CARL MARK FORCE SUPPORT CORRESPONDENCE Ticket - Client id: 557042 Deposit reference Carl Mark Force IV - 19.4.2014 16:20:09 why can't I withdrawal bitcoins'? Ijust attempted ntessage that I can't do any Bitcoin withdrawals. -. 22.4.2014 09:01:21 Dear Mark, Apologies for not getting back to you sooner. Bitstanrp has detected an increase in the number of reports of phishing enrails which were also received by some of our clients. Our technical teanr responded by examining the threat and setting immediate security measures in place to prevent potential risks. As a precaution. we kindly suggest you to please alert your email provider regarding these suspicious eniails especially if you accessed the email or any of its contents. If you have received any enrails with suspicious content and have opened links or attachinents we highly recommend that you immediately contact a computer expert. However. if you are certain that your system is not coinpromi and safe please notify us in a reply to this ticket and we will unhlock your virtual withdrawal. Apologies for the inconvenience . 23.4.2014 07:34:46 Dear Mark, What is the status of the pending issue of your system security? Any updates? We kindly ask you to reply in this ticket. Best rei ds. Carl Mark Force IV 7 24.4.2014 12:55:42 have received no phishing emails or such and my system was and has not been compromised. 24.4.2014 13:54:56 Dear Mark, Thank you for your reply. Only one last thing, we kindly ask you to explain why have you been accessing your account through TOR in the past? Once this has been resolved your virtual withdrawals will be unblocked. Best reiards Carl Mark Force IV - 24.4.2014 17:33:04 1 utilize TOR for privacy. Don't particularly want NSA looking over my shoulder:) -. 25.4.2014 07:58:26 Dear Mark. Thank you for the provided explanation. We have enabled your virtual withdrawals. Thank you for your cooperation and apologies for the inconvenience. If you have any additional questions, please feel free to contact us again. Best regards. - 25.4.2014 10:06:17 Dear Mark due to a substantial account value which you hold with Bitstamp: approval of a senior manager is required before unblocking vinual withdrawals. It or this reason that we kindly ask you to disregard the above provided reply provided by our support agent. Due to our security procedures for clients using TOR we will have to carry out additional security precautions prior to restoring full account functionality. Please provide a high resolution image of yourself holding your ID document which you used for verification next to your face along with "[date of submission] For Bitstamp LIMITED only" written on a piece of paper as the example below. EXAMPLE: "12.January.2014 For Bitslamp LIMITED only" Attach the image in a reply to this ticket. so we can verify your identity and proceed with the unblocking of vinual withdrawals on your Bitstamp account. We are cenain that you appreciate the fact that account security is Bitstamp's number one priority. We apologize for the inconvenience and look forward to your reply. Should you require any additional assistance or have any further questions. please feel free to contact us. Best regards. support manager Carl Mark Force IV - 25.4.2014 11:02:41 Here are the requested photos. Itrust that my account will be unlocked today. another up clo, .JPG Carl Mark Force IV -- 25.4.2014 13:31:23 I am sure that you can understand my frustration concerning my inability to withdrawal bitcoin. have been a customer with you since October of2013 and we have had no problems. In fact. you had made a lot of money in commissions off my day trading. Also. 1 am nervous because of the Mt.Gox situation and would appreciate a resolution to this matter today. Thank you very lnuch 29.4.2014 07:32:47 Dear Mark . apologies for the late replay. We hope you understand that due to your account value we had to take additional security steps. Your bitcoin withdrawals are now wrenabled. Sincere apologies for any inconvenience. If you should need any further assistance or have any further questions please feel free to contact us again. Best regards, support in ager Carl Mark Force IV - 29.4.2014 16:19:05 Ijust made a bitcoin transfer a few hours ago and want to make two more and again my account is saying that 1 can't make Bitcoin withdrawals. Please help. Sincerely, Carl 30.4.2014 06:09:49 Dear Mark, it appears that our system has automatically blocked your virtual withdrawals again. We can deactivate the blocking features from your account entirely, however due to the substantial amounts of deposited bitcoin and withdrawn fiat and the risks which that entails: would it be possible that you provide a contact details of third party who we can contact and who can verify your identity:7 We look forward to your reply and apologize for the inconvenience. Best regards, Carl Mark Force IV - 30.4.2014 14:10:00 You can contact wife. Force. 