at? DEPARTMENT or HEALTH a HUMAN SERVICES Of?ce 0* Secretary 5% Pm? Voice - (404) 562?7886, (800} 368?1019 Of?ce for Civil Rights, Region Iv TDD - {404) 562-?884, (800) 537.769? Atlanta Federal Center, Suite Fax (404} 5623881 16TH) - 61 Street, SW. Attenta, GA 30303 August 13, 2013 (blli?ltbl'il'ltcl RE: OCR Transaction Number: 12-141461 Deal. On March 27, 2012, the US. Department of Health and Human Services (HHS), Of?ce for Civil Rights (OCR), received a complaint alleging that CVS, the covered entity, has violated the Federal Standards for Privacy of Individually Identi?able Health Information andfor the Security Standards for the Protection of Electronic Protected Health Information (45 CPR. Parts 160 and 164, Subparts A, C, and E, the Privacy and Security Rules), and the Breach Noti?cation Rule Subpart D- Noti?cation in Case of Breach of Unsecured Protected Health Information (45 C.F.R. Speci?cally, the Complainant,libli?libliillcl Istates that he is a patient of CVS Pharmacy at 4864 Broadway in Knoxville, TN. According to he went to CVS to drop off a prescription for Oxycodone on March 23, 2012. During his visit, I pharmacist, discussed his prescription in a loud tone of voice when speaking to the pharmacy technicians. This allegation could re?ect a violation of 45 CPR Thank you for bringing this matter to attention. Your complaint is an integral part of enforcement efforts. OCR enforces the Privacy, Security, and Breach Noti?cation Rules, and also Federal civil rights laws which prohibit discrimination in the delivery of health and human services because of race, color, national origin, disability, age, and under certain circumstances, sex and religion. A covered entity must maintain reasonable and appropriate administrative, technical, and physical safeguards to prevent intentional or unintentional use or disclosure of PHI in violation of the Privacy Rule and to limit its incidental use and disclosure pursuant to otherwise permitted or required use or disclosure. 45 C.F.R. For example, such safeguards might include shredding documents containing protected health information before discarding them, securing medical records with lock and key or pass code, and limiting access to keys or pass codes. - We have carefully reviewed your complaint against CVS and have determined to resolve this matter informally through the provision of technical assistance to CVS. Should OCR receive a similar allegation of noncompliance against CV3 in the ?iture, OCR may initiate a formal investigation of that matter. For your informational purposes, OCR has enclosed material regarding the Privacy Rule provisions related to Safeguards. Based on the foregoing, OCR is closing this case without further action, effective the date of this letter. determination as stated in this letter applies only to the allegations in this complaint that were reviewed by OCR. Under the Freedom of lnfonnation Act, we may be required to release this letter and other information about this case upon request by the public. in the event OCR receives such a request, we will make every effort, as permitted by law, to protect information that identi?es individuals or that, if released, could constitute a clearly unwarranted invasion of personal privacy. If you have any questions regarding this matter, please contact Akara Whiten, Investigator, at (404) 562-1739 (Voice) or (404) 562-7886 (TDD). Sincerely, ?ax a. l?/?mw 441,1 Linda Yuu Connor Acting Regional Manager Enclosure: Reasonable Safeguards Reasonable Safeguards 45 can. 164.530 A covered entity must have in place appropriate administrative, technical, and physical safeguards that protect against uses and disclosures not permitted by the Privacy Rule, as well as that limit incidental uses or disclosures. See 45 C.F.R. ?164.530 It is not expected that a covered entity?s safeguards guarantee the privacy of protected health information from. any and all potential risks. Reasonable safeguards will vary. from covered entity to covered entity depending on factors, such as the size of the covered entity and the nature of its business. In implementing reasonable safeguards, covered entities should analyze their own needs and circumstances, such as the nature of the protected health information it holds, and assess the potential risks to patients? privacy. Covered entities should also take into account the potential effects on patient care and may consider other issues, such as the ?nancial and administrative burden of implementing particular safeguards. Many health care providers and professionals have long made it a practice to ensure reasonable safeguards for individuals? health information for instance: - By speaking quietly when discussing a patient?s condition with family members in a waiting room or other public area; - By avoiding using patients? names in public hallways and elevators, and posting signs to remind employees to protect patient con?dentiality; By isolating or looking ?le cabinets or records rooms; or By providing additional security, such as passwords, on computers maintaining personal information. Protection of patient con?dentiality is an important practice for many health care and health information management professionals; covered entities can build upon those codes of conduct to develop the reasonable safeguards required by the Privacy Rule. ?slum; ?3 11.1.1!