MARYLAND POLICE AND CORRECTIONAL TRAINING COMMISSIONS LESSON PLAN COURSE TITLE: Police Officer Training LESSON TITLE: Verbal Jndo PREPARED BY: Lawrence Smith DATE: April 2 2015 TIME FRAME Hours: 5 hours over 2 sessions Session 1 is 1.7 5 hours; the remaining 1 Sessions are 3.5 hours. Day/Time: PERFORMANCE OBJECTIVES The overall purpose for evaluating this program is to determine if the instructional strategies are effective in assisting law enforcement in maintaining the custody, control and security required of a police officer in a non-confrontational manner. After the\completion of the evaluation the ~nformation will be used by the training administrator to decide if the current program is acceptable or if revisions are necessary. The sub-purposes for the evaluation include: +Determining if the performance objectives meet the program goals. +Determining if the performance objectives are met through the program's instructional strategies. PARAMETERS Audience: Police Officers Number: 50 Space: Classroom ASSESSMENT TECHNIQUE Several methods will be used to evaluate the Basic Verbal Judo class. Each method was specifically chosen to collect information that will directly relate to the questions asked in the Questions section of this evaluation plan (please efer to the Evaluation Matrix at the end of this section). Practicum Test - The practicum tests will be given to the participants by the trainers throughout the Basic Verbal Judo class as each concept is presented. The tests will reinforce the earning and provide a tool to measure the amount learning that is occurring during the class. D Observation - This observation will be conducted by the evaluator, Anonymous, during sessions of the Basic Verbal Judo class. The participants will be evaluated on their participation and acquirement of the necessary skills. D End of Training Evaluation - This evaluation form will be distributed to all participants. 1 PCTC Lesson Plan Page2 INSTRUCTOR MATERIALS -- Overheads ___ -- Slides --- _X_Reference Videotapes: Posters Documents: _X __ Lesson Plans: There are four companion Lesson Plans and PowerPointPresentations that supplement this overview. Each companion Lesson Plan and Power Point reiterates the Course Objectives in specific areas within this overview. They are attached and labeled by Session and time needed for instruction. EQUIPMENT/SUPPLIED NEEDED __ Flipchart & Stands __ Flipchart Markers __ _X __ Power Point CD Videotape Player Televisions -- ___ Video show ___ Overhead Projector X___ ___ Projector Screen ___ Computers Videotape Player STUDENT HANDOUTS #Needed 50 Title Establishing Verbal Judo 2 0 V1 0 A Am.-400wa0W: CITY SCHOOL POLICE TRAINING SECTION El Verbal Judo, or Tactical Communication, enables officers to further preserve law and order While maintaining their own and the public's safety by using Appropriate Presence and Words as force options. El Verbal Judo is the principle of Judo its-elf: using the energy of others to master situations. It contains a set of communication principles and tactics that enable the user to generate cooperation and gain voluntary compliance in others under stressful conditions, such as hostile suspects, upset or frightened Victims, or any action which places the officer and the community at odds with each other. Verbal Judo teaches a philosophy of how to look creatively at conflict, offering specific, powerful, and usable strategies to resolve tense situations. The presentation is geared primarily but not exclusively, to law enforcement situations. You will learn to respond to situations, rather than react to personal feelings, understanding how to deal with difficult people using conflict management tactics to defuse confrontational encounters. The course has precisely defined trainin goals that address concerns of importance, both to administration and to individual street school officers: SAFETY: Officers use words to prevent confrontations from becoming Violent situations, reducing the potential injury to officers and citizens. a ENHANCED PROFESSIONALISM: Officers recognize the impact their words have on the public and use language appropriate to each encounter. Officers perform well before the audiences they encounter, thus creating a positive community attitude. El REDUCED VICARIOUS LIABILITY: Officers who handle citizen encounters skillfully and professionally are less likely to generate complaints and lawsuits. Officers trained in Verbal Judo will be able to describe their reasoning and explain their actions according to professional principles. El Verbal Judo teaches a philosophy of how to look creatively at conflict and use specific strate ies and tactics to find eaceful resolutions. These ills are beneficial to ficers in their duties because dealing with the ublic is often difficult and tryin emotiona . Maintaining a ?Professional lgace? is crucial if 0 ficers are to remain under emotional control and be able to effectively find solutions to otentially Violent encounters without escalating to ysical force 0 tions. Further, where there are times that such ysical force options are indeed necessary to protect oth citizens and officers, such force must always be part of the professional process so officers are protected within the four arenas: with our eers, on the streets, in the courtroom, and with the me ia. El Departments can expect that once its officers are trained in Verbal Judo, they will know the following things: . . . . . . . . . How to use Words to achieve professional purposes and how to resist using language to express personal feelings. How to control themselves inside so they can exert control on the outside. How to employ empathy and ?The Art Of Representation? to become Contact Profess1onals, maintaining self-control and staying in contact with the needs of the department and their audience - the public. How to effectively deliver words that are on target by first understanding the receiver's point of view. This includes two distinct tactical approaches for dealin with difficult eo le: the "Eight Step Trafflc People Stop? and "Five Step ar Style?. ?The Art Of Translation?, to ensure that what we say is actually what we intend, and ?The Art Of Mediation?, delivering words in the form of a personal ap eal, to achieve voluntary compliance from people are under temporary emotional influences, ranging from despair and fear to anger and prejudice. How to read others and diagnose a verbal encounter. How