GRG Executive Pack - Quarterly Report H1 2012 Issued to members of GRG’s Executive Committee in August 2012 This report is based on H1 2012 data GRG Executive Pack - Quarterly Report Strictly Confidential – Contains Price Sensitive Information Executive Summary ............................................................................................................................................................................................ 3 Executive – ExCo Dashboard ............................................................................................................................................................................ 5 Contribution & Value Add Summary per Division June 2012 ......................................................................................................................... 6 Capital Management Summary as at end of June 2012 .................................................................................................................................. 6 Value Added Report ............................................................................................................................................................................................ 7 Financial Report .................................................................................................................................................................................................. 9 Business Report ............................................................................................................................................................................................... 18 Risk Appetite ..................................................................................................................................................................................................... 21 GRG Risk Summary for ExCo .......................................................................................................................................................................... 22 Risk Heat Map – Top GRG Risks ..................................................................................................................................................................... 23 Transformation Report ..................................................................................................................................................................................... 27 Appendix 1 – Glossary ..................................................................................................................................................................................... 29 Appendix 2 – Note ............................................................................................................................................................................................. 31 Appendix 3 – Value Added Explained & Breakdown ..................................................................................................................................... 32 Appendix 4 – Top 10 Value Add Cases H1 2012 ............................................................................................................................................ 33 Appendix 5 – Top 20 RWA’s ............................................................................................................................................................................ 35 Appendix 6 - Top 10 Cap Deducts ................................................................................................................................................................... 