UNITED STATES DISTRICT COURT
SOUTHERN DISTRICT OF NEW YORK


ENIGMA SOFTWARE GROUP USA, LLC,

Case No. 1:16-cv-00057 (PAE)

-against-
BLEEPING COMPUTER LLC and
DOES 1-10?  FIRST AMENDED COMPLAINT

Defendants.

 

Plaintiff Enigma Software Group USA, LLC by its attorneys, for its First
Amended Complaint against Defendants Bleeping Computer LLC (?Bleeping?) and Does 1-10,
respectfully alleges as follows:

SUMMARY OF THE CASE

1. This is an action for civil remedies, including injunctive relief and damages, under
the federal Lanham Act and under New York State law, arising out of the malicious publication
in this District of false, disparaging, and defamatory statements by Bleeping and Does 1-10
regarding ESG and its SpyHunter software product.

2. Bleeping owns and operates a website at 
(the ?Bleeping Website?) that Bleeping tells the public is a ?technical support site and a self-
education tool for the novice user to learn basic concepts about Computer Technology.?

3. In reality, Bleeping uses the Bleeping Website to promote and recommend
products for which it receives commissions and pushes users to those products through

hyperlinks that, with only a few clicks, take a user from the Bleeping Website to the websites of

the product seller from whom Bleeping receives a commission. And upon information and
belief, such sales have been generated in this District.

4. One of the products Bleeping promotes -- and a product it receives commissions
for selling -- is sold by Malwarebytes, an ESG competitor.

5. Bleeping does not receive and has never received commissions from ESG.

6. Thus, Bleeping has a direct financial interest in driving traffic and sales to
Malwarebytes and driving traffic and sales away from ESG.

7. To further that interest, Bleeping has intentionally disparaged ESG and its
products while simultaneously recommending that its ?novice? forum members use
Malwarebytes programs for which it admittedly is paid a commission.

8. Bleeping not only has unlawfully bene?ted from its smear campaign to the
detriment of ESG, it has damaged the reputation of ESG by refusing to take down its false and
misleading statements which have been reposted numerous times on other anti-spyware related
forums and websites.

9. ESG brings this lawsuit to put an end to the smear campaign it has unjusti?ably
endured at the hands of Bleeping and its associates.

THE PARTIES

10. Plaintiff ESG is a Connecticut limited liability company. ESG does business in
this District, but none of members is a resident or citizen of the State of New York.

11. Upon information and belief, Defendant Bleeping is a New York limited liability
company with a business address at PO. Box 1025, Melville, New York 11747.

12. Upon information and belief, Defendants Does 1?10 are entities and individuals
that have acted on behalf of or in conjunction with Bleeping in carrying out the acts complained

of herein.

JURISDICTION AND VENUE
13. This action arises under the Lanham Act, 15 U.S.C. 1051 et seq. and the laws of
the State of New York. This Court has subject matterjurisdiction, inter alia, pursuant to 28
U.S.C. 1331, 1332, 1338, and 1367.
14. Venue is proper in this District pursuant to 28 U.S.C. 1391.
LCTS

Background

15. ESG develops and markets computer security products with a particular focus on
protecting its millions of customers from malware and other security threats.

16. As described by the Federal Trade Commission 
?[m]alware,
short for ?malicious software,? includes viruses and spyware that can steal personal information,
send spam, and commit fraud. Criminals use appealing websites, desirable downloads, and
compelling stories to lure consumers to links that will download malware especially on
computers that don?t use adequate security software. Spyware is one type of malware that can
monitor or control your computer use. It may be used to send consumers pop-up ads, redirect
their computers to unwanted websites, monitor their Internet sur?ng, or record their keystrokes,
which, in turn, could lead to identity theft.?

l7. ESG protects its customers from these risks by providing software that detects and
removes malware, enhances Internet privacy, and eliminates other security threats.

18. ?agship anti-malware product is a software program called SpyHunter,
which presently is in version 4.

l9. ESG sells licenses to SpyHunter solely over the Internet, including at its website,

ESG enjoys worldwide sales of SpyHunter, including sales

to citizens of the State of New York.

20. SpyHunter is an adaptive spyware detection and removal tool that provides
rigorous protection against the latest spyware threats including malware, Trojans, rootkits, and
other malicious software.

Consumers can download a free scanning version of SpyHunter through a link
entitled ?Download Free Scanner.? The scanner detects whether a computer has malware or
other threats.

22. E86 informs consumers that they also have the choice to buy a license to the full
version of SpyHunter and provides consumers with a ?Buy Now? link. The full version of
SpyHunter includes the scanner, tools to remove malware and other security protection tools.

23. SpyHunter product has received top industry certi?cations.

24. SpyHunter has received the Checkmark Certi?cation from West Coast Labs.
Checkmark Certi?cation is a highly regarded accreditation program, recognized globally by
vendors, end users, and government agencies as providing reliable confirmation of a product?s
effectiveness in an ever-changing threat landscape. Checkmark Certification validates the
functionality and performance of both content and network security technologies in a range of
threat scenarios and attack vectors from standard baseline benchmarking tests against accepted
industry standards.

25. ESG is a Better Business Bureau accredited business. Better Business Bureau
accreditation standards include a ?commitment to make a good faith effort to resolve any

consumer complaints.? ESG has received an rating from the Better Business Bureau.

Bleeping Is A Commercial Enterprise That Earns Commissions By Peddling Products

26. Defendant Bleeping holds itself out as an expert in computer security matters.

27. Upon information and belief, Bleeping and its members are not computer security

experts, but rather they are software resellers purporting to give consumer advice.

28. Bleeping controls the Bleeping Website which is divided into several sections: (1)
News; (2) Downloads; (3) Virus Removal Guides; (4) Tutorials; (5) Deals; (6) Forums; and (7)
More.

29. In the ?About BleepingComputer? portion of its website, which can be accessed
only from a link at the very bottom of the Bleeping Website, BSC explains that it uses ?Af?liate
Links? that ?generate a commission for [Bleeping] if [a user] use[s] them to purchase a product.?
See Ex. 1.

30. Upon information and belief, Bleeping generally does not include this disclosure
elsewhere on the Bleeping Website, including on its security forums.

31. To create Af?liate Links, Bleeping uses a program called ?Viglinks? that
automatically transforms posted links and certain keywords into af?liate links.

32. By providing Af?liate Links, Bleeping earns a commission if a consumer simply
clicks on the link and then clicks on a link to purchase the product that Bleeping is peddling.

33. Bleeping pushes consumers to products that earn them commissions through its
?Virus Removal Guides,? which ?use programs and utilities that generate commissions for
[Bleeping] when [a user] purchase[s] them.? See Ex. 1. Upon information and belief, Bleeping
does not disclose its self?interest in the products used in its Virus Removal Guides within the
Guides themselves.

34. In its ?Downloads? section, Bleeping provides ?special offers and af?liate links
that will generate a commission for [Bleeping] if [the user] purchase[s] the software.? See Ex. 1.
Upon information and belief, Bleeping does not disclose its self-interest in the products that

Bleeping provides in the Download section the Bleeping Website.

35. Similarly, Bleeping provides Tutorials that ?may discuss or require speci?c
hardware or software that contain af?liate links that will generate a commission for [Bleeping] if
[a user] purchase[s] them.? See Ex. 1. Upon information and belief, Bleeping does not disclose
its self-interest in the products used in its Tutorials within the Tutorials themselves.

36. Bleeping uses Af?liate Links not only in the Virus Removal Guides, Downloads,
and Tutorials sections that it offers consumers, but also on its messages boards where users
comment on and post information about topics related to computer technology.

37. Notably, Bleeping admits in its ?About Us? section that ?the products that we
[Bleeping] routinely use in our guides and that we receive af?liate commissions from are
MalwareBytes, Emsisoft, and SuperAntiSpyware.? See Ex. 1.

Bleeping And Its Moderators Control, Directly And/Or Indirectly, The Content On
Message Boards

38. As part of controlling, directly and/or indirectly, the forum on the Bleeping
Website, Bleeping has established a hierarchy of ?member groups? that informs users of the
forum about the status of person who is posting, including whether they are a designee to act on
behalf of Bleeping. See EX. 2.

39. Bleeping provides its members with a ?current list? of the users who are in each
?member group.?

40. The highest level ?member group? is ?Admin Site Admins.? Lawrence
Abrams, the owner of Bleeping, is the overall ?Admin? ofthe Bleeping Website and forums and
has the ?nal say when appointing all other staff positions.

41. The second-highest level ?member group? is ?Global Moderator Moderators.?

42. Bleeping holds Global Moderators out to its members as follows:

A Bleeping Computer Global Moderator or Moderator is someone
granted special powers by the Admins to enforce the rules of

Bleeping Computer Forums. All moderators on all forums can
move discussions to different sections of the forum, ?close?
discussions to prevent users from continuing to discuss them, as
well as edit the content of individual posters. Moderators of both
levels answer questions (or help people with problems), and ?pin?
discussions so they remain visible in their forum section even if no
new postings are made to them. Global Moderators have a few
additional powers above that of regular Moderators, the most
important of which is the ability to suspend forum posting
privileges of members who violate forum rules.

