1.F: RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.F-1 1.8.1.F RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 . . . . . . . . . . . . 1.8.1.F-1 SECTION 1.8.1.G: VENDOR-SELECTED TECHNICAL DOCUMENTATION AS APPENDICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.G-1 1.8.1.G VENDOR-SELECTED TECHNICAL DOCUMENTATION AS APPENDICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.G-1 SECTION 1.8.1.H: RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.H-1 1.8.1.H RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.H-1 SECTION 3.0: INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-1 3.0.1 3.0.2 3.0.3 3.0.4 3.0.5 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FLEXIBILITY OF THE SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CERTIFIED EQUIPMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NEW AND UNUSED EQUIPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OSHA STANDARDS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RFP NO. 201207350 3.0-20 3.0-30 3.0-35 3.0-36 3.0-36 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 2 SECTION 3.1: CENTRAL CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-1 3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 3.1.6 GAMING CONFIGURATION AT THE PRIMARY SITE . . . . . . . . . . . . . . . . . . . . . . . 3.1-7 REMOTE BACKUP SITE CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-37 TESTING AND DEVELOPMENT CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . 3.1-44 INTERNAL CONTROL SYSTEM (ICS) CONFIGURATION . . . . . . . . . . . . . . . . . . . 3.1-51 GAMING QUANTITATIVE PERFORMANCE CRITERIA . . . . . . . . . . . . . . . . . . . . 3.1-51 OPERATING HOURS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-62 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-1 3.2.1 3.2.2 3.2.3 3.2.4 RETAILER TERMINAL HARDWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-2 PRIVILEGED VALIDATION RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . 3.2-125 MULTIPLE TERMINALS PER RETAILER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-126 ALTERNATIVE SALES AND ACCESS DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-126 SECTION 3.3: COMMUNICATIONS NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-1 3.3.1 3.3.2 3.3.3 3.3.4 NETWORK DESIGN AND IMPLEMENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK DESIGN FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK ADMINISTRATION SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK MONITORING AND FAULT RESOLUTION . . . . . . . . . . . . . . . . . . . . 3.3-11 3.3-42 3.3-67 3.3-76 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT . . . . . . . . . . . . . . 3.4-1 3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 3.4.6 3.4.7 3.4.8 3.4.9 3.4.10 3.4.11 3.4.12 3.4.13 3.4.14 3.4.15 3.4.16 3.4.17 3.4.18 GAMING SOFTWARE SECURITY AND CONTROL FEATURES AND FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-31 DRAW GAMES DRAWING CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-72 GAMES MANAGEMENT APPLICATION FEATURES AND CAPABILITIES . . . 3.4-82 SUPPORT OF INSTANT TICKET TRANSACTIONS AT RETAILERS . . . . . . . . . . 3.4-98 INSTANT TICKET ACCOUNTING AND MANAGEMENT . . . . . . . . . . . . . . . . . 3.4-108 INSTANT TICKET ORDER FULFILLMENT – TELEMARKETING SYSTEM . . . 3.4-114 INSTANT TICKET ORDER DISTRIBUTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-135 RETAILER ACCOUNTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-151 INTERNAL CONTROL SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-160 DATABASE ACCESS AND DATA EXCHANGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-163 MANAGEMENT AND ADMINISTRATIVE REPORTS . . . . . . . . . . . . . . . . . . . . . . 3.4-167 SPECIAL SECURITY INFORMATION REPORTING . . . . . . . . . . . . . . . . . . . . . . . . 3.4-172 INTERNET-BASED SUBSCRIPTION SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-177 SECOND CHANCE DRAWING APPLICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-191 ADVERTISING CONTENT MANAGEMENT SYSTEM . . . . . . . . . . . . . . . . . . . . . 3.4-203 PRIZE PAYMENT CHECK WRITER SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-215 LOTTERY SALES REPRESENTATIVE AUTOMATION . . . . . . . . . . . . . . . . . . . . . 3.4-222 PLAYER REWARDS SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-237 RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 3 SECTION 3.5: GAMES AND MARKETING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-1 3.5.1 3.5.2 3.5.3 3.5.4 3.5.5 3.5.6 3.5.7 3.5.8 3.5.9 CORPORATE MARKETING SUPPORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-4 PLAYER ANALYSIS AND RETAILER PLACEMENT ASSISTANCE . . . . . . . . . . . 3.5-219 SALES REPORTING DATA ANALYSIS SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-219 DRAW GAMES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-234 DRAW GAME PROMOTIONAL FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-248 INSTANT GAME SUPPORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-265 EXTERNAL COUPONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-268 SYSTEM GENERATED COUPONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-270 ADDITIONAL NON-TRADITIONAL GAMING AND NON-GAMING CAPABILITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-273 3.5.9.1 QUICKER PIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-273 3.5.9.2 SCIENTIFIC GAMES’ FIELD SERVICE VEHICLE WRAPS . . . . . . . . . . . . . . . . . . . 3.5-275 3.5.9.3 LOTTERY INMOTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-276 3.5.9.4 NON-GAMING CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-284 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-1 3.6.1 3.6.2 3.6.3 3.6.4 3.6.5 3.6.6 3.6.7 PRIMARY SITE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REMOTE BACK-UP SITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LOCAL GENERAL OFFICE, WAREHOUSE, AND SERVICE CENTER . . . . . . . . . TRAINING FACILITIES AT LOTTERY HEADQUARTERS . . . . . . . . . . . . . . . . . . . TESTING ROOM AT LOTTERY HEADQUARTERS . . . . . . . . . . . . . . . . . . . . . . . . . BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN . . . . . . . . . . . . . . . SUCCESSFUL VENDOR CORPORATE INFRASTRUCTURE PROTECTION PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-10 3.6-28 3.6-48 3.6-49 3.6-53 3.6-54 3.6-62 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-1 3.7.1 3.7.2 3.7.3 3.7.4 3.7.5 3.7.6 3.7.7 3.7.8 3.7.9 3.7.10 3.7.11 3.7.12 3.7.13 3.7.14 RFP NO. 201207350 VENDOR PERSONNEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-10 OPERATIONS SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-74 TERMINAL PROVISIONING SERVICES: MOVES, ADDS, CHANGES, REMOVALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-82 SUPPORT OF THE LOTTERY'S PARTNERSHIP WITH RETAILERS . . . . . . . . . . 3.7-84 RETAILER TRAINING PROGRAMS, INITIAL AND ONGOING . . . . . . . . . . . . . . 3.7-91 RETAILER TERMINAL USER DOCUMENTATION . . . . . . . . . . . . . . . . . . . . . . . . 3.7-130 LOTTERY STAFF TRAINING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-141 RETAILER CONSUMABLES SUPPLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-153 RETAILER EQUIPMENT MAINTENANCE PROGRAM . . . . . . . . . . . . . . . . . . . . 3.7-157 OTHER HOST AND NETWORK EQUIPMENT MAINTENANCE . . . . . . . . . . . 3.7-197 TROUBLE TRACKING, DISPATCH, AND REPORTING SYSTEM (HOTLINE SUPPORT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-201 TECHNICAL SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-224 OPERATION SECURITY PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-239 ELECTRONIC MEDIA, COMPUTER ROOM PAPER AND SUPPLIES . . . . . . . . 3.7-243 • NOVEMER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 4 3.7.15 3.7.16 OPERATIONS ACCORDING TO ASSOCIATION RULES AND STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-243 INSTANT TICKET OPERATIONAL SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-244 SECTION 3.8: IMPLEMENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-1 3.8.1 3.8.2 3.8.3 3.8.4 3.8.5 3.8.6 3.8.7 CONVERSION STRATEGY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-9 FORMAL IMPLEMENTATION PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-28 INTERIM FACILITIES AND PROCESSES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-35 INSTALLATION AND LOTTERY ACCEPTANCE TESTING . . . . . . . . . . . . . . . . . 3.8-36 PROJECT REPORTING AND MONITORING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-43 VALIDATION AFTER CONVERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-58 HISTORICAL DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-60 SECTION 3.9: VENDOR CORPORATE CAPABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-1 3.9.1 3.9.2 3.9.3 3.9.4 3.9.5 3.9.6 3.9.7 3.9.8 3.9.9 3.9.10 CORPORATE BACKGROUND REVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-33 GAMING SYSTEMS EXPERIENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-37 CONTRACT PERFORMANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-67 PENDING WORKLOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-71 MANUFACTURING CAPABILITIES FOR TERMINALS . . . . . . . . . . . . . . . . . . . . . 3.9-74 SOFTWARE DEVELOPMENT AND SUPPORT CAPABILITIES . . . . . . . . . . . . . . . 3.9-93 SECURITY MANAGEMENT CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-109 PROJECT MANAGEMENT CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-131 RESEARCH AND DEVELOPMENT PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-154 FINANCIAL VIABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-193 SECTION 3.10: ECONOMIC IMPACT WITHIN THE STATE OF MAINE . . . . . . . . . . . 3.10-1 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-1 3.11.1 3.11.2 3.11.3 3.11.4 3.11.5 3.11.6 OBJECTIVES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-79 INSTANT TICKET GAME TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . . 3.11-80 PLANNING AND PRODUCTION OF INSTANT TICKETS . . . . . . . . . . . . . . . . . . 3.11-85 SECURITY REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-423 INVENTORY CONTROL, ORDER PACKAGING, DELIVERY, RETURNS . . . . 3.11-551 SYSTEM INTERFACES AND DATA MANAGEMENT. . . . . . . . . . . . . . . . . . . . . . 3.11-557 RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES 1 Figure 3.0-1 AEGIS Enterprise Framework – Typical Components . . . . . . . . . . . . . . . . . . . . . . . . 3.0-4 Figure 3.0-2 WAVE Terminal Key Product Features (Front View). . . . . . . . . . . . . . . . . . . . . . . . . 3.0-6 Figure 3.0-3 WAVE Terminal Product Features (Rear View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-6 Figure 3.0-4 Project Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-11 Figure 3.0-5 Scientific Games’ Ongoing Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . 3.0-13 Figure 3.0-6 FY01 through FY1 % Increase in Draw Game Sales (Scientific Games vs. Industry) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-18 Figure 3.0-7 Features and Benefits of the AEGIS-EF to the Maine State Lottery, Retailers, and Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-21 Figure 3.0-8 Global Footprint of Scientific Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-30 Figure 3.1-1 HP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-9 Figure 3.1-2 Primary Data Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-10 Figure 3.1-3 CFE Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-12 Figure 3.1-4 TXE Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-13 Figure 3.1-5 RDB Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-13 Figure 3.1-6 GMSWEB Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-14 Figure 3.1-7 AD and DC Servers Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-14 Figure 3.1-8 PAS Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-15 Figure 3.1-9 RAVENWeb Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-16 Figure 3.1-10 SNMP Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-16 Figure 3.1-11 LIWEB and LIDWH Servers Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-17 Figure 3.1-12 Primary Data Center Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-19 Figure 3.1-13 Production 1 Rack (Primary Data Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-20 Figure 3.1-14 Production Rack 2 (Primary Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-21 Figure 3.1-15 Test Rack 1 (Primary Data Center). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-22 Figure 3.1-16 Test SGI Rack (Primary Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-23 Figure 3.1-17 OpsFusion Escalation Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-32 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES 2 Figure 3.1-18 Back-Up Data Center Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-40 Figure 3.1-19 Production 3 Rack (Back-Up Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-41 Figure 3.1-20 Production 4 Rack (Back-Up Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-42 Figure 3.1-21 AEGIS-EF Exceeds RFP Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-53 Figure 3.1-22 Benchmark Results for Proposed Communication Technology . . . . . . . . . . . . . . . 3.1-57 Figure 3.1-23 Benchmark Results for Proposed Communication Technology . . . . . . . . . . . . . . . 3.1-58 Figure 3.2-1 Carolyn Vige, Owner of Vige’s Convenience Store in Naugatuck, Connecticut . . . 3.2-6 Figure 3.2-2 WAVE Six Step Process to Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-8 Figure 3.2-3 WAVE Terminal Key Product Features (Front View). . . . . . . . . . . . . . . . . . . . . . . . . 3.2-9 Figure 3.2-4 WAVE Terminal Key Product Features (Rear View). . . . . . . . . . . . . . . . . . . . . . . . . 3.2-10 Figure 3.2-5 Document Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-11 Figure 3.2-6 Operator Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-11 Figure 3.2-7 Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-12 Figure 3.2-8 Wireless Bar Code Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-12 Figure 3.2-9 WAVE Terminal Core Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-13 Figure 3.2-10 Exploded View of the WAVE’s Serviceable Components . . . . . . . . . . . . . . . . . . . . . 3.2-14 Figure 3.2-11 Extensive Assortment of Ports Available on the WAVE . . . . . . . . . . . . . . . . . . . . . . 3.2-14 Figure 3.2-12 Lottery Signage/Marketing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-15 Figure 3.2-13 Pennsylvania Information Sticker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-15 Figure 3.2-14 WAVE and Extrema Terminals Footprint Comparison . . . . . . . . . . . . . . . . . . . . . . 3.2-17 Figure 3.2-15 WAVE Terminal Rear Cover and Cable Management Capabilities . . . . . . . . . . . . 3.2-17 Figure 3.2-16 Typical WAVE Sell Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-24 Figure 3.2-17 Retailer Adjustable Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-25 Figure 3.2-18 Sell Screen with Various Graphics and Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-26 Figure 3.2-19 Deferred Message Available for Viewing or Printing. . . . . . . . . . . . . . . . . . . . . . . . . 3.2-27 Figure 3.2-20 WAVE Sell Screen with Future Game (Page 1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-29 Figure 3.2-21 WAVE Sell Screen (Page 2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-30 Figure 3.2-22 Age Verification Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-33 Figure 3.2-23 WAVE Terminal Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-34 Figure 3.2-24 Graphic Capabilities of the WAVE Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-36 Figure 3.2-25 Graphic Capabilities of the WAVE Printer (Continued) . . . . . . . . . . . . . . . . . . . . . 3.2-37 Figure 3.2-26 Graphic Capabilities of the WAVE Printer (Continued) . . . . . . . . . . . . . . . . . . . . . 3.2-38 Figure 3.2-27 Ticket Stacking Capabilities of WAVE Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-40 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.2-28 Changing Paper is Easy with WAVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-40 Figure 3.2-29 Iowa Lottery Terminal Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-57 Figure 3.2-30 Iowa Lottery Terminal User ID Pop-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-57 Figure 3.2-31 Iowa Lottery Terminal Password Pop-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-58 Figure 3.2-32 Selling a Game from a Single Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-60 Figure 3.2-33 Parameter Buttons Build Wager Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-61 Figure 3.2-34 The Send Button is Faded Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-62 Figure 3.2-35 Manual Key Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-63 Figure 3.2-36 WAVE Document Stacking Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-64 Figure 3.2-37 Playslips can be Scanned at any Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-67 Figure 3.2-38 Retailer Clearing Scanner Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-69 Figure 3.2-39 Scanning Draw Game Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-74 Figure 3.2-40 Online Cash manual Entry Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-74 Figure 3.2-41 Two Dimensional Bar Code Reader Docked on Printer . . . . . . . . . . . . . . . . . . . . . . 3.2-76 Figure 3.2-42 Handheld Bar Code Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-76 Figure 3.2-43 Retailers can Manually Enter Verification Data on WAVE . . . . . . . . . . . . . . . . . . . 3.2-77 Figure 3.2-44 Iowa Lottery Promotion Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-78 Figure 3.2-45 WAVE’s Wireless Handheld Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-79 Figure 3.2-46 The WAVE Screen can Clearly Differentiate Between Training Mode and Live Selling Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-80 Figure 3.2-47 Training Mode Tickets Clearly Marked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-81 Figure 3.2-48 Special Functions Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-82 Figure 3.2-49 HELP Screen for Special Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-82 Figure 3.2-50 Retailer Diagnostic Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-83 Figure 3.2-51 “Back Cover Open” Error Pop-Up Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-84 Figure 3.2-52 Pop-Up Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-88 Figure 3.2-53 WAVE Terminal Port Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-91 Figure 3.2-54 The WAVE Terminal Peripheral Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-92 Figure 3.2-55 The WAVE Terminal Peripheral Interfaces Details. . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-92 Figure 3.2-56 Locking Rear Cover with Intrusion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-93 Figure 3.2-57 Accent Color – Front of the WAVE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-99 Figure 3.2-58 Accent Color – Rear of the WAVE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-100 Figure 3.2-59 Setting a Lower Dollar Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-103 Figure 3.2-60 Total Wager Transaction Sell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-104 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 3 LIST OF FIGURES 4 Figure 3.2-61 WAVE Terminal’s Sell/Pay Limit Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-105 Figure 3.2-62 Current Maine Price Warning and Price Alert Popup Message. . . . . . . . . . . . . . . 3.2-105 Figure 3.2-63 WAVE Customer History with Past Transactions Window. . . . . . . . . . . . . . . . . . 3.2-106 Figure 3.2-64 Printed Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-107 Figure 3.2-65 Previous Transaction on Sale Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-108 Figure 3.2-66 Sample Printed Transaction Report with Lottery Approved Message . . . . . . . . . 3.2-111 Figure 3.2-67 Sample Report Print-Out and Training Mode Tickets with “VOID – NOT FOR SALE” Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-111 Figure 3.2-68 Backlit, Monochrome Liquid Crystal Display with the WAVE and Other Peripherals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-114 Figure 3.2-69 Self-Service Ticket Checker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-116 Figure 3.2-70 19" Widescreen (16:9) Customer Advertising Display. . . . . . . . . . . . . . . . . . . . . . . 3.2-117 Figure 3.2-71 17" (4:3) Pennsylvania Lottery Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-118 Figure 3.2-72 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-122 Figure 3.2-73 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-122 Figure 3.2-74 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-124 Figure 3.2-75 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-124 Figure 3.2-76 Sample PlayCentral with a Maine Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-128 Figure 3.2-77 Sample PlayCentral with a Maine Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-129 Figure 3.2-78 PlayCentral with a Custom Pennsylvania Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-130 Figure 3.2-79 PlayCentral Bill Acceptor (Outside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-131 Figure 3.2-80 PlayCentral Playslip Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-131 Figure 3.2-81 PlayCentral 2-D Bar Code Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-132 Figure 3.2-82 PlayCentral Magnetic Stripe Reader/Smart Card Reader . . . . . . . . . . . . . . . . . . . . 3.2-132 Figure 3.2-83 Single Bin Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-133 Figure 3.2-84 PlayCentral Bill Acceptor (Inside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-133 Figure 3.2-85 PlayCentral UPS Battery Back-Up and Storage Area . . . . . . . . . . . . . . . . . . . . . . . . 3.2-134 Figure 3.2-86 Main Menu Game Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-135 Figure 3.2-87 Examples from Lottery Plus iPhone Applications . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-137 Figure 3.2-88 Final Purchase Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-138 Figure 3.2-89 iPhone Application Identity Scan 2-D Bar Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-138 Figure 3.2-90 Identity Scan Personalized Player Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-139 Figure 3.2-91 Instant Game Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-141 Figure 3.2-92 Ticket Purchase Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-142 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.2-93 Advantages of Touchscreen vs. Traditional Ticket Windows . . . . . . . . . . . . . . . . 3.2-143 Figure 3.2-94 Draw Game Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-145 Figure 3.2-95 Final Purchase Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-146 Figure 3.2-96 Purchasing a Powerball Manual Play Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-147 Figure 3.2-97 Example of PlayCentral Help Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-148 Figure 3.2-98 Retailer Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-149 Figure 3.2-99 Load Ticket Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-150 Figure 3.2-100 Touchscreen Inside the PlayCentral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-150 Figure 3.2-101 The PlayCentral Queries the Retailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-102 A “NO” Response Prompts for Ticket Information . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-103 Keypad for Entering Game and Pack Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-104 Scanning Games and Pack Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-152 Figure 3.2-105 Waiting for Pack Insertion Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-152 Figure 3.2-106 Inserting a Pack’s First Ticket into Throat of the Dispenser. . . . . . . . . . . . . . . . . . 3.2-153 Figure 3.2-107 PlayCentral Instant Game Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-161 Figure 3.2-108 Single Bin Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-161 Figure 3.2-109 PlayCentral Bill Acceptor (Outside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-162 Figure 3.2-110 PlayCentral Kiosk Remote Control Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-164 Figure 3.2-111 PlayCentral’s Design Complies with the ADA International Disability Height Standard Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-165 Figure 3.2-112 PlayCentral Medeco Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-166 Figure 3.2-113 Norsk Tipping POS Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-172 Figure 3.2-114 Responsive Website Design with Optimized View for Computer, Mobile, and Tablet Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-177 Figure 3.2-115 Mobile App Functionality Screenshots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-178 Figure 3.2-116 Scientific Games’ Game Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-179 Figure 3.2-117 Sample Bonus Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-180 Figure 3.3-1 Scientific Games’ Network Architecture Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-3 Figure 3.3-2 Proposed Network Design for the Lottery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-3 Figure 3.3-3 Scientific Games’ Notable Network Communications Achievements . . . . . . . . . . . 3.3-4 Figure 3.3-4 Network Configuration Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-13 Figure 3.3-5 Strengths and Limitations of Technology Choices. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-14 Figure 3.3-6 Technology Solution Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-18 Figure 3.3-7 Retailer Lottery Transaction Using CDMA Technology. . . . . . . . . . . . . . . . . . . . . . 3.3-21 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 5 LIST OF FIGURES 6 Figure 3.3-8 DSL Network used to Connect Retailers to Primary and Back-Up Data Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-24 Figure 3.3-9 Scientific Games’ Single Satellite and Dual Hub Design for Retailer Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-25 Figure 3.3-10 Retailer Lottery Transaction Using VSAT IP Technology . . . . . . . . . . . . . . . . . . . . 3.3-26 Figure 3.3-11 NOAA Maine Weather Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-27 Figure 3.3-12 Traditional WAN/ATM Frame Relay versus MPLS Connectivity. . . . . . . . . . . . . . 3.3-28 Figure 3.3-13 Inter-Site Connectivity Using MPLS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-31 Figure 3.3-14 Access Technology Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-66 Figure 3.3-15 Terminal Provisioning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-68 Figure 3.3-16 Configuration Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-69 Figure 3.3-17 NCM Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-70 Figure 3.3-18 Configuration Management – Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-71 Figure 3.3-19 Change Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-73 Figure 3.3-20 Network Performance Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-79 Figure 3.3-21 RAVENWeb Network Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-81 Figure 3.3-22 RAVENWeb’s Search Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-82 Figure 3.3-23 Browser Portal Network Grid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-83 Figure 3.3-24 Terminal Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-85 Figure 3.3-25 NPM Network Summary – Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-87 Figure 3.3-26 NPM Router Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-88 Figure 3.3-27 NetFlow Analyzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-89 Figure 3.3-28 NPM Traffic Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-95 Figure 3.4-1 AEGIS Enterprise Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-5 Figure 3.4-2 GMS Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-8 Figure 3.4-3 Lottery InSite Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-10 Figure 3.4-4 Lottery InSite Personalize your Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-11 Figure 3.4-5 Lottery InSite Operational Support Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-12 Figure 3.4-6 Executive Dashboard Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-14 Figure 3.4-7 Lottery InSite Real-Time Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-14 Figure 3.4-8 Lottery InSite Historical Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-15 Figure 3.4-9 Lottery InSite Retailer Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-16 Figure 3.4-10 Lottery InSite Retailer Ranking/Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-17 Figure 3.4-11 Lottery InSite Retailer Historical Financials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-18 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.4-12 Lottery InSite Retailer Fun Facts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-19 Figure 3.4-13 Lottery InSite Select a Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-20 Figure 3.4-14 Lottery InSite Report Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-21 Figure 3.4-15 Lottery InSite Analysis Report Builder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-22 Figure 3.4-16 Lottery InSite Support Page (Upper-Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-23 Figure 3.4-17 Lottery InSite Active Retailer Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-24 Figure 3.4-18 Lottery InSite Weather Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-25 Figure 3.4-19 Lottery InSite Work Set from Data Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-26 Figure 3.4-20 Lottery InSite Ticket Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-27 Figure 3.4-21 Lottery InSite Transaction Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-27 Figure 3.4-22 Lottery InSite Transaction Query Result Download . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-28 Figure 3.4-23 Sample Ticket Research Screen Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-35 Figure 3.4-24 Exchange Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-40 Figure 3.4-25 Liability Limits Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-45 Figure 3.4-26 Terminal Profile Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-47 Figure 3.4-27 Geo-Tethering Solution Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-49 Figure 3.4-28 Application Checksum Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-52 Figure 3.4-29 ClearQuest Change History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-60 Figure 3.4-30 Draw Game Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-73 Figure 3.4-31 Draw Shutdown Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-73 Figure 3.4-32 Draw Scan Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-74 Figure 3.4-33 Draw Certification Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-74 Figure 3.4-34 Draw Status View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-76 Figure 3.4-35 Draw Verify Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-78 Figure 3.4-36 Draw Verify (Verified) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-79 Figure 3.4-37 Auto-Close Game Draw Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-81 Figure 3.4-38 GMS Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-83 Figure 3.4-39 GMS Reports Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-84 Figure 3.4-40 GMS Pack Status Maintenance Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-85 Figure 3.4-41 GMS Pack Status Maintenance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-85 Figure 3.4-42 Retailer Terminal Status is Easily Changed by an Authorized User . . . . . . . . . . . . 3.4-87 Figure 3.4-43 Retailer Terminal Status is Easily Changed by an Authorized User . . . . . . . . . . . . 3.4-87 Figure 3.4-44 Game Control – Allow or Disallow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-89 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 7 LIST OF FIGURES 8 Figure 3.4-45 Creating a Retailer Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-90 Figure 3.4-46 Message Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-91 Figure 3.4-47 Message Status Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-92 Figure 3.4-48 Creating a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-93 Figure 3.4-49 Message Priority Drop Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-94 Figure 3.4-50 Ticket Message Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-94 Figure 3.4-51 Ticket Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-95 Figure 3.4-52 High Resolution Image Capability of Optional Customer Display . . . . . . . . . . . . . 3.4-96 Figure 3.4-53 Example of a Top-of-Ticket Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-97 Figure 3.4-54 GMS Retailer Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-98 Figure 3.4-55 GMS Pack Status Maintenance Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-105 Figure 3.4-56 GMS Pack Status Maintenance Screen (Sorted by Game/Pack). . . . . . . . . . . . . . . 3.4-106 Figure 3.4-57 Tel-Sell Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-115 Figure 3.4-58 Building the Tel-Sell Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-119 Figure 3.4-59 Tel-Sell Call List Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-120 Figure 3.4-60 Tel-Sell Order Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-121 Figure 3.4-61 Tel-Sell Defer Call Pop-up Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-123 Figure 3.4-62 Retailer Call List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-126 Figure 3.4-63 GMS Retailer Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-128 Figure 3.4-64 GMS Retailer Search Screen Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-129 Figure 3.4-65 GMS Additional Search Criteria Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-130 Figure 3.4-66 GMS Pending Orders Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-137 Figure 3.4-67 Order Summary Screen for Packaging (Not filled). . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-138 Figure 3.4-68 Order Summary Screen for Packaging (Filled) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-139 Figure 3.4-69 Shipment Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-140 Figure 3.4-70 Manifest Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-141 Figure 3.4-71 GMS Pending Order Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-147 Figure 3.4-72 GMS Filled Order Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-148 Figure 3.4-73 Maryland Lottery’s DSR Bar Coded ID Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-150 Figure 3.4-74 Maryland Lottery’s DSR Check In/Out Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-151 Figure 3.4-75 GMS Retailer Adjustment Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-157 Figure 3.4-76 GMS Retailer Ranking Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-164 Figure 3.4-77 GMS Retailer Ranking Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-164 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.4-78 GMS Sample Ended Games Report (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-165 Figure 3.4-79 GMS Sample Ended Games Report (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-166 Figure 3.4-80 Retailer and Corporate Access to Data is Fast, Easy, Secure and Controlled . . . . 3.4-169 Figure 3.4-81 Retailers and Authorized Corporate Personnel Can Access Their Information in a Variety of Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-170 Figure 3.4-82 Retailer Reports are Available Via the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-170 Figure 3.4-83 Research Anomalous Conditions Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-173 Figure 3.4-84 Mail-In Subscriptions Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-181 Figure 3.4-85 Maine Powerball Subscription Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-182 Figure 3.4-86 Maine Megabucks Subscription Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-183 Figure 3.4-87 Electronic Subscription Bet Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-184 Figure 3.4-88 Mobile Web Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-185 Figure 3.4-89 Example of the Ability to Save a Bet Request and the Bar Code. . . . . . . . . . . . . . . 3.4-186 Figure 3.4-90 Palms Casino Resort Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-194 Figure 3.4-91 Boston Red Sox Promotion (2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-195 Figure 3.4-92 New England Patriots Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-196 Figure 3.4-93 Boston Red Sox Promotion (2012) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-197 Figure 3.4-94 SCBZ Entry Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-198 Figure 3.4-95 Terminal Printed Game Second Chance Promotional Example. . . . . . . . . . . . . . . 3.4-199 Figure 3.4-96 Terminal Printed Game Second Chance Promotion Voucher Page.. . . . . . . . . . . 3.4-200 Figure 3.4-97 Lottery InMotion Upload Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-204 Figure 3.4-98 Lottery InMotion Media File Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-204 Figure 3.4-99 Lottery InMotion Approve Media File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-205 Figure 3.4-100 Lottery InMotion Playlist Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-205 Figure 3.4-101 Lottery InMotion Manage Multi-Media Object (MMO) Packages . . . . . . . . . . . . 3.4-206 Figure 3.4-102 Lottery InMotion Approve MMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-207 Figure 3.4-103 Lottery InMotion MMO Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-207 Figure 3.4-104 Lottery InMotion Dynamic Data Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-208 Figure 3.4-105 Lottery InMotion MMO Download Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-209 Figure 3.4-106 Lottery InMotion Managing CMS Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-210 Figure 3.4-107 Lottery InMotion Marketing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-211 Figure 3.4-108 Lottery InMotion Amber Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-212 Figure 3.4-109 Digital Sign Promoting Lottery Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-213 Figure 3.4-110 Digital Sign at Retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-214 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 9 LIST OF FIGURES 10 Figure 3.4-111 Sample Screenshot of Information Fields Available to the Lottery . . . . . . . . . . . . 3.4-217 Figure 3.4-112 Draw Claims View Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-218 Figure 3.4-113 Instant Claims View Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-219 Figure 3.4-114 Route Management and Retailer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-231 Figure 3.4-115 Sales are Reported Down to the Individual Game Level for Online Games and Price Point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-232 Figure 3.4-116 Retailer Instant Ticket Inventory and Sell Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-233 Figure 3.4-117 Retailer Instant Inventory with Pack Level Detail . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-233 Figure 3.4-118 Service History Screen to Allow Users to Log Retailer Visits . . . . . . . . . . . . . . . . . 3.4-234 Figure 3.4-119 Instant Game Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-235 Figure 3.4-120 Scientific Games Standard Loyalty Card Completely Responsive with the Maine State Lottery Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-240 Figure 3.4-121 iCore Players Club Engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-242 Figure 3.4-122 Introduction Page – Web Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-243 Figure 3.4-123 Introduction Page – Phone Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-244 Figure 3.4-124 Introduction Page – Tablet Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-245 Figure 3.4-125 Player Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-247 Figure 3.4-126 Player Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-248 Figure 3.4-127 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-249 Figure 3.4-128 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-252 Figure 3.4-129 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-252 Figure 3.4-130 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-253 Figure 3.4-131 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-255 Figure 3.4-132 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-255 Figure 3.4-133 Business Intelligence Shared Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-257 Figure 3.4-134 Business Intelligence Shared Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-260 Figure 3.4-135 Promotion Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-261 Figure 3.4-136 Email Help Form for VIP Club . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-262 Figure 3.5-1 3-Digit Game Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-11 Figure 3.5-2 Instant Product Highlights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-12 Figure 3.5-3 Excerpt from the Player-at-a-Glance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-13 Figure 3.5-4 Types of Primary Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-17 Figure 3.5-5 Screen Shot of a Draw Game Simulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-20 Figure 3.5-6 Screen Shot of an Internet-Based Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-21 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-7 Screen Shot of an Internet-Based Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-22 Figure 3.5-8 Toolkit Canvas Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-26 Figure 3.5-9 Desktop Wizard Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-27 Figure 3.5-10 Mapping Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-28 Figure 3.5-11 Geo-Coding Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-28 Figure 3.5-12 Geo-MAP – Reporting, Mapping, and Visualization. . . . . . . . . . . . . . . . . . . . . . . . . 3.5-30 Figure 3.5-13 Overview of Research Types Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-32 Figure 3.5-14 E V O L V E Approach to Lottery Product Marketing . . . . . . . . . . . . . . . . . . . . . . . 3.5-34 Figure 3.5-15 U.S. Lottery Sales by Game Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-44 Figure 3.5-16 Maine State Lottery Sales by Draw Game Category . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-46 Figure 3.5-17 3-Digit and 4-Digit Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-48 Figure 3.5-18 3-Digit and 4-Digit Top Lotteries of Interest for Maine in FY12. . . . . . . . . . . . . . . 3.5-49 Figure 3.5-19 Bloc Lotto Top 16 Lotteries in FY12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-50 Figure 3.5-20 Bloc Lotto Lotteries of Interest for Maine in FY12. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-51 Figure 3.5-21 In-state/Regional Lotto and Hot Lotto Top 16 Lotteries in FY12 . . . . . . . . . . . . . . 3.5-52 Figure 3.5-22 In-State/Regional Lotto and Hot Lotto Lotteries of Interest for Maine in FY12 . . 3.5-52 Figure 3.5-23 Other Games Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-53 Figure 3.5-24 Other Games Lotteries of Interest for Maine in FY12 . . . . . . . . . . . . . . . . . . . . . . . . 3.5-54 Figure 3.5-25 Total Draw Games Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-55 Figure 3.5-26 Total Draw Games Lotteries of Interest for Maine in FY12 . . . . . . . . . . . . . . . . . . . 3.5-55 Figure 3.5-27 FY11 WPC Instant Game Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-57 Figure 3.5-28 Sales Trends by Product Game Category for the Maine State Lottery . . . . . . . . . . 3.5-58 Figure 3.5-29 Instant Sales Trend 2007-2012 for the Maine State Lottery . . . . . . . . . . . . . . . . . . . 3.5-59 Figure 3.5-30 Maine State Lottery Instant Sales Performance vs the Lotteries of Interest and the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-60 Figure 3.5-31 Maine State Lottery Instant Sales by Price Point Performance Trend vs the Lotteries of Interest and the U.S.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-61 Figure 3.5-32 Maine State Lottery Weekly Per Capita Instant Sales by Price Point vs. the LOI and the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-63 Figure 3.5-33 Trends in Instants WPC Margin by Price Point 2007-2012 . . . . . . . . . . . . . . . . . . . 3.5-65 Figure 3.5-34 FY12 Instants WPC Gross Margin by Price Point . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-66 Figure 3.5-35 Retailer Density by Lottery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-67 Figure 3.5-36 Retailer Mix by Market – Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-68 Figure 3.5-37 Chart 12 – Retailer Mix by Market: Lotteries of Interest. . . . . . . . . . . . . . . . . . . . . . 3.5-68 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 11 LIST OF FIGURES 12 Figure 3.5-1 Retailer Mix by Market – Lotteries of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-68 Figure 3.5-38 Retailer Mix by Market – Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-69 Figure 3.5-39 Retailer Mix by Market – Top 10 Lotteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-69 Figure 3.5-40 FY11 Advertising Spend by Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-71 Figure 3.5-41 Applying EVOLVE to the Maine State Lottery for Instant Games . . . . . . . . . . . . . 3.5-73 Figure 3.5-42 Instant Product Potential in Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-75 Figure 3.5-43 $1 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-77 Figure 3.5-44 $2 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-81 Figure 3.5-45 $3 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-85 Figure 3.5-46 $5 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-89 Figure 3.5-47 $10 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-93 Figure 3.5-48 $20 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-97 Figure 3.5-49 Prize Structure Analysis – Lower Price Point ($1) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-100 Figure 3.5-50 Prize Structure Analysis – Lower Price Point ($2) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-101 Figure 3.5-51 Prize Structure Analysis – Lower Price Point ($3) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-102 Figure 3.5-52 Prize Structure Analysis – Higher Price Point ($5) . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-103 Figure 3.5-53 Prize Structure Analysis – Higher Price Point ($10) . . . . . . . . . . . . . . . . . . . . . . . . 3.5-104 Figure 3.5-54 Prize Structure Analysis – Higher Price Point ($20) . . . . . . . . . . . . . . . . . . . . . . . . 3.5-105 Figure 3.5-55 Attribute Analysis – Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-106 Figure 3.5-56 Attribute Analysis – Play Style. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-107 Figure 3.5-57 Attribute Analysis – Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-107 Figure 3.5-58 Instants: All Products Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-109 Figure 3.5-59 Instants: $1 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-111 Figure 3.5-60 Instants: $1 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-113 Figure 3.5-61 Instants: $2 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-115 Figure 3.5-62 Instants: $2 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-117 Figure 3.5-63 Instants: $3 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-119 Figure 3.5-64 Instants: $3 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-121 Figure 3.5-65 Instants: $5 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-123 Figure 3.5-66 Instants: $5 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-125 Figure 3.5-67 Instants: $10 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . 3.5-127 Figure 3.5-68 Instants: $10 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-129 Figure 3.5-69 Instants: $20 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . 3.5-131 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-70 Instants: $20 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-133 Figure 3.5-71 Maine State Lottery Game Planning Matrix FY14 . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-139 Figure 3.5-72 Retail Sales Projections (Millions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-140 Figure 3.5-73 Product Mix Projections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-140 Figure 3.5-74 WPT Lotto Sample Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-142 Figure 3.5-75 WPT Lotto Instant Win Prizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-143 Figure 3.5-76 WPT Lotto Draw Prizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-143 Figure 3.5-77 Poker Pick Research Top Level Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-144 Figure 3.5-78 National Demographics of Poker Pick Respondents (Top Two Boxes) . . . . . . . . 3.5-144 Figure 3.5-79 Summary of Sales Performance by Jurisdiction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-145 Figure 3.5-80 Kentucky’s 5 Card Cash Weekly Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-146 Figure 3.5-81 WPT vs. Generic Poker Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-147 Figure 3.5-82 Sample Megabucks Plus Ticket with Instant Bucks Addition . . . . . . . . . . . . . . . . 3.5-149 Figure 3.5-83 Megabucks with Instant Bucks Prize Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-149 Figure 3.5-84 Proposed Launch Dates for New Products, Product Modifications and Promotions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-153 Figure 3.5-85 Junior Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-156 Figure 3.5-86 Jumbo Bucks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-156 Figure 3.5-87 Cash Crazy Crossword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-157 Figure 3.5-88 Big Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-158 Figure 3.5-89 Introduction #1: July 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-158 Figure 3.5-90 7-11-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-162 Figure 3.5-91 $2 Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-163 Figure 3.5-92 Pot ‘O Gold Bingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-164 Figure 3.5-93 Super Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-165 Figure 3.5-94 Introduction #2: August 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-166 Figure 3.5-95 Roadkill Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-168 Figure 3.5-96 Separate Launch Heritage: September 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-168 Figure 3.5-97 $250 Christmas Club. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-171 Figure 3.5-98 Holiday Doubler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-172 Figure 3.5-99 Extra Spin Slingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-173 Figure 3.5-100 Holiday Magic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-174 Figure 3.5-101 Introduction #3: October 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-174 Figure 3.5-102 Winter Riches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-176 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 13 LIST OF FIGURES 14 Figure 3.5-103 24 Karat Gold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-177 Figure 3.5-104 $750,000 Giant Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-178 Figure 3.5-105 Introduction #4: November 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-179 Figure 3.5-106 Neon 1s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-182 Figure 3.5-107 Neon 2s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-182 Figure 3.5-108 Neon 5s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-183 Figure 3.5-109 Neon 10s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-184 Figure 3.5-110 Introduction #5: January 2014. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-185 Figure 3.5-111 Road 2 Riche$. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-188 Figure 3.5-112 Lucky Green . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-188 Figure 3.5-113 Maine Crossword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-189 Figure 3.5-114 Maine Crossword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-190 Figure 3.5-115 $3 Game Maine Crossword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-191 Figure 3.5-116 Bucks & Trucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-192 Figure 3.5-117 Introduction #6: February 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-192 Figure 3.5-118 Loony Loot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-194 Figure 3.5-119 Separate Launch Heritage Ticket: March 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-194 Figure 3.5-120 Double Hit! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-197 Figure 3.5-121 Money Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-197 Figure 3.5-122 Blackjack Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-198 Figure 3.5-123 Blackjack Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-198 Figure 3.5-124 Bankroll Bingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-199 Figure 3.5-125 Introduction #7: April 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-199 Figure 3.5-126 $4,000 Spin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-202 Figure 3.5-127 Powerball. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-202 Figure 3.5-128 Mega Millions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-203 Figure 3.5-129 Red White & Blue 7s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-203 Figure 3.5-130 Golden Riches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-204 Figure 3.5-131 Introduction #8: May 2014. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-204 Figure 3.5-132 Real-Time Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-222 Figure 3.5-133 Retailer Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-223 Figure 3.5-134 Retailer Ranking/Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-224 Figure 3.5-135 Retailer Historical Financials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-224 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-136 Retailer Fun Facts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-225 Figure 3.5-137 Analysis Report Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-226 Figure 3.5-138 Cash Amount and Wager Amount by Date by Bet Type and Calendar Month . 3.5-227 Figure 3.5-139 Cash Amount and Wager Amount by Date by Bet Type and Calendar Month - Graph. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-227 Figure 3.5-140 Retailer Ranking Data Entry Request Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-228 Figure 3.5-141 Retailer Ranking Report - Sales by 10 Percentile Marks . . . . . . . . . . . . . . . . . . . . . 3.5-228 Figure 3.5-142 Historic Revenue by County for Both Draw and Instant Games Data Entry Request Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-229 Figure 3.5-143 Historic Revenue by County for Both Draw and Instant Games Report . . . . . . . 3.5-229 Figure 3.5-144 Retailer Historical Financials by Month Data Entry Request Screen . . . . . . . . . . 3.5-230 Figure 3.5-145 Retailer Historical Financials by Month Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-230 Figure 3.5-146 Retailer Sales Data by Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-147 Retailer Sales Data by Game Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-148 Retailer Sales Data by Game Type Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-149 Maine Draw Game Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-233 Figure 3.5-150 % Increase in Draw Game Sales (Scientific Games vs. Industry) FY01 versus FY11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-235 Figure 3.5-151 Scientific Games’ Draw Game Portfolio Table of Contents . . . . . . . . . . . . . . . . . . 3.5-239 Figure 3.5-152 Scientific Games Product Development Process . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-242 Figure 3.5-153 Draw Games Implementation by Scientific Games – 2005-2012 . . . . . . . . . . . . . . 3.5-245 Figure 3.5-154 AEGIS-EF’s Promotion Management Drop-Down Menu . . . . . . . . . . . . . . . . . . . 3.5-249 Figure 3.5-155 Promotional Bitmap Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-250 Figure 3.5-156 Example of Promotion Summary from the Scientific Games’ Promotions Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-251 Figure 3.5-157 Example of Promotion Summary from the Scientific Games’ Promotions Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-251 Figure 3.5-158 Partial Promotion Return-On-Investment (ROI) Report . . . . . . . . . . . . . . . . . . . . 3.5-253 Figure 3.5-159 Sample Promotional Bitmap Teaser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-253 Figure 3.5-160 Additional Promotion Types Available on AEGIS-EF . . . . . . . . . . . . . . . . . . . . . . 3.5-259 Figure 3.5-161 External (Third Party) Coupon Examples from the Pennsylvania Lottery. . . . . . 3.5-269 Figure 3.5-162 Pennsylvania Lottery BOGO Coupon Campaign Statistics . . . . . . . . . . . . . . . . . . 3.5-270 Figure 3.5-163 Hoosier Lottery – Free Tag 6 Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-271 Figure 3.5-164 Cross Promotions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-272 Figure 3.5-165 Two Examples of Draw Game Ticket with Advertising Messages Offers . . . . . . . 3.5-272 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 15 LIST OF FIGURES 16 Figure 3.5-166 Quicker Pix Hang Tag and Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-274 Figure 3.5-167 Lotto and Revancha Vehicle Wraps on Puerto Rico Sales Representatives’ Vans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-275 Figure 3.5-168 Lottery InMotion Penetration by Jurisdiction (Scientific Games only) . . . . . . . . 3.5-277 Figure 3.5-169 Connecticut Lottery Retailers with Lottery InMotion . . . . . . . . . . . . . . . . . . . . . . . 3.5-277 Figure 3.5-170 Hoosier Lottery Retailers with Lottery InMotion . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-278 Figure 3.5-171 The Pennsylvania Lottery Utilized Lottery InMotion to Advertise the Mega Millions Jackpot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-278 Figure 3.5-172 Mega Millions Sales Trend Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-279 Figure 3.5-173 Daily Drawing – Current Jackpot Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-279 Figure 3.5-174 Cash 5 Sales Trend Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-280 Figure 3.5-175 Millionaire Raffle Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-280 Figure 3.5-176 New Year's Raffle 2010 vs 2011 Sales Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-281 Figure 3.5-177 Lottery InMotion Halloween-Themed Campaigns . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-281 Figure 3.5-178 Halloween-Themed Instant Game Sales – Trend Comparison . . . . . . . . . . . . . . . 3.5-282 Figure 3.5-179 Lottery InMotion Holiday-Themed Campaign . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-283 Figure 3.5-180 Holiday-Themed Instant Game Sales – Trend Comparison. . . . . . . . . . . . . . . . . . 3.5-283 Figure 3.6-1 Scientific Games’ Facility in Gardiner, Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-4 Figure 3.6-2 Scientific Games' Facility Build-Out Experience will Benefit the Lottery. . . . . . . . . 3.6-5 Figure 3.6-3 Scientific Games’ 4-Phased Approach to Facility Construction Ensure that the Lottery will not Lose Revenue due to Delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-9 Figure 3.6-4 Map Illustrates the Short Distance (Ruler) between the PDC and Lottery Headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-11 Figure 3.6-5 Concurrent Primary Data Center Floor Plan (Gardiner, Maine). . . . . . . . . . . . . . . 3.6-12 Figure 3.6-6 New Primary Data Center Floor Plan (Gardiner, Maine) . . . . . . . . . . . . . . . . . . . . . 3.6-13 Figure 3.6-7 Scientific Games’ Secured Warehouse Entrance in Gardiner, Maine . . . . . . . . . . . 3.6-16 Figure 3.6-8 DVR Image Taken at Current Primary Data Center . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-17 Figure 3.6-9 Access Control Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-19 Figure 3.6-10 Cardholder Transaction History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-20 Figure 3.6-11 Access Report – Group Door Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-21 Figure 3.6-12 Access Report – Access Time Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-21 Figure 3.6-13 Computer Room Air Conditioning Unit in Gardiner, Maine . . . . . . . . . . . . . . . . . 3.6-25 Figure 3.6-14 UPS in Gardiner, Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-27 Figure 3.6-15 HVAC Generator in Gardiner, Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-27 Figure 3.6-16 Scientific Games’ Headquarters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-28 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.6-17 Floor Plan of the NDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-31 Figure 3.6-18 National Data Center in Alpharetta, Georgia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-32 Figure 3.6-19 NDC Center of Excellence Management Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-33 Figure 3.6-20 Business Benefits of Data Center Consolidation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-34 Figure 3.6-21 NDC Operations Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-22 NDC Operator’s Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-23 NDC Operator Using Quad-Screen Flat Panel Monitors . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-24 Divar Control Center Live Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-38 Figure 3.6-25 Divar Control Center Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-38 Figure 3.6-26 Divar Control Center Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-39 Figure 3.6-27 Configuration Tool Motion Record Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-39 Figure 3.6-28 Configuration Tool Motion Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-40 Figure 3.6-29 NDC Camera Placement and Coverage Ensure Optimum Security of Customer Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-43 Figure 3.6-30 Each Server Cabinet in the NDC Requires Badge Access . . . . . . . . . . . . . . . . . . . . . 3.6-44 Figure 3.6-31 NDC Lockdown Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-44 Figure 3.6-32 NDC Lockdown in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-45 Figure 3.6-33 Proposed Training Facilities Map (Radius) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-50 Figure 3.6-34 Cover of Scientific Games’ Draft Business Continuity Plan for the Maine State Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-55 Figure 3.6-35 Global Business Community Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-58 Figure 3.6-36 Trouble Response Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-63 Figure 3.6-37 Business Continuity Manager during Normal Operation. . . . . . . . . . . . . . . . . . . . . 3.6-65 Figure 3.6-38 Business Continuity Manager during Communications or Business Interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-66 Figure 3.7-1 Scientific Games’ Ongoing Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-4 Figure 3.7-2 Scientific Games’ Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-12 Figure 3.7-3 Corporate Executive Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-17 Figure 3.7-4 Global Management Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-19 Figure 3.7-5 Maine State Lottery Projects Steering Committee . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-27 Figure 3.7-6 Instant Game Support Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-32 Figure 3.7-7 Key Corporate Executives with Maine State Lottery Project Implementation Oversight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-45 Figure 3.7-8 Maine State Lottery Project Implementation and Conversion Staff . . . . . . . . . . . . 3.7-49 Figure 3.7-9 NDC Center of Excellence Management Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-56 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 17 LIST OF FIGURES 18 Figure 3.7-10 Raffle Game Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-57 Figure 3.7-11 Megabucks Plus Flash Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-58 Figure 3.7-12 Megabucks Plus Flash Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-59 Figure 3.7-13 Ongoing Operations’ Titles and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-62 Figure 3.7-14 Maine State Lottery Ongoing Operations Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-71 Figure 3.7-15 Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-73 Figure 3.7-16 Year Over Year Reduction in Communication Calls . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-76 Figure 3.7-17 Scientific Games’ Proposed Terminal Provisioning Schedule . . . . . . . . . . . . . . . . . 3.7-83 Figure 3.7-18 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-87 Figure 3.7-19 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-87 Figure 3.7-20 This Slide will Greet all Lottery Retailers who Attend a Training Session . . . . . . . 3.7-94 Figure 3.7-21 Pennsylvania Conversion Training Room for WAVE Terminals . . . . . . . . . . . . . . 3.7-94 Figure 3.7-22 Pennsylvania Ongoing Training Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-23 Iowa Lottery Retailer Sign-In Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-24 Iowa Lottery Instructor-led Training Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-25 Training Requirements Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-98 Figure 3.7-26 Connecticut Training WAVE Terminals Hardware . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-99 Figure 3.7-27 Logistical Plan 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-101 Figure 3.7-28 Logistical Plan 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-102 Figure 3.7-29 WAVE Terminal Training Evaluation Page 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-105 Figure 3.7-30 Iowa Retailer Training Evaluations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-107 Figure 3.7-31 Iowa Lottery “Classroom Style” Retailer Training at a Group Training Facility . 3.7-110 Figure 3.7-32 Iowa Lottery “Classroom Style” Retailer Training at a Group Training Facility . 3.7-110 Figure 3.7-33 Retailer Comments Provided to the Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-111 Figure 3.7-34 Lottery Staff Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-112 Figure 3.7-35 Scientific Games’ Training Facilities are Always Fully Equipped. . . . . . . . . . . . . . 3.7-114 Figure 3.7-36 Proposed Training Facilities Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-116 Figure 3.7-37 Scientific Games Knowledge Management Services’ Support Team. . . . . . . . . . . 3.7-118 Figure 3.7-38 Scheduling Application to Support Call Campaigns . . . . . . . . . . . . . . . . . . . . . . . . 3.7-123 Figure 3.7-39 Scheduling Application to Support Call Campaigns (Edit Class) . . . . . . . . . . . . . 3.7-124 Figure 3.7-40 Scheduling Application to Support Call Campaigns (Schedule Class) . . . . . . . . . 3.7-124 Figure 3.7-41 Track Retailers Reaction to Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-125 Figure 3.7-42 Conversion Connection (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-126 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.7-43 Conversion Connection (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-127 Figure 3.7-44 Hoosier Lottery QRC (Page 1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-132 Figure 3.7-45 Hoosier Lottery QRC (Page 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-133 Figure 3.7-46 Iowa Lottery QRC (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-134 Figure 3.7-47 Iowa Lottery QRC (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-135 Figure 3.7-48 Instructional Video – Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-138 Figure 3.7-49 Instructional Video – Changing the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-139 Figure 3.7-50 Instructional Video – Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-139 Figure 3.7-51 Lottery Staff Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-141 Figure 3.7-52 Training Curriculum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-142 Figure 3.7-53 SalesForce Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-146 Figure 3.7-54 Front Entrance of SGLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-153 Figure 3.7-55 Scientific Games' Service Management Organization . . . . . . . . . . . . . . . . . . . . . . . 3.7-161 Figure 3.7-56 Service Management Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-162 Figure 3.7-57 Dispatchers Tracking FST’s Allocated Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-167 Figure 3.7-58 FST Planned Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-168 Figure 3.7-59 Turn by Turn Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-169 Figure 3.7-60 Service Max Certificate of Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-172 Figure 3.7-61 Field Service Technician Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-177 Figure 3.7-62 Field Service Technician Retailer’s Cities Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-178 Figure 3.7-63 Field Service Technician Drive Time Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-179 Figure 3.7-64 Holiday Promotions Advertising Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-182 Figure 3.7-65 Field Service Team Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-183 Figure 3.7-66 The Alpharetta Repair Facility Technicians . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-187 Figure 3.7-67 Field Operations Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-188 Figure 3.7-68 Scientific Games’ National Response Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-201 Figure 3.7-69 The NRC has Fully Functioning Sample Terminals that Representatives Use to Resolve Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-202 Figure 3.7-70 Business Continuity Manager During Normal NRC Operation. . . . . . . . . . . . . . . 3.7-204 Figure 3.7-71 Business Continuity Manager During a NRC Emergency. . . . . . . . . . . . . . . . . . . . 3.7-205 Figure 3.7-72 A TSR Trainee Practices on a Sample Terminal in the NRC . . . . . . . . . . . . . . . . . 3.7-210 Figure 3.7-73 Repair by Hour Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-214 Figure 3.7-74 Repair by Hour Detailed Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-214 Figure 3.7-75 NASPL Quality Assurance (QA) Best Practices Certificate (1) . . . . . . . . . . . . . . . 3.7-226 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 19 LIST OF FIGURES 20 Figure 3.7-76 NASPL Quality Assurance (QA) Best Practices Certificate (2) . . . . . . . . . . . . . . . 3.7-227 Figure 3.7-77 Change Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-237 Figure 3.8-1 Benefits of the Phased Migration Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-9 Figure 3.8-2 Lottery Site Project Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-11 Figure 3.8-3 Corporate Management Oversight for our Project Management Approach . . . . . 3.8-12 Figure 3.8-4 Scientific Games' Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-13 Figure 3.8-5 Scientific Games Value Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-17 Figure 3.8-6 Steps to Successful Retail Training and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-22 Figure 3.8-7 Critical Path Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-31 Figure 3.8-8 Project Participants Roles and Responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-33 Figure 3.8-9 System Certification Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-36 Figure 3.8-10 WAVE Terminal and Related Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-38 Figure 3.8-11 Acceptance Testing Deliverable Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-39 Figure 3.8-12 Project Tracker Portal (Sample) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-47 Figure 3.8-13 Project Flash Report Page 1 – Dashboard Project Status (Sample) . . . . . . . . . . . . . 3.8-50 Figure 3.8-14 Project Flash Report Page 2 – Dashboard Project Status (Sample) . . . . . . . . . . . . . 3.8-50 Figure 3.8-15 Benefits of Communication Coordination for the Maine State Lottery . . . . . . . . . 3.8-57 Figure 3.9-1 Scientific Games’ Lottery Operations Center of Excellence . . . . . . . . . . . . . . . . . . . . 3.9-1 Figure 3.9-2 Primary Facility in Gardiner, Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-2 Figure 3.9-3 Global Footprint of Scientific Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-3 Figure 3.9-4 Scientific Games’ North American Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-5 Figure 3.9-5 Top 10 U.S. Lotteries: Total Instant Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-12 Figure 3.9-6 Top 10 U.S. Lotteries: Percentage of Sales Growth. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-12 Figure 3.9-7 Top 10 U.S. Lotteries: Instant Per Capita Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-13 Figure 3.9-8 The Spectrum of Sciplay iLottery and iGaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-19 Figure 3.9-9 Scientific Games’ Corporate Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-27 Figure 3.9-10 Location of Major Facilities to be Used in Contract Fulfillment . . . . . . . . . . . . . . . 3.9-35 Figure 3.9-11 Map of Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-43 Figure 3.9-12 Draw Game Implementations by Scientific Games – 2005-2012 . . . . . . . . . . . . . . . 3.9-47 Figure 3.9-13 Liquidated Damages and Settlements (September 2007 through September 2012) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-69 Figure 3.9-14 Technician in our Alpharetta Facility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-75 Figure 3.9-15 Technician Assembling Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 Figure 3.9-16 Wincor’s Singapore Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.9-17 Wincor’s Singapore Facility (Front of Building) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 Figure 3.9-18 Wincor Nixdorf ISO 9001:2000 Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-79 Figure 3.9-19 Wincor Nixdorf ISO 9001:2000 Appendix to Certificate . . . . . . . . . . . . . . . . . . . . . 3.9-80 Figure 3.9-20 Wincor Nixdorf ISO 14001:2004 Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-81 Figure 3.9-21 Wincor’s Singapore Manufacturing Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-82 Figure 3.9-22 WAVE Build Manufacturing Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-84 Figure 3.9-23 PlayCentral Build Manufacturing Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-85 Figure 3.9-24 WAVE Quality Assurance Form (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-89 Figure 3.9-25 WAVE Quality Assurance Form (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-90 Figure 3.9-26 WAVE Quality Assurance Form (Page 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-91 Figure 3.9-27 WAVE Quality Assurance Form (Page 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-92 Figure 3.9-28 Degrees and Certifications of Scientific Games’ Software Development Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-95 Figure 3.9-29 NASPL Quality Assurance (QA) Best Practices Certificate (1) . . . . . . . . . . . . . . . 3.9-100 Figure 3.9-30 NASPL Quality Assurance (QA) Best Practices Certificate (2) . . . . . . . . . . . . . . . 3.9-101 Figure 3.9-31 Process Flow for the Requirements Definition Process . . . . . . . . . . . . . . . . . . . . . . 3.9-103 Figure 3.9-32 Software Quality Control Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-106 Figure 3.9-33 Scientific Games Start Up and Conversion Projects . . . . . . . . . . . . . . . . . . . . . . . . 3.9-133 Figure 3.9-34 Lottery Site Project Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-141 Figure 3.9-35 Scientific Games’ Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . 3.9-142 Figure 3.9-36 Project Management Team Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-143 Figure 3.9-37 Facility Management Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-144 Figure 3.9-38 Gaming Systems Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-145 Figure 3.9-39 Retail Solutions Rollout Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-146 Figure 3.9-40 Site Management Team Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-147 Figure 3.9-41 Technical Management Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-148 Figure 3.9-42 Training Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-149 Figure 3.9-43 Project Management Plan Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-150 Figure 3.9-44 Scientific Games’ Lottery-Related Innovations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-156 Figure 3.9-45 U.S. – Applicable Patents (that have been allowed or are issued) . . . . . . . . . . . . . 3.9-169 Figure 3.9-46 WAVE Retailer Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-180 Figure 3.9-47 WAVE Modern-Looking Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-181 Figure 3.9-48 WAVE Ergonomic Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-182 Figure 3.9-49 Retailer Friendly Gaming Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-182 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 21 LIST OF FIGURES 22 Figure 3.9-50 WAVE Terminal Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-183 Figure 3.9-51 WAVE Future Proof Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-183 Figure 3.9-52 Flair Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-184 Figure 3.9-53 Financial Reporting Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-195 Figure 3.9-54 Financial Metrics Summary Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-196 Figure 3.10-1 Scientific Games’ Maine Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10-3 Figure 3.11-1 Scientific Games’ Account Support Resources – Marketing, Research, Game Development, and Licensed Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-17 Figure 3.11-2 Instant Game Support Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-19 Figure 3.11-3 Overview of Scientific Games’ Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-31 Figure 3.11-4 In 2011, Retail Instant Game Sales in China reached 19.9 Billion RMB— Sales Have Nearly Doubled Since Operations Began in 2008. . . . . . . . . . . . . . . . . . . . . . 3.11-52 Figure 3.11-5 Maine’s Royal Riches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-90 Figure 3.11-6 Scientific Games’ Instant Game Development Process . . . . . . . . . . . . . . . . . . . . . . 3.11-93 Figure 3.11-7 Scientific Games’ Production Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-97 Figure 3.11-8 Scientific Games’ Basic Production Process/Flexographic Press . . . . . . . . . . . . . . 3.11-99 Figure 3.11-9 VIEW Scheduling Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-111 Figure 3.11-10 Mega Multiplier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-119 Figure 3.11-11 Game Programming Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-129 Figure 3.11-12 Scientific Games’ Game Programming – Management Team . . . . . . . . . . . . . . . 3.11-130 Figure 3.11-13 Scientific Games’ Programming – Technical and Operational Team . . . . . . . . . 3.11-133 Figure 3.11-14 Scientific Games’ Software Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-134 Figure 3.11-15 Software Development Process and Game Audit . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-135 Figure 3.11-16 Scientific Games’ Audit Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-136 Figure 3.11-17 Data Production Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-139 Figure 3.11-18 Scientific Games’ Production Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-141 Figure 3.11-19 Application Security Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-142 Figure 3.11-20 Logging and Independent Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-147 Figure 3.11-21 Game Programming Security Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-148 Figure 3.11-22 $1 Million-Plus Top Prizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-153 Figure 3.11-23 Scientific Games’ Press 2 (Flexo-Offset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-175 Figure 3.11-24 Scientific Games’ Press 3 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-177 Figure 3.11-25 Scientific Games’ Press 4 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-179 Figure 3.11-26 Scientific Games’ Press 6 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-181 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.11-27 Alpharetta Press Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-183 Figure 3.11-28 Ink Quality Review Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-192 Figure 3.11-29 Our RTM System Communicates with the Packaging System to Ensure that Undesirable Product is Removed.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-196 Figure 3.11-30 Scientific Games’ Finishing Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-201 Figure 3.11-31 VIEW Scheduling Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-228 Figure 3.11-32 FailSafe Examplel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-239 Figure 3.11-33 Staff and Departments that Perform QC Checks . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-243 Figure 3.11-34 Pre-Emptive Steps to Prevent Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-245 Figure 3.11-35 Ink Quality Review Processes.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-250 Figure 3.11-36 Quality Review During Pre-Press Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-258 Figure 3.11-37 Quality Review During Printing Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-258 Figure 3.11-38 Quality Review During Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-259 Figure 3.11-39 Quality Review During Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-260 Figure 3.11-40 Quality Review During Game Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-260 Figure 3.11-41 Scientific Games’ Manufacturing Quality Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-263 Figure 3.11-42 Scientific Games’ Development and Production Work Procedures . . . . . . . . . . 3.11-265 Figure 3.11-43 Custom Image Prep Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-269 Figure 3.11-44 Sample Variable Imaged Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-270 Figure 3.11-45 Sample Number Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-271 Figure 3.11-46 Sample Prize Amount and Picture Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-272 Figure 11.2-47 Sample Playing Card Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-273 Figure 3.11-48 Imaged Data Sample 1 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-274 Figure 3.11-49 Imaged Data Sample 2 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-275 Figure 3.11-50 Imaged Data Sample 3 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-276 Figure 3.11-51 Imaged Data Sample 4 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-277 Figure 3.11-52 Printing Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-278 Figure 3.11-53 PrePress Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-279 Figure 3.11-54 Shipping Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-55 Quality Control Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-56 Security Lab Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-57 Press Configuration and Printing Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-281 Figure 3.11-58 Advantages of Each Press. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-283 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 23 LIST OF FIGURES 24 Figure 3.11-59 Our Alpharetta Facility was Re-Certified in March 2010 to the Newest ISO 9001:2008 Standard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-295 Figure 3.11-60 Scientific Games’ Alpharetta Game Programming Department was the First Instant Ticket Game Vendor to Achieve the ISO 27001:2005 Certificate For Information Security Management Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-296 Figure 3.11-61 Scientific Games’ Achievement of the ISO 14001:2004 Certification Demonstrates our Commitment to Environmental, Health and Safety Excellence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-299 Figure 3.11-62 FSC Certification for Tembec Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-309 Figure 3.11-63 SFI Certification for the International Paper Company . . . . . . . . . . . . . . . . . . . . 3.11-310 Figure 3.11-64 SFI Certification for Hazen Paper Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-311 Figure 3.11-65 ISO 14001:2004 Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-314 Figure 3.11-66 Scientific Games’ Techniques to Achieve Quality . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-317 Figure 3.11-67 Scientific Games’ Standard Testing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-320 Figure 3.11-68 Scientific Games’ Standard Quality Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-322 Figure 3.11-69 FSC Certification for Tembec Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-327 Figure 3.11-70 SFI Certification for the International Paper Company . . . . . . . . . . . . . . . . . . . . 3.11-328 Figure 3.11-71 SFI Certification for Hazen Paper Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-329 Figure 3.11-72 Scientific Games’ Supplier List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-332 Figure 3.11-73 Ticket Printing Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-333 Figure 3.11-74 Custom Image Prep Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-347 Figure 3.11-75 Sample Variable Imaged Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-349 Figure 3.11-76 Sample Number Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-350 Figure 3.11-77 Sample Prize Amount and Picture Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-351 Figure 3.11-78 Sample Playing Card Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-352 Figure 3.11-79 A Variety of GLEPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-373 Figure 3.11-80 MDI Milestones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-387 Figure 3.11-81 Currently Available Licensed Properties for Instant Games . . . . . . . . . . . . . . . . . 3.11-395 Figure 3.11-82 Currently Available Licensed Properties for Online Games . . . . . . . . . . . . . . . . . 3.11-399 Figure 3.11-83 MegaColor Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-413 Figure 3.11-84 Four-Color Process Overprints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-414 Figure 3.11-85 Multiple Play Areas and Multiple Play Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-416 Figure 3.11-86 Multiple Play Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-417 Figure 3.11-87 Two Ink Colors on Ticket Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-418 Figure 3.11-88 Expanded Imaging – Covered and Uncovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-419 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.11-89 Dual Color Imaging Example 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-420 Figure 3.11-90 Dual Color Imaging Example 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-421 Figure 3.11-91 Graphic Pulse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-422 Figure 3.11-92 Instant Game Retailer Validation Code Example. . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-436 Figure 3.11-93 Sample Validation Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-438 Figure 3.11-94 Example of Overprint Design to Reduce Alteration Potential . . . . . . . . . . . . . . . 3.11-451 Figure 3.11-95 Example of Overprint Design to Reduce Alteration Potential . . . . . . . . . . . . . . . 3.11-452 Figure 3.11-96 $1 Million-Plus Top Prizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-456 Figure 3.11-97 Anti-Counterfeiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-459 Figure 3.11-98 Anti-Counterfeiting Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-461 Figure 3.11-99 Ticket Construction Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-464 Figure 3.11-100 Game Ticket Construction and Production Security . . . . . . . . . . . . . . . . . . . . . . 3.11-469 Figure 3.11-101 Material Procurement Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-472 Figure 3.11-102 Ticket Integrity and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-483 Figure 3.11-103 Scientific Games’ Standard Testing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-483 Figure 3.11-104 Scientific Games’ Standard Quality Inspections. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-485 Figure 3.11-105 Potential Invasive Techniques and Technical Remedy . . . . . . . . . . . . . . . . . . . . . 3.11-486 Figure 3.11-106 Facility Security Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-502 Figure 3.11-107 Divar Control Center Live Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-510 Figure 3.11-108 Configuration Tool User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-510 Figure 3.11-109 Access Report – Edit Tagholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-515 Figure 3.11-110 Access Report – Employee Transaction Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-515 Figure 3.11-111 Secure Network Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-518 Figure 3.11-112 Game Programming Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-523 Figure 3.11-113 United Parcel Service (UPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-531 Figure 3.11-114 Distribution System Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-533 Figure 3.11-115 Global Business Continuity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-547 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 25 LIST OF FIGURES 26 This page intentionally left blank. RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 1 The following glossary defines all acronyms used in the Scientific Games’ Technical Proposal. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 2 ACRONYM DEFINITION ACD • Automatic Cell Distribution ACL • Access Control List AD • Active Directory ADA • Americans with Disabilities Act ADDIE • Analysis, Design, Development, Implementation, and Evaluation ADM • Automated Draw Machine ADM • Asynchronous Transfer Mode AE • Account Executive AEGIS • Advanced Entertainment Gaming and Information System AEGIS-EF • Advanced Entertainment Gaming and Information System – Enterprise Framework AES • Advanced Encryption Standard ANSI • American National Standards Institute API • Application Program Interface APN • Access Point Name APR • Acoustic Pulse Recognition ARS • Authorized Return Service ASQ • American Society for Quality ATM • Automated Teller Machine AWP • Amusement With Prize BCM • Business Continuity Manager BCP • Business Continuity Plan BGSP • Big Games Sampler Pack BICSI • Building Industry Consulting Service International BIOS • Basic Input Output System RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 3 ACRONYM DEFINITION BOGO • Buy One Get One BOP • Beginning of Pack CAD • Computer Aided-Design CAM • Computer Aided Manufacturing CASS • Coding Accuracy Support System CBQOS • Class Based Quality of Service CCDA • Cisco Certified Design Associate CCDP • Cisco Certified Design Professional CCIE • Cisco Certified Internetwork Expert CCM • Change Control Management CCNA • Cisco Certified Network Associate CCNP • Cisco Certified Network Professionals CCSP • Cisco Certified Security Professionals CCTV • Closed Circuit Television CDI • Center for Diagnostic Imaging CDMA • Code Division Multiple Access CFE • Communication Front End CIS • Contactless Image Sensor CISSP • Certified Information Systems Security Professional CLN • Consorzio Lotteric Nazionali, Srl CMMI • Capability Maturity Model Integration CMN • Capability Maturity Model CMS • Call Monitoring System CMS • Central Monitoring Station CMYK • Cyan, Magenta, Yellow, Black RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 4 ACRONYM DEFINITION COBIT • Control Objectives for Information and Related Technologies CPU • Central Processing Unit CQI • Continuous Quality Improvement CRAC • Computer Room Air Conditioning CRC • Cyclic Redundancy Check CSL • China Sports Lottery CSLP • China Sports Lottery Printing CSP • Cooperative Services Program CSQE • Certified Software Quality Engineer CSTE • Certified Software Technical Engineer CSU/DSU • Channel Service Unit/Data Service Unit CSV • Comma Separated Value CTD • Customer Transaction Display CTO • Chief Technology Officer DC • Domain Controllers DMZ • Demilitarized Zone DNA • Deoxyribonucleic Acid DNS • Domain Name System DOOH • Digital Out Of Home DOT HAZMAT • Department of Transportation Hazardous Materials DPI • Dots Per Inch DRAM • Dynamic Random Access Memory DSL • Digital Subscriber Line DSR • District Sales Representative DTP • Data Tools Platform RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 5 ACRONYM DEFINITION DVD • Digital Video Disk E-BEAM • Electron Beam EBITDA • Earnings Before Interest, Taxes, Depreciation and Amortization EFT • Electronic Funds Transfer EIN • Employee Identification Number EIS • Executive Information System EIT • Electronic Instant Ticket EOPPS • End of Product Prize Structure EPA • Envorinmental Protection Agency EPA BMP • Environmental Protection Agency Best Management Practices EPD • Environmental Protection Division ETS • Expedited Transport Services EVDO • Evolution Data Optimized EVO • Expectation, Value, Opportunity EVOLVE • Expectation, Value, Opportunity, Location, Variety, Environment FCC • Federal Communications Commission FM • Frequency Modulation FSC • Forest Stewardship Council FSC • Forest Stewardship Council FSE • Field Service Engineering FST • Field Service Technician GAAP • Generally Accepted Accounting Principles GAAS • Generally Accepted Auditing Standards GB • Gygabyte GGSN • Gawetay Support Node RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 6 ACRONYM DEFINITION GHZ • Gigahertz GIS • Geographic Information System GLC • Georgia Lottery Corporation GLEPS • Guaranteed Low End Prize Structure GLI • Gaming Laboratories International GMAW • Gal Metal Arc Welded GMS • Games Management System GMU • Global Management Utility GPS • Global Positioning System GPS • Global Position Satellite GRR • Gauge Repeatability and Reproducibility GSA • Gaming System Architecture GUI • Graphical User Interface HA • High Availability HDI • Help Desk Institute HP • Hewlett-Packard IAM • Identity and Access Management ICMP • Internet Control Management Protocol ICS • Internal Control Systems ICS • Internal Control System IDS/IPS • Intrusion Detection System/Intrusion Prevention System IEEE • Institute of Electrical and Electronic Engineers IETF • Internet Engineering Task Force IIL • Image Indicator Log IMSI • International Mobile Subscriber Identity RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 7 ACRONYM DEFINITION IOS • Cisco Internetwork Operating System IP • Internet Protocol IR • Infrared Radiation ISMS • Information Security Management System ISO • Internation Organization for Standardization ISR • Integrated Service Router IT • Information Technology ITDMS • Instant Ticket Distribution Management System ITIL • Information Technology Infrastructure Library ITSM • Information Technology Service Management ITVM • Instant Ticket Vending Machine IVR • Interactive Voice Response IVT • Instant Validation Terminal JNCIA • Juniper Networks Certified Internet Associate JNCIS • Juniper Networks Certified Internet Specialist JNCIS-S • Juniper Networks Certified Internet Specialist - Security JOC • Joint Operation Center KDSII • Keyed Dual Security KLC • Kentucky Lottery Corporation LAN • Local Area Network LBB • Lower Blocking Black LBOS • Licensed Betting Offices LCD • Liquid Crystal Display LCG • Linear Congruential Generator LDAP • Lightweight Directory Access Protocol RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS ACRONYM DEFINITION LEC • Local Exchange Carrier LGS • Lottery Gaming System LIDWH • Lottery InSite Data Warehouse LIS • Lottery InSite Server LIWEB • Lottery InSite Web LMS • Learning Management System LNMS • Lottery Network Management System LOIS • Lotteries of Interest LSR • Lottery Sales Representative LTE • Long Term Evolution MAC • Media Access Control MAP • Mobile Application Part MCDBA • Microsoft Certified Database Administration MCP • Microsoft Certified Professional MCSE • Microsoft Certified Systems Engineers MCTS • Microsoft Certified Training Specialist MHEW • Multi-Hand Easy Win MICR • Magnetic Ink Character Recognition MIEE • Membership of the Institute of Electrical Engineers MMO • Multi-Media Object MPLS • Multi-Protocol Label Switching MRI • Mediamark Research Incorporated MSLA • Maryland State Lottery Agency MSR • Magstripe Reader MTBF • Meantime Before Failure 8 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 9 ACRONYM DEFINITION MUSL • Multi-State Lottery Association NACS • National Association of Convenience Stores NASPL • National Association of State and Provincial Lotteries NCM • Network Configuration Management NDC • National Data Center NEC • National Electrical Code NFPA • National Fire Protection Association NIC • Network Interface Card NIST • National Institute of Standards and Technology NOAA • National Oceanic and Atmospheric Administration NOC • Network Operations Center NPM • Network Performance Monitors NRC • National Response Center NRO • National Rollout Office NSA • National Security Agency NSF • Not Sufficient Funds NSI • NASPL Standards Initiative NTCB • Network Trusted Computing Base NTP • Network Time Protocol OCA • Oracle Certified DBA Associate OCR • Optical Character Recognition OEM • Original Equipment Manufacturer OFAC • Office of Freign Assets Control OLAP • Online Analytical Processing OLTP • Online Transaction Processing RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 10 ACRONYM DEFINITION OMR • Optical Mark Reader OOH • Out Of Home OP • Quick Pick OS • Operating System OTA • Over The Air P2P • Peer-to-Peer PAD • Player Advertising Display PAS • Process Automation System PAT • Player Activated Terminals PCB • Printed Circuit Board PCI / DSS • Peripheral Component Interconnect / Data Security Statndards PDC • Primary Data Center PDP • Packet-data Protocol PEC • Post-Executed Changes PGRI • Public Gaming Research Institute PIN • Protected Identification Number PM • Preventive Maintenance PMA • Private Management Agreement PMBOK • Project Management Body of Knowledge PMI • Project Management Institute PMO • Project Management Office PMP • Project Management Professional PMS • Pantone Matching System POP • Post Office Protocol POS • Point-of-Sale RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 11 ACRONYM DEFINITION PRC • People's Republic of China PSTN • Public Switched Telephone Network PTD • Player Transaction Display PVC • Polyvinyl Chloride QA • Quality Assurance QAI • Quality Assurance Institute QAS • Quality Assurance Specialist QC • Quality Control QIDS • Quality Inspection Documents QMIS • Quality Management Information System QMS • Quality Management System QOS • Quality of Service QR • Quick Response QRC • Quick Reference Cards QRG • Quick Reference Guide R&D • Research & Development RAFT • Reporting At Your Fingertips Dashboard RAID • Redundant Array of Independent Disks RAM • Random Access Memory RCC • Retailer Care Center RCRA • Resource Conservation and Recovery Act RD • Regional Operations Director RDB • Relational Database RFA • Request for Action RHEL • Red Hat Enterprise Linux RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 12 ACRONYM DEFINITION RNC • Radio Network Controller RNG • Random Number Generator RTM • Real Time Marking System SAW • Surface Acoustic Wave SDLC • Software Development Life Cycle SEM • Search Engine Marketing SEO • Search Engine Optimization SFA • Sales Force Automation SFI • Sustainable Forestry Initiative SFTP • Secure File Transfer Protocol SGI • Scientific Games International SGW • Scientific Games Worldwide SIC • Standard Industry Code SIM • Subscriber Identity Module SIT • System Incident Tracking SLA • Service Level Agreement SMS • Short Messaging Service SMTP • Simple Mail Transfer Protocol SNMP • Simple Network Management Protocol SONET • Synchronous Optical Network SQL • Structured Query Language SQL DBA • Structured Query Language Database Administrator SRAM • Static Random Access Memory SRS • System Requirements Specification SSL • Secure Sockets Layer RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 13 ACRONYM DEFINITION SWP • Skill With Prize TCP • Transmission Control Protocol TEL • Tennessee Education Lottery TFS • Team Foundation Server TIN • Taxpayer Information Number TPSS • Total Physical Security Solution TSDE • Thermal Simulation of Drift Emplacement TSR • Technical Support Representative TTP • Trusted Third Party TTY • Text Telephone TVM • Ticket Vending Machine TVSS • Transient Voltage Suppression TXE • Transaction Engine UAT • User Acceptance Testing UBB • Upper Blocking Black UDP • User Datagram Protocol UE • User Equipment UL • Underwriters Laboratories UMTS/GSM • Universal Mobile Telecommunication System / Global System for Mobile UPC • Unique Product Identifier Code UPS • Uninterruptable Power Supply UPS • United Parcel Service USB • Universal Serial Bus USIM • Universal Subscriber Identity Module USP • Unique Selling Premises RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GLOSSARY OF ACRONYMS 14 ACRONYM DEFINITION UV • Ultraviolet VDS • Version Distribution System VGA • Video Graphics Array VIEW • Virtual Interface for Electronic Working VIRN • Void If Removed Number VLAN • Virtual Local Area Network VLT • Video Lottery Terminal VOC • Volatile Organic Compounds VOIP • Voice Over Internet Protocol VPN • Virtual Private Network VSAT • Very Small Aperture Terminal VSC • Video Spectral Comparator WAN • Wide Area Network WBS • Work Breakdown Structure WCDMA • Wideband Code Division Multiple Access WLA-SCS • World Lottery Association-Security Control Standard WP • Working Papers WPC • Weekly Per Capita WSRP • Web Services for Report Ports WSUS • Windows Server Update Services XML • eXtensible Mark-up Language RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8: PROPOSAL FORMAT 1.8.1 VOLUME I – TECHNICAL (NON-PRICE) PROPOSAL RFP Requirement: The Technical Proposal shall include descriptive and technical matter only and must be appropriately labeled on the outside of the enclosure with the Vendor’s name and address. No price figures shall be contained in the Technical Proposal. Any “Options” included within the Technical Proposal MUST be included in the base price. Options with an additional cost may be submitted but MUST be contained in a separate volume marked “Volume III Options”. The original plus six (6) copies of the Technical Proposal must be provided. In addition, the Technical Proposal must be submitted electronically on a CD or flash drive using a Microsoft Word or PDF file. The contents of the technical (non-price) volume must follow this outline, employing divider pages with tabs to separate the response sections: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. 1.8.1.A TRANSMITTAL LETTER RFP Requirement: The transmittal letter shall contain names, addresses, and telephone numbers of individuals who are authorized by the Vendor to address matters related to the Proposal including, but not limited to, contractual, technical, site visit, and background investigation issues. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Please reference Scientific Games’ Transmittal Letter on the following page. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8: PROPOSAL FORMAT 1.8-2 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY November 5, 2012 Mr. Timothy Poulin Deputy Director Bureau of Alcoholic Beverages and Lottery Operations 8 State House Station Augusta, Maine 04333-0008 Telephone: (207) 287-6750 Email: tim.poulin@maine.gov RE: Maine State Lottery Gaming System and Instant Ticket Printing RFP #201207350 Dear Mr. Poulin: Key developments within and surrounding the Maine State Lottery’s enterprise make this a pivotal point in your 38-year history. Pressure to grow revenue and net proceeds is increasing dramatically to offset shortfalls in funding from other sources; markets are reshaping with the arrival of a new techno-savvy generation of lottery players; and competition for gaming dollars from Maine’s growing casino presence and other “entertainment devices” is at record levels. Fortunately, Scientific Games is focused on ensuring the Lottery has the ability to drive revenue. This singular focus has lead us to invest in expanding Lottery System functionality through the introduction of new technologies and in developing exciting new products and services to ensure the Maine State Lottery can capitalize on this exciting new world of possibilities. Our industry is also beginning to realize that focusing on cost cutting hampers the ability to react to, and profit from, market changes. The Maine State Lottery’s renewed focus on increasing sales and revenue is evident in the 5% growth in total sales achieved in FY’12. This growth of $11.4 million in sales dwarfs the $1.87 million a 10% reduction in expenses, were that even possible, would have achieved. Only Scientific Games has the proven track record, systems, products and personnel dedicated to the Maine State Lottery to ensure its continued ability drive revenue in the face of market change. In addition, only Scientific Games has professionals in place and dedicated to the Maine State Lottery now to ensure a swift and seamless conversion with the new products and services the Lottery needs to address these challenges. These individuals possess the Maine-specific knowledge, skill, talent, creativity, and experience that are necessary to ensure the Lottery continues its history of innovation and growth. In this age of uncertainty, stability is paramount. The Maine State Lottery has a team with a firm commitment to the Maine State Lottery. Darrell Frecker, Mike Skibel, Ed Parker, Steve Zelinski, Eric Moore, and Mary Wdowin, and the rest of Scientific Games’ team have served you with pride and enthusiasm over the years and look forward to helping you usher in another decade of success. Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA USA 30004 770.664.3700 Fax: 678.624.4115 www.scientificgames.com November 5, 2012 Page 2 We have assembled a proposal designed to exceed the expectations of the Maine State Lottery today and throughout the next decade. The ?exibility and value of our unique offering mitigates risk to your existing revenue stream. The positioning of new products and services that immediately begin maximizing revenue opportunities is a fundamental aspect of our proposal. We know Maine and we have used this insight to create unique opportunities for the Lottery. Leveraging our interactive divisions, our proposal offers the Maine State Lottery access to new interactive channels, and the new players these channels bring, over the life of the contract, subject to local and federal law. Scienti?c Games? customized implementation plan, communications network design, marketing, and service offerings combine to create extraordinary value that distinguishes our revenue generating capability from others. In this regard, we are extremely con?dent our response to the Maine State Lottery?s RF offers not only the optimal solution for helping the state meet its increasing revenue demands, but also assures a platform for your future beyond the life of the contract?providing a ?exible state~of- the-alt system, an exceptional new and field-proven terminal, and a service infrastructure that positions the Lottery to capture and benefit from future Opportunities that have yet to be revealed. We look forward to participating in the next steps of the proposal evaluation process. While not speci?cally called for in the schedule, we do encourage the Lottery to consider an oral presentation and evaluation of the performance of a potential partner?s customers as well as their satisfaction in that partner as part of its process. This approach gives the Lottery the opportunity to interact with the bidding companies and understand current business activities, including recent and current lottery technology conversion projects. Recent successes are often indicators of future successes and should be closely assessed as part of your decision process. As an of?cer of the company and the individual legally authorized to negotiate and contractually bind Scienti?c Games, please feel free to contact me on any additional matters concerning this proposal. Sincerely, WW William Huntley President, Lottery Systems Office: (770) 664-3753 Email: Scientific Games [ntemationaL Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA USA 30004 770.664.3700 Fax: 678.624.4l 15 SCIENTIFIC November 5, 2012 Page 3 The person authorized by Scientific Games to address matters related to the proposal, including, but not limited to, contractual, technical, site visit scheduling and background investigation issues is: • Sean Athey Vice President, Systems Sales Americas 1500 Bluegrass Lakes Parkway Alpharetta, GA 30004 Office: (804) 692-7581 Email: Sean.athey@scientificgames.com The firm that audits Scientific Games’ financial information is: Deloitte & Touche LLP. Scientific Games’ Federal Employer Identification Number is: 58-1943521. Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA USA 30004 770.664.3700 Fax: 678.624.4115 www.scientificgames.com SECTION 1.8.1.B: FORMAL PRESENTATION 1.8.1.B FORMAL PRESENTATION RFP Requirement: Formal Representation by the Vendor to comply with all Terms and Conditions (Part 2) with any exceptions noted. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In accordance with RFP Section 1.8.1.B, Scientific Games has read, understands and will comply with all terms and conditions contained in RFP Part 2 – Terms and Conditions. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.B-2 SECTION 1.8.1.B: FORMAL PRESENTATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8.1.C: PROPOSAL BOND AND LITIGATION BOND 1.8.1.C PROPOSAL BOND AND LITIGATION BOND RFP Requirement: Proposal Bond and Litigation Bond (see Sections 1.26 and 1.27). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In accordance with RFP Sections 1.8.1.C and 1.25, Scientific Games provides in this section our Proposal Bond in the amount of $100,000 as required by the RFP. It is payable to the Maine State Lottery. Further, in accordance with RFP Sections 1.9.1.C and 1.25, Scientific Games specifies that our Technical and Price Proposals will remain valid for a period of 18 months following the date on which proposals are due (November 5, 2012). In accordance with RFP Sections 1.8.1.C and 1.26, Scientific Games provides in this section our Litigation Bond in the amount of $500,000. It is payable to the Maine State Lottery. Further, in accordance with RFP Sections 1.9.1.C and 1.26, Scientific Games specifies that our Litigation Bond will remain in effect for a period of two years following the date on which proposals are due (November 5, 2012). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.C-2 SECTION 1.8.1.C: PROPOSAL BOND AND LITIGATION BOND This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 00410 BID BOND KNOW ALL MEN BY THESE PRESENTS: that we, the undersigned GAMES as Principal, and RLI INSURANCE COMPANY as Surety, are hereby held and firmly bound unto MAINE STATE LOTTERY in the sum of 3 100.0000!) for the payment of which, well and truly to be made, we hereby jointly and severally bind ourselves, successors, and assigns. THE CONDITION of this obligation is such that whereas the Principal has submitted to MAINE STATE LOTTERY a certain BID, attached hereto and hereby made a part hereof to enter into an Agreement in writing for the following Work: LOTTERY GAMING SYSTEM AND INSTANT TICKET PRINTING. RFP 201207350 NOW THEREFORE, If said BID shall be rejected, or If said BID shall be accepted and the Principal shall execute and deliver an Agreement in the form of the Agreement attached hereto (properly completed in accordance with said BID) and shall furnish a BOND for his faithful performance of said Agreement, and for payment of all persons performing labor or furnishing materials in connection therewith, and shall in all other respects perform the Agreement created by the acceptance of said BID, then this obligation shall be void; otherwise the same shall remain in force and effect, it being expressly understood and agreed that the liability of the Surety for any and all claims hereunder shall, in no event, exceed the penal amount of this obligation as herein stated. The Surety, for value received, hereby stipulates and agrees that the obligations of said Surety and its BOND shall be in no way impaired or affected by any extension of the time within which the Owner may accept such and said Surety does hereby waive notice of any such extension. IN WITNESS WHEREOF, the Principal and the Surety have hereunto set their hands and seals, and such of them as are corporations have caused their corporate seals to be hereto affixed and these presents to be Signed by their proper officers, the day and year first set forth above. Signed and sealed this 2ND day of OCTOBER 2012 SCIENTIFIC GAMES INTERNATIONAL, INC Principal BY: v9 TA): INSURANCE COMPANY Surety BY: . itN?A MANAPOLILLO 5/ TITLE: Mne,,_,n_Fm IMPORTANT: Surety companies executing Bonds must appear on the Treasury Department's most current list (Circular 570 as amended) and be authorized to transact business in the State where the Work is located. 11/93 Section 00410 - Page of 1 ACKNOWLEDGEMENT BY SURETY STATE OF ILLINOIS COUNTY OF COOK On this 2ND day of October, before me, Meredith Covelli, a Notary Public, within and for said County and State, personally appeared Linda Napolillo to me personally known to be the Attorney?in?Fact of and for RLI Insurance Company that she executed the said instrument as the free act and deed of said Company. IN WITNESS WHEREOF, I have hereunto set my hand and affixed my of?cial seal, at my office in the aforesaid County, the day and year in this certificate first above written. 3 r? \O?toi Cadiz (WC-(imam thary Public in the State of Illinois County of Cook agrarian nan . . norasv pursue. arm or mutants commanqu mass can ram 9 Po. Box 3967 Peoria, IL 61612-3967 Fax: (309)689-2036 RLI Insurance Company WSW POWER OF ATTORNEY Know All Men by These Prevents: That this Power of Attorney is not valid or in effect unless attached to the bond which it authorizes executed, but may be detached by the approving of?cer if desired. That RLI Insurance Company, an Illinois corporation, does hereby make, constitute and appoint: Robert E. Duncan ndra M. Martinez Mcliss L. Fortier Colleen F. Harrin on dith A. -E?imov Susan A. Welsh. Karen L. Daniel Linda M. Na lillo Joellen M. Mendoza Patricia M. Do le Marcia K. Cesafs ndra M. Nowak Christo her P. Troha David J. Roth. Michelle D. Krebs. Stephanie L. Klearman. iointlv or severallv in the City of Chicago . State of Illinois its true and lawful Agent and Attorney in Fact, with full power and authority hereby conferred, to sign, execute, acknowledge and deliver for and on its behalf as Surety, the following described bond. Any and all bonds provided the bond penalty does not exceed Twenty Five Million Dollars The acknowledgment and execution of such bond by the said Attorney in Fact shall be as binding upon this Company as if such bond had been executed and acknowledged by the regularly elected officers of this Company. The RLI Insurance Company further certi?es that the following is a true and exact copy of the Resolution adopted by the Board of Directors of RLI Insurance Company, and now in force to-wit: "All bonds, policies, undertakings, Powers of Attorney or other obligations of the corporation shall be executed in the corporate name of the Company by the President, Secretary, any Assistant Secretary, Treasurer, or any Vice President, or by such other of?cers as the Board of Directors may authorize. The President, any Vice President, Secretary, any Assistant Secretary, or the Treasurer may appoint Attorneys in Fact or Agents who shall have authority to issue bonds, policies or undertakings in the name of the Company. The corporate seal is not necessary for the validity of any bonds, policies, undertakings, Powers of Attorney or other obligations of the corporation. The signature of any such of?cer and the corporate seal may be printed by facsimile." IN WITNESS WHEREOF, the RLI Insurance Company has caused these presents to be executed by its Slice President with its corporate seal af?xed this 3th day of lime 2:112 . RLI Insurance Company .- 9.Vice President I ?ms State of Illinois SS County of Peoria CERTIFICATE 0? this day Of befof? me, a Notary PUbliC, l, the undersigned of?cer of RLI Insurance Company, a stock Personally appeared M, Who being by me (My sworn, corporation of the State of Illinois, do hereby certify that the attached acknowledged that he Signed the above Power of Attorney as the aforesaId Power of Attorney is in full force and effect and is irrevocable; and of?cer of the RLI Insurance Company and acknowledged said instrument to furthermore= that the Resolution of the Company as set forth in the be the voluntary act and deed ofsald corporation. Power of Attorney, is now in force. In testimony whereof, I have here to at my hand?the seal of the Insurance Company this dayof C) ?lwt?nv. 3 Ema Notary Public RLI Insurance Company among; i I5 JACQUELINE M. BOCKLER - -- STATECF ?"33 COMMISSION EXPIRES Vice President [220371'020212 Bond CM8257953 LITIGATION BOND KNOW ALL BY THESE PRESENTS: That we, SCIENTIFIC GAMES INTERNATIONAL. INC as Principal (hereinafter referred to as ?P11'ncipal?) and the INSURANCE COMPANY as Surety (hereinafter referred to as ?Surety?) are holden and ?rmly bound jointly and severally unto STATE LOTTERY as Obligee (hereinafter referred to as "Obligee?) in the sum of FIVE HUNDRED THOUSAND AND Dollars 500000-00 to which payment well and truly to be made, we hereby bind ourselves, our successors, and assigns, ?rmly by these presents. WHEREAS, MAINE STATE LOTTERY issued a Request for Proposal (hereinafter referred to as dated AUGUST15.2012 and in reSponse to the RFP the Principal has submitted a proposal to the MAINE STATE LOTTERY WHEREAS, the RFP requires the Principal to submit with its proposal a bond in the amount of FIVE HUNDRED THOUSAND AND Nome Dollars 500.000.00 NOW, THEREFORE, the condition of this obligation is such that in the event that (I) the Principal ?les suit against the State of MAINE any employee of the lottery, the lottery, or any individual member thereof, challenging the award of the instant ticket contract pursuant to the above referenced RFP, and the Principal does not prevail in said suit. then the?Obligee shall have reason to file claim against this bond to recover damages for lost revenue resulting from a delay in the instant lottery ticket printing due to such a suit brought by the Principal. This obligation shall remain in full force and effect for two (2) years from the proposal submission date; however, the vendor may request, and the lottery may grant a release of the bond after six (6) months from the proposal submission date in return for a release and covenant not to sue in a form acceptable to the Lottery, signed by the vendor, notarized, and accepted by the lottery. The successful vendor may request such release, and release may be granted, at the time of contract executions. IN WITNESS WHEREOF, the above parties have execmed this instrument under their several seals this 15th day of OCTOBER 2012 WITN .S: SCIENTIFIC GAMES INTERNATIONAL. INC BY Aabaer'?d?eqw Vanities are, WITNESS: RLI INSURANCE COMPANY Sal/Wl til/t;va I Melissa Fortier Attomey?in-fact ACKNOWLEDGEMENT BY SURETY STATE OF ILLINOIS COUNTY OF COOK On this 151h day of October, before me, Meredith Covelli, a Notary Public, within and for said County and State, personally appeared Melissa Fortier to me personally known to be the Attorney?in?Fact of and for RLI. Insurance Company that she executed the said instrument as the free act and deed of. said Company. IN WITNESS WHEREOF, I have hereunto set my hand and af?xed my of?cial seal, at my of?ce in the aforesaid County, the day and year in this certificate ?rst above written. cal-?2 ad Notary Public in the State of Illinois County of Cook OFFICIAL saw, ovatu MEREDITH gigs or suitors mamas minimum a ,Wbe Po. Box 3967 Peoria, IL 61612-3967 Phone: (800)645-2402 Fax: (309)689-2036 RLI Insurance Company 3?th POWER OF ATTORNEY Know All Men by These Presents: That this Power of Attorney is not valid or in effect unless attached to the bond which it authorizes executed, but may be detached by the approving officer if desired. That RLI Insurance Company, an Illinois corporation, does hereby make, constitute and appoint: Robert E. Duncan Sandra M. Martinez Melissa L. Fortier Colleen F. Harrin ton Judith A. Luc -E?imov Susan A. Welsh Karen L. Daniel Linda M. Na olillo Joellen M. Mendoza Patricia M. Do le Marcia K. Cesafs Sandra M. Nowak Christo her P. Troha David J. Roth. Michelle D. Krebs. Stephanie L. Klearman. iointlv or severally in the City of Chicago . State of Illinois its true and lawful Agent and Attorney in Fact, with full power and authority hereby conferred, to sign, execute, acknowledge and deliver for and on its behalf as Surety, the following described bond. Any and all bonds provided the bond penalty does not exceed Twenty Five Million Dollars The acknowledgment and execution of such bond by the said Attorney in Fact shall be as binding upon this Company as if such bond had been executed and acknowledged by the regularly elected of?cers of this Company. The RLI Insurance Company further certi?es that the following is a true and exact copy of the Resolution adopted by the Board of Directors of RLI Insurance Company, and now in force to?wit: "All bonds, policies, undertakings, Powers of Attorney or other obligations of the corporation shall be executed in the corporate name of the Company by the President, Secretary, any Assistant Secretary, Treasurer, or any Vice President, or by such other of?cers as the Board of Directors may authorize. The President, any Vice President, Secretary, any Assistant Secretary, or the Treasurer may appoint Attorneys in Fact or Agents who shall have authority to issue bonds, policies or undertakings in the name of the Company. The corporate seal is not necessary for the validity of any bonds, policies, undertakings, Powers of Attorney or other obligations of the corporation. The signature of any such officer and the corporate seal may be printed by facsimile." IN WITNESS WHEREOF, the RLI Insurance Company has caused these presents to be executed by its Vie; President with its corporate seal af?xed this 8th day of June 2912 . RLI Insurance Company 33?) QO 53Vice Pre51dent . . I State of Illinois SS County of Peoria CERTIFICATE 011 this Jih? day Of 2 before me, a Non?? PuhliC, I, the undersigned officer of RLI Insurance Company, a stock personally appeared DI . Who bel?g by me till-11y corporation of the State of Illinois, do hereby certify that the attached acknowledged that he SIgned the ab0vc Power of Attorney as the aforesaid Power of Attorney is in full force and effect and is irrevocable; and of?cer of the RLI Insurance Company and acknowledged said instrument to furthermore, that the Resolution of the Company as set forth in the heme aetand deed Ofsa'd corporation Power of Attorney, is now in force. In testimony whereof, I have hereunto set my hand and the seal of the RLI Insurance Company this day of Notary Public RLI Insurance Company Rumii?nnv/TE .7: i' JACQUELINE M. BOCKLER a a= COMMISSION EXPIRES 03.1011'14 Vice President 05? I22037I020212 A0058707 SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION 1.8.1.D DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION RFP Requirement: Disclosure of Litigation and Other Information (see Section 1.29). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In accordance with RFP Sections 1.8.1.D and 1.28, Scientific Games hereby lists and summarizes pending or threatened litigation, administrative or regulatory proceedings, or similar matters that could materially affect Scientific Games or our performance. Scientific Games does not have any owners, officers, directors, or partners that have ever been convicted of a felony. Scientific Games understands that failure to disclose such matters required by RFP Section 1.28 may result in the rejection of the Proposal or in termination of the contract. We further understand that this is a continuing disclosure requirement. Any such matter commencing after Proposal submission and, if we are awarded the resulting contract, will be disclosed in a timely manner in a written statement to the Lottery. As part of the continuing disclosure requirement, disclosure documents will be submitted for any new litigation. Scientific Games understands that failure to disclose such matter may result in rejection of the proposal or in termination of a contract. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.D-2 SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION PENDING LITIGATION Scientific Games Corporation Tyrone Beasley v. Scientific Games Corporation; EEOC No. 530-2012-01679, March 30, 2012 Complainant was employed with the Company as an Assistant Operations Manager and was terminated on August 8, 2011.  Complainant alleges the Company discriminated against him on the basis of disability and retaliated against him.  Mr. Beasley filed a charge with the EEOC on May 8, 2012. The Company’s Position Statement was due on June 8, 2012, but we have been granted an extension. The new due date has not been set at this time. David K. Thomas v. Raymond L. Smith, Scientific Games Corporation & Progressive Northern Insurance Co., District Court of Oklahoma County, State of Oklahoma, Case No. CJ-2011-8122, October 27, 2011 Plaintiff has filed a suit for personal injuries and other damages in excess of $75,000 arising from a car accident with a vehicle driven by an employee of Scientific Games Corporation on April 6, 2010.  The matter has been referred to insurance counsel.  Case is in discovery. Jose Rodriguez v. Richard L. Jobse, Scientific Games Corp., Jesus Camache, and Cesare Fruit Company Inc., New York Supreme Court, Nassau County, Case No. 21437/10, Filed November 11, 17, 2010 Plaintiff claims that on April 10, 2010, the defendant Richard Jobse, an employee of the Company, was driving in a negligent manner and struck the plaintiff ’s vehicle, causing serious injuries to both the plaintiff ’s vehicles and to the plaintiff. This matter has been referred to insurance counsel. Andre Butts v. Scientific Games Corporation, Pennsylvania Human Relations Commission, Case No. 200905799; EEOC No. 17F201061557, April 30, 2010 Complainant was employed with the Company as a Tell Sell Representative. Complainant alleges he was treated unfairly because of his race and that he was discharged in retaliation for complaining about racial discrimination. The Company responded to the complaint on June 30, 2010. A fact finding conference scheduled for July 21, 2010 was cancelled and has not been rescheduled. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION Scientific Games International, Inc. Faustin Gneze v. Scientific Games International, Carly Gausling, Wendell Briggs, Chip Miller, and Chi K. T. Nguyen, U.S. District Court, Northern District of Georgia, Atlanta Division, Civil Action No. 1:12-cv-02404-JEC-AJB, July 11, 2012 Plaintiff filed suit pro se against Scientific Games International, Inc., Carly Gausling, Wendell Briggs, Chip Miller, and Chi K. T. Nguyen (all current employees of Scientific Games) in the Northern District of Georgia. Scientific Games intends to defend this suit vigorously. In May 2012, Mr. Gneze filed an EEOC charge against Scientific Games for discrimination on the basis of race and sex that was dismissed as not timely; however, Mr. Gneze had 90 days from the date of that charge to file a lawsuit. Scientific Games has not been able to obtain a copy of the complaint yet and none of the defendants have been served. The plaintiff has filed a motion to proceed in Forma Pauperis and the complaint will not be available until the judge has ruled on that motion. The judge will conduct a frivolity review when reviewing the in Forma Pauperis motion. Faustin Gneze v. Scientific Games International, Inc., U.S. EEOC, Atlanta District Office, EEOC Charge No. 410-2012-04322, May 25, 2012 Complainant resigned his employment with the Company in 2010. In May 2012, Complainant filed a charge alleging the Company discriminated against him on the basis of his race and sex. On May 31, 2012, the EEOC dismissed the charge because it was not timely. Complainant has 90 days from the date he received the dismissal to file a lawsuit. Mr. Gneze filed a lawsuit against Scientific Games on July 11, 2012. Samuel Williams v. Scientific Games International, Inc., U.S. EEOC, Atlanta District Office, EEOC Charge No. 410-2012-04248, May 25, 2012 Complainant filed a charge alleging the Company discriminated against him on the basis of his sex and retaliated against him. We were informed by the EEOC that we should be receiving additional information in July 2012, but no such information has been received. At this time, no further action is required by the Company.  Christopher S. Su v. Scientific Games International, Inc., U.S. EEOC, Atlanta District Office, EEOC Charge No. 410-2012-02854, March 12, 2012 Complainant, who was employed as an Instant Game Manager, alleges the Company discriminated against him on the basis of his race, national origin and disability.  He also claims the Company retaliated against him for complaining about discrimination in the workplace.  Complainant resigned his employment with the Company on January 30, 2012.  The Company filed its Position Statement on May 15, 2012. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.D-3 1.8.1.D-4 SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION Izola Russaw v. Scientific Games International, Inc., U.S. EEOC, Atlanta District Office, EEOC Charge No. 846-2012-14580, January 25, 2012 Complainant, who was employed as a Packer, alleges the Company discriminated against her on the basis of her age, race, and gender. She also claims the Company retaliated against her for complaining about discrimination in the workplace. The Company’s Position Statement was filed on April 23, 2012. Jenna Francis v. Scientific Games International, Inc., Pennsylvania Human Relations Commission, Case No. 201102982; EEOC No. 17F201260457, May 9, 2011 Complainant was employed with the Company as a Help Desk Specialist.  Complainant alleges the Company discriminated against her on the basis of her gender by failing to promote her.  SGI submitted its answer to the Plaintiff ’s Amended Complaint on March 6, 2012. The fact finding conference scheduled for March 27, 2012 was cancelled.  SGI submitted its position statement to the PHRC on April 27, 2012. Scientific Games International, Inc. v. Pennsylvania Department of General Services and Department of Revenue, Commonwealth Court of Pennsylvania, 380 MD 2011, filed August 16, 2011 Scientific Games filed a Motion for Preliminary Injunction and declaratory action on August 16, 2011 against the State of Pennsylvania seeking to overturn the cancellation of the procurement and award of contract for the central computer control system.  GTECH Corporation moved to intervene.  A hearing on the preliminary injunction and intervention by GTECH was held on October 3 and 4, 2011.  Motion to intervene was granted in favor of GTECH.  Motion for Preliminary Injunction denied. Scientific Games filed an appeal to the PA Supreme Court on January 9, 2012, which remains pending. Scientific Games also filed a Notice of Claim with the PA General Services Administration on February 6, 2012. On May 10, 2012, the PA Supreme Court granted the Commonwealth’s and GTECH’s Petition to File Interlocutory Appeal regarding (i) whether the Board of Claims has exclusive jurisdiction over every contract claim against the Commonwealth, including claims raising an issue as to whether a contract was formed, and (ii) whether the exception to the Board of Claims’ jurisdiction for claims where another provision of law grants confers jurisdiction upon a different tribunal applies only where there is a specific grant of jurisdiction. GTECH and Commonwealth filed their briefs on appeal on July 3, 2012. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION Joel N. Horvath v. Scientific Games Online Entertainment Systems, Inc., Pennsylvania Human Relations Commission, Case No. 201006297; EEOC No. 17F201161665, June 15, 2011 Complainant was employed by PAP Security Printing, Inc. (“PAP”) as a Bench Technician. PAP is a subcontractor to Scientific Games. Complainant was never employed by Scientific Games. Complainant alleges that Scientific Games “aided, abetted, incited, compelled and/or coerced” PAP to discriminate against Complainant on the basis of his disability. Complainant has also filed a charge against PAP. The fact finding conference has been cancelled and has not been rescheduled. Scientific Games submitted its answer on September 21, 2011. Faustin Gneze v. Michael L. Thurmond, Commissioner of Georgia Department of Labor, and Scientific Games International, Inc., Case No. 2010CV189761, Superior Court of Fulton County, State of Georgia, filed August 17, 2010 Plaintiff is a former employee of Scientific Games International, Inc. Plaintiff brought suit, Pro Se, against the Georgia Department of Labor and Scientific Games, Inc. (will be corrected to Scientific Games International, Inc. at the appropriate time) regarding the denial of unemployment benefits by the Georgia Department of Labor. Scientific Games International, Inc. intends to defend this matter vigorously. Robert D. Gordon v. Scientific Games International, Inc., EEOC Charge No. 410-2009-05224 On August 7, 2009, Robert D. Gordon filed an EEOC charge against SGI for alleged pay discrimination on the basis of race. A response from SGI was due to the EEOC on October 16, 2009, but the Company, through outside counsel, has requested an extension for filing its response on this matter. The Company filed its Position Statement on the case on December 23, 2009. An on-site investigation was conducted by the EEOC on February 8, 2011. The Gameologist Group LLC v. New York Division of the Lottery and Scientific Games, Inc., Case No. 09/102951 In 2009, the Gameologist Group filed the above referenced action in the Supreme Court for the State of New York County of New York. The action is based upon the alleged infringement of Gameologist’s trademarks by the sale of instant scratch tickets in New York for a game designated “Bada Bling.” Defendants moved to dismiss the Lottery based upon sovereign immunity, and to dismiss SGI for failure to adequately allege infringement and for unfair trade practices under the Lanham Act. in May 2011, the Court granted our motion to stay this case pending disposition of a related Federal action, described below. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.D-5 1.8.1.D-6 SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION The Gameologist Group LLC v. SGI & SGC, Case No. 09/108365 In 2009, the Gameologist Group filed a second action in the Supreme Court for the State of New York County of New York against SGI and SGC. The action challenged sales of instant scratch-off tickets containing the word BLING combined with another word (e.g., “SPRING BLING,” “$50,000 BLING,” etc.)  In 2009, the matter was removed to the United States District Court for the Southern District of New York and, on October 25, 2011, that Court granted SGI’s motion for summary judgment in all respects. Gameologist appealed the decision to the United States Court of Appeals for the Second Circuit and SG moved in the District Court for the recovery of its costs and attorney’s fees.  On April 26, 2012, the District Court judge denied our motion for attorney’s fees, reasoning that the plaintiff ’s case, though unsuccessful, had sufficient merit to avoid the payment of our attorney’s fees or to justify Rule 11 sanctions. The District Court action is now closed; plaintiffs (appellants) filed their opening brief to the Appeals Court on July 11, 2012. WV Division of Labor, Case No. 06-0729 Scientific Games International, Inc. received a subpoena duces tecum dated April 19, 2007, from the WV Division of Labor with respect to a former employee. The former employee, Timothy Baldwin, has filed a complaint about the company and the WV Division of Labor is requesting certain records. We filed our response on June 1, 2007 and provided additional information to the investigator on June 15, 2007. Colombian Litigation SGI previously owned a minority interest in Wintech de Colombia S.A., or Wintech (now liquidated), which formerly operated the Colombian national lottery under a contract dated March 12, 1992 with Empresa Colombiana de Recursos para la Salud, S.A. (“Ecosalud”), an agency of the Colombian government, now known as Empresa Territorial para la Salud. Litigation is pending in Colombia concerning various claims among Ecosalud, Wintech and SGI, relating to the termination of the contracts with Ecosalud. On July 1, 1993, Ecosalud adopted resolutions declaring, among other things, that the breach of contract and asserted various claims for compensation and penalties against Wintech, SGI and other shareholders of Wintech (Resolutions No. 0493, October 15, 1993; 0263, July 15, 1993; and 0246, July 1, 1993; collectively, the “caducidad resolutions”) Likewise, by means of Resolution No. 222, March, 1994, Ecosalud further liquidated these amounts it claims were owed to it as result of the termination of the lottery contract. On March 15, 1994, Scientific Games filed suit in the Tribunal Contencioso Administrativo de Cundinamarca in Bogota, Colombia to set aside the caducidad RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION resolutions. On March 8, 2001, the Tribunal found Scientific Games and other parties in breach. Scientific Games appealed this judgment before the Council of State, and it remains pending. Likewise, in 1996, Wintech filed a separate lawsuit against the caducidad resolutions, which also received an unfavorable ruling from the Tribunal. Wintech’s appeal before the Council of State was denied on July 22, 2009. On July 15, 1996, Ecosalud served Scientific Games with a complaint in Civil Action No. 1-96-CV-1586, U.S. District Court, Northern District of Georgia, in which Ecosalud asserted many of the same claims asserted in the Colombian litigation. The U.S. District Court dismissed the complaint filed by Ecosalud and ordered Ecosalud to pay court costs. Ecosalud appealed the dismissal to the U.S. Court of Appeals for the 11th Circuit, and the appeal was denied. In a related matter, Ecosalud filed an executory collection proceeding before the Tribunal Contencioso of Cundinamarca in Colombia on June 4, 1999 against SGI. The claim in the executory proceeding is that Ecosalud, pursuant to its quasigovernmental powers, terminated the contract by resolution and liquidated its damages for among other things, the realization of the full amount of alleged damages under the contract in the amount of approximately 90 billion Colombian pesos, plus interest and costs. Although the resolutions are subject to other court challenges, such resolutions have presumptive validity until overturned. Service of process on the Company for this matter was achieved in May 2002, and this matter is pending. A previous claim against Wintech for the same damages has been held to be subject to mandatory arbitration by the Colombia Council of State, the highest appellate court with jurisdiction over this matter. In July 2002, the Tribunal Contencioso of Cundinamarca denied SGI’s preliminary motion to dismiss the executory proceeding and the decision was upheld by the Council of State, the highest appellate court, in August 2003, of which SGI received notice in January 2004. As a result of these decisions, this proceeding was brought before the Tribunal Contencioso of Cundinamarca. On August 31, 2005, the procedural defense motion filed against this proceeding was denied by the Tribunal Contencioso of Cundinamarca, and the appeal before the Council of State was denied. The appeal and motion for reconsideration of this decision were denied on February 19, 2008. In July, 2009, the Colombian courts ruled against Wintech finding liability on the claims against it. It is unknown whether Wintech or its successors in interest will bring any collateral proceeding to set aside this determination. The Company has been advised by Colombian counsel that it has various defenses on the merits. In this regard, the merit defenses before the Tribunal Contencioso of Cundinamarca has continued on to the evidence stage. Upon its completion, the parties will be given the opportunity to file an allegation brief), in order for the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.D-7 1.8.1.D-8 SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION case to be decided. The progress of these various defenses and stages has been closely monitored and will be handled as appropriate. The Company has been informed by U.S. counsel that it has defenses, both procedural and substantive, to subsequent enforcement action in the United States of any money judgment that may result from the ongoing proceedings in Colombia. The Company intends to vigorously pursue these defenses as appropriate. The Company also has certain cross indemnities and undertakings from the two other privately held shareholders of Wintech for their respective shares of any liability to Ecosalud however, no assurance can be given that the other shareholders of Wintech will, or have sufficient assets to, honor their indemnity undertakings to the Company when the claims by Ecosalud against the Company and Wintech are finally resolved, in the event such claims result in any final liability. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8.1.E: ACKNOWLEDGEMENT OF ALL RFP ADDENDA 1.8.1.E ACKNOWLEDGMENT OF ALL RFP ADDENDA RFP Requirement: Acknowledgement of all RFP addenda. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In accordance with RFP Sections 1.8.1.E and 1.6 – Vendor Questions and Clarification of RFP, Scientific Games acknowledges the following RFP Addenda: RFP NO. 201207350 ● NOVEMBER 1, 2012 ● ● Maine State Lottery Responses to Vendor Questions dated October 12, 2012. ● Maine State Lottery Responses to Vendor Questions dated October 19, 2012. ● Amendment to the Lottery Gaming System and Instant Ticket Printing RFP# 201207350 dated October 19, 2012. ● Amendment to the Lottery Gaming System and Instant Ticket Printing RFP# 201207350 dated October 22, 2012. ● Amendment to the Lottery Gaming System and Instant Ticket Printing RFP# 201207350 dated October 29, 2012. MAINE STATE LOTTERY 1.8.1.E-2 SECTION 1.8.1.E: ACKNOWLEDGEMENT OF ALL RFP ADDENDA This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8.1.F: RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 1.8.1.F RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 RFP Requirement: Response to Specifications (Part 3) in identical order to Part 3 subsections. An original and two (2) copies of the required financial information (Section 3.9.10) should be filed with the original Proposal, and not with all copies. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.F-2 SECTION 1.8.1.F: RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8.1.G: VENDORSELECTED TECHNICAL DOCUMENTATION AS APPENDICES 1.8.1.G VENDOR-SELECTED TECHNICAL DOCUMENTATION AS APPENDICES RFP Requirement: Vendor-selected technical documentation as appendices. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games has provided all section-related technical documentation behind the “Supplemental Information” tab card at the end of each section. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.G-2 SECTION 1.8.1.G: VENDOR-SELECTED TECHNICAL DOCUMENTATION AS APPENDICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 1.8.1.H: RETAILER TERMINALS 1.8.1.H RETAILER TERMINALS RFP Requirement: Two retailer terminals in working order, operating in stand-alone mode, for assessment by the Lottery. A retailer manual and/or user guide must be included. Terminals need not issue Maine State Lottery games. One ticket vending machine, operating in standalone mode, with retailer manual and/or user guide. Terminals and the vendor’s vending machine must be delivered to: Maine State Lottery, 10 Water Street, Hallowell, ME 04347 no later than 3 business days after November 5, 2012. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Two retailer terminals and one ticket vending machine, all operating in standalone mode for assessment by the Lottery, will be delivered no later than three business days after November 5, 2012. The retailer manuals and user guides will be included. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 1.8.1.H-2 SECTION 1.8.1.H: RETAILER TERMINALS This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION RFP Requirement: This section describes the systems and services specifications for the Lottery Gaming System (the “System”). Prior to the detailed responses to Part 3, the Vendor must provide the following summary level responses: Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. This section describes the Systems and Service Specifications of the Lottery Gaming System (the “System”) proposed for the Maine State Lottery. Prior to the detailed responses to Part 3, Scientific Games has provided summary level responses in Section 3.0.1 through Section 3.0.5. Scientific Games has read and understands the requirements as set forth by the Lottery in this section as well as throughout the RFP in its entirety. As specified in RFP Section 1.16, we understand that the Maine State Lottery does not desire proposals of excessive length or containing a preponderance of boilerplate language. The emphasis of our proposal is on completeness of response and clarity of content. There are several areas where we describe the features of our system in detail. We do so with goal of accurately presenting the benefits the Lottery will enjoy from an award to Scientific Games. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION 3.0-2 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION 3.0-3 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-4 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-5 CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-6 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-7 CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-8 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-9 CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-10 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION 3.0-11 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-12 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION 3.0-13 ONGOING MAINE OPERATIONS TEAM By selecting Scientific Games as your vendor and partner, you will continue to work with the proven, knowledgeable talent of people who have supported and worked for the Maine State Lottery for many years. These people are current Maine residents familiar with the needs and desires of the Maine State Lottery, and who share your objectives. The entire Ongoing Operations Management Team—Darrell Frecker, Mike Skibel, Ed Parker, Steve Zelinski, Eric Moore, Liz Dimmick, and Mary Wdowin—with corporate support led by the Regional Director, Operations, Doug Parker, and the Regional Director, Sales, Ron Miguel—stand ready to continue this journey together to accomplish far greater achievements. The improved tools available from the AEGIS-EF system and the WAVE terminals will help the Maine State Lottery continue as an industry leader for many more years to come. The current and ongoing Maine Operations team, people you know you can trust, is pictured in Figure 3.0-5. Figure 3.0-5: Scientific Games’ Ongoing Maine Operations Team Scientific Games is in tune and shares with the Maine State Lottery’s mission objectives to provide high quality retailer customer service and increased revenues. We have just introduced you to some of the highlights of our proposal and the reasons why we are confident Scientific Games is the right choice for the Maine State Lottery. As stated in RFP Section 1.1, the Lottery has the following objectives for issuing its RFP and entering into a contract for the implementation and operation of the system: ● RFP NO. 201207350 Install an integrated gaming system that will meet the gaming product needs of the Lottery for the term of the contract. ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Darrell Frecker Doug Parker SECTION 3.0: INTRODUCTION 3.0-14 ● Obtain retailer terminals, supporting systems, and services that are operationally sound, incorporate the highest level of integrity and security, and minimize risk for the Lottery. ● Obtain instant ticket printing services that will generate additional revenue while ensuring the security and integrity of the Lottery. ● Obtain retailer terminals that will lead to high retailer and player satisfaction for quality and performance. ● Obtain a system that is sufficiently flexible to meet the Lottery’s evolving requirements. ● Obtain services for operating, maintaining, and enhancing the gaming support systems. ● Implementation of all proposed systems and services by the agreed-upon start-up schedule. ● Ensure that system and services corrections, improvements, and expanded gaming features are delivered in a timely manner. ● Maximize net lottery proceeds for the State of Maine. We understand completely that the fulfillment of these objectives is consistent with the cited RFP evaluation criteria. We pledge to meet, often times exceed—and in many instances significantly exceed—your requirements and objectives. DELIVERING ON YOUR OBJECTIVES Below, we provide you a snapshot of some of our thoughts and ideas that we think will help you to deliver upon your objectives. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION 3.0-15 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-16 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-17 CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-18 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION WHY SCIENTIFIC GAMES? Core to our corporate culture is our belief in the continuous improvement. With this proposal, Scientific Games is offering the Maine State Lottery exceptional technology and services that will enable higher sales and improved efficiencies for the Lottery management and your LSR field force. Scientific Games recognizes that one size does not fit all, and for this reason we also have a philosophy of thinking ahead—anticipating trends, then customizing our products and services to support those future needs. Exceeding the RFP requirement, Scientific Games commits to an annual technology review, ensuring that the systems and solutions proposed here will continue to remain able to exceed the Lottery’s requirements for system flexibility and security, for the term of the contract. While we all can agree that technology plays an important role, it is equally, if not more important, to look beyond the hardware because the hardware is simply an enabling technology available to all. What is most important to the Lottery, its retailers, and ultimately to the citizens of Maine, is the selection of a vendor with the appropriate mix of experience and foresight to ensure the Lottery is best able to capitalize on new technology to meet your challenges and achieve your goals for revenue and proceeds. As you know from working closely with us for the past eleven years, Scientific Games is that provider. We remain committed, willing and able to help you to drive your sales further skyward with strong and sustainable growth. 3.0.1 OVERVIEW RFP Requirement: Present an overview of the System and its experience in the field. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. This section is an overview of the design of Scientific Games’ gaming system and our production experience in other jurisdictions. We also provide details of the gaming system’s flexibility and adaptability to support growth and new requirements in the gaming environment over the life of the contract. Eleven years ago, the Maine State Lottery selected Scientific Games to provide a new lottery system due to the advanced capabilities inherent in that system. We believe this RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-19 3.0-20 SECTION 3.0: INTRODUCTION system and the Scientific Games’ support over eleven years has demonstrated that Scientific Games will provide a superior system under the new contract. With our AEGIS-EF gaming system and WAVE terminals, the Maine State Lottery can continue its leadership position in the industry. Scientific Games’ gaming system will enable the Lottery to leverage new game content opportunities while delivering enhanced value-based services; all built around enabling technology solutions. Scientific Games proposes AEGIS-EF as your new lottery gaming system. AEGISEF provides an advanced framework-based system for draw and instant ticket game management and associated services. AEGIS-EF meets both the immediate and long-range objectives of the Lottery and represents the highest standard of flexibility, reliability, integration, and security in the lottery industry. This architecture successfully supports many of the industry’s largest and most complex lotteries; it enables an expansive set of unique game types; it connects a diverse set of retail point-of-sale devices; and it can power multiple sales channels. Scientific Games designed AEGIS-EF around an open, standards-based architecture that employs the IT industry’s best practices for mission-critical transaction processing. AEGIS-EF provides a truly “open” platform by making use of Web services—a well-defined standard for system interoperability. This approach provides well-defined integration points for interconnecting existing systems and adding on additional services and third party products. AEGIS-EF will provide the Lottery with a flexible foundation for innovation and enhanced functionality for many years to come. With the AEGIS-EF solution, the Lottery will be positioned for future growth with a scalable, high-performance infrastructure that is both agile and manageable. AEGIS-EF exceeds your requirements in many ways. It is faster, more robust, more flexible and has capabilities far beyond the current AEGIS Maine system. AEGISEF has capability beyond that required to operate and manage a modern lottery today. Figure 3.0-7 captures the key benefits that Scientific Games’ proposed system will provide to the Maine State Lottery, its retailers, and players and how they exceed key RFP requirements. After review of Section 3.1 and Section 3.4, as well as all other relevant proposal sections, you will understand why AEGIS-EF is the ultimate package for both the entertainment and business management sides of the Maine State Lottery business model. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION 3.0-21 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-22 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-23 CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-24 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION The following provides a high-level summary overview of AEGIS-EF’s key technology components, including our best-in-class hardware, software, and operating system solutions. SERVER TECHNOLOGY AEGIS-EF deployed in Maine will run on state-of-the-art HP server platforms as host to the transaction processing, database, and game management software. HP is one of the world’s leading technology companies, providing robust and reliable solutions to consumers, businesses, and institutions around the world. HP is a true full-service, enterprise IT partner that offers enterprise consulting services and managed services to Scientific Games in support of Lottery operation. AEGIS-EF offers the Lottery the ability to implement solutions to all of your stated business requirements. AEGIS-EF will seamlessly integrate with the Lottery’s current back-office applications. AEGIS-EF also has the architectural flexibility to adapt to and integrate with new business applications launched in the future or with other industry-standard enterprise applications. For example, Scientific Games can fuse AEGIS-EF with enterprise resource management application systems like SAP and ORACLE E-Business, including ORACLE’s PeopleSoft and JD Edwards Enterprise One. The transaction processing and database components of our AEGIS-EF solution are powered by the latest generation of HP’s 64-bit Proliant enterprise server technology. The selected HP servers provide industry-leading performance, security, and availability in a multiple processor server engineered to excel in a variety of mission-critical environments. In addition to unsurpassed product reliability, HP innovations provide platforms and solutions that improve data center efficiency while helping customers manage complexity and risk. Along with HP’s 64-bit Proliant enterprise server technology, AEGIS-EF is comprised of the following software components that can be upgraded as needed and supported through a variety of resources. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-25 SECTION 3.0: INTRODUCTION 3.0-26 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION 3.0-27 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-28 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION One of the key benefits of AEGIS-EF’s open architecture is its ability to accommodate a wide variety of third party products and applications. This flexibility was demonstrated in the Maryland Lottery System, where Scientific Games integrated AEGIS-EF with the software of a third-party monitor game provider. AEGIS-EF is capable of readily integrating, with minimum impact, the operations and features that use new technologies. AEGIS-EF also offers quicker time-to-market for business products and services, straightforward control and oversight of your business, and forward compatibility for wherever your business needs and objectives take you. Many changes can occur in the 10-year life of a lottery systems contract. As opportunities for new games and technology arise, AEGIS-EF will provide the Maine State Lottery with the optimum platform to implement changes that enable you to increase revenue, expand your product offering, and thus maximize contributions to Maine’s General Fund. GLOBAL PRODUCTION EXPERIENCE Scientific Games has global experience in converting major lottery gaming systems and operating such systems. Examples include our recent conversions of the Connecticut, Pennsylvania, Indiana, and Iowa Lottery’s gaming systems, installation of new terminals for Australia’s Golden Casket Lottery, installation of an in-lane solution for Norway’s Norsk Tipping Lottery, and the start-up of the China Sports Lottery, which has over 55,000 terminals. Scientific Games has successfully implemented Lottery gaming systems, products and services globally in over 60 lottery jurisdictions since 2008, including the Video Gaming System in Maine. These implementations have included draw and instant games, charitable gaming, retailer devices, mobile and clerk-operated terminals, video systems and terminals, player self-service terminals, ticket checkers, in-lane systems, Lottery and retailer websites, monitor game products and services, and support of instant ticket inventory management functions. Figure 3.0-8 shows where we have offices worldwide. This is detailed further in Section 3.9. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-29 SECTION 3.0: INTRODUCTION 3.0-30 Figure 3.0-8: Global Footprint of Scientific Games 3.0.2 FLEXIBILITY OF THE SYSTEM RFP Requirement: The System must be flexible, expandable, and customized to suit the business needs and rules of the Maine State Lottery. Flexibility and adaptability are critical as the gaming environment can be expected to evolve over the course of the Contract. Response Note: Only an overview is required here. These capabilities should be supported by responses to other RFP items to follow. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. AEGIS-EF is flexible, modular and expandable. The system is designed to grow and adapt over the life of the contract and beyond to support future applications and the evolving business requirements of the Maine State Lottery and your retailers. In addition to the flexibility descriptions provided, AEGIS-EF is highly customizable. In accordance with the RFP requirement, only an overview is RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION provided in this subsection. These capabilities will be supported by more detailed responses in the other RFP sections that follow. The AEGIS-EF will support all your future needs, including delivery of new game content, retail expansion, and new distribution channels. This robust gaming system exceeds a majority of the Maine State Lottery’s stated requirements in RFP Section 3.1, including the following: RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-31 SECTION 3.0: INTRODUCTION 3.0-32 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION 3.0-33 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.0: INTRODUCTION 3.0-34 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION AEGIS-EF has the ability to add new types of equipment, software, and new technologies as they are needed and as soon as they become available. Our system gives the Lottery the ability to add enhancements as quickly and easily as possible. The advantages of using the web services integrated within AEGIS-EF include: ● Loosely-coupled web services facilitate a distributed approach to application integration. ● Interoperability between various software applications running on multiple platforms and operating systems. Open Standards and Protocols – Protocols and data formats are text-based, allowing for ease of development and management, interoperability, data transfer, and cross-system communications. 3.0.3 CERTIFIED EQUIPMENT RFP Requirement: The proposed equipment must have been inspected for safety and approved by a reputable testing laboratory, and all proposed equipment must be in compliance with FCC regulations suitable for devices of the types proposed. Alternatively, if the devices proposed are new models, and not yet inspected and/or certified, the Vendor must commit to providing a document showing certification as of the Contract signing. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The proposed equipment has all been inspected for safety and approved by a reputable testing laboratory and is in compliance with FCC regulations suitable for devices of the types proposed. Alternatively, if the devices proposed are new models and not yet inspected and/or certified, Scientific Games hereby commits to providing a document showing certification as of the contract signing. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-35 SECTION 3.0: INTRODUCTION 3.0-36 3.0.4 NEW AND UNUSED EQUIPMENT RFP Requirement: All proposed transaction processing and database computers, front-end processors, networking equipment, retailer terminals, diagnostic equipment, etc. must be new and unused. Equipment proposed must be compliant with current electronic technology manufacturing standards and be of current manufacture by the Vendor or its suppliers. All hardware models and software versions installed at start-up must represent the then-current equivalent or better version. In case a proposed offering is phased out or superseded, or a proposed product has been upgraded to a new model, the Vendor shall provide a new model or upgraded software at an equivalent or better price. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. All proposed transaction processing computers, front-end processors, networking equipment, retailer terminals and associated peripherals, diagnostic equipment, etc., will be new and unused. Proposed equipment will be compliant with current electronic technology manufacturing standards and be of current manufacture by Scientific Games or our suppliers. All hardware models and software versions installed at start-up will represent the proposed version or then—current equivalent or better version, at the same price and at the Lottery’s discretion. 3.0.5 OSHA STANDARDS RFP Requirement: All products, facilities, and services offered shall meet any OSHA safety standards required. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. All products, facilities, and services offered for purchase and installation at the Lottery will meet all OSHA safety standards as required. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.0: INTRODUCTION WHY SCIENTIFIC GAMES? • With Scientific Games AEGIS-EF™ (Enterprise Framework) system, the entire operation of the Maine Lottery will benefit significantly from our robust, flexible, and proven technology that meets or exceeds all RFP requirements. This framework was designed with consideration of future needs and has the flexibility to meet all your business needs throughout the term of the contract. • AEGIS-EF significantly exceeds requirements in virtually every area of gaming quantitative performance criteria specified in the RFP. • By selecting Scientific Games, the Maine Lottery will have the assurance of reliable, continuous operations as demonstrated by our average of a 99.9% system “up time” rate across all our AEGIS/AEGIS-EF sites. • The WAVE terminal features a removable, wireless 2-D bar code reader (included in the base offering) for use in ticket validation and inventory management and that provides a first-read rate greater than 99%. • The WAVE terminal has been demonstrated to exceed the performance of all other vendor’s terminals; it processes playslips faster and features intelligent stacking of over 100 printed tickets at one time, increasing the processing volume during high jackpot situations. • AEGIS-EF significantly exceeds requirements in virtually every area of gaming quantitative performance criteria specified in the RFP. • By selecting Scientific Games, the Maine Lottery will have the assurance of reliable, continuous operations as demonstrated by our average of a 99.9% system “up time” rate across all our AEGIS/AEGIS-EF sites. • The WAVE terminal features a removable, wireless 2-D bar code reader (included in the base offering) for use in ticket validation and inventory management and that provides a first-read rate greater than 99%. • The WAVE terminal has been demonstrated to exceed the performance of all other vendor’s terminals; it processes playslips faster and features intelligent stacking of over 100 printed tickets at one time, increasing the processing volume during high jackpot situations. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.0-37 SECTION 3.0: INTRODUCTION 3.0-38 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP Requirement: The Lottery requires a configuration capable of handling the immediate and long-range needs of the Lottery, as defined in the following sections. Response Note: Configuration block diagrams, down to the component level of the proposed System, must be submitted with the Proposal. Each hardware and software item must be identified by manufacturer, product name, and model number as applicable. For software, version numbers must be provided, or such will be assumed to be the latest release at the time of conversion. Any deviations from supplier standard hardware and software products must be disclosed and an explanation provided. (Installation of any such deviations would require prior approval of the Lottery.) Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Throughout this section, Scientific Games describes in detail our proposed Central Gaming System configuration capable of handling both the immediate and long-term needs of the Maine State Lottery. The Central Gaming System configuration is scalable, both vertically and horizontally, to enhance the systems multiplatform capability. Horizontally scaling AEGIS-EF allows for expansion of the retailer base. Vertically scaling the system enables us to add alternative sales channels (e.g., monitor, interactive, mobile) seamlessly. As required, configuration block diagrams, down to the component level of the proposed system are included. Please reference the configuration equipment list located behind the “Supplemental Information” tab card at the end of this section. There are three phases of Scientific Games’ Technology Review process. The reviews performed by the Gaming System Architecture (GSA) Team ensure that the system and its components are the latest technology available. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-2 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-3 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.1-4 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-5 CENTRAL SYSTEM CONFIGURATION Scientific Games has deployed many gaming systems over the years using HP Proliant servers. This is a major reason why Scientific Games is able to boast a 99.9% system uptime rating. When designing the proposed central configuration, Scientific Games used only the latest hardware and software to ensure that the Maine State Lottery will receive a state-of-the-art central gaming system. Scientific Games has refined the AEGIS-EF gaming system architecture to be a robust and versatile environment for years of dependability. Our GSA team works closely with the industry’s leading systems architects to ensure that our design will provide the stability and flexibility required to support the Maine State Lottery. Scientific Games has carefully selected “best of breed” products that are built for the specific functions that will be performed within the AEGIS-EF infrastructure. Some other technology providers choose to use a single Operating System (OS) across all platforms because, doing this suits their own convenience. It does not provide the Maine State Lottery with the same “best of breed” capabilities that the purpose-driven product selection will provide through the AEGIS-EF infrastructure. Scientific Games is committed to reducing global greenhouse emissions by selecting systems hardware that promotes environmentally sustainable practices. CONVERSION TEAM Scientific Games’ conversion team has installed lottery systems in Pennsylvania, Connecticut, Maryland, Indiana, and Iowa. The conversion team will contribute their considerable skills and knowledge to assure the Lottery the gaming system conversion will be smooth. These Lotteries have come to value and appreciate their work having entrusted their mission critical conversions to Scientific Games. Bill McArthur, Chief Information Officer/VP Technical Services Bill will provide executive oversight of the technical infrastructure for central system installation and configuration, operational training, and emergency escalation of production issues after start-up. Bill has more than 13 years lottery and gaming system experience, and has participated in more than 40 system conversions and implementations. Bill McArthur RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-6 Dan Grace, Director of Project Management and Implementations Dan Grace As a demonstration of our commitment to a successful conversion experience, Scientific Games will provide the Lottery with a team of systems implementation professionals with extensive lottery experience. To ensure dedicated local project representation, Scientific Games has assigned Dan Grace, Director of Project Management and Implementations, and Matt Gross, Lead Technical Project Manager, as our dedicated Project Management Team throughout the implementation. Matt Gross, Technical Project Manager Matt Gross Dan will lead the Maine State Lottery Project Implementation Team and Matt will serve as the Lead Technical Project Manager for the conversion to AEGIS-EF and the installation of WAVE terminals, peripherals, and the new telecommunications network. As the Technical Project Manager, Matt will be responsible for all planning, requirements capture, development, product quality, facilities, systems, infrastructure, and all training activities related to the conversion. Matt will be involved in internal and customer status meetings throughout the implementation project. Matt’s extensive knowledge and experience will contribute to a seamless conversion that will minimally impact retailers and your players. Andrew Jones, Systems Architect With over 22 years of lottery-specific IT experience, Andrew will work with all our technology groups to ensure a holistic view of how best to design the gaming system to meet the Maine State Lottery’s business needs. Andrew will be engaged throughout the life of the project. He has also acquired the CISSP (Certified Information Systems Security Professional) certification in 2010. Andrew Jones Ken Smithson, Corporate Operation Support Manager Ken has over 13 years of lottery specific experience. His team is responsible for the configuration and continuing operational support of the AEGIS-EF™ system. This includes the SYSCON escalation and resolution process. Ken has been involved in 15 conversions, most recently the Iowa AEGIS-EF implementation. Ken Smithson Desmond Spencer Desmond Spencer, Enterprise Architect Desmond has over 12 years of enterprise level production experience. Desmond and his team will be responsible for the Lottery Server Infrastructure design and will be accountable for providing the build and configuration of the Production, Test, QA and Development computer systems. Desmond’s team will ensure that all servers are assembled according to the contract specifications. His team will configure these servers into an Active Directory Domain under which all user and software authentication will be based. Desmond’s Production Systems team will RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-7 build the Maine Gaming Systems, including installation of the operating systems, databases, and third party applications. Desmond has extensive Microsoft and VMware Enterprise Systems knowledge and is a Microsoft® Certified Systems Engineer (MCSE) and VMware Certified Professional (VCP). Stan Doling, Network Design and Implementation Senior Manager With over ten years of lottery-specific experience, Stan will lead the Network Implementation team. Stan is responsible for the overall network architecture and installation, including the gaming system network at the primary and back-up facilities and associated terminal networks. Stan is the network and firewall compliance lead for all Multi-State Lottery Association (MUSL) implementation reviews, as well as our annual multi-jurisdictional review. Mike Skibel, Operations Manager With over 15 years of lottery experience, (more than 13 of them specific to the Maine State Lottery) Mike understands what it takes to run a lottery data center in accord with the needs of the Maine State Lottery. His participation and experience with lottery conversion teams on projects in South Carolina, Puerto Rico, Maryland, Connecticut, Pennsylvania, and Indiana, as well as having supported lotteries in Arizona and Iowa has shown him the many challenges and solutions that develop during the course of a conversion. Mike will be an important interface between teams managing the existing and proposed systems. He will interact with various members of the conversion team to help insure seamless conversion planning, data conversion, new terminal installation, features delivery and testing, UAT support, production deployment, and daily operations cycles. Mike will oversee delivery of all that the Maine State Lottery has come to value, expect, and depend on from Scientific Games. 3.1.1 GAMING CONFIGURATION AT THE PRIMARY SITE EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. To maximize system availability, Scientific Games will install a duplex system at the primary data center in Gardiner, Maine, and an identical duplex system in the back-up data center in Alpharetta, Georgia at our National Data Center. Scientific Games’ proposed system has been designed and configured to accommodate the current retailer base and any anticipated expansion up to 10,000 terminals, thus exceeding the RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Stan Doling Mike Skibel SECTION 3.1: CENTRAL CONFIGURATION 3.1-8 Additionally the modular design of the central system allows us to accommodate a larger retailer network simply by adding more Communication Front-End (CFE) servers to the production environment without impacting the current retailer base. The primary and back-up systems will be time-synchronized in order to ensure that both systems have all transaction data. Transaction data will be electronically transferred to the Lottery’s Internal Control Systems (ICS) as described in Section 3.1.4 and Section 3.4.9. 3.1.1.1 TRANSACTION PROCESSING/DATABASE/GAMES ADMINISTRATION HOSTS RFP Requirement: All game, database, and games administration functions for mission-critical draw and instant gaming support must be supported by a protectively redundant configuration. At the primary site, the transaction processing complex must consist of at least two (2) physically separate systems, networked or coupled for high availability processing and storage redundancy. A component failure in one primary site system must not cause a failure in the other system(s). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. CENTRAL GAMING SYSTEM Our Central Gaming System’s scalable and versatile architecture comprises the redundant configurations required to make the mission critical operations of the Maine State Lottery successful. Redundancy is built into every aspect of the central gaming system from the data center all the way down to the individual components within a server. For example, each server has redundant network cards, storage, memory, processors, and power supplies. Scientific Games employs an active/active data center strategy in that both the Primary and back-up Data Centers are configured to mirror exactly the hardware, software and network components to provide a highly available central gaming system. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-9 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-10 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-11 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-12 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-13 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-14 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-15 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-16 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-17 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-18 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-19 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-20 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-21 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-22 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-23 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.1-24 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION CENTRAL SYSTEMS SUMMARY Scientific Games has carefully selected these “best of breed” products because they were built for the high throughput functions that will be performed within the AEGIS-EF infrastructure. Other vendors employ a common product Operating System (OS) to run across all platforms, for their own convenience, at the expense of providing the Lottery with the best capabilities to ensure a flexible, stable, and expandable system that will effectively set the Lottery up for handling strong sales growth. Scientific Games greatly exceeds the RFP requirements by providing the Lottery with the best customized solution designed to meet your gaming system requirements, not our convenience. Each and every server in the production suite has a redundant twin on-site, as well as at the back-up data center. Our teams of specialists will configure these systems to provide the best in support, redundancy and failover capabilities using features such as: ● Network Interface Card (NIC) Teaming – Each server will have two teamed NICs on each LAN segment in an Active/Passive configuration. Should the active NIC port fail the passive port immediately assumes the load without data loss. ● Microsoft SQL Data Mirroring and Transactional Replication – These technologies are Microsoft’s latest SQL Database offerings which provide for database replication between databases and data centers. Scientific Games will use both of these technologies in the RDB and Data Warehouse servers at, and between sites. ● HP Care Pack Services – Each server will come with a three-year 24/7 premium support contract covering hardware replacement should an individual component fail. After the first three years all server hardware will be covered under a contract with a Third party support company for the remainder of the contract. ● Open/Modular System Architecture – The central systems are designed to allow addition of individual components such as Processors, RAM and drive space or even additional servers to meet the growing needs of the Lottery. ● Transaction Engine Load Testing – Our Transaction Engine (TXE) has been load tested to over 150,000 transactions per minute by our Gaming Systems Architecture Team. ● Daily Database Checksums – Each database containing critical lottery data will contain a mechanism to provide checksums to ensure that all four database servers are up-to-date and accurate every day. All of these systems will be housed in data centers which meet the stringent requirements that customers have come to expect of a 24x7 operation. Each datacenter is equipped with dual UPS systems and redundant air conditioning systems as well as state-of-the-art fire protection systems. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-25 3.1-26 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.1.2 3.1-27 FAILOVER RFP Requirement: The remaining system(s) will immediately assume the load in case of a failure in one system, without loss or corruption of any data and transactions received prior to the time of the failure. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.1-28 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.1.3 OPERATIONS PROCEDURES RFP Requirement: Procedures for computer operations staff, especially regarding failure situations, must be straightforward. It is required that in addition to operator-prompted failover that the System be able to recover from failures without operator intervention (“auto-failover”). Response Note: The Vendor's Proposal must discuss a typical failure scenario and describe the procedures that operators would use for recovery. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Procedures for computer operations staff, especially regarding failure situations, will be straightforward. In addition to operator-prompted failover, we will meet the requirement that the system be able to recover from failures without operator intervention (“auto-failover”). FAILURE SCENARIO The following is a possible failure scenario followed by the procedures to be used by operators in the unlikely event that operator intervention is required. The primary TXE experiences a hardware failure and must be taken off-line to perform diagnostics and repairs. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-29 3.1-30 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-31 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-32 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-33 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.1-34 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.1.4 SECURE CONNECTIONS RFP Requirement: There must be no capacity to connect into any gaming system from a remote nonretailer terminal without Lottery approval. Any such capability, such as for remote monitoring, or diagnosis of equipment or software, must employ stringent security mechanisms. Connections to other remote systems and terminals must be protected by firewalls, encryption, and/or other means. Any routers must route traffic only to addresses defined in their routing tables as valid. The acceptability of any such security approach will be subject to Lottery approval. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that there must be no capacity to connect into any gaming system from a remote non-retailer terminal without Lottery approval. Scientific Games uses the commercially-available AES-256 Encryption Standard for all data communications that occur outside secured facilities. This highly secure encryption method exceeds Multi-State Lottery Association (MUSL) standards of 3DES encryption for Lottery transactions, including plays, validations, security codes, reports, and downloaded software. It protects all data communications between each retailer terminal and the primary data center as well as data exchanged between both data centers and the Lottery. Scientific Games also employs first-tier Cisco Systems “best in class” hardware and operating systems. Cisco Internetwork Operating System (IOS) fully supports and implements AES-256 encryption. We have deployed this type of encryption in Colorado, Connecticut, Delaware, Indiana, Iowa, Maryland, North Dakota, Oklahoma, Pennsylvania, and Indiana. All applications and servers requiring authentication support the ability to enforce complex passwords, minimum life of password, maximum life of password, and minimum iterations of passwords. Router traffic will route traffic only to addresses defined in their routing tables as valid. Scientific Games understands that the acceptability of our security approach will be subject to Maine State Lottery approval. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-35 SECTION 3.1: CENTRAL CONFIGURATION 3.1-36 3.1.1.5 TIME SYNCHRONIZING RFP Requirement: Multiple systems in the configuration must have a time-synchronizing mechanism to ensure consistent time recording and reporting for events and transactions. Synchronization with an external time standard is required. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. All systems in the configuration proposed by Scientific Games utilize a time synchronization mechanism known as Network Time Protocol (NTP) to ensure consistent time recording and reporting for events and transactions. NTP is used to synchronize the time of a computer client or server to another server or reference time source, such as a radio, satellite receiver, or modem. They synchronize their system times with a pair of GPS time servers located at Scientific Games’ corporate campus in Alpharetta, Georgia. All transactions passing through the system are time stamped using the NTP protocol to ensure that all production systems are in time-sync, assuring that all transaction records are sequential, traceable, and accurate. 3.1.1.6 PRIMARY LOCATION RFP Requirement: The primary site systems must be located within the contiguous borders of the United States. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The primary site computers will be located at 99 Enterprise Ave, Gardiner, Maine 04345. Please see Section 3.6.1 for more details of the proposed primary site, including a floor plan. The primary data center will be separated from the back-up data center in Alpharetta, Georgia by more than 1,241 miles, thereby virtually precluding simultaneous loss to the same disaster. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.1.7 3.1-37 DISASTER RECOVERY RFP Requirement: In the event of irreparable damages at the primary site, or of an unplanned, extended abandonment of the primary site, the Successful Vendor shall provide at no additional cost those host processors/servers, facilities, and other components necessary to resume Lottery sales under a two-site operational scenario. Such host processors, facilities, and other components shall be furnished, installed, and operational within thirty (30) days after the disaster. Until a permanent primary site can be re-established, substitute facilities must meet Lottery-approved environmental and security measures. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. In the event of irreparable damages at the primary site, or of an unplanned, extended abandonment of the primary site, Scientific Games will provide at no additional cost, those host processors, facilities, and other components necessary to resume Lottery sales under a two-site operational scenario. Exceeding RFP requirements, host processors, facilities, and other components will be furnished, installed and operational within four weeks (i.e., 28 days) after the disaster. Until a permanent primary site can be re-established, substitute facilities will meet Lottery-approved environmental and security measures. During the four weeks, Scientific Games will process transactions from our backup system in Alpharetta, Georgia, which is described in Section 3.1.2. Please see Section 3.6.6 for a detailed description of the business continuity and disaster recovery plans Scientific Games develops for each of our customers. A sample is provided behind the “Supplemental Information” tab card located at the end of Section 3.6. 3.1.2 REMOTE BACKUP SITE CONFIGURATION COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-38 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-39 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-40 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-41 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-42 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.2.2 REMOTE BACKUP MIRROR CONFIGURATION RFP Requirement: The remote backup systems for handling gaming transactions must be of the same processing capacity and architecture as the central site systems. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In order for the Lottery to have complete coverage should anything impair the primary site, there will be dual systems at the remote back-up site that mirror the design and power of the primary system. The remote back-up systems are of the same processing capacity and architecture as the primary site systems. 3.1.2.3 REMOTE BACKUP LOCATION RFP Requirement: The remote backup systems and their facility may be located at the Successful Vendor’s discretion, though not in proximity to the primary site, subject to Lottery approval. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. As mentioned previously, Scientific Games proposes to utilize our National Data Center in Alpharetta, Georgia for the remote back-up system. This will be physically and logically separated and as demonstrated meets the safety and security requirements of the primary site. Please see Section 3.6.2 for a detailed description of the remote back-up site, including photographs and floor plans. This configuration has been reviewed and approved by MUSL, providing the Maine State Lottery with added assurance. 3.1.2.4 SECURE CONNECTIONS RFP Requirement: These systems have the same specification as the primary systems, given in Section 3.1.1.4 and the response may reference that, if identical. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-43 SECTION 3.1: CENTRAL CONFIGURATION 3.1-44 The remote back-up systems have the same specifications as the primary systems given in Section 3.1.1.4. 3.1.2.5 DISASTER RECOVERY RFP Requirement: This section has the same specification as Section 3.1.1.7 and the response may reference that response, if identical. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Please refer to Section 3.1.1.7 and Section 3.6.6 for a detailed description of the identical disaster recovery plans Scientific Games will have in place to ensure that the Lottery remains operational in the event of a natural disaster; plans that exceed RFP requirements. 3.1.3 TESTING AND DEVELOPMENT CONFIGURATION RFP Requirement: A test system must be provided, and as well any of the above production systems must be available for testing by the Lottery, with full support from the Successful Vendor. (The Lottery will work with the Successful Vendor to identify and assess any possible risks or impacts on production operations.) Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. A test system will be provided and will be available for testing by the Lottery, with full support from Scientific Games. We will work with the Lottery to identify and assess any possible risks or impacts on production operations. Please see Section 3.1.3.1 and Section 3.1.3.2 for information on how we exceed RFP requirements for testing and development configuration. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.3.1 TEST SYSTEM RFP Requirement: The Successful Vendor must provide a system for user acceptance testing from the test room at the Lottery. Components of the testing system must be identical in architecture to the production systems and must include database as well as transaction processing components, as does live production. The test system need not have all the redundancy of the production systems. In the event of multiple failures of active production systems, components of the test system must be able to be activated for production in case of further hardware or software failure. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Exceeding RFP requirements, Scientific Games will provide two separate test environments. One of these environments will be for the exclusive use of the Lottery (Test-UAT), with the second environment (Test-SGI) used for site operational testing for Scientific Games. The testing systems will be located at the primary site and will support testing from Lottery Headquarters. The Test-UAT will be identical in architecture and capacity to the production systems provided for all transaction processing, front-end processing, and games management applications. In the event of multiple failures of active production systems, the Lottery (TestUAT) system is able to be updated and activated for production in case of further hardware or software failure. The Scientific Games’ site test environment (Test-SGI) will be a duplex configuration, which will allow Scientific Games to test replication and failover scenarios, without impacting the Lottery UAT efforts. The rack configuration for the test system exclusively used by the Lottery is depicted in Figure 3.1-15 in Section 3.1.1. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-45 SECTION 3.1: CENTRAL CONFIGURATION 3.1-46 3.1.3.2 TEST RETAILER TERMINALS RFP Requirement: At least five (5) retailer terminals must be permanently installed for testing by the Lottery, along with other point-of-sale equipment proposed. (At times the Lottery may require the installation of more management and retailer terminals for specialized tests. All these terminals shall be supplied within the baseline cost to the Lottery.) The testing terminals must support testing of all features and options available on the production System, thus the test terminals must be configured in all logical configurations (e.g., retailer, privileged terminal) with all peripherals that represent configurations at retailer locations. The Successful Vendor must provide and support connectivity for at least three (3) management terminals and a printer for testing. The management terminals (personal computers) must be supplied by the Successful Vendor as part of the test environment. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. At least six retailer terminals will be permanently installed at a Lottery designated location for testing by the Lottery, along with other point-of-purchase equipment proposed. This exceeds the RFP requirement. We understand that at times the Lottery may require the installation of more management and retailer terminals for specialized tests. All these terminals will be supplied within the baseline cost to the Lottery. The testing terminals will support testing of all features and options available on the AEGIS-EF system, thus the test terminals will be configured in all logical configurations with all peripherals that represent configurations at retailer locations. We will provide and support connectivity for at least three management terminals and a printer for testing. We will also supply the management terminals (personal computers) as part of the test system. 3.1.3.3 TESTING SYSTEM COMMUNICATIONS RFP Requirement: The testing terminals must be supplied with any and all communications mechanisms employed in the field. The testing system must be able to connect to the Lottery’s test ICS. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The testing terminals will be supplied with any and all communications mechanisms employed in the field. The testing system will be able to connect one way to the Lottery’s test ICS. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.3.4 LOCATION OF THE TEST SYSTEM RFP Requirement: The test system may be located at the Vendor’s discretion, subject to the approval of the Lottery. Testing activities will occur at the Lottery’s test room. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The test system will be located at the Primary Data Center, subject to the approval of the Lottery. Testing activities will occur at the Lottery’s test room. 3.1.3.5 SECURE CONNECTIONS RFP Requirement: The system has the same specification as the primary systems, given in Section 3.1.1.4. The response may reference that response, if identical. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Lottery UAT systems will meet the same specifications as the primary systems given in Section 3.1.1.4. 3.1.3.6 VENDOR’S OWN DEVELOPMENT AND TEST SYSTEM RFP Requirement: The Successful Vendor must not conduct software development or its own quality assurance activities on any of the production systems nor on the Lottery test system identified above, but rather must employ separate development and Quality Assurance (QA) system(s), at a location convenient for the Successful Vendor. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will not conduct software development or its own Quality Assurance (QA) activities on any of the production systems or on the Lottery test systems identified above, but rather will employ separate development and QA system(s), located at either site or at a location convenient for Scientific Games as described in Section 3.1.1. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-47 3.1-48 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-49 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-50 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.4 INTERNAL CONTROL SYSTEM (ICS) CONFIGURATION RFP Requirement: All components and services for the ICS systems shall be proposed by the Vendor. The three (3) ICS systems will be located as follows: one (1) at the in- state office of the Successful Vendor (backup ICS), and two (2) at the Lottery (primary and test ICS). The Successful Vendor must supply data communications to connect all three ICS systems. The primary and backup ICS must receive a near real-time feed of gaming transactions from the System. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that through an independent ICS supplier we are required to provide all components and services for the ICS systems. Scientific Games and the selected supplier will provide operating instructions to the Lottery for operating the ICS. Following delivery, the selected third party contractor will provide maintenance and enhancement for the ICS application software. A secure connection to test ICS for remote access by the selected third party vendor will be provided to allow for software updates. Locations of the three ICS systems will comply with RFP requirements. Scientific Games will supply data communications to connect all three ICS systems. The primary and back-up ICS systems will receive a near real-time feed of Lottery gaming transactions from the system. For further information on the ICS System please reference Section 3.4.9. Please reference the ICS/Vendor’s Solution Proposals behind the “Supplemental Information” tab card located at the end of Section 3.4. 3.1.5 GAMING QUANTITATIVE PERFORMANCE CRITERIA Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. AEGIS-EF will provide the Lottery with the comprehensive functionality it requires, including draw gaming activities, sales, validations, inventory, and all retailer management functions. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-51 3.1-52 SECTION 3.1: CENTRAL CONFIGURATION Not only will AEGIS-EF support multiple gaming applications such as instant and draw games, it can also support draw games, monitor games (including Keno), raffle games, promotions, scratch/draw crossover games (cross product redemption), interactive, internet, mobile, and probability games. Such implementations are subject to compliance with all applicable state and federal laws. AEGIS-EF, as proposed, significantly exceeds all mandatory system requirements set forth in the RFP. The robust power of the proposed gaming configuration ensures that all gaming quantitative performance criteria required by the Lottery is not only met but surpassed. Please see Figure 3.1-21 for details on how AEGIS-EF exceeds RFP Requirements. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-53 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-54 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-55 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-56 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-57 CONFIDENTIAL SECTION 3.1: CENTRAL CONFIGURATION 3.1-58 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1-59 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.1-60 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION 3.1.5.11 SYSTEM GAMING CAPACITY RFP Requirement: The System must have the as-delivered capacity in all hardware and software aspects to accommodate three hundred (300) concurrent instant games being in any status (e.g., loaded, distributed, settled, activated, disabled, returned), an draw sales day of at least fifty million dollars ($50,000,000) and an draw jackpot over one billion dollars ($1,000,000,000). The response time specifications of this section shall be considered met if greater than 95% of the transactions of particular types comply with the specifications. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. As desired, AEGIS-EF has the capacity to accommodate over 600 concurrent instant games being in any status (e.g., loaded, distributed, settled, activated, disabled, returned), a draw sales day of at least $50,000,000, and a draw jackpot over $1,000,000,000. Scientific Games has in fact demonstrated its capability of a draw jackpot of over $9,000,000,000. As specified above, we understand that the response time specifications of this section shall be considered met if greater than 95% of the transactions of particular types comply with the specifications. Scientific Games understands that the time specifications will be considered met if greater than 95% of the transactions of particular types comply with the RFP specifications. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-61 SECTION 3.1: CENTRAL CONFIGURATION 3.1-62 3.1.6 OPERATING HOURS RFP Requirement: The ability to accommodate near twenty four (24) hour-a-day operation is required by the Lottery. This requirement is defined as full operational capabilities from no later than 12:30 a.m. until midnight Eastern time every day of the year. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. AEGIS-EF is designed to provide near 24/7/365 availability with only the briefest interruption to close-out the day’s activity and open a new sales day. The close-out process, while dependent on volume, typically takes less than 20 minutes, exceeding the RFP requirement, and can be scheduled to occur at midnight (EST) or at any time convenient for the Lottery. Scientific Games currently provides near 24/7/365 availability for the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.1: CENTRAL CONFIGURATION WHY SCIENTIFIC GAMES? • By upgrading to Scientific Games’ AEGIS-EF™ (Enterprise Framework) system, the entire Maine State Lottery operation will benefit significantly from a more robust, flexible, and proven* technology that meets or exceeds all of the Lottery’s requirements. AEGIS-EF's architecture is designed to drive interoperability across different types of Lottery systems, services, and platforms. This not only accommodates all the Lottery’s current (and projected) business needs, but will flexibly extend to meet your business needs throughout the term of the contract, and well into the future. • AEGIS-EF significantly exceeds requirements in virtually every area of gaming quantitative performance criteria specified by the Maine State Lottery. The performance measures include both ticket generation rate and failover cycle-time. • Scientific Games will supply the Maine State Lottery an adaptable system solution with the agility needed to support the revenue growth that Lottery management desires. • The Maine Lottery’s operational strength, security, and safety are enhanced significantly by AEGIS-EF’s advanced monitoring tools that provide proactive alerts to operators when conditions warrant. Our proprietary and automated OpsFusion PAS greatly minimizes the potential for introducing human error, and allows staff to focus on retailer needs. • By selecting Scientific Games, the Maine Lottery will have the assurance of working with a trusted, knowledgeable and proven partner, as well as the assurance of a central system in continuous operation and demonstrating an average 99.9% system “up time” across all our AEGIS/AEGIS-EF sites.* It incorporates advanced secure technology and integrity features. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.1-63 3.1-64 SECTION 3.1: CENTRAL CONFIGURATION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL EQUIPMENT PARTS LIST SCIENTIFIC HEWLETT-PACKARD SERVER SPEC SHEETS SCIENTIFIC SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP Requirement: The Successful Vendor is required to supply the Lottery with terminals as specified in this section. The initial terminal counts are set forth below and the Successful Vendor must be able to deliver, install, and support additional terminals as ordered by the Lottery under the terms defined in the Contract. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games’ “state-of-the-art” full-function WAVE™ terminal has made a name for itself throughout the lottery industry. WAVE is the retailer terminal which more and more lottery jurisdictions are selecting to meet the challenging demands of their rapidly evolving business needs. Consistently praised for its ability to excel in today’s gaming environment, the WAVE provides a flexible platform that can easily adapt with the Maine State Lottery as the gaming landscape changes. Over 50,000 Wave terminals have been deployed globally, meeting the needs of their customers now and well into the future. By introducing a terminal proven to revitalize retail environments worldwide, the Maine State Lottery and its retailers will rapidly realize the total advantage of the WAVE’s remarkable speed, compact size, wide array of peripherals, and ease of use. Retailers immediately feel the enhanced ergonomic design and expanded functionality the WAVE terminal brings to the retail environment. With its small size, reliability and ease and speed of use and, it represents the very best choice for the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-2 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The WAVE terminal’s compact footprint leaves much more open counter space than the Extrema terminal, and the superior placement of the main components and peripherals are designed for user-ease and comfortable reach. Scientific Games’ self-service lottery products will augment the Maine State Lottery’s touch points at retail and increase lottery sales by promoting new player freedom to purchase and check draw and instant games away from the retail counter. Scientific Games terminals coupled with Scientific Games’ wide variety of advertising and transaction displays allows the Maine State Lottery to reach out and retain new players. Throughout this section there are many features and benefits of the terminals that Scientific Games will provide the Maine State Lottery for retailers and games management that exceeds RFP requirements. Please see subsections in Section 3.2.1.2 and Section 3.2.1.3 for details. 3.2.1 RETAILER TERMINAL HARDWARE RFP Requirement: The network will begin with approximately one thousand three hundred (1,300) full function terminals for retailers. Within the baseline price, the Vendor must also supply additional terminals for training, testing, and spares. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has an extensive product portfolio of retailer and player operated terminals, peripherals and services to position the Maine State Lottery to provide greater service to your retailers and players, as well as enhance sales and resulting profits for your beneficiaries. Our clerk-operated and player self-service terminal choices, along with available signage, displays, and self-service winning ticket checkers, will allow the Lottery to continue to improve your partnership with your retailers, as well as position the Lottery for continued and expanded growth. Scientific Games will provide 1,300 WAVE full function gaming retailer terminals. Within the baseline price, we will also supply additional terminals for training, testing, and spares. Behind the “Supplemental Information” tab card at the end of this section is a DVD titled “WAVE Demonstration” that contains an introduction to the WAVE titled “WAVE Terminal in a Retail Environment” as well as videos on the “WAVE User Interface” and the “Serviceability of the WAVE Terminals,” and the “WAVE Retailer Testimonials”. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES We encourage the Maine State Lottery to view the videos and to experience the WAVE’s features and performance for yourselves on the two WAVE terminals delivered as part of our proposal. Please see subsections to Section 3.2.1.2 and Section 3.2.1.3 to see how Scientific Games exceeds RFP requirements for retailer gaming terminal hardware. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-3 3.2-4 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-5 3.2-6 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-7 3.2-8 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-9 3.2-10 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-11 3.2-12 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-13 3.2-14 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.1 TERMINAL IDENTIFICATION RFP Requirement: No manufacturer's or Vendor's logo or identification shall be attached. The terminal may bear a serial number or bar code for maintenance and logistics. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminals will not have any manufacturer’s or vendor’s logo or identification attached. For maintenance and logistics purposes, each terminal will have a unique identity. We will affix both human readable and bar coded serial numbers on each terminal that will not be visible to the public. There is a Lottery signage/marketing area as shown in Figure 3.2-12. Space on the WAVE can also be provided for a permanent information piece that displays system support phone numbers for Scientific Games and the Maine State Lottery. Figure 3.2-12: Lottery Signage/Marketing Area Please reference Figure 3.2-13 for an example of the Pennsylvania Lottery Information Sticker. We understand that the Maine State Lottery reserves the right to place a Lottery logo or other informational signage on the terminal. Figure 3.2-13: Pennsylvania Information Sticker RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-15 3.2-16 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2 RETAILER TERMINAL FEATURES AND FUNCTIONS RFP Requirement: Retailer operated terminal features and functions must include, but not be limited to the following. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Retailer operated terminal features and functions will include, but not be limited to those required by the RFP. The retailer gaming terminal features and functions required by the Maine State Lottery are presented in the following subsections. The WAVE terminal exceeds many of the RFP requirements for retailer gaming terminal features and functions in this section. Please see Sections 3.2.1.2.B, 3.2.1.2.C, 3.2.1.2.D, 3.2.1.2.H, 3.2.1.2.K, 3.2.1.2.L, 3.2.1.2.P, 3.2.1.2.R, 3.2.1.2.S, 3.2.1.2.V, and 3.2.1.2.X. 3.2.1.2.A SIZE RFP Requirement: A compact size is required that will ensure retailer acceptance. If the terminal is modular, then it is important that the connecting data and power cables not be unwieldy or obtrusive. Response Note: The Vendor shall list the dimensions and weight of the proposed terminal. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal has a compact footprint, taking up much less counter space than traditional full function terminals. The small size of the WAVE minimizes the counter space required while maximizing the functionality for the retailer including high volume retailers. The terminal which contains the system electronics, document scanner, touchscreen, and document tray has been designed from the ground up to be compact, while still offering superior placement of the peripherals within easy reach of the operator. The WAVE terminal’s printer, which houses the wireless bar code reader, is modular in design to allow retailer selection in placement. The following discusses the specific size parameters of the WAVE terminal, and its unique cabling design. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The physical specifications, dimensions, and weight for the WAVE terminal are 17.40" high, 11.23" wide, and 14.85" deep. The terminal weighs 27 pounds. The printer measures 8.85" high, 6.0" wide, and 14.45" deep and weighs only 6.25 pounds. The terminal footprint, combined with the printer, is only 253 square inches, which is a significant reduction from the Maine State Lottery’s current Extrema® terminal footprint, as shown in Figure 3.2-14. Figure 3.2-14: WAVE and Extrema Terminals Footprint Comparison The printer communication and power is provided via a single cable from the main unit, which helps keep cabling clean and neat. Further, the locking port rear cover of the WAVE terminal conceals all ports and connectors, providing superior cable management and aesthetics. Separate cables are required to support data communications and customer displays. Please see Figure 3.2-15 for a view of the WAVE terminal’s cable management capabilities. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● Figure 3.2-15: WAVE Terminal Rear Cover and Cable Management Capabilities MAINE STATE LOTTERY 3.2-17 3.2-18 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-19 3.2-20 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES PRINTER INTEGRATION PLATE As an Offered Option, separately priced, the WAVE terminal can be fitted with a printer integration plate, which connects the printer to the terminal. Please reference our Printer Integration Plate Offered Option behind the Section 3.2 tab card located in Volume III for full details. 3.2.1.2.B RETAILER TERMINAL TOUCHSCREEN RFP Requirement: Retailer Terminal Touch Screen. There must be included a retailer terminal touch screen that will automatically display the entire transaction being processed, and will accommodate graphics a well as text. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. With our new, advanced, graphics-rich user interface and our diverse touchscreen technology offerings, the WAVE terminal provides the ultimate solution for usability and retailer satisfaction. The WAVE terminal features a large 12.1 inch LCD with a touchscreen overlay for the retailer interface. The display is positioned for ease of viewing and reach without blocking the retailer’s view of the customer. The display accommodates text, graphics, and video. The full-color active-matrix display offers a high 800 x 600 pixel resolution. Fonts are standard TrueType and are used for both screen rendering and printer output. The colors, graphics, layout, and text for the touchscreen are under the complete control of the terminal’s software, which easily facilitates customization to meet the Lottery’s requirements. Human Factors Engineering Consultants from NCR Corporation reviewed WAVE’s Graphical User Interface (GUI) and offered expert recommendations on how to minimize key strokes, maximize efficiencies and speed, and achieve simple lottery transaction steps. The WAVE terminal’s touchscreen is designed to allow easy access for the sale of tickets. Due to its configurability, the touchscreen also provides easy access to scratch ticket inventory transactions (issue, transfer, activation and settlement), scratch ticket validations and receipts, reports and printed messages for both draw and scratch ticket games. The terminal application’s design allows for ease of customization to meet the Maine State Lottery’s specific requirements. The touchscreen is designed to withstand heavy usage in a retail environment. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-21 3.2-22 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES AVAILABLE TECHNOLOGIES By offering more than one touchscreen technology, Scientific Games exceeds this RFP requirement. With this Offered Option included in the base price, the Maine State Lottery has the choice of Five-Wire Resistive Touch or Surface Acoustic WAVE (SAW) technologies as part of our standard offering. The Lottery can choose the solution that best fits its retailer base. Five-Wire Resistive Touch As an Offered Option included in the base price, the resistive touchscreen technology utilizes a simple plastic-on glass construction with a durable polyester cover that is very responsive to touch, while still being resistant to scratching. Resistive touch technology operates drift free, does not require calibration, and provides a very good screen image. Durability is rated at approximately 35 million touches; resistive offers added durability due to its resistance to spills and dirt buildup since the screen is sealed by the top polyester coating. Resistive touchscreens respond readily to the widest range of objects including a long fingernail, pen or pencil, bare finger, gloved hand, key, and stylus. As a result, resistive touchscreens are widely used in restaurants, convenience stores, kiosks, and medical devices. Surface Acoustic WAVE As an Offered Option included in the base price, the SAW touchscreen technology utilizes a clear glass panel with no coating over the touchscreen, providing a display that is typically not affected by scratches on the screen. SAW touchscreens operate drift free, do not require calibration, and provide an excellent bright image. Durability is rated at approximately 50 million touches. SAW screens react readily to a bare finger or gloved hand, and in some cases to a soft-tip stylus, but will not respond if touched with a long fingernail, key, pen or pencil. When we presented this choice in touchscreen technology to the Connecticut Lottery Corporation, they first selected SAW-based touchscreens, but then, following usability tests, opted to implement resistive touch technology with the WAVE terminal. The Pennsylvania Lottery, Delaware Lottery, and Hoosier Lottery have also chosen resistive touch technology for their WAVE installations. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Acoustic Pulse Recognition (APR) Wide Screen Display As an Offered Option, separately priced, Scientific Games offers a 15" wide screen display with Acoustic Pulse Recognition (APR) touchscreen technology. Please reference our Acoustic Pulse Recognition (APR) Wide Screen Display Offered Option behind the Section 3.2 tab card located in Volume III for full details. Regardless of the touch technology selected, the WAVE terminal’s large, highresolution retailer interface provides the features described below. Intuitive Interface – The display of retailer messages, reports and transactions, including lists of past transactions, using such readability features as fonts, colors, and screen layouts is accomplished by simply touching the applicable virtual button on the screen. Input screens are presented to the retailer through an easyto-use and simple-to-understand GUI. There is a logical grouping of related items on a single screen to maximize presentation of information in a single view. This results in a display that is easy to use and quick to operate. Minimal Keystrokes – To ensure optimal speed of service, the WAVE terminal’s main screen always defaults to the sale screen as shown in Figure 3.2-16, showing available games and options. To minimize keystrokes and ensure ease of use, there are special function tabs across the top of the main sales screen. These tabs are used to quickly and easily access functions such as validations, voiding draw game tickets, instant game inventory transactions, instant game validations and receipts, as well as provide access to the reports menu. These function tabs, along with the main sales screen, will be jointly planned and reviewed by Scientific Games and the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-23 3.2-24 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-16: Typical WAVE Sell Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Highly Adjustable Display – The display of the WAVE terminal features an adjustable display that is continuously adjustable from 25° to 90°. This ensures that every retailer will be able to adjust the display to their exact preference for optimal viewing, no matter how tall or short they may be. Figure 3.2-17: Retailer Adjustable Touchscreen 3.2.1.2.B.1 RETAILER MESSAGES, REPORTS AND TRANSACTIONS RFP Requirement: The screen must be capable of displaying retailer messages, reports, and transactions, including lists of past transactions, using such readability features as fonts, colors, and screen layouts to provide displays easily read and interacted by the user. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Known for the development of point-of-sale terminals that are used in busy environments, Scientific Games engaged NCR Corporation to specifically design the WAVE terminal to speed lottery retailer sales. Scientific Games engaged NCR Corporation’s Human Factors Engineering group, renowned for its expertise in designing cash register, self-checkout devices and ATM interfaces to assist in the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-25 3.2-26 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES design and layout of the WAVE terminal screens. Using the six step process detailed in Figure 3.2-2, NCR worked closely with Scientific Games to design a user interface that followed best practices for retail operation. The WAVEs full color touchscreen is optimized to clearly display retailer messages, reports, and transactions, including a history of recent transactions. We have received high marks from current users of the terminal for its effective display of data and the unambiguous access of functions by touching virtual buttons on the screen. The screen image as shown in Figure 3.2-12 presents the effective use of color, graphic elements, highly readable fonts, function tabs, shaded virtual buttons, real-time display of sales value and last transaction detail, input keypad and auxiliary functions (e.g., cash drawer control and help). Figure 3.2-18: Sell Screen with Various Graphics and Fonts The WAVE terminal receives general information, retailer information, and retailer mail messages from the central system and displays them in a pop-up window. Messages can be deferrable or non-deferrable. If deferrable, the message can be read when it is most convenient for the retailer, as shown in Figure 3.2-19. If non-deferrable, no other transactions can be performed on the terminal until the message is printed. Messages sent to the terminals are updateable via the central system. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-19: Deferred Message Available for Viewing or Printing The WAVE terminal’s GUI allows the retailer to view previous transactions or transaction history, as well as recalling the parameters of the last transaction performed. This occurs on the same user interface that is used to enter a new transaction. In addition, when the retailer is entering a new transaction, the touchscreen provides visual feedback by highlighting the selected numbers and other play options. The WAVE terminal uses a 12.1", retailer-adjustable touchscreen as shown in Figure 3.2-17, which is a full-color active-matrix display that offers a high 800 x 600 pixel resolution. Fonts are standard TrueType and are used for both screen rendering and printer output. The colors, graphics, layout, and text for the touchscreen are under the complete control of the terminal’s software, which easily facilitates customization to meet the Lottery’s requirements. A screen saver function that allows messages that are updateable from AEGIS-EF to crawl across the screen is provided as an Offered Option, included in the base price. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-27 3.2-28 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.B.2 REASONABLE SCREEN FUNCTION EXPANSION RFP Requirement: There shall be sufficient screen functions to provide for the current Lottery games, and for reasonable expansion into new games and gaming options. The colors, locations, graphics, and text labels will be at the discretion of the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Our WAVE touchscreen interface allows for complete flexibility of display characteristics, including: ● Screen Colors – Background, text, graphic elements, icons and buttons ● Layout – Position of text, icons, buttons and status indicators ● Graphic Elements – 3-D effects, interactions and movement ● Text – Language, special symbols, font style, size, color and movement ● Buttons – Effective positioning, highlighting and reaction to touches Because all of these display elements are completely software controlled, there is sufficient screen functions to provide the current lottery games and the screen content has the flexibility to be changed in the future to support expansion into new games, game types, play rules or numbers matrix. Scientific Games understands that the colors, locations, graphics, and text labels will be at the discretion of the Maine State Lottery. For major changes, new screens can be easily added to the WAVE terminal with access through menu entries and/or function tabs. New play options can be offered by the addition of new touchscreen buttons, with appropriate labels and color coding. Figure 3.2-20 shows a jurisdiction’s ticket sell screen that originally supported four active games. In preparation for the release of a new game (Quinto), a new “faded” logo was added to the game column on the left side of the screen. The logo reminds the clerks that the new game is coming and accustoms them to the game’s placement. On game launch day, the Quinto logo on all terminal screens will be changed to full, bright color indicating that tickets can now be sold, redeemed and (perhaps) canceled. The screen design easily allowed for the expansion to a fifth game. Additional games can be added by adding additional pages to the Games tab. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-20: WAVE Sell Screen with Future Game (Page 1 of 2) The screen image in Figure 3.2-20 shows that we are viewing the first screen (of two) of games. Touching the games tab will switch the display to “Games – Page 2 of 2” (Figure 3.2-21) with enough room for five additional draw games. By successively adding pages, the WAVE terminal’s sell screens support essentially as many individual games as the Maine State Lottery requires. While we recommend no more than three pages, more can be added at the Maine State Lottery’s request. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-29 3.2-30 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-21: WAVE Sell Screen (Page 2 of 2) We will work with the Lottery to make sure that future changes and expansions are clearly communicated to the retailer. One of the most effective ways of smoothly transitioning to new procedures is the effective use of on-screen guidance and error text. Pop-up help windows can be assigned to every screen and each can be modified to include information about terminal usage changes. SCREEN FUNCTIONALITY Together our touchscreen Graphic User Interface (GUI) and WAVE terminal software allow for complete flexibility of screen colors, layout, graphics, text, games expansion, etc. By employing virtual buttons and submenus, the WAVE terminal’s user interface allows for a nearly infinite expansion capability (i.e., new games or functionality can be added as a new virtual button or as a submenu grouped under a master virtual button). Help pop-ups are available from each screen. The WAVE terminal’s interface presents logical groupings of related items on a single screen to maximize presentation of information in a single view and minimize the number of keystrokes required to complete transactions. For examples of our screen functionality, please refer to the DVD named WAVE Demonstration provided behind the “Supplemental Information” tab card at the end of this section. To ensure the most flexible system possible, Scientific Games’ GUI design and menu options are data driven using extensible Markup Language (XML) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES technology, which allows for a greater level of customization and flexibility based on retailer and Lottery requirements. The colors, locations, graphics, and text labels will be approved by the Maine State Lottery. 3.2.1.2.B.3 SCREEN READABILITY RFP Requirement: The screen must be readable from a variety of user distances and viewing angles, and under various lighting conditions. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal’s screen is readable from a variety of user distances and viewing angles and under various lighting conditions. With one hand, the retailer can adjust the screen’s pitch angle to accommodate varying operator height, glare issues from strong sunlight, and other environmental/ ergonomic conditions. The viewing angle is further enhanced with active display technology. As illustrated in Figure 3.2-17, the WAVE terminal’s retailer touchscreen is mounted in a manner that allows the operator to adjust the screen’s pitch-angle to a nearly infinite number of positions between 25° and 90°. The screen also has a 130° horizontal (65° left/ 65° right from center) and 110° vertical (50° up/ 60° down from center) viewing angle to make it easy to read from many positions. 3.2.1.2.C ID CARD READER RFP Requirement: The terminal shall be capable of reading LSR and service technician identification cards using a bar code or equivalent identifier. A password entry will also be required. The ID card shall cause certain capabilities to be made available to the individual via a menu of options, and shall record on the Lottery Gaming System any transactions which may be performed. Privileges for these identification cards shall be set through a management terminal. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-31 3.2-32 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The WAVE terminal includes a wireless 2-D bar code reader (exceeding the RFP requirement) to scan and read LSR and Scientific Games’ retail services staff, and customer service identification cards bearing a bar code representation of an ID number. The bar code reader is integrated on the front of the printer and optimally positioned to scan bar codes on ID cards, driver’s licenses or other age verification identification cards. The bar code reader also supports other administrative functions (e.g., pack activation). The wireless capability of the bar code reader is an Offered Option included in the base price. The WAVE terminal’s application, in conjunction with the AEGIS-EF central system, will log every transaction performed. Password entry will be defined by the Maine State Lottery through a management terminal, as well as the available functions and user-specific privileges. The WAVE terminal supports all standard one and two dimensional (Matrix-type) bar code symbologies with true two-dimensional scanning, which includes Interleaved 2 of 5, UPC, PDF-417, and DataMatrix. The first read rate for the bar code scanner is greater than 99%. MAGNETIC STRIPE READER (MSR) OR SMART CARD READER As a separately priced Offered Option, a magnetic stripe reader (MSR) and/or a Smart Card Reader can be ergonomically integrated into the WAVE terminal display. Please reference the Magnetic Stripe Reader (MSR) and/or Smart Card Reader Offered Options behind the Section 3.2 tab card located in Volume III for full details. The WAVE terminal software supports customer age verification. As an example, in Pennsylvania and Connecticut, the clerks can scan a driver’s license bar code at any time. A pop-up-window like the one shown in Figure 3.2-22 displays the age in years and days based on the birthday encoded in the license’s bar code. In addition to age verification using the bar code, verification can also be initiated by reading the magnetic stripe on a driver’s license or future player’s card with a WAVE terminal equipped with a magnetic stripe reader. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-22: Age Verification Screen 3.2.1.2.D TICKET AND REPORT PRINTER RFP Requirement: Alternative printing technologies may be proposed for the terminal’s printer. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The WAVE terminal’s high-speed thermal printer, shown in Figure 3.2-23, is the next generation of a widely deployed, highly reliable printer that has been used by Scientific Games for years. The WAVE terminal’s printer offers quiet, high speed printing at 8" per second with the ability to print a wide variety of fonts, graphics, and images. Tickets are printed and stacked at the front of the printer, with extraordinary ticket stacking capacity of up to 100 tickets. The clamshell lid design makes opening the printer for paper loading simple and fast. The clear lid allows retailers to easily see inside the printer to view remaining paper roll capacity. Loading a paper roll is as easy as dropping in a paper roll and closing the printer lid. The Wave terminal’s modular printer can be placed on either side (or even above or below) the terminal. These placement options help retailers to better use counter space and provide location flexibility on an RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-33 3.2-34 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES individual retailer basis. The printer interfaces with the WAVE main unit through a single cable containing both its data and power, minimizing cable clutter on a retailer’s counter. Features of the printer include: ● Very fast printing at up to 8" per second ● 7" paper roll ● Sensors including paper low, paper out, lid open ● High resolution, easy to read alphanumeric characters in a variety of types and fonts; 200 DPI images suitable for rendering logos and symbols as well as play data ● Full graphics capability including high quality bar codes or coupons for cross promotion Figure 3.2-23: WAVE Terminal Thermal Printer ● A paper path that provides jam-free operation and simple paper loading ● Quiet operation ● Ability to print fixed or variable length tickets ● Grade A bar code quality 3.2.1.2.D.1 VARIETY OF FONTS RFP Requirement: The printer must be capable of producing tickets and reports using a variety of fonts as approved by the Lottery. Graphics, such as the Lottery or game logo, bar codes, UPC codes, or a promotional coupon, must be producible. The printer must be capable of creating a Quick Response (QR) bar code for display on a ticket or report. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. A large variety of fonts contribute to flexibility in creating attractive, crisp looking tickets and reports, including promotional advertisements. By standardizing on open source TrueType fonts, we can offer the Maine State Lottery a wide range of text styles. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Graphics, such as lottery logos, game logos and promotional coupons are easily producible. Please see Figure 3.2-24 through Figure 3.2-26 for sample graphics which can be printed on the WAVE printer, and examples of promo coupons that can be generated on the WAVE printer. Scientific Games understands that all fonts, icons, promotional coupon formats and logos must be approved by the Maine State Lottery. The printer provides full graphics printing capability including coupons and high quality UPC and bar codes, including PDF-417. It can also print alphanumeric characters in up to 72-point font, and crisply print graphical symbols and pictures. The printer is also capable of creating a Quick Response Code (QR) bar code for display on a ticket or report. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-35 3.2-36 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-24: Graphic Capabilities of the WAVE Printer RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-25: Graphic Capabilities of the WAVE Printer (Continued) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-37 3.2-38 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-26: Graphic Capabilities of the WAVE Printer (Continued) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.D.2 TICKET SIZE AND LENGTH RFP Requirement: The printer must be capable of issuing tickets having uniform size or variable length as determined by the Lottery. Tear off tickets are not acceptable. Each ticket regardless of length must contain a pre-printed stock number on the back. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE printer is capable of issuing tickets, receipts, vouchers, coupons and other documents having a uniform size or variable length as determined by the Maine State Lottery. The tickets are cut fully and automatically by the printer’s highly reliable, self sharpening cutter. They are not tear-off tickets. We will supply appropriate ticket stock to guarantee that each and every issued ticket will contain at least one preprinted stock or serial number on its back. Lottery retailers have repeatedly commented on how cleanly the WAVE printer cuts and feeds tickets. 3.2.1.2.D.3 TICKET STACKING RFP Requirement: The printer must provide stacking for printed tickets which will accommodate up to fifty (50) tickets printing serially in a multiple ticket request (bulk buy or repeat). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-39 3.2-40 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The WAVE terminal’s ticket stacker supports ticket stacking over 100 tickets oriented face up, so the retailer can easily see them as shown in Figure 3.2-27. Tickets are stacked sequentially as they are printed in a multiple ticket request without operator intervention. The ticket stacker prevents tickets from falling to the ground. 3.2.1.2.D.4 100 Tickets Figure 3.2-27: Ticket Stacking Capabilities of WAVE Printer QUICK LOADING OF NEW STOCK RFP Requirement: The printer must support quick loading of new stock, and simple resolution of stock-related problems such as jams. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The printer supports quick loading of new stock and provides a quick and easy resolution for stock-related issues, such as jam. WAVE’s printer was designed to make changing paper as easy as possible. As depicted in Figure 3.2-28, all a retailer needs to do is: 1. Pull the handle on the front of the chassis to release the cover 2. Pull the roll out to remove and discard it 3. Place the new roll into the base of the printer unit and pull out the leading edge of the roll so that it extends a few inches beyond the paper cutter 4. Close the printer cover Figure 3.2-28: Changing Paper is Easy with WAVE RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The design of the WAVE printer means there is no threading of paper required by the retailer. To see how easy it is to change paper, please see the enclosed Retail Environment video on the DVD named WAVE Demonstration DVD provided behind the “Supplemental Information” tab card at the end of this section. 3.2.1.2.E TICKET STOCK 3.2.1.2.E.1 PRE-PRINTED TICKET STOCK RFP Requirement: Ticket stock for the terminal’s printer must be pre-printed front and back with text, images, and colors, in a design approved by the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal’s paper stock will be pre-printed on both the front and back with text, images, colors, and designs approved by the Maine State Lottery. The paper stock will include two colors on the face and one color on the back. We recommend that images on the front of the ticket, especially in the center, be printed in a faint, non-scannable color such as a red, orange, or yellow hue; as these colors will not interfere with player legibility of the game and bar code reading when validating the ticket. This recommendation is an industry standard approach to preprinted ticket stock. SAFE FACE COLOR As an Offered Option, separately priced, Scientific Games offers one additional “safe” face color. Please reference our Safe Face Color Offered Option behind Section 3.2 tab card located in Volume III for full details. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-41 3.2-42 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.E.2 THERMAL PAPER TICKET STOCK RFP Requirement: If thermal paper ticket stock is used, the paper must withstand at least 170 degrees Fahrenheit ambient temperature for greater than four (4) hours and must be top-coated. The Successful Vendor shall from time to time inform the Lottery of newly-available thermal paper stocks that exceed the properties of the paper then in use and that may represent a benefit for the Lottery. A change to improved stock may be negotiated. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has partnered and formed long lasting relationships with the several vendors in the thermal paper manufacturing industry, mainly powerhouse companies such as Appleton, Kanzaki, Nashua, and Mitsubishi, thus being able to proudly offer the Maine State Lottery all of the current— as well as the new generation—top-coated lottery grade thermal papers being offered. In order to meet the challenges of multiple extreme conditions set forth by the Lottery and the other lotteries we serve, Scientific Games requires that all vendors’ top-coated lottery grade papers are: ● Premium top and back coated (exceeding the RFP requirement) capable of withstanding at least a minimum of 170 degrees Fahrenheit ambient temperature for greater than four hours ● Resistant to several exposures, such as, but not limited to: heat, moisture, light and other elements, all while providing exceptional environmental stability ● Capable of providing rich, dark images and bar codes, and a quality ticket feed In an effort to always keep the Maine State Lottery up to date with the newest advancements and/or changes in the thermal paper manufacturing arena that may represent a benefit for the Lottery, Scientific Games will continue to inform the Lottery of the newest available thermal paper grade stocks from our multiple vendors that not only meet, but also exceed the properties of the Lottery paper in use. A change for improved stock may be negotiated. A sample roll of ticket stock has been provided with this proposal. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.E.3 HIGHLY READABLE AND LONG-LIVED TICKETS RFP Requirement: Regardless of the printing technology used, the tickets must be highly readable and long-lived under ordinary consumer use in the Maine environment (e.g., ticket folding, rainy weather, aging to the time limit for cashing). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. All of Scientific Games thermal paper vendors’ lottery grade papers will maintain their legibility and ability to validate for a minimum of 365 days. These lottery grades have been used successfully throughout North America and/or around the globe for many years. They are all capable of providing rich, dark images and bar codes, while providing exceptional environmental stability that is well suited to Maine's climate (e.g., ticket folding, rainy weather, aging to the time limit for cashing). 3.2.1.2.E.4 COMPLIANT WITH MULTI-JURISDICTIONAL SECURITY STANDARDS RFP Requirement: At all times the ticket and report printer and its stock must be in compliance with multi-jurisdictional security standards that apply to the Lottery (e.g., MUSL rules). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. At all times, Scientific Games tickets, report printer, and thermal paper vendors’ lottery grade papers are fully compliant with all multi-jurisdictional security standards (e.g., Mega Millions, MUSL, and NASPL) and all are fully qualified by multiple thermal printer OEMs and compatible with many lottery terminal manufacturers worldwide. The printers and stock are currently being used in five U.S. jurisdictions: Connecticut, Pennsylvania, Delaware, Indiana, Iowa, and most recently in Puerto Rico. A specification sheet for the WAVE printer can be found behind the “Supplemental Information” tab card at the end of this section. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-43 3.2-44 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.E.5 TICKET STOCK SECURITY FEATURES RFP Requirement: The Successful Vendor must provide methods to investigate and verify damaged and altered tickets, and these shall include security features of the ticket stock. Response Note: Security features of the stock must be addressed. Vendors must include one (1) roll of sample ticket stock with their Proposal. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide our proven and secure SciGuard system to verify high-tier ticket cashes and ensure that the ticket stock the ticket was printed on was delivered to the retailer who sold the ticket. Additional information on ticket security can be found in the following confidential information. A sample roll of ticket stock has been provided with this proposal. SCIGUARD Scientific Games will use its proven and secure SciGuard feature—proprietary software specially designed to uniquely link a winning ticket to the selling terminal—to verify the authenticity of online tickets. This dual security technique will provide the Maine State Lottery with the highest level of ticket fraud protection possible. The current design utilizes Public Key encryption techniques and was developed in collaboration with MUSL security experts resulting in full acceptance by that organization. We will ensure that the feature continues to comply with all security requirements by any multi-state organization which the Maine State Lottery may join in the future. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-45 3.2-46 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES TICKET STOCK TRACKING AEGIS-EF, the WAVE terminals, and our ticket stock supplier will support the ticket stock tracking procedures required by the Maine State Lottery. We will continue compliance with the Maine State Lottery and with MUSL security requirements. The following summarizes the process proposed for the contract. As detailed below, each ticket stock carton has a bill of lading when delivered to the retailer. Each constituent roll has a unique bar code allowing the carton to be received into store stock by scanning with the WAVE wireless bar code reader. Our process supports returns, re-issues, and, when approved by authorized users, destruction of stock. We will provide stock activity reports to the Maine State Lottery; these will include detailed information on erroneous or suspect stock activity. The tracking process begins as the ticket roll stock is being printed and packed by our ticket stock vendor. The printer applies the following identifiers to the roll stock and shipping cartons: ● Ticket Stock Serial Number – This is a unique sequential number printed at a fixed interval (e.g., every two inches) on the back of each roll of ticket stock. ● Roll Identification Number (Roll ID) – This unique computer generated number is applied to each finished roll of ticket stock using a bar coded label. The unique roll ID is not related to the ticket stock serial number in much the same way as an instant ticket's unique validation number is not related to its pack-ticket number. ● Shipping Carton Number – This unique number identifies each box of ticket roll stock shipped from the printing plant. The ticket stock printer creates a shipping control manifest data file that contains the roll identification number of each roll of ticket stock packed in each uniquely numbered shipping carton. The manifest file, included with the roll stock shipment to Scientific Games, will be in an approved delivery format. The ticket stock printer also creates a secure roll stock validation file that links the unique roll ID to the range of ticket stock serial numbers contained within the roll. This file is transmitted only to a designated Lottery office using a Lottery approved secure electronic delivery method. Using the above methodology for separation of information, no single party (e.g., the ticket stock printer, Scientific Games, or the Lottery) has all the information necessary to determine which ticket stock serial numbers are at which retail location. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-47 3.2-48 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Warehouse Whenever roll stock is received at, or shipped from, the warehouse, the following steps are taken: ● Receive roll stock shipment ● Load shipping file into the AEGIS-EF database ● Set the status of all roll ID to “available for delivery” in the AEGIS-EF database ● Change status in the AEGIS-EF database of all rolls in any cartons shipped directly to retailers to “shipped” ● Change status of all rolls in any cartons assigned to a delivery entity ● Change status of any returned sealed cartons to “returned” ● Change status of any rolls returned individually or in an open carton to “returned defective” ● Change status of any rolls destroyed by a Lottery-approved method to “destroyed” The above steps ensure accurate tracking and status updates of all inventory movements to and from the warehouse. Delivery To Retailer When a retailer receives a shipment of roll stock from the warehouse, the clerk scans the bar code on the label of the sealed shipping carton using the WAVE’s bar code reader. This changes the status of each roll ID in the box to “received” and each roll ID is associated with this retailer in the AEGIS-EF database. Retailer Activation of Roll Stock – When a paper-out condition is encountered on the WAVE (or ticket vending machine) the clerk is instructed to scan the ticket stock roll bar code and load the paper into the printer. The terminal issues a roll stock status change request to the AEGIS-EF server which sets the roll to “activated.” Through this process the AEGIS-EF database maintains a record of each shipment of roll stock received by a retailer and a record of each roll ID activated by the retailer and loaded into the terminal. The AEGIS-EF system tracks online roll stock shipment and activation just as it tracks the shipment and activation of packs of instant tickets. Return of Ticket Stock – Sealed shipping cartons of roll stock or individual rolls can be returned to Scientific Games by an authorized field employee (e.g., DSR or Field Service Technician) by entering a password-protected menu on the WAVE and scanning the shipping carton bar code or the roll ID bar code, as appropriate. This changes the status of the roll(s) on the AEGIS-EF database to “returning”. Alternatively, rolls can be physically returned without scanning at the retailer site; RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES they will be moved to warehouse inventory only after being scanned at their arrival at the warehouse. Ticket Stock Reporting – The AEGIS-EF system maintains a complete history of the status of each roll of ticket stock from its receipt at the warehouse through its receipt and activation at a retail location. Similarly, the system tracks any rolls that are reissued or destroyed. AEGIS-EF can generate detailed management reports that detail the location, status, and history of each shipping carton and individual roll of ticket stock. Failed attempts to change a roll status will be flagged, including the following situations: ● Status change request is from a user other than the documented owner ● Requested status change is illegal from the roll’s current status ● Ticket stock status change was requested from a user with insufficient system privileges ● Roll ID does not exist in database Lottery Usage of the Roll Stock Validation File – The Maine State Lottery will receive the roll stock validation file from the paper supplier and load it on the Scientific Games supplied PC running our proprietary application software. A Lottery employee can then determine the roll ID associated with the preprinted serial number found on the back of any online ticket. We will install and maintain a back-up hardware/software configuration at the back-up site: our National Data Center in Alpharetta, Georgia. When investigating a questionable ticket or verifying a high-tier winning ticket, Lottery staff can query the AEGIS-EF database to see if the distribution records associated with the roll ID correspond with the information printed on the ticket and data resident in the AEGIS-EF system. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-49 3.2-50 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-51 3.2-52 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.F SOFTWARE AND DATA LOADING RFP Requirement: Gaming software and terminal-based data files must be accommodated via downloading and must also be available through a local load by a service technician. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal receives downloads, both the terminal application software and operating parameters, from either the central gaming system or a Universal Serial Bus (USB) thumb drive carried by a Scientific Games Field Services Technician (FST). The terminal’s file structure is designed to be segmented, with large files subdivided into multiple smaller files. As a result, software downloads, whether specifically requested by a terminal or centrally broadcast by the central system, consist of only the required (or updated) portions of the code. This design ensures that downloads occur quickly and error free. CENTRAL DOWNLOAD This efficiency optimizes the overall system and network utilization while reducing disruption at the retailer level. The download process is transparent to the terminal’s operator because the terminal continues to operate even while download is in progress. To ensure data integrity, all encrypted download data streams include a Cyclic Redundancy Check (CRC) tag used by the WAVE terminal to verify module accuracy before allowing the downloaded files to become active. Data compression techniques are also employed to reduce the time required for transmission. LOCAL DOWNLOAD USB drive (technician-initiated) software download data integrity is protected by incorporating robust encryption with a shared secret key known only to the terminal. After the software is downloaded from the thumb drive and decrypted, the terminal verifies the CRC tag of the software prior to execution. To protect the terminal against unauthorized software or devices, the terminal’s Basic Input Output System (BIOS) is maintained in non-volatile memory. The BIOS ensures that no external boot devices can be attached to the terminal in an attempt to bypass the terminal software’s security features. Auto run capability is disabled on all external USB ports so in order to load new software a technician must sign on the terminal using a Field Service Technician user ID and password RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-53 3.2-54 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES and select the option from the FST diagnostics (maintenance) screen for manual download. 3.2.1.2.F.1 GAMING SOFTWARE RFP Requirement: Gaming software may be either solicited by the terminal (when such resident software needs replacement) or driven by the central system (when gaming software enhancements, e.g., new Lottery games, or corrections, are required). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The proposed combination of AEGIS-EF™ and WAVE terminal allows gaming software to be solicited either by the terminal (when such resident software needs replacement) or driven by the central system when gaming software enhancements (e.g., new lottery games, or corrections) are required. 3.2.1.2.F.2 DOWNLOADING RFP Requirement: Downloading must not preclude near-24 hour operation of the terminal on the network. Software must be downloadable in a modular fashion; only the modules requiring a change shall need to be downloaded. Background downloading with storage of more than one software version is required, with scheduling or prompting from central to activate the new version or return to the prior version. Downloading technology must also permit many terminals to be downloaded concurrently (as opposed to a strictly serial download from the first terminal to the last). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The downloading of WAVE terminal’s software will not preclude near-24 hour operation of the terminal on the network. The WAVE terminal and the connected AEGIS-EF support both foreground and background downloads. Normal terminal operations will be supported while a background download is being executed, thus providing near 24-hour availability to the retailer. Software is downloadable in a modular fashion; only the modules requiring a change are downloaded. Background downloading with storage of more than one software version is supported by the WAVE terminal. The AEGIS-EF central system will schedule or prompt the activation of the new version or return to the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES prior version. Multicast downloading will be supported to permit more than one terminal at a time to accept a particular download. Scientific Games uses Versioned Data Systems (VDS) which is a Communication Front End (CFE) based process for terminal downloads. New items such as updated software modules are released and scheduled for multicast downloading and release. VDS is configured with throttling limits to prevent affecting performance levels. Terminals keep track of each piece of the download they receive and then ask for any pieces not received. Missing pieces are rebroadcast. Once the download is complete, the release version is verified in all terminals. The software then is ready to become active on the date scheduled by the AEGIS- EF system. The previous release version is kept in the terminal in case it is needed for the terminal to return to the previous version. This design ensures that downloads occur quickly, error free, and optimizes the use of the available wide area network bandwidth without interfering with the normal functions and speed of the terminal. Gaming software downloads are often planned well in advance with the AEGIS-EF central system initiating or driving the transfer. Each version of software downloaded to the WAVE terminal contains its own unique revision code. Every time the terminal signs on to the central system, the terminal is queried to check which version of software it is using. If the terminal responds with an incorrect or out-of-date version, a solicited terminal load is immediately executed by the central system and the correct version is sent to the WAVE terminal. For both background and foreground downloads, the system uses a multicast feature which allows all terminals in a group to receive the data from a single source. If for some reason a terminal in the group did not receive its data, the system can target a list of one or more specific terminals. In other words, data sent in response to one terminal’s load requests can be shared, if needed, by other terminals in the group, reducing the need for private requests from individual terminals. Sharing of multicast responses greatly reduces the overall system bandwidth usage and speeds the download process. Background downloads, when required, are carefully scheduled in advance by Scientific Games operations personnel. They can be conducted over a portion of the network; they can be scheduled to occur across a multi-day period. As described previously, the WAVE terminal software is segmented with large software files subdivided into multiple smaller files or modules. Thus, the software can be downloaded modularly with only the modules requiring updating to be downloaded. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-55 3.2-56 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.G SECURE SIGN-ON RFP Requirement: The terminal must prohibit unauthorized use through a coded sign-on procedure. The System must permit changing of the code without a service call to the terminal. Such as password, for security purposes, is not to be displayed, printed, or visible in any manner whatsoever at the terminal. The password facility must permit multiple levels of secure access, including Lottery representative, Successful Vendor representative, store manager/owner, and clerk. This capability could be used to restrict privileged transaction types to authorized users; for example, store managers (but not clerks) may be able to display retailer financial reports and monitor transactions by individual clerks. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal uses a proven, password-protected sign-on process to prevent unauthorized use of the lottery terminal. Within the central system, each authorized system user (i.e., store managers/owners, clerks, LSR, or FST) is assigned a unique user ID, which is associated with a single, encrypted password. The password protected sign-on can be changed by an authorized user without requiring a terminal service call. Each password is associated with a privilege level that specifically defines which functions can (and cannot) be accessed or performed. For example, a store manager can be assigned a privilege to access financial reports. A user’s privilege setting defines which menus and menu entries are shown. This “what you see is what you can do” design makes it very clear what activity and access level is allowed. TERMINAL SIGN-ON All WAVE terminal users initiate a secure sign-on in exactly the same way. The user first touches the sign-on virtual button on the sign-on screen (Figure 3.2-29). From here, the operator uses a pop-up key pad to enter an ID number (Figure 3.230) and password string (Figure 3.2-31). To protect confidentiality, each digit of the entered password is echoed on the pop-up key pad’s input field as an asterisk (i.e., “*”). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-29: Iowa Lottery Terminal Touchscreen Figure 3.2-30: Iowa Lottery Terminal User ID Pop-Up RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-57 3.2-58 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-31: Iowa Lottery Terminal Password Pop-Up A user’s identification number can also be input by reading an ID card bar code. To maximize security, the user is required to manually input his/her password string. This method is often used by LSRs and Scientific Games Field Service Technicians. The user password database is maintained on the AEGIS-EF central system. When a user logs onto a WAVE terminal, the ID and password are transmitted to the central site for authentication. Different access levels can be defined for clerks and managers. 3.2.1.2.H USER INTERFACE DESIGN RFP Requirement: The design must minimize keystrokes and minimize navigation through levels of nested screens to ensure utility and productivity for the user. Each game shall be set up with default play parameters and a subsequent wager shall use the same parameter setting, unless the wager details are altered by the retailer (a feature known to the Lottery as “implied wagering”). Response Note: Examples must be provided in the Proposal to depict selling a ticket. The final user interface design shall be developed jointly with the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The WAVE terminal interface is quick to learn and easy to use. Scientific Games engaged NCR Corporation’s Human Factors Engineering group, renowned for its expertise in designing cash register, self checkout devices and ATM interfaces to assist in the design and layout of the WAVE terminal screens. Using the six step process detailed in Section 3.2.1, NCR worked closely with Scientific Games to design a user interface that followed best practices for retail operation. WAVE’s interactive screens and extensive help information make it very easy for new clerks to learn how to perform all terminal functions. The WAVE terminal’s GUI is laid out logically. The clerk proceeds through a transaction by selecting game options starting from the top left of the screen and moving naturally to the right bottom corner. Left to right and top to bottom navigation design is an example of a retail operation best practice design. Function tabs are positioned across the top of the screen for easy access to sells, cancels, instant ticket management, reports and administrative functions. A “Customer Total” or “Close Out” value accrues as sales are generated within a game screen. The value is always displayed on the screen. As wagers, cancels and cashes occur, the sales total is updated in real time. The user interface minimizes touch strokes and simplifies navigation by limiting nested screens especially for systems sales transactions. It uses superior datadriven XML technology, which allows a greater level of customization and flexibility for the Maine State Lottery. This flexibility will be useful during the final user interface design developed jointly with the Lottery. Scientific Games has customized the user interface for each U.S. jurisdiction where the WAVE has been deployed working with the Lottery and retailers to develop the user interface based on the best practices for each jurisdiction. Each game has default play parameters that are set in accordance with the play rules. For some jurisdictions, pressing the last button will set the parameters the same as the previous wager. For Maine, the parameters will automatically stay the same unless changed by the retailer. Even though each game may have different unique game types and options, the on-screen transaction flow is consistent. This helps the clerk become familiar with all screens and terminal operations quickly. Following is a step-by-step description of how a ticket is sold on the WAVE terminal. Screens are included to demonstrate the effective use of colors, fonts, icons, buttons and graphics. We highly recommend a review of the “WAVE Terminal User Interface” portion of the DVD named WAVE Demonstration located behind the “Supplemental Information” tab card at the end of this section. This will give you greater insight into how our exciting retailer terminal interface can benefit your retailers. The final user interface design shall be developed jointly with the Maine State Lottery with final approval by the Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-59 3.2-60 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES In Figure 3.2-32, the Sales Total Window (1) at the top shows that no wagers have been issued to the central system for the player session. Figure 3.2-32: Selling a Game from a Single Screen Touching the Powerball (2) button displays the main wager screen for the game, the most popular options for that game will be default highlighted values. By having the default options for each game be the most popular options, we have decreased the touches required by the retailer and reduced the time of the transaction. Simply touching SEND (8) will generate a Quick Pick wager with the following default parameters. The default PowerPlay (3), Separate Tickets (4), Number of Plays (5), Draws (6) and First Draw Day (7) buttons are highlighted automatically. In the sample shown, after the send is pressed the screen default selection goes back to the default. The Last button (9) would be used to recall the last ticket settings. For this jurisdiction, the retail clerk, with the simple press of a button, can repeat the last wager transaction. During a jackpot run, when a very common play is a $1.00 or $2.00 quick pick, the Send button prints the game with speed and ease of use for the retailer. That’s just one key! RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES For Maine, the screen can be programmed to use the same parameter for the next ticket unless the wager is changed by the retailer (implied wagering). Touching parameter buttons will build the desired wager details in preparation for sending the wager to the AEGIS-EF central system. Select the game and press send. Simple, quick ticket selling using the WAVE terminal’s interface. Figure 3.2-33 shows that five Tickets (5) have been requested for seven Draws (6) with a specific First Draw Day (7). No PowerPlay (3) or Separate Tickets (4) were selected. Figure 3.2-33: Parameter Buttons Build Wager Details Touching Manual Entry (10) displays the matrix selector buttons. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-61 3.2-62 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES In Figure 3.2-34, values set on the sell screen are highlighted: no numbers selected, 1 Draw (1), and First Draw Day (2). Please note: The SEND (3) button is faded because full transaction data has not been selected, i.e., no numbers have been picked. Figure 3.2-34: The Send Button is Faded Out Touching the grid buttons selects numbers to be played. Once selected, a number can be removed by again touching the button (or clear can be touched to start from the beginning). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES In Figure 3.2-35, the retail clerk has selected 1, 2, 3, 4, 5 for the wager with a Powerball of 6 (4). If the Powerball number matched one of the selections, the farright “ball” changes from red to purple. Figure 3.2-35: Manual Key Entry Touching the Quick Pick (or Easy Pick [EP] as shown above) (4) button at any time will fill out the remainder of the wager with randomly selected digits. Touching Back (6) aborts the manual selection process and returns to the main Powerball sell screen. Touching SEND (3) transmits the wager request to the central system, and the display reverts back to the main Powerball sell screen. The ticket prints once the game wager completes. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-63 3.2-64 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.I PLAYSLIP AND DOCUMENT SCANNER RFP Requirement: Play Slip and Document Scanner. There must be a reader able to read playercompleted play slips and other gaming relevant documents. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The WAVE terminal document scanner empowers Maine retailers by offering fast, accurate, and easy to use document scanning which allows them to focus more time on their customers. While other vendors will provide a low cost, slow, and tedious to use one at a time Digital Document Reading device, the WAVE document scanner quickly processes playslips that are oriented in any direction (360 degree rotational direction), and intelligently stacks them in the playslip tray in the same order as the tickets that are printed, thereby exceeding the RFP requirement. Draw game ticket validation, cancelation, and “replay” feature are also supported by the WAVE terminal document scanner. As shown in Figure 3.2-36, the WAVE terminal’s document scanner, with its 8.5" wide paper path and has been optimally placed so that the document insertion point is located at the front of the terminal within comfortable and easy reach of the retailer. The documents pass through the short scanner path and stack directly below the insertion point. This ergonomic design limits range of motion for the retailer, and increases speed of service. The WAVE terminal’s document scanner uses Contactless Image Sensor (CIS) technology with true Figure 3.2-36: WAVE Document Stacking document scanning via Optical Feature Character Recognition (OCR) to read player-completed playslips, validate draw game tickets, and process other relevant documents. Its CIS technology reduces the frequency of scanner cleaning and virtually eliminates the possibility of scratching the glass, which protects the image sensor. The scanner automatically recognizes the differences between a RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES playslip and game ticket. It can be configured to read and process existing game playslips. As seen in Figure 3.2-36, the playslips are stacked in the document tray close to the retailer, and out of reach of the player, eliminating the possibility of a player grabbing the playslips before the retailer is ready to hand them back. The WAVE consistently stacks 30+ playslips with ease in the same order that the tickets are printed on the printer. With two sets of drive rollers and a short paper path, your retailers will experience enhanced throughput and better handling of multiple playslips. To see the WAVE in action, please refer to the “WAVE Terminal in a Retail Environment” video on the DVD named WAVE Demonstration provided behind the “Supplemental Information” tab card at the end of this section. The document scanner mechanism features a single, high reliability stepper motor and solid state document insertion detection. When servicing or replacing the scanner module, there are no exposed cables that can be damaged or accidentally disconnected. Return to selling is quicker than ever. THERMAL BRANDING As an Offered Option, separately priced, Scientific Games’ offers thermal branding which can be used to brand canceled and/or validated tickets. Please reference our Thermal Branding Offered Option behind the Section 3.2 tab card located in Volume III for full details. 3.2.1.2.I.1 PLAYSLIP SCANNING RFP Requirement: The reader must be capable of scanning play slips and documents that are at least play slip size. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Exceeding RFP requirements, the WAVE terminal supports scanning of various sized playslips or other documents up to an A4 size. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-65 3.2-66 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.I.2 READER FLEXIBILITY RFP Requirement: The reader must provide flexibility in terms of its ability to read various colors and graphics on the play slips, and the latitude it allows for markings by players. Special markers shall not be needed for the play slips. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE playslip reader is extremely flexible in terms of its ability to read various colors and graphics on the playslips, and the latitude it allows for markings by players. The Contactless Image Sensor scanner in the WAVE terminal provides all of the functionality of a traditional Optical Mark Reader (OMR) along with many other capabilities. Since this type of scanner creates an image of the ticket, playslip, or document being scanned, the processing of the image is placed under terminal software control. Contactless Image Sensor scanners do not require any special marking utensils with the exception that they are unable to process playslips completed with red or yellow marks. This limitation is due to the color of the scanner’s built-in (red) illumination lights and is typical of most lottery scanners. 3.2.1.2.I.3 FLEXIBILITY IN READING DOCUMENTS RFP Requirement: The reader must provide flexibility in the manner documents can be inserted or positioned for reading, for example, top or bottom first. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Exceeding RFP requirements, the WAVE terminal supports scanning of various sized playslips or other documents in any orientation (i.e., full 360° positioning). As shown in Figure 3.2-37, this means playslips can be literally dropped into the scanner vertically, horizontally or any angle and still experience superior performance. The scanner accepts and decodes playslips in any rotation, as long as they are inserted face down. If the WAVE terminal has difficulties reading a slip, it will eject the slip for reinsertion. A pop-up message is also displayed on the screen to instruct the retailer to reinsert the slip. The reading of existing playslips is supported by the WAVE terminal. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-37: Playslips can be Scanned at any Orientation A great deal of human factors were taken into consideration during the engineering and industrial design of the document scanner’s functions, and, as retailers in Connecticut, Pennsylvania, Indiana, Iowa, Delaware, and Puerto Rico have told us, the WAVE terminal delivers! 3.2.1.2.I.4 RAPID FEEDING OF PLAYSLIPS RFP Requirement: The reader must be capable of rapid feeding of play slips by the retailer, allowing the retailer to quickly process a stack of play slips. Vendors shall describe the speed and manner in which the reader processes play slips. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal document scanner will process over 40 playslips per minute, thanks to the 20" per second document feed speed and the short document scan path. While other vendors will provide a low cost, slow, and tedious to use Digital Document Reading device, Scientific Games believes that the speed of service our document scanner provides is too important to the retailer-customer relationship to cut corners. Ease of use and speed of service is so important to retailers; it keeps their customer's happy and their lines short. This is why so much engineering, industrial design, and human factors research was put into the WAVE document scanner. It has been designed to not only process playslips extremely quickly, but to do so even when they are inserted at various angles. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-67 3.2-68 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The ergonomic design advantages of the WAVE are obvious from the moment the first playslip is inserted. The playslip is inserted facedown at the front of the terminal just below the touchscreen, where it is automatically recognized, scanned, and then dispensed just below where it was inserted. The limited range of motion required by the retailer to process playslips means more time focused on the customer. Speed of service is about more than just document scanner speed, and the engineering and ergonomic advantages of the WAVE document scanner are why so many retailers praise the WAVE terminal. 3.2.1.2.I.5 FIRST READ RATE RFP Requirement: First read rate is a key factor in success of the terminal. The reader must accomplish a first read rate of at least 95%. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games agrees that first read rate is a key factor in the success of the terminal. This is why the first read rate for the WAVE terminal’s document and bar code scanners are greater than 99%, exceeding the RFP requirement. 3.2.1.2.I.6 PROCESSING EXISTING PLAYSLIPS RFP Requirement: The reader must be capable of reading and processing existing game play slips. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. As the Maine State Lottery’s current vendor, the WAVE’s reader will be capable of reading and processing existing game playslips without any special adaptation or slip conversion process that will be required of other vendors. This capability provides a smooth, quick transition from the old terminal to the new during conversion. This has been demonstrated in recent conversions in Delaware, Connecticut, Pennsylvania, Indiana, and Iowa. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.I.7 JAM RESISTANT RFP Requirement: The reader shall be jam-resistant and have a simple mechanism for immediately clearing any jam or non-readable document. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. As detailed in Section 3.2.1.2.I, the two-roller, short paper path scanner is not only easy to operate, but it is also highly jam-resistant. Figure 3.2-38 shows how easy the scanner opens in the event that a jam occurs. The “WAVE Terminal in a Retail Environment” video on the DVD named WAVE Demonstration provided behind the “Supplemental Information” tab card at the end of this section contains a visual demonstration of this advanced design feature. Figure 3.2-38: Retailer Clearing Scanner Jam RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-69 3.2-70 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.I.8 ACCOMMODATING FORMS RFP Requirement: The reader must accommodate forms whose purpose is to collect information from retailers, players, sales personnel, or maintenance personnel. The Successful Vendor may be called upon to collect such data and furnish a data file to the Lottery for analysis. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. WAVE features a Contactless Image Scanner that accommodates documents of any length and measuring up to 8.5" wide. Images can be sent directly from the scanner to the WAVE Central Processing Unit (CPU) via a USB 2.0 interface. To assist in collecting information and providing a corresponding data file, Scientific Games will work with the Maine State Lottery to create a generic betslip format form with the software to decode or read the data on the form. Having a generic form for multi-purpose data collection will help ensure a quick time-to market implementation of this feature. 3.2.1.2.J RANDOM PLAY GENERATOR RFP Requirement: The terminal must have a mechanism for generating one (1) or more random play numbers (quick pick numbers) for any game as requested by the retailer or via play slip. Randomizers employed by the Successful Vendor must be approved by the Lottery as being compliant with any MUSL, Tri-State, or NASPL guidelines. The Lottery will require that the randomizers be certified by an independent laboratory such as GLI, at the Successful Vendor’s expense. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games utilizes a bi-tier pseudo-random-sequence generation process so all number sequences appear random. This process ensures that the sequences of numbers are random across all terminals (i.e., passes statistical tests for randomness and the sequences of numbers from all terminals are unpredictable). It is computationally infeasible to predict what the next random number will be even when given complete knowledge of the generation algorithms and all previous generated numbers. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-71 3.2-72 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.K TICKET SERIAL NUMBERS RFP Requirement: Tickets produced by the terminals must bear a unique serial number in Arabic numerals and in a code that is readable by the terminal. The serial number must allow tickets to be unambiguously identified for the term of the Contract. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Unique ticket serial numbers are automatically printed on every draw game ticket sold both as Arabic numbers and as machine-readable code (e.g., Interleaved 2 of 5 or DataMatrix bar code). AEGIS-EF design also ensures that no two tickets will ever have the same serial number. To ensure that each day of operation issues unique serial numbers, the first four decimal digits of the 14 digit draw game ticket serial number are allocated to the chronological date (e.g., day one of operations would be designated “0001”, day two of operations would be designated “0002”, etc.). Therefore, draw game serial numbers will be unique for over 27 years of continuous operation. 3.2.1.2.L DRAW TICKET READER RFP Requirement: The terminal must include a reader that will allow reading of draw tickets. First read rate is a key factor in the success of the terminal. A first read rate exceeding ninety-five percent (95%) is mandatory. The ticket reader must default to ticket validation mode when a play ticket is inserted. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. In addition to the document scanner discussed in Section 3.2.1.2.I, which reads draw game tickets for cashing and canceling, the WAVE terminal also includes a wireless, handheld 2-D bar code reader, as shown in Figure 3.2-39, to scan and read the Maine State Lottery’s existing bar codes (both draw game and instant tickets). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-73 3.2-74 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES It can be used to validate and cancel draw game tickets, validate instant tickets, perform instant ticket activations, and other administrative functions, including reading identification cards used for gift cards, player loyalty/ frequent number, and LSR/Field Services Technician staff cards. The WAVE terminal’s touchscreen interface also allows for manual entry of draw game ticket information for validation and cancellation as shown in Figure 3.2-40. Cancellation parameters such as game limitations are specified by the Maine State Lottery. Both the document scanner and bar code reader default to ticket validation mode when a play ticket is inserted. Figure 3.2-39: Scanning Draw Game Ticket Figure 3.2-40: Online Cash manual Entry Key Pad RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The WAVE terminal supports all standard one and two dimensional (Matrix-type) bar code symbologies with true two dimensional scanning, including PDF-417, Interleaved 2 of 5, UPC, and DataMatrix. It will read bar codes on the Maine State Lottery’s existing instant tickets, and bar codes that conform to NASPL standards. The bar code reader is cradled on the front of the printer for easy access for retailers and optimally positioned to scan bar codes inclusive of bar codes on players’ cards or other age verification identification cards. Our bar code reader also supports other administrative functions (e.g., pack activation). As detailed in Section 3.2.1.2.I.5, whether the bar code scanner or the document scanner is used, each will achieve greater than 99% first read rate, thereby exceeding the RFP requirement. 3.2.1.2.M INSTANT TICKET READER RFP Requirement: The terminal must provide a reader for processing codes on instant tickets. The same reader may also be used for codes on coupons, documents, and draw tickets, as appropriate. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The WAVE terminal includes a wireless two dimensional bar code reader to scan instant tickets during validation and perform instant ticket administration functions, including but not limited to, activations returns, pack distribution, ticket validation and coupon processing. Figure 3.2-41 depicts the wireless two dimensional bar code reader docked on the printer, and how it is easily removed by simply lifting upwards. The bar code reader when docked is integrated on the front of the printer and optimally positioned to scan instant ticket and draw game bar codes as well as other bar codes, including special ID cards, draw game tickets, promotional coupons and, optionally, for processing the receipt of instant ticket shipments. The wireless bar code reader also works in handheld mode as shown in Figure 3.2-42. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-75 3.2-76 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-41: Two Dimensional Bar Code Reader Docked on Printer Figure 3.2-42: Handheld Bar Code Scanner Please see Section 3.2.1.2.I.5 for information on how the WAVE terminal’s instant ticket reader exceeds RFP requirements. 3.2.1.2.M.1 VALIDATION CAPABILITY RFP Requirement: The terminal must be capable of validating winning instant tickets and supporting other functions which employ machine-readable codes such as the interleaved two (2) of five (5) bar code, PDF-417, and other standards such as UPC. The ability to accommodate standard matrix (2-D) bar codes is mandatory, including QR (Quick Response) codes. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal supports all standard one and two dimensional (matrix) bar code symbologies by using a true two-dimensional reader. The bar code reader and terminal software process a wide range of bar codes, including Interleaved 2 of 5 (Code 25), UPC (subsets A through D), PDF-417, Quick Response Codes (QR), DataMatrix and the world standard EAN-13 product bar code. The bar code reader is capable of scanning a 2-D bar code printed under the scratch-off coating of an instant ticket (after the coating has been removed) for the purpose of keyless validation of the ticket. The bar code reader also supports reading of 1-D bar codes and the manual entry of codes found under the scratch coating for validations as well as complete manual entry of the validation information. In addition, the bar code reader supports administrative activities, including instant ticket inventory control and reading age verification or other ID cards. Manual entry of verification data is shown in Figure 3.2-43. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-43: Retailers can Manually Enter Verification Data on WAVE 3.2.1.2.M.2 BAR CODE READER’S FIRST READ RATE RFP Requirement: The Lottery considers the bar code reader's first read rate as a key retailer satisfaction item. A high first read rate is mandatory—in excess of ninety-five percent (95%). Various bar code reading technologies, such as CCD and CMOS, may be proposed. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The first read rate for the bar code scanner is greater than 99%, exceeding the RFP requirement. The WAVE bar code reader uses a true, two-dimensional digital camera-based technology featuring best-in-class, one megapixel resolution. When the bar code reader detects movement below it, a unique laser alignment grid is automatically projected to make orienting the bar code for reading easy and intuitive. Superior placement of the scanner on the front of the printer has drawn rave reviews from retailers. “This scanner is awesome, it works extremely well,” stated one retailer. For examples of our bar code reader functionality, please refer RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-77 3.2-78 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES to the DVD named WAVE Demonstration behind the “Supplemental Information” tab card at the end of this section. 3.2.1.2.M.3 READING AND PROCESSING SERIALIZED, BAR CODED COUPONS RFP Requirement: The terminal must be capable of reading and processing coded documents such as coupons, reports, and ID cards. Characteristics of these codes shall be similar to that for instant tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. For over a decade, we have delivered to our lottery partners support for a wide variety of bar coded promotional coupons. Our proposed WAVE terminal continues to provide the hardware and software capabilities needed to support bar coded serialized coupons, reports, and ID cards in Maine. The wireless bar code scanner is able to read a wide gamut of one- and two-dimensional bar codes essentially any encoding that might be used on serialized coupons. We will work with the Maine State Lottery to ensure that the terminal continues to handle any coupons issued within the state. Cross promotions can be an exceptional way of increasing the power of the Maine State Lottery’s advertising and promotional budget. By developing a promotion in conjunction with another consumer product or retail store, such as Coke, Frito-Lay or Hannaford’s, the Lottery has greater promotional exposure since both parties are promoting their product for mutually beneficial results. For example, a promotion in Iowa was conducted with the Kum & Go convenience store, where a purchase of $5 of lottery product resulted in a coupon for a free 12 oz. cup of coffee as illustrated in Figure 3.2-44. Sales for the chain were up 13.8% from the previous Figure 3.2-44: Iowa Lottery Promotion Coupon RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES month compared to the rest of the state at 10.8%. When compared to equivalent jackpot levels, sales at Kum & Go were up 10.5% compared to the rest of the state at 6.4%. 3.2.1.2.M.4 MOVABLE AND REMOVABLE BAR CODE READER RFP Requirement: The retailer terminal’s bar code reader must have a cable or other means to reach at least ten (10) feet from the terminal, giving it the ability to read different size and shape items (such as POS items, bar coded instant ticket packs, and draw ticket stock boxes.) Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games significantly exceeds the RFP requirement by proposing a removable, wireless bar code reader as a standard feature of our WAVE terminal. While the bar code scanner is docked on the front of the printer module, it operates in presentation mode, automatically reading bar codes as they are presented. The unit’s battery is continually charged while docked, even when actively scanning. As shown in Figure 3.2-45, when the wireless handheld scanner is removed from the cradle on the front of the printer, it automatically changes to a convenient handheld tool. The read button is pressed by the clerk to scan a bar code. Bar code information is passed to the terminal immediately after a valid read. The reader has a greater than 99% read rate. Figure 3.2-45: WAVE’s Wireless Handheld Scanner The wireless bar code reader has an operational range of up to 100 feet from the main WAVE terminal. The bar code reader emits a variety of tones to let the operator know if a good or bad read has occurred. Retailers have the flexibility to scan instant or draw game tickets, bar coded coupons, UPC symbologies and other bar codes with ease without being tethered by a cable. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-79 3.2-80 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The reader’s high mobility makes it invaluable for performing instant ticket administration and inventory control functions (such as registering end of shift unsold inventory and performing pack status changes). The bar code reader can read bar codes on different size and shape items. 3.2.1.2.N TRAINING MODE RFP Requirement: The terminal must be capable of a training mode that provides facsimiles of realworld transactions. Training mode transactions that generate ticket facsimiles shall be marked "VOID - DEMO - NOT FOR SALE" or equivalent in the body of the ticket. Training mode at retailer locations must be controllable from the central system and create a transaction for the central system advising that the terminal has entered/exited training mode. All retailer-site training transactions shall be logged to the central system and labeled as training transactions. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. A full, interactive retailer training mode is available on the WAVE terminal. It offers the retailer a simulation of all activity without actually producing live (production) tickets or transactions. While in training mode, the WAVE terminal displays “Training” on the screen to clearly differentiate between training mode and live selling mode as shown in Figure 3.2-46. Training mode will always be available and updated prior to a new game start. Figure 3.2-46: The WAVE Screen can Clearly Differentiate Between Training Mode and Live Selling Mode RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Simulated transactions are processed locally at the terminal and all resulting sample tickets are printed with clear markings, such as “TRAINING – VOID – DEMO – NOT FOR SALE,” as shown in Figure 3.2-47. When the retailer enters or exits training mode at a retailer-site terminal, a transaction is created, sent to and stored on the central system log to provide an audit trail of the activity. In this way, the host is aware that the terminal is not operating in production mode. Data integrity of the central system is maintained since production data files are never updated with any training mode activity. All training transactions, most importantly ticket sales and winners redemptions, will be logged on the central system as special “training mode” entries. Figure 3.2-47: Training Mode Tickets Clearly Marked For added security, numerical data fields can be printed with X’s, instead of sample numerals to ensure that a training mode wager ticket can never be confused with an actual player ticket. Alternatively, data fields can contain valid numeric strings or fields and bar code content can be set to all zeroes or all nines. Figure 3.2-47 shows how ticket data fields can be displayed. We will work with the Maine State Lottery to customize the presentation of training tickets. Clearly labeled training tickets leave no doubt that the clerk is operating the terminal in a non-production mode. We will work with the Maine State Lottery to make sure that training tickets conform to business and security policies. A help button is located in the upper right hand of every screen and provides context sensitive help for the screen being displayed, for example in Figure 3.2-48. If the clerk presses the help icon on the customer history screen a help screen with information on customer history is displayed as shown in Figure 3.2-49. This allows the clerk to get assistance with any functions without having to go searching for it. The WAVE terminal’s training mode provides a store clerk with the ability to experience the operation of all transaction types prior to his or her first actual sale RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-81 3.2-82 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES without updating production files such as the winner file, etc. It is also a valuable resource for subsequent refresher training. Figure 3.2-48: Special Functions Screen Figure 3.2-49: HELP Screen for Special Functions RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.O SELF-DIAGNOSTICS RFP Requirement: The terminal must be equipped with self-diagnostics and indicators that enable the retailer and service technicians to monitor the operating status of the terminal. The selfdiagnostics and indicators must be able to be initiated and observed remotely by the Vendor. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal provides comprehensive self-diagnostic tools and indicators that enable the retailer, FSTs, and hotline operators to monitor the operating status of the terminal. Self-diagnostic capabilities are easily accessed by the retailer via the touchscreen menu on the terminal interface as shown in Figure 3.2-50. Figure 3.2-50: Retailer Diagnostic Screen Pop-up messages notify retailers of operational issues such as “Out of Paper”, “Back Cover Open”, or other errors. Scientific Games will work with the Maine State Lottery to make sure messages are easy for retailers to understand. See Figure 3.2-51 below for an example. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-83 3.2-84 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-51: “Back Cover Open” Error Pop-Up Example From the diagnostics screen, the retailer or FST can verify the proper operation of the printer, scanner, communications, customer display, the branding head and more. Other diagnostics are available to FSTs only. A basic terminal health check occurs automatically upon system boot-up. All terminal errors are recorded and transmitted to the central system for centralized tracking and management. If the retailer is unable to resolve the terminal issue by following the self-diagnostic steps and prompts, then he/she may call our National Response Center (NRC), located in Alpharetta, Georgia. Service desk personnel will work with the retailer to resolve the issue. If resolution is not possible with phone support from Scientific Games, the NRC service desk representative requests a FST dispatch to the store for terminal repair. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-85 3.2-86 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.P 3.2.1.2.P.1 TRANSACTION INTEGRITY WITH CONSUMABLE FAULT TRANSACTION INTEGRITY RFP Requirement: The terminal must provide a method of preserving the integrity of the transaction when a jam, misprint, or end-of-ticket-stock condition occurs. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal has superior error handling capabilities to ensure transaction integrity in the event of a printer fault, or end-of-ticket stock condition, or reader fault. PRINTER FAULT The retailer can quickly clear a printer jam, without the need for tools, by simply opening the printer lid, normally without damage to the ticket. Although extremely rare in the WAVE terminal, if the ticket has been damaged or is illegible, the retailer can use the check last transaction feature on the terminal to glean key information about the ticket so that they can initiate a reimbursement request as defined and permitted by the Maine State Lottery. OUT OF PAPER CONDITION The retailer receives a low paper sensor alert on the display unit and a black stripe appears on the last yard of the paper roll. These visual indicators serve as a reminder to the retailer to reload the paper. Several feet of paper remain on the roll after the paper low message first appears to give the retailer time to replace the roll when convenient. The WAVE terminal also has a paper out sensor. When the terminal detects an out-of-paper condition, it sounds an audible signal and displays an error message. The printer will attempt to continue to print the last ticket until the paper has completely run out. Once out, the retailer cannot enter any new transactions until the paper supply is replenished. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-87 3.2-88 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES READER FAULT If the document reader has difficulties reading a playslip, the WAVE terminal’s application will first try to diagnose the problem, and provide error messages such as “Playslip Error, No Bet Type Selected” to the retailer. If the playslip cannot be read, the playslip will be ejected and error message displayed on the screen indicating a problem has occurred. The retailer will be prompted to re-scan the document. 3.2.1.2.P.2 TERMINAL RETURN TO SERVICE RFP Requirement: When a printer or reader is serviced or cleared the terminal must return to service without notable delay or disruption for the retailer. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal immediately recovers and returns to normal operation when the cover is closed and the retailer confirms the pop-up error message on the screen as shown in Figure 3.2-43. As described in Section 3.2.1.2.D of this proposal, the thermal printer has very simple, automatic paper loading feature that does not require the terminal to be powered down or rebooted. Figure 3.2-52: Pop-Up Error Message RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.Q PERIPHERAL SLOTS/PORTS RFP Requirement: The Lottery anticipates the possibility of using various peripheral attachments for the retailer terminals. Flexibility to enhance the terminals in such a manner is an important characteristic. The ability to support keno displays is required (although the Lottery does not provide that game as of this writing). In addition to interfaces for terminal features and peripherals identified in this RFP as required upon delivery, there must be a minimum of four (4) additional, initially unoccupied slots/ports for other peripherals. These ports shall be physically or logically secured when they are not in authorized use. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-89 3.2-90 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-91 3.2-92 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-93 3.2-94 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.R ENVIRONMENTAL FITNESS RFP Requirement: The terminal must be suitable for the conditions of Maine retailer locations: dedicated 110V 15 amp electrical circuit; small counter top spaces; difficult environmental conditions such as heat, cold, moisture, dust, grease, spilled liquids, and operator abuse. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal was specifically designed with difficult and unique retailer environmental conditions in mind, including climate and environmental conditions in Maine retail locations. The WAVE terminal’s modular printer provides flexibility of placement in stores with limited counter top spaces. WAVE terminals run on an 110V 15 amp electrical circuit. There are limited horizontal or flat surfaces that will allow retailers or customers to rest anything on the WAVE terminal. The terminal case is made of durable plastics that can be easily wiped clean to help protect the WAVE terminal from moisture, dust and grease and operator abuse. Designed with collaborative input from NCR on retail best practices, the WAVE terminal is sized specifically for high retail acceptance in countertop placement. The WAVE terminal has been inspected for safety and has been certified by a reputable testing laboratory to be compliant with the EN60950 safety standard (equivalent to UL950). It is also in compliance with FCC regulations suitable for retail terminals and peripherals. The WAVE terminal is equipped with integrated surge/brownout protection and can operate under virtually all normal urban and rural conditions and does not require its own dedicated power outlet. The WAVE terminal is designed to operate in temperatures from 41 degrees to 113 degrees Fahrenheit and designed to operate in extremely harsh conditions. 3.2.1.2.S POWER CORD RFP Requirement: Each terminal must come equipped with a power cord at least ten feet (10') in length, with a three-prong grounded plug. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-95 3.2-96 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The WAVE terminal’s standard 10-foot power cord is electrically-grounded and includes a three- prong grounded plug. If additional length is needed at a retailer location, 15-foot cords are available, thus exceeding the RFP requirement. All power cords provided by Scientific Games will be UL approved. 3.2.1.2.T MEMORY AND STORAGE EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The WAVE terminal will come equipped with an 8GB solid state drive (SSD) for mass storage. SSD’s do not have any moving parts, which results in a lower failure rate as well as generating less heat. In addition they consume far less power, resulting in a far more efficient overall memory solution. The WAVE will also include Dynamic Random Access Memory (DRAM) memory of 1 GB. Please see Section 3.2.1.2.20.1 through Section 3.2.1.2.20.5 for information on how we exceed memory and storage-related requirements. 3.2.1.2.T.1 50% MARGIN RFP Requirement: The Lottery requires the ability to add games and to insert promotions that may consume terminal memory and storage. It is required that the terminal as-delivered provide at least a 50% margin on available game and promotion memory and storage for future games and promotions as that anticipated to be consumed at conversion time by the current Maine games. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The WAVE terminals will have sufficient memory and storage to support all existing games and functionality, and will have the capacity to absorb at least 100% more in additional games and functionality, significantly exceeding the 50% RFP requirement. We understand the Maine State Lottery’s desire to grow over the life of the contract. The terminal will easily support this growth. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.T.2 SUFFICIENT MEMORY RFP Requirement: The terminal must have sufficient memory and storage to support at least three hundred (300) concurrent instant games using up to three (3) different bar code algorithms without an upgrade of terminal resources. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Based on the size and scope of the system proposed, a parameter of 500 concurrent instant games will be set as the maximum. The terminal will support all vendor bar code algorithms, thereby significantly exceeding the RFP requirement. 3.2.1.2.T.3 STORING MULTIPLE SOUNDS RFP Requirement: The terminal must be capable of storing multiple sound and picture files, and animations of up to one (1) minute. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal can store multiple sounds, pictures files, and animations up to one minute in duration. 3.2.1.2.T.4 MEMORY EXPANSION AND UPGRADEABILITY RFP Requirement: The terminal’s memory and storage components must be expandable and upgradable. Regardless of mechanism the terminal’s storage must meet or exceed 1 GB. Response Note: The Vendor shall describe the terminal’s memory and storage expansion capability. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. As discussed previously in Section 3.2.1.2.T, the WAVE terminal will be equipped with 1GB of DRAM memory. This is sufficient to run the terminal and peripherals with over 50% free (100% margin). As the Maine State Lottery grows in the future, RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-97 3.2-98 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES should the need arise where additional memory is required, the WAVE terminal will support a maximum of 2GB of DRAM memory, and has a total of two DIMM slots on the main logic board to support memory modules, thereby exceeding the RFP requirements. ADDITIONAL MEMORY AND STORAGE As an Offered Option, separately priced, the WAVE can be equipped with 2GB of DRAM memory. As also mentioned previously in Section 3.2.1.2.T, the WAVE terminal comes equipped with an 8GB Solid State Drive for terminal storage. Should the Maine State Lottery find they need additional storage capacity in the future, the WAVE storage can be expanded to meet the Lottery’s needs. There are a total of two SATA slots on the main logic board to support solid state drive storage modules. As an Offered Option, separately priced, the WAVE can be equipped with a 32GB Solid State Drive for terminal storage. Please reference our additional Memory and Storage Offered Options behind the Section 3.2 tab card located in Volume III for full details. 3.2.1.2.T.5 AC POWER DISRUPTION RFP Requirement: If AC power to the terminal is interrupted, the gaming software (stored in the terminal) must not be destroyed, modified, or lost for a minimum period of ten (10) days from the occurrence of such failure. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. If AC power to the terminal is interrupted, the gaming software will not be destroyed, modified or lost for a minimum period of two weeks from the occurrence of such failure, exceeding the RFP requirement. The WAVE terminal uses solid state technology for permanent storage. In the event of a power outage, the solid state storage can sustain the gaming software indefinitely. In addition, the terminal has a small amount of Static Random Access Memory (SRAM) that tracks the state of the intrusion security switch status, realtime clock, and other parameters. This SRAM is backed-up with a battery that will easily sustain the SRAM for periods of time far longer than 72 hours. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.U CASEWORK SURFACE RFP Requirement: The casework of the terminal and any peripherals must be provided in a color selected by the Lottery among options available, using a manufacturer’s standard color chart. The Lottery requires a durable and consistent finish. The casework must be easily cleaned to restore a professional appearance at the retailer location. Response Note: The Vendor must identify whether the color is a coating painted on or otherwise applied to the surface, or molded throughout the casework. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal and its peripheral casework are molded from easy to clean polycarbonate plastic, one of the toughest and most color resilient commercial plastics available. Since the color is actually infused as part of the housing plastics, the WAVE terminal’s case will not fade or change with exposure to environmental conditions and is uniform in color and appearance. The base casework of the WAVE terminal and peripherals is dark gray. Custom colored accent kits for the Figure 3.2-57: Accent Color – Front of the WAVE are available in any Pantone WAVE Terminal Matching System (PMS) color desired by the Maine State Lottery. As shown in Figure 3.2-57, the accent kits on the front of the WAVE terminal are strategically placed to draw the attention of the user to the device areas where there is user interaction. There are also accent colors on the rear of the terminal as shown in Figure 3.2-58. The custom colored accents kits on the WAVE terminal are also color infused polycarbonate plastic and are extremely resilient to fading, cracking, or scratching. Custom color arrangements can be accommodated upon request. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-99 3.2-100 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-58: Accent Color – Rear of the WAVE Terminal 3.2.1.2.V SOUND GENERATOR RFP Requirement: The terminal must be capable of producing musical tones and audio when certain transactions or functions are performed, or specified events occur. The use of sounds must not unduly delay the transaction processing time. Retail agents must not have the ability to disable terminal sounds. The Lottery will define to the Successful Vendor which functions shall trigger this feature. It is required that the terminal be capable of supporting auxiliary speakers as a peripheral. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal uses integrated DirectSound™ compatible hardware for producing software-controlled, audible tones and alarms (e.g., human voice, musical tunes or simple tones) when certain transactions or functions are performed or specified events occur, as defined by the Maine State Lottery. The sounds never delay the transaction processing time. The WAVE terminal fully supports volume level adjustments to be applied by authorized users. The WAVE has two internal producing stereo audio. The WAVE can also support auxiliary speakers as a peripheral device. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Depending on the Maine State Lottery’s preferences, the retailers can be given the ability to fully control the WAVE terminal’s speaker volume. Alternatively, if preferred by the Maine State Lottery, the ability to adjust this volume can be placed in a restricted area of the terminal function screens to prevent retailers from accessing this capability, or the retailers’ access can be controlled to only allow volume level adjustments to be made within Lottery predefined volume ranges to ensure that retailers cannot turn off the sound. 3.2.1.2.W BROADCAST MESSAGES RFP Requirement: Messages from the central computer must be received and displayed to the retailer. If the terminal is not powered on or communicating with the central system at the time of broadcast, the central system will ensure that the terminal receives the message immediately upon the next sign on. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The WAVE terminal receives variable length broadcast messages issued by the AEGIS-EF central system. These messages are sent in a process similar to pushed email: no terminal transaction is required to initiate the transmission. Each message can be accompanied; if desired, by a vocalized (e.g., “you’ve got mail”) or musical prompt. All messages are also printable once they have been acknowledged by the user. Messages sent to retailers are defined by the issuer as “immediate” or “deferrable.” ● Immediate messages are those which the retailer must take before processing a new transaction. These messages require an immediate response (i.e., touchscreen input) from the clerk. ● Deferrable messages prompt the WAVE terminal user to accept the message, but leave the retailer the option of reading and/or printing the message at a more convenient time. The system keeps track of what terminals receive messages. If the WAVE terminal is not communicating with the central system or is powered off, AEGIS-EF will ensure that the message is delivered when it connects. The Maine State Lottery can send broadcast messages using GMS without the assistance of Scientific Games personnel. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-101 3.2-102 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Exceeding Lottery requirements, AEGIS-EF supports both broadcast (issued to all retailer terminals) and narrowcast (sent to selected retailers) messages. The message creation process includes a series of destination filters which allows the issuer to send messages to subsets of the retailer universe: store name (alphabetized), retailer number range, geographical location, chain affiliation, etc. 3.2.1.2.X LARGE DOLLAR TRANSACTION VERIFICATION RFP Requirement: The terminal screen must display a message for each “large dollar” purchase and validation that provides an option to the retailer to stop or take other appropriate action before completing the transaction. The Lottery will define the default amount of a “large dollar” transaction and must approve the terminal messages. The Vendor must propose a feature whereby a specific retailer can identify a personal “large dollar” amount different from a generic default value selected by the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Scientific Games WAVE terminal will display a message for certain transaction types and/or dollar amounts. It will then provide the user with the option of aborting the request or taking other appropriate action before completing the transaction. We will work closely with the Maine State Lottery staff to define which transactions/amounts will be verified. The Lottery will approve the terminal messages. The AEGIS-EF system will be configured to allow the triggering conditions for transaction verification to differ by retailer or by retailer groups, as set up by an authorized user. As shown in Figure 3.2-59, we can provide a feature allowing the individual retailers to identify a default “large dollar” amount different from, but not greater than, the amount enforced by the Maine State Lottery. This override value is unique to the terminal requesting it. Using simple touchscreen input, an authorized (i.e., store manager) user can set the value appropriate to store or chain policy or financial condition. This lower default remains in effect until once again changed at the terminal (or the Lottery default is re-established). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-59: Setting a Lower Dollar Value The following description illustrates the WAVE terminal’s screens and functions available to a clerk during a large dollar sell. Similar screens and functionality can implement a maximum redemption warning feature as well. A pop-up screen will show the current threshold active for the retailer terminal when a total wager value exceeds the local limit set by the retailer. Each retailer can set this local limit to whatever value they would like. If the retailer does not set a local limit, only the system-wide limit (shown in the next example) will display. A yellow pop-up window warns the clerk of the local limit threshold violation as shown in Figure 3.2-60.  The window indicates the total wager value ($20) and requires clerk input to continue with the sale. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-103 3.2-104 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-60: Total Wager Transaction Sell The pop-up can include additional help, such as the fact that the Maine State Lottery does not allow cancellations of these requested tickets. The system-wide default threshold ($100 in the example in Figure 3.2-61) will still be active, even if a local maximum has been set by the retailer. If this Lottery maximum is exceeded, a red warning window displays. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-61: WAVE Terminal’s Sell/Pay Limit Controls Depending upon Lottery policy, this warning either can completely block the sell or require clerk acknowledgement before proceeding with the sale. As the Maine State Lottery's current vendor, we are aware that Maine already has these warning features implemented, and we will continue to support this going forward. Maine is currently using the price alert and price warning popup screens shown below in Figure 3.2-62. Figure 3.2-62: Current Maine Price Warning and Price Alert Popup Message We can implement these in their exact current form, or we can update them at anytime throughout the duration of the contract. Periodic updates that refresh color or graphics can be helpful to remind retailers that the warnings are important, and they need to verify this information with players prior to printing tickets that cannot be cancelled. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-105 3.2-106 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.1.2.Y PREVIOUS TRANSACTION LISTING RFP Requirement: The terminal must be able to display and print the last twenty-five (25) transactions accepted by the System, upon request of the retailer, in order to compare printed tickets with registered tickets. In display mode all the past transactions need not appear on the same screen at once. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Exceeding the RFP requirement, the terminal can retrieve, display and/or print the last 50 transactions accepted by the AEGIS-EF system, in order to compare printed tickets with registered tickets. Figure 3.2-63 shows the presentation of previous transactions on the WAVE terminal screen. Figure 3.2-63: WAVE Customer History with Past Transactions Window RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The clerk has the option of printing a report showing up to the most recent 50 transactions processed by the WAVE terminal as shown in Figure 3.2-64. The listing includes the date and time of the report request and the terminal number on which it was taken. Each transaction entry includes the time of the transaction, its status, transaction type, a detailed description of the action, and any monetary value associated with the transaction. As with all other printed terminal reports, it is flagged as VOID – NOT FOR SALE. Main parameters of the most recent transaction are also shown on the various game sell screens. All displayed information is easily interpreted by the clerk without any additional data or references. This transaction window can be seen in the lower right corner of the screen as shown in Figure 3.2-65. Figure 3.2-64: Printed Transaction RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-107 3.2-108 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-65: Previous Transaction on Sale Screen 3.2.1.2.Z CANCELLATIONS RFP Requirement: The terminal must support ticket cancellations for those games that permit it. Cancellations must be governed by a set of parameter-driven rules as established by the Lottery. Cancellations must be available by reader and by manual entry. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal supports draw game ticket cancellations. We will configure the system to comply with all Lottery cancellation parameter-driven rules and policies. In addition, if our Offered Option, separately priced, of branding is selected by the Maine State Lottery, our proposed system/terminal combination will also provide the added feature and advantage of being able to time and date stamp the cancelled ticket, along with a desired parameter driven message. Please reference our Thermal Branding Offered Option behind the Section 3.2 tab card in Volume III. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The availability of the cancellation feature can be determined by game. Our system can be configured to define when and if a draw game ticket can be canceled. Following are just some of the parameterized conditions during which a cancellation may be allowed: ● Cancellation is allowed only on the day of ticket purchase ● Ticket must be canceled on the issuing terminal ● Canceled ticket must be read by the terminal’s document scanner ● A cancel can only occur within a defined time period before the draw ● A cancellation is available by reader and by manual entry We will implement the Maine State Lottery’s parameter-driven rules. 3.2.1.2.AA VALIDATIONS RFP Requirement: The terminal must not cash wins in excess of that permitted by Maine regulations. The current limit is $599. For larger wins the terminal must return a response as defined by the Lottery, permitting the win to be claimed. Validations must be available by reader and by manual entry. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF central system supports any maximum dollar winning ticket payout; we can easily configure it to allow retailer redemptions of your current limit of “less than $599.” When a ticket redemption request exceeds this threshold, the terminal will receive an unambiguous Lottery-approved message. Validations will be available by reader and by manual entry. 3.2.1.2.BB TERMINAL CASE DESIGN FOR SAFETY RFP Requirement: The terminal’s design must partition electronic and electrical components from access by the retailer when conducting retailer tasks to operate or maintain the terminal (e.g., changing the paper or cleaning the reader). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal was designed to ensure that the product was operationally and mechanically superior while meeting all safety regulations. The Wave terminal RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-109 3.2-110 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES uses V0 material on all exterior plastic parts. This provides the highest level of safety against flames as this material will not continue to burn on its own for more than 10 seconds. All of the WAVE terminal’s electronics and electrical components, including the CPU, storage devices, ports, power supply and card slots are locked and only accessible by removing the secure rear cover. For added security and safety, a key is needed to unlock and remove the rear cover. All door openings, including the document scanner door and printer lid are designed for clerk access and do not expose the operator to any hazardous conditions. The WAVE terminal was designed to minimize sharp and protruding edges. 3.2.1.2.CC LAST TRANSACTION DISPLAY RFP Requirement: The terminal must provide a mechanism for display of the last transaction of each type, including last wager, last cancel, last winner validation, last report, etc., as selected by the retailer. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The terminal will provide a mechanism for display of the last transaction of each type, including last wager, last cancel, last winner validation, last report, etc., as selected by the retailer. In addition, the WAVE terminal’s intelligent interface allows the retailer to view a list of as many as 50 previous transactions, the transaction history, and the individual parameters of the most recently submitted transaction. This feature is described in detail in Section 3.2.1.2.Y. 3.2.1.2.DD RETAILER TERMINAL REPORTS RFP Requirement: All reports must include the words INFORMATION ONLY – NOT FOR SALE (or a similar Lottery approved message) at the top or bottom of the report. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Highly visible “FOR INFORMATION ONLY” and/or “VOID – NOT FOR SALE” indicators can be printed at the top or bottom of each retailer report as shown in Figure 3.2-66 to avoid confusing them with printed wagers. Each report requested first displays on the screen. The retailer is then given the option to print the report. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES We will work with the Maine State Lottery to make sure that the exact printed messages conform to Lottery policies and procedures. The Terminal Ticket Images function in the Games Management System (GMS) gives an authorized lottery management user access to the same terminal reports (in the identical format) available at a retailer terminal. Being able to see the report image is helpful when assisting a retailer with questions. Figure 3.2-66: Sample Printed Transaction Report with Lottery Approved Message 3.2.1.2.EE Figure 3.2-67: Sample Report Print-Out and Training Mode Tickets with “VOID – NOT FOR SALE” Messaging PLAYER REWARDS CARD PROCESSING RFP Requirement: Any device proposed by the Vendor to sell tickets in a retail venue must include a reader capable of reading a Player Rewards Card. This may be the same reader used for other terminal functions Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal will support the reading of Player Rewards Cards through the use of the of the two dimensional bar code reader, as described in Section 3.1.2.2.C. This method requires the Player Rewards Card to be encoded with a 1- RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-111 3.2-112 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES D or 2-D bar code containing the Player identification number on one side of the card. Because our two dimensional bar code reader is wireless, the retailer can remove the bar code reader from its dock and easily scan the loyalty card bar code without the player ever having to hand over the Player Rewards Card. This provides convenience to both the retail and the player, and provides a level of comfort to the player that their Player Card never has to leave their possession. If the Maine State Lottery prefers to implement a Player Reward Card that uses a Magnetic Stripe or a SmartCard to hold the player identification number, a Magnetic Stripe Card Reader (MSR)/SmartCard reader can be provided as an Offered Option, separately priced, as described behind the Section 3.2 tab card in Volume III. 3.2.1.3 RETAILER TERMINAL ATTACHMENTS RFP Requirement: The Successful Vendor must furnish additional equipment at the point of sale, generally as terminal peripherals. The Lottery supplies play centers and dispensers to some retailers and these are not an obligation of the Successful Vendor. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will furnish additional equipment at the retailer’s POS. Please reference the following sections for further details. 3.2.1.3.A PLAYER ADVERTISING DISPLAY RFP Requirement: The Lottery already owns approximately twelve hundred (1200) LED advertising displays, in current use with the retailer terminals. They were acquired from Adaptive Micro Systems and are Model BetaBrite P/N 1036-1111. They attach to a retailer terminal via standard RS232 serial port. These displays are in good condition and the Lottery would like to deploy them with the new Lottery terminals. Response Note: The Vendor must describe whether the existing advertising displays can be fitted to the proposed retailer terminal. If not, the Vendor must include the number currently in use by the Lottery of such displays with the Proposal. Service of the displays will be included in either case, including replacement of displays as needed. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The BetaBrite P/N 1036-1111 LED displays will be fitted to the proposed WAVE terminal and Scientific Games will utilize these existing advertising displays with the WAVE terminal. In addition, service of the customer-owned BetaBrite LED displays will be provided, including replacement of the displays, as needed. ADDITIONAL BETABRITE DISPLAYS As an Offered Option, separately priced, additional BetaBrite P/N 1036-1111 LED displays, including installation and maintenance, can be provided. Please reference our additional BetaBrite Displays Offered Option behind the Section 3.2 tab card located in Volume III for full details. 3.2.1.3.B PLAYER TRANSACTION DISPLAY RFP Requirement: The Vendor must propose a player transaction display for every retailer terminal. The player transaction display is a discreet, individual-oriented display for the player conducting the current transaction. This display may communicate the amount of the current transaction, or notify the player that he or she has a winning ticket. In the event that the ticket is a winning ticket, an appropriate message may be displayed. When not displaying a transaction, the player display may provide an advertising or informational message. The Lottery must approve the display design and message presentation to ensure functionality and player privacy. The Player Transaction Display must be connected to the retailer terminal in a manner that cannot be detached or removed by the retailer and must have the ability to be located at least three feet from the terminal. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-113 3.2-114 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The WAVE terminal’s player transaction display is a backlit, monochrome Liquid Crystal Display with full graphics of 240 x 64 pixels (Figure 3.2-68). The display’s pitch angle and pole height can be adjusted for optimum viewing. The display is an individual-oriented display for the player conducting the current transaction. Detailed specifications for the Player Transaction Display can be found behind the “Supplemental Information” tab card at the end of this section. Figure 3.2-68: Backlit, Monochrome Liquid The display can communicate the Crystal Display with the WAVE and Other amount for the current transaction Peripherals and notify the player that he or she has a winning ticket. In addition to providing the player with details of the current transaction, the Player Transaction Display can display lottery advertising or informational message when no transactions are being processed. We work directly with the Maine State Lottery on the layout of the transaction display and any non-transactional messaging that will appear. We understand that the Maine State Lottery must approve for the display design and messages. The Player Transaction Display is connected to the terminal via a 6' cable supplying both the communication and power. This 6' cable allows the retailer to effectively locate the Player Transaction Display where it can be most visible by the lottery customer, thereby exceeding the RFP requirement of the 3' range. The connection to the WAVE terminal is secured behind the WAVE terminals locking rear port cover, as described in Section 3.2.1.2.Q. Since the retailer does not have a key to WAVE terminal rear cover, the Player Transaction Display cannot be removed by the retailer. In the event the retailer obtained access to the rear cover, the intrusion detection system described in Section 3.2.1.2.Q would log the event and notify the central system immediately. Additional notifications are sent to the central system anytime an authorized peripheral device is removed from the terminal for any reason. As an Offered Option, included in the base price, the Player Transaction Display base plate will be replaced by an integration plate that mechanically fastens the display to the WAVE terminal using tamper resistant screws. This secures the Player Transaction Display to the WAVE in a fixed location just behind the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES terminal and prevents the retailer from moving or detaching it from the WAVE terminal. 3.2.1.3.C SELF-SERVICE WINNING TICKET CHECKER RFP Requirement: The Vendor must propose a terminal peripheral allowing players to check draw and instant tickets for winners at every retail location. These devices would be located far enough away from the retailer terminal to minimize activity or traffic at the retailer counter. The ticket checker must not interrupt or interfere with any operations of the retailer terminal. First read rate is a key factor in the success of the device. A first read rate exceeding ninety-five percent (95%) is mandatory. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games proposes our self-service winning ticket checker as the gaming terminal peripheral that allows customers to check their own draw game or instant tickets for winners at each retailer location. This device interfaces to the WAVE terminal providing ticket processing in a timely, secure and efficient manner. With this self-service winning ticket checker, players can check the status of their draw game tickets as well as instant tickets with 2-D bar codes without requiring clerk intervention and without updating validation information on the central system. When a ticket has been successfully scanned, the self- service winning ticket checker will make an audible beep. A message indicating the ticket is a winner or non-winner displayed. Some jurisdictions show the winning amount up to certain levels and a message similar to “You have won!” at higher levels. We will work directly with the Maine State Lottery to determine what win amounts and what messaging will be shown on the Ticket Checker. If the ticket is a winner the player would take the ticket to the clerk or to the Lottery for payment. The self-service winning ticket checker includes a 2-D bar code reader and a 4" x 20" character LCD display located on top of the module. This screen is used to display messages relating to the outcome of the inquiring attempt. It can also display the amount won. The self-service winning ticket checker is capable of using a variety of bar code types on the instant or draw game tickets to determine winning status. The read rate for the proposed self-service winning ticket checker is greater than 99%, thereby ensuring that the Maine State Lottery’s players will be able to scan their tickets in the units quickly and learn whether or not they are holding a winning ticket. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-115 3.2-116 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The unit can be positioned at various locations throughout the retail environment and comes with a detachable stand for countertop placement or a detachable wall mount bracket for wall placement as shown in Figure 3.2-69. The standard cable length for the self-service winning ticket checker is 30’. Figure 3.2-69: Self-Service Ticket Checker Up to 8 wireless Ticket Checkers can be paired to a single WAVE terminal. This allows the high volume retailers the flexibility of having multiple Ticket Checkers throughout their store, which can assist in maximizing player visibility and usage. Scientific Games offers the Maine State Lottery wireless communications to the self-service winning ticket checkers as an Offered Option included in the base price. Wireless communication allows for maximum placement flexibility within the retail environment. Another advantage of our wireless self-service winning ticket checker is that it does not require the use of a serial peripheral slot on the terminal. The WAVE terminal can support up to eight wireless self-service winning ticket checkers per store. The wireless self-service winning ticket checker has a range of operation of up to 100 feet. By offering wireless connection, we exceed the RFP requirement. The WAVE terminal’s wireless self-service winning ticket checkers use a proprietary spread spectrum radio technology with a 48 bit key to communicate to the WAVE. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This technology provides reliability and security in applications prone to high noise such as Lottery retailers. When you watch the DVD containing the news segment aired on WTNH in Connecticut (found behind the tab card), you can see how easy it is for a player to use the self-service winning ticket checker. Detailed specifications for the self-service winning ticket checker can be found behind the “Supplemental Information” tab card at the end of this section. ADDITIONAL SELF-SERVICE TICKET CHECKERS As an Offered Option, separately priced, additional self-service winning ticket checkers can be provided. Please reference our additional Self-Service Ticket Checkers Offered Option behind the Section 3.2 tab card located in Volume III for full details. 3.2.1.3.D FLAT PANEL DISPLAY FOR ADVERTISING AND GAMES RFP Requirement: The Proposal must include an additional display attachment for the retailer terminal that is suitable for displaying advertising and game information to players within the store. The display must be a flat panel display of 19 inches or more diagonal, visible from ten (10) feet. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games proposes the utilization of 19" widescreen (on the diagonal) flat panel monitors for each retailer location. The flat panel monitors are clearly visible from 10 feet. Our experience with recent U.S. terminal implementations reinforced our expectation of a very high level of acceptance of flat panel displays. The flat panel displays not only provide awareness of the Maine State Figure 3.2-70: 19" Widescreen (16:9) Customer Lottery in general but also Jackpot Advertising Display amounts, new games, winner awareness, promotions, Amber alerts, responsible gaming messages and other information. Richard Husbands, a Connecticut Lottery retailer since the Lottery’s inception in 1972, has seen an increase in lottery sales and commissions since the WAVE’s deployment. He attributes much of the increase to the player advertising display. “I think it helps that the advertising display the customer sees is eye- RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-117 3.2-118 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES catching,” he says, adding, “a first-time customer coming in to my store may not even know I have lotto, but when they see that screen, they know.” Adds Peter Patel, owner/ manager of Mobil on the Run in Hartford, Connecticut, “Players like it because it tells them how much the Powerball jackpot is and how much they’re going to get paid.” In Iowa, the displays are partitioned into four messaging “Containers” or windows. The first container is an active graphics window which is used to display ads and short videos. The second container displays jackpot information. Another container contains a scrolling message area and the final container contains the player transaction data, which takes the place of their Player Transaction Display. A sample of the Connecticut display is shown in Figure 3.2-70. Figure 3.2-71: 17" (4:3) Pennsylvania Lottery Display Pennsylvania selected a two “Container” layout as shown in Figure 3.2-71. The number and size of the “Container” is configurable and ultimately the decision of the Lottery. We will work closely with the Maine State Lottery to determine the optimal layout of the Flat Panel Display and the use of containers to display information to the customer. ADJUSTABLE HEIGHT STAND OR WALL MOUNT FOR FLAT PANEL DISPLAY As an Offered Option, separately priced, Scientific Games will provide an adjustable height stand or wall mount for the Flat Panel Display. Please reference our Adjustable Height Stand or Wall Mount for the Flat Panel Display Offered Option behind the Section 3.2 tab card located in Volume III for full details. The WAVE terminal is capable of storing sound, static image files and at least ten videos and animations of up to one minute each. Detailed specifications for the flat panel display can be found behind the “Supplemental Information” tab card at the end of this section. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES WIDESCREEN FLAT PANEL DISPLAYS As an Offered Option, separately priced, Scientific Games is pleased to offer 22" widescreen flat panel displays. Please reference our 22" Widescreen Flat Panel Displays Offered Option behind the Section 3.2 tab card located in Volume III for full details. To manage content to the flat Panel Player Advertising Display, Scientific Games proposes Lottery InMotion™ (LIM) player. Lottery InMotion is Scientific Games’ digital merchandising and content management system which communicates product, jackpot and other Lottery information to retailers from a central management system. Lottery InMotion not only streamlines the scheduling, and download of content to the advertising displays it also supports customized retailer distribution. The Maine State Lottery can now provide custom content for specific retail chains or retailer groups or even specific retailers. Lottery InMotion is an exceptionally flexible marketing tool that enables the Lottery to communicate with players and prospects in a highly targeted, vivid and graphical manner. Using Lottery InMotion, authorized Lottery users can download sound files, animations and full motion video to the WAVE, in the background over the Maine State Lottery terminal network, without affecting ticket transaction speeds or other normal operation of the terminal. If needed, these files can also be loaded at the Retailer location by a technician. The associated play lists (schedules) are also programmable and downloadable from the Maine State Lottery Management terminals using Lottery InMotion. Digital multimedia LCD signs and the digital content management systems that control them are fast becoming critical enablers for reaching consumers at retail. This medium will be one of the most effective means, both in terms of costs and exposure, of communicating with players in the years to come. Lotteries are quickly discovering that while the technology is exciting, it is what their marketers do with the technology that truly makes the difference. According to Brian Ardinger of Nanonaton, an expert in the field of digital content, “The companies that use the medium effectively will leverage the power of digital delivery to create customer experiences that leverage their brand and products and motivate and resonate with consumers”. Imagine creating new marketing messages that quickly remind consumers of lottery products: the newest instant game, the newest licensed property or the launch of exciting draw game products. This will prompt them to buy at the location where our product as sold. In effect, digital content is the next step in consumer marketing that will drive sales at retail by serving as the Maine State Lottery’s direct voice to the player. This new medium will allow the Maine State Lottery to quickly and concisely put your games and messages at the forefront of the player’s mid and essentially, “Ask RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-119 3.2-120 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES for the sale” without clerk intervention. As discussed by Jason Cremins of Remote Media, “By installing digital signage, our customers [businesses like the Maine State Lottery] can implement new marketing and sales strategies within minutes of making a corporate decision, instead of the typical two-week cycles associated with printed media.” With Lottery InMotion the future of how we market new, unique games is readily at hand. Targeted information can be delivered immediately in a highly effective manner. The Maine State Lottery can quickly show the latest promotion of the week, the most recent instant game that is about to sell out, the most exciting top prizes still available, the newest instant-draw game(s), the latest jackpot roll, and much, much more. Scientific Games offers the Maine State Lottery as an Offered Option, separately priced, an on-site Lottery InMotion Content Coordinator. Please reference our Lottery InMotion Content Coordinator Offered Option behind the Section 3.2 tab card in Volume III. Scientific Games offers the Maine State Lottery as an Offered Option, separately priced, Lottery InMotion Content Development and Management Services. Please reference our Lottery InMotion Content Development and Management Services Option behind the Section 3.2 tab card in Volume III. Scientific Games offers the Maine State Lottery as an Offered Option, separately priced, a 7" Customizable LCD Digital Sign. Please reference our 7" Customizable LCD Digital Sign Offered Option behind the Section 3.2 tab card in Volume III. 3.2.1.3.E IN-STORE JACKPOT SIGNAGE RFP Requirement: The Proposal must include in-store wireless signs capable of displaying information regarding jackpot amounts, winning number information or advertisements. The Lottery may order two (2) or more games for the jackpot signage. Any proposed wireless capability should operate only at short range, nominally on the order of up to 100 feet. Radio signals must be designed so as not to interrupt or interfere with any electronic devices otherwise operated in the store or carried by store customers or employees in the store. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games proposes in-store wireless signs that provide the capability of displaying real-time jackpot information wirelessly transmitted from the WAVE terminal to the jackpot sign. These jackpot signs can be positioned in windows to provide a “call-to-action” reminder to customers outside the store of the current RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES jackpot. As we know, large jackpot values drive draw game sales, and these large and bright jackpot signs provide a great way to display those large jackpots to customers that have not entered the store. The large bright LED numbers are clearly visible from long distances, and they are bright enough to be seen even in the sun. The proposed signs have wireless capability and will operate only at short range, nominally on the order of up to 100 feet. Wireless radio signals will be designed so as not to interrupt or interfere with any electronic devices otherwise operated in the store or carried by store customers or employees in the store. As an Offered Option, included in the base price, the Maine State Lottery may select either the Carmanah Jackpot signs or the AdMart Jackpot signs, enabling the Lottery to select the jackpots signs they feel will best meet their needs, and the needs of their retailers. This proposed options provides the Maine State Lottery with the best possible solution to meet their needs, by providing wireless signs from both Carmanah Signs and AdMart Custom Signage representing the best-in-class solutions for instore wireless jackpot. The Lottery may select from either of the proposed solutions outlined below from Carmanah and AdMart. The offerings from either vendor will work seamlessly with the WAVE terminal; providing real-time updates to all jackpot amounts from the Central System via the WAVE terminal. CARMANAH WIRELESS “IN-STORE” JACKPOT SIGNS The Carmanah sign offered utilizes LEDs, durable acrylic, aluminum, and high resolution graphics for a product that will endure for years to come with minimal or no maintenance. The sign offered boasts a long lamp life (i.e., 11+ years) with no replacement bulbs needed, high durability during transport, a low cost/ energy efficient operation, and an extremely safe 12V electrical system. While similar in visibility and aesthetics to fluorescent or neon lighting, LED signs feature lower power consumption (9-12 watts vs. 78 watts); lower annual energy costs (almost one-tenth of the cost); a longer life expectancy (11+ years vs. 2-3 years); and no breakage issues (vs. high breakage with environmentally unsafe contents of either mercury gas or liquid mercury). Please reference Figure 3.2-72 and Figure 3.2-73 for examples of double and triple jackpot signs. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-121 3.2-122 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-72: Double Jackpot Sign Figure 3.2-73: Triple Jackpot Sign Jackpot values for games (and messages) are sent from the lottery terminal to the transmitter via USB. In software, the USB connection between the lottery terminal and the transmitter appear as a generic serial port, providing a very simple interface. Data is sent between the two devices according to a simple, custom protocol which ensures reliable communication. The transmitter only needs to be told what the new jackpots and messages are when the jackpots or messages change. It stores the latest jackpots and messages internally, avoiding any software burden on the terminal. The present transmitter software allows the Maine State Lottery to display jackpots for multiple games, on any number of signs within a single store. The communications between the jackpot displays (the signs) and the transmitter use Zigbee-compliant radios. These radios are designed to communicate reliably across distances up to about 100 feet indoors without RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES interfering with any electronic devices otherwise operated in the store or carried by store customers or employees in the store. Each sign is programmed at the factory with specific game’s names. Every few seconds, the sign sends a message to the transmitter, asking for the latest jackpot for its corresponding games. The transmitter responds with a message containing the name and the jackpot, allowing any other nearby sign to also hear what the latest jackpot is. This way, a very large number of signs can be located close together without causing a large amount of redundant radio traffic. Also, because each sign is aware of which game’s jackpot it is displaying, jackpots for multiple games can be displayed simultaneously on multiple signs. Due to the “directsequence spread spectrum” operation of the Zigbee radios, the radio data cannot be overheard or manipulated without access to a unique 16-bit key (more than 65,000 possible combinations). Carmanah Signs’ attractive, energy-efficient LED illuminated signs are ideal for lottery point-of-purchase applications. Carmanah uses innovative technology to showcase each Lottery’s brand while increasing excitement and driving sales due to the wireless, continuously-updated jackpots. Advantages include: ● A secure, wireless communication system between the lottery terminal and the jackpot sign(s) via USB ● A single wireless transmitter is capable of serving multiple jackpot signs ● 100 foot range between the jackpot sign and the lottery terminal ● Tested and approved to FCC standards Detailed specifications for the in-store Powerball signage can be found behind the “Supplemental Information” tab card at the end of this section. ADMART WIRELESS “IN-STORE” JACKPOT SIGNS The AdMart proposed wireless in-store jackpot signs are available in both double and triple jackpot versions as seen below in Figure 3.2-74 and Figure 3.2-75. These jackpot signs will provide a “call to action” that reminds players of the jackpot amounts. Each sign is wirelessly updated from the terminal, so you can be sure they will always have the correct jackpot amount displayed. The brightly lit 4" LED segments will ensure high visibility even in direct sunlight. Below are additional details and features of the AdMart jackpot signs: ● 4"H red 7-segment dotted digits, X.X.X format ● Edgelit panel illumination ● Panel Brightness: 1600 lux ● Snap frame front for ease in changing graphics. No tools required! ● Polycarbonate graphic with UV inks ● Hanging hardware included RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-123 3.2-124 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES ● 12VDC, with 2.5 or 3.3 amp transformer ● Smooth back for screening option for wall signs ● Optional snap frame back to hold graphics for wall signs ● Wireless USB or 232 transmitter or direct connection via RJ11 port ● 24hr data clear out if no signal from terminal to avoid display of old data ● Open Source Protocol ● Lightweight thin design ● UL certified Figure 3.2-74: Double Jackpot Sign Figure 3.2-75: Triple Jackpot Sign RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES VERTICAL JACKPOT SIGNS As an Offered Option, separately priced, Scientific Games is pleased to offer vertical in-store jackpot signs. For some retail locations, vertical signs provide a better fit, depending on the store configuration and design. Please reference our Vertical Jackpot Sign Offered Option behind the Section 3.2 tab card in Volume III for full details. 3.2.2 PRIVILEGED VALIDATION RETAILER TERMINALS RFP Requirement: The Successful Vendor must provide two (2) privileged terminals for Lottery Headquarters, capable of cashing high-tier winning tickets. For these terminals, cashing will be restricted by the Lottery to ranges different from ordinary retailer authorization. This function must be capable of being performed either by terminals similar to the retailer terminals, or by software on authorized management workstations. These terminals will be considered in addition to the 1,300 retailer terminal baseline allocation. The two (2) privileged terminals must be accompanied by two (2) check-writer printers. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will provide two privileged WAVE terminals and two checkwriter printers for the Maine State Lottery headquarters that are capable of cashing hightier winning tickets. The cashing limit on these two privileged terminals will be set to ranges different than those in use by standard retailers. The cashing ranges for these two terminals will be set as directed by the Lottery. These terminals will be identical to the WAVE terminals in use in the field with the exception that will have alternate cashing limits. These two terminals will be in addition to the 1,300 terminals baseline allocation. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-125 3.2-126 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.3 MULTIPLE TERMINALS PER RETAILER RFP Requirement: The System must permit, and the Successful Vendor must support, more than one terminal temporarily or permanently installed at a retailer’s location. The System must be able to account for individual and multiple terminals as part of a single retailer account, i.e., reports must roll up to a single identifier. At times of large jackpots, or for promotions, the Lottery may require temporary installation of additional terminals at a single retailer location. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The design of our proposed AEGIS-EF central system fully supports the concurrent operation of more than one terminal temporarily or permanently at a given retailer’s physical location. AEGIS-EF is able to account for multiple terminals located at the same retailer under a single retailer account. Each separate WAVE terminal will be identified by unique terminal numbers. The system can roll up activity from all terminals within a store to provide a single accounting report. All resulting reports of system usage will attribute activity to the appropriate terminal. We understand that at times of large jackpots or promotions, the Maine State Lottery may require temporary installation of additional terminals at a single retailer locations and that we will be required to install them as quickly as possible. 3.2.4 ALTERNATIVE SALES AND ACCESS DEVICES RFP Requirement: The Lottery is aware that certain needs might be better served by alternatives to the conventional retailer terminals. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. We present specialty retailer terminals for the Maine State Lottery’s consideration in Section 3.2.4.1 through Section 3.2.4.4. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.4.1 WIRELESS TERMINALS FOR TEMPORARY LOCATIONS RFP Requirement: The Lottery requires five (5) retailer terminals that are mobile and capable of operating from a temporary location. These terminals will be considered in addition to the baseline of 1,300 terminals. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In addition to the 1,300 WAVE terminals in the baseline offer, Scientific Games will provide five WAVE retailer terminals equipped to communicate using IP Cellular technology for wireless cellular communication to the central system from a temporary location. 3.2.4.2 DUAL FUNCTION TICKET VENDING MACHINES (TVMS) RFP Requirement: The Proposal must include an offer of two hundred twenty five (225) vending machines that are capable of dispensing instant games and playing draw games. The Successful Vendor will assume all maintenance and support responsibility for the vending machines, but not to include filling and emptying instant games, printer stock, and the cash box. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. We offer 225 PlayCentral® vending machines capable of playing both draw games and instant games. Scientific Games will assume all maintenance and support for the PlayCentral vending machines, with the exceptions of filling and emptying instant games, printer stock, and the cash box. Scientific Games is pleased to offer PlayCentral as the Maine State Lottery’s new kiosk (TVM) for draw game and instant ticket vending. Scientific Games’ PlayCentral is the perfect solution to boost sales and expand the advertising arena for instant and draw lottery products. Because PlayCentral essentially promotes itself and sparks impulse buys, it provides a ready channel to cost effectively advertise and cross promote instant and draw lottery products, giving you more “bang for the buck.” RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-127 3.2-128 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES PlayCentral opens new retail opportunities and trade styles. By offering both instant and draw products in a self-service kiosk, PlayCentral is ideally suited for nontraditional retail locations like drug store chains and big box stores. Intuitive User Interface for Ease of Use – The 19" touchscreen interface offers a consistent user experience whether purchasing instant ticket, draw games, or validating winning tickets. More Information at Your Fingertips – At the heart of the PlayCentral is the dynamic touchscreen user interface. This intuitive user-friendly interface allows the purchase of all games with minimum touch, while offering additional features that are Figure 3.2-76: Sample PlayCentral with a unprecedented in the self-service Maine Wrap lottery industry. With a single touch of the screen users will graphically see all 24 instant games available for purchase. Touch a game and the player can view the full instant ticket image, view specific game information like top prize amounts or second chance drawings, and even view the back of the ticket image. This is valuable information to your players that simply isn't available on a push-button machine. Play Draw Games Your Way – The touchscreen interface of the PlayCentral allows users to play draw games by Quick Picks, playslip, or selecting their own numbers. In a recent review of PlayCentral data collected in Pennsylvania, 51% of draw games were played with users manually selecting their numbers. A push button machine would have left over half of the draw game customers in Pennsylvania unable to play the game the way they preferred. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES A Better Interface for Today’s Customers – Touchscreens have become the standard for kiosks in retail environments; everything from ATM’s, in-store registry kiosks, airline check-in kiosks, self-checkout lanes in supermarkets, and even the latest fountain drink machine, the Coca Cola Freestyle®. Touchscreens offer more options and information for today’s conscious consumers, and a unique ability to up-sell your products during the purchase process. Though this doesn’t have to mean a more complicated experience: all games on the PlayCentral require two or less screen touches to dispense and complete the sale. Figure 3.2-77: Sample PlayCentral with a Through its predecessors, the Maine Wrap interface and general operation of our PlayCentral kiosk is backed by over 20 years experience in the marketplace and more specifically the lottery industry. Scientific Games has made great strides to enhance an existing technology and bring it into the 21st century. With strategic placement of this innovative product, the Maine State Lottery can expand its customer base and ultimately, increase revenue. Our interactive Liquid Crystal Display (LCD) touchscreen offers astounding response and unmatched customer interaction. Incorporating animated graphics and audio enhancements, PlayCentral will invite new lottery consumers into an immersive lottery gaming experience that only the PlayCentral can provide. Please reference Figure 3.2-77 for a sample PlayCentral with a Maine wrap. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-129 3.2-130 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES OUTSIDE THE TERMINAL PlayCentral is intended to attract new users and spark impulse buys, so the exterior is designed to maximize its advertising ability in an eyecatching and attractive package. We will work closely with the Maine State Lottery on the specific colors, advertising themes, and attract screens using industry best practices to create the most impactful PlayCentral design possible. The following are a list of customizable features of the PlayCentral. Custom Wrap – The wrap surrounds the terminal, providing a complete advertising platform for the PlayCentral and the Maine State Lottery. The color, design elements, graphics, and layout of the wrap are 100% customizable. We will work closely with you on the design elements that will be incorporated in the wrap. Plastic Accent Panel – The front of the Figure 3.2-78: PlayCentral with a Custom Pennsylvania Wrap PlayCentral utilizes a plastic panel on the front of the terminal to give it an inviting and modern look and feel. This panel can be colored in any PMS color the Maine State Lottery chooses. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Display Trim Panels – Both the user interface touchscreen and the upper Lottery InMotion™ advertising display are trimmed in a plastic accent. These panels can be colored in any PMS color the Maine State Lottery chooses. Cabinet and Door Colors – The cabinet and door of the PlayCentral are fabricated from cold rolled steel, and are powder coated to any PMS color the Maine State Lottery chooses. Because the custom wrap covers most of the terminal, this color is seen mostly on the top, back, and interior of the machine. In addition to the customizable aspects of the PlayCentral, the following items are located on the front of the terminal and used for customer interaction: Bill Acceptor – Accept bills lengthwise in any orientation, and can hold 1,000 Figure 3.2-79: PlayCentral Bill Acceptor notes. Accepts all U.S. currency and can (Outside View) be updated via the Central System to accept future U.S. currency designs as they are crated and released for use in the U.S. Playslip Reader – Accepts playslips a maximum of 3.25” wide. Figure 3.2-80: PlayCentral Playslip Reader RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-131 3.2-132 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 2-D Bar Code Reader – Used to validate instant and draw game tickets, and redeem winning tickets for credit on the machine. Also can be used as an age control device that will scan 2-D bar codes and state issued identification cards prior to accepting money. Figure 3.2-81: PlayCentral 2-D Bar Code Reader Magnetic Stripe Reader/Smart Card Reader (Offered Option) – As an Offered Option, separately priced, it can read alternate identification card types for further age control possibilities. Please reference our Magnetic Stripe Reader and/or Smart Card Reader Offered Option behind the Section 3.2 tab card in Volume III. INSIDE THE PLAYCENTRAL Figure 3.2-82: PlayCentral Magnetic Stripe Reader/Smart Card Reader Behind the 16-gauge cold rolled steel door lies the mechanical and electrical components that make up the PlayCentral. The first thing you will notice upon opening the door are the LED courtesy lights that automatically come on as the door is opened. They provide ample lighting for retailers and service technicians to perform their tasks without the needs for additional light sources. Once inside the PlayCentral you will find the following components that make up the kiosk: Bin Capacity – The PlayCentral contains six drawers, each containing 4 bins for dispensing tickets, for a total of 24 total different games. The drawers slide out smoothly for ticket loading. Each bin contains a single patented burster mechanism capable of dispensing tickets between 2” and 18” in length that are a maximum of 4” wide. Single ticket bursters are superior to multi-bin bursters, because if there is a jam or a malfunction it will only affect a single bin while the others operate normally. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Bin capacity is based on ticket size. For pack lengths less than or equal to 8", the PlayCentral can store and dispense packs up to a 3.0" maximum height. This would equate to approximately 600 4" tickets. For pack lengths less than or equal to 10", a 2.5" stack of tickets can be accommodated. This would equate to approximately 1,000 2.5" tickets. For pack lengths over 10" a maximum height recommended is 2" which equates to approximately 200 12" tickets. Perforated tape can be provided to tape packs together to maximize bin capacity. Figure 3.2-83: Single Bin Capacity Thermal Printer – The integrated thermal printer prints all draw game tickets, receipts, vouchers, and reports. It utilizes the exact same paper type and roll size as the WAVE and Flair terminals – which means the Maine State Lottery only needs to order one paper roll type for all deployed terminals! Bill Acceptor – The bill acceptor is locked using a separate key from the other locks on the terminal; once unlocked the bill acceptor slides out for easy access to the 1,000 note cassette. The 1,000 note cassette is also locked with a separate key. Electronics Tray – The electronics tray contains the CPU, 80GB (or greater) hard drive, inside-terminal touchscreen interface, and other Figure 3.2-84: PlayCentral Bill Acceptor (Inside PlayCentral electronics components. View) It is secured with a separate key from the other locks on the terminal. The electronics tray connects to the PlayCentral using a rear plane connector board, so it can be removed by simply unlocking, and sliding out from the rear plane connector; no wires to disconnect even to replace the entire electronics tray! UPS Battery Backup System – In the event of a power failure, the Uninterruptable Power Supply (UPS) takes over to supply the terminal with power temporarily and is designed to provide up to 10 minutes of back-up power. Upon power failure, the bill acceptor is disabled so no new credits can be added and the 22" customer RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-133 3.2-134 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES advertising display is powered down to conserve power. The player can continue to make selections until the credits have been exhausted. After 10 minutes the PlayCentral will gracefully power down. Once AC power is restored, the PlayCentral will power itself back on automatically and return to normal selling mode. If the user did not complete their purchases and still has credit remaining on the machine, it will remain on the machine when the machine powers back on. Storage – The bottom of the PlayCentral has ample space for storing extra Lottery products such as extra paper rolls, playslips, and inactive tickets. And because the PlayCentral is securely locked and has an active alarm system that is connected to the Central System, it makes an ideal place to store these materials. Figure 3.2-85: PlayCentral UPS Battery BackUp and Storage Area Detailed specifications for the PlayCentral can be found behind the “Supplemental Information” tab card at the end of this section. Scientific Games is pleased to offer additional PlayCentrals as a separately priced Offered Option. Please reference our Additional PlayCentrals Offered Option behind the Section 3.2 tab card in Volume III. HOME SCREEN A key differentiator of the PlayCentral is the touchscreen user interface that provides access to all features and functions of the PlayCentral, providing a consistent user experience for all game options. The home screen is the first screen players will see when they begin to use the PlayCentral. Simplified Navigation – Player interface is the same for all games and features with common locations for back, help, main menu button, and current balance throughout so users can easily navigate though their game selections. Every available game can be dispensed in three touches or less. Access Everything – With a single touch, players can access instant games, draw games, help menus, or print a cash voucher for any remaining credits on the machine. Update with Ease – Adding new games, updating existing games or logos, or offering limited-time only promotions is easy because the PlayCentral interface can be updated remotely from the Central System. PlayCentral’s unique RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES touchscreen interface is the only ITVM on the market that can accommodate all of your current games, as well as easily adapt to support future games and new play styles. Figure 3.2-86: Main Menu Game Selection Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-135 3.2-136 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-137 3.2-138 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-139 3.2-140 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES INSTANT TICKET PURCHASE While traditional instant ticket vending machine technology features one game per display window with a maximum 4"x 4" display ticket, PlayCentral has leaped ahead by incorporating a dynamic screen layout with ample room to display up to 24 game logos. The order in which the games appear—the plan-o-grams—are controlled by the Maine State Lottery from the central system using a priority map for the games. Game placement is not dependent upon where the retailer loads the game. All games are displayed on the interactive touchscreen screen, thus eliminating the need to bend down to see all the games. PlayCentral operates with a two-level interface for making instant ticket purchase decisions. The first level of the interface, the game selection screen, is illustrated below in Figure 3.2-91. This screen incorporates up to 24 different game tickets, four of which may be specified dynamically as “New Tickets” or “Featured Games.” Each ticket is represented by a “logo” and price point. Figure 3.2-91: Instant Game Selection Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-141 3.2-142 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES After “touching” a game logo, the ticket purchase screen is presented. This screen presents the game ticket appropriately displayed in full size, along with its Unique Selling Premises (USP as shown in Figure 3.2-92). In addition, the user even has the ability to see the full ticket back by pressing the “Ticket Back” button available in the bottom left hand corner. The purchase decision is made directly from this screen with just one touch! Simply select the purchase button that corresponds to the number of tickets to be purchased, and the tickets are dispensed to the ticket catch tray just under the touchscreen interface. At this point the interface can remain on the ticket purchase screen, return to the main menu, or any other screen that the Maine State Lottery prefers. Figure 3.2-92: Ticket Purchase Screens The PlayCentral touchscreen interface enables the PlayCentral to deliver much more information to the player concerning each game than that provided by a conventional vending machine with “tamper-resistant windows.” The customer is able to see the entire ticket image, view unique selling premises specific to that game, and even view the entire ticket back. Figure 3.2-93 describes the advantage of utilizing our new touchscreen vs. traditional ticket windows. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-143 3.2-144 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES DRAW GAME PURCHASE To begin the draw game purchase from the Main Menu, the player can press the icon of the game to be played or can insert a completed bet slip for the game. If the icon is selected, the player then selects either to Fast Play (Quick Pick) or Manual Play. The game play screen for Powerball is shown in Figure 3.2-94. If Quick Pick is selected, the next screen to display is the final purchase screen as shown in Figure 3.2-95. Figure 3.2-94: Draw Game Play RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-145 3.2-146 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-95: Final Purchase Screen Once on the final purchase screen, the player can press purchase and have the ticket(s) dispense to the ticket catch tray located just below the touchscreen interface. PlayCentral focus group feedback has consistently indicated that players prefer a final purchase confirmation step—much like they experience while shopping on the internet. If Manual Play is selected, the user is guided screen by screen through each option for a Powerball selection, including: Powerplay option, number of draws, selection of 5 numbers, and selection of the Powerball number. Once all game selections are made, a final purchase screen is shown that depicts an image of the final ticket that allows the user to verify the ticket is correct. The user may either purchase the ticket, go back and edit their selections, or return to the main menu. Figure 3.2-96 below show each screen that is displayed while purchasing a Powerball Manual Play game. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-96: Purchasing a Powerball Manual Play Game RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-147 3.2-148 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Just like the Fast Play/Quick Pick process, a final purchase screen is provided to allow the customer to confirm their choices. We look forward to customizing the PlayCentral play screens based on the Maine State Lottery games and play features! To aid customers, help screens are available on every screen to provided detailed information on the specific game they are on and the options they have been presented. Figure 3.2-97: Example of PlayCentral Help Screens TICKET PACK LOADING Loading ticket packs into the PlayCentral is quick and easy. In fact, to load a pack of tickets from door opening to ready to sell takes approximately 40 seconds. Additional packs take approximately 15 seconds each. The internal pack loading touchscreen along with the internal bar code reader means once the retailer opens the PlayCentral door, all functions can be easily performed from inside the terminal without relying on equipment on the front of the door. The PlayCentral is connected to the Central System, allowing it to automatically download all required game information. New instant game information is downloaded to the PlayCentral before the instant game has ever shipped from the Maine State Lottery. The retailer will never have to manually enter specific game details like number of tickets in the pack, price of the ticket, or size of the ticket into the PlayCentral before a new game can be loaded. Not only does this make the retailer’s job significantly easier and less time consuming, it also greatly reduces the chance of a costly error. To load a pack of tickets, the PlayCentral’s front door is opened using the Entry key and the retailer’s ID and password are entered on the touchscreen. The retailer Main Menu screen is display as shown in Figure 3.2-98, and the retailer touches “Load Tickets”. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-98: Retailer Main Menu RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-149 3.2-150 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The Load Ticket Menu is displayed as shown in Figure 3.2-99, which provides a visual display of each ticket dispenser bin and what game is loaded. The retailer touches the “Load Pack” button, which turns off the external touchscreen and activates the internal pack loading touchscreen. Figure 3.2-99: Load Ticket Menu The main internal pack loading touchscreen menu (Figure 3.2-100) shows a list of all games currently loaded in the PlayCentral. The retailer presses “Load Pack” to begin the pack loading process. Figure 3.2-100: Touchscreen Inside the PlayCentral RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The retailer is asked if taped packs are being loaded (Figure 3.2-101). Pressing “NO”, the retailer is then asked if a full pack is being loaded (Figure 3.2-102). Pressing “YES”, a number keypad is displayed (Figure 3.2-103). Figure 3.2-101: The PlayCentral Queries the Retailer Figure 3.2-102: A “NO” Response Prompts for Ticket Information The retailer can either enter the game number and pack number using the displayed keypad (Figure 3.2-103) or can simply scan the bar code on the back of the pack or a pack insert card as shown in Figure 3.2-104. Figure 3.2-103: Keypad for Entering Game and Pack Numbers RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-151 3.2-152 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Figure 3.2-104: Scanning Games and Pack Numbers Once the game and pack information has been entered, the Waiting for Pack insertion screen is shown (Figure 3.2-105). The retailer then inserts the tickets in ANY empty dispenser and the PlayCentral will automatically register which bin received the pack. The first ticket in the pack is simply inserted into the throat of the dispenser, as shown in Figure 3.2-106. A sensor in the dispenser’s throat recognizes the ticket insertion and the ticket is automatically positioned in the “ready to dispense” position. Figure 3.2-105: Waiting for Pack Insertion Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The internal pack loading touchscreen then goes back to the Load tickets screen. The retailer can continue to load additional packs, or can press the “back” button, which turns off the internal touchscreen and activates the main external touchscreen. Pressing the “return” button will return the PlayCentral to normal selling mode. Figure 3.2-106: Inserting a Pack’s First Ticket into Throat of the Dispenser RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-153 3.2-154 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.4.2.A DESIGNED FOR READY USE RFP Requirement: Vending machines shall be designed for ready use by customers familiar with other vending machine types, such as soda and snack machines. Machines must provide a portrayal of the products offered, including all instant and draw games available. In addition the selection of products must be straightforward and intuitive. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-155 3.2-156 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES The PlayCentral self-service lottery vending machine is designed to provide a simple and intuitive user experience, while giving the customer the ability to make choices on their terms. A user that simply wants to purchase a quick pick draw game or instant game purchase can do so quickly, easily, and in a minimum of screen touches; however if they want to see payout information for an instant game, view the whole instant ticket image, select their own draw game numbers, select alternate game options, or create a play that is good for several weeks into the future, they are enabled to do so. In a recent review of PlayCentral data collected in Pennsylvania, 51% of draw games were played with users manually selecting their numbers. This shows that the PlayCentral is creating unique experience for its users that allow them to make their own choices on their own terms. This unique and empowering self-service experience will help create a memorable and lasting memory in the minds of your lottery customers. DYNAMIC TOUCHSCREEN INTERFACE At the heart of the PlayCentral is a 19" LCD touchscreen display that offers a single, consistent interface to the customer. Unlike push-button machines, the touchscreen display offers the Maine State Lottery the ability to update games, logos, layouts, and interactive messaging without physically touching the machine. This is possible because the terminal has the same online connection to the Central System as any other gaming terminal. This unique combination of an online self-service kiosk with a dynamic touchscreen user interface offers several features that simply can’t be matched by a push-button machine: Help! – Help is available every step of the way. Rather than relying on a few static labels on the kiosk for help, the PlayCentral is able to offer context sensitive help for exactly what the user is doing. Instant Ticket Plan-O-Gram – The PlayCentral instant ticket plan-o-gram layout is dictated by the Central System, not the retailer. So you won’t have to rely on the retailer to decide which of the 24 bins to load that new game into. They can load new tickets in any empty bin, and you can be assured that their on-screen plan-ogram placement is exactly where you want it for optimal sales. New Game, No Problem – Whether it’s deploying a new draw game, or simply regularly scheduled instant game rollouts, the PlayCentral can be updated from the Central System with ease. The touchscreen interface will be updated to incorporate the new game graphics without every physically touching a machine. New instant games graphics and game parameters are downloaded before they are ever shipped, so retailers will be able to load those new tickets when they get them in less than 40 seconds, as described in Ticket Pack Loading, Section 3.2.4.2. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-157 3.2-158 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES What does the future hold for the Maine State Lottery? While we don’t know what kiosk needs the Maine State Lottery will have in the future, we do know that the PlayCentral will be the most likely terminal to address those needs because the dynamic touchscreen interface can be readily adapted for needs of today, and tomorrow. 3.2.4.2.B JACKPOT/ADVERTISING SIGN-ON RFP Requirement: Each vending machine must be equipped with a jackpot/advertising sign on or near the top that can be controlled from the central system. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The PlayCentral comes equipped with a Lottery InMotion Customer Advertising Display near the top that is controlled by the central system. Lottery InMotion Customer Advertising Display – In addition to the touchscreen user interface, the PlayCentral utilizes a second display that is used exclusively for customer advertising. The content for this 22" widescreen display is managed by Scientific Games Lottery InMotion content management system which is described in Section 3.2.1.3.D. Lottery InMotion provides content distribution to the 22" display from the Central System. Lottery InMotion is a powerful and robust tool that allows the Maine State Lottery to advertise jackpots, promotions, video advertising content, promote winner awareness and many other features. The Lottery InMotion product includes a browser-based content administration tool and database. Using this tool, video files, animation, graphics and text can be logically controlled and scheduled for direct distribution to the PlayCentral based on specific chain account, a certain regional location, or network-wide to all stores. Specific Playlists can be configured to run at certain times throughout the day, increasing the impact of the messaging. The Maine State Lottery will have the ability to establish powerful relationships with cooperative partners that leverage the appeal and timeliness of Lottery InMotion. In addition, the Lottery can further leverage its own branding and product strategy with custom messaging in retail stores that effectively and prominently reaches the consumer at the point-ofpurchase. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.4.2.C TRANSACTION RECORDING AND REPORTING RFP Requirement: Vending machines must be connected to the central system for transaction recording and reporting at any time. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. REAL-TIME ONLINE COMMUNICATION PlayCentral has a real-time connection to the AEGIS-EF system just like the WAVE or Flair™ terminal. All activity and events are communicated to the central system, including sales of draw game and scratch tickets, low bins, empty bins, full cash boxes, jammed tickets, and error messages such as low paper stock. This realtime connection provides a wealth of functions, data, and information that gives the Maine State Lottery unprecedented access to the self-service kiosk. Validate Winning Tickets and Redeem Prizes – With the PlayCentral, draw game and instant tickets can be validated by players up to prize value restrictions (i.e., $599) set by the Maine State Lottery. If a ticket is a valid winner, credit can be added to the PlayCentral balance. The player can then purchase Lottery products or request a voucher for the total remaining balance. The voucher receipt can be re-inserted in a PlayCentral at a later time or “validated” at the retailer WAVE terminal for cash. Accounting Details at a Glance – PlayCentral sales reports are available on the Central System. Analyzing this data is invaluable in determining which games are performing best, so inventory can be optimized to maximize sales. Review Ticket Inventory in Real-Time – You will be able to see, in real-time, exact inventory by quantity and game for each PlayCentral. If a machine is empty, it can’t produce sales revenue for good causes. Check inventory on machines and proactively reach out to retailers to have the machine loaded or place orders for tickets. See Alarms in Real-Time – The PlayCentral has an active alarm system that monitors the PlayCentral, as detailed in Security and Durability, Section 3.2.4.2.H. Because the PlayCentral maintains an active connection to the Central System, an alert can be sent to the Central System when any alarm is triggered, including the terminal being taken off-line. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-159 3.2-160 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES New Currency Downloads – The PlayCentral bill acceptor can download information on new U.S. currency designs from the Central System, ensuring your customer’s money will always be accepted. Along with the standard suite of lottery sales reports, many chain accounts also require additional information and functionality to help integrate lottery product sales into their store accounting procedures and complete their back office processes. Several special reports have been developed: “No Sale” WAVE Terminal Profile – This is a new business mode available on the WAVE terminal, allowing the Maine State Lottery to set a terminal into a “cash only” (validation of vouchers) status so sales are conducted strictly at the PlayCentral. This mode streamlines the accounting and reconciliation with the retailer’s Point of Sale system. Deposit Functions for the PlayCentral Terminal – These functions give the retailer added information and records items such as when the PlayCentral is opened or when other similar functions are performed. The “added” feature prints receipts populated with the store’s sales information and provides a banking deposit for an armored car courier service. If the clerk selects the “deposit” function, a pop-up box asks the clerk to confirm that a Deposit is being requested which will “clear” the shift meters on the PlayCentral. A copy of the most recent Shift Report is automatically generated, immediately after two Deposit receipts print. PlayCentral Log – This process sends retailer logs from the PlayCentral to the central system to provide details regarding the money collected, inventory activity, and sales transactions for the unit. This log also contains the “deposit” function activity so the retailer’s back office at headquarters can be reconciled with the bank courier’s numbers of money collected. System Reports – These reports allow the Maine State Lottery to now be able to review the PlayCentral sales reports in a similar fashion to the current WAVE lottery terminal reports. This feature permits Lottery personnel to see the same level of detail at their headquarters, that the retailer would see in-store. PlayCentral Sales Reports on the WAVE Terminal – These reports allow a retailer to request their PlayCentral sales report directly from the WAVE terminal, and it does not require them to go to the PlayCentral to pull reports. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.4.2.D 24 BINS FOR INSTANT TICKETS RFP Requirement: Vending machines must provide at least twenty-four (24) bins for instant tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Bin Capacity – The PlayCentral contains six drawers, each containing 4 bins for dispensing tickets, for a total of 24 total different games. The drawers slide out smoothly for ticket loading. Each bin contains a single patented burster mechanism capable of dispensing tickets between 2” and 18” in length that are a maximum of 4” wide. Single ticket bursters are superior to multi-bin bursters, because if there is a jam or a malfunction it will only affect a single bin while the others operate normally. Bin capacity is based on ticket size. For pack lengths less than or equal to Figure 3.2-107: PlayCentral Instant Game Bins 8", the PlayCentral can store and dispense packs up to a 3.0" maximum height. This would equate to approximately 600 4" tickets. For pack lengths less than or equal to 10", a 2.5" stack of tickets can be accommodated. This would equate to approximately 1,000 2.5" tickets. For pack lengths over 10" a maximum height recommended is 2" which equates to approximately 200 12" tickets. Perforated tape can be provided to tape packs together to maximize bin capacity. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Figure 3.2-108: Single Bin Capacity 3.2-161 3.2-162 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.4.2.E BILL ACCEPTOR RFP Requirement: The vending machine’s bill acceptor must accommodate all legal U.S. bill denominations, and be capable of an update should bill designs change. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Bill Acceptor – Accept bills lengthwise in any orientation, and can hold 1,000 notes. Accepts all U.S. currency and can be updated via the Central System to accept future U.S. currency designs as they are crated and released for use in the U.S. Figure 3.2-109: PlayCentral Bill Acceptor (Outside View) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.4.2.F MECHANISM TO DISCOURAGE PLAY BY MINORS RFP Requirement: Vending machines must be equipped with a mechanism to discourage play by minors. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AGE CONTROL Scientific Games recognizes our social responsibility to help retailers prevent the sale of Lottery tickets to minors. As part of our effort to support responsible gaming, the PlayCentral is equipped with several features to aid the Maine State Lottery. 2-D Bar Code Reading – Scientific Games’ family of retailer terminals support age verification by scanning the 2-D bar code or magnetic stripe found on most state issued identification cards. By providing a quick and efficient method for retail clerks to verify age, Scientific Games is able to assist retailers in ensuring Lottery customers are of legal age to purchase Lottery products. Most U.S. states driver’s license and state identification cards contain a 2-D bar code on the back of it; Maine is one of those states. This bar code contains detailed information about the person including the date of birth. The PlayCentral can be configured to require a player to scan his/her driver’s license or ID card 2-D bar code using the integrated 2-D bar code reader on the PlayCentral to verify the players age prior to allowing a player to insert money and begin playing. Although a few states have implemented such an approach, it has not been adopted industry wide. A major factor in this has been the concern for players’ privacy. Even though the PlayCentral terminal nor the central system retain ANY information captured during the age verification process, players may still remain concerned about their personal privacy. This can impact sales at those terminals that implement an identification card check process. The affect this process may have on sales serves as a second impediment to this approach being adopted industry wide. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-163 3.2-164 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES Remote Control On/Off – The PlayCentral kiosk will be equipped with a remote on/off control device. The remote transmitters use Radio Frequency (RF) signals, and are immune to line-of-sight obstructions. This device operates over a maximum range of over 100 feet. Using the remote control device, a retailer can discreetly disable the kiosk from a distance until he/she is Figure 3.2-110: PlayCentral Kiosk Remote able to verify the age of the customer. Control Device Once the kiosk has been remotely deactivated a message will appear indicating that the machine has been deactivated. This message can include the minimum age required to purchase lottery tickets. Also, a periodic tone is emitted to let the retailer know that the machine is not operable. Magnetic Stripe/Smart Card Reader, Offered Option – In addition to the included remote control device to disable the PlayCentral from a distance and a bar code reader to read an identification or player’s card, as an Offered Option, separately priced, a magnetic stripe/smart card reader can also be provided for reading player’s ID cards for age verification. This is a separately priced option. Scientific Games currently provides Connecticut and Pennsylvania with age verification applications using 2-D bar codes. Please reference our Magnetic Stripe Reader and/or Smart Card Reader Offered Option behind the Section 3.2 tab card in Volume III. 3.2.4.2.G ADA COMPLIANT RFP Requirement: Vending machines must be ADA compliant to allow play by wheelchair-bound individuals. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. ADA COMPLIANCE A major drug store chain recently performed a head-to-head comparison of Scientific Games’ PlayCentral versus our competitor’s offerings. ADA compliance RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES was a major factor in their decision making process. They noted that the PlayCentral’s ADA compliance was the best solution out of all of the vendors. The PlayCentral has been designed to meet the ADA International Disability Height Standard of ISO 9241-20 requirements as shown in Figure 3.2-111. Figure 3.2-111: PlayCentral’s Design Complies with the ADA International Disability Height Standard Requirements 3.2.4.2.H SECURITY MECHANISMS RFP Requirement: Vending machines must include security mechanisms (possible examples: dooropen alerts, movement sensing, locking hardware) to prevent theft of the game products and deposited moneys. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. SECURITY AND DURABILITY The PlayCentral has been designed to be durable and rugged to withstand years of trouble-free service. The PlayCentral’s cabinet and doors are constructed of 14gauge and 16-gauge (respectively) cold rolled steel to provide maximum strength. The top and bottom seams are reinforced and Gas Metal Arc Welded (GMAW) for exceptional durability. The metal cabinet is powder coated in a color specified by the Maine State Lottery. Powder coating results in a durable and attractive cabinet color that is highly resistant to chipping, scratching, rusting, or fading. To provide an attractive cabinet appearance and accommodate the touchscreen, the door is covered with injection molded ABS plastic panels which are resistant to fading, RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-165 3.2-166 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES cracking, chipping, and marring. The color for the plastics is specified by the Lottery and is injected during the molding process, providing a consistent color throughout the plastics. Weighing in at approximately 600 lbs., the PlayCentral discourages tampering, theft, and accidental tipping. Unit dimensions are 35"W x 75.7"H x 28"D. The PlayCentral was designed with castors and re-tractable feet so that the terminal can be easily maneuvered on the castors when the feet are in an up position. When the terminal is in place, the feet are lowered from inside the cabinet so that the cabinet sits securely on the floor. As part of the UL and CSA (EN-60950-1) certification testing, the PlayCentral was tested for stability. The PlayCentral was able to withstand a force of 56.2 lbs. at the top of the terminal without tipping over. Multiple Medeco high security locks with different key patterns are used to add multiple layers of security to the PlayCentral. One key unlocks the door, which is latched in by place four 14-gauge cold rolled steel latching points evenly spaced along the height of the door. A separate key is required for access to the bill acceptor/cash box; with an additional key required to open the cash box once removed from the terminal. An additional key is required to remove the electronics tray for service. Figure 3.2-112: PlayCentral Medeco Security Lock The PlayCentral is equipped with a loud, audible alarm system that is readily heard above normal store noises. The alarm system will report to the central system its current state, monitoring: door locked/unlocked, door open/closed, cash box locked/unlocked, cash box open/closed, tilt/vibration, and AC power loss. The tilt and vibration sensor will set off the alarm if the kiosk is tilted from vertical or if the kiosk is hit or shaken in a severe manner. Under normal operating conditions the alarm will sound when the door is opened without entering an appropriate password to disable the alarm. The alarm system and all PlayCentral electronics operate on battery power provided by the Uninterruptible Power Supply (UPS) in the event of a loss of AC power. The alarm will also sound in an intermittent manner, or chirp, if the kiosk loses power to alert store employees of a potential problem. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES PARTNERING WITH RETAILERS ON SOLUTIONS THAT GENERATE SALES To show the field proven, real-world success of our PlayCentral terminal, please reference the article below. This was first issued in the May/June 2012 edition of Public Gaming International, and is being used with their permission. This article highlights not only the PlayCentral terminal features and benefits, but also the commitment Scientific Games has made in supporting both the Lottery and its retail chain partners. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-167 3.2-168 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Partnering with Retailers on Solutions that Generate Sales SCIENTIFIC Lottery Gains Partners Through Flexibility The Lottery, like lotteries na- tionwide, has worked to increase points of dis- tribution as a Way to keep sales Up during the recent recession. One of the greatest challeng- es in recruiting new retailers is helping them understand how Lottery can ?t into their ex- isting business models without creating logisti- cal problems for stores. The Lottery met this challenge by designing customized solutions to make Lottery sales a practical and pro?table business appeal for large chain retailers, namely Wawa and Rite Aid. To achieve this, the Lottery intro- duced new technologies allowing for custom- ized accounting procedures and offered extra customer service to both retail chains. As a re? sult of this innovative work, partnerships with these two large chains have generated a com- bined $72.3 million in new Lottery sales in un- der two yea rs. Listening ?rst Rather than starting its meetings with Wawa and Rite Aid executives with a strong sales pitch, the Lottery and its technol- ogy and operational services vendor, Scienti?c Wawa, a iarge convenience store chain, provided training for their associates on how to handie Lottery machines in an effort to make Lottery saies an integral part of day?today operations. Public Gaming International Mayiiune 2012 Games, came to the table with open ea rs. ?We walked into the first meetings with one objective: to listen to their concerns," said Lottery Ex- ecutive Director Todd Rucci. Executives from both Wawa and Rite Aid were looking for a way to fit Lottery sales into their mission to provide fast, ef?cient service and user-friendly products. The re- tailers challenged the Lottery to ?nd a way to add Lottery sales that would meet those goals. The chains? other major business concern involved ac- counting procedures and reporting capabilities. Both re- tailers wanted greater ease and ?exibility in tracking in- ventory and ?nancial reports for Lottery sales to make it easier to integrate Lottery into their existing business models. A solution in new technology To address those concerns, the Lottery and Scienti?c Games worked together to design sales terminal reports and software modi?cations to Scienti?c Games? PlayCen- tral Terminal (PCT). The PCT is a self-service unit that sells instant and terminal-based games, validates tickets and allows players to apply winnings to Lottery purchases or print a voucher for cash redemption at a Lottery termi- nal. The PCT allows Wawa and Rite Aid locations to sell Lottery tickets without interrupting counter sales. The only transaction occurring at the counter is the cashing of vouchers printed from the terminals. "These custom-designed PCT terminals allow Wawa and Rite Aid to offer all of Lottery's products and the ser- vice our players expect, all while maintaining the efficien- cy levels critical to these chains? business models," said Ruch This customized solution pleased Wawa and Rite Aid executives and cleared the way to introduce Lottery sales at both stores. "We were thrilled to be able to have a technology solu- tion that allowed us to bring Lottery into our stores," said Lisa Wollan, Head of Consumer Insights and Brand Strate- gy for Wawa. Reprinted with permission ofPubiic Gaming internationai The Lottery also worked to identify unique cash manage? ment, reporting and audit capa- bilities that would seamlessly in- corporate Lottery accounting pro- cesses into Wawa?s and Rite Aid's existing systems. "The PCT and online reporting tools lessen paperwork for track- ing inventory and ?nancial data, and these solutions allow our ac- counting department to easily download settlement statements for processing each Week,? said Tony Sadler, Rite Aid?s Vice Presi- dent of Store Operations. Expansion begins Rite Aid began with a Lottery sales pilot in seven stores, which ran from February through June 2010. Another 143 Rite Aid loca- tions added Lottery sales to oper? ations between July and Septem- ber 2010, and 120 Rite Aid stores began selling Lottery tickets in 2011. ?The Lottery team helped guide us through installation, training and go-live processes, and their staff has provided con- tinuous support to our store teams since,? Sadler said. Wawa's Lottery pilot began with one store, testing sales dur- ing May 2010. An additional 21 Wawa stores adopted sales throughout that summer, and full Lottery rollout ofthe remaining Wawa locations took place between November 2010 and April 2011. Currently, all 215 Wawa locations in Penn- sylvania sell Lottery products and new stores are licensed as they open. As new Rite Aid and Wawa lo- cations Were added to the Lottery network, the Lottery con- ducted an ambassador program at each new store, offering sever- al days of on-site assistance to answer employee questions and introduce customers to the new terminals. Scienti?c Games also devel? oped customized training and customer service options based upon the needs of individual stores and each chain as a whole. Lasting partnerships Two strong and mutually bene- ?cial retail partnerships resulted from the flexibility and commit- ment to service Lottery demon- strated in convincing Wawa and Rite Aid to join the Lottery net- work. "Wawa's full cooperation as a partner is what allowed them to be so successful so quickly,? Ruc- ci said. ?They provided great training for their associates, showed enthusiasm for the prod- uct and worked to make Lottery an integral part of daily opera- tions.? ?We are very pleased with the partnership," Wollan said. "It has really bene?ted our customers. Adding Lottery sales allowed us to be a one-stop shop and more fully meet their needs.? With 279 locations currently selling Lottery products and more scheduled to be imple- mented before the end of Lottery?s fiscal yea r, Rite Aid is Lottery?s largest corporate pa rt- By providing ?exible solutions and con? tinuous customer support, the vania Lottery formed a strong partner? ship with Rite Aid. The bosed pharmacy chain is now the Lottery?s largest retail partner in terms of the number of loca- tions. ner in terms of the number of lo- cations. "We look forward to our contin- ued partnership and growth of our lottery program, which will help both Rite Aid and the Penn- sylvania Lottery reach their goals,? Sadler said. The Lottery hopes to duplicate this success story as it continues to build its retailer net? work. ?We?re thrilled with the results we have seen from Rite Aid and Wawa, and we?re excited to take our business-focused, flexible ap- proach to retail recruitment to a new round of potential corporate partners,? Rucci said. "It?s all about responsibly growing their businesses, and growing our busi- ness for the benefit of older Penn- sylvanians.? MayiJune 2012 - Public Gaming International A POSSIBILITIES . 4 . .4 Serving over 300 lottery and gaming customers worldwide since 1973 Lottery Gaming Terminals 0 Video Gaming 0 Lottery Systems 8: Draw Games . Instant Game Product Management I Cooperative Services Programs 0 Marketing Research LI 5 Licensed Properties 0 Loyalty Clubs 3: Rewards Programs 0 Internet Mobile Gaming DLICN IHC amines SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.4.3 ALTERNATIVE VENUE-BASED TICKET PURCHASE EQUIPMENT RFP Requirement: The Maine State Lottery understands that emerging technologies for devices and networking enable sales through mechanisms other than traditional lottery retailer terminals and vending machines. As a result it is expected that alternative ticket purchase devices will be deployed during the Contract. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games AEGIS-EF system will support alternative ticket purchase devices that may be deployed during the contract. We will accomplish this through the use of a secure API to our central system servers that allow the alternative devices to connect and communicate as a new terminal type within the lottery network. We will work closely with the Maine State Lottery on any alternative devices they wish to deploy to coordinate the correct levels of access and security. 3.2.4.3.A CASH REGISTER-BASED SALES RFP Requirement: As an Invited Option, the Successful Vendor may provide detailed information relative to accepting sales through a store system, connecting by network to the gaming System data center. The devices for entering sales and generating tickets will be the store cash registers. Cash register-based play will not employ conventional ticket stock and may have limitations, among others, regarding price points and play selections for the tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-171 3.2-172 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES 3.2.4.3.B OTHER VENUE DEVICES (INVITED OPTION) RFP Requirement: As an Invited Option, the Successful Vendor may provide detailed information relative to other non-traditional selling devices that may be used at public venues, such as kiosks, gas pumps and ATMs. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-173 3.2-174 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-175 3.2-176 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-177 3.2-178 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-179 3.2-180 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.2-181 3.2-182 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES WHY SCIENTIFIC GAMES? • Scientific Games is now deploying the fastest and most flexible full- function terminal available on the market – the WAVE™. The WAVE was developed in conjunction with NCR Corporation and Frog Design, and is compact, secure and ergonomically-designed for speed of operation and ease of use. • The WAVE terminal features a removable, wireless 2-D bar code reader (included in the base offering) for use in ticket validation and inventory management and that provides a first-read rate greater than 99%. • The WAVE terminal has been demonstrated to exceed the performance of other vendor’s terminals; it processes playslips faster and features intelligent stacking of over 100 printed tickets at one time, increasing the processing volume during high jackpot situations. • The WAVE supports communications with a wireless self-service winning ticket checker and provides the ability to network multiple self-service winning ticket checkers within a single retailer location. • The WAVE is designed for reliability but also to be highly serviceable in the field. • Individual terminal modules can be removed and replaced in a matter of minutes. This design-for-service strategy minimizes the duration of a service tech’s visit to retail store. • The WAVE features a large number of output ports to provide the Maine Lottery the flexibility to add additional peripherals and devices over the term of the contract as their needs and those of the industry evolve. • Scientific Games offers a variety of specialty terminals, in multiple configurations, that can provide the Lottery the ability to expand into new markets. • State-of-the-art robust Smart Phone Internet Interactive Solution. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.2-183 3.2-184 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP Requirement: The Vendor must propose a design for a telecommunications network to serve the Maine State Lottery. Under the Contract, the Successful Vendor is responsible for designing, implementing, and operating the network in compliance with agreedupon specifications, including the responsibilities for network monitoring and management. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Our network design methodology begins with selecting the most capable and reliable solution for your unique environment from a full spectrum of communications technologies and strategies. We call this approach “Communications to the Nth Power,” because your retailer communications success and coverage are being multiplied by a large range of possibilities. The advantage of this approach is greater flexibility. It enables Scientific Games and the Maine State Lottery to select the best possible communications technology for each retailer. No singular technology is adequate for the variety of Retailer scenarios or combination of weather and geography found in Maine. Extensive research was conducted for Maine taking into account weather, topography, and available technology to determine the most effective communication distribution. We evaluated multiple technologies and deployment strategies to achieve the maximum amount of redundancy, diversity and efficiency. The application and distribution of these technologies is identified in the following subsections, which address the state’s specific challenges. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-2 SECTION 3.3: COMMUNICATIONS NETWORK Our Lottery Network Management System (LNMS) provides a suite of tools for network and system performance management, proactive alert management, and configuration management. The LNMS provides a centralized service management solution for full network monitoring and fault resolution, delivering an efficient approach to operations management. Integrated within our LNMS is the Real-Time Aggregate View of Entire Network (RAVENWeb), RAVENWeb is a software component in the AEGIS-EF Gaming System that retrieves and consolidates data from various AEGIS-EF components including the Retailer communications. Data is cached, organized and processed to provide for efficient dissemination. Scientific Games has developed RAVENWeb to be the best Lottery monitoring and management tool in the market. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-3 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-4 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-5 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.3-6 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK Scientific Games possesses relevant experience designing and deploying bestvalue, reliable network solutions across five continents that securely process millions of online, real-time daily transactions from thousands of clerk-operated, self service and video lottery terminals. This diverse, proven experience-combined with our active, ongoing research program and extensive, unmatched IP-specific knowledge base-provides a costeffective, technically sound network solution for the Maine State Lottery. As described in detail throughout Section 3.3, we have combined our corporate communications knowledge with our years of experience delivering IP service in Maine to propose a design for a secure, reliable network that is protected against connectivity outages. Scientific Games describes in Section 3.3.1 through Section 3.3.4 how we exceed RFP requirements for the communications network. Please reference Scientific Games’ “Network Diagram” for further details on our proposed network configuration, located behind the “Supplemental Information” tab card at the end of this section. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-7 3.3-8 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-9 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.3-10 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.1 NETWORK DESIGN AND IMPLEMENTATION RFP Requirement: The Vendor is provided wide latitude as to the topology and technologies proposed for the network. If multiple technologies are employed in the design the Vendor’s proposal must make clear the distribution of different technologies across the retailer population. Response Note: All Vendor-provided configuration items (those not within a carrier cloud) must be identified by manufacturer and model number. The design must cover at a minimum the following network nodes; however, additional connections relevant to the network’s topology and purpose may be employed as befits the design and Lottery business requirements. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that we are provided wide latitude as to the topology and technologies we may propose for the Lottery network. Our proposal makes clear the distribution of the different proposed technologies across the retailer population. As required, all Scientific Games-provided configuration items (those not within a carrier “cloud”) are identified by manufacturer and model number in the Equipment List in Figure 3.3-4 on the following page. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-11 3.3-12 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-13 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-14 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-15 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-16 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-17 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-18 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-19 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-20 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-21 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-22 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-23 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-24 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-25 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-26 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-27 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-28 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.1.2 INTER-SITE CONNECTIONS RFP Requirement: Since transactions must be logged at both data centers on a real-time basis to keep the sites synchronized, the Successful Vendor must provide inter-site links for game control and data flow. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide inter-site links for game control and data flow. Transaction activity will be recorded on the AEGIS-EF gaming system at both data centers on a real time basis to keep the sites synchronized. As illustrated in Figure 3.3-13, the proposed lottery network includes redundant connections for game control and data flow between the primary site and data center in Gardiner, Maine and the remote back-up site and data center located at our National Data Center in Alpharetta, Georgia. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● Our proposed lottery network includes redundant connections for game control and data flow between the primary site and remote backup site. MAINE STATE LOTTERY 3.3-29 3.3-30 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-31 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-32 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.1.3 GAMES MANAGEMENT NETWORK RFP Requirement: The design must accommodate other connections for games administration by the Successful Vendor and by the Lottery. This includes connections from the primary and backup data centers to the Lottery Headquarters for management terminals and to the Internal Control System (ICS). Moreover, games management applications must be available to the separate Maine agency that provides accounting services to several Bureaus, including the Lottery. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The network design will accommodate connections for dual games administration by Scientific Games and the Lottery. The design includes communications for management terminals from the primary and back-up data centers to the Lottery headquarters. The design will also accommodate communications between the primary and secondary ICS systems and both primary and secondary data centers. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● Our network design will accommodate connections for dual games administration by Scientific Games and the Lottery. MAINE STATE LOTTERY 3.3-33 3.3-34 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-35 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.3-36 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.1.4 INSTANT TICKET FACILITIES RFP Requirement: The network must connect to the instant ticket warehouse and the telemarketing control center to support instant ticket logistics. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. MPLS links diversely routed between the instant ticket warehouse and the telemarketing control center to support instant ticket logistics. The MPLS links are redundant, thereby exceeding the RFP requirements. 3.3.1.5 DATA CENTER LOCAL AREA NETWORKS RFP Requirement: Within the data centers there will be multiple LAN connections dependent upon the Successful Vendor’s configuration. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games’ LAN design provides a redundant Cisco Gigabit Ethernet backbone through the use of an Enterprise class switching technology, deployed in pairs, at each data center. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-37 3.3-38 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-39 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.3-40 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.1.6 RETAILER IN-STORE INSTALLATION RFP Requirement: Should the carrier demarcation at the retailer premises not be near the retailer’s prescribed location for the lottery terminal, it is the Successful Vendor’s responsibility to provide the inside wiring or other mechanism to reach the terminal. This connection must be maintained even if the retailer adjusts the in-store design. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Should we employ a communications carrier whose demarcation at the retailer premises is not near the retailer’s prescribed location for the lottery terminal, Scientific Games will provide the inside wiring or other telecommunications mechanism to reach the terminal at no additional cost to the retailer or the Lottery. This connection will be maintained if the retailer adjusts the in-store design. Scientific Games will perform all inside wiring in accordance with local codes and standards. The wiring will be hidden from the customers view and neatly dressed, using existing conduit or wire mold. Under no circumstances will wiring be exposed in a manner to cause a trip hazard, to detract from the retailer’s ambiance or otherwise interfere with the retailer’s sales space. 3.3.1.7 RETAILER WEBSITE RFP Requirement: The Successful Vendor must provide network access to a retailer website (application described in Section 3.4.11). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Subject to compliance with all applicable laws, including Maine law, Scientific Games will provide access to a retailer website. Please reference Section 3.4.11 for details on the retailer website. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-41 SECTION 3.3: COMMUNICATIONS NETWORK 3.3-42 3.3.1.8 SECOND CHANCE DRAWING WEBSITE RFP Requirement: The Successful Vendor must provide access to a website that supports a second chance drawing opportunity for players (Section 3.4.14). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Subject to compliance with all applicable laws, including Maine law, Scientific Game will provide Internet access to a website that supports second chance drawings. Please reference Section 3.4.14 for details on the second chance drawing website. 3.3.2 NETWORK DESIGN FEATURES RFP Requirement: Communications facilities must be designed with performance, monitoring, redundancy, diversity, and security features to enhance servicing the Gaming System. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games’ has the highest standards for performance found in the lottery gaming industry. Our data center network design provides the most advanced architecture available. The following section provides an indepth review of Scientific Games’ abilities with regard to performance, monitoring, redundancy, diversity, and security. Scientific Games has the highest standards for performance found in the lottery industry. Key network design features include: ● Maximum performance ● Private IP Network Design RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK ● Redundant and Diverse Data Center Architecture ● Advanced Security Technology ● Comprehensive Monitoring and Management Scientific Games advanced network design ensures the lottery will enjoy the highest performing lottery gaming system available. Scientific Games describes below several areas where we exceed RFP requirements for network design features (Section 3.3.2.1, Section 3.3.2.5, and Section 3.3.2.9). 3.3.2.1 FAULT TOLERANCE RFP Requirement: The network must exhibit redundancy and diversity that virtually eliminate single failures from being systemic. A single point of failure must not have the potential to bring down more than forty percent (40%) of the total network. Response Note: The Proposal must contain an analysis of the proposed configuration with regard to major points of failure that could afflict a significant proportion of the network. (For example, such points could include single telephone central offices, trunk circuit backhauls, cell towers, individual satellites, or satellite ground stations.) Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that the Lottery requires network redundancy and diversity to virtually eliminate single point failures that remove from service a significant percentage of the retailer network. Scientific Games’ fault tolerant network design employs redundant equipment and diverse routing to virtually eliminate single points of failure. If a single point of failure should occur it will not have the potential to bring down more than approximately one third of the total retailer network. An analysis of the proposed configuration with regard to major points of failure that could impact a portion of the network follows. Our fault tolerant network design provides redundant equipment and diverse routing to virtually eliminate single points of failure. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-43 3.3-44 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-45 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-46 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-47 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-48 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-49 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-50 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.2.2 RETAILER SITE FAULT TOLERANCE RFP Requirement: At least 20 percent of the retailer network must be protected from communications failures that are “local” and “last mile” by using dual mode communications. In general these retailers will be the highest selling retailers but they may also be chosen on geographic remoteness, or other grounds, at the direction of the Lottery. The vendor is free to identify the proposed dual modes (e.g., satellite/cellular). The Lottery expects availability for these retailers to well exceed the availability for single mode communications noted in the Service Level Agreement of 3.3.4.6 Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Our inclusion of additional dual communications coverage to 35% of the Lottery’s retailers, included in the base price of our proposal, effectively exceeds the existing service level agreements and the requirements of the RFP. We acknowledge that the Lottery expects availability for these retailers to well exceed the availability for single mode communications noted in the SLA of Section 3.3.4.6. 3.3.2.3 FAULT NOTIFICATION RFP Requirement: System elements and diagnostic equipment must be able to notify of significant transmission error rates or outages as soon as possible after occurrence. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games’ Lottery Network Management System (LNMS) monitors all devices on the network including central system servers and retailers to proactively notify authorized personnel of error conditions, outages or degraded performance. System elements and diagnostic equipment are designed to immediately notify the LNMS suite, which in turn notifies authorized personnel of transmission errors or outages in real time. Please refer to Section 3.3.4 for a detailed explanation of our LNMS. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-51 3.3-52 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.2.4 3.3-53 MITIGATION OF DESIGN LIMITATIONS RFP Requirement: The design must mitigate the limitations of the proposed communications technologies. Response Note: For each retailer network technology proposed the Vendor must identify its known limitations and how they will be addressed. Examples of design limitations include but are not limited to: unavailability of service in certain areas; radio interference; adverse weather; limitations in latency or bandwidth; failure of retailer clusters; carrier SLA that involves long response/ repair times; long provisioning times. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-54 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-55 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-56 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.2.6 SECURE EXTERNAL TRANSMISSIONS RFP Requirement: All data communications external to secured facilities must be encrypted from point of transmission to point of receipt, including any data transmitted directly between central systems, to the warehouse or other service center and any other remote locations. Protected information includes but is not limited to plays, validations, security codes, reports, and downloaded software. Commercially available encryption mechanisms are acceptable if approved by any multijurisdictional associations of which Lottery may be a part, and if approved by the Maine State Lottery. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. All data communications external to secured facilities are encrypted from point of transmission to point of receipt. Encryption is applied to any data transmitted directly from the AEGIS-EF central systems to the remote back-up system, to Lottery service centers and any other remote locations. Protected information includes but is not limited to plays, validations, security codes, reports, and downloaded software. All data communications external to secured facilities will be encrypted from the point of transmission to the point of receipt using commercially-available AES256 or 3-DES Encryption Standards which meet or exceed MUSL 2 requirements. Encryption mechanisms employed by Scientific Games will protect all data communications between each retailer terminal and the primary data center as well as data exchanged between both data centers and the Lottery. Scientific Games’ security model forces all traffic to pass though our Cisco firewalls and IDS/IPS devices, which check for authorized traffic and security threats and blocks all unauthorized traffic. 3.3.2.7 INCOMPLETE TRANSACTION PROTOCOL RFP Requirement: On incomplete or unresolved transactions between the host systems and the retailer terminals, there must be mechanisms for reconciliation. These may include retries, logging for reporting, and error messages to the retailer, System operators, and Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-57 SECTION 3.3: COMMUNICATIONS NETWORK 3.3-58 Scientific Games utilizes a retry mechanism within the applications layer within the gaming system. An incomplete or unresolved transaction is considered an acknowledgement (ACK) time-out. Every ACK time-out results in an automated retry. If the retry is successful, the transaction is complete. If the retry is unsuccessful, additional retries are performed. After a set number of unsuccessful retries, the transaction is considered a failed request/response, and the retailer is prompted with an error to resubmit the transaction. Retailers also have the option of reviewing the status of the last transaction from the terminal. All ACKs and failed request/responses are logged on the central system, which can be reviewed for trending troubleshooting, and reconciliation. 3.3.2.8 NON-RESPONDING RETAILER TERMINALS RFP Requirement: If the central system finds a terminal that is not responding within a set number of re-tries or within a reasonable time window, the terminal’s condition shall be logged. The System shall make allowance for servicing of all other terminals on the network between re-tries of the terminal not responding and the System shall continue to attempt to service the terminal until the problem is resolved or the System is shut down for end-of-day processing. Non-responding terminals shall not preclude communication with other terminals. Non-responding terminals shall be apparent to a network monitoring application. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Our system design and suite of network management tools effectively manage the system-to-terminal communication process. If a terminal is in a non-responding status, there is a defined process for resolution, including remote diagnostics. A non-responding terminal will not impact service to the other terminals on the network. The following details our terminal diagnostic process. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-59 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.3-60 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.2.9 COMMERCIALLY AVAILABLE COMMUNICATIONS PROTOCOLS RFP Requirement: To enhance the “open systems” aspect of the System to introducing changes and improvements, it is required that lower-level communications protocols be widely used, commercially available protocols, not Vendor-proprietary. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games utilizes Internet Protocol (IP) version 4 as the base communication protocol for all communications between the central gaming system, terminals, lottery locations and data centers. The use of these protocols means the Lottery will have an open, flexible gaming system. The Internet Protocol consists of a suite of protocols of which the two primary or best known are the Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). Scientific Games utilizes TCP for all data packets with the exception of terminal to CFE servers which utilize User Datagram Protocol (UDP). This ensures the enhancement of open system architecture. 3.3.2.10 CONNECTION TO SYSTEMS AND NETWORKS NOT DEDICATED/PRIVATE RFP Requirement: Any connection made between the System that processes game transactions, and any other systems or networks that are not private and/or dedicated to Maine game transaction processing (such as the Lottery administrative system and the Successful Vendor’s administrative support system and development/QA system), must be effected through devices that detect and block or filter out unnecessary and unauthorized traffic. Traffic must be supported only from authorized nodes. Software transfers must be secured. Response Note: The Vendor must describe how the System will ensure that any such connections do not create vulnerability to unauthorized access, malware, denial of service attacks, and similar security threats. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands the mission-critical nature of lottery transaction systems. We employ security at every level to ensure the integrity of the system. The following describes how the system will be protected from security threats using AES-256 Bit Encryption that exceeds the standard MUSL requirement of 128-bit encryption. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-61 3.3-62 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-63 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-64 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.2.11 APPROVAL FOR INSTALLATION RFP Requirement: The Successful Vendor must obtain approvals, if any are required, for communications gear installations that must be approved by or negotiated with third parties, such as landlords, municipalities or other jurisdictions, property owners, or governmental agencies. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will obtain approvals, if any are required, for installations that must be approved by or negotiated with third parties, such as landlords, municipalities or other jurisdictions, property owners, or governmental agencies. Scientific Games’ processes for communications network connectivity and installation are designed to ensure that the entire network is installed well in advance of the scheduled “go live” date. These are proven processes as demonstrated in Indiana and Iowa by the fact that the communications infrastructure was designed and installed several months ahead of the “go live” date. The Infrastructure Communications Build-out plan is reflected in the Gantt Chart presented behind the “Supplemental Information” tab card located at the end of Section 3.8. Scientific Games’ processes for communications network connectivity and installation are designed to ensure that the entire network is installed well in advance of the scheduled “go live” date. All communications build-outs are constantly monitored by our Retailer Care Center (RCC) and Network Rollout Office (NRO). These groups are part of the dedicated network conversion team (Section 3.7 and Section 3.8). The steps for retailer connectivity and installation vary with each of the proposed technologies, but all begin with the identification of what access technology is best suited for a given retail location. Once that has been determined, an authorization form is sent to the owner of the retail establishment requesting permission to install the access technology. Then, in general we follow the process as described on the following page. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-65 SECTION 3.3: COMMUNICATIONS NETWORK 3.3-66 Figure 3.3-14: Access Technology Steps ACCESS TECHNOLOGY STEPS A. IP CELLULAR 1. Submit IP CELLULAR order to carrier. 2. Install IP CELLULAR unit at retailer. 3. Verify connectivity to install system. B. DSL 1. Submit DSL order to carrier. 2. Configure and install DSL router at the retailer site. 3. Verify connectivity to install system. C. VSAT 1. Submit Z-1 form with IP Address and owner location information to Spacenet requesting CPA number. (The CPA number is the VSAT identification number.) 2. Spacenet responds with requested CPA information. 3. Installation team installs VSAT kit and verifies connectivity to Spacenet. 4. When the terminal is installed, connectivity with the data center is tested. D. MPLS 1. Submit circuit order to carrier (30 to 45 days before installation is complete). 2. The carrier places an order to the Local Exchange Carrier (LEC) to install an MPLS T-1 circuit at the retailer site. 3. Router configured and installed at retailer upon carrier notification that MPLS T-1 is installed. 4. Verify connectivity to install system. Any issues with third parties, landlords, and governmental entities are respectfully managed in accordance with local, state and federal laws, ordinances and regulations. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.3 NETWORK ADMINISTRATION SERVICES RFP Requirement: The Successful Vendor will be responsible for network monitoring and management. Network administrative services must include: Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. We have successfully performed network administrative services for our customers for nearly 35 years, and look forward to delivering the next generation of tools and capabilities to the Maine State Lottery. The following details the network administrative services available to the Lottery. Please see Section 3.3.3.1 and Section 3.3.3.2 for information on how Scientific Games exceeds RFP requirements for network administration services. 3.3.3.1 PROVISIONING RFP Requirement: The Maine State Lottery will identify new drops along with any moves or removals. After the order is placed, further monitoring and install/de-install actions shall be performed or supervised by the Successful Vendor. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that the Lottery will identify new drops along with any moves or removals. Scientific Games will perform monitoring and install/deinstall actions after the order is placed. Scientific Games uses customized forms to document, execute, and track all provisioning requests for new retailer installation, retailer relocations (outside and inside), and retailer terminal removals. Using well established and refined procedures, all provisioning requests from the Lottery will be reviewed, processed, managed and executed by the local Maine Field Service and Operations support teams. These highly proficient and well trained teams will own and supervise the successful completion of the required provisioning tasks to ensure the complete satisfaction of the Lottery, and its valued retail partners. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-67 SECTION 3.3: COMMUNICATIONS NETWORK 3.3-68 Section 3.7.3 of our proposal further describes provisioning services, which exceeds the RFP requirement. Figure 3.3-15: Terminal Provisioning Schedule PROVISIONING TASK MINIMUM RFP REQUIREMENT SCIENTIFIC GAMES COMMITMENT EXCEEDS RFP REQUIREMENTS Add a new retailer 14 calendar days (30-days for land lines) 7 calendar days (30-days for land lines) ✓ Outside move of an existing retailer 14 calendar days (30-days for land lines) 7 calendar days (30-days for land lines) ✓ Inside move of an existing retailer 7 calendar days 5 calendar days ✓ Scheduled retailer removal 3 calendar days 2 calendar days ✓ 3.3.3.2 CONFIGURATION MANAGEMENT RFP Requirement: Configuration changes and asset records must be managed. This includes an inventory of Lottery network resources and their operating parameters. Change management control procedures and network configuration records are required. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-69 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-70 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-71 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-72 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-73 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.3-74 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.3.3 CARRIER INTERFACE RFP Requirement: The Successful Vendor must interface with the communications carriers, the retailers, and the Maine State Lottery to maximize uptime and provide information upon which decisions and actions can be based. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will interface with the telecommunications provider, the retailers, and the Maine State Lottery to ultimately maximize uptime and provide information upon which decisions and actions can be based. Scientific Games enjoys well-established relationships will all telecommunications providers and equipment vendors. Maintenance and support contracts exist for all equipment. Engineering support from these providers, both on-site and remote, is available 24/7/365 through established chains, including web-based automated tools, to ensure that the most efficient and appropriate action occurs in the event of any issue. We begin escalation within each of these providers’ organizations according to established and maintained procedures so that the proper effort continues until resolution. This efficient and proven structure ensures that Scientific Games conducts problem resolution on all issues identified by any retailer or Lottery employee in a consistent, thorough and expeditious manner. Scientific Games was the first to develop and bring to the lottery industry a network management system that extends across multiple environments in order to deliver an integrated view of the gaming system and services environment. Our Lottery Network Management System (LNMS) provides a suite of tools for network and system performance management, proactive alert management, and configuration management integrated around the SolarWinds Orion environment. The LNMS provides a centralized service management solution for full network monitoring and fault resolution, delivering an efficient approach to operations management. Escalation of a communications issue begins with the receipt of a notification or alert from our LNMS suite through the use of SMTP (email), pager, or site operator. The telecommunication vendors’ proactive monitoring group will also notify Scientific Games concerning any issues. Scientific Games will work with the vendor troubleshooting the issue to isolate the cause. As described in Section 3.3.2, a single circuit outage will not have any effect on any aspect of the network. However, to ensure outages do not linger, Scientific Games continues to escalate with the vendor. This escalation process is managed by our SYSCON process. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-75 SECTION 3.3: COMMUNICATIONS NETWORK 3.3-76 As detailed in Section 3.1.1.3 and Section 3.7.11.3, a SYSCON will be opened and the necessary Scientific Games personnel, telecommunication, and equipment vendor support teams will be contacted to join a bridge call to assist with the quickest resolution possible to resolve the issue. The telecommunications and equipment support team supervisors will also be contacted to ensure that the issue has visibility up to the highest level of on call support. The Lottery will be kept informed of the progress to resolve the issue throughout the process. During the bridge call, if it is determined that the issue is not reaching resolution, the SYSCON level will be elevated. With additional support within Scientific Games, the telecommunications and equipment vendors will be requested to join the bridge call. The next level of supervision within the telecommunications and equipment vendors will be notified to ensure that they are aware of the issue. The Lottery will be continually informed regarding the status and steps being taken to resolve the issue. Escalation of the SYSCON with additional assistance from the support groups within Scientific Games, as well as the telecommunications and equipment vendors will continue until the issue is resolved. As the issue escalates, the direct level of supervision will be contacted to include the highest levels of Scientific Games, and the telecommunications and equipment vendors. 3.3.4 NETWORK MONITORING AND FAULT RESOLUTION RFP Requirement: The Successful Vendor must diligently and constantly monitor the network, detect current operating characteristics, detect faults and take action to remediate them. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that fault management consists of actions towards detection, isolation, and correction of faults in the network. Scientific Games will diligently and constantly monitor the network, detect current operating characteristics, detect faults, and take action to remediate them. SolarWinds Orion suite of monitoring applications delivers a robust set of tools to Maine’s on-site operators and systems team. The SolarWinds Orion applications provide comprehensive fault management and network availability metrics to ensure the best network performance. The following describes the network monitoring and fault resolution services Scientific Games will provide to the Lottery and its retailers. Our LNMS provides an integrated, end-to-end RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK management solution designed to enable our operators and technicians to manage the services across the gaming system more efficiently to better serve the Lottery and its retailers. LNMS improves efficiency by performing root-cause analysis quickly and accurately. It consolidates the health monitoring of the entire IT infrastructure from a services perspective and provides end-to-end management of heterogeneous environments from a centralized point of control. Scientific Games describes below several areas in which we exceed RFP requirements for network monitoring and fault resolution (Section 3.3.4.1, Section 3.3.4.2, and Section 3.3.4.4). 3.3.4.1 NETWORK MONITORING SYSTEM RFP Requirement: Communications test and monitor capability must be available at both the primary and remote backup data center sites. Network monitoring tools must be able to interface and analyze protocols, view transaction data for analysis, and create visual and/or audible alarms to provide warning of problems. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-77 3.3-78 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-79 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-80 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-81 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-82 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-83 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-84 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-85 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-86 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-87 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-88 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-89 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-90 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-91 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.3-92 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.4.2 3.3-93 NETWORK EVENT RECORDING RFP Requirement: Communications test and monitor equipment must have recording and recall/ reporting capability. The standards for the types of events recorded and the period of retention will be developed jointly with the Lottery. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-94 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-95 CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-96 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.4.3 NETWORK MONITORING PROTOCOLS RFP Requirement: It is required that network monitoring tools, and the networked devices provided by the Successful Vendor, employ a standard protocol to facilitate monitoring all along the communications path, and to extend this capability to new network devices readily should they be introduced. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games uses a suite of standard protocols: Simple Network Management Protocol (SNMP), Internet Control Management Protocol (ICMP) and Syslog to facilitate monitoring activity on all communications paths. With its full configuration, management, and control of the communication paths in the network, the LNMS has the capability to easily configure and add new devices to the network should they be introduced. 3.3.4.4 COMMUNICATIONS EXPERTISE RFP Requirement: Communications technicians trained in the use of test and monitor equipment must be present at the active (retailer terminal-serving) system site whenever the Gaming System is operational and whenever the Maine State Lottery requests such support for test purposes. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Communications technicians trained in the use of test and monitor equipment (and software) will be present at the active (retailer terminal-serving) system site whenever the AEGIS-EF system is operational and whenever the Lottery requests such support for test purposes. Exceeding RFP requirements, the data centers will be staffed on a 24/7/365 basis with highly-skilled computer operators who are also fully cross-trained as communication network technicians. They are proficient in the use of all test and monitor equipment. An additional networking resource, a Network Administrator, will be a member of the Operations team at the primary site in Gardiner, Maine. This individual will be available 24x7, to assist Operators in the use of monitoring equipment and to address any network issues. Communications technicians monitor the gaming central system, communication front-ends, communication network hardware, network monitoring software tools, and peripheral hardware. All computer center technicians know the network hardware and software tools employed to monitor and control the communication network. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-97 3.3-98 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3-99 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.3: COMMUNICATIONS NETWORK 3.3-100 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.4.5 HOTLINE MONITORING OF RETAILER NETWORK RFP Requirement: The retailer hotline system must have a display of terminal status allowing the hotline operator to see if a terminal is down, if a retailer is signed on or not, and other relevant diagnostic information. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Our LNMS provides detailed system and terminal information to both the Mainesite resources at the primary data center and to our (back-up) National Data Center located in Alpharetta, Georgia. Their consoles display terminal status, giving hotline operator’s detailed information such as terminal up or down status, retailer sign-on or off, and other relevant diagnostic information. In addition to providing information to operations staffs of the primary and backup data centers’ and to our NRC staff, our Maine site staff will also have access to LNMS to aid in provisioning and retailer performance monitoring. Scientific Games’ NRC will be configured with a complete set of all retailer equipment installed at retail locations including: WAVE terminals, communications devices of multiple types, and any PATs, TVMs and peripheral devices used in Maine, such as customer displays, advertising signage, ticket checkers, etc. The configuration of this equipment will mirror that used in the field and will enable our NRC personnel to offer hands on assistance to retailers during a trouble call. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-101 3.3-102 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK 3.3.4.6 3.3-103 SERVICE LEVEL AGREEMENT RFP Requirement: The Vendor must propose a Service Level Agreement for retailer network service. Network availability from the retailer’s location, as measured on a monthly basis, must be a minimum of 99.7% of games operation hours. The Service Level Agreement may commit to a higher level of monthly availability. If the Proposal commits to a higher level of network availability, the Successful Vendor will be held to that standard for the corresponding liquidated damages. See Section 2.11.23 for liquidated damages as a result of Communications Network outages. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.3-104 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.3: COMMUNICATIONS NETWORK WHY SCIENTIFIC GAMES? Only Scientific Games’ network provisioning methodology “Multiplies Retailer Communications to the Nth Power” ensuring the Maine lottery gets the most diverse, secure, redundant, reliable, and dependable communications solution possible. • The IP Cellular portion (75%) of our solution provides additional redundant coverage to 35% of the Lottery’s retailers, effectively exceeding RFP requirements. IP Cellular is also much less susceptible to the effects of adverse weather conditions compared to other technologies. • Working with Scientific Games inherently reduces the Lottery’s potential downtime and risk. We know the Lottery’s personnel, business, and local environment. We are already committed to your success. • Inter-site and data center connectivity will be implemented using an architecture that features sufficient redundancy and fault tolerance to minimize the impact of natural disasters or equipment failure. • Outstanding and award winning comprehensive system monitoring and security protections provide automated system management which saves time and reduces potential for operator error. Detailed record keeping, diagnostics and reporting prevent any unauthorized network access, and facilitate proactive system maintenance. This maximizes retailers uptime and in turn revenues to the Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.3-105 3.3-106 SECTION 3.3: COMMUNICATIONS NETWORK This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Scientific Games’ Response: Scientific Games will comply with all requirements set forth in RFP Section 3.4. Our responses to this section’s topics will clearly show that our Advanced Entertainment Gaming Information System – Enterprise Framework (AEGIS-EF™) delivers superior performance through superior technology. After reviewing Section 3.4, we believe you will agree the AEGIS-EF system’s core functionality will enable you to manage your gaming environment better, by giving your staff the technology and tools to maximize their effectiveness. AEGIS-EF will meet all your needs at conversion, and is designed to flexibly accommodate your future needs as well. Our solution combines an online transaction processing engine, data warehouse, sophisticated communications technologies, and exciting new management tools to provide near 24-hour wagering and effective games management controls. We provide the very powerful web browser-based Games Management System (GMS) to your staff for hands-on games monitoring and control. Each authorized Maine State Lottery employee will have an effective set of real-time tools available right at his or her desktop. GMS delivers an entire spectrum of features: RFP NO. 201207350 ● NOVEMBER 1, 2012 ● ● Retailer Management/Accounting ● Application/Licensing ● Demographic Information ● Terminal Messaging ● Order Processing ● Draw and Instant Games Management ● Ticket and Game Accounting MAINE STATE LOTTERY 3.4-2 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT ● Management Reporting ● Claims/Check Writing ● Promotions ● System Security AEGIS-EF has a series of well-defined Application Program Interfaces (APIs) that allow it to integrate with diverse third party Lottery Internal Control Systems, (ICSs), back office processors, other web-based applications, and specialty gaming servers. Scientific Games will include a number of additional options such as Lottery websites to build communications pathways between the Lottery and its players and retailers, support for player loyalty programs, and subscription wagering, (subject to compliance with all applicable law). The AEGIS-EF solution is a robust and flexible one that will best position you to exploit emerging opportunities in the industry as they appear, and as regulations permit. The AEGIS-EF system fully complies with the requirements outlined in RFP Section 2.16.4. All changes and enhancements to the equipment and software that exceed the proposal and the RFP requirements and are not otherwise accommodated by the Volume II, Price Proposal, such as additional terminal peripherals, game enhancements, game options, promotions, new games, new terminal types, new administrative reporting or changes to existing administrative reporting and new retailer user interface features, will be handled as follows: ● Software changes to existing system functionality are included in the base price, even if additional development is required to create or adapt software for the Lottery’s needs. This includes modifications to existing draw lottery games or the addition of new traditional draw lottery games. A “traditional draw lottery game” shall consist of lotto play style, numbers games (Pick-3, Pick-4, Powerball, etc.), and add-on games (such as instant-win and raffle games), that do not require modification to the system architecture or new software or hardware components; ● The addition of capital equipment, facilities, third-party licenses, or other substantive service additions, such as software development for new functionality or system components, or other changes will have their pricing negotiated with the Lottery. Negotiated pricing includes, but is not limited to, the addition of non-traditional draw lottery games, new system functionality, internet gaming, or monitor games. In the event the Lottery desires to purchase additional terminals, other equipment, or new or improved technology, products or services not contemplated by the RFP, the Lottery may, request additionally-priced programs, products and services from Scientific Games. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT As you review our detailed responses throughout Section 3.4, we believe you will conclude that AEGIS-EF will serve the Maine State Lottery’s needs and will enable virtually trouble-free daily operation and management of your business both now and well into the future. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-3 3.4-4 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-5 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-6 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT AEGIS-EF has a browser-based graphical user interface (GUI) to provide access for all system management terminal functions and draw games management. The management application can be run on essentially any modern Pentium-based PC using Internet Explorer version 6.0 or newer. Each PC can be resident on the Maine State Lottery’s LAN and access the AEGIS-EF application through a supplied secure gateway. This means only one PC on your desktop and ease of moving reports and lists from AEGIS out though your email client. The management screens will appear familiar with standard browser layouts, data fields, navigation controls and tools. This greatly reduces the learning curve for new users, who will not have to learn any special system terms or commands to run the AEGIS-EF system. The following highlights some of the functions available through the AEGIS-EF management terminal: ● Security and user privileges ● Demographic information ● Draw games management ● Retailer accounting ● Retailer management ● Analysis of chain/key account performance ● Game promotions data As shown in Figure 3.4-2, numerous capabilities can be made available to your personnel depending on privilege level. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-7 3.4-8 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-2: GMS Main Menu RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-9 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-10 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-11 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-12 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-13 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-14 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-15 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-16 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-17 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-18 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-19 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-20 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-21 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-22 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-23 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-24 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-25 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-26 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-27 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-28 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-29 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.4-30 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1 GAMING SOFTWARE SECURITY AND CONTROL FEATURES AND FUNCTIONS RFP Requirement: The System must provide particular features and functions to meet requirements for secure and efficient operation. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF is flexible, modular, and expandable. AEGIS-EF will provide the features and functions to meet the Maine State Lottery’s requirements for a secure and efficient operation. The system is designed to grow over the life of the contract, and beyond, to support future applications and the evolving business requirements of the Maine State Lottery and its retailers. In accordance with the RFP requirement, only an overview is provided in this subsection. These capabilities will be supported by more detailed responses in the other RFP sections and subsections that follow. AEGIS-EF has the flexibility to support your future needs, including delivery of new game content, retail expansion, chain store support, and new distribution channels, subject to compliance with all applicable laws. AEGIS-EF has the ability to add new types of equipment software, and new technologies as they are needed. AEGIS-EF system gives the Maine State Lottery the ability to add enhancements as quickly and easily as possible. 3.4.1.1 LOGGING RFP Requirement: All game processing activities are to be recorded immediately on electronic media on multiple systems. Such game processing activities at a minimum include: sales, cancels, cashes, validation attempts and other play-related transactions, any other retailer terminal commands, error conditions, operating system entries, job console entries, and management terminal entries. Requirements include, but are not limited to: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. We will meet the gaming system requirements stipulated in the RFP, which include but are not limited to the following subsections. The AEGIS-EF primary production system immediately records all terminals and gaming system activity, transfers the recorded data as electronic messages across the network and stores RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-31 3.4-32 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT them in transaction files on multiple persistent media. When a transaction file is received by the primary system, it is logged and forwarded to the other “hot” backup systems. Only after the hot back-up systems have acknowledged the transaction does the primary send a response back to the terminal. GMS activities (as well as other database reads and writes) are similarly saved on multiple systems in multiple, secure journal files. These files retain both successful and unsuccessful (error conditions) transactions. Following are the draw processing-related transactions most frequently recorded across the systems: ● Draw ticket sales, cancels, and cashes ● Validation of draw tickets, including failed attempts ● Play-related transactions ● Retailer requests for reports ● Retailer terminal commands, including sign-ons and sign-offs ● Error conditions ● Operating system entries ● Changes made through the GMS ● Management terminal data entries and database queries ● Instant ticket transactions A critical characteristic of any system is data integrity. By immediately logging the transaction stream to multiple remote systems, the integrity of all activity affecting system performance is ensured. Identical copies of the transaction file will be stored on the following devices: ● Primary Production System – Primary Data Center, Gardiner, Maine ● Secondary Production System – Primary Data Center, Gardiner, Maine ● Primary Hot Back-Up System – National Data Center, Alpharetta, Georgia ● Secondary Hot Back-Up System – National Data Center, Alpharetta, Georgia Further detail about our redundant hardware configurations can be found in Section 3.1. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.1.A LOG FILES RFP Requirement: The gaming system backup, recovery. and redundancy features can be supported, using log files for recovery, if necessary. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF gaming system back-up, recovery, and redundancy features are supported using log files for reprocessing if necessary. This back-up readiness supports rapid failover if the current primary production system ceases normal operation. The transaction log file can be reprocessed to bring a system back to readiness for recovery. This is vital when a back-up system has been taken offline temporarily during a processing day and it needs to “catch up” to the primary production system. 3.4.1.1.B GAMING SYSTEM AUDIT RFP Requirement: The gaming system – including outages and recovery events – can be audited and checked for appropriate usage and freedom from error. There must be a strict relationship between tickets printed, tickets registered in the log files, and ticket transactions carried forward to the ICS. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF offers extensive support for system audits, including analysis of outages and recovery events. Several features allow authorized users to check for appropriate system usage and the presence of errors or exception conditions. The operations console log contains all activity entered or received through the system console and includes such items as system command, time of inquiry, access code of inquiries, reason for inquiry, etc. These commands and any system warnings or exception messages are written to an electronic file (separate from the transaction file) and immediately updated to two additional files. To maintain data integrity, one of these files is external to the primary system. A copy of this electronic file will be provided to the Lottery upon request. Draw ticket auditing is fully supported. Each ticket is assigned a unique serial number; there is a one-to-one relationship between tickets printed and tickets RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-33 3.4-34 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT registered in the transaction files. This data is continually transferred to the Lottery’s ICS and back-up system throughout the business day. A checksum process ensures that all stored transactions remain accurate and unaltered. 3.4.1.1.C AUTHORIZED RESEARCH RFP Requirement: Authorized Lottery personnel will research transactions and operations when required. Reports on transaction log entries must allow queries and sorts. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. We understand and concur that authorized Lottery personnel will need to research transactions and operations when required. The log will include detailed records of sales, validations, canceled draw tickets, rejected validation inquiries, terminal outages, and system events (e.g., takeovers by the back-up system). Reports on transaction log entries will allow standard queries and sorts. Research functionality can be password protected so only users with page access and the requisite password can query the database. Research output can be further secured by allowing “privileged” users to research any serial number, even uncashed winners, and allowing “standard” users to only research cashed tickets. Also for sync-prints, users can elect to “X out” the serial numbers for all transactions so that the report can be forwarded to other interested parties without security risk. A sample of a ticket research screen is shown in Figure 3.4-23. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-23: Sample Ticket Research Screen Capture 3.4.1.1.D TRANSACTION LOGGING PROCESS RFP Requirement: The transaction logging process includes periodic checkpoints including significant totals (counts and amounts) for all games. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The transaction log has periodic checkpoints written to it, which include significant totals for all games. Our checkpoint technology complies with all applicable MUSL security standards. Any unauthorized changes made to a transaction file are easily identified because the checkpoint and totals data will be inconsistent when compared with the modified transactions. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-35 3.4-36 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.1.E NEAR REAL-TIME FEED OF THE TRANSACTIONS TO THE ICS RFP Requirement: The Lottery requires a near real-time feed of the transactions to its Internal Control System (ICS). The near-real time feed shall include periodic checkpoints to ensure that the ICS file is complete at that time. In addition, the Successful Vendor must be able to provide audit files to the Lottery within five (5) minutes following the close of sales for any game, and prior to the drawing for that game. A final audit file for the day must be available to the Lottery immediately after close of the Lottery Gaming System each day. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF will be electronically connected to the ICS, passing processed transactions across the LAN as they are logged. Our server application will exchange messages with the ICS across the shared, secure local network. Similarly, any required back office data will be sent through an internal software routine to the service and collected by the Lottery’s back office system. The web service design includes full, secure audit trails in the form of data transmission and modification logs. Each data exchange includes the date-time, data content, and the identity of the user/process issuing the change. Scientific Games will comply with the requirement to supply transaction files and audit files (server logs) for any draw game, to the Maine State Lottery within five minutes of game close-and always prior to the games draw activity. 3.4.1.1.F NECESSARY SOFTWARE RFP Requirement: The Successful Vendor will provide the Lottery with any software necessary to interpret or decrypt any proprietary or unique ICS (audit) record formats, resulting in ASCII text. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will provide the Maine State Lottery with all software necessary to interpret and/or decrypt any proprietary or unique ICS (audit) record formats used in transaction files, or databases. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.2 VALIDATIONS 3.4.1.2.A VALIDATION PERIOD RFP Requirement: The System must validate winning tickets presented within a validation period as determined by the Lottery. Currently the schedule is one year after the drawing for draw games, and one year after the official close of the game for instant games. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that the current schedule is one year after the drawing for on-line games, and one year after the official close of the game for instant games. Exceeding the requirement, AEGIS-EF can be configured to support any winning ticket validation period, for any games or winning levels, as desired by the Maine State Lottery. This flexibility is important to Lottery operations when you may wish to reduce the validation period, for example, for promotional winning tickets or other special draws. 3.4.1.2.B VALIDATION ATTEMPTS RFP Requirement: Winning tickets must be validated with a display and/or report stating "pay" and the amount of payout, or “claim” should it be determined by the Lottery that claim instructions be provided. The System must support ticket messages to announce prize awards allowing descriptive information as well as prize amounts. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The WAVE terminal and AEGIS-EF central system include parameters to control the displayed text for handling prizes based on their monetary prize descriptions. The terminal can be configured to print no validation receipt, a single receipt, or multiple copies of a receipt, if required, for each successful validation. For winning tickets both retailer terminal and customer transaction displays will present a clear, unambiguous “Pay” indicator plus the award amount (or description for non-monetary prizes). The result of the validation activity can be shown on the player display so that the ticket holder will know whether the ticket is a winner and whether it can be paid on-site, or must be claimed. For prizes that cannot be awarded by the retailer, the terminal will display a “Claim” indicator with RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-37 3.4-38 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT appropriate instructions on the claim process. Scientific Games will work with the Maine State Lottery to determine the final verbiage for winning tickets with a prize amounts beyond the retailers’ pre-determined payout level. Each draw ticket validation event written to the transaction file includes a unique (encrypted) numerical association with the original ticket sell transaction. Please see Section 3.4.1.20 for a more complete description of this “dual security” serial number association. 3.4.1.2.C VALIDATION TICKET TRANSACTION RFP Requirement: The validation ticket transaction as logged on the System must be referenced to the original sell transaction. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS references the original sell transaction as validation ticket transactions are logged on the system. The original sell is updated with the validation, and since information for the sell and the validation is held in the same record, either the sell or validation serial number will access that record. 3.4.1.2.D WINNING TICKETS RFP Requirement: The Lottery expects retailers to pay winning tickets valued up to five hundred ninety-nine dollars ($599). An draw ticket may incorporate one (1) or more plays under a single unique serial number; multiple winners on the same ticket observe the $599 rule. Winners larger than this amount must be claimed and W2G information entered to the System before a check is issued. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement and, where indicated, exceeds or significantly exceeds this RFP requirement. The Scientific Games AEGIS-EF system was designed to enforce flexible winning ticket payment policies. It can easily be configured to comply with the expectation of retailers to pay winning tickets valued up to five hundred ninety-nine dollars ($599). That threshold value can be changed in real time by a suitably privileged system user via a GMS screen. Because there is no true “lead time” for this parameter change, tests of various cashing limits can be performed quickly without the need to re-initialize the database or transaction server, and there is no RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT requirement to roll the system to the next business day. Our gaming solution is poised to evolve with your payout policies. A terminal-issued game ticket will support multiple plays under a single unique serial number; multiple winners on the same ticket still can be paid at the retailer location if each prize is $599 or less. Winners larger than the $599 amount will be claimed and W2G information entered to the system before a check is issued. Exceeding the Lottery’s base requirements, the AEGIS-EF system also supports payment verification. AEGIS-EF parameters can be configured to allow a retailer to decide if the store is able to pay a cash award. The “pay verification” control values can be set to prize levels (e.g., $49 to $599) permitting conditional payout. This feature is configurable by terminal and is very similar to the price alert / price warnings that you recently implemented. When a winning ticket is scanned for validation and its prize falls within the predefined range, the terminal will prompt the retailer with the message, “Can you pay?” (or any other message desired by the Lottery). At this point, the clerk has the opportunity to abort the validation process (e.g., because the store has insufficient cash on hand) and avoid payment. If the retailer responds negatively, the ticket will not be marked within the central system as validated so that the player may take it to another location for redemption. The system can also be configured with “high-tier” retailers, for example, those that can cash higher value tickets in any range the lottery deems prudent. Other profiles can also be configured such as “cashing only”, “draw games only”, or “reports only” (something that could be helpful when marking a retailer NSF). 3.4.1.2.E EXCHANGE TICKET RFP Requirement: When cashing a multiple draw ticket prior to the last draw on the ticket, a continuation ticket for the balance of the plays must be printed. The continuation ticket must have a distinct serial number from the original ticket but the System must be capable of relating the two. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-39 3.4-40 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT AEGIS-EF currently supports multidraw tickets in all lottery gaming jurisdictions. When a prize on a multi-draw ticket is cashed before the final draw, an exchange ticket is printed covering the balance of the plays. Within the AEGIS-EF system, the original ticket serial number is associated with any and all resulting exchange ticket serial numbers to allow subsequent auditing. Since information for the sell and the exchange is held in the same record, either the sell or exchange serial Figure 3.4-24: Exchange Ticket number will access that record. All exchange ticket serial numbers are distinct and different from one another and different from the original ticket serial number as well. A sample of an exchange ticket is shown in Figure 3.4-24. 3.4.1.2.F WINNING TICKET RETENTION RFP Requirement: For draw games, the System must allow paid winning tickets to be retained one year after the winning draw date, validated but unclaimed winning tickets for one year plus sixty (60) days after winning draw date, and non-validated winning tickets for one year after the drawing. The exact specifications will be established during implementation. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement and, where indicated, exceeds or significantly exceeds this RFP requirement. The retention period for validated draw game winners is a configurable parameter within the AEGIS-EF system. We propose a minimum two-year retention requirement by appropriately configuring game settings in the Maine State Lottery system. The appropriate date window will be established for ticket data retention for paid winners, validated-but-unclaimed winners (e.g., above the $599 payout limit), and non-validated winners. The parameters can be changed at any time on the TXE to comply with any other retention specifications established during implementation or even after system launch. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.2.G WITHHOLDINGS RFP Requirement: The System must support withholding from winning payouts based on obligations of the winner for child support payments due, taxes due overpayment of unemployment compensation or other obligations as determined by Maine State law or the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF will support withholding from high tier winning payouts based on obligations of the winner, such as child support payments due, unemployment compensation being received, or other obligations as determined by Maine State Law or the Lottery. 3.4.1.3 UNIQUE TRANSACTION NUMBER RFP Requirement: The serial number assignment method used by the Vendor must account for the fact that transactions resulting from unclaimed winners, from subscription sales, and possible other causes may reside for an extended period in the System. It is required that the ticket serial numbers be unique over the term of the Contract. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement and, where indicated, exceeds or significantly exceeds this RFP requirement. The system uses a four-digit accounting day identifier (from system launch) as part of the serial number for each wager transaction. This means that Maine State Lottery ticket (wager) numbers remain unique for 9,999 days, or slightly more than 27 years, ensuring that all ticket serial numbers issued by AEGIS-EF will remain unique throughout the term of the contract and all available extensions, thus exceeding the RFP requirements. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-41 3.4-42 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.4 TRANSACTIONS PROTECTED RFP Requirement: The System must ensure that transactions cannot be tampered with, including but not limited to the log files and validation files. The Lottery reserves the right to audit System narratives, source program listings, and operational procedures to ensure data and System integrity. Response Note: The Proposal must discuss methods and procedures that prevent tampering. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games uses a multi-layered security approach to guard against data tampering. We have designed AEGIS-EF to take extraordinary care of the transaction and validation-related files. Following are the key file integrity tools and procedures: ● ● ● User Access to Transaction File ❍ Every user must pass a series of validation tests before gaining access to the system. Access is granted only to a person who inputs a valid system ID and associated password to access the AEGIS-EF network (or a valid Lottery LAN connected by a secure gateway to the AEGIS-EF network). ❍ The user must then enter a valid AEGIS-EF application ID and password. ❍ Each ID is associated with a series of security privileges defining functions and data access that are either allowed or blocked. The transaction file can only be viewed by users with appropriate privileges. It cannot be modified by any user. System and File Monitoring ❍ Every attempt to modify system data files is logged in a security file. ❍ The AEGIS-EF database keeps a separate log of all data inquiries and modification attempts, and includes the ID and terminal location of the requesting user. ❍ The central system provides immediate notification of each system anomaly—all commands executed by the system or operator and any system warnings or problem messages are copied to an electronic file that is immediately updated and replicated on diverse magnetic media. Transaction File Redundancy ❍ The adverse effects of file corruption and tampering are mitigated through the retention of multiple file copies; even if one file is somehow corrupted, the remaining files or tapes can be used to audit and/or correct the corrupted copy. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT ● ❍ AEGIS-EF immediately records all terminal and gaming system processing activity in the transaction file, including both successful and unsuccessful (error conditions) transactions. ❍ Copies of the primary production system transactions are also recorded on all hot back-up machines, including those running at the remote back-up site. ❍ Transactions are transferred to the Lottery ICS in near real time. ❍ The results of primary system processing are regularly balanced against the hot back-ups in order to detect any changes on a single system’s transaction file. ❍ Scientific Games has worked with major Lottery ICS vendors to implement a daily, automated balancing process between the control system and AEGIS-EF. ❍ At the end of each processing day the AEGIS-EF computer operator backs up the key database files, system files, and transaction files to archival media. These tapes are labeled with a sequential number and a copy is shipped to the secure vault in our Alpharetta headquarters or to an alternate secure facility. Intrinsic File Safeguards ❍ The transaction file is highly protected; there is no way for a user to directly modify its contents. ❍ Checkpoints are written to the file throughout the business day, ensuring that any modifications are highlighted. ❍ Each transaction contains a hashed checksum that is a running checksum based on all of the previous transactions before it. Altering one transaction could not be accomplished without modifying all of the transactions that followed afterwards and so would fail the ICS auditing process. ❍ Each ticket is assigned a unique serial number and there is a one-to-one relationship between tickets printed and tickets registered in the transaction file. It is fully understood that the Maine State Lottery retains the right to review any and all system narratives, source program listings, company operational and security procedure file structures, console logs, database logs, and script listings. We will work with the Lottery to ensure continued data and system integrity. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-43 3.4-44 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.5 TICKETS NOT DUPLICATED RFP Requirement: Exact duplicate tickets must not be able to be created on terminal equipment. Ticket reprints and repeat bets are permissible as defined by the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF system and retailer terminal software is specifically designed to prevent duplication of draw tickets on WAVE terminals. The printing of replacement tickets can be allowed (with Lottery concurrence) on WAVE terminals. In most implementations, the reprinted ticket is easily differentiated from the original by the absence of message text and/or numeric and bar coded serial numbers. Typically, it is clearly branded with text such as “REPRINT – DO NOT SELL.” Though it is a second physical representation of a sell transaction, a reprinted ticket can never be considered a “duplicate” ticket. 3.4.1.6 LIABILITY LEVELS RFP Requirement: The Lottery shall be alerted immediately when sales of a number in a fixed payout game reach a warning level, and then reach a specified liability level. The System, through a management terminal, must provide a payoff figure and a payoff liability, whenever requested by the Lottery. The System shall automatically suspend sales of any number when the liability limit is reached, although the Lottery shall have the ability to override the suspension. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. When processing fixed payout games, AEGIS-EF provides liability protection with a configurable warning level, as well as the flexibility of numerous cut-off parameters. The system’s warning feature will immediately notify operations staff and the Lottery when an excessive prize liability of any number combination in a fixed payout game occurs. This includes both current and future draws. The limit and cut-off values can be changed at an operator’s console. Security privileges controlling this ability are strictly controlled to ensure game integrity. The cutoff limits can be set to any value. At any time, a GMS screen function can create a liability report indicating a payoff figure and payoff liability. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT AEGIS-EF software can be configured to automatically suspend sales of any number that reaches a preset liability limit; the suspension can also be performed manually by a privileged user using a management terminal. An authorized user (e.g., a Lottery employee) also can override a sales suspension at any time by using a GMS screen. Figure 3.4-25 shows a sample Liability Limits Screen. Figure 3.4-25: Liability Limits Screen 3.4.1.7 OPERATOR CONSOLE RECORDS RFP Requirement: All operator commands executed by the System and any System warnings or problem messages shall be placed on a non-volatile medium. This log must be provided on magnetic media or as an electronically-transmitted file to the Lottery, which the Lottery may audit at its option. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. All commands input by operators or executed by the system, and any system warnings or exception messages are immediately logged to a write-once storage device. An electronic copy of the file will be provided to the Maine State Lottery either on magnetic media or as a data file transmitted across the network gateway. The console log includes such items as system operational events, times of inquiries, access codes, and reasons for inquiries. The log can be reviewed by the Lottery staff when auditing system and gaming activity. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-45 3.4-46 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.8 RETAILER SPOOFING RFP Requirement: The System must ensure integrity wherein no action, either operational or by tampering, can permit duplicate or unauthorized terminal addresses to be established. In all cases, authorized retailer terminal identification must be ensured. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF gaming system incorporates numerous security features designed to protect both Lottery data and the integrity of the state’s gaming environment. Protection against retailer spoofing lies at the core of these system safeguards. As detailed in this subsection, the system will not permit duplicate or unauthorized terminal addresses to be established either by operational faults or overt tampering. This includes attempts from both external agents and insiders. Additionally, the system only processes messages from terminals associated with valid authorized, active retailer accounts. The first level of terminal authentication is the use of a private data network (i.e., isolated from general internet traffic) and reliance on Internet Protocol (IP) node addressing. Only devices with access to the private AEGIS-EF network can exchange messages across it. Each retailer terminal is assigned a unique IP address that identifies it to the AEGIS-EF network as a valid gaming device. Then, once identified as a valid network node, the terminal establishes itself as a trusted device by successfully passing an encryption authentication process. This authentication process includes verification of the terminal’s MAC address against the central system’s database to ensure that physical terminal is allowed to communicate to the central system from that retailer location. The terminal associated with that MAC address must be enabled in the database, and the appropriate ID/ password for that terminal must be tendered to the central system before the terminal can issue transactions or take reports. Messages to and from retailer terminals contain sequence numbers and content checksums. The message receiver always checks both values to verify that the message is the next one expected and that there is no corruption (or counterfeiting) of message content. Terminal profiles are maintained within GMS and typically have higher privileged access. A retailer terminal profile screen is illustrated in Figure 3.4-26. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-26: Terminal Profile Status RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-47 3.4-48 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-49 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.4-50 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.9 ONE-TIME CASHING RFP Requirement: A winning ticket must not be able to be cashed more than once. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF will never cash any winning draw game ticket more than once. When a ticket is cashed, the record is immediately updated as paid in the transaction file. The system also creates a “cash transaction” with a unique serial number. This transaction is permanently linked to the original sell transaction (created when the ticket was issued) and includes the date, time and identification of the cashing terminal. The processing of every subsequent ticket validation request will determine if there is a payment linked to the ticket’s sell transaction. The redemption will be rejected if such a link exists (i.e., it already has been redeemed) and the retailer will receive a clear message indicating it has been “Previously Paid.” 3.4.1.10 SOFTWARE CHECKSUMS RFP Requirement: Checksums are required for executable programs on the host gaming systems and terminals for auditing purposes. The System must maintain control of terminal software distribution such that terminals are not able to run inappropriate versions of the software. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. During the software development phase of the gaming host, front-end processors, and other central and administrative system component life cycles, Scientific Games’ Configuration Management team compiles an extensive list of checksums including every binary, library, and configuration file released to the customer’s site for acceptance testing. Scientific Games welcomes client access to the complete list of checksums. After the Lottery and Scientific Games’ local operations staff has completed testing, the software will be installed into production upon approval of the Lottery. Once in production, all existing and newly introduced software will have their checksums extracted at regular intervals. Each checksum report will be compared against the last executed checksum report; any variances will be submitted to both the Lottery as well as local and corporate operations support. Scientific Games will RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-51 3.4-52 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT also have the same ability to extract and compare checksums in our development and QA systems upon request. The retailer terminal applications will reside on the central system during terminal software deployment. A complete list of checksums will be compiled prior to the deployment to the actual terminal. Once the program has been deployed to the terminal, the software will be expanded and untouched until another software deployment. Terminal software versions are checked continuously throughout the day via the central system. If any terminal may be on an incorrect version due to a new installation, change of hardware, or another change, the central system will detect the discrepancy and automatically deploy the correct terminal version which has already had its checksum recorded. A sample of a Checksum Report is shown in Figure 3.4-28. Figure 3.4-28: Application Checksum Report RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.11 TRANSACTION STORAGE REDUNDANCY RFP Requirement: Every transaction of the terminals must be received for logging in at least two (2) geographic locations before authorization to print a ticket, including the primary and backup data centers. In addition there must be protective redundancy of transaction data within both data centers. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement and, where indicated, exceeds or significantly exceeds this RFP requirement. A core function of AEGIS-EF is secure, redundant transaction logging. As described throughout Section 3.1, every terminal transaction is received in, and acknowledged by multiple servers, before a response is sent back to the terminal. Scientific Games will configure our AEGIS-EF solution to write transactions to magnetic media in two geographic locations, on two systems in each location (for a total of four systems, thereby exceeding the RFP requirement), before ticket print authorization (including redundant) is returned to the terminal. The transactions will be stored on the current primary production system (that is handling the transaction processing) plus one hot duplex. The transactions will also be recorded at a back-up site duplex, and a second back-up site duplex. Because the primary and back-up systems have the latest processed transactions, they are all available to take over production operation. 3.4.1.12 GAME MONITORING RFP Requirement: Real-time monitoring of gaming transaction traffic and system utilization must be provided. The Lottery shall receive immediate notification of abnormal System operations and their causes, such as validation problems, communication difficulties, computer downtime, etc. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF is a real-time transaction-processing environment. It contains a collection of tools to monitor gaming transaction traffic, system utilization, network effectiveness, server outages, system-wide processing events, and security exceptions as they occur. AEGIS-EF software watches instant ticket transaction efficiency and events in the same way it tracks draw games. Scientific Games will maintain these tools to correspond with the latest gaming system changes and with industry-available improvements. This extensive RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-53 3.4-54 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT monitoring infrastructure ensures that the Lottery will receive immediate and detailed notification of abnormal system operations, and their causes. These notifications cover system-wide activity including wagering and validation problems, communications difficulties, computer downtime, unusual terminal unavailability, duplex system failures, and potential security concerns. As detailed in Section 3.1, the OpsFusion application ensures real-time monitoring is taking place and any anomalies or errors are routed correctly. Scientific Games offers OpsFusion to monitor the central gaming system OpsFusion will monitor the components of the AEGIS-EF environment running on Microsoft Windows and Red Hat Linux. In the unlikely event a problem should occur, OpsFusion will detect the error and notify local operations, corporate support teams, and Lottery personnel if applicable. OpsFusion will process system logs throughout the day watching for anomalies with potential to grow into bigger issues, and attempt to correct them or electronically notify designated persons of its findings. 3.4.1.13 TRANSACTION SIMULATION RFP Requirement: A transaction simulator program is required to generate all types of transactions (terminal and System) in optional percentages for use in testing software quality and performance. The program must accommodate simulated instant ticket validations against a validation file as part of the transaction mix. The program must allow manually entered transactions, including instant ticket transactions, to mix with the program-generated transactions. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games’ uses a specially designed transaction simulator that generates all types and volumes of (terminal and system) transactions in optional percentages to test software quality and performance, and evaluate system fault tolerance. The program also accommodates simulated instant ticket transactions. The simulator allows for manually entered transactions, including instant ticket, to mix with the program-generated transactions. It is extremely effective at generating real-world test network traffic because it injects (draw and instant) transactions from outside the transaction processing servers, front-end processors, firewalls, and network switches. The Netloader software-based tool runs on a server separate from those comprising the system(s) being tested. This configuration allows the transaction load to enter the gaming system as though it had been transmitted across the retailer network. The application will accommodate simulated instant ticket RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT validations against a validation file as part of the transaction mix. The transactions can be “initiated” by either one retailer ID or a large collection of different retailers. Sign-on and sign-off transactions can also be included in the stream sent to the AEGIS-EF central server. 3.4.1.14 SECURE ON-SITE AND OFF-SITE STORAGE RFP Requirement: The Successful Vendor must provide for secure on-site and off-site storage of critical files, software, and backup data, subject to approval of the Lottery. Archived backups must be retained for a minimum of five (5) years. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will provide secure on-site and off-site storage of critical files, software, and back-up data, subject to approval of the Maine State Lottery. Archived back-ups will be retained for a minimum of five years. 3.4.1.15 VALID BACKUPS RFP Requirement: The Successful Vendor must use operational practices through report balancing and reconciliation to ensure that current files and archived backup copies are valid. This is particularly important for validation files and future plays files where recovery by reprocessing large volumes of aged transactions may be impractical. Media stored in archives must be checked and/or exercised periodically to ensure their physical integrity. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games follows thorough, operationally sound, best practices to ensure the validity and accuracy of archived (secondary) files. We will perform a daily system balancing and reconciliation process across the n-plexed systems to ensure that all gaming file data match. This process is completed prior to transferring copies of the day’s transaction and validation files to our secure repository. We also use Clear Case configuration management tool to securely maintain complete configuration management files that could be used to restore a system’s variables, parameters, and settings. Our current AEGIS-EF implementations also utilize a daily auto-balancing process with Lottery ICS: a capability we can offer the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-55 3.4-56 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Copies of all archived tapes will be kept in a secure environment at our primary (Gardiner, Maine) facility, the back-up (Alpharetta, Georgia) facility, and/or a Lottery-approved alternate secure, climate controlled facility. Media stored in archives will be checked periodically to ensure its physical integrity. As part of the OpsFusion process described in Section 3.1.6, and at the end of each processing day, the AEGIS-EF computer operator will back up the key database files, system files, and the day’s transaction files to archival media. They will be labeled with a sequential number at both the primary and back-up facilities. Media storage will be kept at both data centers to enable recovery of either site with data from the alternate facility. Through strict operational controls, following NASPL Standards, Scientific Games never applies any production data to test systems without both proper Scientific Games authority and Lottery approval. Operational steps are documented along with Lottery authorization as part of a specific test or set of tests following our NASPL Standards. 3.4.1.16 SOFTWARE QUALITY ASSURANCE AND ACCEPTANCE TESTING RFP Requirement: The Successful Vendor shall perform quality assurance practices for software enhancements and corrections. This QA program shall be complemented by the Lottery’s acceptance testing program using the testing terminals and systems described earlier in this RFP. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games is committed to delivering quality software to the Maine State Lottery through a strict adherence to QA testing methodologies. Once software is released to the Lottery’s acceptance testing personnel, we will continue to provide expert support to ensure any code installed on a production system meets or exceeds the Lottery’s high quality standards. In Section 3.7.1 we have proposed a dedicated Maine State Lottery support team with extensive lottery industry experience. Among this group of professionals are several persons with extensive experience in QA and UAT. We understand the value of thorough system testing by our Maine team prior to version release to the Lottery. All local Scientific Games personnel involved in testing will follow a repeatable, traceable and controlled testing methodology in order to perform a full range of internal software QA tests before delivery to Lottery testing staff. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Our internal testing program will include the following tasks: ● Verify that the system under test complies with the target System Requirements Specification (SRS) ● Develop specific test conditions and procedures to be used in testing the software ● Define in test scripts and/or reports, all expected results of each test case ● Manage all software anomalies from identification through resolution using an automated problem tracking system (i.e., IBM/Rational ClearQuest) ● Report on the results of testing performed at software deliverable milestones in the version’s life cycle Scientific Games will maintain our own test system that will provide a controlled environment for the team. We recognize that it is our responsibility to ensure that our software meets or exceeds the specified expectations of the Lottery. Scientific Games’ testing process complies with NASPL’s best practices, the only standard formulated by industry experts for use by lottery vendors. Further details of our testing process are provided in Section 3.7.12 and Section 3.9.6. Scientific Games is committed to providing the Maine State Lottery with superior hardware, software, network, and personnel resources to make sure all Maine acceptance testing is completed effectively and efficiently throughout the contract period. 3.4.1.17 CONFIGURATION MANAGEMENT RFP Requirement: The Successful Vendor shall operate under a defined procedure for changes to documentation, procedures, specifications, program source and object code, and other major System components. Strict performance according to principles of configuration management is required: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Configuration Management team at Scientific Games establishes and maintains the integrity of the project and product deliverables throughout the project’s life cycle. The configuration management plan and process assures integrity, accountability, visibility, reproducibility, traceability, and formal control of the product and project deliverables. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-57 3.4-58 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Following is an overview of the scope of standard Scientific Games configuration management activities: ● Identifying the configuration of selected “Project” and “Product” deliverables that comprise the baselines at given times throughout the project life cycle. The identified system components are versioned according to standard naming conventions and release numbers. ● Establishing the initial baseline for the work products in their respective tools and repositories. The traceability of the components is established and secured to be used during the impact analysis for changes to the products. ● Controlling changes to configurable items listed in the previous two bullet points. Changes to components are tracked to document their change history. Tools and procedures restrict file check-in and check-out to one person at a time on a per file basis to avoid any update conflicts. Build versions are labeled accordingly for each change that is made and are tied to a change request to ensure only approved changes are made. The system provides the ability to track and report the originator of each change, the date and time change occurred, and a history of all previous changes. ● Performing software builds according to the documented procedure. ● Performing the configuration physical audit to maintain integrity of baselines prior to software build and release. ● Providing accurate status and current configuration data through periodic reporting procedures. Status reporting is provided in the form of, but is not limited to, the following: ❍ Status of the RFA (defect, and enhancement requests). ❍ Change history. ❍ Summary of changes per release (Release Notes). ❍ Tracking of date, time, owner, and task performed for each file changed. ● Providing key Lottery staff with real-time viewer access into our change management application. ● Review project and release status from the employee’s desktop. ● Access and export status reports and release listings. ● Evaluate release timetables. ● Creating the project schedule for the configuration management activities according to the configuration management process and plan, developed in collaboration with the Lottery. ● Releasing the product according to the “Release Management Process” defined in the configuration management process. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Following are the five steps of the project life cycle and associated activities: 1. Requirements Elicitation – Prior to the project initiation stage, the requirements are analyzed, managed, and controlled to understand the change request. 2. Stage 1 (Initiation) – Set of enhancement requests and defects are allocated for the project and the scope of the project is defined. The configurable items are identified and initial baselines are established. The identified project deliverables from each functional area are under control. 3. Stage 2 (Planning) – The project plan including configuration management plan is baselined. 4. Stage 3 (Development and Testing) – The source code and the project deliverables are under configuration control, and reports are generated to communicate the status of the configurable items for project monitoring and control. 5. Stage 4 (Site) – Product is delivered to site for testing and deployment. Finally, configuration management closure activities take place. The tools Scientific Games uses for system configuration management – are IBM Rational ClearQuest (ClearQuest) for issue management, and ClearCase and Microsoft Visual SourceSafe (SourceSafe) for source code management. The source code management tools accommodate file versioning and releases according to Scientific Games’ naming convention. The ClearQuest workflow accommodates defect submission and tracking, enhancements, build requests, and project/product change requests. ClearQuest produces reports that describe the status and history of the changes to the software product. These reports can be made available to the Lottery on request. Figure 3.429 is a sample ClearQuest Change History report. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-59 3.4-60 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-29: ClearQuest Change History Report 3.4.1.17.A SYSTEM COMPONENTS RFP Requirement: System components shall have version or release numbers, or model and serial numbers. Releases shall be defined in release notes. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. With over two dozen domestic and international AEGIS and AEGIS-EF implementations, it is incumbent on Scientific Games to maintain proper identification and control over all hardware and software components. This includes devices at retailer sites (communications gear, WAVE terminals, peripherals and attachments), Lottery offices, primary business and data center sites, back-up data centers, Scientific Games depots and warehouses, and Field Service Technician (FST) vans. We assure the Maine State Lottery that our system components will be uniquely and unambiguously identifiable, whether by version designations, release numbers, model numbers, or serial numbers and the release numbers will be defined in the release notes. These components will be tracked closely in near real time by Sys Aid. All field related devices including WAVE terminals, peripherals and consumables are tracked in Support Services. See Section 3.7.8 for more details about field asset tracking. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.17.B TRACEABLE COMPONENTS RFP Requirement: Components shall be traceable, identifying the history, use, and location of a component. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Hardware and software components supplied by Scientific Games for the Maine State Lottery gaming solution will be fully documented and traceable. Each component will have a unique designation (releases, versions, models, update IDs, serial numbers, etc.) that will enable us to maintain a full history of their installation, configuration, application, present location, and removal from service (with reasons for removal where relevant). We will be able to generate history reports for all components. The histories will be made available to the Lottery on request. 3.4.1.17.C SYSTEM CHANGE REPORTS RFP Requirement: The System must provide reports showing when and by whom a change was made and must avoid update conflicts if two programmers work on the same software. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games follows an effective change management process following guidelines established by the Software Engineering Institute’s Capability Maturity Model (CMM), for initiating, tracking, and implementing system modifications. We also follow NASPL best practices guidelines for system development and management, and comply with pertinent sections of the ISO 9001 standard. The system change process is based on the following goals: ● Modularity – Object structured software defines natural module boundaries ● Simplified Changes – Software changes are inherently encapsulated ● Improved Quality – Coding and testing are easier with smaller, modular routines ● Simplified Progress Control – Module status is constantly reviewed RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-61 3.4-62 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Scientific Games uses ClearQuest to track and report on change requests for enhancements and modifications to the system. A request for an enhancement or modification to the software will result in the creation of a RFA within ClearQuest. The RFA is an electronic form that logs the identity of the initiator and the date and time of the request. A unique identification number is assigned and the audit trail for the request is started. Component changes are automatically tracked to document their history. The change control tools and procedures restrict file check-in to one person at a time to avoid any update conflicts. Build versions are labeled accordingly for each change and are tied to change requests to ensure only approved changes are made. The system provides the ability to track and report the originator of the change, date and time the change occurred, and a history of all previous changes. 3.4.1.17.D SYSTEM CONFIGURATION STATUS REPORT RFP Requirement: The System shall have the ability to produce a configuration status report or listing. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Component configuration status reports or listings are produced by our configuration management tools (ClearQuest, ClearCase and SourceSafe). The reports can be produced with a variety of filtering, sorting, and formatting options. These reports will be provided at the request of the Lottery. 3.4.1.17.E PROCEDURAL SYSTEM CONTROLS RFP Requirement: The Successful Vendor shall ensure through procedural and System controls that only approved changes, on an approved schedule, can be made. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games follows strict change management processes that ensure all software changes are identified, tracked, verified, and fully documented. The following overview of our tools and processes will evince that changes will be done according to a Lottery approved schedule and no undocumented modifications will be made to the production gaming system for the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Scientific Games uses IBM’s Rational ClearQuest tool to track change requests for system enhancements and modifications. ClearQuest is used by corporations around the world to enforce proper configuration management procedures in their development, testing, and operations environments. A request for enhancement or modification to the software will result in the creation of a RFA (Request for Action) within ClearQuest. The RFA is an electronic form that logs the identity of the initiator with the date and time of the request. A unique identification number is assigned and an audit trail for the request is started. The developers and testers enter appropriate information during the various stages of the modification’s life cycle to communicate the nature and status of the change, as well as any special testing conditions. These comments also are used as the basis for the release notes that will accompany the software at delivery. Scientific Games uses Microsoft Visual SourceSafe to provide version control for software changes. This product tracks the history of all changes to all documentation, technical manuals, specifications, as well as program source and object code, so that any prior software releases or versions of a specific file may be safely and efficiently regenerated. Shared access to development data is supported by storing all files and information on a central server. As developers check out a file from the server the file is tagged with the developer’s identity and date /time stamped. Once developers have made the changes, they check the file back in to the server. The tool requires that the developer record the change using an RFA in ClearQuest. This procedure ensures a detailed audit trail is maintained. Each build of the system is given a new, incremental version number based on the last build. This version number and list of RFAs (included in the build) is a key part of the release notes when delivering software to the system and acceptance testers. The version number is tracked throughout the test cycles, and referenced in the test summary document. The test summary is a record of the version number for the components tested, with the list of all the RFAs included in the version. This process provides end-to-end tracking and audit trails of each change request to ensure the correct version is tested and released, and only authorized modifications are ultimately installed in a production AEGIS-EF system. Reports and/or displays will be made available to the Lottery to permit review of the configuration management activities. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-63 3.4-64 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.18 DYNAMIC POOLS RFP Requirement: For all matrix-type games, the Successful Vendor must maintain dynamic pools for the current draw, and dollar summaries for all plays for all future draws on sale. The Successful Vendor must also maintain dynamic pools for the current draw and future draws for the numberstype games. The total dollars played by game by play type must be maintained for all future draws. The current day's pools must include all current day's sales as well as advance day sales for that draw. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. For all matrix-type games, Scientific Games will maintain dynamic pools for the current draw, and dollar summaries for all plays for all future draws on sale. We will also maintain dynamic pools for the current draw and future draws for the numbers-type games. The total dollars played by game by play type will be maintained for all future draws. The current day’s pools will include all current day’s sales as well as advance day sales for that draw. 3.4.1.19 TICKET STOCK TRACKING SYSTEM RFP Requirement: Ticket stock will be delivered in cartons whose bar codes are swiped at the retailer terminal to indicate delivery. The ticket stock tracking system shall permit returns, re-issues, and destruction of stock, as appropriate, by authorized users. Ticket stock activity reports will be required to track erroneous draw ticket stock activity. The ticket stock tracking information (i.e., cartons and the uniquely identifiable rolls within cartons) shall be delivered from the ticket stock printer directly to Lottery Security, using a method of secure electronic delivery as prescribed by the Lottery. The Successful Vendor must provide any hardware and software necessary to store, maintain, inquire of, or interpret this information. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF, the WAVE terminals, and our ticket stock supplier will support the ticket stock tracking procedures required by the Maine State Lottery. We will continue to follow the Maine State Lottery and MUSL security requirements. The following summarizes our proposed process for the contract. Each ticket stock carton is accompanied by a bill of lading when delivered to the retailer. Each constituent roll in the carton has a unique bar code that will be scanned with the WAVE wireless bar code reader. Doing this indicates each of the rolls, and the carton has been received into retailer inventory. Our process supports returns, re-issues and, when approved by authorized users, destruction of RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT stock. We will provide stock activity reports to the Maine State Lottery that will include detailed information on abnormal or suspicious stock activity. The tracking process begins as the ticket roll stock is being printed and packed by our ticket stock vendor. The printer applies the following identifiers to the roll stock and shipping cartons: ● Ticket Stock Serial Number – This is a unique sequential number printed at a fixed interval (e.g., every two inches) on the back of each roll of ticket stock. ● Roll Identification Number (Roll ID) – This unique computer generated number is applied to each finished roll of ticket stock using a bar coded label. The unique roll ID is not related to the ticket stock serial number. ● Shipping Carton Number – This unique number identifies each box of ticket roll stock shipped from the printing plant. The ticket stock printer creates a shipping control manifest data file that contains the Roll ID number of each roll of ticket stock packed in each uniquely numbered shipping carton. The manifest file, included with the roll stock shipment to Scientific Games, will be in an approved delivery format. The ticket stock printer also creates a secure roll stock validation file that links the unique roll ID to the range of ticket stock serial numbers contained within the roll. This file is transmitted only to a designated Lottery office using a Lottery approved secure electronic delivery method. Because this methodology separates the tracking information, no single party (e.g., the ticket stock printer, Scientific Games, or the Lottery) possesses all the information necessary to determine which ticket stock serial numbers are sent to any given retail location. WAREHOUSE Whenever roll stock is received at, or shipped from, the warehouse the following steps are taken: ● Receive roll stock shipment ● Load shipping file into the AEGIS-EF database ● Set the status of all roll IDs to “available for delivery” in the AEGIS-EF database ● Change status in the AEGIS-EF database of all rolls in any cartons shipped directly to retailers to “shipped” ● Change status of all rolls in any cartons assigned to a delivery entity ● Change status of any returned sealed cartons to “returned” RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-65 3.4-66 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT ● Change status of any rolls returned individually or in an open carton to “returned defective” ● Change status of any rolls destroyed by a Lottery-approved method to “destroyed” The above steps ensure accurate status updates and tracking of all inventory movements through the warehouse. DELIVERY TO RETAILER When a retailer receives a shipment of roll stock from the warehouse, the clerk scans the bar code on the label of the sealed shipping carton using the WAVE bar code reader. This changes the status of each roll ID in the box to “received” and each roll ID is associated with this retailer in the AEGIS-EF database. Retailer Activation of Roll Stock When a paper-out condition is encountered on the WAVE (or ticket vending machine) the clerk is instructed to scan the ticket stock roll bar code and load the paper into the printer. The terminal issues a roll stock status change request to the AEGIS-EF server, which sets the roll to “activated.” Through this process the AEGIS-EF database maintains a record of each shipment of roll stock received by a retailer and a record of each roll ID activated by the retailer and loaded into the terminal. The AEGIS-EF system tracks online roll stock shipment and activation just as it tracks the shipment and activation of packs of instant tickets. Return of Ticket Stock Sealed shipping cartons of roll stock or individual rolls can be returned to Scientific Games by an authorized field employee (e.g., Lottery Sales Representative (LSR) or Field Service Technician (FST)) by accessing a passwordprotected menu on the WAVE and scanning the shipping carton bar code (or the roll ID bar code, as appropriate). This changes the status of the roll(s) on the AEGIS-EF database to “returning.” Also, rolls can be physically returned without being scanned at the retailer site. Once they arrive at the warehouse and are scanned back into its inventory, they are then removed from the retailer’s inventory in AEGIS-EF. Ticket Stock Reporting The AEGIS-EF system maintains a complete history of the status of each roll of ticket stock from its receipt at the warehouse through its receipt and activation at a retail location. Similarly, the system tracks any rolls that are reissued or destroyed. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT AEGIS-EF can generate detailed management reports that detail the location, status, and history of each shipping carton and individual roll of ticket stock. Failed attempts to change a roll status will be flagged, including situations where: ● A status change request is from a user other than the documented owner ● A requested status change is illegal from the roll’s current status ● A ticket stock status change was requested from a user with insufficient system privileges ● A roll ID does not exist in database Lottery Usage of the Roll Stock Validation File The Maine State Lottery will receive the roll stock validation file from the paper supplier and load it onto the PC supplied by Scientific Games. A Lottery employee can then use our proprietary software application to determine the roll ID associated with the preprinted serial number found on the back of any draw ticket. We will install and maintain a back-up hardware/software configuration at the back-up site: our National Data Center in Alpharetta, Georgia. When investigating a questionable ticket or verifying a high-tier winning ticket, Lottery staff can query the AEGIS-EF database to see if the distribution records associated with the roll ID correspond with the information printed on the ticket. Please see the following section for information on how Scientific Games links winning tickets to the terminals that sold them. 3.4.1.20 DUAL SECURITY SYSTEM RFP Requirement: The retailer terminal must generate a unique number, aside from the conventional transaction serial number, that can be used to link winning tickets to selling terminals. This "dual security" approach must be acceptable to any multi-jurisdictional associations of which the Lottery is a part or becomes a part. This application must be under the physical and operational control of Lottery Security. The Successful Vendor must provide any hardware and software necessary for the Lottery to decrypt dual security numbers. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will provide the Maine State Lottery with the highest level of ticket fraud protection possible. We have developed a proven and secure proprietary software application, called SciGuard. SciGuard was specially designed to link a winning ticket to the selling terminal to verify the authenticity of draw tickets. This dual security technique utilizes Public Key encryption techniques RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-67 3.4-68 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT developed in collaboration with MUSL security experts. We will ensure that this feature continues to comply with all security requirements by any multi-state organization, which the Maine State Lottery may join in the future. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-69 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-70 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.1.21 SEGREGATION OF DUTIES RFP Requirement: The System operation must employ principles of segregation of duties and “need to know”, and must restrict high level System privileges among the Successful Vendor’s staff. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF employs the segregation of duties (or “least privilege”) principle and “need to know.” User IDs with extremely high system privileges (sometimes called Super User accounts) are tightly controlled and restricted. AEGIS-EF system users are given system accounts that assign the specific privileges needed to accomplish daily responsibilities; they have access only to certain directories that contain information that they “need to know.” Day-to-day operations personnel do not need Super User privileges so they are assigned a restricted, level-appropriate system authority. Access levels can be different for every user. Most user accounts are restricted to running an operations menu that only allows the user to perform AEGIS-EF level operations, not operating system or system administrator level operations. All capabilities will be assigned to various user classes as agreed to by the Maine State Lottery. As part of any AEGIS-EF deployment, our Operations and System Support specialists configure and review the systems to establish accounts to restrict Super User privileges to only a small select group of individuals, and only with Maine State Lottery concurrence. As an extension of segregation of duties, the AEGIS-EF application interface allows a user to access only menus and commands that are defined in his/her account. If a user is not allowed to perform instant ticket procedures, his/her management screens will not show menus or commands for those functions. The function of account maintenance and page permission access is controlled through the GMS interface and can only be performed by duly authorized Lottery or Scientific Games’ staff. Modifications to user accounts take effect immediately. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-71 3.4-72 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.2 DRAW GAMES DRAWING CONTROLS COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The following topics will clearly show that our AEGIS-EF gaming system offers the Maine State Lottery a complete set of the draw games drawing controls, from automatic game close through dual entry of data. 3.4.2.1 AUTOMATIC CLOSE RFP Requirement: At a specified time before the drawing, the System shall automatically close a game without operator intervention. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. At a specified time before the drawing, AEGIS-EF will automatically close a game without operator intervention. Closing sales on all games, present and future, is performed automatically by AEGIS-EF without operator intervention based on established time of day and day of the week parameters. Once closed, AEGIS-EF automatically generates the necessary reports for pool verification. The following reports are available on demand through the GMS interface: ● Draw Game status report (Figure 3.4-30) ● Draw shutdown report (Figure 3.4-31) ● Draw scan report (Figure 3.4-32) ● Draw Report draw certification report (Figure 3.4-33) Our automated draw procedure and fast winning wager scan allow us to complete a draw quickly and efficiently. The length of time needed to accomplish each step can be found in Section 3.4.2.6. AEGIS-EF also allows manual override of key close steps. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-30: Draw Game Status Report Figure 3.4-31: Draw Shutdown Report RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-73 3.4-74 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-32: Draw Scan Report Figure 3.4-33: Draw Certification Report RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.2.2 TRANSACTIONS AT CLOSE RFP Requirement: The System must maintain control of transactions underway at close time so that all transactions before the game close apply to the forthcoming drawing and all transactions after the game close apply to the subsequent drawing. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. At the time of draw closing, AEGIS-EF maintains complete and fully auditable control of transactions currently underway. The software ensures that all transactions issued before the game’s close apply to the immediately forthcoming drawing. All transactions received after the game close are applied to the next chronological draw. AEGIS-EF advances the draw number and date automatically, without operator intervention, according to an established pattern. Sales for the next draw continue unaffected by the draw close process. This automated method provides for a consistent and error free process for closing sales for the draws. 3.4.2.3 DRAWING INFORMATION RFP Requirement: At game cut-off for any game the System must display on the Successful Vendor's and the Lottery's management terminals the following information for the game: ● ● ● Time of day Net game pool (sales minus cancels) Hash total of plays (including cancels). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and where indicated, exceeds or significantly exceeds this RFP requirement. The GMS interface to the gaming environment allows authorized Lottery users to view a drilled-down, detailed status of every game in real time. At the highest level, the user is presented with the Game Status Report screen. This screen exceeds Lottery requirements by displaying the following information for each game (as appropriate): ● Actual draw close date and time ● Scheduled draw close date and time ● Net game pool (sales minus cancels) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-75 3.4-76 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT ● Draw declared official date and time ● Hash total of plays (including cancels) ● Next draw date and time ● Game name ● Winning number entry date and time ● Current draw number ● Pool status ● Next draw number ● Draw break schedule ● Winner scan and prize calculation date and time The screen capture in Figure 3.4-34 illustrates how easy it is to view draw information. Figure 3.4-34: Draw Status View RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.2.4 DUAL ENTRY RFP Requirement: Dual entry of drawn winning numbers, prize and jackpot amounts must be supported. All attempts, successful or not, must be logged. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Drawing procedures require that critical game control information be entered and verified by a manual dual entry protocol. The GMS drawing process can be configured to support the dual entry of winning numbers. Entry can be performed at separate workstations (PCs) by separate users (requiring both to enter valid system IDs and passwords). We are supremely confident that our AEGIS-EF system will fully satisfy all of your requirements. Through the Draw Verify screens shown in Figure 3.4-35 and Figure 3.4-36, different authorized users must enter the winning numbers, and both sets must match, before the system considers the process verified. As with winning numbers, the prize and jackpot amount modifications are also required to go through a dual entry verification process. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-77 3.4-78 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-35: Draw Verify Overlay RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-36: Draw Verify (Verified) All dual entry attempts (successful or not) are securely logged. Entry screens of the successful attempts are automatically printed and a file of the event is created (and can be delivered to the Lottery for updating auxiliary systems). Copies can be provided to the Lottery on a daily basis, if requested. Any unsuccessful data entry attempts will require the data entry process be restarted. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-79 3.4-80 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.2.5 SUSPEND SALES AFTER LAST DRAWING RFP Requirement: The System must provide the option to suspend sales of a game for the remainder of the sales day, after the last drawing of the day. This feature could for example support a game matrix change to take place after one day’s last drawing. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF manages all game activity, including suspending or enabling sales, cancellations, and cashing functions for the remainder of the sales day after the last drawing of that day. Disabling sales, after a draw for a specific game, would be useful to prepare for a change of the game’s matrix. All of these game control functions can be performed at any time and take effect in real time. If the Maine State Lottery desires, the system can automatically disable wagering for a given game for the remainder of the sales day or another configurable time period. 3.4.2.6 CLOSING, DRAWING, AND CASHING TIME WINDOW RFP Requirement: The Lottery considers it mandatory to minimize the time window between close of the games, drawings, and the ability to pay winning tickets. Fixed payout validations must be supported within ten (10) minutes of the drawing time. The time window between the close of a game and that game’s drawing shall not exceed the current time windows, which are ten (10) minutes for Tri-State games and seventy (70) minutes for MUSL games. Response Note: The Vendor shall identify its proposed time windows for closing games, conducting game drawings, entry of winning numbers, and readiness to pay winning tickets. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that the Maine State Lottery is concerned about minimizing the time window between the close of a game and the ability to pay its winning tickets. AEGIS-EF has been designed to complete game end processing as quickly as possible so that winning ticket holders can be rewarded and players can begin wagering on the next draw. Based upon our timing estimates, Scientific Games expects to complete the drawing process in less than six minutes for Tri-State games and less than 15 minutes for Maine State Lottery games, thereby exceeding the RFP requirements. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-81 Figure 3.4-37: Auto-Close Game Draw Steps AUTO-CLOSE GAME DRAW STEPS (MIN:SEC) DRAW TASK TRI-STATE GAMES MUSL GAMES — — Disable Sells and Cancels < 00:10 < 00:10 Close Current Draw and Open Next Draw < 00:05 < 00:05 Allow Sells and Cancels for Next Draw < 00:10 < 00:10 End Draw Break < 00:05 < 00:05 Auto-Enter Winning Numbers* < 00:10 < 00:10 Auto-Verify Winning Numbers* < 00:10 < 00:10 01:00 - 05:00 01:00 - 10:00 Calculate Prizes < 00:10 < 00:10 Transmit Draw Data to ICS < 00:10 < 00:10 Make Draw Results Official* (Prizes now Ready for Cashing) < 00:10 < 00:10 Total Maximum Time < 06:00 < 11:20 Start Draw Break Process Winning Tickets in Bet File *If these steps are performed manually, human intervention time must be added to the time estimates. 3.4.2.7 ROLL TO NEXT DAY AFTER A PROBLEMATIC DRAWING RFP Requirement: The System shall allow the Lottery to resume ticket sales and operations for retailers and customers for future sales without necessarily finalizing and declaring official a problematic drawing. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In the event of a problematic drawing AEGIS-EF has the capability to resume ticket sales (and other normal retailer and customer gaming operations) of future drawings. This feature applies both to re-enabling sales for the next business day in the case of a daily game, and subsequent “night” draw sales following a problem with a “day” draw. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-82 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT In both cases, the problematic draw will remain in an unofficial status preventing any validations against that draw until problems are resolved, while the other draws for that game in an official status permit cashing. 3.4.3 GAMES MANAGEMENT APPLICATION FEATURES AND CAPABILITIES RFP Requirement: The System shall provide a range of features and capabilities that taken together, accomplish all tasks to manage and control the draw and instant games. The features and capabilities include, but are not limited to, the following list. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF will provide a range of features and capabilities that taken together, accomplish all tasks to manage and control the draw and instant games. The features and capabilities will include, but are not limited to, the RFP requirements. Scientific Games has designed its GMS to provide a unified window into AEGISEF and a consistent set of tools to monitor, control, and modify the lottery gaming environment. User access is via a PC-based browser (Internet Explorer 6.0 or newer) with all specialized software running on central site servers. The GMS Main Screen is shown in Figure 3.4-38. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-38: GMS Main Menu Screen The server application issues and reviews transactions, maintains the database that stores gaming data, and provides a data viewing portal. It supports the work on which the Lottery’s daily business depends, such as reporting on ticket sales, producing tax documents, managing instant ticket inventory, supporting telemarketing, and communicating with WAVE retailer terminals. The use of a browser interface at each user’s desk means the interface will be familiar to any employee who has ever surfed the web. The graphical interface and well-understood mouse controls make it easy for Lottery staff to manage data and perform management functions. And the use of a browser, instead of a specialized application running at the PC, means that the Lottery has great flexibility in providing staff members access to powerful tools; it also essentially eliminates limits on how many employees can access the GMS at one time. AEGIS-EF is monitored and controlled from management terminals (personal computers) accessing the GMS server application. The list of features and capabilities is long and the power available to each authorized user is vast. The responses to topics in this section will provide a good idea of what the GMS can do for the Lottery. Scientific Games understands a Lottery’s daily system interactions and we know the system management features and tools you need to successfully run your business. We are confident that our RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-83 3.4-84 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT current GMS will provide you with what you need for business to flourish during the new contract. 3.4.3.1 MANAGEMENT REPORTS RFP Requirement: The games management application must be capable of producing at a minimum all terminal and system based management reports similar to those described in Appendix C. (These are for informational purposes only and are not to be construed as strict content and format specifications. The Lottery will determine final specifications with the Successful Vendor.) Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF has extensive data management and reporting capabilities. The GMS can filter, sort and display all data resulting from queries. The output can then be sent to networked printers or exported to standard desktop applications in a variety of formats including Excel and PDF. The GMS Reports Module is shown in Figure 3.4-39. Figure 3.4-39: GMS Reports Module The Reports module allows the user to run, display, save, and print reports from the Lottery system. Some parameter values must be entered (for example a retailer identification number); others can be selected from a drop-down menu. GMS allows authorized users to produce a comprehensive set of on-demand and off-line terminal and system-based management reports. The data in the management reports include draw, account records, daily activity (transactions) performed by a retailer, and much more. Available report controls allow users to view the report at the workstation, print the report, or export the report into various file formats including Excel and PDF. The GMS Pack Status Maintenance “Main Screen” is shown in Figure 3.4-40 and the GMS Pack Status Maintenance Report is shown in Figure 3.4-41. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-40: GMS Pack Status Maintenance Main Screen Figure 3.4-41: GMS Pack Status Maintenance Report RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-85 3.4-86 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Please reference the standard reports available with the baseline AEGIS-EF system on the Reports Specification Catalog CD behind the “Supplemental Information” tab card at the end of this section. Scientific Games will meet with Lottery staff to collect the business requirements for the project to determine the final specifications for new management reports. 3.4.3.2 RETAILER TERMINAL ENABLE/DISABLE RFP Requirement: Authorized games management application users must have the ability to enable and/or disable any retailer terminal, partially or fully. Actions taken toward retailer management must be effective immediately and must create an audit trail of the changes made, the date of the change, and the user who made the change to a retailer terminal record. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. A suitably privileged GMS user has the ability to partially (or fully) allow (or disallow) any retailer terminal at any time. Because system controls operate in real time, retailer management actions take effect immediately. The system has a retailer status “No Profile” that can be used to prevent the retailer from selling, cashing, and cancelling and allow them to pull reports. To maintain system security, every retailer record change creates a full (transactional) audit trail of the modification(s) made, the event date-time, the ID of the GMS user and the address of the terminal from which the request was entered. Figure 3.4-42 and Figure 3.4-43 depict how a retailer terminal status can be easily changed by an authorized user. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-42: Retailer Terminal Status is Easily Changed by an Authorized User Figure 3.4-43: Retailer Terminal Status is Easily Changed by an Authorized User RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-87 3.4-88 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT These actions can be effected by any GMS user who has sufficient system security privileges. This means that the Lottery has the option for its personnel to directly make the status changes or Scientific Games will perform the tasks at the request of the Licensing Department. 3.4.3.3 RETAILER DISABLEMENT CODES RFP Requirement: The games management application must support a coding scheme for differentiating various retailer "disabling" reasons. For example, if a retailer is disabled for a collectionrelated problem, for EFT sweeps, and for a disciplinary problem, this multiple-cause disabling must be recorded in the retailer record and clearly displayed upon inquiry. The coding scheme must be able to accommodate up to twenty (20) total disablement conditions with up to five (5) concurrently. The application must be capable of reporting a retailer’s history of disablement conditions. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and where indicated, exceeds or significantly exceeds this RFP requirement. To further document retailer management events, AEGIS-EF supports a range of retailer disablement codes. Typically, this is handled at the terminal level to allow a better granularity of control over the retailer environment. The system will support multiple (as many as 99) concurrent reasons, thus exceeding the RFP requirements. Whenever a retailer terminal status is altered, the system prompts for a reason for the change. The reason code for a terminal status change is clearly shown. Disablement history (by retailer) is also maintained. 3.4.3.4 GAME CONTROL RFP Requirement: The games management application must support the ability (for an authorized user) to shut off and resume sales and validations on each game independently. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Because of the critical nature of the game control function, it is controlled through the operator’s console with access restricted to specifically authorized operators. The operator can allow/disallow sales and validations for each draw game RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT independently. Instant game validations on a per-game basis may be managed via the GMS application by any GMS user with sufficient privileges. Figure 3.4-44: Game Control – Allow or Disallow Scientific Games will work with the Lottery to make this feature available to an authorized management terminal user if required. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-89 3.4-90 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.3.5 RETAILER MESSAGE GROUPS RFP Requirement: The games management application must support the ability (for an authorized user) to send messages to a specific retailer, or to any group of retailers such as, but not limited to, all retailers, retailers in the same county, zip code, business type, corporate account, or sales level. In addition to game messages, the Lottery may also utilize this functionality to send messages such as “Amber Alerts” to selected groups of retailers. Response Note: The Proposal shall describe how the application allows retailer groups to be designated for message distribution. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF allows authorized GMS users to compose and send messages over the network to retailers or LSRs either to individuals or groups as shown in Figure 3.445. This capability is not limited to the RFP requirements. The user can filter the retailer universe through basic criteria to produce a high level selection list of target retailers, or drill down with more specific retailer characteristics such as terminal type, chain affiliation, or the field service zone in which the store is located. Messages can also be sent to custom groups created by GMS users. Figure 3.4-45: Creating a Retailer Message RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-46 depicts the screen to define the Message Type and parameter selections. Figure 3.4-46: Message Type In its basic capacity, the terminal message screen can send messages (e.g., Amber Alerts and promotional messages) to the following retailer groups: ● All retailers ● Individual retailer ● All retailers within a city ● Retailers within a ZIP Code ● All retailers within a county ● Retailers with a specific terminal type ● Any GMS user-defined group ● ● All retailers in Chain (corporate account) ● Retailers by commerce category (business type) ● Any GMS user-defined group ● Field service zone or region ● Organizational group ● LSR ● Retailers by sales level Field service zone or region These groupings are based on parameters assigned to each retailer when their store and configuration is defined in the system. Group information is stored in a relational database supporting access via multiple criteria. Scientific Games will work with the Lottery to define other required selection criteria. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-91 3.4-92 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT USER-DEFINED RETAILER GROUPS It is common to repeatedly send messages to a unique set of retailers that cannot be easily defined by standard or typical selection criteria as shown in Figure 3.4-47. For example, a Lottery employee may need to send a special weekly message to all stores matching the following description: ● All active stores of a given chain or corporate account, ● Using a new terminal type that is being field tested, ● Located within in a particular set of ZIP Codes, ● That have mailed in a completed survey form Rather than require the sender to make these selections every time a message is to be sent, the GMS supports the creation, naming, retention, and reuse of “retailer groups.” A list can be created by the regular selection criteria (“Selection Matches”) then modified manually or with filters. Another way to build a list is to take an existing group, make changes, and save it as a new group. The GMS user can pared down his or Figure 3.4-47: Message Status Drop-Down her list to four retailers and named Menu that special set “Test Group.” If a subsequent action must be taken toward those four stores (e.g., sending a message, posting an adjustment, or disabling game play), the list can be recalled by name and user. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.3.6 MESSAGE SIZE RFP Requirement: Retailer informational messages shall be supported to lengths greater than five hundred twelve (512) characters. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and actually exceeds this RFP requirement. AEGIS-EF allows an authorized GMS user to send retailer information messages with as many as 1,024 characters. 3.4.3.7 Figure 3.4-48: Creating a Message IMMEDIATE AND DEFERRABLE MESSAGES RFP Requirement: The games management application must support the ability (for an authorized user) to define any retailer message as immediate or deferrable. Immediate messages must be accessed and acknowledged by the retailer terminal right away. For a deferrable message, the retailer terminal is notified to take a specified message within a certain time, but the message can be taken by the retailer when it is more suitable to player traffic. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Each 1,024 character retailer message can be designated by an authorized GMS user as either “Immediate” or “Deferrable.” The WAVE terminal requires that any message designated as “Immediate” must be taken and reviewed before proceeding with any other terminal activity. “Deferrable” messages can be read whenever time permits and the retailer can be notified to take the message in a specified period of time if required. Terminal messages can also be configured to display the last X number of messages so retailers will have access to a reasonable amount of message history. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-93 3.4-94 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-49: Message Priority Drop Down Please reference Figure 3.4-50 for an example of a Ticket Message screen. Figure 3.4-50: Ticket Message Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Please reference Figure 3.4-51 for an example of a Ticket Message. Figure 3.4-51: Ticket Message 3.4.3.8 PLAYER DISPLAY MESSAGES RFP Requirement: The games management application must support the ability (for an authorized user) to create and send graphics and messages to any display units associated with the retailer terminals. In addition to game messages, the Lottery may utilize this functionality to send messages such as “Amber Alerts” to selected groups of retailers for display. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. As with messages to the terminals, authorized GMS users have the ability to create and send text and graphical messages directly to the player display units connected to WAVE terminals at retailer sites. In addition to game messages, the Lottery may utilize this functionality to send messages such as “Amber Alerts” to selected RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-95 3.4-96 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT groups of retailers for display. Figure 3.4-52 offers an example of the graphics capabilities of our flat panel customer displays. They offer bright, high resolution images and video that alert and hold the attention of customers. Please see Section 3.5 for information on Lottery InMotion, an exciting new way for the Lottery to communicate with its players. Figure 3.4-52: High Resolution Image Capability of Optional Customer Display 3.4.3.9 TICKET MESSAGES RFP Requirement: The games management application must support the ability (for an authorized user) to create and send messages using text and graphics to all or selected groups of retailer terminals to be printed on the tickets. These messages would be triggered by situation, for example by the game, bet type, or price point. Applications may include Amber Alerts or a unique, by game, marketing message to display on the tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The AEGIS-EF GMS interface allows authorized users to define messages using text and graphics for print on wagering tickets. Banner spaces at the top and bottom of tickets are available for this messaging. Today, the interface allows the user to define a message for all draw tickets or for a specific game type. Scientific Games will work with the Maine State Lottery to identify triggers to the criteria, such as bet type or price point, to support unique messages for any given ticket. This added capability would satisfy the Lottery’s example requirement of issuing a unique message on the Daily 3 Midday tickets. Figure 3.4-53 illustrates AEGIS-EF’s ability to print lengthy messages at the top of draw tickets. The AEGIS-EF system supports this messaging feature for disseminating “Amber Alerts” to players. 3.4.3.10 Figure 3.4-53: Example of a Top-of-Ticket Message RETAILER REPORT ASSISTANCE RFP Requirement: The games management application must be able to generate reports in the same formatting as the retailer terminal reports to allow Lottery staff and the hotline to review results with retailers. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Terminal Ticket Images function in the GMS gives an authorized lottery management user access to the same terminal reports (in identical format) available at a retailer terminal. Being able to see the report image is helpful when assisting a retailer with questions. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-97 3.4-98 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-54 depicts an example of a GMS Retailer Report. Figure 3.4-54: GMS Retailer Report 3.4.4 SUPPORT OF INSTANT TICKET TRANSACTIONS AT RETAILERS RFP Requirement: The System will be required to support instant games through the retailer terminal. Support from the Vendor shall include but not be limited to the features and transactions noted below. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF gaming system is capable of handling all instant ticket transactions through retailer terminals. We can validate all instant tickets used in Maine, including instant tickets using the latest FailSafe® and keyless validation secure technology. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.4.1 LOTTERY SALES REPRESENTATIVE TRANSACTIONS RFP Requirement: The System must support retailer inventory management transactions and messages for Lottery Sales Representatives. When an LSR conducts pack management transactions the System must produce reports of activity for that retailer that will preclude the need for manual forms processes. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will support retailer inventory management transactions and messages for Lottery Sales Representatives (LSR aka DSR in Maine). LSR signon, pack delivery, pack return and partial pack return transactions are supported from the WAVE terminal. When the LSR performs pack management transactions, AEGIS-EF can generate reports of activity for that retailer that will prelude the requirement for manual form processes. 3.4.4.2 PACK DELIVERY AND RETURNS RFP Requirement: Packs delivered to retailers must be registered in the System. The System must support receipt of bulk shipments by the retailer with one bar code read. Packs may be returned by the retailer via the Lottery Sales Representative, for use elsewhere, or for return to inventory in the warehouse. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In satisfaction of this requirement, AEGIS-EF system supports full pack delivery and return functions. When a carton containing instant game inventory (a bulk shipment) arrives at a retailer’s location, a single bar code scan by the WAVE terminal first verifies that the order and all associated packs are intended for that retailer. Once verified, the ownership of all packs associated with the shipment is automatically changed to the receiving retailer number and the packs’ statuses are updated to “received, unconfirmed”, meaning the retailer acknowledges that some block of packs has been delivered, but not fully verified. A second scan of the shipment bar code (in compliance with Maine State Lottery policies and practices) then moves each pack to “received, confirmed” indicating the retailer confirms accurate delivery. LSRs can perform full and partial pack returns at a retailer’s location using specially privileged retailer terminal screens. The status of each pack scanned is RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-99 3.4-100 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT checked by AEGIS-EF before it approves the return to be sure that it is in an appropriate status, (i.e., no tickets have been cashed by the system). Once accepted by AEGIS-EF, the pack is transferred to the LSR’s own inventory. LSRs have the ability to re-issue any full packs in their possession to another retailer rather than returning it to the warehouse. This is accomplished by the LSR using a bar code scan on the terminal. 3.4.4.3 PACK ACTIVATION RFP Requirement: The System must support a transaction to activate a pack of tickets for sales and validation. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF system supports the traditional method of allowing the retailer to activate an entire pack of instant tickets by scanning a pack activity card, scanning the bar code of any ticket within the pack, or manually entering the game/pack number. The status of the pack is changed immediately by the central server and a clear response message is displayed on the screen. The tickets within the pack are now available for sale and redemption. Once pack activation is completed, a report of the transaction can be generated. As an added retailer convenience, AEGIS-EF can support automatic activation of a pack of tickets when the first ticket redemption scan is received from the registered selling location. The success of the process assumes that a high percentage of sold tickets are presented for payment at the selling location. If a player leaves the store and tries to redeem the legally sold ticket at a different location and the pack has not been activated, the system will not allow prize payment. The system supports pack status changes through a GMS screen allowing an authorized user to activate a pack on behalf of the owning retailer. Regardless of the source (pack scan, ticket scan, manual entry, or GMS screen), every type of pack activation can be accomplished by AEGIS-EF. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.4.4 INSTANT TICKET VALIDATION RFP Requirement: Instant game validation transactions at the retailer terminal will inquire against a validation database, maintained by the System. The System will respond with a pay/no-pay/claim, etc. transaction sent back to the retailer. This transaction will verify whether the ticket is a winner and specify the amount to be paid. During this process the System must confirm that the ticket is from a pack or partial pack in “payable” status. Tickets sold by one retailer must be able to be validated by any other retailer (“cross-validation”). Accountability must apply to ranges of tickets within a pack if necessary, in the case of stolen packs or partially settled packs. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Instant game validation transactions at the WAVE retailer terminal will be checked against a validation database, maintained by AEGIS-EF system. The system will respond with a pay, no-pay, claim, etc. transaction message sent back to the retailer. This transaction message will indicate whether the ticket is a winner and, if so, specify the amount to be paid. During this process the system will confirm that the ticket is from a pack or partial pack in “payable” status. Tickets sold by one retailer can be validated by any other retailer (cross-validation). Accountability will apply to ranges of tickets within a pack if necessary, in the case of stolen packs or partially settled packs. Just as inventory information is updated in AEGIS-EF in real time and maintained throughout the life of an instant game, the status and history of every winning ticket also is updated and maintained. Once an instant ticket is cashed, any subsequent cashing requests for that ticket will elicit an “already paid” message and no further prize award will be authorized. The status and history of every pack and every winning instant ticket is securely maintained by AEGIS-EF. When a validation request is received by the system it automatically inquires against a validation database maintained to determine the following data: ● Status of the game (i.e., active, allowing redemptions) ● Status of the pack (i.e., tickets allowed to be paid) ● Ticket status (i.e., in a “payable” status) ● Status of the processing (winner, not a winner, previously paid, potentially stolen, etc.) ● Prize value or description (if it is a winner) ● The type, status, and security privileges of the retailer making the request (regular, high tier claims, lottery, active, inactive) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-101 3.4-102 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The AEGIS-EF system responds to the issuing terminal with one of the following possible results: ● Pay prize ● Prize above max ● File claim form ● Previously paid elsewhere ● Previously paid here ● Function not allowed ● Pack not activated ● Not a winner ● Game not active Instant ticket redemptions depend, ultimately, on the ticket’s individual status. Even if a pack is marked as “partially stolen” or “partially returned”, if the ticket being redeemed is in “payable” status, it can be redeemed. In other words, the presence of ranges of ticket status exceptions within a pack does not block the cashing of valid tickets from the pack. Because all information about each instant ticket is retained on the central server, all validation requests are processed using the same control data. This means that as long as game, pack, ticket, and retailer security data allow the validation, it does not matter where the ticket is scanned for redemption. This is the key to supporting cross-redemption of instant tickets in a jurisdiction such as Maine State Lottery, (where any of your retailer locations may submit the pay request for the next ticket.) ADDITIONAL VALIDATION CONTROLS The system also enforces the Maine State Lottery’s defined redemption period separately for each game. This end-redemption control can be set to conform to any Lottery policy and can subsequently be changed in real time if circumstances warrant. An authorized user may prematurely end redemption of a single instant game through a simple GMS function. That termination may either be made effective immediately or set to a specific future date. Stolen/missing tickets presented for redemption will elicit a “suspect ticket” response that is typically displayed as a generic “file claim form” message to the clerk. When the validation processing verifies that the ticket is a winner it specifies the amount to be paid. During the collection of business requirements for the project, Scientific Games’ personnel will collaborate with Maine State Lottery staff to define the exact validation response text to be displayed on the WAVE screen. ● Pay prize ● Previously paid here ● File claim form ● Previously paid elsewhere ● Prize above max ● Function not allowed ● Pack not activated ● Not a winner ● Game not active RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT PRIZES There are no limitations within AEGIS-EF regarding prize tiers or payout levels. It is standard functionality that high tier prize levels require the ability to determine if a prize payout involves the file claim process. AEGIS-EF supports a number of different prize types: cash, merchandise, annuity, mixed, cross-redemptions (draw tickets as prizes). Monetary prize values or descriptions can be unique or duplicated within a game without affecting redemption processing. Each prize tier can be configured with a description string of up to 60 alphanumeric characters. This allows great latitude in displaying a complete and unambiguous “pay” message at the retailer terminal. 3.4.4.5 KEYLESS VALIDATION RFP Requirement: The System must support keyless validation for all tiers of winning tickets using nothing more than bar code reading. The Maine State Lottery instant tickets are currently printed using the Scientific Games Failsafe® bar code system. Any proposed solution should address security issues relative to keyless validation. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The longstanding industry process for validating an instant ticket requires, in addition to the bar code scan, manual entry of a numeric security string or PIN (Protected Identification Number). The purpose of this manual step is to discourage a clerk from attempting a ticket validation, and then, if it is a loser, to re-sell it as a virgin ticket. This manual PIN input has been normal practice for many years. Although it is very secure, it is considered an inconvenience by retailers. Because the PIN is of no interest to the player, many times the overprint covering the security digits is not fully removed when it is presented for validation. It is left to the clerk to scratch enough of the overprint covering to find the string and enter it on the terminal. This procedure increases the retailer’s labor costs, creates undesirable POP debris and needlessly delays lottery, as well as non-lottery, customers in the store. Based upon our experience in other jurisdictions, the practice of automatically cashing low-tier tickets is an incomplete solution that can introduce its own inconveniences and security concerns. This system managed “honor system” technique is inferior to special bar code technologies and due to security concerns is not a good fit for Maine. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-103 3.4-104 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The AEGIS-EF system, in concert with our WAVE terminal technologies, securely supports keyless instant ticket validation. Scientific Games’ base price includes this system capability along with the hardware and software, to process keyless validations from instant tickets utilizing 2-D bar codes. As outlined in our terminal section, our wireless reader technology is highly secure, has exceptional read-rate performance, and is extremely retailer-friendly. Scientific Games has successfully implemented keyless validations in multiple jurisdictions using special bar coding technologies. This does not include the costs of printing tickets. That falls outside the scope of this RFP. However, as noted in Section 3.7.16, we would welcome the opportunity to review the details of our Offered Options to continue providing high quality instant ticket printing services to the Maine State Lottery. 3.4.4.6 SETTLEMENT RFP Requirement: The terminal must support settlement of packs that have been distributed to, and sold by, the retailers. Packs must be able to be manually settled, and the System must also support automatic settlement based on Lottery-established parameters such as the time since the pack was activated, the percentage of low-tier validations, or settling the oldest pack with a new activation. The System must accommodate settlement of a partial pack. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF will monitor individual pack status at the retailer level for the purpose of initiating pack settlement. The retailer is able to review the status of all packs in inventory on the WAVE terminal. AEGIS-EF continually tracks the status of every instant ticket pack registered in the system. Software routines use system parameters and settlement rules to determine if a pack should be settled automatically based upon the pack’s status and/or “age.” AEGIS-EF offers several software switches and parameters for controlling the automatic settling of packs that include the following: ● Count of days since the pack was activated ● Percentage of low-tier winners that have been cashed from the pack ● When the retailer’s inventory exceeds the maximum allowable count of activated packs within a game ● When a new pack from the game is settled (Settle as You Go/Activate One – Sell One) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT In these last two events, the pack that has been activated the longest will automatically be settled for the retailer. The AEGIS-EF accommodates settlement of a partial pack. It is important to note that the manual processes of settling a pack by the WAVE terminal or by Maine State Lottery users, and the four automatic processes listed above can all be enabled separately or concurrently. For a concurrent scenario, the first trigger to be encountered would force the settlement. Figure 3.4-55 and Figure 3.4-56 depict the variety of activities related to the status of packs and how an authorized GMS user can manage inventory. Figure 3.4-55: GMS Pack Status Maintenance Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-105 3.4-106 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-56: GMS Pack Status Maintenance Screen (Sorted by Game/Pack) 3.4.4.7 PACK ACTIVITY CARD RFP Requirement: Transactions involving packs, such as receipt, activation, and settlement shall not require a separate pack activity card shipped with the pack, but rather can be effected through a ticket from (and identifying) the pack. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The bar code of any instant ticket within a pack can be scanned on the terminal to input the game and pack number needed for changing the pack’s status. The scanned data are inserted into a standard AEGIS-EF transaction and sent to the central server for processing. As in all other pack-ticket data input processes, the retailer can enter the numbers manually. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.4.8 RETAILER STATUS AND REPORTING RFP Requirement: The retailer must be able to obtain, through the terminal, an appropriate collection of reports summarizing instant ticket status and transaction activity. These include, but are not limited to, (the retailer's own) inventory information by pack status, summary of validations, instant sales and adjustments, and news messages. Refer to Appendix D for sample retailer report types. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF offers a complete suite of retailer terminal reports summarizing instant ticket status and transaction activity. These reports include, but are not limited to, inventory information by pack status, summary of validations, instant sales, adjustments (including associated game and pack numbers), and broadcast (news) messages. The following list of standard AEGIS-EF retailer terminal instant ticket reports indicates some of our standard reports: ● Adjustment history ● Daily activity summary ● Weekly activity summary ● Settlement ● Inventory summary ● Settlement detail ● Cash detail ● Inventory detail ● Active packs ● Shipment report ● Outstanding pack report ● Year to date earnings ● Broadcast messages ● Transaction history ● Games on sale ● Top remaining prizes Retailer reports will indicate that they are “for information only” and “not for sale” to avoid confusion with printed wagers. All reports requested at the terminal display first on the screen to give the retailer the option to print it. The terminal ticket images function in GMS gives an authorized management user access to the same terminal reports (in identical format) available at a retailer terminal. The core design of AEGIS-EF combines all instant and draw game accounting information within the same database, meaning that all reports generated by the system will combine data for the two game categories. For instance, though the weekly invoice may break out instant and draw values into separate line items, the report total is the sum of those values. Retailer reports are enabled/disabled for retailer use through the GMS Manage Terminal Reports Screen. Reports may be enabled/disabled for retailer use on a RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-107 3.4-108 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT per-report basis through the GMS Manage Terminal Reports screen. We can also disable wager and cash transactions but keep reports enabled - which can be useful for NSF or other situations. 3.4.5 INSTANT TICKET ACCOUNTING AND MANAGEMENT RFP Requirement: The Successful Vendor will supply and maintain the instant ticket accounting system and the Lottery will be a system user. The instant ticket accounting and management software component of the System will include, but not be limited to, the following functionality. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will supply and maintain the instant ticket accounting system and acknowledges that the Lottery will be a system user. The instant ticket accounting and management software components of the system will include the functionality required in Section 3.4.5.1. 3.4.5.1 INSTANT TICKET ACCOUNTING RFP Requirement: System features must include: A. Monitor individual pack status at the retailer level supporting pack settlement. B. Provide weekly settlement information to retailers and the Lottery conforming to the weekly accounting cycle. C. Provide retailer account record-keeping, including retailer instant ticket inventory and inventory value. D. Maintain game ticket validation records, to ensure one-time-only payment of winners. E. Protect information regarding the retailer locations of winning instant tickets. F. Support transactions for validation and pack handling that depend on bar coded numbers for unique identification of instant tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The AEGIS-EF GMS provides an integrated solution to address all of the Maine State Lottery’s instant ticket accounting and management requirements. The instant ticket accounting and management features of the AEGIS-EF GMS will include the following: ● Monitor individual pack status at the retailer level supporting pack settlement ● Provide weekly settlement information to retailers and the Lottery conforming to the weekly accounting cycle ● Provide a seven day sweep offset for instant pack settles ● Provide retailer account record-keeping, including retailer instant ticket inventory and inventory value ● Maintain game ticket validation records, to ensure one-time-only payment of winners ● Protect information regarding the retailer locations of winning instant tickets ● Support transactions for validation and pack handling that depend on bar coded numbers for unique identification of instant tickets Scientific Games personnel will work with your security staff to register all Lottery employees as authorized system users and assign appropriate system privileges to each individual. Scientific Games has 35+ years of instant ticket experience. No other vendor has gained more experience than Scientific Games in implementing and supporting instant ticket accounting and management systems. We are confident that our responses to topics in these sections will clearly show that we have the superior instant ticket processing and accounting solution. 3.4.5.2 INVENTORY MANAGEMENT APPLICATION RFP Requirement: The System must allow for packs of instant tickets to be received at the Successful Vendor’s warehouse, entered into inventory, then transferred to the Lottery, and finally shipped to retailers. The System must also provide for trunk stock transfers and deliveries to retailers by the Lottery Sales Representatives (LSRs). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games launched its first instant system in 1975 and our inventory control, Tel-Sell, and distribution systems are used by lotteries throughout the United States to manage instant ticket operations. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-109 3.4-110 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT AEGIS-EF supports retailer inventory management transactions and messages for LSRs. For each retailer where a LSR conducts pack management transactions, the system will produce reports of all activity that eliminate the need for manual forms or processes. The AEGIS-EF central server and the WAVE retailer terminal fully support LSR retailer inventory transactions and messages. For tracking purposes capabilities exist for transferring shipments, packs of tickets, or individual tickets to the LSR’s trunk stock. The LSR may issue packs to retailers, return full or partial packs to an area office or warehouse, or transfer packs to/from another LSR. The system also allows for inventory to be transferred and returned to the Lottery by the LSR when a retailer has been terminated. The system also supports multiple warehouse locations and allows bulk pack movements between warehouses. In addition, when a LSR visits a retailer that is to be terminated, a one-step operation on the retailer terminal settles all currently active packs and sets the status of the retailer to “closed out”, preventing further retailer draw activity. All LSR functions are accomplished in real-time through the retailer terminal and generate printed receipts and reports of activity. Summary and detailed inventory and retailer activity reports can be retrieved from the host enabling the LSR to assist in any balancing the retailer may require or to simply answer questions. AEGIS-EF also offers the ability to send email type messages to LSRs through the retailer terminals. No manual forms need be completed or retained. 3.4.5.2.A INVENTORY OF TICKETS RFP Requirement: Provide for receiving and entering into inventory of tickets delivered from the Lottery’s ticket manufacturer(s). Provide to the Lottery receiving reports and other documentation as may be necessary. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF will track inventory delivered from the Lottery’s instant ticket printer(s). We will rely upon the printer’s game definition and inventory files to populate needed game data in the system. The AEGIS-EF system will provide the Maine State Lottery with the receiving reports and other documentation needed to support the Lottery policies and practices. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.5.2.B PACK STATUS RFP Requirement: Maintain and report pack inventory, pack history, and pack status regardless of location. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Concurrent with receipt of instant ticket inventory from a ticket printer, pack and validation files from the printer are loaded onto AEGIS-EF. From that point onward the status and location of each and every pack is precisely tracked in both a current status and status history table. All pack transitions, whether initiated by warehouse management, warehouse packagers, retailers, or LSRs, are accomplished in real time and the history of every one of these transitions is retained for reporting. 3.4.5.2.C TICKET STOCK RFP Requirement: Transfer or return ticket stock to inventory. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Please reference Section 3.4.1.19 for Scientific Games’ response to this requirement. 3.4.5.2.D PERFORM ACTIVITIES RFP Requirement: Perform activities such as return packs of tickets, process stolen ticket reports, track lost or delayed shipments, and serve as the initial point of contact concerning damaged, misprinted, or mis-packaged packs of tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. LSRs can perform full pack transfers (or swaps) at the retailer’s location by using the retailer terminal’s bar code scanner to read the pack activity card or a ticket RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-111 3.4-112 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT within the pack. The status of each pack scanned is checked by AEGIS-EF before it approves the transfer in order to verify a proper status, ownership, and lack of ticket exceptions (i.e., no tickets in the given pack or range of tickets have been stolen, lost, or cashed).Once accepted by the system, the pack is transferred to the LSR and a receipt (optionally, two) is printed on the terminal. LSRs can also transfer (“swap”) any full packs in their possession to another retailer, rather than returning it to the main warehouse. This is accomplished by scanning a pack activity card or ticket bar code on the retailer terminal. LSRs typically carry most returned pack inventory back to the main warehouse where a single scan per pack using a bar code reader attached to a Lottery management terminal transfers that pack from retailer inventory to that of the warehouse. AEGIS-EF audibly and graphically indicates to warehouse staff, at the time of scan, whether the pack is a “good full” pack return or whether there is some problem with the pack’s status. Partial packs must be verified by an authorized Lottery employee. A bar code scanner attached to a management terminal permits rapid processing/auditing of large volumes of partial packs. Each partial pack requires a scan of the first and last ticket in the range. If the starting and ending game/pack/ticket scanned match the corresponding data found on the system, the partial return is considered successful. AEGIS-EF audibly and graphically indicates to warehouse staff at the time of scan whether a “good partial” was returned or whether there is some problem with the pack’s status. If there is an anomaly, it must be reconciled before the system permits a successful status change. The AEGIS-EF system is configured to block the redemption of stolen or missing tickets and track missing or delayed shipments. Scientific Games will position the AEGIS-EF system to serve as the initial point of contact concerning damaged, misprinted, or mis-packaged packs of tickets, and the company will act as the primary support to inventory type inquiries. The security grid subsystem contains a pack transition matrix that controls pack movements within the system and monitors ticket movements within the system. Before any pack status can be changed, the system checks the matrix to verify the move is authorized and that the requesting user is authorized to perform the move. Additionally, the status of tickets within the pack may block a status change. An example of ticket level controls is the blocking of a full pack for credit if it contains redeemed or stolen tickets. If a status transition is not allowed, an appropriate warning message is displayed to notify the user that the move failed. These controls apply to retailers, LSRs, regional offices, and warehouse staff. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.5.2.E SECURE DESTRUCTION RFP Requirement: Support secure destruction of tickets remaining in the warehouse after the close of a game. No tickets will be destroyed until the Lottery has accounted for and reconciled the disposition of all inventory for that game. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Through GMS, the Maine State Lottery can generate reports accounting for the detailed location and status of every pack and ticket to assist the final auditing process. GMS also provides several functions to permit making any adjustments to the inventory information stored on the system as part of the reconciliation process. In addition to screens and reports detailing the history of any pack or ticket to assist in researching for purposes of reconciliation, GMS gives the Maine State Lottery the tools to make a simple adjustment of status or location of a few tickets with ease and also offers powerful functions that permit movement of large ranges of packs from one location or status to another in one step. The mechanism to control these status changes utilizes the wireless bar code readers, bar code controls and audible and graphical notifications of status changes. Once all auditing and reconciliation is complete for a closed game, GMS permits moving all inventory to the “Destroyed” status in a single step. AEGIS-EF fully supports the secure destruction of tickets remaining in the warehouse after the close of a game. No tickets will be destroyed until the Maine State Lottery has accounted for and reconciled the disposition of all inventory for that game. 3.4.5.2.F EMPLOY A SECURITY GRID CONCEPT RFP Requirement: Operations on packs and tickets will depend on a rules-based security grid that defines acceptable status changes. The grid’s rules shall be developed jointly with the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF supports the security grid subsystem’s pack transition matrix that in turn controls pack movements and monitors ticket movements within the system. Before any pack status can be changed, the system checks the matrix to verify the move is authorized and that the requesting user is authorized to perform the move. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-113 3.4-114 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Scientific Games understands that the necessity of defining the rules-based security grid in collaboration with the Maine State Lottery, so that these types of operations on packs and tickets will meet the Lottery’s acceptable standards. 3.4.6 INSTANT TICKET ORDER FULFILLMENT – TELEMARKETING SYSTEM RFP Requirement: The Lottery currently uses state employee telemarketers to contact retail agents and place instant ticket orders. The Lottery will require a System application and three (3) workstations for this purpose. However, please see an Invited Option in RFP 3.7.16 for the Successful Vendor to perform this function. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the Lottery currently telemarkets to retailers. Through the AEGIS-EF GMS we offer a system application and three workstations to support telemarketing and retailer account service functions and services. Displays for the telemarketing staff will promote efficiency and accuracy. Please refer to Section 3.7.16 for Scientific Games’ response to the Invited Option. As the most experienced Tel-Sell vendor in the industry, we have the technology that strengthens the Lottery-retailer relationship and maximizes net lottery proceeds for the state of Maine. The telemarketing module of AEGIS-EF provides the tools and technology to increase sales via the proven, browser-based interface that allows the telemarketer to review specific games and price points with the retailer. Our experience allows for a seamless implementation to meet and exceed your business objectives. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-57: Tel-Sell Module Our powerful Tel-Sell module will help maximize sales for your lottery retailers AEGIS-EF’s telemarketing functions provide your staff enhanced information and features to promote greater efficiency and accuracy, as well as deliver great service and maximized sales. Our proposed AEGIS-EF telemarketing functions also incorporate Scientific Games’ comprehensive knowledge of instant game telemarketing sales support provide the Maine State Lottery the most user-friendly and functional sales tool available today. The extensive functionality and convenient features of AEGIS-EF gives the telemarketing staff information at their fingertips to shape orders and provide crucial information to retailers. RETAILER INFORMATION DISPLAY While on the phone with the retailer, it is important for the telemarketer to have access to all pertinent information about the retailer, the contact person(s), the retailer’s status, tier, call-cycle, etc. Among other information arranged and displayed on the telemarketing sales screen, the following configurable fields provide the telemarketer with important information about each retailer: ● Retailer Name and Number ● Terminal Number ● Status and Whether Ordering is Allowed RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-115 3.4-116 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT ● Store Hours ● Address and Phone Number ● Tel-Sell Representative ● Call Frequency and Day ● Telemarketer Comments ● Field Representative, Route and Stop ● New Game Allocation ● Quantity and Type of Terminals ● LSR Assigned ● Space for up to Five Contact Names Tier (Key Accounts, etc.) Additionally, the following notes are viewable and updateable by the telemarketer, and attached to the retailer file: ● Call Instructions – For example, “For ordering, ask for Mary in the Deli Section at x5441.” ● Order Preferences – For example, “Do NOT like sports themes, nor price points above $10.” ● Delivery Note – For example, “Deliver to side entrance. Ring bell.” This prints on the package label. ● Call History and Notes – For example, “Talked to Mary, said call back for Bill tomorrow.” Date and time is automatically recorded with each call, as well as the number for the telemarketing representative making call, along with optional notes, and call status (order, no order, defer, etc.). Scientific Games appreciates that telemarketing plays a major role in the marketing and sales of instant games. While other vendor systems relegate telemarketing representatives to the role of an order taker, our system empowers them to be the friendly voice of the Lottery and a knowledgeable representative. The helpful telemarketer builds relationships by guiding the retailer through new products, listening to retailer preferences, and sharing order information so that retailers increase their sales of lottery products. This can be done efficiently, allowing retailers to quickly return to their customers. Our first telemarketing system was deployed in 1981 for the Arizona Lottery. The telemarketing module we propose brings Maine the benefit of 30 years developing these systems and is fully capable of supporting all of the Maine State Lottery’s telemarketing and retailer account service functions. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.6.1 TELEMARKETER FUNCTION SUPPORT RFP Requirement: Telemarketer application features must include the following abilities: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Please reference the following sections for Scientific Games’ telemarketer application feature abilities. 3.4.6.1.A SORTING ABILITY RFP Requirement: Sort by game number and name, sell priority, price amount, inventory condition. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. While on the sales screen, the telemarketing representative can sort the order of games. The representative can choose a primary key, secondary key, and tertiary key from among the following fields (all configurable): ● Game Number ● Game Name ● Sell Priority ● Price Point ● Retailer’s Inventory Condition Typically, retailers and telemarketing representatives think of instant games as grouped by price point, and then by game number. So a common setting would display as follows: ● Primary Key – Price Point ● Secondary Key – Game Number The “Priority” field is set for each game by Lottery Sales and Marketing management. Typical values are: ● Push ● High ● Normal ● Requires Supervisor Approval RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-117 3.4-118 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The condition of a retailer’s inventory is denoted by a color (e.g., red, yellow, green) and stands out vividly so the telemarketing representative can easily see any games with a low inventory. ● Red indicates that inventory of a given game at the retailer is expected to run out within the next few days. ● Yellow indicates that inventory of a given game at the retailer is expected to run out before the next regularly scheduled Tel-Sell Order would arrive. ● Green indicates that inventory is sufficient for the next order/delivery cycle. These inventory conditions are recalculated for every retailer/instant game every night. 3.4.6.1.B JUMPING FROM ONE GAME TO ANOTHER RFP Requirement: Jump from one game to another. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. While on the sales screen the telemarketing representatives can either use the mouse to jump randomly from one game to another for ordering, or use the tab key or mouse wheel to “scroll” through the games. 3.4.6.1.C PAGING FORWARD/BACKWARD RFP Requirement: Page forward and backward through the application. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The primary screens used by the telemarketing representatives are: 1. Building the Tel-Sell Call List – Figure 3.4-58 represents the screen used to build the Tel-Sell Call List. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-58: Building the Tel-Sell Call List RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-119 3.4-120 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 2. Tel-Sell Call List Report – Shows the sequence and status of all calls on the call list for the current day for the “signed in” telemarketing representative. Figure 3.4-59 represents the Tel-Sell Call List Report screen. Figure 3.4-59: Tel-Sell Call List Report RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3. Tel-Sell Sales Screen – Gives information about the selected retailer, and lines for ordering games It is possible to “page” forward and back through the call list to see all calls scheduled for the day, or to page through the sales screen from one retailer to the next in the call list, or page back and forth between the call list and sales screen. Figure 3.4-60 represents a Tel-Sell Order screen. Figure 3.4-60: Tel-Sell Order Screen 3.4.6.1.D BLOCKING GAMES RFP Requirement: Block a game from being ordered. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-121 3.4-122 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The AEGIS-EF instant and telemarketing management functions provide the ability to prevent ordering a given game. This function is set in the system by an authorized Tel-Sell manager. 3.4.6.1.E BLOCKING RETAILERS RFP Requirement: Block a retailer from ordering. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF instant and telemarketing management functions provide the ability to block a retailer for an ordering period. This function is set in the system by an authorized Tel-Sell manager. 3.4.6.1.F UNSETTLED INVENTORY RFP Requirement: Review the unsettled inventory (pack numbers) per retailer. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. On the telemarketing ordering sales screen, the telemarketer can view details of the most recent few orders, with dates and quantity of packs ordered by game, as well as screens designed specifically for inquiring on the full history of orders and deliveries (including unsettled inventory via pack numbers) for any retailer. 3.4.6.1.G CALLBACK LIST RFP Requirement: Put a retailer on a callback list if the retailer is not ready to order when called initially. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. A call may be deferred to a later time, specified as either a number of minutes, or specified as a preferred callback date and time. The call can be deferred until later RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT in the same day, or for another day. This deferral does not affect the regular call cycle. Figure 3.4-61 illustrates the AEGIS-EF Tel-Sell Defer Call Pop-up, which allows the representative to enter the date and time to re-call, with a note. Figure 3.4-61: Tel-Sell Defer Call Pop-up Screen 3.4.6.1.H CHANGES RFP Requirement: Make route, contact, and phone number changes (add or delete). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Typically, only the telemarketing manager or telemarketing lead will have authority to change assignments of LSRs and routes, but the telemarketing representative also can be given this authority. It is normal that telemarketing representatives are able and authorized to make changes to contact information and phone numbers as these changes are often requested by the retailer while they are on the phone. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-123 3.4-124 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.6.1.I ORDER STATUS INFORMATION RFP Requirement: Provide order status information for the telemarketer, including shipping manifest information and order status (in transit, received, etc.). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. While the telemarketing sales screen shows details of the most recent orders, with dates and quantity of packs ordered by game, the telemarketing representative also has access to screens designed specifically for inquiring about the full history of orders and deliveries for any retailer. 3.4.6.1.J AUTOMATED ORDER RFP Requirement: Automated order recommendation by game and quantity based on previous orders/sales. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. INVENTORY MANAGEMENT SYSTEM – AEGIS TELEMARKETING The AEGIS Telemarketing module pre-populates each retailer’s instant ticket order based on that individual retailer’s past sales. The system uses estimated sales based on validations in order to better measure the consumer demand as well as manage the retailer’s estimated on-hand inventory. In addition to pre-populating the order quantities for each game, the order screen provides a dashboard of relevant information for the lottery representative. 3.4.6.1.K DISPLAY MECHANISMS RFP Requirement: Employ bold fonts, highlighting, and other display mechanisms to promote efficiency and accuracy of the telemarketers. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT In order to maximize the telemarketing representative’s efficiency and accuracy, much care has been given to the layout of the sales screen. We have found that it is most efficient to display as much relevant information as possible directly on the sales screen without requiring keystrokes to go to new screens. In order for a screen with this much information constantly displayed to be readable and usable for the telemarketing representative, we have incorporated colors and varied fonts into the design of the screens. As there may be many instant games for sale at any time, it’s important that the telemarketing representative be able to clearly see the individual games in order to be certain that they place order quantities for the correct games. The telemarketing representative sales screen shown in Figure 3.4-62 uses color highlighting on these fields to differentiate the individual games. As each game is selected for ordering, that game’s bar is highlighted in a color that identifies and distinguishes it from the other games. 3.4.6.1.L RETAILER CALL LIST RFP Requirement: Display automatically every retailer on the call list. Upon selection by the telemarketer, a retailer shall be auto-dialed by the System. After an order has been placed, the next retailer will come up automatically. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The normal operation for the telemarketing representative is to go through the call list sequentially. The AEGIS-EF telemarketing application has been designed so that by default, upon completion of one order, the sales screen for the next retailer scheduled to be called is automatically displayed and the retailer is auto-dialed by the system. After an order has been placed, the next retailer will come up automatically. The retailer call list is also available as a report as shown Figure 3.4-62. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-125 3.4-126 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-62: Retailer Call List RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.6.1.M INTERRUPTING SEQUENTIAL CALL LIST RFP Requirement: Exit the sequential call list to perform ordering activities for one particular retailer. A selected retailer shall be auto-dialed by the System. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. A telemarketing representative can jump out of the call list sequence to either place a call or an order for another retailer, and then jump back into the call list at any position. The system is configured to auto-dial the retailer upon selection. 3.4.6.1.N SEARCH FIELDS RFP Requirement: Search using fields such as retailer number and name/phone number/County/ Region/SIC/owner name or social security number. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. From the AEGIS-EF GMS screen, our familiar and very flexible retailer search function is available. If the retailer number is not known, the telemarketing representative can choose to search on any number of fields such as name, phone number, county, region, SIC code, and owner name as depicted in Figure 3.4-63. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-127 3.4-128 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-63: GMS Retailer Search Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-64: GMS Retailer Search Screen Results RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-129 3.4-130 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT When the retailer search screen is accessed through the telemarketing function, and a retailer is found and selected, the telemarketing sales entry screen for that retailer is automatically presented. Additional search criteria can also be utilized as illustrated Figure 3.4-65. Figure 3.4-65: GMS Additional Search Criteria Screen 3.4.6.1.O SPECIAL CIRCUMSTANCES RFP Requirement: Support special-circumstance orders, such as walk-in orders from retailers and orders from Sales Representatives. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. A standard feature of AEGIS-EF’s order management module supports retailer walk-in orders as well as orders for LSRs. Retailer walk-in orders, when filled, are different only from regular “to be delivered by courier” orders in that there is no bar code on the manifest and the “package” is not included in the courier manifest. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Additionally, the manifest can be considered automatically “received,” or policy can dictate that the system requires the retailer to “receive” the manifest by scanning it at the terminal upon returning to the store. LSR orders are handled similarly to walk-in retailer orders. 3.4.6.1.P RETAILER CALL SCHEDULE RFP Requirement: Call according to a set schedule relative to each retailer. The set schedule for a retailer will identify a call day (from Monday through Friday) and also a call frequency (such as one week, two weeks, or three weeks). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF telemarketing module can set up all retailers with a preferred call day (Monday through Friday typically), and a call frequency (in number of days and order of calls that day). While the preferred call day and frequency for a retailer are static, yet modifiable (with permissions) by a telemarketing representative, the “next scheduled call date/time” is a field that updates and rolls forward automatically with each call. Provisions for the State’s furloughs and holidays can easily be accommodated within this module. 3.4.6.2 INSTANT TICKET INQUIRIES AND REPORTS RFP Requirement: To support telemarketing the System must support a wide variety of instant ticket inquiries, including shipped and pending orders, instant game pack lookup, retailer inventory, game definitions, sales activity, returned inventory, settled inventory, ended games, and LSR inventory. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-131 3.4-132 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT With a large, revolving portfolio of games for sale by the Maine State Lottery, it is important for the telemarketing representative to have displayed on the sales screen exactly the right information about all games for sale, as well as information about sales and inventory levels relevant to their individual retailer. Among the information arranged and displayed on the telemarketing sales screen, the following fields provide the telemarketer with important information about the games for sale, and sales and inventory information relevant to the retailer: ● Game number, name, and price point ● Status of the game ● The number of packs (of the game) the retailer has settled for: ❍ Game lifetime ❍ Average during a call cycle ● Game Sell Priority – Push, Normal, Requires Supervisor Approval, etc. ● How many packs are on hand, active, or in-transit for the retailer? ● How many packs are available in the warehouse for ordering? ● The number of packs (of the game) the retailer has returned for: ● ❍ Game lifetime ❍ Average during a call cycle Red/Yellow/Green indicator as to retailer’s supply of the given game based on: 3.4.6.3 ❍ Recent sales ❍ Consumption ❍ Inventory on-hand ❍ Call-cycle SUPERVISOR FUNCTIONS RFP Requirement: A supervisor screen must be able to view telemarketers’ actions by telemarketer name on such actions as deferred calls, orders placed, retailers that did not order, call-ins (out of cycle), and also must be able to see telemarketer’s orders as the day progresses. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Telemarketing Supervisor can monitor the progress of their representatives during the day to ensure that all calls scheduled for the day are made, and that ordering activity meets sales goals. Key indicators, such as number of retailers not placing orders, number of call-ins versus scheduled call-outs, are helpful to the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Telemarketing Supervisor because they suggest potential inefficiencies, and give the supervisor information to work with in improving the representative’s performance. The TSR Actions screen/report is the primary means for the Telemarketing Supervisor to monitor the progress of the representatives. These key indicators are typically: ● Deferred Calls ● Orders Placed ● Retailers That Did Not Order ● Call-Ins ● Telemarketers Progress During the Day ● Monitor Packs of High-Priority Games Sold per LSR and per Day 3.4.6.4 AUTOMATIC ALLOCATION TO RETAILERS RFP Requirement: The System must have the ability to set automatic allocations for specific retailers for initial distribution of games. The Lottery must have the ability to set the number of books by price point that retailers will receive for initial allocation. In addition the System may have a capability for auto-ordering, generating orders for shipment based on rates of turnover of the inventory at the retailer locations. However the Lottery plans to use telemarketing as the primary order mechanism thus any auto-order function must not comprise the System’s primary mechanism, and auto-order, if used, must be able to be limited to certain games or price points, and able to be canceled or adjusted by the telemarketing function. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system has the ability to set automatic allocations for specific retailers for initial distribution of games and allows the Lottery to set the number of books by price point that retailers will receive for initial allocation. Furthermore, AEGIS-EF can allow auto-ordering and generating orders for shipment based on rates of turnover of inventory at the retailer locations. AEGIS-EF provides three ways to generate instant games orders: 1. Telemarketing can manually place an order either from call-in (or terminalsent request) or call-out. 2. New game orders can be auto-generated based on pre-set parameters. 3. Orders for existing games can be auto-generated based on turnover and onhand inventory. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-133 3.4-134 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Auto-order can be configured for use on only certain games. These parameters can be cancelled or adjusted by the telemarketing function. AEGIS-EF calculates turnover (average number of packs settled per week) of individual instant games for each retailer on a nightly basis. The AEGIS-EF telemarketing sales entry screen displays suggested order quantities, weekly turnover and quantities on-hand (by game) to assist the representative and the retailer in making decisions about what to order. Auto-generated orders for existing games can be accomplished by using the same or similar “Suggested Order Quantity” calculation that is currently provided to the telemarketing representative on the AEGIS-EF sales entry screen. Considerations in any decision to mix auto-generated orders of existing games with telemarketing orders include: ● An existing game must be on-sale for some period of time before a valid turnover can be calculated for a given retailer. Any auto-calculation would not be able to factor in variances such as retailer vacations, store closings, retailer’s changing preferences and relevant themes related to current events and holidays. ● Turnover based on previous weeks’ sales does not necessarily represent potential. Basing auto generated orders on previous week’s sales may not be taking advantage of potential for increased sales that could be determined through discussion between a telemarketing representative and the retailer. ● Mixing auto-generated orders for existing games with telemarketing orders may confuse retailers and would certainly generate more orders for fewer games (and packs) increasing costs for the Maine State Lottery. ● Our experience has shown that even when efficiencies might be claimed in some areas from using auto ordering, a certain number of retailers will be less satisfied with auto-ordering as the system, and the Lottery, appear to become less sensitive and less accommodating to their changing individual needs and preferences. ● Scientific Games offers the Maine State Lottery the ability to supplement their instant games’ ordering with auto-generated orders for existing games, and would appreciate the opportunity to discuss the various considerations to arrive at a solution that would maximize sales, as well as ordering, packaging and delivery efficiencies for the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.7 INSTANT TICKET ORDER DISTRIBUTION RFP Requirement: The Lottery will perform the warehousing and order distribution function as well as full and partial pack return processing. This will occur at Lottery Headquarters. (However, please see an Invited Option in RFP 3.7.16 for the Successful Vendor to perform these functions). The Successful Vendor will provide a software application and equipment to support warehousing, physical inventory control, packaging, and distribution. The Lottery requires two (2) pick-and-pack workstations and a supervisor workstation, including label printers and report printers. The System must employ combinations of auditory, color, and shading cues on the order processing workstations to help make order fulfillment efficient and accurate. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the Lottery will perform the warehousing and order distribution function as well as full and partial pack return processing. Scientific Games will provide an application and equipment to support warehousing, physical inventory control, packaging, and distribution. Scientific Games will provide two pick-and-pack workstations and a supervisor workstation, including label printers and report printers. Scientific Games will employ combinations of auditory, color, and shading cues on the order processing workstations to help make order fulfillment efficient and accurate. Please reference Section 3.7.16 for Scientific Games’ response to the Invited Option. As part of our proposed instant ticket system, Scientific Games’ AEGIS-EF instant ticket transaction engine will provide an application to support warehousing, physical inventory control, packaging, and distribution. We understand the issues and unique requirements for efficiently and securely operating these types of facilities. We understand what lotteries must deal with on a daily basis. With every implementation of our system, we strive to improve our functions and features to satisfy new requirements. As the Maine State Lottery’s warehouse environment and the nature of the physical tasks dictate, our order packaging application is designed with great attention to not only ergonomics and efficiency, but to ensure that all system feedback (exceptions as well as positive confirmations) are recognized by the people doing these jobs. A single missed scan or unnoticed error condition can cause problems for retailers, Lottery management, as well as your customers. Wherever possible, bold visual and audible cues are utilized to ensure that the packer does not miss any “events” or notifications. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-135 3.4-136 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Over the past several years Scientific Games has embraced technology and looked for new ways to efficiently operate and maintain warehouse and distribution facilities. Our proposed picking and packing process described below exemplifies our pursuit of new technology and more productive solutions. 3.4.7.1 ORDER PICKING AND PACKING RFP Requirement: Features must include: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Please reference the following sections for Scientific Games’ response to the order picking and packing features. 3.4.7.1.A MULTIPLE PACKERS RFP Requirement: Multiple packers packing any various combinations of daily, new game, walk-in or LSR orders and toggling between order types. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF is designed to support multiple packers using multiple workstations to pack any combination of daily, new game, or LSR orders. In addition, users can toggle between order types. 3.4.7.1.B ELECTRONIC QUEUE RFP Requirement: Orders drop into an electronic queue from telemarketing and are then dispatched to the packing stations in the order received as needed. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Orders that go into an electronic queue from telemarketing will then be dispatched to the packing stations in the order received, although the packer retains the ability RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT to jump ahead in the order queue. The system is designed to facilitate “same day” packaging and shipment. Most of our instant warehouse and distribution operations fulfill ticket orders the same day for next day delivery. The progress of orders is strictly maintained. Figure 3.4-66 illustrates one such pending order to be filled. Figure 3.4-66: GMS Pending Orders Screen 3.4.7.1.C ORDER PACKER’S SCREEN RFP Requirement: Orders come up on the order packager’s screen and show order information such as retailer, game and number of packs needed, packs scanned, orders in queue, etc. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF consists of the means to create shipments via “Pick ‘N Pack” to ensure no retailers’ products are delayed in getting to them. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-137 3.4-138 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The order packaging screen displays all essential information for the packer while assembling, scanning and completing a given order. Among the information displayed is the following: ● Retailer name and number ● For each game requested, game name and number, quantity of packs ordered and scanned ● System-calculated estimate of the number of envelopes that will be required for the order ● Number of “to-be-packed” orders remaining in the queue for the selected Order-Type Figure 3.4-67 depicts an order summary screen for packaging that has not been filled and Figure 3.4-68 depicts an order summary screen for packaging that has been filled. Figure 3.4-67: Order Summary Screen for Packaging (Not filled) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-68: Order Summary Screen for Packaging (Filled) 3.4.7.1.D PRE-ASSIGNED PACKS NOT PERMITTED RFP Requirement: Pre-assigned packs are not permitted. Order packager must be able to scan/ assign packs to an order. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. All packs assigned will be scanned in order to associate them with an order/ shipment. There are no system-assigned packs in AEGIS-EF. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-139 3.4-140 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.7.1.E ERROR SCREENS RFP Requirement: Error screens such as erroneous scan data, pack not needed for order and incorrect pack status, etc. must be generated as appropriate. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The system will provide error screens such as erroneous scan data, pack not needed for order, and incorrect pack status, etc. 3.4.7.1.F LABELS AND MANIFEST RFP Requirement: Print labels and manifest upon scanning of last pack in order. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF order packaging application evaluates the status of the order with each bar code scan. For efficiency, as soon as the application detects that the last required pack of an order has been scanned, the application automatically prints one copy of the manifest report and a shipping label for the package. Right after the last pack is scanned the packer can begin to fill the bag/box, attach the label, and insert the manifest report. REPRINT SHIPPING LABEL AEGIS-EF allows the Warehouse Clerk to reprint a shipping label as required. Figure 3.4-69: Shipment Label RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.7.1.G REPRINTING RFP Requirement: Reprinting of labels and manifests by the order packagers as needed, archival as well as last order completed. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Order packagers will be able to reprint labels and manifests as needed (archival as well as last order completed). Figure 3.4-70 is an example of a Manifest Report. Figure 3.4-70: Manifest Report RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-141 3.4-142 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.7.1.H BAR CODE FILE FOR COURIER RFP Requirement: Generation of a barcode file for the courier. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. At the end of the day or just before the courier arrives to pick up the regular daily orders packed that day, the warehouse supervisor “closes shipment” through AEGIS-EF. This prevents any further orders from being assigned to the next shipment and creates a bar code file and shipping manifest report for the courier. The bar code file is customized for the courier, and provides all “package level” detail to facilitate tracking and invoicing by the courier’s electronic systems. 3.4.7.1.I FILING THE ORDER RFP Requirement: No modifications or partials of an order permitted upon filling the order. Either all of an order is filled or no part of an order is filled. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF can be provisioned not to permit modifications or partials of an order upon filling the order. AEGIS-EF can be provisioned to only fill complete orders. 3.4.7.2 RETURNS AND TICKET DESTRUCTION RFP Requirement: Features must include: A. Scan returned packs and/or available packs into cartons. B. Print carton contents listing while in the returns function. C. Manually key all returns information. D. Destroy unusable packs, whether partial or damaged packs from an active game, or packs from a past game. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT AEGIS-EF fully supports all requirements for pack returns. Full packs can be returned for redistribution from the LSR inventory or the central warehouse. Partial pack returns will be taken out of inventory and will not be re-distributed and are identifiable (to the ticket level) within inventory. Features of this application include: A. All returned packs and/or available packs can be scanned into cartons or LSR inventory. B. Ability to print a listing of returned pack cartons or LSR inventory while in the returns function. C. All returns can be keyed in manually should the pack bar be damaged or scan capabilities inoperable. D. Unusable packs, whether partial or damaged packs from an active game, or packs from an obsolete game can be moved into a destroyed ticket warehouse. All requirements for pack returns are fully supported. Full packs can be returned for redistribution. Partial pack returns will be taken out of inventory and will not be re-distributed and are identifiable (to the ticket level) within inventory. The system can process partial returns for more than one game in a single return transaction. In this instance, the partial pack return “batch” will be assigned a unique identifier within the system to track and report the batch. Reporting on ticket ranges within a partial pack return is also supported. Additional details follow. AEGIS-EF supports the return of full packs to any regional warehouse (if so established at a later date) for redistribution. LSRs can carry most returned inventory back to the warehouse, where a single scan of a pack activity card bar code reader transfers that pack (either full or partial) from the LSR to the warehouse. The system audibly and graphically indicates (using colors) to the LSR at scan time whether or not the pack is a “good-full” pack return, a “good partial” pack return, or whether there is a pack status problem. LSRs will have the ability to re-issue any full packs in their possession to another retailer rather than returning it back to the warehouse. This is accomplished by the LSR with a single bar code scan on the terminal of the retailer needing inventory for the given game. Partial pack returns are taken out of available stock and will never be redistributed. The process begins with the LSR agreeing with the retailer to accept a range of unsold tickets for credit. The procedure typically calls for the pack to be in a settled status before performing the partial return. Through a function available only to the LSR on the retailer terminal, the bar codes of the first and last ticket in the returned range are scanned. It is the LSR’s responsibility to determine that the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-143 3.4-144 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT ticket range is complete and unsold-verifying that the retailer should receive a credit. Once this scan is complete and a receipt is printed at the terminal, a credit is posted to the retailer’s account and posts immediately on the retailer’s Daily Activity Report, as well as the Returned Tickets report. When the LSR returns to the warehouse and signs into the AEGIS-EF LSR Return Packs function, the LSR scans the bar code from any ticket in the partial pack. The system determines whether the pack is complete or partial, and displays its analysis with large, colored graphics on the screen. The system will change the status of packs to partial-un-audited; these tickets will then be audited by an authorized employee. Partial pack returns are tracked (to the ticket level) within the inventory database. AEGIS-EF can calculate and credit a retailer’s account for partial pack returns based on the ticket cost. AEGIS-EF also has the ability to process partial returns for more than one game on a single return transaction. Each partial return accumulation will be assigned a unique identifier within AEGIS-EF that can be tracked and reported. Reporting on ticket ranges within a partial pack return is supported. AEGIS-EF offers several different types of reports on returns. Each features several sorting selections to meet the Maine State Lottery’s needs. Those reports include the following: WAREHOUSE FULL RETURNS REPORT Shows details of packs returned by LSRs to the warehouse. The following selection criteria give the user much flexibility in requesting this report: ● Date range of returns ● Game ● LSR ● Regional Warehouse Retailer Full Returns Shows details of packs returned by retailers. The following choices give the user much flexibility in requesting this report: ● Date range of returns ● LSR ● Game Number (ALL) ● Retailer number (ALL, chain, region, key accounts only, or one of other parameters) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Activations and Full Returns Shows summary (counts and amounts) of packs and tickets activated and returned. The following alternatives give the user flexibility in requesting this report: ● Date range of returns ● Game number (ALL) Partial Return Details Shows details of partial packs returned by retailers. The following choices give the user much flexibility in requesting this report: ● Date range of returns ● Retailer number (ALL) ● Game ● Detail or summary 3.4.7.3 ORDER FULFILLMENT REPORTS RFP Requirement: Reports must include packer statistics, carton lookups, courier manifests, inventory, retailer information, order detail, pack history, returns. The complete set of reports will be defined with the Successful Vendor. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Features of the Reporting system include: ● Packer statistics ● Game carton lookup ● Courier manifest reports ● Inventory reports ● Retailer information ● Pending and filled order detail ● Pack history information ● Returns Each feature is described below. 1. Packer Statistics – The Warehouse Supervisor can track the progress and productivity of all employees packing orders. AEGIS-EF provides the following screens/reports with statistics on packers’ productivity: ● RFP NO. 201207350 Work Station by Day Report - Shows number of packs and orders completed by packer for the requested day ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-145 3.4-146 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT ● Work Station by Hour Report - Shows number of orders completed by packer per hour 2. Game Carton Look-Up – The AEGIS-EF Game Carton Look-Up screen/ report lists all packs belonging to a given carton with its current status and location, as well as the Order number if it has been sent to a retailer. The following selections give the user much flexibility in requesting this report: ● Game Number/Name ● All Cartons or a Specific Carton Number ● Show only Packs in Warehouse (Yes or No) 3. Courier Manifest Report – The Courier Delivery Manifest Report is formatted to the courier’s needs and provides all details of packages, weights and destinations for a single shipment. The report is sorted by, and breaks on, courier, zone and town, with signature lines for retailers to sign. 4. Inventory Reports – Many AEGIS-EF inventory reports are available. Among those available are the following, each of which have many selection and sorting options with virtually unlimited flexibility: ● Inventory Summary by Status Report ● Packs in Transit Report ● Instant Inventory Levels Report ● Retailer Pack Inventory Report ● Pack Inventory Report ● Warehouse Inventory Report 5. Retailer Information – Many AEGIS-EF retailer information screens and reports are available: ● Retailer Detail Report ● Retailer List Report ● View Retailer Location Screen ● View Retailer Game Screen ● View Retailer Pending Orders Screen ● View Retailer Properties Screen - many miscellaneous retailer attributes ● View Retailer Representative/Hours Screen ● View Retailer Terminal Profile Screen 6. Pending and Filled Order Detail – Orders that are pending have just been entered and packing may have started but not completed. The AEGIS-EF Pending Order Detail Screen in Figure 3.4-71 allows users to search for an order for a specific retailer or scan pending orders for all retailers. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The screen shown in Figure 3.4-71 also provides information about the packing status, identifies which packer is currently packing the order, any packing notes, as well as current priority, and gives the supervisor the ability to cancel or bump priority of these pending orders. Once a pending order has completed packaging, it is considered “filled.” The AEGIS-EF Filled Order Screen (Figure 3.4-72) is used to inquire on filled orders, cancel, or reprint the manifest. Figure 3.4-71: GMS Pending Order Detail Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-147 3.4-148 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-72: GMS Filled Order Screen 7. Pack History Information – The AEGIS-EF Pack History Report provides historical detail of one or more packs of instant games. From the moment that a game is loaded onto the system from a vendor’s file until the game is purged from the system, every single activity that touches a pack or changes its status or location is recorded and reported with full detail including date, time, from-to status, from-to location, and information about the user who initiated the transaction. The following selections give the user much flexibility in requesting this report: ● Game Number/Name ● Pack Number (or ALL) ● Pack Status (or ALL) ● Sort by: ❍ Date ❍ Game ❍ Location RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 8. Returns Information – These four AEGIS-EF reports related to returns are available to assist with responsibilities related to accounting for, and researching, packs that have been returned. Each report features several sorting options to meet the Lottery’s needs. Warehouse Full Returns Report – Shows detail of packs returned by LSRs to any warehouse. The following options give the user much flexibility in requesting this report: ● Date Range of Returns ● Game ● LSR ● Warehouse Retailer Full Returns – Shows details of packs returns by retailers. The following choices give the user much flexibility in requesting this report: ● Date Range of Returns ● Game Number (ALL) ● Retailer Number (ALL, a chain, a region, key accounts only, or one of many other parameters) ● LSR Activations and Full Returns – Shows summary (counts and amounts) of packs and tickets activated and returned. The following options give the user flexibility in requesting this report: ● Date Range ● Game Number (ALL) Partial Return Details – Shows details of partial packs returned by retailers. The following selections give the user much flexibility in requesting this report: ● Date Range of Returns ● Game ● Retailer Number (or ALL) ● Detail or Summary All reports can either be scheduled, or displayed on-demand. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-149 3.4-150 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.7.4 SUPERVISOR FUNCTIONS RFP Requirement: A supervisory screen must support the ability to see reports, close daily shipments and generate a barcode file and shipping manifest for the courier, cancel orders, change priority of an order, and set up work type(s) for individual packers: daily, new game, walk-in, LSR, and warehouse transfer. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The supervisory screen provides the ability to see reports, close daily shipments and generate a bar code file and shipping manifest for the courier. This screen also provides the ability to cancel orders, change priority of an order, and set up work type(s) for individual packers: daily, new game, walk-in, LSR, and warehouse transfer. Figure 3.4-73: Maryland Lottery’s DSR Bar Coded ID Card Another desirable feature that Scientific Games offers to the Lottery is a bar coded ID card for the LSRs. The LSRs can conveniently swipe their bar coded ID cards at the beginning and end of each retailer visit. This convenient feature allows the capability to track and report the beginning and end of all LSR visits. This method is less time consuming and less disruptive than the current method where the LSRs log-in to the terminal to verify they have visited a retailer. LSRs must still log-in if they are to perform transactions or run terminal reports. Figure 3.4-73 represents an example of the Maryland Lottery’s District Sales Representative (DSR) bar coded ID card and Figure 3.4-74 represents an example of the Maryland Lottery’s DSR check-in/out report that Scientific Games provides for the Maryland Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-74: Maryland Lottery’s DSR Check In/Out Report 3.4.8 RETAILER ACCOUNTING RFP Requirement: The Vendor must propose an application for retailer accounting that accommodates winner payments, pack settlements, adjustments, and other accounting entries. On the Lottery’s behalf, portions of this application will be utilized by a Maine government service provider in the same Department as the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. We have proposed an application for retailer accounting, please reference the details in the following sections. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-151 3.4-152 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The AEGIS-EF system provides extensive support for retailer account initiation, license tracking, financial accounting, and security privilege control. The AEGISEF system application for retailer accounting accommodates winner payments, pack settlements, adjustments, and other accounting entries. Scientific Games understands that portions of this application will be utilized by a Maine government service provider in the same Department as the Lottery. We are confident that our system will provide all retailer account management features required by the Maine State Lottery. 3.4.8.1 RETAILER ACCOUNT SETUP RFP Requirement: The Lottery will create and update retailer master records through a management application in the Gaming System. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. As part of managing the migration from your current system to the new AEGISEF platform, we will work closely with the Lottery to coordinate retailer account management applications and processes to create and update retailer master records. 3.4.8.2 RETAILER TAX ACCOUNTING RFP Requirement: The Successful Vendor must support combined instant and draw product accounting for retailers meeting the following requirements: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF tax reporting function runs against all of the retailer ledger files for both draw and instant financials to extract all reportable commissions and adjustments. This process produces the information to support combined instant and terminal product accounting for retailers. This is accomplished by transferring a file to the Lottery for IRS 1099-MISC filings. The files transferred to the Lottery for this purpose will be made accessible by January 10th. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Scientific Games understands that the 1099 filings will operate under the following conditions: 3.4.8.2.A CAPTURING 1099 INFORMATION RFP Requirement: The Gaming System database captures all 1099 information based on retailer terminal activity: sales commission, cashing commission, incentives, bonuses, and retailer adjustments. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF is the central repository for all data on the system. We will ensure that it captures and retains all 1099 information related to retailer terminal activity: sales commission, cashing commissions, incentives, bonuses, and certain retailer adjustments. 3.4.8.2.B ENTERING OR ADJUSTING ADDITIONAL 1099 DATA RFP Requirement: Capability for the Lottery to enter or adjust additional 1099 data – e.g., for bonuses paid to retailers for selling high tier winning tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF gaming solution will provide tools allowing the Lottery finance group to enter or adjust 1099 data. This would be used to account for bonuses paid to retailers for selling high value winning tickets. The altered values will not change the retailer’s weekly invoice but will be merged into 1099 reporting. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-153 3.4-154 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.8.2.C OWNER’S STORES 1099 DATA RFP Requirement: For an owner of multiple retailer outlets, individual accounting by store as well as roll-up of all of an owner’s stores to one 1099. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The proposed AEGIS-EF will provide an accounting mechanism that accommodates multi-store chains or key accounts. Through this feature, Scientific Games will provide, based upon account EINs and/or TINs, a single 1099 roll up for chain owners. 3.4.8.2.D YEAR-TO-DATE 1099 REPORTS RFP Requirement: Reports showing year-to-date 1099 totals for individual stores, for individual stores under one owner, and roll-ups for owners of several stores. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games accounting reports have a user-selectable date range parameter. Defining this window as start-of-year to present, the system will generate year-todate reports. This process applies to 1099 reporting. Similarly, 1099 roll-up reports can be generated for individual stores, for individual stores under one owner, and roll-ups for owners of several stores with the year-to-date option. 3.4.8.2.E PRINTING AND SENDING 1099s RFP Requirement: The Successful Vendor will be responsible for printing and sending the 1099s to the Lottery for review and subsequent distribution to retailers. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will print and send the 1099s to the Lottery for review and subsequent distribution to retailers. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.8.2.F FILES FOR THE IRS RFP Requirement: Files for the IRS are created by the Successful Vendor but sent to the Lottery in CSV format upon demand. The file transferred to the Lottery for review must be made available on or about January 10th. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Upon request, Scientific Games will create the IRS files and send them to the Lottery in a CSV format. Scientific Games understand that the file transferred to the Lottery for review will be made available on or about January 10th. 3.4.8.3 RETAILER WEEKLY ACCOUNTING RFP Requirement: The accounting cycle for computing monies owed by retailers and processing EFT files is currently Sunday through Saturday. In current practice the retailer accounts are serviced weekly. This accounting period is also referred to as an accounting week or business week. However the Successful Vendor’s system must provide flexibility to allow for daily or other periods in the event a business need arises for this. The Lottery reserves the right to change the accounting period during the term of the Contract. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the normal accounting cycle for computing monies owed by retailers and processing EFT files is currently Sunday through Saturday; and that in current practice the retailer accounts are serviced weekly. This accounting period is also referred to as an accounting week or business week. However, we will provide flexibility to allow for daily or other periods in the event a business need arises. We understand that the Lottery reserves the right to change the accounting period during the term of the contract. We will be responsible for the creation and transmission of the EFT file to the bank and for payment of all fees and costs associated with the EFT transmission. The AEGIS-EF system application defines the retailer accounting period through a configuration database table, allowing the accounting/business week to be set to the interval that best fits the Lottery’s needs. While the current model establishes a Sunday through Saturday accounting period, the system will be ready to enable future changes. Our system has the ability to define an account period other than seven days (e.g., daily). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-155 3.4-156 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.8.4 ACCOUNTING BY RETAILER LOCATION RFP Requirement: Some Maine retailers have multiple retailer terminals in one location, and these must be accounted for using one retailer account. Another accounting obligation is to continue the ability to identify and report sales for a location even if it has undergone a change of ownership. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that some Maine retailers have multiple retailer terminals in one location. The built-in feature of terminal offsets in AEGIS-EF takes the frustration out of managing multiple terminals in one retailer location. The AEGIS-EF system will manage and track these stores using one retailer account. We also will continue the current ability to identify and report sales for a geographic/business location even if it has undergone a change of ownership. The AEGIS-EF system solution supports retailer locations each containing multiple retailer terminals. All such terminals are accounted for, tracked, and maintained under a single retailer account. The system can roll-up activity from all terminals within a store to provide a single accounting report and one entry in generated EFT files. We will work with the Lottery to create a mutually agreeable, unique location ID that can be used by both AEGIS-EF and Lottery servers to support sales reporting by physical location even if it has undergone a change of ownership. 3.4.8.5 RETAILER ADJUSTMENTS AND REIMBURSEMENTS RFP Requirement: The System must provide an application for the Lottery to make retailer account adjustments and reimbursements. Authorized games management application users must have the ability to make adjusting entries to retailer accounts with a complete audit trail of adjustment amount, date of adjustment, user who entered the adjustment, and a description/reason for the adjustment. There must be the ability to make recurring adjusting entries either based upon parameters within the system and/or a file provided by the Lottery (i.e., mass adjustments). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will provide an application for the Lottery to make retailer account adjustments and reimbursements. Authorized GMS users will have the ability to make adjustment entries to retailer accounts with a complete audit trail of adjustment amount, date of adjustment, user who entered the adjustment, and a RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT description/reason for the adjustment. Authorized GMS users will also have the ability to make recurring adjustment entries either based upon parameters within the system or a file provided by the Lottery, with the same audit trail. AEGIS-EF provides a wide array of GMS tools to apply retailer account adjustments. Those system users who have authorization to access the adjustments screen can apply either one-time or recurring financial posts to selected retailer accounts. Figure 3.4-75 shows a Retailer Adjustment Report. Figure 3.4-75: GMS Retailer Adjustment Report Every submitted adjustment request (whether successful or unsuccessful) generates a complete database audit trail including, at least, the following data elements: ● Retailer number ● Date and time of adjustment request ● Adjustment amount ● Adjustment code ● Adjustment type ● User ID that initiated transaction ● Address of PC from which the adjustment request was issued RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-157 3.4-158 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The Retailer Adjustment Screen (shown) has the ability to apply a weekly monetary amount to the selected account. Scientific Games will work with the Maine State Lottery to determine if enhancements will be required to support current policies and practices. Alternatively, we can import a financial adjustment file to AEGIS-EF to submit unusual or recurring amounts to retailer accounts. As with all financial postings, adjustments applied by a file import will be included in the audit file containing the same data elements listed above. 3.4.8.6 TRACKING FOR RETAILER CHANGES RFP Requirement: The System must provide for tracking all changes to the retailer master file and accounting files. There must be displays and reports that show past changes and statuses of the files. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system allows authorized GMS users to produce a comprehensive set of on-demand and off-line management reports using GMS reporting tools. The data in the management reports includes draw, account records, daily activity (transactions) performed by a retailer, and much more. The system will provide the capability to track all changes to the retailer master file and accounting files, and displaying and reporting the past changes and statuses of the files. For some examples of Scientific Games’ GMS Management Reports, please reference the Reports Specification Catalog CD behind the “Supplemental Information” tab card at the end of this section. 3.4.8.7 RETAILER BONUS CHECKS RFP Requirement: The System must have the ability to create bonus checks and track the bonus for retailer accounting and for 1099 tax reporting purposes. For example, retailers receive one percent (1%) on instant winners of one thousand dollars ($1,000) and more. The Lottery may offer other bonuses and incentives to retailers as well. The application must roll multiple bonuses up to a single check for corporate accounts while maintaining individual store information. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system is capable of creating bonus checks and tracking the retailer bonuses for retailer accounting and for 1099 tax reporting purposes. Scientific RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Games understands that the Lottery may offer other bonuses and incentives to retailers as well. The AEGIS-EF system application can roll multiple bonuses up to a single check for corporate accounts while maintaining individual store information. 3.4.8.8 SEPARATE COMMISSION RATES RFP Requirement: The System must provide separate commission rates for retailers based on different product types, different games, and various promotional situations. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games can easily support variable commission rates for retailers based on different product types, different games, and various promotional situations. We can support the temporary or permanent assignment of commission rates for certain retailers or retailer sub-sets that are different from the default commission rate or various rates that may be triggered by terms and conditions of retailer contracts, by retailers meeting sales objectives, or for other defined conditions. 3.4.8.9 EFT RFP Requirement: The Successful Vendor shall be responsible for the creation and transmission of the EFT file to the bank and for payment of all fees and costs associated with the EFT transmission. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will be responsible for the creation and transmission of the EFT file to the bank and for payment of all fees and costs associated with the EFT transmissions. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-159 3.4-160 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.9 INTERNAL CONTROL SYSTEM RFP Requirement: The Vendor must supply the Maine State Lottery with an ICS through a qualified third party. Costs for all hardware and software elements of the ICS, including maintenance, and continuing support from the ICS subcontractor, must be included in the Base System price. The ICS will check the System independently by re-processing transactions, allowing auditing of the daily transactions, winner selection/verification, prize payout calculations, sales summaries, and various inquiry and reconciliation activities. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will provide the Maine State Lottery with three ICS systems through a qualified third party vendor. One system will be maintained at the instate office of the successful vendor (back-up ICS), and two others at the Lottery (primary and test ICS). Costs for all hardware and software elements of the ICS, including maintenance, and continuing support from the ICS supplier, are included in our base system price for the term of the Contract. ICS will check the system independently by re-processing transactions, allowing auditing of the daily transactions, winner selection/verification, prize payout calculations, sales summaries, and various inquiry and reconciliation activities. The systems management tools will create visual and/or audible alarms to provide warning of problems with logging transactions to the ICS. 3.4.9.1 SUPPLIERS RFP Requirement: The ICS application must be supplied by an independent, third-party software subcontractor subject to Maine State Lottery approval. The Proposal must identify two (2) subcontractors from which the Lottery can select. The Maine State Lottery reserves the right to verify the ICS subcontractor’s independence from the Vendor and/or any of its affiliates. Credentials of the ICS subcontractor must indicate it is experienced and qualified in providing this type of software. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The ICS application will be supplied by an independent, third party software supplier subject to the Maine State Lottery’s approval. Below, we have identified two suppliers from which the Maine State Lottery can select. It is understood that the Lottery reserves the right to obtain documentation verifying the ICS supplier’s independence from the Vendor and/or any of its affiliates. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Below is a brief summary of each ICS provider citing their credentials indicating that each is experienced and qualified in providing this type of software. SPECTRA SYSTEMS CORPORATION ● Spectra Systems Corporation 321 South Main Street Providence, Rhode Island 02903 Contact: Scott Tillotson Telephone: 401-274-4700 Ext. 3009 Headquartered in Providence, Rhode Island in the United States, Spectra Systems invents, develops, manufactures and markets advanced technology-based products used primarily to authenticate and process banknotes and secure transaction systems in the gaming industry. The Company started with a focus on the commercialization of technologically advanced security products, both covert and public, for banknotes and other documents. Spectra Systems provides an integrated solution, in that it supplies engineered materials for authentication and processing purposes, as well as hardware and software systems which verify the unique signatures of the authentication materials. The Company has penetrated the currency and document authentication markets through a series of strategic supply and licensing agreements with governmental, institutional and corporate partners. Spectra Systems’ customers include a G8 central bank organization and one of the world's largest commercial security printers and papermakers, which supplies the Company's technology to a second G8 central bank and numerous other central banks. Recently, Spectra has expanded its offerings to include secure transactions beyond physical banknotes to secure software products for government regulated gaming systems. Spectra acquired substantially all of the assets and employees of ESI Integrity and all ICS assets of Lapis Software Associates for the purpose of operating and growing a security and audit solutions company in the gaming and banking industries. Spectra's Integrity group is headquartered in Vancouver, Canada, and since 1998 has been providing the software security industry with secure Internal Control Systems (ICS) for U.S. and international lotteries. Current customers include Maine, New Hampshire, Vermont, Florida, Pennsylvania, Colorado, Iowa, Oregon, Norway, Greece, South Africa, Russia, Korea and Taiwan Lotteries. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-161 3.4-162 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT ELSYM CONSULTING, INC. ● Elsym Consulting, Inc. 1825 Barrett Lakes Blvd. Suite 260 Kennesaw, GA 30144 Telephone: 770-590-7400 Contact: Len Simonis at 678-564-5074 or email at len.simonis@elsym.com Elsym is the ICS vendor for Scientific Games for Delaware, Maryland, Indiana and Connecticut Lotteries, as well as Lotteries in Georgia, Tennessee, Texas, Illinois, Michigan, California, Rhode Island, Wisconsin, Missouri, West Virginia, Virginia, New Jersey, North Carolina, South Dakota, Washington State, Nebraska, D.C., Montana, Arkansas, Louisiana, New Mexico, South Carolina, and U.S. Virgin Islands on WINDOWS SERVER, and in Indiana on the IBM AS/400. Elsym also has numerous international contracts. Elsym Consulting, Inc. has been providing ICS systems since 1988. Elsym’s Management System achieved IS0 9001:2008 Certification in 2009, and recertification in 2012. This approval ensures that the Maine Lottery is receiving the highest quality ICS system available. Elsym currently provides its ICS system to 28 Powerball jurisdictions and the system being proposed exceeds the Multi-State Lottery Association’s requirements for an ICS system, including the recent 2012 changes to Rule 2. This mature system being proposed (in the proposed configuration with the AEGIS host software) is in production in Maryland, Connecticut, and Indiana. Spectra or Elsym will interact directly with Maine State Lottery when dealing with issues and problems pertaining to the ICS software and will provide on-call ICS programming support to help resolve out-of-balance conditions. Please reference the ICS/Vendor’s Solution Proposals behind the “Supplemental Information” tab card at the end of this section. 3.4.9.2 ICS OPERATIONS BY THE MAINE STATE LOTTERY RFP Requirement: The Vendor and the selected subcontractor will provide operating instructions and training to the Maine State Lottery. The Lottery will conduct all daily operations in support of the ICS. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Scientific Games and the selected supplier will provide operating instructions and training to the Maine State Lottery. Scientific Games understands that the Maine State Lottery will conduct all daily ICS operations support. 3.4.10 DATABASE ACCESS AND DATA EXCHANGE 3.4.10.1 DATABASE ACCESS RFP Requirement: The Lottery requires access to Maine gaming information collected by the Successful Vendor, including retailer data, sales records, terminal maintenance data, and daily transactions. Queries must be supported from the Lottery’s management terminals. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Effective management of the Lottery business environment requires well-designed reports that can be generated easily and at any time. Scientific Games integrates a comprehensive reporting feature driven through our GMS management terminals. Using the browser-based interface on their desktop PCs, Lottery personnel will have immediate access to a library of standard reports, including retailer data, sales records, terminal maintenance data, and daily transactions; they can be scheduled for automatic generation or created as needed. Figure 3.4-76 and Figure 3.4-77 show examples indicating a retailer’s ranking and performance. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-163 3.4-164 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-76: GMS Retailer Ranking Report Figure 3.4-77: GMS Retailer Ranking Summary RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT All information maintained in the database is available for queries and reports by authorized users in a secure and controlled environment. Users familiar with ad hoc query concepts can generate customized reports at any time. Plus, our dedicated database administrator/sales analyst will work with you to create and output the specialized ad hoc reporting you need to effectively run your business. The report screen capture in Figure 3.4-78 and Figure 3.4-79 illustrate reports for a game that has ended. Figure 3.4-78: GMS Sample Ended Games Report (Part 1) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-165 3.4-166 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-79: GMS Sample Ended Games Report (Part 2) 3.4.10.2 LOTTERY ACCESS TO DATA THROUGH FILE TRANSFERS RFP Requirement: The Lottery requires data provisioning for Lottery administrative and gaming support systems. For some applications, a data file must be supplied of a specified format and frequency. Details will be worked out with the Successful Vendor. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the Lottery requires data provisioning for Lottery administrative and gaming support systems and for some applications, therefore a data file will be supplied (with a specified format and frequency), the details of which will be worked out between Scientific Games and the Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.11 MANAGEMENT AND ADMINISTRATIVE REPORTS RFP Requirement: The System must produce a wide assortment of timely management and administrative reports for use by the Successful Vendor and by the Lottery. See Appendix C for brief descriptions of reports that may be requested by the Lottery. The Lottery reserves the right to adjust its reporting requirements and schedules during the Contract. Special reporting considerations for the Lottery include: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF has extensive data management and reporting capabilities. GMS is able to display all data resulting from queries, filtering, and sorting. The resulting information can then be output to networked printers or exported to standard desktop applications in a variety of formats. The Reports module allows the user to run, display, save, and print reports of information and activity within the Lottery system. Some parameter values must be entered (for example a retailer identification number). Others can be selected from a drop-down menu. GMS allows authorized users to produce a comprehensive set of on-demand and off-line management reports by using GMS reporting tools. The data in the management reports include draw, account records, daily activity (transactions) performed by a retailer, and much more. Please reference the standard reports available with the baseline AEGIS-EF system on the Reports Specification Catalog CD behind the “Supplemental Information” tab card at the end of this section. Scientific Games will meet with Lottery staff during the business requirements collection phase of the implementation project to determine the final specifications for new management reports. 3.4.11.1 INTEGRATED INSTANT AND DRAW INFORMATION RFP Requirement: It is mandatory that the System be capable of seamless integration between draw game and instant game information. No data conversion and merge efforts shall be required for the reports that Lottery reviews or generates. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-167 3.4-168 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The AEGIS-EF system provides a seamless integration between draw game and instant game information. With AEGIS-EF there are no data conversion or merge efforts required for the reports that Lottery reviews or generates. 3.4.11.2 RETAILER ACCOUNT REPORTING WEBSITE RFP Requirement: All retailers, and especially corporate retailers, must have access to reports that display sales and other accounting data from a Successful Vendor-supplied website (including server, application, data, and network access). Retailers must only be able to see financials for their own account, and for corporate retailers, any or all sites within the corporate account. The retailer website must also support announcements and other information useful for retailers. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. All retailers, including corporate retailers will have access to reports that display sales and other accounting data from Retailer’s Corner, Scientific Games’ supplied website. Retailers will only be able to see financials for their own account, which will include, but not be limited to, summary accounting, sales information, retailer applications, and retailer historical reports. Corporate Retailers will have access to information on any or all sites within the corporate account using this website. The website will be on a separate server from the system hosts and access by retailers and corporate entities will be secured by standard SSL encryption used in Internet protocols. The system is protected by firewall and other approved means from the retailer website server. All websites or services provided by Scientific Games will adhere to the NASPL standards. We detail below our unique capabilities in providing this service. Scientific Games has developed and deployed the Retailer’s Corner website and are confident it will be the ideal vehicle to provide specialized reporting for corporate accounts. The website can be used by the Maine State Lottery’s corporate retailers to quickly and easily get the information they need. The website will open the door to corporate chains that have been reluctant to participate as a lottery retailer. A benefit of Retailer’s Corner is that it allows retailers and corporate offices with Internet access to get similar information a retailer with a terminal would get, without having to install a terminal. It also provides information on all retailer accounts under the chain, and also allows the exportation of data to their own systems. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Access to the site and its functions are strictly controlled. Corporate offices will have access to all required and permitted functionality while retailers can access their own personal accounts. The information to be made available to any user group shall be determined and approved by the Maine State Lottery. Figure 3.4-80: Retailer and Corporate Access to Data is Fast, Easy, Secure and Controlled Figure 3.4-80 is for illustration only and is generic in nature. The actual screen layout and information presented is very similar to the GMS screen corresponding to the information being presented. For viewing financial information, the retailer could pick most of the same parameters available on a corresponding GMS reports screen. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-169 3.4-170 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-81: Retailers and Authorized Corporate Personnel Can Access Their Information in a Variety of Formats Figure 3.4-82: Retailer Reports are Available Via the Web RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.11.3 XML RFP Requirement: Many retailers, such as convenience stores in the National Association of Convenience Stores (NACS), utilize the Extended Markup Language (XML). The Successful Vendor will be required to support XML and other such industry standard initiatives as they arise. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games is an active participant on NACS standards committee and we will leverage our XML experience and NACS membership to benefit the Maine State Lottery, its stakeholders, and its retailers. The download of financial information in various formats, such as specified by the NASPL/NACS XML project, from our retailer website will support these kinds of standards. We agree that we will support XML and any other similar industry standard project. 3.4.11.4 REPORT EXPORT RFP Requirement: Reports generated by the System must be exportable for management under Excel and other common data management tools. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF can export report information to all common data formats, including XLS, RTF, CSV, PDF, HTML, and JPEG. Specifically, GMS and Lottery InSite subsystems will be able to export reports into major Microsoft Office applications: Excel spreadsheets, Word text documents, Access databases, PowerPoint presentations, or Outlook email messages. 3.4.11.5 REPORT OPTIONS RFP Requirement: The Lottery requests that reports generally be date driven, with entries capable of being sorted and filtered. Filtering options are to be resolved with the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-171 3.4-172 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT AEGIS-EF reports are date driven, with entries that can be sorted and filtered. Scientific Games understands that filtering options are to be resolved with the Lottery. 3.4.12 SPECIAL SECURITY INFORMATION REPORTING RFP Requirement: The following information must be reported by the System to support Lottery Security operations. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will be configured to comply with all Maine State Lottery security reporting requirements. This effort will include producing required security reports, ensuring the safety of all Lottery data files, notifying security staff about perceived threats or risks, and training security personnel in the use of system security features and tools. Specifically, we will provide the reporting described in the following topics. 3.4.12.1 DAILY/WEEKLY REPORTS RFP Requirement: Daily/weekly reports that define any anomalous activity across the retailer network. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF displays and generates printed reports of anomalous conditions (i.e., security alarms and suspicious events) that may indicate operational problems, erroneous system configuration, or attempted fraud. Some of the capabilities include the ability to report on a terminal with excessive transactions (e.g., draw sales, cancels, failed redemptions, bad instant ticket PINs, and log-in attempts), attempted cashes of stolen instant tickets, unusual console log entries, unusual transaction journal entries, and systemic events such as no sales for a game that is scheduled to be operational. Scientific Games will work with the Lottery to further define specific alarms and requirements for displaying and reporting these exception conditions. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT We agree to provide a printed report of these events to the Lottery. Following are some of the more common conditions on which AEGIS-EF is able to report: ● Invalid sign-on attempts (at WAVE and GMS terminals) ● Excessive counts of cancels for a single retailer ● Excessive attempts to sell tickets for a disabled draw game ● Failed attempts to read/modify restricted database fields ● Repeated invalid PINs for the redemption of an instant ticket ● Validation attempts for stolen instant tickets ● Sales limit warning for individual retailers ● Unusual system console log entries ● Unusual transaction journal entries ● The system accommodates individual thresholds being set for each anomalous condition. The Lottery will have the ability to set the reporting thresholds for individual events at the system group or retail level. The screen capture in Figure 3.4-83 depicts the capability of the system to further research these anomalies. Figure 3.4-83: Research Anomalous Conditions Report RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-173 3.4-174 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.12.2 RETAILER FISHING RFP Requirement: Retailer “fishing" (multiple attempts to cash the same instant ticket or many consecutive failed attempts to cash different tickets). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide reporting capabilities on “retailer fishing” (i.e., multiple attempts to cash instant tickets with same game, pack, validation, and/or transaction number). We can also disable the retailer from further activity, thus exceeding the Lottery’s requirement. One of the first things a “curious” clerk might try is “fishing” for winners among unsold instant tickets: scanning bar codes of unscratched instant tickets and, when prompted by the retailer terminal, entering guessed security digits (PINs). The goal is to fortuitously match valid ticket data and learn if the ticket is a winner or loser. The AEGIS-EF system provides parameters (both global and retailer-specific) which can be set by authorized personnel to enforce maximum counts of failed attempts. Any retailer who exceeds these parameters during one business day will be identified on the daily “retailer fishing” report, with the following details reported for each attempt: ● Date and time ● Game number ● Ticket number ● Security digits (PIN) ● Retailer number ● Pack number ● VIRN ● Status of ticket In addition, a weekly statistical summary is provided that lists all retailers identified in the daily detail reports with a count of fishing attempts sorted by count of attempts and day of the week. The system also provides real-time alarms for suspected security breaches. In the case of failed validations, it allows Lottery staff to watch the events as they happen. We will work with the Maine State Lottery to establish appropriate alarm thresholds and notification procedures. As a further deterrent against fishing, we can implement a feature we have used successfully in other jurisdictions. The system can be configured to automatically revoke a retailer’s validation privileges when that store’s daily bad validations RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT exceed a system parameter. The privilege can be reinstated manually by Lottery security (in response, perhaps, to a call from the retailer) or automatically at the start of the next business day. In either case, the Lottery will receive a real-time alarm when the privilege is lost and the event will be clearly documented in the daily security report. 3.4.12.3 INSTANT TICKET CASH ATTEMPTS RFP Requirement: Instant tickets cash attempts greater than 366 days from end of game. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will provide reports on instant ticket cash attempts greater than 366 days from end of game. 3.4.12.4 STOLEN INSTANT TICKETS RFP Requirement: Attempts to cash stolen instant tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will provide reports on attempts to cash stolen instant tickets. AEGIS-EF is configured to block the redemption of stolen or missing tickets and closely track missing or delayed shipments. Scientific Games will position the AEGIS-EF system to serve as the initial point of contact concerning damaged, misprinted, and mis-packaged packs of tickets. Every attempt to redeem a ticket marked stolen or missing, or from a pack not yet released to the field will be detected and the following actions taken: ● The validation request and rejection response data are logged in the transaction file. ● The event is logged in the security exception log. ● A real-time alarm is issued to the operator’s console (and, optionally, a dedicated security terminal). ● The event, including all associated data, will appear in the next day’s security report. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-175 3.4-176 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT We believe our gaming control solution provides the best instant game security in the industry and we look forward to a full review by Maine State Lottery security experts. 3.4.12.5 DRAW CASH ATTEMPTS RFP Requirement: Draw cash attempts greater than 366 days old. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will provide reports on draw cash attempts greater than 366 days old. 3.4.12.6 CANCEL TICKET REPORT RFP Requirement: Cancel ticket report. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will provide cancel ticket reports. 3.4.12.7 RETAILER ACTIVITY RFP Requirement: Upon request, detailed information for terminal activity (by day, by week, etc.) at any of the retailer locations. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will provide detailed information on terminal activity (by day, by week, etc.) at any of the retailer locations. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.12.8 INVESTIGATIONAL INFORMATION RFP Requirement: The System must provide Lottery Security access to obtain information or provide reports when requested. Access to instant ticket information is necessary as well as draw ticket information. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The AEGIS-EF system will provide Lottery Security access to obtain information or provide reports on instant and draw ticket information. 3.4.13 INTERNET-BASED SUBSCRIPTION SYSTEM RFP Requirement: The Vendor must propose an internet based Subscription System. The current subscription application allows for 26, 52, and 104 draws based on twice-a-week drawings of Megabucks Plus and Powerball. The Lottery currently has approximately one-thousand, eighthundred (1,800) Powerball subscriptions and three thousand (3,000) Megabucks Plus subscriptions. The Vendor system must be able to support additional games on a subscription basis. Below is a brief list of specifications that a Subscription System would have to meet, although these may not be the final features used for production. Scientific Games’ Response: Please note that, as with all of our internet offerings, the offerings described herein are limited to activities that are consistent with all applicable laws and Scientific Games' governance processes. We work with our lottery customers to ensure compliance with both local and federal law. EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. 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RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-179 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-180 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-181 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-182 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-183 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-184 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-185 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-186 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-187 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-188 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-189 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-190 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.14 SECOND CHANCE DRAWING APPLICATION RFP Requirement: The Vendor must offer an application to allow a player to establish an account at the Second Chance website and to key in ticket serial numbers for non-winning tickets to get a second chance at winning a prize. The website, including server, application, data, and network access, must be provided by the Successful Vendor. Scientific Games’ Response: Please note that, as with all of our internet offerings, the offerings described herein are limited to activities that are consistent with all applicable laws and Scientific Games' governance processes. We work with our lottery customers to ensure compliance with both local and federal law. COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-191 3.4-192 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-193 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-194 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-195 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-196 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-197 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-198 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-199 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-200 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-201 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.4-202 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.15 3.4-203 ADVERTISING CONTENT MANAGEMENT SYSTEM RFP Requirement: The Vendor must propose an application that facilitates management and distribution of text, audio, image, and video materials delivered electronically to retailer terminals for presentation. The Lottery will manage a library of these objects that may be sent and activated at retailer locations for display. These objects will be subject to frequent refinement and replacement. They will need to be sent under certain promotional programs to diverse sets of retailers (e.g., a particular chain) and their appearance as intended at retailer locations will require a scheduling mechanism. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-204 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-205 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-206 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-207 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-208 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-209 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-210 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-211 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-212 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-213 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-214 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.16 PRIZE PAYMENT CHECK WRITER SYSTEM RFP Requirement: Check Writer is an integrated draw/instant validation and check writing application for use by the Lottery at Headquarters. The Successful Vendor must provide two (2) personal computer workstations and printers suitable for this application. The Successful Vendor must also provide check stock for this application. Check Writer must include the following functionality: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that “Check Writer” is an integrated on-line/instant validation and check writing application for use by the Lottery at Headquarters. Scientific Games will provide two personal computer workstations and printers suitable for this application. Scientific Games will also provide the check stock for use with this application. We propose a complete Check Writer application that will conform to all current Maine State Lottery policies and processes. The application will support payment of instant ticket prizes and draw prizes. It will be capable of issuing special administrative checks and retailer bonuses, debt setoff, split awards, tax payment retention, and tracking annuity prizes. Please review our offering below to get an idea of the power provided this application. SPLIT AWARDS The AEGIS-EF system will support split awards on a winning ticket worth more than $599 (or another Lottery-designated amount). It will also properly create the associated W-2Gs for each winning player. STATE INCOME TAX CALCULATIONS The Check Writer subsystem will support the entry of information into the split award database and ensure that Maine state income tax is not deducted from payments to out of state players (if desired). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-215 3.4-216 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT FEDERAL TAX CALCULATION The proposed Check Writer application will properly calculate Federal tax on administrative checks of over $599 when indicated by Lottery personnel. ANNUITIES The software always checks the last payment date of an annuity prize to ensure that checks will not be issued beyond the annuity period. SELLING BONUS AND RETAILER INCENTIVES Scientific Games will ensure that administrative checks manually created to issue prize awards will be processed and recorded properly. When such a check is issued, we will provide a screen selection for the operator to award the retailer selling bonus or retailer incentive. We will make sure that the check and selling bonus are both entered into the check database in such a way that check and bonus are crossreferenced to each other. When appropriate, the subsystem will correctly calculate the selling bonus percentage consistent with Lottery retailer bonusing program(s). If designated by the Check Writer station operator, the system can base that payment on the jackpot amount, not the cash option amount. ADMINISTRATIVE CHECKS AEGIS-EF will support manual recording of administrative checks in a way that will update all system files that impact financial or tax reporting to state and Federal agencies. We will ensure that these transactions are properly identified within the system and are retained for subsequent auditing. Manually produced administrative checks will be listed on the check registers for each validation claims unit on the day of check entry into the system. CONCURRENT PRINT FUNCTIONS The AEGIS-EF system will permit multiple Check Writer users to print all necessary reports and checks concurrently. W2GS AND 1099S The system will allow the printing of the prize recipient’s mailing address rather than the winner’s physical (residential) address. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT CHECK REGISTER Our system supports multiple concurrent prize award stations that can be set up in different locations around the state. We will associate the Maine State Lottery code for each office with each issued check to allow improved tracking and reporting. VOIDED CHECKS The AEGIS-EF Check Writer subsystem will properly process voided checks. If a voided check is re-issued under check maintenance, it will update the correction in the W2-G database. A sample screen capture shows the information fields available to the Lottery as shown in Figure 3.4-111. Check Writer will include the functionality described on the following page. Figure 3.4-111: Sample Screenshot of Information Fields Available to the Lottery RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-217 3.4-218 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.16.1 CLAIMANT INFORMATION RFP Requirement: Capture and print complete claimant information required for IRS reporting at the time payment is made. This process shall include the ability to automatically calculate and withhold taxes and withhold other designated amounts from the prize on an ad hoc basis. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games’ Check Writer will provide full support for printing prize award checks. At the time of payment, it will provide efficient input of claimant data required for IRS reporting and withholding. Claimant information will also include Lottery defined demographic information. Figure 3.4-112 depicts a Draw Claims View Screen and Figure 3.4-112 depicts an Instant Claims View Screen. Figure 3.4-112: Draw Claims View Screen RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT Figure 3.4-113: Instant Claims View Screen All input data is retained in the system’s database, so is always available for redisplay in the event that a player has more than one winning ticket. This repopulation feature will greatly reduce clerk data input effort. The system will also automatically calculate state and federal withholding taxes and perform debt set-off. Withholding will be appropriately suppressed for prize claimants living outside the state and/or outside the Unites States. The awards clerk will also have tools designed to withhold other monetary amounts on an ad hoc basis. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-219 3.4-220 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.16.2 PRIZE AMOUNT RFP Requirement: Properly capture the prize amount from the validation process and mark the ticket as validated/paid. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. When a draw or instant ticket is submitted for redemption at a Lottery prize issuing office, AEGIS-EF will perform the standard series of validation checks before authorizing payment. Once the authorization is returned to the terminal, the prize monetary amount will be captured by the Check Writer. After all required player information is entered by the prize clerk, an appropriate check will be printed, and all data stored in the system database. As part of this process, the ticket will be registered in the database as having been paid. 3.4.16.3 PRINT RFP Requirement: Print Maine State Lottery checks and W2Gs utilizing MICR capable printers. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Check Writer will have the ability to print checks using the full encoding capabilities of the Lottery-provided MICR capable lasers located at Maine State Lottery Headquarters. Similarly, the system will use these (and other designated network printers) to print W2G forms, 1099s, ticket receipt forms, check register reports, annuity status, split check details, and other prize award documents. 3.4.16.4 PRIZE PAYMENT PROCESS RFP Requirement: Allow a prize payment process, via keyboard entry, for prizes not included in the validation system. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT The AEGIS-EF Check Writer will allow clerks to input data on a keyboard to issue checks not associated with the ticket redemption process. These checks include administrative payments, replacement checks, and retailer bonus awards. As with all checks, the issuing clerk must have sufficient system security privileges; large value checks may require a second authorization password. 3.4.16.5 PRINTING OF MISCELLANEOUS NON-PRIZE CHECKS RFP Requirement: Allow printing of miscellaneous non-prize checks with the ability to designate proper accounting and complete name and address for mailing. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The print function will support miscellaneous non-prize checks (e.g., administrative payments, retailer bonuses, and replacement checks). It will adhere to Lottery accounting policies by requiring the input of the complete name and address for mailing. Field widths will be sufficient to accept long names and addresses. In addition to the payee name and address, the system may require input of date, monetary amount, and an optional comment. 3.4.16.6 NON-CASH PRIZE ACCOUNTING RFP Requirement: Allow accounting for non-cash prizes. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Check Writer will be able to document the payment of non-cash prizes, such as annuity calculations. It can also account for zero cash prizes if the claimant has a debt-setoff greater than the prize value. We will work with the Lottery to determine other types of non-cash prize (e.g., merchandise) awards that must be included in the Check Writer’s accounting database. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-221 3.4-222 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.16.7 INTERIM REPORTING RFP Requirement: Allow for interim daily reporting of check printing at each location, organized by each user generating checks. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. AEGIS-EF allows for interim reporting of check printing, organized by each user generating checks including claim center payments summarizing the type (game) of payment. 3.4.16.8 INTERFACE RFP Requirement: Provide detail for interface to the Lottery’s financial accounting system. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. We will rely upon the well-defined AEGIS-EF APIs to interface to the Lottery’s financial accounting system so that the systems can exchange check writing detail. 3.4.17 LOTTERY SALES REPRESENTATIVE AUTOMATION RFP Requirement: The Lottery has a field force of sales representatives for whom the Vendor must propose an automation capability. LSRs would access gaming system information about their retailer accounts from locations around Maine. Account information includes but is not limited to retailer registration information; sales by game; account status; instant inventory. The following specifications would be met: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-223 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-224 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-225 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-226 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-227 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-228 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-229 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-230 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-231 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-232 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-233 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-234 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-235 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.4-236 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4.18 3.4-237 PLAYER REWARDS SYSTEM RFP Requirement: The Vendor must propose a loyalty program that supports registering players for various informational, promotional, entertainment, and data gathering purposes. The player rewards application will be due at start-up. The specifications of the Player Rewards System shall be worked out in detail with the Lottery but in general the Lottery is looking for the following types of functionality. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games supports the Maine State Lottery’s desire to provide a Player Rewards System which supports a loyalty program for its players. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-238 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-239 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-240 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-241 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-242 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-243 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-244 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-245 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-246 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-247 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-248 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-249 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-250 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-251 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-252 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-253 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-254 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-255 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-256 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-257 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-258 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-259 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-260 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-261 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-262 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-263 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-264 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-265 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-266 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-267 CONFIDENTIAL SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT 3.4-268 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT WHY SCIENTIFIC GAMES? • Now, more than any other time in the history of the lottery industry, suppliers and lotteries will benefit enormously from finding ways of reaching new customers and retaining longtime players. With Scientific Games and our AEGIS-EF™ system, the tools you need are right at your fingertips. • The Lottery InSite™ Executive Information System provides the Maine Lottery with a powerful reporting and monitoring toolkit that is readily available on your computer desktop. You will have immediate access to real-time data when you want it. • Advanced security features ensure the integrity of your lottery gaming system at all times. There is no possibility of terminals signing on with the wrong terminal application loaded. Draw control features are enhanced while lottery pool closing times are drastically reduced. • By adhering to NASPL certified quality assurance and software release protocols, the Maine Lottery is assured that your vendor will be following the standards established BY the lottery industry, FOR the lottery industry. The Maine Lottery has seen the benefits of NASPL certification with the on time, extremely successful software development, testing and implementation of six planned draw games releases during 2009. • Over the past 11 years, Scientific Games has proven that we can and will continue to deliver software support and services that will meet and exceed your business objectives for the next decade and beyond. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.4-269 3.4-270 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY A WORLD OF POSSIBILITIES PRINTED PRODUCTS • SYSTEMS • GAMING Submitted to: Maine State Lottery Division of Purchases Burton M. Cross Building 111 Sewall Street 4th Floor 9 State House Station Augusta, Maine • 04333-0009 Submitted by: Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA • 30004 Contact Person: William Huntley President, Lottery Systems Tel: 770.664.3700 • Fax: 678.624.4115 Lottery Gaming System and Instant Ticket Printing • RFP # 201207350 • November 5, 2012 Volume I – Technical (Non-Price) Proposal Book 2 of 3 © 2012 by Scientific Games International, Inc. The information contained in this document is copyrighted by Scientific Games International, Inc. Portions of this document which are identified as “confidential” or “proprietary” may not be reproduced in any manner without the prior written consent of Scientific Games International, Inc. For more information, please contact: Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA 30004 USA Phil Bauer Vice President, Corporate Counsel and Assistant Secretary Phone: 770-664-3700 Fax: 678-297-5118 CONFIDENTIAL STATEMENT 1 The specific statutory authority relied upon by Scientific Games for exempting the material in our Proposal clearly marked as “Confidential” from disclosure under Maine’s FOAA’s definition of “public record” is as follows: “CONFIDENTIAL TRADE SECRET EXEMPT FROM DISCLOSURE PURSUANT TO MAINE REVISED STATUTES TITLE 1, SECTION 402(3)(B)”. RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY CONFIDENTIAL STATEMENT 2 This page intentionally left blank. RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 1 Title Page Copyright Page Table of Contents List of Figures Glossary SECTION 1.8: PROPOSAL FORMAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8-1 1.8.1 VOLUME I – TECHNICAL (NON-PRICE) PROPOSAL. . . . . . . . . . . . . . . . . . . . . . . . 1.8-1 SECTION 1.8.1.B: FORMAL PRESENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.B-1 SECTION 1.8.1.C: PROPOSAL BOND AND LITIGATION BOND. . . . . . . . . . . . . . . 1.8.1.C-1 1.8.1.C PROPOSAL BOND AND LITIGATION BOND . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.C-1 SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.D-1 1.8.1.D DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION . . . . . . . . . . . 1.8.1.D-1 SECTION 1.8.1.E: ACKNOWLEDGEMENT OF ALL RFP ADDENDA. . . . . . . . . . . . .1.8.1.E-1 1.8.1.E ACKNOWLEDGMENT OF ALL RFP ADDENDA . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.E-1 SECTION 1.8.1.F: RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.F-1 1.8.1.F RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 . . . . . . . . . . . . 1.8.1.F-1 SECTION 1.8.1.G: VENDOR-SELECTED TECHNICAL DOCUMENTATION AS APPENDICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.G-1 1.8.1.G VENDOR-SELECTED TECHNICAL DOCUMENTATION AS APPENDICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.G-1 SECTION 1.8.1.H: RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.H-1 1.8.1.H RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.H-1 SECTION 3.0: INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-1 3.0.1 3.0.2 3.0.3 3.0.4 3.0.5 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FLEXIBILITY OF THE SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CERTIFIED EQUIPMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NEW AND UNUSED EQUIPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OSHA STANDARDS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RFP NO. 201207350 3.0-20 3.0-30 3.0-35 3.0-36 3.0-36 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 2 SECTION 3.1: CENTRAL CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-1 3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 3.1.6 GAMING CONFIGURATION AT THE PRIMARY SITE . . . . . . . . . . . . . . . . . . . . . . . 3.1-7 REMOTE BACKUP SITE CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-37 TESTING AND DEVELOPMENT CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . 3.1-44 INTERNAL CONTROL SYSTEM (ICS) CONFIGURATION . . . . . . . . . . . . . . . . . . . 3.1-51 GAMING QUANTITATIVE PERFORMANCE CRITERIA . . . . . . . . . . . . . . . . . . . . 3.1-51 OPERATING HOURS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-62 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-1 3.2.1 3.2.2 3.2.3 3.2.4 RETAILER TERMINAL HARDWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-2 PRIVILEGED VALIDATION RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . 3.2-125 MULTIPLE TERMINALS PER RETAILER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-126 ALTERNATIVE SALES AND ACCESS DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-126 SECTION 3.3: COMMUNICATIONS NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-1 3.3.1 3.3.2 3.3.3 3.3.4 NETWORK DESIGN AND IMPLEMENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK DESIGN FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK ADMINISTRATION SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK MONITORING AND FAULT RESOLUTION . . . . . . . . . . . . . . . . . . . . 3.3-11 3.3-42 3.3-67 3.3-76 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT . . . . . . . . . . . . . . 3.4-1 3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 3.4.6 3.4.7 3.4.8 3.4.9 3.4.10 3.4.11 3.4.12 3.4.13 3.4.14 3.4.15 3.4.16 3.4.17 3.4.18 GAMING SOFTWARE SECURITY AND CONTROL FEATURES AND FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-31 DRAW GAMES DRAWING CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-72 GAMES MANAGEMENT APPLICATION FEATURES AND CAPABILITIES . . . 3.4-82 SUPPORT OF INSTANT TICKET TRANSACTIONS AT RETAILERS . . . . . . . . . . 3.4-98 INSTANT TICKET ACCOUNTING AND MANAGEMENT . . . . . . . . . . . . . . . . . 3.4-108 INSTANT TICKET ORDER FULFILLMENT – TELEMARKETING SYSTEM . . . 3.4-114 INSTANT TICKET ORDER DISTRIBUTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-135 RETAILER ACCOUNTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-151 INTERNAL CONTROL SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-160 DATABASE ACCESS AND DATA EXCHANGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-163 MANAGEMENT AND ADMINISTRATIVE REPORTS . . . . . . . . . . . . . . . . . . . . . . 3.4-167 SPECIAL SECURITY INFORMATION REPORTING . . . . . . . . . . . . . . . . . . . . . . . . 3.4-172 INTERNET-BASED SUBSCRIPTION SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-177 SECOND CHANCE DRAWING APPLICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-191 ADVERTISING CONTENT MANAGEMENT SYSTEM . . . . . . . . . . . . . . . . . . . . . 3.4-203 PRIZE PAYMENT CHECK WRITER SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-215 LOTTERY SALES REPRESENTATIVE AUTOMATION . . . . . . . . . . . . . . . . . . . . . 3.4-222 PLAYER REWARDS SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-237 RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 3 SECTION 3.5: GAMES AND MARKETING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-1 3.5.1 3.5.2 3.5.3 3.5.4 3.5.5 3.5.6 3.5.7 3.5.8 3.5.9 CORPORATE MARKETING SUPPORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-4 PLAYER ANALYSIS AND RETAILER PLACEMENT ASSISTANCE . . . . . . . . . . . 3.5-219 SALES REPORTING DATA ANALYSIS SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-219 DRAW GAMES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-234 DRAW GAME PROMOTIONAL FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-248 INSTANT GAME SUPPORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-265 EXTERNAL COUPONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-268 SYSTEM GENERATED COUPONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-270 ADDITIONAL NON-TRADITIONAL GAMING AND NON-GAMING CAPABILITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-273 3.5.9.1 QUICKER PIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-273 3.5.9.2 SCIENTIFIC GAMES’ FIELD SERVICE VEHICLE WRAPS . . . . . . . . . . . . . . . . . . . 3.5-275 3.5.9.3 LOTTERY INMOTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-276 3.5.9.4 NON-GAMING CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-284 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-1 3.6.1 3.6.2 3.6.3 3.6.4 3.6.5 3.6.6 3.6.7 PRIMARY SITE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REMOTE BACK-UP SITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LOCAL GENERAL OFFICE, WAREHOUSE, AND SERVICE CENTER . . . . . . . . . TRAINING FACILITIES AT LOTTERY HEADQUARTERS . . . . . . . . . . . . . . . . . . . TESTING ROOM AT LOTTERY HEADQUARTERS . . . . . . . . . . . . . . . . . . . . . . . . . BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN . . . . . . . . . . . . . . . SUCCESSFUL VENDOR CORPORATE INFRASTRUCTURE PROTECTION PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-10 3.6-28 3.6-48 3.6-49 3.6-53 3.6-54 3.6-62 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-1 3.7.1 3.7.2 3.7.3 3.7.4 3.7.5 3.7.6 3.7.7 3.7.8 3.7.9 3.7.10 3.7.11 3.7.12 3.7.13 3.7.14 RFP NO. 201207350 VENDOR PERSONNEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-10 OPERATIONS SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-74 TERMINAL PROVISIONING SERVICES: MOVES, ADDS, CHANGES, REMOVALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-82 SUPPORT OF THE LOTTERY'S PARTNERSHIP WITH RETAILERS . . . . . . . . . . 3.7-84 RETAILER TRAINING PROGRAMS, INITIAL AND ONGOING . . . . . . . . . . . . . . 3.7-91 RETAILER TERMINAL USER DOCUMENTATION . . . . . . . . . . . . . . . . . . . . . . . . 3.7-130 LOTTERY STAFF TRAINING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-141 RETAILER CONSUMABLES SUPPLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-153 RETAILER EQUIPMENT MAINTENANCE PROGRAM . . . . . . . . . . . . . . . . . . . . 3.7-157 OTHER HOST AND NETWORK EQUIPMENT MAINTENANCE . . . . . . . . . . . 3.7-197 TROUBLE TRACKING, DISPATCH, AND REPORTING SYSTEM (HOTLINE SUPPORT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-201 TECHNICAL SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-224 OPERATION SECURITY PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-239 ELECTRONIC MEDIA, COMPUTER ROOM PAPER AND SUPPLIES . . . . . . . . 3.7-243 • NOVEMER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 4 3.7.15 3.7.16 OPERATIONS ACCORDING TO ASSOCIATION RULES AND STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-243 INSTANT TICKET OPERATIONAL SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-244 SECTION 3.8: IMPLEMENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-1 3.8.1 3.8.2 3.8.3 3.8.4 3.8.5 3.8.6 3.8.7 CONVERSION STRATEGY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-9 FORMAL IMPLEMENTATION PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-28 INTERIM FACILITIES AND PROCESSES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-35 INSTALLATION AND LOTTERY ACCEPTANCE TESTING . . . . . . . . . . . . . . . . . 3.8-36 PROJECT REPORTING AND MONITORING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-43 VALIDATION AFTER CONVERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-58 HISTORICAL DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-60 SECTION 3.9: VENDOR CORPORATE CAPABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-1 3.9.1 3.9.2 3.9.3 3.9.4 3.9.5 3.9.6 3.9.7 3.9.8 3.9.9 3.9.10 CORPORATE BACKGROUND REVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-33 GAMING SYSTEMS EXPERIENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-37 CONTRACT PERFORMANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-67 PENDING WORKLOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-71 MANUFACTURING CAPABILITIES FOR TERMINALS . . . . . . . . . . . . . . . . . . . . . 3.9-74 SOFTWARE DEVELOPMENT AND SUPPORT CAPABILITIES . . . . . . . . . . . . . . . 3.9-93 SECURITY MANAGEMENT CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-109 PROJECT MANAGEMENT CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-131 RESEARCH AND DEVELOPMENT PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-154 FINANCIAL VIABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-193 SECTION 3.10: ECONOMIC IMPACT WITHIN THE STATE OF MAINE . . . . . . . . . . . 3.10-1 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-1 3.11.1 3.11.2 3.11.3 3.11.4 3.11.5 3.11.6 OBJECTIVES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-79 INSTANT TICKET GAME TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . . 3.11-80 PLANNING AND PRODUCTION OF INSTANT TICKETS . . . . . . . . . . . . . . . . . . 3.11-85 SECURITY REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-423 INVENTORY CONTROL, ORDER PACKAGING, DELIVERY, RETURNS . . . . 3.11-551 SYSTEM INTERFACES AND DATA MANAGEMENT. . . . . . . . . . . . . . . . . . . . . . 3.11-557 RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES 1 Figure 3.0-1 AEGIS Enterprise Framework – Typical Components . . . . . . . . . . . . . . . . . . . . . . . . 3.0-4 Figure 3.0-2 WAVE Terminal Key Product Features (Front View). . . . . . . . . . . . . . . . . . . . . . . . . 3.0-6 Figure 3.0-3 WAVE Terminal Product Features (Rear View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-6 Figure 3.0-4 Project Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-11 Figure 3.0-5 Scientific Games’ Ongoing Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . 3.0-13 Figure 3.0-6 FY01 through FY1 % Increase in Draw Game Sales (Scientific Games vs. Industry) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-18 Figure 3.0-7 Features and Benefits of the AEGIS-EF to the Maine State Lottery, Retailers, and Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-21 Figure 3.0-8 Global Footprint of Scientific Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-30 Figure 3.1-1 HP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-9 Figure 3.1-2 Primary Data Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-10 Figure 3.1-3 CFE Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-12 Figure 3.1-4 TXE Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-13 Figure 3.1-5 RDB Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-13 Figure 3.1-6 GMSWEB Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-14 Figure 3.1-7 AD and DC Servers Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-14 Figure 3.1-8 PAS Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-15 Figure 3.1-9 RAVENWeb Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-16 Figure 3.1-10 SNMP Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-16 Figure 3.1-11 LIWEB and LIDWH Servers Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-17 Figure 3.1-12 Primary Data Center Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-19 Figure 3.1-13 Production 1 Rack (Primary Data Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-20 Figure 3.1-14 Production Rack 2 (Primary Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-21 Figure 3.1-15 Test Rack 1 (Primary Data Center). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-22 Figure 3.1-16 Test SGI Rack (Primary Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-23 Figure 3.1-17 OpsFusion Escalation Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-32 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES 2 Figure 3.1-18 Back-Up Data Center Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-40 Figure 3.1-19 Production 3 Rack (Back-Up Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-41 Figure 3.1-20 Production 4 Rack (Back-Up Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-42 Figure 3.1-21 AEGIS-EF Exceeds RFP Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-53 Figure 3.1-22 Benchmark Results for Proposed Communication Technology . . . . . . . . . . . . . . . 3.1-57 Figure 3.1-23 Benchmark Results for Proposed Communication Technology . . . . . . . . . . . . . . . 3.1-58 Figure 3.2-1 Carolyn Vige, Owner of Vige’s Convenience Store in Naugatuck, Connecticut . . . 3.2-6 Figure 3.2-2 WAVE Six Step Process to Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-8 Figure 3.2-3 WAVE Terminal Key Product Features (Front View). . . . . . . . . . . . . . . . . . . . . . . . . 3.2-9 Figure 3.2-4 WAVE Terminal Key Product Features (Rear View). . . . . . . . . . . . . . . . . . . . . . . . . 3.2-10 Figure 3.2-5 Document Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-11 Figure 3.2-6 Operator Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-11 Figure 3.2-7 Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-12 Figure 3.2-8 Wireless Bar Code Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-12 Figure 3.2-9 WAVE Terminal Core Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-13 Figure 3.2-10 Exploded View of the WAVE’s Serviceable Components . . . . . . . . . . . . . . . . . . . . . 3.2-14 Figure 3.2-11 Extensive Assortment of Ports Available on the WAVE . . . . . . . . . . . . . . . . . . . . . . 3.2-14 Figure 3.2-12 Lottery Signage/Marketing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-15 Figure 3.2-13 Pennsylvania Information Sticker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-15 Figure 3.2-14 WAVE and Extrema Terminals Footprint Comparison . . . . . . . . . . . . . . . . . . . . . . 3.2-17 Figure 3.2-15 WAVE Terminal Rear Cover and Cable Management Capabilities . . . . . . . . . . . . 3.2-17 Figure 3.2-16 Typical WAVE Sell Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-24 Figure 3.2-17 Retailer Adjustable Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-25 Figure 3.2-18 Sell Screen with Various Graphics and Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-26 Figure 3.2-19 Deferred Message Available for Viewing or Printing. . . . . . . . . . . . . . . . . . . . . . . . . 3.2-27 Figure 3.2-20 WAVE Sell Screen with Future Game (Page 1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-29 Figure 3.2-21 WAVE Sell Screen (Page 2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-30 Figure 3.2-22 Age Verification Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-33 Figure 3.2-23 WAVE Terminal Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-34 Figure 3.2-24 Graphic Capabilities of the WAVE Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-36 Figure 3.2-25 Graphic Capabilities of the WAVE Printer (Continued) . . . . . . . . . . . . . . . . . . . . . 3.2-37 Figure 3.2-26 Graphic Capabilities of the WAVE Printer (Continued) . . . . . . . . . . . . . . . . . . . . . 3.2-38 Figure 3.2-27 Ticket Stacking Capabilities of WAVE Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-40 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.2-28 Changing Paper is Easy with WAVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-40 Figure 3.2-29 Iowa Lottery Terminal Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-57 Figure 3.2-30 Iowa Lottery Terminal User ID Pop-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-57 Figure 3.2-31 Iowa Lottery Terminal Password Pop-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-58 Figure 3.2-32 Selling a Game from a Single Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-60 Figure 3.2-33 Parameter Buttons Build Wager Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-61 Figure 3.2-34 The Send Button is Faded Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-62 Figure 3.2-35 Manual Key Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-63 Figure 3.2-36 WAVE Document Stacking Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-64 Figure 3.2-37 Playslips can be Scanned at any Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-67 Figure 3.2-38 Retailer Clearing Scanner Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-69 Figure 3.2-39 Scanning Draw Game Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-74 Figure 3.2-40 Online Cash manual Entry Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-74 Figure 3.2-41 Two Dimensional Bar Code Reader Docked on Printer . . . . . . . . . . . . . . . . . . . . . . 3.2-76 Figure 3.2-42 Handheld Bar Code Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-76 Figure 3.2-43 Retailers can Manually Enter Verification Data on WAVE . . . . . . . . . . . . . . . . . . . 3.2-77 Figure 3.2-44 Iowa Lottery Promotion Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-78 Figure 3.2-45 WAVE’s Wireless Handheld Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-79 Figure 3.2-46 The WAVE Screen can Clearly Differentiate Between Training Mode and Live Selling Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-80 Figure 3.2-47 Training Mode Tickets Clearly Marked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-81 Figure 3.2-48 Special Functions Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-82 Figure 3.2-49 HELP Screen for Special Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-82 Figure 3.2-50 Retailer Diagnostic Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-83 Figure 3.2-51 “Back Cover Open” Error Pop-Up Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-84 Figure 3.2-52 Pop-Up Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-88 Figure 3.2-53 WAVE Terminal Port Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-91 Figure 3.2-54 The WAVE Terminal Peripheral Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-92 Figure 3.2-55 The WAVE Terminal Peripheral Interfaces Details. . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-92 Figure 3.2-56 Locking Rear Cover with Intrusion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-93 Figure 3.2-57 Accent Color – Front of the WAVE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-99 Figure 3.2-58 Accent Color – Rear of the WAVE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-100 Figure 3.2-59 Setting a Lower Dollar Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-103 Figure 3.2-60 Total Wager Transaction Sell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-104 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 3 LIST OF FIGURES 4 Figure 3.2-61 WAVE Terminal’s Sell/Pay Limit Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-105 Figure 3.2-62 Current Maine Price Warning and Price Alert Popup Message. . . . . . . . . . . . . . . 3.2-105 Figure 3.2-63 WAVE Customer History with Past Transactions Window. . . . . . . . . . . . . . . . . . 3.2-106 Figure 3.2-64 Printed Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-107 Figure 3.2-65 Previous Transaction on Sale Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-108 Figure 3.2-66 Sample Printed Transaction Report with Lottery Approved Message . . . . . . . . . 3.2-111 Figure 3.2-67 Sample Report Print-Out and Training Mode Tickets with “VOID – NOT FOR SALE” Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-111 Figure 3.2-68 Backlit, Monochrome Liquid Crystal Display with the WAVE and Other Peripherals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-114 Figure 3.2-69 Self-Service Ticket Checker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-116 Figure 3.2-70 19" Widescreen (16:9) Customer Advertising Display. . . . . . . . . . . . . . . . . . . . . . . 3.2-117 Figure 3.2-71 17" (4:3) Pennsylvania Lottery Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-118 Figure 3.2-72 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-122 Figure 3.2-73 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-122 Figure 3.2-74 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-124 Figure 3.2-75 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-124 Figure 3.2-76 Sample PlayCentral with a Maine Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-128 Figure 3.2-77 Sample PlayCentral with a Maine Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-129 Figure 3.2-78 PlayCentral with a Custom Pennsylvania Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-130 Figure 3.2-79 PlayCentral Bill Acceptor (Outside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-131 Figure 3.2-80 PlayCentral Playslip Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-131 Figure 3.2-81 PlayCentral 2-D Bar Code Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-132 Figure 3.2-82 PlayCentral Magnetic Stripe Reader/Smart Card Reader . . . . . . . . . . . . . . . . . . . . 3.2-132 Figure 3.2-83 Single Bin Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-133 Figure 3.2-84 PlayCentral Bill Acceptor (Inside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-133 Figure 3.2-85 PlayCentral UPS Battery Back-Up and Storage Area . . . . . . . . . . . . . . . . . . . . . . . . 3.2-134 Figure 3.2-86 Main Menu Game Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-135 Figure 3.2-87 Examples from Lottery Plus iPhone Applications . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-137 Figure 3.2-88 Final Purchase Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-138 Figure 3.2-89 iPhone Application Identity Scan 2-D Bar Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-138 Figure 3.2-90 Identity Scan Personalized Player Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-139 Figure 3.2-91 Instant Game Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-141 Figure 3.2-92 Ticket Purchase Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-142 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.2-93 Advantages of Touchscreen vs. Traditional Ticket Windows . . . . . . . . . . . . . . . . 3.2-143 Figure 3.2-94 Draw Game Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-145 Figure 3.2-95 Final Purchase Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-146 Figure 3.2-96 Purchasing a Powerball Manual Play Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-147 Figure 3.2-97 Example of PlayCentral Help Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-148 Figure 3.2-98 Retailer Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-149 Figure 3.2-99 Load Ticket Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-150 Figure 3.2-100 Touchscreen Inside the PlayCentral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-150 Figure 3.2-101 The PlayCentral Queries the Retailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-102 A “NO” Response Prompts for Ticket Information . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-103 Keypad for Entering Game and Pack Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-104 Scanning Games and Pack Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-152 Figure 3.2-105 Waiting for Pack Insertion Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-152 Figure 3.2-106 Inserting a Pack’s First Ticket into Throat of the Dispenser. . . . . . . . . . . . . . . . . . 3.2-153 Figure 3.2-107 PlayCentral Instant Game Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-161 Figure 3.2-108 Single Bin Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-161 Figure 3.2-109 PlayCentral Bill Acceptor (Outside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-162 Figure 3.2-110 PlayCentral Kiosk Remote Control Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-164 Figure 3.2-111 PlayCentral’s Design Complies with the ADA International Disability Height Standard Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-165 Figure 3.2-112 PlayCentral Medeco Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-166 Figure 3.2-113 Norsk Tipping POS Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-172 Figure 3.2-114 Responsive Website Design with Optimized View for Computer, Mobile, and Tablet Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-177 Figure 3.2-115 Mobile App Functionality Screenshots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-178 Figure 3.2-116 Scientific Games’ Game Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-179 Figure 3.2-117 Sample Bonus Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-180 Figure 3.3-1 Scientific Games’ Network Architecture Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-3 Figure 3.3-2 Proposed Network Design for the Lottery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-3 Figure 3.3-3 Scientific Games’ Notable Network Communications Achievements . . . . . . . . . . . 3.3-4 Figure 3.3-4 Network Configuration Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-13 Figure 3.3-5 Strengths and Limitations of Technology Choices. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-14 Figure 3.3-6 Technology Solution Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-18 Figure 3.3-7 Retailer Lottery Transaction Using CDMA Technology. . . . . . . . . . . . . . . . . . . . . . 3.3-21 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 5 LIST OF FIGURES 6 Figure 3.3-8 DSL Network used to Connect Retailers to Primary and Back-Up Data Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-24 Figure 3.3-9 Scientific Games’ Single Satellite and Dual Hub Design for Retailer Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-25 Figure 3.3-10 Retailer Lottery Transaction Using VSAT IP Technology . . . . . . . . . . . . . . . . . . . . 3.3-26 Figure 3.3-11 NOAA Maine Weather Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-27 Figure 3.3-12 Traditional WAN/ATM Frame Relay versus MPLS Connectivity. . . . . . . . . . . . . . 3.3-28 Figure 3.3-13 Inter-Site Connectivity Using MPLS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-31 Figure 3.3-14 Access Technology Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-66 Figure 3.3-15 Terminal Provisioning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-68 Figure 3.3-16 Configuration Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-69 Figure 3.3-17 NCM Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-70 Figure 3.3-18 Configuration Management – Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-71 Figure 3.3-19 Change Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-73 Figure 3.3-20 Network Performance Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-79 Figure 3.3-21 RAVENWeb Network Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-81 Figure 3.3-22 RAVENWeb’s Search Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-82 Figure 3.3-23 Browser Portal Network Grid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-83 Figure 3.3-24 Terminal Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-85 Figure 3.3-25 NPM Network Summary – Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-87 Figure 3.3-26 NPM Router Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-88 Figure 3.3-27 NetFlow Analyzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-89 Figure 3.3-28 NPM Traffic Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-95 Figure 3.4-1 AEGIS Enterprise Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-5 Figure 3.4-2 GMS Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-8 Figure 3.4-3 Lottery InSite Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-10 Figure 3.4-4 Lottery InSite Personalize your Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-11 Figure 3.4-5 Lottery InSite Operational Support Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-12 Figure 3.4-6 Executive Dashboard Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-14 Figure 3.4-7 Lottery InSite Real-Time Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-14 Figure 3.4-8 Lottery InSite Historical Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-15 Figure 3.4-9 Lottery InSite Retailer Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-16 Figure 3.4-10 Lottery InSite Retailer Ranking/Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-17 Figure 3.4-11 Lottery InSite Retailer Historical Financials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-18 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.4-12 Lottery InSite Retailer Fun Facts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-19 Figure 3.4-13 Lottery InSite Select a Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-20 Figure 3.4-14 Lottery InSite Report Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-21 Figure 3.4-15 Lottery InSite Analysis Report Builder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-22 Figure 3.4-16 Lottery InSite Support Page (Upper-Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-23 Figure 3.4-17 Lottery InSite Active Retailer Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-24 Figure 3.4-18 Lottery InSite Weather Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-25 Figure 3.4-19 Lottery InSite Work Set from Data Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-26 Figure 3.4-20 Lottery InSite Ticket Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-27 Figure 3.4-21 Lottery InSite Transaction Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-27 Figure 3.4-22 Lottery InSite Transaction Query Result Download . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-28 Figure 3.4-23 Sample Ticket Research Screen Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-35 Figure 3.4-24 Exchange Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-40 Figure 3.4-25 Liability Limits Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-45 Figure 3.4-26 Terminal Profile Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-47 Figure 3.4-27 Geo-Tethering Solution Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-49 Figure 3.4-28 Application Checksum Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-52 Figure 3.4-29 ClearQuest Change History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-60 Figure 3.4-30 Draw Game Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-73 Figure 3.4-31 Draw Shutdown Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-73 Figure 3.4-32 Draw Scan Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-74 Figure 3.4-33 Draw Certification Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-74 Figure 3.4-34 Draw Status View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-76 Figure 3.4-35 Draw Verify Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-78 Figure 3.4-36 Draw Verify (Verified) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-79 Figure 3.4-37 Auto-Close Game Draw Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-81 Figure 3.4-38 GMS Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-83 Figure 3.4-39 GMS Reports Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-84 Figure 3.4-40 GMS Pack Status Maintenance Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-85 Figure 3.4-41 GMS Pack Status Maintenance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-85 Figure 3.4-42 Retailer Terminal Status is Easily Changed by an Authorized User . . . . . . . . . . . . 3.4-87 Figure 3.4-43 Retailer Terminal Status is Easily Changed by an Authorized User . . . . . . . . . . . . 3.4-87 Figure 3.4-44 Game Control – Allow or Disallow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-89 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 7 LIST OF FIGURES 8 Figure 3.4-45 Creating a Retailer Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-90 Figure 3.4-46 Message Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-91 Figure 3.4-47 Message Status Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-92 Figure 3.4-48 Creating a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-93 Figure 3.4-49 Message Priority Drop Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-94 Figure 3.4-50 Ticket Message Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-94 Figure 3.4-51 Ticket Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-95 Figure 3.4-52 High Resolution Image Capability of Optional Customer Display . . . . . . . . . . . . . 3.4-96 Figure 3.4-53 Example of a Top-of-Ticket Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-97 Figure 3.4-54 GMS Retailer Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-98 Figure 3.4-55 GMS Pack Status Maintenance Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-105 Figure 3.4-56 GMS Pack Status Maintenance Screen (Sorted by Game/Pack). . . . . . . . . . . . . . . 3.4-106 Figure 3.4-57 Tel-Sell Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-115 Figure 3.4-58 Building the Tel-Sell Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-119 Figure 3.4-59 Tel-Sell Call List Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-120 Figure 3.4-60 Tel-Sell Order Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-121 Figure 3.4-61 Tel-Sell Defer Call Pop-up Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-123 Figure 3.4-62 Retailer Call List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-126 Figure 3.4-63 GMS Retailer Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-128 Figure 3.4-64 GMS Retailer Search Screen Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-129 Figure 3.4-65 GMS Additional Search Criteria Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-130 Figure 3.4-66 GMS Pending Orders Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-137 Figure 3.4-67 Order Summary Screen for Packaging (Not filled). . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-138 Figure 3.4-68 Order Summary Screen for Packaging (Filled) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-139 Figure 3.4-69 Shipment Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-140 Figure 3.4-70 Manifest Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-141 Figure 3.4-71 GMS Pending Order Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-147 Figure 3.4-72 GMS Filled Order Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-148 Figure 3.4-73 Maryland Lottery’s DSR Bar Coded ID Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-150 Figure 3.4-74 Maryland Lottery’s DSR Check In/Out Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-151 Figure 3.4-75 GMS Retailer Adjustment Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-157 Figure 3.4-76 GMS Retailer Ranking Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-164 Figure 3.4-77 GMS Retailer Ranking Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-164 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.4-78 GMS Sample Ended Games Report (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-165 Figure 3.4-79 GMS Sample Ended Games Report (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-166 Figure 3.4-80 Retailer and Corporate Access to Data is Fast, Easy, Secure and Controlled . . . . 3.4-169 Figure 3.4-81 Retailers and Authorized Corporate Personnel Can Access Their Information in a Variety of Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-170 Figure 3.4-82 Retailer Reports are Available Via the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-170 Figure 3.4-83 Research Anomalous Conditions Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-173 Figure 3.4-84 Mail-In Subscriptions Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-181 Figure 3.4-85 Maine Powerball Subscription Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-182 Figure 3.4-86 Maine Megabucks Subscription Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-183 Figure 3.4-87 Electronic Subscription Bet Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-184 Figure 3.4-88 Mobile Web Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-185 Figure 3.4-89 Example of the Ability to Save a Bet Request and the Bar Code. . . . . . . . . . . . . . . 3.4-186 Figure 3.4-90 Palms Casino Resort Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-194 Figure 3.4-91 Boston Red Sox Promotion (2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-195 Figure 3.4-92 New England Patriots Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-196 Figure 3.4-93 Boston Red Sox Promotion (2012) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-197 Figure 3.4-94 SCBZ Entry Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-198 Figure 3.4-95 Terminal Printed Game Second Chance Promotional Example. . . . . . . . . . . . . . . 3.4-199 Figure 3.4-96 Terminal Printed Game Second Chance Promotion Voucher Page.. . . . . . . . . . . 3.4-200 Figure 3.4-97 Lottery InMotion Upload Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-204 Figure 3.4-98 Lottery InMotion Media File Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-204 Figure 3.4-99 Lottery InMotion Approve Media File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-205 Figure 3.4-100 Lottery InMotion Playlist Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-205 Figure 3.4-101 Lottery InMotion Manage Multi-Media Object (MMO) Packages . . . . . . . . . . . . 3.4-206 Figure 3.4-102 Lottery InMotion Approve MMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-207 Figure 3.4-103 Lottery InMotion MMO Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-207 Figure 3.4-104 Lottery InMotion Dynamic Data Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-208 Figure 3.4-105 Lottery InMotion MMO Download Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-209 Figure 3.4-106 Lottery InMotion Managing CMS Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-210 Figure 3.4-107 Lottery InMotion Marketing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-211 Figure 3.4-108 Lottery InMotion Amber Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-212 Figure 3.4-109 Digital Sign Promoting Lottery Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-213 Figure 3.4-110 Digital Sign at Retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-214 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 9 LIST OF FIGURES 10 Figure 3.4-111 Sample Screenshot of Information Fields Available to the Lottery . . . . . . . . . . . . 3.4-217 Figure 3.4-112 Draw Claims View Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-218 Figure 3.4-113 Instant Claims View Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-219 Figure 3.4-114 Route Management and Retailer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-231 Figure 3.4-115 Sales are Reported Down to the Individual Game Level for Online Games and Price Point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-232 Figure 3.4-116 Retailer Instant Ticket Inventory and Sell Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-233 Figure 3.4-117 Retailer Instant Inventory with Pack Level Detail . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-233 Figure 3.4-118 Service History Screen to Allow Users to Log Retailer Visits . . . . . . . . . . . . . . . . . 3.4-234 Figure 3.4-119 Instant Game Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-235 Figure 3.4-120 Scientific Games Standard Loyalty Card Completely Responsive with the Maine State Lottery Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-240 Figure 3.4-121 iCore Players Club Engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-242 Figure 3.4-122 Introduction Page – Web Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-243 Figure 3.4-123 Introduction Page – Phone Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-244 Figure 3.4-124 Introduction Page – Tablet Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-245 Figure 3.4-125 Player Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-247 Figure 3.4-126 Player Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-248 Figure 3.4-127 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-249 Figure 3.4-128 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-252 Figure 3.4-129 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-252 Figure 3.4-130 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-253 Figure 3.4-131 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-255 Figure 3.4-132 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-255 Figure 3.4-133 Business Intelligence Shared Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-257 Figure 3.4-134 Business Intelligence Shared Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-260 Figure 3.4-135 Promotion Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-261 Figure 3.4-136 Email Help Form for VIP Club . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-262 Figure 3.5-1 3-Digit Game Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-11 Figure 3.5-2 Instant Product Highlights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-12 Figure 3.5-3 Excerpt from the Player-at-a-Glance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-13 Figure 3.5-4 Types of Primary Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-17 Figure 3.5-5 Screen Shot of a Draw Game Simulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-20 Figure 3.5-6 Screen Shot of an Internet-Based Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-21 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-7 Screen Shot of an Internet-Based Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-22 Figure 3.5-8 Toolkit Canvas Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-26 Figure 3.5-9 Desktop Wizard Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-27 Figure 3.5-10 Mapping Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-28 Figure 3.5-11 Geo-Coding Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-28 Figure 3.5-12 Geo-MAP – Reporting, Mapping, and Visualization. . . . . . . . . . . . . . . . . . . . . . . . . 3.5-30 Figure 3.5-13 Overview of Research Types Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-32 Figure 3.5-14 E V O L V E Approach to Lottery Product Marketing . . . . . . . . . . . . . . . . . . . . . . . 3.5-34 Figure 3.5-15 U.S. Lottery Sales by Game Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-44 Figure 3.5-16 Maine State Lottery Sales by Draw Game Category . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-46 Figure 3.5-17 3-Digit and 4-Digit Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-48 Figure 3.5-18 3-Digit and 4-Digit Top Lotteries of Interest for Maine in FY12. . . . . . . . . . . . . . . 3.5-49 Figure 3.5-19 Bloc Lotto Top 16 Lotteries in FY12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-50 Figure 3.5-20 Bloc Lotto Lotteries of Interest for Maine in FY12. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-51 Figure 3.5-21 In-state/Regional Lotto and Hot Lotto Top 16 Lotteries in FY12 . . . . . . . . . . . . . . 3.5-52 Figure 3.5-22 In-State/Regional Lotto and Hot Lotto Lotteries of Interest for Maine in FY12 . . 3.5-52 Figure 3.5-23 Other Games Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-53 Figure 3.5-24 Other Games Lotteries of Interest for Maine in FY12 . . . . . . . . . . . . . . . . . . . . . . . . 3.5-54 Figure 3.5-25 Total Draw Games Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-55 Figure 3.5-26 Total Draw Games Lotteries of Interest for Maine in FY12 . . . . . . . . . . . . . . . . . . . 3.5-55 Figure 3.5-27 FY11 WPC Instant Game Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-57 Figure 3.5-28 Sales Trends by Product Game Category for the Maine State Lottery . . . . . . . . . . 3.5-58 Figure 3.5-29 Instant Sales Trend 2007-2012 for the Maine State Lottery . . . . . . . . . . . . . . . . . . . 3.5-59 Figure 3.5-30 Maine State Lottery Instant Sales Performance vs the Lotteries of Interest and the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-60 Figure 3.5-31 Maine State Lottery Instant Sales by Price Point Performance Trend vs the Lotteries of Interest and the U.S.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-61 Figure 3.5-32 Maine State Lottery Weekly Per Capita Instant Sales by Price Point vs. the LOI and the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-63 Figure 3.5-33 Trends in Instants WPC Margin by Price Point 2007-2012 . . . . . . . . . . . . . . . . . . . 3.5-65 Figure 3.5-34 FY12 Instants WPC Gross Margin by Price Point . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-66 Figure 3.5-35 Retailer Density by Lottery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-67 Figure 3.5-36 Retailer Mix by Market – Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-68 Figure 3.5-37 Chart 12 – Retailer Mix by Market: Lotteries of Interest. . . . . . . . . . . . . . . . . . . . . . 3.5-68 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 11 LIST OF FIGURES 12 Figure 3.5-1 Retailer Mix by Market – Lotteries of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-68 Figure 3.5-38 Retailer Mix by Market – Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-69 Figure 3.5-39 Retailer Mix by Market – Top 10 Lotteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-69 Figure 3.5-40 FY11 Advertising Spend by Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-71 Figure 3.5-41 Applying EVOLVE to the Maine State Lottery for Instant Games . . . . . . . . . . . . . 3.5-73 Figure 3.5-42 Instant Product Potential in Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-75 Figure 3.5-43 $1 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-77 Figure 3.5-44 $2 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-81 Figure 3.5-45 $3 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-85 Figure 3.5-46 $5 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-89 Figure 3.5-47 $10 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-93 Figure 3.5-48 $20 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-97 Figure 3.5-49 Prize Structure Analysis – Lower Price Point ($1) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-100 Figure 3.5-50 Prize Structure Analysis – Lower Price Point ($2) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-101 Figure 3.5-51 Prize Structure Analysis – Lower Price Point ($3) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-102 Figure 3.5-52 Prize Structure Analysis – Higher Price Point ($5) . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-103 Figure 3.5-53 Prize Structure Analysis – Higher Price Point ($10) . . . . . . . . . . . . . . . . . . . . . . . . 3.5-104 Figure 3.5-54 Prize Structure Analysis – Higher Price Point ($20) . . . . . . . . . . . . . . . . . . . . . . . . 3.5-105 Figure 3.5-55 Attribute Analysis – Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-106 Figure 3.5-56 Attribute Analysis – Play Style. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-107 Figure 3.5-57 Attribute Analysis – Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-107 Figure 3.5-58 Instants: All Products Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-109 Figure 3.5-59 Instants: $1 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-111 Figure 3.5-60 Instants: $1 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-113 Figure 3.5-61 Instants: $2 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-115 Figure 3.5-62 Instants: $2 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-117 Figure 3.5-63 Instants: $3 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-119 Figure 3.5-64 Instants: $3 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-121 Figure 3.5-65 Instants: $5 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-123 Figure 3.5-66 Instants: $5 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-125 Figure 3.5-67 Instants: $10 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . 3.5-127 Figure 3.5-68 Instants: $10 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-129 Figure 3.5-69 Instants: $20 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . 3.5-131 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-70 Instants: $20 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-133 Figure 3.5-71 Maine State Lottery Game Planning Matrix FY14 . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-139 Figure 3.5-72 Retail Sales Projections (Millions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-140 Figure 3.5-73 Product Mix Projections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-140 Figure 3.5-74 WPT Lotto Sample Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-142 Figure 3.5-75 WPT Lotto Instant Win Prizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-143 Figure 3.5-76 WPT Lotto Draw Prizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-143 Figure 3.5-77 Poker Pick Research Top Level Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-144 Figure 3.5-78 National Demographics of Poker Pick Respondents (Top Two Boxes) . . . . . . . . 3.5-144 Figure 3.5-79 Summary of Sales Performance by Jurisdiction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-145 Figure 3.5-80 Kentucky’s 5 Card Cash Weekly Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-146 Figure 3.5-81 WPT vs. Generic Poker Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-147 Figure 3.5-82 Sample Megabucks Plus Ticket with Instant Bucks Addition . . . . . . . . . . . . . . . . 3.5-149 Figure 3.5-83 Megabucks with Instant Bucks Prize Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-149 Figure 3.5-84 Proposed Launch Dates for New Products, Product Modifications and Promotions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-153 Figure 3.5-85 Junior Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-156 Figure 3.5-86 Jumbo Bucks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-156 Figure 3.5-87 Cash Crazy Crossword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-157 Figure 3.5-88 Big Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-158 Figure 3.5-89 Introduction #1: July 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-158 Figure 3.5-90 7-11-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-162 Figure 3.5-91 $2 Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-163 Figure 3.5-92 Pot ‘O Gold Bingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-164 Figure 3.5-93 Super Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-165 Figure 3.5-94 Introduction #2: August 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-166 Figure 3.5-95 Roadkill Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-168 Figure 3.5-96 Separate Launch Heritage: September 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-168 Figure 3.5-97 $250 Christmas Club. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-171 Figure 3.5-98 Holiday Doubler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-172 Figure 3.5-99 Extra Spin Slingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-173 Figure 3.5-100 Holiday Magic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-174 Figure 3.5-101 Introduction #3: October 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-174 Figure 3.5-102 Winter Riches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-176 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 13 LIST OF FIGURES 14 Figure 3.5-103 24 Karat Gold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-177 Figure 3.5-104 $750,000 Giant Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-178 Figure 3.5-105 Introduction #4: November 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-179 Figure 3.5-106 Neon 1s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-182 Figure 3.5-107 Neon 2s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-182 Figure 3.5-108 Neon 5s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-183 Figure 3.5-109 Neon 10s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-184 Figure 3.5-110 Introduction #5: January 2014. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-185 Figure 3.5-111 Road 2 Riche$. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-188 Figure 3.5-112 Lucky Green . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-188 Figure 3.5-113 Maine Crossword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-189 Figure 3.5-114 Maine Crossword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-190 Figure 3.5-115 $3 Game Maine Crossword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-191 Figure 3.5-116 Bucks & Trucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-192 Figure 3.5-117 Introduction #6: February 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-192 Figure 3.5-118 Loony Loot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-194 Figure 3.5-119 Separate Launch Heritage Ticket: March 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-194 Figure 3.5-120 Double Hit! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-197 Figure 3.5-121 Money Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-197 Figure 3.5-122 Blackjack Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-198 Figure 3.5-123 Blackjack Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-198 Figure 3.5-124 Bankroll Bingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-199 Figure 3.5-125 Introduction #7: April 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-199 Figure 3.5-126 $4,000 Spin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-202 Figure 3.5-127 Powerball. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-202 Figure 3.5-128 Mega Millions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-203 Figure 3.5-129 Red White & Blue 7s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-203 Figure 3.5-130 Golden Riches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-204 Figure 3.5-131 Introduction #8: May 2014. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-204 Figure 3.5-132 Real-Time Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-222 Figure 3.5-133 Retailer Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-223 Figure 3.5-134 Retailer Ranking/Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-224 Figure 3.5-135 Retailer Historical Financials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-224 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-136 Retailer Fun Facts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-225 Figure 3.5-137 Analysis Report Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-226 Figure 3.5-138 Cash Amount and Wager Amount by Date by Bet Type and Calendar Month . 3.5-227 Figure 3.5-139 Cash Amount and Wager Amount by Date by Bet Type and Calendar Month - Graph. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-227 Figure 3.5-140 Retailer Ranking Data Entry Request Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-228 Figure 3.5-141 Retailer Ranking Report - Sales by 10 Percentile Marks . . . . . . . . . . . . . . . . . . . . . 3.5-228 Figure 3.5-142 Historic Revenue by County for Both Draw and Instant Games Data Entry Request Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-229 Figure 3.5-143 Historic Revenue by County for Both Draw and Instant Games Report . . . . . . . 3.5-229 Figure 3.5-144 Retailer Historical Financials by Month Data Entry Request Screen . . . . . . . . . . 3.5-230 Figure 3.5-145 Retailer Historical Financials by Month Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-230 Figure 3.5-146 Retailer Sales Data by Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-147 Retailer Sales Data by Game Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-148 Retailer Sales Data by Game Type Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-149 Maine Draw Game Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-233 Figure 3.5-150 % Increase in Draw Game Sales (Scientific Games vs. Industry) FY01 versus FY11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-235 Figure 3.5-151 Scientific Games’ Draw Game Portfolio Table of Contents . . . . . . . . . . . . . . . . . . 3.5-239 Figure 3.5-152 Scientific Games Product Development Process . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-242 Figure 3.5-153 Draw Games Implementation by Scientific Games – 2005-2012 . . . . . . . . . . . . . . 3.5-245 Figure 3.5-154 AEGIS-EF’s Promotion Management Drop-Down Menu . . . . . . . . . . . . . . . . . . . 3.5-249 Figure 3.5-155 Promotional Bitmap Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-250 Figure 3.5-156 Example of Promotion Summary from the Scientific Games’ Promotions Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-251 Figure 3.5-157 Example of Promotion Summary from the Scientific Games’ Promotions Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-251 Figure 3.5-158 Partial Promotion Return-On-Investment (ROI) Report . . . . . . . . . . . . . . . . . . . . 3.5-253 Figure 3.5-159 Sample Promotional Bitmap Teaser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-253 Figure 3.5-160 Additional Promotion Types Available on AEGIS-EF . . . . . . . . . . . . . . . . . . . . . . 3.5-259 Figure 3.5-161 External (Third Party) Coupon Examples from the Pennsylvania Lottery. . . . . . 3.5-269 Figure 3.5-162 Pennsylvania Lottery BOGO Coupon Campaign Statistics . . . . . . . . . . . . . . . . . . 3.5-270 Figure 3.5-163 Hoosier Lottery – Free Tag 6 Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-271 Figure 3.5-164 Cross Promotions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-272 Figure 3.5-165 Two Examples of Draw Game Ticket with Advertising Messages Offers . . . . . . . 3.5-272 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 15 LIST OF FIGURES 16 Figure 3.5-166 Quicker Pix Hang Tag and Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-274 Figure 3.5-167 Lotto and Revancha Vehicle Wraps on Puerto Rico Sales Representatives’ Vans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-275 Figure 3.5-168 Lottery InMotion Penetration by Jurisdiction (Scientific Games only) . . . . . . . . 3.5-277 Figure 3.5-169 Connecticut Lottery Retailers with Lottery InMotion . . . . . . . . . . . . . . . . . . . . . . . 3.5-277 Figure 3.5-170 Hoosier Lottery Retailers with Lottery InMotion . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-278 Figure 3.5-171 The Pennsylvania Lottery Utilized Lottery InMotion to Advertise the Mega Millions Jackpot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-278 Figure 3.5-172 Mega Millions Sales Trend Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-279 Figure 3.5-173 Daily Drawing – Current Jackpot Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-279 Figure 3.5-174 Cash 5 Sales Trend Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-280 Figure 3.5-175 Millionaire Raffle Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-280 Figure 3.5-176 New Year's Raffle 2010 vs 2011 Sales Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-281 Figure 3.5-177 Lottery InMotion Halloween-Themed Campaigns . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-281 Figure 3.5-178 Halloween-Themed Instant Game Sales – Trend Comparison . . . . . . . . . . . . . . . 3.5-282 Figure 3.5-179 Lottery InMotion Holiday-Themed Campaign . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-283 Figure 3.5-180 Holiday-Themed Instant Game Sales – Trend Comparison. . . . . . . . . . . . . . . . . . 3.5-283 Figure 3.6-1 Scientific Games’ Facility in Gardiner, Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-4 Figure 3.6-2 Scientific Games' Facility Build-Out Experience will Benefit the Lottery. . . . . . . . . 3.6-5 Figure 3.6-3 Scientific Games’ 4-Phased Approach to Facility Construction Ensure that the Lottery will not Lose Revenue due to Delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-9 Figure 3.6-4 Map Illustrates the Short Distance (Ruler) between the PDC and Lottery Headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-11 Figure 3.6-5 Concurrent Primary Data Center Floor Plan (Gardiner, Maine). . . . . . . . . . . . . . . 3.6-12 Figure 3.6-6 New Primary Data Center Floor Plan (Gardiner, Maine) . . . . . . . . . . . . . . . . . . . . . 3.6-13 Figure 3.6-7 Scientific Games’ Secured Warehouse Entrance in Gardiner, Maine . . . . . . . . . . . 3.6-16 Figure 3.6-8 DVR Image Taken at Current Primary Data Center . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-17 Figure 3.6-9 Access Control Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-19 Figure 3.6-10 Cardholder Transaction History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-20 Figure 3.6-11 Access Report – Group Door Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-21 Figure 3.6-12 Access Report – Access Time Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-21 Figure 3.6-13 Computer Room Air Conditioning Unit in Gardiner, Maine . . . . . . . . . . . . . . . . . 3.6-25 Figure 3.6-14 UPS in Gardiner, Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-27 Figure 3.6-15 HVAC Generator in Gardiner, Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-27 Figure 3.6-16 Scientific Games’ Headquarters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-28 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.6-17 Floor Plan of the NDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-31 Figure 3.6-18 National Data Center in Alpharetta, Georgia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-32 Figure 3.6-19 NDC Center of Excellence Management Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-33 Figure 3.6-20 Business Benefits of Data Center Consolidation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-34 Figure 3.6-21 NDC Operations Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-22 NDC Operator’s Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-23 NDC Operator Using Quad-Screen Flat Panel Monitors . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-24 Divar Control Center Live Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-38 Figure 3.6-25 Divar Control Center Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-38 Figure 3.6-26 Divar Control Center Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-39 Figure 3.6-27 Configuration Tool Motion Record Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-39 Figure 3.6-28 Configuration Tool Motion Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-40 Figure 3.6-29 NDC Camera Placement and Coverage Ensure Optimum Security of Customer Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-43 Figure 3.6-30 Each Server Cabinet in the NDC Requires Badge Access . . . . . . . . . . . . . . . . . . . . . 3.6-44 Figure 3.6-31 NDC Lockdown Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-44 Figure 3.6-32 NDC Lockdown in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-45 Figure 3.6-33 Proposed Training Facilities Map (Radius) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-50 Figure 3.6-34 Cover of Scientific Games’ Draft Business Continuity Plan for the Maine State Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-55 Figure 3.6-35 Global Business Community Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-58 Figure 3.6-36 Trouble Response Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-63 Figure 3.6-37 Business Continuity Manager during Normal Operation. . . . . . . . . . . . . . . . . . . . . 3.6-65 Figure 3.6-38 Business Continuity Manager during Communications or Business Interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-66 Figure 3.7-1 Scientific Games’ Ongoing Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-4 Figure 3.7-2 Scientific Games’ Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-12 Figure 3.7-3 Corporate Executive Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-17 Figure 3.7-4 Global Management Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-19 Figure 3.7-5 Maine State Lottery Projects Steering Committee . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-27 Figure 3.7-6 Instant Game Support Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-32 Figure 3.7-7 Key Corporate Executives with Maine State Lottery Project Implementation Oversight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-45 Figure 3.7-8 Maine State Lottery Project Implementation and Conversion Staff . . . . . . . . . . . . 3.7-49 Figure 3.7-9 NDC Center of Excellence Management Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-56 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 17 LIST OF FIGURES 18 Figure 3.7-10 Raffle Game Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-57 Figure 3.7-11 Megabucks Plus Flash Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-58 Figure 3.7-12 Megabucks Plus Flash Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-59 Figure 3.7-13 Ongoing Operations’ Titles and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-62 Figure 3.7-14 Maine State Lottery Ongoing Operations Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-71 Figure 3.7-15 Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-73 Figure 3.7-16 Year Over Year Reduction in Communication Calls . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-76 Figure 3.7-17 Scientific Games’ Proposed Terminal Provisioning Schedule . . . . . . . . . . . . . . . . . 3.7-83 Figure 3.7-18 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-87 Figure 3.7-19 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-87 Figure 3.7-20 This Slide will Greet all Lottery Retailers who Attend a Training Session . . . . . . . 3.7-94 Figure 3.7-21 Pennsylvania Conversion Training Room for WAVE Terminals . . . . . . . . . . . . . . 3.7-94 Figure 3.7-22 Pennsylvania Ongoing Training Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-23 Iowa Lottery Retailer Sign-In Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-24 Iowa Lottery Instructor-led Training Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-25 Training Requirements Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-98 Figure 3.7-26 Connecticut Training WAVE Terminals Hardware . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-99 Figure 3.7-27 Logistical Plan 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-101 Figure 3.7-28 Logistical Plan 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-102 Figure 3.7-29 WAVE Terminal Training Evaluation Page 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-105 Figure 3.7-30 Iowa Retailer Training Evaluations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-107 Figure 3.7-31 Iowa Lottery “Classroom Style” Retailer Training at a Group Training Facility . 3.7-110 Figure 3.7-32 Iowa Lottery “Classroom Style” Retailer Training at a Group Training Facility . 3.7-110 Figure 3.7-33 Retailer Comments Provided to the Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-111 Figure 3.7-34 Lottery Staff Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-112 Figure 3.7-35 Scientific Games’ Training Facilities are Always Fully Equipped. . . . . . . . . . . . . . 3.7-114 Figure 3.7-36 Proposed Training Facilities Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-116 Figure 3.7-37 Scientific Games Knowledge Management Services’ Support Team. . . . . . . . . . . 3.7-118 Figure 3.7-38 Scheduling Application to Support Call Campaigns . . . . . . . . . . . . . . . . . . . . . . . . 3.7-123 Figure 3.7-39 Scheduling Application to Support Call Campaigns (Edit Class) . . . . . . . . . . . . . 3.7-124 Figure 3.7-40 Scheduling Application to Support Call Campaigns (Schedule Class) . . . . . . . . . 3.7-124 Figure 3.7-41 Track Retailers Reaction to Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-125 Figure 3.7-42 Conversion Connection (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-126 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.7-43 Conversion Connection (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-127 Figure 3.7-44 Hoosier Lottery QRC (Page 1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-132 Figure 3.7-45 Hoosier Lottery QRC (Page 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-133 Figure 3.7-46 Iowa Lottery QRC (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-134 Figure 3.7-47 Iowa Lottery QRC (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-135 Figure 3.7-48 Instructional Video – Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-138 Figure 3.7-49 Instructional Video – Changing the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-139 Figure 3.7-50 Instructional Video – Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-139 Figure 3.7-51 Lottery Staff Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-141 Figure 3.7-52 Training Curriculum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-142 Figure 3.7-53 SalesForce Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-146 Figure 3.7-54 Front Entrance of SGLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-153 Figure 3.7-55 Scientific Games' Service Management Organization . . . . . . . . . . . . . . . . . . . . . . . 3.7-161 Figure 3.7-56 Service Management Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-162 Figure 3.7-57 Dispatchers Tracking FST’s Allocated Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-167 Figure 3.7-58 FST Planned Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-168 Figure 3.7-59 Turn by Turn Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-169 Figure 3.7-60 Service Max Certificate of Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-172 Figure 3.7-61 Field Service Technician Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-177 Figure 3.7-62 Field Service Technician Retailer’s Cities Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-178 Figure 3.7-63 Field Service Technician Drive Time Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-179 Figure 3.7-64 Holiday Promotions Advertising Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-182 Figure 3.7-65 Field Service Team Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-183 Figure 3.7-66 The Alpharetta Repair Facility Technicians . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-187 Figure 3.7-67 Field Operations Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-188 Figure 3.7-68 Scientific Games’ National Response Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-201 Figure 3.7-69 The NRC has Fully Functioning Sample Terminals that Representatives Use to Resolve Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-202 Figure 3.7-70 Business Continuity Manager During Normal NRC Operation. . . . . . . . . . . . . . . 3.7-204 Figure 3.7-71 Business Continuity Manager During a NRC Emergency. . . . . . . . . . . . . . . . . . . . 3.7-205 Figure 3.7-72 A TSR Trainee Practices on a Sample Terminal in the NRC . . . . . . . . . . . . . . . . . 3.7-210 Figure 3.7-73 Repair by Hour Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-214 Figure 3.7-74 Repair by Hour Detailed Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-214 Figure 3.7-75 NASPL Quality Assurance (QA) Best Practices Certificate (1) . . . . . . . . . . . . . . . 3.7-226 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 19 LIST OF FIGURES 20 Figure 3.7-76 NASPL Quality Assurance (QA) Best Practices Certificate (2) . . . . . . . . . . . . . . . 3.7-227 Figure 3.7-77 Change Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-237 Figure 3.8-1 Benefits of the Phased Migration Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-9 Figure 3.8-2 Lottery Site Project Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-11 Figure 3.8-3 Corporate Management Oversight for our Project Management Approach . . . . . 3.8-12 Figure 3.8-4 Scientific Games' Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-13 Figure 3.8-5 Scientific Games Value Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-17 Figure 3.8-6 Steps to Successful Retail Training and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-22 Figure 3.8-7 Critical Path Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-31 Figure 3.8-8 Project Participants Roles and Responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-33 Figure 3.8-9 System Certification Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-36 Figure 3.8-10 WAVE Terminal and Related Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-38 Figure 3.8-11 Acceptance Testing Deliverable Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-39 Figure 3.8-12 Project Tracker Portal (Sample) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-47 Figure 3.8-13 Project Flash Report Page 1 – Dashboard Project Status (Sample) . . . . . . . . . . . . . 3.8-50 Figure 3.8-14 Project Flash Report Page 2 – Dashboard Project Status (Sample) . . . . . . . . . . . . . 3.8-50 Figure 3.8-15 Benefits of Communication Coordination for the Maine State Lottery . . . . . . . . . 3.8-57 Figure 3.9-1 Scientific Games’ Lottery Operations Center of Excellence . . . . . . . . . . . . . . . . . . . . 3.9-1 Figure 3.9-2 Primary Facility in Gardiner, Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-2 Figure 3.9-3 Global Footprint of Scientific Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-3 Figure 3.9-4 Scientific Games’ North American Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-5 Figure 3.9-5 Top 10 U.S. Lotteries: Total Instant Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-12 Figure 3.9-6 Top 10 U.S. Lotteries: Percentage of Sales Growth. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-12 Figure 3.9-7 Top 10 U.S. Lotteries: Instant Per Capita Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-13 Figure 3.9-8 The Spectrum of Sciplay iLottery and iGaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-19 Figure 3.9-9 Scientific Games’ Corporate Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-27 Figure 3.9-10 Location of Major Facilities to be Used in Contract Fulfillment . . . . . . . . . . . . . . . 3.9-35 Figure 3.9-11 Map of Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-43 Figure 3.9-12 Draw Game Implementations by Scientific Games – 2005-2012 . . . . . . . . . . . . . . . 3.9-47 Figure 3.9-13 Liquidated Damages and Settlements (September 2007 through September 2012) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-69 Figure 3.9-14 Technician in our Alpharetta Facility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-75 Figure 3.9-15 Technician Assembling Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 Figure 3.9-16 Wincor’s Singapore Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.9-17 Wincor’s Singapore Facility (Front of Building) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 Figure 3.9-18 Wincor Nixdorf ISO 9001:2000 Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-79 Figure 3.9-19 Wincor Nixdorf ISO 9001:2000 Appendix to Certificate . . . . . . . . . . . . . . . . . . . . . 3.9-80 Figure 3.9-20 Wincor Nixdorf ISO 14001:2004 Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-81 Figure 3.9-21 Wincor’s Singapore Manufacturing Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-82 Figure 3.9-22 WAVE Build Manufacturing Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-84 Figure 3.9-23 PlayCentral Build Manufacturing Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-85 Figure 3.9-24 WAVE Quality Assurance Form (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-89 Figure 3.9-25 WAVE Quality Assurance Form (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-90 Figure 3.9-26 WAVE Quality Assurance Form (Page 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-91 Figure 3.9-27 WAVE Quality Assurance Form (Page 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-92 Figure 3.9-28 Degrees and Certifications of Scientific Games’ Software Development Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-95 Figure 3.9-29 NASPL Quality Assurance (QA) Best Practices Certificate (1) . . . . . . . . . . . . . . . 3.9-100 Figure 3.9-30 NASPL Quality Assurance (QA) Best Practices Certificate (2) . . . . . . . . . . . . . . . 3.9-101 Figure 3.9-31 Process Flow for the Requirements Definition Process . . . . . . . . . . . . . . . . . . . . . . 3.9-103 Figure 3.9-32 Software Quality Control Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-106 Figure 3.9-33 Scientific Games Start Up and Conversion Projects . . . . . . . . . . . . . . . . . . . . . . . . 3.9-133 Figure 3.9-34 Lottery Site Project Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-141 Figure 3.9-35 Scientific Games’ Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . 3.9-142 Figure 3.9-36 Project Management Team Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-143 Figure 3.9-37 Facility Management Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-144 Figure 3.9-38 Gaming Systems Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-145 Figure 3.9-39 Retail Solutions Rollout Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-146 Figure 3.9-40 Site Management Team Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-147 Figure 3.9-41 Technical Management Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-148 Figure 3.9-42 Training Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-149 Figure 3.9-43 Project Management Plan Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-150 Figure 3.9-44 Scientific Games’ Lottery-Related Innovations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-156 Figure 3.9-45 U.S. – Applicable Patents (that have been allowed or are issued) . . . . . . . . . . . . . 3.9-169 Figure 3.9-46 WAVE Retailer Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-180 Figure 3.9-47 WAVE Modern-Looking Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-181 Figure 3.9-48 WAVE Ergonomic Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-182 Figure 3.9-49 Retailer Friendly Gaming Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-182 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 21 LIST OF FIGURES 22 Figure 3.9-50 WAVE Terminal Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-183 Figure 3.9-51 WAVE Future Proof Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-183 Figure 3.9-52 Flair Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-184 Figure 3.9-53 Financial Reporting Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-195 Figure 3.9-54 Financial Metrics Summary Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-196 Figure 3.10-1 Scientific Games’ Maine Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10-3 Figure 3.11-1 Scientific Games’ Account Support Resources – Marketing, Research, Game Development, and Licensed Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-17 Figure 3.11-2 Instant Game Support Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-19 Figure 3.11-3 Overview of Scientific Games’ Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-31 Figure 3.11-4 In 2011, Retail Instant Game Sales in China reached 19.9 Billion RMB— Sales Have Nearly Doubled Since Operations Began in 2008. . . . . . . . . . . . . . . . . . . . . . 3.11-52 Figure 3.11-5 Maine’s Royal Riches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-90 Figure 3.11-6 Scientific Games’ Instant Game Development Process . . . . . . . . . . . . . . . . . . . . . . 3.11-93 Figure 3.11-7 Scientific Games’ Production Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-97 Figure 3.11-8 Scientific Games’ Basic Production Process/Flexographic Press . . . . . . . . . . . . . . 3.11-99 Figure 3.11-9 VIEW Scheduling Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-111 Figure 3.11-10 Mega Multiplier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-119 Figure 3.11-11 Game Programming Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-129 Figure 3.11-12 Scientific Games’ Game Programming – Management Team . . . . . . . . . . . . . . . 3.11-130 Figure 3.11-13 Scientific Games’ Programming – Technical and Operational Team . . . . . . . . . 3.11-133 Figure 3.11-14 Scientific Games’ Software Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-134 Figure 3.11-15 Software Development Process and Game Audit . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-135 Figure 3.11-16 Scientific Games’ Audit Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-136 Figure 3.11-17 Data Production Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-139 Figure 3.11-18 Scientific Games’ Production Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-141 Figure 3.11-19 Application Security Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-142 Figure 3.11-20 Logging and Independent Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-147 Figure 3.11-21 Game Programming Security Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-148 Figure 3.11-22 $1 Million-Plus Top Prizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-153 Figure 3.11-23 Scientific Games’ Press 2 (Flexo-Offset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-175 Figure 3.11-24 Scientific Games’ Press 3 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-177 Figure 3.11-25 Scientific Games’ Press 4 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-179 Figure 3.11-26 Scientific Games’ Press 6 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-181 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.11-27 Alpharetta Press Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-183 Figure 3.11-28 Ink Quality Review Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-192 Figure 3.11-29 Our RTM System Communicates with the Packaging System to Ensure that Undesirable Product is Removed.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-196 Figure 3.11-30 Scientific Games’ Finishing Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-201 Figure 3.11-31 VIEW Scheduling Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-228 Figure 3.11-32 FailSafe Examplel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-239 Figure 3.11-33 Staff and Departments that Perform QC Checks . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-243 Figure 3.11-34 Pre-Emptive Steps to Prevent Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-245 Figure 3.11-35 Ink Quality Review Processes.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-250 Figure 3.11-36 Quality Review During Pre-Press Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-258 Figure 3.11-37 Quality Review During Printing Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-258 Figure 3.11-38 Quality Review During Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-259 Figure 3.11-39 Quality Review During Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-260 Figure 3.11-40 Quality Review During Game Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-260 Figure 3.11-41 Scientific Games’ Manufacturing Quality Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-263 Figure 3.11-42 Scientific Games’ Development and Production Work Procedures . . . . . . . . . . 3.11-265 Figure 3.11-43 Custom Image Prep Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-269 Figure 3.11-44 Sample Variable Imaged Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-270 Figure 3.11-45 Sample Number Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-271 Figure 3.11-46 Sample Prize Amount and Picture Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-272 Figure 11.2-47 Sample Playing Card Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-273 Figure 3.11-48 Imaged Data Sample 1 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-274 Figure 3.11-49 Imaged Data Sample 2 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-275 Figure 3.11-50 Imaged Data Sample 3 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-276 Figure 3.11-51 Imaged Data Sample 4 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-277 Figure 3.11-52 Printing Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-278 Figure 3.11-53 PrePress Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-279 Figure 3.11-54 Shipping Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-55 Quality Control Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-56 Security Lab Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-57 Press Configuration and Printing Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-281 Figure 3.11-58 Advantages of Each Press. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-283 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 23 LIST OF FIGURES 24 Figure 3.11-59 Our Alpharetta Facility was Re-Certified in March 2010 to the Newest ISO 9001:2008 Standard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-295 Figure 3.11-60 Scientific Games’ Alpharetta Game Programming Department was the First Instant Ticket Game Vendor to Achieve the ISO 27001:2005 Certificate For Information Security Management Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-296 Figure 3.11-61 Scientific Games’ Achievement of the ISO 14001:2004 Certification Demonstrates our Commitment to Environmental, Health and Safety Excellence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-299 Figure 3.11-62 FSC Certification for Tembec Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-309 Figure 3.11-63 SFI Certification for the International Paper Company . . . . . . . . . . . . . . . . . . . . 3.11-310 Figure 3.11-64 SFI Certification for Hazen Paper Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-311 Figure 3.11-65 ISO 14001:2004 Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-314 Figure 3.11-66 Scientific Games’ Techniques to Achieve Quality . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-317 Figure 3.11-67 Scientific Games’ Standard Testing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-320 Figure 3.11-68 Scientific Games’ Standard Quality Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-322 Figure 3.11-69 FSC Certification for Tembec Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-327 Figure 3.11-70 SFI Certification for the International Paper Company . . . . . . . . . . . . . . . . . . . . 3.11-328 Figure 3.11-71 SFI Certification for Hazen Paper Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-329 Figure 3.11-72 Scientific Games’ Supplier List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-332 Figure 3.11-73 Ticket Printing Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-333 Figure 3.11-74 Custom Image Prep Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-347 Figure 3.11-75 Sample Variable Imaged Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-349 Figure 3.11-76 Sample Number Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-350 Figure 3.11-77 Sample Prize Amount and Picture Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-351 Figure 3.11-78 Sample Playing Card Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-352 Figure 3.11-79 A Variety of GLEPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-373 Figure 3.11-80 MDI Milestones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-387 Figure 3.11-81 Currently Available Licensed Properties for Instant Games . . . . . . . . . . . . . . . . . 3.11-395 Figure 3.11-82 Currently Available Licensed Properties for Online Games . . . . . . . . . . . . . . . . . 3.11-399 Figure 3.11-83 MegaColor Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-413 Figure 3.11-84 Four-Color Process Overprints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-414 Figure 3.11-85 Multiple Play Areas and Multiple Play Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-416 Figure 3.11-86 Multiple Play Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-417 Figure 3.11-87 Two Ink Colors on Ticket Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-418 Figure 3.11-88 Expanded Imaging – Covered and Uncovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-419 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.11-89 Dual Color Imaging Example 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-420 Figure 3.11-90 Dual Color Imaging Example 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-421 Figure 3.11-91 Graphic Pulse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-422 Figure 3.11-92 Instant Game Retailer Validation Code Example. . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-436 Figure 3.11-93 Sample Validation Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-438 Figure 3.11-94 Example of Overprint Design to Reduce Alteration Potential . . . . . . . . . . . . . . . 3.11-451 Figure 3.11-95 Example of Overprint Design to Reduce Alteration Potential . . . . . . . . . . . . . . . 3.11-452 Figure 3.11-96 $1 Million-Plus Top Prizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-456 Figure 3.11-97 Anti-Counterfeiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-459 Figure 3.11-98 Anti-Counterfeiting Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-461 Figure 3.11-99 Ticket Construction Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-464 Figure 3.11-100 Game Ticket Construction and Production Security . . . . . . . . . . . . . . . . . . . . . . 3.11-469 Figure 3.11-101 Material Procurement Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-472 Figure 3.11-102 Ticket Integrity and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-483 Figure 3.11-103 Scientific Games’ Standard Testing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-483 Figure 3.11-104 Scientific Games’ Standard Quality Inspections. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-485 Figure 3.11-105 Potential Invasive Techniques and Technical Remedy . . . . . . . . . . . . . . . . . . . . . 3.11-486 Figure 3.11-106 Facility Security Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-502 Figure 3.11-107 Divar Control Center Live Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-510 Figure 3.11-108 Configuration Tool User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-510 Figure 3.11-109 Access Report – Edit Tagholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-515 Figure 3.11-110 Access Report – Employee Transaction Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-515 Figure 3.11-111 Secure Network Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-518 Figure 3.11-112 Game Programming Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-523 Figure 3.11-113 United Parcel Service (UPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-531 Figure 3.11-114 Distribution System Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-533 Figure 3.11-115 Global Business Continuity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-547 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 25 LIST OF FIGURES 26 This page intentionally left blank. RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP Requirement: The Successful Vendor must apply their best efforts to support the Lottery in retailer placement and network planning, game design, and marketing, thus assisting the Lottery to achieve its financial objectives. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-2 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING 3.5-3 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-4 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-5 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-6 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-7 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-8 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-9 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-10 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-11 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-12 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-13 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-14 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-15 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-16 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-17 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-18 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-19 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-20 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-21 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-22 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-23 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-24 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-25 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-26 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-27 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-28 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-29 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-30 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-31 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-32 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-33 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-34 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-35 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-36 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-37 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-38 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-39 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-40 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-41 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-42 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-43 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-44 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-45 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-46 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-47 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-48 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-49 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-50 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-51 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-52 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-53 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-54 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-55 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-56 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-57 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-58 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-59 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-60 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-61 CONFIDENTIAL 3.5-62 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-65 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-66 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-67 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-68 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-69 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-70 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-71 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-72 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-75 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-76 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-79 CONFIDENTIAL 3.5-80 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-83 CONFIDENTIAL 3.5-84 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-87 CONFIDENTIAL 3.5-88 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-91 CONFIDENTIAL 3.5-92 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-95 CONFIDENTIAL 3.5-96 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-99 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-100 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-101 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-102 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-103 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-104 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-105 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-106 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-107 CONFIDENTIAL 3.5-108 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC 90 SCIENTIFIC SCIENTIFIC SCIENTIFIC SCIENTIFIC 55555 SCIENTIFIC SCIENTIFIC SCIENTIFIC SCIENTIFIC SC: 22222 SCIENTIFIC SCIENTIFIC myu m>?mma SCIENTIFIC SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-135 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-136 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-137 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-138 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-139 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-140 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-141 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-142 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-143 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-144 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-145 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-146 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-147 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-148 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-149 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-150 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-151 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-152 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-153 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-154 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-155 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-156 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-157 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-158 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-159 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-160 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-161 SECTION 3.5: GAMES AND MARKETING 3.5-162 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-163 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-164 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-165 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-166 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-167 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-168 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-169 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-170 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-171 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-172 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-173 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-174 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-175 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-176 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-177 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-178 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-179 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-180 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-181 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-182 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-183 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-184 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-185 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-186 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-187 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-188 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-189 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-190 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-191 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-192 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-193 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-194 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-195 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-196 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-197 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-198 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-199 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-200 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-201 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-202 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-203 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-204 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 205 CONFIDENTIAL 907 CONFIDENTIAL 209 CONFIDENTIAL 211 CONFIDENTIAL 213 CONFIDENTIAL 215 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-217 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-218 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-219 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-220 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-221 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-222 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-223 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-224 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-225 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-226 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-227 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-228 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-229 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-230 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-231 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-232 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-233 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-234 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-235 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-236 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-237 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-238 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-239 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-240 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-241 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-242 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-243 CONFIDENTIAL 3.5-244 SECTION 3.5: GAMES AND MARKETING This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL CONFIDENTIAL CONFIDENTIAL CONFIDENTIAL CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-247 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-248 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-249 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-250 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-251 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-252 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-253 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-254 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-255 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-256 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-257 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-258 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-259 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-260 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-261 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-262 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-263 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-264 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-265 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-266 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-267 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-268 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-269 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-270 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.5: GAMES AND MARKETING RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-271 CONFIDENTIAL SECTION 3.5: GAMES AND MARKETING 3.5-272 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5.9.1 QUICKER PIX RFP NO. 201207350 ● NOVEMBER 1, 2012 ● 3.5-273 MAINE STATE LOTTERY CONFIDENTIAL 3.5.9.1 QUICKER PIX 3.5-274 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5.9.2 SCIENTIFIC GAMES’ FIELD SERVICE VEHICLE WRAPS RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-275 CONFIDENTIAL 3.5.9.3 LOTTERY INMOTION 3.5-276 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5.9.3 LOTTERY INMOTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-277 CONFIDENTIAL 3.5.9.3 LOTTERY INMOTION 3.5-278 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5.9.3 LOTTERY INMOTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-279 CONFIDENTIAL 3.5.9.3 LOTTERY INMOTION 3.5-280 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5.9.3 LOTTERY INMOTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-281 CONFIDENTIAL 3.5.9.3 LOTTERY INMOTION 3.5-282 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5.9.3 LOTTERY INMOTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5-283 CONFIDENTIAL 3.5.9.4 NON-GAMING CAPABILITIES 3.5-284 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5.9.4 NON-GAMING CAPABILITIES 3.5-285 WHY SCIENTIFIC GAMES? Throughout this section, Scientific Games has highlighted its knowledge of the Maine market, combined with the capabilities of our proposed technology and solutions, to enable the Maine State Lottery to achieve sales growth in draw and instant games. Our focus is clear and built on a solid foundation with the right products, promotions and distribution that have the Lottery’s best interests at heart and will serve as the path for future growth. We stand ready to implement: • Games that deliver what players want, when they want it • Promotions to motivate purchase and emphasize the value proposition our games deliver • Retail solutions that reach current and emerging markets • Tools to assess and define meaningful opportunities • Research options that uncover players’ wants As a Fulline vendor and the Maine State Lottery’s current business partner, with many years of direct experience in the Maine marketplace, Scientific Games understands where the Lottery needs to be and how to get there. We are ready to embrace the unknown together, with the alliance we have forged and we make the promise to responsibly support the Lottery’s goals to promote future sales and profitability growth. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.5.9.4 NON-GAMING CAPABILITIES 3.5-286 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP Requirement: The Successful Vendor must support a primary site and a separate remote backup site, and additional Successful Vendor service facilities as needed. A facility must be provided within Maine, although it may not include either of the data centers. All site specifications must be consistent with any standards of multijurisdictional associations of which the Lottery may be or become a part. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will comply with this section by providing and operating a primary business and data center site at locations that best address the Lottery’s desires for an optimal combination of cost effectiveness and operational efficiency. Exceeding the requirement, Scientific Games proposes that the primary business and data center site remain located in Gardiner, Maine, at the 99 Enterprise Avenue address where we currently host our Maine operation. In 2001, we selected this site for your primary business and data center for its capability to expand with the business of the Maine State Lottery. We still have room to grow within this space, and with some modification we will be able to conduct the business of the Lottery for the foreseeable needs of this new contract in future years. Remaining of the current site also eliminates unnecessary risks inherent to moving the Lottery’s business to a new location. This facility will continue to house the gaming system, test system, test lab, depot, warehousing, as well as operations and business staff. It will also be the operations center for the Maine State Lottery and work location for the operators assigned to the Maine gaming system. The test system will conform to the requirements of RFP Section 3.1.3.1 and will support testing from Lottery headquarters. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-2 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES The remote back-up site and data center will be located at Scientific Games’ National Data Center (NDC) at our corporate headquarters in Alpharetta, Georgia. The NDC is a proven, state-of-the-art facility currently utilized by 11 customers for their primary and/or back-up systems. Please see Section 3.6.2 for more details. Scientific Games will provide all necessary communications connectivity with all of the retailer locations, and will also provide high-bandwidth, redundant communications between the primary and back-up sites and between the primary and back-up data centers and the Lottery headquarters facility in Hallowell, Maine. Each of these paths will support all of the gaming and administrative traffic that flows between the sites, and between the sites and the Lottery. Scientific Games will provide a primary business and data center site, remote back-up site and data center, and additional service facilities as needed. Furthermore, either of the central systems (in the primary or back-up facility) will operate as primary, secondary, or back-up in our Quad configuration. Scientific Games will ensure that all systems, equipment, facilities, and security are fully compliant with, and meet or exceed all multi-jurisdictional requirements at startup, and we further commit to continue to work with the Lottery to ensure that you remain in compliance with all ongoing requirements of all multi-jurisdictional and associations that the Lottery is a member of throughout the full term of the contract. Finally, Scientific Games will be able to effectively integrate the operations of these two high-quality data centers through the use of our United Data Center architecture. This model is compliant with Multi-State Lottery Association (MUSL) regulations for data center integration and is applicable to any Scientific Games data center located, as required, within the 48 contiguous states. The United Data Center model represents a significant advance in the approach to integration of separate data centers and provides redundant, secure, and costeffective operation of these complex facilities. The “mirror image” nature of the dual systems that reside in both data centers makes them virtually interchangeable-either facility can, at any time, operate as “primary” or “back-up.” This model and architecture limits risk during a failover or disaster recovery situations. The fail-over process occurs in less than oneminute, exceeding the requirement of the RFP. The fail-over process will be exercised on a schedule to be established with the Lottery, typically on a monthly or even weekly basis. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-3 OUR PROVEN RECORD Scientific Games has a proven record of scouting, selecting and building out secure and well-positioned facilities for our customers in the gaming industry. We exceed RFP requirements when it comes to facilities. We have built-out offices, data centers, warehouses and depots, hubs, racinos and other gaming-related facilities since the 1980s. Over that time, we have compiled a reliable list of selection criteria that enables us to select sites that protect the day-to-day operations for our customers. As you are aware, this record was put to the test over a decade ago when Scientific Games won our existing contract with the Maine State Lottery. At that time, all available space in the Augusta area was occupied with State employees as the State was going through an extensive reconfiguration of its personnel offices and had actively searched out and rented all available space. Maurice “Moe” Corrette, our Director of Corporate and Operations Support who continues to lead Scientific Games’ facilities group, remembers the challenges his team faced as they reached out to Maine developers in search of someone to build us a facility to house our newly acquired contract. We exceeded expectations by not only building out a first class facility located in Gardiner, Maine (Figure 3.6-1), but one that is still in use. This site will be reconfigured and updated to meet the needs and specifications of the new contract requirements. Scientific Games will install new systems and infrastructure at the primary site at the outset of the project. This will eliminate the risk of outages or disruptions associated with the move of mission critical systems. We will ensure that all systems, equipment, facilities, and security are fully compliant with, and meet or exceed all multi-jurisdictional requirements at startup, and we further commit to continue to work with the Lottery to ensure that you remain in compliance with all ongoing requirements of all multi-jurisdictional and associations that the Lottery is a member of throughout the full term of the contract. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Moe Corrette 3.6-4 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES Figure 3.6-1: Scientific Games’ Facility in Gardiner, Maine Scientific Games’ commitment to meet and exceed multi-jurisdictional association standards was demonstrated when Maine launched Powerball in 2004 and Scientific Games modified the existing facility to be MUSL compliant passing the MUSL audit with flying colors the first time through. This commitment was again demonstrated when the MUSL security committee passed Rule 2 requiring firewall servers to be placed at all network entry points to the lottery gaming system. Scientific Games exceeded this requirement ahead of schedule at no cost to the Maine State Lottery. Moe Corrette will provide the management for all facility needs under this contract just as he did for the existing contract with Maine. Moe’s familiarity with the Lottery and Maine-specific requirements will mitigate any risk related to facility upgrades. Moe’s team will remain responsible for all facilities, including the support of the infrastructure, lease extensions, and any tenant/landlord issues, for the life of the contract. The Lottery will benefit from Moe Corrette and the logistics team’s oversight of all aspects of the facility build-outs. Not only are they intimately familiar with this particular site, they are proven performers who know how to meet the reconfiguration deadline, while maintaining the integrity of the infrastructure and maintaining the live operation of lotteries (Figure 3.6-2). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-5 Figure 3.6-2: Scientific Games' Facility Build-Out Experience will Benefit the Lottery ENTITY FACILITY TYPE YEAR Puerto Rico Lottery Gaming System primary and back-up sites and warehouses 2012 Illinois Gaming Board Video facility 2012 Illinois CSP (NorthStar) Cooperative Services instant ticket warehouse and distribution center 2011 Iowa Lottery Lottery Gaming System primary and back-up sites and warehouses 2011 Hoosier Lottery Lottery Gaming System primary and back-up sites and warehouses 2010 Lotteria Electronica (Puerto Rico) Cooperative Services instant ticket warehouse and distribution center 2009 Arkansas Lottery Cooperative Services instant ticket warehouse and distribution center 2009 Florida Lottery Cooperative Services instant ticket warehouse and distribution center 2008 Pennsylvania Lottery Lottery Gaming System primary and back-up sites and warehouses, and Cooperative Services instant ticket warehouse and distribution center 2008/2007 As a leading provider of facilities to the gaming industry, Scientific Games has and will continue to utilize the best available suppliers and contacts to ensure that the Lottery’s primary business and data center site, remote back-up site and data center, and the local office all meet the RFP requirements, lottery industry standards, and the appropriate security and construction requirements for a computer facility. As shown in the current facility in Gardiner, it is the intent of Scientific Games’ security and construction design to reduce the risk to data compromise from physical break-in and unauthorized access to server resources. It is also our goal to provide safety and security for our personnel and facilities. Our current contract runs through June 30, 2013, which necessitates other vendors to perform their conversion on Monday, July 1, 2013. Scientific Games is in the best position to support a conversion on Sunday, June 30, and is the only vendor that can further exceed the Lottery’s requirements with a conversion date a full day ahead of schedule. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-6 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-7 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-8 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES FOUR-PHASED APPROACH TO CONSTRUCTION Based on our extensive construction experience, Scientific Games has developed a four-phased approach to ensure a reliable construction schedule (Figure 3.6-3) and provides an advantage to our customers during conversion. This four-phased approach has been a key factor in our 100% success rate for all facility construction projects completed by Scientific Games since the mid-1980s. This is important to the Lottery because with Scientific Games you will not lose revenue due to delayed construction or reconfiguration activities. Our approach also allows us to focus on efficient and consistent execution to ensure risk is minimized and that our standards exceed National Fire Protection Association (NFPA), National Electrical Code (NEC) and Americans with Disabilities Act (ADA) regulations-while also adhering to local and state regulations. We apply one of the most stringent internal safety and security audit processes in the industry. Figure 3.6-3: Scientific Games’ 4-Phased Approach to Facility Construction Ensure that the Lottery will not lose Revenue due to Delay RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-9 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-10 3.6.1 PRIMARY SITE SPECIFICATIONS RFP Requirement: The Successful Vendor must provide a primary data center within the contiguous borders of the United States and as approved by the Lottery. If the primary site is in a facility that shares processing support with non-Maine State Lottery business operations of the Successful Vendor, then the Maine State Lottery equipment must be physically and logically separated and secure from all other operations, subject to the approval of the Lottery. Response Note: The Proposal shall contain a specification and description for the location and space planned. It must meet the following facility requirements. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The primary data center (PDC) will be located at 99 Enterprise Avenue, Gardiner, Maine 04345. This address is approximately 9.7 miles from the offices of the Maine State Lottery as shown in Figure 3.6-4. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES Figure 3.6-4: Map Illustrates the Short Distance (Ruler) between the PDC and Lottery Headquarters By retaining the primary data center in Gardiner, the Lottery will draw a return on the investment of knowledge held by industry-leading experts who have demonstrated their ability to monitor, operate, and maintain your systems for over a decade. With the planned upgrades to this facility, the Lottery will soon recognize the benefits of the latest facility and security improvements available in the industry. Scientific Games has access to additional space adjacent to the current operation in order to accommodate a range of needs that arise during any conversion process. Prior to the new AEGIS-EF system going live on June 30, 2013, Scientific Games will have reconditioned electrical and mechanical infrastructure equipment to an as-new or better state, compared to its original new condition. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-11 3.6-12 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES The configuration specifications of the proposed facility will progress through three stages (i.e., Concurrent and New), each requiring its own floor plan (Figure 3.6-5 and Figure 3.6-6). Figure 3.6-5: Concurrent Primary Data Center Floor Plan (Gardiner, Maine) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES Figure 3.6-6: New Primary Data Center Floor Plan (Gardiner, Maine) Any Scientific Games’ reconditioning will comply with all state and local building codes, and regulations for facilities of this type. Scientific Games will secure all proper permits and inspections during the reconstruction period, as well as maintain the facility in operating condition for the Lottery. The primary business and data center site will have the required connections to the retailer communication network, the remote back-up data center, and the Lottery Headquarters. The space provided will be updated to accommodate offices for Scientific Games’ local support staff. Scientific Games will maintain this space. The use of this space will be in accordance with RFP requirements and all state and local laws. Any modifications in configuration or use will be approved by the Lottery and paid for by Scientific Games. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-13 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-14 3.6.1.1 ENVIRONMENT AND SECURITY AT PRIMARY SITE RFP Requirement: The Successful Vendor’s primary facility must include appropriate safety, security, and environmental controls equipment for a computer facility, as described below. All construction and furnishings must comply with fire, safety, building, and ADA codes. Any upgrades, servicing, or replacement required to maintain compliance with such codes shall be the Successful Vendor’s obligation. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Exceeding RFP requirements in Sections 3.6.1.1.A through Section 3.6.1.1.E, The Maine State Lottery’s primary business and data center site in Gardiner, Maine passed all MUSL auditing requirements and continues to meet annual MUSL inspections without exception. Further exceeding RFP requirements, the Maine State Lottery’s primary business and data center in Gardiner, Maine has also passed all annual SAS-70 or SSAE16 audits since it opened in 2001, exhibiting no safety or physical control objective deficiencies. A valuable advantage of this primary business and data center derives from its convenient access to the Maine State Lottery headquarters. As always, the Maine State Lottery can rest assured of the unwavering adherence to these and any other quality, security, and regulatory standards established by federal or state authorities, MUSL or other multi-jurisdictional affiliations to which the Lottery may subscribe. This includes any security and lockdown procedures. All construction and furnishings at this center will continue to comply with fire, safety, building, and ADA codes. Any upgrades, servicing, or replacement required to maintain compliance with such codes will be Scientific Games’ responsibility. The primary business and data center site will meet or exceed all of the requirements specified in the RFP. 3.6.1.1.A EMERGENCY EXIT DOORS RFP Requirement: Emergency exit doors must be provided and must be equipped with alarms. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES Scientific Games has met all Lottery and MUSL requirements pertaining to security, burglary or video surveillance. Emergency doors are connected to the security system and are equipped with alarms. Any use of these doors will be captured by the electronic access system described in Section 3.6.1.1.C as well as recorded digitally. 3.6.1.1.B LOCKING DEVICES RFP Requirement: Locking devices must be installed on all doors or other entry points. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Locking devices are installed on all doors or other entry points. Since ensuring security is a primary concern, we will provide a Total Physical Security Solution (TPSS) for all card key access points. This includes self-closing and self-locking doors to maximize security, preventing fraudulent use of access cards, and maintaining an accurate record of the number of people in any one area at any given time In addition to all controlled access doors, all management and supervisory offices will have locking doors. Card access will be configured to only allow access to required physical areas and only within specific time frames. A list of typical door lock features we will continue to utilize are provided below: ● Anodized aluminum housing ● Dual selectable voltage ● No residual magnetism ● Surge protection ● Computer Room and Most Internal Passageways: Electromechanical (Fail Secure) Door Locks ● Electromagnetic locks (typically used for double-door and glass door configurations) ● Entrance Doors: Magnetic Locks ● Power off locks ● Outside lever ● Deadlocking switch ● Inside lever always free (permits egress from building) ● Office Door Locks RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-15 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-16 ● Key retracts latch when outside lever is locked ● Latch by either lever (unless outside lever is locked by push/ turn button inside lever) ● Manually released turn buttons ● Deadlocking latch Locking devices are installed on all doors that provide access to receiving and loading areas. The facility also has a loading dock bay. This allows our personnel to access a limited area of the warehouse for loading of retailer supplies including terminals, peripheral devices and all retailer consumable products (Figure 3.6-7). Also located within the warehouse is a secured supply room, compliant with all multi-state jurisdictional security requirements. 3.6.1.1.C Figure 3.6-7: Scientific Games’ Secured Warehouse Entrance in Gardiner, Maine ELECTRONIC ACCESS SYSTEM RFP Requirement: An electronic access system shall be installed at entrances to the computer room(s), media library and other secure areas. The access list to the Maine State Lottery’s system shall be authorized by the Lottery. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Access control is accomplished by providing a state-of-the-art digital electronic access control system, along with other security components, including selfclosing and self-locking doors, as part of our TPSS for all entry and control points. All computer facilities are secured on a 24/7/365 basis so that only authorized persons permitted to gain entry into the facilities are allowed access to authorized areas. The primary site facility is physically constructed to provide a strategic separation between the administrative areas and the actual production and operational areas, offices, warehouse, and staff. Strategic separation assures the Lottery that all areas are fully secure at all times. All visitors, contractors and deliveries are restricted to RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES the administrative access areas and away from all production activities. This is achieved by tactically placing controlled access points to provide a larger-defined perimeter restricting access to the operations environment. Areas such as the computer room, telecommunications areas, warehouse, depot, ticket storage areas, and UAT areas are sub-controlled access areas within the operations environment. Scientific Games’ data center in Gardiner, Maine is equipped with a digital CCTV system with strategically placed cameras with sufficient capacity to monitor all gaming systems, gaming management activities, and sensitive facility areas. The CCTV system provides a Digital Video Recorder (DVR) system capable of recording concurrent playback images for 90 days from up to 16 camera locations. Figure 3.6-8 depicts a sample screen shot of the DVR security monitors. Figure 3.6-8: DVR Image Taken at Current Primary Data Center The CCTV systems will be configured to allow 24/7/365 monitoring by the computer room staff during both the normal work hours and after hours timeframes. The computer room staff and front reception areas will have the capability to interact with the CCTV system, but will not have any administrative authority to disable the system, cameras or master database records. The on-site Security Administrator will have full administrative authority to provide any systems configuration changes, hardware support or customization support as requested by the Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-17 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-18 The operations staff offices, and work areas are also within the larger perimeter of the operations environment to provide a greater level of security for all daily work activities, tasks and discussions. Only the individual assigned as Security Administrator has full administrative authority to provide any systems configuration changes, hardware support or customization support that may be requested by the Lottery. He or she is responsible for the day-to-day administration of the electronic access system, including monitoring of visitor and contractor access. Additionally, Scientific Games will ensure that the primary site access list for all personnel will be approved and authorized by the Lottery. No personnel will be granted access without the proper authorization approval. Only controlled and individually assigned ID devices are used to access perimeter doors, visitor holding areas, critical data and communication rooms, and secure product areas. Access system software provides door and sensor status reporting to include audio and visual setting options, a complete record of all keys presented, access granted, access denied, and detailed history logs with built-in filters that allow for tailored audit trail reports on personnel, doors, or areas. ACCESS MATRIX The foundation for assigning access privileges for data center employees and affiliates is based on our access policy that establishes formal authorization and issuance controls based on job needs of each department and/or individuals. An access matrix developed by the Security Administrator is used to accommodate timely and appropriate issuance of individual access rights during employee inprocessing and job transitions. Access system reports are available (Figure 3.6-9 through Figure 3.6-12). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This cardholder screen in Figure 3.6-9 shows where individual cardholders are created within the security system and where their access privileges are set. Figure 3.6-9: Access Control Cardholder RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-19 3.6-20 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This history report in Figure 3.6-10 can be generated to show which cardholders have had, or sought, access to which areas of the facility, and whether access was granted or denied. Figure 3.6-10: Cardholder Transaction History Report RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This access reports in Figure 3.6-11 and Figure 3.6-12 show how various secure areas of the facility are configured for controlled access by authorized personnel. Figure 3.6-11: Access Report – Group Door Access Figure 3.6-12: Access Report – Access Time Patterns Individual access privileges may be limited to specific work days, business hours, duration of privileges, or may require that two authorized card users present their cards at the same time to access a specific point. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-21 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-22 If a key card is reported lost or stolen, or an employee is terminated or suspended, the key card is immediately deactivated and disabled from the security system. 3.6.1.1.D AUTOMATIC FIRE EXTINGUISHING SYSTEM RFP Requirement: The computer room(s) must be protected by an automatic fire extinguishing system based on FM-200 or another Lottery-approved method. The system shall be installed and maintained as specified by applicable National Fire Protection Association (NFPA) guidelines. When triggered, the automatic fire extinguishing system shall be equipped with alarms that sound both locally and at an offsite monitoring location. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has provided an FM-200 system to cover the computer systems rooms, and the TELCO rooms at both the primary and back-up sites. Alarms, as originally installed, sound both locally and at a commercial security call monitoring service that, in turn, will notify the Gardiner fire/police departments and Scientific Games site management. The system is installed and maintained as specified by the applicable NFPA standards. 3.6.1.1.E NFPA STANDARDS RFP Requirement: Construction shall support fire safety as noted in NFPA guidelines. Computer room(s) with mission critical equipment must be separated from the other areas by non-combustible materials having at least a one-hour fire resistance rating, and in addition: Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The primary and back-up data centers were constructed in accordance with all NFPA standards. The walls around the systems room are constructed with a fire wall with a minimum of one hour resistance rating. The systems room complies with all items specified in the current edition of NFPA publication No. 75, “Protection of Electronic Computing/Data Processing Equipment.” The primary site computer room and TELCO room are protected with an FM-200 automatic fire extinguishing system. This gas-based fire extinguishing system consists of a specially designed inert gas that extinguishes fire but does not harm personnel or RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES the environment and Telco room. The system discharge nozzles are ceiling mounted within the computer room. The FM-200 system has been installed and maintained as specified by applicable NFPA guidelines. The automatic fire extinguishing system is equipped with alarms that sound locally and at the Call Monitoring Station (CMS), and a visible or audible indicator reports when the alarm system is inoperable. The FM-200 system also monitors extinguishing valves to indicate unauthorized tampering or closing. 3.6.1.1.E.1 WALL EXTENSION RFP Requirement: Walls must be extended from structural floor to structural floor (or roof) above. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Walls in the security restricted areas in the Gardiner, Maine facility extend from structural floor to roof above in the single-story facility. This applies to all areas having mission-critical equipment. All wall extensions are in accordance with any multi-jurisdictional standards. 3.6.1.1.E.2 FIRE DOORS RFP Requirement: Fire doors must be provided on all entrances into the computer room with a fire resistance rating at least equal to the wall in which the door is located. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Fire doors have been provided on all entrances into the computer room with a fire resistance rating at least equal to the wall in which the door is located. Scientific Games has installed fire doors that will maintain the fire integrity rating of the wall in which they are placed. All windows in the computer room also share this fire integrity rating. In areas that require FM-200, these doors also have a drop down sweep to protect the extinguishing material from escaping the room or external air sources from fueling the fire. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-23 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-24 3.6.1.1.E.3 PENETRATIONS RFP Requirement: All penetrations through the computer room floor, wall, or ceiling must be tightly sealed with material equivalent to existing floor, wall, or ceiling construction to prevent passage of heat, smoke, and water. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. All penetrations through the computer room floor, wall or ceiling are tightly sealed with material equivalent to existing floor, wall or ceiling construction to prevent passage of heat and smoke, and water. This prevents the escape of the FM-200 fire retardant. It also prevents other air sources from infiltrating and fueling the fire. 3.6.1.1.E.4 FIRE AND SMOKE DAMPERS RFP Requirement: Fire and smoke dampers must be provided in ducts that pass through the computer room walls, floor, or ceiling. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Ducts do not currently pass through the computer rooms, wall, floor, or ceiling at the primary data center. If Scientific Games alters the existing configuration to include duct work through these areas, we will install fire and smoke dampers. Scientific Games makes every effort to control and harness fire to protect its employees and equipment. The computer room air conditioning system is set with a smoke alarm that shuts down the unit if smoke is detected. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6.1.1.F AIR CONDITIONING SYSTEM RFP Requirement: An air conditioning system with sufficient capacity to maintain a stable environment within original computer equipment manufacturer specifications. An air conditioning failure detection mechanism must be provided. The air conditioning system(s) must be interlocked to shut down upon activation of the fire extinguishing system or the automatic system must compensate for loss of extinguishing agent through operation of the air conditioning systems. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The air conditioning system installed at the primary business and data center site has lottery industrystandard environmental controls in place, including humidity control for the computer room. Exceeding the RFP requirements, Scientific Games will install a secondary Computer Room Air Conditioning (CRAC) of equal size to the existing system. This will provide duplex CRAC redundancy that will offer back-up in the event that a portion or the entire system is lost or during the system maintenance window and still maintain the integrity of the computer room conditioned space. The selected equipment will have Figure 3.6-13: Computer Room Air Conditioning Unit in Gardiner, Maine 150% of the capacity required by the specification to fulfill the needs of our new systems. The initial capacity of this system allows for sufficient growth of the computer room over the life of the contract. The back-up data center meets all of these stated specifications as well. In addition, a failure detection mechanism is provided. The air conditioning systems will be interlocked to shut down upon activation of the fire extinguishing system. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-25 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-26 3.6.1.1.G POWER CONDITIONING EQUIPMENT RFP Requirement: The Successful Vendor shall provide power conditioning equipment for the computer room(s) and shall provide an uninterruptible power system with both battery backup and electrical generator. Should a utility power failure occur, the UPS must provide at least one hundred fifty (150) percent of the capacity needed to sustain full operation. During the Contract, the generator must be exercised for extended periods on a Lottery-approved schedule, and the generator must be maintained according to its manufacturer’s recommendations. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Power and back-up equipment at both the primary and remote back-up sites have an audible/visual alarm system that provides notification when the system is running on battery back-up. All power generation and power back-up equipment is exercised weekly to ensure they function as intended. All the power conditioning equipment has the capability to exceed 150% of the original (at startup) load. This capacity level helps ensure future growth by supporting the power requirements of all hardware and environmental devices, communications, fire protection equipment, alarm systems, and lighting necessary to conduct business at full capacity. This capacity level exceeds the RFP requirement. Further exceeding the RFP requirements, the primary data center will have a secondary UPS of equal size as the existing system. This will provide duplex UPS redundancy that will offer back-up in the event that a portion or the entire system is lost or during the system maintenance window and still maintain the integrity of the power requirements set forth in the RFP. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES As part of our overall facility protection plan for the primary site, Scientific Games has upgraded your original configuration to provide a redundant UPS configuration that features two separate UPS systems, in addition to the back-up generator. Additionally, Scientific Games will ensure this equipment has the latest technology in these units. The UPS system at both sites will also have maintenance bypass devices. Maintenance bypass devices enable Figure 3.6-14: UPS in Gardiner, Maine maintenance to be performed on one UPS without disturbing power flow to the protected devices or disabling the secondary UPSs ability to function. Should a utility power failure occur, the UPS will provide at least 150 percent of the capacity needed to sustain full operation. The UPS, HVAC, and Generator will comply with all applicable fire and safety codes and undergo periodic inspections and load testing as required by the product manufacturer (Figure 3.6-14 and Figure 3.6-15). Scientific Games will also install a Transient Voltage Suppression (TVSS) system on the line side of the utility power service coming into the building to further protect sensitive equipment from power surges. The TVSS will eliminate or reduce damage to data processing equipment and other critical equipment by limiting transient electrical surges on the circuits. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Figure 3.6-15: HVAC Generator in Gardiner, Maine 3.6-27 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-28 3.6.2 REMOTE BACK-UP SITE RFP Requirement: The Successful Vendor must provide a remote site where gaming transactions are logged and processed. The retailer network and the Lottery’s management terminals and ICS must connect to this facility. The remote backup site must be greater than fifty (50) miles from the primary site. The remote backup site is required to be in the contiguous United States. The remote backup site must meet the safety and security requirements of the primary site. If the remote backup site is in a facility that shares processing support with non-Maine State Lottery business operations of the Successful Vendor, then the Maine State Lottery equipment must be physically and logically separated and secure from all other operations, subject to the approval of the Lottery. The remote backup site must be attended during all Lottery business hours to support a failover in case the primary data center can no longer serve and is unable to manage a failover. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. PROPOSED REMOTE BACK-UP SITE Scientific Games will locate the remote back-up site at our National Data Center (NDC) on our corporate campus at 1500 Bluegrass Lakes Parkway, Alpharetta, Georgia 30004. Scientific Games opened its modern, highly secure NDC on February 25, 2008 and is at the heart of our “Center of Excellence,” comprising a highly skilled professional staff, a state-of-the-art data center, and a separate Technology Center [(i.e., Service Management Center, Software Development Center, Figure 3.6-16: Scientific Games’ Headquarters Operations Support Team, Communications Center, and Our National Response Center (for 24/7 retailer support)]. Our Center of Excellence is housed in a prominent spot located within our corporate headquarters in Alpharetta, Georgia (Figure 3.6-16). The retailer network, the primary business and data center site in Gardiner, Maine, the Lottery access for games management, and the Lottery’s Internal Control System (ICS) will all be connected to this modern, technically advanced facility. This remote back-up data center site is separated by approximately 1,240 miles RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-29 from the primary business and data center site in Gardiner, Maine, which virtually precludes simultaneous data center loss due to the same disaster. Scientific Games exceeds the RFP requirements by proposing to house the Lottery’s remote system in a safe, secure, facility that has proven the satisfaction of our other lottery customers. The National Data Center was built to computing industry standards and practices for data centers. This includes multi-layered site security (i.e., remote camera monitoring, restricted access to operator and server rooms, etc.). The NDC is managed by a team of professionals who not only possesses critical data center management knowledge, but a wealth of lottery and gaming technology experience gained from the U.S. and abroad. Their experience includes lottery system, video, racing, and gaming. Scientific Games is the only vendor capable of offering the Maine State Lottery this breadth and depth of gaming experience and knowledge. As a consolidated data center, the NDC has an independent back-up power system and the highest quality security and access controls. Each area of interest, and Scientific Games’ solution, is detailed in the description of the NDC on the following pages, including the floor plan (Figure 3.6-17). The computer systems that will host and process Maine State Lottery transactions will be completely dedicated to the Maine State Lottery along with the security-restricted space in which the systems are stored. Maine’s back-up data center will be overseen by Jarod Burris, the NDC Operations Manager, who reports directly to Kris-Ann Hosonitz, Director, Gaming System Implementation and Support. Jarod has over four years experience in the lottery industry as well as eight years of experience in information technology. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Jarod Burris Kris-Ann Hosonitz 3.6-30 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-31 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-32 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-33 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-34 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-35 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-36 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-37 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-38 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-39 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-40 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-41 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-42 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-43 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-44 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-45 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.6-46 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES ISO 27001 Certification of the NDC Scientific Games has begun the process of having the NDC ISO 27001 certified by December 31, 2012. This is important to valued customers such as the Maine State Lottery because ISO certification is a management tool that ensures that policies are in compliance with ISO standards. ISO/IEC 27001 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organization’s overall business risks. It specifies requirements for the implementation of security controls customized to the needs of individual organizations or parts thereof. ISO/IEC 27001 requires that Scientific Games: ● Systematically examine the organization’s information security risks, taking account of the threats, vulnerabilities and impacts; ● Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable; and ● Adopt an overarching management process to ensure that the information security controls continue to meet the organization’s information security needs on an ongoing basis. The ISO/IEC 27001 certification involves the following three-stage audit process: ● Stage 1 – A preliminary, informal review checking the existence and completeness of key documentation such as the organization’s information security policy, Statement of Applicability (SoA) and Risk Treatment Plan (RTP). This stage serves to familiarize the auditors with the organization and vice versa. ● Stage 2 – A more detailed and formal compliance audit, independently testing against the requirements specified in ISO/IEC 27001. The auditors will seek evidence to confirm that the management system has been properly designed and implemented, and is in fact in operation. Passing this stage results in being certified compliant with ISO/IEC 27001. ● Stage 3 – Follow-up reviews or audits to confirm that the organization remains in compliance with the standard. Certification maintenance requires periodic re-assessment audits confirming that operations continue as specified and intended. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-47 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-48 OPERATIONAL HOURS Under Scientific Games’ United Data Center model, both the primary business and data center site in Gardiner and the back-up site and data center at NDC will be attended during all lottery gaming hours. The NDC operates on 24/7/365 schedule and is always staffed with experienced personnel to handle any emergency situations in the event that they occur which exceeds the Lottery’s RFP requirements of being attended during the Lottery’s business hours. The NDC team is well trained and experienced in supporting a failover or any other occurrence in event that the primary business and data center site can no longer serve and is unable to manage a failover. 3.6.3 LOCAL GENERAL OFFICE, WAREHOUSE, AND SERVICE CENTER RFP Requirement: The Successful Vendor is required to have an office in Maine, within ten (10) miles of the Lottery. This location shall accommodate required local staff as identified in Section 3.7. From this location the Successful Vendor shall support , consumables warehousing and distribution. The facility must also accommodate Maine’s instant tickets as shipped from the printer, since the Lottery’s Headquarters does not have room for more than a minimal supply of tickets. This facility must also include the storage of any spare or additional terminals or ticket vending machines acquired by the Lottery under the Contract. This location must provide a locked and windowless room with walls that extend from the floor to the ceiling for the Lottery’s backup ICS, in accordance with MUSL rules. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The primary business and data center site proposed by Scientific Games was selected after considering several objective and subjective factors. The best location for the primary business and data center site continues to be the existing location in Gardiner, Maine. This facility has proven to meet the Lottery’s needs and is within 9.7 miles of the Lottery. If over the course of the contract, expansion becomes necessary, there is ample space at this facility to do so. This location includes a locked and windowless room, with walls that extend from the floor to the ceiling, for the Lottery’s back-up ICS, in accordance with MUSL rules and standards. This room will be serviced by the same UPS and generator systems as the computer room in the primary data center thus exceeding the RFP requirement of meeting MUSL rules and standards. Scientific Games will support the terminal maintenance and repair program, as well as the consumables warehousing and distribution from this location. It has RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES more than adequate space for the Lottery’s instant tickets shipped from the printer. This facility includes the storage and maintenance for any spare or additional terminals or ticket vending machines acquired by the Lottery under the contract. Scientific Games proposes to continue operating a maintenance center in our Gardiner facility to fully support the terminal maintenance and repair program, and consumables warehousing and distribution (of instant tickets). Scientific Games understands that terminal repair facilities are required to be located within ten miles of the Lottery. 3.6.4 TRAINING FACILITIES AT LOTTERY HEADQUARTERS RFP Requirement: The Successful Vendor shall provide training facilities around the State in preparation for start-up. Typical training facilities will be hotel meeting rooms. Retailer training sites shall be within a fifty (50) mile radius of retailer locations to limit the driving distance. The Successful Vendor may also provide retailer training at the retailer’s corporate headquarters or store sites. Training in such facilities must be provided by the Successful Vendor throughout the Contract. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide all necessary training facilities required for retailer training and start-up. At Scientific Games we use the following criteria to select training facilities: ● Flexible Training Times – Provides the retailers several options for training, including day or evening classes as well as an option of what day works best for them. ● Convenient Location – Temporary training locations will be located around the state in hotel meeting rooms or other rented classroom style spaces. We minimize the amount of time a retailer needs to be away from his or her business by locating training locations close to your retailer population. We recommend basing these locations on a travel distance of a 40 mile radius, exceeding your requirement of 50 miles by 20%. At a minimum, Scientific Games suggests providing retailer training in the following 13 cities spread throughout Maine: ● Sanford ● Portland ● Augusta ● Lewiston ● Rumford ● Newport RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-49 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-50 ● Bangor ● Ellisworth ● Millinocket ● Calias ● Fort Kent ● Jackman ● Presque Isle Scientific Games will also provide retailer training at the retailer’s corporate headquarters or store sites when necessary and as agreed upon with the Maine State Lottery. Scientific Games’ map of the proposed training locations as well as the geographic areas they will cover are presented below. These will be temporary training facilities, such as hotel meeting rooms as approved by the Lottery and additional sites can be added if needed. Figure 3.6-33: Proposed Training Facilities Map (Radius) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-51 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.6-52 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES Following the initial retailer training program and the system conversion, Scientific Games will work with the Maine State Lottery’s key account representatives and major chains to develop an ongoing, integrated Lottery training program that can be incorporated into their new hire employee training. The negative effects of historically high turnover in these stores can be mitigated with such an integrated training program in place. Retailer chains such as Hannaford, Shaw’s Supermarket, Cumberland Farms, CN Brown, and Circle K could greatly benefit from such a training plan melded into their existing employee training programs. Scientific Games’ marketing and training staff will work with the Maine State Lottery to determine which key accounts would best benefit from such a “customer training program” and work together to develop and implement the programs. Scientific Games’ ongoing training for new retailers will utilize a state of the art training facility located in Maine at the Gardiner site. Scientific Games is fully prepared to deploy a well designed, customized training program for all your retailers and your staff. The components detailed in Section 3.7.5 combine to provide the Lottery and its retailers with the most extensive training, documentation and follow up available in the industry for both the conversion and the duration of the contract period. 3.6.5 TESTING ROOM AT LOTTERY HEADQUARTERS RFP Requirement: The Successful Vendor shall equip a separate room at Lottery Headquarters to be used by Lottery staff for System testing. The Successful Vendor must furnish and install five (5) or more test gaming terminals and other point of sale equipment in the Lottery’s testing room. The terminals must be connected by communications to the testing system. Communications must be routed in a similar manner to actual retailer terminals using circuits that run outside the building. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will equip a separate room at Lottery headquarters to be used by Lottery staff for system testing. Scientific Games will furnish and install six test gaming terminals and other point-of-sale equipment in the Lottery’s testing room, thus exceeding the RFP requirement. These terminals will be connected by communications to the testing system. The communications will be routed in an exact manner to actual retailer terminals, namely, using circuits that run outside the building, as specified by the Lottery. At the Lottery’s discretion these terminals can be configured as “privileged” Lottery terminals. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-53 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-54 3.6.6 BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN RFP Requirement: The Successful Vendor must provide and annually update a business continuity and disaster recovery and contingency plan for the computer centers and administrative facilities sites used in this Contract. The plan must be delivered no later than two (2) months after the production start-up date. Such plan shall take into account disasters including, but not limited to, those caused by weather, water, flood, fire, environmental spills and accidents, malicious destruction, acts of terrorism or war, and contingencies such as strikes, epidemics, pandemics, etc. The plan must ensure continuation of the System and games. Provision shall also be made for the safe, secure off-site storage of all scheduled backup data and programs. Should implementation of any portion of the disaster recovery and contingency plan become necessary, all costs associated with the plan shall be borne by the Successful Vendor. Response Note: The Proposal must contain an outline for, or sample of, such a disaster recovery plan. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide and annually update a business continuity and disaster recovery and contingency plan for the computer centers and administrative facilities sites used in this contract. The plan will be delivered prior to the production start-up date in Maine, thereby exceeding the RFP requirement. And, as indicated in Section 3.1, host processors, facilities, and other components will be furnished, installed and operational within four weeks after a disaster. SYSTEM DISASTER RECOVERY PLANS All the Lottery’s systems will be geographically separate and ensure a full back-up of all activity with virtually no lapse in service in case of emergency failover. Scientific Games will provide a system disaster recovery and contingency plan for the data centers and other sites used in the contract that are second to none in the industry. The dedicated plan will be delivered and approved by the Lottery prior to the start-up date-exceeding the RFP requirement-and updated every six months afterward, also exceeding the industry standard of annual updates. Scientific Games will provide contact information, detailed system recovery procedures, documentation, and work closely with the Lottery in the production of its detailed disaster plan. Should implementation of any portion of the disaster recovery and contingency plan become necessary, all costs associated with the plan will be borne by Scientific Games. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES Sample Plan A sample of the business continuity and disaster recovery plan for the Lottery’s data center sites can be found behind the “Supplemental Information” tab card located at the end of this section. The cover is shown in Figure 3.6-34. Figure 3.6-34: Cover of Scientific Games’ Draft Business Continuity Plan for the Maine State Lottery RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-55 3.6-56 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-57 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-58 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-59 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-60 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES To ensure uninterrupted game delivery, Scientific Games has built its enterprisewide Business Continuity Plan, facility by facility and process by process, thereby: ● Increasing the resiliency of the individual site ● Developing alternate site capabilities ● Implementing failover technologies for systems and utilities ● Having alternate facilities for manufacturing games and point-of-sale devices ● Tying employees together with a state-of-the-art notification system To ensure a rapid, coordinated, and effective response, Scientific Games has developed a nested hierarchy of crisis management teams. The full global resources of the company are available to the executive crisis management team to mitigate the impact of an incident at any of our operations. Scientific Games’ Business Continuity Plan will provide contact information, detailed system recovery procedures, and documentation. It will be coordinated with the Lottery’s production of its own disaster plan. Should implementation of any portion of the disaster recovery and contingency plan become necessary, all costs associated with the plan will be borne by Scientific Games. Nationwide Field Service Community Field Service Operations recovery strategy is to provide field service representatives with spare terminals and peripherals directly from Scientific Games’ manufacturing facility in Alpharetta, Georgia. Board level repairs would also be done at our Alpharetta location. In addition, the logistics to support the Maine State Lottery extend beyond your borders to our nationwide field services community. We conduct field services operations in 12 U.S. lotteries; this has created a shared knowledge base among more than 220 field service professionals covering a 35-year history. Our field service operations in nearby states are able to provide back-up support to our Maine staff. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-61 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-62 3.6.7 SUCCESSFUL VENDOR CORPORATE INFRASTRUCTURE PROTECTION PLAN RFP Requirement: The Successful Vendor must also produce a disaster plan for their additional infrastructure necessary to support the Maine State Lottery. For example, the Successful Vendor’s corporate software development and support facilities are critical for the term of the Contract. The corporate infrastructure protection plan shall be due no later than two (2) months after the production start-up date in Maine. Response Note: The Proposal must contain an outline for, or sample of, such a protection plan for the Successful Vendor’s additional infrastructure. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will produce a disaster plan for our additional infrastructure necessary to support the Lottery. The corporate infrastructure protection plan will be delivered no later than two months after the production start-up date in Maine. A sample of such a protection plan for Scientific Games’ additional infrastructure can be found behind the “Supplemental Information” tab card located at the end of this section. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-63 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-64 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-65 CONFIDENTIAL SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-66 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES 3.6-67 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.6-68 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.6: SUCCESSFUL VENDOR FACILITIES WHY SCIENTIFIC GAMES? • • RFP NO. 201207350 ● Scientific Games proposes to locate the primary data center at our current facility location in Gardiner, Maine. After great scrutiny about all the options available Scientific Games chose a local primary data center because: • Locating the PDC in Gardiner allows Scientific Games to retain proven, experienced operations staff offering significant customer service opportunities to the Maine Lottery and retailers. • Current location is built out, MUSL compliant, easily expandable and no additional cost to the Maine State Lottery. By locating a duplicate gaming system in our National Data Center at our Alpharetta, Georgia corporate facility: • The Maine State Lottery is assured of uninterrupted service to your retailers in the case of a disaster in the PDC area. • BDC staff offers experienced and professional operations staff and readily available system and operations experts residing at our corporate offices. • Annual facility security audits will ensure ongoing compliance through the term of the contract, including physical security, video monitoring systems and multi-state lottery (MUSL) requirements. • Retailer training will be provided at temporary facilities located within a 40-mile radius of all Maine retailers. • Scientific Games has demonstrated to the Maine Lottery that our Business Continuity and Disaster Recovery Plans are regularly reviewed and updated to ensure a level of confidence in our planning and preparations. • Our Corporate Infrastructure Plan demonstrates to the Maine State Lottery our commitment to the safety and security of our customers and our local operations as well as our corporate operations, both domestically and internationally. NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.6-69 3.6-70 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN RFP Requirement: The Successful Vendor is required to provide the Lottery with a variety of staff and support services as described below. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games wants to continue to be your partner, not just another vendor. We have had the privilege of serving the Maine State Lottery as our systems customer for the past 11 years and our instant ticket printing and Cooperative Services Programs (CSP) customer for over 25 years. This is a privilege that we do not take lightly. We understand the enormous challenge that you face to exceed the high expectations you have set for the future, and look forward to helping you meet your core objective of maximizing annual proceeds contributed to the Maine General Fund. Our proposal includes in-state data center and an operational staff that is dedicated to serving the Maine State Lottery included in the base price. This offering preserves a minimum of 14 jobs in the state of Maine that would otherwise be eliminated if the data center was located out of state. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-2 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Over the last decade, Scientific Games has made a significant investment and ongoing financial commitment and contributions to the local Maine economy by continuing to have the Primary Data Center and all related support staff located within Maine. Since 2001 Scientific Games has invested more than $275,000 in Property Taxes, $550,000 in Sales and Use Taxes, and more than $10 million in capital expenditures in support of the Maine State Lottery! Not only does Scientific Games’ latest proposal again commit to reinvesting millions more in capital expenditures in support of the Maine State Lottery under a renewed contract, but our firm commitment to Maine is also reaffirmed by proposing to keep the Primary Data Center within Maine. Consistent with this economic commitment, Scientific Games will provide an estimated ongoing economic benefit of more than $1 million annually for our employees who are proud to be Maine residents. The retention of the Primary Data Center and support staff in Maine has tremendous economic benefit to the State of Maine that simply cannot be overlooked. As was appropriately outlined and emphasized by the honorable Governor LePage in his executive order in April, 2012, “All service contracts expected to exceed $100,000 in total value advertised for competitive bid shall include scoring criteria evaluating the responding bidder’s economic impact on the Maine economy and State Revenues.”, the value and economic impact of Scientific Games’ continued proposed location for its Primary Data Center and local staffing support in Maine is second to none. Our current proposal offering reaffirms our long standing and continuing commitment to the state of Maine, its citizens, and the residents that directly or indirectly benefit from the financial investments made by Scientific Games in support of the Maine State Lottery. Contracts awarded to companies with an established presence in Maine generate economic benefits for the state that otherwise would not be realized, e.g., by competitors using out-of-state resources and suppliers. As contract dollars are recycled through the Maine economy, additional productivity and income are generated, as well as tax revenues and employment. Based upon previous economic impact studies we would estimate that for every $1,000,000 of contract value, the economic benefit to the state of Maine to be $1,732,539. Also, as a result of recycling contract dollars and increased productivity, new jobs will be created to meet increased demand. We would estimate approximately 8 new jobs created per $1,000,000 of contract value. Note that these new jobs would be in addition to those directly allocated to the Lottery contract, and it is estimated that for every $1,000,000 in contract value, earnings of Maine workers beyond those directly employed by the contract would increase by $539,984. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Scientific Games is pleased to outline a service structure that exceeds RFP requirements and fully supports the Maine State Lottery’s mission of delivering year over year sales growth for entertainment and prizes to its players. We will work with you to increase profits to Maine’s general fund while at the same time improving the flexibility and security of the system. The following sections define our proposed solutions, which include: ● A proven corporate and local staffing structure focused on Lottery and retailer customer service. ● Automation tools to proactively monitor terminals, networks, and systems; remove human error and repetitive tasks; and allow staff to focus on valueadded activities. ● Communication tools to facilitate sharing of information and speed of service. ● Use of established best practices to ensure operational excellence and consistency of performance to maintain the integrity of your product that fosters confidence of your retailer and player base. The benefits of these solutions are: ● Improved service to you and your retailers. ● Increased sales by maximizing up-time of point-of-sales devices, networks, and systems. ● Incremental sales improvement through efficient deployment of new equipment. ● Happier and more productive retailers and customers due to faster system response time and high terminal reliability, which will result in less service calls. ● WAVE terminals and peripherals with new and improved capabilities. ● Improved efficiencies of the Lottery Sales Representatives (LSR) sales force due to the ability to handle pack activation and returns outside of the terminal. WITH SCIENTIFIC GAMES AS YOUR FULL SERVICE PROVIDER, YOU GET MORE Scientific Games has evolved considerably over the last several years to provide the industry’s highest levels of professional support to our customers and our site operations. Our services include project management, systems design and engineering, data center operations, network support, central systems support, field services, game design, instant ticket printing, CSP and marketing services. With Scientific Games as your provider, the Maine State Lottery will benefit from a local operations team you know and trust. The Scientific Games Computer Operators, Field Service Technicians (FSTs), and our management team have all made career decisions to provide unparalleled support to the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-3 3.7-4 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN In addition to the strong local and corporate support teams, Scientific Games has also made significant investment in automation tools that include: ● Solar Winds – Solar Winds Orion is a Network Performance Monitor that we utilize to quickly detect, diagnose and resolve network outages and performance issues. It offers, at a glance, insight into your network, ensuring you have the critical information you need to keep your network in tip-top shape. Please see Section 3.3 for more details. ● OpsFusion™ – This proprietary Automation system automates time consuming, day-to-day tasks affecting quality and consistency. It reduces downtime and help meet audit and compliance requirements. Please see Section 3.1 for more details. ● Smart Services Management System – A suite of tools that drives efficiency and effectiveness in supporting the service needs and minimizing the downtime of your retailer base. This suite of tools was implemented ahead of the new contract to generate efficiency. ● Retailer Learning Solutions Group – The Learning Solutions support structure taps deep into our corporate resources to ensure that every essential piece of retailer information is conveyed during training. KEY STAFFING FEATURES UNIQUE TO MAINE With Scientific Games as your provider, the Maine State Lottery will receive the continued proven support of people you are familiar with and have relied on over the past several years (Figure 3.7-1). These same resources will continue to be focused on the concerns and needs of the Maine State Lottery as part of the new contract. Figure 3.7-1: Scientific Games’ Ongoing Maine Operations Team RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Some highlights within the proposed account team include: ● A site staffing plan with resources dedicated to Maine will be led by a permanent in-state General Manager, Darrell Frecker, who has over 21 years experience serving the Maine State Lottery. Darrell’s team will provide support for gaming system operations, network operations, field services, instant ticket planning and printing, release schedules, CSP, and replenishment of consumable supplies. ● The Regional Director, Operations, Doug Parker, and the Regional Director, Sales, Ron Miguel, will provide focused attention to your account and act as a liaison for marketing and operational support between our corporate headquarters and the local general office and service center. No other vendor provides this structure or personal attention to their accounts. The staff of Scientific Games knows the Maine State Lottery and its business objectives better than any other prospective supplier. This knowledge will be reflected in both the level of staffing in Maine and by the tight integration between the Operations and Field Services staffs. Many organizations consider these two activities to be independent; our Maine team takes an alternative view and has demonstrated the value to retailer service and terminal uptime that results from proactive and tight engagement between the Operations, Field Services, and National Call Center staffs. The staffing plan for Scientific Games Maine retains this engagement model and expands it in several important areas: ● ● RFP NO. 201207350 Maine Computer Operators working in Gardiner, Maine will be able to login to the National Response Center and monitor help desk calls placed by Maine retailers. This activity, performed on a task priority basis, will further improve the service levels provided to Maine’s retailers by strengthening the existing level of integration between Operations and Field Services. The in-state operations staff will support Quality Assurance (QA) testing and User Acceptance Testing (UAT) of new software releases. This operations staff will provide system support for new game releases, system enhancements, and marketing promotions with quick implementation (timelines) and short durations. To date they have implemented over 14 new or enhanced draw game changes along with over 135 promotions – all on time with flawless execution helping Maine increase draw game sales by 54.22% during the 11 years this operations team has been your vendor. In addition, Scientific Games will provide an In-state Marketing Specialist to the Maine State Lottery to provide marketing analysis, recommendations for new games, game modifications, and draw and instant game promotion designs. (Please reference Section 3.7.1.2 for further details.) ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Darrell Frecker Doug Parker Ron Miguel 3.7-5 3.7-6 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN As previously mentioned, Scientific Games proposes the same well-known dedicated management staff that has been in place in Gardiner for over 11 years. This management staff has been very instrumental in providing enhanced testing of software, on time release deployments to the field, improved retailer service and decreased system issues and downtime. Mike Skibel Ed Parker The following is a brief summary of the local Maine management team who will continue to interact with you on a daily basis: Operations Manager, Mike Skibel, with over 15 years of lottery experience, over 11 of which he supported the Maine State Lottery, will manage the Scientific Games’ primary data center located in Gardiner, Maine. Mike has a staff of 12 experienced individuals supporting the Maine contract. (Please reference Section 3.7.1.2 for further details.) Assistant Operations Manager, Ed Parker, with more than 16 years of lottery experience will assist the local Operations team, develop specifications, system requirements, and system testing. (Please reference Section 3.7.1.2 for further details.) Assistant Operations Manager, Alexander (Steve) Zelinski, with over six years of lottery experience will assist the Operations team and lead activities at the Gardiner primary data center. (Please reference Section 3.7.1.2 for further details.) Steve Zelinski Eric Moore Liz Dimmick Field Services Manager, Eric Moore, with over 22 years of lottery experience will provide support for the Maine State Lottery’s retailers and LSRs by leading the Field Services team. Eric will have a staff of 10 experienced individuals that will be dedicated to supporting the Maine contract. (Please reference Section 3.7.1.2 for further details.) Regional Marketing Manager, Liz Dimmick, with more than 24 years of lottery experience, including eight years supporting the Maine State Lottery, will provide marketing and sales support for the Maine State Lottery. (Please reference Section 3.7.1.2 for further details). Liz has held various sales and marketing/sales management positions in several states including Maine, New Hampshire, Vermont, Delaware, Minnesota, New York, and Indiana. Marketing Specialist, TBD, will be hired by Scientific Games upon contract award. This new employee will work closely with Liz Dimmick, Susan Rolfs, and Leslie Badger to gain experience pertaining to both the lottery industry and Maine-specific marketing and sales trends (Please reference Section 3.7.1.2 for further details). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN The National Data Center (NDC) Operations Manager, Jarod Burris, will lead the team operating the back-up gaming system at our NDC in Alpharetta, Georgia. With a support staff of two Assistant Operations Managers and eight Operators, Jarod will ensure that Maine’s back-up system will be attended and functional, 24/7/365. This Operations staff will be joined by additional personnel at the NDC, including a full complement of Operations, Network, Communications, Software, and other support resources that are readily and immediately at their disposal. (Please reference Section 3.7.1.2 for further details.) Susan Rolfs NOTABLE ACCOMPLISHMENTS IN MAINE Scientific Games is proud of the contributions we have made to your growth in revenue. In fact, during the term of Scientific Games’ systems and instant ticket contract, there have been a number of industry initiatives launched in Maine. Discussed next are just a few examples of the results of Scientific Games’ efforts to assist and support the Maine State Lottery’s goals through the past 11 years and to help the Lottery bring innovation to the industry: ● ● RFP NO. 201207350 SciScan® 1500/2000s Keyless Validations (July 2001) and FailSafe® (July 2010) – The Maine State Lottery has always been an innovator making “keyless” instant ticket validations “the way life should be” for every retailer in Maine. Utilizing Scientific Games SciScan technology to validate instant tickets without having to manually enter a three-digit code enabled the Maine State Lottery retailers to provide faster service to their customers. It meant less time spent cashing tickets and more time selling lottery tickets and other products in the retail environment. Since 2010 Scientific Games has included our patented FailSafe technology to enable keyless validation capabilities well into the future. Successful Promotions (2001 to Present) – Scientific Games continuously partners with the Maine State Lottery to define and execute new promotions to create excitement for game launches, incentive programs, flash promotions, to increase sales. All promotions are developed from concept to implementation to meet the Lottery’s requested launch schedules. ❍ To date, Scientific Games has developed and implemented over 135 promotions for the Maine State Lottery. ❍ Maine Raffle (2009) – Scientific Games repurposes the Maine Raffle game in response to a Lottery desires to serialize entry forms. This avoids the Lottery receiving and managing large quantities of promotional mailed-in entry forms. ❍ Lottery’s 35th Anniversary (2010) – Scientific Games management and operation staff assisted the Lottery with their 35th Anniversary Gala at the Augusta Civic Center. ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Leslie Badger Jarod Burris 3.7-7 3.7-8 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN ❍ Incentive Program (2011) – Scientific Games partnered with the Maine State Lottery in designing an Agent Instant Commission Incentive Program to increase sales of instant games during the 4th quarter of 2011. During the promotion over 52% of the retailers increased their sales by more than 5% (versus Q4 of 2010) earning them over $83,000 in bonus commissions and the Lottery had a Net Revenue gain of over $381,000 during the program. A very successful program that we believe the Lottery intends to repeat. ❍ Bitmap Downloads (2012) – Scientific Games created five individual bitmaps and downloads in support of the Mega Millions $653 million “world record” jackpot. ❍ Flash Promotion (2012) – The Maine State Lottery requested Scientific Games to develop a new promotion which had not been implemented before in Maine. While the delivery time was short, Scientific Games worked with the Lottery to define requirements, develop, test and implement the needed software changes ahead of schedule. The “Flash Promotion” was implemented the first time on the Megabucks Plus game and was a significant success. This new promotion is now in the Lottery’s marketing tool kit for future use. ● Powerball and MUSL Rule 2 Compliance (2004 and Ongoing) – Prior to Powerball sales starting in July of 2004, the Maine State Lottery and the Scientific Games site in Gardiner, Maine needed to pass a MUSL audit showing that both our facilities met MUSL security specifications. During the short six months the Lottery and Scientific Games had to develop specifications, software, playslips, Quality Control and UAT testing, and notify retailers of the upcoming game launch. Scientific Games met all of the project milestones and the site passed the MUSL audit with no exceptions noted. According to the MUSL auditor this was a “MUSL FIRST.” The final phase for the Lottery to become completely MUSL Rule 2 compliant was put into place early in 2007. This was also completed on time and met all MUSL Rule 2 audit requirements. ● Amber (2005) / Silver Alert (2010) – The development of the Amber and Silver Alerts was a multi-departmental State of Maine effort to enable the Lottery to once again give back to the community with timely notifications of missing persons of all ages. ● Game Development and Game Changes (2001 – 2012) ❍ At the request of the Maine State Lottery, Scientific Games developed graphics and prize structure for an instant win draw game “Add-a-Play” which then evolved into a standalone game “Fast Play” (2006 – 2010). ❍ During 2009, the Maine State Lottery and Scientific Games put a multiphase project plan into place to achieve the modification of the entire suite of draw games. This included a matrix change to Powerball RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN (January 2009), replacing the cash game (February 2009), changing their flagship Megabucks game to Megabucks Plus with a completely new and exciting prize structure and a new $2/play price point (July 2009), the introduction of a new MUSL game-Hot Lotto (October 2009), and new play styles in both the Pick 3 and Pick 4 Daily Numbers games (November 2009). All of these game changes were completed on time, without any operational issues and without any impact to the integrity of the lottery gaming system. ❍ Addition of Mega Millions and changed Powerball to a $2 price point (2011-2012) ❍ Developed a $2 New England Regional game—Lucky for Life—outside of MUSL and the Tri-State compacts (2011 – 2012) ● Installation of New ICS Servers and Operating System (2008 – 2009) – Through a joint initiative of the Maine State Lottery and Scientific Games in November of 2008, the original ICS servers were upgraded from Compaq first generation server hardware to HP fourth generation server hardware. Working together with the ICS vendor, this project was completed with no impact to the integrity of the lottery gaming system. This provided the Lottery with secure remote access to their test ICS system, per request and for ultimate convenience. ● Support Services (2011) – During the summer of 2011, Scientific Games provided local staffing support to assist the Lottery’s Tel-Sell sales force while an employee was on sick leave after a critical surgery. During this unexpected lottery key staffing shortage, Scientific Games provided trained personnel to assist the Lottery’s telemarketing team continue to perform instant ticket sales support to their 1,300 retailers. ● Trends in Focus (2012) – Scientific Games offers a weekly snapshot of Maine’s draw and instant sales in comparison with the industry and LOIs. This report is generated weekly and distributed to the Maine State Lottery on a monthly basis. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-9 3.7-10 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.1 VENDOR PERSONNEL RFP Requirement: The Vendor must provide information, as specified below, that documents its organizational structure and the staffing with which Lottery operations will be implemented and run. The Vendor must identify substantial subcontractor staff and consultants by name, where such are anticipated to be part of the implementation and ongoing operational support efforts. The Proposal must make clear which personnel proposed for this Contract are Vendor employees and which are subcontractors or consultants. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. As your current vendor, Scientific Games understands far better than other industry vendors the challenges the Maine State Lottery faces as it strives to maintain and increase its annual contribution to Maine’s General Fund. This is why we are proposing forward-looking approaches and industry revolutionizing tools that we are confident will convince the Lottery that Scientific Games – the only American-based full service vendor—is the service provider best suited to support the Maine State Lottery for the term of the next contract. We exceed RFP requirements by not only proposing personnel who have lotteryspecific experience, but by proposing staff with demonstrated dedicated capability to meet and exceed the needs of the Maine State Lottery. The majority of the personnel we are proposing are current Maine residents with Maine State Lotteryspecific experience. In addition to the Maine team, support resources are immediately available from Scientific Games’ corporate office. They are too numerous to list all of them here, but some of our employees who will be well known to the Maine State Lottery include Leslie Badger, Moe Corrette, Sean Athey, Doug Parker, and Ron Miguel. SUBCONTRACTORS Scientific Games defines “subcontractor” as an entity that Scientific Games delegates any of its principal contractual responsibilities contained within the Maine State Lottery’s RFP. With this understanding, Scientific Games will not be using the services of any subcontractor to provide services and supplies as part of the Lottery project. The only third parties that will be contracted by Scientific Games will be supply vendors. If our understanding is incorrect, we will be happy to clarify our response as requested by the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Scientific Games understands that all personnel may be subject to Lottery background investigations and will be subject to removal by the Lottery and at the Lottery’s sole discretion. SCIENTIFIC GAMES’ STAFFING MODEL To deliver on the Maine State Lottery’s priorities, Scientific Games will employ a Maine-specific approach to the staffing model. Scientific Games understands that the Lottery will better benefit from a proven, experienced support structure that is focused on providing outstanding customer service to the Lottery and its retailers. Scientific Games offers the Maine State Lottery an organizational design that is both comprehensive and flexible and fully supports the scope of work the Lottery requires and that it expects. Our support services solution includes a diverse team of lottery professionals led by Darrell Frecker who we propose as the Maine General Manager under the new contract. One distinguishing feature of Scientific Games’ standard staffing model is the commitment to assign a General Manager dedicated solely to the Maine State Lottery. Darrell will manage the Scientific Games Maine team and contract deliverables to ensure that the Lottery’s satisfaction levels with Scientific Games’ operations remain high. With our staff and their lottery-specific experience proven by years of service, Scientific Games is very confident we will continue to meet and exceed the requirements detailed in the RFP and the unspoken expectations that are so much a part of daily life. With 29 years of computer and consumer industry experience, 11 years of general management experience, and over 21 years of lottery-specific experience supporting the Maine State Lottery, Darrell will continue to provide leadership to all aspects of Maine’s operations, field service, and marketing that benefits the Maine State Lottery. (Please reference Section 3.7.1.2 for further details.) We all know that a lottery conversion effort is a sizeable task and can be a source of stress for all involved. The great news is that, as your incumbent supplier, Scientific Games is in a unique position to provide the Maine State Lottery with a phasedconversion plan that reduces conversion stresses on everyone. Darrell has helped manage the last two Maine State Lottery conversions, including the current systems and terminals. Both of these conversions were completed successfully, on time, and with minimal impact on the day-to-day operations of the Lottery. For the Lottery conversion project, Scientific Games will use a four-tiered management model. Each tier consists of a team with specific roles and RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-11 3.7-12 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN responsibilities that will cohesively guide the project along each phase to a timely and successful completion (Figure 3.7-2). Figure 3.7-2: Scientific Games’ Four-Tiered Management Model These four teams are identified as: 1. Global Management Team for Lottery Services – Having a global presence, Scientific Games understands that management direction begins at the executive level. Our corporate executives are linked with each customer as they work in concert to define our business itinerary and make key decisions for lottery business initiatives. Key executives from Scientific Games will be assigned to fulfill this role in our interactions with the Maine State Lottery. Bill Huntley 2. Maine State Lottery Project Steering Committee – Scientific Games’ corporate organization will interface with its project implementation and ongoing operations teams through the Project Steering Committee. Taking direction from the Lottery’s executive sponsor—Bill Huntley (President, Lottery Systems)—the Scientific Games Maine State Lottery Project Steering Committee will be comprised of corporate representatives from Scientific Games’ departments such as hardware engineering, systems development, and network engineering. The committee will ensure that resources for the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN implementation and ongoing operations are properly allocated, key milestone dates are met, and ongoing operations function in a way that meets the needs of the Maine State Lottery and its retailers. 3. Maine State Lottery Project Implementation Team – As a demonstration of our commitment to a successful conversion experience, Scientific Games will provide the Maine State Lottery with a team of systems implementation professionals with extensive lottery experience. To ensure dedicated local project representation, Scientific Games has assigned Dan Grace, Director of Project Management and Implementations, along with Matt Gross, Lead Technical Project Manager, as our dedicated Project Management Team throughout the implementation. Both Dan and Matt are Project Management Institute (PMI) members and Project Management Professional (PMP) certified. Dan Grace Matt Gross Both Dan and Matt are PMI members and PMP certified. Dan will lead the Maine State Lottery Project Implementation Team and Matt will serve as the Lead Technical Project Manager for the conversion to AEGISEF and the installation of WAVE terminals, peripherals, and the new telecommunications network. As the Lead Technical Project Manager, Matt will be responsible for all planning, requirements capture, development, product quality, facilities, systems, infrastructure, and all training activities related to the conversion. Matt’s extensive knowledge and experience will contribute to a seamless conversion that will minimally impact retailers and your players. (Please reference Section 3.7.1.1 for further details.) Guided by the Steering Committee and supported by the local operations team, we will bring a team to the Maine conversion with unmatched experience and knowledge of your system, retailer base, and business requirements. Additional staff, if needed, will be brought in to meet timelines identified in the final implementation plan. 4. Ongoing Operations Team – Scientific Games will continue to provide the Maine State Lottery with a talented, proven, and dedicated team of industry professionals led by Darrell Frecker. This team is well known to you already and provides excellent customer service to the Lottery and your retailers. As the Lottery has come to know, a fully staffed organization with management RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Darrell Frecker 3.7-13 3.7-14 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN strategy, skill and experience are essential for a winning combination. No vendor can offer a team with the Maine knowledge and professional respect this team has earned. This team is not only knowledgeable about the Maine State Lottery’s history and ongoing mission; they have lived it and helped the Lottery with numerous enhancements and revenue growth along the way. The Maine State Lottery will benefit again by selecting Scientific Games as its next provider because Scientific Games will offer the staff that has the most effective structure and breadth of experience with the Maine State Lottery and its retailers. Organizational charts illustrating Scientific Games’ four-tiered approach to the Lottery conversion and the positions involved are provided at the end of this subsection. The experience of all management, supervisory, and key technical personnel who are members of the four teams that will serve the Maine State Lottery during the implementation and conversion phase of the project as well as providing ongoing operations is summarized below. SCIENTIFIC GAMES GLOBAL MANAGEMENT TEAM FOR LOTTERY SERVICES Comprised of experienced and dedicated lottery professionals focused on the delivery and effectiveness of our global product offerings, Scientific Games’ executives embrace their dual role: 1. Active participation in the corporate environment, including advocacy for our customers and support for their mission to increase growth for higher returns to lottery beneficiaries. 2. Valuable resources for the dedicated on-site team committed to disseminating their lottery expertise and best practices to support operational improvements that enhance our partnership with the Maine State Lottery. William (Bill) Huntley, President, Lottery Systems As a demonstration of our commitment to our partnership with the Maine State Lottery, Scientific Games offers executive sponsorship with our President, Lottery Systems, Bill Huntley. Recently inducted into the Lottery Industry Hall of Fame, Bill will provide advocacy for the Lottery’s concerns and points of view at the highest levels of our business and provide a quick response to any of the Lottery’s business concerns. As a 40-year veteran of the lottery industry, he will ensure that the needs of the Maine State Lottery are always met. Executive sponsorship is intrinsically linked to the Lottery Project Steering Committee and actively participates with the Lottery Implementation and Lottery Operations teams. Scientific Games believes this approach provides the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN infrastructure and continual support that a solid staffing business model requires if North American Association of State and Provincial Lotteries (NASPL) best practices are to be met. Our executives are visible during implementation and readily available during ongoing operations to provide their considerable lottery expertise. Scientific Games has made a strategic investment to recruit and retain the most knowledgeable and experienced lottery industry personnel in the market today. Collectively, our corporate account support group has hundreds of years of industry and institutional knowledge. We continually realign our corporate support groups to be even more customer-centric and focused on rapid delivery of services directly to our lottery customers. Key members of the Scientific Games Global Management Team who will provide corporate oversight of the Maine account and their lottery-specific experience is described on the following pages. Steve Beason, Enterprise Chief Technology Officer Scientific Games’ goal to drive effectiveness and efficiency throughout the service organization is led by Steve Beason, a 31-year veteran of the lottery industry. He is the key executive determining the next generation of equipment and services offered to our customers. Steve played a primary role in approving the equipment and services being proposed to the Maine State Lottery. Steve Beason Pat McHugh, Vice President, North American Operations Pat McHugh has implemented operational standards and a support infrastructure that have improved our ability to meet and exceed our customers’ expectations. Under Pat’s leadership, our lottery operations organization has enhanced the services and professionalism of the staff to meet and exceed the level that our customers expect. Pat ensures that the proper infrastructure is in place to support ongoing operations that deliver value-based services. His organization consists of Regional Operations Directors (RDs), as well as service management and logistics teams, each of which leverage industry best practices and support to our customers and local site operations. The RDs act as a liaison between corporate headquarters and the local site for marketing and operational support. No other vendor provides their accounts with this structure and layer of focused attention. The RDs work closely with the site’s General Manager on several fronts, including the role of customer advocate to prioritize local initiatives at the corporate level. To ensure our customer’s needs are always met, we deliberately maintain a low RD-to-site ratio. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Pat McHugh 3.7-15 3.7-16 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Jim Kennedy, Chief Marketing Officer With over 27 years in the industry and with Scientific Games, Jim brings a wealth of experience and perspective to the Global Management Team. Jim will provide corporate management, support, and direction of the sales and marketing team assigned to serve the Maine State Lottery. He will also direct marketing and product development to create customer value, and drive revenue. Jim Kennedy Scientific Games’ organizational structure for the Corporate Executive Team and Global Management Team for Lottery Services defines lines of authority (Figure 3.7-3 and Figure 3.7-4). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY FIGURE 3.7-3: CORPORATE EXECUTIVE TEAM 3.7-17 A. Lorne Weil Chairman and Chief Executive Officer David Kennedy Executive Vice Chairman Peter Mani Chief Human Resources Officer Jeff Lipkin Senior Vice President and Chief Financial Officer Jack Sarno Worldwide Legal Affairs and Corporate Secretary Larry Potts Chief Compliance Officer and Vice President, Security PRINTED PRODUCTS LOTTERY SYSTEMS GAMING FIGURE 3.7-4: GLOBAL MANAGEMENT TEAM 3.7-19 A. Lorne Weil Chairman and Chief Executive Officer James Kennedy Chief Marketing Officer Steven Beason Enterprise Chief Technology Officer Bill Huntley President, Lottery Systems Steven Saferin President and Chief Creative Officer, Properties Group Jim Trask President, Printed Products Group PRINTED PRODUCTS LOTTERY SYSTEMS GAMING SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN MAINE STATE LOTTERY PROJECT STEERING COMMITTEE Scientific Games’ corporate organization will interface with Maine State Lottery Project Implementation and Operations teams through the Scientific Games Maine Project Steering Committee. Taking direction from Bill Huntley—the Lottery’s executive sponsor—the Scientific Games Maine State Lottery Project Steering Committee is comprised of corporate representatives from Scientific Games’ departments such as corporate marketing, hardware engineering, and systems development. The committee will ensure that adequate resources are allocated to support the implementation and ongoing operations, that key milestone dates in the conversion plan are met, and that ongoing operations function in a way that meets the needs of the Maine State Lottery and its retailers. The Lottery Project Steering Committee’s collective lottery-specific experience totals over 200+ years experience. In addition to Bill Huntley, Steve Beason, Pat McHugh, and Jim Kennedy whose backgrounds were detailed previously, the Lottery will also benefit from the wisdom, expertise and talent of the following department heads. Sean Athey, Vice President, Systems Sales Sean Athey has over 27 years of lottery experience in strategic management, operations, diversification, marketing, advertising, brand and retail management, market research, and new product development, both domestically and internationally. She has developed strategic programs to increase both instant and draw games revenues for lotteries around the world. Sean has been with Scientific Games since 2004 serving in a series of positions, including General Manager of the Maryland Lottery, Senior Regional Director (Printed Products), and now as Vice President of Systems Sales. Sean will provide strategic support to the Maine State Lottery and the Scientific Games team that supports the Maine State Lottery day-to-day. Sean will partner with the Maine State Lottery to help them grow sales and revenue by providing strategic support with brand management, distribution strategies, development and execution of new product and consumer programs for a variety of retail styles. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Sean Athey 3.7-21 3.7-22 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Leslie Badger, Vice President, Systems Marketing and Game Development Leslie Badger Leslie Badger, who started with Scientific Games ten years ago supporting Maine, New Hampshire, and Vermont as marketing manager, will provide strategic marketing and planning of the draw product line and facilitate development of new products and services for the Lottery. She is responsible for the marketing personnel of Scientific Games serving the Maine State Lottery. This work includes the development and execution of marketing plans, retail initiatives and promotions programs. As she does today, Leslie will work closely with Scientific Games’ Vice President of Systems Sales, Sean Athey, to bring the Maine State Lottery valuable information about the latest trends, research, and product changes in the lottery industry, and to assist strategic planning for the future growth of lottery sales in Maine. David Douglas, Senior Director, Service Management David Douglas David Douglas possesses over 24 years of lottery-specific experience and is responsible for supporting the Maine State Lottery by implementing best practices, tools, and metrics that improve field service and data center operations across all sites. Scientific Games uses Information Technology Information Library® (ITIL) as the basis for establishing process within lottery operations. ITIL is the most widely used standard for technology service management worldwide. It serves as the basic foundation for establishing best practices and metrics for measuring our service delivery performance. The key objective for David and his staff is to maximize the quality, consistency, and efficiency of our data center and field service operations. This goal is improved levels of performance and customer satisfaction. David will work very closely with the Maine Operations Manager and Field Services Manager to ensure that corporate best practices for service management are utilized throughout the Scientific Games’ Maine operations. One of their key initiatives was the implementation of our innovative “Smart Services” suite of tools. These tools improved field service performance by automating standard tasks such as call assignment and technician routing. These tools enabled service operations to provide higher levels of responsiveness to retailers’ calls for service. This approach results in increased uptime for mission-critical systems and Point-of-Sales (POS) devices. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Ajay Ghia, Vice President, Engineering and Manufacturing Ajay Ghia manages the terminal hardware engineering and manufacturing groups. Ajay is responsible for all Scientific Games hardware; development of firmware and drivers; and for the procurement, manufacture and quality control of WAVE terminals, player-activated terminals and associated peripherals. Ajay is a 39-year veteran in the fields of engineering, manufacturing and product management. Ajay has held leadership positions in hardware development and manufacturing process control at major companies throughout the world. Ajay Ghia Doug Parker, Regional Director, Operations Doug Parker will continue to serve as the Lottery’s Regional Director of Operations and be a strong corporate advocate within Scientific Games’ for your organization. Doug will work closely with the on-site General Manager, Darrell Frecker, to ensure that the local operation is receiving all necessary support from the various corporate support groups located in Alpharetta, Georgia. Doug is committed to building upon the strong relationships developed with the Maine State Lottery and within Tri-State over the last 20+ years. Doug will provide oversight of the conversion process and all ongoing operational activities that support the agreement with the Maine State Lottery. Doug Parker Doug has more than 25 years of experience providing technical support services, systems administration and personnel management in the lottery industry, including more than 11 years of experience working with Scientific Games and its customers. Ron Miguel, Regional Director, Sales Ron Miguel will serve as the Lottery’s Regional Director of Sales for Instants and be a strong corporate sponsor within Scientific Games’ for the Maine State Lottery. Ron will ensure that the Maine State Lottery and local operations staff is receiving all necessary account support from the various corporate support groups located in Alpharetta, Georgia. Ron will provide ongoing support and guidance to the Lottery on sales and marketing issues, instants game planning, sales tracking, and will be one of the key contacts for information related to contract compliance regarding the Maine account. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Ron Miguel 3.7-23 3.7-24 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Dan Grace, Director, Project Management and Implementation Dan Grace Dan Grace will provide oversight of the Maine State Lottery Project Implementation and report directly to Bill Huntley on project status and all related matters. He has ultimate management oversight of the teams tasked with delivering the end-to-end solution. With over 12 years of lottery-specific experience, Dan will apply the considerable knowledge he has acquired from conversions, system implementations, and terminal deployments to ensure that the Maine State Lottery’s implementation is completed on time and within budget. Bill McArthur, Chief Information Officer and Vice President, Technical Services Bill McArthur Bill McArthur will provide executive oversight over the management of the technical infrastructure for central system installation and configuration, operational training, and emergency escalation of production problems post-startup. He has more than 22 years of lottery experience and has participated in more than 10 implementations. Bill leads the technical service groups, including operations support and telecommunications. John McCormack, Vice President, Software Development John McCormack John McCormack leads the team that will manage software development for the central system and WAVE terminal in Maine. He will put into practice the valuable lessons learned from Scientific Games’ recent implementations in Pennsylvania, Connecticut, Indiana, and Iowa as well as the other implementations he has managed or participated in during his 17+ years in the lottery industry. John will provide corporate oversight of central system development according to certified industry standards. Kent Christensen, Director, Systems Kent Christensen Kent Christensen will lead the gaming systems development team responsible for the proposed Maine AEGIS-EF system. Kent has more than 20 years lottery systems and software development experience, including numerous initial installations and upgrades. Prior to joining Scientific Games, he worked for Lapis Software where he was a technical lead in the development of the Pennsylvania back-office system. His responsibilities include requirements gathering and definition, system development and documentation, system installation and support, user training, and maintenance and system upgrades. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Jennifer Welshons, Vice President, Marketing Jennifer Welshons will provide corporate oversight and support for the Maine State Lottery in the discipline of market research services. She has been in the research industry for over 12 years. Her experience includes consumer research, analysis, and project management. Jennifer will serve as the lead in identifying and gathering the proper resources and information to support the Maine State Lottery’s research efforts. Jennifer Welshons Janine Whiteman, Senior Director, Retail Solutions Janine Whiteman will serve as corporate sponsor for the WAVE terminal deployment, and assist the on-site team in retail recruitment and deployment of new lottery solutions for specified retailers. With over 27 years of lottery-specific experience, including lottery start-ups, account management, customer service, marketing, game design, research and computer system design and implementation, Janine’s extensive experience will be an asset to the Maine State Lottery. She is intimately familiar with the varied facets of instant and draw games marketing as well as the operational aspects of all lottery products. Scientific Games’ organization chart for the Maine State Lottery Project Steering Committee defines lines of authority (Figure 3.7-5). Management, supervisory, and key technical personnel who oversee the remaining two teams of Scientific Games’ four-tiered staffing model can be found in Section 3.7.1.1 and Section 3.7.1.2. Organization charts for each team are provided. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Janine Whiteman 3.7-25 3.7-26 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY FIGURE 3.7-5: MAINE STATE LOTTERY PROJECT STEERING COMMITTEE 3.7-27 William Huntley President, Lottery Systems Pat McHugh Vice President, North American Operations James Kennedy Chief Marketing Officer Leslie Badger Vice President, System Marketing and Game Development Sean Athey Vice President, Systems Sales Ajay Ghia Vice President, Engineering and Manufacturing Ron Miguel Regoinal Director, Sales John McCormack Vice President, Software Development Janine Whiteman Senior Director, Retail Solutions Jennifer Welshons Vice President, Marketing Dan Grace Director, Project Management and Implementation Matt Gross Lead Project Manager Doug Parker Regional Director, Operations David Douglas Senior Director, Service Management Kent Christensen Director, Systems Bill McArthur CIO and VP of Technology Services Jessie Pack Director, Field Operations Andres Sierra Network Architect Andrew Jones Systems Architect PRINTED PRODUCTS LOTTERY SYSTEMS GAMING SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN The Maine State Lottery expects vendors to provide a strong account services team to assist with instant game development. Scientific Games understands the Lottery requires a secure and efficient, cost-effective process to produce and manage instant products as a means to maximize revenue. As the oldest U.S.-based instant game provider, Scientific Games recognizes that growth of this product line is essential to the Lottery and the state of Maine. We know that fundamental to achieving a lottery’s growth of the instants product line is the assignment of an experienced team of professionals. A qualified team must work together to design, develop and deliver the right mix of games that appeal to the Maine market. Please note that additional information about Scientific Games’ experience as an instants game provider, as well as more detail regarding the instant game account team, is provided in our response to Section 3.11. KEY INSTANT GAME ACCOUNT PERSONNEL The key account individuals are: Regional Director, Sales Ron Miguel will continue to serve as the Regional Director of Sales for the Maine State Lottery. He is responsible for managing the relationship between the Lottery and Scientific Games. Ron will coordinate, direct and implement the instant game development processes. He will also confer with the Maine State Lottery to assess needs, determine goals and establish plans while ensuring the accuracy of each phase of the production process. Ron Miguel Account Executive Mary Wdowin will also continue her role as the Account Executive for the Maine State Lottery. Mary will be the primary day-to-day liaison and will be responsible for ensuring that the Lottery’s games stay on target. Her primary focus will be threefold: 1. Provide the Lottery with the best game recommendations and design 2. Ensure that all deliverables meet with the Maine State Lottery specifications and expectations 3. Be an advocate for the Maine State Lottery within the Scientific Games organization, while at the same time ensuring that all Scientific Games’ standards are met RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Mary Wdowin 3.7-29 3.7-30 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Instant Game Manager Client Services Team Support is provided by Debbie Pentecost, Instant Game Manager. Once the game details have been defined by the prize structure and final ticket art, Mary will turn the game over to her counterpart, Debbie, to coordinate and develop working papers. Debbie's primary focus will be: Debbie Pentecost ● Provide accurate and error-free working papers to the Lottery ● Monitor game progress once the game has executed and keep all parties informed ● Communicate all game details, changes and updates to Scientific Games internal departments Graphic Artist Team The team responsible for creative design and the final ticket graphic output includes the following. ● Leonid Khodorkovsky, Graphic Design Concept Team Supervisor, will lead a team of designers with wide ranging talents and skill sets that enable Scientific Games to offer the Lottery varying design concepts to appeal to a broad group of players. His team provides unique, colorful and dynamic instant game designs. ● Fernando Aguilar, Design Team Supervisor, will continue to support the Maine State Lottery design team. He supervises a Working Paper team and will continue to be responsible for delivering final artwork for the Lottery instant games. ● Anthony Molina, Designer, offers support by providing clean, printable and accurate final artwork for inclusion in Working Papers and to the premanufacturing and manufacturing departments for final production. ● The Working Paper team is focused on ensuring that the final artwork included in the working papers is ultimately the final artwork that is delivered to press. They are committed to ensuring that the Maine State Lottery has maximum efficiency on press and the highest quality printing. Leonid Khodorkovsky Fernando Aguilar Anthony Molina Licensed Property Representative Frank Graeff, Regional Vice President of MDI Sales, works directly with Ron Miguel and will assist the Lottery to identify and launch licensed property brands that will help expand the Lottery’s player base, provide great promotional opportunities and drive sales. Frank will continue to provide licensed property game support to lottery representatives and Scientific Games’ marketing personnel. Frank Graeff RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN BENEFITS TO THE LOTTERY The following are just a few of the benefits our account team will continue to bring to the new instant ticket game contract: ● Scientific Games key account team represents over 115 years of lottery expertise. ● Ron Miguel will serve in the role of Regional Director of Sales for the Maine State Lottery account. He brings 24 years lottery industry experience. ● Expertise in game development, programming, production and marketing means a smooth transition into the next contract with no learning curve. ● Processes for reporting and communication are already in place, tested and proven. Please note that additional information about Scientific Games’ experience as an instant game provider, as well as more detail regarding the instant game account team, is provided in our response to Section 3.11. TEAM MEMBER RESPONSIBILITIES The instant game Maine State Lottery account team has over 136 years of lottery industry experience. This is a level of experience unmatched by any other vendor and has direct benefit to Maine. In Figure 3.7-6 we list each individual, their roles and responsibilities and years of experience in developing instant game marketing programs to maximize instant game sales and revenues. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-31 3.7-32 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-6: Instant Game Support Team NAME AND TITLE ROLE IN GROWING MAINE STATE LOTTERY INSTANT GAME BUSINESS YEARS OF LOTTERY EXPERIENCE KEY ACCOUNT TEAM MEMBERS Ron Miguel Regional Director, Sales Mary Wdowin Account Executive Debbie Pentecost Instant Game Manager ● Consult with Lottery management on sales and marketing issues and industry trends ● Guide sales and marketing efforts and game plan development ● Represent Lottery to company senior management ● Coordinate with company management and production ● Resolve critical scheduling and shipment issues ● Follow through on security issues ● Ensure customer satisfaction ● Coordinate with company management, production, and game programming ● Resolve critical scheduling and shipment issues ● Coordinate with internal departments to ensure that the artwork being developed is within production capabilities ● Develop and review prize structure designs ● Generate and review working papers ● Track games from manufacturing through delivery ● Ensure customer satisfaction ● Provide accurate and error-free working papers to the Maine State Lottery ● Monitor game progress once the game has executed and keep all parties informed ● Communicate all game details, changes and updates to Scientific Games’ internal departments 24 years 25 years 8 years RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-6: Instant Game Support Team NAME AND TITLE ROLE IN GROWING MAINE STATE LOTTERY INSTANT GAME BUSINESS YEARS OF LOTTERY EXPERIENCE Fernando Aguilar Design Supervisor ● Supervise graphic production and working paper art 21 years Andrew Molina Senior Graphic Designer ● Work with lottery customers and account manager, account executive and production in the development and modification of artwork and design requirements 14 years ● Examine illustrations and layouts proposed and suggest possible approaches to more viable artwork ● Develop press ready artwork, which is used to make print cylinders or plates for the press ● Develop and create fonts and font tables as needed ● Plan and execute licensed property games Frank Graeff Regional Vice President, MDI 27 years ADDITIONAL SUPPORT TEAM SALES AND MARKETING James Kennedy Chief Marketing Officer ● Guide overall sales and marketing efforts ● Consult with Lottery management on marketing issues Jennifer Welshons Vice President, Global Marketing ● Provide strategic oversight of marketing and research activities 11 years Jeff Sinacori Vice President, Retail Development ● Consult with Lottery on retailer training methods 24 years Jeff Martineck Vice President, Instant Product Development and Marketing ● Development of added-value products and services 21 years Dennis Miller Vice President, Sales Administration ● Provides the sales team with guidance on meeting objectives and customer satisfaction 26 years RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 26 years 3.7-33 3.7-34 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-6: Instant Game Support Team NAME AND TITLE ROLE IN GROWING MAINE STATE LOTTERY INSTANT GAME BUSINESS YEARS OF LOTTERY EXPERIENCE CLIENT SERVICES Rhonda Gillen Vice President, Creative and Client Service ● Assist with game development ideas as needed; provide support for marketing & research initiatives; overall responsibility for customer service activities and quality; provide support in resolution of issues; provide guidance regarding game development Best Practices 20 years Travis Ikerd Assistant Manager, Customer Service ● Manage day-to-day work process and workflow of overall department; provide back up and support to Client Service supervisors; team training; development of processes to ensure efficiencies and quality; provide guidance on day to day technical/production inquiries/issues 7 years Robin Guerra Account Executive Supervisor ● Manage daily workflow for assigned team of Account Executives; provide support to Account Executives for game planning and focus groups as necessary; field inquiries related to game development; assist with conflict resolution 15 years CREATIVE SERVICES Jim Farrell Manager, Creative Services Rick Tidwell Studio Manager ● Develop and monitor quality and workflow procedures ● Support development of key marketing projects ● Support and develop key systems ● Oversee the development and production of ticket artwork ● Consult with Lottery and customer services regarding artwork production capability ● Monitor adherence to quality control and design security procedures 8 years 9 years RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-6: Instant Game Support Team NAME AND TITLE ROLE IN GROWING MAINE STATE LOTTERY INSTANT GAME BUSINESS YEARS OF LOTTERY EXPERIENCE RESEARCH AND DEVELOPMENT Ambika Jack Director, Research ● Oversight and coordination of research, surveys, and analyses 6 years Eric Mitchell Senior Director, Marketing Information Systems ● Design modules and systems to guide marketing efforts 14 years Khristine Krier Marketing Specialist ● Development of marketing support materials and analyses 4 years Cameron Garrett Senior Marketing Analyst ● Development of marketing analyses 3 years James Dreger Marketing Analyst ● Provide analytical support services 4 years GAME PROGRAMMING Joe Bennett Vice President, Game Programming ● Oversee the development of game programming and information technology 20 years Ashley Gantt Director, Software Development Game Generation ● Supervise the game generation software architecture 14 years Greg Lewis Supervisor, Game Validation ● Supervise the development and transmission of the validation files and response to Lottery questions 19 years Adam Keenan Manager, Game Generation ● Manage delivery of ticket validation files 13 years Ryan Stovall Manager, Operations/Security ● Secure production of the instant game data 7 years ● Oversee the process of ticket reconstruction Sandy Alverson Supervisor of Game Review ● Responsible for team auditors who ensure game software meets rules of WPS RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 19 years 3.7-35 3.7-36 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-6: Instant Game Support Team NAME AND TITLE ROLE IN GROWING MAINE STATE LOTTERY INSTANT GAME BUSINESS YEARS OF LOTTERY EXPERIENCE PRODUCTION AND QUALITY CONTROL Jim Trask President, Printed Products 34 years ● Oversee production and quality of instant lottery games ● Consult with the Lottery regarding manufacturing and production issues Robert Rusenko Vice President, and General Manager, Alpharetta Printed Products ● Ensure quality and continuous improvement on a corporate-wide basis ● Oversee Alpharetta manufacturing facilities Dan O’Bryant Director, U.S. Instant Tickets ● Oversee and guide the manufacturing processes ● Oversee the secure instant ticket manufacturing processes ● Monitor the quality of printing processes and final product ● Monitor adherence to quality control ● procedures Ken Stephens Director, Chemical Research and Development ● Develop and oversee ink formulation and implementation 8 years Teli Parianos Director, Security ● Maintain a secure production facility for the manufacture of instant games 14 years ● Provide written security plan that describes the security measure associated with game design, game generation, ticket production, ticket storage, ticket transportation, plant security, data security and disposition of waste ● Oversee the conversion of game artwork into press plates ● Provide ink drawdowns and color keys ● Review press instructions developed from executed working papers James Odum Assistant Manager, Quality Assurance Russ Joiner Manager, Prepress 6 years 13 years 6 years 6 years RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-6: Instant Game Support Team NAME AND TITLE ROLE IN GROWING MAINE STATE LOTTERY INSTANT GAME BUSINESS YEARS OF LOTTERY EXPERIENCE Paula Maltman Manager, Planning and Product Delivery ● Develop finishing schedules that provide quick turnarounds and flexibility 17 years Aaron Warren Manager, Production Planning and Scheduling ● Responsible for scheduling four presses 11 years ● Review press schedule to ensure adequate lead times for all deliveries ● Work with customer service team for cost effective production of high quality products with on-time delivery Bryan Murphy Packaging Manager ● Oversee daily packaging operations 4 years Kevin Florea Shipping Manager ● Oversee daily shipping operations 4 years MDI PROMOTIONS AND LICENSES PROPERTIES Steve Saferin President, Properties Group ● Oversee overall market development of licensed property games 25 years Pam Lee Vice President, Linked Games ● Serves as Product Manager for Linked Licensed Property Games 16 years Jim Acton Vice President, Business Development ● Serve as Product Manager for Properties Plus 8 years Amy Hill Senior Vice President, MDI Interactive ● Manage delivery of promotional, game, and web content via digital media including the internet 23 years Kyle Rogers Senior Vice President, and General Manager, MDI ● Oversee management of licensed properties 19 years Please reference the Key Personnel resumes for instant games behind the “Supplemental Information” tab card located at the end of this section. