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DEPARTMENT OF HEALTH 8: HUMAN SERVICES
Voice - (215) 351-4441, TDD (215} 361-4440
(FAX) (215} 3514431 MW

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OFFICE OF THE SECRETARY

Of?ce for Civil Rights, Region 
150 Independence Melt West
Public Ledger Building, Suite 372
Philadelphia. PA 191 06-3499

March 6, 2012

Mr. Burton Zaslow, President
Gladwyne Pharmacy

352 Righters Mill Rd.
Gladwyne, PA 19035

 

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0111' Transaction Number: 1-129028

Dear "Mr. Zaslow:
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On July 29, 201 l, the U.S. Department of Health and Human Services (HHS), Of?ce for Civil Rights (OCR)
received a complaint alleging a violation of the Federal Standards for Privacy of Individually Identi?able
Health Information (45 C.F.R. Parts 160 and 164, Subparts and E, the Privacy and Seem-ity Rules .
- eci?cally, the complainant, {blimiblmicl alleges that protected health infonnation intended fo
of?ce was faxed to her home fax. This allegation could re?ect violations of45 can. ?164.502 and
164.530, regarding unpermissible discloSures and safeguards of protected health information. 

 

 

 

 

OCR enforces the Privacy Rule, and also enforces Federal civil rights laws which prohibit discrimination
in the delivery of health and human services because of race, color, national origin, disability, age, and
under certain circumstances, sex and religion.

OCR noti?ed Gladwyne Phannacy of the complaint.

On September 12, 2011, Burton Zaslow, Pharmacy President, provided OCR with written documentation
of the actions taken as follows: (in receipt of notice, an investigation was initiated. The fax logs
were audited and although the computer system printed the correct fax number, the covered entity
determined the disclosure to be human error. As corrective action the covered entity reviewed the
disclosure with pharmacy staff. The covered entity provided OCR with con?rmation that preper steps had
been taken in training the staff in policies and procedures for safeguarding individuals?protected health
information capecially when faxing this information. 

 

All matters raised by this complaint at the time it was ?led have now been resolved through the voltmtaiy
compliance actions of Gladwyne Pharmacy. Therefore, OCR is closing this case.

determination asstated in this letter applies only to the allegations in this complaint that were
reviewed by OCR.

Under the Freedom of Information Act, we may be required to release this letter and other information
about this case upon request by the public. In the event OCR receives such a request, we will make every
e??ort, as permitted by law, to protect information that identi?es individuals or that, if released, could
constitute a clearly unwarranted invasion of personal privacy.

If you have any questions, please contact please contact Diana E. Vincenzo, Investigator, at
(215) 861-4217.

Sincerely,

Marlene Rey
Acting Regional Manager