See Ex. 2.

43. Upon information and belief, Bleeping?s Global Moderators are expected to post
on Bleeping?s message boards and when a Global Moderator makes a posting, Bleeping clearly
identifies that the post has been made by a Global Moderator.

44. Upon information and belief, currently there are only three Global Moderators.

45. One of Bleeping?s Global Moderators is known as ?Quietman7.?

46. In March 2006, Bleeping announced to its users that it had appointed Quietman7
as an advisor -- the third-highest ?member group? on the Bleeping website. See Ex. 3.

47. Bleeping made the announcement with a post entitled ?New Advisor--quietman7?
in which Bleeping stated: ?Quietman7 has quietly been added to the staff here at BC [Bleeping
Computer] as an advisor. Now we can shout a warm Congratulations, welcome,
and thanks for becoming an even larger asset for BC [Bleeping See Ex. 3.

48. Mr. Abrams responded to the March 2006 post by congratulating Quietman7 and
thanking him ?for accepting the position? to which Quietman7 responded ?it is a pleasure to be
part ofthe BC [Bleeping Computer] staffSeptember 2007, Mr. Abrams himself created a post entitled ?Big Thank You
To Our Newest Global, Quietman7? in which he announced to Bleeping?s message board users

that Quietman7 had accepted the ?position, of Global Moderator here at BC [Bleeping

ComputerQuietman7 responded to the announcement as follows:

Thanks everyone and thanks Grinler [Abrams? username] for
offering the sentence  I mean position. There are not
many [web]sites who will give an ex-cop, now a ?Bleepin? Janitor?
the keys to the kingdom. Usually I only get the keys to the broom
closet and back door so I can take out the trash.

Bleeping Makes False And Defamatory Statements Both Directly And Indirectly About

51.

ESG And Its SpyHunter Product

 

In the forums that Bleeping maintains on its website, Bleeping, and in particular

posts by Bleeping?s appointed Global Moderator, Quietman7, purport to convey factual

information about ESG and its products, but instead assert outright falsehoods that are repeated

in multiple topics on the forum and over multiple years. See Exs. 5-7. In these posts, Bleeping

makes the following assertions falsely and without any reasonable basis to believe that the

statements were true when made:

That SpyHunter 4 or ESG engage in ?deceptive advertising which violates
several consumer protection laws in many states?;

That SpyHunter 4 or ESG has a ?history of employing aggressive and
deceptive advertising?;

That SpyHunter 4 is a ?rogue product?;

That SpyHunter 4 or ESG have not cooperated in submitting their program for
testing ?most likely due to the program?s ineffectiveness and high rate of false
positives?;

That SpyHunter 4 or ESG engage in deceptive pricing;

That most users of SpyHunter 4 ?are not aware that when purchasing
SpyHunter, they have agreed to a subscription service with an automatic
renewal policy?; and

That SpyHunter 4 is ?malware? or ?rogue security software? despite not being
classi?ed as such by security vendors.

See Exs. 5-7.

52. Each of those statements is false and was false when made.

53. Upon information and belief, Bleeping and Quietman7 have never tested
SpyHunter4 to determine the effectiveness of the program or its rate of false positives.

54. Bleeping knew, or should have known, that the statements were false when made.
The statements rely upon third-hand information that is between 7-10 years old and that was
generated by a group of individuals who began an anticompetitive campaign against ESG in
2004.

55. ESG spent years engaging these individuals in discourse, providing full and
accurate information to them, which the individuals admitted they did not have, and ultimately
proving each claim to be false.

56. Upon information and belief, Bleeping knew or should have known that ESG
already proved these claims false years before Bleeping made them.

57. Nonetheless, Bleeping has used and continues to use these false and disparaging
statements for its own economic benefit.

58. In same paragraph in which Bleeping falsely tells its users that SpyHunter4 is a
?dubious program with a high rate of false positives,? Bleeping instructs its users to ?remove?
SpyHunter and ?replace it? with Malwarebytes? software.

59. In connection with instructing users to replace SpyHunter4 with Malewarebytes?
software, Bleeping provides a single hyperlink for Malwarebytes? website that, if clicked, takes a
user directly to the page where the user can click one more link to purchase Malewarebytes?
competing product. Once purchased, Bleeping earns its ?Affiliate Commission.?

60. Upon information and belief, the webpage hosts additional false and defamatory

articles and third-party comments solicited by the false and defamatory statements made by

Bleeping.

61. Upon information and belief, Defendants Does 1?10 have carried out the aforesaid
acts at the direction of, on behalf of, and with full knowledge of Bleeping.

62. These postings by Defendants are all the more egregious as they represent a clear
pattern of making false and unsubstantiated claims, including salacious claims of violations of
consumer protection laws which can carry criminal penalties, over multiple topics, in multiple
areas of the forum, over a period of multiple years.

63. ESG, through counsel, has sent a written demand to Bleeping to cease and desist
its unlawful conduct, but it has refused to do so.

64. Bleeping not only has refused to take down the offending post, but Bleeping and
Quietman7 have given permission to others to post the false information on other forums,
causing further harm to ESG.

65. Defendants? conduct is willful and malicious.

66. Upon information and belief, Defendants? unlawful conduct is causing and will
continue to cause harm to ESG and its products.

67. ESG has no adequate remedy at law for certain of the relief requested below.

FIRST CAUSE OF ACTION
(Violations of Lanham Act 43(a))

68. ESG repeats and incorporates by reference all of the foregoing paragraphs as if
fully set forth herein.

69. Defendants? publication of false and misleading statements about ESG and
SpyHunter constitutes false advertising in violation of 15 U.S.C. 1 

70. Defendants? publication of false statements about ESG and SpyHunter is likely to

deceive consumers as to the nature and quality of ESG and SpyHunter, including causing

10

consumers to believe that SpyHunter itself is a form of malware.

71. As a direct and proximate result of Defendants? unlawful acts, ESG has suffered
and will continue to suffer signi?cant monetary and reputational injury in amounts that will be
proven at trial but that are believed to exceed $75,000, exclusive of interest and costs.

SECOND CAUSE OF ACTION
(Trade Libel/Commercial Disparagement)

72. ESG repeats and incorporates by reference all of the foregoing paragraphs as if
fully set forth herein.

73. Defendants have maliciously published false statements that disparage ESG and
its SpyHunter product.

74. These statements constitute injurious falsehoods and trade libel, which inter alia
impugn the integrity of ESG and the quality of SpyHunter. These statements were expressly
directed at ESG.

75. Defendants have published their false statements to the public by means of the
Internet and speci?cally the Bleeping Website.

76. There can be no question that the readers of Defendants? statements understand
Defendants? defamatory meaning and understand that Defendants? statements are directed at
ESG and its products.

77. ESG has been specifically harmed by Defendants? defamatory statements.

78. Defendants have no privilege to make their false and harmful statements.

79.- As a direct and proximate result of Defendants? unlawful acts, ESG has suffered
and will continue to suffer significant monetary and reputational injury in amounts that will be

proven at trial but that are believed to exceed $75,000, exclusive of interest and costs.

11

THIRD CAUSE OF ACTION
(Defamation)

80. ESG repeats and incorporates by reference all of the foregoing paragraphs as if
fully set forth herein.

81. Defendants? published statements concerning ESG and SpyHunter are false and
bring ESG into disrepute or contempt and impeach its integrity and reputation. Speci?cally,
Defendants assert, inter alia, that ESG engages in ?deceptive advertising which violates several
consumer protection laws?; that ESG ?has a history of employing aggressive and deceptive
advertising?; and that SpyHunter 4 is a ?rogue product.?

82. Defendants have published their false statements to the public by means of the

Internet and speci?cally, at least the Bleeping Website.

83. Defendants are at fault because they maliciously made such statements.
84. Defendants have no privilege to make such statements.
85. ESG has been and continues to be damaged by these statements.

86. ESG is a for-profit corporation, and Defendants? statements prejudice ESG in the
conduct of its business and/or to deter others from dealing with it.

87. As a direct and proximate result of Defendants? unlawful acts, ESG has suffered
and will continue to suffer signi?cant monetary and reputational injury in amounts that will be
proven at trial but that are believed to exceed $75,000, exclusive of interest and costs.

PRAYER FOR RELIEF

WHEREFORE, ESG respectfully requests that the Court enter judgment in its favor as
follows:
a. Declaring that Defendants? conduct violates 15 U.S.C. 1125(a);

b. Declaring that Defendants? conduct constitutes trade libel and/or

12

commercial disparagement under the laws of the State of New York;

0. Declaring that Defendants? conduct constitutes defamation of a
corporation under the laws of the State of New York;

d. Permanently enjoining Defendants from publishing the false advertising
statements identi?ed above in relation to 

e. Permanently enjoining Defendants from publishing the statements
constituting trade libel and/0r commercial disparagement identified above in relation to 

f. Permanently enjoining Defendants from publishing the statements
constituting defamation of a corporation identi?ed above in relation to 

g. Awarding ESG damages in an amount proven at trial and believed to be in

excess of $75,000, plus interest;

h. Awarding ESG its attorneys? fees and costs incurred in bringing this
action; and
i. Awarding such other and further relief as the Court deems proper.
JURY TRIAL DEMANDED

 

ESG demands atrial by jury of all issues so triable in this action.

