Farmer, Margaret (ATG) From: Sent: To: Cc: Subject: Farmer, Margaret (ATG) Tuesday, June 19, 2012 4:23 PM Dunbar, Kevin (ATG) Plachy, Sue (ATG); Jernigan, Shanie (ATG) June Records Retention - CPR Spokane/Tacoma Hi Kevin, Please see the attached chart. If anyone has questions, let me know. Thanks! 2012-06.xlsx Margaret Farmer Paralegal Consumer Protection-Seattle (206) 389-2521 Margaretf@atg.wa.gov Please print only when necessary. This communication may contain privileged or other confidential information. If you know or believe that you have received it in error, please advise the sender by reply e-mail and immediately delete the message and any attachments without copying or disclosing the contents. 1 [2b] 10304400 TVI, Inc. or Savers, Inc. or Value Village Woodinville Athletic Club & Burlington Athletic [2b] General 6/28/2006 Tacoma 10281572 Destroy at Records Center Clemmons, Brooks (ATG) From: Zurlini, Jack (ATG) Sent: Monday, November 17, 2008 3:30 PM To: Plachy, Sue (ATG) Subject: FW: Aging and Long Term Care meeting, Friday, Nov. 21 Attachments: PMC08?41.doc Jack G. Zurlini, Jr. Assistant Attorney General Consumer Protection Division 1116 W. Riverside Ave. Spokane, WA 99201 (509)456-3123 From: Beamer, Nick Sent: Monday, November 17, 2008 3:31 PM To: Zurlini, Jack (ATG) Subject: RE: Aging and Long Term Care meeting, Friday, Nov. 21 From: Zurlini, Jack (ATG) Sent: Monday, November 17, 2008 2:42 PM To: Beamer, Nick Cc: Ehr, Russell' Plach Sue ATG Subject: Jack G. Zurlini, Jr. Assistant Attorney General Consumer Protection Division 1116 W. Riverside Ave. Spokane, WA 99201 (509)456-3123 From: Beamer, Nick Sent: Friday, November 14, 2008 5:15 PM To: Zurlini, Jack (ATG) Cc: Ehr, Russell Subject? From: Zurlini, Jack (ATG) Sent: Friday, November 14, 2008 3:37 PM To: Beamer, Nick Subject: RE: Aging and Long Term Care meeting, Friday, Nov. 21 Jack G. Zurlini, Jr. Assistant Attorney General Consumer Protection Division 1116 W. Riverside Ave. Spokane, WA 99201 (509)456-3123 From: Beamer, Nick Sent: Friday, November 14, 2008 1:12 PM To: Zurlini, Jack (ATG) Subject: Aging and Long Term Care meeting, Friday, Nov. 21 Nick Beamer Executive Director 509-458-2509 e-mail: Beamen@dshs.wa.qov s? sass-gm geessmmes 1,5,7. ma 7 .. . . Salli-3711771151313 Shield? 9 ?31,135; 5* FAA {Nita} Ci X) i: This meeting site is barrier free. People needing special accommodations should contact the ALTCEW of?ce at (509) 45 8-2509 by 11/19/08. For the hearing impaired please call (509) 477-4442 Monday - Friday between 8:30 am. to 5:00 pm. Serving: Northern Ferry County Pend Oreille County Spokane County Stevens County ?Whitman County AGING LONG TERM CARE OF EASTERN WASHINGTON Clemmons, Brooks (ATG) From: Zurlini, Jack (ATG) Sent: Friday, October 17, 2008 8:50 AM To: 'William Sarsfield' Subject: RE: Hedge funds in grip of vicious selling cycle - - - WSIB (sarsfield) Jack G. Zurlini, Jr. Assistant Attorney General Consumer Protection Division 1116 W. Riverside Ave. Spokane, WA 99201 (509)456-3123 From: William Sarsfield Sent: Friday, October 17, 2008 7:30 AM To: Zurlini, Jack (ATG) Subject: Hedge funds in grip of vicious selling cycle - - - WSIB (sarsfield) 0 Skip to main content, accesskey 0 Homepage. accesskey Financial Times FT.com Search FT.com All times are London time Search News in the FT.com siteSearch[ Search Quotes in the FT.corn siteQuotes[ In depth Breadcrumb trail navigation: . FT Home 0 In depth 0 Hedge ?Jnds Services Email brie?ngs alerts RSS feeds Portfolio Currency converter Executive jobs Subscribe to FT.corn or view and edit vour subscription details. Hedge funds in grip of Vicious selling cycle 2 By Henny Sender Published: October 16 2008 22:55 Last updated: October 16 2008 22:55 Troubles mounted for some of the world?s biggest hedge funds on Thursday as Highland Capital Management told investors it was shutting down two of its ?nds and details emerged of big losses at The problems in the sector have set in motion a vicious cycle in the markets as hedge ?l?dS sell holdings to return money to worried investors, triggering further price declines and prompting more withdrawals. Investors pulled at least $43bn from hedge ?nds in September, according to TrimTabs Investment Research. ?Unfortunately, selling has begat selling as risk reduction and unwinding create spillover pressure on other funds with overlapping holdings,? Dinakar Singh, the founder of said in a letter to investors at the end of September. an affiliate of private equity firm TPG that had $l6bn under management at its peak told investors it was down 26 per cent through September of this year. ?The last quarter has been abysmal,? Mr Singh said. ?We clearly underestimated the potential damage to us from chaotic moves elsewhere.? Ken Griffin, founder of Citadel Investment Group, told investors in a letter that September was the worst month in its history and to expect more volatility. Citadel, which has $l8bn under management, estimated that its Kensington and Wellington funds were down 26-30 per cent during the ?rst week of October. Highland, one of the largest investors in the debt of companies owned by private equity, said it was closing two funds with $1.5bn in net asset value. Letters sent to investors in the ?l?dS say they plan to sell 40 per cent of their assets, mostly bank loans, in the next 12 months. At the end of June, Highland, which is known for its aggressive tactics in dealing with corporate borrowers, had about $3 8bn in assets in debt ?inds. It continues to control three other hedge funds. This week, Highland began trying to sell a portfolio of loans with a nominal value of $640m. Because Highland is such a big player in the market for loans and bonds of companies with high debt loans, its difficulties could send prices in such markets lower, putting pressure on other players. ?There are no assurances that the wind-down process will have a positive effect on the value of the portfolio or that further losses will be avoided,? the Highland letters said. Copyright The Financial Times Limited 2008 . Print article 0 Email article - Qttdetreptints CHOICE Lex: Hedge funds - Oct-16 The Short View: Hedge funds - Oct-16 Permal moves into distressed sales - Oct-13 The long and short of ?nancials - Oct-05 Hedge fund reinvention is on the cards - Oct-05 The Short View: Hedge funds - Oct-02 More in this section Hedge funds in grip of vicious selling cvcle US hedge funds suffer heavv withdrawals Hedge funds call for intervention on Lehman Plunging Russian asset values put hedge fund prices on the rack BlackRock signs up to voluntarv code Millions held in hedge funds lockdown Hedge fund blocks client withdrawals Hedge funds face worst vear Hedge funds prev on rivals Market volatilitv hits activitv US hedge funds rush to revamp strategies 0 Home 0 World - ngpanies Markets . 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Minimum delay 15 minutes All times are London time 0 Site map - Contactus 0 Help 0 Advertise with the FT Media centre FT Newspaper subscriptions FT Conferences - El?xndicatign 0 Corporate subscriptions 0 FT Group 0 Careers at the FT The Mergermarket Group Investors Chronicle Exec-Appointmentscom . Money Media 0 The Banker fDi Intelligence 0 MBA-Directcom The Non-Executive Director 0 Copyright The Financial Times 2008. and "Financial Times" are trademarks of The Financial Times Ltd. Privacy policy Terms Clemmons, Brooks (ATG) From: William Sarsfield Sent: Saturday, July 26, 2008 5:20 PM To: Zurlini, Jack (ATG) Cc: William Sarsfield Subject: Washington State Investment Board (WSIB) (signed email) Wm. Sarsfield Clemmons, Brooks (ATG) From: William Sarsfield Sent: Friday, April 11, 2008 10:00 AM To: Zurlini, Jack (ATG) Cc: Subject: Private equity Restoration - "Economist" FYI Attachments: _pixid=99002077 n'l.555555555555555555555zz5 .55555555555 5 5 5 5 -5555555555555555555555555 .5555555555555555555555 5 5 5 555 5 5 :?-55555555555555555555555?. 'l.555555555555555555555555 5555555555555555555555555 .5555555555555 555555 5555 555555555 5 555555 55555 .?-55555555555555555555555?. 'l.555555555555555555555555 5555555555555555555555555 .5555555555555 55555 5555 5555 5 555555 55555 5 5555555555555555555 usuau-nwuwuwum-n 5 5 5555555 5555 555 3: II.nun-.muunuunuu 333333 metastases :2 emanates: luvs-n .555555 .5555? .555555 FINANCE ECONOMICS Private equity Restoratlon Apr 10th 2008 From The Economist print edition The kings of capitalism want their thrones back SOVEREIGN-WEALTH funds did not do it. Joe Lewis, the billionaire investor who bet and lost on Bear Stearns, definitely did not do it. Will private-equity firms be any more successful at calling the end of the credit crunch? They seem ready to do so. TPG, a large buy-out group, led the $7 billion injection of capital into Washington Mutual (WaMu), described in a related story. TPG is also among a trio of big-name private- equity firms (Apollo and Blackstone are the others) that are reportedly negotiating with Citigroup to snap up $12 billion-worth of leveraged loans that have been stuck on the bank's balance sheet since the credit markets froze. A deal may be announced when Citi reveals first-quarter results on April 18th. The transactions highlight two things. One is the changed environment in which private-equity firms are operating. Frothy markets, public-to-private deals and easy lending terms have given way to distressed prices and lesser degrees of leverage: TPG is using $2 billion of its own cash to take a minority stake in WaMu, which will remain firmly listed. The other is that the industry still has lots of capital to put to work, no small matter in the current environment. Funds continue to flow in. The amount of money raised by America's private-equity funds in the first quarter of 2008 grew by 32% compared with the same period of 2007, according to data from Private Equity Analyst, a newsletter. Distressed debt is one of the areas taking up the slack left by shrinking volumes of splashy leveraged buy- outs. Shrugging off the embarrassment of seeing one of its fixed-income funds blow up in March, Carlyle Group this month closed a $1.4 billion fund to take advantage of bargain prices. Apollo, which has a long involvement in distressed debt, revealed plans on April 8th for an initial public offering. Funds focused on the ailing financial sector have since last year 555;, V. 7 attracted particularly large amounts of capital (see chart). That is a change. Banks are already highly leveraged, so they used to be 55;? considered less suitable for the traditional private-equity strategy of ladling on lots of debt. As borrowing has become more expensive, the accent on gearing up has softened. Buy-out types now talk enthusiastically of banks as being ?pre-levered?. Buy-out firms have to bring more to the table than a keen for value, however. True, they can sometimes benefit from inside knowledge. The talks with Citigroup are thought to involve leveraged loans made to TPG, Apollo and Blackstone themselves. founder, David Bonderman, knows WaMu well, having already had one spell on the bank's board. It may even suit private-equity firms to buy the debt of companies that then default, in order to gain control of them cheaply. But picking the bottom of falling markets is something that investors can do for themselves without paying hefty fees. With financial engineering a fading memory, the real value of private equity lies in improving the performance of portfolio companies. ?As leverage multiples go down, operational improvements will drive a higher proportion of the industry's required returns,? says Paul Mullins of Boston Consulting Group (BCG). Despite appearances, that shift in emphasis was well under way even before last summer. BCG analysed 32 companies that had been bought and sold by European private-equity firms before the crunch: more than half of the uptick in the value of these companies was due to higher sales and margins. Whether private-equity firms can work this kind of magic in financial institutions remains uncertain, however. Regulators are jumpy about who runs banks: TPG has reportedly promised WaMu's supervisor that it will not use its holding to exercise control. That rather defeats the point. Copyright 2008 The Economist Newspaper and The Economist Group. All rights reserved. Clemmons, Brooks (ATG) From: Sent: To: Cc: Subject: William Sarsfield [william_sarsfield@hotmail.com] Monday, July 28, 2008 1:45 PM Zurlini, Jack (ATG) wm_sarsfield@yahoo.com Pricing Private Equities Mon Jul 28, 2008 Â[ ] Â[ ] Decisions decisions by David Carey, Vipal Monga and Vyvyan Tenorio Updated 05:33 PM EST, Apr-22-2008 Private equity used to be a simpler business. Once predicated on the concept that management was better able outside the glare of the public markets and quarterly earning pressures to take struggling companies, remedy their problems and turn them out again, t business of leveraged buyouts has recently been turned on its ear. The culprit: mark-to-m accounting, which is now forcing private equity firms to struggle with many of the same pressures that beset public companies. Take the recent markdown four private equity firms took on their combined $7.1 billion equity investment in Freescale Semiconductor Inc., which they acquired in December 2006 for $17.6 billion. In 2007, Freescale's sales fell by 10%, to $5.7 billion, and its adjusted Ebitda dropped 18%, from $1.86 billion $1.53 billion. Despite the bad results, Freescale wound up generating $440 million in free cash flow last year it easily paid the $760 million of cash interest on its massive debt. In the past, the LBO sponsors — Blackstone Group LP, Carlyle Group, Permira Advisers LLP and TPG 1 Capital — would have booked their stakes at cost simply because the company wasn't close to default. Not 2007. According to a source, Blackstone, Carlyle and TPG all took 15% write-downs, roughly in line with Freescale's decline in Ebitda. Permira, a London-based firm whose investments are denominated in euros, w fell marginally against the dollar last year, took a 16.6% markdown. "It threatens what I consider the model of private equity," says Paul Levy, the head of New York middle-mark firm JLL Partners Inc. Still, he says, "we're following the rule." Just now, the mark-to-market regimen is being imposed on the private equity industry, owing to a U.S. accou rule known as FAS 157, promulgated in 2006 by the Financial Accounting Standards Board. Although the new standard is not to every leveraged buyout specialist's taste, some express qualified suppor "It's a pain," says one supporter, Diamond Castle Holdings LLC's CEO Lawrence Schloss, alluding to the "hours and hours" his aides recently spent with accountants trying to set credible market values for the eight companies in Diamond Castle's portfolio, none of which trade publicly. "But the rule makes sense." Whatever one's opinion, there's no debating the view of valuation specialist Lawrence Levine of the Chicago accounting firm RSM McGladrey Inc., who says: "It's a sea change for private equity" that's having "a big im on how private equity firms vet their results and report their returns. It also stands to amplify firms' unrealized losses in 2008 if the market remains turbulent, even though buyout executives say it had relatively little impa their results in 2007. The rule, which took effect Nov. 1, 2007 — just as the credit crunch was really settling in — swept aside buyo firms' long-standing practice of carrying assets at original cost up until they sold them. The only exceptions traditionally were stakes in publicly traded companies, which usually were marked just below market value, a stakes in companies that were in default or had gone bankrupt, which were written down or off. Because the better-performing LBO houses kept the bulk of their holdings at cost, many of which plainly had jumped in va they habitually would undervalue their portfolios, often by a wide margin. But now, owing to FAS 157, every private equity firm — along with hedge funds, banks, pension funds and e entity with an investment portfolio — must "fairly value" every single one of its investments, the criterion bein holding's likely current sale value. For those that don't trade publicly, buyout houses and their auditors must approximate the value as rigorously as they can, guided by the pricing of recent LBOs and valuations of "com or comparable public companies. While buyout firms do enjoy a certain degree of flexibility, most auditors sa they now require a robust and well-documented determination of fair value by their clients. "There's reduced wiggle room," says one accounting officer at a private equity firm, noting that, in the past, h firm could — lacking an exit or bankruptcy — decide when and how it wanted to write something up or down. the market must decide. "This has taken a lot of judgment away from accounting firms," the accounting office says. Some of these calls are tough. As the banks have discovered recently, finding comparable benchmarks in sometimes illiquid and turbulent markets can produce valuations that may be well below or above what make sense. In transactions like that of Spanish-language television broadcaster Univision Communications Inc private equity owners had to decide to mark the asset down based on the price of the debt, which had been beaten down in a depressed market. In the past, debt selling that low suggested that the company was slidin toward default, even if that was not an accurate snapshot of the situation today. See related story: Valuing Univision in abnormal times In recent weeks, private equity firms have spent many hours in the company of auditors, vetting investment values for their 2007 statements. The ensuing reports, many of which LBO firms' limited partners received in March, have afforded the firms' LPs a glimpse of a radical, unprecedented volatility in quarterly and annual investment results they can expect going forward. To be sure, even huge losses aren't likely to lead to the sort of bloodletting and bailouts commercial and investment banks have recently suffered, simply because the vast majority of LBO firms and the investment they manage have debt-free balance sheets. Still, the new mark-to-market accounting regime is certain to discombobulate some LPs who had come to think of private equity as a bastion of steadiness. Under the old accounting convention, most of private equity's surprises were windfall gains, not unexpected write-downs. 2 "Now, with the new formula," says one large LP in private equity, "even between quarters, and especially wh you've got sectors under attack and public comparables come down, you could end up throwing a lot of volat in numbers." And volatility, for a business considered relatively stable (at least until the exit), complicates the general partn relationship with the limited partner investors in their funds. As one partner at a prominent buyout shop puts it, "It's always easier when you can tell a simple story about fund: When you write something up, things are good, and when you write it down, things are bad. But volatili not good for an investor from a story point of view. " For the first time, LBO firms have started to write down assets they clearly would once have marked at cost, with Free–scale. Thus far, the write-downs have been modest. New York private equity giant Kohlberg Kravis Roberts & Co., for instance, wrote down a handful of holdin KKR Private Equity Investors LP, a portfolio of buyout investments that trades publicly on Amsterdam's Euro exchange. The markdowns, taken in last year's fourth quarter, resulted in $259.4 million of net unrealized los that dropped the fund's net asset value by 5.5%. Whereas several of the knocked-down valuations involved public companies whose share prices have tumbl such as France's PagesJaunes Groupe SA, Germany's ProSiebenSat.1 Media AG and Sun Microsystem Inc., some others did not. Among these were KKR PEI's write-downs for NXP BV, a Dutch semiconductor company similar to Freescale; Capmark Financial Group Inc., a U.S. commercial real estate lender, and Au Teile-Unger Holding GmbH, a German car parts and service-station chain. Of the three nonpublic companies, only ATU, on which the fund recorded an 83% write-down, is in severe financial trouble. And in the same way that Freescale's backers undoubtedly would not have taken a write-do under the old accounting scheme, KKR also, presumably, would have left untouched its investments in NXP Capmark, neither of which is close to default. Such departures from past practice point to the wider variability in reported performance that FAS 157 hence will bring about. When the economy is strong and markets are on the rise — as has been the case during mo the buyout industry's nearly 40-year history — the resulting boost to individual holdings and overall portfolio values will be reflected in the numbers much more quickly. On the other hand, when the economy ails and equities are in the dumps, as they are today, the downside im on private equity results will also become evident sooner in reported results. Whether these developments are good is hotly debated by private equity players. JLL's Levy, for one, believe that assigning hypothetical interim "market" values to nonpublic investments makes no sense for private equ given its focus on cash returns that can take years to cultivate and reap. For hedge funds, by contrast, Levy argues that FAS 157 makes perfect sense, considering that most hedge fund managers are paid performanc fees based in part on unrealized profits or losses. But private equity fund managers are paid incentives only realized gains. What's more, Levy views FAS 157's implicit short-term focus as a potentially dangerous distraction from priva equity firms' time-tested strategy of improving the companies they own in an atmosphere purged of short-term earnings pressures. Private equity's usual modus operandi, explains Levy, is to "go behind the curtain and do what you have to do to invest in the long term. You might be happy to have a bad quarter because you're tak step backward so you can lunge forward. All of that is thrown into question" by FAS 157, he says. Moreover, Howard Marks, chairman of Oaktree Capital Management LP, recently assailed FAS 157 for mo than simply destabilizing the credit markets and abetting illiquidity. He also attacked it for endorsing an imper standard above alternative valuation methods that are equally flawed. " 'Cost' is objective but often out of dat and far from accurate," Marks said in a memo to Oaktree clients. " 'Lower-of-cost-or-market' is conservative b asymmetrical in its error. 'Market value' is contemporary but not always reliable," since it "requires subjective judgments and bakes in price fluctuations that may prove transitory." LPs are also of two minds about the rule. Increased volatility certainly negates one of the attractions of privat 3 equity as an asset class that's historically been less volatile than the public market components of their fund portfolios. Many investors tend to rely on information provided by their general partners to report the net asse value of a fund portfolio. How they will react to the heightened volatility remains to be seen, but investors are braced for the ripple effects in both directions. Particularly galling in their view is that LPs have to value private equity assets as though they were selling th today, which suggests a much bigger haircut than what an LP might otherwise realize those assets for. Accounting firms also struggle with audits of discounted values that may not necessarily be easily justified. "I never pleasant from an LP's standpoint that we're having to reflect those write-downs in assets that we have intention of selling at the moment," one disgruntled investor says. On the other hand, mark-to-market accounting could help avoid the sharp disconnect between public and pri equities in a down cycle, as happened in 2001. As public market valuations fell and investors' overall portfolio shrank in size, LPs found themselves overallocated to private equity, since corresponding valuations hadn't c down. Many had to divest holdings at a considerable loss in the secondary market or stopped investing in PE altogether. Many pension funds and endowments in fact now buy and sell limited partnership stakes in the secondary m and need a reasonably precise idea of what those stakes are worth. Scott Sperling, co-president of Thomas Lee Partners LP in Boston, one of the country's largest buyout firms, says TH Lee Partners began conductin annual mark-to-market audits several years ago at the request of LPs who are active in the secondary marke For 2007, despite some high-profile write-downs on deals like Freescale, NXP and ATU, nearly all the private equity firms interviewed for this story said their audited results tended to preserve or even upgrade the carryi value of their portfolios. That, they said, was because they'd habitually booked so many holdings at below ma that their write-ups outnumbered their write-downs for last year. In 2008, however, the new accounting regime may trigger a wave of markdowns, judging solely by the public market's recent performance: From Jan. 1 through April 11 this year, the Standard & Poor's 500 index was d 9.2%. In 2007, by contrast, notwithstanding considerable market turbulence, the S&P 500 rose nearly 4%. One old habit FAS 157 doesn't seem to have entirely quashed is that of valuing holdings conservatively. Eve though buyout firms now must mark to market, valuations of public comparables can vary widely. And if, for instance, public stock multiples for plastics producers range between 9 and 15 times Ebitda, some buyout firms say they'll choose a multiple at the low end of that range when valuing their own plastics compa The reason for this, they explain, is that they'd prefer to avoid springing unpleasant surprises on their LPs. Sa one buyout player: "If you bought something for 2 times and have it marked at 5 times, then sell it for 4, it com across as a defeat when it should be a big victory. That's why we mark on the conservative side of fair marke value." That tendency, says one valuation expert, underscores the truth of the adage that old habits die hard. "We've to [encourage] our clients to change their expectations and their behavior, to get them to realize that the lowe number isn   HOME SITEMAP ABOUT US CONTACT US ADVERTISE PRIVACY POLICY TERMS AND CONDITIONS ©Copyright 2008, The Deal, LLC. All rights reserved. Please send all technical questions, comments or concerns to the Webmaster. clientCode is not empty id=NULL sid=TDD4Y8SDKW3 4 Catalyst Complaint Cover Page 349838 Complaint Number 349838 Status Closed Date Assignee Yang, Jennifer Location Seattle - Consumer Protection Division Actual Savings $0.00 NAICS Amount Disputed $20.00 Estimated Savings $0.00 9/24/2009 453300-Used merchandise stores Complainant Name Phone Day Phone Evening Jay Lee 9047 22nd Ave NW Seattle, WA 98117 (425) 681-2851 Email Respondent(s) Name Contact Value Village - Seattle 8700 15th Ave NW Seattle, WA 98117 Phone Toll Free Email Phone Email (206) 783-4648 Referral(s) Name Contact Phone Contact Practice(s) Code Practice 022 Failure To Adjust/Refund 316 Billing Issues Activities Date Added Activity Type Activity 9/30/2009 Form Letter to Complainant C500_Information (used with R500 & most other Respondent letters) 9/30/2009 Form Letter to Business R500_First letter to respondent; May we please have your reply 10/5/2009 Form Letter to Business R First Letter to Rrespondent 11/12/2009 Form Letter to Business R Second Letter to Respondent 349838 1 of 2 Date Added Activity Type Activity 12/9/2009 Phone Call to Respondent Final attempt to get a response 12/9/2009 Form Letter to Complainant Csup Closing No Response 12/9/2009 Resolution-UNADJUSTED - NO RESPONSE 349838 2 of 2 JenniferY 9/30/2009 Rob McKenna ATTORNEY GENERAL OF WASHINGTON 800 Fifth Avenue, Suite 2000? Seattle, WA 98104-3188? (206) 464-6686 9/30/2009 Jay Lee 9047 22nd Ave NW Seattle, WA 98117 RE: Value Village File #: 349838 Dear Jay Lee: Your complaint submitted to our office regarding Value Village has been assigned to me. I have contacted the business and requested a response to your complaint within 21 business days. A copy of your complaint was provided to the Business. I will contact you and inform you of