35 GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 2 Executive Summary The report provides an overview of RBS GRG business as at the end of June unless otherwise stated. The value added by GRG, as well as the key operational highlights, were as follows; n Main Challenges: • Focus on Capital and Non Core Run-off continue to remain the top two GRG priorities. H1 RWA reduction is equal to £19.5bn, net of new cases. Non Core portfolio reduction equates to £4.9bn of utilised balances. • Macro Economic Environment - GRG Risk/EMEA continue to be engaged via a number of working groups and forums in relation to a potential Eurozone event. A Eurozone Distress Communication Plan has also been developed for GRG • FSA – The swap miss-selling investigation is consuming a large amount of time both dealing with customer complaints/issues and also attending internal meetings on the subject. This has impacted c.2206 customers over c.3,303 trades • Bank Systems Major Incident - GRG are fully engaged in various incident calls around the recent systems issues. Significant impact on GRGI and they have been unable to focus on anything else for c.3 weeks • FSA taking a punitive view on the capital treatment of West Register and owned assets which will have an adverse effect on the business model and capital held for owned assets n Contribution to Group Performance: • Net of new cases Total RWA’s have decreased by £19.5bn, from £94.9bn to £75.4bn as at June. • Additional incremental contribution, net of expenses, of £162.8m YTD June (£1.2bn December FY 2011). • Securing an upside portfolio, with 316 equity stakes with a fair value of £0.7bn and 2,658 Property Participations as at June 2012. • As at June 2012, the GRG Portfolio case numbers have continued to decrease to 12,062 cases (FY 2011 12,499), with assets under management increasing slightly month on month to £61.9bn (£65.2bn FY 2011). • We expect case volumes to continue to decline in H2 but we are unsure if we will hit £55bn expected portfolio size due to poor economic conditions. • Cost income ratio of 19.0% as at YTD June 2012 (adjusted for market movements on SIG equities and WR property FV write-downs). n Risk Profile • The first CEC for GRG Risk has now been completed with a overall risk profile for the function at a level 3. The rating was driven by a number of existing control gaps, including the implementation of the Group Policy Framework, and the continued embedding of our second line of defence Risk function and the high levels of Regulatory focus in the context of a developing control environment. • The top risk themes remain Data Quality/Capital, ensuring a suitable oversight model for Ireland, embedding a robust Second Line of Defence, KYC/AML remediation, and the Group Policy Framework. • Operational Risk Assessments have started in Real Estate Restructuring and Credit Risk. In terms of GPF implementation the DPSO's are in the process of being appointed across GRG in order to gain line of sight on Policy Implementation in GRG. • The volume of open addressing and past due issues has increased during the month. Of the six new addressing issues raised in June, four were raised by GRGI and two raised by RBS Americas. Two of the four GRGI issues were raised following ROR reviews - one of the issues covers a range of CCMA compliance findings and the second covers findings relating to compliance with security recording and linking procedures. The GRG Americas issues relate to data quality and KYC legacy deficiencies with reference to the Brazilian portfolio. We expect the operational risk gap closing activities will influence the trend going forward. n People: • Gross turnover is at 11.5% June YTD (9.9% June 2011). We have had 5 senior resignations since the bonus vestings GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 3 GRG Value Add Metrics – H1 2012 Mainstream GRG Value Added 1,483 1,483 Cases Cases En tered G Ent ered GR GRG (£6.5b n by (£6.5b n b y valu value) e) Incremen tal Co nt rib ut ion To tal CT1 RWA red uct ion1,2 £162.8m £162.8m ££11.9bn 11.9bn GRG Value Add RWA R edu ctio n ( RT S/exi t)1 £9.0b n £9. 