Dated: New York, New York Respectfully submitted,
January 8, 2016

By: Eric A. Prager

 

Eric A. Prager (BF-0964)
GATES LLP

599 Lexington Avenue
New York, NY 10022
Telephone: 212.536.3900
Facsimile: 212.536.3901
eric.prager@klgates.com
Attorneys for Plaintl?fs

13

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Exhibit 2

Bleeping Computer Membership Descriptions - BleepingComputer Announcements, Comments, Suggestions

BteepingComputercom Members Tutoriats Startup List Forum Rules View New Content 9?

 

BteepingComputercom General Topics ?a BleepingComputer Announcements, Comments, Suggestions

 
   

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asks is easy and fun. As a guest, you can browse and view the various discussions inthe forums," but can not: create a new topic or repty to an existing
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anywhere on the siteClick-hereto Register a free account now! or read our Welcome Guide to learn how to use this; site.

 

 Bleeping Computer Membership Descriptions

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A common question we receive on the site is from people wondering what the various members groups are and how
they can join them. As a service to our members we have created this post to answer these questions. The Bleeping
Computer Member groups and descriptions are as follows:

   
   

Admin Site Admins
Site Admin

The Bleeping Computer Owner, and overall Admin of the site and forums. is Grinler. Grinler. or Lawrence Abrams,
manages the operational aspects of Bleeping Computer. Grinler is the highest ranking Staff Member, followed by the

I Gender? Male Site Admins. The Admins have the final say when appointing all other staff positions and are involved in approving
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Malware Response Trainee/Team candidates.

The Admin(s) handle all aspects of the site's day-to?day operations. This includes setting configuration options,

managing user accounts, and fixing site problems. The Admin(s) are also responsible for virtually all of the inner
workings of the forum software features. The Admins are the final arbiter in any decisions affecting the Bleeping
Computer forums operational aspect.

The current list of Admins can be found 

?ww?hgnu

Global Moderators Moderators

A Bleeping Computer Global Moderator or Moderator is someone granted special powers by the Admins to enforce the
rules of Bleeping Computer Forums. All moderators on all forums can move discussions to different sections of the
forum, "close" discussions to prevent users from continuing to discuss them, as well as edit the content of individual
postings. Moderators of both levels answer questions (or help people with problems), and "pin" discussions so they
remain visible in their forum section even if no new postings are made to them. Global Moderators have a few
additional powers above that of regular Moderators, the most important of which is the ability to suspend forum posting

15 3:33:54 

Bleeping Computer MemberShip Descriptions - BleepingComputer Announcements, Comments, Suggestions

 

privileges of members who violate forum rules.

The current list of Global Moderators can be found 
-The current list of Moderators can be found here.
Bleeping Computer Advisor

Bleeping Computer Advisors are regular forum contributors who have been nominated by other current Advisors or
other members of the staff as a result of their consistently high quality and expert responses to people's questions in
the forums; Advisors can be trusted to give correct and understandable answers to our member's questions. Advisors
also assist the Moderators with overseeing that the forum is running properly, and smoothly.

The current list of Bleeping Computer Advisors can be found here.
Malware Response Instructor

A Bleeping Computer Malware Response Instructor is a Malware Response Team member who has been selected by
the Admin(s) to teach the trainees about computer security and how to use specialized tools for malware removal and
analysis. The Instructors also play a pivotal role in determining how the trainee program evoives. Trainees look to a
Malware Response Instructor for advice and guidance throughout the course. Instructors have moderator capabilities
In all Malware removal related forums, including the Study Hall. The Team instructors have the job of deciding when
trainees have sufficiently proven they are ?Malware Response Team" material, and make recommendations to the
Admins when such a time has come.

The current list of Maiware Response Instructors can be found here.
Malware Response Team Member

A Bleeping Computer Malware Response Team Member is a volunteer who has permission to respond to Maiware
removal logs in the Bleeping Computer Malware removal forum. These members have proven themselves to be highly
quali?ed in the removal of malware and are thus given permission to help people with spwvare removal via Malware
removal logs. A Malware Response Team Member has moderator abitities in Malware removal related forums allowing
them to open, close, or merge topics together. The main ethos of the group is the word "team"; these volunteers will
often ask various other team members for help if needed. As staff members. the team often works with the moderators
by reporting spam posts or informing of members who have broken the site rules. The Malware Response Team
members also play a part in the running of the Study Hall. where they are encouraged to answer the questions posted
by trainees.

The current list of Malware Response Team members can be found 

Malware Study Hall Admin

A Bleeping Computer Malware Study Hall Admin oversees the Malware Response Instructors as well as the trainees
along with managing the curriculum and learning tools for the Malware Removal Training program. The Study Hall
Admin is the staff member who promotes the trainees as they progress through the stages of the Study Hail using
input from the Instructor team. They also handle the requests to join the Study Hall with the help ofthe Admin team.
The current list of Malware Study Hall Admins can be found here.

Malware Trainees

A Bleeping Computer Malware Study Hall Trainee is a member who has volunteered and has been accepted to join
the Bleeping Computer Malware Study Hall training program, which involves gaining the knowledge and studying the

theory behind the analysis of Malware removal logs, with the aim of eventually joining the Malware Response Team
when Admins and Malware Response Instructors feel they have reached a sufficient level of ability. A trainee has no

[12/ 7/2015 3:33:54 

Bleeping Computer Membership Descriptions - BleepingComputer Announcements, Comments, Suggestions

 

moderator privileges. The trainee program is split up into three groups, the "Malware Study Hall Sophomore", the
"Malware Study Hall Junior" and the "Maiware Study Hall Senior". An explanation of the three groups follows. While
the distinctions are very fine, all trainees work in a community, with the aim of helping each other in their goal to join
the Malware Response Team.

Malware Study Hall Sophomore

A Malware Study Hall Sophomore is a trainee in the use of specialized malware removal applications at the entry level.
They work on understanding the basics of security and become familiarized with the basic tools of the trade. This is
where all new trainees start theirjourney.

The current list of Malware Study Hall Sophomores can be found beta.
Malware Study Hall Junior

A Maiware Study Hall Junior is a trainee that has progressed to the intermediate levet. After the basics have been
covered and the trainees become more familiar with the tools and the theory, they are moved up to Junior level. That
is where the practical aspect of the program is applied. These trainees work actively with the instructing staff and other
Team members on example logs and exercises to help them further thei;r learning. When they have reached the end
of this part of the program with satisfaction, they are moved up to the next level.

The current list of Malware Study Hall Juniors can be found here.

Malware Study Hall Senior

A Bleeping Computer Malware Study Hall Senior has proven that he or she is dedicated to the task at hand, and has
shown promising signs of progressing through the trainee program. These trainees work actively with the instructors
and other team members and you will find them on the open forums hetping members with problems under the
assistance and supervision of instructors. That is where they can get the real world experience they need before they
are given Team member status. Once the admins and instructing staff are satisfied that they are ready, they are
moved up to Malware Response Team member status.

The current list of Malware Study Hall Seniors can be found 
Member

A Bleeping Computer Member is someone who registers and validates their membership and utilizes the site to their
advantage. Some members are active participants while others are not as active; but all members are vafued for
whatever they bring to the forum/site and community at large. It is not a requirement of membership to be active on
the forums.

Banned Member

A Bleeping Computer Banned member is someone who has violated the terms of use of Bleeping Computer in such
manner that it is deemed necessary for the protection of the site and the membership to ban the member. Being
banned removes the ability to View or post or interact with Bleeping Computer in any manner.

Deactivated Member

A deactivated member is one who has asked to have their account deactivated. When this occurs we place the user in
this group, change their password to a random one, and remove all topic or forum subscriptions. In the future if they
would like to reactivate their account they can notify us.

?dited by Animai, ?t3 May 2014 ~01:$3 PM.
Ctanfy Adviser nomination process.

The Internet is so big, so powerful and pointless that for- some people it is a complete substitute for life.

7/2015 3:33 :54 

Bleeping Computer Membership Descriptions - BleepingComputer Announcements, Comments, Suggestions

 

Andrew Brown (1938- 1994)

Annihilth

 

A immng uxgmfem?e is one qfthoxe {kings 0'73: in}: "You know rim! ?ring 'l'rmju? 5121?? Don?t do (hint Dwight fidamr gi?53-Zd0lj
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Follow on: i ?xagiw.

