Loan For 
glveness Requests for Deceased Student Borrowers-NJ Class Loans
Robert Laird to:

Cc:

  

05/25/2016 11:53/

Hi

When the parents of deceased student borrower is requesting loan forgiveness by mail, email or phone,
please do not have them reach out to me. I do not mind speaking to them, but am not part of the team

that reviews loan forgiveness requests due to untimely death. Executive Staff reviews them and decides
to deny or forgive/partially forgive the debt.

However, if the family is asking for relief, please let me know. will review the account and determine

relief will be granted or not. I have authorized temporary relief on a case by case basis, but is it not
guaranteed.

Families of deceased borrowers (or surviving cos/gners) must inquire if HESAA has a policy on loan
forgivenes . We should not be volunteenng this Information. Russ Archer needs to know if they are
requesting loan forgiveness in order to mail out a packet for them to complete. They must fi   out the

packet and return back to HESAA so Executive Staff can review their request and render a decision. .

Also do not provide a time frame.

P ease Show sympathy and kindness when dealing with their families. Listen to themult time, dealing With their loved one busmess and personal affairs. Student loans 90mg to
affairs that can be stressful to them.
us

are one of those
Thanks
Robert Laird.

Icer 5 Unit
. Collection
extension 1606
6