Division of Medical Quality Assurance
Enforcement Process

Consumer Services (CSU)
Investigative Services (ISU)
Prosecution Services (PSU)

Citation
Issued

Complaint

Not Disputed
Final Order

Disputed

Closure/Referral to Other Agencies
as Non-Jurisdictional OR
Closure as Legally Non-sufficient
Receipt and
Analysis

Department

Mediation

Complaint Closed

Investigation
Probable
Cause

Prosecution
Attorney Review

Boards
Compliance Management
(CMU)
Courts of Appeal
Confidential
Public

Appeal Procedures
To District Courts
of Appeal

Prosecution

Mediation

Formal Hearing
Before DOAH
(Contests Charges)

Compliance
Monitoring

Findings:
Informal Hearing
Before Board
(No Dispute)

Case Disposition

No Probable
Cause Found

Probable
Cause Found

Dismissal/
Closure

Administrative
Complaint Filed
With Department
of Health

Election of Rights
By Licensee

Final Order
Imposing Discipline
Filed with Department
of Health

Hearing Waived
Before Board
(No Dispute)
Settlement
by Licensee to
Board for Approval

Final Board Action
and Disposition
Settlement
Rejected