   

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Advisor--quietman7

i  waoemo MaiE?i  "20:65 

 

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NEXT Ptease log in to repiy

 

 

 

Papakid 

r- 

Guru at being; 3 Newbie  Ma?a  --  

Quietman7 has quietly been added to the staff here at BC as an advisor. Now we can shout a warm 

 

  
 

Congratulations, welcome, and thanks for becoming an even larger asset for  

f: :a i as; :2 

 

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?Grinier

 

4

Lawrence Abrams i'io'steo' .4. Mat?d?i 2er -- t?z? 2333!:

Congrats quietman. First i want to thank you for accepting the position and second I want to wish you a big welcome



3:32:16 

New Advisor-?quierrnan7 - BleepingComputer Announcements, Comments, Suggestions

 

in?nite-

   

Gender: Male
Location: USA
Local time: 06:31 PM

acHan

aleepin' cat?s meow

 

Members

 

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Mew 

 

 

Gender: Not 
Location: Eaton Rouge= La.
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Pandy

 

 

Members

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93x33 posts

 

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onsaevr

 

Members
53312 paste

 

Lawrence Abrams

Become a BEeapingComputer fan: 5am
MW

Everyone should do this!
Everyone must read this?

 

rn

 

 

 

#3 w:
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Congratulations quietman7. Good to have you on the team.
(so?  (EGGS 
is:

any?: *4 A  ?Ha; y. .5 4.4x} 3th
A: (if-in qt, 

QuietmanTl! lwould just like to thank you so very much for accepting us at BC, for taking part and contributing so

much here.  

Do not anticipate trouble, or worry about what may never happen. Keep in the sunlight.
Hide not your talents. They for use were made. What's a sundial in the shade?
Benjamin Franklin
I am a Bleeping Computer fan! Are you?
maggots.
Wining:

-, 5-) 
,L?f meat-3s?: time-?6; . 

Congrats on your promotion,  

[12/ 17/2015 3:32:16 


Us

New Advisor?-quiet1nan7 - BleepingComputer Announcements, Comments, Suggestions

 

Gender: Femaie
Location: East Coast
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-David- 

    

Members

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jgweed

 

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quietman??

Sleepin' Janitor

 

Mm: :55:

Global Moderator

Gender: Male
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Local time: PM

7; Scarlett 

Posted 21 March 2005 'ittri?} Mil

Hi quietman7ll What a superb choice and i warmiy welcome you to the team thanks for using your expertise to help
others, and i hope you continue doing so! You are an asset to BleepingComputer, and thanks for all the wonderful
security news you have given us.

David

U. . ,v an?,
vested A ?vaamir ace-:2 

i am always pleased to see someone of your talents receive a well-deserved recognition, QuietmanT, and want to add
my thanks, as well, for all that you contribute towards making BC what it is.

Congratulations.

John

Whereof one cannot speak, thereof one shoutd be silent.

stars?;

a  2:26 Fit-ii

 

Posted 2? March :1
Thanks everyone for the warm welcome. It is a pleasure to be part of the BC staff and I look forward to working with
you all. 

Best regards
(Russ)

Microsoft MVP - Consumer Security 2007-2015

 

Member of Liking Uni?ed Network of instructors and Trusted Eliminators

   

A ss-

3:32: 16 

New Advisor--quietman7 - BleepingComputer Announcements, Comments, Suggestions

-v 01:47 

Bleeping, Diva Posted 21 

quietman, I am just so very pleased that you have accepted.

Welcome to the staff.

 

 

 

Members
7479 posts

 

 

 

 

Gender: Female
Location: As always l?m
beside myself 
Local time: 06:31 PM

sienan'ger  

Congrats quietman?r'. Well deserved

   

Members Olivier

an.? . 
?3:13) 

 

Location: France
Local time: 01:31 AM

qumnnan7.y

 

Bleepin' Janitor

Thank you Scarlett and Olivier.

     
   
   

Microsoft MVP - Consumer Security 2007-2015 

Global Moderator



Member of Unified Network of instructors and Trusted Eliminators

 

Location: ?Jitylaa? USA

Local time: 05 (-31 PM

 

Joshuaoat"
01001010 01000011  2: eta-mm  063.42 
Congrats? 
JC

    

BC Adviser

3:32:16 

 

#10 

#11 

#12; mt;

New Advisor--quietman7 - BleepingComputer Announcements, Comments, Suggestions

 

 poets

 

Gender: Male
Location: Ontario, Canada
Local time: 07:31 PM

"mama 

BEeepin' Conundrum

 

 

Staff Emerit

US

 

 

Gender: Male
Location: 86 mites due East
of the &quot2Loglc Free
Zone&quot;, in Md, USA
Local time: 07:31 PM

phang

Learning Daily

 

Members

3341') 2'39323;



   

Location:  
USA
Local time: 03:31 PM

?ohn 

 

Members

 posts

Local time: 07:31 PM

3:32: 16 

   

Posted 21 March  0

Thanks again Quietman? for all you do here at the 

 

"fee ort?v easy claw 

 a, A: - a,  ., . 
RAGmatch "aim; -- i-r

As I stumble ever onward gaining information,
it's nice to know quiet words of caution,
catculated appraisais and advice to

others will continue now, with

Quietman? BC Advisor

ever watchful to help.

Thank You!

stei?entiy paie'o?ltng, ptertfy of gsersisant {3%8'33 n? tenements 

 

Congrats Quietman? 
Please be patient

in not private   they Wm   a  post ii on the board.

 

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mm 1 a? 2 2 NEXT

 

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Big Thank You To Our Newest Global, Quietman7 - BleepingComputer Announcements. Comments, Suggestions

This topic

BleepingComputercom Forums Members I Tutorials Startup List More .v Forum Rules View New Content 9

 

BleepingCompu-ter.com General Tonics BleepingComputer Announcements, Comments. 

  
     

Welcome to BieepmgComputer, a free community where people; like yourself come together to discuss and team how to use their computers. Usmg the
e. site is easy and fun. As a guest. you can browse'an?d' view the variousdiscussione'in the forums, but can netcreatej a new topic'orj reply teen existing
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Big Thank You To Our Newest Global, Quietman?

Gr?nleg' $ep 1.8  09:58 My?

vin; \w

 

NEXT log in to reply

 

Genky,s

Lawrence Abrams Posted 38  205}?   5'33 
ljust wanted to thank Quietman? for accepting the sentence, I mean position, of Global Moderator here at BC. Thanks
again for everything you do here.

Lawrence Abrams

Become a Bleeping-Computer fan: Em

 


Hang with gs on LgckerDome
Everyone shoutd do this?
Gender: Male . - t. -
gag; gag! wage to keep you: commuter safe angl segue 5233 the Internet Everyone must reeo one!

Location: USA
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17/2015 3:35:21 

Big Thank You To Our Newest Global, Quietman? - BleepingComputer Announcements, Comments, Suggestions
Congrats 

Thanks for all your hard work here understand you ve now given up all your rites now?
Staff Emeritus

(that's not a misspelling above.)
.  t, t,  t. .
may  cit-2y was yesterday.

it

I

Gende? Male some do: some   some won?t 
Location: 65 mites due East
of the &quot:Logic Free
Zone&quot;, in Md, USA
Local time: 07:34 PM

ghsmurray

 ?58 ?ames?ntsar  -- 18:15.] AM

Congrats. Quietman?! 

 

Members

u_  
\RkohJ fl??zxu

   

Location: 6,378 km above
the Earth?s core
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Congratulations and thanks for accepting the position (life sentence).
John

Whereof one cannot speak, thereof one should be silent.

    

Staff Emeritus

 
5.0.52: v? elf/391.53

 

Gender: Mate

 

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Locatton: 0
Local time: 51

 

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?Bleeotn? Aussie Addict?

Congratulations 'Quietman?? on your well deserved Promotion. 

17/2015 3:35:21 

3

9.9.-

Big Thank You To Our Newest Global, Quietman'l - BleepingComputer Announcements, Comments, Suggestions

 

    

Members

3.64-3 posts

   

. ems-

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AUSTRALEA
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I qua-amt?

Bleepin' Janitor

   

Gtobat Moderator

.A:
?512.03?; 03,553.

 

 

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lusitano

Portuguese Malware Fighter

    

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Yourhighness

the 886 Malware Fighter

 

 goo? ?#2133? Jake?

  

Thanks everyone and thanks Grinler for offering the mean position. There are not many sites who
will give an ex-cop, now a "Bleepin' Janitor" the keys to the kingdom. Usually I only get the keys to the broom closet
and back door so I can take out the trash. 

 

Member of u?ng, Unified Network of instructors and Trusted Eliminators

"Congratulations 'Quietman?? on your'well deserved Promotion. 

UNITE

Unified l-letwm?k of Instructors
and Trusted Eliminators

    

 

 

Please do not PM me asking for support.
Please be courteous. petite, and say thank you.
Piease post the final results, good or had. We like to know?43'

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 grows

   

goon?;

Gender: Mala
Location: Hamburg
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oldf@rt 
Posted '18 Swimmer 296'? PM

Congratulations!.