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-37 3.7-38 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.1.1 IMPLEMENTATION AND CONVERSION STAFF RFP Requirement: The Vendor shall provide an organization chart including names of management, supervisory, and key technical personnel who will be active in the implementation and conversion of the Lottery System. There shall be a dedicated technical project manager assigned to the implementation project who would then need to be on-site during acceptance testing and conversion. Further, the Vendor must indicate what specific Contract function(s) staff will perform and how long it is anticipated they will be engaged. For staff not yet identified, the Proposal shall identify and quantify them by title. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. As a demonstration of our commitment to you, Scientific Games provides the Maine State Lottery with an experienced team of systems implementation professionals with extensive lottery conversion experience. To ensure dedicated local project representation, Scientific Games has assigned Dan Grace, Director of Project Management and Implementations, and Matt Gross, Lead Technical Project Manager, as our dedicated Project Management Team throughout the implementation. In addition to the Lead Technical Project Manager, Scientific Games will provide a Software Development Manager assigned to the implementation project that will be on-site during system requirement specification development, system implementation, QA and conversion testing, and Lottery UAT. For all identified staff, we have indicated the functions they will perform and the length of time they will be engaged with the project. In a project of this size and scope, it is important that project management best practices and processes are in place and used on a day-to-day basis. Our best practices standard exceeds your requirement. The majority of our lead project team members are certified and practice these processes throughout the project implementation cycle and beyond. Scientific Games is proposing an implementation team in very clear and complementary capacities. All project implementation team members will be dedicated to the Maine State Lottery implementation. DAN GRACE, DIRECTOR OF PROJECT MANAGEMENT AND IMPLEMENTATIONS – PMP CERTIFIED Dan Grace Dan has 12 years of lottery-specific experience. Prior to Dan’s promotion to Director of Project Management and Implementations, Dan headed and completed projects for AWI, IGT-OES and Scientific Games. Dan is a seasoned RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN professional and in the 12 years he has been with us he has played a key role in conversions, system implementations, and terminal deployments in Asia, Europe and the U.S. He successfully completed assignments as the Senior Project Manager for Scientific Games’ conversion and system implementation in Connecticut, Pennsylvania, Indiana, and most recently in Iowa. MATT GROSS, LEAD TECHNICAL PROJECT MANAGER To ensure dedicated local project representation, Scientific Games will assign Matt Gross as our dedicated Technical Project Manager throughout the implementation. He will manage all of the Maine State Lottery Project deliverables across the multiple delivery teams. He is responsible for tracking progress of the project and ensuring that adherence to project plans and schedules are maintained. He has over 10 years of experience leading technical projects as a Project Manager, Developer, and Business Analyst in retail, e-commerce, and healthcare industries. Together, Dan and Matt will manage and direct the Maine project as well as coordinate activities within cross functional teams. They will ensure project standards and processes are in compliance with NASPL best practices and the PMI. As the Lead Technical Senior Project Manager, Matt will oversee the requirements gathering process to ensure that a clear understanding of all Lottery requirements is accurately captured. Dan and Matt are members of the Project Management Institute (PMI) and are certified Project Management Professionals (PMP). Matt understands that open and continuous communication with the Lottery during implementation and conversion is vital for the success of the project. Matt will be available daily to the Maine State Lottery to address any concerns and will meet regularly with you throughout implementation to discuss the status of the project, including milestones achieved and requirements met. Matt will be the central point of contact for the Lottery and will be the liaison for all facets of the project. For situations that may require further attention, an escalation procedure exists that can be initiated at the discretion of the Maine State Lottery. Matt will be engaged throughout the life of the project. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Matt Gross 3.7-39 3.7-40 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN In order to ensure all facets of the implementation project are properly managed, a key management person has been identified and tasked with project oversight for that particular oversight. Each person has a direct line of communication to Matt, who has oversight of the entire project. Each key management person named has a direct line of communication with the corporate executive who has corporate oversight for their facet. This helps Scientific Games to quickly resolve any potential trouble spot that may jeopardize the implementation schedule. Each of these people has a direct line of communications with Steve Beason, your executive corporate sponsor. Brief descriptions of how these key management personnel will interact with the project manager are given below, as well as their years of lottery-specific experience, contract functions, and how long it is anticipated they will be engaged with the project. ERIC DEATON, SYSTEM IMPLEMENTATION AND PRODUCT DEVELOPMENT Eric Deaton With seven years of lottery experience, including the last two Scientific Games’ system conversions for the Iowa and Indiana Lotteries. Eric is responsible for the Software Development Life Cycle (SDLC) for new Lottery start-ups and conversions. As part of his contract functions, his team will work with site and Lottery staffs to define the System Requirement Specifications (SRS) which are used to generate functional design specifications for the software that will support all gaming functionality. Eric’s team will develop the software to be used on the WAVE retailer terminal; the Game Management system interface for Lottery administration; and the Lottery InSite and Lottery InMotion applications. He will also work with Scientific Games’ Training and Documentation groups to develop technical documents (User Guides) and training materials for each software system. Eric will interface with the Project Manager, Matt Gross, as the key point of contact for product development and will coordinate activities concerned with technical developments, scheduling, and work to quickly resolve any issues, questions, or challenges related to the engineering design and test problems. In addition, Eric will collaborate across Scientific Games’ other teams in order to support, build a mutual understanding, and work effectively across the matrix. Scientific Games anticipates that Eric will be engaged throughout the life of the project. Other key personnel on the Implementation and Conversion Staff include: RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Desmond Spencer, Enterprise Architect Desmond has over 12 years of enterprise level production experience. Desmond and his team will be responsible for the Lottery Server Infrastructure design and will be accountable for providing build and configuration of Production, Test, QA and Development computer systems. Desmond’s team will ensure that all servers are assembled according to the contract specifications as well as loading operating systems and over-the counter software. His team will also configure these servers into an Active Directory Domain under which all user and software authentication will be based. Desmond Spencer Desmond’s Production Systems team will build the Maine Gaming Systems, including installation of the operating systems, databases, and third party applications. Desmond has extensive Microsoft and VMware Enterprise Systems knowledge and is a Microsoft® Certified Systems Engineer (MCSE) and VMware Certified Professional (VCP). He will be engaged throughout the life of the project. Andres Sierra, Network Architect With over seven years of lottery-specific experience and over 11 years of large scale networks experience, Andres will provide the LAN and WAN architecture technical design and review of all network communications hardware and configurations. He will also provide reviews-and researches into-new, emerging technologies for efficiency and cost. Scientific Games anticipates that Andres will be engaged throughout the life of the project. Andres Sierra Stan Doling, Telecommunications and Network Communications Manager With over nine years of lottery-specific experience, Stan will lead the Network Implementation team. Stan is responsible for the LAN and WAN architecture and installation, including the gaming system network at the primary and back-up facilities and the terminal networks. Scientific Games anticipates that Stan will be engaged throughout the life of the project. Andrew Jones, Systems Architect Stan Doling With over 23 years of lottery-specific experience, Andrew’s group will work with all of the technological groups to build a holistic view of how best to begin to design the gaming system to meet the Maine State Lottery’s business needs. Scientific Games anticipates that Andrew will be engaged throughout the life of the project. Andrew Jones RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-41 3.7-42 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Maurice “Moe” Corrette, Director, Logistics and Planning With over 17 years of lottery-specific experience, Moe will lead Scientific Games’ facility logistics team in the facility build-out in 2012 as he did in Connecticut, Pennsylvania, Indiana, and recently in Iowa. Moe Corrette His team’s contract functions include the overall building design, construction and infrastructure equipment to be provided as part of refurbishing the current primary data center in Gardiner, Maine. Moe will interact on a daily basis with the Project Management Team and Darrell Frecker throughout the build-out process. Scientific Games anticipates that Moe will be engaged throughout the life of the project. Evan Langman, Program Manager Evan Langman With over 13 years of experience in engineering program and project management, and three years experience with managing new product development for Lottery terminals Evan’s contract functions include responsibility for managing the product development activities within the Manufacturing and Hardware Engineering group. He will also be responsible for ensuring that the prescribed activities are carried out in accordance with specified goals and objectives, and customer contract requirements. Evan will interface with the Project Manager, Matt Gross, as the key point of contact for product development and will coordinate activities concerned with technical developments, scheduling, and resolving quickly any issues, questions, or challenges related to the engineering design and test problems. In addition, Evan will work to collaborate across Scientific Games’ other teams, in order to support, build a mutual understanding and work effectively across the matrix. Scientific Games anticipates that Evan will be engaged throughout the life of the project. Jamie Collier, Lead Training Specialist Jamie Collier With 10 years of lottery-specific experience, including the recently completed Puerto Rico conversion, Jamie will be responsible for leading a team of individuals that are accountable for providing every aspect of training; from gathering training requirements, to designing learning solutions, to facilitating instructor-led classes. Jamie also manages Lottery UniverCity™ and ensures Scientific Games’ training solutions exceed established objectives. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Jamie will be the primary point-of-contact for the Lottery regarding the training of the retailers and LSRs prior to conversion. Jamie will be on-site a few weeks prior to the start of retailer training throughout the end of retailer training and thereafter as required. As an integral part of the project team, it is Jamie’s responsibility to work with the Project Manager, Matt Gross, and Darrell Frecker to: ● Ensure we have the tools we need (software, terminals) to instruct end users ● Manage the vendors and facilities we utilize during training ● Ensure that all learning solutions are implemented flawlessly ● Report on training participation ● Report on evaluation scores ● Determine the need for other learning solutions ● Ensure that learning opportunities are established and ready for the life of the contract Scientific Games anticipates that Jamie will be engaged throughout the life of the project. Jessie Pack, Director, Field Operations Jessie played a significant role in the initial Tri-State Lottery start-up in 1985. Jessie was the project manager for the LRT instant ticket validator start-up and also the project manager for the conversion of the LRT to the SciScans. With over 24 years of lottery-specific experience, Jessie will work closely with the dedicated Project Manager, Matt Gross. He will perform a role similar to the one fulfilled during the Indiana and Iowa conversions where his teams moved thousands of pieces of equipment and installed 6,300 WAVE terminals. Jessie will be the primary point-of-contact for the Maine State Lottery regarding the conversion of the retailers including installation of the retailer communications network and all retailer devices. Jessie will be assigned exclusively to this implementation and will be on-site during network installation, deployment of retailer devices, and several weeks following conversion. His contract functions will also cover the day-to-day responsibilities of the conversion including training, communications and WAVE terminal installations. Also under Jessie’s direction, the Network Roll-out Office (NRO) is responsible for all new communications and WAVE terminal installations during the project and ongoing field service corporate oversight of daily field operations. Scientific Games anticipates that Jessie will be engaged throughout the life of the project. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Jessie Pack 3.7-43 3.7-44 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Cherie Peyton, Director, Instant Ticket Services Cherie Peyton Cherie has seven years of lottery-related experience. She is responsible for organizing world-wide projects and supporting instant ticket services and cooperative services programs for both draw and instant lotteries. Cherie’s portfolio of domestic lottery projects includes Arkansas, Arizona, Delaware, Florida, Georgia, Iowa, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Tennessee, and Washington, D.C. Internationally she supported Scientific Games’ lottery project for the China Sports Lottery in China. If the Invited Option in Section 3.7.16 is exercised by the Maine State Lottery, Cherie will be on the ground in Maine during the implementation phase of the Cooperative Service Program to ensure that all facets of the program are implemented. Her contract functions include management of the procurement and installation of all equipment related to the distribution warehouse. She will assist the Project Manager, Matt Gross, with the execution of the implementation plan to ensure it is completed in a timely manner. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-45 KEY CORPORATE EXECUTIVES Figure 3.7-7 identifies all key personnel who will be closely involved in the implementation, their specific contract function, how long it is anticipated they will be engaged with the project, and their years of lottery experience. All key implementation staff members have been identified. They will be supported by over 250 qualified and experienced Scientific Games personnel. They will be a valuable resource for resolving issues before they impact the project. Each executive has a direct line of communication to Bill Huntley, the Lottery’s Executive Sponsor. Figure 3.7-7: Key Corporate Executives with Maine State Lottery Project Implementation Oversight SCIENTIFIC GAMES’ MAINE STATE LOTTERY PROJECT KEY IMPLEMENTATION STAFF CONTRACT FUNCTIONS LENGTH OF PROJECT ENGAGEMENT YEARS OF LOTTERY EXPERIENCE Sean Athey Vice President, Systems Sales Management oversight of the strategic programs to increase both instant and draw revenues for the Lottery. Sean will be engaged throughout the life of the project. 27 Leslie Badger Vice President, System Marketing and Game Development Management oversight of the strategic marketing and planning of the draw product line and development of new products and services for the Lottery. Leslie will be engaged throughout the life of the project. 14 David Douglas Senior Director, Service Management Responsible for all activities and operations related to field installations. David will be engaged throughout the life of the project. 24 Ajay Ghia Vice President, Engineering and Manufacturing Management oversight of terminal hardware engineering and manufacturing. Ajay will be engaged throughout the life of the project. 3 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-46 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-7: Key Corporate Executives with Maine State Lottery Project Implementation Oversight SCIENTIFIC GAMES’ MAINE STATE LOTTERY PROJECT KEY IMPLEMENTATION STAFF CONTRACT FUNCTIONS LENGTH OF PROJECT ENGAGEMENT YEARS OF LOTTERY EXPERIENCE Dan Grace Director, Project Management and Implementation Management over-sight of the teams delivering the end-to-end solution, as well as software development, and technical documentation. Dan will be engaged throughout the life of the project. 12 Bill McArthur Chief Information Officer and Vice President, Technical Services Management oversight of the teams responsible for operational support, central systems, and training. Bill will be engaged throughout the life of the project. 22 John McCormack Vice President, Software Development Management oversight of the software development for the central system and WAVE terminal in Maine. John will be engaged throughout the life of the project. 17 Pat McHugh Vice President, North American Operations Management oversight of facilities management and consumables. Pat will be engaged throughout the life of the project. 17 Ron Miguel Regional Director, Sales Management oversight on sales and marketing issues, game planning, sales tracking, and information related to contract compliance. Ron will be engaged throughout the life of the project. 23 Doug Parker Regional Director, Operations Management oversight of the conversion process and all ongoing operational activities that support the agreement with the Maine State Lottery. Doug will be engaged throughout the life of the project. 25 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-47 Figure 3.7-7: Key Corporate Executives with Maine State Lottery Project Implementation Oversight SCIENTIFIC GAMES’ MAINE STATE LOTTERY PROJECT KEY IMPLEMENTATION STAFF CONTRACT FUNCTIONS LENGTH OF PROJECT ENGAGEMENT YEARS OF LOTTERY EXPERIENCE John Schulz Vice President, Cooperative Services Management oversight of Cooperative Services if the Invited Option in Section 3.7.16 is exercised by the Lottery. John will be engaged throughout the life of the contract. 27 Jennifer Welshons Vice President, Marketing Management oversight and support for the Maine State Lottery in the discipline of market research services. Jennifer will be engaged throughout the life of the project. 12 Janine Whiteman Senior Director, Retail Solutions Management oversight for the WAVE terminal deployment, and assist the on-site team in retail recruitment and deployment of new lottery solutions for specified retailers. Janine will be engaged throughout the life of the project. 27 Scientific Games’ organizational chart for key members of the Maine State Lottery Project Implementation team clearly defines lines of authority (Figure 3.7-8). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-48 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY FIGURE 3.7-8: MAINE STATE LOTTERY PROJECT IMPLEMENTATION AND CONVERSION STAFF 3.7-49 Maine State Lottery Project Management Leadership Dan Grace Director, Project Management and Implementations (PMP) Matt Gross Lead Technical Project Manager (PMP) Project Team Leadership Operational Support Desmond Spencer Enterprise Architect Central Systems Andrew Jones System Analyst Communications Network Andres Sierra Network Architect Systems and Software Development Kent Christiansen Director, Systems Field Installations Jessie Pack Director, Field Operations Facilities Moe Corrette Director Logistics & Planning Manufacturing Dan Kladis Director, Manufacturing & Opertaions Training Jamie Collier Lead Training Specialist Cooperative Services Cherie Peyton Director, Instant Ticket and CSP Services System Infrastructure Operational Process System Set-Up Certification Testing System Configuration System Staging Network Design Network Configuration Network Management Host Development Terminal Development FEP Development Quality Assurance Certification Testing Network Rollout Office POS Installations Call Center Coordination Facilities Management Consumables POS Terminals POS Peripherals Signs & Displays Clerk Scheduling Class Room Training Call Center Coordination CSP Warehouse Procurement & Installation Coordination Ajay Ghia VP Engineering and Manufacturing Bill McArthur CIO and VP of Technology Services John Schulz VP Cooperative Services 250+ Qualified and Experienced Scientific Games’ Project Resources Corporate Sponsorship Bill McArthur CIO and VP of Technology Services Bill McArthur CIO and VP of Technology Services Bill McArthur CIO and VP of Technology Services John McCormack VP Software Development David Douglas Senior Director Service Management Pat McHugh VP Operations William Huntley, President, Lottery Systems Invited Option: Cooperative Services PRINTED PRODUCTS LOTTERY SYSTEMS GAMING SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.1.2 ONGOING LOTTERY OPERATIONS STAFF RFP Requirement: The Vendor shall provide brief position descriptions and an organization chart including names of management, supervisory, and key technical personnel who are expected to be active in the ongoing operation of the Lottery System. For staff not yet identified, the Proposal shall identify and quantify them by title. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games dedicated operations team only supports the Maine State Lottery. This allows Scientific Games to provide a higher level of ongoing support that is unequalled by any other vendor supporting Maine out of a multi-state data center. Scientific Games will continue to provide the Maine State Lottery with a talented, experienced-proven, dedicated system’s operations team led by Maine’s Operations Manager, Mike Skibel. Our Maine ongoing system’s operation team does not support any other lottery and is dedicated to serving the Maine State Lottery’s mission better than any other vendor offering a multi-jurisdictional solution. Scientific Game’s dedicated system operations team, as discussed throughout this proposal, can provide superior, dedicated support to meet your goals. The Maine State Lottery will benefit from the dedicated support of a knowledgeable and experienced staff. There is no learning curve with Scientific Games. Local team management for the ongoing operation is comprised of the following highly experienced lottery experts. Darrell Frecker, General Manager Scientific Games offers a unique organizational design that is both comprehensive, flexible, and will fully support the scope of work the Maine State Lottery requires. Our support services solution includes a diverse team of lottery professionals led by Darrell Frecker, a veteran of the lottery industry, and the current Maine site General Manager. Darrell has helped manage two lottery systems and retailer terminal conversions for the Maine State Lottery, including your current system. He is well aware of the challenges a large state like Maine provides. Darrell has also participated in the Georgia and South Carolina Lottery Gaming System start-ups, the Vermont Lottery Instant Ticket system start-up and the Arizona Lottery instant ticket system conversion. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Darrell Frecker 3.7-51 3.7-52 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN We are proposing that Darrell continue as Scientific Games’ General Manager in Maine. Scientific Games’ personnel and staffing business model seamlessly aligns with today’s operations environment to ensure that the expertise of our lottery professionals and our commitment to best practices remains one of our highest priorities. With 29 years of computer industry experience, 11 years of general management experience, and over 21 years of lottery-specific experience supporting the Maine State Lottery, Darrell will bring a wealth of expertise to the Maine State Lottery in the areas of technical support services, on-site operations management and support, marketing support, and personnel training and management. These leadership skills will directly benefit the Maine State Lottery’s daily ongoing operations. Darrell will work together with the Maine State Lottery conversion team to monitor, maintain, improve, and report on all site operations and services. These processes are designed to provide command and control capabilities, aid in continuous service improvement, and support the Maine State Lottery’s revenue goals. This approach ensures that Scientific Games will earn and maintain a high level of customer satisfaction by managing day-to-day customer service requests and ensuring that service quality exceeds agreed-upon service levels vital to the Lottery’s ongoing success. Exceeding the RFP Requirement, Mike Skibel, Operations Manager Mike has over 15 years of experience in the lottery industry, including the past 11 years serving the Maine State Lottery. Mike will continue to manage the Systems Operations staff in the primary data center located in Gardiner, Maine. Exceeding the RFP requirement, Mike will be located in-state and fully dedicated to serving the Maine State Lottery. Mike Skibel Mike will lead a staff of 12 experienced individuals that will be dedicated to supporting the Maine site’s ongoing operational needs. Mike will be the Lottery’s primary contact for ad hoc reporting, system enhancements, game creation, SRS development, site QC testing, UAT testing, activation of new games, game modifications and promotions, including those like the Agent Incentive Program, for the Maine State Lottery and retailers. Mike and his staff worked closely with the lottery marketing team to design a promotion that could be easily implemented with minimal impact. Mike worked with the Lottery and the Scientific Games’ software development team to develop specifications, test and implement the incentive program which was very successful increasing instant sales during the promotion period by over 7%, creating $83k of additional commissions to retailers meeting or exceeding their sales goals and a net revenue increase of over $380K for the Maine’s General Fund. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This value is evident at many levels and perhaps most recently by Mike’s efforts working with the Lottery’s LSR supervisor to provide detailed reports requested to help better manage LSR sales and scheduling. Another example was in March 2012 when Mike and his team worked with the lottery marketing team to quickly create advertising alerts on tickets during the record Mega Millions jackpot rolls. Along with the ticket graphic designs, this required testing and performing five downloads in three days to keep up with the dynamically changing jackpots and advertising messaging. Mike’s proven AEGIS-EF conversion knowledge and experience with the Connecticut, Indiana, Iowa, Pennsylvania, and Puerto Rico Lottery system conversions will be extremely beneficial to the Maine State Lottery with the new AEGIS-EF system implementation. To fully support Maine State Lottery, Scientific Games currently employs two Assistant Operation Managers so there is always additional operations Management support available, in addition to the Operations Manager. Exceeding the RFP Requirement, Ed Parker, Assistant Operations Manager Ed has more than 16 years of Lottery experience serving the Maine State Lottery and will assist Mike with Specification development, system testing and implementation of new games, game changes and system promotions. Exceeding the RFP requirement, Ed will be located in-state and fully dedicated to serving the Maine State Lottery. Ed is also responsible for assuring all NASPL documentation and system operational procedures are continuously updated and adhered to. It is this constant diligence that has earned the site NASPL accreditation for the past several years. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Ed Parker 3.7-53 3.7-54 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Exceeding the RFP Requirement, Steve Zelinski, Assistant Operations Manager Steve Zelinski Steve has over six years of lottery-specific experience. Exceeding the RFP requirement, Steve will be located in-state and fully dedicated to serving the Maine State Lottery. Steve’s primary responsibilities will be to assist with the operation of the production and QA testing systems and to maintain the site’s physical security system and reports. Eric Moore, Field Services Manager Eric has over 22 years of field service experience supporting the Maine State Lottery’s Retailers and LSRs. Eric will be the Maine State Lottery’s primary point of contact for terminal and retailer POS installations, maintenance and trainings. He will also coordinate the Lottery’s terminal and retailer POS preventative maintenance program and assuring all customer service relations exceed the Lottery’s requirements. Eric will lead a staff of ten experienced individuals that will be dedicated to supporting the Maine State Lottery and its retailers for all field service activities. TBD, Maine In-State, Dedicated Marketing Specialist Eric Moore Scientific Games will hire an in-state, dedicated marketing specialist to work closely the Lottery and Scientific Game’s corporate marketing and game design experts to bring creative and exciting new games, promotions and retailer POS ideas to market. The successful candidate will have a marketing degree and may or may not have direct lottery experience and will be mentored by Liz Dimmick, Regional Marketing Manager, Leslie Badger, Vice President of System Marketing and Game Development, and Susan Rolfs, Director of System Marketing and Product Development. Liz Dimmick, Regional Marketing Manager Liz Dimmick Liz Dimmick has more than 24 years of Lottery experience providing marketing and sales support. Liz has been the marketing manager for the Tri-State Lotteries for the past several years and has an excellent working knowledge of the games, promotions and marketing requirements for the Maine State Lottery. Liz will work closely with Maine’s in-state dedicated Marketing Specialist, the Lottery and Scientific Game’s corporate marketing to assist the Maine State Lottery in their future Marketing plans. Liz has held various sales and marketing positions in several states including Delaware, Indiana, Maine, Minnesota, New York, New Hampshire, and Vermont. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN REMOTE OPERATIONS SUPPORT Jarod Burris, NDC Operations Manager By locating the Lottery’s remote back-up site at the Scientific Games’ NDC in Alpharetta, Georgia, the Maine State Lottery will greatly benefit not only from the Lottery-focused operations staff, but also from the readily accessible team of corporate resources that they will have at their immediate disposal on a day-to-day basis. Jarod Burris, the NDC Operations Manager, is committed to ensuring customer satisfaction, and will use his six years experience in the lottery industry as well as 10 years experience in information technology to provide remote support in a manner that will be most satisfactory to the Lottery. Jarod Burris Cindy Eggleston, NDC Assistant Operations Manager As a direct report to Jarod Burris, Cindy Eggleston, NDC Assistant Operations Manager, manages the group of operators responsible for maintaining the National Data Center and its many jurisdictional requirements. Cindy daily responsibilities include AEGIS-EF’s testing, implementation, documentation, maintenance and ongoing operation. Cindy has over 11 years of lottery experience. She joined Scientific Games in 2001 as a computer operator for the Maine State Lottery account at the Primary Data Center in Gardiner, Maine. Cindy will continue to provide her dedication and support to the Maine State Lottery in a exemplary manner that the Maine State Lottery has come to know and expect from Scientific Games. Cindy Eggleston Walter Page, NDC Assistant Operations Manager As a direct report to Jarod Burris, Walter Page, NDC Assistant Operations Manager, shares many of the same responsibilities as Cindy and is also responsible for maintaining the National Data Center and its many jurisdictional requirements. Walter has 12 years of experience in the Information Technology industry and four years of lottery experience with AEGIS system development and testing. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Walter Page 3.7-55 3.7-56 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-9: NDC Center of Excellence Management Team Please see Section 3.6.2 for more details regarding our NDC solution. In addition, as part of Scientific Games’ continuous improvement efforts and strong commitment to implementing industry-leading best practices, we are automating certain operational and field service functions. This will enable us to realign our focus to not just meet contract requirements, but to provide the highest level of service and support to the Maine State Lottery and its retailers that is available in the industry. Scientific Games has re-allocated resources and restructured organizational lines within the NDC to: ● Further align with the Lottery’s goals and initiatives ● Streamline business processes and introduce technology automation and proposed telecommunications technologies and equipment ● Provide effective focus on added-value services for retailers, players and Lottery representatives ● Stimulate and increase business by getting fresh product concepts to market quicker It’s all in the “know” – Scientific Games’ team of on-site lottery professionals has been working in partnership with the Maine State Lottery for many years and has unparalleled Maine-based experience. With Scientific Games’ staff, there is no RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN learning curve. We offer a seamless ongoing staffing solution with familiar lottery professionals who know your business, who will continue to prove their commitment to Maine retailers and who are proud to serve the Maine State Lottery. OPERATIONS STAFF SUPPORT Scientific Games Maine’s proven, experienced systems operations staff has the capacity and technical capability to fulfill all software QA and marketing/ promotional needs to support all system enhancements, new games, game changes and promotions for the life of the contract. Their skill and dedication to the success of the Maine State Lottery is illustrated in the following scenarios. It was in the holiday season of 2007 when the Lottery launched their first Raffle game in conjunction with the Tri-State Lotteries. Towards the end of the raffle sales period it was becoming evident that the allotted number of tickets were not going to sell out. The Maine operations team started a contest to develop new Raffle ticket designs to better market the game and increase sales. After getting several designs and a release schedule approved by the Lottery, the operations team began a carefully developed schedule to get the bitmap designs tested and downloaded so that a new design would appear on the Raffle tickets every few days. In Figure 3.7-10 are some examples of these Raffle game tickets. Figure 3.7-10: Raffle Game Tickets When the Maine State Lottery elected not to hold a second Millionaire Raffle draw, Scientific Games then successfully repurposed the Raffle game to issue serialized raffle tickets to satisfy another request from the Maine State Lottery and find a way to make mailing in entry blanks and drum raffle draws obsolete. Scientific Games and the Maine State Lottery have successfully used the repurposed Raffle game for nine promotions, most recently the September 2012 Raffle cash giveaway. Most importantly, a traditional Raffle draw could still be held should the Maine State Lottery ever wish to bring it back. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-57 3.7-58 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN AGENT INCENTIVE In the spring of 2011 the Maine State Lottery began to consider an Agent Incentive program that would reward all agents carrying instant tickets for increasing their sales by 5% or more as measured against the same period last year. Based on Lottery requirements for the program and the flexibility of the AEGIS system, it was quickly determined that a system change would not be needed, allowing the Lottery to work directly with the in-state data center in Gardiner to develop specifications for the program, sample spreadsheets, and several sample mailmerge letters. In fact, due to the advantage the Lottery had of working directly with Maine Operations, it was possible to conduct several dry runs using the AEGIS test system in the Gardiner data center. Test results were available same-day, something you might not see if dealing with a data center in a different time zone or supporting more than one Lottery. This also provided the Lottery with confidence that when the Agent Incentive program was rolled out to agents, there would be no surprises. There was one surprise however; no one expected just how successful the program would be! In the course of the program, 613 agents (52%) achieved their goal of more than a 5% increase and earned a 2% bonus on that increase amounting to $83,665 in total. All involved agreed that the program was good for the agents and good for the Lottery earning the Lottery approximately $300,000 in increased instant sales. Megabucks Plus Flash Promotion The Megabucks Plus Flash Promotion ran for just 2 hours (11am-1pm) on June 9, 2012. The decision to run this promotion was part of a Tri-State development Committee decision to try and increase sales for this game. While the timing to run the promotion left only a couple of months to complete the functional design, System Requirements Specifications (SRS), complete all testing and implement the new release into production. Mike Skibel and his team achieved all requirements and executed a flawless system promotion. Figure 3.7-11: Megabucks Plus Flash Promotion RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN For any Megabucks Plus Flash ticket sold during the promotion, the player received one free single-draw, single-board Megabucks Plus ticket. Even after accounting for the 44,277 free tickets given away during the two hour promotion, and backing out an approximate average of $15,000 in sales during the promotional period, the Maine State Lottery sold more than an additional $127,000 during this two-hour promotion. Figure 3.7-12: Megabucks Plus Flash Ticket SECURED TEST ENVIRONMENT The Scientific Games Maine site will be equipped with a secure test system and test terminal lab that is separate and distinct from the Maine State Lottery’s test system, and separate from the test system used by Scientific Games’ Developers at the Alpharetta headquarters. The local test environment will be used exclusively by the Maine site staff, which assures the Maine State Lottery that Scientific Games Maine will have the system capacity to fully test any software release or promotional construct without creating a conflict for access to test systems. From a talent perspective, testing at the Maine site will utilize the skills of the Maine Operations Manager, Mike Skibel, the Assistant Operations Manager, Ed Parker, and Steve Zelinski, and lead operators located at the site. All testing performed at the Maine site will conform to the standards and practices established by Scientific Games Corporate in support of the company’s Certification of Compliance with NASPL best-practices. Scientific Games Maine system operation staff will oversee each step in the process to ensure that it follows a documented QA test plan and is completed in the shortest amount of time possible, and in compliance with the terms of the RFP. Over the past 13 years, Mike Skibel and his staff have successfully tested and installed six new games, eight game changes, 14 new Fast Play games, 137 game promotions, and over a combined 100 server and terminal releases. They have also loaded over 400 instant games with fully tested signature maps for keyless validation in support of the Maine State Lottery and filled the instant ticket pipeline with Scientific Games’ potential FailSafe® (scratch-to-cash) tickets. Allinitiatives were completed without any significant issues or down time illustrating the value of this proven and experienced team for the Maine State Lottery— PRICELESS! RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-59 3.7-60 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN The promotion engine in AEGIS-EF will essentially eliminate today’s practice of writing unique promotional scripts for each new promotion. Testing of a new promotion will be straight-forward; use the test system to define the promotion via the Games Management System (GMS), conduct a Version Distribution System (VDS) background load of any terminal graphics (if necessary), then begin the sales day and test to confirm the function of the promotion. Once the promotions have been successfully defined and tested on the Test system, the proven promotion parameters can be exported to the Production environment providing the lowest risk and best possible results in support of the Maine State Lottery’s requested promotions. Scientific Games has established an extensive centralized technology center in Alpharetta, Georgia staffed by the Lottery Systems Group, a resource of over 100 degreed software professionals who are responsible for the development and maintenance of the AEGIS-EF lottery system. Many of our project team members possess certifications from both Quality Assurance Institute (QAI) and American Society for Quality (ASQ) and more are scheduled to achieve these proven skill levels in the near future. In addition to their invaluable skill levels and certification, all key software personnel demonstrate their commitment to our customers by being on call 24/7/365 and can assist with QA issues. MARKETING SUPPORT As a demonstration of our commitment to providing superior marketing support to the Maine State Lottery, Scientific Games has developed a tri-level support team which we feel offers the dedicated support you require in this RFP along with additional experienced industry resources all with previous experience working with the Maine State Lottery. The In-State dedicated Marketing Specialist will work out of Scientific Games’ InState data center in Gardiner, Maine and will be dedicated to the Maine State Lottery. This person will attend both draw and instant marketing and sales strategy meetings, present new game, game enhancements and promotions, create reports showing the Return on Investment (ROI) of game changes and promotions and interface with both regional and corporate Scientific Games marketing teams to assure we exceed all your marketing requirements. Liz Dimmick Liz Dimmick, Regional Marketing Manager, with more than 24 years of Lottery experience, eight years supporting the Maine State Lottery, will provide marketing and sales support for the Maine State Lottery. Liz has been the marketing manager for the Tri-State Lotteries for the past several years and has an excellent working knowledge of the games, promotions and marketing requirements for the Maine State Lottery. Liz will work closely with the Lottery and Scientific Game’s marketing and game design experts to bring creative and exciting new games, promotions and retailer POS ideas to market. Liz has held various sales and RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN marketing positions in several states including Delaware, Indiana, Maine, Minnesota, New York, New Hampshire, and Vermont. Additional Corporate Systems and Instant Marketing Support ● Leslie Badger, Vice President, Systems Marketing ● Susan Rolfs, Director, Site Marketing Support ● Jennifer Welshons, Vice President, Instants Marketing ● Ron Miguel, Regional Director, Sales The following table describes the title and responsibilities for all positions we plan to fill to ensure that contract requirements are met (Figure 3.7-13). It lists the name of the Scientific Games’ employee being proposed (where available), their primary location, and the position’s responsibilities and experience. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-61 3.7-62 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-13: Ongoing Operations’ Titles and Responsibilities MAINE OPERATIONS TEAM MEMBERS Darrell Frecker General Manager Gardiner, Maine RESPONSIBILITIES UNDER NEW CONTRACT EXPERIENCE Direct and coordinate the activities of the site to ensure compliance with needs and Lottery expectations while also achieving optimum efficiency of operations. ● 21 years of Lottery industry experience; 11 years of general management experience. ● Participated in the two Maine State Lottery system conversions. ● Escalate customer issues that require additional support and visibility. ● ● Work closely with Regional Directors and various corporate support teams to bring additional products, services and resources to the Lottery. This includes Software Development, Telecommunication and Technical Support groups. Participated in five additional conversions/ start-ups within the lottery industry. ● Work closely with in-state Marketing Specialist to gather relevant information and practices throughout the industry for the benefit of the Lottery. ● Evaluate department practices and procedures with management staff to improve effectiveness. ● RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-63 Figure 3.7-13: Ongoing Operations’ Titles and Responsibilities MAINE OPERATIONS TEAM MEMBERS Mike Skibel Operations Manager Gardiner, Maine Ed Parker Assistant Operations Manager Gardiner, Maine RESPONSIBILITIES UNDER NEW CONTRACT ● Develop and oversee the administration of all system operational processes and procedures. ● Oversee the administration of the retailer terminal and central system networks. ● Serve as the primary point of contact for creation, testing and activation of retailer promotions. ● Serve as primary support for site's software QA testing and Lottery acceptance testing. ● Interface with Lottery to address any systems-related operational needs. ● Manage day-to-day computer operations activity. ● Manage the site's testing environment and provide support for Lottery acceptance testing and internal software release testing. ● ● RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Manage availability of the test system and test terminals located at the Lottery’s on-site test environment. Coordinate schedules for test system utilization by Lottery and site staffs. EXPERIENCE ● 15 years of lottery experience in progressively more demanding roles. Well versed in UNIX, Windows operating systems, and with SQL and networking protocols. ● Participated as the QA lead in the Connecticut, Maryland, Pennsylvania, Puerto Rico, and Indiana Lottery conversions. ● BS in Business Management with a concentration in Finance. ● 16 years of Lottery experience, including writing custom one-time lottery reports and establishing new custom reports as standard operating procedures. ● Experience in security management of the site’s physical security controls, systems and reporting. ● Well versed in Excel, Access, Windows, and many other third party software packages. 3.7-64 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-13: Ongoing Operations’ Titles and Responsibilities MAINE OPERATIONS TEAM MEMBERS Steve Zelinski Assistant Operations Manager Gardiner, Maine 10 Primary Data Center Computer Operators Gardiner, Maine RESPONSIBILITIES UNDER NEW CONTRACT ● Manage day-to-day computer operations activity. ● Manage the site's testing environment and provide support for Lottery acceptance testing and internal software release testing. ● Manage availability of the test system and test terminals located at the Lottery’s on-site test environment. ● Coordinate schedules for test system utilization by Lottery and site staffs. Scientific Games proposes that its operators perform multiple tasks beyond those of normal Gaming System operation so that Scientific Games can provide the highest level of support to the Maine State Lottery retailers. These tasks are listed below according to the percentage of a normal work day that each task is expected to occupy. EXPERIENCE ● Six years of lottery experience. ● Four years of lead operator experience, including QC testing of software releases. ● Strong time management skills. ● Experience with UNIX, Windows 2000, NT or XP. ● Ability to communicate effectively with all operational levels. ● Knowledge of Excel and telecommunications is a plus. ● Knowledge of the Maine State Lottery’s business practices and processes exceeding requirements. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-13: Ongoing Operations’ Titles and Responsibilities MAINE OPERATIONS TEAM MEMBERS (continued) 10 Primary Data Center Computer Operators Gardiner, Maine RFP NO. 201207350 ● NOVEMBER 1, 2012 ● RESPONSIBILITIES UNDER NEW CONTRACT ● Assist Scientific Games Corporate help desk (NRC) staff by answering calls placed by Maine retailers. This capability is made possible by Scientific Games' investment in IP telephony. This approach supports the goals of Section 3.7.11 without incurring the costs of duplicating call center equipment. ● Monitor network traffic and proactively call retailers that are indicated to be “down.” ● Generate “down lists” during early morning hours to proactively contact retailers who do not appear to be “up” at the start of normal business hours. ● Monitor the gaming system and network for any indication of trouble. ● Process normal daily draws; run End-of-Day and/or Startof-Day processes. ● Run ad hoc reports requested by Lottery. ● Work in UNIX & Windows environment, following detailed operating processes and procedures to ensure maximum system uptime, reporting accuracy, and proper data retention. MAINE STATE LOTTERY EXPERIENCE 3.7-65 3.7-66 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-13: Ongoing Operations’ Titles and Responsibilities MAINE OPERATIONS TEAM MEMBERS Eric Moore Field Services Manager Gardiner, Maine RESPONSIBILITIES UNDER NEW CONTRACT EXPERIENCE ● Coordinate and schedule activities of all FSTs. ● 22 years of lottery industry experience. ● Oversee the bench repair activities and reporting. ● Led field services support in Maine since 2003. ● Routinely and proactively communicate with field staff and with the Lottery to review service/ performance successes and concerns. ● Evaluate technician and terminal performance through routine site visits. ● Manage and monitor the site's inventory of spare parts and consumable supplies such as bet slips and ticket stock. ● Ensure compliance with requirements of MUSL and Lottery Security for chain-of custody controls on ticket stock. ● Record and produce statistical information to measure field service and bench repair efficiency. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-67 Figure 3.7-13: Ongoing Operations’ Titles and Responsibilities MAINE OPERATIONS TEAM MEMBERS 8 Retailer Services/Field Service Technicians Gardiner, Maine 1 Retailer Services Bench Technician Gardiner, Maine RFP NO. 201207350 ● NOVEMBER 1, 2012 ● RESPONSIBILITIES UNDER NEW CONTRACT ● Ensure hardware issues are quickly addressed and resolved. ● Understand thoroughly all areas of computer software and hardware technologies and quickly learn new technologies. ● Provide outstanding customer service in all retailer interactions. ● Ensure availability of appropriate levels of consumable supplies at each retailer interaction. ● Train retailers on terminal and lottery operations ● Ensure all telecommunication equipment issues are addressed and resolved. ● Troubleshoot and repair terminal and peripheral hardware to the component level. ● Serve as technical support for all FSTs. ● Report and track terminal problems and repairs. Evaluate and analyze anomalies. ● Work with field engineering department to develop solutions to hardwarerelated problems as they arise. MAINE STATE LOTTERY EXPERIENCE ● Thorough understanding of all areas of computer software and hardware technologies and quickly learn new technologies. ● Excellent organizational and customer service skills. ● Possess good driving record. ● Successfully complete the retailer Train the Trainer certification. ● Trained in the operation of VSAT and CDMA telecommunications technologies. ● Two years experience as a TSR. ● Familiar with PC base hardware. ● Experienced with troubleshooting electronics. 3.7-68 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-13: Ongoing Operations’ Titles and Responsibilities MAINE OPERATIONS TEAM MEMBERS Jesse Allport DBA/Reports Writer Specialist Alpharetta, Georgia TBD Marketing Specialist Gardiner, Maine Jarod Burris National Data Center Operations Manager Alpharetta, Georgia RESPONSIBILITIES UNDER NEW CONTRACT EXPERIENCE ● Manage and maintain all sensitive aspects of the installation, configuration, upgrade, and migration of the database. ● Four years of Lottery experience and 15 years of Database Administration and Software Engineering experience. ● Maintain the performance monitoring, tuning, and optimization of all critical data. ● Microsoft Certified Technology Specialist (MCTS), SQL Server, 2008. ● Assist with storage and capacity planning. ● Manage efforts supporting the Lottery with their sales, marketing and retailer support. ● Create and distribute pertinent sales and game information to the Lottery. ● Responsible for developing programs to bring new games to the Maine market. ● Monitor and analyze game sales and trends. ● Act as liaison between Lottery and Scientific Games corporate marketing team in all game development and research projects. ● Manage the back-up data center contained within the NDC facility. ● Six years of lottery-specific experience. ● 10 years of information technology experience. ● Adhere to approved processes, procedures, and controls to ensure operational efficiency and integrity. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-13: Ongoing Operations’ Titles and Responsibilities MAINE OPERATIONS TEAM MEMBERS 8 Back-Up Data Center Computer Operators Alpharetta, Georgia RESPONSIBILITIES UNDER NEW CONTRACT ● Provide 24/7/365 computer operations coverage and support at the back-up data center. EXPERIENCE ● High school graduate preferred with strong time management skills. ● Experience with UNIX, Windows 2000, NT or XP. ● Ability to communicate effectively with all operational levels. ● Knowledge of Excel and telecommunications a plus. Scientific Games’ organizational chart for the Ongoing Maine Operations Team clearly defines lines of authority (Figure 3.7-14). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-69 3.7-70 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY FIGURE 3.7-14: MAINE STATE LOTTERY ONGOING OPERATIONS STAFF Ron Miguel Regional Director, Sales Jesse Allport DBA/Reports Writer Specialist 3.7-71 Doug Parker Regional Director, Operations Sean Athey Vice President, Systems Sales Darrell Frecker General Manager Liz Dimmick Regoinal Marketing Manager Mary Wdowin Instant Account Executive Carmen Sing Administrative Assistant National Response Center Eric Moore Field Services Manager System Escalation Dispatch Hotline Quality Checks Smart Services TBD Marketing Specialist Jarod Burris Operations Manager National Data Center (Remote Back-up System) Walter Page Assistant Operations Manager National Data Center Field Technicians Fred Schumacher Lead Field Technician Dan McNeil Lead Field Technician Cindy Eggleston Assistant Operations Manager National Data Center Mike Skibel Operations Manager Ed Parker Assistant Operations Manager Flash Developer and Content Coordinator Warehouse Clerks (2) Tel-Sell Operators (2) Steve Zelinski Assistant Operations Manager Computer Operators (8) National Data Center Cooperative Services Manager Offered Option Invited Option: Cooperative Services Computer Operators Andrew Ireland Field Technician Jarian Lagasse Field Technician Matt Angell Field Technician Carolyn Dennett Field Technician Mark Dobbins Field Technician Ryan Wyman Field Technician Mike Proulx Lead Bench Technician Kevin Pomerleau Lead Computer Operator Lauren Ouellette Computer Operator Scott Cude Computer Operator Ron Laverdiere Computer Operator Jason Stenger Computer Operator Jesse Poulin Computer Operator Dave Sheehan Computer Operator Adam Corcoran Computer Operator David Penna Computer Operator Tara Littrell Computer Operator TBD Computer Operator Steve Zelinski Lead Computer Operator PRINTED PRODUCTS LOTTERY SYSTEMS GAMING SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.1.3 DEDICATED STAFF RFP Requirement: Staffing must be included in the Proposal. The following positions must be full-time and solely dedicated to this Contract, must be located in Maine, and no one individual can be assigned to bear more than one of these titles: General Manager, Field Service Manager and Marketing Specialist. A Database Administrator/Report Writer Specialist must also be included but is not required to be located in Maine. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Figure 3.7-15: Maine Operations Team MAINE OPERATIONS TEAM MEMBERS RESPONSIBILITIES UNDER NEW CONTRACT Darrell Frecker General Manager Gardiner, Maine This individual is full-time and focused on Maine, is local to Maine, and no other individual bears this title. Mike Skibel Operations Manager Gardiner, Maine Exceeding the RFP requirement, this individual is full-time and focused on Maine, is local to Maine, and no other individual bears this title. Ed Parker Assistant Operations Manager Gardiner, Maine Exceeding the RFP Requirement, this individual is full-time and focused on Maine, is local to Maine. Steve Zelinski Assistant Operations Manager Gardiner, Maine Exceeding the RFP requirement, this individual is full-time and focused on Maine, is local to Maine. Eric Moore Field Service Manager Gardiner, Maine This individual is full-time and focused on Maine, is local to Maine, and no other individual bears this title. TBD Marketing Specialist Gardiner, Maine This individual is full-time and focused on Maine, is local to Maine, and no other individual bears this title. TBD Database Administrator/Reports Writer Specialist Alpharetta, Georgia Meeting the RFP Requirements, this individual is not required to be located in Maine. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-73 3.7-74 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.1.4 RESUMES RFP Requirement: The Vendor shall provide one-page resumes of management, supervisory and key technical personnel planned to be involved in the installation, implementation, and operation of the System, and shall provide for each such person: A. Full name; B. Most recent five (5)-year employment history; C. A specific description of experience that person has in connection with lottery gaming systems; D. Specific indication of the role the individual will have in this project; E. Any additional helpful information to indicate the individual's ability to successfully perform the work involved in the Contract. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games resumes for all management, supervisory, and key technical personnel that will be involved in the installation, implementation and operation of the AEGIS-EF Gaming System can be found behind the “Supplemental Information” tab card located at the end of this section. The resumes contain all of the RFP required information. 3.7.2 OPERATIONS SERVICES RFP Requirement: The Successful Vendor shall provide operations services for the System, retailer communications network, and the test system, including the operation of two data centers. These duties shall include start-up and shutdown tasks, monitoring, drawing results entry, report generation, file backups, and various operational procedures to enable the correct operation of the System. Recovery from System failures will engage the operations staff. The Successful Vendor shall provide retailer point of sale equipment maintenance and repair within Maine, including maintenance of ticket vending machines. The Lottery will provide LSR staff and staff for instant telemarketing, warehouse operations, instant distribution, and returns unless an Invited Option for Successful Vendor services is exercised as described at the end of Section 3.7. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide operations and monitoring services for the AEGISEF system, retailer network, and the test systems, including the operation of the primary data centers in Gardiner, Maine and remote back-up data center at the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN NDC in Alpharetta, Georgia. These duties will include system start-up and shutdown tasks, monitoring of systems and network, drawing results entry, report generation, file back-ups, and various operational procedures to enable the correct operation of the system. Recovery from system failures will engage the operations staff. Operations will produce reports and files documenting the operations activities. DEDICATED SUPPORT STAFF Scientific Games understands that when players play – MAINE WINS! Scientific Games also knows that the Maine State Lottery expects its system vendor to go the “extra mile” for its retailers. For example, Scientific Games’ operators continuously monitor the network and are proactive in opening service calls for retailers who may be experiencing problems instead of waiting for the retailer to call the help desk. Consistent with the Maine State Lottery’s commitment to innovations that improve the effectiveness of their staff, Scientific Games has implemented a number of processes enabling our team to provide maximum benefits to the Maine State Lottery’s mission. Scientific Game’s dedicated Maine computer operation’s staff has developed individualized relationships with the Maine communication providers. In many cases Maine Operations report communication problems before a call is even received from the field. Scientific Games’ Maine Operations department has diligently worked with the communications vendor to identify and resolve instances of retailers having high missed poll counts or other communication issues, in many cases when the retailers are not even aware of the problem. Maine Operations regularly publishes the Monthly Communication Issues Report to a distribution group including contacts at the communication’s vendor and the Maine State Lottery. The Maine operations staff through monthly reporting and frequent meetings has worked with the communications vendor to escalate trouble calls, proactively initiate service requests of retailers showing network troubles prior to the retailer seeing any impact to their lottery terminal. This effort has resulted in a 8.2% year over year reduction in communication service calls. More importantly it has resulted in countless hours of uptime for Maine retailers so they can sell more lottery games creating more revenue for themselves and the State of Maine. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-75 3.7-76 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-16: Year Over Year Reduction in Communication Calls DATA CENTER OPERATIONS DUTIES Scientific Games has invested millions of dollars in best practices and operations monitoring tools over the last several years to improve system management and field services and today manages and performs day-to-day processing activities required for service delivery in accordance with agreed-upon service levels. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-77 3.7-78 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-79 3.7-80 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.2.1 MINIMUM DATA CENTER STAFFING RFP Requirement: Under no circumstances can a data center, either the primary or backup, be staffed with less than two computer operators at all times. The data center manager can substitute for an operator when an operator must temporarily be outside the operations room. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. STAFFING The primary data center in Gardiner, Maine will be staffed 24/7/365 with Mainebased employees dedicated to the Maine State Lottery. The mandatory minimum staffing schedule at the primary data center requires a minimum of two operators to be on duty and closely monitoring the systems 24/7. Additionally the primary data center and back-up data center systems will be monitored and controlled by Scientific Games’ OpsFusion process automation servers, along with our suite of network monitoring software tools. Operators in Maine will also have ready access to the Operations staff on duty 24/7 at the NDC in Alpharetta, Georgia; the NDC staff will work in parallel to monitor the health and stability of both the gaming systems and the terminal network. Finally, exceeding requirements, the Scientific Games Maine Operations management team is locally-based and will either be onsite at the data center or always available on-call, 24/7. An example of how serious local site staff take staffing at the primary data center, although Scientific Games will pay for hotel lodging during storms, site staff elect to sleep at the site instead, and have done so many times, ensuring they will not get stuck in a storm and assuring that the primary data center is always adequately staffed. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-81 3.7-82 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.3 TERMINAL PROVISIONING SERVICES: MOVES, ADDS, CHANGES, REMOVALS RFP Requirement: The Successful Vendor is responsible for providing terminals and communications at retailer locations. Besides installing a new retailer (“add”) it may be necessary to serve an existing retailer from a new physical location (“outside move”), to relocate the retailer’s terminal within the premises (“inside move”), or to de-install a retailer. An inside move may involve a change to the inside wiring (e.g., from the demarcation to the terminal). The Lottery shall advise the Successful Vendor in writing when a retailer requires provisioning, and this advisory starts the provisioning clock. Provisioning activities must be conducted on a timely schedule. A terminal shall have completed add or move provisioning when it has been installed at the designated location; is in good running and working order; is connected by communications services to the central computer sites; is capable of issuing tickets, conducting validations, producing reports, and performing all other terminal functions as specified in this RFP; and the retailer has received terminal training from the Successful Vendor. The Lottery has determined that the following provisioning schedule is the maximum permitted. Add a new retailer 14 days (30 days for land lines) Outside Move of an existing retailer 14 days (30 days for land lines) Inside Move of an existing retailer 7 days Removal 3 days These particular schedules are the maximum allowable under a Service Level Agreement (SLA) with the Lottery. In this Section, the Proposal must define the Vendor’s commitment to a terminal provisioning schedule. The Successful Vendor will be held to the proposed provisioning schedule; and liquidated damages from Section 2.11.8 may apply. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The flexibility of our proposed Internet Protocol (IP) communications network solution allows our FSTs to install the communications equipment, terminal, and all associated peripherals in just one visit. This flexibility allows for a Lottery retailer to be selling tickets within the timeframe required by the Maine State Lottery, and will increase your revenue by eliminating the time required to wait for a data circuit installation. We are able to control the process and can discuss the provisioning schedule with you in more detail. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-83 Scientific Games’ Proposed Terminal Provisioning Schedules indicates we have exceeded the RFP Requirements for all provisioning tasks in Figure 3.7-17. Figure 3.7-17: Scientific Games’ Proposed Terminal Provisioning Schedule PROVISIONING TASKS MINIMUM RFP REQUIREMENT SCIENTIFIC GAMES COMMITMENT EXCEEDS RFP REQUIREMENTS Add a new retailer 14 days (30 days for land lines) 7 days (30 days for the land lines) ✓ Outside move of an existing retailer 14 days (30 days for land lines) 7 days (30 days for the land lines) ✓ Inside move of an existing retailer 7 days 5 days ✓ Scheduled retailer removal 3 days 2 days ✓ We can install a new retailer or perform an outside move of an existing retailer within seven calendar days of receiving Lottery approval and a signed authorization form from the building owner. We can also do an inside move within five calendar days or less. A scheduled retailer removal will be performed within two days. Locations requiring a wired circuit (i.e., DSL, MPLS), are normally completed within three calendar days of circuit installation. We have similar requirements in all of our states and take great pride in regularly exceeding these requirements. Once awarded the contract, we will meet and continue to strive to exceed these standards. Scientific Games’ dedicated operations team only supports the Maine State Lottery. This allows Scientific Games to provide a higher level of ongoing support that would be unequalled by any other vendor supporting Maine out of a multistate data center. Our knowledge of the Maine State Lottery’s operations will allow us to expedite provisioning of new retailers and change of ownerships as previously demonstrated in April of 2012 when the Circle K chain acquired the Dead River convenience stores. Our operations staff worked with the lottery’s sales staff to quickly return the instant ticket stock from the old store and allocate the tickets to the new store without having to handle any of the tickets. This saved the lottery sales staff numerous hours of processing literally hundreds of packs of tickets through the terminal. This not only made the sales staff ’s time more effective at each of the 19 stores being converted, but also helped the new store to be quickly set up and selling lottery tickets. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-84 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.4 SUPPORT OF THE LOTTERY'S PARTNERSHIP WITH RETAILERS The Lottery's goal is to achieve a high level of retailer rapport in order to optimize lottery ticket sales. The Lottery currently employs its own LSR staff who develop a strong retailer partnership and are responsible for prospecting new retailer locations; responding to retailer concerns, questions or problems relating to the Lottery program, its games, policies, and procedures; notifying retailers of new game features, modifications to current games, addition of new games, changes in Lottery policy; and delivery of retailer Point of Sale marketing materials. The Vendor must propose mechanisms such as meetings, messaging, and data interfaces to facilitate LSR services and to resolve retailer concerns or problems. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Lottery tickets are just one of over 1,800 different products carried in the average retail outlet. Yet, because of the revenue and traffic they generate, retailers demand reliability and responsiveness. In order to strengthen the Lottery/retailer bond, Scientific Games proposes a variety of proven methods, including regular meetings, enhanced messaging, expanded training components, and new data interfaces designed to facilitate LSR responsiveness and efficiently resolve any retailer concerns or problems with Scientific Games-provided products and services. These products and services are designed to support reliable terminal function, swift terminal repair, comprehensive retailer training, as well as satisfactory stocking and timely delivery of consumables designed to drive sales. No other vendor has the same expertise or can offer the level of knowledge within Maine as Scientific Games. Over the years, Scientific Games has readily adopted and provided many additional services to the Maine State Lottery not originally required in the current contract, such as, replacing CSU/DSUs when communication vendors could not get to a retailer location quickly, attending all LSR meetings when requested to provide technical input, training, and brainstorming on quality improvements to better serve the Maine State Lottery retailers. As your current vendor, Scientific Games is uniquely qualified to provide the best value in services to the Maine State Lottery, its retailers, and the people of Maine. Only Scientific Games can leverage our knowledge of your business requirements with the significant advances we propose in retailer services technology (Scientific Games’ Smart Services Management System); reporting solutions (web-based intuitive interface for Lottery users); terminal performance (our industry leading WAVE terminal); and in-field connectivity for your LSRs. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN SUPPORTING YOUR SALES STAFF – MEETINGS AND COMMUNICATIONS Regular Meetings and Information Sharing As the past 11 years have proven, the local Scientific Games’ management team will continue to regularly attend and support LSR meetings, trainings, game planning, and advertising meetings to ensure comprehensive and effective communication with the Lottery’s LSRs. These two-way communications have proven to successfully meet many of the challenges we have faced together over the past 11 years and will lead to further improved customer satisfaction to the Lottery retailers over the years to come. The topics covered will range from recent issues to long range and project planning. The discussion points and attendees can vary, based on the Lottery’s most immediate focus at any given time. As appropriate, we will ensure attendance of the proper in-state, corporate and account team resources to facilitate meaningful dialogue and sharing of information. Comprehensive Documentation and Communication As new technology, games, promotions, or functionality are developed, Scientific Games’ operations staff will continue to collaborate with the Lottery to provide comprehensive and informative documentation to the Maine State Lottery and its retail partners. Our in-depth understanding of Maine retailers, the Maine market, and its idiosyncrasies ensures that we are uniquely qualified to continue our support of the Lottery’s efforts to provide its retailers with thorough and effective information. It is our goal to provide Maine State Lottery sales professionals the customized tools and information they need to enhance their partnership with their retailers which will lead to even greater revenue for the Maine general fund. Knowledgeable Support Close-at-Hand in Maine In addition to our Maine State Lottery-experienced help desk support, Scientific Games’ Maine-based and well-seasoned field and operations staff will continue to be available to address LSR questions and assist with issue resolution. The Maine State Lottery’s field staff can continue to call Scientific Games’ management team at the National Response Center in Alpharetta, Georgia or the local site with questions or requests for specific assistance or information. Scientific Games is also pleased to continue to engage with the Lottery’s Sales Representative Supervisor in his/her role as point-of-contact for Lottery field staff on all operational matters. Whether it be to set-up a new store, efficiently move a current retailer, request support for a special event such as the local fairs/festivals, raceways, or sporting events, or simply providing a customized report like the weekly LSR call report Mike Proulx updates and sends over at the start of each RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-85 3.7-86 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN week or the report prepared by operations each week ending showing the date, time, and agent location that each LSR logged during that week. Our local staff is there to help the supervisor support the LSRs and their retailers. That assistance, indicative of the customer support the Maine State Lottery has come to expect from Scientific Games, will continue to be an important component of our operating model in Maine. It will be invaluable during the conversion process. Strategic Retailer Network Analysis To support the Maine State Lottery’s goal of growing its retailer base, we offer annual Retailer Opportunity Analysis meetings. As suits the Maine State Lottery’s objectives, we can provide a comprehensive analysis and review of the current network and offer opportunities for growth throughout Maine. In our response to RFP Section 3.5, you will find detailed information on the tools and processes available to the Lottery as part of this analysis. It is our goal to provide the Lottery with the most current strategic information on the Maine market available from a variety of data sources to ensure your LSRs have the data they need to recruit retailers with the greatest revenue-generating potential. LSR Automation In Section 3.4.17, we have described the features and operation of LSR data interface technology. This technology is designed to maximize the efficiency of each and every sales call. In addition, the WAVE terminal application enables your LSRs to provide a variety of key retailer support functions including consumables and instant ticket pack ordering, terminal training mode, “help” screens and “how to” videos. These essential features ensure your LSRs have, at their fingertips, the information they need to provide superior customer service while at the retailer location. HELPING THE MAINE STATE LOTTERY SUPPORT YOUR RETAILERS – MESSAGING, TRAINING, AND SERVICE Informative In-Store Messaging Scientific Games’ technology solution provides a number of mechanisms for communicating information directly, effectively, and immediately to Maine retailers. The state-of-the-art WAVE terminals allow the Maine State Lottery to broadcast messages to your entire retailer network, or to a defined, targeted subsection of your network. Terminal messaging can be parsed in myriad ways, including, but not limited to, by key account chain; county; region; and city. We invite you to read Section 3.2.12.W for a detailed description of the capabilities of WAVE retailer terminal to broadcast messages. In addition to targeted terminal messaging to disseminate vital information to your retailers, there are also a variety of peripheral devices, described in great RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN detail elsewhere in this proposal, which will allow you to tailor your communication channels to meet your unique goals and objectives. For example, in Section 3.2.1.3 and related subsections, you can see a wide range of communication/messaging including Player Advertising Displays (PAD), Player Transaction Displays (PTD), Self Service Winning Ticket Checkers, Flat Panel Display for Advertising and Games, as well as attention-grabbing In-Store Jackpot Signage (Figure 3.7-18 and Figure 3.7-19). Figure 3.7-18: Triple Jackpot Sign Figure 3.7-19: Double Jackpot Sign Any and all of these messaging capabilities will enable the Maine State Lottery to provide targeted information to retailers and players in a manner best fitting their activities at any given time. Targeted messaging is currently used in a variety of RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-87 3.7-88 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN ways, including: to reinforce the launch of scratch games; as a “consumables check” during large jackpot runs; as a reminder of upcoming game changes and more. The Lottery will continue to have those capabilities at their disposal, along with additional functionality with the proposed Scientific Games’ solutions. Effective Terminal Operation Training There are multiple components to Scientific Games’ solution to terminal training including a fully functional training mode, “how to” videos, and content-sensitive “help” options. In addition, in order to meet the Maine State Lottery’s unique training needs, we will collaborate closely with your team to customize learning solutions for the terminal end users. With these tools always at their fingertips, your LSRs will be able to easily respond to retailer questions by demonstrating functionality on-the-spot as well easily signing up new retailers. This type of immediate, hands-on training is especially effective in certain types of retailer settings such as convenience and grocery stores, which comprise the greatest portion of the Maine State Lottery’s retailer base. The components of Scientific Games’ terminal-based training are further explained in Section 3.7.5. Highly Responsive Field Service Support As the Maine State Lottery introduces new technology, a key element in supporting your partnership with your retailers is the performance and responsiveness of your vendors’ field services group. Scientific Games’ experienced field services staff demonstrate their dedication to the goals and missions of the Maine State Lottery on a daily basis by conducting themselves in a responsive, customer-centric, professional manner when dealing with retailers across the Pine Tree State. The rapport and trust they have established will ease retailer apprehension about the new system and improve acceptance and adoption of the capabilities provided by our state-of-the-art technology. This superior customer service was demonstrated in 2011 when the Maine State Lottery made it mandatory for all retailers to have a Customer Transaction Display (CTD) attached to their retailer terminals and placed in a location easily visible at the point of sale. Scientific Games’ field service staff quickly created an inventory of retailers who needed to add a CTD, ordered the signs, and developed an install plan to meet your requirements. During each retailer visit the FST worked with the retailer to assure they had the sign located to the lottery requirements and the stores, customizing some of the installs to meet any unique requirements. This project was successfully completed within the time frame agreed upon with the Maine State Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-89 3.7-90 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Like many jurisdictions across the country, the Maine State Lottery over the next decade is likely to experience some legislative pressure to increase sales and net proceeds to the state’s general fund. In order to help ensure you exceed your objectives, it is our goal to be your business partner by providing your sales professionals with the tools, technology, information and Maine-experienced personnel they will need to enhance the vital partnership you have established with your retailers throughout Maine. Our dedication to your objectives can be evidenced not only in our performance and the programs we have to offer you, but in our dedication to your retailers. The relationship we have established with your retailers ensures not only that you receive the customized tools and technology you need, but also that they are implemented and adopted quickly and efficiently with minimal disruption to ongoing operations and sales. 3.7.5 RETAILER TRAINING PROGRAMS, INITIAL AND ONGOING RFP Requirement: The Successful Vendor shall provide training for retailer staff in the operation of retailer terminals and the System both for the initial conversion and for the on-going Contract. Retailer training must include use of the retailer website provided by the Successful Vendor (described in RFP 3.4.11). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-91 3.7-92 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-93 3.7-94 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-95 3.7-96 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN RETAILER LEARNING While we know that conversion training is an important step in getting your retailers prepared for their new technology and new games, Scientific Games does not approach learning as a one-time event. In fact, our experience tells us that the more often you expose a learner to something, the more effective the learning will be. This is what makes our learning solution so unique. ● Scientific Games employs a Steps-to-Success program to effectively communicate to retailers information relevant to their conversion participation. Please see Section 3.8.1 for more details. ● Scientific Games offers detailed training to Lottery employees who interact with the Retailers. ● Scientific Games offers learning opportunities each time a retailer interacts with the field service staff that install terminals or provide ongoing support, who have been certified as Retailer Care Specialists by our Knowledge Management Services Team. ● Field Service personnel can address questions and provide a summary of routine terminal functionality while on-site with retailers. ● The National Response Center (NRC) is available 24/7 to answer retailer questions about software, terminal, and peripherals using the same technical media/documentation as field service personnel, retailers, and lottery personnel. SCIENTIFIC GAMES' TRAINING PHILOSOPHY Our Knowledge Management Services team can implement a number of innovative concepts to position our team to provide maximum benefits for the Maine State Lottery and your retailers. In addition, we embrace a training philosophy here at Scientific Games that requires each of our learning solutions to go through specific phases. We analyze, design, develop, implement and evaluate every learning solution to ensure that we provide measurable and intrinsic values to the Lottery, to your retailers, and, ultimately, the players. This training philosophy, commonly referred to as ADDIE (Analysis, Design, Development, Implementation, and Evaluation), is an instructional system design model that allows us to formulate an accurate and all encompassing training curriculum with our partners for all their learners. At Scientific Games, we do not assume that there is just one component of training that adds value; rather, we know that values can vary from one business segment to another. We utilize ADDIE for all our learning solutions. This ensures that we have addressed all the business segment concerns, and we have outlined each step and the output as it pertains to retailer training. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-97 3.7-98 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Analyze In the analyze phase, the instructional problem is clarified, the goals and objectives are established, and the learning environment and learner characteristics are identified. One of the main outputs of the analyze phase is the Training Requirements Document. The goal of the Training Requirements Document is to define all the requirements and responsibilities of all parties involved in training. An example is shown in Figure 3.7-25. Among its primary features, the Training Requirements Document: ● Presents the overall vision for training, including objectives and risks ● Defines user classes and characteristics ● Outlines the scope of the learning solution ● Defines all requirements for training including user requirements, customer constraints, and rules ● Provides an overview of the current and proposed technology that learners will utilize ● Identifies all assumptions and dependencies for the learning solution Figure 3.7-25: Training Requirements Document Design Scientific Games designs learning solutions by working with lotteries to identify the required components including instructional strategies and media choices. Together, we develop comprehensive training plans, which is the main output of the design stage for domestic and international customers. Customer-specific training plans are drawn up for each jurisdiction we serve. The training plan is the “guide” that details the variables for every training class. Among its primary features, the training plan: ● Presents proposed training project schedules and deliverables ● Describes the intended audience for each training ● Presents proposed agendas for each segment of training ● Defines the implementation approach to develop and deliver training RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN ● Identifies Scientific Games’ department(s) or resources that are responsible for materials and/or training delivery ● Identifies Lottery personnel who can serve as subject matter experts during training development Additionally, the training plan serves as a vehicle for the Maine State Lottery to approve the training details. Develop In the development phase, trainers work with technical media developers and courseware developers to create the materials according to decisions made during the design phase. There are several outputs from this stage including various retailer training materials, on-the-job aides, and student guides to support each learning solution. For more information about our training materials, please refer to Section 3.7.5. Implement Our learning solutions do not end with analysis, design, and development. We also focus on the flawless implementation of the learning solution that covers all aspects of logistical planning. This includes: ● Instructor-led learning solution: ❍ On-site training classroom ❍ Ensuring hotels are reserved ❍ Arranging classrooms correctly ❍ Placing terminals as needed in the cities identified for training (as shown in Figure 3.7-26) ❍ Identifying necessary supplies and ensuring they are ready ❍ Scheduling retailers ❍ Verifying that facilitators have been trained Figure 3.7-26: Connecticut Training WAVE Terminals Hardware Some of these items may seem small and insignificant; however, when overlooked or handled poorly, these details can affect the entire outcome of your solution. One of the outputs of this stage is the Logistical Plan. A portion of the Logistical Plan is shown in Figure 3.7-27 and Figure 3.7-28. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-99 3.7-100 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Among its primary features, the Logistical Plan: ● Presents dates and times of classes ● Lists the instructor’s name and department (if instructor-led) ● Defines learning solution being presented ● Identifies attendees ● Lists all equipment and facility requirements RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-101 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-102 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-103 Evaluate The Evaluation phase is necessary to obtain feedback from many different aspects of the learning solution. Class participants will complete the evaluation and rate the following areas: ● Instructional style ● Learning environment ● Course content ● Lessons learned ● Technical media This is called summative evaluation. Summative evaluation consists of tests for criterion-related referenced items and provides opportunities for feedback from the users. An example of the Iowa Lottery’s WAVE Terminal Training Evaluation is included in Figure 3.7-29. Each day during conversion, Scientific Games will provide the Maine State Lottery with a report that outlines the evaluations. An example of this is given in Figure 3.7-30. We understand that the Lottery may ask for changes based on these measurements. If such a change is requested, we will consult and fulfill the Lottery’s request as agreed to. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-104 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-105 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-106 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-107 Figure 3.7-30: Iowa Retailer Training Evaluations Out of over 4,300 participants, approximately 95% of the participants either agreed or strongly agreed that the training would help them do their job, instructions were clear, and the training helped them understand their lottery terminal. Please reference Section 3.7.5.2 for information on how Scientific Games exceeds RFP requirements for retailer training programs. SUMMARY OF SCIENTIFIC GAMES' TRAINING PHILOSOPHY ADDIE is the Instructional Design Methodology utilized to formulate an accurate and effective training curriculum for our partners. This formal process allows us to work together, in every step, to provide successful learning solutions based on the Maine State Lottery’s objectives. This process ensures that effective communication and implementation occur and that no detail is left to chance or interpretation. In regard to retailer training, ultimately it is the players that receive the greatest benefit—confident retailers who deliver the ultimate gaming experience for them! RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-108 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.5.1 RETAILER INSTRUCTION RFP Requirement: To support the conversion, the Successful Vendor shall provide initial hands-on group instruction at locations convenient to retailers and shall provide training on-site at retailer locations when appropriate. The Successful Vendor shall continue to supply retailer training for the term of the Contract. The Successful Vendor is required to use trained facilitators to conduct both the initial and ongoing training services. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-109 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-110 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-111 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-112 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-113 3.7.5.2 TRAINING PROGRAM CONTENTS RFP Requirement: The retailer training program must cover the retailer terminal and peripherals, for both draw and instant products. The program must address not only the technical aspects of operating the terminal but also approaches for interacting successfully with players. Contents of the training program must be approved by the Lottery. Response Note: The Vendor shall describe the proposed training program in terms of materials, facilities, staff qualifications, sessions, and schedule. The program description shall address the Vendor's capability of providing for the specific training needs of top corporate accounts. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. During the conversion training, Scientific Games will provide hands-on group instruction through an instructor-led class that is based on the three basic modalities of adult learning. The three basic modalities to process information, and how we facilitate the class utilizing them, are: 1. “Show Me” (Visual) – Our WAVE terminal has a VGA output for a secondary display that projects the image of the terminal interface onto the classroom screen. This allows all attendees to easily observe and follow the steps the trainers are taking via the touchscreen on the terminal. 2. “Tell Me” (Auditory) – Our retailer trainer will use Lottery-approved presentations and training scripts. 3. “Let Me” (Kinesthetic) – Each participant will have an opportunity for handson practice with the new terminal. They will place wagers, close out customer transactions, run terminal reports, and change paper. We feel these components-in conjunction with the new technology and games-will motivate and excite the retailers. This new excitement is reflected in their attitudes towards players, which will ultimately increase revenues that drive your contribution to your beneficiaries. As requested, we will provide training on-site at retailer locations when appropriate and agreed upon by the Lottery and the Knowledge Management Services team. We will also provide ongoing retailer instruction in response to changes in the terminal and/or product mix. MATERIALS The Scientific Games Knowledge Management Services team approaches training with a blended learning solution. Blended learning incorporates a mix of instructor-led presentations and discussions. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-114 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN For instructor-led classes, up to 35 terminals will be used in each conversion class, which is similar to what we had in Connecticut (Figure 3.7-35). It is Scientific Games’ recommendation that each terminal have one person using it. This gives each participant the ability for hands-on practice throughout the session. We would recommend that the maximum number at each terminal should not exceed two. Figure 3.7-35: Scientific Games’ Training Facilities are Always Fully Equipped Technical media will be provided to support the instructor-led class, either in classroom-style training sessions or at retailer locations. Each participant is given a Quick Reference Card at the time of training. During training they are shown how to enter training mode, how to simulate transactions, how to access online help, and how to find training videos. When retailers receive their terminal, they also receive a Quick Start Guide containing in-depth instructions on how to use the WAVE retailer terminal. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-115 FACILITIES For instructor-led classes, we are proposing up to 13 Lottery-approved locations throughout Maine. These classes will utilize temporary training facilities that are no more than 40 miles from retailer locations thus exceeding the Maine State Lottery’s RFP requirements. We have carefully selected training locations in Maine’s major cities that are easily accessible and near major highways to make it as easy and efficient as possible for the surrounding retailers to get to and from training. In some of these larger cities, we have identified multiple locations to accommodate higher concentrations of retailers and to help ensure that the retailers can avoid having to travel through congested city traffic. Retailers won’t have to waste valuable time having to fight traffic to get across town. For retailer conversion training, we have carefully selected training locations in the following key Maine cities: ● Sanford ● Portland ● Augusta ● Lewiston ● Rumford ● Newport ● Bangor ● Ellisworth ● Millinocket ● Calias ● Fort Kent ● Jackman ● Presque Isle The retailer training sites will be located within a 40 mile radius of a retailer’s location. This will limit the driving distance for attending a training class. Scientific Games will provide retailer training at the retailer’s corporate headquarters or store sites when necessary and as agreed upon with the Maine State Lottery. Scientific Games has provided a map of the proposed training locations together with geographic areas they will cover in the following section (Figure 3.7-36). Training will be held in various locations, such as hotel meeting rooms, as approved by the Maine State Lottery. Additional sites can be added as needed. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-116 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Figure 3.7-36: Proposed Training Facilities Map RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-117 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-118 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-119 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-120 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-121 SESSIONS For instructor-led classes during conversion, multiple sessions at each of the training facilities provide the retailer an opportunity to choose a convenient time to accommodate retailer staff. Working with the Maine State Lottery during the design phase of ADDIE, we will determine, with your approval, the best times for a morning, afternoon, and evening instructor-led classes. For in-store retailer training classes, our Knowledge Management Services team will work closely with the Maine State Lottery to schedule training times and locations that will be most convenient for your retailers. SCHEDULE No retailer will ever be surprised or unsure about the conversion or their training schedule thanks to Scientific Games’ retailer communications methodology. This methodology ensures constant communication from class notification to scheduling through class completion. Retailer communications about the conversion and their training schedule can be done in a variety of ways. We have worked with jurisdictions to provide postcards, newsletters, and terminal messages as communications tools for their retailer base. At the end of this subsection, you will find an example of a retailer newsletter. This newsletter was used to notify retailers of the start of training and to provide an outline of what they should expect in the coming months. Additionally, Scientific Games can expertly manage an outbound call campaign for your retailer population. In the past 24 months, we have contacted over 14,000 retailer sites to notify them of upcoming training and installations as well as to schedule them for training. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-122 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-123 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-124 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-125 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-126 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-127 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-128 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-129 TRAINING NEEDS OF TOP CORPORATE ACCOUNTS Without a doubt, your top corporate accounts such as Hannaford, Shaw’s Supermarket, Cumberland Farms, CN Brown, and Circle K are valuable partners of your business. Scientific Games recognizes the importance of these accounts and offers them several unique training opportunities to enhance employee sales skills, service, and lottery expertise. Ultimately our goal is to create a more profitable partnership for the Maine State Lottery and your top corporate accounts. The learning solutions for these accounts would be clearly defined in the training plan that is developed cooperatively in the design stage of the project. We can design, develop, and facilitate individual learning solutions to meet the specific needs of your top corporate accounts. Instructor-led training can include: ● Pre-scheduled, reserved classes during regular retailer training schedule ● On-site classes at their stores or their corporate headquarters ● Dedicated trainer that facilitates all top corporate account training ● Dedicated training reservationists Following the initial retailer training program and the system conversion, Scientific Games will work with your key account representatives and major chains to develop an ongoing, integrated Lottery training program that can be incorporated into their new hire employee training. This will ease a particular challenge the Lottery faces with one of the highest percentage of c-stores with gas in the lottery market today. The historically high turnover in these stores can be mitigated with such an integrated training program in place. Retailer chains such Hannaford, Shaw’s Supermarket, Cumberland Farms, CN Brown and Circle K could greatly benefit from such a training plan and materials, which could be melded into their existing employee training programs. Scientific Games’ marketing and training staff will work with the Maine State Lottery to determine which key accounts will best benefit from such a “customer training program” and to develop and implement the programs. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-130 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.5.3 TRAINING SECURITY RFP Requirement: The Vendor must describe the mechanisms for security of ticket stock and training tickets produced during retailer training sessions, and the security of the terminals themselves from tampering or theft. Security must comply with any multi-jurisdictional rules (e.g., MUSL rules). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games complies with any multi-jurisdictional rules (e.g., MUSL) when conducting retailer training sessions. All learning solutions have security measures in place for ticket stock and terminals for prevention of tampering and/or theft. For instructor-led training: ● WAVE terminals will have locking mechanisms preventing tampering with the units or gaining access to the internal components. ● Whenever training is held at temporary facilities, such as hotel conference rooms, the terminals will be transported in locked transport vehicles and supervised by the Retailer Trainer. The retailer training room at remote locations will be kept locked at all times when the training room is not in use. Access to the keys to the training room will be controlled and access to the room will be limited to authorize Scientific Games’ and Lottery personnel only. ● Test ticket stock will be kept in a secure location in the temporary training facility. The test tickets generated in training mode at training sessions will be shredded at the completion of class by the training staff. Test ticket stock will be removed from the test terminal after each class and stored in a secured area. 3.7.6 RETAILER TERMINAL USER DOCUMENTATION Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Technical Media/Documentation is a critical element to the successful delivery of any project. The deliverables that our Technical Media department plans, builds, and develops, span the life cycle of the project. Requirements are gathered, captured, and documented initially to develop an overall system requirements specification. This is typically followed by the development of functional specifications that can outline the architecture and design of the system RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-131 components on a more modular level. The final step of any technical media project entails working with the internal and external customers to deliver end-user, and—at certain times—marketing documentation. This last set of technical media is integral to training retailers and lottery employees on the functionality of their new hardware, software, and systems. 3.7.6.1 QUICK REFERENCE GUIDES RFP Requirement: Quick reference guides on the correct use of retailer terminals and retailer procedures are required. Such must contain, at a minimum, information and instructions on changing ticket stock, how to conduct each type of transaction, obtaining and using the reports, hotline procedures, use of play slips, claims, and retailer adjustments. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-132 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-133 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-134 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-135 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-136 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-137 3.7.6.2 USER DOCUMENTATION UPDATES RFP Requirement: The Successful Vendor shall update the training materials and any user and player documentation provided to retailers with each equipment, game, or procedural change. The format must be approved by the Lottery. Copies shall be supplied to the Lottery and to the retailers by one (1) week prior to the start date of any new game or game change. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will update the training materials and any user and player documentation provided to retailers with each game or procedural change as is currently the practice in Maine. The format will be approved by the Maine State Lottery. Copies will be supplied to the Lottery and to the retailers by one week prior to the start date of any new game or game change. Training changes shall also appear on the retailer website. 3.7.6.3 TERMINAL-BASED DOCUMENTATION AND TRAINING RFP Requirement: The Successful Vendor must provide supplementary video or graphical training and documentation directly through the retailer terminal at the point of sale. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-138 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-139 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-140 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-141 3.7.7 LOTTERY STAFF TRAINING COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. 3.7.7.1 SYSTEM TRAINING RFP Requirement: The Successful Vendor must provide training for Lottery staff, at the Lottery offices, or appropriate venues as approved by the Lottery. Training for the Lottery must include all aspects of System usage. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will provide training for Lottery staff at Lottery offices or appropriate venues as approved by the Lottery. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-142 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-143 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-144 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-145 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-146 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-147 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-148 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-149 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-150 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-151 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-152 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-153 3.7.8 RETAILER CONSUMABLES SUPPLY Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The primary source of consumables for the Maine State Lottery in regards to roll stock and playslips will be our printing facility, SGLI, based in Long Island, New York (Figure 3.7-54). Scientific Games is the leading manufacturer of printed products (i.e., playslips and roll stock) for the gaming and lottery industry, specializing in the creation, production and conversion of thermal and offset ticket stock. We are a pioneer in diverse printing Figure 3.7-54: Front Entrance of SGLI capabilities, mixing offset, flexographic, and letter press printing technologies within a single process. This makes our thermal roll stock virtually impossible to duplicate. Scientific Games understands that the consumables we use to represent lottery products must be of the highest quality, in order to convey value to players. However, having high-quality playslips and ticket stock is only half the story. You can’t sell tickets unless retailers have inventory they need. Allowing your retailers to run out of what they need is simply not an option for the Maine State Lottery. With the use of Smart Services we will track all consumables using our handheld devices, tracking sales and inventory during each service visit. Scientific Games takes consumable supplies seriously. That is why, when the Powerball jackpot was building to $640 million, we evaluated ticket stock on hand at all Scientific Games U.S. Lotteries and proactively had a plan for ticket stock resupply had the jackpot not been hit. It is also why, though all the game launches, matrix changes, and large jackpots Scientific Games has always had adequate levels of consumables on hand at all times. For additional information regarding Smart Services, please see Section 3.7.9. We will ensure your retailers will have everything they need to sell your lottery products with a minimum of interruption or difficulty, because always having adequate supplies on hand ensures the highest-possible level of sales for the Maine State Lottery. Please see Section 3.7.9.3 for information on how we exceed RFP requirements for retailer consumables. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-154 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.8.1 CONSUMABLES RFP Requirement: The Successful Vendor shall provide and deliver supplies to retailers. (“Consumables” does not include instant tickets or marketing materials such as posters.) A. Play slips that can be processed by the terminal reader; B. Secure ticket stock; C. Any printer supplies; D. Quick reference guides for terminal operation. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will provide and deliver consumables to the retailers, with emphasis on reminding the retailers during deliveries that secure storage of ticket stock is a top priority. PLAYSLIPS Scientific Games will provide playslips that can be processed by our WAVE terminal reader. SECURE TICKET STOCK Scientific Game will provide secure ticket stock that is compliant with all MUSL and/or state security requirements. PRINTER SUPPLIES Except for the ticket stock identified above, no other supplies are required. QUICK REFERENCE GUIDES/MANUALS Scientific Games will provide retailer manuals and/or reference cards for our WAVE terminal operation, updated upon Lottery request. There will be a version of retailer documentation available to the Maine State Lottery for the purpose of publishing on the Lottery’s retailer website. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-155 3.7.8.2 CONSUMABLES DESIGNS RFP Requirement: The Lottery will have final approval on all consumables designs and wording as needed, but the Successful Vendor will be responsible for their production, storage, and delivery. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games, along with our graphic designers and production teams, are fully capable of implementing Lottery approved artwork designs and wording as needed onto the roll stock and playslips. Exceeding the RFP requirements, Scientific Games already has the graphics used on all production playslips and ticket stock assuring the conversion to the new playslips and ticket stock is done with accuracy and ease. We also offer a wide array of design enhancement programs and artwork proofing methods to help facilitate their implementations. Scientific Games understands that we are responsible for consumables production, ample storage space at our SGLI facility, and our local warehouse at the primary data center facility in Gardiner, Maine. The Scientific Games warehouse and Technical Service Representatives (TSR) staff will continue to use multiple means of transportation to get the product delivered immediately including UPS business class shipping. Consumable inventory checks will be part of every TSR’s visit to a retailer location, whether it is for repair service or preventative maintenance helping prevent an emergency outage and to keep retailers well supplied with the consumables they need to maintain high sales. 3.7.8.3 TESTING AND TRAINING TICKET STOCK RFP Requirement: The Successful Vendor must ensure that in addition to production ticket stock, there is stock of the same paper quality suitable for testing in retailer terminals used at training facilities, and for use by the Lottery in testing, training, and promotions. Testing and training ticket stock must be plain and conspicuously distinct from live ticket stock and must comply with any multijurisdictional security rules (e.g., MUSL rules). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has the experience, knowledge, equipment, and insight to successfully manufacture and produce testing and training stock, which not only RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-156 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN meets or exceeds multi-jurisdictional security requirements, but also includes any additional criteria any of our past or current clients have taken the liberty to implement or incorporate themselves, thereby exceeding RFP requirements. The test ticket stock is the same paper quality as the production ticket stock. The test ticket stock will be plain and conspicuously distinct from the production ticket stock and complies with all multi-jurisdictional security rules (e.g., MUSL). 3.7.8.4 MULTIPLE TICKET STOCK SUPPLIERS RFP Requirement: In order to avoid dependence on one (1) supplier, the Successful Vendor must have more than a sole source of paper stock and printing service(s), as well as multiple suppliers for any other consumables. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. In order to avoid dependence on one supplier, Scientific Games has aligned itself with the most reputable suppliers in the printing industry and has secured the services of more than one source for paper and playslips to reassure our customers that there will always be an alternate method for receiving materials and/or supplies should any situations arise. The converters of consumables listed below are all capable of providing paper and playslips compatible with the proposed terminals. ● SGLI, 110 Windsor Place, Central Islip, NY 11722 ● PAP Security Printing Inc., 1813 Colonial Village Lane, Lancaster, PA 17601 The following paper manufacturers supply us with raw paper to be used by our converters. ● Appleton Papers, 825 E. Wisconsin Avenue, Appleton, WI 5492 ● Kanzaki Specialty Papers,1350 Main Street, Springfield, MA 01103 ● Mitsubishi Paper Mills, 655 Third Avenue, New York, NY 10017 The following paper manufacturers supply us with raw paper to be used for playslips: ● Georgia Pacific, 133 Peachtree Street, Atlanta, GA 30303 ● International Papers, 2300 Windy Ridge Parkway, Suite 830, Atlanta, GA 30339 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-157 ● Domtar Corporation, 395 de Maissonneuve Blvd., West Montreal (Quebec), Canada H3A 1L6 Exceeding the RFP requirements, Scientific Games has already been approved by the Maine State Lottery for more than one paper manufacturer – Appleton and Kanzaki. Tickets printed by our terminals using paper and playslips from these vendors will be highly readable and long-lived under ordinary customer use in the Maine environment. 3.7.9 RETAILER EQUIPMENT MAINTENANCE PROGRAM RFP Requirement: The Vendor shall describe the maintenance plan for the retailer terminals and associated equipment. The term “retailer terminal” for this purpose shall include all attachments and peripherals provided or serviced by the Successful Vendor, including communications equipment at the retailer’s site. The Successful Vendor is obligated to obtain replacement parts and services that are approved, recommended, or recognized by the original equipment supplier as effective. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. 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RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-159 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-160 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-161 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-162 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-163 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-164 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-165 Scientific Games’ maintenance plan for the Maine State Lottery is also based on the following four components that comprise our field service methodology: 1. Pro-Active Hotline – The Hotline records and analyzes service history using a state-of-the-art monitoring system, Remedy and Smart Services, to provide early warning of terminal and communication problems. 2. Preventive Maintenance (PM) Program – PM performed on a sales-based schedule ensures all equipment is functioning properly and that high volume retailers receive more frequent PM visits. 3. Field Service Program – FSTs provide quality service to ensure equipment is functioning properly through both scheduled and unscheduled visits to the retailer. 4. Maintenance Data – A database history of all service-related issues is maintained, including time of installation, time of removal, all service activity and cradle-to-grave life cycle of all components. Performance metrics are also saved in the database and a maintenance card will accompany each terminal to provide a quick and easy on-site reference of all service activity. 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RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-167 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-168 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-169 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-170 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-171 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-172 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-173 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-174 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-175 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-176 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-177 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-178 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-179 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-180 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-181 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-182 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-183 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-184 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-185 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-186 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-187 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-188 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-189 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-190 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-191 3.7.9.2 TERMINAL PREVENTIVE MAINTENANCE SCHEDULE RFP Requirement: The Successful Vendor and Lottery shall agree on a preventive maintenance (PM) schedule for the retailer terminals. For the Proposal, the Vendor must propose a PM schedule; however, the schedule cannot exceed a one hundred eighty (180) day cycle. In no case shall there be attempts to render preventive maintenance services during retailers’ busiest periods. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. To ensure PM goals are met, Scientific Games will perform PM on all terminals and peripherals on a rotating cycle based on the quantity of transactions or on another scheduled interval as agreed to with Lottery. The schedule will be at least every 180 days. Retailer input is a key factor in maintaining a positive relationship with and enhancing the “Lottery Experience” of the retailer. On all PM calls, our field service team will seek out retailer input to ensure all of their needs are met. As an ongoing field service policy, we do not schedule PM visits during busy retailer periods, including peak selling hours or high jackpot situations. Scientific Games would like to point out that the WAVE terminal uses a thermal printer with a state-of-the-art self sharpening cutter/stacker. This has a profound impact on a number of areas that will benefit Lottery retailers: ● Little, if any, paper dust ● No buildup of ink in the print head ● No moving print head ● Little to no paper slivers Another immediate benefit of the new style printer will be the dramatic reduction of unscheduled service calls for printer related issues, allowing the retailer to sell more tickets with less interruption. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-192 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-193 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-194 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-195 3.7.9.3 TERMINAL PARTS SUPPLY RFP Requirement: The Successful Vendor shall maintain an adequate supply of parts to sustain the service of terminals that it has supplied and is required to maintain. The Proposal must identify the spare levels planned, and the approach to swapping out whole terminals versus parts/module replacement in the field. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will supply all spare parts necessary for the efficient operation of the equipment. Scientific Games will maintain an adequate supply of all appropriate supplies and spare parts in our repair depot in Gardiner in order to ensure the most efficient operation and to minimize retailer down time. Terminals, sub-assemblies, parts, and retailer supplies that are required to support the retailer base and sustain the service and maintenance of supplied terminals throughout the term of the contract will be supplied from our Gardiner depot. Each technician will be provided with a service vehicle properly outfitted with equipment, Smart Services handheld GPS device, tools and supplies to ensure the timely completion of all service calls and supply deliveries. Each vehicle will have adequate room for all tools and spare components including, spare WAVE terminals and sub-assemblies, all peripherals and retailer consumable supplies, including playslips and ticket stock paper. The initial planned spare levels will be 4%. During any service call, FSTs will routinely check the mechanical security, safety and general operation of any mechanisms or attachments we have provided or are required to service. If the unit cannot be repaired within 10 minutes or if customer traffic in the retailer environment is heavy, the unit will be swapped out. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-196 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.9.4 TERMINAL REPAIR AND MAINTENANCE REPORTING RFP Requirement: At service events a log will be updated noting the maintenance activities. The log information shall be entered into a database accessible to the Lottery. The Lottery shall receive reports from the retailer dispatch and repair data that indicate when services have occurred, what services have occurred, and on an exception basis, when services have NOT occurred or have been untimely. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Maine State Lottery will have access to terminal repair and maintenance reports through a management workstation or via our Smart Services Management System. The Lottery will also be provided a log of retailers’ feedback on the timeliness of repairs and any miscellaneous comments the retailer may have about the repair(s). All terminals, assemblies and peripheral devices swapped out of a retailer location will be returned to Scientific Games’ Gardiner depot for repair. This ensures that upon repair, all parts meet or exceed Original Equipment Manufacturer (OEM) specifications. All depot repairs are also entered into a database from which various logistical reports can be provided. 3.7.9.5 STAFFING AND HOURS RFP Requirement: The Successful Vendor must provide adequate field service staffing for timely repair or liquidated damages may result (Section 2.11.13). Repair technicians must on duty for repairs at retailer locations between 6:00 a.m. and 11:00 p.m. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide outstanding field service staffing for timely repair and understands that if this requirement is not met that the liquidated damages may result. Scientific Games’ repair technicians will be available for repairs at retailer locations between 6:00 a.m. and 11:00 p.m., every day-7 days a week. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-197 Exceeding the RFP requirement, our Field Service Manager, Eric Moore, is on call 24/7, and often is out of the house in the early morning hours to complete a service call before many of us have even started our day. Eric was a volunteer fireman and EMT, so responding to urgent calls at all hours of the day or night is a way of life for Eric. Scientific Games’ management staff makes every effort to lead by example and provide the best customer service possible for Maine’s Lottery retailers. In addition, the logistics to support the Maine State Lottery extend well beyond your boarders to our nationwide field services community. We conduct field services operations in 11 U.S. Lotteries which has created a knowledge base shared among more than 250 field service professionals covering a 25-year history. Our field service operations in nearby states are able to provide guidance and back-up support to help augment our Maine staff, exceeding the RFP requirement. 3.7.10 OTHER HOST AND NETWORK EQUIPMENT MAINTENANCE RFP Requirement: The Vendor’s Proposal shall describe how non-terminal components in the configuration will be maintained, including but not limited to host computers, LANs, and telecommunications equipment for the central sites. The Successful Vendor is obligated to obtain replacement parts and maintenance services that are approved, recommended, or recognized by the original equipment supplier as effective. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide for the maintenance and repair of the central system hardware, network, environmental, and telecommunication equipment for the duration of the contract. As part of our ongoing Change Control Management (CCM) process, we routinely establish and follow facility and equipment maintenance plans. These plans provide for hardware repair and/or replacement, preventive maintenance as well as software patches, upgrades and enhancements. Documentation of maintenance events will be maintained by Scientific Games for Lottery review. It is part of our standard maintenance procedures to obtain Original Equipment Manufacturer (OEM) parts and maintenance services approved, recommended or recognized as being most effective. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Eric Moore 3.7-198 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-199 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-200 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-201 3.7.11 TROUBLE TRACKING, DISPATCH, AND REPORTING SYSTEM (HOTLINE SUPPORT) RFP Requirement: The Successful Vendor shall staff a hotline function for retailer trouble calls, and shall maintain and manage a database and reporting system. The location for this service is at the Successful Vendor’s discretion so long as it is within the United States. The hotline service must fulfill the following criteria: Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will staff a hotline function for retailer trouble calls from our NRC at our corporate headquarters in Alpharetta, Georgia (Figure 3.7-68). Our hotline is operational 24 hours per day and is currently fully staffed with over 30 call center representatives. As the Lottery well knows, our current staff is already trained on Maine-specific operational procedures. The hotline’s phone system will employ a voice and data recording system that records both the audio and captures the screens on a per call basis. The system will store such information online for a minimum of 365 days. We will provide these records as requested throughout the life of the contract. While our proposed staffing levels are based on data from providing first class hotline services to numerous lottery jurisdictions over Figure 3.7-68: Scientific Games’ National Response Center many years, Scientific Games will adjust the staffing level as necessary to ensure that all in-bound calls from Lottery retailers are answered quickly and efficiently. 90% of calls from Maine retailers will be answered within two minutes unless total call volume is affected by a force majeure event. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-202 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Scientific Games’ staff of professional service representatives has over 100 years of call center experience. Quality, accuracy and excellence are among the NRC’s service goals and we meet or exceed those goals daily. With an average first tier call closure rate of over 70% with calls logged and resolved on an average of 4.0 minutes, Scientific Games provides one of the most efficient vendor hotline services in the world. Each NRC representative has a PC Figure 3.7-69: The NRC has fully functioning with helpful information and tools to sample terminals that representatives use to resolve issues. resolve retailer queries. The NRC will also have functioning samples of all Maine terminals and peripheral devices as a resource to resolve terminal issues (Figure 3.7-69). Our commitment to excellent customer service enables us to strive for 100% customer satisfaction. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-203 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-204 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-205 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-206 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-207 HELP DESK INSTITUTE (HDI) CERTIFICATION Founded in 1989, HDI is headquartered in Colorado Springs, Colorado, and is the world’s largest membership association for internal and external IT service and support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association’s global network. Scientific Games utilizes HDI’s best practices module and has begun implementing process improvements based on the industry standards and best practices that have been identified by HDI. In addition, HDI offers a variety of surveys that the NRC uses to consistently improve its performance and working environment. These surveys include department morale, departmental metrics standards and goals, and many more useful tools. As part of Scientific Games’ continuous improvement efforts and the HDI certification process, the NRC is working to migrate existing processes and procedures into HDI’s approved format. This has already begun to show great benefits and has enabled the NRC to better develop and mentor technical support representatives, and provide better, faster, more accurate service to our customers. As just one example, the NRC has implemented a new hire screening process based on HDI best practices that allows prospective candidates to be thoroughly evaluated for temperament, attitude, honesty, a willingness to succeed, and their customer service skills. With this process in place, the NRC is best positioned to employ technical support representatives who meet the high support standards Scientific Games expects from all of our employees. HOTLINE QUALITY ASSURANCE AND TRAINING PROGRAM Since the fall of 2011, all Quality Assurance and Training for Scientific Games’ National Response Center (NRC) is monitored and evaluated for enhancement by our in-house professional Quality Assurance Specialist. Carol Rodgers serves as our Quality Assurance Specialist (QAS), overseeing the quality operation of our customer service and support functions. Upon joining Scientific Games, she immediately began making significant contributions to the National Response Center by analyzing and improving the existing quality assurance program. Her background includes Quality Assurance Management, Customer Service/Call Center Management, Project Management, and Process Improvements. Prior to joining Scientific Games, Carol worked for the City of Atlanta in the role of Quality Assurance Analyst and Manager of Special Projects. While employed with the city, Carol developed a robust quality assurance program that included internal operations and system audits for several departments to ensure compliance with federal HUD CFR’s (Housing and Urban Development Code of RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Carol Rodgers 3.7-208 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Federal Regulations). She was responsible for staying apprised of HUD releases and providing the necessary training and quality assurance oversight to the entire Voucher Administration staff (approximately 125 employees), resulting in reduced risk of financial loss. Additionally, she managed several high profile, high valued projects from initiation to post implementation. Carol was employed with Hartford Financial for 11 years prior to working for the City of Atlanta. While working at Hartford Financial, she managed crossfunctional teams to include Supervisors, Quality Assurance Analysts, Underwriters, Technicians, Workforce staff members, and Customer Service/Call Center Representatives. She developed a Quality Assurance program that consisted of risk matrices and key operations. Risks were reduced by developing best practices for effective system controls auditing and consistently applying those best practices. Carol led such projects as IVR implementation, a paper reduction initiative, and a reevaluation of staff utilization - all resulting in costs savings of nearly $1 million dollars. Carol received her Bachelor’s Degree in Business Managerial Science from Georgia State University. Under the QAS’ guidance, all aspects of the operation are reviewed from a quality customer support and call center management process perspective. These process reviews include the ongoing evaluation of Technical Support Representative (TSR) training effectiveness. The NRC has developed an intensive interview screening process following HDI standards. Potential candidates are identified and then put through a telephone pre-screening. During this telephone screening, candidates are informed of the basic requirements, job functions, and pay rate. If candidates meet the requirements and remain interested in the position, an interview is then scheduled. Once a candidate arrives for an interview, the candidate is put through a series of tests to evaluate keyboarding and written communications skills. Candidates also take a SELECT test as recommended by the HDI. The NRC administers the HDIPAC test. This test evaluates the potential employee’s energy levels, problem solving skills, multi-tasking skills, accountability, and assertiveness, ability to collaborate with team members and/or customers, frustration tolerance, criticism tolerance and acceptance of diversity. The HDI-PAC also provides interview probes if a candidate scores low in a specific area. These probes help better identify if the candidate is a good fit. If the candidate successfully passes the typing skills, written communication skills, and the HDI-PAC testing then they will move on to another interview. Interview questions are crafted based on HDI recommendations as well as other resources. The interview questions remain consistent for every candidate to ensure RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-209 adequate scoring. All responses to interview questions are recorded. Each interview is performed by two members of management to ensure fair scoring. Once the interview is completed, management then conducts a post-interview assessment. After each interview, two members of management are required to complete a score sheet on the candidates. The scores outline each member’s view of the candidates’ responses in the following areas: ● Satisfactory answers ● Proper grammar usage ● Specific examples ● Eye contact ● Cohesive answers ● Appropriate body language ● Self awareness in relation to personal characteristics and career pursuits ● Attitude ● Self-confidence ● Manners ● Effective verbal communication skills ● Customer service skills These scores are then reviewed and a decision is made as to whether to move forward with the candidate. If the candidate is accepted, then state and federal background checks, and a drug screening are done. An offer of employment is made to those candidates successfully passing all requirements. The new employee then undergoes a three week, multi-module training program. The first module is our Customer Service Module, which outlines the high expectations and level of service we insist on providing to our customers. Additionally, this module reviews techniques and tips from the HDI on customer satisfaction. Next, trainees are sent through the Software Module. This module reviews all software programs that TSRs are responsible for maintaining and updating. A large portion of the Software Module is hands-on training, allowing employees to familiarize themselves with the look and feel of each application. The trainees are then sent through the Terminal Module, outlining the hardware and software training. During this module employees actually work on every terminal type supported by the NRC (Figure 3.7-72). Trainees are put through demonstrations of each terminal function and the possible malfunctions they might experience. The Terminal Module is the most intense portion of training. One-on-one time is spent with each employee to ensure that they retain the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-210 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN knowledge and understand the concepts of the business. After each terminal’s software and hardware functionalities are reviewed, the trainees are required to take and pass a test on terminal knowledge before they are allowed to advance through the program. This tiered program in the Terminal Module allows the NRC to quickly identify and resolve problem areas. TSRs are then going through the Phone Skills Module. In this module, the trainer and trainee take phone calls together. The purpose of this process, however, is not to utilize the technical skills they have learned thus far. The purpose of this module is to ensure that trainees have read, understood, and can apply the skills they learned within the Customer Service Module. If trainees successfully pass the Phone Skills Module, they move on to the Live Call Module. During this process trainees are placed with Senior TSRs and listen in Figure 3.7-72: A TSR Trainee Practices on a to their calls. As they progress, the Sample Terminal in the NRC trainee begins taking on more responsibilities for the calls. Trainees will be documenting calls as the Senior TSR speaks with the customer. Once the trainee is fully confident in the utilization of each software program or other resource used during a call, they then move on to maintain the entire call. The trainee is still with a Senior TSR, but they are now responsible for maintaining the data entry, resource utilization and managing the call. This module can last from two to five days based on the trainee and their skill set. The last phase of training is the QA Module; trainees are placed on the phones by themselves to manage calls. The trainer closely monitors progress by performing QA checks. The trainer reviews the day’s results at the end of the shift and provides feedback to the trainee. If feedback is positive, then the trainee becomes a TSR. If the trainee still needs more training, he is placed back into the Live Call Module. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-211 AUTOMATED CALL BACKS Supporting our commitment to providing excellent, flexible support options to retailers, the NRC has implemented an automated Call Back process. This enables your retailers to get the technical support they need at a time convenient to them. They can call the NRC and a quick, simple script will give them the option of arranging for a TSR to call them back without losing their place in the call queue. If a caller is on the line for a specified number of seconds before reaching an available agent, they will hear their estimated hold time and then be prompted to either hold or select the option for a call back. They can be called back on either the line they’re using or enter another number to receive the call, followed by a confirmation message that the call is scheduled. When the caller’s place in queue is up, the system will automatically initiate the outbound call from the next available agent’s phone. If the call to the retailer is unanswered, two more attempts will be made before the sequence is closed. The following sections contain descriptions of how we exceed RFP requirements for trouble tracking, dispatch, and the reporting system. 3.7.11.1 TRACKING RFP Requirement: Tracking and reporting of retailer terminal, communications line, network, and other problem reports is required whether or not actual problem(s) are found. Data must be kept on all terminals including those in reserve or returned to a depot for maintenance. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that tracking and reporting of the WAVE retailer terminal, communications line, network, and other problem reports is required whether or not actual problems are found. We have highly effective, efficient, and proven processes in place for this type of tracking and reporting. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-212 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-213 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-214 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-215 3.7.11.2 MAINTENANCE INFORMATION RFP Requirement: The Successful Vendor is required to maintain maintenance data for the Contract term, with at least twelve (12) months of data in the system and available to the Lottery through the gaming system. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Exceeding the RFP requirement, Scientific Games will maintain maintenance records for the life of the contract with at least 24 months of historical data accessible online and including any extensions. 3.7.11.3 3.7.11.3.A CALL MANAGEMENT STAFFING RFP Requirement: Hotline Services must be staffed and managed to ensure timely, professional and accurate response to all calls. Calls from retailers must be taken on a 24/7 basis. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Maine State Lottery’s retailers can call into Scientific Games’ NRC on a 24/7/ 365 basis. We have a team of highly trained professionals at the NRC to ensure timely, professional and accurate responses. The fact that Lottery retailers will be working with professionals that are accustomed to working with lottery retailers all over the North America, will be an aid to the implementation process. This round-the-clock staff is managed by the NRC Manager. The NRC will also support the Maine State Lottery during the conversion and will reassign staff and take on trained and qualified temporary staff to handle any increased call volume during this critical time. Additionally, the dispatch supervisor and hotline supervisor will support the NRC Manager and the NRC team. They are responsible for coordinating the workload of the field service dispatchers and technical support representatives. Field service dispatchers are responsible for the proper routing and scheduling of service incidents to 200+ technicians across several states. Scientific Games’ RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-216 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN Technical Support Representatives (TSRs) are responsible for answering inbound calls from 11 lotteries, including over 40,000 retailers. The TSRs will diagnose, troubleshoot, and provide technical support. The TSRs are also responsible for providing outstanding customer service and one-call resolution. All TSRs are trained and audited by the Training and QA specialist. The main focus of the Training and QA Specialist is to provide a solid training curriculum to new hires as well as follow-up training for current employees. They also create, develop and maintain all training and QA processes with the assistance of leads and a supervisor. They will work closely with the Maine operations team to ensure that all training material and information is current, including updates about any short term promotions the Maine State Lottery may choose to run with its players and/or retailers. This staffing model will provide adequate hotline coverage 24 hours per day so that timely and efficient service and support is provided to your retailers, and also to ensure that stolen tickets can be immediately reported and the validation of these tickets is prevented. All hotline staff is fluent in spoken and written English. In addition, multilingual support is available through our partner Trans-Perfect as appropriate. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-217 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-218 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-219 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-220 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-221 3.7.11.3.B CALL SYSTEM RFP Requirement: The Successful Vendor must provide a call management capability, both a call system and toll-free circuits for the retailers. (The cost of toll-free circuits must be covered in the baseline price.) Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide a call management capability, both a call system and toll-free circuits for the retailers. (The cost of toll-free circuits will be covered in the baseline price.) The NRC is currently equipped with more than 150 Voice Over Internet Protocol (VOIP) lines available for toll-free service for our retailers. Scientific Games also supports Text Telephone (TTY) services. The Lottery’s retailers will be able to contact the hotline using a single toll-free number, which will be backed by our significant pool of inbound lines to ensure that 99% of callers get through without hearing a busy signal. Scientific Games regularly monitors the inbound line pool margins to ensure that they remain within acceptable levels, maintaining the excellent service and support that our customers have come to expect from Scientific Games. In a continued effort to improve our services, and exceeding the RFP requirements, the NRC has deployed an Interactive Voice Response (IVR) system along with our Smart Services Management System. The IVR system was piloted in 2007 prior to company-wide roll out in 2008. For the NRC, we now have the ability to insert, modify and remove customized outage messages through the secure web interface within seconds of receiving the necessary approvals. This interface is not only secure and user friendly, but it allows the approved management staff to make changes from anywhere, anytime, utilizing a secure internet connection. This allows the NRC to use the state-of-the-art knowledge base that searches all information repositories, regardless of sources, location, structure, format, or language. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-222 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.11.3.C HOTLINE RESPONSE AND PERFORMANCE RFP Requirement: If all circuits are busy, as would occur with a systemic problem such as central system down or a widespread communications outage, the call system must play a prerecorded message and the calls must be queued. Calls that cannot be completed due to volume must allow for a retailer to leave a message for service or for a question. Under ordinary operational circumstances, ninety percent (90%) of retailer calls must be answered in two (2) minutes, and failure to do so may result in liquidated damages (see Section 2.11.22). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In the event that all circuits are busy, as would occur with a systemic problem such as central system down or a widespread communications outage, the call system will play a prerecorded message and the calls will be queued. Retailers can leave a message for service or for a question if calls cannot be completed due to volume. 90% of calls from Maine retailers will be answered within two minutes (i.e., 120 seconds) unless total call volume is affected by a force majeure event. Calls can also be routed to our Maine Operations Center in the interim to eliminate any possibility of agents not being able to reach a helpful Call Center representative. This is better than most call centers in the world for all industries, not just Lotteries. The CISCO system allows notification of estimated hold times based on the number of calls in the queue. Scientific Games understands that failure to do so may result in liquidated damages. 3.7.11.3.D CALL SYSTEM REPORTING TO THE LOTTERY RFP Requirement: The call management system must provide a weekly statistical report to the Successful Vendor and to the Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games currently utilizes the CISCO system to process incoming calls. This system is capable of providing periodic statistical summary reports for a useridentified time period or parameter. These reports are available either electronically or in paper format. In addition, we use the ADCAP reporting engine to generate customer reports. Upon contract award, our staff will meet with the Maine State Lottery to define your specific reporting requirements. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-223 We currently generate reports to include, but not limited to, current date/time, calls received today, calls holding, average answer time, number of calls waiting, average and total holding times, number of calls abandoned and their average abandon time. These reports are available online by hour, day, month and year. Daily reports are monitored and used to evaluate the performance of representatives and staffing by hour. If a given trend is found to be unacceptable, the staffing schedule is adjusted accordingly. These reports are available upon request. The call management system will provide periodic summary reports as approved by the Maine State Lottery. 3.7.11.3.E CALL RECORDING RFP Requirement: A recording device must record all phone conversations on the hotline circuits. Recording of telephone conversations must adhere to all applicable Federal, State, and local laws. The Successful Vendor must provide the recording equipment and maintain records at least for sixty (60) days. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. A recording device will record all phone conversations on the hotline circuits. Recording of telephone conversations will adhere to all applicable federal, state, and local laws. Scientific Games will provide the recording equipment and maintain records at least for 60 days. The NRC uses the ZOOM digital recorder to record all telephone conversations transacted on the hotline call center circuits. Recording of telephone conversations always adhere to all applicable federal, state and local laws. These calls can be pulled and emailed or burned to CD at the request of the Maine State Lottery or the Lottery operations team. Conversation files will be transferable to the Maine State Lottery within 24 hours of request. Exceeding the RFP requirements, this system is currently in place at the Scientific Games NRC and will continue to be utilized through the remainder of the current contract, throughout the terminal implementation period and the next contract. Scientific Games has provided hotline call recordings upon request from the Maine State Lottery and also any follow up calls between the retailer and hotline regarding the same issue. These recording have been extremely useful by the Maine State Lottery and Scientific Games in providing valuable information into “the rest of the story” to be used for quality assurance and training purposes. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-224 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.12 TECHNICAL SUPPORT SERVICES RFP Requirement: Timely and committed fulfillment of Lottery requests for System support and changes is a requirement. The Vendor’s Proposal must identify how systems and software engineering support services for System management, System error correction, changes to the Lottery’s business rules and requirements, and game changes will be delivered to Maine, by responding to the following: Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-225 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-226 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-227 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-228 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-229 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-230 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-231 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-232 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-233 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-234 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-235 3.7.12.3 SHARED RECORDS FOR CHANGE MANAGEMENT RFP Requirement: In fulfillment of joint responsibilities between the Successful Vendor and the Lottery to make System changes in a timely and correct manner, the Successful Vendor must provide shared access to change requests and change tracking for the Maine project. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Change management is a shared effort between Scientific Games and the Maine State Lottery. Each request for change, whether an enhancement or a simple modification, is logged, analyzed for impact and, if approved, documented/ updated in a design specification. A change is subsequently implemented according to an approved mutually agreed upon schedule. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-236 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-237 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-238 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-239 3.7.13 OPERATION SECURITY PLAN RFP Requirement: The Lottery expects its System and operations to be of the highest security and integrity. This requires both the Lottery and its Successful Vendor to maintain a high-level security environment. Staff must be organized, assigned, and operate under procedures and with System controls that mitigate security issues. Response Note: As part of the Proposal, the Vendor shall submit an outline for an Operations Security Plan. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. As part of this proposal, Scientific Games has submitted a draft Operations Security Plan behind the “Supplemental Information” tab card located at the end of this section. After award, Scientific Games will present a revised security and business continuity plan ready for approval by the Maine State Lottery. This submission will occur no later than 30 days prior to commencement of operations. We understand that approval of this plan is an entry criterion for acceptance testing. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-240 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-241 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.7-242 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-243 Scientific Games’ plan will address incident response procedures (e.g., in case of an electronic intrusion); periodic audits to ensure compliance with the plan; and periodic meetings on security (such as network security). The plan will follow a format approved by the Maine State Lottery, will be approved by the Lottery, and will comply with multi-jurisdictional security requirements (e.g., MUSL). 3.7.14 ELECTRONIC MEDIA, COMPUTER ROOM PAPER AND SUPPLIES RFP Requirement: The Successful Vendor shall supply all magnetic tapes, cartridges, disk packs, diskettes, and other media items, printer paper, toner cartridges, pre-printed forms, and supplies needed to operate the gaming system, testing terminals, and systems at all Successful Vendor sites serving the Maine State Lottery. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will supply all magnetic tapes, cartridges, disk packs, CDs, DVDs, and other media items, printer paper, toner cartridges, pre-printed forms and supplies needed to operate the gaming system, Lottery testing terminals, ICS, and systems at all of Scientific Games’ sites. 3.7.15 OPERATIONS ACCORDING TO ASSOCIATION RULES AND STANDARDS RFP Requirement: The System must be operated in compliance with rules and standards of any multi-jurisdiction association that the Lottery may join. For example the Successful Vendor’s operation must be in compliance with both “Rule 2 and Confidential Security” standards from MUSL. At present the Lottery is also part of the Tri-State association. In addition the Successful Vendor must operate the Gaming System in compliance with other standards accepted by the Maine State Lottery, including but not limited to the NASPL standards initiatives and other industry standards for best practices operation. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games’ system will be fully operated in compliance with rules and standards of any multi-jurisdiction association that the Maine State Lottery may join. Scientific Games’ operations are in full compliance with both “Rule 2” and “Confidential Security” standards from MUSL. Scientific Games Gaming System is in full compliance with other standards accepted by the Maine State Lottery, including but not limited to the NASPL standards initiatives and other industry standards for best practices operation. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-244 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7.16 INSTANT TICKET OPERATIONAL SERVICES RFP Requirement: As a separate Invited Option, the Vendor may propose to staff and operate the telemarketing function, warehouse management, order packing and distribution, returns, and ticket destruction function. As of the RFP writing the Lottery employs three (3) full time staff members in the warehouse and two (2) for telemarketing. The Successful Vendor’s employees would operate from the Successful Vendor’s in-state facility under this option including the pick-and-pack lines and the telemarketing workstations. The Successful Vendor’s service under this option would include a courier contract for deliveries and returns. This option does not include printing tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. As a separate Invited Option, Scientific Games proposes its Cooperative Services Program (CSP) to staff and operate the telemarketing function, warehouse management, order packing and distribution, returns, and ticket destruction function. We understand that the Maine State Lottery seeks a vendor to provide Instant Ticket Operational Services from a Maine-based facility under this option. The services to be provided would include pick-and-pack lines, telemarketing, and a courier contract for deliveries and returns. We acknowledge that this option does not include printing tickets. Scientific Games views the Maine State Lottery’s Invited Option as an exciting opportunity for us to demonstrate how our experience and expertise in providing warehouse and Inside Sales (telemarketing) operational services can exceed RFP requirements. We are the industry leader in providing Cooperative Services Programs (CSP). We were the first vendor to implement the Inside Sales (Tel-Sell) concept in Arizona in 1981, and we continue to improve each day by working closely with many customers. Scientific Games offers Maine a singular focus on every facet of instant game product category—from concept through production to the most profitable mix at each and every retailer. Our comprehensive program offers proprietary products, strategies and systems designed to fully integrate with the Maine State Lottery’s plan to grow sales and revenue. Please reference the full details on our Instant Ticket Operational Services which we refer to as our Cooperative Services Program (CSP) behind the Section 3.7 tab card located in Volume III. If the invited option in Section 3.7.16 is exercised, Scientific Games will work with the Maine State Lottery to develop a fully customized program to suit the needs of the Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN 3.7-245 WHY SCIENTIFIC GAMES? • Scientific Games four tiered management model provides significant benefits to the Maine Lottery: •Global Management Team – Offers executive level service linked to the Maine Lottery’s business itinerary. •Maine Project Steering Committee – Comprised of key corporate executives to ensure resources for the implementation and ongoing operations are properly allocated. •Maine Project Implementation Team – Provides a project management staff of lottery project experienced experts with extensive knowledge of your system, retailer base, and business requirements. •Ongoing Operations Team – Will continue to provide the Maine Lottery and its retailers the experience, knowledge and dedication focused on Lottery and retailer satisfaction while helping to drive sales. • The Lottery will benefit significantly from Scientific Games’ plan for a robust local computer operation staff, which exceeds RFP requirements, co-located with the primary data center in Gardiner, Maine. This staff strategy enhances the Lottery’s operational security and provides cost effective operational efficiencies, while also protecting jobs in Maine. • Through this staffing plan, Maine-based operators will provide the proactive engagement with retailers you expect by assisting the National Response Center’s experienced staff with monitoring help desk, dispatch and communications calls placed by Maine's retailers. • The WAVE terminal has been demonstrated to require half the number of service calls compared with an Extrema terminal. Scientific Games proposes to maintain its current field staffing levels and provide the FSTs with the training and new tools to provide high quality retailer service coverage across the state exceeding the SLA requirements for the next contract term. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.7-246 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SYSTEMS RESUMES SCIENTIFIC JESSE G. ALLPORT DBA/REPORTS WRITER SPECIALIST CONTRACT ROLE Jesse will assist Mike and the Operations team as the site's DBA/Reports Writer Specialist. Jesse will engage with Scientific Games' corporate staff, the Lottery, and the site Operations team to establish, document and maintain all sensitive aspects of the installation, configuration, upgrade, and migration of the database. He will perform and maintain the performance monitoring, tuning, and optimization of all critical data. SUMMARY OF EXPERIENCE Jesse has more than 4 years of Lottery experience with Scientific Games and 15 years of Database Administration and Software Engineering experience. Jesse and has successfully performed Database Administration and Developmental tasks functions for several of Scientific Games' larger clients. WORK HISTORY 2008-Present, Scientific Games – DBA/Reports Writer Specialist • Perform Database Administrator and Development tasks for largest client in our Department, among other clients • Develop Stored Procedures, Triggers, Functions, Jobs, Views, Indexes and Create Tables. Review current schema and make changes as necessary to further optimize the system. Program and schedule nightly jobs to optimize and maintain the database server • Keep up to date on all new SQL Server functionality and know how SQL Server interacts with the OS (memory limitations, processor limitations, disk IO requirements, etc) • Provide feedback to other developers, when needed, on how to design processes for best performance • Assist with development of ASP and ASP.net web applications that interact with SQL Server. Assist in the configuration and maintenance of AEGIS environment • Provide 24/7 on-call support for any production issues that occur 1997-2008, Allport Production Company, LLC. – CEO and Lead Developer • Maintained all aspects of the business (finances, contractors, customer service, server maintenance) EDUCATION/CERTIFICATIONS • Microsoft Certified Technology Specialist (MCTS), SQL Server, 2008 • Certified in Microsoft SQL Server 2005 Business Intelligence (BI) for SSIS, SSRS and SSAS, 2006 • Certified on Microsoft Server 2000 Set-Up and Configuration, 2001 • Columbus State University Columbus, GA, 1997-1998 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ROBERT ASENDORF RETAIL PRODUCTS MARKETING MANAGER CONTRACT ROLE Robbie is responsible for product marketing support of Scientific Games’ retail solutions product offerings for all U.S. and international customers. SUMMARY OF EXPERIENCE Robbie has over 10 years of product management and product marketing experience. Prior to joining Scientific Games in 2010, he served as Accessories Product Manager for Stratix before being promoted to Deployment Services Manager, where he managed the enterprise mobility deployment group as well as the custom accessories product group. He also worked for Hobbs Architectural Fountains as a Sales Engineer before being promoted to lead the companies H2O Fun division. WORK HISTORY 2010-Present, Scientific Games – Retail Products Marketing Manager • Provides product marketing support to US and international sales teams • Drafts RFI and RFP bid responses for terminal and retail solution product offerings • Performs terminal product demonstrations and presentations in support of RFI, RFP, and business development initiatives globally • Evaluates competitive offerings to determine market position and provide analysis to engineering product development groups 2007-2010, Stratix – Deployment Services Manager • Managed operations of Enterprise Mobility Deployment group responsible for the configuration, application loading, and wireless provisioning of enterprise PDA devices for multiple concurrent large scale rollouts of 30,000+ devices • Generated new business proposals, created SOW’s for new deployments and associated valueadd services, and responded to RFPs • Managed Custom Accessories Product Department, providing product development and growth strategy to target markets and ensuring growth and revenue goals were achieved 2006-2007, Stratix – Custom Accessories Product Manager • Managed custom mobile device accessory product line, developing new custom products as needed to meet customers exact product requirements • Created and maintained product catalog, specification sheets, case studies, and other marketing collateral needed to support sales efforts EDUCATION/CERTIFICATIONS • Georgia Institute of Technology; Atlanta, GA – Bachelor of Industrial and Systems Engineering, 2001 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SEAN ATHEY VICE PRESIDENT, SYSTEM SALES CONTRACT ROLE Sean is responsible for working with Scientific Games’ lottery systems customers to grow sales and revenue. She will coordinate with local and corporate Scientific Games professionals to help the Lottery execute its mission to maximize revenue. SUMMARY OF EXPERIENCE Sean has over 28 years of experience in strategic management, operations, diversification, marketing, advertising, brand and retail management, market research, and new product development, both domestically and internationally. She has developed strategies to increase both instant and online revenues for lotteries around the world. WORK HISTORY 2012-Present, Scientific Games – Vice President, Systems Sales • Implements sales and marketing tactics, programs and strategies to meet or exceed targeted opportunities • Analyzes and presents sales and marketing opportunities that provide profitable revenue growth for customers 2007-2012, Scientific Games – Senior Regional Director • Worked with lotteries to develop and market new games, ensured profitable annual game plans and implemented strategies to grow revenue and market share • Provided strategic support with advertising, media placement and planning, market research, promotions as well as retail and distributions strategies 2004-2007, Scientific Games – General Manager, Maryland • Re-organized Maryland site to more effectively and efficiently support revenue goals • Managed the conversion of systems and equipment at over 4,500 retailers • Researched, developed and introduced profitable new online and monitor games EDUCATION/CERTIFICATIONS • University of Virginia, Charlottesville, VA – Executive Studies in Strategic Marketing, 1991 • Virginia Commonwealth University, Richmond, VA – B.S. Marketing, 1983 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING LESLIE BADGER VICE PRESIDENT, SYSTEMS MARKETING CONTRACT ROLE Leslie provides strategic support for the marketing and planning of the draw games portfolio. SUMMARY OF EXPERIENCE Leslie is a 13-year veteran of the lottery industry and has broad expertise in strategic marketing planning, game development, retailer execution programs, marketing sales force management, market research, data analysis, proposal development, and corporate communications and branding. Her portfolio of lottery projects includes implementation activities in Connecticut, Indiana, Maryland, Oklahoma, Pennsylvania, and Puerto Rico. WORK HISTORY 2011-Present, Scientific Games – Vice President, Systems Marketing • Leads the product development, promotions planning, game design, and retailer execution programs for the draw product portfolio in North America • Serves as subject matter expert for digital content management (Lottery InMotion) • Served as Product Manager for the cross-sell initiative and premium national game development 2004-2011, Scientific Games – Senior Director, Online Marketing • Managed the marketing activities of 16 lottery jurisdictions, over 35,000 retailers, the successful launch of more than 25 online games, and deployment of the company’s first wirelessly updated jackpot signs 2002-2004, Scientific Games – Marketing Manager, Tri-State Lotteries • Led increased lottery revenues in Maine (12.9%), New Hampshire (7.1%), and Vermont (16.3%) • Responsible for the execution of draw game changes, additions and enhancements as well as promotions planning for the games co-managed by the three lotteries 1998-2000, Pollard Banknote (Winnipeg, Canada), International Marketing Manager • Led the account management and sales activities in Australia, Asia, and Canada EDUCATION/CERTIFICATIONS • University of Manitoba, Canada – Bachelor of Commerce (Honors), 1990 • Erehwon Lottery College, Australia, 1999 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING STEVE BEASON ENTERPRISE CHIEF TECHNOLOGY OFFICER CONTRACT ROLE Steve coordinates efforts within Scientific Games individual business units to ensure the effective execution of technology strategy worldwide. SUMMARY OF EXPERIENCE Steve is a 25-year veteran of the lottery industry and is the key executive in determining the next generation of equipment and services offered to Scientific Games customers. He sponsored and supported an effort to provide lotteries with a more easily customized interface for retailer terminals through XML technologies that make the design layout, action layers, and content management of retail terminal’s graphical user interface easily changed. WORK HISTORY 2005-Present, Scientific Games – Enterprise Chief Technology Officer • Directs Scientific Games’ overall technology strategy including software design, development, communications, and research and development 1998-2005, Hong Kong Jockey Club – Executive Director, Information Technology • Managed 425 full-time engineers and managers with a budget in excess of $50 million, providing products and services for the enterprise’s management information system and betting operations, which were responsible for $10 billion in annual revenue in a mission critical environment 1981-1998, GTECH Corporation – Vice President, Software Engineering • Managed a staff of 360 full-time engineers and managers with a budget in excess of $35 million, providing products and services to lotteries, gaming entities, and governments worldwide, with corporate revenues that approached $1 billion in fiscal year 1998 EDUCATION/CERTIFICATIONS • Kellogg University and Hong Kong University of Science and Technology – M.B.A., 2005 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JAROD M. BURRIS OPERATIONS MANAGER, NATIONAL DATA CENTER CONTRACT ROLE Jarod serves as the operations manager of the National Data Center. SUMMARY OF EXPERIENCE Jarod manages all aspects of operations for the following systems housed at the National Data Center in Alpharetta, Georgia: Arizona CSP (primary); Colorado ITVK (primary); Connecticut Online (primary); DC ITVK (primary); Delaware Online/Video (back-up); Georgia ITVK (primary); Hoosier (Indiana) Online (back-up); Iowa Online Logger; Louisiana Predictive Ordering (primary); New Hampshire Online Logger; Oklahoma Online/Instant/CSP (back-up); Tennessee ITVK (primary); and Vermont Online Logger. WORK HISTORY 2009-Present, Scientific Games – Operations Manager, National Data Center • Manages National Data Center operations and management staff • Manages operations of all Scientific Games’ customers with systems located in the National Data Center • Continuously evaluates the National Data Center’s operational service standards 2008-2009, Scientific Games – Assistant Manager, National Data Center • Managed National Data Center staff • Managed operations of all Scientific Games’ customers with systems located in the National Data Center 2006-2007, Scientific Games – Assistant Operations Manager Delaware/South Dakota Operations • Managed daily operations of computer operators working on South Dakota and Delaware systems • Developed training plan and procedural documentation • Performed purge and archival tasks, reviewed operations tasks for accuracy and thoroughness 2005-2006, Scientific Games – Computer Operator Delaware/South Dakota Operations • Performed actions as designated by flows • Monitored systems for errors and escalated when appropriate EDUCATION/CERTIFICATIONS • High School, Queen Anne’s County, MD, 2003 JAROD M. BURRIS PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING KENT CHRISTENSEN SENIOR MANAGER, SOFTWARE DEVELOPMENT CONTRACT ROLE Kent is the software development manager responsible for lottery games software development for several jurisdictions. SUMMARY OF EXPERIENCE Kent has 24 years of lottery software development experience, including numerous initial installations and upgrades. Prior to joining Scientific Games, he worked for Lapis Software where he was a technical lead in the development of the Pennsylvania back-office system. Responsibilities included requirements gathering and definition, system development and documentation, system installation and support, user training, and maintenance and system upgrades. WORK HISTORY 2006-Present, Scientific Games – Senior Manager, Software Development • Manages the software development, including new games and maintenance releases, for several jurisdictions • Piloted the NASPL development process for software development at Scientific Games receiving NASPL certification 1996-2006, Lapis Software – Software Associate • Served as technical lead in developing the Pennsylvania back-office system • Served as technical lead in several new lottery implementations 1988-1996, Automated Wagering International – Software Development Engineer • Responsible for upgrades and installations EDUCATION/CERTIFICATIONS • University of Illinois – B.S. Electrical Engineering, 1984 KENT CHRISTENSEN PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JAMIE COLLIER TRAINING SPECIALIST CONTRACT ROLE Jamie is responsible for developing courseware materials for internal and external customers used in a variety of training classes. SUMMARY OF EXPERIENCE Jamie has worked in the lottery industry for nine years. She developed courseware materials and technical documentation for over 16 years prior to joining Scientific Games in 2003. WORK HISTORY 2008-Present, Scientific Games – Training Specialist • Performs the administrative and logistical duties associated with the analysis, design, development, implementation, and evaluation of training and technical materials • Applies the principles and techniques of instructional systems design and development to produce a variety of education and training programs for lottery staff, retailers, and Scientific Games’ personnel 2003-2008, Scientific Games – Senior Technical Writer • Researched and developed quick reference materials, online user documentation, functional specifications, retailer user manuals, and operation guides for lottery software for an instant ticket vending machine, client terminals, and software maintenance releases • Served as video lottery documentation project leader for the West Virginia Lottery Commission where the team produced ten technical documents including operational manuals, application user guides, quick reference cards, and online user documentation • Served as documentation project leader for company-wide process improvement initiatives (NASPL, CMMI); authored four of the 11 approved documents resulting from the defined process and served as an editor for remaining documents EDUCATION/CERTIFICATIONS • Hollins University, Roanoke, VA – B.A. Computation Sciences (Mathematics, Computers, and Statistics), 1987 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING MAURICE CORRETTE DIRECTOR, LOGISTICS AND PLANNING CONTRACT ROLE Moe provides all contract facility needs from the design phase through final Certificate of Occupancy. His responsibilities continue for the life of the facility including the support of the infrastructure, lease extensions, and any tenant/landlord issues. SUMMARY OF EXPERIENCE Moe has 16 years of experience managing gaming facility selection, leasing, infrastructure design, and build-outs. He is responsible for ongoing infrastructure of facilities throughout the contract. During his tenure at Scientific Games, Moe has built and maintained more than 40 facilities in support of the gaming industry. WORK HISTORY 2003-Present, Scientific Games – Director, Logistics and Planning • Works with brokers to determine which facilities are best suited to manage operations in relation to the guidelines of the contract • Works closely with legal staff in developing real estate contracts/leases for compliance and long-term accountability to suit contractual needs • Analyzes contractual commitments, customer specifications, design changes, and other data to plan and develop contract facilities from conceptual stage through conclusion; includes the electrical/mechanical design and equipment purchase for the infrastructure support of facilities used in relation to gaming contracts • Well versed in building standards including NEC, NFPA, Life Safety and ADA codes and requirements • Plans, budgets, and schedules lease and modifications with cost estimates, bid sheets, layouts, and construction contracts • Coordinates efforts of subcontractors and purchasing • Inspects construction and installation progress to ensure conformance to specifications including building space allocation, layout, and communication services • Oversees and directs all repairs or maintenance on all facility infrastructure relating to contract gaming operations EDUCATION/CERTIFICATIONS • Manchester Community College, Manchester, CT – Course work in Business Management PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ERIC DEATON SOFTWARE DEVELOPMENT MANAGER CONTRACT ROLE Eric leads the team that develops the software for the WAVE retailer terminal, the game management system interface for Lottery administration, and the Lottery InSite and Lottery InMotion applications. SUMMARY OF EXPERIENCE Eric has six years of lottery experience and an additional ten years of information technology experience. His portfolio of lottery projects includes Colorado, Mexico, Indiana, Florida, Pennsylvania, Ohio, and Washington DC. WORK HISTORY 2006-Present, Scientific Games – Software Development Manager • Oversees all aspects of AEGIS-EF development including host, terminal, communication front end, Lottery InSite, and Lottery InMotion development • Directly assists the project manager with software development tasks, schedule, and budget • Consults with lottery management on software specifications 2002-2005, Reliant Care – Chief Information Officer • Managed all IT projects, budgets, infrastructure, communications, systems, support, security, and compliance • Responsible for due diligence on acquisition targets, acquired company conversions, and assimilations 1999-2002, Reliant Care – Manager of Information Systems • Developed, implemented, and supported all IT and telecom infrastructure and systems • Managed multiple concurrent software development, infrastructure, and conversion projects 1996-1999, Tenet Healthcare – Network and Systems Engineer • Provided senior systems and network engineering support for all Atlanta-area hospitals, satellite physician offices and skilled nursing facilities EDUCATION/CERTIFICATIONS • Georgia State University, Atlanta, GA – B.B.A. Management Information Systems, 1995 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ELIZABETH “LIZ” DIMMICK REGIONAL MARKETING MANAGER CONTRACT ROLE Liz is the regional marketing manager and provides oversight of the marketing specialist. In addition, she assists in the creation, development, and analysis of promotions. Liz plays a role in the planning and introduction of new games, game changes, and game additions with the support of the corporate game designers. SUMMARY OF EXPERIENCE Liz has 23 years of lottery experience. She has comprehensive experience in the lottery industry encompassing all aspects of game development, game implementation, and marketing strategies. Her background includes online game development and analysis, sales and revenue analysis, and the development and implementation of marketing and promotional plans. Additionally, she has a broad overview of the entire lottery experience, including current discussions of the ramifications of gambling addiction as it relates to web-based gaming. WORK HISTORY 2004-Present, Scientific Games – Regional Marketing Manager • Collaborates with game design team to provide new and enhanced game ideas • Coordinates with research team to provide in-depth and timely game research, player research, and industry trend analysis • Consolidates and analyzes online and instant games sales information and trends • Researches and presents marketing and merchandising ideas • Performs promotion development and analysis for online and instant games 1989-2004, Scientific Games (formally Automated Wagering International and IGTOES) – Marketing Manager (Delaware and Minnesota) • Collaborated with game design team to provide new and enhanced game ideas • Created and developed online and instant game promotion ideas • Provided merchandising support and sales analysis EDUCATION/CERTIFICATIONS • Wilmington University, Dover, DE – Courses to fulfill requirements for M.B.A., 2001-2002 • State University of New York, Albany, NY – M.A., 1975 • William Smith College, Geneva, NY – B.A., 1970 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING STAN DOLING (CCNA & MCSE) MANAGER, TELECOMMUNICATIONS AND NETWORK COMMUNICATIONS CONTRACT ROLE Stan is responsible for all corporate and jurisdictional network implementations. SUMMARY OF EXPERIENCE Stan has 11 years of experience in the lottery industry. As a network engineer, he has implemented data centers and established retailer communications. WORK HISTORY 2002-Present, Scientific Games – Manager, Telecommunications and Network Communications • Manages the network team responsible for the implementation and support of 31 domestic and international lotteries • Served as project manager for Connecticut online, Pennsylvania online, and Florida Cooperative Services Lottery network implementation efforts including the build-out of five data centers and deployment of five communications technologies to over 12,000 retailers • Managed over 60 corporate enterprise and production projects 2001-2002, Scientific Games – Network Engineer • Supported installation of Delaware video lottery network • Served as Project Manager for Delaware Lottery wireless radio implementation EDUCATION/CERTIFICATIONS • Troy State University, Troy, AL – Bachelor of Music • New Horizons – MCSE NT 4.0 Curriculum, CISCO Certified Network Associate (CCNA) • Microsoft Certified System Engineer (MCSE) PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING DAVID DOUGLAS SENIOR DIRECTOR, SERVICE MANAGEMENT CONTRACT ROLE David directs the delivery of overall service, improvement plans, and ensures all service levels are met according to contract requirements. He provides underlying IT support for the business processes, enabling change and facilitating sustained business transformation. SUMMARY OF EXPERIENCE David has 25 years of lottery-specific experience focused on operations and IT service management. His portfolio of lottery projects includes Texas, California, Pennsylvania, Florida, Connecticut, Maryland, Oklahoma, Washington, Michigan, Oregon, Kansas, Indiana, Kentucky, Wisconsin, Colorado, Idaho, Arizona, Louisiana, Tennessee, Wisconsin, Indiana, West Virginia, South Carolina, Delaware, United Kingdom, Mexico, and several smaller projects across most domestic states. WORK HISTORY 2006-Present, Scientific Games – Senior Director, Service Management • Leads data center operations, field service, and the National Response Center • Supports communications, software, quality assurance, and internal customers using • Information Technology Infrastructure Library (ITIL) framework 1987-2005, GTECH Corporation – Regional Director, U.S. Operations and various other leadership roles • Developed a business plan to consolidate 26 sites to a centralized data center • Led customer service and support, operations, software, and marketing for a staff of 60 • Coordinated the Camelot Lottery rollout war room which grew to 25,000 online terminals EDUCATION/CERTIFICATIONS • Information Technology Infrastructure Library (ITIL) Foundation Certified, 2004 • Tulane University, New Orleans, LA – M.B.A. Executive Program, 2002 • Chadwick University, Birmingham, AL – B.S. in Business Administration, 1994 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING CINDY EGGLESTON ASSISTANT OPERATIONS MANAGER, NATIONAL DATA CENTER CONTRACT ROLE Cindy is responsible for AEGIS-EF’s testing, implementation, documentation, maintenance and ongoing operation. SUMMARY OF EXPERIENCE Cindy has 11 years of lottery experience. She joined Scientific Games in 2001 as a computer operator for the Maine State Lottery account. WORK HISTORY 2008-Present, Scientific Games – Assistant Operations Manager, National Data Center • Manages a group of operators responsible for maintaining the National Data Center and its many jurisdictional requirements • Performs worldwide project support for online and instant operations set-up and maintenance 2007-2008, Scientific Games – Corporate Operations Support Engineer • Performed worldwide project support for online and instant operations set-up and maintenance • Tested new software development • Facilitated and supported user acceptance testing • Implemented system enhancements 2005-2007, Scientific Games – Corporate Operations Support Technician • Performed worldwide project support for online and instant operations set-up and maintenance EDUCATION/CERTIFICATIONS • Southern New Hampshire University, Manchester, NH – B.S. Information Technology, ongoing • VTEC Technical Education Center, Brunswick, ME – Certificate SQL Fundamentals, 2002 • University of Maine, Farmington, ME – B.S. International Studies, 1999 • Université Sainte-Anne, Church Pointe, Nova Scotia – French Language Immersion, 1999 • Instituto Español de Salamanca, Salamanca, Spain – Spanish Language Immersion, 1997 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING DARRELL FRECKER GENERAL MANAGER CONTRACT ROLE Darrell is responsible for managing all aspects of site operations. He serves as primary contact for lottery customers and corporate support groups. SUMMARY OF EXPERIENCE Darrell has over 21 years experience within the lottery industry, including system operations and project implementation. He also has ten years experience of interfacing between military, government and vendor contracts. WORK HISTORY 2001-Present, Scientific Games – General Manager • Responsible for managing all aspects of site operations, primary contact with lottery customers and corporate support groups • Primary point of contact between Scientific Games and the MSL • Manages all Scientific Games Maine operations and is responsible for resolving all operational issues • Meets on a regular basis with MSL management staff; ensures all contract requirements are being met and MSL and corporate policies and procedures are being followed • Serves as facility and profit/loss manager for Scientific Games 1996-2001, GTECH – Operations Manager • Managed daily computer operations • Trained and supervised operations staff • Coordinated all installations of software/hardware upgrades • Established computer room policies and procedures • Resolved all operation/LAN/WAN issues 1991-1996, GTECH – Operator • Performed daily computer operations and quality control testing as requested EDUCATION/CERTIFICAITONS • University of Massachusetts, Amherst, MA – Coursework toward a B.S. in Mechanical Engineering • University of New Hampshire, Durham, NH – A.S. Mechanical Drafting and Design, 1983 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING AJAY GHIA VICE PRESIDENT, ENGINEERING AND MANUFACTURING CONTRACT ROLE Ajay manages the terminal hardware engineering and manufacturing groups. SUMMARY OF EXPERIENCE Ajay has over 30 years of experience with engineering, manufacturing, and product management. Prior to joining Scientific Games in 2009, he led hardware development and manufacturing at major companies serving computer, thermal printer, and high-volume mailing system markets. WORK HISTORY 2009-Present, Scientific Games – Vice President, Engineering and Manufacturing • Responsible for product design and development of terminals • Responsible for sourcing and qualifying peripheral devices • Responsible for the manufacturing of terminals and associated supply chain 2004-2009, Zebra Technologies – Vice President, Engineering • Introduced 21 new printer products, 32 accessories and enhancements, and hundreds of configuration SKUs that generated $445 million in revenue annually 1993-2004, Pitney-Bowes – Vice President, Engineering, Product Management and Marketing • Developed architectures and designs for high-volume mailing systems and modules 1979-1994, Digital Equipment Corporation – Group Manufacturing Engineering Manager • Designed and manufactured mini-computers EDUCATION/CERTIFICATIONS • M.I.T., Cambridge, MA – Master of Science, 1992 • University of Massachusetts – Master of Science, 1974 • MSU of Baroda, Vadodara, Gujarat, India – Bachelor of Engineering, 1972 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING DANIEL GRACE DIRECTOR OF PROJECT MANAGEMENT CONTRACT ROLE Dan manages all project deliverables across multiple delivery teams. He is responsible for tracking progress and maintaining adherence to project plans and schedules. SUMMARY OF EXPERIENCE Dan has 11 years of experience implementing and managing broad-based lottery and IT programs. His portfolio of lottery projects includes Connecticut, Pennsylvania, Indiana, Norway, Switzerland, the Philippines, Shanghai, and Korea. WORK HISTORY 2012-Present, Scientific Games – Director of Project Management • Oversees Project Management department which is responsible for business and product implementations • Provides project management guidance on best practices and quality 2003-2012, Scientific Games – Senior Project Manager • Managed all project deliverables across multiple delivery teams, tracking progress and adherence to project plan and schedule • Controlled changes to ensure quality; provides analysis of the changes; obtains lottery approval before implementation; and provides thorough testing prior to implementation 2001-2003, IGT-OES (formerly Automated Wagering International, Inc.) – Project Manager • Planned and implemented online projects, including scheduling, facilities, and training; managed teams that determined pre-sales feasibility, defined business requirements, and developed design documents; assigned work and defined delivery objectives; single point of contact for all software systems development, implementations, change control, and enhancements within assigned jurisdictions; developed project management methods and procedures for system development and quality assurance 1999-2001, The Get Paid Corporation – Project Manager • Created deduction resolution systems, account receivable reports for forecasting and balance reconciliation, databases and installed Oracle and SQL Server software on NT and 2000 platforms EDUCATION/CERTIFICATIONS • Plymouth State College, Plymouth, NH – Coursework toward B.S. in Geography, 1984-1988 • Member of Project Management Institute (PMI) • Certified Project Management Professional (PMP) PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING MATT GROSS, PMP, MBA, CSM SENIOR TECHNICAL PROJECT MANAGER CONTRACT ROLE Matt manages all project deliverables across multiple delivery teams. He is responsible for tracking progress and maintaining adherence to project plans and schedules. SUMMARY OF EXPERIENCE Matt is a Certified Project Management Professional and has over 10 years of experience leading technical projects as a project manager, developer and business analyst in retail, ecommerce, and healthcare industries. WORK HISTORY 2012-Present, Scientific Games – Senior Technical Project Manager • Manages all project deliverables across multiple delivery teams, tracking progress and adherence to project plan and schedule • Controls changes to ensure quality; provides analysis of the changes; obtains lottery approval before implementation; and provides thorough testing prior to implementation 2010-2012, McKesson – Business Systems Analyst • Led custom development projects for monthly releases including enhancements and defect fixes for StarTeam, a change management and source code management application • Established quarterly communications to a community of 5,000+ application users to keep users informed of upgrades, maintenance, and newly developed functionality. 2006-2010, Innotrac – Senior Business Analyst • Led implementation teams through multiple client integrations on order management systems and warehouse management systems • Created and maintained the project schedule, tracked tasks and issues, prioritized functionality, and secured resources EDUCATION/CERTIFICATIONS • University of Georgia, Athens, GA – MBA, 2008 • University of Georgia, Athens, GA – BBA, Management Information Systems, 2001 • Project Management Professional (PMP) – Project Management Institute PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING HEATHER A. HOLBROOK, PH.D. INSTRUCTIONAL DESIGNER, EDUCATIONAL SERVICES CONTRACT ROLE Heather is responsible for the design and development of training courses, both online and faceto-face. SUMMARY OF EXPERIENCE Prior to joining Scientific Games in 2011 as an Instructional Designer, Heather studied Instructional Design and Technology at Virginia Tech, where she earned her Ph.D. While at Virginia Tech, she was a graduate assistant to the Faculty Development Institute where she designed and taught classroom and online learning for graduate students, faculty, and staff. Prior to her time at Virginia Tech, she taught high school English and English as a Second Language (ESL) for ten years. Heather’s training portfolio includes documentaries, instructional videos, public service announcement videos, and interactive courseware development. WORK HISTORY 2011-Present, Scientific Games – Instructional Designer, Educational Services • Designs instruction for Scientific Games employees • Consults with subject matter experts to analyze needs • Researches and implements best practices to ensure transfer of knowledge into the field 2008-2012, Virginia Tech – Graduate Assistant, Faculty Development Institute • Designed and taught classroom and online learning for graduate students, faculty, and staff 1998-2008, Gwinnett County Public School – English Teacher • Taught high school English and English as a Second Language (ESL) 1995-1997, Stone Mountain Memorial Association – Special Events Coordinator • Responsible for development and implementation of special events 1983-1994, Washington State Lottery – Director of Sales • Coordinated lottery activities to increase revenue EDUCATION/CERTIFICATIONS • Virginia Tech, Blacksburg, VA – Ph.D., Instructional Design and Technology, 2012 • Piedmont College, Demorest, GA – MA, English Education, 2001 • Mercer University, Atlanta, GA – Georgia Graduate Teaching Certificate, English, 1998 • University of Georgia, Athens, GA – BA, English Literature and Grammar, 1995 • Reinhardt College, Waleska, GA – AA, 1993 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING KRIS-ANN HOSONITZ SENIOR MANAGER, EDUCATIONAL SERVICES CONTRACT ROLE Kris-Ann manages all training initiatives for lottery personnel, retailers, and Scientific Games’ personnel. SUMMARY OF EXPERIENCE Kris-Ann has eight years of experience in the lottery industry. She currently manages the Educational Services department at Scientific Games. Her experience includes designing and developing instructor-led training modules and facilitating training for call centers. Her portfolio of lottery projects includes Pennsylvania, Connecticut, Colorado, Oklahoma, Indiana, South Dakota, West Virginia, Delaware, Puerto Rico, and Mexico. WORK HISTORY 2004-Present, Scientific Games – Senior Manager, Educational Services • Manages a cross-functional team who are responsible for designing and implementing all learning solutions for lottery conversion projects • Served as training project lead for several conversions and implementations; developed, maintained and adjusted training schedules, plans, and budgets, and gathered training requirements for lottery and retailer training; wrote, edited, and gained agreement on the customer requirements document • Performed training and documentation project management for an online start-up that implemented in 49 days; supervised nine teammates and managed the development of multiple documents addressing internal, external, and end-user needs • Designed and developed classroom training for all lottery staff, retailer base, and Scientific Games personnel during conversions EDUCATION/CERTIFICATIONS • Caldwell College, Caldwell, NJ – B.S. Business Administration, 1998 KRIS-ANN HOSONITZ PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING BILL HUNTLEY PRESIDENT, LOTTERY SYSTEMS CONTRACT ROLE Bill is responsible for U.S. lottery systems, European lottery systems, video gaming, systems support, and project management. SUMMARY OF EXPERIENCE With more than 39 years of experience with online wagering systems, Bill has had responsibility for nearly every aspect of online gaming systems including team selection; project planning; system design and development; training; testing; installation; and ongoing operations management. He has played a significant role in the growth of Scientific Games from its beginnings as Autotote Corporation, a $25 million per year racing technology company, to the nearly $1 billion diversified gaming company that it is today. WORK HISTORY 2011-Present, Scientific Games, President, Lottery Systems • Responsible for U.S. lottery systems, European lottery systems, video gaming, systems support, and project management. 2009-2011, Scientific Games – Consultant • Provided consulting services for several of the company’s key business development initiatives 2006-2009, Scientific Games – President, Racing, Sports, and Gaming Technology • Responsible for U.S. Racing Systems and European Racing Systems 2000-2006, Scientific Games – President, Lottery Systems • Responsible for U.S. Lottery Systems, European Lottery Systems, Video Gaming, Systems Support, and Project Management 1997-2000, Autotote – President • Responsible for all aspects of Autotote’s Lottery business, including sales, marketing, customer service, field service, product development, quality assurance, regulatory compliance and the financial performance of the division 1995-1997, Autotote – Corporate Vice President, Technology • Responsible for setting the technical direction for all divisions within Autotote EDUCATION/CERTIFICATIONS • University of Delaware, Studies in Computer Science PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ANDREW JONES SYSTEMS ARCHITECT CONTRACT ROLE Andrew is responsible for providing technical systems support during the design, implementation, and operational phases. SUMMARY OF EXPERIENCE Andrew has 22 years of lottery experience. Before joining Scientific Games in 2011, he worked for the Indiana Lottery for 12 years in a variety of positions including Systems Development Manager, Director of Information Technology, and Information Security Officer. WORK HISTORY 2011-Present, Scientific Games – Systems Architect • Provides senior-level expertise on decisions regarding the enterprise’s overall systems architecture 1999-2011, Indiana State Lottery Commission – Multiple positions • Directed all information security efforts for the organization including business continuity planning (Information Security Officer, 2009-2011) • Managed IT infrastructure including nightly batch processing, statewide help desk, web and pass-thru back office maintenance and development (Director of Information Technology, 2006-2009) • Provided direction for all maintenance and development performed by programming staff (Systems Development Manager, 2005-2006) • Responsible for maintenance and development for pass-thru back office ACCLAIMS package running on an iSeries/AS400 (Senior Programmer/Analyst, 2003-2005) • Co-designed the Lottery’s current certified Automated Draw Machine software, hardware solution, and procedures (Programmer/Analyst, 2000-2003) • Created user acceptance testing (QA) script standards for game/system changes and releases (Entry Level Programmer, 1999-2000) 1990-1999, GTECH Corporation (Indiana) – Multiple positions • Served in a variety of positions, including Control Room Manager, Midwest Regional Senior Operations Analyst, Operations Coordinator/Project Support Analyst, and Computer Operator EDUCATION/CERTIFICATIONS • Certified Information Systems Security Professional (CISSP), 2010 • ITT Technical Institute, Indianapolis, IN – AAS in Management Information Systems, 1989 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JAMES KENNEDY CHIEF MARKETING OFFICER CONTRACT ROLE Jim provides executive management, support and direction of the marketing team. SUMMARY OF EXPERIENCE Jim has 27 years of experience with all aspects of lottery business including lottery game design, marketing, research, systems development, and product development. He has been responsible for bringing over 10,000 instant games to market. He has also developed hundreds of annual marketing plans for North American and international lotteries. Jim has presided over sales increases of over 400% in several jurisdictions and has been responsible for managing over $10 billion in sales of instant games for Scientific Games customers. He was responsible for the development and implementation of the E3 system, the first instant ticket dispensing solution integrated into a supermarket’s electronic point-of-sale system. Jim’s extensive portfolio of lottery projects includes Texas, New York, Massachusetts, Pennsylvania, and 35 other states as well as Canada, Mexico, Europe, Asia, Latin America, and Australia. He has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; lottery sales, industry trends and market analysis relating to game recommendations; product management; information technology; security; customer service/account management; and marketing analysis and planning. WORK HISTORY 2010-Present, Scientific Games – Chief Marketing Officer • Responsible for global marketing and research, marketing communications, and business capture management 2006-2010, Scientific Games – Senior Vice President, Sales and Global Marketing • Presided over global sales and marketing for all lottery customers 2001-2005, Scientific Games – Senior Vice President of Sales Marketing, North America • Managed the instant and online sales and global marketing for all domestic lottery jurisdictions, representing over $20 billion in retail sales annually with double-digit growth 1985-2001, Scientific Games – Various positions • Supported management, marketing, and sales programs for US lotteries EDUCATION/CERTIFICATIONS • University of Colorado, Boulder, CO – M.B.A., 1992 • Metropolitan State College, Denver, CO – B.S. Computer and Management Science, 1985 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING EVAN LANGMAN PROGRAM MANAGER, HARDWARE ENGINEERING CONTRACT ROLE Evan is responsible for technical management of programs and projects related to lottery hardware development. SUMMARY OF EXPERIENCE Evan has 36 years of electronics industry experience. Prior to joining Scientific Games in 2010, he served in various engineering and program management roles with EMS Technologies, MI Technologies, VertexRSI and Scientific-Atlanta on a wide variety of electromechanical and communications projects. He has an extensive background in satellite communications, motion control and antenna technologies used on civil, military and government programs. WORK HISTORY 2010-Present, Scientific Games – Program Manager, Hardware Engineering • Responsible for design and agency recertification of new FLAIR compact lottery terminal as well as redesign and certification efforts on existing WAVE and PAT terminals 2008-2010, EMS Technologies – Senior Program Manager, Defense and Space • Conducted internal research and developed motion-stabilized small aperture Common Data Link positioners for use on military aircraft and ships • Produced capital assets for customer demonstrations with related business development responsibility 2000-2008, MI Technologies – Engineering Project Manager, Systems Engineering • Responsible for spherical, cylindrical and planar near-field antenna measurement systems for civilian and military antenna applications from 0.5 to 95 GHz 1999-2000, VertexRSI – Program Manager, Antenna Products • Responsible for mobile satellite terminals with folding optics designed for rapid deployment by the military 1976-1999, Scientific Atlanta – Staff Engineer, Electronic Systems • Responsible for satellite communication system design, production and evaluation involving RF/IF links and circuits, servomechanisms, software-controlled test and mechanical systems EDUCATION/CERTIFICATIONS • Lehigh University, Bethlehem, PA – BSEE with minor in Psychology and Human Factors Engineering, 1976 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JEFFREY S. LIPKIN SENIOR VICE PRESIDENT AND CHIEF FINANCIAL OFFICER CONTRACT ROLE Jeff manages and directs Scientific Games’ day-to-day worldwide financial activities. SUMMARY OF EXPERIENCE Jeff has 20 years of experience in accounting, treasury, financial planning and analysis, taxes, investor relations, finance, procurement, and auditing. WORK HISTORY 2009-Present, Scientific Games – Senior Vice President and Chief Financial Officer • Responsible for accounting, treasury, financial planning and analysis, taxes, investor relations, finance, procurement, and internal audits 2003-2009, Credit Suisse – Managing Director, Investment Banking Division • Responsible for new business efforts in entertainment and entertainment services, digital media, publishing, and information services 1998-2003, Merrill Lynch & Co. – Vice President, Investment Banking Division • Responsible for media group’s associate and analyst recruiting effort 1995-1996, Coopers & Lybrand L.L.P. – Senior Associate, Consumer Products Group • Managed worldwide engagement team that provided comprehensive audit services to domestic and international subsidiaries 1995, U.S. Capital Markets Group – Senior Associate • Developed financial and accounting strategies for international companies entering the U.S. capital markets 1992-1994, Entrepreneurial Advisory Services – Senior Associate and Associate • Planned, executed, and supervised middle market audit and consulting engagements • Constructed and reviewed financial statements and footnote disclosures EDUCATION/CERTIFICATIONS • The Wharton School, University of Pennsylvania, Philadelphia, PA – M.B.A. Finance and Entrepreneurial Management, 1998 • Syracuse University, School of Management, Syracuse, NY – B.S. Accounting, 1992 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING RAYMOND MASOCOL CONFIGURATIONS MANAGER CONTRACT ROLE Raymond oversees the configuration management team in performing all software builds and releases of the product in accordance with the documented procedures. SUMMARY OF EXPERIENCE Raymond has seven years of lottery experience and has over ten years of experience in configuration management, release management, systems development life cycle, software development, and information technology operations. WORK HISTORY 2005-Present, Scientific Games – Configurations Manager • Plans and manages multiple product releases to internal and external customers • Coordinates activities between multiple functional and business teams and to the customer • Identifies and validates potential impact to software deployment • Leads process improvement team to establish configuration management (CM) processes • Developed and documented configuration management processes and procedures • Performed functional and physical audits on project configuration items • Provided configuration management training to management and project members • Established and improved software release and installation procedures and processes for common code and single product releases EDUCATION/CERTIFICATIONS • FernUniversitaet Hagen, Germany – M. Business Administration and Computer Science, anticipated 2012 • Fachhochschule Giessen-Friedberg, Germany – B.S. Electrical Engineering, 1998 • Certified Software Quality Engineer (CSQE) PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING BILL MCARTHUR VICE PRESIDENT, INFORMATION SERVICES AND TECHNOLOGY CONTRACT ROLE Bill manages the Information Services and Technology department which supports lottery production system implementation. SUMMARY OF EXPERIENCE Bill has 13 years of lottery experience and has assisted with 18 implementations. His portfolio of lottery projects includes Indiana, Florida, West Virginia, New Mexico, Colorado, Oklahoma, Delaware, Washington, DC, Maryland, Connecticut, Pennsylvania, Michigan, Puerto Rico, Switzerland, Iceland, the Philippines, Spain, and Mexico. WORK HISTORY 2006-Present, Scientific Games – Vice President, Information Services and Technology • Manages the Information Services and Technology department • Oversees the end-to-end central systems architecture; installation and configuration; preparation and delivery of operations training; corporate data center administration; and maintenance • Manages enterprise IT department and manages all corporate data centers and systems 2005-2006, Scientific Games – Director Technical Infrastructure • Directed the technical infrastructure group that performed first tier emergency escalation for operations, development, and quality assurance 2003-2005, Scientific Games – Manager, Corporate Operations Support • Researched, designed, and developed corporate operational policies and procedures • Analyzed complex technical issues and troubleshooting of production problems; performed system failover, system integration, anomaly, and performance stress testing 2001-2003, IGT-OES – Operations Manager • Managed technical infrastructure of the Indiana operations 1999-2001, OGT-OES – Oracle Database Administrator • Member of the Indiana operations systems support and operations team EDUCATION/CERTIFICATIONS • University of Indiana, Kelly School of Business, Bloomington, IN – M.B.A., 2005 • Shippensburg University, Shippensburg, PA – B.S. in Geo-Environmental Studies, 1995 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JOHN MCCORMACK VICE PRESIDENT, SOFTWARE DEVELOPMENT CONTRACT ROLE John manages the central system and terminal software development for the site solution. SUMMARY OF EXPERIENCE John has 20 years of lottery experience. He has managed or participated in 18 lottery implementation projects and has worked as a developer and technical manager. WORK HISTORY 2006-Present, Scientific Games – Vice President, Software Development • Oversees Software Development department • Managed staff that developed, customized, and delivered all central system and terminal software on time for Lottery conversions 2003-2006, Scientific Games – Senior Director, Central Systems Software Development • Managed all aspects of central system product development, systems integration, and product integration for the Scientific Games product line • Recruited all central system development engineers • Reviewed new, emerging technologies 1992-2003, IGT-OES – Senior Group Manager/Technical Architect/Software Development • Responsible for all aspects of OES central system product development, systems integration, and system implementations • Established and initiated strategic and tactical plans • Worked with product marketing and senior management to ensure on-time delivery EDUCATION/CERTIFICATIONS • St. John’s University, New York City, NY – M.B.A., 1986 • State University of New York, Geneseo, NY – B.S. Business/Computer Science, 1984 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING PATRICK MCHUGH VICE PRESIDENT, NORTH AMERICAN OPERATIONS CONTRACT ROLE Pat oversees local and corporate support of the ongoing operational services, including all support services to ensure contract compliance, quality and integrity of site operations, and customer satisfaction for the Lottery. SUMMARY OF EXPERIENCE Pat has over 20 years of lottery experience directing large-scale projects for leading gaming and government services. He has directly managed complex lottery start-ups and conversions at the domestic and international level. Pat’s portfolio of lottery projects includes Texas, New York, Massachusetts, Georgia, Pennsylvania, Connecticut, Maryland, Oklahoma, Washington, Michigan, Oregon, Sweden, Switzerland, Spain, Belgium, the Netherlands, the Czech Republic, and Mexico. WORK HISTORY 2005-Present, Scientific Games – Vice President, North American Lottery Operations • Oversees all online facilities management operations in over 13 jurisdictions, including full profit and loss responsibility for North American online lottery operations • Governs the activities of over 800 associates and ensures contract compliance 2004-2005, Scientific Games – Senior Director, Central Services • Developed and implemented the company’s support organizations, spanning the technology, operations, communications, and field service divisions 2003-2004, IGT Online Entertainment Systems – Director, Project and Process Management • Provided oversight of online/video lottery project implementations and process improvements 1999-2003, Digimark ID Systems – Manager, Project Management Office • Directed domestic and international project implementations 1992-1999, GTECH Corporation – Manager Worldwide Projects • Directed domestic and international project implementations EDUCATION/CERTIFICATIONS • Northeastern University, Boston, MA – B.S. Operations Technology, 2001 • Member, Project Management Institute (PMI) PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING RON MIGUEL REGIONAL DIRECTOR, SALES CONTRACT ROLE Ron provides day-to-day oversight and account support. SUMMARY OF EXPERIENCE Ron has 25 years of lottery-related experience. Prior to joining Scientific Games in 2005, he worked on the lottery side of the industry, serving a variety of positions in the Florida and New Mexico lotteries. WORK HISTORY 2005-Present, Scientific Games – Regional Director, Sales • Responsible for account management of lottery customers • Consults with Lottery management on sales and marketing issues • Provides support and guidance to Lottery customers including game planning, sales tracking, marketing support and overall key contact for information related to contract compliance of account 2001-2005, New Mexico Lottery Authority – Vice President, Sales/Marketing • Served in the executive management position at the Lottery • Involved in the strategic planning to achieve overall business objectives • Responsible for the direction and supervision of sales staff, execution of marketing objectives and providing overall management direction related to the effective and proficient sales of the lottery online and instant tickets 1987-2000, State of Florida, Department of the Lottery – Multiple positions • Served as a lottery sales representative before transitioning to various jobs in management including special events, marketing projects, media productions, and promotions EDUCATION/CERTIFICATIONS • Western Connecticut State University, Danbury, CT – B.S. Business Administration, 1980 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ANTHONY MOLICA VICE PRESIDENT, SALES DEVELOPMENT CONTRACT ROLE Anthony is part of the team responsible for managing and delivering services related to Scientific Games’ SalesMaker offering. He will assist the Lottery in analyzing and executing programs that further develop retailer productivity through implementation of industry best practices. Anthony has knowledge and experience in the areas of game design elements; packaging and distribution; lottery sales, industry trends and market analysis; product management; customer service and account management; and market planning. SUMMARY OF EXPERIENCE Anthony has 27 years of lottery experience. Prior to joining Scientific Games, he served as the Director of Sales for the Multijuegos Lottery in Mexico, as well as the director of both the Washington and California lotteries. WORK HISTORY 2012-Present, Scientific Games -– Vice President, Sales Development • Responsible for assisting the Lottery the analysis and execution of programs that further develop retailer productivity 2004-2011, Anthony Molica & Associates – President • Provided consulting services to US and international lotteries and vendors 2003-2004, California Lottery – Chief Executive Officer • Managed lottery staff of more than 650 • Increased sales, resulting in excess of $2.9 billion; exceeded goal by 8% 2002-2003, Washington Lottery – Executive Director • Managed lottery staff of nearly 150 and annual sales of $450 million 1999-2002, California Lottery – Director of Sales, Director of Sales Planning • Managed sales division staff of 260 and nearly $2.9 billion in annual sales 1989-1999, California Lottery – Chief of Key Accounts Department • Administered and managed all key account functions within sales division 1985-1989, California Lottery – District Sales Representative/Manager • Supervised District Sales Representatives, office staff, and warehouse personnel EDUCATION/CERTIFICATIONS • California State University at Sacramento – B.A. Social Science, 1972 • American River College, Sacramento, CA – A.A. Liberal Arts, 1969 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ERIC L. MOORE FIELD SERVICE MANAGER CONTRACT ROLE Eric oversees the service and repair of all online lottery equipment in the field and at the bench level. He manages fleet budget and maintenance, staff scheduling and meeting contractual service level agreements. He is also responsible for the training of technicians and online lottery retailers. SUMMARY OF EXPERIENCE Eric has 20 years of lottery experience including nine years of management experience with Scientific Games. Prior to joining the lottery industry, he spent eight years testing and troubleshooting systems for the US Navy. WORK HISTORY 2003-Present, Scientific Games – Field Service Manager • Accountable for the quality and on-time delivery of all field service activities required to support Scientific Games’ online operations • Serves as the principal point of contact between Scientific Games and the Lottery’s representatives and retailers on all service related issues 1990-2003, GTECH Corporation – Senior Site Technician/Trainer • Served as primary liaison and project support manager for VLT system upgrade in Saskatchewan • Worked as VLT floor technician • Worked with manufacturing staff in Rhode Island to develop repair procedures for new equipment • Developed and maintained repair database to track failure trends • Developed a comprehensive technical training program for new technicians at Western region repair facility in California; responsible for the training and evaluation of all temporary staff EDUCATION/CERTIFICATIONS • U. S. Naval Air Technical Training Center, Memphis, TN – Certificate in advanced electronics systems • Fleet Training Center Norfolk, VA – Certificate in Work Center Management PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JESSIE PACK FIELD OPERATIONS DIRECTOR CONTRACT ROLE Jessie provides corporate oversight for field service management and operations. SUMMARY OF EXPERIENCE Jessie has 27 years of lottery-related experience. He has responsibility for standardization and implementing best practices for field operations in North America. He has been the project manager for the implementation and management of new sites and equipment, in both online and instant ticket services accounts. His portfolio of lottery projects includes Connecticut, Delaware, Indiana, Iowa, Maine, Maryland, New Hampshire, Oklahoma, Pennsylvania, Puerto Rico, Vermont, West Virginia, South Carolina, Michigan, Nebraska, Missouri, Virginia, Florida, New York, Kentucky, South Dakota, Australia, and Canada. WORK HISTORY 2005-Present, Scientific Games – Director, Field Operations • Directs the management and implementation of best practices for field services • Oversees implementation standards and processes • Manages the out-of-box testing environment, war room, and deployments 2003-2005, The Gantt Agency – Director, Operations • Managed the operations and maintenance of the IT and MIS systems offices throughout central Virginia 1998-2003, Electronic Visions – President • Managed the field services and bench repair operations for Scientific Games instant ticket services and video lottery operations 1985-1998, Scientific Games – Director, Video Lottery • Managed the implementations of new start-ups and conversions EDUCATION/CERTIFICATIONS • Community College of the Air Force – A.S. Electronic Technology, 1985 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING WALTER PAGE ASSISTANT MANAGER, NATIONAL DATA CENTER CONTRACT ROLE Walter functions as the primary operations manager for SciPlay and Interactive Services offerings. SUMMARY OF EXPERIENCE Prior to joining Scientific Games in 2008, Walter worked as a systems specialist, providing technical support and maintaining hardware and software. WORK HISTORY 2012-Present, Scientific Games – Assistant Manager, National Data Center • Executes test plans and scripts for new and existing system functionality • Audits completed checklists, flows and worksheets • Creates and tracks software enhancement and fix requests • Develops process and procedural documentation for assigned systems 2010-2012, Scientific Games – QA Tester, QC Video Gaming Systems • Developed, reviewed, and executed test plans and scripts for new and existing system functionality • Submitted and tracked product issues found during testing to ensure resolution • Reproduced issues when necessary in order to assist software development in resolution 2008-2010, Scientific Games – Computer Operator I, National Data Center • Operated production systems utilizing multiple OS platforms, Windows & Linux, in a 24/7/365 data center • Identified problems, monitored performance of servers, and escalated unresolved issues • Reviewed and analyzed crystal reports to ensure service level agreements were met • Formulated procedures for daily operations 2005-2007, ICRealty – Systems Specialist and Technical Support EDUCATION/CERTIFICATIONS • AEGIS Online Games Certification, 2008 • Kennesaw State University, Kennesaw, GA – B.S, Information Systems, 2007 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING DOUGLAS PARKER DIRECTOR, REGIONAL OPERATIONS CONTRACT ROLE Douglas is responsible for the identification, coordination, and involvement of necessary corporate central services resources to fulfill contract requirements. SUMMARY OF EXPERIENCE Douglas has more than 23 years of experience providing technical support services, systems administration and personal management in the lottery industry, including more than nine years of experience working with Scientific Games and its customers. Prior to joining Scientific Games, Douglas spent 13 years working for the New Hampshire Lottery, where he served in various management and information technology positions. WORK HISTORY 2003-Present, Scientific Games – Director, Regional Operations • Provides direct line of communication between the Lottery and Scientific Games senior management • Responsible for all customer management activities to ensure the highest possible customer satisfaction • Responsible for the identification, coordination, and involvement of necessary corporate central services resources to fulfill contract requirements and meet the customer’s needs • Escalation and resolution of all issues requiring external assistance and support • Responsible for the development and oversight of ongoing operations budgets for multiple facilities management sites • Serves as corporate liaison between the site staff and other remote site and corporate resources EDUCATION/CERTIFICATIONS • Franklin Pierce College, Rindge, NH – Coursework toward a B.S. in Computer Science, 19951996 • New Hampshire Technical Institute, Concord, NH – Associate of Science degree with a major in Computer Information Systems, 1993 • University of New Hampshire, Durham, NH – Coursework toward B.A. in Business Administration, Hotel Administration, with a minor in Computer Science, 1985-1988 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING EDWARD E. PARKER ASSISTANT OPERATIONS MANAGER CONTRACT ROLE Edward is responsible for monitoring and managing the integrity of the computer systems through effective management of the Computer Operations staff. SUMMARY OF EXPERIENCE Edward has 16 years of experience in various positions serving the Maine State Lottery. WORK HISTORY 2006-Present, Scientific Games – Assistant Manager of Operations • Supervises operations staff and provides 24-hour support for questions or problems • Provides support for Maine Lottery software and hardware testing activities • Organizes storage of system back-up media, console logs, program saves, and reports • Responsible for hardware repair and maintenance • Assists with scheduling repairs and performs emergency repairs • Schedules preventive maintenance • Reviews work performed by computer operators • Manages database backup archive and performs report and tape rotations • Performs new system software testing • Creates ad-hoc reports for customer 2001-2006, Scientific Games – Lead Operator • Monitored system integrity • Performed nightly system shutdown, nightly processing, and system start up  Generated and distributed reports • Provided hotline phone support and dispatched technical staff as needed • Completed daily, weekly and monthly systems back-ups 1996-2001, GTECH Corporation – Lead Operator • Provided system monitoring with systems running in duplex • Generated and distributed reports • Provided hotline and dispatch support • Dispatched field technicians as needed • Completed daily and weekly back-ups EDUCATION/CERTIFICATIONS • Mid State Community College, Augusta, ME – Computer Applications PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING CHERIE PEYTON DIRECTOR, INSTANT TICKET SERVICES CONTRACT ROLE Cherie manages the procurement and installation of all equipment related to the instant ticket warehouse. SUMMARY OF EXPERIENCE Cherie has eight years of lottery-related experience. She is responsible for organizing worldwide projects and supporting instant ticket services for both online and instant lotteries. Cherie’s portfolio of lottery projects includes Pennsylvania, Florida, Oklahoma, Arkansas, Iowa, Arizona, Delaware, Georgia, South Carolina, Tennessee, Washington D.C., Puerto Rico, and China. WORK HISTORY 2010-Present, Scientific Games – Director, Instant Ticket Services • Responsible for the oversight of CSP operations in Delaware, Virginia, Oklahoma, South Carolina, Washington, D.C., and Puerto Rico • Provides corporate support for CSP operations to maximize revenue and run efficient operations 2005-2010, Scientific Games – Manager, Instant Ticket Services • Led instant ticket services start-up operations domestically and internationally • Responsible for corporate support of instant ticket service sites regarding systems, communications, vending machines, and special projects • Supported management with budgeting, forecasting, cost control, and justification for software and telecom projects 2004-2005, Scientific Games – Project Manager, Worldwide Projects Organization • Coordinated project reviews with both internal and external customers • Managed software maintenance releases worldwide EDUCATION/CERTIFICATIONS • Georgia Institute of Technology, Atlanta, GA – B.S. Industrial Engineering, 1999 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING LARRY POTTS VICE PRESIDENT, CORPORATE SECURITY AND COMPLIANCE CONTRACT ROLE Larry serves as the director of security and chief compliance officer. SUMMARY OF EXPERIENCE Larry has eight years of lottery-related experience and over 30 years of security and investigation experience. Prior to joining Scientific Games, Larry worked as the Chief Operating Officer of a private company that provided investigative and security consulting services. From 1974 through 1997, Larry served as a special agent of the FBI. WORK HISTORY 2004-Present, Scientific Games – Vice President, Corporate Security and Compliance • Responsible for all corporate-wide security matters • Oversees all internal investigations • Oversees all due-diligence investigations regarding outside vendors 1997-2004, Investigative Group International – Chief Operating Officer • Managed day-to-day operations • Conducted investigations and provided consultations involving complex internal inquiries and due-diligence matters 1974-1997, Federal Bureau of Investigation – Special Agent • Served as a street agent in the areas of violent crimes, white collar crimes, and organized crimes • Served in supervisory roles including Assistant Director in Charge of the Criminal Investigative Division and Deputy Director EDUCATION/CERTIFICATIONS • University of Richmond, Richmond, VA – B.A. History and Psychology, 1969 • Member, International Security Managers Association PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING CAROL RODGERS QUALITY ASSURANCE SPECIALIST CONTRACT ROLE Carol is responsible for the implementation of the National Response Center’s quality assurance program. SUMMARY OF EXPERIENCE Prior to joining Scientific Games in 2012, Carol was a consultant and independent contractor. Her experience includes working with the City of Atlanta Housing Authority as the Quality Assurance Analyst where she managed and performed quality assurance due diligence regarding compliance, operations, and systems. WORK HISTORY 2012-Present, Scientific Games - Quality Assurance Specialist • Performs analysis to determine opportunities as well as gaps in processes • Enhances quality assurance program to include scheduled coaching sessions for all representatives and dispatchers 2010-2012, Multiple companies – Independent Consultant • Led projects and assisted businesses with streamlining processes and improving efficiency by effectively managing projects and applying business process improvement methods • Prepared federal taxes for individuals and small businesses • Developed processes and procedures, operations manuals, and reference guides 2008-2010, City of Atlanta Housing Authority – Manager of Special Projects/Quality Assurance Analyst • Performed quality assurance analysis regarding compliance, operations, and systems • Provided consultation to housing authority leaders pertaining to operational, financial, and systematic compliance with HUD’s regulations • Analyzed complex federal regulations to keep leaders abreast of changes in regulations 2000-2007, Hartford Financial – Customer Service/Underwriting Manager EDUCATION/CERTIFICATIONS • Georgia State University, Atlanta, GA – B.A., Business Administration • Georgia State University, Atlanta, GA – Coursework for master’s degree in Public Administration PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING STEVEN SAFERIN PRESIDENT, PROPERTIES GROUP AND CHIEF CREATIVE OFFICER CONTRACT ROLE Steve is responsible for the overall market development of the company’s licensed properties and promotional opportunities. SUMMARY OF EXPERIENCE Steve is president of Scientific Games’ licensed property division, MDI Entertainment. He is responsible for industry’s largest portfolio of licensed properties with contracts in nearly every U.S. lottery jurisdiction. WORK HISTORY 2010-Present, Scientific Games – President, Properties Group and Chief Creative Officer • Responsible for overall market development of company’s licensed games division as well as other intellectual property 2003-2010, Scientific Games – Chief Creative Officer • Managed company’s licensed games division 1986-2003, MDI Entertainment, Inc. – President and Chief Executive Officer • Founded MDI in 1986; built the company into the leading provider of entertainment-based promotions of the lottery industry • Developed the Instant Entertainment Connection promotion, and oversaw the distribution of over five million video and audio prizes • Conceived and led the company’s development of a licensed game promotions strategy, including the securing of licenses, development of the merchandise model and sales of games to lottery customers 1982-1986, ESPN – Director of Program Acquisitions • Managed a staff of 30 that handled all program acquisition and scheduling of the 24-hour cable sports channel EDUCATION/CERTIFICATIONS • University of Maryland School of Law, Baltimore, MD – J.D., 1974 • American University, Washington, D.C. – B.A. Communications, 1970 • Georgetown Law Center, Washington, D.C. PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JACK SARNO VICE PRESIDENT – WORLWIDE LEGAL AFFAIRS AND CORPORATE SECRETARY CONTRACT ROLE In his current capacity as Vice President for Worldwide Legal Affairs and Corporate Secretary, Jack is responsible for managing the legal affairs of Scientific Games Corporation and its subsidiaries on a global basis and providing strategic legal guidance to senior management and the board of directors.  