April 12, 2016

Eric Baculinao, NBC News China Bureau Chief

E: eric.baculinao@nbcuni.com

Sapna Maheshwari, Buzzfeed Senior Business Reporter

E: sapna.maheshwari?buzzfeedcom

Dear Mr. Baoulinao and Ms. Maheshwari:

Shenzhen Globalegrow E~Commerce Co.,Ltd. (?Globalegrow?) has recently
been mentioned in an article from Buzzfeed. That article contains inaccurate

information.
Globalegrow would like to set the record straight:

Globalegrow owns several popular fashion websites, such as 
and Rosegal, that offer great products at low prices. We are able to keep
prices low by partnering with thousands of different suppliers who provide

many of the photos used on our websites.

The BUZZFEED article states that people should not shop at our websites
SAY NO TO THE Sapna Maheshwari Beimeng Fu, April 5, 2016
?[Ujsing images stolen from across the web, sketchy retailers are selling ultra-discounted
clothes to women on Facebook? http://inrww 
Indeed, it appears that the purpose of the article is to
dissuade existing and potential customers from shopping at Globalegrow by
implying that most of our customers are unsatisfied. Nothing could be further
from the truth. In fact, the vast majority of our customers from all over the
world are overjoyed with our products. That?s why our websites have miilions
of likes on their Facebook pages. Other third parties, rating our sales service

on their websites, con?rm this.

A primary example can be found on ressellerratingscom (see

Dress) which is a popular ratings

website for web retailers. With respect to out of a total of

8,494 reviews, has an overall score of 8.44 out of 10.

Another example is Trust Pilot (see
With respect to
out of a total of 1,254 reviews, it has an overall score of 7.9 out

oin.

Further examples can be found by third-party customer reviews on YouTube
(and other internet video posts) attesting to the quality and service of

Globalegrow retailers:
- 
- 

Although the vast majority of our customers are overjoyed with our
products and pricing, like other major web retailers, we do, from time to time,
receive customer complaints. A very small percentage of our customers
have complained that the products that they receive do not match the product

description or photo. Globalegrow takes these complaints very seriously.

As we said before, one of the ways we are able to keep our prices so low is
by partnering with thousands of different suppliers who provide many of the
photos used on our websites. After an internal review, we have learned that,
sometimes, our suppliers provide us with inaccurate photos of their products.
In rare cases, the photos may have been copied from other sites.
Globalegrow has a zero tolerance policy when this happens and, once

confirmed, we immediately terminate our relationship with such suppliers.

Further, Globalegrow has instituted a 4~step process to eradicate potential
infringement claims including supplier assessment, daily monitoring and

prevention and infringement identification.

We have changed (and continue to improve) our customer return policy at:
This customer policy
ensures that if a customer is not satis?ed with the product and solution that
she can obtain a refund more readily. We have also made our customer

service department responsive 24 hours a day and 7 days a week.

Globalegrow?s goal is to provide high quality products at low factory prices.
We work hard to reply to every customer within 24 hours and to ensure that
our customers are 100% satis?ed. We are fully committed to offering the
best possible shopping experience and customer service and resolving all
disputes to the customer?s satisfaction. We invite you to check out our
fashion sites, such as and Rosegal, and ?nd out why we have

millions of likes on our Facebook pages.
Sincerely,

The Team at Globalegrow