 

"i'he  says a? alE  59  hat-56mg; permanently

 

114 M:
WARMNG Rinks migln ot-auso  ?Fringe

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u. [y 
510638

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oAsos__=

Malware hunter $33-$36 ?2  -   

Thank  

 

Security Colleague Stelios

 

i I. 53:? 3:5

 

2: OFFEINE

 

Gender: Male I
Location: Greece romm  

 from kmmih canal Biz-w 32553:?; semi? ?sh

Local time: 01:34 AM 



Unified l'letwork of Instructors
and Trusted Eliminators

 

{Salt}


 .a r? "7 .. .,
mom; :8  400: a;le 

Congrats quietmanT, 

and thanks a lot for looking after BCH 

 

5 3:35:21 



#11 a

Ki:

Big Thank You To Our Newest Global, Quietman? - BleepingComputer Announcements, Comments, Suggestions

 

3,003 costs

Gender: Male
Location: The Netherlands
Local time: 05:34 PM

 

   

To Insanity and Beyond

   

lit
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Giobal Moderator

Gender: Mate
Location:  USA
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'Da-Vld?

 

Members

w: - 
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ogel



 

noviser

"?2944 

Gender: Mate
Location: South Carotlna -
USA
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5 3:35 :21 

 

?osteo' ?18 September 2052'? {33:03 PM

Congrats an excellent choice

WIN

   

#12 et-

Fortne time will come when men will not put up with sound doctrine lnsteed, to suit their own desires): they witl  around them a great

number of teachers to say what their itching ears want to 

Becoz'ste a fan: faggot;th Have you seen?ejgot max

romeo i3 mmemeea mm 54 PM

Congratulations quietman! Well  

 

 

#13 

#14  

Big Thank You To Our Newest Global, Quietman7 - BleepingComputer Announcements, Comments, Suggestions

 

.4 



Bieepin? Janitor  18   .- 

 

 

Thank you all for the kind words. 

 

 

   

Global Moderator .
 mm Member of M, Uni?ed Network of instructors and Trusted Eliminators

 

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12/17/2015 3:35:21 

Exhibit 5

spyhunter vs malwarebytes vs iobit Anti-Virus, Anti-Malware, and Privacy Software

wees? em

BieepingCornputer.com Forums Members Tutorials Startup List More .v Forum Rules View New Content 

 

BleepingComputer.com Security v? Anti-Virus, Anti-Maiware. and Privacy Software

 
     

3 Welcome to BleepingComputer, a free community where people like yourseEf come together-toldiscuss'and learn how to use their, computers. Usmg the
I  site is easy and fun. As {a guest; you. can browse and View the various discussions in the forums, but can not create?a new topioor'reply to an existing-z 
[one unless you-arelogged in. Other bene?ts of registering an account are subscribing to topics and forums. Greetings blog, and having no ads shown .. 

anywhere on the site: 1' 

      
   
 

Click here to?z'Register'a free ascount now! or react our Welcome Guide to learn how to use this site.

spyhunter vs malwarebytes vs iobit

him-ed is}; terzeicimi. .  20 34 uses an?

9tease log in to reply

 

2 NEXT

 
 

 

 

 

khafan??l #1 
Posts/'have Avira internet security i want to install anti Malware spy too
Members i test this three soft spyhunter and malwarebytes and iobit but i have problem with each of These . malwarebytes its
magi?) I
make system too slow i! spyhunter use more of 250mb Ram and I dont trust that :d ..
Local time: 03.07 AM Whats your Recommend 
8C: A?Bot (Legit? to Remove)
..
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#2 

Condobloke I I -  if 

Outback Aussie 33.0886" 903m:   2.0M -  02. AM

8.1471494? 
G'day khafani 1, and Welcome to BC.

3:38:20 

spyhunter vs vs iobit - Anti-Virus, Anti-Malware, and Privacy Software

 

from

 

If your system is running slowly, it is not the fault of may have other 

Members

 it} posts

m"

6v

iobit is garbage.

 

Gender: Mate

Local time, 10,37 AM spyhunter Is no longer recommended by BC

if you are having problems with your PC, please describe those problems to me

 

 

 

Condobloke
Cutback Austraiian

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of opposing evidenc
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Bieepin? Janitor

SpyHunter by Enigma Software Group USA, LLC is a program that was previously listed as a rogue product on
the  because of the company's history of employing aggressive and

deceptive advertising 1. it has since been deiisted but some users have reported they still engage in deceptive

 

advertising 3-. Newer versions of SpyHunter instail it's own "Compact 05" and uses Grub4Dos loaderiito execute on
Global Moderator

4r: 


boot up. The user no longer sees the normal Windows boot menu but instead sees the GRUB menu. In some cases

 

this has caused the computer to go into a continuous loop or experience other issues when attempting to boot. 

Gender: Male
Location: Virginia, USA.
Local time: 06:73? PM

Unfortunately, Ag-Test has not included SpyHunter in their comprehensive testing analysis. If Enigmasoftware's
SpyHunter was included, which we hope they attempt to do so, we would get a much clearer picture as to how it
compares to other anti?spyware programs in terms of protection. detection, repair and 

While there are mixed reviews for Spyi?lunter, some good and some bad, my main concern is the reports by
customers of deceptive pricing, continued demands for payment after requesting a refund, lack of adequate customer
support, removal (uninstall) problems and various other issues with their computer as a result of using this product 53.
For example, some users are not aware that when purchasing SpyHunter, they have agreed to a subscription
service with an automatic renewal poiicy This information is in fine print at the bottom of the mirage";
Eurcttasa?eteement.

 Quote

 SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase. customers agree, for their
 convenience, to be autorenewed every 6 months in order to receive ongoing spyware protection, definition program updates, custom
fixes to their specific spyware probiems, and advanced technical support from our Spyware-i-lelpdesk. You wilt receive an e-maii
notification to opt-out, if you do not wish to be autorenewed.

v!



You may want to read some of the user comments posted on the  group
to see why there are so many concerns regarding this product.

Further, when searching for new malware or malware removal assistance (and removal guides) on the Internet, it is
not unusual to find numerous hits from untrustworthy sites that provide inadequate removal instructions and then
offer a tool that a visitor must purchase before it removes anything. These sites recommend a pay-to-clean program,

17/2015 3:38:20 

spyhunter vs malwarebytes vs iobit - Anti-Virus, Anti-Malware, and Privacy Software

 

rather than a free-to-clean program, because the site owner will make a commission on the sale of the program.
SpyHunter (SpyHunter-lnstallerexe) is one of the most common removal tools pushed by these sites.

I r? l?i

 or modems and other antivirus and antimalware vendors do

not target it for removal. Those security vendors which have tried in the past received threats of legal action for
attempting to do so or agreed to legal settlements as a result of litigation brought forth by Enigma Software 3. See this
Iable..o?1breats..aud?emands which identifies Enigma as one of the companies to make repeated "Cease and
Desist" demands against those companies which detect, remove, and/or criticize their product. Enigma also appears to
consider online community security sites as competitors for evaluating legal WW
Mustsi?

In maimed SpyHunter is a dubious program with a high rate of tatseposittves 3. If you have downloaded and
scanned with SpyHunter, detection results should be analyzed carefully before you remove anything. Based on this
information, it is in my opinion that you remove this program and replace it with highly regarded alternatives such

as Melwarehytes??atuare or Ems?ott?nti?alware 
If you want to uninstall SpyHunter, then use the guides and information below to help 

The correct way to remove SpyHunter per the vendor, Enigma Software Group, is from within its program group

Uninstall shortcut in Start Menu All Programs or by using Programs and Featgres (Agleemgve Erggrams) in

Control Panel.
- 

Alternatively, you can use a third-party utility like 
Note: Sometimes the uninstall works more effectively if you first (and
associated processes) or perform the removal in mm so there are less processes which can interfere with the

uninstallation.

SpyHunter4 creates the following scheduled task which should be disabled/removed before uninstalling.

 

SpyHunter48tartup "Cz?xEsc-gzam Software /s

- a Task
- orD cl ll in windows

lf you have imitations or Qgeamt installed, you can also use those tools to disable and remove tasks.

Some users have reported that you may need to open Windows Explorer, navigate to the following location, look for
and delete a SpyHunter related file named SHSetup.exe before uninstalling from Programs and Features
(Add/Remove Programs) in Control Panel.

-- C:\Documents and Settingsl<user name>lLocal 

-- Vista, Windows 7/8: name>lAppDatalLocallTemp

 

if the suggested removal methods you need to Contact E36 Technical Suocort Team and submit a ticket.

 

Submitting support tickets is only for customers who purchased ESG products. If you are not a paid customer or not
able to logon to their members section, you can try contacting ESG through the page.

If you feel that that SpyHunter or the developer has engaged in deceptive marketing, then i also suggest you write
about your issues on the and send

3:38:20 

spyhunter vs malwarebytes vs iobit - Anti-Virus, Anti-Malware, and Privacy Software

 

Enigma an email if you read through those comments. you will notice that
Enigma Representatives will respond to those making comptaints.

