CVS/caremark' April 14. 2015 PERSONAL AND CONFIDENTIAL losepii reniry Din-r Mr. loony: 0n is. 20 [Se CVS/cammrk's ('Cmmark"D Privacy omse ("Privacy Office") ms normed nun incideni involving clie poienrinl sclosure of your proiecled inrorrnuion 'nie Privncy onice immedinrely iniriared an invesrigpuion ro autumn the fans surrounding rive incideru and xo ensure moi ir your PHI disc sed. npproprinre mifiguion .nd correerive .crions were lnlren. 0n Mnel. I9. ZOI 5, die Priqu omoe concluded ils invesrigarion and lire Privacy Ofi'lce's invesrigsrive findings were provided lo Melissa Cmerm. Advisor. Caremnrk Human Resources ("Human Resources"). and were discussed wiri. you on rrnu dale. The Privacy omee round um berween 2o 20" when via ed Human Resources orme lricidenr and Seplemiier 29 m4. Humnn Resources conducled on invesrigolion inro lbe hiring rim rime period Humm Resources inre ed nil rrnee (3) employees involved in incidml rind delerminerl rim one (I i orrlie employees (Lire "Employee )menrioned your name and - cI-ss ormedioalion no me lwo (2) employees. The Privacy omce round mu Ihe Employce's mien: were ourside lire scope onier employmenL in violnion of Cmmuk's privncy policies and procedures and in violnrion orriie renns or Mr employmenl. Humnn Resources me Employee on Sepiember 30em14;mmfom lin- Privacy omcc has no oddiuonol recommended cum-cliv: ircrions as re lire As [0 rile Iwo employees preseru rile disclosures vicre mode. liurrun Resooroes counseled and mined "rein in Cmmark's privacy policies AM procedures und in rlie renns oirlieir employmenr wilh ciremnrk. liumnn Resources also obuintd verb-l munnce mu rlrey would mAk: no use oror disclose rlie inrormnrion .nd mu in accurdance wilh lire rerms oflheir employmenr lliey would minnin the confidenrinliry orlhe Hie Privacy umce finds inese miliylim ellons npproprinle and no rumier mions Ir: required ns are M012) employees, rile anacy omee's invesrigarion concluded Illal ii le mere WIS an Maulhorind disclosure orynur PHI more is low risk of compromise buiad on use correc .erions miligorion lake" by Ilumui Resources as a pan onireir invesrigsrion and subsequenr remediarion eflons, We regrer llris incidenl. prolecringliie privncy orour balm member inform-[Ion is very imporuinr ro us. We appreciare your liiougins regarding possible process improvemenls, We conrinually mvicw our processes and procedines in our ongoing 2mm! lo provide lire irigisesl qualily of service us our henlrir pinn members lryou iruve uny quesrions please reel rree lo call Melissa Cureorl -- sincerely. CVS/cmmark Privrey onice Yum-mun- mo imam