SUMMARY OF EXPERIENCE Jack has been an attorney for Scientific Games since 2007 serving as Associate General Counsel and then Deputy General Counsel before assuming the roles of Vice President, Worldwide Legal Affairs and Corporate Secretary in 2012. In these capacities, Jack has advised, and continues to advise, the company and its subsidiaries on a wide range of legal matters, including those relating to corporate governance, public reporting and securities laws, regulatory compliance, mergers and acquisitions, financing transactions, joint ventures and other strategic partnerships, commercial agreements and litigation and disputes. Jack also supervises the company’s worldwide legal staff. Prior to joining Scientific Games, Jack was an associate and then counsel at Skadden, Arps, Slate, Meagher & Flom LLP in New York where he focused on mergers and acquisitions and other corporate law matters. WORK HISTORY 2007-Present, Scientific Games – Vice President, Worldwide Legal Affairs • Advises the company and its subsidiaries on a wide range of legal matters, including those relating to corporate governance, public reporting and securities laws, regulatory compliance, mergers and acquisitions, financing transactions, joint ventures and other strategic partnerships, commercial agreements and litigation and disputes • Serves a Corporate Secretary • Supervises Scientific Games’ worldwide legal staff • Served as Deputy General Counsel and Associate General Counsel 1998 – 2007 – Skadden, Arps, Slate, Meagher & Flom LLP – Counsel • Handled mergers and acquisitions and other corporate law matters • Served as an associate EDUCATION/CERTIFICATIONS • Fordham Law School, New York, NY – JD, 1998 • Boston College, Chestnut Hill, MA – BA, History, 1994 • Admitted to NY Bar in 2000 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JOHN SCHULZ VICE PRESIDENT, COOPERATIVE SERVICES CONTRACT ROLE John provides operational oversight of cooperative services accounts. SUMMARY OF EXPERIENCE John has 27 years of lottery experience. He joined Scientific Games in 1985 under the company’s first-ever Cooperative Services Program (CSP) contract with the New York Lottery. John has managed projects and new business opportunities around the world. He has led and implemented various projects such as new lottery start-ups, terminal installations, instant ticket back-office systems, online implementations, and commercial game operations. John currently oversees the North American Cooperative Service group. His portfolio of lottery projects includes Pennsylvania, New York, Maine, Nebraska, West Virginia, Virginia, Kentucky, Florida, Georgia, Oklahoma, Iowa, Arkansas, South Carolina, New Mexico, Delaware, Arizona, Washington DC, Ohio, Puerto Rico, Mexico, Spain, Italy, Australia, China, Peru, and the Virgin Islands. WORK HISTORY 2007-Present, Scientific Games – Vice President, Cooperative Services • Oversees and provides daily corporate support to all CSP sites in North America • Oversees the personnel and profit and loss for all North American CSP operations • Provides start-up direction and support for all new CSP operations globally 2000-2007 Scientific Games – Senior Regional Director, Operations • Managed operations for online and CSP sites including Montana, South Carolina, Arizona, New Mexico, Colorado, Iowa, Georgia, and Florida • Served as the corporate representative on the operational side for Scientific Games • Managed all on-site personnel 1994-2000 Scientific Games – Technical Services Manager • Responsible for the project management group and bench repair operations 1985-1994 Scientific Games – Operations Manager, New York CSP • Responsible for the logistics portion of the New York instant ticket program EDUCATION/CERTIFICATIONS • Nyack College, Nyack, NY – B.S. Organizational Management, 1994 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ANDRES SIERRA NETWORK ARCHITECT CONTRACT ROLE Andres provides network engineering support to project teams. SUMMARY OF EXPERIENCE Andres has 12 years of network engineering experience, six of which are with Scientific Games. He has served as a VSAT Hub Operator as well as a reviewer for the Institute of Electrical and Electronics Engineers and the World Scientific and Engineering Academy and Society. WORK HISTORY 2006-Present, Scientific Games – Network Architect • Designs and implements redundant networks to provide connectivity to lottery retailers using a hybrid of communication access methods (VSAT, DSL, CDMA, and GPRS) • Conducts network performance, bandwidth requirement, and congestion studies of data networks • Provides level-3 support for online lottery systems in the United States, China, Spain and Latin-America 2004-2005, University of Oklahoma – Teaching and Research Assistant • Conducted research in the areas of passive optical networks, dense wavelength division multiplexing, and reconfigurable optical add-drop multiplexers • Assisted teaching in a telecommunications laboratory with Cisco routers and switches 2005, Oklahoma Department of Transportation – Intern • Designed and implemented network security 2000-2003, Teledifusion S.A. – Network Engineer/Access Network Resources Manager • Managed projects to provide data network services to public and private companies • Participated in the design of telecommunications data networks, advising the commercial group of the company in the required technical specification • Managed all of the aspects referred to the contract of access networks EDUCATION/CERTIFICATIONS • University of Oklahoma, Tulsa, OK – M.S. Telecommunications Systems, 2006 • Universidad Antonio Nariño, Bogota, Colombia – B.S. Biomedical Engineering, 2001 • Universidad El Bosque, Bogota, Colombia – B.S. Electronic Engineering, 1999 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING MICHAEL C. SKIBEL OPERATIONS MANAGER CONTRACT ROLE Mike oversees acceptance testing. SUMMARY OF EXPERIENCE As a 14-year veteran of the lottery industry, Mike is a regular member of lottery start-up and conversion teams. His portfolio of lottery projects includes Pennsylvania, Connecticut, Maine, Maryland, South Carolina, Puerto Rico, and Great Britain. WORK HISTORY 1998-Present, Scientific Games – Operations Manager, Maine State Lottery • Supervises and schedules operations staff; provides 24-hour support for problem resolution • Directs on-site testing and implementation of all new software and hardware • Provides support for lottery software and hardware testing programs • Ensures compliance with MUSL Rule II and other lottery regulations • Establishes written procedures, methods, and guidelines to ensure system integrity • Develops and updates standard and emergency operational procedures • Guides testing, conversion, and coordinated hardware repair and maintenance • Provides support for software and hardware testing activities EDUCATION/CERTIFICATIONS • Westfield State College, Westfield, MA – B.S. Business Administration, 1992 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING KENNETH SMITHSON CORPORATE OPERATIONS SUPPORT MANAGER CONTRACT ROLE Ken is responsible for all of the AEGIS-EF system application configuration and support. SUMMARY OF EXPERIENCE Ken has 13 years of experience performing operating systems design and installation for lotteries. WORK HISTORY 1999-Present, Scientific Games – Manager, Corporate Operations Support • Designs and maintains the installation of operating systems such as Windows, XP, and Linux • Engineers operating systems • Installs and configures Scientific Games’ proprietary applications • Responsible for SQL server, FTP, web, and reporting services • Supports day-to-day operation/management of an assortment of Cisco router and switch platforms, PIX firewalls, and Astaro Unified Threat Management devices EDUCATION/CERTIFICATIONS • U.S.A.F. Eielson AFB, AK – Ground Radio Communication • U.S.A.F. AFB, AND – High Reliability Soldering • Communicate College of U.S.A.F., Kessler AFB, MS – Electronic System Technology • Helena Vo-Tech, Helena MT – Accounting PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING DESMOND SPENCER ENTERPRISE ARCHITECT CONTRACT ROLE Desmond manages the design, procurement, receipt, assembly, configuration, and installation of all servers, storage and virtualization products related to development, quality assurance, and actual production lottery gaming systems. SUMMARY OF EXPERIENCE Desmond has over 12 years of enterprise level production experience. As Enterprise Architect (AE), Desmond helps take the business strategy, and define IT systems architecture to support that strategy. As an EA, he is also serves as an escalations point for assistance with business critical technology decisions. WORK HISTORY 2011-Present, Scientific Games – Enterprise Architect • Assists with systems architecture in translation to the RFP to actual systems design • Assists the project team to fulfill deliverables to meet key milestones • Responsible for ensuring production systems servers are received, assembled, and configured in accordance with contract requirements • Installs and configures operating systems, domain structures and architectures, initial user and group security as well as domain level group policies • Installs and configures off-the-shelf software (i.e., database, anti-virus, systems monitoring) • Assists the operations support team with troubleshooting systems problems relating to hardware, operating systems, domains and trusts and systems security • Coordinates delivery and installation of production systems at customer sites • Leads corporate systems and production systems architecture • Technical Lead for global integrations 2010-2011, UnitedTech Lender Services – Director of Information Technology 2009-2010, Scientific Games – Sr. Systems Engineer 2008-2009, PRIMEDIA – Sr. Data Center-Systems Engineer EDUCATION/CERTIFICATIONS • American Intercontinental University, Bachelor’s Degree – Information System Security Certifications: • CompTIA Security + Certified • CompTIA Project + Certified • CompTIA A+ Certified • CompTIA Network + Certified • Microsoft Certified Systems Engineer • VMware Certified (VCP 3i) • Cisco Certified Network Associate • VMware Certified (VCP 4) • VMware Certified (VCP 5) PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JAMES TRASK PRESIDENT, PRINTED PRODUCTS GROUP CONTRACT ROLE Jim oversees production operations of instant lottery games. SUMMARY OF EXPERIENCE Jim has more than 35 years of lottery and security printing experience. Before joining Scientific Games in 2002, he served as president of a Canadian lottery systems provider. He has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; graphic design; production scheduling; secure instant ticket manufacturing processes; quality control and assurance; packaging and distribution; lottery sales, industry trends and market analysis relating to game recommendations; product management; accounting; security; customer service/account management; and marketing analysis and planning. WORK HISTORY 2010-Present, Scientific Games – President, Printed Products Group 2007-2010, Scientific Games – Senior Vice President, Worldwide Printed Products • Managed printing operations for Scientific Games’ manufacturing divisions 2002-2007, Scientific Games – Managing Director • Served as managing director of printed products operations in Europe, Middle East, and Africa 1999-2001, Canadian Bank Note Company, Limited – President • Responsible for lottery operations, including profit and loss • Served as president and chairman of Creative Games International, Inc. 1990-1997, Oberthur Gaming Technologies – Senior Vice President, Montreal • Responsible for the sales, marketing, new product development, new market development, corporate advertising, quality assurance, and legal counsel 1988-1990, Oberthur Gaming Technologies – Vice President Operations, Toronto • Responsible for a staff of 100 and three production facilities 1986-1988, Oberthur Gaming Technologies – Vice President Marketing, Toronto • Established and managed international, US, and Canadian sales teams 1976-1986, British American Banknote – Operations Manager/Various Other Positions EDUCATION/CERTIFICATIONS • York University, Toronto, Ontario – M.B.A., 1976 • Ottawa University, Ottawa, Ontario – B.A., 1974 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JOHN WALSH SENIOR VICE PRESIDENT, INTERNATIONAL BUSINESS DEVELOPMENT CONTRACT ROLE As Senior Vice President for Global Sales and Services, John secures and allocates financial and personnel resources for projects. He has extensive experience in management and support of operations, provision of cooperative services and managing those services. SUMMARY OF EXPERIENCE John has 26 years of experience providing comprehensive operations support to lottery customers. He has been integral to developing and enhancing the components that comprise the company’s Cooperative Services Program (CSP). WORK HISTORY 2000-Present, Scientific Games, Senior Vice President, International Business Development • Manages worldwide Cooperative Services projects • Manages the worldwide (excluding the Americas) instant ticket sales organization 1997-2000, Scientific Games, Vice President – Cooperative Services • Provided ongoing support and overall management of all CSP and online customers • Managed the CSP start-up for the Florida, Georgia, Nebraska, Maine, Pennsylvania, Tennessee, Arizona, West Virginia and Virgin Islands lotteries • Worked with lottery officials and Scientific Games representatives to custom-tailor CSP contracts that will meet a lottery’s specific needs. Revises these contractual services as necessary • Designed and implemented courier-based manifesting system in 1987, which has become the industry standard today • Participated in developing the following international markets for Scientific Games: Philippines, Russia, Mexico, South Africa, and Colombia, Italy, France, Australia, United Kingdom • Managed the New York Lottery’s entire instant game distribution system from 1986-1993 • Designed and implemented successful retailer incentive programs, which helped generate higher revenues for the Lottery • Designed, implemented, and oversaw the telemarketing sales system for New York’s instant games EDUCATION/CERTIFICATIONS • Fordham University, New York, NY – B.S. Marketing, 1981 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING MARY WDOWIN INSTANT TICKET GAMES MANAGER CONTRACT ROLE Mary serves as the day-to-day liaison with the Lottery, ensuring the successful and timely completion of working papers and/or customer specification documents. SUMMARY OF EXPERIENCE Mary has 25 years of experience in both on-line and instant ticket lottery business for both domestic and international customers. She has knowledge and experience in the areas of prize structure design; game design elements; lottery sales, industry trends, and market analysis; product management; customer service and account management; market analysis and planning. WORK HISTORY 2007-Present, Scientific Games – Manager, Instant Ticket Games • Responsible for day-to-day game development activities for assigned accounts including prize structure development, concept development, game planning and focus group activities and recommendations • Generates working papers, prize structures and rules and regulations • Works with the Instant Game Manager on the coordination of working paper development and game deliverables • Serves as client advocate and liaison between client and Scientific Games internal departments 2004-2006, Scientific Games – Manager, Strategic Marketing • Provided sales analysis, attribute and price structure analysis 1999-2003, Scientific Games – Account Manager • Organized and coordinated annual game planning efforts for lottery customers • Coordinated artwork for game planning meetings, suggested prize structure modifications, recommended research methodologies and developed game strategies EDUCATION/CERTIFICATIONS • University of Georgia, Athens, GA, 1992 • University of Maine, Orono, ME – Liberal Arts Degree, 1989 • University of the Americas, 1974 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JENNIFER WELSHONS VICE PRESIDENT, MARKETING CONTRACT ROLE Jennifer leads the efforts of the marketing department, including market research services, analysis, and strategic planning. SUMMARY OF EXPERIENCE Jennifer has 12 years of marketing and research experience in the lottery industry. Her experience includes consumer research, analysis, marketing, and project management. She has designed and managed research projects, performed analyses, and provided general marketing support for numerous lottery clients. Jennifer’s portfolio of lottery projects includes Texas, Pennsylvania, New York, California, and 34 other states as well as Canada, China, Ukraine, Germany, Puerto Rico, Italy, Spain, and the United Kingdom. WORK HISTORY 2008-Present, Scientific Games – Vice President, Marketing • Provides overall leadership and focus on global marketing initiatives for acquiring new business and growing core business 2006-2007, Scientific Games – Vice President, Research and Planning • Created a more strategic role for research by combining it with an overall planning function for marketing activities 2003-2006, Scientific Games – Director of Market Research • Responsible for elevating the research function to a more integral part of the business through more focused customer relationships 2002-2003, Scientific Games – Market Research Manager • Managed client research projects, contractual funding, and budgets • Worked with clients on overall project design, questionnaire design and analysis 2000-2002, Scientific Games – Market Research Analyst • Managed all aspects of client research projects with internal personnel and outside vendors EDUCATION/CERTIFICATIONS • University of Florida, Gainesville, FL – M.A. Mass Communication, 1994 • University of Florida, Gainesville, FL – B.S. Advertising, 1993 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JANINE WHITEMAN SENIOR DIRECTOR, RETAIL SOLUTIONS CONTRACT ROLE Janine serves as the corporate sponsor for the WAVE II terminal deployment. SUMMARY OF EXPERIENCE Janine has 29 years of lottery-specific experience, including lottery start-ups, account management, customer service, marketing, game design, research, and computer system design and implementation. Her experience includes project management of online and instant ticket systems. She is familiar with all facets of instant ticket and online game marketing as well as the operational aspects of all lottery products. Janine’s portfolio of lottery projects includes Colorado, Washington, Oregon, Iowa, West Virginia, Maine, Wisconsin, Montana, New York, Missouri, South Carolina, Arizona, Pennsylvania, Mexico, Columbia, and Taiwan. WORK HISTORY 2004-Present, Scientific Games – Senior Director, Retail Solutions • Responsible for the marketing of retailer terminals including WAVE™, InPlay™, PlayCentral®, ConvenienceCentral™ and other product lines • Provides technical direction and review for the products 2001-2003, Scientific Games – Regional Director • Provided strategic and tactical direction and recommendations for domestic lottery customers • Responsible for the development and implementation of marketing plans • Participated in quarterly and annual marketing planning programs for lottery jurisdictions providing direction and recommendations on game themes, product mix, prize funds, and other marketing planning 1983-2001, Scientific Games – Various management positions • Served as product manager and software developer EDUCATION/CERTIFICATIONS • Georgia Institute of Technology – Certificate of Project Management, 2002 • Colorado State University – B.S. Business with MIS Concentration, 1982 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ALEXANDER (STEVE) ZELINSKI IV ASSISTANT OPERATIONS MANAGER CONTRACT ROLE Mr. Zelinski is the secondary point of contact for the Lottery regarding the coordination, support and execution of the Lottery's acceptance testing. SUMMARY OF EXPERIENCE Mr. Zelinski is a lottery veteran with over 6 years of experience in various positions serving the Maine State Lottery. WORK HISTORY 2012-Present, Scientific Games – Assistant Manager of Operations • Supervise operations staff and provide 24-hour operational support • Develop and update standard and emergency operational procedures • Coordinate hardware repair and maintenance • Assist in testing and production installs/conversions • Test terminal releases, bitmap downloads and bitmaps teasers • Test promotion definitions and deploy to production systems, as needed • Provide support for Maine Lottery software and hardware testing activities • Installing and working with multiple Microsoft Windows operating systems, as well as Unix/ Linux • Network troubleshooting and maintenance • Computer workstation building, cloning, maintenance, and data recovery 2006-2012, Scientific Games – Lead Operator • System integrity monitoring • Performed nightly system shutdown, system start-up, and nightly processing • Reports generation and distribution • Provided Hotline phone support and dispatched technical staff, as required • Completed daily, weekly and monthly systems back-ups • Initiated batch processing • Data communications troubleshooting 2003-2006 Osram Sylvania – Production Mechanic, ISO 9001-2000 Certified • Maintained and repaired computer-controlled machinery • Trained employees EDUCATION/CERTIFICATIONS • University of Memphis, Memphis, TN – Geography Major, 1993-1996 (Two years of study) PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING INSTANT RESUMES SCIENTIFIC FERNANDO "NANDO" AGUILAR DESIGN SUPERVISOR CONTRACT ROLE Nando provides oversight for all working paper artwork development including adherence to the Lottery technical specifications as well as Scientific Games press requirements. He provides guidance and mentoring to working paper artists in addition to periodic design support for point-of-sale and concept game designs. SUMMARY OF EXPERIENCE Nando has 22 years experience working with Scientific Games in providing conceptual and technical game design. He has extensive knowledge of Scientific Games press capabilities as well as the Lottery’s technical specifications and design preferences. WORK HISTORY 2007-Present, Scientific Games – Design Supervisor • Responsible for day-to-day management of working paper design team for assigned key accounts including Massachusetts, New York, Delaware, Maine, North Carolina, and New Jersey • Provides oversight for all graphic components related to working paper artwork including deliverables such as oversize ticket design, ITVM card designs, insert cards, and retailer odd sheets for team’s assigned accounts • Responsible for team training, performance, and growth • Contributes to game design catalogs and special projects 1995-2007, Scientific Games – Production Supervisor/Lead Artist/Team Lead • Provided oversight for the graphic development of probability game tickets for the Maine Lottery • Designed and illustrated instant lottery tickets from concept to completion • Worked with Scientific Games’ account services personnel and lottery-based game development personnel to create the artistic characteristics of instant tickets • Served as main graphic designer to develop ticket designs for the Massachusetts, New Hampshire, New Mexico, Venezuela and Wisconsin lotteries; provided back-up graphic design services for the Rhode Island, Arizona, California and Washington lotteries EDUCATION/CERTIFICATIONS • De Anza Junior College, Cupertino, CA – A.A., 1984 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SANDY ALVERSON MANAGER, GAME REVIEW CONTRACT ROLE Sandy reviews and generates data to create instant lottery games. SUMMARY OF EXPERIENCE Sandy has more than 20 years of lottery-related experience. Before joining Scientific Games in 1997, she worked in several positions with Dittler Brothers. She has knowledge and experience in the areas of game design elements including names, themes, play formats, color selection, etc.; secure computer game tape/production file generation; accounting; and security. WORK HISTORY 2011-Present, Scientific Games – Manager, Game Review • Responsible for approval of programming of all games printing in Alpharetta, Montreal, Leeds, Chile and China • Coordinates with external auditors for game approvals • Supervises internal audit staff 2004-2011, Scientific Games – Supervisor, Game Review • Approved the programming of all games to ensure they meet the specifications in the executed working papers • Supervised internal audit review staff 1998-2004, Scientific Games – Instant Game Review Specialist • Reviewed working papers and prize structures to ensure accuracy and validity for specific game type • Approved N-file reviews for instant games to ensure it meets all requirements of the working papers • Programmed new game concepts and game types • Collaborated with the manager of game review to review approximately 80 games a month EDUCATION/CERTIFICATIONS • Illinois – C.P.A., 1979 • Illinois State University, Normal, IL – B.S. Accounting, 1977 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ROB ARNOLD SENIOR VICE PRESIDENT, OPERATIONS–MDI ENTERTAINMENT CONTRACT ROLE Rob manages the merchandise acquisition and fulfillment, customer service and account management groups that support implementation of MDI’s Products, Systems, and Services. SUMMARY Rob has 10 years of lottery-related experience, including over six years with the advertising agency for the Virginia Lottery where he served as Management Supervisor. RELEVANT EXPERIENCE 2011-Present, Scientific Games (MDI) - Senior Vice President, Operations • Oversees merchandise acquisition and fulfillment, customer service and account management functions for MDI • Directs internal marketing planning for Properties Plus 2008-2011, Scientific Games – Vice President, Creative and Client Services – MDI Entertainment • Responsible for licensed property asset management and approvals, creative development, marketing planning, and promotions for MDI licensed games 2007-2008, Southeast Institute of Research – Project Director • Responsible for research proposal development, implementation of surveys, analysis and reporting for qualitative and quantitative consumer studies 1994-2007, Vice President – Barber Martin Advertising • Responsible for overall management of advertising programs for Virginia Lottery, Virginia Port Authority, Patient First, and other accounts EDUCATION/CERTIFICATIONS • Brown University, Providence, RI – B.A. PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JOE BENNETT VICE PRESIDENT, GAME PROGRAMMING CONTRACT ROLE Joe manages the programming function to create instant games. He is responsible for ensuring the accuracy of all game data in each instant game as specified in the working papers and/or the customer specifications document and security requirements. SUMMARY OF EXPERIENCE Joe has worked in game programming at Scientific Games for 21 years. He helped develop the computer systems and software that are used to generate instant games. He has knowledge and experience in the areas of prize structure design; secure computer game tape/production file generation; secure instant ticket manufacturing processes; quality control and assurance; information technology; and security. WORK HISTORY 2008-Present, Scientific Games – Vice President, Game Programming • Provides game programming oversight for over 3,000 instant games 2002-2008, Scientific Games – Director, Game Programming • Managed the maintenance of the shipping control system and the data general operating system • Modified inventory and winner validation procedures • Interacted with account services to verify prize structures, play styles, and other variable data in the each game’s working papers • Directed day-to-day efforts of staff of 25 game programmers and auditors • Developed procedures and policy to ensure instant game accuracy and playability • Interacted with Scientific Games lottery customer to identify and develop effective programming solutions 1991-2002, Scientific Games – Game Programmer • Responsible for programming for development of instant games • Converted generated game data into computer language for the computer imager which allowed the transfer of data onto printed tickets • Developed programs that created hundreds of different game files • Created audit programs for game files EDUCATION/CERTIFICATIONS • University of Georgia, Athens, GA – B.S. Computer Science, 1987 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING LISA COURSEY MANAGER, PRODUCT DEVELOPMENT CONTRACT ROLE Lisa assists with various aspects of research and development of new products and features for instant games. SUMMARY OF EXPERIENCE Lisa joined Scientific Games in 2009. She has knowledge and experience in the areas of lottery sales, industry trends and market analysis relating to game recommendations; and product management. WORK HISTORY 2009-Present, Scientific Games – Product Development Manager • Responsible for development, testing and launch of new value-added features and options for printed products • Plays an integral role in Scientific Games’ Discovery Team • Analyzes and tracks product performance and ROI for customers and sales • Interfaces regularly with Customer Service groups to provide new tools to increase production efficiencies while learning of customer challenges and opportunities 2007-2009, Reed Construction Data – Product Manager • Managed $.5M sales program and presented re-launch to span all product lines and increase ROI by 10%; sunset three print products resulting in an overall production cost savings of $1M with 70% customer retention rate • Created and led all new product training to all internal groups including sales, customer care, order entry, production and research • Conducted competitive analysis of vertical markets, developed business plan to re-launch products online to include newer and more profitable vertical market segments 2006-2007, Reed Construction Data – Business Analyst • Developed methodology for fulfilling and pricing custom reports for customers 2003-2006, Reed Construction Data – Data Analyst • Managed and improved staffing database to help management with resource allocation EDUCATION/CERTIFICATIONS • Keller Graduate School of Management, GA – Masters of Information Systems Management, 2002 • John Jay College of Criminal Justice, NY – B.A. Forensic Psychology, Magna-Cum-Laude, 1997 • Pragmatic Marketing Certification – March, 2008 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JAMES DREGER MARKETING MANAGER, INSTANT GAMES CONTRACT ROLE James provides a variety of analytical services to the sales, marketing, and executive teams. He also develops sales and financial reporting solutions, creates retail optimization studies, performs prize structure analyses, assists with instant product strategy, and supplies a number of ad hoc analyses. SUMMARY OF EXPERIENCE James has five years of experience providing analytical support services to Scientific Games and the lottery industry. He began working closely with the Georgia Lottery as a Product Analyst in the Cooperative Services Program where he helped develop new game ideas as well as implement best practices in inventory management. He has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; packaging and distribution; lottery sales, industry trends and market analysis relating to game recommendations; product management; customer service/account management; and marketing analysis and planning. WORK HISTORY 2010-Present, Scientific Games – Marketing Manager, Instant Games • Provides analysis on many different levels of the lottery industry from prize structures to sales trends in the retail market • Works with Regional Directors to support client presentations • Constructed CRM tool for the forecasting of worldwide ticket forecasting and planning • Developed a forecasting tool for the development of game schedules for individual accounts 2007-2010, Scientific Games – Product Analyst, Georgia Cooperative Services • Main contact for all product related issues and projects for client • Responsible for managing client’s instant product inventory levels, maintaining production timelines and planning of over 60 new games a year • Worked closely with other departments to successfully execute game launches and deliveries for customers • Lead for project that helped reduce shipping costs and inventory obsolescence • Planned all aspects of quarterly research focus groups, including new product ideas and vendor coordination EDUCATION/CERTIFICATIONS • Georgia Institute of Technology, Atlanta, GA – Bachelor of Science in Operations Management, 2007 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JIM FARRELL MANAGER, CREATIVE SERVICES CONTRACT ROLE Jim manages the administrative and technical systems of the Creative Services team. He also holds primary responsibility for ISO procedures for the Client and Creative Services department. SUMMARY OF EXPERIENCE Jim has nine years of lottery-related experience and 24 years of graphic art-related experience. He has worked extensively in print production, creative management and customer service. Jim has knowledge and experience in the areas of game design elements including names, themes, play formats, color selection, etc.; graphic design; secure instant ticket manufacturing processes; quality control and assurance; product management; information technology; and customer service/account management. WORK HISTORY 2003-Present, Scientific Games – Manager, Creative Services • Develops and monitors quality and workflow procedures • Supports the development of key marketing projects • Supports and develops key systems 1998-2003, Atlantic Envelope Company – Graphics Supervisor • Supervised high-volume proofing and flexo platemaking operation • Developed process maps, organized filing systems, designed departmental performance measurements, and trained staff in flexo prepress 1996-1998, Art & Graphix Design, Inc. – Traffic Production Manager • Responsible for traffic management, job prioritization and scheduling, and management of Macintosh network 1994-1996, Art Directions, Inc. (subsidiary of NatCom Marketing) – Key Account Manager • Responsible for preparing estimates, billing, and communicating client needs to art staff NatCom Marketing – Client Services and MIS Manager • Worked with business development team to generate new business and service existing business • Responsible for regular client updates, preparing art and copy, and selecting vendors • Managed staff, coordinated races, developed promotional materials, developed marketing and sponsorship proposals, and coordinated event logistics EDUCATION/CERTIFICATIONS • Princeton University, Princeton, NJ – B.A. History PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING KEVIN FLOREA MANAGER, SHIPPING CONTRACT ROLE Kevin manages daily shipping operations at the Alpharetta printing facility. SUMMARY OF EXPERIENCE Kevin has 12 years of warehouse experience, five of which are lottery-specific. He has knowledge and experience in the areas of quality control and assurance; packaging and distribution; and security. WORK HISTORY 2007-Present, Scientific Games – Manager, Shipping • Responsible for daily shipping operations at Alpharetta plant 2005-2007, Southern Staircase – Warehouse Supervisor • Responsible for overall management of all activities within the warehouse on a daily basis including shipping, receiving, storing, maintenance, and inventory control 2005, Anderson Merchandising – Operations Supervisor • Responsible for managing the daily operations of the warehouse, which including the coordination of shipping and receiving, inventory control, and warehouse management 2004-2005, Office Depot – Manager, Supply Chain • Responsible for distribution and processing of all inbound products for 150 Office Depot stores on a daily basis 2001-2004, Innotrac Corporation – Operations Manager • Managed all aspects of warehouse including shipping, receiving, returns, quality control, payroll, ordering supplies, facility maintenance, and safety 2000-2001, Webvan.com – Distribution Center Associate Supervisor • Responsible for all aspects of quality control involving inbound and outbound merchandise, damaged, and expired goods EDUCATION/CERTIFICATIONS • Georgia Perimeter College, 1994-1996 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING BILL FOX VICE PRESIDENT, US SALES CONTRACT ROLE Bill is responsible for contract negotiations, game planning, sales forecasting, troubleshooting, production logistics, and shipping logistics. SUMMARY OF EXPERIENCE Bill has over 40 years of experience in all facets of the lottery industry, including development and implementation of Scientific Games’ first two cooperative services programs in New York and West Virginia in 1985. Bill has been involved in 12 online lottery start-ups and has had account management responsibilities for 16 lotteries. He has knowledge and experience in the areas of lottery sales, industry trends and market analysis relating to game recommendations; product management; customer service/account management; and market analysis and planning. WORK HISTORY 2011-Present, Scientific Games – Vice President, US Sales • Provides day-to-day account coordination and supervision • Serves as the liaison between Scientific Games and its customers • Responsible for contract negotiations, game planning, sales forecasting, troubleshooting, production logistics, and shipping logistics 1999-2011, Scientific Games – Senior Regional Vice President/Senior Regional Director • Managed the sales and marketing strategies for Delaware, Florida, New York and Pennsylvania lotteries • Supported Scientific Games' government affairs department 1994-1999, GTECH – Various senior management positions • Served as Vice President – North American Sales • Served as Vice President – Customer Satisfaction • Served as Vice President – New Business Development EDUCATION/CERTIFICATIONS • Middlesex County College, Edison, NJ – A.A. Liberal Arts, 1968 • Thomas Edison College, Trenton, NJ – General coursework, 1966-67 • Mountain State College, Parkersburg, WV – General coursework, 1965-66 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ASHLEY GANTT DIRECTOR, SOFTWARE DEVELOPMENT CONTRACT ROLE Ashley is responsible for developing security processes, systems, and applications to protect sensitive instant game data. He is responsible for developing software to fulfill the everchanging needs of customers, timelines, and manufacturing processes. SUMMARY OF EXPERIENCE Ashley has over 15 years of lottery instant ticket programming experience. He has knowledge and experience in the areas of secure computer game tape/production file generation; secure instant ticket manufacturing processes; quality control and assurance; packaging and distribution; information technology; and security. WORK HISTORY 2003-Present, Scientific Games – Director, Software Development • Serves as lead architect and developer of Keyed Dual Security system • Responsible for integration of OGT programming systems to create a global homogeneous programming group • Managed development effort for China printing start-up for game programming systems 2000-2003, Scientific Games – Supervisor, Game Programming • Responsible for GEN programming, the programming development phase of instant games • Responsible for encryption/decryption routines for instant ticket validation tailored to customer needs • Developer of APGII, a software suite designed to incorporate increased security features, code reuse, and multigame strategy into APG • Developer of instant ticket validation systems for commercial customers 1997-2000, Scientific Games – Junior Game Programmer/Game Programmer • Developed APG, a software suite that ensures reconstructions and validation files match the printed tickets • Developed programs to audit instant games to demonstrate game play issues • Developed new, user-friendly applications for instant lottery game production • Responsible for creating support programming for game development, manufacturing and quality control • Developed an application that converts data from Bingo pattern files to an interactive visual format EDUCATION/CERTIFICATIONS • University of Georgia, Athens, GA – B.A. Computer Science, 1997 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING CAMERON GARRETT MANAGER, MARKETING ANALYTICS CONTRACT ROLE Cameron is responsible for identifying, selecting, and procuring the appropriate research methodology and supporting techniques to meet a defined business objective. He researches, analyzes, and monitors financial, technological, and demographics to identify and capitalize on opportunities. Cameron assists lotteries in evaluating market reactions to advertising programs and formulation to ensure the timely adjustment of marketing strategy. SUMMARY OF EXPERIENCE Cameron has four years of lottery experience, providing expertise in an array of analytical support services. He has advanced skills in Excel, SQL, and experience in MEMRI and the Alteryx suite of analytical products. Cameron has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; lottery sales, industry trends and market analysis relating to game recommendations; product management; information technology; and marketing analysis and planning. WORK HISTORY 2010-Present, Scientific Games – Manager, Marketing Analytics • Identifies and selects appropriate methodology for research projects • Developing a retail optimization program to help lotteries assess and improve their retail network in a standardized, efficient, and actionable format • Initiated the construction of a sales analytics intranet built on C++, SQL, Visifire, and Microsoft Web Developer 2008 Express Edition • Constructed a retail metrics program to continuously monitor KPIs across retailer networks 2008-2009, Scientific Games – Marketing Analyst • Developed an automated financial tool to visualize budget gaps, opportunity impact, and risks • Performed prize structure analyses for internal and external customers • Influential in the construction of a proprietary prize structure creation and modification tool EDUCATION/CERTIFICATIONS • Rollins College, Winter Park, FL – B.A. International Business, 2008 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING RHONDA GILLEN VICE PRESIDENT, CLIENT AND CREATIVE SERVICES CONTRACT ROLE Rhonda oversees the Client and Creative Services department. She also provides game development support, creative strategy, and development for consumer and retailer program materials and communications, in-store merchandising, and point-of-sale programs. SUMMARY OF EXPERIENCE Rhonda has 21 years of lottery experience and over 28 years of account management, marketing, and promotional experience. Since joining Scientific Games, she has been responsible for managing all game design and providing creative strategy and support on sales and marketing projects. She has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; graphic design; secure instant ticket manufacturing processes; lottery sales, industry trends and market analysis relating to game recommendations; product management; customer service/ account management; and market analysis and planning. WORK HISTORY 2011-Present, Scientific Games – Vice President, Client and Creative Services • Oversees the development and quality for all game design • Oversees the management of the client services team • Leads the creative strategy and development of sales and marketing program materials 2007-2011, Scientific Games – Vice President, Creative Services • Assisted sales management and customer service Account Executives with game planning strategy and development • Supported new product development through the Dream Team and participation in new products and marketing initiatives 2001-2007, Oberthur Gaming Technologies – Director, Product Marketing • Led the development of sales and marketing programs and support materials; managed design concept team and led new product development effort 1990-2001, Alcone Marketing Group – Vice President Account Director • Led strategic planning process and execution of all consumer and retailer promotions and communications, merchandising programs, key account/ retailer recruitment programs, new product introductions, and logo designs EDUCATION/CERTIFICATIONS • DePaul University, Chicago, IL and Cal State, Long Beach, CA – Undergraduate Studies, 19781984 • Boise State College, Boise, ID – Undergraduate Studies, 1970-1972 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING FRANK GRAEFF REGIONAL VICE PRESIDENT, MDI SALES CONTRACT ROLE Frank works with the Lottery to identify and launch licensed property brands that will help expand the Lottery’s player base, provide great promotional opportunities, and drive sales, all while preserving return on investment. He has knowledge and experience in the areas of prize structure design; lottery sales, industry trends, and market analysis; product management; customer service and account management; and market analysis and planning. SUMMARY OF EXPERIENCE Frank has more than 27 years of experience in the lottery industry. He started with Scientific Games in 1997 as general manager of the Cooperative Services Program account in Pennsylvania. During his tenure, instant sales grew from $409 million to more than $1.7 billion and return (profits after prizes paid) increased by more than 300%. PERCENTAGE OF TIME DEDICATED TO NEW HAMPSHIRE 25% WORK HISTORY 2010-Present, Scientific Games – Regional Vice President, MDI Sales • Assists Lottery in identifying and launching licensed property brands that expand the player base, provide great promotional opportunities and drive sales, all while preserving return on investment 1997-2010, Scientific Games – General Manager, Pennsylvania • Responsible for all facets of the warehousing and distribution operation • Responsible for all contractual matters concerning the Pennsylvania account 1987-1996, Webcraft Games – Vice President Marketing and New Business • Responsible for cultivating relationships for the development of new lottery contracts • Worked with lottery personnel through a variety of trade show promotion and other scenarios to introduce Webcraft as a lottery services provider 1983-1987, New Jersey Lottery – Advertising Manger/Public Information Director • Served as Lottery’s liaison to the advertising agency • Handled media relations and related work EDUCATION/CERTIFICATIONS • University of Scranton, Scranton, PA – B.A. Communications, 1979 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ROBIN GUERRA SUPERVISOR, CLIENT SERVICES CONTRACT ROLE Robin provides leadership and guidance to a team of Account Executives and Instant Game Managers. She has knowledge and expertise in the areas of customer service and account management. SUMMARY OF EXPERIENCE Robin has 15 years of lottery experience. Prior to joining Scientific Games in 2007, she worked at Oberthur Gaming Technologies for ten years. PERCENTAGE OF TIME DEDICATED TO NEW HAMPSHIRE 15% WORK HISTORY 2007-Present, Scientific Games – Client Services Supervisor • Creates/reviews/approves all art, working papers and post-executed changes for her team • Reviews tickets on press regarding content and color • Participates in customer quarterly game planning meetings and focus groups • Creates and reviews prize structures that correspond with the customer's parameters, product mix and marketing plan • Participates in Client Service management decisions and policy • Trains and develops team members based on procedures, policies and best practices 1997-2007, Oberthur Gaming Technologies – Senior Planner/Estimator • Responsible for specification, documentation, and costing of proposals and estimate requests • Reviewed product development, optimized process and defined standard production job planning and project cost estimation EDUCATION/CERTIFICATIONS • University of Texas at San Antonio, San Antonio, TX – B.A. Spanish, 1988 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING AMY HILL SENIOR VICE PRESIDENT, MDI INTERACTIVE CONTRACT ROLE Amy leads the MDI Interactive division. She manages the delivery of a product and service portfolio encompassing promotional web sites, players clubs, loyalty programs, and interactive games to deliver effective solutions. SUMMARY OF EXPERIENCE Amy has 24 years of experience in the lottery industry. Most recently, she has taken on the role of delivering interactive content to the lottery industry, based on her knowledge and experience with technology systems that deliver products and marketing programs to drive sales. Before joining Scientific Games in 2002, Amy worked at AWI where she progressively served in the capacities of territory management and retailer support, customer account management, corporate communication and brand development, strategic marketing planning and acquisitions, product development and product marketing. She has knowledge and experience in the areas of lottery sales, industry trends and market analysis relating to game recommendations; product management; customer service/account management; and marketing analysis and planning. WORK HISTORY 2011-Present, Scientific Games – Senior Vice President, MDI Interactive • Manages a team of interactive experts to deliver promotional, game and web content via digital media including the internet • Creates new interactive games, promotions, and web design initiatives that expand the reach and frequency of lottery programs 2008-2011, Scientific Games – Vice President, Linked Game Development and Operation • Developed marketing initiatives in conjunction with specific consumer brands, television shows and popular icons 2002-2008, Scientific Games – Vice President, Online Sales and Marketing • Developed the online product category, creating a focused genre of new content for each category, and defined the overall marketing strategy 1988-2002, Automated Wagering International (AWI)/IGT-Online Entertainment Systems (OES) – Director of Online Marketing • Provided extensive product mix analyses and implement recommendations, promotion plans and distribution studies EDUCATION/CERTIFICATIONS • Claritas, Alexandria, VA – Quantitative Marketing Analysis, 1990 • Pacific Lutheran University, Tacoma, WA – B.B.A. Marketing, 1987 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING TRAVIS IKERD ASSISTANT MANAGER, CLIENT SERVICES CONTRACT ROLE Travis is responsible for the management of the day-to-day activities and training of the Client Services staff at the Alpharetta office. SUMMARY OF EXPERIENCE Travis has eight years of lottery experience. He has held a variety of job positions at Scientific Games, allowing him a well rounded perspective on products and customer service. He has knowledge and experience in the areas of prize structure design; production scheduling; and customer service/account management. WORK HISTORY 2011-Present, Scientific Games – Assistant Manager, Client Services • Manages all day-to-day activities for Client Services department • Provides leadership and training for all Client Services staff • Ensures team adherence to game development best practices • Ensures adherence to customer contract requirements • Acts as liaison between prepress manufacturing, data programming, and marketing and sales 2005-2011, Scientific Games – Account Executive and Supervisor • Communicated with customer to insure quality of job produced • Created prize structures and generated working papers for each job • Supervised team of Account Executives 2005, Scientific Games – Press Scheduler • Organized press schedule to facilitate timely delivery of jobs 2004-2005, Scientific Games – Production Assistant, Printing and Converting Research • Performed an eight-color press characterization and fingerprint 2004, Scientific Games – Production Control Intern • Compiled bid samples from multiple state lotteries 2002, Midlands Technical College – Teaching/Lab Assistant • Selected by faculty to assist with different level classes EDUCATION/CERTIFICATIONS • Clemson University, Clemson, SC – B.S. Graphic Communications, 2005 • Midlands Technical, Columbia, SC – A.S. Graphic Communications, 2002 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING AMBIKA JACK DIRECTOR, GLOBAL RESEARCH CONTRACT ROLE Ambika serves as a main point of contact for coordination of lottery research projects (e.g., focus groups, tracking studies, segmentation studies, etc.). SUMMARY OF EXPERIENCE Ambika has eight years of lottery-specific experience. Her current responsibilities include the coordination and development of large-scale research initiatives. Her team is also the central source for US and international sales data collection and analysis. She has knowledge and experience in the areas of lottery sales, industry trends and market analysis relating to game recommendations; and marketing analysis and planning. WORK HISTORY 2006-Present, Scientific Games – Director, Global Research • Designs, analyzes, and manages research procured on behalf of both internal departments and external lottery customers • Advises clients on the benefits, usefulness, and appropriateness of both quantitative and qualitative research methodologies • Manages team of analysts and coordinators 2004-2006, Scientific Games – Market Research Analyst • Produced monthly, quarterly, bi-annual and annual reports to analyze sales data of company versus competitor products • Created web-based, telephone and mail questionnaires • Analyzed, created and presented reports on survey findings EDUCATION/CERTIFICATIONS • University of Georgia, Athens, GA – Master of Educational Psychology with an emphasis in Research, Evaluation, Measurement and Statistics, 2003 • Georgia State University, Atlanta, GA – B.S. Psychology, 2002 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING RUSS JOINER MANAGER, PREPRESS CONTRACT ROLE Russ is responsible for four departments and works closely with all manufacturing groups. He is responsible for all prepress functions. SUMMARY OF EXPERIENCE Russ has 23 years of commercial printing experience, seven of which are in the lottery industry. He is responsible for four departments and works closely with all manufacturing groups. He is a member of Scientific Games’ Game Review Board, which is responsible for reviewing all artwork and game specifications for every job that is run at the Alpharetta, Georgia facility. He is also a member of the Scientific Games Discovery Team, which looks at future technologies and evaluates new game ideas, as well as a number other internal committees focused on improving quality and production capabilities. He has knowledge and experience in the areas of secure instant ticket manufacturing processes; quality control and assurance; and security. WORK HISTORY 2005-Present, Scientific Games – Manager, Prepress • Responsible for all prepress functions including production control, proofing, file prep, plate making and plate mounting 1989-2005, TR Digital Production – Vice President, Technology • Held various leadership and management roles and was active in future business decisions • Responsible for management, training, client/vendor relations, quality control, research and new equipment implementation EDUCATION/CERTIFICATIONS • Georgia State University, Atlanta, GA – B.S. Mathematics/Computer Science, 1986 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ADAM KEENAN MANAGER, GAME GENERATION CONTRACT ROLE Adam manages the delivery of ticket validation files as well as supervises game generation programmers in the development of instant ticket data. SUMMARY OF EXPERIENCE Adam has been with Scientific Games for 14 years. He has knowledge and experience in the areas of secure computer game tape/production file generation; quality control and assurance; information technology; and security. WORK HISTORY 2008-Present, Scientific Games – Manager, Game Generation • Manages validation programmers who are responsible for delivering validation files for all instant ticket customers • Continues to be responsible for all duties relating to game generation supervisor 2004-2008, Scientific Games – Supervisor, Game Generation • Supervised game programmers in the development of instant ticket data • Managed production of test data and provide test data for new customers • Developed tools to aid in production of game data • Worked with customer service in the development of game data • Provided game data to off-site printers 1998-2004, Scientific Games – Junior Programmer • Responsible for developing data for the production of instant tickets EDUCATION/CERTIFICATIONS • University of Georgia, Athens, GA – B.A. English, 1997 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JAMES KENNEDY CHIEF MARKETING OFFICER CONTRACT ROLE Jim provides executive management, support and direction of the marketing team. SUMMARY OF EXPERIENCE Jim has 27 years of experience with all aspects of lottery business including lottery game design, marketing, research, systems development, and product development. He has been responsible for bringing over 10,000 instant games to market. He has also developed hundreds of annual marketing plans for North American and international lotteries. Jim has presided over sales increases of over 400% in several jurisdictions and has been responsible for managing over $10 billion in sales of instant games for Scientific Games customers. He was responsible for the development and implementation of the E3 system, the first instant ticket dispensing solution integrated into a supermarket’s electronic point-of-sale system. Jim’s extensive portfolio of lottery projects includes Texas, New York, Massachusetts, Pennsylvania, and 35 other states as well as Canada, Mexico, Europe, Asia, Latin America, and Australia. He has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; lottery sales, industry trends and market analysis relating to game recommendations; product management; information technology; security; customer service/account management; and marketing analysis and planning. WORK HISTORY 2010-Present, Scientific Games – Chief Marketing Officer • Responsible for global marketing and research, marketing communications, and business capture management 2006-2010, Scientific Games – Senior Vice President, Sales and Global Marketing • Presided over global sales and marketing for all lottery customers 2001-2005, Scientific Games – Senior Vice President of Sales Marketing, North America • Managed the instant and online sales and global marketing for all domestic lottery jurisdictions, representing over $20 billion in retail sales annually with double-digit growth 1985-2001, Scientific Games – Various positions • Supported management, marketing, and sales programs for US lotteries EDUCATION/CERTIFICATIONS • University of Colorado, Boulder, CO – M.B.A., 1992 • Metropolitan State College, Denver, CO – B.S. Computer and Management Science, 1985 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING LEONID KHODORKOVSKY SUPERVISOR, GRAPHIC DESIGN CONCEPT TEAM CONTRACT ROLE Leonid manages the design concept team, consisting of seven designers. He is responsible for providing insight, guidance, and support in the development of impactful and effective game concepts and related marketing materials. SUMMARY OF EXPERIENCE Leonid has over 28 years of experience in the graphics design field, 17 of which are in the lottery business. Before joining Scientific Games in 1995, he was the studio manager for three years with NB Graphics & Associates, Inc. Leonid was the art director for two different magazines based in Kiev, Ukraine for 10 years. He has knowledge and experience in the areas of game design elements including names, themes, play formats, color selection, etc.; and graphic design. WORK HISTORY 2008-Present, Scientific Games - Graphic Design Concept Team Supervisor • Manages all day-to-day activities related to the development and delivery of instant game concepts and related marketing materials for all Alpharetta-based clients • Ensures game designs adhere to design Best Practices and quality and security standards • Assists with developing and enforcing department policy • Responsible for team training, performance, growth and development 1995-2008 - Scientific Games - Designer • Provided game concept designs for both domestic and international accounts • Assisted in the development of new and unique game ideas and play styles • Developed working paper artwork components, ensuring all quality and technical client and press related specifications were respected • Assisted with training new designers • Grand prize winner of Illinois State Lottery best ticket design contest in 2000 EDUCATION/CERTIFICATIONS • Ukraine State Institute of Printing Technology, Kiev – M.A. Printing Arts and Advertisement, 1982 • Ukraine State School of Fine Arts, Kiev – B.A. Commercial Arts, 1975 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ROBERT KOWALCZYK SENIOR VICE PRESIDENT, INTERNET SERVICES CONTRACT ROLE Mr. Kowalczyk manages development and administration of Internet services, as may be articulated in the contract. SUMMARY Mr. Kowalczyk has been active in the lottery industry for 21 years, including eight years in executive marketing management positions with the Ohio (1987-1991) and Florida (19911995) Lotteries. Before joining MDI Entertainment in 1997, he spent two years as management supervisor at Yaffe Advertising, representing the Michigan Lottery among other clients. RELEVANT EXPERIENCE 1997-Present, MDI/Scientific Games – Senior Vice President, Internet Services • Joined MDI as general manager in 1997 as the company was in the process of launching its licensed properties initiative • Developed many of the operational processes uniquely associated with licensed lottery games that have now become commonplace • Supervised the development and successful implementation of more than 200 licensed lottery games and promotions around the globe • Spearheaded the development of MDI’s innovative second chance internet entry service in 2000 • In addition to producing a variety of websites and player tools associated with MDI licensed games, created and manages the Michigan Lottery’s unique Internet-based VIP player club, Player City™ • In 2006/2007 developed the Play It Again! 2nd chance entry website for the Tennessee Lottery as part of an Scientific Games Cooperative Services inventory management initiative • Heads four-person department which manages 70-80 websites on any given day, including lottery promotional websites, the Scientific Games corporate website, the MDI corporate website, the MDI Zone administrative website, the Michigan Big Money Bingo Jackpot website and admin; Department is currently assisting to create an Internet website for Scientific Games China EDUCATION/CERTIFICATIONS • Case Western Reserve University, Cleveland, OH, M.B.A., 1991 • Lorain County Community College, Elyria, OH, Associate Degree General Studies, 1977 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING KHRISTINE KRIER MARKETING SPECIALIST CONTRACT ROLE Khristine assists with marketing analysis. SUMMARY OF EXPERIENCE Khristine has five years of lottery experience in the sales and marketing field. She has knowledge and experience in the areas of lottery sales, industry trends and market analysis relating to game recommendations; and marketing analysis and planning. WORK HISTORY 2007-Present, Scientific Games – Marketing Specialist • Responsible for MAP auditing, images, and scheduling • Produces attribute analysis, prize structure breakdowns • Produces yearly State of the Industry presentation • Produces prize structure breakdowns 2002-2007, Mighty Distributing Systems of America – Product Information Specialist • Created catalog reference guide • Maintained buying guide with price changes, product updates as well as product speed of sales codes • Produced technical information sheets 1999-2002, Digital Link of Atlanta – Digital Printer • Produced digital printing and plotting EDUCATION/CERTIFICATIONS • Certified in Excel, Photoshop and Flash MX PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING MICHAEL LEE DIRECTOR, GAME AUDIT AND REVIEW CONTRACT ROLE Michael oversees internal and independent auditors and provides support to verify game data requirements for domestic and international lotteries. SUMMARY OF EXPERIENCE Michael has nearly 20 years of experience with Scientific Games as an instant game programmer, game reviewer, and auditor. He has knowledge and experience in the areas of game design elements including names, themes, play formats, color selection, etc.; secure computer game tape/production file generation; production scheduling; quality control and assurance; information technology; and security. WORK HISTORY 1999-Present, Scientific Games – Director, Game Audit and Review • Serves as primary contact with independent auditors; verifies independent auditors receive required reports to provide their game audit attestation • Works closely with programmers and audits game data to verify games produce as required • Works closely with internal auditing department to verify game data is produced according to working papers 1997-1999, Scientific Games – Manager, Game Review • Provided production support and expert consultation for the game programming department • Worked closely with lottery customers to develop appealing, playable, secure, well-conceived games 1995-1997, Scientific Games – Instant Game Review Specialist • Reviewed working papers and prize structures to ensure accuracy and validity for specific game type 1992-1995, Scientific Games – Senior Game Programmer/Game Programmer/Junior Programmer • Responsible for instant game validation information and generating game data that appears on printed instant ticket lottery games • Generated game data for the debut of Scientific Games’ probability games, Winner’s Choice • Developed specific programs to validate the probability games on retailer terminals for LRTs and SciScans EDUCATION/CERTIFICATIONS • West Georgia College, Carrollton, GA – B.S. Mathematics and Computer Science, 1992 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING GREGORY LEWIS SUPERVISOR, GAME VALIDATION CONTRACT ROLE Greg is responsible for the creation of validation materials specified by lottery guidelines. SUMMARY OF EXPERIENCE Greg has 20 years of lottery experience. He has been an integral part in the creation of new accounts as well as start-up lotteries. Greg has created programs and procedures necessary to generate data to be used in conjunction with customer validation systems. He has knowledge and experience in the areas of secure computer game tape/production file generation; and security. WORK HISTORY 1999-Present, Scientific Games – Supervisor, Game Validation • Responsible for the supervision of all aspects of validation • Teaches validation programmers the procedures for creating customer files • Serves as Scientific Games’ contact regarding customer questions 1997-1999, Scientific Games – Senior Game Programmer • Wrote all programs and procedures for new contracts as well as providing changes regarding existing customers’ requirements • Assisted programmers during transitions to ensure accurate data was delivered to the customer 1993-1997, Scientific Games – Game Programmer/Junior Programmer, Validations • Updated and improved validation programs • Conducted computer audit and manual audit of game files to verify accuracy • Created files required for the validation of tickets • Processed game validation tapes and prepared them for delivery to lottery customer 1992-1993, Scientific Games – Computer Operator • Monitored the contracted requirements of each lottery as applies to validations • Generated ticket data prior to press EDUCATION/CERTIFICATIONS • Georgia State University, Atlanta, GA – B.A. Computer Information Systems, 1991 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING PAULA MALTMAN MANAGER, PLANNING AND PRODUCT DELIVERY CONTRACT ROLE Paula schedules games through finishing operations and arranges shipments. SUMMARY OF EXPERIENCE Paula has 18 years of instant lottery ticket experience in the areas of production scheduling, packaging and quality assurance. She has knowledge and experience in the areas of production scheduling; quality control and assurance; packaging and distribution; security; and customer service/account management. WORK HISTORY 2003-Present, Scientific Games – Manager, Planning and Product Delivery • Works with press scheduler to ensure production time frames are sufficient to meet customer delivery requirements • Schedules all games for production across 14 packaging lines, taking in account special equipment needs for product variance • Establishes daily shipping schedule to balance production capabilities and customer expectations • Manages transportation partner relationships to ensure secure and timely delivery of ticket shipments 2000-2003 (Alpharetta), 1989-1994 (Gilroy), Scientific Games – Manager, Quality Assurance • Ensured that all of the tickets printed at Scientific Games’ Alpharetta and Gilroy facilities met or exceeded the company’s quality assurance standards • Supervised a team of 33 inspectors who perform various quality inspections prior to each game going to press, during print runs, and through finishing operations • Administered Corrective Action Program for problem detection and correction as part of continuous improvement process • Managed the company’s ISO 9002 system for the Alpharetta plant and for cooperative services sites 1994-2000, Scientific Games – Packaging Manager • Supervised the workforce responsible for ticket inspection and pack wrapping and boxing ensuring standards of quality are met throughout the process • Managed preparation of shipping/inventory documents from data collection and reconciliation to preparation to ensure accuracy EDUCATION/CERTIFICATIONS • San Jose State University, San Jose, CA – B.A. Social Science, 1986 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JEFF MARTINECK VICE PRESIDENT, INSTANT PRODUCT DEVELOPMENT CONTRACT ROLE Jeff researches and develops new added-value instant ticket features and develops products and distribution methods that will increase a lottery’s profitability. SUMMARY OF EXPERIENCE Jeff has 22 years of lottery experience including marketing and product development as well as strategic and tactical marketing planning. His portfolio of lottery projects includes South Dakota, Minnesota, Iowa, Connecticut, Illinois, New Jersey, Pennsylvania, Florida, and Delaware. He has knowledge and experience in the areas of prize structure design; secure instant ticket manufacturing processes; lottery sales, industry trends and market analysis relating to game recommendations; product management; customer service/account management; and marketing analysis and planning. WORK HISTORY 2006-Present, Scientific Games – Vice President, Instant Product Development • Responsible for the development of value-added printing features for printed products portfolio as well as new and improved products and product distribution methods 2004-2006, Scientific Games – Regional Director • Involved in the development and implementation of more than 1,000 instant games • Developed and implemented strategic and tactical marketing plans • Developed inventory management tools to assist lotteries in developing accurate game orders 2001-2004, Scientific Games – Account Manager • Attended game planning sessions and focus groups to help ensure that marketing strategies were consistent with customer needs • Analyzed sales data and research results in order to develop sales strategies and new game concepts and served as project leader on new game initiatives 1997-2001, Connecticut Lottery Corporation – Online Product Manager • Served on marketing team in charge of instant game planning, advertising and promotions 1990-1997, Connecticut Lottery Corporation – Various Positions • Served as field representative and retail services supervisor EDUCATION/CERTIFICATIONS • Southern Connecticut State University, New Haven, CT – B.S. Business Management, 1997 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING DENNIS MILLER VICE PRESIDENT, SALES ADMINISTRATION CONTRACT ROLE Dennis provides the sales team with guidance on meeting objectives and customer satisfaction. SUMMARY OF EXPERIENCE Dennis has over 27 years of experience in the lottery industry including customer service, sales, marketing, research, and operations. He has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; production scheduling; secure instant ticket manufacturing processes; lottery sales, industry trends and market analysis relating to game recommendations; product management; security; customer service/account management; and market analysis and planning. WORK HISTORY 2011-Present, Scientific Games – Vice President, Sales Administration • Provides sales team with guidance on meeting objectives and increasing customer satisfaction • Provides management oversight for the customer satisfaction 2006-2011, Scientific Games – Vice President, Global Customer Service and Sales Administration • Provided support to Scientific Games global customer service organizations to ensure customer satisfaction 2005-2006, Scientific Games – Senior Regional Director • Responsibilities included marketing and sales, industry trends, game design, administration, prize structures, strategic planning, product and industry research, and best practices 2004-2005, Scientific Games – Director, Marketing Services • Researched and developed marketing programs to increase lottery sales 1993-2003, Dittler Brothers/OGT – Vice President, US Sales • Served as US sales director and senior account executive EDUCATION/CERTIFICATIONS • Chemeketa Community College, Salem, OR PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ERIC MITCHELL SENIOR DIRECTOR, MARKETING INFORMATION SYSTEMS CONTRACT ROLE Eric provides support for marketing systems. SUMMARY OF EXPERIENCE Eric has 15 years of lottery experience and has been involved in software development for more than 21 years. He has participated in the design, development, and deployment of instant ticket distribution, lottery retailer point of sale, and lottery central host systems. He has knowledge and experience in the areas of lottery sales, industry trends and market analysis relating to game recommendations; and marketing analysis and planning. WORK HISTORY 2006-Present, Scientific Games – Senior Director, Marketing Information Systems • Manages enhancements and operations of MAP™ • Served as Product Manager for SciTrak Ultra • Designed marketing add-on modules and systems 2005-2006, Scientific Games – Director, Business Analysis • Managed a team of business analysts working with software engineering to define customer requirements 2002-2005, Scientific Games – Manager, Software Development • Managed conversions, and maintained and enhanced the AEGIS system for customers 2000-2002, Scientific Games – Architect, Retail Solutions • Designed and developed software for a new in-lane terminal • Worked on research and development projects relating to retailer products and services 1999-2000, Scientific Games – System Analyst, Online Software Support • Lead developer for New York Cooperative Services Program instant ticket system conversion • Participated in development of conversion suite and provided technical support for Western Canada Lottery Corporation instant/online system 1997-1999, Scientific Games – Senior Programmer/Analyst, Instant Software Support • Supported IL/MVS instant ticket system for various US lotteries • Supported and enhanced client/server instant ticket sales system EDUCATION/CERTIFICATIONS • Georgia Institute of Technology, Atlanta, GA – B.S. Computer Science, 1988 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ANTHONY MOLICA VICE PRESIDENT, SALES DEVELOPMENT CONTRACT ROLE Anthony is part of the team responsible for managing and delivering services related to Scientific Games’ SalesMaker offering. He will assist the Lottery in analyzing and executing programs that further develop retailer productivity through implementation of industry best practices. Anthony has knowledge and experience in the areas of game design elements; packaging and distribution; lottery sales, industry trends and market analysis; product management; customer service and account management; and market planning. SUMMARY OF EXPERIENCE Anthony has 27 years of lottery experience. Prior to joining Scientific Games, he served as the Director of Sales for the Multijuegos Lottery in Mexico, as well as the director of both the Washington and California lotteries. WORK HISTORY 2012-Present, Scientific Games -– Vice President, Sales Development • Responsible for assisting the Lottery the analysis and execution of programs that further develop retailer productivity 2004-2011, Anthony Molica & Associates – President • Provided consulting services to US and international lotteries and vendors 2003-2004, California Lottery – Chief Executive Officer • Managed lottery staff of more than 650 • Increased sales, resulting in excess of $2.9 billion; exceeded goal by 8% 2002-2003, Washington Lottery – Executive Director • Managed lottery staff of nearly 150 and annual sales of $450 million 1999-2002, California Lottery – Director of Sales, Director of Sales Planning • Managed sales division staff of 260 and nearly $2.9 billion in annual sales 1989-1999, California Lottery – Chief of Key Accounts Department • Administered and managed all key account functions within sales division 1985-1989, California Lottery – District Sales Representative/Manager • Supervised District Sales Representatives, office staff, and warehouse personnel EDUCATION/CERTIFICATIONS • California State University at Sacramento – B.A. Social Science, 1972 • American River College, Sacramento, CA – A.A. Liberal Arts, 1969 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ANDREW MOLINA GRAPHIC DESIGNER CONTRACT ROLE Andrew is responsible for the development of all working paper artwork components and associated materials including ensuring that all instant game designs for assigned accounts are press-ready and meet client and security specifications. SUMMARY OF EXPERIENCE Andrew has approximately 30 years of experience in graphic design in a number of industries including lottery, print manufacturing, service bureaus and retail. He has thirteen years of experience in lottery instant game design from conceptual development through technical design and pre-press manufacturing. Prior to joining Scientific Games in 2007, Andrew worked at Oberthur Gaming Technologies in various design positions, including graphic designer, imaging designer, and pre-press technician for a number of US and international lotteries. He also worked as a freelance designer where he developed and designed marketing-related program materials. WORK HISTORY 2007-Present, Scientific Games – Graphic Designer • Serves as graphic designer with primary responsibility for the development of working paper and related instant game collateral materials for assigned accounts • Contributes to instant game catalog designs 1999-2007, Oberthur Gaming Technologies – Graphic and Production Designer • Responsible for the development of lottery instant game designs and working paper artwork and collateral materials • Responsible for the development of game layouts and font creation • Responsible for file preparation and film output 1995-1997, H.I.S.D. McCollum High School – Vocational Teacher • Taught graphic design and offset printing to high school students 1983-1995, Freelance Designer – Artist, Graphics, Promotional designs • Responsible for the development and design for a multitude of marketing-related materials including banners, brochures, collateral, posters and identity packages EDUCATION/CERTIFICATIONS • Texas A&I University, Kingsville, TX – M.S. in Art, 1989 • Texas A&I University, Kingsville, TX – B.F.A., 1987 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING BRYAN MURPHY MANAGER, PACKAGING CONTRACT ROLE Bryan manages packaging operations for Scientific Games printed products. SUMMARY OF EXPERIENCE Bryan has five years of experience with Scientific Games printed products. Before joining Scientific Games in 2007, he was the senior transportation manager for the FedEx Ground Atlanta hub. He has knowledge and experience in the areas of secure instant ticket manufacturing processes as well as packaging and distribution. WORK HISTORY 2007-Present, Scientific Games – Manager, Packaging • Responsible for finishing operations for all products packaged in the Alpharetta plant • Partners with cutting edge manufacturers to provide both quality and productivity continuous improvement solutions • Provides a secure and functional product for our customers 1997-2007, FedEx – Senior Transportation Manager • Managed the movement of inbound and outbound packages to and from Atlanta across 48 states EDUCATION/CERTIFICATIONS • David Lipscomb University – B.S. Business Administration-Management, 1989 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING DAN O’BRYANT DIRECTOR, US INSTANT PRINTED PRODUCTS CONTRACT ROLE Dan oversees printed products processes for Scientific Games’ Alpharetta, Georgia facility. SUMMARY OF EXPERIENCE Dan has 40 years of printing industry experience, including 14 years with Scientific Games. He has knowledge and experience in the areas of production scheduling; secure instant ticket manufacturing processes; quality control and assurance; packaging and distribution; product management; security; and customer service/account management. WORK HISTORY 2005-Present, Scientific Games – Director, US Instant Printed Products • Directs manufacturing operations to ensure a professional, high quality, productive, cost efficient facility that produces superior quality instant lottery tickets • Works with department managers to establish and update all plant systems and procedures to ensure that all tickets are produced in a secure, high-quality manner • Responsible for the entire ticket production process, from working with the cylinder and film suppliers to monitoring the shipment of tickets to customers • Collaborates with other departments to improve existing chemistry and develop new chemistry for ticket quality and security enhancements • Oversees all production functions, including scheduling games for press dates, obtaining film for ticket imaging, ordering press cylinders for ticket printing and producing point of sale materials for lottery customers 2002-2005, Scientific Games – Operations Manager 1998-2002, Scientific Games – Prepress Film/Press Manager • Implemented internal prepress production • Set-up complete workflow including purchasing equipment needed to produce film, plates and proofs for two web presses EDUCATION/CERTIFICATIONS • Georgia Institute of Technology, Atlanta, GA – Undergraduate studies in Finance PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JAMES ODUM MANAGER, QUALITY ASSURANCE CONTRACT ROLE James oversees quality and security testing processes during the printing of instant ticket games. SUMMARY OF EXPERIENCE James has seven years of lottery printing experience with a focus in quality assurance, ISO quality system implementation, internal quality auditing, production control, statistical process improvement, and project management. He has knowledge and experience in the areas of production scheduling; secure instant ticket manufacturing processes; quality control and assurance; and security. WORK HISTORY 2010-Present, Scientific Games – Manager, Quality Assurance • Responsible for managing Quality and Security Lab departments; coordination of quality assurance procedures and activities related to ticket production and process improvement across the company 2008-2009, Scientific Games – Process Control Analyst • Responsible for analyzing and reporting on waste and delay on a monthly basis • Worked closely with Quality and other departments to implement continuous process improvement projects across the company 2005-2007, Scientific Games – Quality Assurance Senior Lead • Responsible for drafting and implementing quality and ticket security procedures; also responsible for customer complaint research and response and maintaining ISO 9000:2001 compliance and certification EDUCATION/CERTIFICATIONS • Clemson University, Clemson, SC – B.S. Graphic Communications, 2005 • ISO 9000:2001 Lead Auditor • Six Sigma Green Belt PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ARISTOTLE "TELI" PARIANOS DIRECTOR, SECURITY CONTRACT ROLE Teli provides corporate oversight to the physical security operations. He conducts installation and remote administration of security systems, emergency contingency planning, and disaster recovery response. SUMMARY OF EXPERIENCE Teli has 15 years of experience in security printing operations including lottery, promotional games, US postage stamps, and direct mail coupons. He has directed security, quality assurance, and game auditing departments at multiple sites. Teli has knowledge and expertise in the area of security. WORK HISTORY 2002-Present, Scientific Games – Director, Security • Directs security operations to ensure the integrity of operations, facilities, personnel, and systems including physical security for management information systems and corporate functions • Responsible for physical security programs, life safety and security systems, disaster recovery, safety, and primary emergency response programs • Conducts internal investigations, provides risk assessment/management, and provides employee and manager training • Responsible for all phases of new instant product site development from site selection, system design and installation, UPS/power generation, remote monitoring, and administration through operational start-up and continued compliance 1997-2002, Quebecor World (Formerly Dittler Brothers and World Color) – Security and Safety Manager • Managed security, quality assurance, and game auditing functions for printed products, lottery, promotional games, postage stamps, administration of security and life safety systems and programs, and administration of personnel screening • Conducted database lottery ticket reconstructions and game closeouts of Dittler Brothers lottery products still in the field EDUCATION/CERTIFICATIONS • Non-Commissioned Officer Academy JLDC, PLDC, BNCOC, ANCOC, US Army – Fort Bragg and Fort Campbell • Hopkinsville Kentucky Community College and FSU satellite, Republic of Panama PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING DEBBIE PENTECOST MANAGER, INSTANT GAMES CONTRACT ROLE Debbie manages all facets of game development upon approval of prize structure and artwork, production, and delivery to ensure they are accomplished within established timeframes. She has knowledge and expertise in prize structure design; product management; and customer service and account management. SUMMARY OF EXPERIENCE Debbie has eight years of experience with Scientific Games and more than 31 years of experience in the printing industry. PERCENTAGE OF TIME DEDICATED TO NEW HAMPSHIRE 25% WORK HISTORY 2008-Present, Scientific Games – Manager, Instant Games • Coordinates all activities related to “live games” including prize structure review, trademark searches, fonts/layouts, and production ready artwork • Coordinates all prepress and manufacturing-related activities for assigned games • Produces working papers for customer approval and outlines all printing and programming specifications for each game 2004-2008, Beck Graphic Solutions – Account Manager • Estimated jobs based on client specifications; gathered data for production reports; communicated deadlines and concerns to production; and provided information to accounting for billing purposes 2004, Spectrum – Customer Service Representative • Responsible for customer service for various clients 1998-2003, Scientific Games – Account Executive • Managed day-to-day contact with customer to ensure the highest level of customer service • Coordinated instant ticket production process • Produced working papers for customer approval and outline all printing and programming specifications for each game 1996-1998, The Times – Commercial Sales and Production Coordinator • Planned and coordinated all commercial production on web and sheet-fed presses EDUCATION/CERTIFICATIONS • Art Institute of Houston, Houston, TX – Production Art and Printing Management, 1987 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING AMY PRICE RETAIL DEVELOPMENT SPECIALIST CONTRACT ROLE Amy coordinates all retail development activities directly related to SalesMaker. SUMMARY OF EXPERIENCE Amy has 12 years experience in the lottery industry, beginning in the Human Resources department at Scientific Games. Amy has experience in Sales and Marketing, having supported the Chief Marketing Officer/Senior Vice President of Sales. In her current position, she is involved in the retail development process. WORK HISTORY 2011-Present, Scientific Games Corporation – Retail Development Specialist • Coordinates all retail development activities directly related to SalesMaker • Assists VP, Retail Development with production of SalesMaker training program materials • Responsible for all support related to retail development activities • Assists VP, Retail Development with SalesMaker retailer makeover installations • Assists Lottery personnel with project management of SalesMaker program 2005-2010, Scientific Games – Executive Assistant • Provided administrative support to Chief Marketing Officer and Vice President of Sales • Produced monthly account review reports for Chief Marketing Officer • Managed customer events including annual customer meetings 2000-2005, Scientific Games – Service Center Specialist • Provided administrative support for Human Resources Directors • Worked with company managers and employees to resolve problems related to benefits and compensation • Maintained employee database containing over 2,500 employees • Assembled and compiled data for various corporate reports, including EEO1 and compensation audits EDUCATION/CERTIFICATIONS • Colorado Technical University – B.A. Human Resources Management, 2006 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING KYLE ROGERS EXECUTIVE VICE PRESIDENT AND GENERAL MANAGER – MDI ENTERTAINMENT CONTRACT ROLE Kyle provides day-to-day management of the licensed properties team. SUMMARY OF EXPERIENCE Kyle has 20 years of lottery-related experience, including 12 years at the Virginia Lottery where he served as marketing director, product development manager, and research analyst. He has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; lottery sales, industry trends and market analysis relating to game recommendations; product management; and market analysis and planning. WORK HISTORY 2004-Present, Executive Vice President and General Manager – MDI Entertainment • Responsible for all of licensed games from license acquisition through game development, sales, and game launches • Responsible for creation and implementation of internet strategy for licensed games 2000-2004, Virginia Lottery – Marketing Director • Recorded sales and profits in every year as marketing director • Led transition efforts from The Big Game to Mega Millions • Introduced multi-state Lotto South to replace aging Lotto game 1996-1999, Virginia Lottery – Product Development Manager • Responsible for instant product line as well as online product line • Led Virginia’s efforts to launch the multi-state Big Game 1993-1996, Virginia Lottery – Senior Research Analyst • Responsible for all lottery research and sales analysis 1992-1993, Virginia Lottery – Research Analyst • Created lottery sales reporting functions and sale tracking information EDUCATION/CERTIFICATIONS • College of William and Mary, Williamsburg, VA – M.B.A, 1993 • University of Virginia – Bachelor’s degree, Commerce, 1990 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ROBERT RUSENKO VICE PRESIDENT AND GENERAL MANAGER, ALPHARETTA PRINTED PRODUCTS CONTRACT ROLE Rob provides quality assurance on a corporate-wide basis. SUMMARY OF EXPERIENCE Rob has 25 years of industrial experience with a strong background in engineering, technology and manufacturing. He has held senior level roles in both technology and operations in DuPont, Saint-Gobain, and General Electric. While at G.E., he was the winner of the coveted Six Sigma Gold Award. He has knowledge and experience in the areas of production scheduling; secure instant ticket manufacturing processes; quality control and assurance; and packaging and distribution. WORK HISTORY 2008-Present, Scientific Games – Vice President and General Manager, Alpharetta Printed Products • Responsible for the integration of functions that impact the end-to-end process for customer orders, including customer service, game programming, art, manufacturing, shipping, and purchasing 2007-2008, Scientific Games – Vice President, Quality and Operational Excellence • Managed operations to ensure maximum efficiency 2005-2007, DuPont Performance Materials – Operations Business Leader • Led Asset Strategy Project for all Engineering Polymers ($3 billion in Revenue) to optimize polymer and compounding assets through 2012 • Identified and implemented a Supply Chain Network Design Tool (LogicTools) to establish supply chain modeling capability and enable what-if/scenario analysis 2001-2005, Saint-Gobain Certain Teed Corporation – Vice President of Operations • Achieved record productivity in 2002 and 2003 • Led supply chain re-engineering effort 2000-2001, W.R. Grace – Director Worldwide Manufacturing • Led the development and the presentation of the manufacturing strategic plan to the CEO and corporate leadership team EDUCATION/CERTIFICATIONS • Widener University, Chester, PA – B.S. Chemical Engineering, 1987 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING ANGELA SAVIANO DIRECTOR, RETAIL DEVELOPMENT CONTRACT ROLE Angie is responsible for directing all efforts regarding the SalesMaker offering. SUMMARY OF EXPERIENCE Angie has been with Scientific Games since 2005. Her experience includes systems and instant ticket marketing, product management, warehouse distribution, and tele-sales management. Angie has knowledge and experience in the areas of prize structure design; game design elements; graphic design; distribution; lottery sales, industry trends and market analysis; product management; customer service and account management; and market analysis and planning. WORK HISTORY 2012-Present, Scientific Games – Director, Retail Development • Manages all aspects of retail initiatives 2011-2012, Scientific Games – Senior Marketing Manager • Responsible for all aspects of sales and marketing at the site level • Managed staff of 23 2007-2011, Scientific Games – TelSell Manager, Maryland Lottery • Manages staff responsible for creating orders to supply instant ticket inventory to 4,000 retailers statewide • Provides weekly lottery reports to track sales, game inventory, warehouse shipping, and inventory control for instant ticket games • Creates reports tracking vital aspects of a successful call center including number and types of calls made daily, incoming call statistics, trunk stock deliveries, and customer support surveys 2005-2006, Scientific Games – Instant Ticket Product Manager, Hoosier Lottery • Responsible for directing the design, production, and distribution of a $600 million instant ticket product line • Performed internal aspects of the Lottery's instant game processes including introducing games to the system, proofing marketing materials, and closing games 2005, Scientific Games – Online Marketing Assistant • Involved in the creation and implementation of marketing promotions EDUCATION/CERTIFICATIONS • Loyola University of Maryland, Timonium, MD – Master of Business Administration, 2010 • Purdue University, West Lafayette, IN – Bachelor of Science, 1995 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JEFF SINACORI VICE PRESIDENT, RETAIL DEVELOPMENT CONTRACT ROLE Jeff is responsible for retail business strategies, retailer and sales representative training and marketing of lottery products at retail. SUMMARY OF EXPERIENCE Jeff has 25 years of lottery experience and recognized expertise in retail training. He is a wellknown and well-respected veteran of the lottery industry. Jeff was a New York lottery agent and retailer for 17 years where his store routinely set sales records. He has been honored as Lottery Retailer of the Year by Lottery.com. He has knowledge and experience in the areas of lottery sales, industry trends and market analysis relating to game recommendations; product management; customer service/account management; and marketing analysis and planning. WORK HISTORY 2007-Present, Scientific Games – Vice President, Retail Development • Manages the SalesMaker™ product line and marketing program 2005-Present, Lottery Consultant Corporation – President • Provides retail business strategies for lotteries in New York, New Hampshire, Vermont, Maine, Indiana, Oklahoma, Maryland, Iowa, South Carolina, Minnesota, Washington, Tennessee, Georgia, and Germany • Provides retail sales training for sales representatives, management, and retailers 1987-2005, Cori’s Lucky Lottery Store (New York) – Owner • Developed and implemented strategic sales practices that resulted in becoming the topselling retailer out of 16,000 retailers in the state EDUCATION/CERTIFICATIONS • State University of New York College – Coursework in marketing and business, 1985-1987 • Nassau Community College – Coursework in marketing and general studies, 1984 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING KENNETH STEPHENS DIRECTOR, CHEMICAL RESEARCH AND DEVELOPMENT CONTRACT ROLE Ken leads the Research and Development team, focusing on development oversight of ink formulation and implementation for Scientific Games’ worldwide lottery products. SUMMARY OF EXPERIENCE Ken has extensive experience with security inks and coating products, including eight years in the lottery industry. He has a broad technical background for tracking state-of-the-art developments in water-based, solvent-based and energy curable products with the incorporation of new technology into commercial applications. Kenneth has knowledge and experience in the areas of secure instant ticket manufacturing processes and security. WORK HISTORY 2003-Present, Scientific Games – Director, Chemical Research and Development • Responsible for design, formulation and coordination of ink and coating systems for Scientific Games worldwide operations • Provides direction and coordination of internal research and development efforts along with ink and coating vendor research and development support 2000-2003, Roymal, Inc. – Vice President, Technology • Designed and implemented ink and coating systems 1994-2000, Roymal, Inc. – Research and Development Manager • Responsible for all research and development, quality control and production 1987-1994, Mead Corporation – Projects Manager/Senior Development Chemist • Conducted product development in diverse areas such as paper coatings, overprint varnishes, film and foil coatings, functional/FDA compliant coatings, color dispersions 1984-1987, Georgia-Pacific Corporation – Chemist • Provided technical support to research and development staff and sales department 1982-1984, Georgia-Pacific Corporation – Technologist • Responsible for polymer synthesis, modification, and analysis of in-process and finished products EDUCATION/CERTIFICATIONS • Mercer University, Macon, GA – B.S. Biology; Chemistry, 1978 • Georgia State University, Atlanta, GA – Graduate studies in Microbiology, 1981-1982 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING RYAN STOVALL SENIOR SYSTEMS ADMINISTRATOR / SECURITY ANALYST CONTRACT ROLE Ryan manages the Operations and Ticket Reconstructions teams. SUMMARY OF EXPERIENCE Ryan has 14 years of experience in the field of information technology with an emphasis on systems implementation, application development, and information security. He has experience with graphic design; secure computer game tape/production file generation; quality control and assurance; information technology; and security. WORK HISTORY 2008-Present, Scientific Games – Senior Systems Administrator/Security Analyst • Manages the Operations and Ticket Reconstructions team • Works closely with the Director of Software Development to enhance the security of existing systems, provide guidance for new systems, and ensure availability of critical systems and data • Responsible for the installation, operation, and support of the Game Programming department's Information Technology assets • Assisted with the implementation of the Game Programming department’s ISO 27001 Information Security Management System 2005-2008, Scientific Game – Systems Administrator and Developer • Administered and supported the computer infrastructure required for the production of instant lottery ticket data generation, including more than twenty Windows servers, department firewall, and approximately 35 users • Responsible for the design, recommendations, and implementation of new computer, storage, and networking systems to increase efficiency and security 2002-2005, Rock-Tenn Company – Web Developer • Designed, developed, implemented, and supported web applications for the company Intranet • Programmed Microsoft SharePoint Portal Server customizations 1999-2001, Rock-Tenn Company – PC Systems Technical Analyst • Created software installation packages to deploy new and updated software 1998-1999, Frey-Moss Structures – Systems Administrator • Performed network administration and provided computer support to end-users EDUCATION/CERTIFICATIONS • Georgia Institute of Technology, Atlanta, GA – B.S. in Management, 1998 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING RICK TIDWELL STUDIO MANAGER CONTRACT ROLE Rick manages the Creative Services studio and oversees the development of graphic design workflow and ticket artwork. SUMMARY OF EXPERIENCE Rick has 10 years of experience in providing lottery-related art direction and graphic design. Before he joined Scientific Games in 2002, Rick worked as art director for an advertising agency in Orlando, Florida. He has a solid background in all components that comprise a lottery instant game, both creatively and technically. His previous experience at Scientific Games in the prepress department has provided valuable insight regarding technical specifications and requirements for each press and security requirements. His extensive career in design and strong leadership skills support his ability to manage the largest instant ticket design team and workflow in the industry. WORK HISTORY 2010-Present, Scientific Games – Studio Manager • Responsible for day-to-day management of all creative services department workflow • Oversees the development of all artwork produced and quality output; provide creative and technical guidance as required • Serves as liaison between creative services, client cervices, and pre-manufacturing • Responsible for team of 25 designers • Serves as integral member of Discovery Team and Dream Team 2002-2010, Scientific Games – Graphic Artist • Designed instant lottery tickets from concept to completion for domestic and international lottery customers • Worked with lottery representatives, Scientific Games’ account services personnel, and other staff to create the artistic characteristics of instant tickets; worked with production control and account services to meet game scheduling deadlines • Served as main graphic designer to develop instant ticket designs for the Maine, France, Netherlands, United Kingdom, and Golden Casket lotteries; provided back-up graphic design services for the Poland, Greece, and Indonesian lotteries • Developed new symbols for instant ticket play areas EDUCATION/CERTIFICATIONS • Valencia Community College, Orlando, FL – A.S. Graphic Design, 1996 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING JAMES TRASK PRESIDENT, PRINTED PRODUCTS GROUP CONTRACT ROLE Jim oversees production operations of instant lottery games. SUMMARY OF EXPERIENCE Jim has more than 35 years of lottery and security printing experience. Before joining Scientific Games in 2002, he served as president of a Canadian lottery systems provider. He has knowledge and experience in the areas of prize structure design; game design elements including names, themes, play formats, color selection, etc.; graphic design; production scheduling; secure instant ticket manufacturing processes; quality control and assurance; packaging and distribution; lottery sales, industry trends and market analysis relating to game recommendations; product management; accounting; security; customer service/account management; and marketing analysis and planning. WORK HISTORY 2010-Present, Scientific Games – President, Printed Products Group 2007-2010, Scientific Games – Senior Vice President, Worldwide Printed Products • Managed printing operations for Scientific Games’ manufacturing divisions 2002-2007, Scientific Games – Managing Director • Served as managing director of printed products operations in Europe, Middle East, and Africa 1999-2001, Canadian Bank Note Company, Limited – President • Responsible for lottery operations, including profit and loss • Served as president and chairman of Creative Games International, Inc. 1990-1997, Oberthur Gaming Technologies – Senior Vice President, Montreal • Responsible for the sales, marketing, new product development, new market development, corporate advertising, quality assurance, and legal counsel 1988-1990, Oberthur Gaming Technologies – Vice President Operations, Toronto • Responsible for a staff of 100 and three production facilities 1986-1988, Oberthur Gaming Technologies – Vice President Marketing, Toronto • Established and managed international, US, and Canadian sales teams 1976-1986, British American Banknote – Operations Manager/Various Other Positions EDUCATION/CERTIFICATIONS • York University, Toronto, Ontario – M.B.A., 1976 • Ottawa University, Ottawa, Ontario – B.A., 1974 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING AARON WARREN MANAGER, PRODUCTION PLANNING AND SCHEDULING CONTRACT ROLE Aaron oversees scheduling and planning from the design phase through packaging for all games produced at the Alpharetta facility. SUMMARY OF EXPERIENCE Aaron has 12 years of printing experience, having worked in estimating, customer service and production. He has knowledge and experience in the areas of production scheduling; secure instant ticket manufacturing processes; quality control and assurance; and security. WORK HISTORY 2005-Present, Scientific Games – Manager, Production Planning and Scheduling • Plans games from the initial art stage though the printing process • Responsible for scheduling the five presses in the Alpharetta facility as well as coordinating the transfer of work to our other plants across the world 2003-2005, Scientific Games – Production Control Manager • Responsible for the production control department in setting up and printing jobs across four presses • Identified and resolved production issues for new products and designs 2001-2003, Scientific Games – Production Scheduler and Trainer • Scheduled all production in the Alpharetta plant on four presses using flexo, offset, gravure and variable imaging • Reviewed planned press set-up and artwork 2000-2001, Scientific Games – Estimator Compliance Analyst • Responsible for estimates of new instant scratch-off games • Prepared pricing for potential new lottery, as well as verifying pricing for lottery billings • Managed press schedule and training EDUCATION/CERTIFICATIONS • Clemson University, Clemson, SC – B.S. Graphic Communication, 1999 PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SECTION 3.8: IMPLEMENTATION Scientific Games welcomes this opportunity to focus on the implementation component of the contract. Of course the implementation phase is an integral and crucial component of the successful migration of your existing gaming system. Scientific Games software, hardware, and service elements of the new AEGIS-EF™ system will be delivered, installed, tested, and put into production; any pre-existing information and processes will be integrated into the new AEGIS-EF system. The AEGIS-EF system will process tickets and all instant product related transactions to include: validations, full and partial pack returns, stolen ticket reporting, distribution, shipment confirmation, activation and settlement from the existing AEGIS system. All wagers for future games will be converted from the AEGIS to the AEGIS-EF at cutover. Scientific Games will support validations on all games, including past unvalidated winners. Scientific Games is the vendor that has the most diverse migration experience within the industry and provides more Point-of-Sale (POS) equipment connecting to other vendors’ systems than all other vendors combined. We are proposing a “phased migration” approach as the migration strategy for the Maine State Lottery that will be completed on June 30, 2013. TWO-PHASE MIGRATION For the Maine State Lottery’s implementation, Scientific Games will utilize a two-phase migration to an all IP, private Lottery network that eliminates retailer and sales disruptions, and early installation of the terminals and a suite of technology devices that are customizable to support retail and in-store lottery sales. Delivery of the enabling technology to retail locations is scheduled to begin on May 3, 2013 and be completed by June 28, 2013. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-2 SECTION 3.8: IMPLEMENTATION Scientific Games has invested in a customized phased migration to the new POS devices and IP network. Phased migration is a low risk approach enabling the early implementation of retailer equipment and communications infrastructure at each retailer location, which is later followed by a controlled conversion of the central data system. Our unique phased migration will not require two terminals be installed at a retailer location, and avoids the risk of all terminals state-wide being ‘cutover’ on the same day. In our approach, the install of the new terminal will be handled much like a typical field service call with a new terminal being ‘swapped’ for the existing terminal. The retailer will immediately begin selling on the new terminal before our technician leaves. There are three key benefits to this implementation strategy: 1. Risks associated with the overall conversion of the system are substantially reduced, thereby avoiding disruption to the Maine State Lottery’s existing revenue stream. 2. Conversion is completely transparent to lottery retailers and allows the early installation of new enabling technology. 3. Logistical, communication, and management requirements for the Lottery, your retailers, and players are significantly lessened. The bottom line is that retailers will not have to wait until the scheduled switchover of the central data system to begin enjoying the benefits of the new enabling technology. Retailers will also not have to contend with having two terminals on their counters at the same time. WHY IS SCIENTIFIC GAMES THE BEST AT “TWO-PHASE MIGRATION?” To make this approach work, we look at the areas that have the most risk and then design the proper solutions to reduce and eliminate that risk. A great example of this forward-thinking started with our latest generation of retailer POS applications. In addition, the WAVE™ was specifically built and designed to meet the high expectations and requirements of retailers. We built additional flexibility and adaptability into the design of the WAVE terminal’s protocol communicator component. Having built in this functionality, Scientific Games offers the best and most seamless migration strategy to customers like the Maine State Lottery who will be migrating from an AEGIS system to our latest state-of-the-art AEGIS-EF system. This approach has a proven track record of success. Our Iowa, Indiana, Pennsylvania, Connecticut and Maryland migration projects have followed this project methodology and provided each jurisdiction with a seamless migration from the legacy system to the AEGIS-EF solution. The bottom line is that this approach is not theory; it is proven to provide the lowest risk and highest level of satisfaction for the Lottery, its retailers, and the players. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-3 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-4 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-5 CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-6 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-7 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-8 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8.1 CONVERSION STRATEGY RFP Requirement: The Vendor is at liberty to propose a conversion strategy that would best support the Lottery’s implementation. The Vendor shall describe the pros and cons of the approach proposed. Response Note: At a minimum, the following Lottery goals must be addressed in the description: Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games proposes a customized plan for the Maine State Lottery that focuses on the seamless migration to our state-of-the-art technology solutions. This phased migration plan will minimize the risk for the Maine State Lottery, allowing ongoing business continuity during the migration period, and significantly increasing retailer satisfaction during the transition. The benefits to this phased migration approach are significant and exceed this requirement for the following reasons: LOTTERY BENEFITS ● Earliest installation and use of new terminal, communications and customer display technologies produces excitement and enhances the ability to increase sales. ● Earliest installation and use of Approach ticket checkers, and the improvement in player experience and security these devices enable. ● A lower-stress migration for retailers results in higher satisfaction of the retailer base that in turn will be willing to promote Lottery products to players. ● The two-week pilot program of the ten WAVE terminals, prior to full scale rollout, will confirm proper terminal functionality on the existing AEGIS system. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● Figure 3.8-1: Benefits of the Phased Migration MAINE STATE LOTTERY 3.8-9 SECTION 3.8: IMPLEMENTATION 3.8-10 RETAILER BENEFITS ● Highly efficient, user-friendly interface will give the clerks a pleasurable experience selling lottery products. ● Out with the old and in with the new, allows the retailer the ability to recover valuable counter space and not have to contend with two terminals in the store during the migration period. All installations are done in a single visit. ● All retailer-related activities are completed prior to conversion, so there is no interruption to Lottery operations from the retailer’s perspective on conversion day. PLAYER BENEFITS ● Happy and excited clerks convey that energy to players and prospects. This positive energy encourages players to return to the store and play more often. ● The early installation of ticket checkers allows players to verify for themselves even before the “go live” date whether or not the tickets they are holding is a winning ticket. A system migration is more than just connecting new terminals to a new network and converting a system. It is a business transformation and optimization experience for the Lottery; delivering expanded services to retailers and leveraging new technology solutions to improve player security and market visibility of Lottery products. PROJECT IMPLEMENTATION ORGANIZATION Scientific Games’ has structured the project implementation organization with Project Management best practices and quality performance as the driver for a successful delivery of our Maine State Lottery solution. We have learned from past project implementations that it is not just the project organizational structure that is important, but also how that organization interacts with the Maine State Lottery and with the existing site operations. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION A high level view of the implementation organization clearly delineates the boundaries of communication, coordination and collaboration. As shown in Figure 3.8-2, the three primary points of contact for the project include: 1. Project Manager working with the Lottery and General Manager 2. General Manager ensures no impact to current Lottery operations by project Figure 3.8-2: Lottery Site Project Structure 3. Lottery designates a primary contact for oversight of the migration project The structure of our implementation organization ensures that project status and escalation of project issues are always overseen by senior management. Every lead of each group has a direct line to a senior manager within the corporate offices, of which each of those senior managers has a direct line to the President of the Lottery Services business division. We have put into place high-level corporate management oversight into our project management approach as follows: ● Executive Sponsorship – William Huntley, President, Lottery Systems, is the executive sponsor for your project. ● Corporate Placement of the Project Organization – Senior Project Manager, Matt Gross, PMP, is the Lead Project Manager and will report directly to Dan Grace, PMP, Director of Project Management and Implementation. Dan will report directly to the Vice President of North American Operations, Pat McHugh. ● Monthly Project Reviews – William Huntley, the executive sponsor, facilitates monthly senior management project reviews to scrutinize every element of the implementation. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-11 SECTION 3.8: IMPLEMENTATION 3.8-12 ● Highly-Qualified Project Management Team and Team Leads – We propose a dedicated, Project Management Team with over 15 years of lottery-related project management and implementation experience. ● PMI and NASPL Methodologies – This approach is based on Project Management Institute (PMI) and NASPL best practices, and capitalizes on our experience Figure 3.8-3: Corporate Management Oversight for our Project Management to better coordinate the Approach activities of implementation and operations teams. This ensures that the implementation progresses smoothly. ● 30-60-90 Day Transition Program – To be certain that our project management organization has attained all objectives we build a transition phase into our project that begins directly after go-live. This program keeps the implementation team involved in the project after handover for a period of up to 90 days, ensuring a smooth operational transition from the implementation team to the operations team. For the Lottery conversion project, Scientific Games will use a four-tiered management model. As illustrated in Figure 3.8-4, each tier consists of a team with specific roles and responsibilities that will cohesively guide the project along each phase to a timely and successful completion. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION Four-Tiered Management Model 1. Global Management Team Having a global presence, Scientific Games understands that management direction begins at the executive level. Our corporate executives are linked with each customer as they work in concert to define our business itinerary and make key decisions for lottery business initiatives. Key executives from Scientific Games will be assigned to fulfill this role in our interactions with the Maine State Lottery. Figure 3.8-4: Scientific Games' Four-Tiered Management Model 2. Maine State Lottery Project Steering Committee Scientific Games corporate organization will interact with the Maine State Lottery Project Implementation and Ongoing Operations teams through the Maine State Lottery Project Steering Committee. Taking direction from the Lottery’s executive sponsor—William Huntley (President, Lottery Systems)—the Scientific Games Maine Project Steering Committee will be comprised of corporate representatives from Scientific Games’ departments such as hardware engineering and systems development. The committee will ensure that resources for the implementation and ongoing operations are properly allocated, key milestone dates are met, ongoing operations function in a way that meets retailers’ needs and that the Maine State Lottery continues to grow and prosper. This committee will meet on a monthly basis with the Maine State Lottery during the implementation period. 3. Maine State Lottery Implementation Project Team To demonstrate our commitment to the Maine State Lottery, Scientific Games will provide the Maine State Lottery a team of systems implementation professionals with extensive lottery experience led by Dan Grace. Guided by the Steering Committee and supported by our implementation and local operations teams, we will bring a team to the Maine conversion with unmatched experience and knowledge of the system, retailer base, and business requirements. Additional staff, if needed, will be brought in to meet timelines identified on the final implementation plan. 4. Ongoing Maine Operations Team Scientific Games will provide the Maine State Lottery with a proven, dedicated and cohesive team of industry professionals led by Darrell Frecker. They pledge to RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-13 SECTION 3.8: IMPLEMENTATION 3.8-14 provide outstanding customer service to the Lottery, retailers, and players while moving the Lottery forward to the next generation of technology and tools to drive the business. Ongoing Lottery success requires the continual integration of lottery knowledge and expertise from project inception through the life of the contract. With the four key management groups described in this section, the Lottery benefits from the most comprehensive staffing and support services available in the industry. Scientific Games will work closely with the Maine State Lottery during the project initiation phase to take full advantage of the new opportunities that this migration presents. Scientific Games-as your current partner-is well versed on how you operate your business and on day “ONE” the Lottery can be confident that Scientific Games is fully poised to immediately assist you in taking full advantage of the enhanced benefits and advancements offered in this proposal. NETWORK ROLLOUT OFFICE (NRO) We will use a Network Rollout Office (NRO) in Gardiner, Maine to facilitate logistical communication and coordination with retailers. The NRO is the nerve center and command post for managing the logistics of the implementation. Our low impact seamless approach allows us to: ● Provide an 800 number to retailers for any needed schedule changes and tracking ● Manage all installation approval communications ● Target high selling retailers first (along with chain partners) in each region ● Interface with hotline specialists ● Coordinate all field installation activities with retailers based on terminal and communications type ● Schedule a terminal install, remove old equipment, and ensure the new terminal is installed on the new communication device talking to the legacy system ● Coordinate all third-party vendors ● Coordinate with trainers and facilities ● Interface with the operations department ● Assign failed installations to a specialized communications team capable of resolving problems and installing terminals on the same visit ● Manage all scheduling, tracking and systems support by this dedicated NRO team This additional corporate support, focusing on project related installations and implementation, allows the Lottery operation’s team to focus on our collective goal of implementing innovative ways to sell more tickets. Following our best practices RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION and through lessons learned implementing thousands of communications systems and terminals around the world. Scientific Games makes a conscious effort to keep the implementation and ongoing operations under one management structure, Service Management. This Service Management structure will not only provide a service-focused installation experience for retailers, but also support a seamless transition from implementation to ongoing field operations following the migration period. Additional details regarding the Service Management team are outlined in Section 3.7.9 and related subsections. The Gantt chart calls for the installation of hundreds of new WAVE terminals per week over the course of the implementation beginning in May 3, 2013. A Gantt chart graphically displays a project schedule, depicting progression relative to time and is used in planning and tracking a project. These installs are closely synchronized with retailer training and communications provisioning. We will use multiple installation teams, managed through the NRO, working concurrently in many locations across the state. The Gantt chart is provided behind the “Supplemental Information” tab card located at the end of this section. REDUCED RISK The sequenced nature of our phased migration allows early installation and immediate activation of the new terminals and communications prior to the migration of the system’s back-end. Scientific Games’ customized approach allows the installation of the new terminals and communications devices to be handled much like a routine service call. The implementation responsibility for the new terminal and network resides within our operations organization, which follows best practices for retailer installation and service management. This project structure will not only provide for a service focused installation experience for the retailer, but also will support a seamless transition from implementation to ongoing operations following the migration period. Our installation service technicians will install and test the new communications device to be used at that location. After communications with the central site are confirmed, the technicians will remove the old terminal and position the new terminal in its place, thereby eliminating the need for duplicate terminals on the counter for months, wasting valuable counter space. Retailers can begin selling and validating lottery tickets immediately on the new terminals prior to the central system cutover to the new AEGIS-EF. This reduces the risk of sales disruption. As an additional risk mitigation effort, we will perform a pilot installation of approximately ten retail locations that will run for approximately two weeks prior to a full roll out of the WAVE terminals. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-15 SECTION 3.8: IMPLEMENTATION 3.8-16 This allows us to: ● Test our installation procedures and make any last minute changes to improve installation times and retailer satisfaction. ● Ensure the terminal and communications are functioning properly on the current Gaming system. It also allows both the Maine State Lottery and Scientific Games to gauge how the application is functioning by observation of retailers’ use and feedback. We will then be able to make small modifications to the applications as appropriate to improve the retailer and player experience. After the new terminals are in place, the second phase of the migration involves switching the network to the new central system. Having already been trained and having previously adopted the new WAVE terminals into their business, the system migration “go live” day will be transparent to the retailers. By decoupling the terminal migration and the central system migration, our approach dramatically reduces the potential stresses and confusion of introducing all new technology at once. This method permits Scientific Games to give appropriate focus to each phase of the installation and on their specific deliverables. RETAILER FOCUSED An additional benefit of our phased approach is that both Scientific Games and the Maine State Lottery can focus our collective attention on the retailers during the very critical terminal installation phase. It is during this time that retailers will have the most questions and issues, requiring a prompt and effective response. As described throughout Section 3.7, we will make significant resources available during this period to address retailer questions and provide general education and training. Retailers will initiate transactions on their new WAVE terminals on which they will have already been trained and selling tickets for several weeks. This is the best way to offer retailers a smooth and seamless transition while also greatly reducing the risk of any migration problems for the Maine State Lottery. ACTIVE FEEDBACK While handling a wide variety of retailers and retail environments, each installation can be a different experience. What works for most locations won’t necessarily work at others. As part of our “Always Improve” initiative, we incorporate installation feedback into the NRO to allow us to assess the comprehensiveness of our procedures and how we are interacting with retailers. Early and constant feedback from retailers is analyzed by the NRO to determine if they are having a good experience with their installation teams. This is just one more step that Scientific Games takes to ensure the migration is a positive experience for each Maine retailer. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION PROS AND CONS OF A PROPOSED MIGRATION APPROACH While both “Single Step” and “Phased” Migration, have been used successfully by major vendors in the lottery industry, recent industry experience reflects a more positive retailer and Lottery experience with the phased migration approach. Our custom-designed phased migration will convert all of your retailers to the new network communications well in advance of the offered migration day. In fact, with Scientific Games’ phased migration approach, there no longer is a major risk day and the migration day will be just another ordinary, business-as-usual day for the Maine State Lottery and your retailers. With our phased approach, the risks of migration are tightly controlled and mitigated. Because we convert the retailers early and in staggered groups, there is never a risk of wide-spread outage or delay. Figure 3.8-5: Scientific Games Value Benefits MIGRATION COMPONENT VALUE BENEFITS OF PHASED MIGRATION APPROACH Retailer Experience Retailers are kept informed throughout the process by the National Response Center. They will be trained to use the new WAVE terminal just before it is installed – typically within three to five days of completing their training session. Retailers will appreciate not having duplicate terminals on their counters while awaiting the control system migration. Terminal Migration Full scale installation is scheduled to begin as early as May 3, 2013, and be completed by early June 28, 2013 allowing the retailers time to become fully trained and comfortable with the new WAVE terminals and peripherals well in advance of the migration date. Data Migration Data migration is an easy process and, as your current vendor, we are able to preserve historical data. Central System Migration AEGIS-EF will replace the current AEGIS System one week ahead of the RFP schedule. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-17 SECTION 3.8: IMPLEMENTATION 3.8-18 3.8.1.1 MINIMIZING CONVERSION LIMITATIONS RFP Requirement: Minimizing conversion limitations (such as coming up late on start-up day or without the full complement of retailers or products available). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games firmly believes that proactive risk management minimizes migration limitations. Starting at contract signing, risks will be managed within the context of the Lottery project Work Breakdown Structure (WBS) and identified down to the work package (i.e., the smallest deliverable unit). To maintain focus on risk management, our Executive Sponsor for the Lottery project, William Huntley, President Lottery Systems will co-chair periodic meetings with the Director of Project Management, Dan Grace, Senior Project Manager, Matt Gross, and the core Lottery Project Team. They will analyze events or situations that could degrade project or product quality. They will then develop appropriate mitigation strategies. The following are some of Scientific Games’ processes to minimize migration limitations and exceed your requirements: ● New terminals and communications are installed just like a typical service call, minimizing disruption to the retailer. ● New terminals immediately replace old terminals upon delivery and installation so that retailers can provide uninterrupted service to players. ● Early training and migration of retailers to new terminal minimizes risk that some retailers may not have their new terminal powered on and connected online at system migration. Terminal installation occurs within three to five days of retailers attending their training sessions. ● Early completion of all pre-system migration activities and off-hour testing ensure that retailer outages are avoided or kept to a minimum (Terminal communication with the new system is tested, proven or resolved during non-operational hours. This helps make the final system migration transparent to retailers). ● No risk of retailer error and non-reporting terminals on the final system migration day because there is no such event for the retailer. On migration day the retailers use their terminal in same manner they have become accustomed to. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-19 ● All key management persons involved in the migration have a direct line of communication with the corporate oversight executive for their facet. This minimizes migration limitations by facilitating resolution of any potential trouble spot. ● Adopting NASPL certification processes, Scientific Games’ software quality management improves upon lottery industry-standard processes and methodologies with learning from real life projects. Applying lessons learned to subsequent projects minimizes migration limitations. Risk reviews will occur periodically throughout the project and focus on major project activities, including: ● Requirements collection ● Retailer technology deployment ● Installation of Central Systems ● Retailer training ● Lottery data migration ● ● Customer acceptance testing ● Launch day preparations ● Equipment manufacturing ● Network provisioning ● Software development and testing Facility construction We know that to eliminate potential migration issues, it is important to ensure that every step of the project is thoroughly thought out and meticulously executed. Our ongoing analysis of project performance and documentation of past lessons learned will improve this projects quality and directly benefit the Maine State Lottery. TERMINAL INSTALLS Scientific Games has constructed its implementation plan to ensure that critical retailer technology and communications equipment is correctly installed, and retailers are trained, well before the migration date. Early installation and deployment of retailer terminals benefit the Maine State Lottery by minimizing interruptions to retail sales. Clerks will gain plenty of experience with the new technologies prior to AEGIS-EF start-up. This minimizes trouble calls from retailers on the system migration day and, allows the Maine State Lottery and Scientific Games to focus on other essential, value-added business activities on migration day. ● Terminals, network, and systems will have been tested many times during scheduled downtime periods. ● Retailer terminals are installed over a period of months and then used daily with the existing system. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-20 ● No retailer intervention is needed at system cutover; this allows retailers to continue their focus on lottery sales. HOTLINE RESPONSE CENTER A major way to minimize migration limitations is maintaining continual awareness of events and activities throughout the project. When implementation activities begin, Technical Support Representatives (as outlined in Section 3.7.12 and related subsections) will operate the Maine State Lottery hotline response center and will expand their responsibilities to encompass project-related functions and events. They will also act as an interface between in-state teams and the Network Rollout Office. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-21 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-22 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION PROJECT FUNDAMENTALS Scientific Games takes pride in learning and improving its processes. The way we manage our projects and deploy our deliverables has vastly improved over the past several years. We understand that an organization cannot rest on its laurels because the most recent project was successful. An effective organization must reevaluate and continually strive to improve its processes after each and every project has been completed. By having our project managers PMP-certified and encouraging all members of the team to be certified or active members of professional organizations, constantly brings new methods and ideas to improve processes at Scientific Games. A good example is our NASPL certifications that we hold as an industry first. While we were performing most of the best practices identified in the program, there were many practices that had been refined to meet lottery industry standards to which we needed to adhere. Those changes brought improvement and success to our past projects. A core competency throughout these best practices is good communication. Strong documentation and specifications provide the basis for clarity in expectations and deliverables. We work especially hard at this aspect of project management. As the Maine State Lottery will see later in this section, we identify strong project reporting and monitoring practices that not only provide our customers with up-to-date status on the project, but also keep the entire project team informed regarding the latest risks, remedies, and progress within the project. 3.8.1.2 AVOIDING FAILURES AND OUTAGES RFP Requirement: Avoiding start-up day failures and outages. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has processes and procedures to ensure there are neither system failures nor outages on start-up day. As such we exceed both the requirement for a smooth transition, and everyone’s expectations. Early terminal deployment and use allows the clerks to become familiar with the new technology and user interface well before the migration date. This also allows for the terminal application to be exercised thoroughly over a period of time in real world situations. Scientific Games’ strategy and process will focus on the RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-23 SECTION 3.8: IMPLEMENTATION 3.8-24 retailer POS environment prior to putting the new transaction processing system into play. This eliminates a major portion of the common problems that could come up on migration day. At no additional cost to the Maine State Lottery we will also conduct an ambassador program to assist high volume retailers in each region on migration day. We also run a transactional simulator that connects to the Communication Front End (CFE) to vet the Online Transaction Processing (OLTP) environment. The transactional traffic generated by the transaction simulator is received and processed by the gaming system. This provides us with the opportunity to see how the system is performing in a full OLTP test. By doing so, we can also take a detailed look at the Gaming System to see if all components are properly configured and gather metrics about the performance characteristics of the gaming system. If those metrics indicate any performance issues, they are known and corrected well in advance of migration day. Taking several weeks to migrate data prior to system cutover will ensure that all files have been successfully converted, further verifying that a smooth migration day will occur. The best migration day is a quiet one for the Maine State Lottery, and one that is completely seamless to the retailer. 3.8.1.3 MAINTAINING GOOD RETAILER RELATIONS RFP Requirement: Maintaining good retailer relations and addressing retailer issues (such as inconvenient training opportunities and demand for counter space). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. A Lottery’s conversion project succeeds only if its retailers are happy, productive, and buy into the change. Scientific Games strives on maintaining good retailer relations and properly addressing and resolving retailer issues. To make sure that Maine retailers continue to contribute to the Lottery’s growth, we have focused on including extensive retailer support and interaction in our implementation strategy. Scientific Games has structured an implementation plan to exceed this requirement and ensure that the majority of retailer technology and communications is installed, and retailers are trained well in advance of the migration date. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION As we approach the start of the communications equipment installation additional information will be provided to each retailer. Soon after, they will be contacted by our NRO to schedule the installation. Each site’s installation date will be determined based upon data accumulated from site surveys, store location, receipt of landlord authorizations. Following each successful installation, NRO staff will use feedback from the installers, trainers, and retailer site employees to evaluate current procedures and determine whether processes need to be modified and improved. The NRO staff also plays a critical role in retailer training. They will contact retailers to schedule training classes that are convenient to the attendees. If unavoidable conflicts exist for the offered dates, alternate dates, times, and locations can be offered. Each retailer will receive a confirmation of their scheduled training class containing directions to the assigned training location. Upon completion of training, all participants will be entered into our Smart Services system so that we capture and retain reportable data for each retailer. This action will initiate a call from the NRO to determine the preferred day-within the subsequent seven daysfor terminal installation. Our goal is to have each store’s employees trained three to five days prior to terminal installation at their respective store. Because the new terminal is installed within a week of training, the clerks will recall their new skills by immediately using the new terminal technology on the existing back-end system. PRIORITIZED TERMINAL INSTALLS We know that the most valued retailers must receive special attention. Our phased migration plan assigns higher installation priorities to key account retailers and high sales volume stores. We will work with the Maine State Lottery staff to confirm the retailers identified for priority installs. Typically we will use your largest selling retailers (top 20%) as a starting point for those efforts. For example, Lisbon Street News, Victor News and Hannaford Supermarket #8265 in Lewiston will be scheduled among the first to be converted following completion of the retailer training program in the Lewiston/Auburn area. Within three to five days of training completion, our FSTs will be scheduled to install new telecommunications equipment and WAVE terminals along with the associated peripheral equipment. Wherever technically feasible, our FSTs will ensure that those stores with multiple high selling terminals have diverse telecom solutions for each of their two primary terminals-either different technologies for each terminal or different providers in the case of CDMAs. This will ensure that any potential telecommunications service outage will not affect both terminals, and thereby ensures uninterrupted sales. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-25 SECTION 3.8: IMPLEMENTATION 3.8-26 The same can be said for Hannaford Supermarket #8351, Shaw’s Northgate #7541 and Cumberland Farms #5604 in Portland/Cumberland County and Caribou One Stop and Page’s Variety Store in Aroostook County-the top selling stores will receive top priority in the migration scheduling, enabling your highest volume retailers to be the first to take advantage of the new equipment and technologies, thus enabling them to drive sales even further. RETAILER TRAINING For initial conversion training, the Educational Services team will provide instructor-led classes in fully equipped locations within a 40-mile radius of the retailer’s site. Working with the Maine State Lottery, we will design comprehensive learning solutions with the end goal of well-trained retailers. At Scientific Games we analyze, design, develop, implement and evaluate every learning solution to ensure that we provide measurable values to the Lottery, to your retailers and ultimately, the players. This training philosophy, commonly referred to as ADDIE (Analysis, Design, Development, Implementation, and Evaluation), is an instructional system design model that allows us to formulate an accurate and comprehensive training curriculum with our partners for all their learners. In addition, Scientific Games employs a Steps-to-Success program to effectively communicate to retailer’s information relevant to their conversion participation. Full details of our retailer training plan can be found in Section 3.7.5 and related subsections. KEY ACCOUNT TRAINING The Scientific Games training group understands that some key accounts will want to deliver their own classes to employees; a situation we have addressed in our training program. We will solve the difficulty of scheduling training for key account employees who are to be certified to train co-workers by offering classes with various start times throughout the day. AN INVOLVED RETAILER COMMUNITY It is critical to keep retailers constantly advised about the implementation project. We have had great success with distributing special “here’s what you can expect” newsletters to retailers early in the project timeline. Our communication plan calls for the delivery of these brief informative articles on topics such as training schedules, terminal design, and special project phone numbers to call. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION NEW TERMINAL IN, OLD TERMINAL OUT Our single-visit approach, unique to our phased migration strategy, will be greatly appreciated by the retailer community because it minimizes disruption to their businesses, eliminates the need for two terminals on their counters, and allows them to begin using the new technology immediately to reinforce what they recently learned at the training session. 3.8.1.4 MINIMAL DISRUPTION RFP Requirement: Minimal disruption to paying winning tickets during the conversion. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Ensuring retailers have the core competency to sell and pay winning tickets on their new terminals is the primary objective of Scientific Games’ implementation strategy and training. As described in Section 3.8.1.2 and Section 3.8.1.3, we take all the necessary steps to ensure a smooth and transparent migration. During the early terminal deployment we perform a small pilot launch to ensure that the retailer POS device and application are working properly prior to the full scale roll out. Retailer training includes all essential functions and clerks are offered ample opportunity to practice sales and, redemption tasks while other aspects of the phased migration are taking place. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-27 SECTION 3.8: IMPLEMENTATION 3.8-28 3.8.2 FORMAL IMPLEMENTATION PLAN RFP Requirement: The Vendor must provide a detailed implementation plan and time chart (Gantt, PERT, or similar) identifying the major milestones to be accomplished for the business requirements definition, construction, equipment delivery, software programming, installation, testing, and file conversion. The plan must make clear which items are on the critical path for timely implementation. The Lottery will approve the final implementation plan of the Successful Vendor. Response Note: Responsibilities of the Successful Vendor’s implementation team, of the Lottery’s implementation team, and of any of the Lottery’s other vendor providers (e.g., instant ticket supplier), must be identified. Retailer roles and responsibilities during conversion must be addressed. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Given the importance of the key initiatives that Scientific Games has proposed to increase sales and revenue for the Maine State Lottery; and the goal of implementing these as swiftly as possible, while minimizing all potential conversion limitations, we have prepared a detailed implementation plan for Volume I (Section 3.8). In addition, given the revenue potential of Keno and monitor games, have provided an implementation plan for the Keno Invited Option in Volume III (Section 3.5). We have also provided launch guidelines for other key Invited Options such as Instant Ticket Operational Services (CSP) in Volume III (Section 3.7). While the approval of any and all Options is, of course, up to the Maine State Lottery, we wanted to provide implementation information to assist you in your planning and evaluation of these options. Please reference the implementation details for the Invited Options behind the section-related tab cards in Volume III. Assuming a contract execution date of January 1, 2013, our plan includes a go-live date of June 30, 2013. Our implementation plans provide a detailed timeline identifying the major milestones to be accomplished for the business requirements definition, construction, equipment delivery, software programming, installation, testing, and file conversion. The plans note in red which items are on the critical path for timely implementation and for those required in order to meet the June 30, 2013 implementation date. We look forward to the opportunity to review this plan in depth with your team to confirm your implementation goal and determine the options, if any, the Lottery would like to include in this plan. Our Gantt chart provided for the project schedule, indicates that project tasks exceed the required RFP dates in almost all cases. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION The Gantt chart identifies the major milestones to be accomplished for the business requirements definition, construction, equipment delivery, software programming, installation, testing, and file migration. It can be found behind the “Supplemental Information” tab card located at the end of this section. Responsibilities of Scientific Games’ Implementation team, the Lottery’s implementation team, and any of the Maine State Lottery’s other vendor providers, are identified in Figure 3.8-8. Retailer roles and responsibilities during migration are also addressed. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-29 SECTION 3.8: IMPLEMENTATION 3.8-30 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-31 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-32 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL INH SCIENTIFIC SECTION 3.8: IMPLEMENTATION 3.8.3 INTERIM FACILITIES AND PROCESSES RFP Requirement: If the conversion involves interim configurations, facilities, staffing, or business procedures, the Vendor's Proposal must explicitly describe them and place their development and use within the schedule. Costs associated with interim facilities are strictly the Successful Vendor’s responsibility. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The development and use of any interim items has been identified in the Gantt chart found at the end of this section. Scientific Games’ customized migration approach will utilize our primary data center in Gardiner, Maine. We will install new systems and infrastructure in this location at the outset of the project, thereby eliminating risk of outages associated with multiple moves of mission-critical systems. Our project plan includes use of temporary warehouse space, staffing, and procedures to complement our existing warehouse during the launch. NETWORK ROLLOUT OFFICE (NRO) During implementation, our NRO will be located within our warehouse facility in Gardiner, Maine. It will have enough warehouse space to accommodate all incoming (new) and outgoing (removed) terminals, peripherals, parts, communications equipment and other supplies/components necessary to support the terminal deployment during the launch. Scientific Games recognizes and accepts that all costs associated with this facility will strictly be our responsibility. TRAINING FACILITIES Scientific Games will use the primary site facility, lease training rooms, hotel conference rooms, and key account facilities for retailer training, as well as arranging for training at corporate headquarters locations in key account locations, as agreed upon during training planning meetings. Please reference Section 3.6.4 for more details on the migration training facilities. Scientific Games recognizes and accepts that all costs associated with these facilities will strictly be our responsibility. Scientific Games will use the training facility at our primary site in Gardiner, Maine to facilitate ongoing training needs for the term of the contract. Please reference Section 3.6.4 for further details on this training facility. Our plan RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-35 SECTION 3.8: IMPLEMENTATION 3.8-36 exceeds the requirement by not disrupting any current facility or process already in place. These are not just best practices, but a better way of fulfilling our obligations and exceeding your expectations. 3.8.4 INSTALLATION AND LOTTERY ACCEPTANCE TESTING RFP Requirement: The Lottery will conduct a series of acceptance tests, which the Successful Vendor is obliged to support. Lottery acceptance testing will be conducted at the Lottery Headquarters testing room. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. We believe that in order to meet our goal of a satisfied customer, a strong collaboration effort between the Maine State Lottery and Scientific Games is needed. This requires that both the Lottery and Scientific Games partner in the defining and generation of requirements, plans, and certification criteria. Our technical support for the Lottery starts at the very beginning of the project. While some lotteries believe that all wagering systems are alike, there are in fact many fine distinctions within our system that distinguish us and set Scientific Games apart from other vendors. Scientific Games follows the NASPL best practices to align with the methodologies established by you and your peer organizations within this industry. To that end, as part of the process for system certification, we will work with you to create these best practice artifacts to establish our path to excellence and customer satisfaction. ● Test Plan – Outlines the methods, environments, Figure 3.8-9: System Certification Best timelines, and artifacts that Practices will be generated, used, and followed during the certification cycle by both the Maine State Lottery and Scientific Games. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION ● Acceptance Testing Entry/Exit Criteria – Defines the criteria that must be met for the system to progress through the Maine State Lottery certification cycle of the project. ● Component Level Test Cases – Defines the individual tests that will be performed to certify that the various defined requirements have been met. These test cases ensure that all of the components function as defined. ● Anomaly Level Test Cases – Defines the individual tests that will be performed that certify the hardiness, recoverability, and self-healing aspects of the system. ● Certification Test Script – Utilized during the final phase of the Lottery’s acceptance test cycle. This defines the exact steps to be taken in a controlled manner to certify that all of the system components are working as designed and specified. This phase of the test cycle ensures that all components work in harmony with each other and that the integrity has been established and maintained. As you can see, there are a significant amount of artifacts that must be produced before commencing the certification process. These will establish our blue print for successfully meeting our goal of accepting the system in a timely and efficient manner. Scientific Games will provide the technical support throughout the entire acceptance testing phase. The key to ensuring success is that we are in lock-step together every step along the way. This is reflected in our project management organizational structure. Given that there are so many aspects of a project that require different and highly specialized skills (that no one person could possess), we therefore separate the project management responsibilities into two distinct roles: 1. Lead Technical Project Management – Manages the budgetary and logistical side of the project; facilities, staffing, infrastructure, deployment, etc. 2. Software Project Management – Manages the definition, development, and deployment aspects of the project, including system requirements, software development, QA, integration with Lottery systems, certification, etc. The Lead Technical Project Manager (Matt Gross) and Software Project Manager (Eric Deaton) are responsible for ensuring that all of the proper support is applied and maintained for all critical project tasks throughout the installation, and Maine State Lottery QA and acceptance testing phases of the project. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-37 SECTION 3.8: IMPLEMENTATION 3.8-38 WAVE TERMINALS – LOTTERY CERTIFICATION TESTING Once Lottery certification testing begins, Scientific Games will have a Quality Assurance Engineer located at the Lottery’s facility during the work week to assist in: ● Testing the WAVE and related peripherals ● Diagnosing and reporting any defects to the software engineering group ● Answering any questions regarding functionality ● Providing the management and logistics of releasing updated applications AEGIS-EF/WAVE/(DRAW/SCRATCH) DEPLOYMENT Figure 3.8-10: WAVE Terminal and Related Peripherals This phase of the project will be much broader in scope of the testing. The introduction of the AEGIS-EF OLTP system and the WAVE POS devices that will need to be certified will require additional QA resources to assist the Lottery in these certification efforts. Once Lottery certification testing begins, Scientific Games will have a Quality Assurance Engineer available to the Lottery during the work week to assist in the same areas as listed in the bullets above. These engineers will be the same quality engineers who are involved in the quality control testing phase of the project. This will allow us to bring continuity to the testing cycle as these engineers will be extremely familiar with the functionality of the WAVE terminal and the Lottery’s specific requirements. These engineers will be there on a full-time basis during Maine State Lottery Certification Testing phase of the project. During the acceptance testing process, the software project manager will be on-site to assist in the management and communication of testing. The Quality Assurance Engineers will have a direct reporting line to the software project manager and the associated software engineers to expedite defect resolution or answers to technical issues. We believe that this organizational structure will provide the optimum support for the Maine State Lottery during the project and will allow us to augment the on-site support as needed. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-39 Please reference Section 3.8.4.1 and Section 3.8.4.4 for information on how we exceed RFP requirements for installation and acceptance testing. 3.8.4.1 SCHEDULE FOR ACCEPTANCE TESTING RFP Requirement: To support acceptance testing, the Successful Vendor must have the primary site facilities, computer hardware, communications hardware, and System software, installed and operational ninety (90) days prior to the scheduled conversion of the first terminal. At that time at least five (5) testing terminals and any other point of sale equipment must be available in the Lottery Headquarters testing room. The remote backup site must be operational and ready for testing sixty (60) days prior to the scheduled conversion date. At that time the Operations Security Plan (Section 3.7.13) must be ready for approval also. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. To support acceptance testing, Scientific Games will have the data center facilities, systems, network hardware and software, and at least seven test terminals (exceeding the RFP requirements), three management terminals, other point of sale equipment plus any other hardware or software to be deployed into the field installed, configured, and operational at Maine State Lottery headquarters, 90 days prior to the scheduled conversion of the first terminal. The remote back-up site will be operational and ready for testing 60 days prior to the scheduled migration date. Please reference Acceptance Testing Deliverable Dates in Figure 3.8-11. Figure 3.8-11: Acceptance Testing Deliverable Dates SCIENTIFIC GAMES’ SCHEDULED DELIVERY DATES ASSUMED DELIVERY DATES Primary Site Acceptance Testing Readiness March 21, 2013 April 1, 2013 Back-Up Site Acceptance Testing Readiness April 11, 2013 May 1, 2013 Operational Security Plan April 22, 2013 May 1, 2013 System Acceptance Complete June 21, 2013 June 30, 2013 Production System Cutover June 30, 2013 June 30, 2013 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-40 3.8.4.2 PARALLEL TESTING RFP Requirement: Acceptance testing must include parallel testing, during which transaction log data from past business days is re-processed by the new System to show that all transactions will be handled properly, and reports correct and in balance. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. During the acceptance testing period, parallel testing is performed during which transaction log data from past business days is reprocessed by the new AEGIS-EF system to ensure that all transactions are handled correctly and reports are accurate and in balance. 3.8.4.3 TICKET STOCK TESTING RFP Requirement: A sample of the production ticket stock must be provided for ticket testing to ensure that it is manufactured in accordance with all RFP requirements and Proposal specifications. The Lottery may have the paper tested at Successful Vendor expense. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. A sample of the production ticket stock has been provided with this Technical Proposal for ticket testing to ensure that it is manufactured in accordance with all RFP requirements and Proposal specifications, including MUSL specifications. Scientific Games understands that the Lottery may have the paper tested at Scientific Games’ expense. 3.8.4.4 RANDOMIZER TESTING RFP Requirement: Samples from the Successful Vendor’s randomizer mechanism(s) in the System must be submitted for quality testing. The Lottery may have the randomizer samples tested at Successful Vendor expense. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION Scientific Games utilizes a bi-tier pseudo-random-sequence generation process so all number sequences appear random. This bi-tier pseudo-random-sequence generation process ensures that the sequence of numbers look random from all terminals (i.e., passes statistical tests for randomness and the sequence of numbers from all terminals are unpredictable). It is computationally infeasible to predict what the next random number will be, given complete knowledge of the generation algorithms, the sequence and all previous numbers produced by a device. This process has been certified many times by Gaming Laboratories International (GLI) with their conclusion as follows (full report is available upon request): “The Scientific Games RNG data performed well on all statistical tests that were applied to it. Through passing the Runs Test, InterPlay Tests, Serial Correlation Test and Chi-Squared Tests, the RNG has shown that it does not deviate in any significant way from a truly random process. Therefore, our conclusion is that this RNG meets all of the necessary provisions for its intended use.” – GLI Samples from Scientific Games’ randomizer software in the retailer terminals and from the automated drawing software application will be submitted for quality testing. Scientific Games understands that the Maine State Lottery may have the randomizer samples tested at Scientific Games’ expense. 3.8.4.5 RELEASE NOTES RFP Requirement: Each release of the software for testing by the Lottery prior to production installation must be accompanied by release notes. The release notes must evidence good configuration management practices, namely each release must be identified by a version number and the changes must be succinctly defined. This requirement shall extend throughout the Contract. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will use IBM/Rational ClearQuest tool to track Maine State Lottery-approved software change requests for enhancements and modifications to the system. This system is used by organizations around the world, including Cisco and the U.S. Army, to assert proper configuration management procedures in the development, testing, and operations environments. Reports and/or displays will be available to the Lottery to review all related changes and configuration management activities. A request for an enhancement or modification to the software will result in the creation of a Request for Action (RFA) within ClearQuest. The RFA is an RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-41 3.8-42 SECTION 3.8: IMPLEMENTATION electronic form that logs the identity of the initiator and the date and time of the request. A unique identification number is assigned and the audit trail for the request is started. The developers and testers enter appropriate information during the various stages of the modification’s life cycle to communicate the status and nature of the change as well as any special testing conditions. These comments are also used as the base of the release notes that will accompany the software. The use of Microsoft Visual SourceSafe provides version control for software changes. This product tracks the history of all changes to all documentation, technical manuals, specifications, and program source and object code so that any prior software releases or versions of a specific file may be safely and efficiently regenerated. Shared access to development data is supported by storing all files and information on a central server. As developers check out a file from the server, the file is tagged with the developer’s identity, and the time and date. After our developers have made changes, they check the file back into the server. The system requires that the developer records that change using an RFA in ClearQuest. This procedure ensures that a detailed audit trail is maintained. Each build of the system is given a new version number, incremented from the last build. This version number is a key part of the release notes when delivering software to the system and acceptance tests, as is the list of RFAs included in the build version. The version number is tracked through the test cycles, and referenced in the test summary document. The test summary documents the components and version number for the components tested, again with the list of all the RFAs included in the version. This process provides end-to-end tracking and auditing trails of the change request to ensure that the proper version is tested and released and that only authorized modifications are installed in a production AEGIS-EF system. Scientific Games understands that this requirement shall extend throughout the life of the contract. Please reference Section 3.4.1.16 and related subsections for more information on Scientific Games’ configuration and release process. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8.5 3.8-43 PROJECT REPORTING AND MONITORING RFP Requirement: The Vendor must propose a dedicated on-site technical project manager for the implementation. The Vendor must propose a project team structure, process, and tools that facilitate Lottery oversight of the implementation. Regular reporting, walkthroughs, and project status meetings are required. The Successful Vendor shall provide suitable access to project records to enable Lottery staff to monitor project management tasks, schedules, and issues. This requirement begins with conversion and continues throughout the Contract. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. DEDICATED ON-SITE TECHNICAL PROJECT MANAGER In a project of this size and scope, it is important that project management best practices and processes are in place and used on a day-to-day basis. Our best practices standard exceeds your requirement. The majority of our lead project team members are certified and practice these processes throughout the project implementation cycle and beyond. Scientific Games is proposing an implementation team in very clear and complementary capacities. All project implementation team members will be dedicated to the Maine State Lottery implementation. The key management positions and the structure of the project implementation team are outlined in Section 3.7. For each position, a Scientific Games employee has been named along with their title, experience, contract function and the number of years they have been part of our team. Please also reference Section 3.7 for an organizational chart defining lines of authority for these proposed individuals. To ensure dedicated local project representation, Scientific Games has assigned Dan Grace, Director of Project Management and Implementations, and Matt Gross, Lead Senior Project Manager, as our dedicated Project Management Team throughout the implementation. Dan has 12 years of lottery-specific experience. Dan has headed and completed projects for AWI, IGT-OES and Scientific Games. Dan is a seasoned professional and in the 12 years he has been with us he has played a key role in conversions, system implementations, and terminal deployments in Asia, Europe and the U.S. He has successfully completed assignments as the Senior Project Manager for Scientific Games’ conversion and system implementation in Connecticut, Pennsylvania, Indiana, and recently in Iowa. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Dan Grace SECTION 3.8: IMPLEMENTATION 3.8-44 Dan and Matt are certified PMP professionals and members of the Project Management Institute (PMI). They will Dan and Matt are PMI members manage and direct the Maine and PMP certified. project as well as coordinate activities within cross functional teams. They will ensure project standards and processes are in compliance with NASPL best practices and the PMI. As the Lead Project Manager, Matt will oversee the requirements gathering process to ensure that a clear understanding of all Maine State Lottery requirements is accurately captured. From requirements development to system delivery, Matt will be the single point of contact for the Maine State Lottery throughout the implementation. In order to ensure all facets of the implementation project are properly managed, a key management person has been identified and tasked with project oversight for each facet. Each person reports directly to Matt, who has oversight of the entire project. While having a strong Technical Project Manager is an asset, other members of the implementation team and the leadership that supports them are also certified. This is important because the success of the project does not just depend on the Technical Project Manager but the entire team and the Maine State Lottery can be confident that the migration is being managed by fully-experienced personnel. Since other members are also certified in their respective fields of experience, with Scientific Games the Maine State Lottery has a project team with a greater depth of skills than can be provided by any other vendor. ● Infrastructure Director – PMP and CPM Certified ● Senior Director Service Management (Field) – ITIL Certified ● National Call Center Senior Manager – ITIL Certified ● Software Support Director – PMP Certified ● Software Configuration Management Director – PMP Certified RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-45 In addition, Maine’s General Manager, Darrell Frecker, has significant lottery project implementation experience and will assist where necessary in coordinating the efforts of the local Maine operations team to the appropriate project support efforts. PROJECT REPORTING AND MONITORING In addition to the project management team, each functional discipline on the project will be headed by a corporate team leader. Each is an expert in their respective discipline and will coordinate the efforts for their sub team’s deliverables. The project management team will act as the driving force behind the project and ensure open lines of communications to other Scientific Games team leaders, members, and technology partners. Scientific Games will focus on keeping the Lottery up-to-date on all facets of the project. Following are some of the communications techniques we will use during the implementation phase of the project: ● Weekly Project Status Reporting ● Monthly scheduled steering committee meetings between the Lottery Executive and Scientific Games Executive project steering committee ● Project Portal for real-time status reporting and monitoring ● Automated project work flow alerts to key members of the project team and executive steering committee members RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Darrell Frecker SECTION 3.8: IMPLEMENTATION 3.8-46 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION 3.8-47 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-48 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-49 CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-50 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-51 CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-52 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-53 CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-54 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-55 CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-56 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-57 CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-58 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-59 CONFIDENTIAL SECTION 3.8: IMPLEMENTATION 3.8-60 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.8: IMPLEMENTATION WHY SCIENTIFIC GAMES? • Our phased migration approach to conversion in Maine will lead to greater retailer satisfaction by placing new WAVE terminals and telecommunications into service no later than two months prior to the system conversion. • The Network Rollout Office located in Gardiner, Maine will coordinate all telecommunications and terminal installations and field activity throughout the conversion. • Risk mitigation is a key component of all Scientific Games implementation plans. In Maine, our phased migration will ensure that all retailers and telecom systems are converted prior to the system cutover, which will be seamless to your players and retailers. Conversion is completely transparent to lottery retailers and allows the early installation of new enabling technology. Risks associated with the overall conversion of the system are substantially reduced, thereby avoiding disruption to the Lottery’s existing revenue stream. • Lottery User Acceptance Testing (UAT) will be supported by a systems team that the lottery can trust. The lottery is ensured of available and knowledgeable resources at their side through the entire testing and certification process. • Scientific Games’ Software Release and Quality Assurance processes are NASPL certified—the first vendor in the industry to be so. These processes provide the Maine Lottery with all necessary documentation to track and monitor all development activity, both through the conversion and for the term of the contract. • Outstanding, frequent communications through the conversion process is assured with Scientific Games. The Lottery has come to know and expect this from your local support team. The same will be true for the project management and support teams assigned to the Maine conversion project. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.8-61 SECTION 3.8: IMPLEMENTATION 3.8-62 This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP Requirement: The Vendor is required to demonstrate corporate experience, technical capability, and financial means to support the Contract. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. At a time when the country is working hard to recover and strengthen its local economy and in-sourcing its businesses, Scientific Games is the only U.S. based lottery supplier and leading provider of technology-based products, systems and services to gaming markets worldwide. The Maine State Lottery will be able to capitalize on the global resources of a U.S. company to generate additional revenue as it meets players’ evolving needs, whether your games are played at retail or on a mobile or interactive device. Scientific Games has the technologically advanced products, tools, and services best suited to help the Maine State Lottery exceed and achieve its stated RFP objectives. Figure 3.9-1: Scientific Games’ Lottery Operations Center of Excellence RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-2 SECTION 3.9: VENDOR CORPORATE CAPABILITY We take your RFP objectives seriously. One reason why we have elected to bid an in-state data center in Gardiner, Maine is because we believe it bests serves the Maine State Lottery and the state of Maine. Visits to the Primary facility for audit or other purposes will be simple and not entail getting on a plane. Regardless of what others may claim, an in-state data center will have the largest positive economic impact on the state of Maine. Figure 3.9-2: Primary Facility in Gardiner, Maine CORPORATE EXPERIENCE Scientific Games is a global leader focused on delivering an ever-expanding portfolio of gaming products and services to the world’s government-regulated and government-sponsored entities. Scientific Games differentiates itself through an exceptional entertainment and content portfolio, the security of its offerings, its knowledge of retail, and a proven ability to deliver world-class technology and network solutions to our customers. Founded in 1973, Scientific Games, the wholly owned subsidiary of Scientific Games Corporation, is a publicly traded (NASDAQ:SGMS) company headquartered in New York City. Scientific Games Corporation’s global presence is made possible through the expertise, skill, and dedicated efforts of approximately 3,600 employees who serve our customers on six continents with state-of-the-art manufacturing and operational facilities in North America, South America, Europe, Asia, and Australia and through additional facilities throughout the U.S. and around the world as depicted in Figure 3.9-3. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-3 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-4 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-5 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-6 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-7 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-8 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-9 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-10 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-11 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-12 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-13 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-14 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-15 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-16 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-17 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-18 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-19 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-20 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-21 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-22 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-23 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-24 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY CORPORATE ORGANIZATION STRUCTURE Scientific Games’ parent/subsidiary/affiliation relationships with other firms are illustrated in the corporate organization charts in Figure 3.9-9. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-25 3.9-26 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY FIGURE 3.9-9: SCIENTIFIC GAMES’ CORPORATE STRUCTURE 1 Scientific Games Corporation (Delaware) Scientific Games International, Inc. (Delaware)** Scientific Games Holdings, Ltd. (Ireland) All subsidiaries are 100% owned unless otherwise indicated in blue. Scientific Games Gaming, Inc. (Nevada) Scientific Games Luxembourg Holdings SARL (Luxembourg) Scientific Games Global Mexico S. de R.L. de C.V. (Mexico) (see n. 2) Scientific Games Lottery Services KFT (Hungary) (see n. 3) Scientific Games Australia Pty. Ltd. (Australia) Scientific Games Holdings (Canada) ULC (Nova Scotia, Canada) Scientific Games Mexico S. de R.L. de C.V. (Mexico) (see n. 5) Scientific Games International Holdings, Ltd. (UK)*** Scientific Games Puerto Rico, Inc. (Puerto Rico) Scientific Games Products, Australia Pty. Ltd. (Australia) Scientific Games Products (Canada) ULC (Nova Scotia, Canada) Scientific Games Provoloto S. de R.L. de C.V. (Mexico) (see n. 7) Scientific Games Worldwide, Ltd. (Ireland) Scientific Games Malta, Ltd. (Malta) Scientific Games Chile Limitada (Chile) (see n. 1) Scientific Games Panama, S. de R.L. (Panama) (see n. 4) Scientific Games Asia Pacific Ltd. (Bermuda) Global Draw Dominican Republic S.R.L (Dominican Republic) (see n. 6) Scientific Games Sweden AB (Sweden) Scientific Games Latino America SpA (Chile) Scientific Games China Holding Ltd. (Bermuda) Happy Sun Technologies, Ltd. (B.V.I.) (see n. 8) Success Trader Technologies, Ltd. (Hong Kong) Succeess Trader SZ (China) Scientific Games (China) Company, Ltd. Scientific Games Technology (Beijing) Co., Ltd. CSG Lottery Technology (Beijing) Co., Ltd. (see n. 9) Interplay Gaming Ventures, Ltd. (Ireland) Scientific Games Spain Services S.R.L (Spain) Shenzhen Leli (China) Beijing Guard Libang Technology Co., Ltd. (China) **See page 2 for subsidiaries of Scientific Games International, Inc. (Delaware) ***See page 3 for subsidiaries of Scientific Games International Holdings, Ltd. (UK) PRINTED PRODUCTS LOTTERY SYSTEMS GAMING FIGURE 3.9-9: SCIENTIFIC GAMES’ CORPORATE STRUCTURE 2 All subsidiaries are 100% owned unless otherwise indicated in blue Scientific Games International, Inc. (Delaware) Consorzio Lotterie Nazionali (Italy) (see n. 10) Scientific Games Canada, Inc. (Ottawa, Canada) MDI Entertainment, LLC (Delaware) Scientific Connections India Private Limited (India) (see n. 11) Scientific Games Products, Inc. (Delaware) Scientific Games SA, Inc. (Delaware) Scientific Games del Peru S.R.L. (Peru) (see n. 12) Scientific Games International, Inc. - Indra Sistemas S.A. Union Temporal de Empresas (Spain) (see n. 13) Scientific Games (Bermuda) Limited Sciplay Inc. (Delaware) Roberts Communications Network, LLC (Delaware) (see n. 14) Northstar Lottery Group, LLC (Illinois) (see n. 15) Scientific Games GLobal Gaming S.A.R.L. (Luxembourg) International Terminal Leasing (Bermuda) (see n.16) PRINTED PRODUCTS LOTTERY SYSTEMS GAMING FIGURE 3.9-9: SCIENTIFIC GAMES’ CORPORATE STRUCTURE 3 All subsidiaries are 100% owned unless otherwise indicated blue. Scientific Games International Holdings, LTD (UK) Pagoda Leisure Limited (UK) Scientific Games Global Plus Limited (UK) Games Media Limited (UK) Scientific Games International, Limited (UK) (see n. 17) Sportech PLC (UK) (see n. 18) Global Draw Limited (UK) Barcrest Group Limited (UK) Barcrest Limited (UK) Red Gaming Limited (UK) (see n. 22) Cybe CZ S.R.O. (Czech Republic) (see n. 20) Barcrest Development B.V. (Netherlands) (see n. 23) Scientific Games Europe SARL (Luxembourg) Technology and Gaming Ltd. (UK) Barcrest Group Technology Limited (UK) Scientific Games Brasil Ltda. (Brazil) (see n. 19) Scientific Games Services Italy S.R.L (Italy) Knightway Promotions Limited (UK) Scientific Games Germany GmbH (Germany) Scientific Games Italy Investments S.R.L. (Italy) Scientific Games Honsel GmbH (Germany) (Ukraine Branch) (see n. 24) Scientific Games Deutschland GmbH (Germany) PPC hf (Iceland) (see n. 21) Scientific Games (Gibraltar) Limited Scientific Games Beteilgungsgesellchaft mbH (Austria) Scientific Games International GmbH (Austria) Scientific Connections Limited (UK) Global Draw Austria GmbH (Austria) Scientific Connections SDN BHD (Malaysia) Scientific Games Taiwan Limiited (Taiwan) Loterie Nazionali S.R.L. (Italy) (see n. 25) PRINTED PRODUCTS LOTTERY SYSTEMS GAMING FIGURE 3.9-9: SCIENTIFIC GAMES’ CORPORATE STRUCTURE NOTE # 4 DESCRIPTION 1. Scientific Games Chile Limitada is 99.99% owned by Scientific Games Corporation. A lawyer in Chile has a 0.01% interest in Scientific Games Chile Limitada. 2. Scientific Games Global Mexico S. de. R.L. de C.V. is 99.966% owned by Scientific Games Holdings, Ltd. and 0.033% owned by Scientific Games Worldwide Ltd. 3. Scientific Games Lottery Services KFT is 96.7% owned by Scientific Games Holdings, Ltd. and 3.3% owned by Scientific Games Luxembourg Holdings SARL. 4. Scientific Games Panama, S. de R.L. is 99% owned by Scientific Games Holdings, Ltd. and 1% owned by Scientific Games Luxembourg Holdings SARL. 5. Scientific Games Mexico S. de R.L. de C.V. is 99.9999999% owned by Scientific Games Luxembourg Holdings SARL and .0000001% owned by Scientific Games Holdings, Ltd. 6. Global Draw Dominican Republic is 99.9% owned by Scientific Games Luxembourg Holdings SARL and 0.1% owned by Scientific Games Holdings, Ltd. 7. SG Provoloto, S. de R.L. de C.V. is 99.99% owned by Scientific Games Mexico, S. de R.L. de C.V. and 0.01% owned by Scientific Games Holdings, Ltd. 8. Happy Sun Technologies, Ltd. is 50% owned by Scientific Games China Holdings Limited and 50% owned by RexCapital Financial Holdings Limited. 9. CSG Lottery Technology (Beijing) Co., Ltd. is a joint venture that is 49% owned by Scientific Games Worldwide Limited and 51% owned by Citic Media Group Co. Ltd. 10. Consorzio Lotterie Nazionali is a contractual consortium arrangement in which Scientific Games International, Inc. is a 20% participant. 11. Scientific Connections India Private Ltd. is 99.9% owned by Scientific Games International, Inc. and 0.1% owned by Scientific Games International Limited. 12. Scientific Games del Peru, S.R.L. is 99.9% owned by Scientific Games International, Inc. A private attorney in Chile holds the remaining 0.01% interest. 13. Scientific Games International, Inc. e Indra Sistemas, S.A. Union Temporal De Empresas is 51% owned by Scientific Games International, Inc. and 49% owned by Indra Sistemas, S.A. 14. Roberts Communications Network, LLC is 29.4% owned by Scientific Games International, Inc. and 70.6% owned by Roberts Investment Company, Inc. 15. Northstar Lottery Group, LLC is 20% owned by Scientific Games International, Inc. and 80% owned by GTECH Corporation. 16. International Terminal Leasing is 50% owned by Scientific Games (Bermuda) Limited and 50% owned by Video B Holdings Limited. 17. Scientific Games International Limited Branch Details: (a) Egypt Branch – 16 Mohamed Youssef Selim St., Gamei El Fath, Heliopolis, Cairo, Egypt; (b) Gabon Branch - B.P.3502 Libreville Gabon; (c) India Branch – D-48, Ground Floor, Plot No. 12, Pocket B, Eldeco Residency Greens, Sector – Pi, Greater Noida – 201 307, India; (d) Turkey Branch – Ali Nihat Tarlan Cd. Bakar Ap. No:77/1 Bostanci 34744 Istanbul, Turkey (e) Ukraine Branch – 16 Vasilkivska street, 03040, Kiyv, Ukraine 18. Scientific Games International Holdings Ltd. owns approximately 20% of the shares of Sportech Plc. 19. Scientific Games Brasil Ltda. is 99% owned by Scientific Games International, Ltd. and 1% owned by Scientific Games International Holdings Ltd. 20. Cybe CZ S.R.O. is 90% owned by Global Draw Limited and 10% owned by Scientific Games Global Plus Limited. 21. PPC hf is 99.999975% owned by Scientific Games Europe S.a.r.l. and .000025% owned by Scientific Games Luxembourg Holdings S.a.r.l. 22. Red Gaming Limited is 70.3% owned by Barcrest Group Limited and 29.7% owned by Ian Anthony Rodden. 23. Barcrest Development B.V. is 50% owned by Barcrest Group Limited and 50% owned by Janshen-Hahnraths Groothandel BV. 24. Scientific Games Honsel GmbH is 94.9% owned by Scientific Games Germany GmbH and 5.1% owned by Scientific Games Luxembourg Holdings SARL. 25. Lotterie Nazionali is 19% owned by Scientific Games Italy Investments S.R.L., 1% owned by Scientific Games International, Inc. and 80% owned by Lottomatica Group S.p.A. PRINTED PRODUCTS LOTTERY SYSTEMS GAMING SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-29 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-30 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-31 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-32 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY CORPORATE FINANCIAL MEANS As a wholly owned subsidiary, we will rely on the considerable financial resources of Scientific Games Corporation, our parent organization. Please reference Section 3.9.10 for a detailed response on Scientific Games’ Financial Information. Please reference Section 3.9.10.1 in the Original Technical Proposal for certified financial statements for the last two fiscal years. 3.9.1 CORPORATE BACKGROUND REVIEW RFP Requirement: The Vendor shall provide the following information: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games has provided all information required by the RFP in the subsections below, including: 1. Name and address of the business entity making the proposal 2. Type of business entity (e.g., corporation, partnership, etc.) 3. Place of incorporation, or other form of organization, if applicable 4. Name and location of major offices, plants and other facilities that relate to performance under the terms of this RFP 5. Name, address, and function of substantial subcontractors, associated companies, or consultants that will be involved in any phase of this project 3.9.1.1 BUSINESS ENTITY NAME AND ADDRESS RFP Requirement: Name and address of the business entity making the Proposal. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The name and address of the business entity making the proposal is: ● RFP NO. 201207350 Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, Georgia 30004 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-33 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-34 3.9.1.2 TYPE OF BUSINESS RFP Requirement: Type of business entity (e.g., corporation, partnership, etc.) Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games International, Inc. is a corporation. 3.9.1.3 PLACE OF INCORPORATION RFP Requirement: Place of incorporation, or other form of organization, if applicable. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games International, Inc. is incorporated in the state of Delaware. 3.9.1.4 MAJOR OFFICES, PLANTS AND OTHER FACILITIES RFP Requirement: Name and location of major offices, plants and other facilities that relate to performance under the terms of this RFP. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games anticipates utilizing primarily American based facilities in order to provide the services and supplies in this proposal. The locations of the major offices and other facilities are listed in Figure 3.9-10. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-35 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-36 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.1.5 SUBSTANTIAL SUBCONTRACTORS RFP Requirement: Name, address, and function of substantial subcontractors, associated companies, or consultants that will be involved in any phase of this project. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will not be using the services of any subcontractors, associated companies or consultants during any phase of the Lottery project. SUBCONTRACTORS Scientific Games understands the term “substantial” subcontractor to mean an entity to which Scientific Games delegates any of its principal contractual responsibilities contained within the Lottery’s RFP. By the terms of this definition, Scientific Games will not be using the services of any subcontractor to provide services and supplies as part of the Lottery project. The only third parties that will be utilized by Scientific Games will be supply vendors. If our understanding is incorrect, we will be happy to clarify this response at the Lottery’s request. ASSOCIATED COMPANIES OR CONSULTANTS Scientific Games will not be using the services of any associated companies consultants to provide services and supplies as part of the Lottery project. The only third parties that will be contracted by Scientific Games will be supply vendors. Therefore, Scientific Games will not be enlisting the services of subcontractors or consultants and all proposed individuals are company employees. 3.9.2 GAMING SYSTEMS EXPERIENCE RFP Requirement: It is required as a minimum that the Vendor has one or more current North American clients to whom it has supplied a Gaming System with draw and instant game capabilities and support of the nature defined by this RFP. Response Note: The Vendor shall describe, in detail, their current and historical experience with lottery gaming systems; that is, descriptions and references for all gaming industry engagements of comparable complexity and sensitivity that have been conducted by the Vendor over the past five (5) years. Each experience statement shall include the following details: ● ● ● ● ● Name of lottery or gaming enterprise(s). Estimated contract value. Number of retailer terminals delivered. The term of the contract including effective dates. Reason for contract end, if the contract is no longer in effect. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-37 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-38 ● Types of services directly provided by the Vendor under the contract and whether the Vendor was prime or a subcontractor. The descriptions must include names, titles, addresses, and telephone numbers that may be contacted to verify qualifying experience. If the experience is provided by a joint venture partner or a substantial subcontractor that will provide a major part of the products and services, then experience information for that entity must be included. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. With 11 lottery systems contracts in the U.S. alone, Scientific Games has many current North American clients to whom we are supplying a lottery gaming system with draw and instant game products. We have described, in detail, Scientific Games’ current and historical domestic and international experience with lottery gaming systems, instant ticket printing, and cooperative services programs conducted over the past five years in the customer fold-outs provided behind the “Supplemental Information” tab card located at the end of this section. Each experience statement includes the details required by the RFP, including names, titles, addresses, and telephone numbers that may be contacted to verify qualifying experience. This includes our recent successfully completed conversions of the Hoosier Lottery’s gaming system (August 2010) and the Iowa Lottery’s gaming system (July 2011). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-39 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-40 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-41 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-42 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-43 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-44 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-45 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-46 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL CONFIDENTIAL mm mn_m24__n_.n Grimm. CONFIDENTIAL mm mn_m24__n_.n Grimm. SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-49 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-50 This page intentionally left blank. CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY What is ISO 9001? – ISO 9001 has become the preferred international solution for improving overall organizational performance, achieving the expectations of customers, and promoting continual improvement, with certification for over half a million organizations in 159 countries. ISO 9001 is a globally recognized quality management system standard developed using a core set of eight quality management principles which are the foundation for all standards relating to quality management: ● Customer focus ● Leadership ● Involvement of people ● Process approach ● System approach to management ● Mutually beneficial supplier relationship ● Factual approach to decision making ● Continual improvement Benefits of ISO Certification – Scientific Games’ certification to ISO 9001 provides the framework for a disciplined, systematic approach to continuous improvement in customer satisfaction and overall business performance. This systematic approach enables us to better leverage our technology, management systems and people that today make us the industry leader in the development, design, manufacture and distribution of instant scratch-off lottery tickets. A requirement of the ISO 9001 standard is a periodic review by both internal and external auditors of the suitability and effectiveness of our quality management system. It insures that the quality management system is routinely being upgraded and enhanced. This would include the evaluation and the incorporation of the latest continuous improvement methodologies such as Lean and Six Sigma. Lean is focused on the elimination of waste and non-value adding activities, while Six Sigma focuses on reducing variation. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-51 3.9-52 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-53 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-54 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-55 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-56 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-57 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-58 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-59 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-60 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-61 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-62 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-63 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-64 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-65 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-66 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.3 CONTRACT PERFORMANCE RFP Requirement: The Successful Vendor must be a business in good and reliable standing with its customers and the business community. The Vendor shall state whether any of the following have occurred: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games is a business in good standing with its customers and the business community. This is verified by our responses to the contract performance requirements listed below. 3.9.3.1 TERMINATIONS RFP Requirement: During the last five (5) years, the Vendor has had a contract terminated for default or cause. If so, the Vendor shall submit full details including the other party's name, address and telephone number. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games has not had a contract terminated for default or cause during the last five years. 3.9.3.2 SUSPENSIONS RFP Requirement: During the last five (5) years, the Vendor, a subsidiary or intermediate company, parent company or holding company was the subject of any order, judgment or decree of any federal or state authority barring, suspending or otherwise limiting the right of the Vendor to engage in any business, practice or activity, or if trading in the stock of the company has ever been suspended, with date(s) and explanation(s). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-67 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-68 During the last five years, neither Scientific Games, nor any subsidiary or intermediate company, parent company nor holding company was the subject of any order, judgment or decree of any federal or state authority barring, suspending or otherwise limiting the right of Scientific Games to engage in any business, practice or activity. Trading in the stock of the company has never been suspended. 3.9.3.3 LIQUIDATED DAMAGES AND SETTLEMENTS RFP Requirement: The Vendor shall list incidents of liquidated damages for the past five (5) years where such resulted in an assessment by any jurisdiction of one hundred thousand dollars ($100,000) or greater in a twelve month period. The format shall indicate the jurisdiction, date, amount, and brief description (e.g., late delivery of software; central system downtime; untimely terminal service, unauthorized facilities access). An incident or group of incidents shall be considered reportable even if the Vendor has provided in-kind services or other considerations rather than damage payments. If the experience is provided by a related corporate entity, joint venture partner, or a substantial subcontractor that will provide a major part of the products and services, then the same performance information as above must be included for that entity. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Listed in Figure 3.9-13 are incidents of liquidated damages for the past five years that resulted in assessment by any jurisdiction of $100,000 or greater in a twelve month period. This includes any assessments offset by in-kind services or other considerations. The format indicates the jurisdiction, date, amount, and a brief description (e.g., late delivery of software; central system downtime; untimely terminal service, unauthorized facilities access). It is worth noting that these assessments reflect one-time occurrences which do not reflect the high quality service to which our customers are accustomed. They are not chronic or ongoing conditions, but on the contrary reflect infrequent, manageable challenges when weighed in the context of the exceptional up-times and revenues earned by our customers. We understand that if the experience was provided by a teaming partner or a subcontractor that will provide a major part of the products and services, then the same performance information as above has been included for that entity. Scientific Games interprets this RFP section to request information regarding payment of liquidated damages or settlements that exceeded $100,000 per individual occurrence. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-69 — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-70 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.4 PENDING WORKLOAD RFP Requirement: The Vendor must be able to implement Maine without schedule delays and quality problems that may be caused by interference with other project commitments. Response Note: The Vendor must provide a timeline of other lottery project commitments that may be concurrent with the implementation for Maine. The Vendor must provide evidence that it would be possible to conduct any such multiple implementations without schedule and quality delays for the Maine State Lottery due to resource overload. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games has no other domestic system-related project commitments or pending workloads scheduled or awarded that would impede or conflict with our commitment to complete all of the RFP requirements. As described throughout this proposal, Scientific Games is structured to provide the best implementation and conversion project capabilities in the industry. This requires a depth of experience in understanding the critical components to be planned and carefully monitored. While the local work is always a critical path to the successful completion of the project, it is the corporate entities that provide the project infrastructure and authorize the appropriate resources with corresponding depth and experience to perform multiple projects. The Scientific Games local-tocorporate path is well established and traveled often. Whether it is for new terminal functions like the yellow and red price warning and price alert screens, new game releases like Lucky for Life, promotional capabilities like the Flash Promo, or special functions such as Agent Incentive, the local and corporate resources are there to support and achieve your objectives and never let you down. Scientific Games has no other domestic system-related project commitments or pending workloads scheduled or awarded that would impede – or conflict with – our anticipated commitment to completing the requirements of this RFP on the schedule agreed to with Lottery officials. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-71 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-72 As viewed in the project implementation organizational chart in Section 3.7.1.1, a project may consist of any of the following vertical components: ● Operational Support ● Central System ● Communications Network ● Software Development ● Technical Documentation ● Field Installations ● Facilities ● Manufacturing ● Training The project team leaders have primary responsibility for this project and each leading member is responsible for identifying and securing the resources from our pool of qualified and experienced personnel. Each leading team member has executive corporate sponsorship to ensure that all obstacles are cleared for the project team to stay on target and on schedule. Of these vertical competencies, the following is a breakdown of what each group provides to the project, whether it is contributing to multiple projects, and the capacity it has to meet those project requirements. OPERATIONS SUPPORT This group provides the technical resources to help set up the system infrastructure and train and support the local operations staff in preparation for the system conversion. Their role, and the time spent in that role is limited given well-coordinated and established processes that have been developed from years of experience and quality improvements in setting up systems, operational procedures, and training materials. ● Impact Level – Multiple project impact is not an issue as this group is professionally staffed to handle several projects simultaneously. CENTRAL SYSTEMS This group provides the design, procurement, and staging of the gaming systems for AEGIS-EF. Their role in the project is very well-defined. System design is done during the proposal process with the procurement list ready to be released at contract approval. Staging and deployment are handled within a two to three week period during the project. ● Impact Level – Multiple project impact is not an issue as staging and deployment are easily scheduled to avoid project conflicts. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY COMMUNICATIONS NETWORK This group provides the design, procurement, and deployment of the communications networks for both the retailer and data centers networks. Network design is accomplished during the proposal process with the procurement list ready to be released at contract approval. Actual staging and deployment are handled within a four to five week period during the project. ● Impact Level – Multiple project impact is not an issue as staging and deployment are easily scheduled to avoid project conflicts. SOFTWARE DEVELOPMENT This group provides the design and development of the software needed to run the gaming environment. This includes the central system software, retail POS software, and back-office system interfaces and applications. This team is not a shared resource on a project once the team is assembled, and remains intact until conversion is complete and the transition period has commenced. ● Impact Level – Multiple project impact is not an issue. TECHNICAL DOCUMENTATION This group provides the staffing needed to generate the technical documentation for the project. This typically includes requirements specifications, functional specifications, retailer POS manuals, bench technician manuals, etc. This group is very much involved at the beginning of the project with specification generation and again midway through the project with user guides and technical manuals. ● Impact Level – Multiple project impact is not an issue. FIELD INSTALLATIONS The field installation staff is composed of suppliers and Scientific Games staff that do all of the communications and POS installations at a retail location. Once assembled, the dedicated team remains intact until completion of the project schedule. ● Impact Level – Multiple project impact is not an issue. FACILITIES This group performs all lease hold improvements and facilities build outs for the project. The majority of the work is handled within the jurisdiction with local suppliers. Supervision is maintained at the project level. ● RFP NO. 201207350 Impact Level – Multiple project impact is not an issue. ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-73 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-74 MANUFACTURING This group procures and assembles the components needed to build all the devices for the retail POS environment. Most peripheral devices utilize off-the-shelf components that require only purchase and delivery. The WAVE terminal, player activated terminal, and the ticket checker require assembly as indicated in Section 3.9.5. ● Impact Level – Our current projects and forecasts of bid awards indicate a build rate far within our build capacities within any given week of the anticipated Maine schedule. TRAINING This group is responsible for scheduling and training retailers and Lottery personnel in the use of the POS terminals and gaming system applications. The trainers are local personnel who are trained and certified by our staff and remain engaged until training is completed. Impact Level – Multiple project impact is not an issue. 3.9.5 MANUFACTURING CAPABILITIES FOR TERMINALS RFP Requirement: Capacity to provide the gaming terminals is critical to the project. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has over 30 years experience engineering and manufacturing lottery and pari-mutuel wagering devices. We have manufactured and delivered well over 320,000 lottery and pari-mutuel wagering devices to our customers worldwide. This includes retailer and player-operated terminals as well as lottery vending machines. We have the experience, the knowledge and the procedures to deliver a quality product while continuously improving the product and manufacturing processes. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY The Engineering and Manufacturing Division of Scientific Games is responsible for developing and introducing new hardware designs, and managing the entire supply chain including sourcing, planning, manufacturing, supplier management, warehousing, and shipping. This division consists of a broadly skilled team of engineers, technicians and many others led by knowledgeable managers in both our Figure 3.9-14: Technician in our Alpharetta Facility U.S. and Ireland facilities. In addition, our capabilities include specialties in detailed testing, and certification services. The manufacturing function includes manufacturing and warehousing capability in the U.S. and Ireland, in addition to our contracted manufacturer, Wincor Nixdorf Pte Ltd., in Singapore. Scientific Games exceeds all RFP requirements for manufacturing capabilities. 3.9.5.1 MANUFACTURING PLANS RFP Requirement: The Vendor shall describe its resources, capability, capacity, and plans for producing the terminals required by the RFP. Additional plants and secondary sources must be addressed. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-75 3.9-76 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-77 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-78 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-79 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-80 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-81 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-82 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-83 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-84 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-85 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-86 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.5.2 MANUFACTURING QUALITY RFP Requirement: The Vendor's Proposal must address manufacturing quality practices, and in particular whether the Vendor is certified under the ISO 9000 series or other recognized quality practices standards. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. We conduct out-of-box quality audits as a standard practice. This provides a second level of quality checks in addition to the extensive QA procedures deployed at the manufacturing site. DATA MANAGEMENT SYSTEM Our manufacturing QA staff utilizes a browser-based management system for the following activities: ● Coordinating document control ● Protective and preventive action ● Training ● Control of monitoring and measurement equipment ● Permits ● Preventive maintenance ● Non-conforming product This quality management system enables senior management to have real-time access to process performance within the organization. Test and inspection activities performed by Scientific Games’ and Wincor’s QA staffs include comprehensive production and QA testing. QA testing includes the following planned and systematic activities: ● Incoming process audits ● Daily process audits ● In-process inspection; static and dynamic tests ● Internal out-of-box testing RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-87 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-88 We also employ continuous quality improvement (CQI) methods to ensure production of the highest quality products, including the generation and evaluation of: ● Process Sheets ● Scatter Plots ● Control Charts ● Pareto Charts ● Check Sheets QUALITY MANUFACTURING PRACTICES Scientific Games has multiple facilities registered as conforming to the international standard ISO 9001:2000. The scope of the registrations includes the manufacturing of lottery gaming terminals and instant tickets. Both the Ballymahon, Ireland and Singapore, Malaysia facilities are certified as conforming to ISO 9001:2000. All terminals and peripheral equipment for the Maine State Lottery will be manufactured in ISO 9001:2000 certified facilities. A sample of the Quality Assurance form used by Wincor in Singapore for Scientific Games’ products is presented on the following pages. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY DOCUMENT TYPE DOCUMENT NUMBER FORM TS-FA71-0007 3.9-89 REV REV DATE 4 PAGE 5/22/2012 1 OF 4 DOCUMENT TITLE FORM, TEST SPECIFICATION, WAVE II, RUSSIA HIGH POTENTIAL TEST TEST VOLTAGE / DURATION 2100 VDC / 1 SECOND TEST LOCATION TOS 6100/TOS 8850A TEST RESULTS PASS (I < 100 mΩ) FAIL (I ≥ 100 mΩ) PERFORMED BY: READING TEST EQUIPMENT – MTE NO. MILLIOHM TEST SIGN HERE→ DC POWER-INTO CHASSIS PASS (I < 7 mA) FAIL (I ≥ 7 mA) DATE: BURN-IN FUNCTION ACTIVITY BURN-IN(CHECK IF CONDUCTED) PRINTER 4 HOUR (1,000 tickets) 8 HOUR (2,000 tickets) 24 HOUR (6,000 tickets) PRINT / CUT / STACK MINIMUM OF 1,000 TICKETS (every 14SEC) SCANNER MOTOR FORWARD / LIGHTS ON-OFF MINIMUM OF 1000 CYCLES (every 14SEC) THERMAL CPU (fan activates) AFTER/DURING BURN-IN PASS (I <72°C) ON FAIL (I > 72°C) Not ON PERFORMED BY: SIGN HERE→ PASS (I <66°C) OFF FAIL (I > 66°C) 48 HOUR (12,000 tickets) TEMP: °C DATE: VISUAL INSPECTION 1. 1. 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 1.7. 1.8. 1.9. 1.10. 1.11. 2. 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2.7. 2.8. 2.9. 2.10. 2.11. 3. 3.1. 3.2. 3.3. 3.4. 4. 4.1. 4.2. Visual Inspection: Rear of Terminal with back cover removed Rear cover is positioned correctly on terminal and is able to be properly locked and unlocked. Cover accent pieces are not damaged and are secured. 4pc Operator display screws are present and fully secure display housings. Intrusion switch is secured properly and is mechanically functional. Side speakers are secured properly. Cables are dressed properly without interference from electronic tray function. Power supply barcode label is attached evenly on Power supply. Fan is mounted correctly with air (arrow) movement towards PA50-0027-01. Fan bracket is secure at four thumb-turns. Electronic tray is fully secured in closed position with two thumb turns. Warning Battery English label LG25-1074 is attached to the chassis. 2. Visual Inspection: Front of Terminal Operator display cable connection is secured properly. Operator display barcode label attached evenly on Operator display. Hinge screws fully secure display assembly. Operator display and Touchscreen are secured and free from defects. Scanner is mounted properly secured. Scanner accent is not damaged and properly secured. Scanner closes properly from left, middle, right. Scanner barcode label attached evenly. Power switch is functional 15x. Front tray functions easily with slip stopper rising upon opening and bottom fins are not damaged. Tray accent piece is not damaged and is secured properly. 3. Visual Inspection: Bottom of Terminal 4pc BF65-0002 are all secured. Serial number labels, with GOST-TR mark present and attached evenly. Front tray stop screws are present (2pc). 3pc screws for backplane present. 4. Visual Inspection: Terminal Printer 4pc BF65-0002 are all secured. Printer barcode label attached evenly. Figure 3.9-24: WAVE Quality Assurance Form (Page 1) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY PASS FAIL PASS FAIL PASS FAIL PASS FAIL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-90 DOCUMENT TYPE DOCUMENT NUMBER FORM TS-FA71-0007 REV REV DATE 4 PAGE 5/22/2012 2 OF 4 DOCUMENT TITLE FORM, TEST SPECIFICATION, WAVE II, RUSSIA 4.3. 4.4. 4.5. 4.6. 4.7. 4.8. 4.9. 4.10. 2pcs of screws to securing BR30-0342 (cable restraint bracket). Printer door opens and closes properly in full range of motion without issue and with easy flow of sensor cable within assembly. Printer door properly secures cutter portion of printer assembly and mounting posts are not damaged. Accent piece is not damaged and is secured properly. Stacking fingers operate in full range of motion without issue. Grounding brush is properly secured and present. Printer paper-well rollers are present and rotate freely. Full roll of paper (within paper spec) can be properly placed into printer paper-well and removed from printer paperwell. SIGN HERE o PASSED BY: DATE: POWER ON FUNCTIONAL INSPECTION 5. 5.1. 5.2. 5.3. 6. 6.1. 6.2. 6.3. 7. 7.1. 7.2. 7.3. 7.4. 7.5. 7.6. 7.7. 7.8. 7.9. 7.10. 8. 8.1. 8.2. 8.3. 8.4. 8.5. 8.6. 9. 9.1. 9.2. 9.3. 10. 10.1. 5. Power on Functional inspection: Bios version Ensure BIOS version is SGI3R162. Ensure correct date and time and is set to UTC/GMT +4 time zone. Fan is operational on terminal start up and gradually slows down and then stops cycling after roughly 3 minutes 25 seconds. 6. Power on Functional inspection: Operator Display/Touchscreen Testing Minimum inspection distance of 35cm.ensure good picture, fail>4 Dark dots, fail>2 bright dots. Display/Touchscreen is clear of damage and dust and any foreign debris. Touchscreen is calibrated accurately and registers touch within 13 points on desktop wallpaper. 7. Power on Functional inspection: Printer Test Minimum acceptable width inside the paper well is not to be less than 3.295”. Verify printer firmware is 1.12 upon running of LoadSystem.EXE. BCRCTRL VER 35 upon Final Assembly LoadSystem.EXE. While loading of a paper roll, verify the printer advances paper and cuts upon closing printer door. Print/stack/cut 20 test tickets in Wave Diagnostics. Verify the density and the quality of printed characters, on all 20 test tickets are clear and readable. Verify all 20 tickets are cut correctly and evenly without any chads. Verify no abnormal noise during printer operation. Verify with a black strip paper roll, reported paper low changes between ‘TRUE’ when black strip is present under sensor and ‘FALSE’ when black strip is not present under sensor. TEST MUST BE CONDUCTED IN NORMAL OPERATION OF PRINTER as in the printing of 20 test tickets in step 7.6. Printer USB cable connector locks into Electronics tray assembly. 8. Power on Functional inspection: Document scanner Verify scanner firmware is 01.01.01.11 upon running of LoadSystem.EXE. Perform calibration with 1pc 20lb letter size 96 bright paper. Using Scan.exe verify: 6 complete rows of X and \ and 8 complete rows of · with minimum of 3 misreads using TL900360. Read 5 test tickets throughout the entire opening of scanner from left to right verifying the quality of the BMP image in Wave Diagnostics, ensuring acceptable image and skew is not present. Read 5 betslips throughout the entire opening of scanner from left to right verifying the quality of the BMP image in Wave Diagnostics, ensuring acceptable image and skew is not present. Verify there is no abnormal noise through reading of test tickets and betslips. 9. Power on Functional inspection: Audio Play Wave file verifying clear and consistent volume from both left and right speaker. 