Quote

I am the Vice President of Technical Support and Research at Enigma Software Group read the post above and woutd like to let
you know that we have an email speci?cally for complaints. You or anyone can submit a complaint and I can assure you that we will
?nd a suitabte solution for any problem that is related to SpyHunter or to our service. If you have any questions or complaints,
please send us an email to  I personally read all emails from that account At Enigma Software
Group, we work hard to maintain the best level of service and make sure that every customer becomes a satis?ed customer.

Regards,
Alec Maiaspina
Enigma Software Group USA, LLC.

 

have referred several other members to follow the above instructions and all were successfully assisted by ESG
Tech Support with removing SpyHunter.

References?omt ?sjijs rum 6? 1 lift to ..
. 

..  ra?masuateuyiesoia
. 

 

Member of Unified Network of instructors and Trusted Eliminators

quietmanf I I. #4 

Bleeptn' Janitor

 

in regards to (EvonSoftcom) products, please read:

- 
   - tQMedaJ?L?a?y noon. 

Gtobat Moderator QMW
 - iObi?t: Trusting Your Antivirals Vendor

 

 

Gender: 1? .
Location:  
Local time: (X3237 PM

.tEStMaMQ?cLQeawM?Q?e?w

Quote



3
Poor maiware removal left many executabies, some actually still running. Poor malware blocking did not prevent installation of
doesn't do thejob of removing malware or preventing malware installation.

Although, the Malwarebytes team no longer has an issue with IObit, the vendor's dubious methods would not warrant
a recommendation from me to use or trust their software. Further, IOBIT has even been placed into the insta?eLsJ-ta?

3:38:20 

spyhunter vs malwarebytes vs iobit - Anti?Virus, Anti-Malware, and Privacy Software

 

,of?heme.

   

Mlcrosoft MVP - Consumer Security 2007-2015 

Member of LJNITE, Unified Network of instructors and Trusted Eliminators

       

 

     

khafan't?l' #5 a:
Posted 238 Sierpterrzber 12014 ?:t222 AM
thanks for your Description
i back to malwarebytes and disable real-time protection malware protection
. 7- works fine and system not slow it  i should enable this options right?
Members 
A Edited by khafantt, 28 September 2614 - 11:23 AM.
Local time: 03:07 AM
quietmanY . - - #6 we.
Bleepin? Janitor  28  23613;  

Are you saying that you have disabled the real-time protection module in Malwarebytes Premium (Pro)? If so, you are
losing it's primary benefits.

at 
Microsoft MVP - Consumer Security 2007-2915 


?Ll??amm

 

Member of Unified Network of Instructors and Trusted Eliminators

 

Gender: Mate
Location: Virginia, USA
Local time: 0623'? PM

khafant?t   -  4 . I  #7 at:

 

 quietmanT, on 28 Sept 2014 -1;07 PM, said:

 Are you saying that you have disabled the real?time protection module in Malwarebytes Premium (Pro)? if so, you are losing its

 

 primary benefits

Members

yes. i think not good compilation with avira

Local time: 03:07 AM

3:38:20 

spyhunter vs malwarebytes vs iobit - Ami-Virus, Anti-Malware, and Privacy Software

 

catamaan

Bleapin' Janitor

 

Global Moderator

 

 

Gender: Male
Location: Virginia, USA
Local time: 05:37 PM

Superware?f .

 

Memb

GFS

?40.
lul

   
 
 

Local time: 0537 PM

quietmal?

Bleepin' Janitor

 

Global Moderator

42?:  costs

 

#8 if:

Malwarebytes Premium is meant to supplement your existing anti?virus. The following quote is a statement from the
Malwarebytes Team.

Quote

Maiwarebytes Anti-Malware is not meant to be a replacement for antivirus software. Malwarebytes Anti-Malware is a complementary
but essential program which detects and removes zero?day malware and "Malware in the Wild". This includes malicious programs and
?les, such as viruses, worms, trojans, rootkils. dialers, spyware, and rogue applications that many antivirus programs do not detect or
cannot fully remove. It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus
software without conflicts. in some rare instances, exclusions may need to be set for your speci?c antivirus product to achieve the
best possible system performance.

 

Larry Tate
Product Support
A similar statement is in this HelpDesk Article: Wyies Anti?Malware replace antivirgis so?ware?

  

Microsoft MVP ?Consumer Security zoornzots if? 

Member of 1.11911}; Unified Network of instructors and Trusted Eliminators



 

Someone help me please. Nothing could remove SpyHunter, i don't wanna buy Could anyone help  

 

7025; ii: 

That information is here in m.

   

Microsoft MVP - Consumer Security 2007-2015 ?1

Member of Unified Network of instructors and Trusted Eliminators

3:38:20 

spyhumer vs malwarebytes vs iobit - Anti-Virus, Anti-Malware, and Privacy Software

Gender: Male
Location: Virginia. USA
Local time: 06:3? PM

 

Is? 

   

1Pw= 
Posted 21? February 2011-} @3230 PM

Hello khafant 1:

  

I have personally used Avira's Free Antivirus with Malwarebytes Pro/Premium, and all options enabled. on a Windows

 

Me?be}; 7 x64 system for years.
 posts

When that system is idle, CPU usage is frequently between 0 and 

Ge de Hale . . . . .
3 If a MBAM "Clean Re-Install" does not correct your issue, your system may requrre expert troubleshooting assustance.

Location: North of the 38m
parallel.
Local time: 03:3? PM

 

 

 

quietmanY? 'i #12 at];
Bleepin' Janitor  February  Gift/rig? .i'aa?u't
Useless posting removed.
. ?15?
Microsoft MVP - Consumer Security 2007-2015 
We?
Global Moderator 
Member of 1.13115. Uni?ed Network of Instructors and Trusted Eliminators
Gender: Male
Location: Virginia, USA
Local time: 06:13? PM

georgehenry - I 

are:   die/:3. i- 
I don't know how I got it, but spyhunter 4 appeared on my win? laptop. Because of my hamfisted attempt to get rid of
it, it disappeared from "features and programs" and hid itself away somewhere. tried looking in all sorts of places. all
to no avail. It kept popping up and doing unwanted scans. In desperation I downloaded it again, and then deleted it

I from the"programs and features". So far it has not reappeared, If this is a well known way to handle this, just ignore it.

 

in my defence. I saw a note on your site asking people to tell how they did things.

 

g; Edited by georgehenry, 31 July 2515 08:50 AM.

Gender: Male
Location: New Romney,
Kent. Engtend.
Local time: 11:37 PM

17/2015 3:38:20 

spy'nunter vs malwarebytes vs iobit - Anti-Virus, Anti-Malware, and Privacy Software

 

 

Bleepin? Janitor Posted at Ju?y  ?i :48 

provided removal instructions in Emilia, along with contact info for E86 Technical Support if normal removal fails.

  
 
 

Anyway, glad to hear you were able to sort it out yourself.

 
 

Giobal Moderator

it ?in,
490,85 900$

   

Microsoft MVP - Consumer Security 2007?2015 -

 

 

Member of ME, Unified Network of instructors and Trusted Eliminators

Gender: Male
Location: Virginia, USA
Local time; 06:37 PM

SteveDalias ,m a;

Spyhunter is still engaged in decpetive ads and deceptive billing. i just clicked on a product from them for $29.xx

and my credit card was charged $69.xx They will not help you with this. You have to contact their payment processor
and the payment processor has limited hours and are not 24/7 like most legitimate payment processors. This is fraud
to me and I will never activate and use the product. i also suspect that many of the items that showed up in the scan

 

Members were not correct.

..,
J- 520 {3?3

Local time: 05:37 PM

Back to Anti?Virus, Antl-Maiware. and Privacy Software

 

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0 members, 9 guests, 0 anonymous users

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Qommunity Forum Esottware  ERstard

[12/ 17/201 5 3:38:20 

Exhibit '6

1/5/2016

unter cannot remove infections Anti-Malware. and Privacy Software

 

BleephigColn puterxom

 

"ii


Swarm  Primes-Software

 

f? Welcome to BleepingComputer, a hoe eommunity when: people like you rself come together to discuss and?ieam how to use their computers. Using v'
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I. Click hem to_chister a free account now: or reed our Welcome Guide to loom  to use this site.

 

  



SpyHunter cannot remove infections

Started. in; itiizzixiro it) 202;; xoziom?xi

 

ittinndro

Posted to December 2013 iozzo AM

I have been using this program very successfully for a month or so. It ?nds and removes tons of and malware
no other software sees. Today it found about 600 items, including Conduit search and others which keep creeping in.
When I click the FIX button and the computer reboots, I keep getting a pro-booting scrolling with a message 
Spyhunter fix not found". As a matter of fact, the spyware is still there on the next soan.Same scenario when I reboot .

How can I solve this problem?