1altimore Maryland. - email address: phone number: Would it just be better for BitStamp if 1 close my account? 1 know from my job that you have meet the due diligence requirement for AML and KYC. This is over and beyond what is necessary. Please resolve this sue today. Thank you very much. Sincerely, Carl Carl Mark Force IV - 01.5.2014 18:49:05 this Force. Mark Force's wife. please find attached a scanned picture of my driver's licen 'e and a water bill dated 4/29/2014 in mi name and Mark's. My phone number and my email address . Ican verify beyond a doubt my husband's identity. Thank you very much. - Force Water Carl Mark Force IV . 02.5.2014 15:50:28 could you please give me an update on my ability to withdraw bitcoin'l Sincerely, Mark Force 05.5.2014 10:00:30 Dear Mark, we sincerely apologize for the late reply: As May 1st 2nd are public holidays in Slovenia. our support and technical teams were not available: Thank you for sending us your documents. however we had a more official third party in mind when we requested the versification of your identity. Your case has been forwarded to our general counsel and technical team for review in order to determine how to best resolve your case and recalibrate our system so that your virtual withdrawals will not be automatically blocked every time due to use of TOR in the past. We sincerely apologize for the inconvenience and kindly ask you to remain patient as your case should be resolved soon. Should you have any further questions. please feel free to ask. Best mi Ticket - Client id: 557042 Deposit reference: Carl Mark Force IV - 19.4.2014 16:21:32 the message that I'm gelling is WITHDRAWALS ARE CURRENTLY UNAVAILABLE FOR YOUR please help Ticket - Client id: 557042 Deposit reference: -- . 22.4.2014 09:06:46 Dear Mark, We received your withdrawal request. As your withdrawal request met some of our volume and frequency thresholds we kindly ask you to provide some information about your relationship with Bitstamp. Would it be possible to provide any documents which would confirm your fiat deposits made to other exchanges or bitcoin providers? For example transfer confirmations of flat transfers made? These are issued to you by your bank confirming that they have processed the deposit and sent the funds to the designated bank account. This way we will be able to establish the origin of the deposited bitcoins and veracity of your statements. Thank you for your cooperation. We look forward to your reply. Ticket - Client id: 557042 Deposit reference Carl Mark Force IV - 22.4.2014 14:17:53 In order to complete the additional KYC procedure we kindly ask you to please help us better understand the nature of your use of our services by answering the following questioner: 1. How did you learn about Bitcoin'l Iain a U.S. Department of Justice Drug Enforcement Adniini. ation (DEA). Special Agent who worked the original SILK ROAD website and corresponding investigation. 1 learned about Bitcoin through my investigation of DREAD PIRATE ROBERTS and SILK ROAD. I aln attaching a scanned copy of my DEA credentials and badge to verify my status Law Enforcement. 2. The purpose of trading on Bitstamp'l I utilize Bitstamp my primary trading platform. Some would say that I am a day trader in Bitcoin. I prefer investor. I once used Campr but your service and prices are much better. 3. What is the origin of the deposited Bitcoins'? The origin of my Bitcoin with Bitstamp is front the investments that I made in Bitcoin back in the start of 2012. Also. now the origin of my bitcoin has been from successfully buying and selling bitcoin. 4. When and how did you obtain your Bitcoins? Again 1 obtained my bitcoin from investing a couple thousand dollars in the virtual currency in the beginning of 2012 when they were selling at $4 a coin from exchanges such as GetBitcoin LLC (small "mom and pop" exchanges). Also, i have increased my holding of bitcoin through trading the buying and selling. of the 5. What is the reason for your activity . depositing BTC. selling. withdrawing? I trade in Bitcoin. other such I ant constantly buying, shoning, selling transferring purchasing ets such real estate through and gold through goldsilverbitcoin. a. What are your future plans and activities planned on our exchange? I plan to continue to utilize Bitstamp to purchase and sell Bitcoin at a profit. 