the response. Normal complaint processing time is approximately 6-8 weeks due to the complexity and number of complaints our office receives, however, processing time may be longer during times when the volume of incoming complaints increases. Your patience is very much appreciated. Our office obtains valuable information from individual consumer complaints. We maintain complaint files of business practices that may be useful if enforcement action is warranted in the future. If we are not able to resolve your complaint or if the business does not respond, I will inform you of the alternatives. If you need to contact me, please have your complaint number 349838 available for reference. Thank you for contacting our office and I will contact you when more information is available. Sincerely, JENNIFER YANG Complaint Analyst Consumer Protection Division (206) 464-6686 349838 JenniferY 9/30/2009 Rob McKenna ATTORNEY GENERAL OF WASHINGTON 800 Fifth Avenue, Suite 2000? Seattle, WA 98104-3188? (206) 464-6686 9/30/2009 Value Village 8700 115th Ave NW Seattle, WA 98117 RE: Jay Lee File #: 349838 Dear Value Village: This office has received the enclosed complaint from Jay Lee regarding your firm. May we please have your reply so that we may determine how to proceed with this matter. We request your response within 21 business days. If you are unable to provide your response during that timeframe, please contact this office to make alternate arrangements; please address it to me and reference our file number 349838. JENNIFER YANG Complaint Analyst Consumer Protection Division (206) 464-6686 Enclosure(s) 349838 JenniferY 10/5/2009 Rob McKenna ATTORNEY GENERAL OF WASHINGTON 800 Fifth Avenue, Suite 2000? Seattle, WA 98104-3188? (206) 464-6686 10/5/2009 Value Village 8700 15th Ave NW Seattle, WA 98117 RE: Jay Lee File #: 349838 Dear Value Village: Our office has received the enclosed complaint from Jay Lee regarding your business. We forward consumer complaints to business in order to afford the business an opportunity to respond. Many businesses have found this process to be beneficial. Complaints and responses received in our office are a matter of public record. Our office informally mediates complaints as a service to consumers and businesses. We may not act as an advocate or private attorney for either party. However, complaints may indicate a pattern of unfair or deceptive trade practices warranting further attention by our office. Failure to respond to this complaint will be reflected in our public records, which are available to the public under the Public Records Act. Our office requests you reply within 21 business days so that we may determine how to proceed in this matter. Please address your response to me and include our file number 349838 JENNIFER YANG Complaint Analyst Consumer Protection Division (206) 464-6686 349838 JenniferY 11/12/2009 Rob McKenna ATTORNEY GENERAL OF WASHINGTON 800 Fifth Avenue, Suite 2000? Seattle, WA 98104-3188? (206) 464-6686 11/12/2009 Value Village 8700 15th Ave NW Seattle, WA 98117 RE: Jay Lee File #: 349838 Dear Value Village: Recently our office forwarded a copy of the complaint filed by Jay Lee regarding your business and requested your position on this matter. To date, we have not yet received your response. Most of the businesses that participate in our informal mediation process find it to be beneficial. Responding to consumer complaints provides you with an opportunity to respond to the complaint and have your position on this matter considered and added to the public record. In addition, responding to the consumer’s complaint allows you an opportunity to offer a resolution to the complaint. Therefore, we are again requesting that you respond to and provide us with your position on the complaint. Our office acts as a neutral party in our informal mediation and cannot represent or provide legal advice to either party. However, we maintain a record of adjusted and unadjusted complaints that is available to the public under the Public Records Act. In addition, where our office finds evidence of unfair or deceptive business practices, we may bring formal legal action to stop those practices under Consumer Protection Act. Please address your written response to me including the file number 349838 within the next seven business days. You may respond by email, fax, or U.S. mail. Thank you for your attention to this matter. JENNIFER YANG Complaint Analyst Consumer Protection Division (206) 464-6686 Enclosure 349838 AndrewW2 12/9/2009 Final attempt to get a response Called a left a message with the clerk for the manager to call us back about a response to this complaint. 349838 AndrewW2 12/9/2009 Rob McKenna ATTORNEY GENERAL OF WASHINGTON 800 Fifth Avenue, Suite 2000? Seattle, WA 98104-3188? (206) 464-6686 12/9/2009 Jay Lee 9047 22nd Ave NW Seattle, WA 98117 RE: Value Village File #: 349838 Dear Jay Lee: Value Village has not responded to our correspondence concerning your complaint. Our office does not have the legal authority to force either party to respond or resolve disputes. We regret that we are unable to provide further assistance to you in this situation. Although our office was unable to favorably resolve your consumer complaint, it does not necessarily reflect on the validity of your claim. Nor does it reflect on the fact that our office may determine that legal action on behalf of the public interest is warranted in the future. Your complaint will become part of our public record of this firm’s business practices. You may wish to contact a private attorney to assist you, or contact Small Claims Court in your County for information on filing a lawsuit. You may find information at the following website: We regret that we are not able to help you at this time. The firm’s failure to respond has been noted in your complaint file. Thank you for taking the time to contact our office. JENNIFER YANG Complaint Analyst Consumer Protection Division (206) 464-6686 349838 n. CONSUMER COMPLAINT FORM GENERAL COMPLAINT OFFICE OFTHE ATTORNEY GENERAL CONSUMER PROTECTION DIVISION REVISED 9/07 STATEWIDE TOLL FREE 1-800-551?4636 CONSUMER INFORMATION Name A I Please Print or Last First 1' .e Initia Address: A City: State A Zip I 7 Phone: Day: Evening: I understand that if I answer No, the Attorney General?s Of?ce will It and any related documents I have submitted will become requests. Under some circumstances, my complaint and related documents may therefore be seen by other people. In order to process your complaint, the Attorney General?s Of?ce will send a cop Attorney General?s Of?ce to send this business a COpy of your complaint? Yes 0t process this complaint. Additionally, ?public record.? Under state law, E?mail address: Of your complaint to the complained of business. DO you want the NOD if I answer Yes, I understand my complaint public records are subject to public records disclosure BUSINESS INFORMATION Name Of business you are complaining about: Va Tue. Ave SK Address: 3' 700 I City: State: RM Name of Owner or Manager (if known): Phone: 8 de ire. Toll~free number: Lam fat] E-mail address: Jorge A Item or service purchased: iVod Names and addresses Of any other businesses invo] ed in your com Fat Matrit?y Person I I Cost of item orservicesz?o Did you ?n a contract? Salesperson?s name?MM a Date of transaction: Was an advertisement involved? (Please send a copy of the advertisement if it is vaila le.) see a, Date and source of advertisement: ABOUT YOUR COMPLAINT Have you complained to the business? Yes ?No to whom: (and their position) 6 re? 7? La (Ma White 3, 0a 959+ "[Fn?da Y). 1'41 It Myst?, t" it; of?ng Aio?i?iila?fifi?t?t?ti Have you contacted a private attorney? Yes El NO If YES, identify the name and address of the attorney: I to ken/(t :11 Kid e'olenr Ad. 5L0. ?54:99ava W4 'i'Iers, list the dc number Is there a COurt or other legal proceeding pending? Yes El No please explain: It 1O if CONSUMER PROTECTION DIVISION SEATTLE EXPLAIN YOUR COMPLAIN IN DETAIL (use additional (ages if ne 0a Stpl'ilIWf, Wf?i'i?f" SH: beaten Wt half rid-Sate. were ?Mould. [97? ?416ch Mann/?r ml ?13! I ?t Adlai MI wry/'1 W1 shield we do Manny ?lial Wr'dukw 7? PM edict . SIKQ 102410014 ?4 . austere? ?0 ve 'aw/ acct WW To for be! to Wed, . 19?5" skeosf ?Hu?s ole id ?hh? Pelee/I we er?IL_ ales du_a?iPV for)?: dwiro Jana/mi 411M (whietj?l'ha?l'f'f exokq?i?rhlali?uik Wee/:25 we were if"; ?ay-fire r1 we . [Her P6 Qwec' coughed by 17W no 9545? $pr 64 ?wt ?(45 ?lJy?Mr 1W1 1, 0K dem'? Mali ?Weft. Mr QM [ark-.9 90.1 18M. game/7v! {am ,que {lurid-UM? vb??fob?? - . 4 ?Ni bait an Hm asked ace-Ia (we. We came she m: answer? "Wrcler?K back. WT atayf II code 94% Mammy Llemo? eolcblut mire (mu ?w?v raw ?aria 'E'kuiur" He? mTev??xreie on i? ii 0 we WV (Cali/4.0.4" if!? Refund have circled ?Other?: Deliver Product Explai 5 wwrd?(m? 41inch ant-Ur) What do you think the business should do to resolve your complaint? (Circle One) I Other ?a Perform Service 007%.; .of?j' "it, ??re ML wva?r ack- Bellingham: Island, San Juan, Skagit and Whatcom 103 E. HOLLY, SUITE 308 BELLINGHAM, WA 98225-4728 (360) 738-6185 fax (360)738-6190 Jefferson Counties and Bainbridge Island Seattle: North King, Snohomish, Clallam and 800 FIFTH AVENUE, SUITE 2000 SEATTLE, WA 98104-3188 (206) 464-6684 fax (206) 389-2801 Tacoma: Pierce, Mason, Grays Harbor, Kitsap, and South King County PO Box 2317 TACOMA WA 98401-2317 (253) 593-2904 fax (253) 593-2449 Spokane: Eastern Washington 1116 WEST RIVERSIDE SPOKANE WA 99201-1194 (509)456-3123 fax (509)458-3548 This fonn should be returned to the address nearest to you. After yOur complaint is received, you will be contacted regarding assignment of your complaint. Please include copies of related documents. SEND COPIES ONLY - DO NOT INCLUDE ORIGINAL DOCUMENTS Vancouver: Clark, Cowlitz ,Paci?c, Skamania, Wahkiakum, Lewis, and Thurston COunties 1220 MAIN STREET, SUITE 549 VANCOUVER WA 98660-2964 (360) 759-2 ISO fax (360) 759-2159 E-MAIL NOTIFICATION - The Attorney General's Of?ce will periodically issue press releases, consumer warnings and other noti?cations to the pu lic. We would like to include you in our e-mail list for these noti?cations. Please che I SIGNATURE ck "Yes" if you want to receive these noti?cations. Yes No El ?at/gr Signature disclosure request and thus be seen by other people. I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. I understand that my complaint and the related documents will become a ?public record? and under state law can be subject to a public records 312440, win/1w; 764/ 344/4? City and State where signed i UN 3E9H311 666-6666666666 Wm @55? LU .T A 6w '0 3631368533 HQNUHJ l86 vm ameas gallium . ImaAvLusmozs .. a 91015 9609 804 qwe1 waJar 3818 6 NEHU a 6/ 04 64- warm 6 3810 96 N366 166 '6 -6 1817 9609 3616 N366 1.66 17L 18!? 9609 . 6 NEHU I131: 3609 3616 96 hid, 2'th 4;an 166171 M13636 .1 I ?(1493" Jeremy Lamb 9066016 N0 )2 S?O?eMamger 6 60(6 J0 60 NW 205171 . 6 5 Av 8mm?? (908) ?hawks: WI 9111.16.36 sum MN 366 High 0018 mm Wwersmm a?vumanlen Catalyst Complaint Cover Page 381150 Complaint Number 381150 Status Closed Date Assignee Ridley, Vickie M Location Seattle - Consumer Protection Division Actual Savings $0.00 NAICS Amount Disputed $0.00 Estimated Savings $0.00 2/4/2011 453300-Used merchandise stores Complainant Name Phone Day Phone Evening Email Cheryl E Stevenson 18328 48th Ave W Lynnwood, WA 98037 (425) 776-8835 (425) 776-7375 SISSYGC@COMCAST.NE T Respondent(s) Name Contact Phone Seattle Goodwill 1765 6th Ave S Seattle, WA 98134 Ken Collins, President (206) 329-1000 (800) 448-3446 St Vincent De Paul 2825 Sunset Blvd NE Renton, WA (425) 226-9426 Value Village - Seattle 12548 Lake City Way NE Seattle, WA 98125 (206) 365-8232 Toll Free Email customercare@saver s.com Referral(s) Name Contact Phone Contact Phone Email Practice(s) Code Practice 021 Income Representations 300 Excessive Price or Charge 615 Restriction/choice of goods or services Activities 381150 1 of 2 Date Added Activity Type Activity 2/4/2011 Request for Review CCTN? 2/7/2011 Reviewed Send Thank You for the Information letter. 2/7/2011 Email to Complainant Csup Thank You for Info To: SISSYGC@COMCAST.NET 2/7/2011 Resolution-REFERRAL 381150 2 of 2 Catalyst Report Complaint Description Description VALUE VILLAGE, ST VINCENT DE PAUL AND GOODWILL ARE ALL LISTED AS CHARITABLE BUSINESSES AND I BELIEVE RECEIVE TAX BENEFITS BASED ON THIS. HOWEVER, THEY HAVE GOTTEN OUT OF LINE, I BELIEVE, IN COMPETING WITH SMALL BUSINESSES IN THE COMMUNITY BY BRINGING IN NEW ITEMS THAT DIRECTLY AFFECT THE COMMUNITY BUSINESS. FOR EXAMPLE, GOODWILL IS COMPETING WITH THE DOLLAR STORES BY OFFERING THE SAME ITEMS AS THE DOLLAR STORE, BUT AT A HIGHER PRICE. THEY ALSO ARE BRINGING IN NEW QUILTED FLANNEL SHIRTS, T SHIRTS AND SHOES/SLIPPERS. I FEEL THIS IS UNBELIEVABLY UNFAIR TO THE DOLLAR STORES WHO DO NOT GET FREE (VOLUNTEER VIA THE COURTS) EMPLOYEES AND TAX BREAKS AND BENEFITS. VALUE VILLAGE BRINGS IN SO MUCH HALLOWEEN PRODUCT THAT I AM SURPRISED DISPLAY AND COSTUME IN EVERETT HAS MANAGED TO STAY IN BUSINESS. THIS DOES NOT SEEM AT ALL REASONABLE. THEN THERE IS THE DOMESTIC VIOLENCE SHOP NEXT TO GOODWILL IN LYNNWOOD WHERE THEY DO NOT COLLECT TAX AND GENERALLY PUT CASH MONEY IN AN ENVELOP.... ??? WHAT IS THAT ABOUT? MY TAXES PAY FOR SERVICES FOR THE STATE. EMPLOYERS IN RETAIL LOCATIONS PAY BIG RENTS AND PAY TAXES ON THEIR EMPLOYEES AND L & I ON THEM BUT GOODWILL GETS ALL THE "VOLUNTEER" HELP WITHOUT THESE COSTS? I BELIEVE SOMEONE NEEDS TO STEP IN AND CLARIFY WHAT IS AND IS NOT A CHARITY AND KEEP THEM FROM DRIVING SMALL BUSINESSES TO BANKRUPTCY. ALSO, THE FEDERAL GOVERNMENT MAY NEED TO REVIEW THIS NEW ACTIVITY AND DETERMINE WHETHER THEY ARE ALLOWED TO DO THIS. IF THEY WANT TO OPEN A NEW GOODS STORE THEY CAN DO IT THE SAME AS ANY OTHER BUSINESS... AND PAY ACCORDINGLY. THEY MAY WHINE ABOUT HOW MUCH THEY HAVE TO DISPOSE OF EACH MONTH, BUT NOW THEIR PRICES ARE HIGHER THAN TARGET AND THEY MUST BE GENERATING MORE WASTE BECAUSE THINGS FOLKS WOULD BUY FOR $ 4.00 BEFOR THEY NOW ASK $15.00 FOR ... .... THEY SELL PURSES FOR $50.00 OR MORE. FAKE OR REAL? NO WAY OF KNOWING.. VALUE VILLAGE SEEMS TO ONLY DO THE HALLOWEEN THING THAT I HAVE SEEN, AND ST VINCENT DE PAUL IS LEAST INVOLVED IN NEW STUFF, BUT THEY ALL NEED TO GET OUT OF THE PRIVATE SECTORS SLICE OF THE PIE AS FAR AS I AM CONCERNED. MAYBE IF YOU CANNOT DO ANYTHING ABOUT THIS YOU CAN PASS IT ON TO CHANNEL FOUR AND LET THEM EXPLORE THE REQUIREMENTS TO BE A CHARITY AND THE REASONS THEY DON'T JUST OPEN A NEW PRODUCT STORE OF THEIR OWN. ALSO - THEY ARE ALL SELLING ONLINE NOW... ARE THEY COLLECTING TAXES FOR US ON THOSE SALES? THANKS FOR LISTENING... THIS HAS BEEN BOTHERING ME SINCE GOODWILL FIRST STARTED IT ABOUT 8 YEARS AGO. AT LEAST THEY STOPPED THE NEW CANDLES BIT WHICH CAUSED MAJOR ONSETS OF ALLERGY RESPONSE FOR ME. THEY GET ENOUGH FOR FREE... MY GRANDKIDS NEED JOBS, SMALL BUSINESSES NEED TO MAKE ENDS MEET... HELP US ALL OUT AND CHECK THE LAWS ON THIS PLEASE. Expected resolution details: STOP COMPETING UNFAIRLY AGAINST NON CHARITABLE BUSINESSES VickieR 2/7/2011 Csup Thank You for Info To: SISSYGC@COMCAST.NET Rob McKenna ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division 800 Fifth Avenue, Suite 2000 Seattle, WA 98104 (206) 464-6686 February 7, 2011 Cheryl E Stevenson 18328 48th Ave W Lynnwood, WA 98037 RE: Seattle Goodwill, St Vincent De Paul and Value Village File #: 381150 Dear Cheryl Stevenson: Our office received your correspondence regarding Seattle Goodwill, St Vincent De Paul and Value Village. The Washington State Attorney General’s Office values the important information it receives from consumers like you. We will retain the information you submitted as part of Seattle Goodwill, St Vincent De Paul and Value Village’s public record. Thank you for contacting our office. VICKIE M. RIDLEY Office Assistant 3 Consumer Protection Division (206) 389-3834 Fax: (206) 389-2801 seacrc@atg.wa.gov 381150 Catalyst Complaint Cover Page 381419 Complaint Number 381419 Status Closed Date Assignee Ridley, Vickie M Location Seattle - Consumer Protection Division Actual Savings $0.00 NAICS Amount Disputed $0.00 Estimated Savings $0.00 2/9/2011 453300-Used merchandise stores Complainant Name Phone Day Phone Evening Aaron Paul Bergemann 13410 Greenwood Ave N Seattle, WA 98133 (206) 859-9834 Email JfkwhymeJfk@yahoo.com Respondent(s) Name Contact Value Village - Seattle 8700 15th Ave NW Seattle, WA 98117 Phone Toll Free Email Phone Email (206) 783-4648 Referral(s) Name Contact Phone Contact Department of Labor & Industries (866) 219-7321 conw235@lni.wa.go v Practice(s) Code Practice 610 Health, safety or sanitation Activities Date Added Activity Type Activity 2/9/2011 Request for Review To L&I? 2/9/2011 Reviewed Approved 2/10/2011 Email to Complainant C150Csup Regulatory Agency Referral To: JfkwhymeJfk@yahoo.com 381419 1 of 2 Date Added Activity Type Activity 2/10/2011 Email to Complainant C150Csup Regulatory Agency Referral To: JfkwhymeJfk@yahoo.com 2/10/2011 Form Letter to Referral CSup Referral to other Agency (CP310)s 2/10/2011 Resolution-REFERRAL 381419 2 of 2 Catalyst Report Complaint Description Description Unsafe Work Environment #1 no Fire extinguishers where lable signs are. #2 no Proper Ventilation in Public bathroom #3 no Proper hazmat materials area #4 on one or more cases making a Pregnat woman clean bathrooms. (cleaners are not Healthly) #5 no safty meetings take place. #6 Useing point system for tartyness and time off. Making workers schedule sick days two weeks in advance, or taking point. (12 points and fired) 1 point for sick, lateness, or tartyness. #7 just waxed floors with no signs, worker fell and craked head on 1/20/11. #3 no Expected resolution details: As a worker i feel they should step up the safty issuses and worker moral at this location. VickieR 2/10/2011 C150Csup Regulatory Agency Referral To: JfkwhymeJfk@yahoo.com Rob McKenna ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division 800 Fifth Avenue, Suite 2000 Seattle, WA 98104 (206) 464-6686 February 10, 2011 Aaron Paul Bergemann 13410 Greenwood Ave N Seattle, WA 98133 RE: Value Village File #: 381419 Dear Aaron Paul Bergemann: Our office has received your correspondence. We have reviewed your complaint and determined that we are not the appropriate agency to assist you. We will retain a copy of your complaint in our public records. We have forwarded a copy of your complaint to: Department of Labor & Industries PO Box 44000 MS: 4510 Olympia, WA 98504-4000 http://www.lni.wa.gov/Main/ContactInfo/ We recommend that you contact them directly if you have any additional information to add to your file. Although we are unable to assist you with this matter, we appreciate you contacting our office. VICKIE M. RIDLEY Office Assistant 3 Consumer Protection Division (206) 389-3834 Fax: (206) 389-2801 seacrc@atg.wa.gov 381419 VickieR 2/10/2011 Rob McKenna ATTORNEY GENERAL OF WASHINGTON 800 Fifth Avenue, Suite 2000? Seattle, WA 98104-3188? (206) 464-6686 February 10, 2011 Department of Labor & Industries PO Box 44000 MS: 4510 Olympia, WA 98504-4000 RE: Value Village File #: 381419 Dear Department of Labor & Industries: Our office has received the enclosed information. The nature of the information appears to involve a matter that is within the jurisdiction of your agency. We are forwarding this to you to process in accordance with your office’s procedures. If the matter is not within your agency’s authority, please inform me directly so that we can avoid referring similar matters to your office in the future. We will retain a copy of this information in our public files. Please contact me if you have any questions. VICKIE M. RIDLEY Office Assistant 3 Consumer Protection Division (206) 389-3834 Fax: (206) 389-2801 seacrc@atg.wa.gov Enclosure(s) 381419 COMPLAINT SUMMARY Consumer Information Name: Aaron Paul Bergemann Address: 13410 Greenwood Ave N Seattle, WA 98133 Day Phone: (206) 859-9834 Evening Phone: E-mail Address: JfkwhymeJfk@yahoo.com Age Group (optional): 59+ Do you want the Attorney General's Office to send this business a copy of your complaint Yes Names and addresses of any other complainants involved: Business Information Name of business that I am complaining about: Value Village Address: 8700 15th Ave NW Seattle, WA 98117 Phone: (206) 783-4648 Toll-Free: Fax: E-mail: 381419 Name of owner or manager (if known): Savers, Value Village Names and addresses of any other businesses involved in your complaint: Item or service purchased: N/A Cost of item or service: Did you sign a contract No Date of transaction: Salesperson's name: Was an advertisement involved No Date and source of advertisement: About Your Complaint Have you complained to the business Yes If YES, to whom (include position) What response did you receive If you have not contacted the business, explain why: Have you filed a complaint about this business with the Attorney General's Office before No If yes, list the file number assigned to that complaint: Have you contacted a private attorney No If YES, identify the name and address of the attorney: 8700 15th Avenue Northwest Is there a court or other legal proceeding pending No If YES, please explain: 381419 Explain your complaint in detail: Unsafe Work Environment #1 no Fire extinguishers where lable signs are. #2 no Proper Ventilation in Public bathroom #3 no Proper hazmat materials area #4 on one or more cases making a Pregnat woman clean bathrooms. (cleaners are not Healthly) #5 no safty meetings take place. #6 Useing point system for tartyness and time off. Making workers schedule sick days two weeks in advance, or taking point. (12 points and fired) 1 point for sick, lateness, or tartyness. #7 just waxed floors with no signs, worker fell and craked head on 1/20/11. #3 no Expected resolution details: As a worker i feel they should step up the safty issuses and worker moral at this location. What do you think the business should do to resolve your complaint - (circle one) Other Explain if you have circled 'Other': SIGNATURE I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. I understand that my complaint and the related documents will become a 'public record' and under state law can be subject to a public records disclosure request and thus be seen by other people. Signature Aaron Date 2/8/11 Received via the Internet City and State where signed Seattle, WA 381419 Catalyst Complaint Cover Page 420658 Complaint Number 420658 Status Closed Date Assignee Chatt, Sara J Location Bellingham - Consumer Protection Division Actual Savings $20.17 NAICS Amount Disputed $20.17 Estimated Savings $0.00 11/15/2012 484210-Used Household & Office Goods, Moving Complainant Name Phone Day Phone Evening Soledad M. Humphreys 1216 Kirkland Ave Kirkland, WA 98033 (206) 747-7708 Email eufemina@hotmail.com Respondent(s) Name Contact Phone Value Village - Kirkland Totem Jeff Lake 12515 116th Ave NE Kirkland, WA 98034 Toll Free Email Phone Email (425) 821-7186 Referral(s) Name Phone Contact Contact Practice(s) Code Practice 019 Inadequate Disclosure Activities Date Added Activity Type Activity 11/16/2012 Form Letter to Business R 1st Letter to Respondent 11/16/2012 Email to Complainant C 1st Letter to Complainant To: eufemina@hotmail.com 11/26/2012 Phone Call from Complainant 12/28/2012 Phone Call to Complainant 420658 1 of 2 Date Added Activity Type Activity 12/31/2012 Email to Complainant Csup Closing Adjusted Complainant Notified Us (C-ADJCN) To: eufemina@hotmail.com 12/31/2012 Resolution-CLOSED ADJUSTED 420658 2 of 2 Catalyst Report Complaint Description Description On Veterans Day about 6 pm, I went to Value Village, Kirkland, for the 50% SALE, but for my surprise when I paid for my items, I ask the cashier if he took all 50% off , he said "yes I did". After he gave me my receipt, I realize that he didn't took the discount in all the "housewares item" that I bought; right there I TOOK MY CALCULATOR TO SEE IF IT WAS CORRECT, BUT STILL ALMOST $7 OVER. I ASK A GUY THERE WHAT HAPPEN, HE SAID" WELL THE SALE IS ONLY IN SOME ITEMS, BUT NOT IN HOUSEWARES , THEN I ASK WERE SAY THAT, HE SAID IN FRONT OF THE STORE, BETWEEN THE MAIN ENTRANCE AND THE EXIT, I WENT OUT TO READ THE BANNER, BIG LETTERS ABOUT THE VETERANS 50%SALE, BUT IN THE BOTTOM VERY SMALL LETTERS ALL THE ITEMS, THAT WERE INCLUDE. I ASK AGAIN WHAT ABOUT INSIDE THE STORE WHERE WERE THE ADS HE SAID"THERE IN FRONT/TOP OF THE CASHIER". I FELT SO MISLEAD, THAT I ASK FOR THE RETURN OF MY MONEY, HE SAID "I CAN'T DO THAT SINCE ALREADY YOU PAY FOR THE ITEMS " I TOLD HIM I WANT TO TALK TO THE MANAGER HE SAID "I'M THE MANAGER". I FELT THAT THIS "CORPORATION" IS TAKING ADVANTAGE OF PEOPLE, DON'T EVEN PUT INSIDE THE STORE OR SAY OVER THE SPEAKER WITH ITEMS WERE NOT INCLUDE IN THE SALE. THIS NOT THE FIRST TIME THEY DO THAT, EVERY MONDAY THEY HAVE A COLOR SALE($0.99) THE ITEM, BUT THIS STORE IS THE ONLY ONE, THAT YOU HAVE TO ASK WHICH COLOR, BECAUSE THEY NEVER PUT ANY AD INSIDE THE STORE, LETTING THE PEOPLE KNOW ABOUT IT. THEY ARE VERY RUDE, SHORT TEMPER AND THEY HAVE THE WORST COSTUMER SERVICE. I HOPE THEY CHANGE THE WAY THEY DO BUSINESS, FOR THE GOOD OF THE PEOPLE WHO ARE BEEN THEIR LOYAL COSTUMERS AND THEY DON'T WANT TO KNOW THAT THIS "CORPORATION" IS TAKEN ADVANTAGE OF THEM , IN THIS TIME OF NEED" SaraC1 11/16/2012 Rob McKenna ATTORNEY GENERAL OF WASHINGTON 103 East Holly Street, Suite 308? Bellingham, WA 98225-4310? (360) 738-6187 November 16, 2012 Value Village - Kirkland Totem Lake Attention: Jeff 12515 116th Ave NE Kirkland, WA 98034 RE: Soledad M. Humphreys File #: 420658 Dear Jeff: Our office has received the enclosed complaint from Soledad M. Humphreys regarding your business. We forward consumer complaints to businesses in order to afford the business an opportunity to respond in writing. Many businesses have found this process to be beneficial. Complaints and responses received in our office are a matter of public record. Our office informally mediates complaints as a service to consumers and businesses. We may not act as an advocate or private attorney for either party. However, complaints may indicate a pattern of unfair or deceptive trade practices warranting further attention by our office. Failure to respond to this complaint will be reflected in our public records, which are available to the public under the Public Records Act. Our office requests you reply in writing within 21 business days so that we may determine how to proceed in this matter. Please address your response to me and include our file number 420658. Thank you for your attention to this matter. SARA J. CHATT Complaint Analyst Consumer Protection Division (360) 738-6187 Fax: (360) 738-6190 belcrc@atg.wa.gov Enclosure 420658 COMPLAINT SUMMARY Consumer Information Name: Soledad M. Humphreys Address: 2932 228th St SE Bothell, WA 98021 Day Phone: (206) 747-7708 Evening Phone: E-mail Address: eufemina@hotmail.com Age Group (optional): 59+ Do you want the Attorney General's Office to send this business a copy of your complaint Yes Names and addresses of any other complainants involved: Business Information Name of business that I am complaining about: Value Village - Kirkland Totem Lake Address: 12515 116th Ave NE Kirkland, WA 98034 Phone: (425) 821-7186 Toll-Free: Fax: E-mail: Name of owner or manager (if known): 420658 JEFF Names and addresses of any other businesses involved in your complaint: Item or service purchased: Second Hand Items. Cost of item or service: $20.17 Did you sign a contract No Date of transaction: 11/12/2012 Salesperson's name: Was an advertisement involved Yes Date and source of advertisement: 11/12/2012 About Your Complaint Have you complained to the business Yes If YES, to whom (include position) What response did you receive If you have not contacted the business, explain why: Have you filed a complaint about this business with the Attorney General's Office before No If yes, list the file number assigned to that complaint: Have you contacted a private attorney No If YES, identify the name and address of the attorney: Is there a court or other legal proceeding pending No 420658 If YES, please explain: Explain your complaint in detail: On Veterans Day about 6 pm, I went to Value Village, Kirkland, for the 50% SALE, but for my surprise when I paid for my items, I ask the cashier if he took all 50% off , he said "yes I did". After he gave