Ittiandro

 

Boning: ,?aog?inm Remove)

Remove Malware - Free

Quick Malware Removal in 2 minutes. Free Download (Highly Recommended)

 

3.33 {3

 



Uninstall Spy Hunter.

F?osl'exl to Deactier 2mg - 21:03 AM

  

install MBAM Free: Maigret.
ailow it to delete whatever it PUPS.

hitter: .?iit?r-Maiwere Free {hit on" reipvtesxn?e 1' precincts? Run a scan and

Use these two programs for finding and nninstaliing adware.

 

5-: "Wt Downturn? {hitorz?  ?"Whieeo? Woo" 

   
     

  




 

 re Remove; lifx'ioi {Em-mined {tub?if?: 4 

 

Spy Hunter's 600 items most likely included 3rd Party/ Ari?Tracking cookies. You can block those from instaliing.
Ones you

have blocked from installing, use Ccleaner to remove the ones presently installed and clean up the temporary files and
logs including

Ad cookies in Flash. Be sure to watch for and UN check offers of toolbars, etc. 0 need to use the Registry Cleaning

001 as it may cause more problems.

giggible minim cookies in  Firefox. and Chrome i How To fhowto.cne1:.mml 8mi?
03 ?2&5 fox~and~gmgie~chrome 

Q?isnmr: mm ..izatinuntnigeoitng..-.fires 

1/4

1/5/2016 unter cannot remove infections - Anti-Vlrus, Anti-Malware, and Privacy Software

 

Posted amass: 22:35.3 11:04 em

quietman?

 

hut Enigma still engages in deceptive advertising which violates several consumer protection laws in many states. In

my opinion it is a dubious program which is not very effective compared to others with a proven track record and I
would not trust all the detections provided by its scanning engine.

Unfortunately, dE?est?O?-tggs; .1 2933 5 not included SpyHunter in their
comprehensive testing analysis. If Enigmasoftware's SpyHunter was included, wln'ch we hope they attempt to do so,
we would get a much clearer picture as to how it compares to other anti-spyware programs in terms of protection,
detection, repair and usability.

 

Newer versions of SpyI-Iunter apparently install it's own "Compact and uses Grub4Dos loader to execute on boot
up. The user no longer sees the normal Windows boot menu but instead sees the GRUB menu. For some folks this has
resulted in Spyl-lunter causing a continuous loop when attempting to boot and other issues.

Further, when searching for new malware or malware rem0val assistance (and removal guides) on the Internet, it is
not unusual to ?nd numerous hits from untrustworthy sites that provide inadequate removal instructions
and then offer a tool that a visitor must purchase before it removes anything. These sites recommend a pay-to?clean
program, rather than a free?to?clean program, because the site owner will make a commission on the sale of the
program. SpyHunter (SpyHunter-Installer.exe) is one of the most common removal tools pushed by these sites.

Ifyou have downloaded and scanned with Spyl-lunter, any detection results should be reviewed carefully. My personal
recommendation would be to remove the program and replace it with a trustworthy alternative.

How to Uninstall Snvl?lunter 
Trustworthy alternatives.

wareb es ute .coxn vi'uwremoval howetonus anal I 

mag wareMtutor-ial!

 



 

 

. tantalize 
imandro

 

{guisfnz?n? on 193233923 51:64 ass, said:

Newer versions of SpyHunter apparently installs it's own "Compact and uses Grub4Doa loader to execute onboot up. The user
no longer sees the normal Windows boot menu but instead sees the GRUB menu. For some folks this has resulted in SpyHunter
causing a continuous 1009 when attempting to boot.

if you have downloaded and scanned with SpyHunter, any detection results should be viewed with suspicion. My personal
endati on would he to remove the program and replace it with a trustworthy alternative.

I-iow to [Enigma l? Sow-lung; (into: 1' ggiasg 'itwarexxim snvhun [er-uni 'g

 

"trustworthy alternatives.
 bleenl 
if *SUPFR?-ntiqijmvarefq szr'iwrsi' 

:4

 

   

2% ?argcta'mut?u? sore ["375 31;

 

ova: X?X?'kt?hl'i?s if)l?l3l 

 1? do have but I still haven't lost ALL my bones with Spyliunter and I'd like to give myself some more time to use it
because it has picked up infected Registry entries which no other apps had previously founder-mail; I have on (?ssion checked the
 manually and found those infected entries were there and removed them?o Spyiiunter was ?wrest, alterzdii The problem I
have now is that for some reason the HOS loader  in and this prevents the Sl?YHunter Fix to he applied .1 never had this
problem before and didn?t even know about this Dos loader. The spyware has always been removed by at
booting without this loader . I'd like to know how can revert. to the normal cleaning process, but i cannot ?nd a way to disable this
darn mmpact loader. Any suggestions?

Thanks

    

 a:   ..



 

190'sth tlovsudzer 2:354 -V 04:02 PM

quietrnair}
2/4

 

1/5/2016

 

SpyHunter cannot remove infections - Anti-Virus, Anti-Malware, and Privacy Software

Since we do not recommend this program, I doubt any of our members use your question requires a more
specific answer than we can provide. I suggest you Contact use 'ljechnical Sunnort Team
mm; 1" wwvenignmsofm 3 and submit a ticket.

 

Submitting support tickets is only for customers who purchased ESG products. if you are not a paid customer or not
able to logon to their member's section, you can try contacting ESG through the Lnguiries 5; h?gedizgek
{113; - i 3g; irg?gsf 3 page.

 
    
 

wow. 0 4 

   

 



Postal 29 November 2014 -- 06:37 PM

 

    



mom, on Nov 2014 ~32:me  r- 

 

omnivorous; mm 929 20:3 1130;: (on, said:

 

 

Newer versions of Spyliunter apparently installs it's own ?Compact and uses GmbaDos loader to execute on boot up. The
user no longer sees the normal Windows boot menu but instead sees the GRUB menu. For some fonts this has resulted in
SpyHunter musing a continuous loop when attempting to boot.

If you have downloaded and scanned with SpyHunter, any detection results should be viewed with suspicion. My personal
rewmmendation would be to remove the progrm and replace it with a trustworthy altemative.



Trustworthy alternatives.

 

i do have Mahmrebyres but I haven't lost ALL my hopes with Spyi?innter and I?d iike to give myself me more time to
use it because it has picked up infected Registry entries which no other apps had previously found.Actually, have on occasion
checked the Registry manually and found those infected entries were there and removed them.So SpyI-iun?rer was correct,
afterail! The problem I ha ve now is that for some reason the R8134 DOS loader kicks in and this prevents the SPYI-Iimter l-?ix
to be applied .1 never had. this moi/112m before and I didn't even know about this FRUB4 Dos loader. The spyware has always
been reomved by Spyilunter at booting without this louder . I'd like to know how can I revert to the normal cleaning primes,
but} cannot ?nd a way to disable this darn compact ioader. Any suggestions?

Thanks

'3 Ittiandm

 

 

 

 

 

Here's a little food for thought. Maybe Spy Hunter is finding false positives to fool you into thinking that it?s effective.
Considering their rogue past, it would not surprise me. We see this sometimes here at BC.

 



Ports-i harmonise-r 120:; 013:2: 2?34.

As i noted above, SpyHunter is a dubious program and it is prone to a high rate of 

fix-Xv .1 
and: 

 

runabout 43'sz wart-f:rlossarvf 

 

 311502113 Software. A hivstertv? it" 

 
     

Sortinnter - Fake security Fluted nose-rm? 

Software Group Spyhuntergornplaints 

Read some of the user comments posted on the Comgiaints Board: Eni
'n inter?ch '23; thml} .

.1

:mvw comiian. liar amino?

         

Revi .ws hr 3: hunts!

 

 

NuilPointerEKeeption

i?osterl or Thrasher 2.014 

I reoommend llm?xegky i hit-pi to totally forget unchecking while installing bundled software. It's a
totally automatic, trustworthy free tool.

eepi ngcom puler.comfforum sit/51 7033/spyhunter-cannot-rem ove-i nfectionsl 314

1/5/2016 unter cannot remove infections - Anti-Virus, Anti?Malware, and Privacy Software

?5 Edited by newbie? 20.14 - ize :04 79M.

 

I - . Poets-J 01 December 226?"; ~r o? :10 FM
?qmeonam 3

 

. on RaMMicI-iaeL?s Blog, indicates it is more
for average users who are not careful about reading everything and accept all defaults when installing programs. The
blog posting also indicates Unchecky is stitl a beta version,

I seldom recommend using pro-release beta winition {beta so a ?3
versions of most programs since you never know what bugs or quirks might turn then you have to waste time
researching and getting things straightened out. The goal of a beta program is to collect information regarding the
performance, quality, stability, and functionality of new products in order to iron out the bugs before they are
released to the general public as a stable final product. Beta software is not intended for inexperienced
users since it may contain bugs ranging in severity from minor features not working properly to problems that may
potentially damage your system. If you choose to use a beta program, you use it at your own risk.