2 internal speakers are securely attached to main chassis. External Audio port is functional 10. Power on Functional inspection: Serial Ports (1 & 4) CDU is operational sending characters in Serial 1 (facing back of terminal left DB9. Silk screen label 2). PASS FAIL PASS FAIL PASS FAIL PASS FAIL STEN PASS FAIL PASS FAIL Figure 3.9-25: WAVE Quality Assurance Form (Page 2) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY DOCUMENT TYPE DOCUMENT NUMBER FORM TS-FA71-0007 3.9-91 REV REV DATE 4 PAGE 5/22/2012 3 OF 4 DOCUMENT TITLE FORM, TEST SPECIFICATION, WAVE II, RUSSIA 10.2. 11. 11.1. 12. 12.1. 13. 13.1. 14. 14.1. 15. 15.1. 16. 16.1. 16.2. 16.3. CDU is operational sending characters in Serial 4. (Facing back of terminal right DB9. Silk screen label 3). 11. Power on Functional inspection: USB Ports Recognizes inserted USB devices on 5 USB ports, verifying one at a time. 12. Power on Functional inspection: VGA Port Good picture on external video display 13. Power on Functional inspection: Network PORT/LAN Connect to a router (status: connected) 14. Power on Functional inspection: Cash Drawer Loopback illuminates 15. Power on Functional inspection: Intrusion Detection Intrusion is detected in Wave Diagnostics. 16. Overall Visual/Cosmetic No scratches, splay, or other defects on visual external surfaces greater than 0.25” per 16IN². No missing hardware throughout. Ensure Hard disk wipe out SIGN HERE o PASSED BY: Figure 3.9-26: WAVE Quality Assurance Form (Page 3) ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY FAIL PASS FAIL PASS FAIL PASS FAIL PASS FAIL PASS FAIL DATE: AFFIX TERMINAL LABEL HERE RFP NO. 201207350 PASS SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-92 DOCUMENT TYPE DOCUMENT NUMBER FORM TS-FA71-0007 REV REV DATE 4 5/22/2012 PAGE 4 OF 4 DOCUMENT TITLE FORM, TEST SPECIFICATION, WAVE II, RUSSIA FROM ASSEMBLY FAIL FAIL FAIL FAIL MILLIOHM TEST (FREQUENCY 100%) PASS/FAIL PASS VISUAL INSPECTION/ POWER ON FUNCTIONAL TEST (FREQUENCY: 100%) PASS/FAIL PASS QA SAMPLE (FREQUENCY 100%) VISUAL INSPECTION/ POWER ON FUNCTIONAL TEST PASS/FAIL PASS HIGH-POTENTIAL TEST (FREQUENCY: 100%) TO SHIPPING PASS/FAIL PASS Figure 3.9-27: WAVE Quality Assurance Form (Page 4) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.6 SOFTWARE DEVELOPMENT AND SUPPORT CAPABILITIES RFP Requirement: Capacity to provide the software and systems support is critical to the project. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has proven in dozens of domestic and international gaming jurisdictions that we have the capabilities to support the largest and most successful lotteries in the world. Our New York-based corporate leadership, along with our financial, technical and operational capacities, allows us to successfully design, build, test, install and manage lottery systems and retailer terminals worldwide. We are confident that our products and services offered to the Lottery are exceptional because we continually improve the processes to include technological breakthroughs and reflect lessons learned from our conversions. Our corporate management has mandated policies fostering continuous process improvement throughout the organization. The goal is always to increase customer satisfaction and improve the quality of delivered products. Scientific Games constantly strives to improve all aspects of service delivery including marketing, software, systems, hardware and project management. This systematic approach ensures that the right mix of games, play options and promotions are incorporated into the product and delivered on time in order to maximize our customers’ financial success. As detailed in Section 3.9.6.2, Scientific Games has achieved two NASPL certifications. Implementation of NASPL’s industry-specific best practices and certification program improves the quality and integrity of our software environment, providing increased efficiencies leading to reduced costs and increased profit margins for lotteries, vendors and lottery retailers. Please see Section 3.9.6.2 for information on how we exceed RFP requirements for software development and support capabilities. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-93 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-94 3.9.6.1 SOFTWARE DEVELOPMENT PLANS RFP Requirement: The Vendor shall describe its staff skill levels, headcounts, and locations pertinent to developing and maintaining software for the Maine State Lottery Contract. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games has established a Technology Center of Excellence in Alpharetta, Georgia. This site is staffed by the Lottery Gaming Systems Group, a resource of over 100 degreed software professionals who are responsible for the development and maintenance of the AEGIS-EF lottery system and its component subsystems and options. Many of our project team members possess certifications from both Quality Assurance Institute (QAI) and American Society for Quality (ASQ) and more are scheduled to achieve these proven skill levels in the near future. PERSONNEL EXPERIENCE Our dedication to training has been acknowledged within the industry. As previously stated, the majority of our team has achieved Certified Software Test Engineer (CSTE) status from the Quality Assurance Institute (QAI) and one member has received the highly esteemed Certified Software Quality Engineer (CSQE) honors from the American Society for Quality (ASQ). Our goal is to have 100% of our test engineers certified in software quality. The personnel comprising Scientific Games’ Domestic Software Development Department have extensive (current field and Lottery) experience, degrees and certifications. This information is provided in Figure 3.9-28. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-95 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-96 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY QUARTERLY RELEASE PATTERN Scientific Games will deliver software we have developed in batches at the end of each three month period (i.e., quarterly) to facilitate the delivery of software modifications and enhancements. We recognize, however, that certain requests may fall into an “emergency fix” category and will supply corrected software as soon as possible when such situations arise. Scientific Games is committed to using the most modern tools and industry “best standards” in its approach to software development. Consistent with our NASPL certification, we remain committed to a rigorous requirements gathering to ensure that we develop software in accordance with the Lottery’s priorities. This is followed by a project-tested approach prior to the installation of quality software. It is common in a quarterly release pattern for the requirements gathering for the subsequent batch to commence during the testing and user acceptance testing phases of the previous project. Scientific Games stands ready at all times to handle an unexpected, time-critical situation that requires deployment of software modification while development of another quarterly release is in progress. 3.9.6.2 SOFTWARE QUALITY RFP Requirement: The Vendor's Proposal must address software engineering quality practices, and in particular whether the Vendor is certified under the ISO 9000 series, SEI CMMI, NASPL Quality Standards, or other recognized quality practices standards. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. We recognize the importance of having disciplined and defined software engineering methodology to ensure the delivery of quality software that meets the needs of our lottery customers. This is why Scientific Games had the first software development personnel in the industry committed to using the best practices described in the NASPL certification as the basis for all process improvement and software development initiatives. The software development and maintenance team assigned to the Maine State Lottery, with support from the entire Alpharetta technology center staff, will review all deliverables for software and systems projects, from requirements, design and QA, all the way through to installation, and implementation during the life of the contract. 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RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-99 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-100 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-101 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-102 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-103 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-104 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-105 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-106 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-107 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-108 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.7 SECURITY MANAGEMENT CAPABILITIES RFP Requirement: The Vendor must demonstrate a capacity to develop and implement a comprehensive plan for maintaining effective security controls and practices is critical to ensuring the integrity of Lottery operations. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games’ response to this section on security management capabilities demonstrates that we have the capacity to develop and implement comprehensive plans for maintaining effective security controls, and that we clearly understand the important role security plays in ensuring the integrity of lottery operations. A core element of Scientific Games’ business management focus is centered on developing and implementing security management programs that deliver effective controls and practices for ongoing lottery operations. This focus ensures the integrity of the products and services we deliver to our lottery customers in over 300 lottery and gaming organizations around the globe. As a leading provider of lottery games, marketing services, technology, and operations to the industry for nearly 40 years, we have engineered and interwoven security principles and responsible business practices into every level of our everyday business operations. Scientific Games’ security management organization is led by Mr. Larry Potts, our Chief Security Officer. Reporting to Larry is Mr. Aristotle “Teli” Parianos, Director of Security, and Mr. John Foster, Manager of Information Security. Together this group directs and manages all aspects of Scientific Games’ lottery security governance. Their experience, background, and certifications are described in Section 3.9.7.1. This security management team administers comprehensive personnel security processes, physical security, awareness management, and risk mitigation. They manage a complex documentation process, including version control, updates, and revision management for all security programs to ensure up-to-date management of operational integrity. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-109 3.9-110 SECTION 3.9: VENDOR CORPORATE CAPABILITY Scientific Games thoroughly recognizes that our business practices are closely aligned with those of our lottery customers. We understand that our personnel must adhere to the highest standards of compliance. Our industry is decidedly visible, and as such, must act with the highest levels of integrity and security to ensure the public’s trust in the games we deliver and the retailers we support. Scientific Games only hires and retains personnel that clear comprehensive background investigation requirements. Our business practices are closely aligned with our lottery customers. Our investigations include statewide and federal district felony and misdemeanor searches and ten panel drug screens on all entry level Scientific Games applicants as a condition of employment. Vendors who require unescorted physical or network access privileges are also required to submit to and pass our criminal record screening criteria. Searches are conducted in all areas of residence over the previous seven years and include social security verification and important corresponding information attached to the Social Security Number. County and municipal level checks are obtained as supplemental records to further obtain charge or case specifics or when there are state wide record constraints. Employees in management, fiscally sensitive or drivers positions are additionally subject to license and education verification, civil court and financial history reviews, Office of Foreign Assets Control (OFAC) and other domestic and international record sources as deemed appropriate for the position. All consumer report actions taken by Scientific Games remain in strict compliance with applicable government requirements. Based on this deep process of checking personnel backgrounds, and ensuring only the best are hired, the Lottery will have a lottery supplier partner it can count on. Based on the above processes, Scientific Games holds great confidence and trust in the quality of its personnel, but the integrity of the company’s critical business operations can only be maintained through continual assessment and implementation of risk mitigation measures. Scientific Games manages its security operations through a number of strategic plans that are described later in this section. The company also follows multiple recognized practices for security management implementation and execution. Management questionnaires, RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-111 employee interviews, and security audits regarding critical process control measures are conducted annually to continually assess effectiveness. Changes are implemented as needed and when required. Scientific Games believes that strong facility control applications and employee awareness are critical in achieving the proper environment and work force culture necessary for secure business operations. The goal of Scientific Games’ remote facilities design is the creation of a contractually compliant and secure environment for our work processes and products, and to Deter, Detect, Delay, Deny, Defeat, and Document likely threats against our business operations. Scientific Games’ Goal is to Deter, Detect, Delay, Deny, Defeat, and Document likely threats. Appreciation for business practices, and adherence to those practices begins at the top. We require and receive support from top management within our company for disseminating, instilling, and enforcing security awareness and compliance among all members of our work force, contractors, and visitors. As described further in this section of our proposal, the Scientific Games corporate board is continuously apprised of security management progress, and mandates strict company policies in this area. Without secure games, secure transactions, secure operations, secure facilities, the integrity of the Lottery falls under jeopardy, and that’s a fact we understand. We employ a variety of preferred platform life safety, surveillance, intrusion detection and access systems, physical barriers, devices, technologies and measures that are best suited to protect our business operations in accordance with Scientific Games’ facility security standards and guidelines that are documented by the Director of Security, Teli Parianos. Teli Parianos Teli is available as a physical security consultant for all new remote facility implementations, latter operational visits as requested by Online Business Unit management or directed by the Vice President of Compliance and Security, Larry Potts, to ensure compliance with applicable best practices and systems function. Larry Potts RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-112 COMPREHENSIVE SECURITY PLANS Security management is closely supported through adherence to documented and approved plans. Scientific Games has developed and implemented a comprehensive series of interlocking plans for maintaining effective security controls and practices in every lottery jurisdiction we serve. We also have a series of plans in place to secure operations at our corporate facilities and facilitate effective security management at the executive level within our company. This customized approach to security management has evolved through our 39 years of experience. It ensures that the security plans we develop meet the unique challenges of each Lottery. Included with this proposal submission are drafts of three plans that far exceed the RFP’s security requirements; please reference all three plans behind the “Supplemental Information” tab card located at the end of this section. These plans are: ● Security Operations Plan – Addresses the day-to-day security requirements of the lottery operation (behind the “Supplemental Information” tab card at the end of Section 3.7). ● Business Continuity Plan – Provides detailed guidance on how to respond to a number of threat conditions (behind the “Supplemental Information” tab card at the end of Section 3.6). ● Executive Crisis Management Plan – Defines an executive communications and process plan for managing crisis events, including how to assemble the Tiger Team (behind the “Supplemental Information” tab card at the end of Section 3.6). The following presents a brief summary of each plan to demonstrate the scope of the company’s ability to design and deliver a comprehensive security program for the Lottery. Security Operations Plan Of the three plans, the Security Operations Plan addresses the day-to-day security concerns of the Lottery. Befitting its name, almost half of its chapters have security as its subject. Brief overviews of key chapters are given on the following page. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-113 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-114 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-115 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-116 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-117 OPERATIONS SECURITY PLAN The overall Operations Security Plan includes training and instruction, which is given to all employees regarding all security procedures throughout the various departments at their time of hiring. All new personnel receive an initial security orientation and an annual refresher thereafter. The annual review will address security topics that may interest employees or require their support, and changes to Scientific Games’ security policies, standards, or procedures. Business Continuity Plan Working closely together, David Douglas, Senior Director of Services Management, and Darrell Frecker, General Manager, will develop the Business Continuity Plan. There are seven threat categories that the comprehensive plan has to address. In order to ensure a rapid, coordinated, and effective response, a hierarchy of crisis management teams is established to respond to the seven sections of the final, approved plan. The global resources of Scientific Games are available to mitigate an incident at any of our domestic operations. The seven threat categories are: 1. Fire or explosion 2. Severe weather: tornadoes, hurricanes, severe thunderstorms, snow, and ice 3. Floods 4. Utility interruption 5. Bomb threat or mysterious package 6. Earthquakes 7. Pandemic or biological incident RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY David Douglas 3.9-118 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-119 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-120 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.7.1 3.9-121 SECURITY MANAGEMENT APPROACH RFP Requirement: The Vendor shall describe its corporate organization and tools pertinent to managing all aspects of information security pertaining to software development and operations. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has implemented a governance framework for security at the highest levels of management that exceeds standard requirements for the industry. This Security Steering Committee meets quarterly to track issues and review remediation plans. Assessments of operational facilities and development are conducted on behalf of the Committee by internal inspectors. The Committee provides assessment reports to the Board of Directors and coordinates remediation activities through other strategic and operations groups within the company. CORPORATE MANAGEMENT Security management oversight is provided by Larry Potts, Corporate Vice President, Security and Compliance. Mr. Potts has over 30 years of security and investigative experience, including 23 years as a Special Agent of the FBI. Prior to joining Scientific Games in 2003, he served seven years as the chief operating officer of a private company that provided investigative and security consulting services. As a member of the Global Management Team for Lottery Services, Mr. Potts: ● Oversees all internal investigations ● Oversees all due diligence investigations regarding outside vendors ● Reports directly to the Chief Executive Officer and Compliance Committee of the Board of Directors, which consists of three independent members of the Board of Directors and assists the Board in overseeing the company’s compliance with laws and regulations applicable to Scientific Games’ business, and compliance with Scientific Games’ Code of Conduct Larry is a member of the International Association of Chiefs of Police, and the International Security Managers Association. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Larry Potts SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-122 Under Larry’s direction there are two divisions devoted to coordinating security operations: Teli Parianos 1. Security – Under the guidance of Aristotle “Teli” Parianos, Director of Security, security operations entail the physical security of our corporate headquarters in Alpharetta, Georgia, including the National Data Center, National Response Center, and the instant ticket manufacturing and distribution plant. The corporate headquarters security staff is comprised of 18 full time, in-house security officers, each with law enforcement, military or private security backgrounds. The facility control program is designed to deter, deny, detect, and document unauthorized access and activities. Teli and his department also provide oversight of the installation and remote administration of all cooperative site security systems, disaster recovery responses, and emergency contingency planning. “Teli” Parianos has 19 years of experience in security printing operations, including Lottery, promotional games, U.S. postage stamps, and direct mail coupons. He has managed physical security, ticket security, QA, and game auditing departments. He has also managed safety, environmental compliance, and worker’s compensation programs, and fulfilled various remote site implementation projects domestically and abroad. Teli’s years of experience in security printing operations—including 13 years serving lotteries—will be an invaluable asset to the Lottery’s ongoing operations. John Foster 2. Information Security – John Foster, Manager of Information Security, manages Scientific Games’ data security strategy. He is responsible for managing cyber crime cases, incident investigations, and security reporting. He also provides information security support and advisory services to ongoing operations teams. John has over 15 years experience in security software development, risk management, and network operations, the last seven Lottery-related. He has the following certifications: ● ISC2 CISSP (International Information Systems Security Certification Consortium, Inc. Certified Information System Security Professional) ● ISACA CISM (Information Systems Audit and Control Association Certified Information Security Manager) ● ISACA CGEIT (Certified in the Governance of Enterprise IT) ● ISACA CISA (Certified Information Systems Auditor) ● ISACA CRISC (Certified in Risk and Information Systems Control) ● PECB ISO 27001 Lead Auditor (Professional Evaluation and Certification Board) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY ● PECB ISO 27001 Lead Implementer ● PECB ISO 23001 Foundation ● PECB ISO 20000 Foundation ● ISFCE CCE (International Society of Forensic Computer Examiners Certified Computer Examiner) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-123 3.9-124 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-125 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-126 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.7.2 SECURITY STANDARDS RFP Requirement: The Vendor must address security standards and practices, and in particular whether the Vendor’s gaming solutions and practices are compliant with ISO 27002, COBIT or other recognized information security, control, and audit standards. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-127 3.9-128 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-129 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-130 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.8 PROJECT MANAGEMENT CAPABILITIES RFP Requirement: Capacity to conduct the implementation and to make evolutionary System changes is critical to the project. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Building on experience from more than 60 Lottery-related deployments since 2008, Scientific Games has the project management capabilities to seamlessly and successfully convert the Lottery’s Gaming System. Our current contract runs through June 30, 2013, which necessitates other vendors to perform their conversion on Monday, July 1, 2013. Scientific Games is in the best position to support a conversion on Sunday, June 30, and is the only vendor that can further exceed the Lottery’s requirements with a conversion date a full day ahead of schedule. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-131 3.9-132 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-133 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-134 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-135 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-136 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-137 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-138 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY Scientific Games’ tested and proven methodologies and processes demonstrate our capability of supporting the execution of the transition plan. We draw on extensive experience and focus on areas such as people and cultural change, supplier management, service and security assessment, infrastructure service readiness, human resources, and conversion coordination. The following subsections provide an overview of our project management approach and quality practices. 3.9.8.1 PROJECT MANAGEMENT APPROACH RFP Requirement: The Vendor shall describe its corporate organization and tools pertinent to managing a large project for the Maine Contract. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. PROJECT MANAGEMENT APPROACH The depth and breadth of our project implementation organization surpasses any other offering that the Lottery will see. From executive and senior management sponsorship and involvement through clearly identified teams, disciplines and activities, no other vendor can match Scientific Games’ experience and understanding migrating a Lottery smoothly and transparently for the retailer and player community. Scientific Games’ has structured the project implementation organization with best practices and quality performance as the driver for successful deliveries of our Maine State Lottery solution. We have learned, and improved, over the past several project implementations that it is not just the project organizational structure that is important but also how that organization interacts with the Lottery and the existing site operations team. In 2001 you trusted us to implement an AEGIS System conversion for you. We feel that was a successful conversion and feel certain that the Maine State Lottery agrees. Through our numerous past to present conversions, we have only improved our implementation skills and project execution. We hope that the Maine State Lottery trusts and allows Scientific Games the privilege of converting the Lottery from your existing AEGIS System to the new AEGIS-EF System. The high level view of the implementation organization clearly defines the optimal levels of communication, coordination, and collaboration. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-139 3.9-140 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-141 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-142 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-143 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-144 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-145 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-146 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-147 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-148 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-149 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-150 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-151 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-152 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.8.2 PROJECT MANAGEMENT QUALITY RFP Requirement: The Vendor's Proposal must address project management quality practices, and in particular whether the Vendor’s project staff is certified under the Project Management Institute PMP program or other recognized project management practices standards. The Lottery requires that the technical project manager defined in Section 3.7.1.1 be PMP certified. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. PROJECT MANAGEMENT (PM) QUALITY Scientific Games uses a number of techniques and processes to manage the quality of all work products. The following is a summary. Each topic described is discussed in detail within Section 3.8. PROJECT MANAGEMENT OFFICE (PMO) A fundamental goal of Scientific Games is the pursuit of higher quality standards in our project management capability. The PMO is an important component within our project organization and enables us to pursue highly efficient, successful, and repeatable project standards by building best practices as advocated by: ● Project Management Institute (PMI) ● Project Management Professional (PMP) Certification ● The Project Management Body of Knowledge (PMBOK® Guide) ● NASPL Standards ● CMMI PROPOSED STAFF CERTIFICATION Many employees of Scientific Games are members of PMI and are PMP certified. To ensure dedicated local project representation, Scientific Games has assigned Dan Grace (PMP Certified), Director of Project Management and Implementations, and Matt Gross (PMP Certified), Lead Senior Project Manager, as our dedicated Project Management Team throughout the implementation. Their specific experience is discussed in Section 3.7 and Section 3.8.2. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-153 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-154 Scientific Games’ project staff is certified under project management standards. Staff certifications include: ● Microsoft Certified Professional ● SQL DBA ● ITIL ● Project Management Institute (PMI) ● Project Management Professional (PMP) Certification ● Software Tester ● RoboHelp Field or Lottery-related awards, memberships or affiliations include: ● Project Management Institute (PMI) ● Membership of the Institution of Electrical Engineers (MIEE) ● Tau Beta Pi ● Eta Kappa Nu ● Epilson Sigma Pi ● Society for Technical Communications PROJECT MANAGEMENT (PM) REVIEWS During the project, Scientific Games’ PM peers and senior staff conduct monthly reviews for key project deliverables. This type of review is an industry best practice for detecting deviations and ambiguities in the project life cycle. They examine the progress in detail, identify any needed improvements, and apply the appropriate remedies. 3.9.9 RESEARCH AND DEVELOPMENT PROGRAM RFP Requirement: The success of the Lottery depends on the availability of new products, gaming features, and services. The Successful Vendor must be capable of supporting the Lottery in this mission. The Vendor shall describe its resources, capability, capacity, and plans for maintaining a research and development effort in such areas as gaming concept design/development, retailer terminal design, telecommunications, retailer network planning, and sales data mining. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games knows first-hand the importance and value of having a strong and committed approach to Research and Development of new products, services, RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY and solutions to meet the myriad of constantly evolving needs of our customers. In order to meet this need, Scientific Games has a broad team of individuals from multiple disciplines who are regularly monitoring for new and cutting-edge technology, as well as developing new and innovative “ground-up” solutions that we believe will provide our customers with tremendous value and help them to better manage and grow their business. Scientific Games invests millions annually in its commitment toward creative research and development to benefit our customers, and the “fruit” and benefits of this investment are clearly evidenced by the extensive list of industry firsts, and other industry changing innovations as outlined below. Scientific Games fully appreciates and agrees that the success of the Maine State Lottery depends upon the availability of new products, gaming features, and services. Scientific Games understands market trends and player preferences, swift, effective implementation of tested ideas, and unconventional thinking about the future. Because of these qualities, Scientific Games remains the lottery and gaming industry’s longest standing, full-spectrum solution provider. We maintain this position through a firm commitment to intelligently applied research that has continued to generate a stream of industry-defining innovations since our inception in 1973. From the breadth and depth of our personnel’s lottery and gaming knowledge, and our unwavering commitment to research and development of new products and services, we are especially qualified to support the Lottery’s achievement of its mission and vision for the future. Scientific Games understands market trends and player preferences, swift, effective implementation of tested ideas, and unconventional thinking about the future. Scientific Games keeps a finger on the pulse of the latest advancements in hardware, systems, communications, and distribution technologies, as well as lottery market trends. We do this through market and customer research to align these forces with our goals to meet our customers’ existing and future needs. From the highest levels in our organization, leaders drive our research and development efforts in the areas of hardware and firmware design, software design and development, communications and networking, game design and development, marketing and brand management, as well as sales growth. We believe our ability to attract new customers and retain existing customers depends in part on our ability to continue to incorporate technological advances RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-155 3.9-156 SECTION 3.9: VENDOR CORPORATE CAPABILITY into the process of improving our products, systems and related equipment. We maintain a development program directed toward systems development and refinement of our present products and the expansion of their uses and applications. Many of our product developments and innovations have quickly become industry standards, including games for printed products and multiplier games for lottery systems. We incorporate technological advances into the process of improving our products, systems and related equipment to increase sales growth. INDUSTRY INNOVATIONS Scientific Games and its sister companies have delivered a stream of innovations for nearly 40 years that have had a positive and enduring impact on the lottery industry. This relentless focus on developing new game content and leading edge technology and systems solutions is the result of the unending research and development by Scientific Games’ employees. A summary list of Scientific Games’ lottery-related innovations is presented in Figure 3.9-44. Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 1973 Develops algorithmic solution that permits production of world’s first secure Instant Lottery game 1974 Prints world’s first secure Instant Lottery game (25 million tickets for Massachusetts Lottery) Develops and produces first pouch games 1975 Develops first back-office system for Instant Lottery game accounting and validation (Illinois, Michigan and Maryland lotteries) Introduces retailer validation codes, a security method allowing retailers to confirm lowtier winning tickets and correct prize amount, safeguarding them against fraudulent attempts to cash non-winning tickets RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-157 Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 1976 Pioneers collector cards in connection with the Instant Lottery game Provides New York Lottery with its first Instant Lottery game (125 million tickets); Quantity hastened search for technology to replace sheet-fed printing Start-up supplier to Delaware State Lottery 1977 Implements first computer-controlled ink-jet imagers for printing variable data in the play area; innovation would soon render obsolete the sheet-fed method of printing Instant Lottery tickets Pioneers marketing concept of keeping Instant Lottery games on sale at all times; previously, a game was allowed to sell out before replaced with a new one 1978 Introduces label games, in which self-adhesive labels are applied to various products in creative ways Design lottery games for Loto Canada - national instant games Prints industry’s first ink-jet imaged tickets (United Kingdom, Littlewoods) Start-up supplier to Vermont Lottery 1979 Pioneers concept of offering players multiple play styles on a single ticket (Ladbrokes – United Kingdom) 1980 Introduces doubling and add-up features on instant games (Michigan) 1981 Introduces ZIP Code-based analysis as a lottery market research tool Start-up supplier to Arizona Lottery Develops software to meet customer demand for more system functionality; initial implementation in Arizona paves way for telemarketing (Tel-Sell) and Guaranteed LowEnd Prize Structure (GLEPS) accounting 1982 Introduces computerized weekly analysis of sales trends as another market research tool for lotteries Introduces off-line dual pass printing, significantly enhancing instant game security once tickets are distributed to retailers Start-up supplier to DC Lottery Start-up supplier to Washington State Lottery; implements industry’s first automated Tel-Sell marketing system Introduces retailer validation codes on instant tickets to further enhance security of the product RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-158 SECTION 3.9: VENDOR CORPORATE CAPABILITY Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 1983 Introduces lottery industry to Values and Lifestyles (VALS) psychographic consumer research Introduces Bonus Play, a direct mail coupon promotion based on market analysis Introduces enhanced computerized accounting system for instant tickets Produces games with multiple scenes Produces games on paper stock (foil-free) Design Hybrid games (instant and passive) Start-up supplier to Colorado Lottery; introduces instant game progressive jackpot prize wheel 1984 Introduces video instant games in Illinois Introduces Instant Lottery System (ILS), the industry’s first integrated software package for accounting, distribution, inventory control, marketing and validation 1985 Pioneers Cooperative Services Program (CSP) concept in New York, a shared-risk concept to streamline a lottery’s operations, reduce its costs and maximize its revenue Debuts the first multi-state draw lottery game in the U.S. (for Maine, New Hampshire and Vermont) Introduces LION, the industry’s first online retail terminal with a built-in, animated, fullcolor consumer display for advertising to the consumer at the point-of-sale Develops and introduces multi-colored benday patterns Start-up supplier to Oregon, Iowa and California lotteries 1986 Introduces Winner Integrity Number (WIN) code system to detect delaminated tickets Prints multi-colored variable overprint designs Start-up supplier to West Virginia and Missouri lotteries 1987 Start-up supplier to Montana Lottery Develops and introduces technology enabling ink-jet imaging of bar codes on instant tickets (Vermont) Scientific Games system helps launch LottoAmerica, predecessor to Powerball® game MDI Entertainment produced the industry’s first commercial drop-in series for nine U.S. lotteries, including New York. The New Millionaires featured Jeopardy!™ game show host Alex Trebek telling interesting stories about big lottery winners. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-159 Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 1988 Start-up supplier to Florida, Virginia and Wisconsin lotteries Introduces synchronized ink-jet imaging technology enabling lotteries to print play data and validation information on the front of the ticket and move the bar code to the back (Maine) Produces multiple games across the web Develops and produces die-cut lottery tickets Integrates first-ever bar code system into ILS II (system) for instant ticket validation and full cross-redemption with GLEPS accounting (players no longer required to cash winning tickets at same retailer where purchased) 1989 Debuts industry’s first open online lottery system for Austrian lottery Start-up supplier to the Kentucky Lottery 1990 Start-up supplier to national lotteries in Mexico and Taipei, Taiwan Start-up supplier to the Minnesota Lottery Introduces games on secure recycled paper stock 1991 Invents and patents two-pass imaging process for unlimited play patterns on Bingo and Crossword games Develops first Bingo scratch ticket in the world for the Atlantic Lottery Corporation Produces Bingo ticket with unlimited play patterns 1992 Introduces industry’s first bar coded pull-tab tickets (Minnesota) Produces first Bingo ticket in U.S. for the Minnesota Lottery Develops Thermochromatic Ink (anti-photocopy) Pioneers technology (Terra 2000™) allowing instant tickets to be printed securely on recyclable, plain paper instead of non-environmentally friendly foil-laminated card stock 1993 Develops ticket design contest with college credit – Winning Concepts® Start up supplier to the Netherlands and Virgin Islands lotteries Start-up supplier to Georgia, Nebraska and Greece lotteries 1994 Creates Monopoly® game using the original board concept First U.S. industry supplier to receive ISO 9001 certification of its quality management system RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-160 SECTION 3.9: VENDOR CORPORATE CAPABILITY Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 1995 Introduces automatic, one-step, keyless validation of instant tickets (SciScan Technology) that eliminated retailers’ required three-step manual process Invents and develops MegaColor™ integrated graphic process Develops and patents four-color process overprint (FouReal®) Start-up supplier to the United Kingdom National Lottery Produces first full-function bar coded pull-tab tickets (Minnesota) enabling them to be validated the same way as instant tickets 1996 Introduces two-color imaging on instant tickets (Delaware) Start-up supplier to the New Mexico Lottery Develops and patents FailSafe® multi-dimensional bar code system Develops Crossword in Australian business unit First supplier to bring open system solution (AEGIS®) to U.S. lottery industry; previously, proprietary closed systems dominated online lottery operations Introduces first secure instant probability games (Winner’s Choice™) 1997 Start-up supplier to National Lottery in Zimbabwe Develops water-based gloss coatings 1999 Creates Dream Team™ – a game development “think tank” Develops secure probability games for testing and product roll-out Develops Smart Card applications for lottery products Implements secure probability game validation process Industry’s first simultaneous, dual online system conversion (Maine and Iowa) 2000 Produces (in partnership with the Oregon Lottery), pouch game with two separately numbered and tracked inserted game pieces Conducts successful Probability Game field test of two games with Rhode Island Lottery retailers Introduces original, new pop-up product design featuring an interactive play action on one ticket Signs agreement with Ingenio to sell and distribute CD-ROM games in the lottery industry RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-161 Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 2001 Introduces ColorMark™ marking system so players can more easily identify winning patterns on Extended Play games (e.g., Bingo, Crossword) Signs exclusive contract with Slingo® to adapt and sell patented game play format in the lottery industry Develops revolutionary, modular cooperative services for warehousing, distribution, inventory control and tele-services called Global Operations Lottery Distribution System (GOLDS) MDI Entertainment launched the industry’s first internet-based second chance promotions 2002 Fulline™ start-up supplier (instant and online) to South Carolina Lottery; introduces industry’s first Internet Protocol Virtual Private Network (IP VPN) telecommunications system to securely transmit data between central system and online terminals for greater communications cost efficiencies and flexibility Introduces Remote Color Signoff™ system allowing lotteries to sign-off on press proofs from their own offices without travel Develops first catalog of unique holiday game designs and innovations Forms strategic alliance with Netgame to offer m-gaming Receives ISO 9001:2000 certification MDI Entertainment and the Multi-State Lottery Association (MUSL) design and launch Powerball television commercials in 15 states featuring musical star Ray Charles 2003 Introduces Touch-Tabs™ (electronic pull-tab games) and Touch-Tabs kiosk (self-service electronic pull-tab dispensing device) Introduces PlayCentral®, the world’s first interactive, full-function, self-service lottery kiosk as a total solution for the retail automation of the sale and accounting of all lottery products, including up to 28 instant games and multiple online games Introduces ConvenienceCentral™, a new vending solution that brings lottery vending right to the cash register at large, multi-lane stores First supplier to bring real-time online transaction processing to Latin America; first to deploy a fully cellular wireless lottery communications network in Peru Introduces LC3™ as the first electronic game cards in Iowa Begin printing multiple imaging colors under the scratch-off Acquisition of MDI completed – premier provider of licensed games to North American lotteries market RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-162 SECTION 3.9: VENDOR CORPORATE CAPABILITY Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 2004 Start-up supplier to the Tennessee Education Lottery Corporation Creates and patents the new play action for Double Dare Produces promotional pouch with baseball cards for the Maryland Lottery Introduces Linked Play™ games which offer full-color graphics under the scratch-off coating 2005 Start-up instant warehousing distribution and systems supplier for the Oklahoma Education Lottery Corporation Converts Ohio Lottery to CSP warehousing and distribution operation Launches Michigan’s Players’ Web-based City VIP program Ohio Lottery becomes the industry’s first to provide real-time validation of internetbased second chance promotion entries, using Scientific Games’ patented Easy Entry™ validation system 2006 Acquires Global Draw a leading supplier of fixed odds betting terminals and systems, and interactive sports betting terminals and systems Acquires EssNet AB an international online lottery technology provider Acquires TeleCom Game Factory a leader and innovator in lottery gaming and drawing systems Acquires Games Media, a U.K. based company developing, publishing and selling “Amusement With Prizes” (AWP) machines, “Skill With Prizes” (SWP) machines and related content for the U.K. public house market Develops unique Sudoku™ game play action Launches first two-sided scratch-off game with Idaho Lottery RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-163 Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 2007 Converts Pennsylvania Lottery warehouse operations to new SciTrak sorter system Inauguration of newest flexo press (Press 6) in Alpharetta, Georgia Acquires Oberthur Gaming Technologies First lottery vendor to achieve NASPL certifications for software development and quality best practices Forms joint venture with leading Chinese technology company, Inspur, to launch instant tickets in the Shandong Province of China Acquires of a 50% interest in the ownership of Guard Libang, a leading provider of instant lottery ticket cooperative services in China Easy Entry™ system develops to validate non-winning tickets for second chance promotions and drawings Introduces the “Match & Win” instant game play style Introduces the “Deal or No Deal” linked instant games using the “Elimination” play style. Deal or No Deal goes on to become the largest multi-state instant game in U.S. lottery history MDI Entertainment launches Tennessee Educational Lottery Play It Again!™ – the industry’s first multiple-game internet entry program 2008 Successful launch of China Sports Lottery instant tickets Provides 96,000 handheld validation terminals in China Contracts to provide 25,000 Leonardo/WAVE™ terminals to Sisal in Italy Launches of New York Monopoly website and promotional game Introduces Graphic Benday™, a system that prints artwork under the scratch-off coating, increasing the security of the game and improving the aesthetic appeal of the play area Pioneers use of Vision System, a proprietary advanced camera technology to detect defects during the instant ticket finishing process RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-164 SECTION 3.9: VENDOR CORPORATE CAPABILITY Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 2009 Alpharetta facility receives ISO 27001 Programming Security Certification Leeds facility receives ISO 27001 Programming Security Certification Inauguration of newest flexo press (MP1) in Montreal, Canada Arkansas Lottery start-up – CSP operation Begins printing games for the Puerto Rico Lottery Introduces color shifting inks Designs and manages a Florida direct mail effort which is the largest one time couponing endeavor in U.S. lottery history MDI’s Properties Plus™ and Points For Prizes™ debut with the unveiling of the Arkansas Scholarship Lottery’s Players Club web site – an exciting platform for delivering player rewards MDI takes over management of Minnesota Lottery Lucky MN player’s club and adds Points For Prizes™ player reward program to the club offerings MDI develops and launches Instant Replay™ multiple game second chance program for Michigan Lottery. First multi-game internet lottery program enabling players to submit variable price point tickets ($10 worth) per entry MDI develops and launches Massachusetts Lottery Red Carpet VIP internet player’s club RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-165 Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 2010 Scientific Games creates Sciplay – an entity dedicated to interactive gaming Alpharetta facility receives ISO 9001:2008 Certification Montreal facility receives ISO 9001:2008 Certification Montreal facility receives ISO 27001 Programming Security Certification Leeds facility receives ISO 14001 Environmental Management Certification Acquires GameLogic, Inc. Introduces Graphic ClearMark™, a multi-color marking system designed to invigorate extended play games Develops the industry’s first 3D instant games Introduces “Understand™”, an instant game enhancement which layers game instructions in two languages MDI develops and launches Montana Lottery player’s club, built on GameLogic platform of internet games MDI launches the VIP Players Suite for Tennessee Education Lottery, integrating Play It Again!™ and various licensed game entry promotions under the players club umbrella MDI launches www.lotterymusicstore.com, where lottery players can get music downloads using points awarded in instant game promotions or player loyalty programs RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-166 SECTION 3.9: VENDOR CORPORATE CAPABILITY Figure 3.9-44: Scientific Games’ Lottery-Related Innovations SCIENTIFIC GAMES INNOVATIONS 2011 Scientific Games, joint venture partner in Northstar Lottery Group, LLC, signs Illinois Lottery private management agreement MDI Interactive, a division of MDI Entertainment, LLC, launches to help lotteries engage players through the web and deliver content across multiple digital platforms MDI launches its 300th website developed for a lottery MDI launches the VIP Players Suite for Tennessee Education Lottery, integrating Play It Again!™ and various licensed game entry promotions under the player club umbrella MDI adds The Entertainment Book to its Points For Prizes loyalty program offerings Developed and introduced Gigantix™ Scientific Games becomes the exclusive worldwide provider of the Micromotion™ printing process to the lottery industry Launches the Spotlight AMP prize determination drawing program at NASPL 2011 Sciplay signs agreement with California Online Poker Association (COPA) to provide intra-state poker services Scientific Games’ server-based gaming business Global Draw acquires Barcrest Group 2012 Scientific Games acquires Provoloto, a Mexican instant ticket distributor and developer MDI launches its 400th website for a lottery Relentless focus on developing new game content and leading edge technology and systems solutions is the result of the unending research and development by Scientific Games. It is entrenched and intrinsically apart of everything we do! RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY PATENTS Tangible evidence of Scientific Games ongoing emphasis on research and development is the issuance of patents to Scientific Games by countries around the globe. We are proud of the fact that Scientific Games and its affiliates hold approximately 1,100 patents and patents applications worldwide. More than 150 of those patents were registered in the United States alone and have either been “issued” or “allowed”, which means the patent is approved but not yet issued. Issuance takes approximately three to six months. In addition, almost 120 U.S. patents are now pending. Figure 3.9-45 lists the U.S.-applicable patents that have been allowed or are issued. (Please note that for brevity, U.S. Patents or Patent Application Titles that reflect multiple filings on various configurations of related technologies are only listed once.) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-167 3.9-168 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-169 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-170 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-171 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-172 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-173 — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.9-174 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-175 Incremental growth comes from product differentiation and positioning. Without it, cannibalization of sales can result and growth can be hampered. Our perspective is unique since we do not depend on only one product or service for revenue. Being the industry’s first and most experienced Fulline vendor means that we research and develop the products and provide the services to help the entire lottery product portfolio achieve concurrent revenue growth. Our research and development benefits draw, instant, and gaming product experts within our company. This section discusses our product development process and efforts to provide our customers with the advantages they need to remain leaders in the industry. While Scientific Games has been driving results for lotteries for over 39 years, we have taken aggressive steps to advance our research and development processes to ensure a disciplined and comprehensive approach to commercializing a product. We research and develop the products and provide the services to help the entire lottery product portfolio achieve concurrent revenue growth. RESEARCH AND DEVELOPMENT OVERSIGHT Under the leadership of Mr. Steve Beason, Enterprise Chief Technology Officer (CTO), Scientific Games keeps a finger on the pulse of the latest advancements in hardware, systems, communications, and distribution technologies, as well as lottery market trends. He does this with an eye to aligning these forces consistent with Scientific Games’ goals (continuing its innovative trend), while meeting our customers’ current and future needs. Mr. Beason drives efficiency in directing our overall strategy in the areas of hardware and software design and development, communications, and research and development (R&D). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Steve Beason SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-176 Kirt Pulaski Supporting Steve’s pursuit of Scientific Games’ Enterprise Technology Management goals is Mr. Kirt Pulaski, Director of Product Management. Mr. Pulaski draws from a rich career of deploying and managing rapidly changing technology solutions in diverse environments, ranging from space aeronautics, to defense, to online virtual worlds, to consumer service and support centers. Harnessing the vast creative and developmental resources that comprise Scientific Games’ diverse business units is no easy task. Managing the research and development processes from ideation through deployment, (drawing input from all our stakeholders) and then through life cycle management is potentially intractable. However, consistent with Scientific Games’ innovative style, we now employ a powerful portfolio management resource for harnessing strategies, product lines, requirements, problem resolution, and project management in a common environment into which our customer, vendor and internal stakeholders have a view, tailored to their specific needs. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-177 — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-178 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-179 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-180 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-181 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-182 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-183 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-184 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-185 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-186 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-187 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-188 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-189 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-190 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-191 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-192 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9.10 3.9-193 FINANCIAL VIABILITY RFP Requirement: In order to ensure the Vendor's financial ability to perform under the contract, the Lottery requires the following financial information. An original and two (2) copies of this information must be provided and should be submitted with the original Proposal (not with the other copies). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-194 CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-195 CONFIDENTIAL SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-196 — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY Please reference the “Original” Technical Proposal behind the “Supplemental Information” tab card at the end of Section 3.9 for our response to the Maine State Lottery’s “Lottery Gaming System and Instant Ticket Printing” RFP #201207350 for more financial information on Scientific Games. Additional information demonstrating Scientific Games’ financial capability to perform under the contract is given in the following subsection related to financial viability. Please see Section 3.9.10.3 for information on how we exceed RFP requirements for financial viability. 3.9.10.1 SUBMISSION OF FINANCIAL STATEMENTS RFP Requirement: All Vendors and substantial subcontractors must submit certified financial statements, or federal income tax returns if the Vendor or substantial subcontractor does not have certified financial statements prepared for the last two (2) fiscal years. Certified financial statements must be the result of an audit of the entity’s records, prepared in accordance with Generally Accepted Auditing Standards (GAAS) by a certified public accountant. The certified financial statements shall be prepared in accordance with Generally Accepted Accounting Principles (GAAP), and must include balance sheets, income statements, statements of cash flows, statements of retained earnings, notes to the financial statements for both years, and any management letters that have been received for those years. For non-U.S. entities the equivalent non-U.S. accounting standards apply. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Three electronic copies (on CD) of the required financial statements for Scientific Games have been submitted in the Original technical proposal Volume I – Binder 1. The financial information provided by Scientific Games includes: ● Annual Reports for fiscal years 2010 and 2011 Scientific Games does not intend to utilize any substantial subcontractors in any phase of the project. Therefore, financial statements for subcontractors have not been provided. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-197 SECTION 3.9: VENDOR CORPORATE CAPABILITY 3.9-198 3.9.10.2 SUBSIDIARIES RFP Requirement: If a Vendor or substantial subcontractor is a subsidiary of a parent entity and the Vendor or substantial subcontractor does not have its own, separate financial statements, the Vendor or substantial subcontractor may satisfy its financial responsibility submission requirements by submitting the consolidated financial statements of its parent entity if the consolidated financial statements include the activity of the Vendor or substantial subcontractor. If a Vendor or substantial subcontractor submits the consolidated financial statements of its parent, the parent must serve as financial guarantor of the Vendor or substantial subcontractor. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Since Scientific Games is a wholly owned subsidiary of Scientific Games Corporation we have satisfied our financial responsibility submission requirements by submitting the consolidated financial statements of our parent entity. These statements include the activity of Scientific Games. Scientific Games Corporation will serve as our financial guarantor. Scientific Games does not intend to utilize any substantial subcontractors in any phase of the project. Therefore, financial statements for subcontractors have not been provided. 3.9.10.3 PARENT CORPORATION RESOURCES RFP Requirement: If the Vendor is a subsidiary and will rely on the financial resources of the parent to perform this contract, the parent must certify, in writing in a form acceptable to the Lottery, the availability of its resources to the Vendor. Parent entities that serve as financial guarantors of subsidiary firms shall be held accountable for all terms and conditions of the RFP and the resulting contract and shall execute the Contract as guarantor. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Since Scientific Games is a subsidiary and will rely on the financial resources of the parent (Scientific Games Corporation) to perform this contract, our parent will certify, in writing in a form acceptable to the Lottery, the availability of its resources to Scientific Games. We understand that parent entities that serve as financial guarantors of subsidiary firms will be held accountable for all terms and RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.9: VENDOR CORPORATE CAPABILITY conditions of the RFP and the resulting contract and will execute the contract as guarantor. Unlike other vendors who only agree to comply after award of contract, Scientific Games exceeds the RFP requirement by providing the Letter of Guarantee from Scientific Games Corporation on the following page. 3.9.10.4 EXTERNAL BORROWING RFP Requirement: The Vendor must provide a letter of commitment in a form acceptable to the Lottery from a creditor acceptable to the Lottery, if outside borrowing will provide any or all of the funding for this project. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games does not intend to borrow any or all of the funding for the project. Therefore we are not required to provide a letter of commitment from a creditor acceptable to the Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-199 3.9-200 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC GAMES: October 15, 2012 Mr. Timothy Poulin Deputy Director Bureau of Alcoholic Beverages and Lottery Operations 8 State House Station Augusta, Maine 04333-0008 Telephone: (207) 287-6750 Email: Tim.Poulin@Maine.gov Re: Lottery Gaming System and Instant Ticket Printing 201207350 Dear Mr. Poulin: Section 3.9.10 paragraph 3 of the above referenced RFP states a Vendor must provide the following information: "If the Vendor is a subsidiary and will rely on the financial resources of the parent to perform this contract, the parent must certify, in writing in a form acceptable to the Lottery, the availability of its resources to the Vendor. Parent entities that serve as financial guarantors of subsidiary firms shall be held accountable for all terms and conditions of the RFP and the resulting contract and shall execute the Contract as guarantor." Please accept the following certification as the reSponse to this requirement. Scientific Games International, Inc., the Vendor in the aforementioned paragraph, is a wholly owned subsidiary of Scientific Games Corporation. Scientific Games Corporation does hereby certify that it will support Scientific Games International, Inc. in the performance of the requirements of this Contract and will make available to Scientific Games International, Inc. any and all of its resources, as required, to fulfill Scientific Games International Inc.?s obligations under this Contract. Furthermore, as required by the RFP, Scientific Games Corporation agrees to be held accountable for all terms and conditions of the RFP and the resulting contract and shall execute the Contract as guarantor. Senior Vice President and Chief Financial Officer Scientific Games Corporation 750 Lexington Avenue, 25th Floor New York, New York 10022 Office: (212) 754-2233 SECTION 3.9: VENDOR CORPORATE CAPABILITY WHY SCIENTIFIC GAMES? • The Maine State Lottery as a whole receives significant value from its association with Scientific Games, a company formed in 1973, with approximately 3,500 employees worldwide. • The Maine State Lottery benefits from its comprehensive access to Scientific Games’ technology and manufacturing, representing the widest array of advanced products and services in the market. • The Maine State Lottery conversion will benefit from Scientific Games’ global experience converting major lottery gaming systems. Since 2003, we have successfully managed over 60 Lottery-related projects for lottery partners around the world, including Pennsylvania conversion in June 2009 and China throughout 2008 and 2009. The latter was an effort so massive (50,000 terminals) it is in a category by itself. • The Maine State Lottery product quality will benefit from Scientific Games’ close integration of all departments responsible for each design component. These departments are co-located at our fully-integrated primary facility in Alpharetta, Georgia. • The Maine State Lottery will gain additional assurance from Scientific Games’ corporate compliance process, which is required of all third party vendors prior to utilization of their services. This is the most rigorous compliance process in the industry and will protect the integrity and the products sold by the Maine State Lottery. • Last but not least, the Maine State Lottery will continue to profit from the local Scientific Game's staff which has supported the Maine Lottery for the past nine years. We know your office staff, sales representatives and retailers and we enjoy working with you to continue to bring new and exciting products to market. We are your business partner that works with you side by side, day in and day out, to help you improve your business and the revenues which benefit the great state of Maine. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.9-203 3.9-204 SECTION 3.9: VENDOR CORPORATE CAPABILITY This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY I wmm_Zm I I mZUm I la fleur's I magazine- Mn. 4 Mum? Grande Growth at Loteria Nacional in Ecuador Ecuadorians love to play the popular instant games of Carrazo and Sueldazo (meaning “salary”) which offer win for life prizes. “The win for life component of the hybrid game appeals to the people of Ecuador, who like most cultures in Latin America dream of a better life,” says Sebastian Cuadrado, sales manager for Scientific Games Latin America, a printed products provider for Loteria Nacional since 2002. The lottery’s biggest sales force in Ecuador is the canillitas–or street vendors–who sell more than 80% of total sales for the lottery. Recently, the lottery opened sales distribution channels in supermarkets and pharmacies. Loteria Nacional also operates sales venues called punto de raspe, which means “point of scratch,” and games are sold through the lottery’s website. “We have been working with the lottery to implement worldwide best practices with point of sale (POS), to increase price points and to fully develop the instant product,” said Cuadrado. “Last year, we launched MONOPOLY®” The lottery in Ecuador has experienced 176% growth in the last 10 years. Incorporating the instant component into draw games to create the hybrid games, as well as increasing the price points and prize structures of the games have attributed to the growth. The lottery also advertises heavily on television. “The future of lottery in Ecuador, as in all of Latin America, is very exciting,” says Cuadrado. “There is a relatively undeveloped instant ticket segment, so the potential for growth is huge. Ecuador is moving forward in the right way to develop instant games and create new hybrid games.” Iconic Game Shows and Las Vegas Trips Highlight Newest Linked Game A choice of six popular game show brands, an exciting trip to Las Vegas and a chance to win up to $1 million are all elements of a new linked game, called the “$1 Million Las Vegas Game Show Experience.” MDI Entertainment and FremantleMedia Enterprises (FME) said it was the first time that lotteries could choose from multiple brands in a linked game. Lotteries can launch one or more instant games featuring logos and imagery from “Family Feud®,” “The Price Is Right®,” “Card Sharks™,” “Match Game™,” “Let’s Make a Deal™” and “Press Your Luck®”. “These are beloved brands synonymous with fun and winning prizes, and they have immediately recognizable imagery, so they’re perfect for instant tickets,” said Steve Saferin, president, Properties Group and chief creative officer for Scientific Games. The projected trip date for the $1 Million Las Vegas Game Show Experience is March 2013. MDI’s linked games are always very successful. Its Wheel of Fortune® game is still on sale and doing very well. “It sold out in one jurisdiction after just 22 weeks on sale, and was reordered by another shortly after its first on-sale date because sales were so strong,” said Saferin. “The Price Is Right has been run as a linked game on its own for years. It has been launched by 16 different lotteries since 2009, and has been launched by two lotteries twice,” he said. “Deal or No Deal was offered as a linked game in 2007 and 2008. Over the two years, it was launched by 27 different lotter- 51 / La Fleur’s Magazine / March/April 2012 ies, and it was very successful. It was so successful in 2007, that nine of the lotteries that ran the game that year ran it again in 2008.” Lotteries launching any of these games will get MDI’s “Game Show Gallery,” a 2nd Chance Web Site featuring six interactive games based on the six game show brands. Players enter non-winning tickets to play. MONOPOLY™ represents MDI’s most popular interactive game. “It’s such an incredibly strong, universally loved brand, and we now have three interactive versions of it that appeal to a wide variety of players looking for various levels of interactive engagement,” said Saferin. “Our newest is a 3D version of the game created for our Arcade Zone™, and it’s seeing tremendous player activity.” l industry News Home to the Galapagos Islands, mountains and agriculturally rich coastal plains, the mega diverse Latin American country of Ecuador is home to 14 million people. Straddling the equator, Ecuador was once part of the vast Incan Empire. Today, it is about the size of the U.S. state of Colorado. Ecuador began the Loteria Nacional as a means to raise monies for La Junta de Beneficencia de Guayaquil, one of the world’s oldest non-profit organizations which began providing healthcare services to Ecuadorians in 1894. The lottery sells an estimated two million games a week. For the last 10 years in Ecuador, players have enjoyed a hybrid lottery product which consists of a traditional draw game and an instant scratch game in the same ticket. It is popular with players because it provides the excitement of the instant win with the anticipation of winning the big prize at the end of the week. Representing 42% of lottery sales in Ecuador, hybrid games are a printed product with five numbers (00000-99999), each number repeated 20 times. Most players buy an entire page of tickets. PLUS: BWIN.PARTY COMMITS €40M TO SOCIAL GAMING R FO NEED LE MOBI T I N STA N Every issue, every angle, every month N EE D FO R S P EE D SPEED ssive Why progre uld be a jackpots co past thing of the Operators begin to embrace potential W IN IN STA N T W IN MOB ILE FIRST F IRS T ♣www.egrmagazine.com July 2012 EGAMINGREVIEW Fast poker powers revival THINK AGAIN Why innovation is alive & kicking in the industry 001_eGR98_cover.indd 1 22/06/2012 15:12 ☛ sponsored editorial ☛ scientific games corporation LOTTERY focus Lottery loyalty programmes Out of the box or in tune with a new generation of consumers? In the mid-1980s, when Steve Saferin first began creating branded lottery games, no one could imagine that lottery players would someday log into personal internet accounts – few even owned computers and the internet was a good 20 years away from becoming part of everyday life – to enter non-winning ticket numbers for a second chance to win prizes. It is even more unimaginable that they could accumulate points from playing lottery games that could be redeemed for merchandise such as electronics, homewares, travel and sporting goods – let alone music downloads. Over the next 25 years, as lottery players changed and the internet became a part of everyday life, Saferin, now president of the Properties Group and chief creative officer at Scientific Games, developed products that provided more entertainment for players. He developed games associated with popular brands, such as the board game MONOPOLY®, arcade games like PAC-MAN®, and blockbuster movies like Indiana Jones™ and Marvel’s The Avengers™. Innovatively, he viewed lottery games as a consumer product that had to offer value – in this case, entertainment – to the player, quickly realising that lottery games had limited entertainment value, with players losing interest after failing to win a draw. Steve Saferin  Steve Saferin is president of the Properties Group and chief creative officer at Scientific Games Corporation 50 050-051_eGR98_scientific.indd 50 It was this out-of-the box thinking that prompted him to launch the first internet–based 'second chance' programme in 2001 for the New Jersey Lottery. Players could enter non-winning instant tickets into draws to win exciting prizes like motorcycles, vacations and home entertainment systems. The groundbreaking programme made the experience more entertaining for players and offered more value for a US$1 or $2 purchase. Since that time, MDI Entertainment, LLC, founded by Saferin and acquired by Scientific Games in 2003, has created more than 400 websites for 37 North American lotteries – almost all for second chance entry promotions. The company revolutionised how players entered lottery draws with the Easy Entry™ real-time entry validation system, which premiered in 2005. “Global marketing giants like Coca-Cola and McDonald’s had already put consumers on notice that promotions today live in a paperless society,” says Saferin. “Nonetheless, it was a bold step to move to drop the mail-in entry option and move second chance promotions exclusively online.” In 2009, Saferin and his team at MDI developed and launched the first loyalty programme for lotteries in the US for the Arkansas Lottery. Arkansas is now ranked among the most successful lotteries in North America based on total sales, and among the best performing in the world based on instant ticket sales per capita. These milestones were instrumental in setting the stage for Scientific Games to continue to refine the secure technology system that was its backbone, and develop broader internet services for lotteries. “We have made significant investments in highly secure hardware and back office systems over the years to provide the bandwidth needed to process millions of transactions per day, as well as the capacity to store hundreds of millions of entry validation records for active promotions,” says Saferin. In 2011, the Iowa Lottery launched MDI’s loyalty programme and experienced between 13% and 20% growth in instant sales compared to the same periods in 2010. Soon after, the Tennessee Lottery, also one of the world’s most highly rated lotteries, launched the programme. Missouri and North Carolina will go live this summer, and several additional North American and European lotteries are in the final stages of planning with announcements anticipated before the end of 2012. “The sales figures for February through May 2012 show that the Tennessee Lottery achieved huge growth in sales, eclipsing the old record by nearly 12%. While there are many factors that contributed to this fantastic achievement, the most notable addition to our product portfolio was the addition of the Points for Prizes® loyalty module at the beginning of the month,” says Rebecca Hargrove, president and CEO, Tennessee Education Lottery Corporation. www.egrmagazine.com 22/06/2012 16:44 ☛ scientific games corporation☛ sponsored editorial LOTTERY focus From second chance websites, MDI’s Players’ Clubs and complex loyalty rewards programmes grew as an organic extension of Saferin’s mission to continue adding value to the lottery experience. Just recently, the Arkansas Lottery saw a significant uptake in Player Club membership and Pick 3 and Pick 4 game sales after these draw games were added to their loyalty rewards programme. The International Journal of Marketing Research defines loyalty rewards as structured marketing efforts that reward, and therefore encourage, loyal buying behaviour – behaviour which is potentially beneficial to a company or organisation. Loyalty programmes are a mainstay of consumer marketing, with variants used in almost every sector. Some of the most popular programmes include Nectar, a coalition of more than 500 supermarket, petrol station and other partners and 14 million members in the UK, and Maximiles™, a scheme in which consumers earn points by shopping online, and which has three million members in the UK, France, Spain and Italy. And of course there is the world renowned American Express Membership Rewards® programme, which awards points for credit card purchases that can then be redeemed for a unique range of rewards including free flights, hotel accommodations and an entire catalogue of merchandise. “Loyalty membership and activity has surged in the past few years as consumers have looked for more and more value from their purchases,” says Saferin. “One of the most notable best practice trends we have observed recently is with Europe’s internet casino business where many operators have cut back on bonuses and free-play models, and have given players the opportunity to redeem points for merchandise, such as electronics, clothing and homewares, and winning such things can create a greater degree of brand affinity than free play or bonus models.” Saferin emphasises that the three main components of all successful loyalty rewards programmes remain the same, no matter what the industry. “Rewards must be appropriate, attainable and aspirational,” he says. “Our Loyalty Plus programme takes our merchandise model and puts it on steroids,” says Jim Acton, vice-president of business development for Scientific Games. “The platform is a culmination of many years' experience in supplying lotteries and their players with merchandise and added value programmes. MDI has vendors all over the world, we ship all over the world from our international locations, and we understand taxes, customs issues and country by country rules.” MDI is currently the leader in lottery loyalty rewards programmes in North America, launched by more lotteries than any other programme in the industry. Through the company’s partnership efforts with lotteries that have loyalty rewards www.egrmagazine.com 050-051_eGR98_scientific.indd 51 Lotteries can build a one-toone marketing relationship with their players through the loyalty platform platforms, players want to play more games so they can accumulate more points to redeem for merchandise. “It only makes sense to offer loyalty rewards to lottery players. Players react positively because their winning experience is enhanced. These ‘microwins’ enable the lottery to turn every ticket into a winning experience. This excitement moves the player’s relationship with the lottery brand from transactional to emotional,” says Acton. “Players view the lottery brand more positively overall, and they become part of an interactive lottery community.” In addition to using loyalty rewards programmes to grow playership, lotteries can build a one-to-one marketing relationship with their players through the loyalty platform. “Loyalty programmes allow the lottery to interact directly with its players,” says Saferin. “They can track playing behaviour and develop unique marketing techniques through the use of sophisticated customer relationship management (CRM). A loyalty programme also gives the lottery the opportunity to deploy various social responsibility tactics as appropriate.” As always, Saferin is looking for ways to create more value. ✜ In 2009, the Arkansas Scholarship Lottery, now ranked among the best performing in the world based on per capita sales, offered players the first lottery loyalty programme in the US. 51 22/06/2012 16:45 Internet and mobile gaming solutions No. 35 Winter 2011 / 2012 Celebrating the best in Good Causes The UK National Lottery holds the UK National Lottery Awards annually to find the United Kingdom’s favorite lottery-funded projects, and to raise public awareness of lottery funding for Good Causes. The winners of this year’s event were announced at a gala ceremony broadcast live on Saturday, November 5, 2011. In this issue, we take a closer look at the Awards, the winners, and the beneficiaries. Corporate News C o r p o r atCorporate e News News Integrated product management services: The science behind sales performance As the business of lottery becomes more complex in markets around the globe, a lottery’s mission for sales performance remains unchanged. Some of the highest performing lotteries in the world have discovered that integrated product man­ agement is the driving force behind sales and profit growth. The ever-increasing complexities of security and responsible gaming requirements, networked technology, new retail channels and player demographics are changing how lotteries do business. Over the last several years, lotteries are realizing the need for integrated product management services – from market analysis, to game development, instant ticket manufacturing, inventory management, retail support and in-store optimization. From zero to CNY 20 billion in three years In China, where the China Sports Lottery has become one of the fastest growing lotteries in the world, integrated product management is the science behind the success. Launching with 150,000 retailers and achieving CNY 10.1 billion in sales its first year, the China Sports Lottery is considered one of the largest start-ups in lottery history. 32 Interestingly, the China lottery market is very unique. There are two competing national lotteries and both sell similar products in the same locations. Serving over 1.3 billion people – 20 percent of the world’s population – the China Sports Lottery launched an instant product with the opening of the 2008 Olympics in Beijing. In less than six months, the Lottery has expanded from one province to all 31 provinces across China. Sales are projected to reach nearly CNY 20 billion by the close of 2011, almost doubling 2008’s retail sales. “China has a complex, competitive lottery environment,” says Sam Wakasugi, Chief Marketing Officer for Scientific Games China. “From the beginning, we integrated global best practices in the area of product management – game design, systems, terminals, marketing, and research – every decision has been data-based and implemented with knowledge gained from lottery start-ups around the world. This has been the differentiator.” The majority of the games launched by the China Sports Lottery have been games that are proven best-sellers elsewhere in the world. NBA licensed games have increased instant sales at the China Sports Lottery. WLA magazine No. 35 Winter 2011 / 2012 Corporate News C o r p o r atCorporate e News News In fact, the Spotlight Game™ Golden Million and the Gem Family of games – Ruby Red, White Diamond, Green Emerald, and Triple Diamond – are some of the most popular instant games in both the U.S. and in China. In 2011, two National Basketball Association (NBA) licensed games are largely credited for boosting China Sports Lottery instant sales toward the CNY 20 billion mark. The NBA games also had an Internet component offering players the opportunity to enter nonwinning tickets for second chance prizes. The Lottery had over four million entries via mobile phone connected through the Internet. “We’re simply applying global best practices for lottery product management. With Scien­ ti­fic Games’ MAP™ analytics, we’ve studied 29,000 instant games and over 1.25 million weeks of sales data, so we know what works and what doesn’t. Historically, when we design a game based on solid best practices and then localize it to the market, the game is going to sell well to consumers in any country,” said Wakasugi. “Because of our global reach, Scientific Games has a finely tuned ear to the lottery game culture. A game has to offer attractive play attributes, visual appeal, good odds and be positioned properly in the market from a price and ticket size standpoint.” installation of game management systems, telemarketing, field sales, and retail develop­ ment. Programs are customized for each lottery and may also include research, product reviews, player analysis, inventory and distribution, sales staff training, and consulta­ tive advice on other key areas of the business. Olifeja doubles sales In Eastern Europe, where an expanded partner­ship between Lithuania’s Olifeja and Scientific Games began in early 2011, lottery sales doubled in the first five months of the integrated product management program, ex­ceeding expectations. Olifeja expects sales to double again by year’s end, then double once more in 2012. “We tailor every CSP to meet the specific ments of the lottery jurisdiction,” require­ said Allen. “The partnership allows us to get Many of Scientific Games’ best practices were incubated in the US, beginning in the mid1980s with the concept for a customized Cooperative Services Program (CSP) with the highly successful New York Lottery. After several variations, the model was brought to Italy in 2002 and applied to the re-launch of the instant game category known as Gratta e Vinci. The integrated product management approach helped drive instant ticket sales from €411 million in 2004 to over €9 billion in 2010. Gratta e Vinci has become one of the biggest lotteries in the world. One of the top 10 performing lotteries in the US, the Pennsylvania Lottery is the only lottery in the country that exclusively benefits the state’s older residents. Since its first game went on sale in 1972, the Pennsylvania Lottery has contributed more than US$21.5 billion in services for Penn­ syl­vania seniors, funding tran­sit and prescription drug programs, long-term living services, Area Agencies on Aging, and senior community centers. Fourteen years ago, the Pennsylvania Lottery began a CSP program with Scientific Games. Since FY 1996-97, instant ticket sales have increased by nearly 370 percent – growing from US$409.2 million to US$1.9 billion in FY 2010-11. The science of integration At top performing lotteries, science is infused into the products, systems, and processes. Integrated product management applies an end-to-end program to the product life cycle, building a bridge between design and execution. This science delivers efficiencies to the lottery and provides product value to the player. It equips a lottery with proven best practices to successfully manage the complexities of an ever-evolving business environment. “Our CSP program is a consumer-oriented approach that manages multiple variables and brings end-to-end improvements and efficiencies across the supply chain,” says Chris Allen, Vice President, Instants Mar­ keting for Scientific Games. “It’s about best practices, but it’s also about innovation and distribution expertise.” WLA magazine No. 35 Winter 2011 / 2012 More funding for Pennsylvania seniors “Over the 26 years that Scientific Games has provided Cooperative Services Programs to lotteries around the world, we have demonstrated a strong track record in responsibly increasing sales and net returns to the lotteries’ beneficiaries,” says John Schulz, Vice President of Cooperative Services for Scientific Games. “Our approach is focused on developing integrated programs for complete instant ticket product management.” Launching success in Italy Scientific Games has a portfolio of products and services that allows it to integrate product management, including instant tickets, technology, facilities management, design and a holistic view – we work closely with the lottery to analyze game product, players, the retail marketplace and supply chain from top to bottom. It also allows us to have more detailed conversations about opportunities for revenue growth.” Gratta e Vinci has become one of the biggest lotteries in the world. With the ability to integrate the functions of product management, a lottery has the greatest potential for immediate and longterm success – and most importantly, to grow con­tri­butions to good causes in a socially respon­sible manner. 33 A World of possibilities Tap into the investment power of a global leader in the lottery and gaming industries and gain access to a broad and rich portfolio of products and services designed to help you optimize revenues. SG WOP Ad-A4.indd 1 5/18/11 1:24 PM FOCUS ISSUE 06 SEPTEMBER 2012 ILLINOIS What does the future hold in the Prairie State? THE VOICE OF EG AMI NG FO R NO RT H AMERI C A Senator John Cullerton plots path to regulation in Illinois  Why the right payment option is paramount  BCLC's Michael Graydon targets poker expansion THE PokerStars’ re-entry into the US market looms large over the industry RETURN OF THE MITT STOP Why a Romney presidential victory could spell an end to egaming hopes KING FOCUS MOBILE SPONSORED EDITORIAL Mobile is the future. But is it already our present? Michael Lightman of Scientific Games explores whether mobile should be treated as a vertical or as a horizontal in today’s egaming industry T MICHAEL LIGHTMAN is vice-president of business development, Sciplay at Scientific Games. With 20 years’ experience in gaming, he is immersed in developing solutions that help lotteries and regulated gaming organisations effectively manage internet and mobile platforms, products and services. he declaration that mobile is the future of gaming long ago transitioned from a bold prediction to a statement of the obvious. The more interesting question – as we all look ahead to the future of our industry – is whether to treat mobile as a horizontal across all product offerings, or as a vertical product offering that stands apart in its own right. The answer is not so simple – or maybe both answers actually apply. How can we be so certain that mobile will be integral in gaming’s future? With today’s rise in the popularity of smartphones, we have been led to the availability of a ubiquitous platform for games we all want... a portable one. We know that mobile is inherently pervasive and therefore it has become the single most important focus for many in the gaming business. Yet there is still widespread debate at the product development level on how to categorise mobile – and more importantly – how to capitalise on its potential. So, is mobile a horizontal? If so, this means we need to consider how each and every game we create will play on a mobile channel. We know this is true because, as game designers, we are continually trying to figure out how to ensure our most popular titles retain their excitement, engagement and playability when translated to a 3.5-inch screen. Today at Scientific Games we design games first and then, where appropriate, we publish them in a resolution-optimised format for mobiles, tablets and personal computers – all served from a common gaming platform. Or, is mobile a vertical? If so, mobile is its own product requiring a distinct roadmap defining its unique range of capabilities to feature sets. Certainly, mobile is more commonly spoken about in this way. As a gaming company, Scientific Games is often asked to present our mobile strategy, as if it has already been assumed that mobile is a product in its own right. Leading the field Now the answer – mobile is uniquely both. Yes, mobile is a horizontal. Thanks to faster data rates, less expensive mobile internet access fees, bigger screens, improved content distribution and not least, the rise of HTML5 as a viable alternative to Flash, mobile devices have become one of the most effective platforms on which to deliver gaming services. And, yes, mobile is a vertical, because mobile is much more than just another way to interact with web content. Mobile, in its own right, is a format for delivering contextual information personalised by a player’s profile, location, time and actual device. And this opens up entirely new product possibilities that are truly unique to mobile. Today, every company is intensely immersed in establishing a mobile strategy. But, will egaming companies soon operate with a reverse orientation? Will they design games for mobile first, then take on the additional challenge of recreating the same game titles to fit non-mobile channels when it makes business sense to do so? Perhaps for some of us, this forward way of thinking is already here.  egrnorthamerica.com 37 037_eGRNA6_Sponsor-ScientificGames.indd 37 06/09/2012 17:18 I I I scipIa-j ?Ijsciplalj [Esciplal Internet and mobile gaming solutions The Official Publication of the North American Association of State & Provincial Lotteries Lottery Insights May Issue 2012 Massachusetts Lottery Celebrates 40 Years of Success Patricia McQueen, Staff Writer, NASPL Page 10 The Proof is in the Numbers Page 20 1st Quarter Sales By Product Page 28 D.C. Lottery ‘Hits’ with The Voice Page 8 Feature The Proof is in the Numbers From New York to China and everywhere in between, the combination of best of breed retail practices and instant product management is making a positive difference. Lotteries such as Delaware, Indiana, Maryland, Ohio and Pennsylvania have gone above and beyond in actively engaging their retailers to create optimal lottery selling environments. Working with Scientific Games to execute its SalesMaker™ program, these lotteries have generated more traffic and 10 to 20% average increases in instant scratch games sales for their participating retailers. Launched in 2006, SalesMaker is a suite of offerings including training, merchandising, consulting and analytics, all aimed at optimizing the at-retail buying experience. The program has gained momentum with lottery retailers from independent stores to chains successfully applying its principles at various levels. The program is lead by Jeff Sinacori, who spent more than 20 years on the cash register side of the counter as a successful business owner and became a top-selling New York Lottery retailer. Jeff knows firsthand the need to understand many aspects of the retail business in order to drive lottery sales. “We are truly students of the retail environment, but putting new dispensers in store and merchandising is only one small part of optimizing lottery sales,” says Sinacori, now Vice President of Retail Development for Scientific Games, a global lottery and gaming company that has served more than 300 customers for nearly 40 years. “SalesMaker is hands-on, on-going training and real world, real store demonstrations on how to position lottery products as a business within a business.” The SalesMaker retail development team is in the field, training and motivating both the XX AprilIssue 20122012 20 Lottery Lottery Insights Insights -- May lottery sales force and the lottery’s retail base, including owners, managers and clerks. The entire retail ecosystem must be empowered with the knowledge and tools needed to succeed at every level. Importantly, the program provides detailed direction on how and where to focus the lottery’s limited resources – both human capital and point-of-sale dollars for the most impact. “We have had SalesMaker in operation for five years now. It has really taken off and become a very powerful program,” says Sinacori. He is often called into situations to provide his expertise, even when the SalesMaker program itself is not being officially implemented. This was the case at the start-up of Northstar, the private partner management group for the Illinois Lottery, where Jeff worked with lottery sales reps and visited retailers to provide guidance on in-store best practices to increase sales. Good to Great in Maryland Maryland Lottery Assistant Director, John Martin, experienced the success of SalesMaker firsthand when he was at the Ohio Lottery. Ohio was the first lottery to reach an incremental $1 million in sales from SalesMaker – all achieved through a one-year pilot program with 15 retailers. “The Maryland Lottery was interested in bringing SalesMaker on board, and when I came here last fall I wanted to make the program a priority. From a retailer’s perspective, if they can incorporate best practices and improve instant ticket merchandising in store, they can impact their own revenue – and the lottery rides the wave because it increases our sales,” says Martin. “Even players get more involved. So, it’s a win-win-win for the lottery, the retailer and the players.” Convenience store customers get into habits, they go into the store to get their coffee and their newspaper, whatever they usually buy. Many look right past lottery displays. But in one of the three SalesMaker Flagship stores in Maryland, customer response was ‘Wow, I didn’t realize you sold lottery here.’ To-date in 2012, the Maryland Lottery has invited 20% of the state’s 4,200 lottery retailers to three SalesMaker seminars. The Lottery now has 100 retailers who are anxious to get started with the program and ultimately plan to implement aspects of SalesMaker in 700 locations. Training and seminars will continue through July, and then the Lottery plans to retool and schedule more seminars for 2013. “These were good or better than average retailers,” says Todd Rucci, Executive Director of the Pennsylvania Lottery. “The SalesMaker program demonstrated the Lottery’s commitment to these retailers’ success.” “The intent of SalesMaker is to work with strong retailers who already get it, who want to improve their lottery sales, and make them A+ lottery retailers,” says Martin. “SalesMaker gives them the tools to increase their lottery sales, in some cases 10 to 20% on top of already solid sales. It’s kind of like the ‘Good to Great’ concept.” Positive Results in Pennsylvania In Pennsylvania, the SalesMaker program launched in fall of 2011 as a pilot. The Pennsylvania Lottery selected operators who had a history of supporting lottery, its programs and promotions designed to drive sales. The experience was very positive. How did SalesMaker impact customers at participating retailers? Rucci says it made lottery, specifically instant games, more visible to customers. Many other retailers have seen the SalesMaker countertop displays and want them for their own stores. At Nuts Plus in Philadelphia, owner Gary Sanghvi thought the SalesMaker program looked interesting. He began the program in his 400 square-foot store about five months ago and his instant sales are up over 35%. “There is a lot of lottery competition around my store, but since SalesMaker my lottery sales have gone up,” says Sanghvi. “Customers were surprised when they came in and saw we had a $500 winner, a $50 winner and a $100 winner. Two weeks ago I had a $200,000 winner. I put winner signs up and people come in and say ‘Oh, this is a lucky store.’” Lottery Insights April2012 2012 XX Lottery Insights - May- Issue 21 Feature The SalesMaker program has definitely helped increase traffic to Nuts Plus. Sanghvi, who has been selling lottery for 20 years from Nuts Plus and a previous, larger location, says it has also strengthened his relationship with the Pennsylvania Lottery and helped him learn which products work best in his store and with his customers. Other retailers have come by to find out why his lottery sales are so good. The program generates buzz. “SalesMaker is a good program for my store, it lets my customers see they have so many choices with the lottery games,” Sanghvi says. “It’s working. Lottery sales at my store are very good. I’m very happy.” At Smokin Zone in Allentown, Pennsylvania, Nirav Javia, the store’s president, says he was undecided about launching SalesMaker. “Before the seminar I was really 50-50, but after I attended the seminar I definitely wanted to do it,” says Javia laughing. “Actually, I’m late. I should have started earlier. It has really been a big benefit for me.” Nirav says he is now selling a weekly average of $8-9,000 in draw games and around $12-13,000 in instant scratch games in his store, which sells cigarettes, cigars and smoking accessories. He says overall lottery sales are up 35 to 40% since SalesMaker began, compared to being up just 7% last year. “SalesMaker has made a big difference. My customers love it because they can see all of the games and the prizes in the new set-up with the SalesMaker bins,” say Javia. “They also love the new tables because they sit there and pick their numbers and play the scratch tickets and they go for it. They come in the store more often. It worked out really well.” In Pennsylvania, Rucci says retailers continue to be pro-Lottery and excited to embrace any XX 2012 2012 22 Lottery Lottery Insights Insights - April May Issue program that will result in increased lottery sales in their stores. “Any opportunity to expand our presence at retail locations and draw more attention to our brand and our products is an opportunity for growth,” he says. “The more we can increase product visibility at retail, the better.” The Pennsylvania Lottery is looking to expand beyond the SalesMaker pilot and offer the program to more retailers. This focus rounds out the Lottery’s ongoing investment in the retail environment in areas such as digital content, vending solutions and product optimization. Hoosier Retailers Are Believers SalesMaker came to life in Indiana when the Hoosier Lottery sought to better utilize available options to make a dramatic statement at retail. When Jim Kennedy, Chief Marketing Officer at Scientific Games, recommended the program, the Lottery’s interest was piqued. This lead to a dialogue with Jeff Sinacori and the rest is history. The Hoosier Lottery is heavily penetrated in the convenience store distribution channel, with a 61%-39% split of corporate accounts and independents. When they launched a SalesMaker pilot program just before the NASPL conference in October, they wanted a representation of both types of stores. A W O R L D O F POSSI BI L I T I E S Serving over 300 lottery and gaming customers worldwide since 1973 Instant Game Product Management Lottery Licensed & Gaming Properties Terminals • • • Cooperative Services Programs Video Gaming • Lottery Loyalty Clubs & Rewards Programs • • Systems Marketing Research & Draw Games Internet & Mobile Gaming www.ScientificGames.com Lottery Insights - May Issue 2012 23 "Our retailers, particularly independents, were delighted based on the investment in their business and the store makeovers created excitement,? says Irene Lange, the Lottery?s Director of Sales. ?Corporate partners were a bit more challenging because their brand is very important to them. But they clearly understood that the SalesMaker initiative brought them additional business.? Lange says there is a way to protect a retailer?s brand yet still create a lottery shop that demonstrates a strong partnership to drive incremental sales and traf?c. Sinacori?s SalesMaker training gave each of the participating retailers who were some of the Lottery?s best retail partners new best practices to help enhance their product displays and keep the chatter going with their shoppers. "As in all retail, it is all about presenting product in the most exciting ways. SalesMaker clearly enhances our presentations, creating a ?shop within a shop? and focusing current and new players on our product," says Lange. What?s next for Hoosier Lottery retailers? The Lottery has shared the SalesMaker success story with potential new participants. ?We are all challenged to grow our business, which in many cases is a mature business, so we look for creative ways to add incremental sales," says Lange. INVESTING IN THE RETAILER BASE Like other retail development programs, SalesMaker is highly focused on increasing pro?t for both the lottery and its retailers. One of many aspects that make SalesMaker unique though is the continuous evolution ofthe offerings. The heart of the program remains retailer and sales force training related to pro?t per square foot analysis, best practices in merchandising, shopping pattern evaluation and effective product displays. But keeping these fresh and relevant to retailers requires an in-depth understanding of the environment in which they are operating their entire business. The retail development team at Scienti?c Games works closely with retail industry organizations to stay abreast of non-lottery retail trends and incorporate this information into SalesMaker deliverables. This insight into the daily world of lottery retailers combined with Sinacori?s 20 years of knowledge as a store owner provides street credibility. "The retailers respect Jeff because he was once in their position and he can relate to the ups and downs ofthe retail industry,? says John Martin of the Maryland Lottery. "He shares his knowledge and experience to show how he became one of the New York Lottery?s highest selling, most successful retailers. How can stories like this not be compelling?? Another unique aspect of SalesMaker lies in the analytics tied to the program. Upfront econometric analysis of the market provides a solid recommendation for retailer selection indicating those that will prosper under the program. Continuous monitoring of results, including pre-program and post-program adjusting for market trends and seasonality, are part of what makes SalesMaker robust. Because Scienti?c Games has implemented components of SalesMaker throughout the U.S., China and parts of Europe and Puerto Rico, the company is uniquely quali?ed to bring this type of analytical insight to the table as this type of modeling builds upon itself through experience. "If a lottery properly invests time and resources into their retailer base, they can grow sales," says Sinacori. ?SalesMaker can help lead the way the numbers have proven this to our lottery customers and to retailers around the world.? LOTTERY INSIGHTS MAY ISSUE 2012 News 39 M a g a z i n e o f t h e E u r o p e a n L o t t e r i e s , 2 0 1 2 , m ay Content: 1. Foreword 3. Editorial 4. Industry Days 10. Partners 16. Legal 18. New Member 20. Activities 29. Responsible Gaming Industry Days 2012 EL NEWS ASKED.... SCIENTIFIC GAMES ANSWERED and play styles will drive play to higher payout, less profitable games and cannibalize the more profitable games in a Lottery’s portfolio. Lotteries must be very attentive to the consumer experience and regulators must be careful as to how they assign licenses. Q. From your global perspective, what do you recommend Lotteries focus on over the next 3-5 years? Mr. Lorne Weil, CEO and Chairman of Scientific Games, presented his company’s views on what should be a sustainable future for Lotteries in Europe. Q. With some of the de/re-regulation changes happening in some jurisdictions in Europe, there will be a larger number of legal gaming operators. Can lotteries remain competitive in this new European landscape? .............. Lorne Weil: The answer to this question is that the ultimate arbiter of who wins and who loses is the consumer. The more consumers have a choice in what they can purchase, the more successful Lotteries are focusing on game quality, the play experience and consumer access to the games. A certain protection of the monopoly has enabled lotteries for a long time, but now competition has sharpened the consumer’s focus – and turned the channels’ focus to the retail partners. Lotteries were put in place as a public policy to channel gaming desire and to raise money for good causes. It’s important to draw strong distinctions in gaming categories that don’t overlap and create unintended consequences in competition. Similarity of themes ACTIVITY PARTners Lorne Weil: In Europe, Lotteries have a very credible brand, and they are well established as contributors to good causes. The vast number of players associated with the brand is an important consumer base that Lotteries can mobilize using traditional retailing and promotions that drive players back and forth between the retail and interactive space. Lotteries should leverage the consumer base and make it the focus of the asset. Few populations associated with consumer products have such a large number of users. Most products are fragmented into small clusters of users. Lotteries have an enormous addressable audience because they have spent years building up trust and credibility with players. Often we look at lotteries as a collection of products, but in fact lotteries are a collection of people. Q. How do you see suppliers working with Lotteries to launch new sales and distribution channels such as the Internet that allow sales growth across traditional channels as well? Lorne Weil: Globally, Lotteries are once again becoming more focused on growth. With a target for lower costs now in the past, the result has been a flurry of innovations stimulated by investments. We see more private management and governments selling license rights. It is more a paradigm of investment and it allows Scientific Games to look at long-term investment through innovation and the return on investment. We have been making this case for a decade: in the jurisdictions where there is investment in retailing, payouts of the games, advertising and technology, it works. The lottery business can be easily optimized and the results are almost immediate. But if the mentality is solely on purchasing, this model will push the investments out of the equation. So, we are very encouraged by this new focus on investment, results and growth. 10 MAY 2012 14 NEWS the39 european lotteries news MAY 2012 Q. Where is Scientific Games focusing innovation to ensure Lotteries remain a competitive option for players in the coming years? Lorne Weil: We are still very bullish on instant games. We are a global leader in the instant product category. Looking across Europe and especially Italy, a benchmark for possibilities, 10 years ago it wasn’t conceivable that the adoption of best practices would work. We’ve seen a great turnaround in France and the U.K. Europe can have the same basic success as the U.S. with instant games if it follows this path. The current success of loyalty and reward programs tied to collecting points on non-winning tickets through interactive channels are remarkable measurements in behavioral change. Relationship-based marketing, using colorful instant games, having the ability to make elements of these games reveal interactively and driving the relationship at retail is the perfect storm for our business. Scientific Games is the largest provider of systems and technology as well as licensed games and services in Europe, so we don’t have a myopic view of instant games. The reality is that in terms of growth, the marriage of interactive and instant products is highly beneficial to the industry. Q. What is Scientific Games doing to put “fun & excitement” back into playing the lottery and making the player experience more enjoyable? Lorne Weil: I challenge the basic thesis that the fun is out of the game. If you measure fun by consumers’ willingness to spend money on the games, the lottery industry had total revenue of $261.8 billion worldwide last year – this is a big measurement of fun. value proposition in the result. We do extensive measurement and research, and we strategically entice players with those elements of the games that they get most excited about. Q. With Facebook soon rolling out gaming applications in the UK through Internet gaming companies, do you believe that social media could partner with the lottery sector? Lorne Weil: Companies like Facebook and Google connect people interactively and they definitely could be players in the gaming sector. But I think they may not become full players because the lottery space requires a degree of disclosure and gaming requirements that very few companies have the time to understand and are willing to achieve. They may have the capability to offer gaming and monetize the games, but when it comes to entering the government space and dealing with stringent regulations and security requirements, partnerships will be very important. Being able to operate in multiple jurisdictions, with sometimes conflicting rules, will demand partnering with a big lottery expert already proven in the field. Where consumer products, retailing and media are organized multi-nationally, the ability to translate individual jurisdictional requirements into multi-jurisdictional requirements is a skill acquired only by the lottery industry. I see an opportunity for growth with these social media networks – but also I see the complexity in achieving the growth. In some ways, I don’t view social media companies as competition for traditional suppliers, but more as a binding element for a healthy combination. Scientific Games is optimizing our experience in service gaming and Internet gaming and moving into the interactive relationship with traditional instant games using the reveal – a part of the game that is the least managed at this point. There are three stages in a game: the product, the reveal (releasing anticipation when scratching a ticket or following a draw) and the result (the win or the accumulation of points). The middle level of the reveal has not been fully utilized and we see a lot of excitement in the reveal and the extension of the PARTners 15 the european lotteries news MAY 2012 A W O R L D O F POSSI BI L I T I E S Serving over 300 lottery and gaming customers worldwide since 1973 Instant Game Product Management Lottery Licensed & Gaming Properties Terminals • • • Cooperative Services Programs Video Gaming • Lottery Loyalty Clubs & Rewards Programs • • Systems Marketing Research & Draw Games Internet & Mobile Gaming www.ScientificGames.com INFORMATION, INSIGHT AND ANALYSIS FOR THE BUSINESS OF INTERACTIVE GAMING iGAMING BUSINESS ISSUE 76 SEPTEMBER/OCTOBER 2012 iGAMING BUSINESS ISSUE 76 SEPTEMBER/OCTOBER 2012 iGAMING COMES TO FACEBOOK GAMESYS CEO NOEL HAYDEN ON REAL MONEY SOCIAL GAMING Plus: PokerStars Acquires Full Tilt Poker KPMG and RGA Report on GPT in Italy Updates from Germany, Italy and the UK New York Judge Rules on Status of Poker Lottery Supplement BUILDING A LOTTERY’S SOCIAL GAMING INFRASTRUCTURE By Therese Minella, APR Manager of Trade Marketing Communications at Scientific Games. When we think of social gaming in the lottery space, it is simply a matter of combining three things that have existed for quite some time: games, lotteries and social interaction. But now, the opportunity for social interaction is magnified by millions thanks to Facebook and Twitter and social networks that allow us to connect with other players. The social media revolution has been powerful enough to bring gaming back to its social roots. For lotteries, social platforms are a natural fit because there are players and games already in place. Defining social gaming for lotteries “The real mission lotteries face is not what type of virtual currency they can offer or how to develop a lottery social game in the same vein as Zynga’s FarmVille,” says Amy Hill, Senior Vice President of MDI Interactive at Scientific Games. “The mission is for a lottery to identify and develop ways to enhance existing games and deliver new lottery product solutions with today’s social media technology.” Most social games played on the Internet are free. Games on the world’s most popular social gaming network, Zynga, have a relatively small number of players that actually pay money to buy virtual goods. According to a recent article in The New York Times, the average daily amount of money Zynga earns from the relatively small number of players buying virtual goods has dropped ten percent over the last year while the number of Zynga users increased to over 300 million. The article quotes Michael Gartenberg of Gartner, Inc, an information technology research and advisory company, as saying that Zynga’s challenge has been to broaden its user base, but increasing the number of players doesn’t mean it is making money from them. Gartenberg said, “At the end of the day, though, virtual goods might not be a viable business strategy. People eventually stop spending money in virtual goods and want to spend that money on real goods.” So while lottery players may want to purchase lottery games via Facebook and other social media platforms, due to regulatory restraints, most lotteries do not yet offer pay-to-play lottery games to their player’s via social media platforms. The success of lottery players clubs in the US, some which have helped increase instant sales from between 12 and 20 percent, is proof that players want to accumulate points they can redeem for real, not virtual, prizes. So what does social mean for lotteries? Social platforms like Facebook and Google+ are a strong vehicle for lotteries to mimic real world social interaction about their brand, games, players and prizes – but on a scale much larger than the real world. Things like ‘shares’, ‘Likes’, statuses, photos, invitations, messages, notifications, and check-ins can be catalysts to popularise everything lottery. In a simple but successful promotion, the Colorado Lottery suggested its players ‘Like’ the lottery on Facebook “if they need some luck”. Location-based social media services are used by some lotteries to enhance traditional instant games by letting players compete against one another, extending the game play and excitement of the possibility of winning, all while driving players back to retailers. Many European lottery operators are recognising the benefits and opportunities of integrating social media into their product and marketing channels. For example, Szerencsejáték Zrt of Hungary maintains active Flickr, YouTube and Facebook channels. A recent promotion by Szerencsejáték encouraged players to post photos and videos of their pets, several of which were then chosen to appear on the Animal Stars scratch ticket game. When we talk about social gaming, we may be missing the idea that the games already exist in the lottery space. Social media helps extend the play and grow player-ship. Even if the sale of lottery games online is not yet permitted in a lottery jurisdiction, a lottery can build an Internet presence and an online social community. At such time when lottery games are available to play via Facebook, the concept of ‘team play’ can add excitement and engagement with traditional draw games like Powerball using the technology of Facebook to allow players to interact with friends while playing and winning. “Lotteries can build infrastructure to support social gaming through integration strategies that enhance current product offerings,” says Hill. “Social media can drive lottery product sales by leveraging the aspect of sharing in new and unique ways. Eventually, as game sales advance to the Internet as permitted by regulation, lottery games make the perfect social games.” What better place to share stories, wins or dreams of winning with your friends than Facebook? If you ‘Like’ this idea, then you’re ahead of the social game. iGamingBusiness Issue 76 September/October 2012 85 The Official Publication of the North American Association of State & Provincial Lotteries Lottery Insights February Issue 2012 Corporate Inroads By Patricia McQueen, NASPL Staff Writer Lotteries continue efforts to attract major chains, reaching new trade styles and new customers in a changing retail marketplace. Opening the Door to Online Lottery Play in the U.S With the Department of Justice’s Re-Interpretation of the Wire Act of 1961, U.S. Lotteries are Entering a New Era - Scientific Games Page 16 Poker Lotto Poker Thrills Without the Skills Voted Best New Draw Game at NASPL 2011, Poker Lotto is Becoming an Industry Sensation Page 32 To Find Opportunity and Growth, Go into Competition with Yourself Page 38 Feature Opening the Door to Online Lottery Play in the U.S With the Department of Justice’s Re-Interpretation of the Wire Act of 1961, U.S. Lotteries are Entering a New Era 16 Lottery Insights - February Issue 2012 T he future for lottery sales through new channels in the U.S. appears very bright. In December, amidst the holidays and the eternal hope the season seems to bring, the Department of Justice released an unexpected 13-page opinion that reinterpreted the DOJ’s position regarding the scope of the federal Wire Act of 1961, which had been a significant obstacle to states interested in bringing their lotteries to the internet. While some states have lottery internet sites featuring winning numbers, game information, players clubs, rewards programs, 2nd Chance drawings and links to their social media communities, the legality of actually selling lotto/draw games and scratch tickets over the internet has been heavily debated over the last decade. The Wire Act was interpreted by the Justice Department to prohibit all forms of interstate wagering communicated using a wire, such as phone lines. Further legal analysis of the Wire Act – in response to recent requests for clarification from New York and Illinois regarding their planned use of the internet for intrastate lottery game transactions – resulted in the Department of Justice’s announcement of its revised interpretation of the Wire Act. The new opinion clarifies that the Wire Act applies only to wagering on sporting events or contests, so that where authorized by state law (and not prohibited by some other federal law) traditional lottery ticket sales over the internet to adults, at least within the state’s own borders, would no longer appear to violate the Wire Act. “While the DOJ’s announcement was significant, the implications and potential for lottery sales over the internet remain to be played out in the coming year. And there will be many nuances,” said Jim Kennedy, Chief Marketing Officer, Scientific Games. “Every state will interpret the announcement under other federal and state laws that may apply, as well as their current state authorizations for lottery play. Some will move to sell new games through new channels to their players; some will offer an expanded internet experience that engages players with current games; others will wait and see what the first adopters launch. “ As states across the country face a combined $130 billion budget deficit, the re-interpretation of the Wire Act comes at a time when lotteries welcome an additional and new sales channel to help increase revenues for good causes such as education, senior citizens and healthcare. activities in the U.S. by time spent, surpassing email usage. So the internet’s potential to grow lottery playership, expand the entertainment value of the games and increase state revenues is very promising. A recent nationwide online poll found that 62 percent of Americans – or an estimated 143 million adults 18 and older – played the lottery last year, which generated $55.9 billion in sales and $15.6 billion for good causes. The U.S. lottery industry is a highly regulated gaming environment. There is still a great deal of work to be With 74 percent of the U.S. population currently having access to or using the internet, a new internet-based sales channel could lead to an expanded market for lottery products by introducing new players to the games and by offering current players new interactive games and ways to play the lottery from their home computers, laptops, tablets and mobile devices. As in other countries around the globe, the internet has become a part of daily life in the U.S. – for online shopping, news, information, entertainment and staying connected through social networks. The internet has also captured American’s interest in social games. In fact, one of the internet’s biggest phenomena is social gaming, now one of the most popular online done by state lotteries and their trusted vendors to deliver entertaining games in a secure lottery internet platform that works in tandem with the existing brick and mortar lottery retail network. “The internet should be considered a component of the entire sales and marketing mix. This means viewing all distribution channels on a holistic level and then finding ways to use the internet to increase – not cannibalize – overall sales,” Rick Weil, CEO of Sciplay, a subsidiary of Scientific Games. “While the internet is an important growth opportunity for lotteries, it is not a replacement for other retail sales channels. Integration with traditional products and retail networks will be a crucial component of a lottery’s internet channel strategy.” Lottery Insights - February Issue 2012 17 In the U.K., sales from Camelot’s instant interactive product have increased 20% in the last year. However, traditional retail continues to be the largest sales channel. “At Scientific Games, we knew this day would come. Beginning in 2001 with the launch of our first internet sales platform for Lotto Bayern in Germany, we have focused resources on the development of an internet game product and services portfolio. Through the creation of Sciplay, our acquisitions of GameLogic and Barcrest, and the formation of MDI Interactive, we have been preparing for this development,” said Kennedy. “We have delivered exciting interactive game content, extended the play action of traditional lottery games and enhanced player engagement for lotteries in the U.S. and around the world. Lotteries will look to trusted suppliers to create electronic versions of instant scratch games. It’s here that our game content creation team can offer a unique expertise through our proven design, creation and programming of secure traditional scratch games.” Over the past 10 years, Scientific Games has implemented an online lottery sales solution for one U.S. lottery, launched an internet-based player rewards program with six lotteries, and designed and implemented over 360 websites for 35 lotteries. These programs are all at the foundation of furthering player and retail engagement as U.S. lotteries consider an internet sales channel. “When state-regulated lotteries begin using the internet to sell products within their states, responsible gaming will be of the utmost importance,” said Weil. “Because we have anticipated this, we have expertise in place that will enable lotteries to launch an internet sales channel with age verification, geolocation, self-exclusion and fraud prevention technologies that regulate purchases through a secure platform.” It’s an exciting time in the U.S. – the future looks very bright. The possibility of selling lottery games on the internet would complement lotteries’ near term revenue growth initiatives. Lotteries must take all stakeholders – players, retailers and beneficiaries – into consideration before proceeding with a responsible, legal, internet gaming solution that is viable within their state. 18 Lottery Insights - February Issue 2012 A WORLD OF [Eli'l'h'l?l .5 ll1 In?llry .4an I- .1er5. a bread and ?um partfc-lucu 0f act; and so: dosugu'c-cl tn: help you II UlJ?ilTlvi-IE SCI GAHES Staph en as i "?u-?alter Buglm I r: sf:- Ti'ym?r1 {2151;1er I. .2 i c1} [11: 1: 1: CI SI ..-12 E3 [1 Eu ?1 Get-me I Gar?eld Hr: II .?aT'r Pi?lilippe Vlaemminck im Hermed'y' .. . I-.. '21i FC- Erl?i 2-: '1 no: Jam-James Public Gaming Jim Kennedy Chief Marketing Officer Scienti?c Games Corporati?n SCIENTIFIC GAMES PGRI Intmduetien: The shift is happening sip-arty but surely. And it's setsntie. T'ne shapers pf public putiey are the ppwer pf ther ges-ernrnent letteries te generate funds te suppert the public interest. whether it is ta fund the rebuilding pf infrasttueture and puhl-e wart-rs as in liltneis. ta sehplar- ships for public: edueatten. er any ene pf the ether gape? pauses supperted by lottery. Geyemn'tent lawmakers are mere than eyer te eaplare new ways tn capitalize en the pf Intteries tn play an rate in the tinaneial welfare nt the penple. This shift In attitude towards Inttery ppene up the fer lettery to step an the gas. and really shew what it ean an. It's already happening jl Ist leek. at the sales Increasea Over the past year. As gayernments explere different management structure eptiens like the Nerthatar ettery Group's f??riuate Management Agreement in they are alse rte-assessing the mandate that is giyen their ewn gem-ernrnent- regulated lettery eperatten and asking the ?driest What it we ate-wed eur ewe lottery to eperate weh the Kind 09 entrepreneurial l-eense that we would give he a PMs-it?? I asked Jim Kennedy wast Ietteries maght tie it they had rnere ilDIllCIIliE'y te aperate the a eernmereel nun. CIT eeurse. Kennedy is the EMU at Seentitie Games. se the ideas just kept an earning. f'nnta'. Gamma Internet-anal I Fep~1empei :Jt?rt:J Paul Jasen, Public Gaming: raft: .xrcir'rtm. Irritant-urn In fr't'r'n-u'l the Lune-tr fi'r'r'rnp it warn?: the heat int-t it" It't um r1; I'Ir-n the NIH- Ira'n u'rrun rgt'la-lr pres-re um yet-aft? r' t'e'sttl'ts. Jim Kennedy: Iiutetly. Tile instant-t lmuness in Illintm ghee. Iii-.3 In' rnil- Int-n nne I'ate the IJll'Iet' than ['all- i'nrniu. 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And even new. nntelt Hi a hat nae dune with Nunlntareratld he applied In ntller rnarl-tels. ..l 1t.l yet many plan's tint-1 't-te 'nih hat-tell tilt the lemlt'I'I-lhp l'll. :nt ettpet'telteetl [e:ntt tIl item the Leiden. Fietentilie Iii-antes. and Hut ydu dnn't haye In have a tn dc: these things. We are read}; and ahle te- these l?-e-l praetiee-t the all at nur etlalntnen :Ill arrive the wurld. F?t-?l?t a. leap ut' lattlt 1dr tla' npt't :Ittu i?tL?L'JIth? I1 nt't'ttl'tea ehan?je dial-let'- ently I'mm what has always been dune- Eat PM ?ts are actually hased an a applicatittn ul' best practices as the}- have been applied at the tnp-perl'ntntin Intteries arnund the and en a thttughti'ul artd pntdent de- eisinn-making prneess that is driven hjt' scien- tilic interpretatith ul'tite lacts. PMAs require recngnilinn that enmples [Within-ms are best by a scientific The [trials tn d-n this are available and their effectiveness is grnven anti The deeisinn~ntaiting driven by a best m'at'lices is Itt?tl a linear calculus nfjust applying numbers tn get an- sheets. the analysis includes a ltulistlc un- prnaeh ta infen'ing, meaningr uf the data and the esperienee nftut'ning the results inlet an actiun plan. It is an integratien nf infur- tnatinn pertaining tn the ineal gaming cul- ture and existing itteal envirelnmertt. And it is the leveraging this data that tells us what WUth and what tittesn't wurit. This can lehL? the difference l'tetween success and failure. ?fitted-t. teertr?'rittr nadn'pt'e game suppliers in just tare supplier. fett- teq' ?rtatp- is that the best mudel'?a' driving charge and aggressive tiret'ntr'rml? .1. Kennedy: Scientific Gantes' rule in is In trash-ea: and distribute nf the instant games in Illin-ttis. Must (if the highest [rede?ning lntteries have a primary instant praduet relatinns'hip with a single sup- plier prtwiding Htl?tt nt' mnre nt' their [sittin- liu uf instant pruduet. There is nn evidence tn suppnn the idea that letter]; needs a variety nf partners In create "the nest great game" if tlte supplters are nperating independently t?rnnt tine aunt-her. buttery games must be man- aged and integrated like any nther cnnsumer Anti when _vuu ltI-ellt. at tlte LLS- lntterg indu strg, ynu'll ?nd that last year Scienti?c Gaines prudttcetl there than Hi the best selling instant games- Titut's interesting. because in rmt' ft?? is- M-tf?. i?rtm' Hf the Mas- sachusetts Letter}: waited as tht'ettg'h the {truce-ts trait-waving the design instant game fur the pttr?pn-te err" littered-ring safes. .i't .vl?t'trr'f. Htf' the! trim: he net-v {fert't'fhittg nus tint st: mach 'gnmes.' but rt mu- as J. Kennedy: That is exactly right. The instant game is a censutrazr prnduct and a punl'crliu ittstattl games is hest managed as a prnduct calegnry a Public Gaming I September mt? cnllectieun nf individual games. Histurieal at- tempts tn segment the intn dif- ferent demngraphic prnliles and cnnsunter grnups. anti design tuttJ tnarl-tet individual games tn appeal in mus: target markets. has prtwen tn he art ineffective approach In in? slant tats-lac! hut it tu he practiced when in cases the letter}; manages the entire catcgury uf the prnduct nut as brand within the. calegtsr?g. the nf designing the instant game and develnp- ittg strategies In advertise~ and dis- tn?hute the game is much better served in.- managing it as a hellistie category as app-used [a a cullct-?tittn uf grunt-s- Said it different wag, instant games are an categury In be managed and pnsi- tinned fur taverall Writinnartce. nut as single prnduets launched in capture the attentinn nf segmented enns'un'ter grttups. Scientific ?ames, we refer in it as the. instant eategtny- the instant game eategnry- This sets the stage fur integntted the elements ed the marketing mix anti the esect-ttinn of an entire fur the instant calegury?. 'lhis helps clarify the wieldg prneess nf deciding which 5? games at bring in the marketplace uver the cuurse at the nest 12 tannins and haw in present the eategnry In enns urn-e rs and reutilers- The Hassat'husetts Letter}: and Paul Stern- hurg have thine a fahulnus- esaetly that- The result is that the latter}r with the highest instant games per capita sales iIt the wndd. the Massachusetts lhtterg enntint-tes increase its per capita sales- "lhey set the has higher than they puss it. Grarta Vinci. the inner}; in Italy. is annther tup-ra-rfurrner with the highest lutal sales ui' instant games in the wurtti. Let ?s refer hack. tn Scienti?c Games' best practices principle that there is mere IU he- havinr the than there are dif- ferenues- Think it: Massachusetts tart! lta _v. Titt?se are th?r cutnpletely dil?lercnt mar- ketplaces with enmpletely different gant- ing cultures. lnttery macratiuns and sin-canes. And yet there are I'm' ntnie sinttlut'i- ties between these Iwn tap-performers than there are dili'erenees. lntteries nut have nearly as high marketplace penetratinn- First. these have the fewest numr her cri' game launches. they manage the entire categnty' nptimal nverall perfnr- rna-nee. The}; tnalte sure that prnduets wad-'- well Inge-titer and pas-lace. a synergistic tesult in the marketplace- They malte sure games me an the street lung. enttugh fur pettple tu un- derstand them- Everything the}: dn Is de?ned by the apprnach tn marketing instants as art integrath pitsluc: Luke Cpl-te- ur Sua'ht-tck-s nr MeDnnast- 1tiv'hat was the first thing Steve Jul'rs did when reviewing the prnduet rnis nf-?tpple when he eatne back as CEO baclt in He slashed the num- her snmething like If: tn fuur. Effective l'tenehrnarltittg includes the Witt-t1 wt'n'lss Ill successful ncsses like these- 1 t't'l'ten we can the direct evidence Hf what happens in ear industry - with nf the mast successful Int- teriv ultenttiuns ill the maid. alt-tug with the espen'ence nf at her lnttenes we eat! create quite a wealth nf best practices in Itemhmetlz against. The [nine-pies that ap- ply at the wnrid's hest ettnsurner marketing like Apple and Cake. and at nut best perfnn'ning lntteries all aruund d'te share Inanjv cummth We what these pn'neiples are and tn implement them: nuruppun unities fer Ire in their esecuttnn- titepr'fae flit-[taint .vr?r'mr frm'r' washed wanders ?tr the Letter}: J. Kennedy: Califnn'tia was the last hig state that had severe prize pnynuts. Lnuisiana and Ditlahnma are still restrictive and this de?nitely itnt?tedes Califnrnia grew ?int]- nr 359}- year-ttn-year in their instant business- 'Ihat?s huge grim-1h. But this wasn?t simply abuut incn2asing pri'r-c pay-nuts. Having the ?esibilitjv tn manage prize pay-alts tn dif- ferentiate the prnduets. adding value tn the higher price puint tickets turd such. is the key. This enabled Califta?nia tn design games with rather attributes that enhanced the entemtimnent value by mere prises in their games- The average. pas-nut in the Lnitett States an instant games is ahnut l?i'i'?ir. Based tin re- search that Seientilic Uatnes ltas in multiple jurisdictinns- we think the nptin'tum generate the must net IU gnud causes shnuld be snmewhete In the nf Sn right new we estimate the entertainment value at Inn-at LS. lntteries tn be a rive percentage paints heiuw what it he ta ttptintire net imarne. ?tat't we H'tl'fi'f stagger the rate ta" irr- t-reese .l'Jt-t'j'rtl'tt- drai'e them in Jit:- increments ht tn eke rat'ae fra' the passiht'e time? .1. Kennedy: Like. everything. print pay- nut needs tn he managed prnperly- But it is a mistake to think at" it as same kind ul' slips pery s'lnpe that leads lL?r erttsinrt and eats her fund-t Iltr gist-ct causes- Pisshtents in prn?tahility usually lie elsewhere. Lrink at Massachus?ts. with the highest US. per ittstattl sales at 5447'. With it 7'79} [trite paynut. they have had the highest pnt-te pay- percentage in the LIE. fer many years. But they alike have nne the highest per capita net revenues. as tlte meastine pl? perfnr- mance is funds in grind causes- Massachusetts rank-s number ants in the LLB- this let-t. The view that inneasing prite is- a stripe has actually been amund ?tr decades- It dates hack tn when lntteries 1were up at the. rate at Ut' three a year. There Iwas the hurst nt' enthusiasm with the strung early And then there was l'all-ttl'l' ltd-1m the curs-e. We can ettn- tnis-I this era with tenant-es- thut has-e started up mnre recently. Arkansas. I'rtr instance. is the mast recent start-up and the Lettery im- Ittedialely clitnlted tu uni: til? tl't-t: ltigltes?t capita sales in the enuntry. Scienti?c (Zia-mes warked with the Arkansas to start with the lame games. best designs. tlte best [my-nuts- the ht'sl in every way- We launched the Lnttery with a inyalty pret- gram that alluwed players he get s?alue t'rem their nan-winning tickers. We?ve lean tetl use: the years that it' ytt-u give the ettnsumer the best experience. they will cuntinue In suppert the retailers where they buy their games and tetailers will make the et?l?mt tn mere lnttery sales ultimately more dttIla-rs will he created l'ttr prt-tlits and mate kids will receive a ettllege. educatitnn. And set what we see new in Arkansas. unlike what we saw hack in the day when sales chl'. is and steady all their pntduct L'ategury. The. greater rate has sETtlEsl drawn a hit. hut there was an drop-riff freim that incredthe burst all energy at the launch. The same was true at taunt-hes a few years- hate}; in and Tennessee- anel'ully under new leadership in Dklahema there will nu lunger but: restrictittns that Lettery launching this way and creating the necessary pull Ft'nm enn- sumers their startsup phase. Bra haw an retain the at the t'tHHI-H'Hlit't' give theta ah' re eat at: frant." Drat't ytta ta the pra- t'e-ts .ta that yet: can create the pereeptt'att gt't't'ttg players J. Kennedy: First. it' ynu are neatly giving them the very best all Hi d'te time- the cen- sumer knews this. respert-ds IU this. and will have a lease! at thy-alty that wun't he .s-n ?ckle and willing tn tune nut. t'spple just t'ncuses creating great products they have accrued a It?lyalty hat-ed that Apple is tledteated lei prtiducing great A simple that males. Serartd. ttl' we new pred- ucts antl inntwatinns all at? the time- t?t-s ntuch as we lheus creating the very best prudttets right new~ we are alstt just as twill-tat nn centinuttl inttmis-etnent. always- creating mare eseiting pmducts In replace nr augment the current exciting There is nu reasutt tn held back. stagger tptality ideas in a misguided nntinn that this ts the best way tn get maximum value t'rnm each eil' lhent. Just ge I'crr it but keep writhing tn cre- ate stuntething es'en tut-Iter. we are creating new like interactive 3nd Chance games. t-tur Fer Life l'ami] of games. printing techniques. eleetmttic instant gante httnus eslensinns and retail pm- Scientilie Games will ceintinue lei nail ant eseitittg new pas-incl and cnncepts. That?s nur jrih, We set the but high and we are always tn surpass it. Be- cause yet-t're right. musi- intru- new and exciting pn?uels' tn the imaginatinn at the cnnsumer- Part nl' this is tn reengnizc that much hi the engineering is integrated in!? [he things like the prire structure. patterns and price ptt-ll'tl mix. and the many elements that inlu making a gent] .s'ttlid game design- 'lhe.se are all fundamental tn the categmy- Eut together. the the esecutinn and the leak uf each game are a balance of new and It's a balance between the en- gineering that gees intri the game and the aesthetics hi the game- The families at MCI- Lil'etime and multiplier games are git-nit examples ut' underlying engineer- ing that is built an deep experience. yet the l'eel and play ttl' these games is fresh and new. It has alt-rays seemed ta me that .I'nttertes earth! update their risk assessment araa'et'. The average Her {tr-rah far firms is armatd' at- Far t't's mare l't'he .it'J?ii . The upside tt garter idea is .lt'teral'tv ?re greater jar l'attert'es than it t'rjitr H'htt- tert'e-r t-att't the retail aun'ttst'tt'e risk in spite air the huge upstate H'hy Hat the rt?sJ. ta their catheters-tat part- trer anal it with a percentage in arrangement." J. Kennedy: 01' cause. that is the basic principle the I?nva-te Maratgement Agree- ment (PM-dirt ll'lUlJL?l- The IIlinuis-style FMA is currently heing etntsirlereti in states like Penn- sylvania. New Jersey. Indiana and several nth- ers. ?at the PMA is me crises-end ways In tic- this. There are ether ways ta increase investment. tn reshape the Intten-?s :tppnateh In he metre sales fncused- Scienti?c Games i'tas' L'ta'tpenttive Sters'ices' tL'SPsl and Plus" that enahle a Luttsuurce the risk and up-l'rent investment in return frat a share nt?the pn'tt'its. Il'Jne way annther. we need EU unlttek the hidden value at lnttery. his lettery suppliers. we have the tennis te de sh much men: than the latte-ties allow tlts' in tin. In fur instance. instants increased by $345 millittn ill the ?rst year al' the PMA. But there was- neithing we did that we hadn't previttusly tt'r 'I'hey were. mnre as lnlten'es are {in nperalirtns and: casts and. as are. ing t'ILll. eliminating risk- Applicatiun t?rl' etTet-?tive categrny management and state-ttf-the-att player Inyalty prt-tgrams are repel-mint] things that cnultl add transt'nrmalive value In The paint is that state gcrvern- merits need in knew that their latteries are capable duing set mach mun: il'they receive the ['tl'?t?tEt' investments and incentives. Must ut' the things that a pris'tue manager wttuld tin cart he. tlnne right new hy the. lnttet'ies- themselves in puu1-t'tership with vendnr partners. It?s simply a matter ttl' shilling the IU As much as there is talk ahnut heing eus'et-I httI-ttnn-litte returns liar gee-d the reality is that them a husiness management print at view. this is a tap-line sales-driven ht-tsirtess. This Is why an Apple enmparisnn is usel'ul. Apple's net is' abuut 2-19? and net paints are higher. When the mar- gins are as high as they are in artd the vaneus eel-ts relatively less with little as inn In reduce further. the feces shnuld he an maxi- ntiting sales. the average Innery makes a dnllar net l'crr l'nu-r dnliars in September 2 ]12 I Public Gaming International} instant sales. The business plans and nl" Intteries tn teens nit nnemt- ing expenses. as Ihnugh the way tn- generate mute funds is In save meney en the nperat- ing side at the hustness- The is true- need ta invest mere meney an up enttiuns because increased sales are a tn ?ts a percentage [if sales. the nperat- ing cli' are lU? law. A revenue stream t11' hillitnts nl' tlullars t'eutlitEs invest- ment. The value til' the asset is actually dimin- ished by withheldng pruper investment- Iettertes ttnn?t necessarily need tn have a PMA tn invest in the business. But what is needed is in uperate like a prtti'essitntal erntsumer pmducts enmpany. which means investing in the business. the cen- sur?ttet? estmt'iertce ?ll an Apple [u a Itittery Apple invests nntiust in the but in the business with tetal rtettieutinn in creating :1 ntentntahle er experience from the stern environment- to packaging in the user interface. As prntitahle as Apple is. the return an invest- ment let them is actually sumewhat Ittwer than tlte HUI liar latter}: The hreakevert tin any lnttery investment in players cluhs. creative any itin til' based Ittarketing is fear saints. 'lhis is unbelievable leverage. Selutiuns are net readily ii-trtheeming even th-nugh lettery executives understand all ul' this- Gtwernmentjust tends tn gravitate tn- wat?ds that which is titers: I'amiliar. 'Ihetvlitre. gnventntent prncumntent pmeedm'es feeus un purchasing instead [if investing in sales even everall nt? Inuk- ing at the hudget as the engine that drives sales and prelits. Ititteries tend view saved as that git-es ititeetly In the it seems like pnlicymakers itt LE state gnvernments are teengniaing this and are in- creasingly the nt' pursu- ing PMA and ether State gnvernments are that the way tn generate metre lantern-line in this E?stsi??ss is tn Incas en tap-tine sates. Itnt cutting investments. Cnmhine this trend with the trend tnwtuds interactive catcnsiurts til the prnducts and the centinued itt all tlte tradilierta] and I think this is em: all tlte must esciting times we've seen irt the husiness- It is a time genuinely transl'nr- mativc and substantive change. When we leek track five years- than new. we lwill he ant-teed Publte {inmth Internattenal I September 5'01? at the way the Jettery husiness has changed- ?tn' in the resinn [trembling .reemr have been extremely snt?cerr?tl ur int-wing nn htts'r? int? t'nynt hire ry" repent Hint' t'ng ?with! it he t'nuhi' manage in eent'et'r its t'netedt'ht'e here (if him it! layer? liaise at" in- teractive pierces." J. Kennedy: I think that is exactly where we are headed. Players clubs and lttyalty pru- grams are the key tn making it happen- Play- ers register t'nr 2nd Chance games we are Capturing the iht'nrntuttnn needed to? manage the We are a rich data set at metrics. Players are entering abnut 3th} ed" tam-win- ning instant tickets entered ?Lll? Pt?rirtls Prizes" And that?s hundreds ul' thuusands ttl' players in Arkansas. Tettnes- see and lnwa. This will the inundatian fur a metre Rela- tinnship Management [If-?th appmach tn the business. Find it 's this CR appruaeh that a-tll enable us tit hath! a fully interactive tine- tu-une with the cunsumer. lint fit-rt returned?ttnt Chitin. Edie-t have been lettm'htlt; at cute since Scientific Gaines launched the China Spam _t'cnrs tilt-W. is this J. Kmnedy: The China Sperts Lnttery is up year-un-year l'runt in spurts hetting and tit-hat they call high frequency games like Kent: and videer inttery terminal games. [in the instants side. I wnuld call it a 'stiphumtire slump.? It is actually a very typical The enthusiasm nf the new launch creates mumcntum that Catt last a few years. But at snnte paint. that initial blush wears and yen have to shift intu tlte nest phase at marketing. which is in feces cm the retailers and make sure that they are adequately su ptsined. The many de- tails cit" esecutinn hecnme mttre things like merchandising and supply cltairt management. China is such an marketplace that attentinn lL1 systemic mat- ters relating 1n merchandisng ancl distt'ihu- than are critical In success- When were instant-t launched in China." J. Kenmdy: 'the China Stream Lattery launched their new instants in liit'ihl in current-tint} With the W: said nur tirst China Spare; Ltittery instant game in March By the end ul't?tugust Hillbi- we were selling China instant gatnes itt 3 L?hinest: previnces. It was re- sn we went here: tn?tl'ltl hillitnt (Si .57" hiilittn itt menths that very tirst year. The: is tenturlt'uhte. And the phenomenal gt'rnt'rh t'rvntintteti'. J. Kennedy: The China Spirits Latter did nearly tilt] hittinn [till hillinnt last year. We started tea apply hest tins-lites In drive cmttinttetl It werde sit well at the Sperts Lettery that the Welfate Luttety stained te ntirrnr and achieve similarly great success. Since they were ftillnwing us. the Welfare ne- ntained maybe sis ninc behind in the themes. price call-nuts, prise structures and distrihutitnt?the whale set cd' lies! practices. And sit it?s really gratifying 1n actuain see that even thungh we?re supplying games In the China Sprints the China 1 t'r'eilat'e Lettery ntirrured what we were dc:- ing and validated setme elf the cnre values that Scientilic l[James has held fur years. Unc rtl' these central values is that there is same Fundamental that cuts taintss all cultures. Markets and gaming cultures may differ. hut there are mine In human behavior than there are differences. The high early-stage gma'th rute finer a small Fetst'h'tie can't he maintained jinta't't'. Eu are saying that its the marker penetra- reaches t: r't't?t'uin hart-i- t: t't't't'rrin litter-m tgferjtn't't'ht't'tnn. the rate will .I'et'et? at? n'rth' hir and new shit? in .tt't'tut'gt {if set-rice. th'stri'hntt'nn itnn' natintcnunt'e tn" ttyieut latrines-s. as teeh' us pitsh?n' gins th." J. Kennedy: Yes. this is esperience in the cnuntless start-u ps and. re-launches we have. [he LittL'h start-up has d'te benefit {if the knew-ledge gained i't'nnt Inevinus start-tips. The Arkan- sas start-up in El?i'?i had the bene?t Ull- Rib-15 hittery stint-ups in the LLB. we had dune he- t'ctrehand. The China Lnttery start-up hart the heneft't tit? at" espe- riencc all arctund the wurid and the data we have acquired tram decades it!" npenttitm in all varieties ul' marketplaces- The basic tra- is similar with all start-ups. It begins with a wide ennsutner aduptien Lil'- the games hy ett' media cnvet'age attd es- l'rtnn the public. Ul'ctrurse. we wurk tn maintain the mnmentunt cut" that initial high level trl' awareness and But we isnth we have re: li'Jr transitinn ten the nest phase. which is where the real wnrl'. begins: the [Incas nn eseeutinn and the euuntiess de- tails that drive the success at" the business- This is when we need tn apply the methods and the real science ni' managing a ennsunter eategnry- It is when the lnttery nperatnr and its enmmereia] partner must wnrle Ingether in centre] the tra-ttsitinn inln the tniddle stage nl'the life cycle. where prnperly managed will still he If ynu at the best pert'nmtittg lnt- teries the maid. attd in China. every single ntte ttl' thent has enme In tltis [mint where they have in drill intn tlte details at esecutintt. engage the retailers and the players. and tie the pmduets. liens and merchandising tngethet' tn create a [etchage that mat-es sense tn the ennsanter- The nt' effective management pres-?asses Isictrs itt atter that initial excitement nt the launch begins tn settle. l-tut we have hurt threades nl? esperience at timing just that and the strung lest-Its at this year re?ect this. [n the Uni-L. I'm'i1tstatnce.sales in the in- stants itts'IEased hearty ltl?iie than $32 billiun tn $35 And there. wasn't ene new start-up. was all acetanplislted with .sttlid eseetltitat at established letteries. What are same at" the hitsir' things that jam in .stt'itt'itit'tg rite mmie in" mutter- mi maria-ti? J. Kennedy: It's really tn bench- mark. The gaps and are res'ealed when yau eta-relate the various indiees iti' per- and then eetnpare liaise tn ether titartternluces. 'l'he taunts-rs tell the Best practices net he applied as an aeznient- ic exercise grind jnb- Applied cnrreetly. the bench- ntarlss dn [th things. First. they prnvide a tent assessing perfume-nee in all the different areas Hi the business. Interpreted crit't'ectly. they shew yell partiser 1what can be dnne In pen'unnance and results. there are the big-picture Issues lilte the between payntit. price paint and sales. We innit at the number ni' games launched and the whale business at" managing a pertinlitt Lil" prerduets t'ttr nptimal twerall resttils includ- ing satrte sales and the the We've had diseussinns abntti the lnnitatinns hi the scienee nt' data-driven dectsinn matting. ?t?na are cnrreet in saytng that data never gives us the whnle picture- analyses must the data insights that truly inl'urrn the deeisien- nit-thing ma'ess. But still. we rreed In start witlt the data. And we need In trust the Facts mere than bur interpretive skills- Heeause where the science beenmes really in- terestirtg is when yuu eumpare the huge vul- utne at data aernss many junsdietintts amend the werid. tsa'unte ntnre etmvineed ul' that user time. Benchmarking t'nr us at Scientific UttlTIt?h liver instant games and innumerable variables dial impinge the nutenntes. The number til' and cumbinatinns [if the analyses is mind-meeting. We nteasme pennmtahee aernss all different dintensittns and varieties nf attributes. Then the analysis the data int'nrms tlte whale benchmarking prueess ten tell us and where tltere are ditl'erentials anti perIi-tmtant'e enhancements. and Itnw we can change things tn re- sults artd pniduee batter Instant prnduets are the must intriguing eategury t1l games in the sense that the pn- I'nr creative tn add value is unlimited- This tends tn invite peuple In ntis the threes-s nl' data-driven analysis with their creative impulses. It renunes discipline in ensure that deeisinns are driven by the t'aets and net by subjective npinintts- Scienti?c [iantes has an estensive understanding til' the science til' the instant game eategnty. hy nver ssun in game eurtsunter sales- Tnday. the need-ed tn make smart decisitrns is available artd we are using it. i the Door is New Dean for Muihstate interactive Letter].i Games mum mm cane-3F teries tn enllabnrate en a ntultistate interactive gante would require enngressinna] the United States sug- gests that ntust all agreements between nr a-mnng states.? the United States Supreme has held that enngt?essinnal is rel-[aired nnly when an interstate agreement "en hatteel s state ram-er tn the detriment nt" Ithe pnwer n?r' the federal gnvemmentl-"x In US. Steet v. Minn-State 'i'as the Supreme use that an interstate tas agreement uniting several states was net the type at interstate agreement that required eungressitatal ennseni. The agree? ment was held in net ettltant?e state t'tstwet' 1n the detennent 1.11. Tedet'al tamer. betrause: tli it did neIt [anticipating states esereise atty perwers titlte'r than th-nse they already had prinr ten the agreement: [3t state suvereign puwer was delegated tn the newly-created interstate agency; attd t3) each participating state retained its ability adapt or reject rules and regulatiuns develuped by the interstate agency anti tn withdraw I'rnm the agreement at tuty time. In addilinn. the United States Cnun ut' Appeals fer the Third Circuit has held that an agreement be tween states tines enertJ-ach en i'ederal when the subject at the agreement enneems "areas at jurisdictian histntically retained by the Gambling. nt'cnarse. is an activity hislnrieally le it tn the regu- latinn hi the states- ?ecnrdingly. agreemean amnng states pertaining tn interactive gaming etruld be entered withqu eurtgressiuna] etn'tsent prnvided they were witlt the a?r'nrententinnetiennditinns. In summary. the December 23. EDI epiniun has upened the dn-nr tn the L'trllatmratinn by state Itrtteries nn interactive games- Prnvided such games are lawful uttder the laws at the participating states and tilt nut invenlve spurtng events. the interstate ti'tiustsa'tatinn at physical lettei'y tickets ut- the interstate mailing at any check. ntnney nrder nther ticleet purchase ennsideratinn. the eenduet tt-I' such games wttuld nut vintate Federal law. h-Ittretwer. enn- 1ra1'y tn claims made by :tl gaming legisla- tinn. a multistate agreement gnvernittg the can- duet iti' suelt rnultistate irttentetive lettery gantes wnuld nut reI-tuire cengressiunal er ennsent. 1! Mari; Hieitur is a Partner with Ht'itt'ti'iev. sliieu anti Snwier. LLP and is iitt' {'irnii' rif'irs {fruiting Law i 'i'ur'rit'e {ii-tutti. He n'rii'tts rat! at ri?it't?t? .Hrrti. i.t' r: ji'r'tyttettf t-t'i'iit'l' and speaker nit airi?l'tl?lltl'i'l?nit'i'I'H3i in Gaming Law and i'et'nreti i'eeuinrrii'y rtt'rinris. Mar-i ret'eireri iris ?it. l'itie University. and itis J-D. than rite Humanities affair-agn- Lute St itrtni. Septembe: Elli-'2 I Public Gaming Intematienat WORLD LOTTERY SUMMIT 2012 ESE-I .- E33.- Cflcu'ric'r Scientific Gomes is proud sponsor of WLA ond NASPL. NEWS 40 M AG A Z I N E O F T H E E U R O P E A N LOT T E R I E S , 2 0 1 2 , S E P T E M B E R CONTENT: 1. Foreword 3. Editorial 4. Innovating and Reinventing 8. Legal 10. Premium Partners 13. New Members 17. Activities "INNOVATING AND REINVENTING" Lotteries ELEuropean NEWS ASKED.... Set Standard for SCIENTIFIC GAMES ANSWERED Sustainability Programs A few years ago, European lotteries sent a questionnaire to their suppliers inquiring about initiatives supporting corporate social responsibility, or what is commonly referred to by companies around the world as CSR. This program review initiated by the lotteries included a strong focus on environmental commitments and sustainability. It made many in the lottery industry around the world take a step back to evaluate supply chain operations. Others moved forward to build upon programs that were already in place. It was clear that in Europe, a commitment to sustainability was no longer from big brands only. The same environmental requirements for global giants like Coca-Cola, Nike and BP had made their way to the lotteries. And to lottery vendors. an environmental management system established by the International Standards Organization (ISO) for the purpose of reducing a company’s burden on the environment with regards to air and water pollution, waste to landfill, and energy usage. Scientific Games’ operational facilities in Leeds, England and Atlanta, Georgia USA have received ISO 14001 certification. ISO 14001 certification drives performance improvement in areas such as waste recycling or using waste as refuse derived fuel. It also focuses attention on reducing energy usage, a requirement that has frequently been driven by local governments as part of their carbon reduction initiatives. Carbon reduction can also be achieved by replacing the air conditioning systems for manufacturing and office facilities with new systems that produce fewer carbon dioxide emissions. The use of water-based and UV inks in lottery ticket printing facilities helps drive an ongoing reduction in solvent usage. These ink products have a much less detrimental effect on air quality compared to solventbased products. A number of European lotteries have also become interested in a certification standard from Occupational Health and Safety Advisory Services entitled OHSAS 18001 that reviews employee health and safety risks and improves occupational health and safety performance. Scientific Games’ manufacturing and operational facility in Leeds, England was recently awarded OHSAS 18001 certification. Lotteries in Europe began to require that their suppliers meet and exceed high standards of environmental, employee welfare and health and safety practices, as required by European governments. Countries leading the way were Finland, France, Germany and the United Kingdom. In 2009, the Finnish National Lottery, Veikkaus Oy, adopted an ambitious environmental goal to reduce their level of carbon dioxide emissions by 35 percent by the end of 2013. Calculations in 2011 indicated that Veikkaus had already managed to reduce emissions by 29 percent and was on target to achieve their goal. The environmental impacts were analyzed in cooperation with Gaia, a company specializing in sustainable development. Veikkaus’ carbon footprint was reduced by roughly one fifth in just two years. “One of the single, most significant factors leading to a reduction in Veikkaus’ emissions was the adoption of green electricity last year. Our next steps will include compensating for carbon dioxide emissions caused by air travel,” said Pauliina Siiskonen, CSR Specialist for Veikkaus. “Our carbon footprint has also been reduced by organizing video conferences and choosing rail travel within Finland, and by making our company cars subject to stricter emission limits.” ............... Some of the formal certifications that have become standard for lotteries in Europe include ISO 14001, ACTIVITY PARTners In August 2012, Scientific Games’ facility in Leeds was awarded the OHSAS 18001 certification standard by the British Standards Institute (BSI). By achieving this, Scientific Games demonstrated the company’s commitment to continued improvement in health and safety performance, complying with legislation through maintenance of an Occupational Health and Management System and providing a safe working environment for employees. Other worldwide sustainability-driven certifications received by Scientific Games in Europe, Canada and the U.S. are from the Forestry Stewardship Council (FSC), which ensures that the printed products used by companies come from a sustainable, well-managed and ethical source so that deforestation or illegal logging is prevented in natural conservation areas. “Operating to a high standard of environmental, employee welfare and health and safety practices forms a solid platform upon which Scientific Games has been able to build its Corporate Social Responsibility program,” said Andrew Jackson, Director of Quality, Compliance and Research & Development for Scientific Games. “The European lotteries are very conscious of the environment and human rights, in particular, and they require assurance from their suppliers that the necessary controls are in place that uphold their same values and of course, meet legislative requirements.” CSR has introduced a new era for lotteries and their suppliers in Europe—an era of standards and certifications that has already begun to impact lotteries in other parts of the world and the way they do business to serve their consumers, their employees, the environment and their communities. 10 NEWS 39 MAY 2012 10 the european lotteries news September 2012 A W OR L D O F POSSI BI L I T I E S Serving over 300 lottery and gaming customers worldwide since 1973 Instant Game Product Management Lottery Licensed & Gaming Properties Terminals • • • Cooperative Services Programs Video Gaming • Lottery Loyalty Clubs & Rewards Programs • • Systems Marketing Research & Draw Games Internet & Mobile Gaming www.ScientificGames.com (I la fleu_r?s magazme 'rnl NUJ Em pn-Inhvr..-( Jn'tnlu?r I 7 DIGITAL FLEXESA INDUSTRY NEWS l Game Gallery Is The Science Behind Top-Selling Instants Most people have heard that Atlanta is home to the original Coca-Cola formula, The Coca-Cola Company’s legendary trade secret known to few and safeguarded in a vault for the last 125 years. But Atlanta is also home to the scientific formulas for instant ticket games that have produced billions of dollars for lotteries and their beneficiaries around the world since 1973. Surrounded by a firewall of security, including former FBI personnel and a multi-level team of IT security experts, the game formulas are housed in a powerful system on the highly secure Scientific Games corporate campus. The system is called Marketing Analysis and Planning (MAP™), an extensive, patented system started in 2001 that provides instant access to 31,600 instant games, 1.36 million data points of weekly instant game sales and more than 23,000 instant ticket images. Over 3,000 new games are added each year. MAP allows the company’s game planners to quickly determine how a game performed, generate detailed sales reports and search game designs. The customer portal to MAP is called Game Gallery™, which is powered by MAP’s data, protected behind Scientific Games’ firewall and offered to customers as a planning tool. Game Gallery was designed in 2004 for lottery customers who wanted hands-on access to game analytics, including games and their attributes, prize structures, sales and other data that would help their lottery develop and launch the most successful games possible for their players. “Game Gallery provides our customers with the ability to go behind the science, to work with the analytics on their own or with one of our account managers,” says Eric Mitchell, senior director of marketing information systems at Scientific Games. “It has become very popular with lotteries who want to develop their games based on the attributes and prize structures of the top performing instant games around the globe.” This year, a new version of Game Gallery with enhanced analytical capabilities was unveiled to Scientific Games customers. The newest version offers an improved, easy-to-use interface with multiple browser support including iPad. Game Gallery’s search and image handling capabilities are also improved, and there is a personal “My Games” collection for each user. The new version of the tool also offers game collections for quick access to multiple game categories. An upcoming version of Game Gallery will feature new short and long term indexing, and possibly an interactive games discussion forum for lottery members. “Scientific Games is always looking to evolve our information systems based on customer feedback and by learning through our own ongoing analysis,” says Mitchell. In fiscal year 2012, Scientific Games developed more than 75% of the best-selling instant games in the U.S. MDI Partners with Shoutz™ to Capitalize on Mobile Video Marketing In August, MDI Entertainment, LLC announced its exclusive agreement with Shoutz, Inc., to provide lotteries with a new marketing platform designed to capitalize on the popularity of mobile video. Shoutz operates a targeted mobile video marketing platform featuring social network functions. The Shoutz platform runs through free apps for iPhone® and Android™ smartphones and tablets. Shoutz was designed to make it easy for marketing teams to upload and, when desired, link videos to chosen landing pages. It provides realtime analytics that detail views, opens and action on landing pages. Shoutz is multilingual capable and should be especially useful in helping lotteries engage young adults. ”The numbers are certainly compelling. YouTube videos now get over two billion views daily, and Cisco predicts that two-thirds of the world's mobile data traffic will be video by 2016,” said Steve Saferin, president, Properties Group and chief creative officer for Scientific Games. “When you consider these statistics, along with the fact that U.S. mobile app consumption surpassed web consumption in 2011, we think there is tremendous potential for lotteries to use the Shoutz platform to increase their revenues for the good causes they support.” “Video is an extremely powerful medium with a measured superiority in capturing consumers' attention and in inducing behavior,” said Jim Mueller, founder, president and CEO of Shoutz. “It has proven to be much more effective than text and pictures, and its popularity is on the rise.” Under this new agreement, MDI will work with lotteries worldwide to help them adopt the Shoutz platform and establish Shoutz ‘channels’ where they can communicate with players and potential players via video messages delivered to their mobile phones. “Videos are a compelling medium,” said Saferin. “If a picture is worth 1,000 words, a video is worth a million. Lotteries can use video to explain new lottery products and play styles, convey exciting winner’s stories and present persuasive beneficiary stories. The Lotteries brand channel should really be a central hub for their mobile video content. Lotteries should create video contests leveraging these Shoutz social engagement features and the integrated marketing capabilities provided by the platform.” La Fleur’s Magazine / September/October 2012 / 64 WORLD LQITEERY SUMMIT 2012 aunw WU Scientific Games is a proud sponsor of WLA ond NASPL. Lottery Gaming Terminals Video Gaming 0 Lottery Systems Drow Gomes uHMr.) ii Instont Game Product Management serVices Programs Marketing Research Licensed Properties 0 Loyalty Clubs Rewards Programs 0 Internet 8: Mobile Gaming SECTION 3.10: ECONOMIC IMPACT WITHIN THE STATE OF MAINE RFP Requirement: For the purposes of this RFP, the term “economic impact” shall be defined as any activity that is directly performed by or related to the Vendor and has a direct and positive impact on the Maine economy and public revenues within the State of Maine. Examples may include, but are not limited to, employment of Maine residents, subcontracting/partnering with a Maine business, payment of State and Local taxes (such as corporate, sales, or property taxes), and the payment of State licensing fees for the Vendor’s business operations. The Vendor shall include no more than one page of typed texted, describing the Vendor’s current, recent, or projected economic impact with the State of Maine, as defined above. The Vendor may include all details and information that it finds to be most relevant for this section. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. On the following page, Scientific Games has included a “one page” foldout that clearly represents Scientific Games’ current, recent, or projected economic impact with the state of Maine, as defined in the RFP requirement. We have included all details and information that we find significant for this section. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.10-2 SECTION 3.10: ECONOMIC IMPACT WITHIN THE STATE OF MAINE This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY scuemmc PROPRIETARY AND 1 A WORLD OF POSSIBILITIES PRINTED PRODUCTS • SYSTEMS • GAMING Submitted to: Maine State Lottery Division of Purchases Burton M. Cross Building 111 Sewall Street 4th Floor 9 State House Station Augusta, Maine • 04333-0009 Submitted by: Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA • 30004 Contact Person: William Huntley President, Lottery Systems Tel: 770.664.3700 • Fax: 678.624.4115 Lottery Gaming System and Instant Ticket Printing • RFP # 201207350 • November 5, 2012 Volume I – Technical (Non-Price) Proposal Book 3 of 3 © 2012 by Scientific Games International, Inc. The information contained in this document is copyrighted by Scientific Games International, Inc. Portions of this document which are identified as “confidential” or “proprietary” may not be reproduced in any manner without the prior written consent of Scientific Games International, Inc. For more information, please contact: Scientific Games International, Inc. 1500 Bluegrass Lakes Parkway Alpharetta, GA 30004 USA Phil Bauer Vice President, Corporate Counsel and Assistant Secretary Phone: 770-664-3700 Fax: 678-297-5118 CONFIDENTIAL STATEMENT 1 The specific statutory authority relied upon by Scientific Games for exempting the material in our Proposal clearly marked as “Confidential” from disclosure under Maine’s FOAA’s definition of “public record” is as follows: “CONFIDENTIAL TRADE SECRET EXEMPT FROM DISCLOSURE PURSUANT TO MAINE REVISED STATUTES TITLE 1, SECTION 402(3)(B)”. RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY CONFIDENTIAL STATEMENT 2 This page intentionally left blank. RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 1 Title Page Copyright Page Table of Contents List of Figures Glossary SECTION 1.8: PROPOSAL FORMAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8-1 1.8.1 VOLUME I – TECHNICAL (NON-PRICE) PROPOSAL. . . . . . . . . . . . . . . . . . . . . . . . 1.8-1 SECTION 1.8.1.B: FORMAL PRESENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.B-1 SECTION 1.8.1.C: PROPOSAL BOND AND LITIGATION BOND. . . . . . . . . . . . . . . 1.8.1.C-1 1.8.1.C PROPOSAL BOND AND LITIGATION BOND . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.C-1 SECTION 1.8.1.D: DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.D-1 1.8.1.D DISCLOSURE OF LITIGATIONS AND OTHER INFORMATION . . . . . . . . . . . 1.8.1.D-1 SECTION 1.8.1.E: ACKNOWLEDGEMENT OF ALL RFP ADDENDA. . . . . . . . . . . . .1.8.1.E-1 1.8.1.E ACKNOWLEDGMENT OF ALL RFP ADDENDA . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.E-1 SECTION 1.8.1.F: RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.F-1 1.8.1.F RESPONSE TO SPECIFICATIONS (PART 3) OCTOBER 12, 2012 . . . . . . . . . . . . 1.8.1.F-1 SECTION 1.8.1.G: VENDOR-SELECTED TECHNICAL DOCUMENTATION AS APPENDICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.G-1 1.8.1.G VENDOR-SELECTED TECHNICAL DOCUMENTATION AS APPENDICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.G-1 SECTION 1.8.1.H: RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8.1.H-1 1.8.1.H RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.8.1.H-1 SECTION 3.0: INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-1 3.0.1 3.0.2 3.0.3 3.0.4 3.0.5 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FLEXIBILITY OF THE SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CERTIFIED EQUIPMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NEW AND UNUSED EQUIPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OSHA STANDARDS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RFP NO. 201207350 3.0-20 3.0-30 3.0-35 3.0-36 3.0-36 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 2 SECTION 3.1: CENTRAL CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-1 3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 3.1.6 GAMING CONFIGURATION AT THE PRIMARY SITE . . . . . . . . . . . . . . . . . . . . . . . 3.1-7 REMOTE BACKUP SITE CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-37 TESTING AND DEVELOPMENT CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . 3.1-44 INTERNAL CONTROL SYSTEM (ICS) CONFIGURATION . . . . . . . . . . . . . . . . . . . 3.1-51 GAMING QUANTITATIVE PERFORMANCE CRITERIA . . . . . . . . . . . . . . . . . . . . 3.1-51 OPERATING HOURS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-62 SECTION 3.2: RETAILER SALES TERMINALS AND ALTERNATIVE SALES DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-1 3.2.1 3.2.2 3.2.3 3.2.4 RETAILER TERMINAL HARDWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-2 PRIVILEGED VALIDATION RETAILER TERMINALS . . . . . . . . . . . . . . . . . . . . . . 3.2-125 MULTIPLE TERMINALS PER RETAILER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-126 ALTERNATIVE SALES AND ACCESS DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-126 SECTION 3.3: COMMUNICATIONS NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-1 3.3.1 3.3.2 3.3.3 3.3.4 NETWORK DESIGN AND IMPLEMENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK DESIGN FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK ADMINISTRATION SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NETWORK MONITORING AND FAULT RESOLUTION . . . . . . . . . . . . . . . . . . . . 3.3-11 3.3-42 3.3-67 3.3-76 SECTION 3.4: SOFTWARE CONTROLS AND DATA MANAGEMENT . . . . . . . . . . . . . . 3.4-1 3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 3.4.6 3.4.7 3.4.8 3.4.9 3.4.10 3.4.11 3.4.12 3.4.13 3.4.14 3.4.15 3.4.16 3.4.17 3.4.18 GAMING SOFTWARE SECURITY AND CONTROL FEATURES AND FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-31 DRAW GAMES DRAWING CONTROLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-72 GAMES MANAGEMENT APPLICATION FEATURES AND CAPABILITIES . . . 3.4-82 SUPPORT OF INSTANT TICKET TRANSACTIONS AT RETAILERS . . . . . . . . . . 3.4-98 INSTANT TICKET ACCOUNTING AND MANAGEMENT . . . . . . . . . . . . . . . . . 3.4-108 INSTANT TICKET ORDER FULFILLMENT – TELEMARKETING SYSTEM . . . 3.4-114 INSTANT TICKET ORDER DISTRIBUTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-135 RETAILER ACCOUNTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-151 INTERNAL CONTROL SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-160 DATABASE ACCESS AND DATA EXCHANGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-163 MANAGEMENT AND ADMINISTRATIVE REPORTS . . . . . . . . . . . . . . . . . . . . . . 3.4-167 SPECIAL SECURITY INFORMATION REPORTING . . . . . . . . . . . . . . . . . . . . . . . . 3.4-172 INTERNET-BASED SUBSCRIPTION SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-177 SECOND CHANCE DRAWING APPLICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-191 ADVERTISING CONTENT MANAGEMENT SYSTEM . . . . . . . . . . . . . . . . . . . . . 3.4-203 PRIZE PAYMENT CHECK WRITER SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-215 LOTTERY SALES REPRESENTATIVE AUTOMATION . . . . . . . . . . . . . . . . . . . . . 3.4-222 PLAYER REWARDS SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-237 RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 3 SECTION 3.5: GAMES AND MARKETING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-1 3.5.1 3.5.2 3.5.3 3.5.4 3.5.5 3.5.6 3.5.7 3.5.8 3.5.9 CORPORATE MARKETING SUPPORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-4 PLAYER ANALYSIS AND RETAILER PLACEMENT ASSISTANCE . . . . . . . . . . . 3.5-219 SALES REPORTING DATA ANALYSIS SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-219 DRAW GAMES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-234 DRAW GAME PROMOTIONAL FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-248 INSTANT GAME SUPPORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-265 EXTERNAL COUPONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-268 SYSTEM GENERATED COUPONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-270 ADDITIONAL NON-TRADITIONAL GAMING AND NON-GAMING CAPABILITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-273 3.5.9.1 QUICKER PIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-273 3.5.9.2 SCIENTIFIC GAMES’ FIELD SERVICE VEHICLE WRAPS . . . . . . . . . . . . . . . . . . . 3.5-275 3.5.9.3 LOTTERY INMOTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-276 3.5.9.4 NON-GAMING CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-284 SECTION 3.6: SUCCESSFUL VENDOR FACILITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-1 3.6.1 3.6.2 3.6.3 3.6.4 3.6.5 3.6.6 3.6.7 PRIMARY SITE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REMOTE BACK-UP SITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LOCAL GENERAL OFFICE, WAREHOUSE, AND SERVICE CENTER . . . . . . . . . TRAINING FACILITIES AT LOTTERY HEADQUARTERS . . . . . . . . . . . . . . . . . . . TESTING ROOM AT LOTTERY HEADQUARTERS . . . . . . . . . . . . . . . . . . . . . . . . . BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN . . . . . . . . . . . . . . . SUCCESSFUL VENDOR CORPORATE INFRASTRUCTURE PROTECTION PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-10 3.6-28 3.6-48 3.6-49 3.6-53 3.6-54 3.6-62 SECTION 3.7: STAFFING, SUPPORT SERVICES AND OPERATIONS SECURITY PLAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-1 3.7.1 3.7.2 3.7.3 3.7.4 3.7.5 3.7.6 3.7.7 3.7.8 3.7.9 3.7.10 3.7.11 3.7.12 3.7.13 3.7.14 RFP NO. 201207350 VENDOR PERSONNEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-10 OPERATIONS SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-74 TERMINAL PROVISIONING SERVICES: MOVES, ADDS, CHANGES, REMOVALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-82 SUPPORT OF THE LOTTERY'S PARTNERSHIP WITH RETAILERS . . . . . . . . . . 3.7-84 RETAILER TRAINING PROGRAMS, INITIAL AND ONGOING . . . . . . . . . . . . . . 3.7-91 RETAILER TERMINAL USER DOCUMENTATION . . . . . . . . . . . . . . . . . . . . . . . . 3.7-130 LOTTERY STAFF TRAINING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-141 RETAILER CONSUMABLES SUPPLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-153 RETAILER EQUIPMENT MAINTENANCE PROGRAM . . . . . . . . . . . . . . . . . . . . 3.7-157 OTHER HOST AND NETWORK EQUIPMENT MAINTENANCE . . . . . . . . . . . 3.7-197 TROUBLE TRACKING, DISPATCH, AND REPORTING SYSTEM (HOTLINE SUPPORT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-201 TECHNICAL SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-224 OPERATION SECURITY PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-239 ELECTRONIC MEDIA, COMPUTER ROOM PAPER AND SUPPLIES . . . . . . . . 3.7-243 • NOVEMER 1, 2012 • MAINE STATE LOTTERY TABLE OF CONTENTS 4 3.7.15 3.7.16 OPERATIONS ACCORDING TO ASSOCIATION RULES AND STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-243 INSTANT TICKET OPERATIONAL SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-244 SECTION 3.8: IMPLEMENTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-1 3.8.1 3.8.2 3.8.3 3.8.4 3.8.5 3.8.6 3.8.7 CONVERSION STRATEGY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-9 FORMAL IMPLEMENTATION PLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-28 INTERIM FACILITIES AND PROCESSES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-35 INSTALLATION AND LOTTERY ACCEPTANCE TESTING . . . . . . . . . . . . . . . . . 3.8-36 PROJECT REPORTING AND MONITORING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-43 VALIDATION AFTER CONVERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-58 HISTORICAL DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-60 SECTION 3.9: VENDOR CORPORATE CAPABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-1 3.9.1 3.9.2 3.9.3 3.9.4 3.9.5 3.9.6 3.9.7 3.9.8 3.9.9 3.9.10 CORPORATE BACKGROUND REVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-33 GAMING SYSTEMS EXPERIENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-37 CONTRACT PERFORMANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-67 PENDING WORKLOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-71 MANUFACTURING CAPABILITIES FOR TERMINALS . . . . . . . . . . . . . . . . . . . . . 3.9-74 SOFTWARE DEVELOPMENT AND SUPPORT CAPABILITIES . . . . . . . . . . . . . . . 3.9-93 SECURITY MANAGEMENT CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-109 PROJECT MANAGEMENT CAPABILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-131 RESEARCH AND DEVELOPMENT PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-154 FINANCIAL VIABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-193 SECTION 3.10: ECONOMIC IMPACT WITHIN THE STATE OF MAINE . . . . . . . . . . . 3.10-1 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-1 3.11.1 3.11.2 3.11.3 3.11.4 3.11.5 3.11.6 OBJECTIVES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-79 INSTANT TICKET GAME TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . . 3.11-80 PLANNING AND PRODUCTION OF INSTANT TICKETS . . . . . . . . . . . . . . . . . . 3.11-85 SECURITY REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-423 INVENTORY CONTROL, ORDER PACKAGING, DELIVERY, RETURNS . . . . 3.11-551 SYSTEM INTERFACES AND DATA MANAGEMENT. . . . . . . . . . . . . . . . . . . . . . 3.11-557 RFP NO. 201207350 • NOVEMBER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES 1 Figure 3.0-1 AEGIS Enterprise Framework – Typical Components . . . . . . . . . . . . . . . . . . . . . . . . 3.0-4 Figure 3.0-2 WAVE Terminal Key Product Features (Front View). . . . . . . . . . . . . . . . . . . . . . . . . 3.0-6 Figure 3.0-3 WAVE Terminal Product Features (Rear View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-6 Figure 3.0-4 Project Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-11 Figure 3.0-5 Scientific Games’ Ongoing Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . 3.0-13 Figure 3.0-6 FY01 through FY1 % Increase in Draw Game Sales (Scientific Games vs. Industry) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-18 Figure 3.0-7 Features and Benefits of the AEGIS-EF to the Maine State Lottery, Retailers, and Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-21 Figure 3.0-8 Global Footprint of Scientific Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.0-30 Figure 3.1-1 HP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-9 Figure 3.1-2 Primary Data Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-10 Figure 3.1-3 CFE Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-12 Figure 3.1-4 TXE Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-13 Figure 3.1-5 RDB Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-13 Figure 3.1-6 GMSWEB Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-14 Figure 3.1-7 AD and DC Servers Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-14 Figure 3.1-8 PAS Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-15 Figure 3.1-9 RAVENWeb Server Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-16 Figure 3.1-10 SNMP Server Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-16 Figure 3.1-11 LIWEB and LIDWH Servers Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-17 Figure 3.1-12 Primary Data Center Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-19 Figure 3.1-13 Production 1 Rack (Primary Data Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-20 Figure 3.1-14 Production Rack 2 (Primary Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-21 Figure 3.1-15 Test Rack 1 (Primary Data Center). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-22 Figure 3.1-16 Test SGI Rack (Primary Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-23 Figure 3.1-17 OpsFusion Escalation Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-32 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES 2 Figure 3.1-18 Back-Up Data Center Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-40 Figure 3.1-19 Production 3 Rack (Back-Up Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-41 Figure 3.1-20 Production 4 Rack (Back-Up Data Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-42 Figure 3.1-21 AEGIS-EF Exceeds RFP Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1-53 Figure 3.1-22 Benchmark Results for Proposed Communication Technology . . . . . . . . . . . . . . . 3.1-57 Figure 3.1-23 Benchmark Results for Proposed Communication Technology . . . . . . . . . . . . . . . 3.1-58 Figure 3.2-1 Carolyn Vige, Owner of Vige’s Convenience Store in Naugatuck, Connecticut . . . 3.2-6 Figure 3.2-2 WAVE Six Step Process to Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-8 Figure 3.2-3 WAVE Terminal Key Product Features (Front View). . . . . . . . . . . . . . . . . . . . . . . . . 3.2-9 Figure 3.2-4 WAVE Terminal Key Product Features (Rear View). . . . . . . . . . . . . . . . . . . . . . . . . 3.2-10 Figure 3.2-5 Document Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-11 Figure 3.2-6 Operator Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-11 Figure 3.2-7 Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-12 Figure 3.2-8 Wireless Bar Code Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-12 Figure 3.2-9 WAVE Terminal Core Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-13 Figure 3.2-10 Exploded View of the WAVE’s Serviceable Components . . . . . . . . . . . . . . . . . . . . . 3.2-14 Figure 3.2-11 Extensive Assortment of Ports Available on the WAVE . . . . . . . . . . . . . . . . . . . . . . 3.2-14 Figure 3.2-12 Lottery Signage/Marketing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-15 Figure 3.2-13 Pennsylvania Information Sticker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-15 Figure 3.2-14 WAVE and Extrema Terminals Footprint Comparison . . . . . . . . . . . . . . . . . . . . . . 3.2-17 Figure 3.2-15 WAVE Terminal Rear Cover and Cable Management Capabilities . . . . . . . . . . . . 3.2-17 Figure 3.2-16 Typical WAVE Sell Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-24 Figure 3.2-17 Retailer Adjustable Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-25 Figure 3.2-18 Sell Screen with Various Graphics and Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-26 Figure 3.2-19 Deferred Message Available for Viewing or Printing. . . . . . . . . . . . . . . . . . . . . . . . . 3.2-27 Figure 3.2-20 WAVE Sell Screen with Future Game (Page 1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-29 Figure 3.2-21 WAVE Sell Screen (Page 2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-30 Figure 3.2-22 Age Verification Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-33 Figure 3.2-23 WAVE Terminal Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-34 Figure 3.2-24 Graphic Capabilities of the WAVE Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-36 Figure 3.2-25 Graphic Capabilities of the WAVE Printer (Continued) . . . . . . . . . . . . . . . . . . . . . 3.2-37 Figure 3.2-26 Graphic Capabilities of the WAVE Printer (Continued) . . . . . . . . . . . . . . . . . . . . . 3.2-38 Figure 3.2-27 Ticket Stacking Capabilities of WAVE Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-40 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.2-28 Changing Paper is Easy with WAVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-40 Figure 3.2-29 Iowa Lottery Terminal Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-57 Figure 3.2-30 Iowa Lottery Terminal User ID Pop-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-57 Figure 3.2-31 Iowa Lottery Terminal Password Pop-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-58 Figure 3.2-32 Selling a Game from a Single Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-60 Figure 3.2-33 Parameter Buttons Build Wager Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-61 Figure 3.2-34 The Send Button is Faded Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-62 Figure 3.2-35 Manual Key Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-63 Figure 3.2-36 WAVE Document Stacking Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-64 Figure 3.2-37 Playslips can be Scanned at any Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-67 Figure 3.2-38 Retailer Clearing Scanner Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-69 Figure 3.2-39 Scanning Draw Game Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-74 Figure 3.2-40 Online Cash manual Entry Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-74 Figure 3.2-41 Two Dimensional Bar Code Reader Docked on Printer . . . . . . . . . . . . . . . . . . . . . . 3.2-76 Figure 3.2-42 Handheld Bar Code Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-76 Figure 3.2-43 Retailers can Manually Enter Verification Data on WAVE . . . . . . . . . . . . . . . . . . . 3.2-77 Figure 3.2-44 Iowa Lottery Promotion Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-78 Figure 3.2-45 WAVE’s Wireless Handheld Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-79 Figure 3.2-46 The WAVE Screen can Clearly Differentiate Between Training Mode and Live Selling Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-80 Figure 3.2-47 Training Mode Tickets Clearly Marked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-81 Figure 3.2-48 Special Functions Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-82 Figure 3.2-49 HELP Screen for Special Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-82 Figure 3.2-50 Retailer Diagnostic Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-83 Figure 3.2-51 “Back Cover Open” Error Pop-Up Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-84 Figure 3.2-52 Pop-Up Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-88 Figure 3.2-53 WAVE Terminal Port Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-91 Figure 3.2-54 The WAVE Terminal Peripheral Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-92 Figure 3.2-55 The WAVE Terminal Peripheral Interfaces Details. . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-92 Figure 3.2-56 Locking Rear Cover with Intrusion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-93 Figure 3.2-57 Accent Color – Front of the WAVE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-99 Figure 3.2-58 Accent Color – Rear of the WAVE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-100 Figure 3.2-59 Setting a Lower Dollar Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-103 Figure 3.2-60 Total Wager Transaction Sell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-104 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 3 LIST OF FIGURES 4 Figure 3.2-61 WAVE Terminal’s Sell/Pay Limit Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-105 Figure 3.2-62 Current Maine Price Warning and Price Alert Popup Message. . . . . . . . . . . . . . . 3.2-105 Figure 3.2-63 WAVE Customer History with Past Transactions Window. . . . . . . . . . . . . . . . . . 3.2-106 Figure 3.2-64 Printed Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-107 Figure 3.2-65 Previous Transaction on Sale Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-108 Figure 3.2-66 Sample Printed Transaction Report with Lottery Approved Message . . . . . . . . . 3.2-111 Figure 3.2-67 Sample Report Print-Out and Training Mode Tickets with “VOID – NOT FOR SALE” Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-111 Figure 3.2-68 Backlit, Monochrome Liquid Crystal Display with the WAVE and Other Peripherals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-114 Figure 3.2-69 Self-Service Ticket Checker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-116 Figure 3.2-70 19" Widescreen (16:9) Customer Advertising Display. . . . . . . . . . . . . . . . . . . . . . . 3.2-117 Figure 3.2-71 17" (4:3) Pennsylvania Lottery Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-118 Figure 3.2-72 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-122 Figure 3.2-73 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-122 Figure 3.2-74 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-124 Figure 3.2-75 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-124 Figure 3.2-76 Sample PlayCentral with a Maine Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-128 Figure 3.2-77 Sample PlayCentral with a Maine Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-129 Figure 3.2-78 PlayCentral with a Custom Pennsylvania Wrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-130 Figure 3.2-79 PlayCentral Bill Acceptor (Outside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-131 Figure 3.2-80 PlayCentral Playslip Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-131 Figure 3.2-81 PlayCentral 2-D Bar Code Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-132 Figure 3.2-82 PlayCentral Magnetic Stripe Reader/Smart Card Reader . . . . . . . . . . . . . . . . . . . . 3.2-132 Figure 3.2-83 Single Bin Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-133 Figure 3.2-84 PlayCentral Bill Acceptor (Inside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-133 Figure 3.2-85 PlayCentral UPS Battery Back-Up and Storage Area . . . . . . . . . . . . . . . . . . . . . . . . 3.2-134 Figure 3.2-86 Main Menu Game Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-135 Figure 3.2-87 Examples from Lottery Plus iPhone Applications . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-137 Figure 3.2-88 Final Purchase Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-138 Figure 3.2-89 iPhone Application Identity Scan 2-D Bar Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-138 Figure 3.2-90 Identity Scan Personalized Player Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-139 Figure 3.2-91 Instant Game Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-141 Figure 3.2-92 Ticket Purchase Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-142 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.2-93 Advantages of Touchscreen vs. Traditional Ticket Windows . . . . . . . . . . . . . . . . 3.2-143 Figure 3.2-94 Draw Game Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-145 Figure 3.2-95 Final Purchase Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-146 Figure 3.2-96 Purchasing a Powerball Manual Play Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-147 Figure 3.2-97 Example of PlayCentral Help Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-148 Figure 3.2-98 Retailer Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-149 Figure 3.2-99 Load Ticket Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-150 Figure 3.2-100 Touchscreen Inside the PlayCentral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-150 Figure 3.2-101 The PlayCentral Queries the Retailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-102 A “NO” Response Prompts for Ticket Information . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-103 Keypad for Entering Game and Pack Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-151 Figure 3.2-104 Scanning Games and Pack Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-152 Figure 3.2-105 Waiting for Pack Insertion Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-152 Figure 3.2-106 Inserting a Pack’s First Ticket into Throat of the Dispenser. . . . . . . . . . . . . . . . . . 3.2-153 Figure 3.2-107 PlayCentral Instant Game Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-161 Figure 3.2-108 Single Bin Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-161 Figure 3.2-109 PlayCentral Bill Acceptor (Outside View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-162 Figure 3.2-110 PlayCentral Kiosk Remote Control Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-164 Figure 3.2-111 PlayCentral’s Design Complies with the ADA International Disability Height Standard Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-165 Figure 3.2-112 PlayCentral Medeco Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-166 Figure 3.2-113 Norsk Tipping POS Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-172 Figure 3.2-114 Responsive Website Design with Optimized View for Computer, Mobile, and Tablet Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-177 Figure 3.2-115 Mobile App Functionality Screenshots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-178 Figure 3.2-116 Scientific Games’ Game Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-179 Figure 3.2-117 Sample Bonus Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2-180 Figure 3.3-1 Scientific Games’ Network Architecture Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-3 Figure 3.3-2 Proposed Network Design for the Lottery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-3 Figure 3.3-3 Scientific Games’ Notable Network Communications Achievements . . . . . . . . . . . 3.3-4 Figure 3.3-4 Network Configuration Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-13 Figure 3.3-5 Strengths and Limitations of Technology Choices. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-14 Figure 3.3-6 Technology Solution Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-18 Figure 3.3-7 Retailer Lottery Transaction Using CDMA Technology. . . . . . . . . . . . . . . . . . . . . . 3.3-21 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 5 LIST OF FIGURES 6 Figure 3.3-8 DSL Network used to Connect Retailers to Primary and Back-Up Data Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-24 Figure 3.3-9 Scientific Games’ Single Satellite and Dual Hub Design for Retailer Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-25 Figure 3.3-10 Retailer Lottery Transaction Using VSAT IP Technology . . . . . . . . . . . . . . . . . . . . 3.3-26 Figure 3.3-11 NOAA Maine Weather Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-27 Figure 3.3-12 Traditional WAN/ATM Frame Relay versus MPLS Connectivity. . . . . . . . . . . . . . 3.3-28 Figure 3.3-13 Inter-Site Connectivity Using MPLS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-31 Figure 3.3-14 Access Technology Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-66 Figure 3.3-15 Terminal Provisioning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-68 Figure 3.3-16 Configuration Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-69 Figure 3.3-17 NCM Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-70 Figure 3.3-18 Configuration Management – Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-71 Figure 3.3-19 Change Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-73 Figure 3.3-20 Network Performance Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-79 Figure 3.3-21 RAVENWeb Network Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-81 Figure 3.3-22 RAVENWeb’s Search Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-82 Figure 3.3-23 Browser Portal Network Grid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-83 Figure 3.3-24 Terminal Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-85 Figure 3.3-25 NPM Network Summary – Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-87 Figure 3.3-26 NPM Router Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-88 Figure 3.3-27 NetFlow Analyzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-89 Figure 3.3-28 NPM Traffic Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3-95 Figure 3.4-1 AEGIS Enterprise Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-5 Figure 3.4-2 GMS Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-8 Figure 3.4-3 Lottery InSite Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-10 Figure 3.4-4 Lottery InSite Personalize your Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-11 Figure 3.4-5 Lottery InSite Operational Support Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-12 Figure 3.4-6 Executive Dashboard Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-14 Figure 3.4-7 Lottery InSite Real-Time Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-14 Figure 3.4-8 Lottery InSite Historical Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-15 Figure 3.4-9 Lottery InSite Retailer Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-16 Figure 3.4-10 Lottery InSite Retailer Ranking/Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-17 Figure 3.4-11 Lottery InSite Retailer Historical Financials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-18 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.4-12 Lottery InSite Retailer Fun Facts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-19 Figure 3.4-13 Lottery InSite Select a Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-20 Figure 3.4-14 Lottery InSite Report Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-21 Figure 3.4-15 Lottery InSite Analysis Report Builder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-22 Figure 3.4-16 Lottery InSite Support Page (Upper-Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-23 Figure 3.4-17 Lottery InSite Active Retailer Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-24 Figure 3.4-18 Lottery InSite Weather Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-25 Figure 3.4-19 Lottery InSite Work Set from Data Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-26 Figure 3.4-20 Lottery InSite Ticket Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-27 Figure 3.4-21 Lottery InSite Transaction Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-27 Figure 3.4-22 Lottery InSite Transaction Query Result Download . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-28 Figure 3.4-23 Sample Ticket Research Screen Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-35 Figure 3.4-24 Exchange Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-40 Figure 3.4-25 Liability Limits Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-45 Figure 3.4-26 Terminal Profile Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-47 Figure 3.4-27 Geo-Tethering Solution Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-49 Figure 3.4-28 Application Checksum Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-52 Figure 3.4-29 ClearQuest Change History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-60 Figure 3.4-30 Draw Game Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-73 Figure 3.4-31 Draw Shutdown Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-73 Figure 3.4-32 Draw Scan Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-74 Figure 3.4-33 Draw Certification Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-74 Figure 3.4-34 Draw Status View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-76 Figure 3.4-35 Draw Verify Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-78 Figure 3.4-36 Draw Verify (Verified) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-79 Figure 3.4-37 Auto-Close Game Draw Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-81 Figure 3.4-38 GMS Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-83 Figure 3.4-39 GMS Reports Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-84 Figure 3.4-40 GMS Pack Status Maintenance Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-85 Figure 3.4-41 GMS Pack Status Maintenance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-85 Figure 3.4-42 Retailer Terminal Status is Easily Changed by an Authorized User . . . . . . . . . . . . 3.4-87 Figure 3.4-43 Retailer Terminal Status is Easily Changed by an Authorized User . . . . . . . . . . . . 3.4-87 Figure 3.4-44 Game Control – Allow or Disallow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-89 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 7 LIST OF FIGURES 8 Figure 3.4-45 Creating a Retailer Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-90 Figure 3.4-46 Message Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-91 Figure 3.4-47 Message Status Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-92 Figure 3.4-48 Creating a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-93 Figure 3.4-49 Message Priority Drop Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-94 Figure 3.4-50 Ticket Message Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-94 Figure 3.4-51 Ticket Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-95 Figure 3.4-52 High Resolution Image Capability of Optional Customer Display . . . . . . . . . . . . . 3.4-96 Figure 3.4-53 Example of a Top-of-Ticket Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-97 Figure 3.4-54 GMS Retailer Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-98 Figure 3.4-55 GMS Pack Status Maintenance Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-105 Figure 3.4-56 GMS Pack Status Maintenance Screen (Sorted by Game/Pack). . . . . . . . . . . . . . . 3.4-106 Figure 3.4-57 Tel-Sell Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-115 Figure 3.4-58 Building the Tel-Sell Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-119 Figure 3.4-59 Tel-Sell Call List Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-120 Figure 3.4-60 Tel-Sell Order Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-121 Figure 3.4-61 Tel-Sell Defer Call Pop-up Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-123 Figure 3.4-62 Retailer Call List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-126 Figure 3.4-63 GMS Retailer Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-128 Figure 3.4-64 GMS Retailer Search Screen Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-129 Figure 3.4-65 GMS Additional Search Criteria Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-130 Figure 3.4-66 GMS Pending Orders Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-137 Figure 3.4-67 Order Summary Screen for Packaging (Not filled). . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-138 Figure 3.4-68 Order Summary Screen for Packaging (Filled) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-139 Figure 3.4-69 Shipment Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-140 Figure 3.4-70 Manifest Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-141 Figure 3.4-71 GMS Pending Order Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-147 Figure 3.4-72 GMS Filled Order Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-148 Figure 3.4-73 Maryland Lottery’s DSR Bar Coded ID Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-150 Figure 3.4-74 Maryland Lottery’s DSR Check In/Out Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-151 Figure 3.4-75 GMS Retailer Adjustment Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-157 Figure 3.4-76 GMS Retailer Ranking Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-164 Figure 3.4-77 GMS Retailer Ranking Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-164 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.4-78 GMS Sample Ended Games Report (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-165 Figure 3.4-79 GMS Sample Ended Games Report (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-166 Figure 3.4-80 Retailer and Corporate Access to Data is Fast, Easy, Secure and Controlled . . . . 3.4-169 Figure 3.4-81 Retailers and Authorized Corporate Personnel Can Access Their Information in a Variety of Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-170 Figure 3.4-82 Retailer Reports are Available Via the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-170 Figure 3.4-83 Research Anomalous Conditions Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-173 Figure 3.4-84 Mail-In Subscriptions Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-181 Figure 3.4-85 Maine Powerball Subscription Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-182 Figure 3.4-86 Maine Megabucks Subscription Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-183 Figure 3.4-87 Electronic Subscription Bet Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-184 Figure 3.4-88 Mobile Web Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-185 Figure 3.4-89 Example of the Ability to Save a Bet Request and the Bar Code. . . . . . . . . . . . . . . 3.4-186 Figure 3.4-90 Palms Casino Resort Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-194 Figure 3.4-91 Boston Red Sox Promotion (2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-195 Figure 3.4-92 New England Patriots Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-196 Figure 3.4-93 Boston Red Sox Promotion (2012) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-197 Figure 3.4-94 SCBZ Entry Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-198 Figure 3.4-95 Terminal Printed Game Second Chance Promotional Example. . . . . . . . . . . . . . . 3.4-199 Figure 3.4-96 Terminal Printed Game Second Chance Promotion Voucher Page.. . . . . . . . . . . 3.4-200 Figure 3.4-97 Lottery InMotion Upload Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-204 Figure 3.4-98 Lottery InMotion Media File Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-204 Figure 3.4-99 Lottery InMotion Approve Media File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-205 Figure 3.4-100 Lottery InMotion Playlist Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-205 Figure 3.4-101 Lottery InMotion Manage Multi-Media Object (MMO) Packages . . . . . . . . . . . . 3.4-206 Figure 3.4-102 Lottery InMotion Approve MMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-207 Figure 3.4-103 Lottery InMotion MMO Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-207 Figure 3.4-104 Lottery InMotion Dynamic Data Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-208 Figure 3.4-105 Lottery InMotion MMO Download Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-209 Figure 3.4-106 Lottery InMotion Managing CMS Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-210 Figure 3.4-107 Lottery InMotion Marketing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-211 Figure 3.4-108 Lottery InMotion Amber Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-212 Figure 3.4-109 Digital Sign Promoting Lottery Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-213 Figure 3.4-110 Digital Sign at Retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-214 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 9 LIST OF FIGURES 10 Figure 3.4-111 Sample Screenshot of Information Fields Available to the Lottery . . . . . . . . . . . . 3.4-217 Figure 3.4-112 Draw Claims View Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-218 Figure 3.4-113 Instant Claims View Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-219 Figure 3.4-114 Route Management and Retailer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-231 Figure 3.4-115 Sales are Reported Down to the Individual Game Level for Online Games and Price Point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-232 Figure 3.4-116 Retailer Instant Ticket Inventory and Sell Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-233 Figure 3.4-117 Retailer Instant Inventory with Pack Level Detail . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-233 Figure 3.4-118 Service History Screen to Allow Users to Log Retailer Visits . . . . . . . . . . . . . . . . . 3.4-234 Figure 3.4-119 Instant Game Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-235 Figure 3.4-120 Scientific Games Standard Loyalty Card Completely Responsive with the Maine State Lottery Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-240 Figure 3.4-121 iCore Players Club Engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-242 Figure 3.4-122 Introduction Page – Web Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-243 Figure 3.4-123 Introduction Page – Phone Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-244 Figure 3.4-124 Introduction Page – Tablet Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-245 Figure 3.4-125 Player Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-247 Figure 3.4-126 Player Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-248 Figure 3.4-127 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-249 Figure 3.4-128 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-252 Figure 3.4-129 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-252 Figure 3.4-130 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-253 Figure 3.4-131 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-255 Figure 3.4-132 Player Statistic Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-255 Figure 3.4-133 Business Intelligence Shared Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-257 Figure 3.4-134 Business Intelligence Shared Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-260 Figure 3.4-135 Promotion Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-261 Figure 3.4-136 Email Help Form for VIP Club . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4-262 Figure 3.5-1 3-Digit Game Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-11 Figure 3.5-2 Instant Product Highlights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-12 Figure 3.5-3 Excerpt from the Player-at-a-Glance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-13 Figure 3.5-4 Types of Primary Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-17 Figure 3.5-5 Screen Shot of a Draw Game Simulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-20 Figure 3.5-6 Screen Shot of an Internet-Based Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-21 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-7 Screen Shot of an Internet-Based Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-22 Figure 3.5-8 Toolkit Canvas Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-26 Figure 3.5-9 Desktop Wizard Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-27 Figure 3.5-10 Mapping Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-28 Figure 3.5-11 Geo-Coding Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-28 Figure 3.5-12 Geo-MAP – Reporting, Mapping, and Visualization. . . . . . . . . . . . . . . . . . . . . . . . . 3.5-30 Figure 3.5-13 Overview of Research Types Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-32 Figure 3.5-14 E V O L V E Approach to Lottery Product Marketing . . . . . . . . . . . . . . . . . . . . . . . 3.5-34 Figure 3.5-15 U.S. Lottery Sales by Game Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-44 Figure 3.5-16 Maine State Lottery Sales by Draw Game Category . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-46 Figure 3.5-17 3-Digit and 4-Digit Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-48 Figure 3.5-18 3-Digit and 4-Digit Top Lotteries of Interest for Maine in FY12. . . . . . . . . . . . . . . 3.5-49 Figure 3.5-19 Bloc Lotto Top 16 Lotteries in FY12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-50 Figure 3.5-20 Bloc Lotto Lotteries of Interest for Maine in FY12. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-51 Figure 3.5-21 In-state/Regional Lotto and Hot Lotto Top 16 Lotteries in FY12 . . . . . . . . . . . . . . 3.5-52 Figure 3.5-22 In-State/Regional Lotto and Hot Lotto Lotteries of Interest for Maine in FY12 . . 3.5-52 Figure 3.5-23 Other Games Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-53 Figure 3.5-24 Other Games Lotteries of Interest for Maine in FY12 . . . . . . . . . . . . . . . . . . . . . . . . 3.5-54 Figure 3.5-25 Total Draw Games Top 16 Lotteries in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-55 Figure 3.5-26 Total Draw Games Lotteries of Interest for Maine in FY12 . . . . . . . . . . . . . . . . . . . 3.5-55 Figure 3.5-27 FY11 WPC Instant Game Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-57 Figure 3.5-28 Sales Trends by Product Game Category for the Maine State Lottery . . . . . . . . . . 3.5-58 Figure 3.5-29 Instant Sales Trend 2007-2012 for the Maine State Lottery . . . . . . . . . . . . . . . . . . . 3.5-59 Figure 3.5-30 Maine State Lottery Instant Sales Performance vs the Lotteries of Interest and the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-60 Figure 3.5-31 Maine State Lottery Instant Sales by Price Point Performance Trend vs the Lotteries of Interest and the U.S.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-61 Figure 3.5-32 Maine State Lottery Weekly Per Capita Instant Sales by Price Point vs. the LOI and the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-63 Figure 3.5-33 Trends in Instants WPC Margin by Price Point 2007-2012 . . . . . . . . . . . . . . . . . . . 3.5-65 Figure 3.5-34 FY12 Instants WPC Gross Margin by Price Point . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-66 Figure 3.5-35 Retailer Density by Lottery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-67 Figure 3.5-36 Retailer Mix by Market – Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-68 Figure 3.5-37 Chart 12 – Retailer Mix by Market: Lotteries of Interest. . . . . . . . . . . . . . . . . . . . . . 3.5-68 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 11 LIST OF FIGURES 12 Figure 3.5-1 Retailer Mix by Market – Lotteries of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-68 Figure 3.5-38 Retailer Mix by Market – Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-69 Figure 3.5-39 Retailer Mix by Market – Top 10 Lotteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-69 Figure 3.5-40 FY11 Advertising Spend by Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-71 Figure 3.5-41 Applying EVOLVE to the Maine State Lottery for Instant Games . . . . . . . . . . . . . 3.5-73 Figure 3.5-42 Instant Product Potential in Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-75 Figure 3.5-43 $1 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-77 Figure 3.5-44 $2 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-81 Figure 3.5-45 $3 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-85 Figure 3.5-46 $5 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-89 Figure 3.5-47 $10 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-93 Figure 3.5-48 $20 Price Point Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-97 Figure 3.5-49 Prize Structure Analysis – Lower Price Point ($1) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-100 Figure 3.5-50 Prize Structure Analysis – Lower Price Point ($2) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-101 Figure 3.5-51 Prize Structure Analysis – Lower Price Point ($3) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-102 Figure 3.5-52 Prize Structure Analysis – Higher Price Point ($5) . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-103 Figure 3.5-53 Prize Structure Analysis – Higher Price Point ($10) . . . . . . . . . . . . . . . . . . . . . . . . 3.5-104 Figure 3.5-54 Prize Structure Analysis – Higher Price Point ($20) . . . . . . . . . . . . . . . . . . . . . . . . 3.5-105 Figure 3.5-55 Attribute Analysis – Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-106 Figure 3.5-56 Attribute Analysis – Play Style. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-107 Figure 3.5-57 Attribute Analysis – Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-107 Figure 3.5-58 Instants: All Products Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-109 Figure 3.5-59 Instants: $1 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-111 Figure 3.5-60 Instants: $1 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-113 Figure 3.5-61 Instants: $2 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-115 Figure 3.5-62 Instants: $2 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-117 Figure 3.5-63 Instants: $3 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-119 Figure 3.5-64 Instants: $3 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-121 Figure 3.5-65 Instants: $5 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . . 3.5-123 Figure 3.5-66 Instants: $5 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-125 Figure 3.5-67 Instants: $10 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . 3.5-127 Figure 3.5-68 Instants: $10 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-129 Figure 3.5-69 Instants: $20 Product Timeline Fiscal Years 2011 and 2012 . . . . . . . . . . . . . . . . . . 3.5-131 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-70 Instants: $20 Product Timeline Fiscal Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-133 Figure 3.5-71 Maine State Lottery Game Planning Matrix FY14 . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-139 Figure 3.5-72 Retail Sales Projections (Millions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-140 Figure 3.5-73 Product Mix Projections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-140 Figure 3.5-74 WPT Lotto Sample Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-142 Figure 3.5-75 WPT Lotto Instant Win Prizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-143 Figure 3.5-76 WPT Lotto Draw Prizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-143 Figure 3.5-77 Poker Pick Research Top Level Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-144 Figure 3.5-78 National Demographics of Poker Pick Respondents (Top Two Boxes) . . . . . . . . 3.5-144 Figure 3.5-79 Summary of Sales Performance by Jurisdiction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-145 Figure 3.5-80 Kentucky’s 5 Card Cash Weekly Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-146 Figure 3.5-81 WPT vs. Generic Poker Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-147 Figure 3.5-82 Sample Megabucks Plus Ticket with Instant Bucks Addition . . . . . . . . . . . . . . . . 3.5-149 Figure 3.5-83 Megabucks with Instant Bucks Prize Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-149 Figure 3.5-84 Proposed Launch Dates for New Products, Product Modifications and Promotions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-153 Figure 3.5-85 Junior Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-156 Figure 3.5-86 Jumbo Bucks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-156 Figure 3.5-87 Cash Crazy Crossword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-157 Figure 3.5-88 Big Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-158 Figure 3.5-89 Introduction #1: July 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-158 Figure 3.5-90 7-11-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-162 Figure 3.5-91 $2 Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-163 Figure 3.5-92 Pot ‘O Gold Bingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-164 Figure 3.5-93 Super Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-165 Figure 3.5-94 Introduction #2: August 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-166 Figure 3.5-95 Roadkill Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-168 Figure 3.5-96 Separate Launch Heritage: September 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-168 Figure 3.5-97 $250 Christmas Club. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-171 Figure 3.5-98 Holiday Doubler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-172 Figure 3.5-99 Extra Spin Slingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-173 Figure 3.5-100 Holiday Magic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-174 Figure 3.5-101 Introduction #3: October 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-174 Figure 3.5-102 Winter Riches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-176 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 13 LIST OF FIGURES 14 Figure 3.5-103 24 Karat Gold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-177 Figure 3.5-104 $750,000 Giant Jumbo Bucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-178 Figure 3.5-105 Introduction #4: November 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-179 Figure 3.5-106 Neon 1s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-182 Figure 3.5-107 Neon 2s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-182 Figure 3.5-108 Neon 5s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-183 Figure 3.5-109 Neon 10s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-184 Figure 3.5-110 Introduction #5: January 2014. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-185 Figure 3.5-111 Road 2 Riche$. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-188 Figure 3.5-112 Lucky Green . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-188 Figure 3.5-113 Maine Crossword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-189 Figure 3.5-114 Maine Crossword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-190 Figure 3.5-115 $3 Game Maine Crossword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-191 Figure 3.5-116 Bucks & Trucks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-192 Figure 3.5-117 Introduction #6: February 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-192 Figure 3.5-118 Loony Loot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-194 Figure 3.5-119 Separate Launch Heritage Ticket: March 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-194 Figure 3.5-120 Double Hit! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-197 Figure 3.5-121 Money Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-197 Figure 3.5-122 Blackjack Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-198 Figure 3.5-123 Blackjack Tripler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-198 Figure 3.5-124 Bankroll Bingo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-199 Figure 3.5-125 Introduction #7: April 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-199 Figure 3.5-126 $4,000 Spin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-202 Figure 3.5-127 Powerball. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-202 Figure 3.5-128 Mega Millions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-203 Figure 3.5-129 Red White & Blue 7s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-203 Figure 3.5-130 Golden Riches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-204 Figure 3.5-131 Introduction #8: May 2014. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-204 Figure 3.5-132 Real-Time Executive Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-222 Figure 3.5-133 Retailer Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-223 Figure 3.5-134 Retailer Ranking/Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-224 Figure 3.5-135 Retailer Historical Financials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-224 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.5-136 Retailer Fun Facts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-225 Figure 3.5-137 Analysis Report Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-226 Figure 3.5-138 Cash Amount and Wager Amount by Date by Bet Type and Calendar Month . 3.5-227 Figure 3.5-139 Cash Amount and Wager Amount by Date by Bet Type and Calendar Month - Graph. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-227 Figure 3.5-140 Retailer Ranking Data Entry Request Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-228 Figure 3.5-141 Retailer Ranking Report - Sales by 10 Percentile Marks . . . . . . . . . . . . . . . . . . . . . 3.5-228 Figure 3.5-142 Historic Revenue by County for Both Draw and Instant Games Data Entry Request Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-229 Figure 3.5-143 Historic Revenue by County for Both Draw and Instant Games Report . . . . . . . 3.5-229 Figure 3.5-144 Retailer Historical Financials by Month Data Entry Request Screen . . . . . . . . . . 3.5-230 Figure 3.5-145 Retailer Historical Financials by Month Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-230 Figure 3.5-146 Retailer Sales Data by Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-147 Retailer Sales Data by Game Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-148 Retailer Sales Data by Game Type Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-231 Figure 3.5-149 Maine Draw Game Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-233 Figure 3.5-150 % Increase in Draw Game Sales (Scientific Games vs. Industry) FY01 versus FY11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-235 Figure 3.5-151 Scientific Games’ Draw Game Portfolio Table of Contents . . . . . . . . . . . . . . . . . . 3.5-239 Figure 3.5-152 Scientific Games Product Development Process . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-242 Figure 3.5-153 Draw Games Implementation by Scientific Games – 2005-2012 . . . . . . . . . . . . . . 3.5-245 Figure 3.5-154 AEGIS-EF’s Promotion Management Drop-Down Menu . . . . . . . . . . . . . . . . . . . 3.5-249 Figure 3.5-155 Promotional Bitmap Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-250 Figure 3.5-156 Example of Promotion Summary from the Scientific Games’ Promotions Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-251 Figure 3.5-157 Example of Promotion Summary from the Scientific Games’ Promotions Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-251 Figure 3.5-158 Partial Promotion Return-On-Investment (ROI) Report . . . . . . . . . . . . . . . . . . . . 3.5-253 Figure 3.5-159 Sample Promotional Bitmap Teaser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-253 Figure 3.5-160 Additional Promotion Types Available on AEGIS-EF . . . . . . . . . . . . . . . . . . . . . . 3.5-259 Figure 3.5-161 External (Third Party) Coupon Examples from the Pennsylvania Lottery. . . . . . 3.5-269 Figure 3.5-162 Pennsylvania Lottery BOGO Coupon Campaign Statistics . . . . . . . . . . . . . . . . . . 