Every final Wednesday of the month, our Office of Performance Management presents this to me in a meeting with all of our chiefs and directors. I’m sharing it with you today, and plan to in future months, in the interest of transparency. You deserve to know how your government is providing services. We’re publishing each slide as presented, with space below for context to help you better understand ​ what you’re seeing. -- Mayor Jim Strickland, Sept. 28, 2016 1 To improve the quality of life with all Memphians, every day. This is the administration?s mission statement. a" or - . t. ?v hag,v??it Performance Tree City Memphis - x. . . Initiatives many Public Safety Data from the Memphis Shelby Crime Commission wasn’t available for August, but OPM and MPD are working on ways to obtain more timely information in future months. 5 Data from the Memphis Shelby Crime Commission wasn’t available for August, but OPM and MPD are working on ways to obtain more timely information in future months. 6 Answer time is a measure of how much time it takes between dialing the second ‘1’ in ‘911’ and an operator speaking. The August 2016 number represents an improvement both from July 2016 (down 4.12 seconds) and from August 2015 (down 44.13 seconds, or 55 percent). The city’s goal, as well as the national standard, is to answer 95 percent of 911 calls in 20 seconds or less. Short and long-range strategies are being implemented to arrive there. 7 Answer time is a measure of how much time it takes between dialing the second ‘1’ in ‘911’ and an operator speaking. The August 2016 number represents an improvement both from July 2016 (down 4.12 seconds) and from August 2015 (down 44.13 seconds, or 55 percent). The city’s goal, as well as the national standard, is to answer 95 percent of 911 calls in 20 or seconds or less. Our success rate is the number of calls in which we meet that goal. The city is implementing both short and long-range strategies to address this. 8 We consistently beat the national standard in fire response times, which is measured from the moment the first responding engine leaves the apron of the fire station to when it arrives on the scene. 9 We consistently meet the national standard of responding to emergent calls in eight minutes or less. 10 It’s important to compare numbers at Memphis Animal Services year-over-year, as birthing spikes in the spring, thus leading to larger intake numbers in the summer. Live release rates have improved in each of the past three months compared to the same months in 2015. 11 It’s important to compare numbers at Memphis Animal Services year-over-year, as birthing spikes in the spring, thus leading to larger intake numbers in the summer. Euthanasia rates have improved in each of the past five months compared to the same months the year prior. 12 Memphis Animal Services: Intake YTD is vs 2015 2014 2015 2016 2014 - 2015 .. 1'4 This chart demonstrates the seasonal nature of intake at MAS. 13 Neighborhoods Code Enforcement Service Requests: Open/Close Rates vs Outstanding Requests I Reported Count [1 Closed Count Outstanding Count 1; ll 1: 3 14. Sweep .. mun- 7 .810 15 Code Enforcement activity is up versus August of last year. 15 16 Youth: Crime Against Young Victims 3% decrease vs. August 2015 Minors I YOung Adults 1 1 1.150 1.163 M45 1 093 LIL 1 093 L119 1 1 1,077 1.062 1.031 If": . . i r. T. ".1311! 1769 17 Crime against young Victims is 3 percent lower than August of last year. 17 Youth Engagement - FY17 Goal: FY17 Status: off track Athletics 41,286 Trend: improving FY16 through Aug FY17 through Aug FY14 FY15 FY16 FY17 . 3,996 3,933 I Down 2% vs. FY16 2015 2016 I 1? I - I I I?ll, I I I ?2 2014 7587 '1 18 Participation is seasonal and traditionally reaches its height when school is out. 18 Economy 19 While employment and the economy are not a direct function of city government, we track these statistics so we can stay up to date on the direction of the economy. Significantly more Memphians are employed in 2016 than in the last two years. 20 This is the lowest July unemployment rate for City of Memphis residents since 2007, and the second-lowest since 2001. These numbers, which are obtained by the U.S. Bureau of Labor Statistics, are not adjusted to account for the seasonal nature of unemployment. 21 Government 22 Summer months are peak time for 311 call volume, and the 311 center is in the process of filling two open positions. We are examining how to best arrange for staffing to lower peak-time call wait times next year. 23 This chart demonstrates the rise in call volume in the summer months. A new marketing campaign promoting 311 has also contributed to the increase in 311 calls. 24 This is a sampling of service requests and on-time performance as compared to our Service Level Agreements (SLA). For instance, we agree to provide pothole repair in 5 days from the request. This shows you the average time it takes, on-time percentage and the number of consecutive months it has been a win (W) or a loss (L) when compared to the SLA. 25 Solid Waste and its contractors serve some 176,000 households for garbage service, and 99.4 percent of those households are handled each month without additional service requests. This chart represents the fraction of customers that require additional service. 26 Just as with garbage, it’s worth noting that Solid Waste and its contractors serve some 170,000 households for recycling service, and 99.8 percent of those households are handled each month without additional service requests. This chart represents the fraction of customers that require additional service. 27 From August 2015 to August 2016, the number of pothole reports closed in five days has increased by 20 percentage points. 28 MATA has increased its goals for FY17. In FY16, its goal was 60 percent for MATA buses and 88 percent for MATA Plus. After reaching those goals, it increased its goals to the ones you see here. 29 Early in the FY17 budget year, our spending is in line with allocated and projected spending for this time of the year. 30 Paying our bills on time is important, particularly when vendors are small businesses. This chart tracks the time between the check request being received by our accounts payable office and the date the check is issued. 31 This chart tracks the entire accounts payable process, from the date a vendor prints on the invoice to the time that the check is issued. 32 PH [3 TENNESSEE 33