 

mean; 1

- What is beta software? {tittnz/ Ikbiu?edu/deta 
- Softwarereleaseiife "ole 'enwiki ediaow wiki Software

 

Rock to Anti-Vireo, Anti"Etiolwere? an i. l?rivaey Software

Remove Malware - Free 
Quick Malware Removal in 2 minutes. Free Download
(Highly Recommended)

 

 

?lae?ngfompothmr ms Semirity m+ Aerie/inmate, aw? i?rimry?o?ftwarc

bl eepi ngcom puter.com lforum ove-i rrfecti ons/ 4/4

Exhibit 7

1/5/2016

ZeroAccessJP help - Am I infected? What do I do?

 



"a Security Am {immuth 

 
 

 

 - . Welcome to BleepmgComputer, a tree commu mty where people 11kt: yourself come together to and learn how to use they: computers. Usmg,
 I swthe site is easy and fun. As a guest, you can browse and  thcvarious discussions in the forums, but cert not create a new topic or mply to an existing -
oneunless you are logge?l in. Other benefits of registering an accountoro subscribing to topics and forums, creating a biog, am; having no ads shown . I 

ahywhem on the site.

 

 

Click here to'?egister a free account nowlror  our Welcome Guide to loam how to use this site:    1

ZeroAccessJP help

Surrirt?; Eiraoi?mir {rec 2074. 03:44 53M

 

:BrattDuir

o4 Bmember 2014 03:44 PM.

I seem to have picked up this nasty little bugger and nothing seems to get rid of it. SpyHunter found it but I'm
pennyless so can't pay for it to remove it. l'm at a loss so any help would be greatly appreciated.

 

Bi} millet {Ldg?n to Rommel

 

Remove Malware - Free

Quick Malware Removal in 2 minutes. Free Download (Highly Recommended)

.. 
- 3/

 

 

Guest?Ligh?rousei?artyj

E?oste?: 0.1 2014 03.48 

Hello there

 

l'm LighthouseParty and HI be assisting you with your concern today? Let?s run a couple of scans to see what could
be causing this.

6) Download MiniToolBox

1. Click here to download ?4tmiflox {tittozf mimiixmlbox? to your
desktop.

. Double click MiniToolBox.

. Select the following and then press go.



03

. Post the log in your next reply.

A

Flush DNS

Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points

Install and run a scan with Malwarebytes Anti-Malware

. Click here shims," iwmw. malwarebvtesor? to dowr?oad Malwarebytes to your desktop.
. Double click and follow the arr-screen instructions.

. 011 the dashboard, click update now.

. After that, click scan now - the scan will nowbegin.





1/4

11512016

 

 

ZeroAccessJP help - Am I infected? What do i do?

5. When the scan?s completed, select apply actions - make sure the action is quarantine.
6. Restart your computer.

How to get the tag.

 

1. 0n the dashboard, select the history tab and click application logs.
2. Select the log which has the time and date of when you did the scan.
3. Click copy to clipboard and paste it into your reply.

(9 Download Security Check 4 
1.  to download Security Checkto your 5 :7   
desktop.

2. Double click SecurityCheck and follow the on-screen instructions.
3. Alog should open, called checkuptxt.
4. Please post the contents of it in your next reply.

Thanks and good luck!

 

quictxnanas

Posted o4 theorems: so}; 04:57 22329}

SpyHunter by Enigma Software Group (ESQ) is a program that was previously listed as a rogue product on the

because of the company's history of employing aggressive and deceptive advertising. It has since been delisted
but Enigma still engages in deceptive advertising which violates several consumer protection laws in many states. In
my opinion it is a dubious program which is not very effective compared to others with a proven track record and I
would not trust all the detections provided by its scanning engine.

AV~Test t? est-rs "ts has not beem able to include SpyI-Iunter in their
comprehensive testing analysis which would reveal h0w SpyI-lunter compares to anti -spyware competitors in terms of
protection, detection, repair and usability. The reason for this is that the publisher, Enigma Software, has not been
cooperative in submitting SpyHunter for testing at likely due to the program?s ineffectiveness
and high rate of ihttozl 

While there are mixed reviews for Spyl-lunter, many customers have reported deceptive pricing, continued demands
for payment after requesting a refund, lack of adequate customer support, removal (uninstall) problems and various
other issues with their computer as a result of using this product. Newer versions of SpyHunter apparently install it's
own "Compact and uses Grub4Dos loader to execute on boot up. The user no longer sees the normal Windows
boot menu but instead sees the GRUB menu. For some folks this has resulted in SpyHunter causing a continuous loop
when attempting to boot and other issues. You may want to read some of the user comments posted on the
?Complaints Bomd: Enigma Somme Group Spyhunter Complaints 8: Ram;

(into: i com} .

Further, when searching for new malware or malware removal assistance (and removal guides) on the Internet, it is
not unusual to ?nd numerous hits from. untrustworthy and scam sites which misclassify detections or
provide misleading information. This is deliberately done more as a scam to entice folks into buying an
advertised fix or using a free removal tool. SpyHunter (SpyHunter-Installer.exe) is one of the most common "50-
called" removal tools pushed by these sites.

- Sov?umer Fake securitv hinge 

lfyou have downloaded and scanned with SpyHunter, any detection results should be viewed with suspicion.
My personal recommendation would he to remove the program and replace it with a trustworthy alternative such as

  
 

Antid?aiware r'ht'tos' 1' ?-on3m:rigorousorrf :mtimalwarcx?} or ?gsisg?tu?p?ghtalwam

  

up?, {Ewart-75%.

- i-iow to Uninstail Spyi-lunter tint! '3

Note: Some users have reported that you may need to open Windows Explorer, navigate to thefoilowing location,
Iookfor and delete a SpyHunter related file named SHSetup.exc before uninstalling from Programs and Features
(Add/Remove Programs) in Control Panel.

XP: C:\Documents and Settingsl <user ncrme> \Local Settingsl Temp
-- Vista, Windows 7/8: C: Useisl <user name> \AppDatalLocal Temp

 

quictman7

routed 04 Decemhes' 1mm -- 04:59 PM

2/4

1/5/2016 ZeroAccessJP help - Am I infected? What serious malwm infection.
If that is what you actually have, then disinfection will probably require the use of more powerful tools
than we can recommend in this forum.

Ze Ac okit ti" voice oh mm 1

Hold off on following LighthouseParty's instructions.

Please download WREQII rkillg by Grinler and save it to your
desktop.

 

I Double-click on the Rkill desktop icon to run the tool.

Vista/ Windows 7/ 8 users right~clial1 and select Wiggr :2 ms. rg?
178tog?mm ?(9391211.

Ablack DOS box will brie?y flash and then disappear. This is normal and indicates the tool ran successfully.
- Alog file will be created and saved to the root directory, 

Copy and paste the contents of RKillJog in your next reply.

   

 

 

. i?osted 05 Becumlm 2014 o'rtgo AM
Bran?mr

For quietman'y'

As requested the contents of the RKill.log:

2.6.8 by Lawrence Abrams (Grinler)
hittermi)
Copyright 2008?2014 BloepingComputer.com

More Information about Rkill can be found at this link:

   
 

08:3 05th!

Program started at: 12/05/2014 12:34:19 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

No malware services found to stop.
Checking for processes to terminate:

No malware processes found to kill.

Checking Registry for malware related settings:

No issues found in the Registry.

Resetting .EXE, .COM, 8: .BAT associations in the Windows Registry.
Performing miscellaneous checks:

Windows Firewall Disabled


"EnableFirewall" dwordzoo 000000

ALERT: ZEROACCESS rootlot found!

C:\Program Files Dir}

C:\Program Files Dir]

C:\Program Files Dir]

C:\Program Files Dir]

C:\Program Files 
[2251 Dir]

   

Checking Windows Service Integrity:

3/4

1/512016 ZeroAccessJP help - Am I infected? What do I do?

PcaSvc [Missing Service]

PolicyAgent [Missing Service]

RemoteAceess [Missing Service]
Searching for Missing Digital Signatures:
No issues found.

Checking HOSTS File:

No issues found.

Program finished at: 12/05/2014 12:35:59 PM
Execution time: hours(s), 1 minute(s), and 40 seconds(s)

Thank you for your help on this matter.

 

Pasta-ti {moniker 201:; a 03:33 AM

(mietman'y'



owe: 7 

?i

 ZEROACCESS motkit found!



You will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malwzu'e Removal and Log Section Preparation Guide
hit 1 

   

- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows
8.1 Users will not be able run DDS and create a log)

When you have done that, post your logs in the Virus, ?1 andj?aiwam 
{atng 1? vi ms?: . NOT here,
for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your 103(3) along with a brief description of your problem, a
summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own.
Ifyou cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic and explain
that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to
create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your
computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

Rail; to Am 3. misstated? When. do? do? 

 

?ltepingt?omoutcry/um n? Semen); Am linfet'ted? who: do i do?

 

ngcom puter.com/forum slt/558678/zeroaccessjp?help/ 4/4