me my receipt, I realize that he didn't took the discount in all the "housewares item" that I bought; right there I TOOK MY CALCULATOR TO SEE IF IT WAS CORRECT, BUT STILL ALMOST $7 OVER. I ASK A GUY THERE WHAT HAPPEN, HE SAID" WELL THE SALE IS ONLY IN SOME ITEMS, BUT NOT IN HOUSEWARES , THEN I ASK WERE SAY THAT, HE SAID IN FRONT OF THE STORE, BETWEEN THE MAIN ENTRANCE AND THE EXIT, I WENT OUT TO READ THE BANNER, BIG LETTERS ABOUT THE VETERANS 50%SALE, BUT IN THE BOTTOM VERY SMALL LETTERS ALL THE ITEMS, THAT WERE INCLUDE. I ASK AGAIN WHAT ABOUT INSIDE THE STORE WHERE WERE THE ADS HE SAID"THERE IN FRONT/TOP OF THE CASHIER". I FELT SO MISLEAD, THAT I ASK FOR THE RETURN OF MY MONEY, HE SAID "I CAN'T DO THAT SINCE ALREADY YOU PAY FOR THE ITEMS " I TOLD HIM I WANT TO TALK TO THE MANAGER HE SAID "I'M THE MANAGER". I FELT THAT THIS "CORPORATION" IS TAKING ADVANTAGE OF PEOPLE, DON'T EVEN PUT INSIDE THE STORE OR SAY OVER THE SPEAKER WITH ITEMS WERE NOT INCLUDE IN THE SALE. THIS NOT THE FIRST TIME THEY DO THAT, EVERY MONDAY THEY HAVE A COLOR SALE($0.99) THE ITEM, BUT THIS STORE IS THE ONLY ONE, THAT YOU HAVE TO ASK WHICH COLOR, BECAUSE THEY NEVER PUT ANY AD INSIDE THE STORE, LETTING THE PEOPLE KNOW ABOUT IT. THEY ARE VERY RUDE, SHORT TEMPER AND THEY HAVE THE WORST COSTUMER SERVICE. I HOPE THEY CHANGE THE WAY THEY DO BUSINESS, FOR THE GOOD OF THE PEOPLE WHO ARE BEEN THEIR LOYAL COSTUMERS AND THEY DON'T WANT TO KNOW THAT THIS "CORPORATION" IS TAKEN ADVANTAGE OF THEM , IN THIS TIME OF NEED" What do you think the business should do to resolve your complaint - (circle one) RFD Explain if you have circled 'Other': SIGNATURE I understand that by submitting this complaint to the Washington State Attorney General's Office my complaint and any response from the business and all communications with Attorney General’s Office will become public records under state law. Public records are subject to public records disclosure requests and as a public record, my complaint and all related documents may be seen by other people. I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. I understand that the Washington State Attorney General's Office will contact the party(ies) against which I have filed a complaint in an effort to reach an amicable resolution. I authorize the party(ies) against which I have filed a complaint to communicate with and provide 420658 information related to my complaint to the Washington State Attorney General's Office. Signature Soledad Humphreys Date 11/14/2012 Received via the Internet City and State where signed Bothell, wa 420658 SaraC1 11/16/2012 C 1st Letter to Complainant To: eufemina@hotmail.com ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division 103 East Holly Street, Suite 308 Bellingham, WA 98225-4310 (360) 738-6187 November 16, 2012 Soledad M. Humphreys 2932 228th St SE Bothell, WA 98021 RE: Value Village - Kirkland Totem Lake File #: 420658 Dear Soledad M. Humphreys: The complaint you submitted to our office has been assigned to me. I have provided a copy of your complaint to Value Village - Kirkland Totem Lake and requested a response within 21 business days. I will notify you when a response is received regarding your complaint. Our informal mediation service takes approximately 6-8 weeks. Your patience during this process is appreciated. Our office brings lawsuits in the name of the State of Washington, rather than on behalf of private individuals. If a business does not respond or declines to adjust your complaint, this office cannot require it to do so. The Consumer Protection Act does not give us authority to act as your private attorney. Our office obtains valuable information from individual consumer complaints. Your complaint will become part of our public record of business practices. We maintain complaint files of business practices that may be useful if enforcement action on behalf of the State of Washington is warranted in the future. If a response is not received or if your complaint is not resolved, we will inform you of alternatives if you wish to pursue this matter further. If you need to contact me, please have your complaint number available for reference. Thank you for contacting our office. SARA J. CHATT Complaint Analyst Consumer Protection Division (360) 738-6187 420658 Fax: (360) 738?6190 belcrc @atg.wa. gov 420658 SaraC1 11/26/2012 C called and left phone message saying that R had called her, and that she wanted to speak to me about it. 420658 SaraC1 12/28/2012 Called C, and she said the complaint was resolved to her satisfaction. She received a refund for the items that were not previously discounted. 420658 SaraC1 12/31/2012 Csup Closing Adjusted Complainant Notified Us (C-ADJCN) To: eufemina@hotmail.com ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division 103 East Holly Street, Suite 308 Bellingham, WA 98225-4310 (360) 738-6187 December 31, 2012 Soledad M. Humphreys 2932 228th St SE Bothell, WA 98021 RE: Value Village - Kirkland Totem Lake File #: 420658 Dear Soledad M. Humphreys: Thank you for informing our office that your complaint against Value Village - Kirkland Totem Lake has been resolved to your satisfaction. Your complaint will remain as part of our public record of the firm’s business practices. We are happy to hear that our office was able to be of service to you. SARA J. CHATT Complaint Analyst Consumer Protection Division (360) 738-6187 Fax: (360) 738-6190 belcrc@atg.wa.gov 420658 Catalyst Complaint Cover Page 424707 Complaint Number 424707 Status Closed Date Assignee Holbrook, Ruth E Location Bellingham - Consumer Protection Division Actual Savings $0.00 NAICS Amount Disputed $0.00 Estimated Savings $0.00 1/29/2013 453300-Used merchandise stores Complainant Name Phone Day Phone Evening Charlotte E Hunter 8910 58th Ave SE Lacey, WA 98513 (360) 556-0717 Email readers4@comcast.net Respondent(s) Name Contact Savers/Value Village PO Box 808 Bellevue, WA 98004 Phone Toll Free Email Phone Email (425) 462-1515 Referral(s) Name Contact Phone Contact Practice(s) Code Practice 002 Fund Raising Representations Activities Date Added Activity Type Activity 1/29/2013 Request for Review request for review (Note: Could not find previous catalyst file or cctn regarding this matter.) 1/30/2013 Reviewed Assign to Holbrook for processing for a response. 424707 1 of 2 Date Added Activity Type Activity 2/4/2013 Reviewed C's complaint is about Value Village in general rather than a specific store location. She did not provide an address in her complaint. Found a corporate address at the secretary of state website and will use that. 2/4/2013 Reviewed C's complaint is about Value Village in general rather than a specific store location. She did not provide an address in her complaint. Found a corporate address at Value Village website and will use that. 2/4/2013 Form Letter to Business R 1st Letter to Respondent 2/4/2013 Email to Complainant C 1st Letter to Complainant To: readers4@comcast.net 2/5/2013 Email from Complainant 3/6/2013 Form Letter to Business R 2nd Letter to Respondent 3/6/2013 Reviewed C not happy that we sent the complaint. Didn't send her a second letter indicating we sent it to the business a second time. 3/7/2013 Correspondence from Respondent 03-07-13 SCANNED as ' A ' 3/11/2013 Email to Complainant Csup Closing Unadjusted (C-UNJ) To: readers4@comcast.net 3/11/2013 Form Letter to Business Rsup Closing Neutral (R-NEU) 3/11/2013 Resolution-CLOSED INQUIRY/INFORMATION 424707 2 of 2 Catalyst Report Complaint Description Description My problem is perception. The impression any donor or customer receives is that Value Village (Savers) is a non profit giving most of their profits to xyz charities. However, not a single store or shift manager in Thurston, Pierce, or King County (I went to many just to ask the question, as I couldn't find any data on-line) could tell me the actual percentage of income or profit or anything about what they actually give to a charity. To me, it sounds wrong & detrimental to real non profit thrift shops, such as Goodwill and Salvation Army. I believe Value Village should be investigated, probably at the national level, since, based on my research TVI, Inc. (aka Value Village aka Savers) is a "commercial fundraiser" & thus not required to submit the data to the various states, including Washington. I believe the info on page http://www.ftc.gov/opa/1998/11/misgiving-pr.shtm definitely applies to Value Village. Value Village stores have huge signs in the parking lots, plus on their store fronts and windows. For example, at the Lacey location, they have the following large and larger signs visible from the outside: Donate here Every time you donate, we pay local nonprofits. Donations benefit The Arc (two signs) Community Donation Center (words on huge banner in window plus on huge building sign plus parking lot sign) Inside the store, there are more signs, in addition to canned announcements every few minutes plus bookmarks scattered everywhere. Your "Commercial Fundraiser Profile Report for Value Village" at http://www.sos.wa.gov/charities/search_detail_cfr.aspx?cfr_id=21804 shows even though they have a Registration #21804 they're "Not Registered" and no financial information can be found for the section at: Contributions According to the financial information shown at left, % of the contributions raised by this organization were returned to or retained by the charity client(s). or Amount to Charity Clients Also, reviewing both the 2012 and 2013 COMMERCIAL FUNDRAISER ACTIVITY REPORT, STATE OF WASHINGTON at http://www.sos.wa.gov/_assets/charities/CFAR%20Nov%2026%202012.pdf and http://www.sos.wa.gov/_assets/charities/FundraiserReport.pdf and the excel file at http://www.sos.wa.gov/_assets/charities/FundraiserReport.xls and more data available via http://www.sos.wa.gov/charities/ , I could find no mention of Value Village, Savers, or The Arc. This site explains a little about the way Value Village contracts with non-profits ??? note the $ .015 per pound given for donated clothing http://www.givsmart.com/need-a-fundraiser/program-information This FAQ is very general http://www.valuevillage.com/FAQs.aspx What percentage of your profits are paid to the nonprofit organizations? We do not pay our partners based on our profits, so their income is predictable and not dependent on our sales revenue. We contract with each of our nonprofit partners individually, purchasing goods from them in bulk at an agreed upon rate. The details of those contracts are confidential, but when we negotiate our rates, we assure that the rate we pay them is higher than what they would get selling the goods on the open market or to other resellers. The funds that we pay our nonprofit partners are an unrestricted and reliable source of funding for their local community programs. In contrast, both the Tacoma Goodwill and Seattle Goodwill gave back 93%, based on http://www.sos.wa.gov/charities/search_detail.aspx?charity_id=4690 and http://www.sos.wa.gov/charities/search_detail.aspx?charity_id=4178 Note 1: I have no affiliation with any of these stores except as a shopper. However, I believe when the public is given the erroneous impression that Value Village is a non-profit, the real non-profits, such as Goodwill, suffers from a decreasing amount of quality donations. Note 2: Last February I filed a complaint with FTC & the WA attorney general via the e-mail forms, but have never heard back. (My FTC reference number: 34812153.) Expected resolution details: register, file, decrease erroneous perceptions RuthH 2/4/2013 Bob Ferguson ATTORNEY GENERAL OF WASHINGTON 103 East Holly Street, Suite 308? Bellingham, WA 98225-4310? (360) 738-6187 February 4, 2013 Savers/Value Village PO Box 808 Bellevue, WA 98004 RE: Charlotte E Hunter File #: 424707 Dear Savers/Value Village: Our office has received the enclosed complaint from Charlotte E Hunter regarding your business. We forward consumer complaints to businesses in order to afford the business an opportunity to respond in writing. Many businesses have found this process to be beneficial. Complaints and responses received in our office are a matter of public record. Our office informally mediates complaints as a service to consumers and businesses. We may not act as an advocate or private attorney for either party. However, complaints may indicate a pattern of unfair or deceptive trade practices warranting further attention by our office. Failure to respond to this complaint will be reflected in our public records, which are available to the public under the Public Records Act. Our office requests you reply in writing within 21 business days so that we may determine how to proceed in this matter. Please address your response to me and include our file number 424707. Thank you for your attention to this matter. RUTH E. HOLBROOK Program Specialist 3 Consumer Protection Division (360) 738-6188 Fax: (360) 738-6190 belcrc@atg.wa.gov Enclosure 424707 COMPLAINT SUMMARY Consumer Information Name: Charlotte E Hunter Address: 8910 58th Ave SE Lacey, WA 98513 Day Phone: (360) 556-0717 Evening Phone: E-mail Address: readers4@comcast.net Age Group (optional): 59+ Do you want the Attorney General's Office to send this business a copy of your complaint Yes Names and addresses of any other complainants involved: Business Information Name of business that I am complaining about: Savers/Value Village Address: PO Box 808 Bellevue, WA 98004 Phone: (425) 462-1515 Toll-Free: Fax: (425) 451-2250 E-mail: Name of owner or manager (if known): 424707 Names and addresses of any other businesses involved in your complaint: Item or service purchased: Cost of item or service: Did you sign a contract No Date of transaction: Salesperson's name: Was an advertisement involved No Date and source of advertisement: About Your Complaint Have you complained to the business Yes If YES, to whom (include position) What response did you receive If you have not contacted the business, explain why: Have you filed a complaint about this business with the Attorney General's Office before Yes If yes, list the file number assigned to that complaint: 0 Have you contacted a private attorney No If YES, identify the name and address of the attorney: Is there a court or other legal proceeding pending No If YES, please explain: Explain your complaint in detail: My problem is perception. 424707 The impression any donor or customer receives is that Value Village (Savers) is a non profit giving most of their profits to xyz charities. However, not a single store or shift manager in Thurston, Pierce, or King County (I went to many just to ask the question, as I couldn't find any data on-line) could tell me the actual percentage of income or profit or anything about what they actually give to a charity. To me, it sounds wrong & detrimental to real non profit thrift shops, such as Goodwill and Salvation Army. I believe Value Village should be investigated, probably at the national level, since, based on my research TVI, Inc. (aka Value Village aka Savers) is a "commercial fundraiser" & thus not required to submit the data to the various states, including Washington. I believe the info on page http://www.ftc.gov/opa/1998/11/misgiving-pr.shtm definitely applies to Value Village. Value Village stores have huge signs in the parking lots, plus on their store fronts and windows. For example, at the Lacey location, they have the following large and larger signs visible from the outside: Donate here Every time you donate, we pay local nonprofits. Donations benefit The Arc (two signs) Community Donation Center (words on huge banner in window plus on huge building sign plus parking lot sign) Inside the store, there are more signs, in addition to canned announcements every few minutes plus bookmarks scattered everywhere. Your "Commercial Fundraiser Profile Report for Value Village" at http://www.sos.wa.gov/charities/search_detail_cfr.aspx - cfr_id=21804 shows even though they have a Registration #21804 they're "Not Registered" and no financial information can be found for the section at: Contributions According to the financial information shown at left, % of the contributions raised by this organization were returned to or retained by the charity client(s). or Amount to Charity Clients Also, reviewing both the 2012 and 2013 COMMERCIAL FUNDRAISER ACTIVITY REPORT, STATE OF WASHINGTON at http://www.sos.wa.gov/_assets/charities/CFAR%20Nov%2026%202012.pdf and http://www.sos.wa.gov/_assets/charities/FundraiserReport.pdf and the excel file at http://www.sos.wa.gov/_assets/charities/FundraiserReport.xls and more data available via http://www.sos.wa.gov/charities/ , I could find no mention of Value Village, Savers, or The Arc. This site explains a little about the way Value Village contracts with non-profits - - - note the $ .015 per pound given for donated clothing http://www.givsmart.com/need-a-fundraiser/program-information This FAQ is very general http://www.valuevillage.com/FAQs.aspx What percentage of your profits are paid to the nonprofit organizations We do not pay our partners based on our profits, so their income is predictable and not dependent on our sales revenue. We contract with each of our nonprofit partners individually, purchasing goods from them in bulk at an agreed upon rate. The details of those contracts are confidential, but when we negotiate our rates, we assure that the rate we pay them is higher than what they would get selling the goods on the open market or to other resellers. The funds that we pay our nonprofit partners are an unrestricted and reliable source of funding for their local community programs. 424707 In contrast, both the Tacoma Goodwill and Seattle Goodwill gave back 93%, based on http://www.sos.wa.gov/charities/search_detail.aspx - charity_id=4690 and http://www.sos.wa.gov/charities/search_detail.aspx - charity_id=4178 Note 1: I have no affiliation with any of these stores except as a shopper. However, I believe when the public is given the erroneous impression that Value Village is a non-profit, the real non-profits, such as Goodwill, suffers from a decreasing amount of quality donations. Note 2: Last February I filed a complaint with FTC & the WA attorney general via the e-mail forms, but have never heard back. (My FTC reference number: 34812153.) Expected resolution details: register, file, decrease erroneous perceptions What do you think the business should do to resolve your complaint - (circle one) Other Explain if you have circled 'Other': SIGNATURE I understand that by submitting this complaint to the Washington State Attorney General's Office my complaint and any response from the business and all communications with Attorney General’s Office will become public records under state law. Public records are subject to public records disclosure requests and as a public record, my complaint and all related documents may be seen by other people. I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. I understand that the Washington State Attorney General's Office will contact the party(ies) against which I have filed a complaint in an effort to reach an amicable resolution. I authorize the party(ies) against which I have filed a complaint to communicate with and provide information related to my complaint to the Washington State Attorney General's Office. Signature Charlotte Hunter Date 1/28/2013 Received via the Internet City and State where signed Olympia, WA 424707 RuthH 2/4/2013 C 1st Letter to Complainant To: readers4@comcast.net Bob Ferguson ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division 103 East Holly Street, Suite 308 Bellingham, WA 98225-4310 (360) 738-6187 February 4, 2013 Charlotte E Hunter 8910 58th Ave SE Lacey, WA 98513 RE: Savers/Value Village File #: 424707 Dear Charlotte E Hunter: The complaint you submitted to our office has been assigned to me. I have provided a copy of your complaint to Savers/Value Village and requested a response within 21 business days. I will notify you when a response is received regarding your complaint. Our informal mediation service takes approximately 6-8 weeks. Your patience during this process is appreciated. Our office brings lawsuits in the name of the State of Washington, rather than on behalf of private individuals. If a business does not respond or declines to adjust your complaint, this office cannot require it to do so. The Consumer Protection Act does not give us authority to act as your private attorney. Our office obtains valuable information from individual consumer complaints. Your complaint will become part of our public record of business practices. We maintain complaint files of business practices that may be useful if enforcement action on behalf of the State of Washington is warranted in the future. If a response is not received or if your complaint is not resolved, we will inform you of alternatives if you wish to pursue this matter further. If you need to contact me, please have your complaint number available for reference. Thank you for contacting our office. RUTH E. HOLBROOK Program Specialist 3 Consumer Protection Division 424707 (360) 738?6188 Fax: (360) 738?6190 belcrc@atg.wa.gov 424707 AdaS 2/5/2013 From: readers4@comcast.net [mailto:readers4@comcast.net] Sent: Tuesday, February 05, 2013 11:22 AM To: ATG MI Bellingham CRC Subject: Re: 424707 : A notice from the Washington State Attorney General'sOffice I am extremely disappointed in this response. It was not a complaint to give to Value Village. I would have expected you to first give it to the WA department responsible for the Commercial Fundraiser Profile/Activity Reports. Your response is strongly reminiscent of the military's Inspector General system. If you make a complaint to them, they give it to the organization addressed, who writes the response which is then signed by the Inspector General. End result, no change. 424707 RuthH 3/6/2013 Bob Ferguson ATTORNEY GENERAL OF WASHINGTON 103 East Holly Street, Suite 308? Bellingham, WA 98225-4310? (360) 738-6187 March 6, 2013 Savers/Value Village PO Box 808 Bellevue, WA 98004 RE: Charlotte E Hunter File #: 424707 Dear Savers/Value Village: Recently our office forwarded a copy of the complaint filed by Charlotte E Hunter regarding your business and requested your position in writing on this matter. To date, we have not yet received your written response. Most of the businesses that participate in our informal mediation process find it to be beneficial. Responding to consumer complaints provides you with an opportunity to respond to the complaint and have your position on this matter considered and added to the public record. In addition, responding to the consumer’s complaint allows you an opportunity to offer a resolution to the complaint. Therefore, we are again requesting that you respond to and provide us with your position on the complaint. Our office acts as a neutral party in our informal mediation and cannot represent or provide legal advice to either party. However, we maintain a record of adjusted and unadjusted complaints that is available to the public under the Public Records Act. In addition, where our office finds evidence of unfair or deceptive business practices, we may bring formal legal action to stop those practices under Washington State’s Consumer Protection Act. Please address your written response to me including the file number 424707 within the next seven business days. You may respond by email, fax, or U.S. mail. Thank you for your attention to this matter. RUTH E. HOLBROOK Program Specialist 3 Consumer Protection Division (360) 738-6188 Fax: (360) 738-6190 belcrc@atg.wa.gov 424707 Enclosure COMPLAINT SUMMARY Consumer Information Name: Charlotte E Hunter Address: 8910 58th Ave SE Lacey, WA 98513 Day Phone: (360) 556-0717 Evening Phone: E-mail Address: readers4@comcast.net Age Group (optional): 59+ Do you want the Attorney General's Office to send this business a copy of your complaint Yes Names and addresses of any other complainants involved: Business Information Name of business that I am complaining about: Savers/Value Village Address: PO Box 808 Bellevue, WA 98004 Phone: (425) 462-1515 Toll-Free: Fax: (425) 451-2250 424707 E-mail: Name of owner or manager (if known): Names and addresses of any other businesses involved in your complaint: Item or service purchased: Cost of item or service: Did you sign a contract No Date of transaction: Salesperson's name: Was an advertisement involved No Date and source of advertisement: About Your Complaint Have you complained to the business Yes If YES, to whom (include position) What response did you receive If you have not contacted the business, explain why: Have you filed a complaint about this business with the Attorney General's Office before Yes If yes, list the file number assigned to that complaint: 0 Have you contacted a private attorney No If YES, identify the name and address of the attorney: Is there a court or other legal proceeding pending No 424707 If YES, please explain: Explain your complaint in detail: My problem is perception. The impression any donor or customer receives is that Value Village (Savers) is a non profit giving most of their profits to xyz charities. However, not a single store or shift manager in Thurston, Pierce, or King County (I went to many just to ask the question, as I couldn't find any data on-line) could tell me the actual percentage of income or profit or anything about what they actually give to a charity. To me, it sounds wrong & detrimental to real non profit thrift shops, such as Goodwill and Salvation Army. I believe Value Village should be investigated, probably at the national level, since, based on my research TVI, Inc. (aka Value Village aka Savers) is a "commercial fundraiser" & thus not required to submit the data to the various states, including Washington. I believe the info on page http://www.ftc.gov/opa/1998/11/misgiving-pr.shtm definitely applies to Value Village. Value Village stores have huge signs in the parking lots, plus on their store fronts and windows. For example, at the Lacey location, they have the following large and larger signs visible from the outside: Donate here Every time you donate, we pay local nonprofits. Donations benefit The Arc (two signs) Community Donation Center (words on huge banner in window plus on huge building sign plus parking lot sign) Inside the store, there are more signs, in addition to canned announcements every few minutes plus bookmarks scattered everywhere. Your "Commercial Fundraiser Profile Report for Value Village" at http://www.sos.wa.gov/charities/search_detail_cfr.aspx - cfr_id=21804 shows even though they have a Registration #21804 they're "Not Registered" and no financial information can be found for the section at: Contributions According to the financial information shown at left, % of the contributions raised by this organization were returned to or retained by the charity client(s). or Amount to Charity Clients Also, reviewing both the 2012 and 2013 COMMERCIAL FUNDRAISER ACTIVITY REPORT, STATE OF WASHINGTON at http://www.sos.wa.gov/_assets/charities/CFAR%20Nov%2026%202012.pdf and http://www.sos.wa.gov/_assets/charities/FundraiserReport.pdf and the excel file at http://www.sos.wa.gov/_assets/charities/FundraiserReport.xls and more data available via http://www.sos.wa.gov/charities/ , I could find no mention of Value Village, Savers, or The Arc. This site explains a little about the way Value Village contracts with non-profits - - - note the $ .015 per pound given for donated clothing http://www.givsmart.com/need-a-fundraiser/program-information This FAQ is very general http://www.valuevillage.com/FAQs.aspx What percentage of your profits are paid to the nonprofit organizations We do not pay our partners based on our profits, so their income is predictable and not dependent on our sales revenue. We contract with each of our nonprofit partners individually, purchasing goods from them in bulk at an agreed upon rate. The details of those contracts are 424707 confidential, but when we negotiate our rates, we assure that the rate we pay them is higher than what they would get selling the goods on the open market or to other resellers. The funds that we pay our nonprofit partners are an unrestricted and reliable source of funding for their local community programs. In contrast, both the Tacoma Goodwill and Seattle Goodwill gave back 93%, based