- DEPARTMENT OF HEALTH HUMAN SERVICES O?ice Dime Swear Eta-tau voice - (404) 5627886. {300) 3684 I319 Of?ce for Civil Rights. Region EV TDD - (404) 562-7384, (800) 53T??i'697 Atlanta Federal Center, Suite Fax - (404) 562-7381 16170 61 Street, SW. Atlanta. GA 30303 August 13, 2013 Privacy Officer CVS One CVS Drive Woonsocket, RI 02895 RE: OCR Transaction Number: 12-141461 Dear Privacy Of?cer: 011 March 27, 2012, the U.S. Department of Health and Human Services (HHS), Of?ce for Civil Rights (OCR), received a complaint alleging that CVS, the covered entity, has violated the Federal Standards for Privacy of Individually Identi?able Health Information andfor the Security Standards for the Protection of Electronic Protected Health Information (45 CPR. Parts 160 and 164, Subparts A, C, and E, the Privacy and Security Rules), and the Breach Noti?cation Rule Subpart D- Noti?cation in Case of Breach of Unsecured Protected Health Information (45 can. Speci?cally, the Complainant, libi?libiilcl states that he is a patient of CVS Pharmacy at 4364 Broadway in Knoxville, TN. According he went to CVS to drop off a prescription for Oxycodone on March 23, 2012. During his visit, pharmacist, discussed his prescription in a loud tone of voice when speaking to the pharmacy technicians. This allegation could re?ect a violation of 45 CPR OCR enforces the Privacy, Security, and Breach Noti?cation Rules, and also Federal civil rights laws which prohibit discrimination in the delivery of health and human services because of race, color, national origin, disability, age, and under certain circumstances, sex and religion. In this matter, the complainant alleges that the covered entity does not employ reasonable safeguards to prevent impermissible disclosures of protected health information (PHI). A covered entity must maintain reasonable and appropriate administrative, technical, and physical safeguards to prevent intentional or unintentional use or disclosure of PHI in violation of the Privacy Rule and to limit its incidental use and disclosure pursuant to otherwise permitted or required use or disclosure. 45 C.F.R. Pursuant to its authority under 45 CPR. and OCR has determined to resolve this matter informally through the provision of technical assistance to CVS. To that end, OCR has enclosed material explaining the Privacy Rule provisions related to Reasonable Safeguards. You are encouraged to review these materials closely and to share them with your staff as part of the Health hisurance Portability and Accountability Act (HIPAA) training you provide to your workforce. You are also encouraged to assess and determine whether there may have been any noncompliance as alleged by the complainant in this matter, and, if so, to take the steps necessary to ensure such noncompliance does not occur in the future. In addition, OCR encourages you to review the facts of this individual?s complaint and provide the individual the appropriate written response swiftly if necessary to comply with the requirements of the Privacy Rule. Should OCR receive a similar allegation of noncompliance against CVS in the future, OCR may initiate a formal investigation of that matter. In addition, please note that, after a period of six months has passed, OCR may initiate and conduct a compliance review of CVS related to your compliance with the Privacy Rule?s provisions related to Reasonable Safeguards. Based on the foregoing, OCR is closing this case without further action, effective the date of this letter. determination as stated in this letter applies only to the allegations in this complaint that were reviewed by OCR. Under the Freedom of Information Act, we may be required to release this letter and other information about this case upon request by the public. In the event OCR receives such a request, we will make every effort, as permitted by law, to protect information that identifies individuals or that, if released, could constitute a clearly unwarranted invasion of personal privacy. If you have any questions regarding this matter, please contact Akara Whiten, Investigator, at (404) 562-1789 (Voice) or (404) 562-7886 (TDD). Sincerely, ?ag? MW Linda Yuu Connor Acting Regional Manager Enclosure: Reasonable Safeguards Reasonable Safeguards 45 CPR. 164.530 A covered entity must have in place appropriate administrative, technical, and physical safeguards that protect against uses and disclosures not permitted by the Privacy Rule, as well as that limit incidental uses or disclosures. See 45 C.F.R. ?164.530 It is not expected that a covered entity?s safeguards guarantee the privacy of protected health information from any and all potential risks. Reasonable safeguards will vary from covered entity to covered entity depending on factors, such as the size of the covered entity and the nature of its business. In implementing reasonable safeguards, covered entities should analyze their own needs and circumstances, such as the nature of the protected health information it holds, and assess the potential risks to patients? privacy. Covered entities should also take into account the potential effects on patient care and may consider other issues, such as the ?nancial and administrative burden of implementing particular safeguards. Many health care providers'and professionals have long made it a practice to ensure reasonable safeguards for individuals? health information for instance: a By speaking quietly when discussing a patient?s condition with family members in a waiting room or other public area; a: By avoiding using patients? names in public hallways and elevators, and posting signs to remind employees to protect patient con?dentiality; - By isolating or locking file cabinets or records rooms; or By providing additional security, such as passwords, on computers maintaining personal information. Protection of patient con?dentiality is an important practice for many health care and health information management professionals; covered entities can build upon those codes of conduct to develop the reasonable safeguards required by the Privacy Rule.