REPORT OF INVESTIGATION Independent Administrative Review Panel Date: 09/09/2015 To: Mobile County Communications District (MCCD), Board of Commissioners (BOC) From: Victor L. Houston, Richard L. Reeves, E. Hugh Shoultz, Earby Markham, Kathy Brown Investigative Period: 06/16/2015 – 09/09/2015 Purpose of Review: The Independent Administrative Review Board (IARP) was formed by the BOC of MCCD and instructed by the BOC to conduct an investigation of the administration of the 911 Call Center, to include: 1. Review, evaluate, audit, and reconcile the planning stage (prior to 09/2013) of the P25 Project, to include, the specifications drafting phase, the bid process, awarding of the bid, the loan arrangements, and the overall P25 Project management and oversight; 2. Determine who assisted ERIC LINSLEY in drafting the P25 Project specifications, when and to what extent; 3. Document any Commissioner, MCCD staff, or Mobile County employee involvement in the “sole source” procurement from Harris Communications (HC), or Hurricane Electronics, Inc. (HEI); 4. Determine if the bid process was fair and competitive and if standard county protocol was followed; 5. Determine the date HEI received the $5 million of mobile radios, why the radios were ordered before the bidding process, who at MCCD authorized the order, why were all of the radios delivered at one time and not staggered, who is responsible for the installation of the radios, why were the radios not installed; 6. Determine why five towers were shipped without painting and required FAA lighting; 7. Review the loan negotiations; 8. Determine who authorized HEI’s private antenna on the MOWA tower; 9. Review the maintenance contract with HEI for $22,000 a month; 10. Review the costs associated with MOWA tower; 11. Determine who had Open Sky included in the contract; 12. Determine why a $3.2 million grant was spent on EDACS radios by Baldwin County and not Mobile County; 13. Locate the minutes of the BOC meeting authorizing the contract with HC and the Letter of Award, awarding the contract to HC; 14. Review billing/invoices from LARRY WETTERMARK for last 90 days to determine if he billed for a secret meeting TUSA; 15. Interview GARY TANNER, Director of MCCD, CHARLIE McNICHOL, Assistant Director of MCCD, COREY HELPER, former employee of HC, SHANNON GOFF, former owner of HEI, GEORGE WILLIAMS, retired Director of MCCD, SANJA FASSBENDER, retired Office Services Manager of MCCD, ERIC LINSLEY, Director of Public Safety Communications for Mobile County and past President of the Harris Wireless Users Group, JOE W. RUFFER, Chief Engineer for Mobile County and former Commissioner of MCCD, DIRK YOUNG, owner of HEI, STEVE SMITH, HC Project Manager, LANCE WILLIAMS, former employee of HEI, WILLIAM WASDEN, former Attorney for MCCD, employees of MCCD, and employees of HEI. Synopsis: This was a limited administrative investigation. All interviews were voluntary. ERIC LINSLEY, JOE RUFFER, and DIRK YOUNG declined to be interviewed. WILLIAM WASDEN did not respond to requests for an interview. SHANNON GOLF and STEVE SMITH were not interviewed due to time restrictions. The findings of this investigation were not only based on interviews, but were discerned from review of documents. In 01/2013, GEORGE WILLIAMS was the Director of the 911 Call Center, and GARY TANNER was the Assistant Director. WILLIAMS knew that the 911 Call Center equipment and emergency responders’ radios needed to be upgraded. Over the years, WILLIAMS had been very conservative with the 911 Call Center’s budget and had accumulated $5,000,000 for that purpose. WILLIAMS had formulated a five-year plan to institute the upgrade, but he retired on 05/01/2013, before he could execute the plan. The plan was devised to pay for itself in seven years without loans or bond liabilities. After WILLIAMS’ retirement, TANNER was appointed Director of the 911 Call Center by JOE RUFFER without the position being properly advertised. TANNER worked very closely with RUFFER, who was then a Commissioner on the BOC of MCCD. After serving years as a board member, RUFFER resigned from the BOC, in 2015. Former and current employees of the Call Center were very critical of TANNER’s management skills and described TANNER as not making a move without RUFFER’s permission. TANNER was constantly on the telephone with RUFFER. They often went to lunch together, or met after work. TANNER instituted the policy of destroying the audio recordings of BOC meetings after they had been transcribed. TANNER asked employees to change the minutes of BOC meetings to add motions that were never passed, which the employees knew did not occur. TANNER spent excessively without BOC approval, such as two $30,000 cars with heated seats for himself and McNICHOL. TANNER had the cars equipped with emergency lights. TANNER had no procedures or policies in place for the accountability of county employees doing work for MCCD. County employees’ work for MCCD was never verified. From interviews, it