on http://www.sos.wa.gov/charities/search_detail.aspx - charity_id=4690 and http://www.sos.wa.gov/charities/search_detail.aspx - charity_id=4178 Note 1: I have no affiliation with any of these stores except as a shopper. However, I believe when the public is given the erroneous impression that Value Village is a non-profit, the real non-profits, such as Goodwill, suffers from a decreasing amount of quality donations. Note 2: Last February I filed a complaint with FTC & the WA attorney general via the e-mail forms, but have never heard back. (My FTC reference number: 34812153.) Expected resolution details: register, file, decrease erroneous perceptions What do you think the business should do to resolve your complaint - (circle one) Other Explain if you have circled 'Other': SIGNATURE I understand that by submitting this complaint to the Washington State Attorney General's Office my complaint and any response from the business and all communications with Attorney General’s Office will become public records under state law. Public records are subject to public records disclosure requests and as a public record, my complaint and all related documents may be seen by other people. I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. I understand that the Washington State Attorney General's Office will contact the party(ies) against which I have filed a complaint in an effort to reach an amicable resolution. I authorize the party(ies) against which I have filed a complaint to communicate with and provide information related to my complaint to the Washington State Attorney General's Office. Signature Charlotte Hunter Date 1/28/2013 Received via the Internet City and State where signed Olympia, WA 424707 StephanaN 3/7/2013 424707 RuthH 3/11/2013 Csup Closing Unadjusted (C-UNJ) To: readers4@comcast.net Bob Ferguson ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division 103 East Holly Street, Suite 308 Bellingham, WA 98225-4310 (360) 738-6187 March 11, 2013 Charlotte E Hunter 8910 58th Ave SE Lacey, WA 98513 RE: Savers/Value Village File #: 424707 Dear Charlotte E Hunter: Our office has received a response from Savers/Value Village regarding your complaint. A copy is attached. We realize you may disagree with Savers/Value Village’s position. We do not have the legal authority to act as an attorney for private individuals, nor may we act as a judge or arbitrator in individual disputes. If you would like to pursue the matter, you may wish to contact Small Claims Court in your County. General information about Small Claims Court, including contact information, can be found by visiting the following website: https://www.courts.wa.gov/newsinfo/resources/ - fa=newsinfo_jury.scc&altMenu=smal For referrals to attorneys in your area, you may call one of the following numbers: Clark County: 360-695-0599 King County: 206-623-2551 or 211 Lewis County: 360-748-0430 Pierce County: 253-383-3432 Snohomish County: 425-388-3018 Spokane County: http://www.spokanebar.org/ (Telephone number not available) Thurston County: http://thurstoncountybar.com/ (Telephone number not available) If you cannot afford an attorney, and have a non-criminal legal problem, you may qualify for assistance from the NW Justice Project’s CLEAR Coordinated Legal Advice, which can be reached Toll Free at 1-888-201-1014 or online at the following website: http://www.nwjustice.org/about_njp/clear.html. In addition, if you are 60 or over, you may call 424707 CLEAR SENIOR at 1-888-387-7111 regardless of income. Our office may determine that legal action on behalf of the public interest is warranted in the future. For purposes of taking legal action on behalf of all Washington state consumers, your complaint will become part of our public record of this firm’s business practices. RUTH E. HOLBROOK Program Specialist 3 Consumer Protection Division (360) 738-6188 Fax: (360) 738-6190 belcrc@atg.wa.gov Enclosure 424707 RuthH 3/11/2013 Bob Ferguson ATTORNEY GENERAL OF WASHINGTON 103 East Holly Street, Suite 308? Bellingham, WA 98225-4310? (360) 738-6187 March 11, 2013 Savers/Value Village PO Box 808 Bellevue, WA 98004 RE: Charlotte E Hunter File #: 424707 Dear Savers/Value Village: Thank you for your recent response regarding the complaint from Charlotte E Hunter. We appreciate your cooperation and assistance in this matter. The consumer has been informed of your response, and we have closed this complaint accordingly. Your response will become part of our public record. RUTH E. HOLBROOK Program Specialist 3 Consumer Protection Division (360) 738-6188 Fax: (360) 738-6190 belcrc@atg.wa.gov 424707 ATTORNEY GENEHAES l?lAR 20213 CONSUMER PROTECTION BELLINGHAM Ruth E. Holbrook March 5, 2013 .- Program Specialist 3 a Consumer Protection Division 103 East Holly Street, Suite 308 Bellingham, WA 98225-4310 ?end deeds, meat? deals; Re: File #424707 Dear Ms.? Ruth Holbrook, TVI, lnc. appreciates the opportunity to share with the Washington State Attorney General?s Office information regarding our company, our retail business model and long-standing commitment to the communities in which we operate. TVI, Inc. is a member of a family of privately held companies that together form a global thrift retailer offering new and used clothing and accessories for men, women and children and household goods under the Savers, Value Village, Village des Valeurs, Unique Thrift Store and Valu Thrift Store brands. TVI, inc. operates in the Pacific Northwest as ?Value Village,? opening its first of 20 regional locations in 1959. More broadly, our organization has more than 315 stores and 19,000 employees across North America and Australia. Our company was founded in 1954 with the vision to be a business where our success is tied to the success of the local communities where we have retail stores. For nearly 60 years, we?ve ta ken great pride in building a bridge between donors with surplus goods and shoppers who can give those items a second life. By purchasing and reselling gently used merchandise in a department store-like environment, our stores provide low-cost, high quality merchandise to consumers and benefits to the environment by facilitating the recycling and reuse of used goods. We operate one of the largest recycling programs in the world, preventing more than 600 million pounds of reusable merchandise from ending up in landfills each year. Of equal importance, our business model is such that we choose to source the majority of products sold in our stores from local nonprofit organizations that collect donations of reusable clothing and household goods from their community. In the state of Washington, we purchase every item nonprofit organizations deliver to Value Village, whether or not that merchandise ever makes it to our retail floors. In the same way, we also pay our nonprofit partners for all merchandise brought directly to their Community Donation Centers located on-site at our stores. Merchandise is then sorted and Value Village offers the highest quality goods to local shoppers at great bargains. Items that do not sell within a few weeks, or are not suitable for resale, are responsibly recycled. Of note, our nonprofit partners are paid in bulk at an agreed upon rate for donated items; not as a percentage of our profits. This allows our partners to depend on a steady stream of revenue that supports their much needed community programs and services, regardless of our sales. On average, only 25 percent of the merchandise we acquire from our nonprofit partners is actually purchased by consumers. Before addressing our business model in more detail, Value Village agrees with Ms. Charlotte E. Hunter?s position and importance of educating the community about the impact their donations of clothing and household goods have on the nonprofits we work with on a daily basis. However, we believe the foundation of Ms. Hunter?s complaint is a result of her misunderstanding of our model. While we can appreciate that some consumers and donors perceive all thrift retailers to be owned and operated by charitable organizations, Value Village is a for?profit company and we have always positioned our business as such. By visiting our website or inquiring at our stores, consumers can learn more about how their donations support local causes in their community. In addition, we provide visible signage and marketing collateral at our stores that communicate our business model and relationship with local nonprofits. are also clearly marked with our nonprofit partners? logos, and specially? trained CDC Ambassadors are stationed at the area during store hours to accept donations of clothing and household goods on behalf ofour partners. Furthermore, all team members receive special training and have a responsibility to answer questions regarding our efforts to support nonprofits? programs and services. (*Enclosed are examples of exterior store signage and in-store collateral.) As an organization, we continuously look for additional opportunities to further communicate our model, including working directly with our nonprofit partners. Northwest Center, for example, has been a Value Village partner for more than 45 years. More information on our partnership with Northwest Center is available on their website here: httpu? In closing, Value Village believes that consumers should have the choice of which nonprofit organization in their community they wish to support through their donations of clothing and household goods. Organizations like Northwest Center and The Arc of Washington State operate a donation solicitation business in order to provide a reliable source of funding for the vital work they do in the community, including promoting the rights, development and independence of people with disabilities. However, these organizations don't necessarily have the resources or desire to start their own brick?and-mortar retail thrift business. The initial financial investment alone would be insurmountable for many. That's why business relationships with companies like Value Village can be so successful for nonprofit organizations. The premise that items donated at thrift retaiiers other than Value Village do more good than those donated to our deserving nonprofit partners, such as The Arc of Washington State and Northwest Center is unfounded. Unfortunately, this premise places a higher vaiue on the work of nonprofits that have the infrastructure and financial resources to manage clothing donation and retail store operations. Without the longstanding and successful business relationships with Value Viliage, dozens of deserving nonprofit organizations - including The Arc of Washington State and Northwest Center would see a dramatic reduction in funding for the positive community work they do across the state. if you would like to discuss any of these comments further, or require additional detail, please do not hesitate to contact me. I will serve as your point of contact and can be reached by phone or email. Sincerely, Sm kxcm? Sara Gaugl Corporate Communications TVI, Inc. /Value Village P: 425.456.1706 E: sgaugl@savers.com *Attachments 0 Photos of the Value Village (Lacey, WA) store: a. Rendering of exterior signage package b. Photo of exterior store signage c. Photo of exterior Community Donation Center signage d. Photo of interior donation kiosk and signage In?store marketing collateral available to consumers sure imi? 2 . . @331 {7'65 $513!" . 4 ?ma? ,5 may335? .-1 wa-?uzw A. was, ?if? WW mg? .. -A m, ?39y; - y; . e?wi-de?c? . w. 1h Nx $928 usugg w- m3?? Em mmc?mm 4. snim?mukmom. . .. .U .. imam Emmw?emmau a. 3553.33? .. miu.um.m:9uncnn . 3%upmaiiuwnzau?e? . ??aun?u?a?imamml Egan?? Ewan? . . . . . Eno?igms??n . . . .5 ?ag 1k. raft? \mka?u . . gg?. 21w$83 vi?wmmay uwafu KQIkn; .9361 ?:ws?u \oqsawwm?n xix? A ix}? ivRank . ?Ma?fwa?s mm {whys 3m$3563 35; .x i . . 4&5} sesms?xi 133 {$?x?au?w xx?? 5&3 25%: 3 A a a?wmwg?6? . 2r .x 3 Jamme 3 kiw? 3 . wage gk Ax! \6 k?nxa . 933iw?v?mc ,6 (s x? 9,3?qu 3 $53. ms. s) fl 6th Ave SE ValueVillage A 223:: Mini Center 7th Ave SE (n a: B?ch Ave SE .2. {a Market Square ?6 2 tn Good deeds. ?reui deals Donate and Make a Difference! 604 Sleater-Kinney Rd SE Lacey, WA (360) 923?24l0 Mon. Sat. 9am 9pm Sun? iOam 7pm Your donations bene?t: The Arc" Washington State For more information on how to donate ata Community Donation Center located at Value Village visit valuevillage.com and click ?donating.? . . - Va1ueVuH'age1e paga a Ias organizaoones ?OCa-?e-Ssmi? . ?neS de lucro'cada veZ'QUe-Ud. hace I A 6th SE VueViIlage South I?jl Sound Lung/'4 Center 7th Ave SE 8th Ave SE Market Square Sleater?Kinney Rd SE Buenus ?axioms. Exceienies opa?unldudes. iHaga una donaci?n marque Ia diferencia! 604 Sleater-Kinney Rd SE Lacey, WA (360) 923?2410 Lun. S?b. de 9 a 21 horas Dom. de1O e119 horas Sus donodones bene?cian a: The Arcw Washington State Para obtener m?s informaci?n sobre c?mo hacer una donaci?n en unw'Centro de Donaciones Comunitarias ubicado en Va1ue Village, Visite valuevillage.com haga clic en "donating REV. 3/2012 N00 Our featured nonprofit at this iocation is: Drop otfyour quality used clothing and household items at the location listed betow. The Arc. Washington State The Arc otWashington State (Pierce County) advocates forthe rights and full people 6th Ave SE With developmental disab litres. Donations made at this location also benefit: South 0 Sound Be Center Big Brothers Big Sisters of Puget Sound . egg . . 7th Ave SE -. - -. s. Big Brothers Big Sisters ofPuget Sound 3th Ave SE provides children facing adversity with strong and enduring, protessionallysupported one-to-one relationships that change their lives torthe better, forever. Kinney Rd SE Market Square Dec. 4V8 88 \t ts Sleater- living wet! with vision In: SightConnection works to enhance the ab ity of people with vrsion loss to iead active, independent lives. 4 . 604 SIeater-Kinney Rd SE NORTHWEST Lacey, 98503 (360) 9232410 ii Northwest Center?s mission is to promote the growth, development, and independence otpeoplewith disabilitiesthrough programs of Mon Sat 9am 9pm Rescue 9 Mission Sun. lOam - 7pm ROPE-HEAUNG Value Village pays localnonprofits; men,womenandfamiliestoaid 1- I every time I I in getting their lives back. The Rescue Mission serves the Tacoma area. A To see it home pickup is available in your area, visit: deed deeds. Greet deeis. deed deeds. dreet deeds. deed deeds. dread deals. REV. 3/20l2 ilOO . Law Aggy/aw,? g9 alww/ ?1 may A Jump-W? .w62;. ,31? "1:??34 . r, Value Village createsjobs and helps support local communi ies than landfills {f ?g a mi? Unsold items are recycled or sent to developing countries rather pr? a; - %%m5wcoua 92 a 22?s ?m2 CD 0 pro 3 05:: :3 Etta r0 uE>w?mm 0?6 70%5?6 Era. we): q: >000; cum . L-O 0. cut?? ?Do 092 wo +20 .0 3? CA (1)8 (?Jim EEOC 000 0) 63440930: 2:1; 9282 0155* ?o 531ch 986 go GJECBUEE GCJE m?GJOL ?3ng mo ?0 CCD mo >=mowoo 55138 (090:0 LQEC ECG: "CCr??nl? 3m m'gmg Una-mm cu: were; 5?3 130) (U s? 0'0 igg?gag 3 98 9E5 835% (1369 mug-E (D (U :3 4?2 +40) 3239:1003 mm L018 9013; cu 233:: 3 3U CLFUEQU 0:30 :3 mm roc u?O 3 (OFDC OQ 5055?g> >ruOoo?2?cr>?m 9598 >2?E?J?umg'o? 83mg 4o a) age r0..o (De: 070.0 7:00) a 234Wigg? GEJE 'g'?g'gg 93% o?ggt ?g (1)3344 Mew; -L .: 840305?05. BMW 03 Catalyst Complaint Cover Page 433515 Complaint Number 433515 Status Closed Date Assignee Holbrook, Ruth E Location Bellingham - Consumer Protection Division Actual Savings $0.00 NAICS Amount Disputed $5,000.00 Estimated Savings $0.00 7/10/2013 453300-Used merchandise stores Complainant Name Phone Day Phone Evening Email Craig H Chester 229 235th Pl SW Bothell, WA 98021-8614 (425) 328-8642 (425) 328-8642 craigch333@yahoo.com Respondent(s) Name Contact Savers/Value Village PO Box 808 Bellevue, WA 98004 Phone Toll Free Email Phone Email (425) 462-1515 Referral(s) Name Contact Phone Contact Practice(s) Code Practice 304 Questionable Quality/Used Activities Date Added Activity Type Activity 7/15/2013 Email to Complainant C ClosingOutsideScopeofServices To: craigch333@yahoo.com 7/15/2013 Resolution-CLOSED INQUIRY/INFORMATION 433515 1 of 1 Catalyst Report Complaint Description Description I bought a used upholstered office chair that contained bedbugs, value village offered a refund and 50% off an item in there store. I told them it was going to cost thousands to rid our home of the bed bugs. i was bit over three hundred times. RuthH 7/15/2013 C ClosingOutsideScopeofServices To: craigch333@yahoo.com Bob Ferguson ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division 103 East Holly Street, Suite 308 Bellingham, WA 98225-4310 (360) 738-6187 July 15, 2013 Craig H Chester 229 235th Pl SW Bothell, WA 98021-8614 RE: Savers/Value Village File #: 433515 Dear Craig H Chester: Thank you for contacting the Washington State Attorney General’s Office. We received your complaint regarding Savers/Value Village. Unfortunately, our office is not able to assist consumers with some issues. The concerns you present in your complaint are outside the parameters of the informal complaint resolution services provided by our Consumer Resource Center. Our office obtains valuable information from individual consumer complaints. Your complaint will become part of our public record of business practices. We maintain complaint files of business practices that may be useful if enforcement action on behalf of the State of Washington is warranted in the future. Your issue may require the services of a private attorney. For referrals to attorneys in: Clark County: 360-695-0599 King County: 206-623-2551 or dial “211” Lewis County: 360-748-0430 Pierce County: 253-383-3432 Snohomish County: 425-388-3018 Spokane County: http://www.spokanebar.org/ (Telephone number not available) Thurston County: http://thurstoncountybar.com/ (Telephone number not available) If you cannot afford an attorney, and have a non-criminal legal problem, you may qualify for assistance from the NW Justice Project’s CLEAR Coordinated Legal Advice, which can be reached Toll Free at 1-888-201-1014 or online at the following website: http://www.nwjustice.org/about_njp/clear.html. In addition, if you are 60 or over, you may call 433515 CLEAR SENIOR at 1-888-387-7111 regardless of income. You may also wish to contact your City or County Health Department regarding this matter. Although we are unable to directly assist you with this matter, we appreciate you contacting our office. A copy of your complaint will be retained in our public records. RUTH E. HOLBROOK Program Specialist 3 Consumer Protection Division (360) 738-6188 Fax: (360) 738-6190 belcrc@atg.wa.gov 433515 51MB of Charities Program 0 801 Capitol Way South 0 PO Box 40234 I Olympia, WA 98504-0234 Phone: 360-725-0378 0 Fax: 360-664-4250 0 E-mail: Web Address: March 11,2010 Savers, Inc. (aka Value Village) PO Box 808 BELLEVUE, WA 98009 Reference Number: 21804 APPID: 1640917 Dear Savers, Inc.: It has come to our attention that Savers, Inc. solicit and receive contributions in Washington State on behalf of one or more charitable organizations via its Community Donation Centers, etc.). As a result, the organization?s activities are subject to the provisions of the Charitable Solicitations Act, 19.09. Pursuant to Washington State law, the organization is required to register with our of?ce as a ?commercial fundraiser?', unless otherwise exempted. Registration form(s) and cOpies of the applicable laws are enclosed for your review. Please submit the following items am! the ?bar code sheet? (on reverse) to our of?ce within 30 days from the date of this letter: [8 Application to Register as a Commercial Fundraiser Solicitation Report for most recent ?scal/accounting year-end Proof of$l 5,000 Surety Bond $250 initial registration fee Other Expedited Service is available for an additional fee. If you believe that registration is n_ot required, please provide our of?ce with written information regarding the organization, including a copy of its written contract agreement with a charitable organization. Please state the precise legal and factual basis upon which you base your belief that the organization is not required to register pursuant to Washington?s Charitable Solicitations Act. Upon receipt, we will review your materials and provide the organization with a written determination regarding registration pursuant to RCW 19.09. Please do not hesitate to contact our of?ce at charities@sos.wa.gov or 360-725-0378 if you have any questions or require assistance. Press menu option 0 for a Customer Service Representative. Sincerely, 769% {Nam/rm Tabatha Blacksmith Charities Program Of?ce of the Secretary of State I The de?nition ofa ?commercial fundraiser? can be found in RCW 19.09.0206). ValueVillage LEnter City or Postal Code 990?] alumna HOME HALLOWEEN CAREERS where to donate [Enter City or Postal Code Distance: I50 mites ?l Search for: Donation Drop-Off Locations C: Donation Home Pick-up Service Just enter your City or Zip Code above and click Subrhit to View all the Community Donation Centers In your area. Scroll down for more details on each. Value Village pays iocai nonpro?ts every time you donate quality items at one of our stares via the Community Donation Center or when you donate to the nonprofit directly. Thank you! 'Don'atten. - Center.? CONTACT US COMPANY PRINT PAGE SUBMIT home shopping I hailoween donating 1 careers contact us company I privacy policy site map savers.com valueviilagexom i viliagedesvaleurscom i savers.com.au Copyright 2009-2010 All Rights Reserved ValueVillagc good all around WHERE TO DONATE DEWEEOEJL WHY DONATE WHAT TO DONATE HOW TO DONATE HOME dona?ng NONPROFIT ALLIANCES The Good We Do HALLOWEEN . I Enter City or Postal Code I . .3 DONATING PRINT PAGE Our longstanding success hinges on solid working relationships with 120 nonprofit partners across the US, Canada, and Australia. Every time you donate reusable clothing and household items either to them or directly to us at one of our stores via a Community Donation Center, we pay them. Since 1954, we?ve paid more than $1 billion! That's pure sustainable funding that supports their programs and services in your communities and beyond. Why we do it Partnering with local nonpro?ts is not a byproduct of our business?it's how we do business. Our principles of giving back and providing opportunities are values we were founded on and are values we still embrace today. How it Works Our nonprofit partners contact people in the community like you to ask for donations of reusable clothing and household items. We then pay our nonprofit partners based on the number of boxes and bags of merchandise they deliver to us. Additionally, we also pay them for donations our customers deliver directly to our stores via our Community Donation Centres. From there, our staff sorts through the donations to select the highest quality reusable items then prices and displays them. What results Customers enjoy the best selection of merchandise of any thrift store in the world. Donors feel great about making a difference. And nonprofits get reliable funding for their programs that benefit your local community. What a great way to pay it forward. Click here to find donation drop off locations and hOme pick up services near YOU . Nonpro?t business opportunities Our contracts with our nonpro?t partners range from 1-3 years and involve regular sizable deliveries to our stores. Organizations with smaller volumes can get in touch with contracted nonprofit organizations for special arrangements not associated with Savers. Please check our nonprofit list to ?nd nonprofit organizations in your area. CAREERS .37. CONTACT US EMAIL SIGN-UP Enter your Email to get our newsietters! mmww-F-Mu?nv . home shopping hailoween donating careers I contact us company privacy policy site map savers.com valuevillage.com viliagedesvaleurs.com savers.com.au Copyright 2009?2010 All Rights Reserved hi: I Enter City or Postal Code I ValueVillage 950d ""3003" HOME SHOPPING HALLOWEEN DQNATING CAREERS comma US comamjr .r WHERE TO DONATE donating PRINT PAGE . .- . ii'El'lAlL OUR NONPROFITS HOW TO DONATE WHY DONATE . Enter your Email to DROP IT OFF get our newsletters! WHAT To DONATE Did you know we pay our nonprofits based on the volume of items dropped off? Bring your quality reusable items to a Community Donation Centre located at every Value Village and you'll be supporting a good cause and US donors will get a tax receipt. CALL FOR A PICK UP . It's easy. Just contact one of our nonprofit partners near you to donate your quality reusable goods and ask questions on what's acceptable. THANK Whether you drop off or it is picked up, we pay local nonprofits every time you donate. It?s a win-win. Tell us about your donation experience. donati0nfeedback@savers.com home shopping I halloween 1 donating 1 careers contact us I company privacy policy I site map saverscom valueviilagecom villagedesvaleurs.com saverscomeu Copyright 2009?20 10 All Rights Reserved - I Enter City or Postal Code 7 ?uomun smug: A QWd?umwnd HOME SHOPPING HALLOWEEN DONATING CAREERS CONTACT us COMPANY ta 1: I PRINT PAGE stoma SIGN-UP GET IN TOUCH BUSINESS . Enter your Email to Need help? Many answers to frequently asked questions are 99* m" "ewSlenersz FAQS listed on our FAQs page. If you can?t find the answer to y0ur question there, please contact US by email at: comm. If you are experiencing problems with our website, please Savers/Value Village Headquarters Address 11400 SE. 6th Street, Suite 220 Bellevue, WA 98004 Telephone: (425) 462?1515 Fax: (425) 451-2250 Mailing Address P.O. Box 808 Bellevue, WA 98009 Savers Recycling Distribution Center 4101 Industry Drive East Fife, WA 98424 Telephone: (253) 896-0055 Ext. 207 Fax: (253) 896-0160 home I shopping I halloween donating careers contact us I company privacy policy 1 site map saverscom I valuevillage.com villagedesvaleurscom savers.com.au Copyright 2009-2010 All Rights Reserved 1 Enter City or Postal Code I ValueVillage QWd?n?ml-md HOME SHOPPING HALLOWEEN CAREERS CONTACT us COMPANY ABOUT US PRINT PAGE I massages EMAIL SIGN-UP CICLE THE SAVERS CYCLE -- Enter your Email to PRESS ROOM When we reuse and recycle responsibly, the people and the planet 99? "ewsmuem benefit in exponential ways. We call it The Savers Cycle, and it?s how we've done business for more than 55 years. Our for-profit OUR HISTORY company partners with local nonprofit agencies to make sure the funds stay local. Here?s how it works. RECYCLING SURVEYS DONATE Our nonprofit alliances contact people in the community to ask for donations of reusable clothing and household items. We pay our nonprofit alliances based on the number of boxes and bags of merchandise they?ve collected from you and then deliver to us. - In the same way, we also pay our nonprofit alliances every time you donate gently used goods directly at our stores via Community Donation Centers. REUSE 8: RESTYLE All donations get sorted by our store teams and only the highest- quality reusable items are value-priced and merchandised according to department, style, size and color. After that, the items are ready to sell. AROUND THE GLOBE The majority of items that don?t sell are shipped to developing nations through both wholesale and philanthropic efforts. Individuals in developing countries can then create their own marketplaces that service citizens who rely on affordable, quality merchandise. THE BENEFITS TO THE COMMUNITY - Last year, we paid our nonprofit partners and their programs more than $117 Million to fund their programs and services. To date, we?ve paid more than $1 billion since 1954. 