3.5-270 Figure 3.5-163 Hoosier Lottery – Free Tag 6 Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-271 Figure 3.5-164 Cross Promotions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-272 Figure 3.5-165 Two Examples of Draw Game Ticket with Advertising Messages Offers . . . . . . . 3.5-272 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 15 LIST OF FIGURES 16 Figure 3.5-166 Quicker Pix Hang Tag and Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-274 Figure 3.5-167 Lotto and Revancha Vehicle Wraps on Puerto Rico Sales Representatives’ Vans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-275 Figure 3.5-168 Lottery InMotion Penetration by Jurisdiction (Scientific Games only) . . . . . . . . 3.5-277 Figure 3.5-169 Connecticut Lottery Retailers with Lottery InMotion . . . . . . . . . . . . . . . . . . . . . . . 3.5-277 Figure 3.5-170 Hoosier Lottery Retailers with Lottery InMotion . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-278 Figure 3.5-171 The Pennsylvania Lottery Utilized Lottery InMotion to Advertise the Mega Millions Jackpot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-278 Figure 3.5-172 Mega Millions Sales Trend Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-279 Figure 3.5-173 Daily Drawing – Current Jackpot Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-279 Figure 3.5-174 Cash 5 Sales Trend Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-280 Figure 3.5-175 Millionaire Raffle Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-280 Figure 3.5-176 New Year's Raffle 2010 vs 2011 Sales Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-281 Figure 3.5-177 Lottery InMotion Halloween-Themed Campaigns . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-281 Figure 3.5-178 Halloween-Themed Instant Game Sales – Trend Comparison . . . . . . . . . . . . . . . 3.5-282 Figure 3.5-179 Lottery InMotion Holiday-Themed Campaign . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5-283 Figure 3.5-180 Holiday-Themed Instant Game Sales – Trend Comparison. . . . . . . . . . . . . . . . . . 3.5-283 Figure 3.6-1 Scientific Games’ Facility in Gardiner, Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-4 Figure 3.6-2 Scientific Games' Facility Build-Out Experience will Benefit the Lottery. . . . . . . . . 3.6-5 Figure 3.6-3 Scientific Games’ 4-Phased Approach to Facility Construction Ensure that the Lottery will not Lose Revenue due to Delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-9 Figure 3.6-4 Map Illustrates the Short Distance (Ruler) between the PDC and Lottery Headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-11 Figure 3.6-5 Concurrent Primary Data Center Floor Plan (Gardiner, Maine). . . . . . . . . . . . . . . 3.6-12 Figure 3.6-6 New Primary Data Center Floor Plan (Gardiner, Maine) . . . . . . . . . . . . . . . . . . . . . 3.6-13 Figure 3.6-7 Scientific Games’ Secured Warehouse Entrance in Gardiner, Maine . . . . . . . . . . . 3.6-16 Figure 3.6-8 DVR Image Taken at Current Primary Data Center . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-17 Figure 3.6-9 Access Control Cardholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-19 Figure 3.6-10 Cardholder Transaction History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-20 Figure 3.6-11 Access Report – Group Door Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-21 Figure 3.6-12 Access Report – Access Time Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-21 Figure 3.6-13 Computer Room Air Conditioning Unit in Gardiner, Maine . . . . . . . . . . . . . . . . . 3.6-25 Figure 3.6-14 UPS in Gardiner, Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-27 Figure 3.6-15 HVAC Generator in Gardiner, Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-27 Figure 3.6-16 Scientific Games’ Headquarters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-28 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.6-17 Floor Plan of the NDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-31 Figure 3.6-18 National Data Center in Alpharetta, Georgia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-32 Figure 3.6-19 NDC Center of Excellence Management Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-33 Figure 3.6-20 Business Benefits of Data Center Consolidation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-34 Figure 3.6-21 NDC Operations Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-22 NDC Operator’s Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-23 NDC Operator Using Quad-Screen Flat Panel Monitors . . . . . . . . . . . . . . . . . . . . . 3.6-36 Figure 3.6-24 Divar Control Center Live Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-38 Figure 3.6-25 Divar Control Center Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-38 Figure 3.6-26 Divar Control Center Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-39 Figure 3.6-27 Configuration Tool Motion Record Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-39 Figure 3.6-28 Configuration Tool Motion Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-40 Figure 3.6-29 NDC Camera Placement and Coverage Ensure Optimum Security of Customer Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-43 Figure 3.6-30 Each Server Cabinet in the NDC Requires Badge Access . . . . . . . . . . . . . . . . . . . . . 3.6-44 Figure 3.6-31 NDC Lockdown Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-44 Figure 3.6-32 NDC Lockdown in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-45 Figure 3.6-33 Proposed Training Facilities Map (Radius) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-50 Figure 3.6-34 Cover of Scientific Games’ Draft Business Continuity Plan for the Maine State Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-55 Figure 3.6-35 Global Business Community Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-58 Figure 3.6-36 Trouble Response Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-63 Figure 3.6-37 Business Continuity Manager during Normal Operation. . . . . . . . . . . . . . . . . . . . . 3.6-65 Figure 3.6-38 Business Continuity Manager during Communications or Business Interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6-66 Figure 3.7-1 Scientific Games’ Ongoing Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-4 Figure 3.7-2 Scientific Games’ Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-12 Figure 3.7-3 Corporate Executive Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-17 Figure 3.7-4 Global Management Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-19 Figure 3.7-5 Maine State Lottery Projects Steering Committee . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-27 Figure 3.7-6 Instant Game Support Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-32 Figure 3.7-7 Key Corporate Executives with Maine State Lottery Project Implementation Oversight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-45 Figure 3.7-8 Maine State Lottery Project Implementation and Conversion Staff . . . . . . . . . . . . 3.7-49 Figure 3.7-9 NDC Center of Excellence Management Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-56 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 17 LIST OF FIGURES 18 Figure 3.7-10 Raffle Game Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-57 Figure 3.7-11 Megabucks Plus Flash Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-58 Figure 3.7-12 Megabucks Plus Flash Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-59 Figure 3.7-13 Ongoing Operations’ Titles and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-62 Figure 3.7-14 Maine State Lottery Ongoing Operations Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-71 Figure 3.7-15 Maine Operations Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-73 Figure 3.7-16 Year Over Year Reduction in Communication Calls . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-76 Figure 3.7-17 Scientific Games’ Proposed Terminal Provisioning Schedule . . . . . . . . . . . . . . . . . 3.7-83 Figure 3.7-18 Triple Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-87 Figure 3.7-19 Double Jackpot Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-87 Figure 3.7-20 This Slide will Greet all Lottery Retailers who Attend a Training Session . . . . . . . 3.7-94 Figure 3.7-21 Pennsylvania Conversion Training Room for WAVE Terminals . . . . . . . . . . . . . . 3.7-94 Figure 3.7-22 Pennsylvania Ongoing Training Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-23 Iowa Lottery Retailer Sign-In Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-24 Iowa Lottery Instructor-led Training Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-95 Figure 3.7-25 Training Requirements Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-98 Figure 3.7-26 Connecticut Training WAVE Terminals Hardware . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-99 Figure 3.7-27 Logistical Plan 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-101 Figure 3.7-28 Logistical Plan 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-102 Figure 3.7-29 WAVE Terminal Training Evaluation Page 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-105 Figure 3.7-30 Iowa Retailer Training Evaluations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-107 Figure 3.7-31 Iowa Lottery “Classroom Style” Retailer Training at a Group Training Facility . 3.7-110 Figure 3.7-32 Iowa Lottery “Classroom Style” Retailer Training at a Group Training Facility . 3.7-110 Figure 3.7-33 Retailer Comments Provided to the Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-111 Figure 3.7-34 Lottery Staff Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-112 Figure 3.7-35 Scientific Games’ Training Facilities are Always Fully Equipped. . . . . . . . . . . . . . 3.7-114 Figure 3.7-36 Proposed Training Facilities Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-116 Figure 3.7-37 Scientific Games Knowledge Management Services’ Support Team. . . . . . . . . . . 3.7-118 Figure 3.7-38 Scheduling Application to Support Call Campaigns . . . . . . . . . . . . . . . . . . . . . . . . 3.7-123 Figure 3.7-39 Scheduling Application to Support Call Campaigns (Edit Class) . . . . . . . . . . . . . 3.7-124 Figure 3.7-40 Scheduling Application to Support Call Campaigns (Schedule Class) . . . . . . . . . 3.7-124 Figure 3.7-41 Track Retailers Reaction to Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-125 Figure 3.7-42 Conversion Connection (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-126 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.7-43 Conversion Connection (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-127 Figure 3.7-44 Hoosier Lottery QRC (Page 1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-132 Figure 3.7-45 Hoosier Lottery QRC (Page 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-133 Figure 3.7-46 Iowa Lottery QRC (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-134 Figure 3.7-47 Iowa Lottery QRC (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-135 Figure 3.7-48 Instructional Video – Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-138 Figure 3.7-49 Instructional Video – Changing the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-139 Figure 3.7-50 Instructional Video – Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-139 Figure 3.7-51 Lottery Staff Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-141 Figure 3.7-52 Training Curriculum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-142 Figure 3.7-53 SalesForce Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-146 Figure 3.7-54 Front Entrance of SGLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-153 Figure 3.7-55 Scientific Games' Service Management Organization . . . . . . . . . . . . . . . . . . . . . . . 3.7-161 Figure 3.7-56 Service Management Key Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-162 Figure 3.7-57 Dispatchers Tracking FST’s Allocated Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-167 Figure 3.7-58 FST Planned Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-168 Figure 3.7-59 Turn by Turn Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-169 Figure 3.7-60 Service Max Certificate of Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-172 Figure 3.7-61 Field Service Technician Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-177 Figure 3.7-62 Field Service Technician Retailer’s Cities Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-178 Figure 3.7-63 Field Service Technician Drive Time Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-179 Figure 3.7-64 Holiday Promotions Advertising Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-182 Figure 3.7-65 Field Service Team Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-183 Figure 3.7-66 The Alpharetta Repair Facility Technicians . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-187 Figure 3.7-67 Field Operations Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-188 Figure 3.7-68 Scientific Games’ National Response Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-201 Figure 3.7-69 The NRC has Fully Functioning Sample Terminals that Representatives Use to Resolve Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-202 Figure 3.7-70 Business Continuity Manager During Normal NRC Operation. . . . . . . . . . . . . . . 3.7-204 Figure 3.7-71 Business Continuity Manager During a NRC Emergency. . . . . . . . . . . . . . . . . . . . 3.7-205 Figure 3.7-72 A TSR Trainee Practices on a Sample Terminal in the NRC . . . . . . . . . . . . . . . . . 3.7-210 Figure 3.7-73 Repair by Hour Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-214 Figure 3.7-74 Repair by Hour Detailed Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-214 Figure 3.7-75 NASPL Quality Assurance (QA) Best Practices Certificate (1) . . . . . . . . . . . . . . . 3.7-226 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 19 LIST OF FIGURES 20 Figure 3.7-76 NASPL Quality Assurance (QA) Best Practices Certificate (2) . . . . . . . . . . . . . . . 3.7-227 Figure 3.7-77 Change Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7-237 Figure 3.8-1 Benefits of the Phased Migration Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-9 Figure 3.8-2 Lottery Site Project Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-11 Figure 3.8-3 Corporate Management Oversight for our Project Management Approach . . . . . 3.8-12 Figure 3.8-4 Scientific Games' Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-13 Figure 3.8-5 Scientific Games Value Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-17 Figure 3.8-6 Steps to Successful Retail Training and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-22 Figure 3.8-7 Critical Path Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-31 Figure 3.8-8 Project Participants Roles and Responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-33 Figure 3.8-9 System Certification Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-36 Figure 3.8-10 WAVE Terminal and Related Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-38 Figure 3.8-11 Acceptance Testing Deliverable Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-39 Figure 3.8-12 Project Tracker Portal (Sample) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8-47 Figure 3.8-13 Project Flash Report Page 1 – Dashboard Project Status (Sample) . . . . . . . . . . . . . 3.8-50 Figure 3.8-14 Project Flash Report Page 2 – Dashboard Project Status (Sample) . . . . . . . . . . . . . 3.8-50 Figure 3.8-15 Benefits of Communication Coordination for the Maine State Lottery . . . . . . . . . 3.8-57 Figure 3.9-1 Scientific Games’ Lottery Operations Center of Excellence . . . . . . . . . . . . . . . . . . . . 3.9-1 Figure 3.9-2 Primary Facility in Gardiner, Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-2 Figure 3.9-3 Global Footprint of Scientific Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-3 Figure 3.9-4 Scientific Games’ North American Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-5 Figure 3.9-5 Top 10 U.S. Lotteries: Total Instant Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-12 Figure 3.9-6 Top 10 U.S. Lotteries: Percentage of Sales Growth. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-12 Figure 3.9-7 Top 10 U.S. Lotteries: Instant Per Capita Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-13 Figure 3.9-8 The Spectrum of Sciplay iLottery and iGaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-19 Figure 3.9-9 Scientific Games’ Corporate Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-27 Figure 3.9-10 Location of Major Facilities to be Used in Contract Fulfillment . . . . . . . . . . . . . . . 3.9-35 Figure 3.9-11 Map of Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-43 Figure 3.9-12 Draw Game Implementations by Scientific Games – 2005-2012 . . . . . . . . . . . . . . . 3.9-47 Figure 3.9-13 Liquidated Damages and Settlements (September 2007 through September 2012) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-69 Figure 3.9-14 Technician in our Alpharetta Facility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-75 Figure 3.9-15 Technician Assembling Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 Figure 3.9-16 Wincor’s Singapore Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.9-17 Wincor’s Singapore Facility (Front of Building) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-77 Figure 3.9-18 Wincor Nixdorf ISO 9001:2000 Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-79 Figure 3.9-19 Wincor Nixdorf ISO 9001:2000 Appendix to Certificate . . . . . . . . . . . . . . . . . . . . . 3.9-80 Figure 3.9-20 Wincor Nixdorf ISO 14001:2004 Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-81 Figure 3.9-21 Wincor’s Singapore Manufacturing Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-82 Figure 3.9-22 WAVE Build Manufacturing Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-84 Figure 3.9-23 PlayCentral Build Manufacturing Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-85 Figure 3.9-24 WAVE Quality Assurance Form (Page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-89 Figure 3.9-25 WAVE Quality Assurance Form (Page 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-90 Figure 3.9-26 WAVE Quality Assurance Form (Page 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-91 Figure 3.9-27 WAVE Quality Assurance Form (Page 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-92 Figure 3.9-28 Degrees and Certifications of Scientific Games’ Software Development Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-95 Figure 3.9-29 NASPL Quality Assurance (QA) Best Practices Certificate (1) . . . . . . . . . . . . . . . 3.9-100 Figure 3.9-30 NASPL Quality Assurance (QA) Best Practices Certificate (2) . . . . . . . . . . . . . . . 3.9-101 Figure 3.9-31 Process Flow for the Requirements Definition Process . . . . . . . . . . . . . . . . . . . . . . 3.9-103 Figure 3.9-32 Software Quality Control Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-106 Figure 3.9-33 Scientific Games Start Up and Conversion Projects . . . . . . . . . . . . . . . . . . . . . . . . 3.9-133 Figure 3.9-34 Lottery Site Project Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-141 Figure 3.9-35 Scientific Games’ Four-Tiered Management Model . . . . . . . . . . . . . . . . . . . . . . . . 3.9-142 Figure 3.9-36 Project Management Team Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-143 Figure 3.9-37 Facility Management Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-144 Figure 3.9-38 Gaming Systems Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-145 Figure 3.9-39 Retail Solutions Rollout Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-146 Figure 3.9-40 Site Management Team Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-147 Figure 3.9-41 Technical Management Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-148 Figure 3.9-42 Training Team Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-149 Figure 3.9-43 Project Management Plan Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-150 Figure 3.9-44 Scientific Games’ Lottery-Related Innovations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-156 Figure 3.9-45 U.S. – Applicable Patents (that have been allowed or are issued) . . . . . . . . . . . . . 3.9-169 Figure 3.9-46 WAVE Retailer Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-180 Figure 3.9-47 WAVE Modern-Looking Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-181 Figure 3.9-48 WAVE Ergonomic Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-182 Figure 3.9-49 Retailer Friendly Gaming Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-182 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 21 LIST OF FIGURES 22 Figure 3.9-50 WAVE Terminal Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-183 Figure 3.9-51 WAVE Future Proof Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-183 Figure 3.9-52 Flair Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-184 Figure 3.9-53 Financial Reporting Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-195 Figure 3.9-54 Financial Metrics Summary Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.9-196 Figure 3.10-1 Scientific Games’ Maine Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10-3 Figure 3.11-1 Scientific Games’ Account Support Resources – Marketing, Research, Game Development, and Licensed Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-17 Figure 3.11-2 Instant Game Support Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-19 Figure 3.11-3 Overview of Scientific Games’ Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-31 Figure 3.11-4 In 2011, Retail Instant Game Sales in China reached 19.9 Billion RMB— Sales Have Nearly Doubled Since Operations Began in 2008. . . . . . . . . . . . . . . . . . . . . . 3.11-52 Figure 3.11-5 Maine’s Royal Riches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-90 Figure 3.11-6 Scientific Games’ Instant Game Development Process . . . . . . . . . . . . . . . . . . . . . . 3.11-93 Figure 3.11-7 Scientific Games’ Production Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-97 Figure 3.11-8 Scientific Games’ Basic Production Process/Flexographic Press . . . . . . . . . . . . . . 3.11-99 Figure 3.11-9 VIEW Scheduling Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-111 Figure 3.11-10 Mega Multiplier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-119 Figure 3.11-11 Game Programming Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-129 Figure 3.11-12 Scientific Games’ Game Programming – Management Team . . . . . . . . . . . . . . . 3.11-130 Figure 3.11-13 Scientific Games’ Programming – Technical and Operational Team . . . . . . . . . 3.11-133 Figure 3.11-14 Scientific Games’ Software Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-134 Figure 3.11-15 Software Development Process and Game Audit . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-135 Figure 3.11-16 Scientific Games’ Audit Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-136 Figure 3.11-17 Data Production Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-139 Figure 3.11-18 Scientific Games’ Production Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-141 Figure 3.11-19 Application Security Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-142 Figure 3.11-20 Logging and Independent Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-147 Figure 3.11-21 Game Programming Security Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-148 Figure 3.11-22 $1 Million-Plus Top Prizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-153 Figure 3.11-23 Scientific Games’ Press 2 (Flexo-Offset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-175 Figure 3.11-24 Scientific Games’ Press 3 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-177 Figure 3.11-25 Scientific Games’ Press 4 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-179 Figure 3.11-26 Scientific Games’ Press 6 (Flexo). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-181 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.11-27 Alpharetta Press Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-183 Figure 3.11-28 Ink Quality Review Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-192 Figure 3.11-29 Our RTM System Communicates with the Packaging System to Ensure that Undesirable Product is Removed.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-196 Figure 3.11-30 Scientific Games’ Finishing Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-201 Figure 3.11-31 VIEW Scheduling Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-228 Figure 3.11-32 FailSafe Examplel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-239 Figure 3.11-33 Staff and Departments that Perform QC Checks . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-243 Figure 3.11-34 Pre-Emptive Steps to Prevent Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-245 Figure 3.11-35 Ink Quality Review Processes.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-250 Figure 3.11-36 Quality Review During Pre-Press Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-258 Figure 3.11-37 Quality Review During Printing Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-258 Figure 3.11-38 Quality Review During Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-259 Figure 3.11-39 Quality Review During Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-260 Figure 3.11-40 Quality Review During Game Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-260 Figure 3.11-41 Scientific Games’ Manufacturing Quality Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-263 Figure 3.11-42 Scientific Games’ Development and Production Work Procedures . . . . . . . . . . 3.11-265 Figure 3.11-43 Custom Image Prep Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-269 Figure 3.11-44 Sample Variable Imaged Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-270 Figure 3.11-45 Sample Number Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-271 Figure 3.11-46 Sample Prize Amount and Picture Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-272 Figure 11.2-47 Sample Playing Card Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-273 Figure 3.11-48 Imaged Data Sample 1 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-274 Figure 3.11-49 Imaged Data Sample 2 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-275 Figure 3.11-50 Imaged Data Sample 3 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-276 Figure 3.11-51 Imaged Data Sample 4 (covered and uncovered) . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-277 Figure 3.11-52 Printing Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-278 Figure 3.11-53 PrePress Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-279 Figure 3.11-54 Shipping Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-55 Quality Control Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-56 Security Lab Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-280 Figure 3.11-57 Press Configuration and Printing Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-281 Figure 3.11-58 Advantages of Each Press. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-283 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 23 LIST OF FIGURES 24 Figure 3.11-59 Our Alpharetta Facility was Re-Certified in March 2010 to the Newest ISO 9001:2008 Standard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-295 Figure 3.11-60 Scientific Games’ Alpharetta Game Programming Department was the First Instant Ticket Game Vendor to Achieve the ISO 27001:2005 Certificate For Information Security Management Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-296 Figure 3.11-61 Scientific Games’ Achievement of the ISO 14001:2004 Certification Demonstrates our Commitment to Environmental, Health and Safety Excellence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-299 Figure 3.11-62 FSC Certification for Tembec Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-309 Figure 3.11-63 SFI Certification for the International Paper Company . . . . . . . . . . . . . . . . . . . . 3.11-310 Figure 3.11-64 SFI Certification for Hazen Paper Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-311 Figure 3.11-65 ISO 14001:2004 Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-314 Figure 3.11-66 Scientific Games’ Techniques to Achieve Quality . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-317 Figure 3.11-67 Scientific Games’ Standard Testing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-320 Figure 3.11-68 Scientific Games’ Standard Quality Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-322 Figure 3.11-69 FSC Certification for Tembec Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-327 Figure 3.11-70 SFI Certification for the International Paper Company . . . . . . . . . . . . . . . . . . . . 3.11-328 Figure 3.11-71 SFI Certification for Hazen Paper Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-329 Figure 3.11-72 Scientific Games’ Supplier List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-332 Figure 3.11-73 Ticket Printing Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-333 Figure 3.11-74 Custom Image Prep Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-347 Figure 3.11-75 Sample Variable Imaged Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-349 Figure 3.11-76 Sample Number Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-350 Figure 3.11-77 Sample Prize Amount and Picture Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-351 Figure 3.11-78 Sample Playing Card Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-352 Figure 3.11-79 A Variety of GLEPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-373 Figure 3.11-80 MDI Milestones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-387 Figure 3.11-81 Currently Available Licensed Properties for Instant Games . . . . . . . . . . . . . . . . . 3.11-395 Figure 3.11-82 Currently Available Licensed Properties for Online Games . . . . . . . . . . . . . . . . . 3.11-399 Figure 3.11-83 MegaColor Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-413 Figure 3.11-84 Four-Color Process Overprints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-414 Figure 3.11-85 Multiple Play Areas and Multiple Play Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-416 Figure 3.11-86 Multiple Play Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-417 Figure 3.11-87 Two Ink Colors on Ticket Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-418 Figure 3.11-88 Expanded Imaging – Covered and Uncovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-419 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY LIST OF FIGURES Figure 3.11-89 Dual Color Imaging Example 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-420 Figure 3.11-90 Dual Color Imaging Example 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-421 Figure 3.11-91 Graphic Pulse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-422 Figure 3.11-92 Instant Game Retailer Validation Code Example. . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-436 Figure 3.11-93 Sample Validation Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-438 Figure 3.11-94 Example of Overprint Design to Reduce Alteration Potential . . . . . . . . . . . . . . . 3.11-451 Figure 3.11-95 Example of Overprint Design to Reduce Alteration Potential . . . . . . . . . . . . . . . 3.11-452 Figure 3.11-96 $1 Million-Plus Top Prizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-456 Figure 3.11-97 Anti-Counterfeiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-459 Figure 3.11-98 Anti-Counterfeiting Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-461 Figure 3.11-99 Ticket Construction Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-464 Figure 3.11-100 Game Ticket Construction and Production Security . . . . . . . . . . . . . . . . . . . . . . 3.11-469 Figure 3.11-101 Material Procurement Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-472 Figure 3.11-102 Ticket Integrity and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-483 Figure 3.11-103 Scientific Games’ Standard Testing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-483 Figure 3.11-104 Scientific Games’ Standard Quality Inspections. . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-485 Figure 3.11-105 Potential Invasive Techniques and Technical Remedy . . . . . . . . . . . . . . . . . . . . . 3.11-486 Figure 3.11-106 Facility Security Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-502 Figure 3.11-107 Divar Control Center Live Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-510 Figure 3.11-108 Configuration Tool User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-510 Figure 3.11-109 Access Report – Edit Tagholder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-515 Figure 3.11-110 Access Report – Employee Transaction Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-515 Figure 3.11-111 Secure Network Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-518 Figure 3.11-112 Game Programming Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-523 Figure 3.11-113 United Parcel Service (UPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-531 Figure 3.11-114 Distribution System Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-533 Figure 3.11-115 Global Business Continuity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.11-547 RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY 25 LIST OF FIGURES 26 This page intentionally left blank. RFP NO. 201207350 • NOVEMER 1, 2012 • MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP Requirement: This section describes the commodities and services specifications for instant ticket game printing and services. The Vendor’s Proposal may incorporate a subcontractor/supplier for instant ticket printing. If a Vendor uses a subcontractor/supplier, the Vendor will be the prime contractor directly responsible to the Maine State Lottery. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has reviewed and understood the commodities and services specifications for instant ticket game printing and services for the Maine State Lottery. As a current provider of instant games for the Lottery, we fully understand the requirements and present a proposal that fully incorporates instant game printing. Scientific Games understands and agrees that, if selected, we will be the prime contractor directly responsible to the Maine State Lottery. We do not intend to use a subcontractor/ supplier for instant ticket printing. Experience can be measured in many ways – number of years, how many tickets produced, how many customers served, or the number of innovations brought to the industry. By every measure, Scientific Games is the unquestioned leader. Since developing the lottery industry’s first instant ticket game nearly 40 years ago, our sophisticated systems technology has played an important role in the worldwide lottery sector. Scientific Games, together with its affiliated companies, is the world’s largest instant ticket lottery company, one of the world’s largest online lottery companies, one of the fastest growing companies in fixed odds betting and video lottery gaming solutions, and a leader in the fast developing market of interactive products. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-2 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION We detail our experience and successes providing the most proven and comprehensive products and services available in the lottery industry. Please see the following pages for: ● Instant Game Account Team ● Depth of Resources ● Qualifications/Expertise ● Client List ● References RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY INSTANT GAME ACCOUNT TEAM SCIENTIFIC A WORLD OF POSSIBILITIES RON MIGUEL Regional Director, Sales A MESSAGE FROM RON MIGUEL Regional Director, Sales “I am personally proud to be a part of the Maine State Lottery Team as Regional Director for Scientific Games. With instant games contributing a large portion of revenue to the Lottery’s beneficiaries, I feel uniquely qualified to support the Lottery in taking this important and dynamic product to the next level of sales. Having come from the lottery side of the industry, I have a great appreciation for the dedication and teamwork demonstrated by the staff. The challenges to grow the business consistently become increasingly difficult year over year and doing what was done previously is no longer an option for lotteries or vendors. Today’s lottery is fast changing and players are savvier, requiring a strategic approach to games and products that convey value for their money. As we respond to the shift in consumer behavior, it is critical that the successful vendor and the Lottery align themselves to address these challenges together. I sincerely believe that my years of experience with both the New Mexico Lottery and the Florida Lottery, combined with my more than six years with Scientific Games, will serve as a valuable resource not only with the instant product platform, providing innovative and appealing quality games, but also to ensure product growth across all platforms. Additionally, I bring my lottery sales knowledge working with retailers to provide a full range of product distribution and execution experience to maximize the penetration of games at retailer locations that ultimately increase sales. The continued strength of Maine State Lottery scratch ticket sales has enabled the sustained support for the Maine State Government’s General Fund and Outdoor Heritage Fund beneficiaries. As the Lottery and the industry look to the future of operation with new ideas and opportunities, Scientific Games hopes to continue our partnership with you in moving sales to the next level. Through the continuation of our partnership and the development of new marketing synergies, we look forward to being there with exciting products that will continue to drive sales, stimulate play, and maximize much needed profits for the state. The challenge is great, but we at Scientific Games are ready and willing to assist the Maine State Lottery in continuing its growth. We will support you with exciting games, marketing concepts and promotional ideas that will provide a road map for growth throughout the life of this contract. As your Regional Director under the current contract, I have enjoyed working with the Maine State Lottery, and look forward to the opportunities ahead.” PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SUENTIFIC Ill-l u} A WORLD OF POSSIBILITIES MARY WDOWIN Account Executive A MESSAGE FROM MARY WDOWIN Account Executive “Having been with Scientific Games for 25 years, I am proud to say I have been very involved in many areas of our Printed Products Group, most significantly, client accounts and instant game management. This longevity gives me the advantage of being very familiar with the particular goals and objectives of the Maine State Lottery, as well as your instant game products and procedures. Our team is dedicated to providing the Maine State Lottery with the most innovative design, accurate working papers, and efficient pre-production processes in the lottery industry. My primary role for the Maine State Lottery is to ensure we design and produce instant games to maximize sales growth, while maintaining product security and integrity that your players have come to expect. Our priority will continue to be to efficiently and effectively produce and deliver your instant ticket games. On the occasion, when the Maine State Lottery needed work outside of their established game plan and timeline for their integrated game concept, it was with complete confidence I called upon our Scientific Games’ team resources to quickly expedite the Lottery’s project without sacrificing quality or security. As your partner, it has been our privilege to help you take advantage of important and impromptu marketing opportunities. It is my utmost desire to help the Maine State Lottery continue and expand your success and good work. In working with the Lottery, I am confident that Scientific Games and the Maine State Lottery have established a solid base from which we can collectively leverage our knowledge, experience and abilities in order to increase your net revenue growth to benefit the citizens of Maine.” PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SUENTIFIC Ill-l u} SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION SUPPORTING THE MAINE STATE LOTTERY’S INSTANT GAMES For more than 38 years, the Maine State Lottery has provided instant games to eligible players within the state of Maine. To ensure the Lottery’s success, it relies on vendors to possess the necessary expertise to print secure instant games. Scientific Games is the only vendor with experience that is unmatched in Mainespecific knowledge. Our long-standing relationship with the Lottery has afforded us the opportunity to understand what it takes to consistently provide a quality product and superior service. The Maine State Lottery expects vendors to provide a strong account services team to assist with instant game development. Scientific Games understands the Lottery requires a secure, efficient, cost-effective process to produce and manage instant products as a means to maximize revenue. As the oldest U.S.-based instant ticket provider, Scientific Games recognizes that growth of this product line is essential to the Lottery and the State of Maine. We know that fundamental to achieving a lottery’s growth of the instant ticket product line is the assignment of an experienced team of professionals. A qualified team must work together to design, develop and deliver the right mix of games that appeal to the Maine market. KEY ACCOUNT TEAM We know it is fundamental to any lottery partnership that we fully understand a lottery’s operations and objectives. We also know to successfully meet and exceed the needs of the Maine State Lottery, it takes a coordinated effort among the various components of our team and the Lottery. As a current supplier of products and services to the Maine State Lottery, we have this fundamental understanding of your Lottery’s organization and the goals you wish to achieve. Our business processes and account team structure are closely aligned with your Lottery’s organization. In this section, we have provided an overview of your key account team members for instant games, and a short summary of their individual roles and responsibilities. Following the brief description of key team members is an organization chart of the scientific Games’ resources that will continue providing support to the Lottery. (A complete list of resumes on these key instant game team members, as well as dozens of other Scientific Games professionals supporting the Maine State Lottery’s instant games, can be found in Section 3.7.1.) RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-9 3.11-10 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Ron Miguel, Regional Director The Maine State Lottery requires the attention and skill set of a senior level account manager to maintain and grow its current business. Ron Miguel, Regional Director, is just the person at Scientific Games to provide you with this partnership. With more than 24 years in the lottery industry, Ron Miguel is wellversed and fluent in lottery operations and is responsible for a multitude of areas. Ron Miguel Ron has full authority to make decisions and speak on behalf of Scientific Games and will be responsible for strategic planning guidance and overseeing all aspects of account management including: marketing support, game planning, market and product research, industry trend analysis and contract administration and compliance. Ron has experience working with the following areas, required to offer the Maine State Lottery the best instant products in the industry: ● Marketing/sales experience ● Security ● Customer service/account management ● New product development and enhancement ● Working papers, promotions, retailer and sales training ● Production scheduling and support ● Promotions, retailer and consumer ● Secure instant ticket manufacturing processes ● Prize structure design ● Budget management ● Ticket quality and security ● Ticket technology ● Market research/market analysis and planning relating to game recommendations ● Market analysis and planning relating to game recommendations ● Industry trends ● Lottery Sales/Sales forecasting ● Sales training ● Product management ● Game development (including names, themes, play formats, color selection, graphic design elements, etc.) CLIENT SERVICES TEAM APPROACH In order to be more efficient and offer our clients a higher level of client service, we have developed a tag team approach to the game development and management process, which we are confident exceeds your requirements for one representative. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Our Client Services Department Account Executives work in tandem with Instant Game Managers. Account Executives focus on working more closely with our clients on the game design and development process, including game planning, concept development and prize structure development. This provides our clients with a team of highly skilled technicians who have a solid understanding of each clients’ game specifications as well as Scientific Games’ press needs. It also allows them to ensure that Best Practices are considered at each step of the game development process. Instant Game Managers take over navigating the game through the Scientific Games internal departments and processes once the game details, including prize structures and artwork, have been approved and are final. This allows them to keep games moving through the system even when the planning and game development process is at full throttle. Instant Game Managers are responsible for coordinating all activities that relate to the assembly of the working papers including but not limited to: ● Trademark clearance ● Fonts/layouts ● Final artwork specifications ● Contract proofs ● Ink chips ● Game Parameters ● Audit review of working papers ● Scheduling and press date confirmations ● Shipping follow-up ● Press sheet samples The team that we have assembled for the Maine State Lottery has the expertise and knowledge to provide the Lottery with outstanding game development and management. Mary Wdowin, Account Executive Mary will continue her role as the Account Executive for the Maine State Lottery. She has more than 25 years experience working at Scientific Games and 15 of those years have been as an Account Executive. Mary has also been a Maine resident for more than five years. She works locally, which provides a great benefit to the Lottery. She is available for ad hoc meetings at a moment’s notice. Being local also provides her the ability to connect with the local nuances of the region and apply that knowledge to instant products that will have direct and local appeal. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Mary Wdowin 3.11-11 3.11-12 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Mary’s experience at Scientific Games runs the gamut of game development activities, from the initial planning phases through delivery. Mary has served as Account Executive for the following lotteries: New Hampshire, Vermont, New Mexico, Kentucky, Virginia, West Virginia, Greece and Hungary. Her extensive experience makes her one of the most knowledgeable account representatives in the industry. She is well versed in Scientific Games game development philosophies and Best Practices as well as the unique requirements of the Maine State Lottery. Mary will work together with Ron on the following areas: ● Customer service/account management ● Working papers, promotions, retailer and sales training ● Production scheduling and support ● Secure instant ticket manufacturing processes ● Prize structure design ● Ticket quality and security ● Market analysis and planning relating to game recommendations ● Game development (including names, themes, play formats, color selection, graphic design As the Account Executive assigned to your business, Mary will be the primary dayto-day, on-site liaison and will be responsible for ensuring that the Lottery’s games stay on target. Her primary focus will be threefold: 1. Provide the Lottery with the best game recommendations and design 2. Ensure that all deliverables meet with Lottery specifications and expectations 3. Be an advocate for the Maine State Lottery within the Scientific Games organization, while at the same time ensuring that all Scientific Games’ standards are met Debbie Pentecost, Instant Game Manager Once the game details have been defined by the prize structure and final ticket art, Mary will turn the game over to her account team partner, Debbie Pentecost, to coordinate and develop working papers. Debbie currently serves the Maine State Lottery as the Instant Game Manager. Her primary focus will be to: Debbie Pentecost ● Provide accurate and error-free working papers to the Lottery ● Monitor game progress once the game has executed and keep all parties informed ● Communicate all game details, changes and updates to Scientific Games’ internal departments RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Debbie comes from a strong printing background with nine years experience in the lottery industry and 20 years knowledge of customer service experience managing projects through the production process for a print manufacturer. Before becoming an instant game manager, Debbie was a Scientific Games Account Executive for multiple lotteries including: New York, Massachusetts, Maine, Pennsylvania, and Texas. Debbie’s current Lottery experience and previous production management experience provides her with the skill set and experience to deftly manage the Maine State Lottery games through the Scientific Games premanufacturing and manufacturing phases. CREATIVE DESIGN SERVICES In addition to Ron, Mary and the Client Services Team, Scientific Games provides additional client services support staff to the Maine State Lottery. Developed in close conjunction with the Lottery, instant game development is a multi-faceted process that includes research and marketing strategy, prize structure development, artwork creation, working paper development, game programming, game scheduling and pre-manufacturing efforts. A major component of this process is the graphic design applied to instant tickets. Scientific Games has assembled what may be the most experienced graphic design team in the industry to produce creative designs and final ticket graphic output. The “packaging” is an important component of the consumer buying process. In the lottery business, and especially with the instant product, the artwork is truly the packaging that makes a difference in the last few feet of the purchase process. No vendor is more aware of this concept than Scientific Games. With the designers in our Creative Services group, we are committed to optimizing the instant game design elements that drive lottery profits. DESIGN TEAM APPROACH We also have a team approach to the creative services provided to our clients. The Creative Services Department is divided into two core groups: concept designers and working paper artists. While all of our designers provide conceptual ideas over time, the Concept Development Team focuses on developing artwork that meets the game criteria. They are experts in bringing together all the visual components that make a game as appealing as possible to lottery players. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-13 3.11-14 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION GRAPHIC DESIGN CONCEPT TEAM The concept design team offers the Lottery over 126 years of combined design experience with 70 years of combined experience designing lottery tickets, making this team a solid resource for the Maine State Lottery. Leonid Khodorkovsky – Graphic Design Concept Team Supervisor Leonid Khodorkovsky Leading the concept team is Leonid Khodorkovsky, Design Concept Team Supervisor. Leonid has provided unique, colorful and dynamic instant game designs for virtually every Scientific Games’ client, including the Maine State Lottery, during his 17-year tenure. He possesses a design style and talent that takes ordinary to extraordinary. He has also been instrumental in helping to bring new play actions to market, and has a superb understanding of what it takes to entice a player to pick up an instant game. Leonid’s team consists of seven designers with varying talents and skill sets allowing Scientific Games to offer the Lottery something for everyone. WORKING PAPER TEAM The Working Paper Team is focused on ensuring that the final artwork delivered in the working papers and ultimately the files that are delivered to press meet not only the Maine State Lottery specifications and requirements, but also meet the individual press requirements for maximum efficiency on press and the highest quality printing. Fernando (Nando) Aguilar – Design Supervisor Fernando Aguilar Nando has 22 years of experience with conceptual and working paper designs for instant lottery games, which makes him one of the most experienced designers in the lottery industry. In his current capacity, Nando supervises a team of designers in their daily responsibilities, including providing production supervision for all graphics; working with Game Programming on the development of new game symbols; coordinating with Client Services to ensure all specifications and requirements are met; and delivering final production ticket and deliverables on a timely basis. Nando will support Andrew in providing day-to-day supervision of all the Maine State Lottery’s working paper artwork to ensure all specifications and deliverables are met. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Andrew Molina – Graphic Designer Andrew Molina will continue to provide high quality working paper art for the Maine State Lottery. Andrew is a seasoned Lottery designer, having been involved in the lottery ticket design process since 1998 (as well as 19 years of design experience). During his tenure, he has worked with a number of high profile lottery clients. He currently works in tandem with Nando, to ensure that all game designs delivered in the Working Papers meet not only the production specifications of our presses, but that they also adhere to the Lottery’s specifications. ● While many of the design concepts are conceived from a number of Scientific Games’ designers during the development process, Andrew’s role is to ensure that once the game becomes “live”, all details are in order. He reviews the design with a critical eye to ensure that any changes required to meet press specifications are performed. If any of the Maine State Lottery’s standards or specifications change, Andrew ensures that all masters and specifications are updated. If there is a press change during the course of production, he ensures artwork changes are made to accommodate the newly assigned press. If there are artwork changes due to prize structure changes, or changes affecting the uncovered patterns, he will ensure that all elements of the artwork affected are revised to be accurate. Andrew’s strength lies in his ability to provide artwork quickly and accurately. He has strong communication skills and works closely with Nando. Not only is Andrew a seasoned professional, but he is one of the most solid designers in the industry. His previous experience working in the design field with flexo presses, and his previous expertise in the lottery design arena, make him a perfect fit to continue working on your account, offering you the best of the best. MDI PROMOTIONS AND LICENSED PROPERTY TEAM MDI offers as an option a comprehensive array of support services for licensed property games, from ticket design, prize structure development and turnkey drawing management to marketing assistance, prize fulfillment and client services programs. Our MDI team can provide these services to help lotteries grow sales and broaden their player bases. MDI licensed properties make for unique, attention-getting ticket designs and open up a wide range of opportunities for lottery marketers in advertising and promotions. Use of licensed properties has become a mainstay of many lottery marketing plans, as lotteries have seen their strong appeal in the market. The MDI team can provide the Lottery with a wide variety of exclusive valueadded goods and services to your customers (as authorized by applicable law), RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY Andrew Molina 3.11-15 3.11-16 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION including promotional event development and coordination, second chance games, and merchandise packages and comprehensive fulfillment services. Frank Graeff, Regional Vice President of MDI Frank Graeff The implementation of a successful licensed game program is a complex business. To assist the Maine State Lottery in this process, we have assigned Frank Graeff. As MDI’s Regional Vice President of MDI Sales, Frank Graeff has more than 29 years of experience with state lotteries and in the lottery industry. Frank will work directly with Ron Miguel and will assist the Lottery to identify and launch licensed property brands that will help expand the Lottery’s player base, provide great promotional opportunities and drive sales. Frank can continue to provide licensed property game support to lottery representatives and Scientific Games’ marketing personnel. ADDITIONAL RESOURCES FOR ACCOUNT SERVICES Scientific Games is rich in personnel resources as well as Maine State Lottery account experience. Scientific Games will provide additional staff to assist the Lottery with achieving maximum net revenue from the sale of instant ticket games. The collective experience of the people described above constitutes a powerful resource at the Maine State Lottery’s disposal. We are passionate about the work we do and are eager to support the Lottery in achieving its objectives to maximize revenue for the state of Maine. To fully understand the depth of experience of the Scientific Games’ personnel, we have provided an account team organizational chart on the following page. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY FIGURE 3.11-1: SCIENTIFIC GAMES’ ACCOUNT SUPPORT RESOURCES – MARKETING, RESEARCH, GAME DEVELOPMENT, AND LICENSED PROPERTIES 3.11-17 A. Lorne Weil Chairman and Chief Executive Officer James Kennedy Chief Marketing Officer Bill Fox Vice President, US Sales Rob Rusenko Vice President and General Manager, Alpharetta Printed Products Jeff Martineck Vice President, Instant Product Development Ron Miguel Regional Director Rhonda Gillen Vice President, Client and Creative Services Lisa Coursey Manager, Product Development Travis Ikerd Assistant Manager, Client Services Cameron Garrett Senior Marketing Analyst Leonid Khordorkovsky Fernando Aguilar Graphic Supervisor, DesignDesign Supervisor Concept Team Fernando Fernando AguilarAguilar Design Team Design Supervisor Supervisor Graphic Design Concept Team FernandoAndrew AguilarMolica Graphic Designer Design Supervisor Working Papers Team Debbie Pentacost Instant Games Manager Jennifer Welshons Vice President, Marketing Chris Allen Vice President, Instants Marketing John Schulz Vice President, Instant Ticket Services James Dreger Marketing Analyst Cherie Peyton Director, Instant Ticket Services Jeff Sinacori Vice President, Retail Development Anthony Molica Vice President, Sales Development Kyle Rogers Executive Vice President and General Manager, MDI Jim Farrell Manager, Creative Services Rick Tidwell Studio Manager Robin Guerra Supervisor, Client Services Mary Wdowin Account Executive Steve Saferin President, Properties Group and Chief Creative Officer Jim Trask President, Printed Products Group Ambika Jack Director, Global Research Eric Mitchell Senior Director, Marketing Information Systems Khristine Krier Marketing Specialist Angela Saviano Director, Retail Development Amy Price Retail Development Specialist Jim Acton Vice President, Business Development, MDI Chuck Kline Executive Vice President, MDI Sales Amy Hill Senior Vice President, MDI Interactive Frank Graeff Regional Vice President, MDI Sales Bob Kowalczyk Senior Vice President, Internet Services, MDI PRINTED PRODUCTS Rob Arnold Senior Vice President, Operations LOTTERY SYSTEMS GAMING SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-19 3.11-20 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-21 3.11-22 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-23 3.11-24 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RESUMES A complete list of resumes on these key instant game team members, as well as dozens of other Scientific Games professionals supporting the Maine State Lottery’s instant games is provided under the Supplemental Information tab at the end of Section 3.7. 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RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDE SCIENTIFIC GAMESQ SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-33 3.11-34 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-35 3.11-36 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-37 3.11-38 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY EXPERTISE SG SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION In the last 39 years, Scientific Games has printed over 400 billion tickets. Our prior experience in printing instant ticket games is unparalleled in the lottery industry. We are tested and proven every day in providing top performing and secure instant games to lotteries across North America and the world—games that have allowed lotteries to raise tens of billions of dollars for their beneficiaries. Scientific Games’ corporate vision—we achieve our success through the success of our customers. Scientific Games has a simple corporate vision—we achieve our success through the success of our customers. This simple idea has been the driving force behind our investments in people, facilities and our business model. We grow our business by providing the resources to our lottery customers to enable them to grow theirs. When it comes to instant games, we have long held the lead in delivering games that have grown instant sales for lotteries throughout the U.S. and around the world. On the following pages, Scientific Games highlights many of our successful partnerships with these domestic and global customers. From our start-up lottery and CSP partnerships with Tennessee, Georgia and Florida, to our successful fullscale order fulfillment system in Pennsylvania, we have celebrated with our lottery customers as they have grown sales through the years. In Arizona and Delaware our research and marketing tools have helped spur amazing sales success. In Italy and China the introduction of our instant game products has helped achieve incredible sales results in what were once previously under-performing markets. Finally, our Lottery Performance Summaries highlight successes with a number of our lottery customers. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-41 3.11-42 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-43 3.11-44 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-45 3.11-46 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-47 3.11-48 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-49 3.11-50 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-51 3.11-52 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-53 3.11-54 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-55 3.11-56 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Arizona Lottery The presentation of the Spotlight Game to Arizona came at the perfect time. The Arizona legislature had just lifted the cap on the lottery’s advertising budget, and the lottery now had the ability to increase payout on its instant ticket games. The idea for the game involved a $10 game, with an aggressive payout and ten $1 million top prizes. Scientific Games also recommended printing 15 million tickets – a full 15 times the typical print run for a $10 ticket in Arizona! Needless to say the Arizona Lottery staff, many of whom are seasoned industry veterans, was nervous. However, with a partnership built on trust and our proven experience with a similar Spotlight game in North Carolina, the lottery approved the idea and the game launched in January 2009. To optimize the success of the game, both Scientific Games and the Arizona Lottery made strategic contributions to the game launch. From a four-week television and radio campaign to double facing the game in dispensers, these launch strategies helped to make the Spotlight Game a tremendous success. In fact, a full two years after the launch of the $100 Million Cash Spectacular game, players are still snapping up the ticket to the tune of more than $1 million a week. Sales of instant tickets in Arizona rebounded to $219.5 million in 2011 from $205.4 million in 2010. First quarter 2012 instant sales were $78.3 million—a 33% increase over the same period average for the last three years! For additional details on the Arizona Spotlight game, please see a reprint of the original Lottery Insights magazine article on the following page. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-57 3.11-58 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY The Official Publication of the North American Association of State & Provincial Lotteries Lottery Insights January 2011 Inside: The Story of Arizona’s Meteoric Rise to the Top of the US Growth Chart Lotteries get Comfortable with Social Media (or Lotteries Get Social) Instant Two-Way communication with some of your Best Customers, and Potential Customers – a Marketer’s Dream. Page 18 Article reprinted with permission of NASPL Industry News The Story of Arizona’s Meteoric Rise to the Top of the US Growth Chart Arizona Lottery Offices The situation: The cap on the advertising budget had just been lifted and, for the first time in its history, the Arizona Lottery had the ability to increase payout on its Scratchers games. What more could you ask for? If you were a member of the Arizona legislature, how about dramatically more sales – and quickly! Such was the legislature’s mandate to the Arizona Lottery in Fiscal 2009 on the heels of these two, long-sought-after, market-driven initiatives. The Lottery’s challenge: What product would give it the biggest and quickest bang for its buck? Lottery Insights/January 2011 Article reprinted with permission of NASPL Industry News Senior Regional Director Pam Lee was part of the Scientific Games team that pitched the Spotlight Game® concept to the Arizona Lottery in Fiscal 2009. $100 Million Cash Spectacular was launched on January 9, 2009, in response to a legislative mandate requiring the Lottery to increase its sales dramatically and quickly. Spotlight on Spotlight Enter the Spotlight Game®, a higher-priced, super-oxygenated instant product that takes player excitement to a new stratosphere. The Scientific Games concept, which gets its mojo from the sheer size and volume of high-tier prizes, has worked in every U.S. lottery that has run the game. made its Spotlight Game recommendation to the Lottery’s leadership team and product manager. “They came in with the idea of a $10 game, a pretty aggressive payout and ten $1 million top prizes.” The multi-layered recommendation also called for a press run of 15-million tickets, 15 times the typical print quantity for a $10 Arizona Lottery Scratcher. Karen Emery, Director of Policy for the Arizona Lottery, remembers the day Scientific Games Article reprinted with permission of NASPL Lottery Insights/January 2011 Industry News “And I remember the room being very quiet… really quiet!” she recalls, laughingly, of the moment the Spotlight Game proposal was outlined. “Not all of us were totally comfortable with the concept. I mean, we all understood exactly what they were recommending, but that’s a huge commitment financially. Just to print that many was a big deal for us. “We also have the additional challenge here that we’re a very conservative state with an extraordinarily conservative legislature. And this game was scheduled for launch at the beginning of the legislative session.” “If you print a million tickets on a $10 game and it doesn’t work, you pull the inventory, you chalk it up as a bad experience and you start over. If you print 15-million and it doesn’t work, that would be horrific!” Sound Strategy: And that was but one mental hurdle the Lottery needed to clear to tamp down its apprehension. It also would make the decision to pull its entire Scratcher inventory and replace it with all-new, higher payout games. “We were chewing away our print budget pretty quickly,” says Emery, whose lottery experience also includes stints with Idaho and Indiana. For Scientific Games, the timing of its proposal couldn’t have been better. That plus the fact a similar Spotlight Game had recently worked spectacularly well in North Carolina, meeting one of Arizona’s unbendable rules for suppliers: “Don’t bring us something that hasn’t worked someplace else.” There was another psychological hurdle the concept needed to overcome. The Arizona Lottery staff is comprised of industry veterans, including many who began with the Lottery nearly 30 years ago. “We’re a mature lottery. We have a lot of history and this game was kind of counterintuitive to what many on our staff thought we should do,” says Emery. Lottery Insights/January 2011 Uncertainty and uneasiness notwithstanding, $100 Million Cash Spectacular launched on January 12, 2009. Engine for Optimizing Performance From day one, sound strategy has been the engine that has helped optimize the game’s performance. In the true spirit of partnership, the Lottery and Scientific Games each made revenue-enhancing strategic contributions. The Lottery, for example, timed its launchdate to: • Capitalize on the Lottery’s highest-selling period when winter visitors to the state measurably impact Lottery sales (i.e., January – March) • Give retailers a fresh, strong product to replace the Lottery’s holiday games, which are typically removed from sale by the end of December • Coincide with a four-week introductory television and radio campaign that informed players about the higher payouts and more prizes, tying together into a single, cost-effective campaign both the planned changes to Powerball and the transition to Scratcher games with more and better prizes Emery says the Lottery went to great lengths to help its retailers “understand and communicate the value of the Spotlight Game.” Callouts on the ticket clearly communicated its unique selling points. Article reprinted with permission of NASPL Industry News Among the strategic keys to the success of $100 Million Cash Spectacular has been the support the game has gotten from retailers, most of whom have double-faced the $10 game in dispensers at the point-of-sale from day one. Color pulsing was also employed as a way to periodically refresh the look of the game. “We used the same commercial and pieces of b-roll from the same commercial, then added the colorpulsed ticket in the ‘donut’ at the end of the ad to remind players the game was still out there,” Emery added. This was also an opportunity for the Lottery’s marketing department to showcase its strategic skills. And showcase them it did. The team, including its veteran product manager and thenArticle reprinted with permission of NASPL new marketing director, delivered some out-ofthe-box thinking that included a pre-sale of the Spotlight Game at the Lottery’s two claim centers and at a curiously clever event in the Lottery headquarters parking lot on January 9. That was also the day the Lottery correctly anticipated its Millionaire Raffle winners would show up en masse to claim their prizes. The event – which featured personal escorts of raffle winners down a red carpet, balloons, confetti, and a lobby decorated to look like a game show set – drew large crowds and considerable media attention. Lottery Insights/January 2011 Industry News Two full years after the launch of $100 Million Cash Spectacular, players are still snapping up this $10 Spotlight Game® to the tune of more than $1 million a week, providing the Arizona Lottery with meaningful revenue and helping propel it to the No. 1 and No. 2 positions in the U.S. in percentage growth based on instant sales and on revenue returned to beneficiaries, respectively. For its part, Scientific Games recommended the Lottery: • Avoid introducing new $10 and $20 games for at least six months after the Spotlight Game went on sale • Encourage its retailers to double face $100 Million Cash Spectacular in their dispensers at the point-of-sale (most did and some retailers continue to double-face it to this day) Lottery Insights/January 2011 • Increase the number of $5 games as a way to offer an alternative to players interested in higher price point games but unwilling to commit to consistent $10 purchases ‘We’re No. 1 and No. 2 and Proud of it.’ Has $100 Million Cash Spectacular satisfied the requirements of the legislative mandate? Moreover, can one game really impact a lottery’s sales that much? Article reprinted with permission of NASPL Industry News The short answer to both questions is, yes. The game generated more than $26 million in its five months, averaging $1.3 million per week. Now two full years later, sales are still averaging around a million dollars a week, which, admits Emery, “is huge for us.” Even before getting Scratcher payout relief, Emery says the Lottery had always cautioned that higher payouts would not produce incremental revenue benefits overnight, but would take anywhere from 18 months to 3 years for the impact to be felt. “We’re at that point now…and it’s absolutely true,” she says. In the 103 weeks (Jan. 9, 2009 thru Dec. 31, 2010) since the launch of $100 Million Cash Spectacular, the Arizona Lottery has risen to the top of the U.S. lottery industry growth chart, based on year-overyear percentage increase for the Scratchers category. The Lottery was ranked second in the U.S. in fiscal year 2009 and first in the country in the most recent fiscal year. Says Emery, “ We’re proud of that fact, but equally proud that we’re No. 2 in the U.S. in the percentage of increase in terms of money we returned to our beneficiaries.” Article reprinted with permission of NASPL Scientific Games is committed to working in partnership with its customers to support lottery retailers looking to increase foot-traffic and add incremental profits to their businesses through the adoption, implementation and proper execution of lottery industry best practices. Lottery Insights/January 2011 A World of possibilities Karen Emery recalls the moment Scientific Games made its Spotlight® Game recommendation to the Arizona Lottery’s leadership team. “I remember the room being really quiet,” the veteran Lottery Director of Policy says, laughingly. “It was a huge financial commitment for us and the thought of failure was horrific.” $100 Million Cash Spectacular delivered the goods. Now two years later, this Spotlight® Game continues to bring in more than $1 million a week, providing the Lottery with meaningful revenue and helping propel it to the No. 1 and No. 2 positions in the U.S. in percentage growth based on instant sales and on revenue returned to beneficiaries, respectively. Explore our World of Possibilities. www.scientificgames.com +1-770-664-3700 CLIENT LIST SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Scientific Games is currently under contract with numerous NASPL lotteries for instant ticket printing and related services. On the following pages, we provide contract detail for our North American and international clients for: instant games/products, Cooperative Services Program (CSP) services, and lottery gaming systems. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-65 3.11-66 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY I wmm_Zm Imxm I I mZUm I Ill-l Ill-I REFERENCES Ill-I SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-71 3.11-72 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-73 3.11-74 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-75 3.11-76 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-77 3.11-78 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.1 OBJECTIVES RFP Requirement: The objectives of these instant ticket specifications are to enable the Maine State Lottery to: 1. Maximize revenue from the sale of instant ticket games; and 2. Maintain the security and integrity of Lottery instant games and instant game operations Response Guidance: Samples of recent instant tickets sold in Maine, including sales volumes by price point, are shown in Appendix G. These can be considered characteristic of Maine instant ticket usage for purposes of this bid. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the Maine State Lottery’s instant ticket specifications are to: 1. Maximize revenue from the sale of instant ticket game 2. Maintain the security and integrity of Lottery instant games and instant game operations With a history spanning nearly 40 years, Scientific Games is the most experienced supplier of lottery products and services in the industry. We provide product support from start to finish with instant game design, programming, and complete security of both process and product, including secure delivery of the tickets to your warehouse. As the Maine State Lottery strives to increase revenue, you can be assured of continuing with a partner who has an established record of innovation and a demonstrated ability to grow sales based on a thorough understanding and commitment to marketing and research. This proven track record of effectively marketing lottery products and growing lottery sales and profits are among the reasons Scientific Games is confident we are the company most capable of delivering unprecedented growth to the Maine State Lottery. In Maine and around the world, the security and player protection features we build into our products are proven, day in and day out, as players successfully scratch and validate their instant ticket games. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-79 3.11-80 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.2 INSTANT TICKET GAME TECHNICAL SPECIFICATIONS RFP Requirement: The Vendor will be expected to provide, at a minimum, the following commodities and services, subject to the approval by the Lottery: 1. Instant game design including, but not limited to, graphical layout, price, prize structure and security features; 2. Printing and production of instant ticket games that meet high standards of quality and environmental responsibility; 3. Packaging and delivery in a timely manner of instant ticket game books to the Lottery Warehouse; 4. Planning for printing and production for instant ticket games; 5. Facilitating the use of licensed properties, whether or not these properties are controlled by the vendor or subject to licensing fees; 6. Trademark and service mark searches and registrations; 7. Consultation with the Lottery relating to operations and marketing before, during, and after games; 8. Security planning and execution, including testing of instant ticket games; 9. Coordination with other Maine Lottery Vendors; 10. All data necessary for the validation and redemption of instant ticket games printed by the vendor for the Lottery; 11. Promotional instant ticket games as needed by the Lottery; 12. Oversize tickets, 4 x 4 inch game display cards, and voided ticket samples for the Lottery and retail agents; 13. Sell sheets for all games including but not limited to game description, prize tiers, odds, ticket image, retailer commissions. 14. Files, records and information necessary and appropriate for tracking, tracing and accounting for production, warehousing and delivery of tickets; 15. Customer sell sheets; 16. Warehousing location as approved by the Lottery of instant ticket games and supporting products; 17. Accept Returns of partial and full ticket books; and 18. Destruction of unusable inventory in a secure and environmentally responsible manner. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Maine State Lottery expects its instant ticket provider to deliver games in accordance with the technical specifications outlined in this RFP. As the current provider of instant games to the Lottery, Scientific Games has proven that, at a minimum, we offer commodities and services (subject to the approval by the Lottery) that include: 1. Instant game design including, but not limited to, graphical layout, price, prize structure and security features RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 2. Printing and production of instant ticket games that meet high standards of quality and environmental responsibility 3. Packaging and delivery in a timely manner of instant ticket game books to the Lottery Warehouse 4. Planning for printing and production for instant ticket games 5. Facilitating the use of licensed properties, whether or not these properties are controlled by the vendor or subject to licensing fees 6. Trademark and service mark searches and registrations 7. Consultation with the Lottery relating to operations and marketing before, during, and after games 8. Security planning and execution, including testing of instant ticket games 9. Coordination with other Maine State Lottery Vendors 10. All data necessary for the validation and redemption of instant ticket games printed by the vendor for the Lottery 11. Promotional instant ticket games as needed by the Lottery 12. Oversize tickets, 4 x 4 inch game display cards, and voided ticket samples for the Lottery and retail agents 13. Sell sheets for all games including but not limited to game description, prize tiers, odds, ticket image, retailer commissions 14. Files, records and information necessary and appropriate for tracking, tracing and accounting for production, warehousing and delivery of tickets 15. Customer sell sheets 16. Warehousing location as approved by the Lottery of instant ticket games and supporting products 17. Accept Returns of partial and full ticket books 18. Destruction of unusable inventory in a secure and environmentally responsible manner RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-81 3.11-82 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY A WORLD OF POSSIBILITIES ROB RUSENKO Vice President & General Manager, Alpharetta Printed Products A MESSAGE FROM ROB RUSENKO Vice President and General Manager, Alpharetta Printed Products “It has been our privilege to support the Maine State Lottery as your instant ticket vendor. Scientific Games understands and supports the Lottery’s goal to install an integrated gaming system. From Client and Creative Services to Research and Development, Environmental Health and Safety to Manufacturing, we all work closely together to provide the highest quality product and services. While third party confirmation of our quality-driven processes is important to our clients, and to us, we consider it a derivative of our constant pursuit of excellence in everything we do. Through our structured approach to continuous improvement, we have significantly enhanced the capability of our processes setting new milestones of performance in every operational metric every year for the last three years. In addition, we continue to look within and outside the industry to stay abreast of future trends and take an active role in shaping that future. One simple example of this is the deployment of the latest in digital camera inspection technology that we translated from the pharmaceutical industry. Our ultimate goal is to provide you, and all our customers, with the best possible products and services. I personally appreciate your consideration of our proposal and all its offerings, and I look forward to continuing our relationship with the Maine State Lottery.” PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SUENTIFIC Ill-l u} SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3 PLANNING AND PRODUCTION OF INSTANT TICKETS RFP Requirement: The Vendor will be responsible for designing, producing, and delivering instant tickets for the Lottery based on the general Customer Specifications Document and game-specific working papers. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that we will be responsible for designing, producing, and delivering instant tickets for the Lottery based on the general Customer Specifications Document and game specific working papers. Scientific Games has provided a detailed description of the methods employed during the manufacturing of instant tickets. We understand that the Maine State Lottery is committed to ensuring the highest standards of security and integrity are incorporated in its products. Therefore, in the following section, we have identified and described each major manufacturing step detailing the rigorous security procedures and controls that we currently use. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-85 3.11-86 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GAME DEVELOPMENT AND PRODUCTION METHODOLOGY SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-89 3.11-90 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-91 3.11-92 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-95 3.11-96 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC 5G SCIENTIFIC GAME DEVELOPMENT AND PRODUCTION METHODOLOGY: GAME PLANNING SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-103 3.11-104 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GAME DEVELOPMENT AND PRODUCTION METHODOLOGY: CLIENT SERVICES SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-107 3.11-108 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-109 3.11-110 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-111 3.11-112 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GAME DEVELOPMENT AND PRODUCTION METHODOLOGY: CREATIVE SERVICES SCIENTIFIC A WORLD OF POSSIBILITIES RHONDA GILLEN Vice President, Client and Creative Services A MESSAGE FROM RHONDA GILLEN Vice President, Client and Creative Services “Having more than 50 dedicated employees in Alpharetta alone with more than 200 years combined experience developing lottery instant games, we are proud to be able to continue to offer the Maine State Lottery the largest Client and Creative Services staff resource in the industry. As head of this team, I am committed to ensuring that being the largest equates to being the best in the business. The depth and breadth of our Client Services team allows us to be responsive and focus on your needs, as well as ensure we deliver accurate working papers to you on time. The incredible talent of our Creative Services team allows us to offer the Maine State Lottery a level and range of creativity that is unmatched in the industry. My role at Scientific Games is to ensure the products we ultimately deliver to you are more than just pretty pictures. Whether it is the prize structure, game parameters, or the artwork, we know it’s critical that every element of each game developed must maximize the key benefits of the game to ensure strong player appeal and repeat purchase. My team fully understands and embraces the fact that what we do directly affects your goals—to offer a secure product that raises money for the State of Maine. With more than 19 years in the Lottery industry, I can offer the Maine State Lottery a big picture perspective and the ability to drill down to a local viewpoint with effective instant products that attract new players, and motivate them along with existing players to join in the fun. With all this and more, I proudly stand with my team to offer the Maine State Lottery a world of creative possibilities.” PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SUENTIFIC Ill-l u} SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-117 3.11-118 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-119 3.11-120 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-121 3.11-122 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GAME DEVELOPMENT AND PRODUCTION METHODOLOGY: GAME PROGRAMMING SCIENTIFIC A WORLD OF POSSIBILITIES JOE BENNETT Vice President, Game Programming A MESSAGE FROM JOE BENNETT Vice President, Game Programming “Game Programming is all about game integrity and security. Our abiding commitment—yours and mine—to these two objectives is truly one of the fundamental cornerstones of this great industry. Through these many years, Scientific Games has continued to set industry standards in the instant business, and this is particularly true in game programming. We continue to make meaningful advancements in the systems and processes that support our objective of completely accurate and secure instant games. As you are aware, there are many challenging and exciting issues we face today in the lottery industry: new products and new delivery streams. It is my job to make sure we keep our eyes on the primary goal to make sure we deliver flawless instant games to the Maine State Lottery. Game Programming is truly the ‘science’ of Scientific Games, and I am very proud that I am part of this team. We work very hard to demonstrate to you the professionalism, the craftsmanship and the commitment required to be a partner with the Maine State Lottery.” PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SUENTIFIC Ill-l u} SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-127 3.11-128 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-129 3.11-130 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-131 3.11-132 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-133 3.11-134 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-135 3.11-136 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-137 3.11-138 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-139 3.11-140 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-141 3.11-142 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-143 3.11-144 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-145 3.11-146 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-147 3.11-148 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-149 3.11-150 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-151 3.11-152 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-153 3.11-154 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-155 3.11-156 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-157 3.11-158 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-159 3.11-160 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GAME DEVELOPMENT AND PRODUCTION METHODOLOGY: PREPRESS SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-163 3.11-164 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-165 3.11-166 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-167 3.11-168 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-169 3.11-170 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GAME DEVELOPMENT AND PRODUCTION METHODOLOGY: PRINTING SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-173 3.11-174 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SCIENTIFIC SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-183 3.11-184 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-185 3.11-186 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-187 3.11-188 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-189 3.11-190 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-191 3.11-192 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-193 3.11-194 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-195 3.11-196 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GAME DEVELOPMENT AND PRODUCTION METHODOLOGY: FINISHING SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-199 3.11-200 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-203 3.11-204 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-205 3.11-206 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-207 3.11-208 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-209 3.11-210 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY GAME DEVELOPMENT AND PRODUCTION SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-213 3.11-214 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-215 3.11-216 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.1 CUSTOMER SPECIFICATIONS DOCUMENT RFP Requirement: Games will be developed under a continuing set of specifications that span all price points and delivery quantities. Response Guidance: The Vendor should describe any concerns with operating under the Customer Specifications Document process. 1. Standard Printing Specifications will include but not be limited to ticket stock, ticket back markings, UPC, Benday patterns, number of retailer samples, and number of oversize samples for each game; 2. Data Processing Specifications will include information on but not be limited to imaging, bar code, and quality checks for imaging; 3. Packaging Specifications will include but not be limited to pallet organization, box description, box label description, shipping report, and transportation to be used; 4. Validation information will include information on but not be limited to omission file and validation media; 5. Contact information will include but not be limited to phone numbers, addresses, e-mail addresses, and FAX numbers; and 6. Game Distribution Plan. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands and agrees that games will be developed under a continuing set of specifications that span all price points and delivery quantities. As a current vendor, we have demonstrated that we can provide instant games in compliance with the Lottery’s Customer Specifications Document process. We have created a Customer Specifications Document for the Maine State Lottery that is used throughout the development, production and transportation of our instant games. The document is tailored specifically to the Lottery and includes the following. 1. Standard Printing Specifications include but not be limited to ticket stock, ticket back markings, UPC, Benday patterns, number of retailer samples, and number of oversize samples for each game 2. Data Processing Specifications include information on but not be limited to imaging, bar code, and quality checks for imaging 3. Packaging Specifications include but not be limited to pallet organization, box description, box label description, shipping report, and transportation to be used 4. Validation information includes information on but not be limited to omission file and validation media RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-217 3.11-218 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 5. Contact information includes but not be limited to phone numbers, addresses, email addresses, and FAX numbers 6. Game Distribution Plan Scientific Games has had, and will continue to have, no issue or concern with operating under the terms of the Maine State Lottery’s Customer Specifications Document. In the following confidential section, Scientific Games has provided a Customer Specifications document for the Maine State Lottery. Additional information regarding our Virtual Interface for Electronic Working (VIEW) papers program, which includes Customer Specifications documents, is provided in our response to Section 3.11.3.2 Game Working Papers. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL INFORMATION BEGINS HERE CONFIDENTIAL INFORMATION ENDS HERE SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.2 GAME WORKING PAPERS RFP Requirement: Response Guidance: The Vendor should describe its approach to creating working papers, indicate a willingness to comply with this working paper content list, and describe any technical issues, as appropriate. For each new instant game introduced, the Vendor will initiate working papers that will include but not be limited to, the information below: 1. Game name, number and date the working papers were initiated; 2. Table of contents,; 3. Black/white and color version of ticket artwork/graphics both covered and uncovered; 4. Ticket back text and format; 5. Prize structure including: a. Game name, number, date and version; b. Ticket price point; c. Production quantity; d. Percent of prize payout; e. Revenue generated (net); f. Each tier level for prizes and play action indicating how each tier is won; g. Overall odds of winning any prize in the game including consolidated odds if there is more than one way to win a prize; h. Number of winners per book and per pool; i. Indication of book and pool size; j. Prize cost and percent of prize fund dedicated to each prize level; and k. Guaranteed Low End Prize Structure (GLEPS) for each book of tickets. 6. Ticket size and ticket stock proposed; 7. Front display colors, Pantone PMS color numbers, back display colors, overprint colors and Benday line colors and patterns; 8. Any special printing instructions for the particular game; 9. How books and tickets will be numbered for each game; 10. Any insertions and a description of what will be printed on each book insertion; 11. Placement of bar code on ticket; 12. All actual legends, play spots, captions, numbers, prize spots and retailer validation codes; 13. All validation codes and all possible locations as they will appear on winning and non-winning tickets; 14. All low-tier, mid-tier and high-tier prize levels; 15. Omissions including: a. Omission file; b. Omitted validation number file; and c. End of production prize structure. 16. Play patterns for each game; 17. Packing/Shipping/Distribution: 18. Fanfold diagram and box packing configuration; 19. Pack insertions; 20. Shipping report. 21. Initial distribution plan for each game; RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-221 3.11-222 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 22. Telemarketing timeline including: a. Pre-sell dates including call plan for each game; b. Order dates; c. Ship date range to Retail agents; and d. Launch date. 23. Production timeline including: 24. Date working papers signed; a. Contract delivery date; b. Requested delivery date; c. Approximate printing date; and d. Approximate delivery date to Maine warehouse. 25. Deliverables schedule including: a. File containing 100% and 200% covered and uncovered artwork/graphics, black and white stats and play symbols; b. Two (2) color draw downs and/or two (2) color composites; c. Validation files; d. Omissions files; e. Omitted validation numbers files; f. End of sales unsold ticket validation file; g. Auditor’s report; and h. End of production prize structure. The final format and content of working papers must be approved by the Lottery. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games creates and uses working papers during the development of instant games. We understand that it is vital to use working papers in every step of the game development process to make certain that we create accurate, correct and secure instant games. As previously indicated, Scientific Games is willing to comply with the Maine State Lottery’s working paper content list and does not have any technical issues with the creation or following of working paper content. For each new instant game introduced, Scientific Games will initiate working papers that will include but not be limited to, the information below: 1. Game name, number and date the working papers were initiated 2. Table of contents 3. Black/white and color version of ticket artwork/graphics both covered and uncovered RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 4. Ticket back text and format 5. Prize structure including: a. Game name, number, date and version b. Ticket price point c. Production quantity d. Percent of prize payout e. Revenue generated (net) f. Each tier level for prizes and play action indicating how each tier is won g. Overall odds of winning any prize in the game including consolidated odds if there is more than one way to win a prize h. Number of winners per book and per pool i. Indication of book and pool size j. Prize cost and percent of prize fund dedicated to each prize level k. Guaranteed Low End Prize Structure (GLEPS) for each book of tickets 6. Ticket size and ticket stock proposed 7. Front display colors, Pantone PMS color numbers, back display colors, overprint colors and Benday line colors and patterns 8. Any special printing instructions for the particular game 9. How books and tickets will be numbered for each game 10. Any insertions and a description of what will be printed on each book insertion 11. Placement of bar code on ticket 12. All actual legends, play spots, captions, numbers, prize spots and retailer validation codes 13. All validation codes and all possible locations as they will appear on winning and non-winning tickets 14. All low-tier, mid-tier and high-tier prize levels 15. Omissions including: a. Omission file b. Omitted validation number file c. End of production prize structure 16. Play patterns for each game 17. Packing/Shipping/Distribution RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-223 3.11-224 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 18. Fanfold diagram and box packing configuration 19. Pack insertions 20. Shipping report 21. Initial distribution plan for each game 22. Telemarketing timeline including: a. Pre-sell dates including call plan for each game b. Order dates c. Ship date range to Retail agents d. Launch date 23. Production timeline including: 24. Date working papers signed a. Contract delivery date b. Requested delivery date c. c. Approximate printing date d. d. Approximate delivery date to Maine warehouse 25. Deliverables schedule including: a. File containing 100% and 200% covered and uncovered artwork/graphics, black and white stats and play symbols b. Two (2) color draw downs and/or two (2) color composites c. Validation files d. Omissions files e. Omitted validation numbers files f. End of sales unsold ticket validation file g. Auditor’s report h. End of production prize structure The final format and content of working papers must be approved by the Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-225 3.11-226 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-227 3.11-228 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL INFORMATION BEGINS HERE SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.3 TICKET MANUFACTURING QUALITY PLAN RFP Requirement: The Vendor is required to provide products of exceptionally high quality. Lottery representatives may travel to the Vendor's plant prior to and during production to inspect and approve all phases of production. The Lottery reserves the right to inspect up to one hundred percent (100%) of the tickets for any and all aspects to ensure compliance with the specifications contained herein and in the Customer Specifications Document. In the Proposal, the Vendor should provide a Quality Control Plan that, at a minimum, addresses the following: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In the following subsections of Section 3.11.3.3, Scientific Games has provided an overview of our Quality Control Plan. 3.11.3.3.1 GAME TICKET NUMBERING, LETTERING, AND BAR CODING RFP Requirement: The Vendor should describe the method by which numbering, lettering and bar coding of game tickets will be accomplished. This description must include the procedures to be used to control the numbering to produce error-free results. The following three levels of game ticket numbering and lettering should be identified: a. Numbering, lettering or symbol printing which relates to how the game is to be played; b. Numbering of games, books, and tickets within each book for use in controlling game ticket distribution and accounting; and c. Bar coding for use in identifying the game, and encoding the book number, ticket number, and validation number. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. In the following section, Scientific Games describes the method by which numbering, lettering and bar coding of game tickets will be accomplished. This description includes the procedures to be used to control the numbering so that we produce error-free results. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-231 3.11-232 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION The following three levels of game ticket numbering and lettering are identified: a. Numbering, lettering or symbol printing which relates to how the game is to be played b. Numbering of games, books, and tickets within each book for use in controlling game ticket distribution and accounting c. Bar coding for use in identifying the game, and encoding the book number, ticket number, and validation number Please see the following pages for further details. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-233 3.11-234 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-235 3.11-236 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-237 3.11-238 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-239 3.11-240 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.3.2 MATERIALS RFP Requirement: The Vendor should describe the methods used to ensure that inks, raw ticket stock, and covering materials have a uniformly high standard. The Vendor should identify the manufacturers and product numbers of such printing supplies. AND 3.11.3.3.3 PRINTING METHODS AND TECHNOLOGY RFP Requirement: The Vendor should address how state-of-the-art automation is used in the production process and how automation can be enhanced to improve production quality and timeliness. The Vendor should describe any new printing technologies or equipment expected to be employed by the Vendor during the Contract lifetime. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. In our response to requirements 3.11.3.3.2 and 3.11.3.3.3 on the following pages, Scientific Games has described the methods used to ensure that inks, raw ticket stock, and covering materials have a uniformly high standard. We have identified the manufacturers and product information of such printing supplies. In addition, we have addressed how state-of-the-art automation is used in the production process and how automation can be enhanced to improve production quality and timeliness. We have fully expressed how printing technologies or equipment will be employed during the Contract lifetime. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-241 3.11-242 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-243 3.11-244 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-245 3.11-246 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-247 3.11-248 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-249 3.11-250 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-251 3.11-252 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-253 3.11-254 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-255 3.11-256 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-257 3.11-258 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-259 3.11-260 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-261 3.11-262 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-265 3.11-266 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-267 3.11-268 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-269 3.11-270 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-271 3.11-272 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-273 3.11-274 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-275 3.11-276 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-277 3.11-278 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-279 3.11-280 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-281 3.11-282 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-283 3.11-284 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-285 3.11-286 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-287 3.11-288 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.3.4 QUALITY CERTIFICATION RFP Requirement: The Vendor should acknowledge that rigorous quality control standards must be applied to ensure the quality of tickets to be shipped for use in Maine. In concordance with that objective, the Vendor will be required to include, with each shipment, a certification document signed, dated and name printed by its own quality assurance staff that the shipment has passed all designated quality tests and inspections at the printing plant. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games acknowledges and fully agrees that rigorous quality control standards will continue to be applied to ensure the quality of tickets to be shipped for use in Maine. In accordance with that objective, Scientific Games will be include, with each shipment, a certification document signed, dated and name printed by its own quality assurance staff that the shipment has passed all designated quality tests and inspections at the printing plant. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-289 3.11-290 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.3.5 ADDITIONAL QUALITY STANDARDS RFP Requirement: The Vendor’s quality plan should describe quality standards for materials, inks, or processes not described above. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-291 3.11-292 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-293 3.11-294 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-295 3.11-296 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-297 3.11-298 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-299 3.11-300 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-301 3.11-302 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.4 ENVIRONMENTALLY SOUND TICKET MANUFACTURING METHODS RFP Requirement: The Vendor must demonstrate an environmentally responsible approach to manufacturing. The Proposal should describe the Vendor’s approach to efficiently manufacturing tickets, safely employing potentially harmful chemical substances, disposing of waste materials, maintaining air quality, and recycling to minimize environmental impacts. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games has demonstrated an environmentally responsible approach to manufacturing. In the following pages, we have described our approach to efficiently manufacturing tickets, safely employing potentially harmful chemical substances, disposing of waste materials, maintaining air quality, and recycling to minimize environmental impacts. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-303 3.11-304 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-305 3.11-306 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-307 3.11-308 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-309 3.11-310 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-311 3.11-312 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-313 3.11-314 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.5 TICKET QUALITY STANDARDS AND ACCEPTANCE RFP Requirement: The Lottery will assess the quality of game tickets as they are prepared for use in Maine. Instant tickets not meeting the quality standards will be rejected and disposed of by the Vendor. Response Guidance: The Vendor should indicate a willingness to comply with this set of standards, and describe any technical issues, as appropriate. More Proposal details on these ticket features will be required in further responses. 1. If a single ticket in a book fails to conform to specifications, then the entire book will be deemed to be non-conforming. 2. To ensure the security and integrity of the game and to maximize consumer confidence in the game, the Lottery deems it essential to minimize the possibility of tampering or the appearance of tampering. Accordingly, visible scratches, holes or pitting in the rub-off surface, which expose any portion of the underlying surface, whether or not any portion of the play symbols is exposed, shall be cause for rejection of tickets. 3. The border between the rub-off surface and the uncovered portion of the ticket shall be sharp and even, i.e., the rub-off shall be sharply and crisply applied. 4. The rub-off material shall be smooth and regular to the touch. 5. The color overprint shall be such that virtually all of the rub-off material is covered by an overprint color (either at a "full" or "screened down" intensity); the overprint shall extend beyond the edges of the rub-off onto the backing; and the overprint design shall interlace the colors. The overprint shall be clear, non-blurred and sharp in order to facilitate detection of tampering. “Squeeze-out” of the rub-off material beyond the overprint border shall not be present. 6. The rub-off material shall be completely removable by scraping or rubbing, and shall fragment when so removed without causing dusting. 7. Play symbols and validation numbers must not be damaged in the course of removing the ruboff covering, using normal pressure. 8. Books shall not contain more than a minimal amount of material that falls out upon opening at a retail agent’s place of business. 9. Each book of tickets must contain the number of tickets specified by the Lottery and will not include void tickets. 10. A ticket shall be deemed non-conforming unless each play symbol is complete and in accordance with the artwork as specified and approved by the Lottery. 11. Inks shall be of such nature that there is no "offsetting" from the front of tickets to the back of tickets on an adjacent page, and vice versa, as a result of being placed on a roll or stacked in sheets during the printing of the tickets. 12. Every play symbol must be completely covered by rub-off material. 13. Subject to normal printing trade tolerances and practices, the display printing, rub-off material and overprint must be properly registered. 14. Subject to normal printing trade tolerances and practices, the books of tickets must be properly trimmed, perforated and slit; shrink-wrapping must be intact; and books must be assembled in a uniform manner. 15. Perforations between tickets shall pass a weight test, as defined in the Customer Specifications Document. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-315 3.11-316 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The Maine State Lottery will assess the quality of game tickets as they are prepared for use in Maine. Scientific Games agrees that instant games not meeting the quality standards will be rejected and that we will be responsible for its disposal. Over the years, Scientific Games has demonstrated its willingness to comply with this set of standards. We have not experienced, and do not anticipate, any technical issues in meeting the Maine State Lottery’s requirements. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-317 3.11-318 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-319 3.11-320 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-321 3.11-322 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.6 TICKET STOCK RFP Requirement: Ticket stock is important in the look, feel, mechanical, and material properties of the tickets, and as such, reflects on the Maine Lottery. The following requirements are associated with ticket stock: 1. Eight (8) point stock shall be considered the baseline paper thickness used for most tickets. Production of tickets with other stocks is subject to Lottery approval. The stock used shall meet Maine Lottery Minimum Security Standards. 2. Recyclable stock (and recycled stock, if proposed and approved) must be certified to meet the Federal Trade Commission and the United States Environmental Protection Agency environmental marketing guidelines for recyclable/recycled-content. The Vendor should submit documentation as part of the Proposal. 3. The Proposal must list the type(s) of ticket stock offered. The Vendor must keep the Lottery informed of the ticket stocks available. The Lottery may utilize any or all of the Vendor's stocks. Response Guidance: Samples of tickets produced on each ticket stock proposed, including eight (8) point recyclable virgin stock coated on at least one side, should be provided as part of the Proposal and are subject to testing as part of the evaluation process. Ticket samples should be shrink-wrapped in books. Two (1) book of each sample should be submitted and clearly labeled as to the type of ticket stock used. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that ticket stock reflects on the Maine State Lottery and is important in the look, feel, mechanical, and material properties of the tickets. We agree that 8-point stock will be considered the baseline paper thickness used for most tickets. Production of tickets with other stocks is subject to Lottery approval. The stock used will meet Maine State Lottery minimum security standards. Scientific Games proposed to use recyclable stock (and recycled stock, if approved). This paper is certified to meet the Federal Trade Commission and the United States Environmental Protection Agency environmental marketing guidelines for recyclable/recycled-content. Please see the following pages for further details, as well as documentation. In the following section, Scientific Games provides a list of the paper stocks we offer. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-323 3.11-324 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION TICKET PAPER STOCK OPTIONS Scientific Games currently offers the following ticket stock options. ● 8-point ticket stock ● 10-point ticket stock* ● 12-point ticket stock* ● Foil Stock* ● Holographic Stock* * – Please note that C-1-S 10-point stock (for tickets sized greater than 2.5" in height), 12-point, foil and holographic ticket stocks are separately priced offered options described in further detail in Volume III. We will keep the Lottery informed of the ticket stocks available. We acknowledge that the Lottery may utilize any or all of our ticket stocks. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-325 3.11-326 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-327 3.11-328 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-329 3.11-330 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION SAMPLE TICKETS Per the Maine State Lottery’s RFP requirement, Scientific Games has provided sample tickets. In a separately sealed package, we have submitted two shrinkwrapped packs of a sample game for the following: ● 8-point recyclable virgin stock ● 10-point recyclable virgin stock ● Foil stock ● Holographic stock We understand that the Maine State Lottery may subject these tickets to testing as part of the evaluation process. 3.11.3.7 TICKET STOCK AND SUPPLIES SOURCING RFP Requirement: The Vendor must ensure a continuous supply of materials to produce tickets. The Proposal should address secondary sources of paper stock, inks, and coating, and note any constraints or delays associated with switching to an alternative supplier. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games is able to ensure a continuous supply of materials to produce instant games. In the following pages, we have addressed our sources of paper stock, inks, and coating, and note any constraints or delays associated with switching to an alternative supplier. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-331 3.11-332 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.8 TICKET SIZES AND SHAPES RFP Requirement: The Vendor will be required to produce tickets of varying sizes and shapes. Sizes will generally be standard by price point. Actual ticket sizes shall be specified by the working papers for each game. The Vendors should describe their ability to hold tolerances on ticket dimensions with respect to the nominal size established for a game. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that we will be required to produce tickets of varying sizes and shapes. The sizes will generally be standard by price point. The actual ticket sizes will be specified by the working papers for each game. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-333 3.11-334 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.9 TICKET PRINTING FEATURES RFP Requirement: The Vendor must be capable of producing tickets that support the marketing and security goals of the Lottery. 1. Front Side. The Vendor must provide tickets using a four-color ticket printing process with integrated artwork. The printing process must be capable of five (5) overprint colors and all inkjet images must be covered with a clear seal coat. 2. Back Side. The printing process must be capable of printing a minimum of two (2) colors on the ticket back. 3. Game Data Printing. Play data must not be damaged in the course of removing the cover material using normal pressure. Each play symbol must be complete and clearly readable with normal vision under normal lighting conditions. There shall be no “offsetting” of inks from the front of the ticket to the back of the tickets or an adjacent page, and vice versa, as a result of being placed on a roll or stacked in sheets during printing. 4. Inks. Inks used shall frustrate the compromise of tickets. Inks shall not smear, run, stain or be chemically irritating under normal handling or use by consumers. Inks other than the overprint ink shall be resistant to water and other common solvents. To improve the security of the tickets the overprint ink shall be designed to run upon application of solvents. Inks shall require approval of the Lottery. 5. Security Features. Each ticket shall contain security features to minimize and detect alteration or counterfeiting. For example, imaging must “float” in a random manner to eliminate the ability to pick out winning tickets. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-335 3.11-336 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-337 3.11-338 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.10 ARTWORK RFP Requirement: The Vendor shall provide, for Lottery approval, initial rough artwork for the game ticket and mechanical art of the front and back of the ticket. If the Lottery requires changes to be made, new rough art and mechanical art shall be made based on the Lottery's instructions. The Vendor shall print tickets in accordance with the final approved mechanical art within trade standards and tolerances. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will provide, for Lottery approval, initial rough artwork for the game ticket and mechanical art of the front and back of the ticket. If the Lottery requires changes to be made, new rough art and mechanical art will be made based on the Lottery’s instructions. We will print tickets in accordance with the final approved mechanical art within trade standards and tolerances. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-339 3.11-340 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-341 3.11-342 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.11 PLAY SYMBOLS RFP Requirement: Play symbols are a key element in providing an entertaining game. The Vendor must meet the following play symbol requirements: 1. Play symbols are to be legible and uniformly positioned and aligned on the tickets and easily readable by the public. 2. The play symbols are to be printed in black ink unless otherwise specified by the Lottery; alternative colors must be available. The Proposal should describe the ability to print play symbols in different colors. 3. The Vendor must be able to provide special symbols (such as clovers, cars, letters, numbers, etc.) as required by the particular game design. The Proposal should describe the ability to portray a wide variety of play symbols. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that play symbols are a key element in providing an entertaining game. Our proprietary production process enables Scientific Games to meet the following play symbol requirements: 1. Play symbols are legible and uniformly positioned and aligned on the tickets and easily readable by the public. 2. The play symbols printed in black ink unless otherwise specified by the Lottery. Alternative colors are also available. Please note that Scientific Games can print play symbols in two-, three-, or four-color imaging. Printing images in two or more colors is a separately priced offered option. 3. Special symbols (such as clovers, cars, letters, numbers, etc.) can be provided as required by the particular game design. Scientific Games’ imaging process and technology is described in the following sections. Please also note that our ability to print play symbols in two or more colors and provide specialized imaging is detailed in the 3.11 Instant Ticket Printing section of Volume III. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-343 3.11-344 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-345 3.11-346 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-347 3.11-348 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-349 3.11-350 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-351 3.11-352 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.12 CAPTIONS RFP Requirement: Tickets must include captions to provide redundancy both for security reasons and to prevent consumer disputes. Each play symbol must be accompanied by a caption that identifies the play symbol in type smaller than the symbol itself. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games has and will continue to provide tickets that include captions. This provides redundancy both for security reasons and to prevent consumer disputes. Each play symbol will be accompanied by a caption that identifies the play symbol in type smaller than the symbol itself. 3.11.3.13 RUB-OFF COATING RFP Requirement: Play areas on the instant tickets must be covered with a rub-off coating that meets the following specifications: 1. The rub-off material shall be overprinted with an artistic design. The design of the color overprint shall be such that virtually all of the rub-off material is covered by an overprint color (either at a "full" or "screened down" intensity); the overprint shall extend beyond the edges of the rub-off onto the backing; and the overprint design shall interlace the colors. The overprint shall be clear, nonblurred and sharp in order to facilitate detection of tampering. Overprint inks shall be designed to run upon application of solvents to improve the security of the ticket. 2. The rub-off cover material shall be an opaque elastomeric material of such quality as to maintain the security of each of the game ticket's play symbols. “Squeeze-out” of the rub-off material beyond the overprint border shall not be present. 3. The rub-off material shall be completely removable by scraping or rubbing, and shall fragment when so removed without causing dusting. 4. Play symbols and validation numbers must not be damaged in the course of removing the rub-off covering using normal pressure. 5. Rub-off cover materials must be able to be applied to several locations on each ticket. 6. The rub-off material shall not be chemically or abrasively irritating to the skin or cause harm to clothing. 7. Tickets must be able to have two separate rub-off cover materials. 8. The rub-off material must not be damaged during normal ticket handling. 9. The rub-off material must be damaged by methods (including but not limited to heat and solvents) typically used to compromise the game data cover material on scratch-off tickets. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-353 3.11-354 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Scientific Games will continue to provide games with play areas on the instant tickets that are covered with a scratch off coating that meet the following specifications: 1. The scratch off material will be overprinted with an artistic design. The design of the color overprint will be such that virtually all of the scratch off material is covered by an overprint color (either at a “full” or “screened down” intensity). The overprint will extend beyond the edges of the scratch off onto the backing; and the overprint design will interlace the colors. The overprint will be clear, non-blurred and sharp in order to facilitate detection of tampering. Overprint inks will be designed to run upon application of solvents to improve the security of the ticket. 2. The scratch off cover material will be an opaque elastomeric material of such quality as to maintain the security of each of the game ticket’s play symbols. “Squeeze-out” of the scratch off material beyond the overprint border will not be present. 3. The scratch off material will be completely removable by scraping or rubbing, and will fragment when removed without causing dusting. 4. Play symbols and validation numbers will not be damaged in the course of removing the scratch off covering using normal pressure. 5. Scratch off cover materials will be able to be applied to several locations on each ticket. 6. The scratch off material will not be chemically or abrasively irritating to the skin or cause harm to clothing. 7. Tickets will be able to have two separate scratch off cover materials. 8. The scratch off material will not be damaged during normal ticket handling. 9. The scratch off material will be damaged by methods (including but not limited to heat and solvents) typically used to compromise the game data cover material on scratch-off tickets. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.14 PROTECTIVE COATING UNDER RUB-OFF RFP Requirement: The play symbols under the rub-off area shall be covered with a transparent protective coating so that the play symbols are protected when the consumer rubs off the opaque covering. 1. The protective coating must be free of voids, which expose the printed play symbols causing damage during incidental exposure to water or moisture. 2. The adhesion barrier characteristics of the coating must be such that the play symbols remain readable following various water exposures and handling of wet tickets. 3. The coating must resist damage during normal removal of the rub-off cover material and normal ticket handling. The coating must not be penetrated by solvents in a manner which will allow game data inks to “bleed through” the protective coating and, subsequently, through the cover material of “unsold” tickets. 4. The coating must not be able to be removed to expose and subsequently remove the game data inks without causing obvious and/or irreparable damage to the ticket. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The play symbols under the rub-off area will be covered with a transparent protective coating so that the play symbols are protected when the consumer rubs off the opaque covering. 1. The protective coating will be free of voids that expose the printed play symbols causing damage during incidental exposure to water or moisture. 2. The adhesion barrier characteristics of the coating will be such that the play symbols remain readable following various water exposures and handling of wet tickets. 3. The coating will resist damage during normal removal of the rub-off cover material and normal ticket handling. The coating will not be penetrated by solvents in a manner that allow game data inks to “bleed through” the protective coating and, subsequently, through the cover material of “unsold” tickets. 4. The coating will not be able to be removed to expose and subsequently remove the game data inks without causing obvious and/or irreparable damage to the ticket. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-355 3.11-356 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.15 PERFORATIONS RFP Requirement: Each game ticket shall have a sufficient number of equally spaced perforations opening in the direction of the perforation line. 1. Perforations between tickets shall be deep enough to allow the retailer or ticket vending machine to detach tickets without damaging them, but not so deep as to allow inadvertent detachment. A weight test will be used by the Lottery to ensure that tickets fulfill this requirement. 2. Perforations may be required to be on either the short side or the long side of the ticket. 3. Certain tickets will be specified with a stub. If so, a lesser perforation between the ticket and the stub shall be supported. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Each game ticket will have a sufficient number of equally spaced perforations opening in the direction of the perforation line. Each ticket will meet the following specifications. 1. Perforations between tickets will be deep enough to allow the retailer or ticket vending machine to detach tickets without damaging them, but not so deep as to allow inadvertent detachment. Scientific Games understands that a weight test will be used by the Lottery to ensure that tickets fulfill this requirement. 2. Perforations may be required to be on either the short side or the long side of the ticket. 3. Certain tickets will be specified with a stub. If so, a lesser perforation between the ticket and the stub will be supported. Scientific Games also offers various types of perforation patterns to create exciting instant game products such as bottleneckers, gift card holders and die-cuts. These are described in the 3.11 Instant Ticket Printing section of Volume III. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-357 3.11-358 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.16 BAR CODES RFP Requirement: Bar codes are integral to the processing of instant tickets and will be specified in detail in the Customer Specifications Document. The Vendor must meet the following requirements: 1. The Vendor shall be able to produce standard bar codes such as interleaved two (2) of five (5), UPC, PDF-417 stacked linear, and other standard bar codes including two (2) dimensional matrix bar codes. The Vendor must be able to produce bar codes of commercial quality that meet American National Standards Institute/International Organization for Standardization (ANSI/ISO) standards. 2. The bar code for the ticket back shall encode the game number, book number, ticket sequence number, verification number of the ticket, and two (2) check digits. The current encoding and physical parameters employed by the Lottery for bar codes are shown in Appendix H, however, the Vendor must be able to keep pace with bar coding advances as used for retail industry. 3. The bar code on the back of the ticket shall be printed with a water resistant ink, or shall have a water-resistant protective treatment that permits the ticket number and bar code to be readable after being affected by sweat, water or other normal environmental conditions. 4. The quality of the bar code shall enable readers to achieve a first pass read rate of ninety-five percent (95%) or higher. 5. The Vendor shall have the ability to print bar codes on the front or back of the ticket in the location specified by the Lottery, at the option of the Lottery. 6. The Vendor shall be capable of providing bar code encoding solutions established as National Association of State and Provincial Lotteries (NASPL) best practices or standards, should the Lottery direct the Vendor to implement such a solution. 7. The Lottery will deploy ticket-checking devices for players to check whether their purchases are winners. The ticket checking process is based on reading a bar code from the tickets. The Vendor’s Proposal should describe how instant tickets can be used in conjunction with a self-service ticket checking device. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Bar codes are integral to the processing of instant tickets and are specified in detail in the Customer Specifications Document. As per the RFP requirement, Scientific Games will meet the following requirements: 1. Scientific Games will produce standard bar codes such as Interleaved 2 of 5, UPC, PDF-417 stacked linear, and other standard bar codes including two dimensional DataMatrix bar codes. We are able to produce bar codes of commercial quality that meet American National Standards Institute/ International Organization for Standardization (ANSI/ISO) standards. Scientific Games conducts 100% inspection and evaluation of all bar codes during production using a state-of-the-art inline camera system. This system grades and analyzes bar codes of any type including linear, matrix, or stacked type bar codes (including but not limited to: PDF-417, DataMatrix, Interleaved 2 of 5, UPC, QR, Micro QR, Code 128). Bar code quality is also RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-359 3.11-360 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION monitored and evaluated on production samples obtained at regular intervals during game production. 2. The bar code for the ticket back will encode the game number, book number, ticket sequence number, verification number of the ticket, and two check digits. We have reviewed the current encoding and physical parameters employed by the Lottery for bar codes shown in Appendix H. It should be noted that Scientific Games has and will continue to keep pace with bar coding advances as used in the retail industry. 3. The bar code on the back of the ticket will be printed with a water resistant ink or will have a water-resistant protective treatment that permits the ticket number and bar code to be readable after being affected by sweat, water or other normal environmental conditions. 4. The quality of the bar code will enable readers to achieve a first pass read rate of ninety-five percent (95%) or higher. 5. Scientific Games will have the ability to print bar codes on the front or back of the ticket in the location specified by the Lottery, at the option of the Lottery. Scientific Games is the only vendor that holds the patent for printing bar codes under scratch-off coatings, which we call FailSafe. Please see the following page for a full description of FailSafe. 6. Scientific Games is capable of providing bar code encoding solutions established as National Association of State and Provincial Lotteries (NASPL) best practices or standards, should the Lottery direct us to implement such a solution. 7. The Lottery will deploy ticket-checking devices for players to check whether their purchases are winners. The ticket checking process is based on reading a bar code from the tickets. 8. Scientific Games’ instant tickets can be used in conjunction with a self-service ticket checking device using our proprietary FailSafe technology. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-361 3.11-362 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-363 3.11-364 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.17 TICKET PACKAGING RFP Requirement: Ticket packaging for delivery to the Vendor’s Warehouse shall be in accordance with the agreed-upon Customer Specifications Document. The following requirements must be met: 1. Each book must be packaged with the front and the backsides of a ticket exposed to depict the game for use in ticket dispensers, 2. Labeling for ticket books must make the price point obvious for loading into dispensers, 3. 4 x 4 inch game-specific display cards are packaged with each new game launch. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Tickets produced for the Maine State Lottery will be packaged for delivery in accordance with the agreed-upon Customer Specifications Document. The following requirements will be met: 1. Each book will be packaged with the front and the backsides of a ticket exposed to depict the game for use in ticket dispensers. 2. Labeling for ticket books will make the price point obvious for loading into dispensers. 3. 3. 4 x 4 inch game-specific display cards are packaged with each new game launch. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-365 3.11-366 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.18 VALIDATION ALGORITHMS RFP Requirement: The Vendor shall supply the algorithms and all related computer-coded information needed to validate instant tickets, in the media/file format required for system validation. a) The Vendor shall provide the algorithms and all related computer-coded information successfully installed on the gaming system and tested through completion of all aspects of systems processing and reporting, prior to the acceptance of the algorithms. b) All source codes will be controlled by the Vendor. Lottery employees shall not have access to source codes. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games agrees to supply the algorithms and all related computer-coded information needed to validate instant tickets, in the media/file format required for system validation. A. Scientific Games will provide the algorithms and all related computer-coded information successfully installed on the gaming system and tested through completion of all aspects of systems processing and reporting, prior to the acceptance of the algorithms. B. All source codes will be controlled by Scientific Games. Lottery employees will not have access to source codes. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-367 3.11-368 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-369 3.11-370 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.19 NON-CONFORMING TICKETS RFP Requirement: If the result of any security test or inspection conducted by the Lottery establishes that any part of a book fails to meet the quality requirements, the entire book will be omitted. If omissions exceed ten percent (10%) in any pool, at the Lottery's option, they will be made up, by pool, by the Vendor. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. If the result of any security test or inspection conducted by the Lottery establishes that any part of a book fails to meet the quality requirements, the entire book will be omitted. If omissions exceed 10% in any pool, at the Lottery’s option, they will be made up, by pool, by Scientific Games. 3.11.3.20 GUARANTEED LOW-END PRIZE STRUCTURE (GLEPS) RFP Requirement: Each book of tickets provided by the Vendor will be required to contain a guaranteed dollar value of low-end prizes. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-371 3.11-372 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-373 3.11-374 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.21 END OF PRODUCTION PRIZE STRUCTURE REPORT RFP Requirement: The Vendor will submit an end-of-production prize structure report within five (5) business days following the end of the production run of game tickets. The report will contain an analysis of the variance between the game’s approved prize structure and the prize-winning tickets delivered to Vendor’s Maine warehouse. The analysis must address both the dollar value of the prizes and the number of winning tickets by prize level. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will submit an end-of-production prize structure report within five business days following the end of the production run of game tickets. The report will contain an analysis of the variance between the game’s approved prize structure and the prize-winning tickets delivered to Scientific Games’ Maine warehouse. The analysis must address both the dollar value of the prizes and the number of winning tickets by prize level. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-375 3.11-376 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.22 GAME SHIPMENT STANDARDS RFP Requirement: The Vendor will produce and deliver games in compliance with agreed-upon standards, as set by the working papers or as otherwise defined in the Customer Specifications Document or the Contract. The following standards are required: 1. Partial print runs shall not be allowed, however partial shipments of a complete run are allowed. For either partial or full shipment, the complete game validation file and validation algorithm decryption seed must be received by the Lottery with the initial shipment; 2. An inventory file including omissions shall be included with each shipment of tickets; 3. The validation file for omissions must be received by the Lottery with each shipment of a print run; 4. Working papers may specify other deliverables to be provided according to defined schedules; 5. A 5% printing overrun/underrun is ordinarily acceptable; 6. The Vendor shall bear all risks of damage or loss of tickets while in transit to the Vendor’s warehouse; and 7. The Vendor should describe its proposed shipping schedule that will apply for most games. This schedule shall be the game delivery schedule unless otherwise established in a game’s working papers. The Lottery requires timely and responsive delivery regarding the shipping schedule. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will produce and deliver games in compliance with agreed-upon standards, as set by the working papers or as otherwise defined in the Customer Specifications Document or the Contract. As per the Maine State Lottery’s RFP requirement, we agree that the following standards will be met. 1. Partial print runs will not be allowed. However, we do acknowledge that partial shipments of a complete run are allowed. For either partial or full shipment, the complete game validation file and validation algorithm decryption seed will be received by the Lottery with the initial shipment. 2. An inventory file including omissions will be included with each shipment of tickets. 3. The validation file for omissions will be received by the Lottery with each shipment of a print run. 4. Working papers may specify other deliverables to be provided according to defined schedules. 5. A 5% printing overrun/underrun is ordinarily acceptable. 6. Scientific Games will bear all risks of damage or loss of tickets while in transit to our warehouse. 7. Scientific Games certainly understands the need to ensure a continuous and fluid flow of games into the marketplace. Because we have extensive RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-377 3.11-378 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION experience in the full game development and delivery process from concept through manufacturing, inventorying, warehousing and distribution we know what it takes to get games to the marketplace. Once the game’s Working Papers have been executed, there are a number of activities that take place in preparation for pre-manufacturing and manufacturing including development and approval of contract proofs and ink chips (for spot colors), game programming, ordering of materials and inks, and shipping and manufacturing scheduling. Currently we deliver games within a 35-calendar day turnaround upon execution and will continue to do so for most games. However, in the event that an unusual occurrence precludes the ability to deliver within that 35-calendar day timeframe, we will work with the Lottery to identify a mutually-acceptable delivery date. For non-standard games such as pouch or other unique and more technically complex games that require much longer lead-times, the Lottery will be notified during the game development process of the enhanced required leadtimes. In some cases a non-standard game may require lead-times beyond the 45-days identified below. All delivery dates regarding these type games will be agreed to by the Lottery in advance and will appropriately be identified in the Working Papers for those games. We understand that the delivery timeframes noted in this section will be the game delivery schedule unless otherwise established in a game’s Working Papers. We also fully recognize the importance of timely and responsive delivery regarding the shipping schedule. 3.11.3.23 MANAGEMENT OF GAME PRODUCTION AND DELIVERY RFP Requirement: The Vendor shall assist the Lottery in monitoring the production of games from design, to manufacturing, to the Warehouse delivery. In so doing the Vendor must provide updates of all printing and production schedules as they relate to working paper development, working paper execution dates, print dates and delivery dates to the Warehouse through the term of the Contract. This will require weekly reports including, but not limited to: production launch schedule; ticket production schedule compliance; and current inventory. A maximum of forty-five (45) delivery days (from approval of the Customer Specifications Document to delivery to the distribution Warehouse) is required. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will assist the Lottery in monitoring the production of games from design, to manufacturing, to the Warehouse delivery. In so doing we will RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION provide updates of all printing and production schedules as they relate to working paper development, working paper execution dates, print dates and delivery dates to the Warehouse through the term of the Contract. We acknowledge and agree that updates to the Maine State Lottery will require weekly reports including, but not limited to: production launch schedule; ticket production schedule compliance; and current inventory. We agree that a maximum of 45 delivery days (from approval of the Customer Specifications Document to delivery to the distribution Warehouse) is required. 3.11.3.24 TICKET-BY-TICKET ACCOUNTING RFP Requirement: The Lottery is aware that retail agents need to have instant ticket accounting at the ticket level. This capability would also facilitate real-time understanding of the retail agent’s inventory and would permit automatic re-ordering and just-in-time inventory management. The Vendor should describe methods by which the instant tickets themselves can complement a technical solution for ticket-by-ticket accounting. The Proposal should address bar coding or alternative technologies that would simplify scanning/recording of each ticket as sold. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. It is imperative that retail agents have instant ticket accounting at the ticket level. Possession of the knowledge facilitates real-time understanding of the retail agent’s inventory and permits automatic re-ordering and just-in-time inventory management. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-379 3.11-380 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY A WORLD OF POSSIBILITIES FRANK GRAEFF Regional Vice President, MDI Sales A MESSAGE FROM FRANK GRAEFF Regional Vice President, MDI Sales “I look forward to continuing MDI Entertainment’s partnership with the Maine State Lottery. Having worked with the Maine State Lottery for two years, for the New Jersey Lottery and on-site with the Pennsylvania Lottery for more than sixteen years, In essence, I have walked in your shoes. Accordingly, I and many of my MDI co-workers, feel we have the knowledge and expertise to supply you with exciting licensed games that support the Maine State Lottery’s strategies and sales goals. As a wholly owned subsidiary of Scientific Games, MDI has access to the largest portfolio of licensed properties in the lottery industry. In 2011, we entered into a successful multi-game contract that enabled the Maine State Lottery to get a free game by committing to four games over the course of a year. I also conceived and drafted a popular retailer promotion, called “Red Sox Suite Deal,” that gave retailers the chance to win two free seats in a Fenway Park suite. Licensed property games have played an important role in the Lottery’s game portfolio during the most recent contract term. Highly recognizable branded games like Major League Baseball® (Red Sox), MONOPOLY™, Magic 8 Ball™, Zynga®, PAC-MAN™, and Trucks & Bucks featuring Ford F-150 trucks have sold very well in Maine and served as exciting, successful vehicles for retailer promotions. But we’re not stopping there. We are always seeking new and exciting brands that expand your player base, create attention-getting promotional opportunities, and maximize your sales, all while preserving your return on investment. We have made great strides in building loyalty clubs, interactive games on the internet and social media programs – all created to extend the play experience, enhance the game’s value and attract new, light and lapsed players. We work hard at providing the best customer service possible, because we recognize that our actions reflect on the Maine State Lottery. We take this responsibility very seriously. I look forward to working closely with you during the next contract term to bring additional MDI licensed property games and strategic interactive solutions that will efficiently boost sales and maximize return for the Maine State Lottery beneficiaries.” PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SUENTIFIC Ill-l u} SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.25 USE OF LICENSED PROPERTIES AND BRANDED PRODUCTS RFP Requirement: The Lottery understands the capability that licensed properties and branded products can stimulate ticket sales. The Vendor may have already arranged for certain licensed properties. In response to this section, the Vendor should list any licensed properties that are available for inclusion in the games, including any constraints, such as time periods, special fees (not to be quantified), or usage restrictions. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. MDI Entertainment, LLC, a wholly owned subsidiary of Scientific Games, is the world leader in providing game and promotional entertainment for the worldwide lottery industry. Established in 1986, MDI began marketing licensed games to lotteries in 1995. Since then, MDI has built an industry-leading licensed property portfolio consisting of extraordinarily popular licensed, trademarked, and/or copyrighted properties. MDI holds exclusive lottery licensing rights to many of the world’s best known, admired, and most loved symbols of sports, entertainment, and pop culture. The added excitement and bonus entertainment value built into the MDI licensed games often make these games among the most successful sellers in a lottery’s instant game line-up, compared to comparably-priced generic games. Postpromotion consumer research conducted by MDI, Scientific Games, and customer lotteries confirm that the use of merchandise in lottery games contributes significantly to the entertainment value that lottery consumers expect from their lottery play experience, particularly new players drawn to those licensed games. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-383 3.11-384 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Findings from this research also point to measurable improvements in play behavior among consumers such as creating new players, bringing lapsed players back into the market, and creating or strengthening player loyalty and satisfaction. Additional improvements, such as making the lottery more entertaining and fun to play have also been seen as a result of playing licensed property games. In addition to licensed properties, MDI offers a comprehensive array of support services from ticket design and prize structure development, to marketing assistance, prize fulfillment and customer service programs. We also offer an array of internet websites and second chance games. Increasingly, lotteries are finding that the special qualities of licensed games make them excellent candidates for special promotional activity that generates added enthusiasm among players, retailers and the media on par with the excitement and attention typically reserved for huge lotto jackpots. In addition, licensed brands as second chance promotional games are an excellent mechanism for lotteries to offer web-based promotional opportunities by delivering an entertaining interactive experience that extends the life of a lottery game. Every lottery in North America that offers instant tickets and lotteries on four other continents have been customers of MDI. Most have made licensed games a strategic part of their overall marketing program each year. Over 5.8 billion MDIlicensed instant scratch and pull-tab lottery tickets have been printed to date for RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION more than 81 lottery jurisdictions, with those tickets having a retail value of approximately $21.8 billion. WHY MDI? U.S. lottery officials who sell instant tickets often say that they straddle the gaming and entertainment industries. Perhaps this is the reason that all those U.S. lotteries have introduced a licensed game from MDI. It’s no secret that the lottery industry is a maturing industry, making creativity and promotional flair more critical to success than ever. In fact, when MDI (then Media Drop-In Productions) first entered the lottery industry, it was with the express goal of providing innovative entertainment-based promotions to the industry to help it expand its player base. It has been doing that ever since. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-385 3.11-386 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION In 1995 MDI embarked on creating the licensed lottery game space. Today, nearly 10% of the retail value of all tickets printed are tied to third party licenses. These licenses allow lotteries to make use of the logos, marks and other imagery of some of the best known and most powerful brands in the world, while providing a halo effect of entertainment and excitement over the entire instant ticket product line. Licensed properties also bring in new players. People who may otherwise never purchase lottery tickets are often attracted to licensed property lottery games because they are fans of the brand. Not only are they attracted to the imagery on the tickets, but they are further drawn in by the possibility of winning merchandise and experiential prizes tied to the brand they love. And, while second chance drawings have been utilized in many different ways by the lottery industry over the years, MDI has “institutionalized” them as an integral part of the entertainment value a licensed game program offers. The perceived value of second chance promotions to a lottery cannot be overstated. Instead of three out of four tickets of any given scratch game being a non-winning experience, the player who doesn’t win instantly is “still in the game” for the second chance prizes. This idea of extending the value of non-winning tickets beyond just the play of the game is a driving force behind the concept of a player loyalty program. Licensed property game programs are not just about throwing any old license against the wall and hoping it sticks, but analyzing available demographic data, conducting research and choosing the most applicable brands to reach both current and potential players. At the same time, traditional methods of determining the success of a lottery game may not apply to licensed property games. Rather than just measure sales of the game against the index of other similar price point games, it is also important to consider the number of new or lapsed players the brand attracted. These are players who were not previously engaged with your product, and now they are, leading to incremental sales. In addition, the promotional value a licensed game provides for the entire product line and the lottery itself should be factored into the evaluation of a game’s success. With the ever-increasing popularity of games played via Social Media, MDI was pleased to announce in September of 2012 that it had entered into a global licensing deal with the biggest name in social gaming, Zynga, Inc. Zynga’s popular brands include: FarmVille™, CityVille™, Words With Friends™, Draw Something™, Zynga Poker™, Zynga Bingo™, Zynga Slingo®. In addition to the ability to offer many of Zynga’s brands, MDI can now offer an exciting prize of virtual goods. It is even possible to make every non-winning ticket a winner of a virtual goods. With nearly 300 million monthly active users, tapping into the Zynga player base represents a significant opportunity to reach new players. Additionally, the use of virtual prizing allows for a wealth of promotional opportunity in the social space. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION MDI is well aware of the Maine State Lottery’s challenge to maintain and grow a strong, loyal player base. That’s why we recommend a well-balanced and coordinated licensed game program. Our licensed game program is specifically designed to increase lottery game sales by: ● Attracting new players by connecting with consumers to the brand on multiple levels ● Re-engaging lapsed players ● Providing a platform for unique and entertaining promotions ● Highlighting the Lottery’s entertainment value ● Creating a halo effect of excitement and entertainment over the entire lottery product line ● Deflecting political criticism that lotteries always market to the same players MDI’s Licensed properties and services are separately priced, specified options. MDI Milestones and Achievements Some of the significant milestones and achievements that have helped establish MDI as the industry’s leader for web-based services are as follows. Figure 3.11-80: MDI Milestones MDI MILESTONES 2001 ● With the ELVIS™ GOOD LUCK CHARM 3RD CHANCE SWEEPSTAKES, New Jersey Lottery becomes MDI’s first customer for internet services. ● MDI’s trademarked LOTTERY BONUS ZONE® becomes the cornerstone of New Jersey’s internet VIP CLUB. ● Our SECOND CHANCE BONUS ZONE® brand is introduced for other entry website customers: Hoosier Lottery and Kentucky Lottery. 2002 ● Virginia Lottery enables its first entry websites, managed by MDI. 2003 ● MDI introduces internet entry services for the California Lottery and Michigan Lottery. ● Massachusetts Lottery becomes an MDI internet service customer in support of their HARLEY-DAVIDSON® instant game. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-387 3.11-388 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-80: MDI Milestones MDI MILESTONES 2004 ● Web services expand to include New Mexico Lottery and Washington State Lottery. ● MDI is awarded a contract to build an internet-based players club for the Michigan Lottery. ● Michigan’s WINFALL Dream Drive promotion becomes MDI’s first internet entry website associated with an online lottery game. ● The PLAYER CITY™ loyalty club launches in Michigan with the industry’s first managed social media program for lottery players, and other features not previously seen in the industry. ● The Ohio Lottery becomes the first lottery to use our proprietary EASY ENTRY™ ticket validation process as they initiate internet entry service under MDI’s management. ● MDI also brings lottery internet second chance to players in Arizona and South Carolina. ● Pennsylvania Lottery begins using our internet services to promote their MDI games. ● With poker-themed instant games exploding in popularity, MDI develops its first web apps – How To Play Lottery Hold ‘Em and Hold ‘Em Handbuilder – for players, lottery staff members and retailers. 2006 ● We bring the first lottery internet entry promotions to Delaware, Minnesota, Georgia and Tennessee. 2007 ● MDI’s portfolio of lottery websites reaches 100. ● We launch Tennessee’s PLAY IT AGAIN!™ – the industry’s first multiple-game internet entry program. Enabling the Lottery to award through a drawing the “last top prize” of each instant game. ● Our internet service extends to lotteries in Colorado, Florida, New York, North Carolina, Rhode Island, Texas and Wisconsin. ● We build websites for 13 lotteries coast-to-coast in support of MDI’s first linked-game promotion – DEAL OR NO DEAL. ● MDI provides a web-based application that Washington State Lottery players use to find solutions to Sudoku puzzles printed on the backs of instant tickets. 2005 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-80: MDI Milestones MDI MILESTONES 2008 2009 RFP NO. 201207350 ● ● We bring internet entry capability to the D.C. Lottery and Massachusetts Lottery. ● Internet lottery fun enters a new era when we integrate an animated Flash game into the New York Lottery’s MONOPOLY® 2nd Chance Sweepstakes. ● MDI’s portfolio of lottery websites reaches 200. ● PROPERTIES PLUS™ and POINTS FOR PRIZES™ debut with the unveiling of the Arkansas Scholarship Lottery’s Players Club web site – an exciting platform for delivering player rewards, including a PLAY IT AGAIN Second chance entry program. ● POINTS FOR PRIZES™ also launches in Minnesota, as MDI takes over management of the LUCKY MN player’s club. ● We launch the Massachusetts Lottery RED CARPET VIP CLUB and INSTANT REPLAY – the Michigan Lottery version of PLAY IT AGAIN. ● We initiate lottery web entry service for Maine, Oklahoma and Pennsylvania. NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-389 3.11-390 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-80: MDI Milestones MDI MILESTONES 2010 ● MDI acquires GAMELOGIC®, the industry’s premier supplier of internet-based lottery entertainment, further establishing our expertise and presence as a leader in web-based solutions for the Lottery industry. The Montana Lottery PLAYER’S CLUB becomes the first MDI-managed web portal built around their rich library of interactive games. ● As a component of its PROPERTIES PLUS™ program, MDI provides its first subscription sales system for the Minnesota Lottery, enabling players in-state to buy subscriptions over the internet for most of the lottery’s online draw games. ● We build and launch the VIP PLAYERS SUITE in Tennessee, integrating PLAY IT AGAIN! ™ and various licensed game entry promotions under the player club umbrella. ● MDI launches www.lotterymusicstore.com, where lottery players can get music downloads using points awarded in instant game promotions or player loyalty programs. ● Lottery web entry services are introduced in Connecticut, Vermont, and West Virginia, bringing to 33 the number of lotteries who have benefited from MDI’s internet mission since 2001. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-80: MDI Milestones MDI MILESTONES 2011 RFP NO. 201207350 ● ● MDI’s portfolio of lottery websites reaches 300. ● MDI Interactive established. ● The Entertainment Book content launches in POINTS FOR PRIZES™. ● Build and launch Phase I of the Iowa Lottery’s Properties Plus program, which was begun as a revamp of their VIP club, and includes a Play It Again program as well as the start of player points accumulation. ● We build and launch the Iowa Lottery Points for Prizes store. ● Build and launch the Iowa Lottery mobile app. ● Build and launch the NASPL Play 2 Go Bingo app, where users scan QR codes to receive Bingo Ball for a Bingo game on their mobile device. ● Build and launch the Minnesota Lottery VIP Lounge, a launch pad for free interactive game play. ● Launch 74 instant game second chance micro sites including the first web entry promotions for Illinois Lottery and Loteria Electronica in Puerto Rico. ● Launch the Wheel of Fortune second chance game, as part of the Linked Game event and reward “Wheel Gold” a virtual currency used to play the Wheel of Fortune social game on Facebook. Through a partnership with GSN Digital, a subsidiary of the Game Show Network, we create the first-ever tie in between a lottery game and a popular casual game on Facebook. ● Build and launch the Ohio Lottery OH! Zone, a virtual game arcade featuring eight popular Hasbro brands. Players enter tickets to get game tokens and play the games for instant cash or drawing entries. NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-391 3.11-392 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-80: MDI Milestones MDI MILESTONES 2012 ● We build and launch the Points for Prizes Store for the Tennessee Lottery, an addition to the VIP Players Suite. ● Launch the 400th website, a second chance site for the Illinois Lottery, called the “World Series Getaway”. ● MDI launches its fourth national linked game, the $1,000,000 Las Vegas Game Show Experience. The website entry features the Game Show Gallery – six interactive games based on classic TV game shows. ● Through 2012, MDI has managed 77 promotions with interactive flash games for 19 lotteries. ● MDI’s Points for Prizes program launches in Missouri and the Maryland lottery launches a MONOPOLY Second chance web promotion – bringing to 38 the total number of lotteries with internet service that MDI serves. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-393 3.11-394 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-397 3.11-398 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SCIENTIFIC SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.3.26 USE OF SPECIAL FEATURES RFP Requirement: The Lottery understands the Vendor’s capability to provide special features such as oversize tickets, holographic images, special inks, alternative materials, diecuts, etc. that can stimulate ticket sales. The Proposal should list special features that are available for inclusion in the game designs, as well as any constraints, that are included in the base price. Any special features not included in the base price must be detailed in Volume III. The Vendor may interpret this “special features” section broadly and include alternative and nontraditional instant products that the Maine Lottery does not now offer. Alternative products are not required to be offered but may be included in the Proposal at the discretion of the Vendor. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. With nearly 40 years experience, Scientific Games is well versed in designing game features that sell. We have a depth of design resources like no other vendor in the industry. Our designers are trained in both the creative and technical requirements of game design. Over the years, our designers have created a library of tens of thousands of games. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-401 3.11-402 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-403 3.11-404 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY A WORLD OF POSSIBILITIES JEFF MARTINECK Vice President, Instant Product Development A MESSAGE FROM JEFF MARTINECK Vice President, Instant Product Development “I am proud to say that the Maine State Lottery has evaluated many of the product enhancements developed by The Discovery Team at Scientific Games over the years. We welcome this opportunity to continue to provide the Maine State Lottery a fresh new world of possibilities in printed products with expertly crafted games containing features that engage consumers, enhance security and support your overall mission of generating revenue for your beneficiaries throughout Maine. The Scientific Games Discovery Team can provide a variety of creative, problem-solving instant solutions to help you grow your lottery business. We invite the Maine State Lottery to carefully consider what we have provided in this proposal and explore how these products and product improvements can enhance the gaming mix for your players and boost revenues for Maine’s General and Outdoor Heritage funds.” PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SUENTIFIC Ill-l u} SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-407 3.11-408 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-409 3.11-410 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-411 3.11-412 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION MEGACOLOR™ Scientific Games offers MegaColor, a proprietary process for integrated display/ overprint designs. MegaColor is a process of applying special inks continuously over the secure and non-secure areas of instant tickets, thereby integrating the display and overprint inks in a seamless image across the ticket dramatically increasing visual appeal for many ticket designs. MegaColor is included as a base contract option in Volume II, Price Proposal. Figure 3.11-83: MegaColor Ticket RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-413 3.11-414 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION FOUREAL® – FOUR COLOR PROCESS OVERPRINTS FouReal® is a patented printing technique which prints vivid, full-color graphics over the scratch off area—with a nearly unlimited palette of color choices. This process allows for more complicated graphics on the overprint area of a ticket, thereby increasing the graphic appeal of a game and at the same time making the game more secure. For a completely seamless, integrated design throughout the entire ticket, see our previous description of MegaColor. FouReal (four color process overprints) is included as a base contract option in Volume II, Price Proposal. Figure 3.11-84: Four-Color Process Overprints RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION MULTIPLE PLAY AREAS/MULTIPLE PLAY STYLES Scientific Games excels at designing, programming, and manufacturing instant games with multiple game play areas, especially five or more play areas. Scientific Games has printed thousands of the games with either the same play style for each area or with different play styles for each area. Multiple Play Areas/Multiple Play Styles is included as a base contract option in Volume II, Price Proposal. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-415 3.11-416 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-85: Multiple Play Areas and Multiple Play Styles RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-86: Multiple Play Areas RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-417 3.11-418 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION TICKET BACK COLORS Scientific Games offers three or more colors on ticket backs. The colors available are all approved process colors and PMS colors, which may be printed by the flexographic or offset printing process. Two colors on the ticket back are included in the base price. Additional Colors of three or more on the ticket back is a separately priced specified option included in Volume II, Price Proposal. Figure 3.11-87: Two Ink Colors on Ticket Back RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION EXPANDED IMAGING Our imagers can print across virtually the entire width of the ticket based on standard print specifications for scratch off materials. We have the ability to image nearly 4" across each channel in the printing webs and this capability permits full creative designs to be imaged. Expanded Imaging is a separately priced offered option included in Volume II, Price Proposal. Figure 3.11-88: Expanded Imaging – Covered and Uncovered RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-419 3.11-420 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION DUAL COLOR IMAGING Many of today’s most exciting and powerful instant lottery games use dual colored imaging to enhance play value. Scientific Games is a leader in building games that use imaging colors symbols to maintain the entertainment value and excitement over frequent repeated purchases. The first application for the use of ink colors was Instant Solitaire for the Delaware State Lottery. This game was a card game and the heart and diamond suit cards were imaged in red while the club and spade suit cards were imaged in black. Since that first game, a multitude of games have used multiple imaging ink colors. Sometimes the use of a specific ink color is linked to the theme and play style of the game. Dual Color Imaging is a specified option included in the base contract. Figure 3.11-89: Dual Color Imaging Example 1 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-90: Dual Color Imaging Example 2 RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-421 3.11-422 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION GRAPHIC PULSE Graphic Pulses require plate change(s) on press. These changes can occur in the display and/or overprint areas. In the sample below, the text and play areas remain the same on each ticket; however, the background of each ticket shows a distinctly different animal print, each of which requires a press stop to change plates. Graphic Pulse is an offered option included in the base contract. Figure 3.11-91: Graphic Pulse RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4 SECURITY REQUIREMENTS RFP Requirement: Security of the Lottery’s instant tickets is paramount. The Lottery insists on a tight security program and security-driven ticket features. An understanding of the overriding importance of security should be described in the procedures, methods, strategies and internal control systems set forth in the Proposal response. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games agrees that the security of the Maine State Lottery’s instant tickets is paramount. Like the Lottery, we insist on a tight security program and securitydriven ticket features. Having printed instant ticket games for nearly 40 years, we understand the overriding importance of security. In this section, we have described the procedures, methods, strategies and internal control systems set forth in the RFP response. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-423 3.11-424 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY A WORLD OF POSSIBILITIES LARRY POTTS Corporate Director, Security and Compliance A MESSAGE FROM LARRY POTTS Corporate Director, Security and Compliance “The continual emphasis on security at Scientific Games starts at the top with our Board Chairman and CEO, and permeates every level of our organization. We recognize that security is the bedrock upon which our industry has been built and upon which it continues to depend. At Scientific Games, security begins with hiring people of proven integrity and encompasses every action and process involved in the development, production, marketing, and distribution of our products. We have placed extensive controls to protect our employees, our data, our products, and of course, our customers. A host of internal and external audits continually tests those controls to ensure that we are mitigating risk at every level. We are recognized in the industry as the leader in this discipline based on our global experience, dedication, and innovation. We are proud of the solid relationships we have developed with our lottery partners concerning security and I gladly take this opportunity to reaffirm to the Maine State Lottery that our commitment to continued vigilance in this area is unwavering.” PRINTED PRODUCTS • LOTTERY SYSTEMS • GAMING SUENTIFIC Ill-l u} SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.1 IMPORTANCE OF SECURITY RFP Requirement: The Proposal should acknowledge the utmost priority that the Lottery places on security. The Lottery must be convinced beyond reasonable doubt that the Vendor as Vendor would have the capability and integrity required to maintain constant vigilance against any breach of security. Failure of a Vendor to maintain Lottery-approved security standards may be grounds for immediate termination of the Contract. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games acknowledges and understands that Lottery places the utmost priority on security. In our response to Section 3.11.4 and its related subsections, we have outlined our implemented best practices and methods to ensure that our instant game development process maintains security as a focal point. With 39 years experience in the lottery industry, Scientific Games has proven itself as a capable as an instant game provider. We maintain constant vigilance against any breach of security. We acknowledge and agree that failure to maintain Lotteryapproved security standards may be grounds for immediate termination of the Contract. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-427 3.11-428 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-429 3.11-430 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-431 3.11-432 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.2 AUDIT, INTERNAL CONTROL, AND PROBLEM TRACING RFP Requirement: The Vendor should describe any methods built into the overall game construction to trace the extent of any problems in printing, collation, or other problems that may be discovered while the game is in operation. Essentially, upon discovering a printing defect or aberration after the game distribution, the Lottery must know how it can determine how extensive a problem may be in order to determine what action to take. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands the importance of the overall game construction. We have implemented methods to trace the extent of any problems in printing, collation, or other problems that may be discovered while the game is in operation. — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — 3.11.4.3 TICKET SECURITY FEATURES RFP Requirement: Tickets must exhibit key security features. Tickets without these features, upon testing, shall be rejected: 1. Retailer Validation Codes. Each ticket shall have a code for use by retail agents in verifying and paying prizes. The code symbols must float around the game data and will appear in the play area in the correct sequence and read correctly from left to right. 2. Validation Number. Each ticket shall have a validation number covered by the rub-off material that shall allow for winning ticket claims validation and reconstruction of all covered play symbols. Each ticket must have a unique validation number within the game. The validation number shall be nonlocational and shall not be the book or ticket number. The validation number shall contain the elements described in Appendix G. Three (3) consecutive digits of the validation number will be overlined using a reconstructable algorithm such that the first two digits of the validation numbers are not used and the three digits selected for over-lining appear random. 3. Bar Code Characters. Bar code characters shall be printed on the back of the tickets as follows: RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-433 3.11-434 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION a. The bar code shall have the elements depicted in Appendix H, subject to revision by the Lottery; and b. The encryption algorithm, when used to decrypt the validation number, in conjunction with other game information, must determine if the ticket represents a low-tier winner, in which case it must provide a bit-mapped offset to determine its value. If the ticket is not a low-tier winner, it must provide a validation key for lookup on the mid- and high-tier winner validation file. 4. Randomization. The odds of winning any prize of any level on a given ticket must not vary from the odds prize structure due to deficiencies in randomization, including, without limitation, the ticket's location in its channel, page, book, shipping box, or pool; or by virtue of the contents (whether exposed or covered with rub-off) of any other ticket in the same or neighboring channel, page, book, shipping box, or pool (except insofar as the Lottery may or may not, in the final approved prize structure, specify the total number of winners above and below a preset prize amount in a given single book or pool). 5. Pickout. Winning status must not be determinable from any characteristics of the tickets other than by the play symbols concealed by the rub-off material. In particular, and without limitation: a. Physical Features. It shall not be possible to locate a winning ticket by virtue of any characteristics of the tickets including, but not limited to, any variation or irregularity in the front or back display printing, stock, perforations, cuts, exposed book numbers, exposed ticket numbers, bar code, staples, folds, packaging, color or thickness or texture of rub-off material, overprints, protective coating, printing registration or mis-registration. Winners shall be evenly distributed throughout the entire game and will not bear any identifying characteristics. b. Invasive Techniques. It shall not be possible to ascertain whether a ticket is a winning or nonwinning ticket, using a practical or economical technique, unless the application of the technique renders the ticket not salable to the public or easily recognizable as having been tampered with. In particular, it shall not be possible to "see through" the rub-off spots with any practically available device or technique including, without limitation, high intensity light, x-ray, infrared, ultraviolet light, laser, chemical means, electrical means, photographic means, copying machine intrusion techniques, thermal techniques, microsurgery, microscopes, optical fibers, freezing, mechanical means, cut or peeling, electrostatics, or chemical means to include solvent. 6. Tampering. The transparent, colored security tint coating or security colored (primer) coating must be uniform so that irregularities caused by tampering can be easily detected by retail agents. A colored transparent coating over the game play data and/or a colored primer coating beneath the game play data must exhibit obvious damage when game data alteration methods are employed. In addition, it is desirable that the color of the security tint or colored primer coating not be easily reproduced using current photocopier technology. a. Benday Patterns. Benday patterns are required unless the Vendor proposes an alternative security feature that is approved by the Maine Lottery. The Benday patterns must not interfere with game data legibility, must pass through all of the game data symbols, and must be uniform in density and appearance throughout the tickets. In addition, the color of the patterns must not be similar to that of the security tint and/or colored primer (e.g., pink tickets and red/magenta patterns). The patterns should complicate various types of data alteration methods. The Vendor must be able to print tickets for a single game with at least two (2) Benday pattern colors, one color per ticket. b. Lily Pad. The areas on which the game data is printed (including bar codes and inventory control data when appropriate) shall contain a background coating (mask or lily pad). This coating shall be free of voids and scratches, which are visible without magnification, and shall be devoid of holes or marks, which will complicate detection of tampering. The background area must adhere to the underlying surface and must exhibit obvious damage when alteration or delamination techniques are applied. The Vendor’s printing process must support multiple lily pad colors. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In this section, Scientific Games exhibits our key ticket security features. These features demonstrate the exceptional security processes we have in place to ensure we provide instant ticket games with the quality and security the Maine State Lottery has come to know and expect. We understand that upon testing tickets found to be without these features will be rejected by the Lottery. 3.11.4.3.1 RETAILER VALIDATION CODES RFP Requirement: Each ticket shall have a code for use by retail agents in verifying and paying prizes. The code symbols must float around the game data and will appear in the play area in the correct sequence and read correctly from left to right. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that each ticket is to have a code for use by retail agents in verifying and paying prizes. The code symbols will float around the game data and will appear in the play area in the correct sequence and read correctly from left to right. — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-435 3.11-436 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Retailer validation code Figure 3.11-92: Instant Game Retailer Validation Code Example Game validation codes help prevent fraudulent ticket alteration attempts. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.3.2 VALIDATION NUMBER RFP Requirement: Each ticket shall have a validation number covered by the rub-off material that shall allow for winning ticket claims validation and reconstruction of all covered play symbols. Each ticket must have a unique validation number within the game. The validation number shall be nonlocational and shall not be the book or ticket number. The validation number shall contain the elements described in Appendix G. Three (3) consecutive digits of the validation number will be overlined using a reconstructable algorithm such that the first two digits of the validation numbers are not used and the three digits selected for over-lining appear random. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that each ticket is to have a validation number covered by the rub-off material that allows for winning ticket claims validation and reconstruction of all covered play symbols. Each ticket will have a unique validation number within the game. The validation number will be non-locational and will not be the book or ticket number. The validation number will contain the elements described in Appendix G. We understand that three consecutive digits of the validation number are to be overlined using a reconstructable algorithm such that the first two digits of the validation numbers are not used and the three digits selected for over-lining appear random. In this section, we provide information on the game generation software used to create instant ticket validation numbers (see Figure 3.11-93) and the way in which this method provides an added layer of security in the ticket redemption process. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-437 3.11-438 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Figure 3.11-93: Sample Validation Number Covering the validation number with scratch-off material provides an added layer of security in the redemption process. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-439 3.11-440 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.3.3 3.11.4.3.3.A BAR CODE CHARACTERS BAR CODE CHARACTERS RFP Requirement: The bar code shall have the elements depicted in Appendix H, subject to revision by the Lottery; and Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that bar code characters will be printed on the back of the tickets as follows. The bar code shall have the elements depicted as follows from Appendix H, subject to revision by the Lottery; and as requested in Appendix H, the front and back of Maine State Lottery tickets will contain the following elements: ● Front – A DataMatrix or other bar code used for validation will be under the scratch off overprint for each ticket and contain encrypted data necessary for validation by lottery retailers or players using bar code reading technology. The data will include at a minimum, 3 digit Game Number, 6 digit Book Number, 2 digit Check Digit, encrypted validation number, and 3 digit ticket number. A human readable 12 digit string (VIRN) will also be included for the purpose of manual validation and/or lottery ticket reconstruction. ● Back – The back of the ticket will include a UPC defining the price of the ticket that can be scanned using bar code reading technology at retailer locations. A separate bar code using a standard Interleaved 2 of 5 symbology to be used for ticket management functions at the Lottery and retailer locations will be included and contain a minimum, 3 digit game number, 6 digit pack number, 2 digit check digit and 3 digit ticket number. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-441 3.11-442 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-443 3.11-444 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-445 3.11-446 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION UPC CODES All UPC codes imaged on instant lottery tickets produced by Scientific Games conform to the specifications published by the Uniform Product Code Council, Inc. The UPC is printed on the back of the ticket using our standard inks that do not smear or distort during normal product usage. UPC bar codes are static, nonvariable bar codes and are customarily display-printed on the ticket, not imaged. Scientific Games will print a unique UPC code on the ticket back for all Maine State Lottery instant ticket games. The UPC will be in the form specified in Appendix H. 3.11.4.3.3.B ENCRYPTION ALGORITHM RFP Requirement: The encryption algorithm, when used to decrypt the validation number, in conjunction with other game information, must determine if the ticket represents a low-tier winner, in which case it must provide a bit-mapped offset to determine its value. If the ticket is not a low-tier winner, it must provide a validation key for lookup on the mid- and high-tier winner validation file. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the encryption algorithm, when used to decrypt the validation number, in conjunction with other game information, will determine if the ticket represents a low-tier winner, in which case it will provide a bit-mapped offset to determine its value. If the ticket is not a low-tier winner, it will provide a validation key for lookup on the mid- and high-tier winner validation file. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-447 3.11-448 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-449 3.11-450 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-451 3.11-452 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.3.4 RANDOMIZATION RFP Requirement: The odds of winning any prize of any level on a given ticket must not vary from the odds prize structure due to deficiencies in randomization, including, without limitation, the ticket's location in its channel, page, book, shipping box, or pool; or by virtue of the contents (whether exposed or covered with rub-off) of any other ticket in the same or neighboring channel, page, book, shipping box, or pool (except insofar as the Lottery may or may not, in the final approved prize structure, specify the total number of winners above and below a preset prize amount in a given single book or pool). Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that the odds of winning any prize of any level on a given ticket must not vary from the odds prize structure due to deficiencies in randomization, including, without limitation, the ticket’s location in its channel, page, book, shipping box, or pool; or by virtue of the contents (whether exposed or covered with rub-off) of any other ticket in the same or neighboring channel, page, book, shipping box, or pool (except insofar as the Lottery may or may not, in the final approved prize structure, specify the total number of winners above and below a preset prize amount in a given single book or pool). — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-453 3.11-454 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-455 3.11-456 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.3.5 PICKOUT RFP Requirement: Winning status must not be determinable from any characteristics of the tickets other than by the play symbols concealed by the rub-off material. In particular, and without limitation: Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the winning status must not be determinable from any characteristics of the tickets other than by the play symbols concealed by the rub-off material. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-457 3.11-458 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-459 3.11-460 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-461 3.11-462 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-463 3.11-464 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-465 3.11-466 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-467 3.11-468 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-469 3.11-470 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-471 3.11-472 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-473 3.11-474 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.3.5.B INVASIVE TECHNIQUES RFP Requirement: It shall not be possible to ascertain whether a ticket is a winning or non-winning ticket, using a practical or economical technique, unless the application of the technique renders the ticket not salable to the public or easily recognizable as having been tampered with. In particular, it shall not be possible to "see through" the rub-off spots with any practically available device or technique including, without limitation, high intensity light, x-ray, infrared, ultraviolet light, laser, chemical means, electrical means, photographic means, copying machine intrusion techniques, thermal techniques, microsurgery, microscopes, optical fibers, freezing, mechanical means, cut or peeling, electrostatics, or chemical means to include solvent. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands it shall not be possible to ascertain whether a ticket is a winning or non-winning ticket, using a practical or economical technique, unless the application of the technique renders the ticket not salable to the public or easily recognizable as having been tampered with. In particular, it shall not be possible to “see through” the rub-off spots with any practically available device or technique including, without limitation, high intensity light, x-ray, infrared, ultraviolet light, laser, chemical means, electrical means, photographic means, copying machine intrusion techniques, thermal techniques, microsurgery, microscopes, optical fibers, freezing, mechanical means, cut or peeling, electrostatics, or chemical means to include solvents. For complete details on our methods to prevent ticket compromise and technical remedies for potential invasive techniques, please refer to our ticket security testing in Section 3.11.4.4. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-475 3.11-476 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.3.6 TAMPERING RFP Requirement: The transparent, colored security tint coating or security colored (primer) coating must be uniform so that irregularities caused by tampering can be easily detected by retail agents. A colored transparent coating over the game play data and/or a colored primer coating beneath the game play data must exhibit obvious damage when game data alteration methods are employed. In addition, it is desirable that the color of the security tint or colored primer coating not be easily reproduced using current photocopier technology. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The transparent, colored security tint coating or security colored (primer) coating will be uniform so that irregularities caused by tampering can be easily detected by retail agents. A colored transparent coating over the game play data and/or a colored primer coating beneath the game play data will exhibit obvious damage when game data alteration methods are employed. In addition, the color of the security tint or colored primer coating will not be easily reproduced using current photocopier technology. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-477 3.11-478 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.3.6.A BENDAY PATTERNS RFP Requirement: Benday patterns are required unless the Vendor proposes an alternative security feature that is approved by the Maine Lottery. The Benday patterns must not interfere with game data legibility, must pass through all of the game data symbols, and must be uniform in density and appearance throughout the tickets. In addition, the color of the patterns must not be similar to that of the security tint and/or colored primer (e.g., pink tickets and red/magenta patterns). The patterns should complicate various types of data alteration methods. The Vendor must be able to print tickets for a single game with at least two (2) Benday pattern colors, one color per ticket. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that benday patterns are required unless we propose an alternative security feature that is approved by the Maine State Lottery. We understand that the benday patterns will not interfere with game data legibility, will pass through all of the game data symbols, and will be uniform in density and appearance throughout the tickets. In addition, the color of the patterns will not be similar to that of the security tint and/or colored primer (e.g., pink tickets and red/ magenta patterns). The patterns will complicate various types of data alteration methods. Scientific Games is able to print tickets for a single game with at least two benday pattern colors, one color per ticket. For additional details on benday patterns, please see the anti-counterfeiting security information in Section 3.11.4.3.5. 3.11.4.3.6.B LILY PAD RFP Requirement: The areas on which the game data is printed (including bar codes and inventory control data when appropriate) shall contain a background coating (mask or lily pad). This coating shall be free of voids and scratches, which are visible without magnification, and shall be devoid of holes or marks, which will complicate detection of tampering. The background area must adhere to the underlying surface and must exhibit obvious damage when alteration or delamination techniques are applied. The Vendor’s printing process must support multiple lily pad colors. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the areas on which the game data is printed (including bar codes and inventory control data when appropriate) shall contain a background coating (mask or lily pad). This coating will be free of voids and scratches, which are visible without magnification, and be devoid of holes or marks, which will complicate detection of tampering. The background area will RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-479 3.11-480 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION adhere to the underlying surface and will exhibit obvious damage when alteration or delamination techniques are applied. The printing process will support multiple lily pad colors. For additional details on lily pad construction, please see the planning and production of instant ticket information in Section 3.11.3. 3.11.4.4 TICKET SECURITY TESTING RFP Requirement: For Lottery security testing, the Vendor must provide books of tickets as needed for each new game or re-order. The book numbers of the respective books desired for testing will be provided by the Maine Lottery to the Vendor. Vendor. The Vendor must meet the following requirements: 1.Instant tickets must meet the following three primary security criteria: a. Marketability. This is construction of the ticket secure enough for the ticket to endure reasonable environmental rigors and still be readily marketable? b. Ability to Compromise. This is construction of the ticket secure enough for the ticket to withstand attempts to determine if the ticket is a winning or a non-winning ticket without removing a readily noticeable amount of the coatings on the play area of the ticket within a reasonable time frame, by methods and materials available to the public? c. Ability to Alter. This is construction of the ticket secure enough for the ticket to withstand attempts to alter the play data, prize amounts, or bar code for a specified length of time and produce a redeemable winning ticket from a non-winning ticket, and/or increase the prize amount on the ticket by methods and materials available to the public? Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that for Lottery security testing, we must provide books of tickets as needed for each new game or re-order. The book numbers of the respective books desired for testing will be provided by the Maine State Lottery. Scientific Games will meet the following three primary security criteria: A. Marketability – Our ticket construction is secure enough for tickets to endure reasonable environmental rigors and still be readily marketable. B. Ability to Compromise – Our ticket construction is secure enough for the ticket to withstand attempts to determine if the ticket is a winning or a nonwinning ticket without removing a readily noticeable amount of the coatings on the play area of the ticket within a reasonable time frame, by methods and materials available to the public. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION C. Ability to Alter – Our ticket construction is secure enough for the ticket to withstand attempts to alter the play data, prize amounts, or bar code for a specified length of time and produce a redeemable winning ticket from a nonwinning ticket, and/or increase the prize amount on the ticket by methods and materials available to the public. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-481 3.11-482 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-483 3.11-484 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-485 3.11-486 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-487 3.11-488 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.5 TICKET TESTING FAILURE RFP Requirement: Failure of any ticket to pass any of the security tests will be cause for additional testing to determine the repeatability and practicality of the failed method and the range of pools of tickets in which the problem is repeated. If the problem affects fifty percent (50%) or more of the books in a given pool, the entire pool shall be rejected and replaced at the Vendor's expense. If the problem affects less than fifty percent (50%) of the pool, then only those books affected shall be rejected and replaced. If ten percent (10%) or more of the pools within a game are rejected, then the Lottery shall be entitled, at its sole option, to either reject the whole game or to have the affected pools replaced. In the event less than ten percent (10%) of the pools are rejected, the Vendor shall reprint such pools. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games agrees and understands that failure of any ticket to pass any of the security tests will be cause for additional testing to determine the repeatability and practicality of the failed method and the range of pools of tickets in which the problem is repeated. If the problem affects 50% or more of the books in a given pool, the entire pool will be rejected and replaced at the Scientific Games’ expense. If the problem affects less than 50% of the pool, then only those books affected will be rejected and replaced. If 10% or more of the pools within a game are rejected, then the Lottery will be entitled, at its sole option, to either reject the whole game or to have the affected pools replaced. In the event less than 10% of the pools are rejected, Scientific Games will reprint such pools. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-489 3.11-490 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.6 SUPPLEMENTAL SECURITY TESTING RFP Requirement: In addition to providing for the Minimum Security Standards Testing to be conducted by the Vendor during the printing of each new ticket game or game reorder, the Vendor shall provide the following services to facilitate supplemental ticket security testing: 1. The Lottery shall, at its discretion exercise its right to have testing of games conducted by an independent ticket security evaluation Vendor of the Lottery’s choosing. When required, ticket books will be selected, at random by the Maine Lottery, during or immediately upon the completion of the printing of the game. The selected tickets are to be forwarded to the independent evaluator via overnight courier service at the Vendor’s cost. 2. The Vendor will forward two (2) books from each new game or re-order of previously printed games to the Maine Lottery during or immediately upon the completion of printing of each game for Minimum Security Testing at the Lottery. These tickets will be selected at random by Lottery Security. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. In addition to providing for the Minimum Security Standards Testing to be conducted by Scientific Games during the printing of each new ticket game or game reorder, we agree to provide the following services to facilitate supplemental ticket security testing: 1. The Lottery will, at its discretion exercise its right to have testing of games conducted by an independent ticket security evaluation vendor of the Lottery’s choosing. When required, ticket books will be selected, at random by the Maine Lottery, during or immediately upon the completion of the printing of the game. The selected tickets are to be forwarded to the independent evaluator via overnight courier service at the Vendor’s cost. 2. Scientific Games will forward two books from each new game or re-order of previously printed games to the Maine Lottery during or immediately upon the completion of printing of each game for Minimum Security Testing at the Lottery. These tickets will be selected at random by Lottery Security. 3.11.4.7 GAMES SECURITY FEATURES RFP Requirement: Instant Ticket Games must meet rigorous security standards or be subject to rejection. The following requirements must be met by the Vendor: 1. Game Number. Each scratch-off game shall be assigned an alphanumeric identifier to be determined by the Lottery. The Vendor must support a minimum four (4) character game number. 2. Book Number. Each ticket shall bear a book number. Book numbers are to be consecutive (except for omissions) and non-duplicating in the game. The book number must be printed on all tickets in the book. 3. Individual Ticket Number. Each ticket shall bear an individual number. The tickets in each book shall be numbered consecutively starting with 000. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 4. Game Number, Book Number, Check Digit, and Ticket Number on the Tickets. The game number, book number, check digit, and ticket number shall be printed on the back of the ticket immediately above the bar code. On the front of the ticket, the game number, book number, and at the Lottery's option, the ticket number may be part of a concatenated number also containing the validation number. These numbers will be covered by rub-off material. Game design permitting, the ticket number will also be displayed in a quality control inspection window on the front of the ticket. 5. Book and Winner Location. The Vendor shall maintain strict control over records of ticket inventory. Records that would reveal the location of any books of tickets after leaving the Maine warehouse shall not be available to any employee of the Vendor. This information shall only be provided to designated Lottery employees. The location of winners in books must be unknown by operational staff. Procedures and controls must be in place to ensure the confidentiality and integrity of game information. Printing systems and data must not be accessible to those involved in the warehousing activities and vice-versa. 6. Book Records. The Vendor shall be able to produce complete records of the contents of each book of tickets when requested. These records, upon preparation, shall become the property of the Lottery. They shall be kept secure by the Vendor on Vendor's premises at Vendor's expense for up to two (2) years following the sales ending prize redemption deadline of each game. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games understands that the Maine State Lottery’s instant ticket games must meet rigorous security standards or be subject to rejection. We will meet the following requirements: 1. Game Number Each scratch-off game will be assigned an alphanumeric identifier to be determined by the Lottery. We will support a minimum four (4) character game number. 2. Book Number Each ticket will bear a book number. Book numbers will be consecutive (except for omissions) and non-duplicating in the game. The book number will be printed on all tickets in the book. 3. Individual Ticket Number Each ticket will bear an individual number. The tickets in each book will be numbered consecutively starting with 000. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-491 3.11-492 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 4. Game Number, Book Number, Check Digit, and Ticket Number on the Tickets The game number, book number, check digit, and ticket number will be printed on the back of the ticket immediately above the bar code. We understand that on the front of the ticket, the game number, book number, and at the Lottery’s option, the ticket number may be part of a concatenated number also containing the validation number. These numbers will be covered by rub-off material. Game design permitting, the ticket number will also be displayed in a quality control inspection window on the front of the ticket. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-493 3.11-494 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-495 3.11-496 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 5. Book and Winner Location Scientific Games maintains strict control over records of ticket inventory. Records that would reveal the location of any books of tickets after leaving the Maine warehouse will not be available to any employee of Scientific Games. This information shall only be provided to designated Lottery employees. The location of winners in books are unknown by operational staff. Procedures and controls are in place to ensure the confidentiality and integrity of game information. Printing systems and data are not accessible to those involved in the warehousing activities and vice-versa. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-497 3.11-498 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 6. Book Records Scientific Games will be able to produce complete records of the contents of each book of tickets when requested. These records, upon preparation, will become the property of the Lottery. They will be kept secure by Scientific Games on our premises at our expense for up to two years following the sales ending prize redemption deadline of each game. — CONFIDENTIAL INFORMATION BEGINS HERE — — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-499 3.11-500 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.8 PLANT SECURITY RFP Requirement: The plants or facilities in which the tickets are to be produced or stored shall be equipped with a complete and operating security system. The Vendor and its sub- Vendors, if any, must implement and maintain quality control and security procedures requested by the Maine Lottery, meeting, in particular, that security provisions for and during the entire production of each game protect the instant tickets and game information. The Vendor must also store all work in progress, including all finished tickets awaiting shipment, in a locked and secure area. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. The Alpharetta facility in which Maine State Lottery tickets are currently produced and stored is equipped with a complete and operating security system. WIth 24-hour surveillance and CCTV, our Alpharetta printing facility is designed specifically Scientific Games has in place and to provide a highly secure manufacturing maintains quality control and environment. security procedures as requested by the Maine State Lottery, meeting, in particular, that security provisions for and during the entire production of each game protect the instant tickets and game information. We agree to store all work in progress, including all finished tickets awaiting shipment, in a locked and secure area. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-501 3.11-502 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-503 3.11-504 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-505 3.11-506 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-507 3.11-508 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-509 3.11-510 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-511 3.11-512 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-515 3.11-516 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-517 3.11-518 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-519 3.11-520 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-521 3.11-522 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-523 3.11-524 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-525 3.11-526 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.9 PLANT AND PRINTING EQUIPMENT INSPECTIONS RFP Requirement: The Lottery requires that the Vendor cooperate with inspections of the printing plant, printing equipment and processes, and individual print runs. The Lottery may acquire the expertise of third parties to conduct the inspections. The results of such inspections will be reports to the Lottery that may be discussed at quality improvement meetings and may result in quality improvement action items for the Vendor. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. The Lottery requires that Scientific Games cooperate with inspections of the printing plant, printing equipment and processes, and individual print runs. We understand that the Lottery may acquire the expertise of third parties to conduct the inspections. The results of such inspections will be reports to the Lottery that may be discussed at quality improvement meetings and may result in quality improvement action items for Scientific Games. 3.11.4.10 END-TO-END SECURITY FOR TICKETS RFP Requirement: Facilities, organization, and procedures must be designed to ensure the security and integrity of the games. The Vendor will be responsible for the secure transportation of tickets. 1. The Proposal should specify the methods and carriers by which tickets are to be transported securely from Vendor’s plant to its Maine Warehouse. All transportation of tickets to the Warehouse shall be on a dedicated and sealed vehicle. Loading and unloading must be entirely secure. 2. The Proposal should also describe how tickets will be transported securely from the Maine Lottery’s own warehouse to retail agents, using a Vendor-provided delivery mechanism. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games’ facilities, organization, and procedures are designed to ensure the security and integrity of the games. We agree to be responsible for the secure transportation of tickets. In the following section, Scientific Games has specified the methods and carriers by which tickets are to be transported securely from our Alpharetta, Georgia facility to our Maine Warehouse. All transportation of tickets to the Warehouse will be on a dedicated and sealed vehicle. Loading and unloading will be entirely secure. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-527 3.11-528 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Our response also describes how tickets will be transported securely from the Maine State Lottery’s own warehouse to retail agents, using a Scientific Gamesprovided delivery mechanism. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-529 3.11-530 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-531 3.11-532 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-533 3.11-534 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.11 SECURITY BREACH REPORTING AND INVESTIGATION RFP Requirement: Breaches of security are a serious matter and must be reported immediately for joint action by the Vendor and the Lottery. The Vendor must at a minimum meet the following requirements: Upon discovery of any breach of security, the Vendor must immediately notify by telephone the Lottery immediately followed up with written notification by e-mail or facsimile transmission at a number to be provided by the Lottery, detailing the specifics of the occurrence and what steps have been taken to correct the problem. The Lottery will be the sole judge of the adequacy of the steps taken and reserves the right to specify other steps to be taken. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games agrees and understands that breaches of security are a serious matter. We acknowledge that breaches must be reported immediately for joint action by Scientific Games and the Lottery. We agree to meet the following requirement. Upon discovery of any breach of security, Scientific Games will immediately notify the Lottery by telephone. We will then immediately follow up with written notification by e-mail or facsimile transmission at a number to be provided by the Lottery. During this communication, Scientific Games will detail the specifics of the occurrence and what steps have been taken to correct the problem. The Lottery will be the sole judge of the adequacy of the steps taken and reserves the right to specify other steps to be taken. 3.11.4.12 PRIZE PAYMENT DISPUTES RFP Requirement: Periodically a player will present a ticket for payment that the player claims is an authentic winner but that does not validate as a winning ticket. In this case, the ticket must be analyzed to determine whether it should legitimately be paid. In such cases, the Vendor shall be required to assist the Lottery, within the scope of the Contract and at no additional charge, in an investigation of whether to support the player’s claim. This may require the Vendor to bring to bear production records, shipping records, and ticket laboratory analysis. This service must be provided in a confidential and secure manner. The Vendor may be liable for ticket refunds or payments arising as a result of errors or faults by the Vendor’s products, systems, staff, or sub-Vendors. These cases include, but are not limited to, misprints, bar code errors, and other errors that may present a cause for product replacement, player refunds, or payment of a non-winning ticket (as established by the validation file) that appears to be a winner. Determination of a qualifying error will be made by the Lottery. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-535 3.11-536 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Upon request by the Lottery, the Vendor shall provide to authorized Lottery personnel only, reconstruction of the play data of any ticket using the game, book and ticket numbers or the validation number. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that periodically a player will present a ticket for payment that the player claims is an authentic winner but that does not validate as a winning ticket. In this case, the ticket will be analyzed to determine whether it should legitimately be paid. In such cases, Scientific Games understands that we will be required to assist the Lottery, within the scope of the Contract and at no additional charge, in an investigation of whether to support the player’s claim. This may require us to bring to bear production records, shipping records, and ticket laboratory analysis. This service will be provided in a confidential and secure manner. We understand that we may be liable for ticket refunds or payments arising as a result of errors or faults by Scientific Games’ products, systems, staff, or subVendors. These cases include, but are not limited to, misprints, bar code errors, and other errors that may present a cause for product replacement, player refunds, or payment of a non-winning ticket (as established by the validation file) that appears to be a winner. Determination of a qualifying error will be made by the Lottery. Upon request by the Lottery, Scientific Games will provide to authorized Lottery personnel only, reconstruction of the play data of any ticket using the game, book and ticket numbers or the validation number. Scientific Games will support the Lottery in any prize payment dispute. This support will be delivered to the Lottery with the highest level of security possible and will include all of the resources available to Scientific Games – including equipment, experts and information (ticket reconstructions) – and is offered at no additional charge. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.4.13 BUSINESS CONTINUITY PLAN RFP Requirement: Continuity of the Lottery’s instant ticket business is vitally dependent on game design operations and facilities; printing plants, the Maine-based Warehouse. Accordingly, the Vendor shall operate under a Lottery-approved business continuity plan. The Business Continuity Plan must, at a minimum, incorporate the following topics: 1. Business Impact Analysis; 2. Risk, Threat, and Vulnerability Analysis; 3. Recovery Strategy; 4. Emergency Response; 5. Plan Activation; 6. Recovery Operations; and 7. Plan Validation, Testing, and Maintenance In the Proposal, the Vendor should outline its approach to business continuity, addressing how the infrastructure to produce and deliver Maine Lottery instant tickets will be protected, specifying any facilities and delivery methods. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understands that the continuity of the Lottery’s instant ticket business is vitally dependent on game design operations and facilities; printing plants, the Maine-based warehouse. Accordingly, Scientific Games will operate under a Lottery-approved business continuity plan. On the following pages, we have outlined our approach to business continuity, addressing how the infrastructure to produce and deliver Maine Lottery instant tickets will be protected, specifying any facilities and delivery methods. As your current supplier of instant game products, Scientific Games currently maintains and operates a Lottery-approved business continuity plan that includes all phases of ticket production for the Maine State Lottery. The plan will detail strategies and procedures to rapidly recover from a man-made or natural disaster or other event. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-537 3.11-538 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-539 3.11-540 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-541 3.11-542 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-543 3.11-544 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-547 3.11-548 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-549 3.11-550 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.5 INVENTORY CONTROL, ORDER PACKAGING, DELIVERY, RETURNS RFP Requirement: At its own Warehouse in Maine, the Vendor shall be responsible for receiving instant games, loading games onto/off of Warehouse shelves, accepting returns, and destroying unused/unusable stock as appropriate. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. At our facility in Gardiner, Maine, Scientific Games will responsible for receiving instant games, loading games onto/off of warehouse shelves, accepting returns, and destroying unused/unusable stock as appropriate. 3.11.5.1 WAREHOUSE INVENTORY CONTROL AND REPORTING RFP Requirement: The Vendor must maintain close control over the Warehouse inventory and maintain an orderly operation. The Lottery will monitor Warehouse operations to enforce this discipline. The Vendor shall, at a minimum, meet the following requirements: 1. The Vendor must work closely with the Maine Lottery to ensure that adequate supplies of tickets are always available. Vendor 2. The Vendor must provide controls designed to monitor the quality of warehoused tickets to the extent that visual inspection and observation would reveal defects (e.g., poor print alignment, scratches in latex, short books, damaged products). Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games will maintain close control over the warehouse inventory and maintain an orderly operation. The Lottery will monitor warehouse operations to enforce this discipline. Scientific Games will, at a minimum, meet the following requirements: 1. Scientific Games will work closely with the Maine Lottery to ensure that adequate supplies of tickets are always available. 2. Scientific Games will provide controls designed to monitor the quality of warehoused tickets to the extent that visual inspection and observation would reveal defects (e.g., poor print alignment, scratches in latex, short books, damaged products). RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-551 3.11-552 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.5.2 ORDER PACKING RFP Requirement: 1. The Lottery will collect batches of instant tickets from the Vendor’s Warehouse, and stage in them in the Maine Lottery warehouse. From there the Lottery will be responsible for picking and packing orders. 2. The Vendor shall provide the terminals, printers, and all automation for the Maine Lottery to pick and pack orders, and track shipped orders. 3. Picking and packing must include initial game allocation orders for new games. Initial game orders shall be distinguishable from ordinary orders and will be issued on a time schedule to be determined by the Lottery to support sales of the new game. 4. The Vendor’s system must generate on schedule and on demand, a series of order fulfillment reports, including the following: packer statistics; game carton lookup; courier manifest reports; inventory reports; pending and filled order detail. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. 1. The Lottery will collect batches of instant tickets from Scientific Games Gardiner warehouse, and stage in them in the Maine Lottery warehouse. From there the Lottery will be responsible for picking and packing orders. 2. Scientific Games will provide the terminals, printers, and all automation for the Maine Lottery to pick and pack orders, and track shipped orders. 3. Picking and packing will include initial game allocation orders for new games. Initial game orders will be distinguishable from ordinary orders and will be issued on a time schedule to be determined by the Lottery to support sales of the new game. 4. Scientific Games’ system will generate on schedule and on demand, a series of order fulfillment reports, including the following: packer statistics; game carton lookup; courier manifest reports; inventory reports; pending and filled order detail. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.5.3 DESTRUCTION RFP Requirement: Instant tickets unsuitable for further use must be destroyed by the Vendor according to Lottery procedures. 1. Ticket destruction and disposal must occur in a completely secure manner and at the authorization of the Lottery. The Proposal should describe the Vendor’s approach to secure ticket destruction. 2. Ticket destruction must occur in an environmentally responsible manner. The Proposal should describe the Vendor’s environmentally responsible approach to ticket destruction. Scientific Games’ Response: EXCEEDS: Scientific Games has read, understands, and complies with this RFP requirement, and, where indicated, exceeds or significantly exceeds this RFP requirement. Scientific Games will destroy instant tickets unsuitable for further according to Lottery procedures. Ticket destruction will occur in an environmentally responsible manner. The ticket destruction and disposal will occur in a completely secure manner and at the authorization of the Lottery. Scientific Games offers destruction services to the Maine State Lottery. We have provided a description of our process for the transport and environmentally responsible method of destruction of returned instant tickets of closed games at our Alpharetta, Georgia facility. As a current instant ticket provider for dozens of lotteries, Scientific Games is familiar with the lottery industry’s preferred destruction practices and has successfully provided this service. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-553 3.11-554 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-555 3.11-556 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION 3.11.6 3.11-557 SYSTEM INTERFACES AND DATA MANAGEMENT RFP Requirement: The Lottery shall obtain and fulfill orders for instant tickets using automation supplied by the Vendor. The Vendor is responsible for hardware, software, and systems operation for telemarketing, order picking/packing, warehouse inventory, book return processing, and shipping 1. The Proposal shall identify what software and hardware configuration is proposed to operate the ticket logistics applications. The Vendor’s systems that support telemarketing, picking/packing, shipping, etc. must demonstrate fault tolerance so that there is no single point of failure that can bring ordering and warehouse operations to a halt. This requires redundancy in communications, workstations, printers, and servers, as necessary. Scientific Games’ Response: COMPLIES: Scientific Games has read, understands, and complies with this RFP requirement. Scientific Games understand the Maine State Lottery will obtain and fulfill orders for instant tickets by utilizing automation supplied by Scientific Games. Scientific Games will provide the hardware, software, and systems operation for telemarketing, order picking/packing, warehouse inventory, book return processing, and shipping (including tracking of shipped packages). Scientific Games has identified the proposed software and hardware configuration to operate the ticket logistics applications in the following response. — CONFIDENTIAL INFORMATION BEGINS HERE — RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY CONFIDENTIAL 3.11-558 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION — CONFIDENTIAL INFORMATION ENDS HERE — CONFIDENTIAL RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION Scientific Games does not have any “Supplemental Information” for this section. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY 3.11-2 SECTION 3.11: INSTANT TICKET PRINTING SPECIFICATIONS – INTRODUCTION This page intentionally left blank. RFP NO. 201207350 ● NOVEMBER 1, 2012 ● MAINE STATE LOTTERY