0bn 452 452 Cases Cases Ret urn Re tu rned ed to to Satisf acto ry, Satisf acto ry, 1,2 70 cases 1,270 cases exit exited ed 1 2 Expect ed L oss Redu ctio n ( RTS/exit )1 £0.7bn £0.7bn Lim it Red uct ion ( RT S/exit )1 £5.0bn £5.0bn Modeli ng is onl y as go od as data withi n the system. Often grading of customers is i nappropriate, and therefore m ay understate loss reducti on Excl udes Citiz ens exit cases between January – March and Telford cases Total RWA = RWA + (Capital Deduct*50% )/ Capital Ratio ( 10% Core, 12% Non Core) GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 4 Executive – ExCo Dashboard Value-Added Portfolio Headcount Value Added by GRG GRG Portfolio by Value (£m) and Volume as of end of June 2012 Income Statement Additional Incremental Contribution, net of Expenses Estimated Expected Loss Mitigation on RTS/De-risked Cases YTD £163m (YTD June) 14,000 1,000 12,476 12,459 12,000 12,409 12,158 12,078 12,062 600 £0.7bn (YTD June) 400 8,000 200 15% F ro nt  O ffic e  F unc tio ns S uppo rt  F unc tio ns 4,000 Reduction in Exposure on RTS/De-risked cases Balance Sheet Global GRG Headcount (includes secondees) 2,000 - Limits Reduction £5.0bn (YTD June) Jan Feb Mar Apr May Jun Jul 70,000 63,667 62,982 61,240 60,810 61,683 Sep Oct Nov Dec Cases - 2012 incl. SIG 61,897 60,000 50,000 40,000 30,000 20,000 10,000 Feb Mar Apr May Value - 2011 Stressed Losses Aug 80,000 Jan Jun Jul Aug Sep Oct Nov Dec Stressed Loss 2 years History 4,000 MIB 3,000 Ulster 1,000 Ju A l-1 u 0 S g-1 ep 0 O - 10 c N t-1 o 0 D v-1 ec 0 Ja -10 n F -1 eb 1 M -1 a 1 A r-1 pr 1 M -1 ay 1 Ju -11 n Ju -11 A l-1 u 1 S g-1 ep 1 O - 11 c N t-1 o 1 D v-1 ec 1 Ja -11 n F -1 eb 2 M -1 a 2 A r-1 p 2 M r-1 ay 2 Ju -12 n12 0 Stressed Loss History (Core/ Non-Core) 4,000 MIB NonCore MIB Core 3,000 ` 1,000 CBD NonCore CBD Core Ulster Non Core Ulster Core Ju A l-10 ug S -10 ep O -10 ct N -10 ov D -10 ec Ja -10 n F -11 eb M - 11 ar A 11 pr M -1 ay 1 Ju -11 nJu 11 A l-11 ug S -11 ep O -11 ct N -11 ov D -11 ec Ja -11 n F -12 eb M - 12 ar A 12 pr M -1 ay 2 Ju -12 n12 0 Stress losses within MIB and CBD have remained relatively flat. MIB includes RBS and RBS NV. 389 Property GRGI 113 407 Europe Americas 63 94 Asia Rainbow 16 19 Centrals SIG 194 34 Total 1329 n n GRG portfolio: £61.9bn as of June (£65.2bn FY 2011) n Average value of cases: £5.1m as of Q2 2012 (£5.2m FY 2011) GNEPs There were no GRG-owned GNEPs in June. However, GRG has been materially impacted by the ‘major’ Business Services IT outage which occurred at the end of June. Major delays to overnight transaction processing in NatWest, RBS, Ulster Bank were caused by multiple failures in batch processing and the Group has been running a major recovery incident since that time. The impact on customers including in the affected Divisions including GRG has been significant and widely reported in the national media. The majority of batch processing is now up to date for RBS and NatWest with customer account transaction and account balances up to date. GRG UK continues to deal with residual issues but are largely back to BAU. However, in Ulster Bank, the batch processing is not expected to be up to date until week commencing 9th July. GRG Ireland has been running a ‘major’ incident since the event occurred and GRG Operational Risk has been involved and continue to provide support. The key GRGI focus is now on operational readiness preparation for when the batch update has caught up. Cost/income ratio: 19%* as at Q2 2012 (10% FY 2011 ) n Average number of cases per staff: 9 as of June (10 FY 2011) n % of upsides to new cases: 41% as of June (26% FY 2011) Risk issues The volume of open addressing and past due issues has increased in June. The six new addressing issues raised this month were self-identified by the business and risk, and relate to a number of policy standards with no concentration