0 Customers also benefit by getting access to quality used goods at a great value. TO THE WORLD ?0 Individuals in developing countries around the world can now create their own marketplaces in which to conduct commerce. As a result, other individuals in these countries have a resource where theylcan ?nd used, affordable merchandise. TO THE PLANET We?re doing our part to save our planet from the 20-billion pounds of used clothing and textiles tossed into landfills each yeah 0 Our recycling program prevented 280 million pounds of unsold merchandise from ending up in land?lls last year by reselling to domestic and international people in need. KEEP THE CYCLE GOING gl. Corporate Licensing DiviSion 03/02/99 I Corporation Look-up Corp: 2469 7914 UBI: 601 448 458 VALUE VILLAGE STORES, INC. Agent: JEROME CARPENTER 777 108TH AVE NE STE 1900 BELLEVUE WA 98009 9016 Corp Type LIC.EXP: 03/31/99 Category REG Init LOF Filed: Record Stat: A Reg Exp: Corp Tenure: PER File Date: Incorporated WA 03/02/1993 Roll Locl: 95020 1783 Last Refl: 980324 RNL 0000 FRWD UBI SNAM LACCT FNAM EXIT Corp: Agent: Corp Type Category Record Stat: Corp Tenure: Incorporated WA 03/14/1984 . Corporate Licensing Division Corporation Look-up 2342 1456 TVI, INC. UBI: 600 534 604 JAY CARPENTER 777 108TH AVE NE 1900 BELLEVUE WA 98009 9016 LIC EXP: 03/31/99 REG - Init LOF Filed: A - Reg Exp: PER File Date: Roll Locl: 95020 1785 Last Refl: 980324 RNL 0000 03/02/99 FRWD UBI SNAM LACCT ENAM EXIT .I :l VALUE VILLAGE SAVERS December 10, 1997 Ms. Tabatha Johnson Of?ce of the Secretary of State, Charities Division 505 E. Union Avenue PO. Box 40234 Olympia, WA 98504-0234 Dear Ms. Johnson: This letter is in response to your correspondence, dated December 8, 1997, requesting that our company, TVI, Inc. d.b.a. Value Village, register as a commercial coventurer. TVI, Inc. has determined that registration is not required for our company. We have based this ?nding on WAC 434-120-025 paragraph 3c. Please see the attached cepy of this provision. TVI, Inc. does not represent to the public, in any way, that if they purchase goods from our stores, a speci?ed portion of the sales price or a certain sum of money or some other speci?ed thing of value will be donated to a named charitable organization. If you have any additional questions, please feel free to contact me at (425)462-1515 Ext. 2346. Sincerely, gamma/4 Christina M. Markert Corporate Administrator Encl. cc: Thomas A. Ellison, President Michael V. Grif?th, Vice President 996139 - ?661 /BIfa TVI, Inc. - 11400 6th St. Suite 220 Bellevue, WA 98004 - (206) 462-1515 Fax (206) 451-2250 . . HAC 434-120-015 Officia address and telephone number. (1) ,The address for a\ correspondence is the Corporations Division, Office of the Secretary of State. P.O. Box 4023{. Olympia, Washington 98504-0234. (2) In-person transactions may be made at the Corporations Division Office. 505 Union S.E.. Second Floor, Olympia. Washington. There is an expedited in-person fee of twenty dollars for single or multiple transactions within each charitable organization or commercial fund raiser file. The telephone number is (360) 753-7118 or (360) 753-7120. The toll free number in Washington is {1-800-332-4483}. EH 1 [Statutory Authority: Chapters 34.05. 19.09, 11.110 and 43.07 new and 1993 471. 94-01-004. 5 434-120-015, filed 12/1/93, effective 1/1/94. Formerly WAC 434-19-012 and 434-120-020 Office hours. Business hours of the corporations division are 8:00 a.m. to 5:00 Monday through Friday, except holidays. Over-the-counter service is available to provide same day service for individual requests brought in before 4:30 p.m. {see WAC 434-110-060) and telephone service is available from 8:00 a.m. to 5:00 p.m. [Statutory Authority: Chapters 34.05. 19.09. 11.110 and 43.07 RCN and 1993 471. 94-01-004, 434-120?020, filed 12/1/93, effective 1/1/94. Formerly W3C 434-19-014.] W1C 434-120-025 Definitions. (1) "Charitable organization" means any entity that solicits or collects contributions from the general public where the contribution is or is purported to be used to support a charitable activity. but does not include any commercial fund-raiser or commercial fund-raising entity as defined in this section. "Charitable": Is not limited to its common law meaning unless the context clearly requires a narrower meaning; . lb) Does not include religious or political activities: and Includes, but is not limited to, educational, recreational, social. patriotic, legal defense, benevolent. and health causes. "Charitable trust" means any real or personal property right held by an entity or person that is intended to be used for a charitable purposeis). The trust may be created by will, deed, articles of incorporation, or other governing instrument. It may be express or constructive. ?Commercial coventurer? means a corporation. partnership, sole proprietorship, limited liability company. limited partnership, limited liability partnership. individual, or other entity that: Is regularly and primarily engaged in making sales of goods or services for profit directly to the general public; and . Is not otherwise regularly.or primarily engaged in making charitable solicitations in this state or otherwise raising funds in this state for one or more charitable organizations: and Represents to prospective purchasers that if they purchase a good or service from the commercial coventurer. a specified portion of the sales price or a certain sum of money or some other specified thing of value will be donated to a named charitable organization; and DOes not ask purchasers_ to make checks or other instruments payable to a named charitable organization or any entity other than the commercial coventurer itself under its regular commercial name. (4) "Compensation." means salaries, wages. fees. commissions. or any other remuneration or valuable consideration. Compensation shall not include reimbursement for expenses incurred and doCumented or noncash awards or prizes, valued at one hundred dollars or less, given annually to each volunteer. - . (5) "Solicitation." means any oral or written reqUest for a contribution. including the solicitor's offer or attempt to sell any property, rights, services, or other thing in connection with which: Any appeal is made for any charitable purpose: or The name of any charitable organization is used as an inducement for consummating the sale; or Any statement is made that implies that the whole or any part of the proceeds from the sale will be applied toward any charitable purpose or donated to any charitable organization: or The solicitation shall be deemed completed when made, whether or not the person making it receives any contribution or makes any sale. . "Solicitation," as defined in RCW for the purposes of these regulations. shall not include any of the following: An application or request for application for a grant, contract, or similar funding from any? foundation. corporation, governmental agency or similar entity which has an established application and review procedure for reviewing such requests: The attempt to sell a service or good which constitutes the basis of the charitable organization's activities under which the federal income tax exemption was granted, or is the primary purpose for the existence of the charitable organization. This includes. but is not limited to, admission to a theatrical or other performance presented by a charitable organization that is a drama. musical. dance. or similar group and fees for services such as a hospital provides or use of the charitable organization's facilities; or Bingo activities, raffles, and amusement games conducted under chapter 9.46 RCW and applicable rules of the Washington state gambling commission. (7) ?Commercial fund-raiser" or "commercial fund-raising entity? means any entity that for compensation or other consideration within this state directly or indirectly solicits. receives or raises contributions for or on behalf of any charitable organization or charitable purpose, or that is engaged in the business of or is held out to persons in this state as independently engaged in the business of soliciting or receiving contributions for such purposes. However, the following shall not be deemed a "commercial fund-raiser" or I'commercial fund?raising entity": Any entity that provides fund-raising advice or consultation to a charitable organization within this state but neither directly nor indirectly solicits or receives or raises any contribution for or on behalf of any such charitable organization: or A bona fide officer or other employee of a charitable organization. (10/17/97 9:18) 2 December 8, 1997 Value Village 11400 SE 6th Street SW, #220 Bellevue, WA 98004 Dear Charity or Fundraiser, This is our Second Notice to your organization regarding your unregistered status under the Washington State Charitable Solicitations Act. Your organization may he in violation of state law and must take immediate steps to correct this situation. Registration with the Secretary of State?s of?ce is rmuired? for all organizations who solicit or receive any form of donation(s) from any individual or entity in the state of Washington?. This registration is separate from, and in addition to, any corporate documents you may already be ?ling with the Of?ce of the Secretary of State. Failure to respond within 14 days from the date of this letter will result in the following actions being taken by our of?ce: 0 The Of?ce of the Attorney General, Consumer Protection Division, will be noti?ed of your failure to respond to our of?ce?s requests for registration under the Charitable Solicitations Act. 0 A press release will be issued to the local media in the areas in which you are soliciting, notifying them that you are in possible violation of the Charitable Solicitations Act. We will ask them to warn area residents and recommend that no donations are given to your organization. 0 Your organization?s name will be placed on our internet site, where potential donors will be informed of your possible violation of Washington state law. Our internet site will include a recommendation that no donations be given to unregistered organizations. Your organization must cease all fund-raising in the state of Washington until you are properly registered with our of?ce. Should you determine that registration is not required for your organization, please contact our office in writing and provide a brief explanation as to why your organization does not fall under the registration requirement. This will allow us to update our records accordingly. Please contact our of?ce at: (360)753-7120 Ext. 4, if you have any questions or require assistance. A copy of the applicable laws have been provided for your convenience. Thank you. Of?ce of the Secretary of State, Charities Division cc: Of?ce of the Attorney General, Consumer Protection Division 'chistration is required unless otherwise exempted. Exemptions can be found in WAC 434.120-100. "De?nitions of a ?solicitation? can be found in WAC 434-120-0256) (6). 103Chonr. . . Secretary of State?s Of?ce Charities Division 505 E. Union Avenue PO. Box 40234 Olympia, WA 98504-0234 . a. 1.. v1 4- -41.wgw9?er 3% 5711.55% '1 32 1M: ?1 Jungan)! "r - ?mguuh?rwmw aria-Aim- 4" .9. Io: I Fax: - From: ALL) Date: Re; Pages: 5 CC: Urgent For Review' El Please Comment El Please Reply El Please Recycle ?m ammo, @0101?! C915 g?mm 1 Him?? 12? ?Hr-l. ti. 13?? 3' 0? ~30? Ji- 1v'?i?a?11451-, add.? i -: ur?j? 4 :1 - I September 18, 1997 Value Village 11400 SE Street sw, #220 Bellevue, WA 98004 RE: Registration under the Charitable Solicitations Act Dear Sir or Madam, Recently, our of?ce received an inquiry regarding the registration status of your organization under the Charitable Solicitations Act. According to our records, your organization is not registered with our of?ce as required by Washington state law. Recent changes to the Washington Administrative Code now require organizations who are primarily engaged in the making of sales of goods or services for pro?t, and who represent to the consumer public that a portion of the sales price, a certain sum of money, or some other thing of value will be donated to a named charitable organization if they purchase said goods or services, must register with our of?ce as a Commercial Coventurer. In addition, Fundraising Service Contract forms must be submitted for each charitable organization that bene?ts from your activities. Please complete and submit the enclosed forms to our of?ce within thirty days from'the date of this letter. Any organization that fails to comply with registration requirements in a timely manner will be forwarded to the Of?ce of the Attorney General for ?irther action. If you have any questions, please contact our of?ce at: (360)753-7120 Extension 247 or 261. Thank you. Of?ce of the Secretary of State, Charities Division Ken Eikenberry ATTORNEY GENERAL OF WASHINGTON 900 Fourth Avenue #2000 Seattle, WA 98164-1012 March 25, 1992 RECEIVED APR 03 I992 SECRETARY OF 5' n: wasm?gicE?i Value Village 19500 Highway 99 WA 98036 Re: Charitable Solicitations Act File #10-92-03995 Dear Sir/Madam: It has come to our attention that you are operating either as a Charitable Organization or as a Professional Fund Raiser in this State. In checking with the Secretary of State's Office we can find no record of your registration. RCW 19.09, the Charitable Solicitations Act, requires registration of both Charities and Fund Raisers under certain circumstances. Should you seek further information concerning registration, the Charities Division of the Office of the Secretary of State has a toll-free number: 1-800-332-4483. We would appreciate a prompt written response from you regarding what action you take in this matter. Please address your letter to me at the address shown below my name. Sincerely, Jo Addison Consumer Representative Consumer and Business Fair Practices Division 900 Fourth Avenue, Suite 2000 Seattle, WA 98164-1012 CC: Charities Division Office of the Secretary of State Olympia, WA 98504?0422 Charltable Olympia. 93504-9000 1-800-332-GWE December 19, 1988 Mr. Stephen R. Thomas- Attorney At Law 140 Southwest 153rd Street Seattle, WA 98166 Dear Mr. Thomas: Thank you for your letter dated December 12, requesting information from the files maintained by the Charitable Solicitations Division. The document requested, the solicitation contract between T.V.I., Inc. and The Northwest Center for the Mentally Retarded, is not required to be filed under the Charitable Solicitations Act (RCW 19.09) and thus would not be normally found in our files. The Act requires Charitable Organizations to file a Registration of Fundraising Service Contract form (copy attached) when engaging the services of an Independent Fundraiser (IFR). Unfortunately, T.V.I., Inc. is not a registered IFR at this time, and the Charity in question has not submitted the registration form summarizing their relationship with T.V.I., Inc. The charity indicated on its most recent annual registration document that it does not employ the services of an IFR. If this office can be of further assistance to you, or if you have additional information which may help this office obtain the material you desire, please feel free in contact us again. encl: Fundraising Service Contact Form RCW 19.09 1' a Charitable Solicitatlons Washington 98504-9000 1-800-332-GWE October 6, 1988 Value Village 11400 SE 6th St SW, 220 Bellevue, WA 98004 RE: INDEPENDENT FUND RAISERS REQUIRED TO REGISTER Our office received an inquiry about the registration status of your organization. The Charitable Solicitations Act (RCW 19.09) requires organizations soliciting funds for charitable purposes to file certain documents with the Secretary of State. These doucments, along with a copy of RCW 19.09 and WAC 434-19 are enclosed for your review. These documents are in addition to the forms necessary to comply with the laws dealing with profit and non-profit corporate registrations. To register in accordance with the Charitable Solicitations Act, please submit the requested information, $50 ANNUAL registration fee, and the required surety bond to our office. If.you have any questions or need further assistance, please contact this office at Outside Washington (206) 753-7121. Si erely, ?aw EBECCA PRALL Charities Division Enclosures 12:588 Legislative Buiiding MS: Ass-22 Olympia. Washington 98504-9000 (206) 753-7121 August 25, 1987 Value Village 11400 SE 6th St SW 220 Bellevue, WA 98004 RE: REGISTRATION UNDER THE ACT Our office received an inquiry about the registration status of your organization. The Charitable Solicitations Act (RCW 19.09) requires organiza- tions soliciting funds for charitable purposes to file certain documents with the Secretary of State. These documents, along with a copy of RCW 19.09 are enclosed for your review. These Documents are in addition to the forms necessary to comply with the laws dealing with profit and non-profit corporate registrations. To register in accordance with the Charitable Solicitations Act, please submit the requested information and $10 annual registration fee to our office. If you have any questions or need further assistance, please contact this office at 1?800-332-give. Outside Washington (206) 753~7121. Sincerely, REBECCA PRALL Charities Division Enclosures 11:78? We NR Legislative Building MS: AS-22 Olympia, Washington 98504-9000 (206) 753-7121 Rafph Munro August 18, 1987 Value Village PO Box 2608 Vancouver, WA 98668 (/95 RE: REGISTRATION UNDER THE CHARITABLE SOLICITATIONS ACT Our office received an inquiry about the registration status of your organization. The Charitable Solicitations Act (RCW 19.09) requires organiza- tions soliciting funds for charitable purposes to file certain documents with the Secretary of State. These documents, along with a copy of RCW 19.09 are enclosed for your review. These Documents are in addition to the forms necessary to comply with the laws dealing with profit and non-profit corporate registrations. To register in accordance with the Charitable Solicitations Act, please submit the requested information and $10 annual registration fee to our office. If you have any questions or need further assistance, please contact this office at 1-800-332-give. Outside Washington (206) Sincerely, REBECCA PRALL Charities Division Enclosures 11:78? . . a, a n. . n, hrs-i ?3t: .. . . - . E..- .. .?in(axiniv7-1. . . 333$? 35. iv i my. GE ?30 1.987 r} {at .D?n tr 1.7" :5 ., an. s. rah-?- . - "an-:15 .1 la v- -n af?xtank . .- - . -, - ., . 1 Association for Retarded Citizens?ofClaa-k County t? . 3.: 1931, 1933 and 1986 Scroll Award For Newsletters - An?'?f Was xi 9.0. BOX 2608 VANCOUVER, WASHINGTON 98668 - 206/695-1029 "is. E. v. vac? ll Value Village lShows Off New Truck . ofMarch We accept'almost any type of an a driver the 51; {mass out ladleARChasaquit-edadditloml clorhingorhouscholditunTl-IAT CAN BE REUSEDASIS. Since maanyqa.Manhkely,yur mdonorhawthefaeilitiesfor haveanyquestiompertalningtothe f7 able household items for resale cleaning,- mending, _repairing or acceptability ofgoods, please let us from where to duough the Value Village Thrift Stores. Our new trucks are white, with the ARC logo You Give Help. You Give Hope? painted in?blue on the sides. Clearly marked and well-maintained trucks uphold our professional image and publicize our organization. They also differen- tiate us from unmarked trucks that have removed donations left for us, without the resident?s permission. Not Only are the new trucks easy to identify, but our drivers also wear uniforms and carry ARC Identi?ca- tion Cards. Our telephone solicitors canvass .rnoer rm divuteouvcr and eur- uumuim' ?g ?ipprai: mater emeryI 5.t0 7 Weeks. If you have out been contacred recently andhaveitemsyouwouldliketo donate. please call the Solicitation Of?ce (693-1985) to arrange for pick-up. Since we must plan our routes as ef?ciently as possible to Fully Utilize the space in the truck and the time of the drivers. please let us know if your donation is :59ch large or bulky (Le. ?nni- mm, or many bagslboxes of cloth- ing-) 1 reupholstering, we cannot accept items requiring these services. We have an ?all or nothing? policy re? garding the acceptability of goods. If PART of your donation is not reusable without repair, our driver will not take ANY PART OF THE TOTAL DONATION. It simply would be unfair.(not to mention ex- know; otherwise, the final decision rests with the driver. It is VERY IMPORTANT to clearly mark your bag or box so that our drivers know it?s LEGAL to take it. WE WILL NOT TAKE ANYTHING THAT IS NOT MEANT FOR US. You will becallodthedaybeforethepick-up I. IJ-q?aa-a- Blue ARC logo and slogan help identify new trucks. Of?ce (693-1985). Your donatimprovidcsavaluablesomce ofhtcorrsetodieARQandweap- ptedateyourcontinuedsupport. Unlike applicants for Social Secu- rity bene?ts who need credit for a certain amount of work, aged, blind, and disabled individuals who have never worked may be eligible for supplemental security ineom (SSI) payments. 881 is a Federal program that pmvides checks for aged1 blind and disabled people who have limited income and resources. Eligi- bility is based in part on need rather than on a person?s work as isthe case with Social Security ben- e?ciaries. ln fact. a person may te- eeive bath and Social Security payments. In such cases, however, the SSI payment is usually reduced. An individual or couple may have some income and resources and Still receive 851 payments. Resources refer to the things a person cums, such as real estate, personal prop- erty, a savings or checking account, stocks and bonds, and even cash. Some resources are nor counted when eligibility for is deter- mined. on their value, for example, person and household goods insurance policies, and a car may count. Neither is the individual?s or couple?s home counted if it is the principal place of residence. In addi? tion, up to $1,500 in burial funds an individual and his or her spouse each have is not counted when eligi- bility is Under the law, 55] payments may begin only with the date at applica- tion or date of eligibility, whichever is later. Therefore, anyone who be- lieves he Or she maybe eligible for SSI payments should nor delay malb ing application. We have more de- tailed information about the eligibility requirements here at the Vancouver Social of?ce. NEW FRONTIERS 8: GROWTH Published Bi-Momhly by ARC ofClark County. Vancouver, Washington . Pam AmberPrnident Printing . . . . . . . . . . . . . . Post Publications Larry Silveira . . . . . . . . . . . . . . . . . . . Editor Collatingih?hiling . . . . . Valley Wori~ Center Lori Watson . . . . . . . . . . . . . Assoc. Editor Typesetting. hymn. Design and Artwork . . . . . . . . . . . . . . . . . . . . . . . . . Rapid Print. lne. par: Manna for Retarded Citizen: or Clark County PO. Box 1608 - Vancouver, Washington 98668-1608 NON-PROFIT ORG. US. POSTAGE PAID Vancouwr. WA Perm? No. Ralph Munro/Secretary of State] State of Washington - Olympia we 98504 06/24/2005 649485 80.00 Dominant Only Tracking ID: 930655 Doc No: 649485-001 a November 15, 2002 Bradley Whiting, General Counsel Savers, Inc. PO Box 808 Bellevue, WA 98009 RE: Charitable solicitation registration requirements Dear Mr. Whiting, Thank you for your letter, dated October 18, 2002, in response to our inquiry letter, dated September 20, 2002, regarding Savers? possible registration requirements pursuant to Washington?s Charitable Solicitations Act, RCW 19.09. Please accept our apologies for the amount of time it has taken to respond to your letter. We are sorry for any inconvenience this delay may have caused you or your organization and hope to better serve you in the future. According to your letter and the attached sample agreement, Savers does not solicit or receive charitable contributions. Consequently, it appears that Savers does not meet the de?nition of a ?commercial fundraiser? and is therefore not required to register as such pursuant to RCW 19.09. On page two of your letter, you indicated that Savers informs its customers of its ?relationship with local charities and the nature of that relationship?. You went on to explain that purchases made to Savers stores ?indirectly bene?t local charities?, but only as a result of the merchandise purchased. Disclosing Savers? relationships with local charities does not, in itself, trigger a registration requirement. Conversely, giving customers the impression that purchasing items from Savers will somehow bene?t a speci?ed charitable organization, either directly or indirectly, may trigger the requirement to register as a ?commercial coventurer??. Therefore, we urge Savers to be cautious when representing its charitable relationships to its customers so that it does not fall under the definition of a commercial coventurer. Please do not hesitate to contact me at (360) 753-0863 247 or Tiohnson@secstate.wa.gov if you have any questions. Sincerely, Tabatha ohnSOn Charities Program Of?ce of the Secretary of State 1 "Commercial coventurer" means a corporation, partnership, sole limited liability company, limited partnership. limited liability partnership. individual. or other entity that: Is regularly and primarily engaged in making sales of goods or services for pro?t directly to the general public; and Is not otherwise regularly or primarily engaged in making charitable solicitations in this state or otherwise raising funds in this state for one or more charitable organizations; and Represents to prospective purchasers that if they purchase a good or service from the commercial coventurer, a speci?ed portion of the sales price or a certain sum of money or some other speci?ed thing of value will be donated to a named charitable organization; and Does not ask purchasers to make checks or other instruments payable to a named charitable organization or any entity other than the commercial coventurer itself under its regular commercial name. WAC 434-120-0256) 10/18/02 18:08 FAX 425 637 8790 @001 To: Ms. Tabatha L. Johnson do Sec. Of State Farm: Bradley R. Whiting, General Counsel Fax: 360-664-4250 Pages: 9 pages including this cover Phone: 360-753-0863 Date: 1011 8/02 Re: Allowed Letter cc: Mane El Urgent For Revlew [2 Please comment [3 Please Reply Plum Recycle (Please route the following to Ms. Johnson as soon as possible) 10/18/02 18:08 FAX 425 637 8790 RISK INSURANCE savers. Inc. H400 SE 6th Street. Su'de 220. Belle-me. WA 93004 53.0.3011 808, Balm WA 98009 P: 425462-155 F- 475-451-2250 W.M.CUITI Canadian Corpomtt: and-zoos St John's St. Port Moody. ac V3H 2C4 P: 604-461-7000 F: Wa??l-mm Saw-:1: Amalia, inc. 330 Root: Hamlet. mono. NJ 305:: DD F: oahgsun?neom Wm October 18, 2002 SENT FACSIMEE T0 360-644?4250 Ms. Tabatha L. Johnson Charities Program Of?ce of the Secretary of State 801 Capitol Way South PO. Box 40234 Olympia, WA 38504-0234 RE: Your Letter of September 13, 2002 regarding Savers, Inc. and your request for additional information Dear Ms. Johnson, Please accept my apology for my delay in responding to your September 20dl letter. I have reviewed said letter, and this response including the enclosed materials should be suf?cient to allow you [0 make a ?nal determination of Savers? slams undnr RCW 19.09 and WAC 434- 120. In your letter of September 20, 2002 you indicated it appears that Savers. inc. is not a charitable organization under RCW 19.09, yet still require additional information from us. As such 1 have tried to respond to your questions as f0110w5: Qggs?gn? No. 1: Who contacts the donors to reguest their discarded householg 'Savers or eh anizations? If Savors contacts the dorm Elease gravide a copy of the scrigt uscd. Savers does not contact donors for any solicitation purposes. The charitable organizations solicit on their own behalf to all potential donors, and as such there is no script necessary for Savers use. See Paragraphs 1, 2 and 6 of the enclosed sample agreement. ucs?on No. 2: Who icks the donated items rs the ch 'table organizations? The charitable organizations are responsible for collecting any and all donated goods. See Paragraph 2 ofthe enclosed sample agreement. @002 10/18/02 18:09 FAX 425 837 8790 RISK INSMCE Ms. Tnbatha L. Johnson Page 2 Charities Prcgam Of?ce of the Secretary of State October 18, 2002 uestio No. - here an re resentation mndc? res that donated it or tests from the sale thereof will oner an charitable 0 ant tion or charitable pggpose? 