to use the four appeals of persuasion and the twenty- four principles of street work. The five conditions where words demonstratively fail and officers must move beyond words to physical force options. a Every year local government spends millions of dollars on defensive tactics and weapons training for law enforcement officers. In some cities the bill for ammunition alone reaches six and seven figures. Every year millions more are spent by local governments defending themselves in lawsuits brought against their officers for unnecessary use of force. Officers are often injured or killed in confrontations that escalated beyond the power of control holds, sticks, or guns to control the situation. Of the SIX "force options? available to police officers - Presence, Words, Empt - Hand Control, Chemicals, Batons or and Firearms - on Presence and Words can promise a non?violent resolution to street encounters. In addition, only these two have the power to reduce vicarious liability suits, improve citizen relations, and increase officer safety. Officers to date have received little or no specific training in the use of Appropriate Presence and Words as force 0 tions. Daily, officers must attempt to GENERATE VOLUNTAR COMPLIANCE from difficult people, and we should train our officers in this most difficult and important art. The cost of neglecting such trainin will be measured in blood, money, and public opinion. Our 0 ficers must be as competent with words as they are with firearms. El ere are f1v goalsfor verbaljudo to once rimar officers: 1. O??ier Sa ety, 2. Enhanced Professionalism, . Less Complaints, 4. Less Vicarious Liability and 5. Less Personal Stress. Officers are safer when they use their words to achieve a professional purpose rather than express their personal feelings. he most dangerous weapon an officer carries is the "Cocked Tongue.? He must use words as tools not weapons. Mind and mouth disharmony causes violence. Ever thing we teach in Verbal Judo can markedly enhance an of icer?s ability to look good and sound ood, as well as be good. How we do, what we do 1s often the di ference between success and failure. We teach officers how to deliver ?bad news? to others with dignity and respect. This stress on the "Art of Delivery" results in officers generating fewer complaints from their interaction with the public, and hence generatin fewer lawsuits from their actions. De artments trained in Verbal udo have seen reductions of up to 80 00 in complaints from the public, and an untold amount of dollars saved in lawsuits. All of this results in less stress for the officer and the department. Introduction The Five Goals Of The Course 13 Traits Of A Professional The Goal Of The POLICE Officer The Force Options Used To Achieve This Goal The Habit Of Mind Necessary To Achieve This Goal The Contact Professional The Art Of Representation An in?depth definition of Professionalism, defining its central goal - Generating Voluntary Compliance: its force options, stressing presence and words as the first two, its necessary habit of mind -- MUSHIN or a still, unbiased mental center; and its . I new name, The Contact Professional, who is an artist at representing something other than himself. In this Module we define and show how to become the consummate Professional. a Communication-2m Of View El Three Survival Truths Of Communication The Police Officer works in an arena of verbal assault, and in this section, we teach officers the theory necessary to understand how to perform a ?Professional Self? before the public. Knowing more about communication than the people they will meet enables them to become who they have to be to handle the difficult situations they will face daily. The module stresses that 93% of an officer?s effectiveness lies in his ?Delivery Style?, not his message i and we show officers how to use their "Style" more - effectively and safely. Verbal Karate Versus Verbal Judo: Definition And Physical Demonstration Verbal Judo Illustrated: The "Five-Step Hard Style? Of Persuasion Here we teach officers the difference between an offensive attacking style of language, Verbal Karate, and the professional re-directive power of Verbal Judo. We define our terms and demonstrate technique over brute power in a physical demonstration. We will illustrate Verbal Judo in action through the ?Five-Step Hard Style? form of persuasion using real street examples. If the officer uses the five-step discipline, he CANNOT LOSE IN COURT. We teach the limits of words and - how to reach their maximum power. El How To Recognize When Words Fail And El Be Prepared To Move To Action: S.A.F.E.R. OFFICER IS SAFE IF HE IS TALKING WHEN HE SHOULD BE ACTING. Hence, we teach the five times when words fail -- summed up by the acronym SAFER. and show officers how to evaluate the threat and to move to other appropriate force options. El The Three Arts Needed To Be A Police Officer: 3 Representation, Translation And Mediation El The "Thin Blue Line? Defined Police Officers are the great PERSUADERS in America. Here we teach the three arts necessary to change the way people may want to behave when they are under the influence of liquor, drugs, rage, stupidity or greed. How to influence difficult people to think better for them than they may naturally desire is the sum of the three arts. 15155515 Persuasion El The Forty-Six Principles Of Disinterest For Action To show officers how to verbally "hook people up" for their own good, we teach the four basic appeals of Persuasion and arm then with 46 or more principles of disinterest or flexibility taken directly from cops on the streets. Knowing the four appeals enables officers to remain flexible in their approaches to persuasion and more efficient in their use of words. Knowing the ethical and verbal principles help officers stay centered 7 and focused on the oal of generating voluntar compliance rather tlilan reacting to personal fee ings. El The "Tactical Eight-Step" Person Stop In this section, we teach the "Tactical Eight-Step? a safer and more powerful approach to car or people stops, one which elicits far less resistance and misunderstanding and sounds professional and strong throughout. Put together with the "Five- Step Hard Style?, these two disciplines arm officers with a TACTICAL ADVANTAGE they have never had before. There is a better way to do business, -- and this is it! Contact: Baltimore City School Police Training Section 410-396?8590