on any one standard. We expect the operational risk gap closing activities to continue to influence the trend going forward. The major addressing issue relates to non compliance with the revised Anti Money Laundering Policy in relation to Customer Due Diligence processes and the issue is not expected to close until the end of next year. The volume of past due issues has increased mainly due to new past dues owned by COO and regulatory risk. Operational Risk losses. No actual net loss recorded against GRG YTD. There is a potential loss of £29,031,453.99 relating to a legal event raised also as a GNEP in Sept 2011. This relates to a litigation case filed against GRG in relation to a loan agreement. The claim has been rejected by the Courts but is now subject to appeal." GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL Headcount UK Key Ratios Q2 2012 (FY 2011 comparison) Overall risk The Operational Risk (OR) profile across GRG has been significantly impacted by the group wide IT incident and this has been a key operational risk focus for the function. Other focus areas for the Operational Risk function remain Risk Assessment, Operational Risk Appetite, Scenario Analysis although progress on these has been impacted by the incident. Risk Assessments have commenced in RER and Credit Risk. In addition a key focus this month has also been on progressing the H1 2012 Control Environment Certification process. CBD 2,000 Team Value - 2012 incl. SIG & WR Operational Risk Highlights (incl. SOX) 5,000 2,000 85% -­‐ 6,000 Income Statement Additional Incremental Contribution – The additional incremental contribution of £163m represents the additional Income that GRG have earned on cases net of expenses as per GRG P&L statement for June 2012 YTD. Expected Loss Mitigation on RTS/De-risked cases is £0.7bn and represents the best estimate of how much potential loss has been avoided. The Expected Loss mitigation is calculated by taking the difference in EL on entry to and exit from GRG. Balance Sheet Reduction in Exposure on RTS/De-risked cases – The reduction in exposure has been calculated as the difference in the Exposure on entry to and exit from GRG on RTS and Exit cases. The cumulative YTD figure is £5.0bn for RTS/de-risked cases. RTS & De-risked cases do not include Telford. (£m) 800 10,000 Cases - 2011 (£m) Headcount June 2012 1,200 Brand Split Number of Cases (Q2 2012) % of Total Portfolio (Q2 2012) NV 293 2% RBS 6,999 58% Citizens 2,090 17% Ulster 2,680 22% TOTAL 12,062 100% adjusted for market movements on SIG equities and WR property FV write-downs * 5 Contribution & Value Add Summary per Division June 2012 Jun YTD Contribution (£m) Jun YTD Cost/Income Ratio (unadjusted) Limit Reduction for RTS/Exit cases (£m) Utilisation Reduction for RTS/Exit cases (£m) RWA Reduction for RTS/Exit cases (£m) Capital Deduct* Reduction for RTS/Exit cases (£m) (4.0) 9.3 30.1% 107 112 275 13 338 65.4 (7.8) 57.6 11.9% 453 454 619 71 973 CBD 74.0 (19.6) 54.4 26.5% 792 579 726 50 976 Ulster 2.5 (0.3) (2.2) 12.0% 14 12 22 1 26 Non Core 82.7 (43.5) 39.2 52.6% 3,655 3,025 7,327 532 9,542 Total 237.9 (75.2) 162.8 31.6% 5,020 4,183 8,969 666 11,855 Jun YTD Income (£m) Jun YTD Costs (£m) Citizens* 13.3 MIB Division Total CT1 RWA** Reduction for RTS/Exit cases (£m) Capital Management Summary as at end of June 2012 EAD (£m) June Portfolio Value (£m) Expected Loss (£m) RWA (£m) Capital Deduct (£m) Total CT1 RWA** (RWA + Notional RWA) Citizens 1,279 1,145 185 1,828 185 2,756 MIB 6,572 7,383 1,151 9,957 162 10,693 CBD 12,812 12,561 2,290 13,252 1,240 19,390 Ulster 5,695 5,086 2,055 7,160 858 11,450 Non Core 36,636 35,722 16,084 24,876 5,495 46,509 Total 62,994 61,897 21,767 57,073 7,940 90,798 Division Split *This represents the reduction in Expected Loss and regulatory reduction (net of provisions) **Total RWA = RWA + Notional RWA Notional RWA = (Capital