11' So, what lan?age is used? Our stores, our mandates, and the company as a whole are proud of our relationships with the charitable OrganizatiOns that we purchase goods from, who as I indicated in my September 13?h letter we refer to as vendors. In the stores We have historically, and will continue to inform our customers of our relatiomhip with local charities and the nature of that relationship. Puchases made in our Slums do indirectly bene?t local charities, yet only as a result of the merchandise purchased by us from the charities. We do not claim in the stores or otherwise that sales proceeds bene?t a charity. We do not solicit goods based on our relationship, nor do we request our vendors to solicit based on our relationship. See Paragraph 9 of the enclosed sample agreement. ue o. 4: there contractual relatlo etween Savers a the organizations? If so, gleam grogide a any 9; one of the contract for our rom' w, Please see the enclosed agreement as between ARC of Spokane and TW, loo. (a subsidiary of Savers, Inc. The agreement is quite clear that the charitable organization is responsible for solicitation efforts and that the relationship is one of buyer and seller relative to goods that have been donated to the charitable organizmion. {Eggclusionz As I indicated in my previous letter, we consider our relationships With Our veltdoxs very important to both our success as a retailer, and their Success in their organizational We are very proud of our relationships and we share our pride with our teammates and patrons where appropriate. Should you have any questions please do not hesitate to contact me directly at 425-450-123 74. Regards, Bradley R. Whiting General Counsel BRW:boh File Name .legsl?iTVI?Gecretm-y of State E1003 10/18/02 16:09 FAX 425 837 8790 RISK INSURANCE 004 BULK PURCHASE AND SALE AGREEMENT This Agreement is made this ?rst day of September 2002. by and between ARC of Spokane (hereinafter known as a non- pro?t corporation operating in Washington, and Inc. (hereinafter as a Washington state corporation doing business in the state of Washington. RECITALS A. ARC-SP is a charitable organization operating in the state of Washington. has and contemplates having various programs for Lhe aid and assistance of children1 and needs ?mds and ?nancing thercf?ch. B. TVI is a Washington State corporation experienced in the Operation of retail scc0nd-hand stores. and presently operates stores on a basis including the state of Washington C. Under existing provisions of Washington law, ARC-SP, as a charitable organization, is entitled to solicit salvageable personal property from the general public and sell said property. D. W1 is desirous of buying ?'om ARC-SP such salvageable personal property, as ARC-SP shall solicit. E. In order to ensure compliance with Washington law, the parties recognize that the purchase of salvagcablc personal property by must be purSuam to a bona ?de sale by ARC-SP and that such arrangement shall be disclosed to the extent required by law to donors of such salvageable personal property. Now therefore, it is hereby agreed as follows: 1. Sale of Progeny, ARC-SP, its successors, or assigns, agrees to sell to TVI all of the personal preperty, without exception or reservation, of any description whatsoever, which they shall solicit or obtain or become possessed of by virtue of making solicitatioris of housoholders dining the term of this contract. Nomithstanding above, ARC-SP is not required to sell to TVI personal preperry solicited or received from sources for donation to the program of ARC-SP for use by its staff, volunteers, or program participants. 2. Purchase of Propergg. agrees to purchase from ARC-SP, its successors, or assigns, and ARC-SP agrees to deliver used product consisting of clothing, household items, fumilure, and other re-solluble items collected from the general public. ARC-SP Will collect said product in various manners including but not limited to phone solicitation, drop boxes, attended stations, nndfor mail. ARC-SP agrees these used items collected will not come from any source that may have been pro-sorted or offered for sale to the general public, agreed option in writing. 3. Payment Terms. The consideration provided for in paragraph 2 hereof shall be paid by to ARC-SP, in cash. lawful money of the United States, 4. Cottage Count. For the purposes of this Agreement, the cartage count shall consist of all clothing discards chi-loaded into slandurid 'l?Vl receiving carts. One 0K shall equal cubic feet of reasonably compacted clothing. The price per OK includes an allowance for all ?nniturc, appliances, and miscellaneous items. Best efforts will include, but not be limited to, all solicitations, signage, and printed material for collections to include Speci?c mention of miscellaneous merchandise. in addition, ARC-SP will not refuse any pickups of ?imiturc and miscel. The minimum standard oi'miscel to cloth ratio Should be 25%. The tenns of delivery and acceptance bf product is set forth in Schedule which is attached hereto and made a part hereof. 5. This agreement shall be in effect for a period of twelve (12) months, commencing September 1, 2002 and expiring August 30,'2003. [fanother contract is not negotiated prior to the date of expiration. this agreement will automatically renew for an additiomal six (6) months, with all terms remaining in effect. If eimer party wishes to terminate this agreement, a ninety (90) written notice prior to the end date is required. 10/18/02 16:10 FAX 425 637 8790 RISK INSURANCE 005 6. Solicitation Program ARC-SP agrees to maintain staf?ng, equipment, of?ces, required licenses, permits and insurance suf?cient to perform all its duties and obligations under this agreement. 7. Qvenant of ARC-SP. ARC-SP hereby covenants that all persons soliciting donations of salvageable personal preperty shall either be of?cers, agents, or employees of ARC-SP and shall be employed to solicit donations in compliance with the previsious and laws of the state of Washington and any of its political subdivisions. 8. Wales. ARC-SP agrees that. during the term of this Agreement, it shall sell said salvageable personal property to no person, ?rm, or corporation except TVI, its successors, or assigns unless otherwise agreed upon in ARC-SP, its Successors, or assigns, agrees that the term of this Agreement, it shall not maintain, Operate, cantrol, manage or participate in any warmer in any retail store where any salvagcable personal property which ARC-SP may solicit shall or will be sold or offered for sale to members of the general public or to other persons. 9. Qovenant of WI. It is the intention of to operate and maintain one or more stores in the state of Washington for the retail sale of salvageable personal property purchased from ARC-SP. TVI hereby agrees and acknowledges that TVI assumes full responsibility for the establishment, operation, and maintenance of such retail storc(s), and that ARC-SP shall in no way, directly or indirectly, be connected with. associated with. responsible for. or liable for, the establishment, operation, or maintenance of such retail store(s) of TVI, or any other activities of not speci?cally referred to in this Agreement. 10. TVI Unable to Qperate. In the event TVI is prevented from carrying on the business above by teaser- of the enforcement of any ordinance. stance. law, labor dispute. rcguletioa of any city, county, state, or federal governmental authority, or if TVI is, from any other cause not their fault, including termination or cancellation of any lease under which TVI conducts any business involving said salvageable personal property, prevented from carrying on the described business, then shall be exeused from the obligations to make any purchase hereunder while so prevented, but shall resume making said purchases when and if such disability is remedied. TVT agrees to use its best efforts to remedy any such disability occurring. 11- ARC-SP Unable to Perform In the event ARC-SP is prevented from carrying on the solicitation. of salvageahle personal property described above by reason of the enforcement of any ordinance, statute, law, labor dispute, rule or regulation of any city, county, state, or federal governmental authority, or if ARC-SP is, from any other cause not to fault. prevented ?-om carrying on the above-described activities, then it shall be excused horn the obligation to make any sales while so prevented, but shall resume making said sales when and if such disability is remedied. ARC-SP agrees to use its best e?'orts to remedy any such disability occurring. 12. Default Cure. Not withstanding items #10 and #11 of this agreement, any breach to this agreement shall he doctmrenled in writing by the complaining party and submitted per item #19 to the breaching party. The party in breach of this agreement will have thirty (30) days in which to comply with the terms of this agreement. Failure to correct each breach or default within the stipulated time shall be grounds for termination of said agreement. In addition, any of breach with in ninety (90) days of correction me be viewed as continuance ofbreaeh and may result in termination Termination. In the event of termination of this Agreement, all leases and related termination expenses are the rasponsihility Inc. 14. hroduet Quotas, Speci?c quotas regarding the number oi? OKs, which ARC-SP agrees to deliver in speci?c volatiles, have been set forth on a ?Schedule The quotas will serve as the maximum obligation of ARC-SP and the minimum obligation or TVI. Inc. Both parties agree to reasonable ?uctuation as de?ned in Schedule In the event of signi?cant under performance in any given quarter) the quote will be under review for potential reduction. ARC-SP will be provided a reasonable opportunity to current performance issues in addition, if quota reduction is necessary. the reduction may be to the level of 5% above the some] performance average of the previous quarter. 15. m. This agreement may not be assigned in whole or part by either party hereto without the written permission of the Other party. 16. Mutual Release. 'l'Vl and ARC-SP hereby release each other and their respective shareholders. directors, of?cers, partners, employees, agents. or contractors from any claims for damge that are caused by or result from risks insured against under any inswance policies carried by the parties pursuant to any provision of this Agreement. TVT and ARC-SP shall cause each insurance policy obtained by it to provide that the Insurer waives all right of recovery by way of subrogation against the other party or their respective shareholders, directors, of?cers. partners. employees, agents, or contractors in connection with any loss covered thereby. 10/18/02 18:11 FAX 425 637 8790 RISK INSURANCE I one 17. Gnvornigg Qw. 1n the event suit or action is brought by a party on this Agreement or on any monument or document oo ntemplated by this Agreement, the party prevailing in such Suit or action shall be entitled to be awarded reasonable attorneys' fees in addition to other costs and disbursements allowed by law, including the same incurred with respect to appeal. In the event of dispute, this Agreement shall be governed by the laws ofthe State ofWashington. 18. Proprictm Infonnation. This agreement and any other materials provided to ARC-SP by TVI may not be disseminated in whole or in part to any persons, corporation, or entity except agency persons directly nocom?ttablc to this agreement withozrt written consent ?om authorized personnel of TVT, Inc. 19. Home. All notices given under any of the provisions of this Agreement shall be deemed to have been duly given if mailed by registered 0: certi?ed mail 01' soot by fax with a con?rmed receipt within '72 hours, as follows: To TVI at: Too. 11400 SE 6th Street Suite #220 3:11:qu Washington 98004 To ARC of Spokane at: ARC of Spokane 127 West Boone Ave. Spokane, WA 99201 In Witness Whereor, the parties have executed this Agreement the day and year first mentioned above. ARC of Spokane By Greg Folk Executive Director INC. BY Tom Ellison CEO 10/18/02 18:11 FAX 425 837 8790 RISK INSURANCE 00? Arc of Spokane (ARC-SP) 2002 Schedule This Schedule is attached to and made a part of the Bulk thase and Sale Agreement dated September 1, 2002, between ARC-SP and Inc. OK Price The price per OK for cartage as de?ned in Paragraph 4 of the Agreement shall be as follows: Effective September 1, 2002, the price will be $9.93. Effective Jammy S, 2003 the price will be $9.50. Effective July 6, 2003 the price will be $9.00. Back Door Price The price per back door OK will be 30% of delivered OK price. At discretion, we may purchase product over 1700 at $8.00 up to 2000 0K5 per week. Any product over 2000 OK: per week will be negotiated. 10/18/02 13:11 FAX 425 837 8790 RISK INSURANCE ?008 ARC of Spokane (ARC-SP) Schedule Deliveries will be worked out at District level -- ?9952/1353 . . 1 01/05/03 to 02/01/03 4 1.700 6.800 2 02/02/03 to 03/01/03 4 340 1,700 6,800 3 03/02/03 to 04/05/03 5 340 1,700 8.500 4 04/06/03 to 05/03/03 4 340 1,700 6,800 5 05/04/03 to 05/31/03 4 340 1.700 6.800 6 06/01/03 to 07/05/03 5 340 1.700 8,500 7 07/06/03 to 08/02/03 4 340 1,700 6,800 8 08/03/03 to 08/30/03 4 340 1,700 6.800 9 09/01/02 to 10/05/02 5 340 1.700 8,500 10 10/06/02 to 11/02/02 4 340 1.700 6,800 1 1 1 1/03/02 to 1 1/30/02 4 340 1,700 6,800 12 12/01/02 to 01/04/03 5 340 1.700 8,500 Annual Total 1 83,400 Weekly quotas are established on a ?ve-day work week. Slat holidays will reduce weekly and quotas. 10/13/02 18:12 FAX 425 837 3790 RISK INSURANCE 009 Arc of Spokane (ARC-SP) 2002 Schedule This Schedule is attached to and made a part of the Bulk Purchase and Sale Agreement dated September 1, 2002. between ARC- SP and Inc. It serves to clan'fy product de?nitions, quota and change authorizatiom. 1. shall mean the cannge of clothing goods and miscel items u?lloaded into standard receiving carts. For clothing, 1 (one) 0K shall equal cubic feet ofreasonably compacted clothing. For unison] items. one (1) OK shall equal 2.7 cubic feet. 2. As de?ned in Schedule W1 is obligated to purchase Set number of 0K5 on a daily, weekly and annual basis with the following allowances: Daily 0145 may exceed quota by a maxitnum of 10%. Weekly 01%: may exceed quota by a maximum of or period quotas may not exceed quota. 3. TVI may purchase less than weekly quota at any time to Stay within the terms of Items 23, 2b, and 2c above. 4. Back door donations are de?ned as any product delivered to TVI property by the general public. 5. Back door donations are not included as part of established quotas. 6. Any adjustments to quotas must be mutually agreed leOn by both parties in wn'?ng, unless de?ned as breach. 7. Any quota adjusunents must be authorized by the Somning Depamnenl or Executive Management of All changes met be con?rmed in writing. September 20, 2002 Bradley Whiting Savers, Inc. PO Box 808 Bellevue, WA 98009 Dear Mr. Whiting, We are in receipt of your faxed letter, dated September 13, 2002, in response to our August 6, 2002 letter regarding Savers, Inc. and possible registration requirements pursuant to Washington?s Charitable Solicitations Act, RCW 19.09. In your letter, you indicated that Savers sells merchandise purchased from local not-for-pro?t organizations in its retail stores, but does not ?solicit for donations or contributions on behalf of any organization.? Based on the activities you described in your letter, Savers is not required to register pursuant to RCW 19.09. However, additional information is needed before we can make a ?nal determination. We received a consumer inquiry regarding Savers, Inc., wherein the consumer indicated that Savers solicits discarded household goods/clothing on behalf of charitable organizations. Your September 13 letter claims that the opposite is true. Please provide answers to the following questions so that we may better understand Savers? activities: 1) Who contacts the donors to request their discarded household goods/clothing, Savers or the charitable organizations? If Savers contacts the donors, please provide a copy of the script used. 2) Who picks up the donated items, Savers or the charitable organizations? 3) Is there any representation made in Savers? stores that donated items or the proceeds from the sale thereof will bene?t any charitable organization or charitable purpose? If so, what language is used? 4) Is there a contractual relationship between Savers and the charitable organizations? If so, please provide a copy of one of the contracts for our review. Please provide answers to the above?mentioned questions and/or the requested items within 30 days from the date of this letter. If you have any questions, please do not hesitate to contact me at (360) 753?0863 extension 247 or TJohnson secstate.wa.gov. Sincerely, Tabatha Johnsoa Charities Program Of?ce of the Secretary of State 09/18/02 15:57 FAX 425 837 8790 RISK INSURANCE 001 To: Ms. Tabatha Johnson do Sec. Of State From: Bradley R. Whiting. General Counsel Fax: 360-664-4250 Pages: 3 Including this cover Phone: 380-753-0863 Date: 09!16!02 Re: A?admd Letter CC: None 3: Urgent El For Review El Please Comment El Please Reply [3 Please Recycle (Please route the following to Ms. Johnson as soon as possible) 00/18/02 15:57 FAX 425 837 8790 RISK INSURANCE Savers. Inc. I I400 SE em sweet. suite 220. Bellevue. WA 9800+ PD.on 803. Bc?cvuc, WA 93009 P: 425-462-1515 F: 47545197700 Canadian Comte: #200 3003 51'. John?s St. Port Moody. BC vaH 209 P: 604-401-7000 (metatarsal wam?ncgam savers Australia, lot. 330 Sven? Rood none. AU 3056 P: 01 1416-9381-2800 0i l-61-3-9331-2700 mama: Vault-VIM Wm Sentember 13, 2002 VIA FACSHUHLE T0 360644-4250 Ms. Tabatha L. Johnson Charities Program Of?ce of the Secretary of Stan: 801 Capitol Way South P.0. Box 40234 Olympia, WA 38504-0234 RE: Your Letter of August 6, 2002 regarding Savers. Inc. and its potential for registration Marthe Washington State Charitable Solicitations Act (RCW 19.09) Dear Ms. Johnson, I have reviewed your letter of August 6, 2002 and the enclosed materials including RCW 19.09 and WAC 434?120 regarding dienpplicability of both the statute and the regulation relative to Severe, Inc. As to both the RCW and the WAC, Savers is not required to register in any capacity based on both a legal and factual basis. Our Business Model: Our business model is very basic. From our rcmil store locations we sell merchandise, consisting primarily of clothing, shoes, hooks, and household ?tmishings. The merchandise is substantially used in nature. We obtain our used merchandise through relationships with local not-for-pro?t organizations including Association of Retarded Citizens, Community Services for the Blind and Partially Sighted, and the Northwest Center for the Retarded. We do not solicit for donations or contributions on behalf of any organization, nor do we donate ourselves to any organization. All merchandise obtained ?om the local not-fnr-pm?t entities is purchased from the entities at a commercially negotiated price, and is not tied to any subsequent sale to the public. Our relationship with the entities is strictly one of purchaser and supplier. We refer to our various suppliers appropriater as ?vendors.? The Statuton Scheme: A thorough review of the RCW's and supports the aforementioned relationship of purchaser and seller in that the following de?nitions under'both the statute and administrative code ?are not applicable? to Savers, Inc.: fund raiser, as de?ned under RCW nor WAC 434420-0250) Charitable organization, as de?ned under RCW nor WAC 434?120-025( 1) Commercial coventurer, as defined under WAC 434-120-0256) Contnhution, as de?ned wider RCW 19.09.0200.) Solicitation, as de?ned under RCW nor WAC 434-1120025050 002 09/18/02 15:58 FAX 425 837 8790 RI SK INSURANCE Ms. Tnhn?ia L. Johnson Page 2 Charities Program Of?ce of the Secretoryr of State September 13, 2002 In that the aforementioned de?nitions are non-applicable to Saver, Savers is neither an entity that requires registration nor an entit}r that solicits a contribution, and the balance of the act is inoperative as to Savers. Conclusion: From both a factual and legal basis Savers does not ?ll tnider the purview of the Washington State Charitable Solicitations Act (RCW 19.09) and its associated administrative regl?a?om (WAC 434.120). Savers as an organization is very proud of our relationships with our Various vendors. and through our purchases of merchandise our ability to support these organizations and their various extremely endeavors. We consider our relationships with our vendors very important to both our success as a retailer, and their success in their organizational missions. In addition, we are very proud of our relationships and we share our pride with our teammates and patmns where appropriate. Shanld you have any questions please do not hesitate to contact me directly at 425 450-23 74. Regards, M?w?cy Bradley R. Whiting General Counsel BRW:boh File Name or State (JohnsonJLQ-u?mlnoc 003 August 6, 2002 SAVERS, Inc. c/o Jay Carpenter PO Box C-90016 Bellevue, WA 98009-9016 Dear Fund-raiser: It has come to our attention that your organization solicits or receives contributions on behalf of one or more charitable organizations. As a result, your organization may come under the provisions of the Charitable Solicitations Act, RCW 19.09. Pursuant to Washington State law, your organization may be required to register with our of?ce as a ?Commercial Fund-raiser." Registration form(s) and copies of the applicable laws are enclosed for your review. Please submit the following items within 30 days from the date of this letter: 0 Application to Register as a Commercial Fund-raiser (including ?nancial information from your most recently completed accounting year) 0 $250 registration fee 0 Proof of $15,000 Surety Bond If you believe that registration is n__ot required, please provide our of?ce with written information regarding your organization, including a copy of your written contract agreement with a charitable organization. Please state the precise legal and factual basis upon which you base your belief that you are not required to register pursuant to Washington?s Charitable Solicitations Act. Upon receipt, we will review your materials and provide you with a written determination regarding registration pursuant to RCW 19.09. Please respond within 30 days from the date of this letter. If you have any questions or require assistance, please do not hesitate to contact me at TJohnson@secstate.wa.ng or (360) 753-0863 247. Sincerely, Tabatha L. Johnson Charities Program Of?ce of the Secretary of State (101) Washington Secretary of State - Corporations: Search Detail Corporations Menu Qormations Me Registration Renewal Comte Mismatch MamLicenseSewice Unifotm_c_o_de Home Address Confidentiality Apostilles Archives Charities Contact Us Corporations Digital Signatures Elections 8t Voting Medals of Merit 3L Valor News Releases Oral History Productivity Board State Flag State Seal Page 1 of 2 I Corporations Corporations Division - Registration Data Search SAVERS, INC. UBI Number 601 428 298 Category Regular Corporation Profit/ Nonprofit Pro?t Active] Inactive Active State of Incorporation WA Date of Incorporation 11/25! 1992 License Expiration Date 11/ 30/2002 Registered Agent Information JAY CARPENTER 777 108TH AVE NE STE 1900 Agent Name Address PO BOX C-90016 City BELLEVUE State WA ZIP 980099016 Special Address Information Address City State Zip Ben-Ir? Disclaimer Information in the Secretary of State's Online Corporations Database is updated Mondi through Friday by 5:00 am. Paci?c Standard Time (state holidays excluded). Neither of Washington nor any agency, of?cer, or employee of the State of Washington warran accuracy, reliability, or timeliness of any information in the Public Access System and 5 be liable for any losses caused by such reliance on the accuracy, reliability, or timeline: such information. While every effort is made to ensure the accuracy of this information portions may be incorrect or not current. Any person or entity who relies on informatio obtained from the System does so at his or her own risk. i Apostilles 1 Archives Corporations 1 Digital?ignatures Etech I ?edals a Vale; him i Queen '15 ten. I Ereductivitym I St_te_Ea lag StateSeai Washington Secretary of State 07/10/2002 [2b] [2b] [2b]     [2b]     [2b]   file:////Seahubfile1/...Value%20Village,%20Savers,%20et%20al.)/Responsive%20Records/Mary%20Beth/Value%20Village%20(again!).htm[8/29/2013 8:12:58 AM 51MB of Charities Program 0 801 Capitol Way South 0 PO Box 40234 I Olympia, WA 98504-0234 Phone: 360-725-0378 0 Fax: 360-664-4250 0 E-mail: Web Address: March 11,2010 Savers, Inc. (aka Value Village) PO Box 808 BELLEVUE, WA 98009 Reference Number: 21804 APPID: 1640917 Dear Savers, Inc.: It has come to our attention that Savers, Inc. solicit and receive contributions in Washington State on behalf of one or more charitable organizations via its Community Donation Centers, etc.). As a result, the organization?s activities are subject to the provisions of the Charitable Solicitations Act, 19.09. Pursuant to Washington State law, the organization is required to register with our of?ce as a ?commercial fundraiser?', unless otherwise exempted. Registration form(s) and cOpies of the applicable laws are enclosed for your review. Please submit the following items am! the ?bar code sheet? (on reverse) to our of?ce within 30 days from the date of this letter: [8 Application to Register as a Commercial Fundraiser Solicitation Report for most recent ?scal/accounting year-end Proof of$l 5,000 Surety Bond $250 initial registration fee Other Expedited Service is available for an additional fee. If you believe that registration is n_ot required, please provide our of?ce with written information regarding the organization, including a copy of its written contract agreement with a charitable organization. Please state the precise legal and factual basis upon which you base your belief that the organization is not required to register pursuant to Washington?s Charitable Solicitations Act. Upon receipt, we will review your materials and provide the organization with a written determination regarding registration pursuant to RCW 19.09. Please do not hesitate to contact our of?ce at charities@sos.wa.gov or 360-725-0378 if you have any questions or require assistance. Press menu option 0 for a Customer Service Representative. Sincerely, 769% {Nam/rm Tabatha Blacksmith Charities Program Of?ce of the Secretary of State I The de?nition ofa ?commercial fundraiser? can be found in RCW 19.09.0206). ValueVillage LEnter City or Postal Code 990?] alumna HOME HALLOWEEN CAREERS where to donate [Enter City or Postal Code Distance: I50 mites ?l Search for: Donation Drop-Off Locations C: Donation Home Pick-up Service Just enter your City or Zip Code above and click Subrhit to View all the Community Donation Centers In your area. Scroll down for more details on each. Value Village pays iocai nonpro?ts every time you donate quality items at one of our stares via the Community Donation Center or when you donate to the nonprofit directly. Thank you! 'Don'atten. - Center.? CONTACT US COMPANY PRINT PAGE SUBMIT home shopping I hailoween donating 1 careers contact us company I privacy policy site map savers.com valueviilagexom i viliagedesvaleurscom i savers.com.au Copyright 2009-2010 All Rights Reserved ValueVillagc good all around WHERE TO DONATE DEWEEOEJL WHY DONATE WHAT TO DONATE HOW TO DONATE HOME dona?ng NONPROFIT ALLIANCES The Good We Do HALLOWEEN . I Enter City or Postal Code I . .3 DONATING PRINT PAGE Our longstanding success hinges on solid working relationships with 120 nonprofit partners across the US, Canada, and Australia. Every time you donate reusable clothing and household items either to them or directly to us at one of our stores via a Community Donation Center, we pay them. Since 1954, we?ve paid more than $1 billion! That's pure sustainable funding that supports their programs and services in your communities and beyond. Why we do it Partnering with local nonpro?ts is not a byproduct of our business?it's how we do business. Our principles of giving back and providing opportunities are values we were founded on and are values we still embrace today. How it Works Our nonprofit partners contact people in the community like you to ask for donations of reusable clothing and household items. We then pay our nonprofit partners based on the number of boxes and bags of merchandise they deliver to us. Additionally, we also pay them for donations our customers deliver directly to our stores via our Community Donation Centres. From there, our staff sorts through the donations to select the highest quality reusable items then prices and displays them. What results Customers enjoy the best selection of merchandise of any thrift store in the world. Donors feel great about making a difference. And nonprofits get reliable funding for their programs that benefit your local community. What a great way to pay it forward. Click here to find donation drop off locations and hOme pick up services near YOU . Nonpro?t business opportunities Our contracts with our nonpro?t partners range from 1-3 years and involve regular sizable deliveries to our stores. Organizations with smaller volumes can get in touch with contracted nonprofit organizations for special arrangements not associated with Savers. Please check our nonprofit list to ?nd nonprofit organizations in your area. CAREERS .37. CONTACT US EMAIL SIGN-UP Enter your Email to get our newsietters! mmww-F-Mu?nv . home shopping hailoween donating careers I contact us company privacy policy site map savers.com valuevillage.com viliagedesvaleurs.com savers.com.au Copyright 2009?2010 All Rights Reserved hi: I Enter City or Postal Code I ValueVillage 950d ""3003" HOME SHOPPING HALLOWEEN DQNATING CAREERS comma US comamjr .r WHERE TO DONATE donating PRINT PAGE . .