is clear that RUFFER was in charge of the P25 Project, and TANNER and LINSLEY were following his orders. LINSLEY and YOUNG were close friends, and the investigation did not find evidence of the bid for the Maintenance Service Contract ever being published. It was not determined who prepared of the Contract Documents. Investigation results: 1. At a press conference on 07/31/2015, RUFFER presented a timeline of the P25 Project which stated, in 07/2012, Mobile County Board met with HC about 700 MHZ radios, LTE, and Open Sky. RUFFER stated in 08/2012, MCCD had a seven-year plan at a cost of $41,000,000 for the upgrade. Also, RUFFER stated that HC wrote the contract for the P25 Project. WILLIAMS stated that in 01/2013, the BOC raised the rates of the 911 fees to pay for the upgrade, but he was not aware of any specifications of the upgrade. In 06/2013, LINSLEY was in contact with NICK TUSA, a consultant, by email, about Final System Acceptance. TUSA could not recommend acceptance of HC’s coverage test plan. If HC had a coverage test plan, it must have had specifications for the upgrade. LINSLEY has claimed that he prepared the specifications without assistance from HC in only four days. HELPER also stated that LINSLEY prepared the specifications. According to TANNER, LINSLEY prepared the specifications. In the Contract Documents, Appendix III, the System Design Section, is on HC paper, dated 08/22/2013, with a footer that states “HARRIS Confidential, Proprietary & Competition Sensitive.” Since LINSLEY has refused to cooperate with the investigation, it has not been determined if the specifications he claimed to have prepared are the same as the specifications in the signed Contract Documents, which would indicate HC used LINSLEY’s specifications. 2. It cannot be determined who prepared the specifications without cooperation from LINSLEY or RUFFER. 3. Emails indicate that in 06/2013, TANNER and WASDEN were in negotiations with HC, as a sole source provider of the upgrade. TANNER said that LINSLEY handled the maintenance contract with HEI, but TANNER received a letter, dated 08/20/2013, from HEI offering the maintenance service to MCCD. On 11/04/2013, TANNER signed the contract with HEI for $807,793.20. 4. The bid was advertised on 08/07/2013, 08/11/2013, and 08/18/2013 in the Mobile Press Register. It is questionable at best, whether or not a mere 11 days satisfies the statutory requirement of “three consecutive weeks.” The bid was not advertised in three newspapers of general circulation throughout the state. It was only advertised two times statewide in Montgomery and Huntsville, and not advertised in the largest city of Alabama, Birmingham. There were no pre-bid conferences. A pre-bid conference is prudent and generally accepted business practice. The bid was opened on 08/22/2013. Only HC submitted the only bid. The P25 Project should have been bid as two projects, a Public Works Project for the construction and installation of the towers and a Communications Dispatch Upgrade Project. HC had an unmistakable advantage in the bid process. HC had been preparing specifications and negotiating with TANNER and WASDEN for months before the bid was actually advertised. Motorola Solutions, Inc. (MSI) sent a letter, dated 08/12/2013, to TANNER advising him that MSI was able to get a bid form on 08/12/2013, and requested a sixty day extension for bidding, due to the complexity of the project and their desire to turn in a thorough response. The request was denied without BOC approval. RUFFER was aware of the request and summarily dismissed it without presenting it to the BOC. On 08/21/2013, RUFFER received emails from Commissioner CONNIE HUDSON and COMMISSIONER JERRY CARL, who both asked if the bidding could be extended. RUFFER responded to Commissioner HUDSON, “We MUST award the bid and have under contract this fiscal year…Hence we could not accommodate any further delay.” His response to Commissioner CARL was, “No sir. You have been given misleading information just as Comm Hudson was. This bid must be awarded and under contract by 30 Sept 2013.” It is evident that RUFFER was in charge of the bidding process. At the press conference on 07/31/2015, RUFFER stated that MSI did not need sixty days because the bid specs were very specific, and he had to protect the $5,000,000. RUFFER is wrong on this critical point. MCCD was never in any danger of losing the $5,000,000 in its accounts. 