Deduct*50% )/ 10% (Core) or 12% (Non Core) Please note, EAD does not include WR. GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 6 Value Added Report 2,100 15,000 1,800 1,500 10,000 1,200 900 5,000 600 300 - Ja 1 2 1 1 1 1 2 12 1 1 1 2 2 1 2 1 1 11 n1 eb1 ar1 pr1 ay un1 ul1 ug1 ep1 ct 1 ov1 ec1 an1 eb1 ar1 pr1 ay un1 J A O N A M M J J M J F M A F S D Cumulative number of RTS cases Aggregate utilisations of RTS cases 2012 4,000 3,500 5,000 3,000 4,000 2,500 3,000 2,000 1,500 2,000 1,000 1,000 500 - 0 Aggregate utilisations of RTS cases 2011 Exposure Cumulative number of cases 2011 Cumulative number UK-based SMEs transfered to GRG 2,400 6,000 Ja n F e 11 b1 M 1 ar Ap 11 M r11 ay Ju 1 1 n1 Ju 1 Au l11 g S e 11 p Oc 11 N o t 11 v D e 11 c Ja 11 n F e 12 b M 12 ar Ap 12 M r12 ay Ju 1 2 n1 2 20,000 2,700 Exposure (£mn) Cumulative number of RTS cases 3,000 VA2. Cumulative Number of UK-based SMEs entering into GRG Aggregate utilisations of RTS cases (£mn) VA1. Cumulative Number and Exposures of Cases Returned to Satisfactory 3,500 Number of cases 3,000 VA1. Cumulative Number of Cases Returned to Satisfactory (“RTS”): The number of RTS cases June YTD totalled 452, representing £2.8bn in total exposures (801 cases totalling £4.8bn FY 2011). n VA2. Cumulative Number of UKbased Small and Medium-Sized Businesses Restructured: From January 2012 GRG have provided specialist advice to an additional 902 small- to medium-sized businesses, representing £1.0bn in total exposures, to pinpoint problems and engineer solutions. We have restructured c 417 SME cases resulting in an estimated job saving of 13,007 FTEs June YTD. n VA3. Number of Cases with Equity or Property Stakes: The upside portfolio contains property participations (2,658) including Ulster and Citizens) and equity options/stakes (316) as of June 2012. Cumulative number of cases 2012 Note: Determined on the basis of the UK-based small and medium-sized businesses that GRG has started working since April 2009 VA3. Number of Cases with Equity or Property Stakes n It is estimated that the fair value of the upside portfolio is £0.7bn as of June 2012 (un-audited). 2,500 2,000 1,500 1,000 500 0 2006 2007 2008 2009 Property participations 2010 2011 Q1 2012 Q2 2012 Equity options/stakes GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 7 Value Added Report H1 VA4. Loss Avoidance / Mitigation VA5. RWA Usage and Capital Optimisation n RTS/De-risked cases (£m): YTD June 2012 (excluding Citizens exit cases & Telford) n RTS/De-risked cases (£m): YTD June 2012 (excluding Citizens exit cases & Telford) Limits Upon Entry into GRG 8,423 Upon Exit from GRG 3,404 Value Added / Difference 5,020 Utilisations 6,996 2,820 4,176 Description RWA Upon Entry into GRG 13,998 Upon Exit from GRG 5,030 Value Added / Difference 8,969 Expected Loss 710 45 666 Total RTW CT1 20,158 5,416 14,742 Description n Cases remaining in GRG Debt Portfolio (£m): June 2012 Limits Upon Entry into GRG 83,448 Utilisations 74,335 Description 65,924 Value Added / Difference 17,524 61,897 12,438 As at June 2012 VA5. Loss Avoidance/ Mitigation: YTD June 2012, 663 cases has been RTS/De-risked YTD in GRG (excluding Telford). On a portfolio basis, this resulted in: • Reducing RBS’s exposure (committed lines related to GRG RTS cases) to these cases by £5.0bn (£11.4bn FY 2011 RTS). n Cases remaining in GRG Debt Portfolio (£m): June 2012 Description RWA (credit) Upon Entry into GRG 60,480 As at June 2012 52,871 Value Added / Difference 7,609 VA6. RWA Usage and Capital Optimisation: GRG contributed to a decrease in RWA’s for RTS/De-risked cases of 9.0bn, expected loss mitigation of £0.7bn and a Total RWA CT1 decrease of £14.7bn YTD June 2012 (£9.3bn FY 2011). With respect to cases still in portfolio, GRG contributed to a reduction in RWA’s of £7.6bn. In addition, GRG had a portfolio of 12,062 cases amounting to £61.9bn at the end