- . ii'El'lAlL OUR NONPROFITS HOW TO DONATE WHY DONATE . Enter your Email to DROP IT OFF get our newsletters! WHAT To DONATE Did you know we pay our nonprofits based on the volume of items dropped off? Bring your quality reusable items to a Community Donation Centre located at every Value Village and you'll be supporting a good cause and US donors will get a tax receipt. CALL FOR A PICK UP . It's easy. Just contact one of our nonprofit partners near you to donate your quality reusable goods and ask questions on what's acceptable. THANK Whether you drop off or it is picked up, we pay local nonprofits every time you donate. It?s a win-win. Tell us about your donation experience. donati0nfeedback@savers.com home shopping I halloween 1 donating 1 careers contact us I company privacy policy I site map saverscom valueviilagecom villagedesvaleurs.com saverscomeu Copyright 2009?20 10 All Rights Reserved - I Enter City or Postal Code 7 ?uomun smug: A QWd?umwnd HOME SHOPPING HALLOWEEN DONATING CAREERS CONTACT us COMPANY ta 1: I PRINT PAGE stoma SIGN-UP GET IN TOUCH BUSINESS . Enter your Email to Need help? Many answers to frequently asked questions are 99* m" "ewSlenersz FAQS listed on our FAQs page. If you can?t find the answer to y0ur question there, please contact US by email at: comm. If you are experiencing problems with our website, please Savers/Value Village Headquarters Address 11400 SE. 6th Street, Suite 220 Bellevue, WA 98004 Telephone: (425) 462?1515 Fax: (425) 451-2250 Mailing Address P.O. Box 808 Bellevue, WA 98009 Savers Recycling Distribution Center 4101 Industry Drive East Fife, WA 98424 Telephone: (253) 896-0055 Ext. 207 Fax: (253) 896-0160 home I shopping I halloween donating careers contact us I company privacy policy 1 site map saverscom I valuevillage.com villagedesvaleurscom savers.com.au Copyright 2009-2010 All Rights Reserved 1 Enter City or Postal Code I ValueVillage QWd?n?ml-md HOME SHOPPING HALLOWEEN CAREERS CONTACT us COMPANY ABOUT US PRINT PAGE I massages EMAIL SIGN-UP CICLE THE SAVERS CYCLE -- Enter your Email to PRESS ROOM When we reuse and recycle responsibly, the people and the planet 99? "ewsmuem benefit in exponential ways. We call it The Savers Cycle, and it?s how we've done business for more than 55 years. Our for-profit OUR HISTORY company partners with local nonprofit agencies to make sure the funds stay local. Here?s how it works. RECYCLING SURVEYS DONATE Our nonprofit alliances contact people in the community to ask for donations of reusable clothing and household items. We pay our nonprofit alliances based on the number of boxes and bags of merchandise they?ve collected from you and then deliver to us. - In the same way, we also pay our nonprofit alliances every time you donate gently used goods directly at our stores via Community Donation Centers. REUSE 8: RESTYLE All donations get sorted by our store teams and only the highest- quality reusable items are value-priced and merchandised according to department, style, size and color. After that, the items are ready to sell. AROUND THE GLOBE The majority of items that don?t sell are shipped to developing nations through both wholesale and philanthropic efforts. Individuals in developing countries can then create their own marketplaces that service citizens who rely on affordable, quality merchandise. THE BENEFITS TO THE COMMUNITY - Last year, we paid our nonprofit partners and their programs more than $117 Million to fund their programs and services. To date, we?ve paid more than $1 billion since 1954. 0 Customers also benefit by getting access to quality used goods at a great value. TO THE WORLD ?0 Individuals in developing countries around the world can now create their own marketplaces in which to conduct commerce. As a result, other individuals in these countries have a resource where theylcan ?nd used, affordable merchandise. TO THE PLANET We?re doing our part to save our planet from the 20-billion pounds of used clothing and textiles tossed into landfills each yeah 0 Our recycling program prevented 280 million pounds of unsold merchandise from ending up in land?lls last year by reselling to domestic and international people in need. KEEP THE CYCLE GOING gl. Corporate Licensing DiviSion 03/02/99 I Corporation Look-up Corp: 2469 7914 UBI: 601 448 458 VALUE VILLAGE STORES, INC. Agent: JEROME CARPENTER 777 108TH AVE NE STE 1900 BELLEVUE WA 98009 9016 Corp Type LIC.EXP: 03/31/99 Category REG Init LOF Filed: Record Stat: A Reg Exp: Corp Tenure: PER File Date: Incorporated WA 03/02/1993 Roll Locl: 95020 1783 Last Refl: 980324 RNL 0000 FRWD UBI SNAM LACCT FNAM EXIT Corp: Agent: Corp Type Category Record Stat: Corp Tenure: Incorporated WA 03/14/1984 . Corporate Licensing Division Corporation Look-up 2342 1456 TVI, INC. UBI: 600 534 604 JAY CARPENTER 777 108TH AVE NE 1900 BELLEVUE WA 98009 9016 LIC EXP: 03/31/99 REG - Init LOF Filed: A - Reg Exp: PER File Date: Roll Locl: 95020 1785 Last Refl: 980324 RNL 0000 03/02/99 FRWD UBI SNAM LACCT ENAM EXIT .I :l VALUE VILLAGE SAVERS December 10, 1997 Ms. Tabatha Johnson Of?ce of the Secretary of State, Charities Division 505 E. Union Avenue PO. Box 40234 Olympia, WA 98504-0234 Dear Ms. Johnson: This letter is in response to your correspondence, dated December 8, 1997, requesting that our company, TVI, Inc. d.b.a. Value Village, register as a commercial coventurer. TVI, Inc. has determined that registration is not required for our company. We have based this ?nding on WAC 434-120-025 paragraph 3c. Please see the attached cepy of this provision. TVI, Inc. does not represent to the public, in any way, that if they purchase goods from our stores, a speci?ed portion of the sales price or a certain sum of money or some other speci?ed thing of value will be donated to a named charitable organization. If you have any additional questions, please feel free to contact me at (425)462-1515 Ext. 2346. Sincerely, gamma/4 Christina M. Markert Corporate Administrator Encl. cc: Thomas A. Ellison, President Michael V. Grif?th, Vice President 996139 - ?661 /BIfa TVI, Inc. - 11400 6th St. Suite 220 Bellevue, WA 98004 - (206) 462-1515 Fax (206) 451-2250 . . HAC 434-120-015 Officia address and telephone number. (1) ,The address for a\ correspondence is the Corporations Division, Office of the Secretary of State. P.O. Box 4023{. Olympia, Washington 98504-0234. (2) In-person transactions may be made at the Corporations Division Office. 505 Union S.E.. Second Floor, Olympia. Washington. There is an expedited in-person fee of twenty dollars for single or multiple transactions within each charitable organization or commercial fund raiser file. The telephone number is (360) 753-7118 or (360) 753-7120. The toll free number in Washington is {1-800-332-4483}. EH 1 [Statutory Authority: Chapters 34.05. 19.09, 11.110 and 43.07 new and 1993 471. 94-01-004. 5 434-120-015, filed 12/1/93, effective 1/1/94. Formerly WAC 434-19-012 and 434-120-020 Office hours. Business hours of the corporations division are 8:00 a.m. to 5:00 Monday through Friday, except holidays. Over-the-counter service is available to provide same day service for individual requests brought in before 4:30 p.m. {see WAC 434-110-060) and telephone service is available from 8:00 a.m. to 5:00 p.m. [Statutory Authority: Chapters 34.05. 19.09. 11.110 and 43.07 RCN and 1993 471. 94-01-004, 434-120?020, filed 12/1/93, effective 1/1/94. Formerly W3C 434-19-014.] W1C 434-120-025 Definitions. (1) "Charitable organization" means any entity that solicits or collects contributions from the general public where the contribution is or is purported to be used to support a charitable activity. but does not include any commercial fund-raiser or commercial fund-raising entity as defined in this section. "Charitable": Is not limited to its common law meaning unless the context clearly requires a narrower meaning; . lb) Does not include religious or political activities: and Includes, but is not limited to, educational, recreational, social. patriotic, legal defense, benevolent. and health causes. "Charitable trust" means any real or personal property right held by an entity or person that is intended to be used for a charitable purposeis). The trust may be created by will, deed, articles of incorporation, or other governing instrument. It may be express or constructive. ?Commercial coventurer? means a corporation. partnership, sole proprietorship, limited liability company. limited partnership, limited liability partnership. individual, or other entity that: Is regularly and primarily engaged in making sales of goods or services for profit directly to the general public; and . Is not otherwise regularly.or primarily engaged in making charitable solicitations in this state or otherwise raising funds in this state for one or more charitable organizations: and Represents to prospective purchasers that if they purchase a good or service from the commercial coventurer. a specified portion of the sales price or a certain sum of money or some other specified thing of value will be donated to a named charitable organization; and DOes not ask purchasers_ to make checks or other instruments payable to a named charitable organization or any entity other than the commercial coventurer itself under its regular commercial name. (4) "Compensation." means salaries, wages. fees. commissions. or any other remuneration or valuable consideration. Compensation shall not include reimbursement for expenses incurred and doCumented or noncash awards or prizes, valued at one hundred dollars or less, given annually to each volunteer. - . (5) "Solicitation." means any oral or written reqUest for a contribution. including the solicitor's offer or attempt to sell any property, rights, services, or other thing in connection with which: Any appeal is made for any charitable purpose: or The name of any charitable organization is used as an inducement for consummating the sale; or Any statement is made that implies that the whole or any part of the proceeds from the sale will be applied toward any charitable purpose or donated to any charitable organization: or The solicitation shall be deemed completed when made, whether or not the person making it receives any contribution or makes any sale. . "Solicitation," as defined in RCW for the purposes of these regulations. shall not include any of the following: An application or request for application for a grant, contract, or similar funding from any? foundation. corporation, governmental agency or similar entity which has an established application and review procedure for reviewing such requests: The attempt to sell a service or good which constitutes the basis of the charitable organization's activities under which the federal income tax exemption was granted, or is the primary purpose for the existence of the charitable organization. This includes. but is not limited to, admission to a theatrical or other performance presented by a charitable organization that is a drama. musical. dance. or similar group and fees for services such as a hospital provides or use of the charitable organization's facilities; or Bingo activities, raffles, and amusement games conducted under chapter 9.46 RCW and applicable rules of the Washington state gambling commission. (7) ?Commercial fund-raiser" or "commercial fund-raising entity? means any entity that for compensation or other consideration within this state directly or indirectly solicits. receives or raises contributions for or on behalf of any charitable organization or charitable purpose, or that is engaged in the business of or is held out to persons in this state as independently engaged in the business of soliciting or receiving contributions for such purposes. However, the following shall not be deemed a "commercial fund-raiser" or I'commercial fund?raising entity": Any entity that provides fund-raising advice or consultation to a charitable organization within this state but neither directly nor indirectly solicits or receives or raises any contribution for or on behalf of any such charitable organization: or A bona fide officer or other employee of a charitable organization. (10/17/97 9:18) 2 December 8, 1997 Value Village 11400 SE 6th Street SW, #220 Bellevue, WA 98004 Dear Charity or Fundraiser, This is our Second Notice to your organization regarding your unregistered status under the Washington State Charitable Solicitations Act. Your organization may he in violation of state law and must take immediate steps to correct this situation. Registration with the Secretary of State?s of?ce is rmuired? for all organizations who solicit or receive any form of donation(s) from any individual or entity in the state of Washington?. This registration is separate from, and in addition to, any corporate documents you may already be ?ling with the Of?ce of the Secretary of State. Failure to respond within 14 days from the date of this letter will result in the following actions being taken by our of?ce: 0 The Of?ce of the Attorney General, Consumer Protection Division, will be noti?ed of your failure to respond to our of?ce?s requests for registration under the Charitable Solicitations Act. 0 A press release will be issued to the local media in the areas in which you are soliciting, notifying them that you are in possible violation of the Charitable Solicitations Act. We will ask them to warn area residents and recommend that no donations are given to your organization. 0 Your organization?s name will be placed on our internet site, where potential donors will be informed of your possible violation of Washington state law. Our internet site will include a recommendation that no donations be given to unregistered organizations. Your organization must cease all fund-raising in the state of Washington until you are properly registered with our of?ce. Should you determine that registration is not required for your organization, please contact our office in writing and provide a brief explanation as to why your organization does not fall under the registration requirement. This will allow us to update our records accordingly. Please contact our of?ce at: (360)753-7120 Ext. 4, if you have any questions or require assistance. A copy of the applicable laws have been provided for your convenience. Thank you. Of?ce of the Secretary of State, Charities Division cc: Of?ce of the Attorney General, Consumer Protection Division 'chistration is required unless otherwise exempted. Exemptions can be found in WAC 434.120-100. "De?nitions of a ?solicitation? can be found in WAC 434-120-0256) (6). 103Chonr. . . Secretary of State?s Of?ce Charities Division 505 E. Union Avenue PO. Box 40234 Olympia, WA 98504-0234 . a. 1.. v1 4- -41.wgw9?er 3% 5711.55% '1 32 1M: ?1 Jungan)! "r - ?mguuh?rwmw aria-Aim- 4" .9. Io: I Fax: - From: ALL) Date: Re; Pages: 5 CC: Urgent For Review' El Please Comment El Please Reply El Please Recycle ?m ammo, @0101?! C915 g?mm 1 Him?? 12? ?Hr-l. ti. 13?? 3' 0? ~30? Ji- 1v'?i?a?11451-, add.? i -: ur?j? 4 :1 - I September 18, 1997 Value Village 11400 SE Street sw, #220 Bellevue, WA 98004 RE: Registration under the Charitable Solicitations Act Dear Sir or Madam, Recently, our of?ce received an inquiry regarding the registration status of your organization under the Charitable Solicitations Act. According to our records, your organization is not registered with our of?ce as required by Washington state law. Recent changes to the Washington Administrative Code now require organizations who are primarily engaged in the making of sales of goods or services for pro?t, and who represent to the consumer public that a portion of the sales price, a certain sum of money, or some other thing of value will be donated to a named charitable organization if they purchase said goods or services, must register with our of?ce as a Commercial Coventurer. In addition, Fundraising Service Contract forms must be submitted for each charitable organization that bene?ts from your activities. Please complete and submit the enclosed forms to our of?ce within thirty days from'the date of this letter. Any organization that fails to comply with registration requirements in a timely manner will be forwarded to the Of?ce of the Attorney General for ?irther action. If you have any questions, please contact our of?ce at: (360)753-7120 Extension 247 or 261. Thank you. Of?ce of the Secretary of State, Charities Division Ken Eikenberry ATTORNEY GENERAL OF WASHINGTON 900 Fourth Avenue #2000 Seattle, WA 98164-1012 March 25, 1992 RECEIVED APR 03 I992 SECRETARY OF 5' n: wasm?gicE?i Value Village 19500 Highway 99 WA 98036 Re: Charitable Solicitations Act File #10-92-03995 Dear Sir/Madam: It has come to our attention that you are operating either as a Charitable Organization or as a Professional Fund Raiser in this State. In checking with the Secretary of State's Office we can find no record of your registration. RCW 19.09, the Charitable Solicitations Act, requires registration of both Charities and Fund Raisers under certain circumstances. Should you seek further information concerning registration, the Charities Division of the Office of the Secretary of State has a toll-free number: 1-800-332-4483. We would appreciate a prompt written response from you regarding what action you take in this matter. Please address your letter to me at the address shown below my name. Sincerely, Jo Addison Consumer Representative Consumer and Business Fair Practices Division 900 Fourth Avenue, Suite 2000 Seattle, WA 98164-1012 CC: Charities Division Office of the Secretary of State Olympia, WA 98504?0422 Charltable Olympia. 93504-9000 1-800-332-GWE December 19, 1988 Mr. Stephen R. Thomas- Attorney At Law 140 Southwest 153rd Street Seattle, WA 98166 Dear Mr. Thomas: Thank you for your letter dated December 12, requesting information from the files maintained by the Charitable Solicitations Division. The document requested, the solicitation contract between T.V.I., Inc. and The Northwest Center for the Mentally Retarded, is not required to be filed under the Charitable Solicitations Act (RCW 19.09) and thus would not be normally found in our files. The Act requires Charitable Organizations to file a Registration of Fundraising Service Contract form (copy attached) when engaging the services of an Independent Fundraiser (IFR). Unfortunately, T.V.I., Inc. is not a registered IFR at this time, and the Charity in question has not submitted the registration form summarizing their relationship with T.V.I., Inc. The charity indicated on its most recent annual registration document that it does not employ the services of an IFR. If this office can be of further assistance to you, or if you have additional information which may help this office obtain the material you desire, please feel free in contact us again. encl: Fundraising Service Contact Form RCW 19.09 1' a Charitable Solicitatlons Washington 98504-9000 1-800-332-GWE October 6, 1988 Value Village 11400 SE 6th St SW, 220 Bellevue, WA 98004 RE: INDEPENDENT FUND RAISERS REQUIRED TO REGISTER Our office received an inquiry about the registration status of your organization. The Charitable Solicitations Act (RCW 19.09) requires organizations soliciting funds for charitable purposes to file certain documents with the Secretary of State. These doucments, along with a copy of RCW 19.09 and WAC 434-19 are enclosed for your review. These documents are in addition to the forms necessary to comply with the laws dealing with profit and non-profit corporate registrations. To register in accordance with the Charitable Solicitations Act, please submit the requested information, $50 ANNUAL registration fee, and the required surety bond to our office. If.you have any questions or need further assistance, please contact this office at Outside Washington (206) 753-7121. Si erely, ?aw EBECCA PRALL Charities Division Enclosures 12:588 Legislative Buiiding MS: Ass-22 Olympia. Washington 98504-9000 (206) 753-7121 August 25, 1987 Value Village 11400 SE 6th St SW 220 Bellevue, WA 98004 RE: REGISTRATION UNDER THE ACT Our office received an inquiry about the registration status of your organization. The Charitable Solicitations Act (RCW 19.09) requires organiza- tions soliciting funds for charitable purposes to file certain documents with the Secretary of State. These documents, along with a copy of RCW 19.09 are enclosed for your review. These Documents are in addition to the forms necessary to comply with the laws dealing with profit and non-profit corporate registrations. To register in accordance with the Charitable Solicitations Act, please submit the requested information and $10 annual registration fee to our office. If you have any questions or need further assistance, please contact this office at 1?800-332-give. Outside Washington (206) 753~7121. Sincerely, REBECCA PRALL Charities Division Enclosures 11:78? We NR Legislative Building MS: AS-22 Olympia, Washington 98504-9000 (206) 753-7121 Rafph Munro August 18, 1987 Value Village PO Box 2608 Vancouver, WA 98668 (/95 RE: REGISTRATION UNDER THE CHARITABLE SOLICITATIONS ACT Our office received an inquiry about the registration status of your organization. The Charitable Solicitations Act (RCW 19.09) requires organiza- tions soliciting funds for charitable purposes to file certain documents with the Secretary of State. These documents, along with a copy of RCW 19.09 are enclosed for your review. These Documents are in addition to the forms necessary to comply with the laws dealing with profit and non-profit corporate registrations. To register in accordance with the Charitable Solicitations Act, please submit the requested information and $10 annual registration fee to our office. If you have any questions or need further assistance, please contact this office at 1-800-332-give. Outside Washington (206) Sincerely, REBECCA PRALL Charities Division Enclosures 11:78? . . a, a n. . n, hrs-i ?3t: .. . . - . E..- .. .?in(axiniv7-1. . . 333$? 35. iv i my. GE ?30 1.987 r} {at .D?n tr 1.7" :5 ., an. s. rah-?- . - "an-:15 .1 la v- -n af?xtank . .- - . -, - ., . 1 Association for Retarded Citizens?ofClaa-k County t? . 3.: 1931, 1933 and 1986 Scroll Award For Newsletters - An?'?f Was xi 9.0. BOX 2608 VANCOUVER, WASHINGTON 98668 - 206/695-1029 "is. E. v. vac? ll Value Village lShows Off New Truck . ofMarch We accept'almost any type of an a driver the 51; {mass out ladleARChasaquit-edadditloml clorhingorhouscholditunTl-IAT CAN BE REUSEDASIS. Since maanyqa.Manhkely,yur mdonorhawthefaeilitiesfor haveanyquestiompertalningtothe f7 able household items for resale cleaning,- mending, _repairing or acceptability ofgoods, please let us from where to duough the Value Village Thrift Stores. Our new trucks are white, with the ARC logo You Give Help. You Give Hope? painted in?blue on the sides. Clearly marked and well-maintained trucks uphold our professional image and publicize our organization. They also differen- tiate us from unmarked trucks that have removed donations left for us, without the resident?s permission. Not Only are the new trucks easy to identify, but our drivers also wear uniforms and carry ARC Identi?ca- tion Cards. Our telephone solicitors canvass .rnoer rm divuteouvcr and eur- uumuim' ?g ?ipprai: mater emeryI 5.t0 7 Weeks. If you have out been contacred recently andhaveitemsyouwouldliketo donate. please call the Solicitation Of?ce (693-1985) to arrange for pick-up. Since we must plan our routes as ef?ciently as possible to Fully Utilize the space in the truck and the time of the drivers. please let us know if your donation is :59ch large or bulky (Le. ?nni- mm, or many bagslboxes of cloth- ing-) 1 reupholstering, we cannot accept items requiring these services. We have an ?all or nothing? policy re? garding the acceptability of goods. If PART of your donation is not reusable without repair, our driver will not take ANY PART OF THE TOTAL DONATION. It simply would be unfair.(not to mention ex- know; otherwise, the final decision rests with the driver. It is VERY IMPORTANT to clearly mark your bag or box so that our drivers know it?s LEGAL to take it. WE WILL NOT TAKE ANYTHING THAT IS NOT MEANT FOR US. You will becallodthedaybeforethepick-up I. IJ-q?aa-a- Blue ARC logo and slogan help identify new trucks. Of?ce (693-1985). Your donatimprovidcsavaluablesomce ofhtcorrsetodieARQandweap- ptedateyourcontinuedsupport. Unlike applicants for Social Secu- rity bene?ts who need credit for a certain amount of work, aged, blind, and disabled individuals who have never worked may be eligible for supplemental security ineom (SSI) payments. 