7. Do you plan more of such withdrawals in the future? if yes. how many and why? Yes. at times I will be making withdrawals to purchase other my portfolio. namely. precious metal and real estate. ets with Bitcoin to diversify 8. Which bank are you using? Please provide the Complete address and SWIFT code. In this particular instance. I want to withdrawal Bitcoin not money .but my bank information is follows: Bank 9. How do you plan to use your withdrawn funds? I plan on using the withdrawn Bitcoins to purchase gold and real estate. DEA DEA bad gepdf - 23.4.2014 07:33:36 Dear Mark. Thank you for your elaborate reply and the sent documents. Would it be possible to submit transfer order confirmation for your flat deposit to GetBitcoin LLC in 2012 so we can establish the veracity of your statements? Furthermore in future please refrain from opening several tickets for the salne issue as it is harder for us to keep up with the conversation on the matter. Moreover. this increases our backlog and lengthens our reply time. You can only click on a ticket and reply to it. Thank you for your cooperation. We look forward to your reply. Carl Mark Force IV - 23.4.2014 13:23:36 I don't have supporting documentation since I ordered the bitcoin using money orders. that was of the only feasible ways to pay GetBitcoin. Plus. at that time I wasn't very knowledgeable regarding bitcoin. If there is a problem? Ihave been trading with you for some time. If so, 1 suggest that liquidate all my bitcoin and transfer the money out. Thank you. Carl -. 23.4.2014 14:17:19 Dear Mark. Thank you for your cooperation and provided explanation. We have instructed our administration to further process your withdrawal request. Please be advised that we may further contact you ifadditional KYC checking might be necessary. If you have any additional questions. please feel free to contact us again. Best rei ds. Carl Mark Force IV - 23.4.2014 16:21:09 So 1 will be allowed to transfer bitcoin now? the website is still not allowing me to make bitcoin withdrawals. -. 24.4.2014 08:11:17 Dear Mark, We have further processed your withdrawal request. Regarding blocked virtual withdrawals they have still not been enabled we are still waiting for your answer in the following ticket: We look forward to your reply. Best regards. Ticket- Client id: 557042 Deposit reference. Carl Mark Force IV - 22.4.2014 14:46:40 Proof of relationship with CoinBase. Please see attached emails. CoinBase Oct 22 2013.2df CoinBase investment in ReulIxShares.gdf CoinB Agril 4th.gdf CoinB video . 23.4.2014 07:36:08 Dear Mark, Thank you for [he sent documents. Your issue has been addressed in a related ticket- Please continue there. Best reiards. Ticket - Client id: 557042 Deposit reference Carl Mark Force IV - 22.4.2014 14:52:53 Proof of account with Ticket - Client id: 557042 Deposit reference Carl Mark Force IV - 02.5.2014 15:49:23 Could you please delete my transaction history to date. It is cumbersome to go through records back to November 2013 for my accountant. thank you very much. Carl Force -. 05.5.2014 09:55:04 Dear Mark. we sincerely apologize for the late reply. As May 2nd are public holidays in Slovenia, our support team was not available. Unfortunately, we 4 unable to delete transaction histories due to our internal auditing and record keeping obl' ations. Should you have any further questions. please feel free to ask. Be '1 reiards. Carl Mark Force IV - 05.5.2014 16:33:02 Okay. no problem. ls there a way Io block data from April 2014 and before when downloading the excel spread 'heel of tran ctions. lhave to go through the spreadsheet and manually delete transactions and it is a -. 06.5.2014 07:59:35 Dear Mark. your use of different identity papers and the large monetary value of your transactions required as to suspend your account and follow additional AML procedures. 1 have been instructed to tell you to contact--at us The number is_. Until we clear this up your account will remain suspended. Best regards. Carl Mark Force IV - 06.5.2014 13:43:22 I will have my attorney Ivan I. Bates contact-. Thank you very much. Carl Mark Force Carl Mark Force IV - 09.5.2014 14:37:37 Please provide a name. title. phone number and email address for my attorneys (Esquires Ivan Bates and Tony Garcia) to contact. Thank you very much. Carl Mark Force Carl Mark Force IV - 12.5.2014 13:10:31 Again please provide a contact name. telephone number. and email representation for attorneys to contact. My attomey's have call Inspector twice and i is not returning phone calls. Thank you very much. Carl Mark Force 13.5.2014 11:00:59 Dear Carl Mark. we sincerely apologize for the late reply. We kindly suggest you contact our General Counsel Mr. George Frost at --. Please take note that he is currently on his business trip to Slovenia and will remain there for the remainder of the week. Should you have any additional questions. please feel free to contact us.