of June 2012. • Stressed Losses and Provisions: Month Stressed Loss £m Provision £m December -11 7,101 13,613 March -12 7,115 13,589 June -12 7,502 14,156 Note: Stressed Losses includes MIB, CBD and Ulster. Provisions have been sourced from the Khalix Report and include CBD, MIB and Ulster. GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 8 RBS Financial Report m. Gloml Ram's": llmludn mm; Gmun Pomolm mm mm m2. mom Gmulz Numb"! mm) rm. Smmficlm mm Pomolio Mow-mint: mm (2 nun-m Cum--cum man-2n mm > mm, Financial Report FR4. Portfolio by Business - Case Numbers SIG 3% GRGI 22% n n FR5. Portfolio by Business - Case Values SIG 1% GRGI 30% • • • • • • • • • • • UK 23% UK 53% Citizens 2% Citizens 17% Asia 2% Asia 1% EMEA 2% Americas Property 1% 1% 1200 162.8 800 198.3 600 28.5 n Non-Core (£m) Total (£m) APS 5,045 12,061 17,107 Non-APS 11,638 10,194 21,832 Partially 9,460 13,499 22,959 Total 26,143 35,754 61,897 104.0 Feb Mar Apr May Prior Year - 2011 Jun Jul Aug Current year 2012 Sep Oct Nov Dec Recs: 1,172 cases; Americas: 89 cases; EMEA: 280 cases; Asia: 79 cases; Citizens: 2,090 cases; GRGI: 2,680 cases; Divestment: 1,594 cases; Property: 176 cases; SIG: 316 equity positions. BRG: £4.4bn; CRU: £5.9bn; Recs: £1.9bn; Americas: £3.7bn; EMEA: £9.2bn; Asia: £1.3bn; Citizens: £1.4bn; GRGI: £18.4bn; Divestment: £1.9bn; Property: £13.0bn; SIG: £0.7bn. Total GRG Value: £61.9bn Core (£m) 211.4 CRU: 152 cases; FR5. Portfolio by Business Case Values June 2012: • • • • • • • • • • • GRG Portfolio as at end of June 2012 0 Jan n Americas 6% 179.0 400 200 EMEA 15% BRG: 3,434 cases; Total GRG Cases: 12,062 FR7. Core / Non-Core (APS coverage) FR6. Cumulative Contribution 1000 Property 21% FR4. Portfolio by Business – Case Numbers June 2012: FR6. Cumulative Contribution (£m): GRG’s achieved cumulative contribution of £163)m H1 2012. n FR7. Core, Non-Core (£m): GRG’s portfolio totals £61.9bn: • • Core: £26.1bn; and Non-Core: £35.8bn. Budgeted GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 10 Financial Report m. mm a. and PAL Monmlm n12 during 2m RBS Hall year prom 01(22 em [81 El wrrle down due lo larr value losses Raglan H1 lawMenus 22 r: 2r 2 Menus 209 209 Menus r72 r72 Incumeuixm 2r 5 s. la a! MTM release fine In oloeol oliza 7m and mommy MTM lee rsposal ol CK3 assels Ql ol ?35 am an ollrer smaller movements rncluorng unleallsed losses uwnwald mavemenl srrare prroe unleallsed losses The ma orrl ol Lal esl lncome eonlrroulors relale realrseo and unrealrsen galns on oosrlrons and lalge one all deals ERG ueennle Olmle Revnn rnrmunsn cussnnuun ns courlnENmL rr Financial Report FR9. Profit and Loss Summary – June 2012 June 2012 YTD June 2012 YTD £'000s Income Actual Budget GRG Interest 55,833 38,096 GRG Fee 71,336 Notional Fee 1,954 Other Upside Property Participation Variance June 2011 YTD Q1 2012 Q2 2012 Actual Actual Actual 17,737 62,653 41,815 14,018 70,265 1,071 461,188 33,157 38,179 182 1,772 690 39 0 0 0 0 1,915 - - 6,961 2,258 4,703 3,446 1,805 5,155 SIG Realised Gain/(Loss) 139,680 0 139,680 140,482 89,182 50,498 SIG Unrealised Gain/(Loss) (76,267) 2,414 (78,680) 266,904 2,729 (78,995) SIG Non-Investment 1,991 203 1,788 (29) 1,692 299 (82,379) 13,125 (95,504) 6,722 (440) (81,939) Margin Enhancement 45,531 44,733 798 67,874 20,415 25,116 Treasury / FM Products / FX Other 3,495 69,793 3,699 17,227 (204) 52,565 4,107 34,353 1,616 25,470 1,879 44,322 Total Income 237,929 192,201 45,727 1,048,391 217,481 20,447 (66,128) (75,137) 9,009 (68,151) (32,808) (33,320) (451) (268) (184) (237) (68) (383) Travel & Entertaining (1,341) (1,475) 134 (1,631) (624) (717) Legal & Professional (2,538) (5,532) 2,994 (6,913) (2,525) (13) (251) (613) 361 (98) (121) (131) Total Expenses (75,157) (87,100) 11,943 (80,316) (38,170) (36,987) Contribution 162,772 105,101 57,670 968,074 179,310 (16,539) West Register Property Expenses Staff Premises & Equipment