881 is a Federal program that pmvides checks for aged1 blind and disabled people who have limited income and resources. Eligi- bility is based in part on need rather than on a person?s work as isthe case with Social Security ben- e?ciaries. ln fact. a person may te- eeive bath and Social Security payments. In such cases, however, the SSI payment is usually reduced. An individual or couple may have some income and resources and Still receive 851 payments. Resources refer to the things a person cums, such as real estate, personal prop- erty, a savings or checking account, stocks and bonds, and even cash. Some resources are nor counted when eligibility for is deter- mined. on their value, for example, person and household goods insurance policies, and a car may count. Neither is the individual?s or couple?s home counted if it is the principal place of residence. In addi? tion, up to $1,500 in burial funds an individual and his or her spouse each have is not counted when eligi- bility is Under the law, 55] payments may begin only with the date at applica- tion or date of eligibility, whichever is later. Therefore, anyone who be- lieves he Or she maybe eligible for SSI payments should nor delay malb ing application. We have more de- tailed information about the eligibility requirements here at the Vancouver Social of?ce. NEW FRONTIERS 8: GROWTH Published Bi-Momhly by ARC ofClark County. Vancouver, Washington . Pam AmberPrnident Printing . . . . . . . . . . . . . . Post Publications Larry Silveira . . . . . . . . . . . . . . . . . . . Editor Collatingih?hiling . . . . . Valley Wori~ Center Lori Watson . . . . . . . . . . . . . Assoc. Editor Typesetting. hymn. Design and Artwork . . . . . . . . . . . . . . . . . . . . . . . . . Rapid Print. lne. par: Manna for Retarded Citizen: or Clark County PO. Box 1608 - Vancouver, Washington 98668-1608 NON-PROFIT ORG. US. POSTAGE PAID Vancouwr. WA Perm? No. Ralph Munro/Secretary of State] State of Washington - Olympia we 98504 06/24/2005 649485 80.00 Dominant Only Tracking ID: 930655 Doc No: 649485-001 a November 15, 2002 Bradley Whiting, General Counsel Savers, Inc. PO Box 808 Bellevue, WA 98009 RE: Charitable solicitation registration requirements Dear Mr. Whiting, Thank you for your letter, dated October 18, 2002, in response to our inquiry letter, dated September 20, 2002, regarding Savers? possible registration requirements pursuant to Washington?s Charitable Solicitations Act, RCW 19.09. Please accept our apologies for the amount of time it has taken to respond to your letter. We are sorry for any inconvenience this delay may have caused you or your organization and hope to better serve you in the future. According to your letter and the attached sample agreement, Savers does not solicit or receive charitable contributions. Consequently, it appears that Savers does not meet the de?nition of a ?commercial fundraiser? and is therefore not required to register as such pursuant to RCW 19.09. On page two of your letter, you indicated that Savers informs its customers of its ?relationship with local charities and the nature of that relationship?. You went on to explain that purchases made to Savers stores ?indirectly bene?t local charities?, but only as a result of the merchandise purchased. Disclosing Savers? relationships with local charities does not, in itself, trigger a registration requirement. Conversely, giving customers the impression that purchasing items from Savers will somehow bene?t a speci?ed charitable organization, either directly or indirectly, may trigger the requirement to register as a ?commercial coventurer??. Therefore, we urge Savers to be cautious when representing its charitable relationships to its customers so that it does not fall under the definition of a commercial coventurer. Please do not hesitate to contact me at (360) 753-0863 247 or Tiohnson@secstate.wa.gov if you have any questions. Sincerely, Tabatha ohnSOn Charities Program Of?ce of the Secretary of State 1 "Commercial coventurer" means a corporation, partnership, sole limited liability company, limited partnership. limited liability partnership. individual. or other entity that: Is regularly and primarily engaged in making sales of goods or services for pro?t directly to the general public; and Is not otherwise regularly or primarily engaged in making charitable solicitations in this state or otherwise raising funds in this state for one or more charitable organizations; and Represents to prospective purchasers that if they purchase a good or service from the commercial coventurer, a speci?ed portion of the sales price or a certain sum of money or some other speci?ed thing of value will be donated to a named charitable organization; and Does not ask purchasers to make checks or other instruments payable to a named charitable organization or any entity other than the commercial coventurer itself under its regular commercial name. WAC 434-120-0256) 10/18/02 18:08 FAX 425 637 8790 @001 To: Ms. Tabatha L. Johnson do Sec. Of State Farm: Bradley R. Whiting, General Counsel Fax: 360-664-4250 Pages: 9 pages including this cover Phone: 360-753-0863 Date: 1011 8/02 Re: Allowed Letter cc: Mane El Urgent For Revlew [2 Please comment [3 Please Reply Plum Recycle (Please route the following to Ms. Johnson as soon as possible) 10/18/02 18:08 FAX 425 637 8790 RISK INSURANCE savers. Inc. H400 SE 6th Street. Su'de 220. Belle-me. WA 93004 53.0.3011 808, Balm WA 98009 P: 425462-155 F- 475-451-2250 W.M.CUITI Canadian Corpomtt: and-zoos St John's St. Port Moody. ac V3H 2C4 P: 604-461-7000 F: Wa??l-mm Saw-:1: Amalia, inc. 330 Root: Hamlet. mono. NJ 305:: DD F: oahgsun?neom Wm October 18, 2002 SENT FACSIMEE T0 360-644?4250 Ms. Tabatha L. Johnson Charities Program Of?ce of the Secretary of State 801 Capitol Way South PO. Box 40234 Olympia, WA 38504-0234 RE: Your Letter of September 13, 2002 regarding Savers, Inc. and your request for additional information Dear Ms. Johnson, Please accept my apology for my delay in responding to your September 20dl letter. I have reviewed said letter, and this response including the enclosed materials should be suf?cient to allow you [0 make a ?nal determination of Savers? slams undnr RCW 19.09 and WAC 434- 120. In your letter of September 20, 2002 you indicated it appears that Savers. inc. is not a charitable organization under RCW 19.09, yet still require additional information from us. As such 1 have tried to respond to your questions as f0110w5: Qggs?gn? No. 1: Who contacts the donors to reguest their discarded householg 'Savers or eh anizations? If Savors contacts the dorm Elease gravide a copy of the scrigt uscd. Savers does not contact donors for any solicitation purposes. The charitable organizations solicit on their own behalf to all potential donors, and as such there is no script necessary for Savers use. See Paragraphs 1, 2 and 6 of the enclosed sample agreement. ucs?on No. 2: Who icks the donated items rs the ch 'table organizations? The charitable organizations are responsible for collecting any and all donated goods. See Paragraph 2 ofthe enclosed sample agreement. @002 10/18/02 18:09 FAX 425 837 8790 RISK INSMCE Ms. Tnbatha L. Johnson Page 2 Charities Prcgam Of?ce of the Secretary of State October 18, 2002 uestio No. - here an re resentation mndc? res that donated it or tests from the sale thereof will oner an charitable 0 ant tion or charitable pggpose? 11' So, what lan?age is used? Our stores, our mandates, and the company as a whole are proud of our relationships with the charitable OrganizatiOns that we purchase goods from, who as I indicated in my September 13?h letter we refer to as vendors. In the stores We have historically, and will continue to inform our customers of our relatiomhip with local charities and the nature of that relationship. Puchases made in our Slums do indirectly bene?t local charities, yet only as a result of the merchandise purchased by us from the charities. We do not claim in the stores or otherwise that sales proceeds bene?t a charity. We do not solicit goods based on our relationship, nor do we request our vendors to solicit based on our relationship. See Paragraph 9 of the enclosed sample agreement. ue o. 4: there contractual relatlo etween Savers a the organizations? If so, gleam grogide a any 9; one of the contract for our rom' w, Please see the enclosed agreement as between ARC of Spokane and TW, loo. (a subsidiary of Savers, Inc. The agreement is quite clear that the charitable organization is responsible for solicitation efforts and that the relationship is one of buyer and seller relative to goods that have been donated to the charitable organizmion. {Eggclusionz As I indicated in my previous letter, we consider our relationships With Our veltdoxs very important to both our success as a retailer, and their Success in their organizational We are very proud of our relationships and we share our pride with our teammates and patrons where appropriate. Should you have any questions please do not hesitate to contact me directly at 425-450-123 74. Regards, Bradley R. Whiting General Counsel BRW:boh File Name .legsl?iTVI?Gecretm-y of State E1003 10/18/02 16:09 FAX 425 837 8790 RISK INSURANCE 004 BULK PURCHASE AND SALE AGREEMENT This Agreement is made this ?rst day of September 2002. by and between ARC of Spokane (hereinafter known as a non- pro?t corporation operating in Washington, and Inc. (hereinafter as a Washington state corporation doing business in the state of Washington. RECITALS A. ARC-SP is a charitable organization operating in the state of Washington. has and contemplates having various programs for Lhe aid and assistance of children1 and needs ?mds and ?nancing thercf?ch. B. TVI is a Washington State corporation experienced in the Operation of retail scc0nd-hand stores. and presently operates stores on a basis including the state of Washington C. Under existing provisions of Washington law, ARC-SP, as a charitable organization, is entitled to solicit salvageable personal property from the general public and sell said property. D. W1 is desirous of buying ?'om ARC-SP such salvageable personal property, as ARC-SP shall solicit. E. In order to ensure compliance with Washington law, the parties recognize that the purchase of salvagcablc personal property by must be purSuam to a bona ?de sale by ARC-SP and that such arrangement shall be disclosed to the extent required by law to donors of such salvageable personal property. Now therefore, it is hereby agreed as follows: 1. Sale of Progeny, ARC-SP, its successors, or assigns, agrees to sell to TVI all of the personal preperty, without exception or reservation, of any description whatsoever, which they shall solicit or obtain or become possessed of by virtue of making solicitatioris of housoholders dining the term of this contract. Nomithstanding above, ARC-SP is not required to sell to TVI personal preperry solicited or received from sources for donation to the program of ARC-SP for use by its staff, volunteers, or program participants. 2. Purchase of Propergg. agrees to purchase from ARC-SP, its successors, or assigns, and ARC-SP agrees to deliver used product consisting of clothing, household items, fumilure, and other re-solluble items collected from the general public. ARC-SP Will collect said product in various manners including but not limited to phone solicitation, drop boxes, attended stations, nndfor mail. ARC-SP agrees these used items collected will not come from any source that may have been pro-sorted or offered for sale to the general public, agreed option in writing. 3. Payment Terms. The consideration provided for in paragraph 2 hereof shall be paid by to ARC-SP, in cash. lawful money of the United States, 4. Cottage Count. For the purposes of this Agreement, the cartage count shall consist of all clothing discards chi-loaded into slandurid 'l?Vl receiving carts. One 0K shall equal cubic feet of reasonably compacted clothing. The price per OK includes an allowance for all ?nniturc, appliances, and miscellaneous items. Best efforts will include, but not be limited to, all solicitations, signage, and printed material for collections to include Speci?c mention of miscellaneous merchandise. in addition, ARC-SP will not refuse any pickups of ?imiturc and miscel. The minimum standard oi'miscel to cloth ratio Should be 25%. The tenns of delivery and acceptance bf product is set forth in Schedule which is attached hereto and made a part hereof. 5. This agreement shall be in effect for a period of twelve (12) months, commencing September 1, 2002 and expiring August 30,'2003. [fanother contract is not negotiated prior to the date of expiration. this agreement will automatically renew for an additiomal six (6) months, with all terms remaining in effect. If eimer party wishes to terminate this agreement, a ninety (90) written notice prior to the end date is required. 10/18/02 16:10 FAX 425 637 8790 RISK INSURANCE 005 6. Solicitation Program ARC-SP agrees to maintain staf?ng, equipment, of?ces, required licenses, permits and insurance suf?cient to perform all its duties and obligations under this agreement. 7. Qvenant of ARC-SP. ARC-SP hereby covenants that all persons soliciting donations of salvageable personal preperty shall either be of?cers, agents, or employees of ARC-SP and shall be employed to solicit donations in compliance with the previsious and laws of the state of Washington and any of its political subdivisions. 8. Wales. ARC-SP agrees that. during the term of this Agreement, it shall sell said salvageable personal property to no person, ?rm, or corporation except TVI, its successors, or assigns unless otherwise agreed upon in ARC-SP, its Successors, or assigns, agrees that the term of this Agreement, it shall not maintain, Operate, cantrol, manage or participate in any warmer in any retail store where any salvagcable personal property which ARC-SP may solicit shall or will be sold or offered for sale to members of the general public or to other persons. 9. Qovenant of WI. It is the intention of to operate and maintain one or more stores in the state of Washington for the retail sale of salvageable personal property purchased from ARC-SP. TVI hereby agrees and acknowledges that TVI assumes full responsibility for the establishment, operation, and maintenance of such retail storc(s), and that ARC-SP shall in no way, directly or indirectly, be connected with. associated with. responsible for. or liable for, the establishment, operation, or maintenance of such retail store(s) of TVI, or any other activities of not speci?cally referred to in this Agreement. 10. TVI Unable to Qperate. In the event TVI is prevented from carrying on the business above by teaser- of the enforcement of any ordinance. stance. law, labor dispute. rcguletioa of any city, county, state, or federal governmental authority, or if TVI is, from any other cause not their fault, including termination or cancellation of any lease under which TVI conducts any business involving said salvageable personal property, prevented from carrying on the described business, then shall be exeused from the obligations to make any purchase hereunder while so prevented, but shall resume making said purchases when and if such disability is remedied. TVT agrees to use its best efforts to remedy any such disability occurring. 11- ARC-SP Unable to Perform In the event ARC-SP is prevented from carrying on the solicitation. of salvageahle personal property described above by reason of the enforcement of any ordinance, statute, law, labor dispute, rule or regulation of any city, county, state, or federal governmental authority, or if ARC-SP is, from any other cause not to fault. prevented ?-om carrying on the above-described activities, then it shall be excused horn the obligation to make any sales while so prevented, but shall resume making said sales when and if such disability is remedied. ARC-SP agrees to use its best e?'orts to remedy any such disability occurring. 12. Default Cure. Not withstanding items #10 and #11 of this agreement, any breach to this agreement shall he doctmrenled in writing by the complaining party and submitted per item #19 to the breaching party. The party in breach of this agreement will have thirty (30) days in which to comply with the terms of this agreement. Failure to correct each breach or default within the stipulated time shall be grounds for termination of said agreement. In addition, any of breach with in ninety (90) days of correction me be viewed as continuance ofbreaeh and may result in termination Termination. In the event of termination of this Agreement, all leases and related termination expenses are the rasponsihility Inc. 14. hroduet Quotas, Speci?c quotas regarding the number oi? OKs, which ARC-SP agrees to deliver in speci?c volatiles, have been set forth on a ?Schedule The quotas will serve as the maximum obligation of ARC-SP and the minimum obligation or TVI. Inc. Both parties agree to reasonable ?uctuation as de?ned in Schedule In the event of signi?cant under performance in any given quarter) the quote will be under review for potential reduction. ARC-SP will be provided a reasonable opportunity to current performance issues in addition, if quota reduction is necessary. the reduction may be to the level of 5% above the some] performance average of the previous quarter. 15. m. This agreement may not be assigned in whole or part by either party hereto without the written permission of the Other party. 16. Mutual Release. 'l'Vl and ARC-SP hereby release each other and their respective shareholders. directors, of?cers, partners, employees, agents. or contractors from any claims for damge that are caused by or result from risks insured against under any inswance policies carried by the parties pursuant to any provision of this Agreement. TVT and ARC-SP shall cause each insurance policy obtained by it to provide that the Insurer waives all right of recovery by way of subrogation against the other party or their respective shareholders, directors, of?cers. partners. employees, agents, or contractors in connection with any loss covered thereby. 10/18/02 18:11 FAX 425 637 8790 RISK INSURANCE I one 17. Gnvornigg Qw. 1n the event suit or action is brought by a party on this Agreement or on any monument or document oo ntemplated by this Agreement, the party prevailing in such Suit or action shall be entitled to be awarded reasonable attorneys' fees in addition to other costs and disbursements allowed by law, including the same incurred with respect to appeal. In the event of dispute, this Agreement shall be governed by the laws ofthe State ofWashington. 18. Proprictm Infonnation. This agreement and any other materials provided to ARC-SP by TVI may not be disseminated in whole or in part to any persons, corporation, or entity except agency persons directly nocom?ttablc to this agreement withozrt written consent ?om authorized personnel of TVT, Inc. 19. Home. All notices given under any of the provisions of this Agreement shall be deemed to have been duly given if mailed by registered 0: certi?ed mail 01' soot by fax with a con?rmed receipt within '72 hours, as follows: To TVI at: Too. 11400 SE 6th Street Suite #220 3:11:qu Washington 98004 To ARC of Spokane at: ARC of Spokane 127 West Boone Ave. Spokane, WA 99201 In Witness Whereor, the parties have executed this Agreement the day and year first mentioned above. ARC of Spokane By Greg Folk Executive Director INC. BY Tom Ellison CEO 10/18/02 18:11 FAX 425 837 8790 RISK INSURANCE 00? Arc of Spokane (ARC-SP) 2002 Schedule This Schedule is attached to and made a part of the Bulk thase and Sale Agreement dated September 1, 2002, between ARC-SP and Inc. OK Price The price per OK for cartage as de?ned in Paragraph 4 of the Agreement shall be as follows: Effective September 1, 2002, the price will be $9.93. Effective Jammy S, 2003 the price will be $9.50. Effective July 6, 2003 the price will be $9.00. Back Door Price The price per back door OK will be 30% of delivered OK price. At discretion, we may purchase product over 1700 at $8.00 up to 2000 0K5 per week. Any product over 2000 OK: per week will be negotiated. 10/18/02 13:11 FAX 425 837 8790 RISK INSURANCE ?008 ARC of Spokane (ARC-SP) Schedule Deliveries will be worked out at District level -- ?9952/1353 . . 1 01/05/03 to 02/01/03 4 1.700 6.800 2 02/02/03 to 03/01/03 4 340 1,700 6,800 3 03/02/03 to 04/05/03 5 340 1,700 8.500 4 04/06/03 to 05/03/03 4 340 1,700 6,800 5 05/04/03 to 05/31/03 4 340 1.700 6.800 6 06/01/03 to 07/05/03 5 340 1.700 8,500 7 07/06/03 to 08/02/03 4 340 1,700 6,800 8 08/03/03 to 08/30/03 4 340 1,700 6.800 9 09/01/02 to 10/05/02 5 340 1.700 8,500 10 10/06/02 to 11/02/02 4 340 1.700 6,800 1 1 1 1/03/02 to 1 1/30/02 4 340 1,700 6,800 12 12/01/02 to 01/04/03 5 340 1.700 8,500 Annual Total 1 83,400 Weekly quotas are established on a ?ve-day work week. Slat holidays will reduce weekly and quotas. 10/13/02 18:12 FAX 425 837 3790 RISK INSURANCE 009 Arc of Spokane (ARC-SP) 2002 Schedule This Schedule is attached to and made a part of the Bulk Purchase and Sale Agreement dated September 1, 2002. between ARC- SP and Inc. It serves to clan'fy product de?nitions, quota and change authorizatiom. 1. shall mean the cannge of clothing goods and miscel items u?lloaded into standard receiving carts. For clothing, 1 (one) 0K shall equal cubic feet ofreasonably compacted clothing. For unison] items. one (1) OK shall equal 2.7 cubic feet. 2. As de?ned in Schedule W1 is obligated to purchase Set number of 0K5 on a daily, weekly and annual basis with the following allowances: Daily 0145 may exceed quota by a maxitnum of 10%. Weekly 01%: may exceed quota by a maximum of or period quotas may not exceed quota. 3. TVI may purchase less than weekly quota at any time to Stay within the terms of Items 23, 2b, and 2c above. 4. Back door donations are de?ned as any product delivered to TVI property by the general public. 5. Back door donations are not included as part of established quotas. 6. Any adjustments to quotas must be mutually agreed leOn by both parties in wn'?ng, unless de?ned as breach. 7. Any quota adjusunents must be authorized by the Somning Depamnenl or Executive Management of All changes met be con?rmed in writing. September 20, 2002 Bradley Whiting Savers, Inc. PO Box 808 Bellevue, WA 98009 Dear Mr. Whiting, We are in receipt of your faxed letter, dated September 13, 2002, in response to our August 6, 2002 letter regarding Savers, Inc. and possible registration requirements pursuant to Washington?s Charitable Solicitations Act, RCW 19.09. In your letter, you indicated that Savers sells merchandise purchased from local not-for-pro?t organizations in its retail stores, but does not ?solicit for donations or contributions on behalf of any organization.? Based on the activities you described in your letter, Savers is not required to register pursuant to RCW 19.09. However, additional information is needed before we can make a ?nal determination. We received a consumer inquiry regarding Savers, Inc., wherein the consumer indicated that Savers solicits discarded household goods/clothing on behalf of charitable organizations. Your September 13 letter claims that the opposite is true. Please provide answers to the following questions so that we may better understand Savers? activities: 1) Who contacts the donors to request their discarded household goods/clothing, Savers or the charitable organizations? If Savers contacts the donors, please provide a copy of the script used. 2) Who picks up the donated items, Savers or the charitable organizations? 3) Is there any representation made in Savers? stores that donated items or the proceeds from the sale thereof will bene?t any charitable organization or charitable purpose? If so, what language is used? 4) Is there a contractual relationship between Savers and the charitable organizations? If so, please provide a copy of one of the contracts for our review. Please provide answers to the above?mentioned questions and/or the requested items within 30 days from the date of this letter. If you have any questions, please do not hesitate to contact me at (360) 753?0863 extension 247 or TJohnson secstate.wa.gov. Sincerely, Tabatha Johnsoa Charities Program Of?ce of the Secretary of State 09/18/02 15:57 FAX 425 837 8790 RISK INSURANCE 001 To: Ms. Tabatha Johnson do Sec. Of State From: Bradley R. Whiting. General Counsel Fax: 360-664-4250 Pages: 3 Including this cover Phone: 380-753-0863 Date: 09!16!02 Re: A?admd Letter CC: None 3: Urgent El For Review El Please Comment El Please Reply [3 Please Recycle (Please route the following to Ms. Johnson as soon as possible) 00/18/02 15:57 FAX 425 837 8790 RISK INSURANCE Savers. Inc. I I400 SE em sweet. suite 220. Bellevue. WA 9800+ PD.on 803. Bc?cvuc, WA 93009 P: 425-462-1515 F: 47545197700 Canadian Comte: #200 3003 51'. John?s St. Port Moody. BC vaH 209 P: 604-401-7000 (metatarsal wam?ncgam savers Australia, lot. 330 Sven? Rood none. AU 3056 P: 01 1416-9381-2800 0i l-61-3-9331-2700 mama: Vault-VIM Wm Sentember 13, 2002 VIA FACSHUHLE T0 360644-4250 Ms. Tabatha L. Johnson Charities Program Of?ce of the Secretary of Stan: 801 Capitol Way South P.0. Box 40234 Olympia, WA 38504-0234 RE: Your Letter of August 6, 2002 regarding Savers. Inc. and its potential for registration Marthe Washington State Charitable Solicitations Act (RCW 19.09) Dear Ms. Johnson, I have reviewed your letter of August 6, 2002 and the enclosed materials including RCW 19.09 and WAC 434?120 regarding dienpplicability of both the statute and the regulation relative to Severe, Inc. As to both the RCW and the WAC, Savers is not required to register in any capacity based on both a legal and factual basis. Our Business Model: Our business model is very basic. From our rcmil store locations we sell merchandise, consisting primarily of clothing, shoes, hooks, and household ?tmishings. The merchandise is substantially used in nature. We obtain our used merchandise through relationships with local not-for-pro?t organizations including Association of Retarded Citizens, Community Services for the Blind and Partially Sighted, and the Northwest Center for the Retarded. We do not solicit for donations or contributions on behalf of any organization, nor do we donate ourselves to any organization. All merchandise obtained ?om the local not-fnr-pm?t entities is purchased from the entities at a commercially negotiated price, and is not tied to any subsequent sale to the public. Our relationship with the entities is strictly one of purchaser and supplier. We refer to our various suppliers appropriater as ?vendors.? The Statuton Scheme: A thorough review of the RCW's and supports the aforementioned relationship of purchaser and seller in that the following de?nitions under'both the statute and administrative code ?are not applicable? to Savers, Inc.: fund raiser, as de?ned under RCW nor WAC 434420-0250) Charitable organization, as de?ned under RCW nor WAC 434?120-025( 1) Commercial coventurer, as defined under WAC 434-120-0256) Contnhution, as de?ned wider RCW 19.09.0200.) Solicitation, as de?ned under RCW nor WAC 434-1120025050 002 09/18/02 15:58 FAX 425 837 8790 RI SK INSURANCE Ms. Tnhn?ia L. Johnson Page 2 Charities Program Of?ce of the Secretoryr of State September 13, 2002 In that the aforementioned de?nitions are non-applicable to Saver, Savers is neither an entity that requires registration nor an entit}r that solicits a contribution, and the balance of the act is inoperative as to Savers. Conclusion: From both a factual and legal basis Savers does not ?ll tnider the purview of the Washington State Charitable Solicitations Act (RCW 19.09) and its associated administrative regl?a?om (WAC 434.120). Savers as an organization is very proud of our relationships with our Various vendors. and through our purchases of merchandise our ability to support these organizations and their various extremely endeavors. We consider our relationships with our vendors very important to both our success as a retailer, and their success in their organizational missions. In addition, we are very proud of our relationships and we share our pride with our teammates and patmns where appropriate. Shanld you have any questions please do not hesitate to contact me directly at 425 450-23 74. Regards, M?w?cy Bradley R. Whiting General Counsel BRW:boh File Name or State (JohnsonJLQ-u?mlnoc 003 August 6, 2002 SAVERS, Inc. c/o Jay Carpenter PO Box C-90016 Bellevue, WA 98009-9016 Dear Fund-raiser: It has come to our attention that your organization solicits or receives contributions on behalf of one or more charitable organizations. As a result, your organization may come under the provisions of the Charitable Solicitations Act, RCW 19.09. Pursuant to Washington State law, your organization may be required to register with our of?ce as a ?Commercial Fund-raiser." Registration form(s) and copies of the applicable laws are enclosed for your review. Please submit the following items within 30 days from the date of this letter: 0 Application to Register as a Commercial Fund-raiser (including ?nancial information from your most recently completed accounting year) 0 $250 registration fee 0 Proof of $15,000 Surety Bond If you believe that registration is n__ot required, please provide our of?ce with written information regarding your organization, including a copy of your written contract agreement with a charitable organization. Please state the precise legal and factual basis upon which you base your belief that you are not required to register pursuant to Washington?s Charitable Solicitations Act. Upon receipt, we will review your materials and provide you with a written determination regarding registration pursuant to RCW 19.09. Please respond within 30 days from the date of this letter. If you have any questions or require assistance, please do not hesitate to contact me at TJohnson@secstate.wa.ng or (360) 753-0863 247. Sincerely, Tabatha L. Johnson Charities Program Of?ce of the Secretary of State (101) Washington Secretary of State - Corporations: Search Detail Corporations Menu Qormations Me Registration Renewal Comte Mismatch MamLicenseSewice Unifotm_c_o_de Home Address Confidentiality Apostilles Archives Charities Contact Us Corporations Digital Signatures Elections 8t Voting Medals of Merit 3L Valor News Releases Oral History Productivity Board State Flag State Seal Page 1 of 2 I Corporations Corporations Division - Registration Data Search SAVERS, INC. UBI Number 601 428 298 Category Regular Corporation Profit/ Nonprofit Pro?t Active] Inactive Active State of Incorporation WA Date of Incorporation 11/25! 1992 License Expiration Date 11/ 30/2002 Registered Agent Information JAY CARPENTER 777 108TH AVE NE STE 1900 Agent Name Address PO BOX C-90016 City BELLEVUE State WA ZIP 980099016 Special Address Information Address City State Zip Ben-Ir? 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I Ereductivitym I St_te_Ea lag StateSeai Washington Secretary of State 07/10/2002 Page 1 of 1 file://\\seahubfile1\cprdata$\common\PDR\2013\08.2013\10601714 Lyman, Francesca and... 8/29/2013 Page 1 of 1 - file://\\seahubfile1\cprdata$\common\PDR\2013\08.2013\10601714 Lyman, Francesca and... 8/29/2013 fi