5. The exact shipping date of the 1086 radios to HEI has not been determined because HEI and HC have not cooperated with IARP. The radios were still HC property until after the contract signing in 09/2013. The radios may have been shipped from HC to HEI during June 2013 at the time TANNER and WASDEN were negotiating with HELPER at HC, as sole provider, in anticipation of closing before 06/30/2013. HELPER wanted to close on the contract before 06/30/2013 because that was HC’s fiscal year-end, and he would get a sizable bonus on the sale. HELPER was constantly contacting TANNER about paying for the radios, to the point of annoyance. There is no reason why the radios should not have been installed by this date, unless the radios do not meet specifications, as the two test radios failed. A mobile radio and a portable radio have been removed from HEI for testing. The radios did not meet specifications in the contract and were very expensive, based on the needs of the MCCD user groups. One radio was manufactured in 2014. Now, the question is whether or not the radios were ever shipped in 2013. McNICHOL’s response to when were the radios deployed was contradictory to his response to when was it discovered that the radios did not meet specifications. He said that it was discovered after the bid opening, but he also said the radios were deployed after they were re-worked by HC. Apparently, not all of the radios were re-worked. Also, 6. 7. 8. 9. McNICHOL said that deployment is not complete. Does HC still have MCCD radios paid for on 09/27/2013? RUFFER’s explanation of why a change order was necessary for the towers was that LINSLEY made a mistake and did not include the painting and lighting in the contract. TANNER worked with REESE RAINEY, firm unknown, to prepare the loan documentation. When TANNER presented the first draft, RAINEY said the income was not high enough to support the loan. TANNER changed the numbers until RAINEY was satisfied. A review of the investment documents of the bond issue indicated the fees were high and eating up any investment income. A broker was being paid $260,000 to bring in 1% revenues. The money, if placed in the Trust Department of a bank, could have resulted in much lower service fees with similar results. It could not be determined if the search for the lowest financing terms for funding of the bond issue was conducted. The private antenna of HEI on the MOWA tower was never authorized by BOC. It was done on a handshake between LINSLEY and YOUNG, who are close friends. A review of the HEI maintenance contract documents, titled “CONTRACT DOCUMENTS/BID FORM AND SPECIFICATIONS/Maintenance Service of Harris P25 and EDACS Provoice Simulcast Radio System/ Various Sites within Mobile County, Alabama/MOBILE COUNTY COMMUNICATIONS DISTRICT” discerned the following documents: a. A letter, dated 08/20/2013, on HEI letterhead, from MIKE FARRELL, Senior Account Manager, HEI, to GARY TANNER, Mobile County District Director, which offered a proposal to provide service and maintenance on the Mobile County Communications District Harris Radio System, and pointed out HEI’s longstanding history of providing critical services to the District; b. ADVERTISEMENT FOR BIDS, which stated bids would be opened on 08/22/2013; the document was not signed and no dates of being published in the Mobile Register were listed; c. INVITATION AND INSTRUCTIONS TO BIDDERS; d. BID FORM, dated 08/20/2013, Project Name: Maintenance Service for Harris P25 and EDACS Provoice Simulcast Radio System; e. CONTRACT, dated 11/04/2013, between MCCD and HEI, which stated that MCCD was to pay HEI $807,793.20 for performance of work, beginning ten days from the Notice to Proceed provided by MCCD to HEI; HEI is to submit monthly an estimated total for work performed in the previous month; upon completion of the work under this contract, HEI shall give notice in an advertisement in a newspaper in general circulation published in the city or county; no end date of the contract was given; the contract was signed by CYNTHIA COLEMAN, Chairman, BOC and YOUNG, Pres/CEO, HEI, and attested by TANNER; 10. There was not enough time to conduct the review of the MOWA tower. 11. It has not been determined if LINSLEY had knowledge of Open Sky before this project. HELPER definitely did; 12. There was not enough time to investigate why Mobile County did not use the Grant money in full and what actual value was gained by Mobile County for the millions of taxpayer dollars spent. 13. The employees who would have written the Letter of Award to HC never wrote the letter. The minutes of the BOC meeting on 09/10/2013 stated in the last paragraph: “Mr. Wasden stated that the Board has not formally approved awarding the contract to Harris Communication, the only responding bidder, and that would need to be done, subject to continued negotiation and revision. Motion was made by Commissioner Benefeld to formally award the contract to Harris Communication, seconded by Commissioner Ruffer, all approved, motion carried.” 14. WETTERMARKS invoices have not been reviewed. Recommendations: Establish Limits of Authority protocol and policy for all MCCD positions. Establish a Project Management process. Establish accounting checks and balances with a cap on the amount of expenses that can be incurred without Board approval. Establish the use of pre-screening qualifications for all contractors/vendors doing business with MCCD to vet qualified entities. Maintain the audio recordings of the BOC meetings to verify that the minutes have not been altered.