Training Upsides taken 2012 Direct Equity 19 23 4 0 Equity Options 8 3 4 0 PPFA 471 574 219 0 Other 111 136 42 0 Total 609 736 269 0 GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 12 RBS Financial Report Glob-A Gmup -- Mumsmm ;k n, ;k pk kk Mk mum-w: m; m. mum-72mm mu muss-Izer mu my may:wa ma mum-mm; hump-m "Mr-15cussmam courmENmL 1: Financial Report FR11. Global Restructuring Group – Stress Loss Analysis – as at end of June 2012 (excludes WR, SIG) (£m) MIB Stressed Loss History - 2 years (RBS NV + RBS) 5,000 n MIB: Stressed losses in June for MIB were £2,821m, slightly up on Q1 2012, £2,723m. MIB Non Core stressed losses were £1,787m, a small increase from £1,768m Q1 2012. n CBD: Stressed losses in June for CBD were £1,844m, marginally up from £1,838m in Q1 2012. Non Core CBD stressed losses were £749m, a significant decrease from £829m in Q1 2012. n Ulster: Stressed losses for June £2,838m, up from £2,555m in Q1 2012. Ulster Core increased to £883m from £788m in Q1 2012, with Non Core moving to 1,955m from £1,767m in Q1 2012. Some of the recent upward trajectory reflects improvements in data quality ensuring sufficient stressed loss on cases as opposed to significantly deteriorating conditions 4,000 3,000 2,000 1,000 0 11 11 -11 -11 11 11 10 10 10 10 -10 10 -11 11 11 11 -11 11 -12 12 12 12 -12 -12 Jul- Aug- Sep- Oct- Nov Dec- Jan F eb- Mar- Apr-May Jun Jul-Aug- Sep- Oct- Nov Dec- Jan F eb- Mar- Apr-May Jun Total MIB (£m) MIB Non Core MIB Core CBD Stressed Loss History - 2 years (excl PD90 Overlay) 3,000 2,500 2,000 1,500 1,000 500 0 11 11 -11 -11 12 12 -12 -12 10 10 11 11 11 11 -11 11 -12 12 10 10 -10 10 -11 11 Jul- Aug- Sep- Oct- Nov Dec- Jan F eb- M ar- Apr-M ay Jun Jul- Aug- Sep- Oct- Nov Dec- Jan F eb- M ar- Apr-M ay Jun Total CBD (£m) Non Core Core Ulster Stressed Loss History - 2 years* 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 11 11 -11 -11 11 11 12 12 -12 -12 10 10 10 10 -10 10 -11 11 11 11 -11 11 -12 12 Jul- Aug- Sep- Oct- Nov Dec- Jan F eb- M ar- Apr-M ay Jun Jul- Aug- Sep- Oct- Nov Dec- Jan F eb- M ar- Apr-M ay Jun Ulster Non-Core Core GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 14 Portfolio Analytics CR1. Total Committed Limits and Utilisations, incl. (i) Defaulted and (ii) Non-defaulted (excluding WR & SIG) £90,000 £70,000 16,000 £60,000 14,000 £50,000 12,000 RWA (£m) 18,000 £40,000 £30,000 n12 11,892 Committed limits - Non-defaulted Utilisations - Non-defaulted 5,089 Asia EMEA UK CR4. MGS Credit Migration (excluding WR & SIG) 45,000 Property SIG Citizens 8,000 6,000 30,000 Utilisation (£m) Total committed limits (£m) 35,000 5,000 CR2. Risk Weighted Assets by GRG Area: The GRG portfolio RWA is approximately £57.1bn as at June 2012. n CR3. Total Committed Limits by PDs: Band AQ10 make up the majority (61%) of the committed limits in Q2 2012. n CR4. MGS Credit Mitigation: Significant additional RWA optimisation could be achieved in addressing these ungraded PDs. It is recommended that this be tackled as a programme of work together with the defaulted LGD issue and stale PD issues resulting from the lack of regular re-grading. GRGI 40,000 10,000 n 2,242 (excluding WR & SIG) 15,000 Total committed limits: Total limit is £65.9bn as at end of June 2012. 987 745 CR3. Total Committed Limits by PD grades 20,000 • 8,415 Americas 25,000 Utilisations: Total utilisation is £61.9bn as at end of June 2012. - Ju M ay -1 2 r-1 2 Ap M ar Fe Ja 11 ec D ov N 1 p1 Se O ct 1 g1 Au l-1 -1 2 2,000 b12 £0 n12 4,000 11 £10,000 -1 1 6,000 Ju 12,662 • 8,000 £20,000 Committed limits - Defaulted Utilisations - Defaulted 15,041 10,000 CR1. Total Committed Exposure (TCE) and Utilisations, incl. (i) Defaulted and (ii) Non-defaulted: Portfolio RWA £57.1bn £80,000 1 Committed limits & utilisations (£ m) n CR2. Risk Weighted Assets by Region 4,000 2,000 - -2,000 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 0 AQ1 AQ2 AQ3 AQ4 AQ5 AQ6 AQ7 AQ8 AQ9 AQ10 Ungraded Q3/2011 Q4/2011 Q1/2012 Q2/2012 -4,000 * AQ1-10 bands are an aggregated view of Master Grading Scale (MGS) GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL down 1-5 down 6-10 down>10 up 1-5 up 6-10 up>10 15 Portfolio Analytics – Sector and Region Analysis CR5. Portfolio Break-down by Facility Type CR6. Stress Loss (excludes SIG & WR) (excludes Citizens, WR & SIG) Term Loan Excluded - OTC Treasury Basel - OTC EAD as at end of June 2012 (£m) £52,891 £4,423 (£m) £1,655 Letter of Credit £781 SIG Equity £599 Revolver Receivable £306 Finance Lease £156 On Balance £121 Equity Private £64 Operating Lease £32 Retail £17 Equity Other £11 Excluded - Undefined £4 Total 62,994 n CR6. Stress Loss: Stress losses within MIB have followed a downward trend and CBD have stabilised. MIB includes RBS and RBS NV. Stressed Loss History (Core/ Non-Core) 4,000 MIB NonCore MIB Core 3,000 £1,934 Bonds CR5. Portfolio Break-down by Facility Type: Since the end of Q1 2012 the top EAD facilities have seen an increase in OTC Treasury (30%), Letter of Credit (5%) and Revolver Receivable (13%). The top facilities decreases are Term Loan (6%), Basel OTC 3% and Bonds (49%). Basel 3 is likely to increase the highest charge on the OTC derivatives. 2,000 ` 1,000 CBD NonCore CBD Core Ulster Non Core Ulster Core 0 Ju Au l-10 g Se -10 p O -10 c No t-10 v De -10 c Ja -10 n Fe -11 b M - 11 ar Ap -11 M r-11 ay Ju -11 n Ju -11 Au l-11 g Se -11 p O -11 c No t-11 v De -11 c Ja -11 n Fe -12 b M - 12 ar Ap -12 M r-12 ay Ju -12 n12 Type of Facility n GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 16 Portfolio Analytics – Sector and Region Analysis n CR7. Total Committed Limits for Debt Exposures (TCLs) by Sector as at end of H1 2012 TCL (Core, £m) TCL (Non-Core, £m) Total TCL (£m) Percentage Property Sector 8,864 14,976 23,840 36% Building and Construction 2,562 9,279 11,841 18% Transport and Storage 3,353 1,755 5,108 8% Financial Intermediaries 1,279 1,899 3,178 5% Manufacturing 2,454 550 3,004 5% Personal 1,778 890 2,668 4% Business Services 1,555 792 2,347 4% Tourism and Leisure 1,788 525 2,314 4% Hotels 1,330 932 2,262 3% Wholesale and Retail Trade. 1,486 522 2,007 3% Technology, Media and Telecommunications 971 966 1,937 3% Nursing homes 640 633 1,272 2% Public Sector and Quasi Government 623 355 977 1% Natural Resources and Nuclear 561 408 969 1% Banks and Building Societies 403 316 719 1% Agriculture and Fisheries 320 334 653 1% Other business activities 319 95 413 1% Power, Water and Waste 231 182 413 1% 30,516 35,408 65,924 100% Grand Total CR7. Total Committed Limits by Sector: The primary sectors (in terms of committed limits) are: • Property amounting to £23.8bn; • Building & Construction amounting to £11.8bn; • Transport and Storage amounting to £5.1bn. CR8. GRG Brand Splitting Exposures H1 2012 Brand Split Number of Cases % of Cases per Region B/S (£m) % of Utilisation per Region NV 293 2% 4,175 7% RBS 6,999 58% 37,856 62% Citizens 2,090 17% 1,433 2% Ulster 2,680 22% 18,433 30% TOTAL 12,062 100% 61,897 100% GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 17 Business Report BR1. Headcount (includes secondees) n GRG: Headcount Unit Level June 2012 450 400 350 Headcount June 2012 Staff No. 300 1,200 250 1,000 200 800 150 600 100 400 50 200 Am 85% 15% -­‐ 0 s i ca er AC AP EM EA G BR CR U t L en R& tm s ve Di R RE i eg tR s e W r ste G SI G I RG ls ra nt Ce BR1. GRG Headcount: The headcount, including secondees, as at end of June 2012 is 1,329 FTE’s and is analysed by business area and function. F ro nt  O ffic e  F unc tio ns S uppo rt  F unc tio ns GRG: Headcount 12 m onth trend 2011 - 2012 1600 1500 1400 Headcount No. 1300 1200 1100 1000 900 800 700 Ju ly , 20 Au 11 gu st Se ,2 pt 01 em 1 be r, 20 O ct 11 ob er N ,2 ov 01 em 1 be r, D ec 20 em 11 be r, 20 Ja 11 nu ar y, Fe 20 br 12 ua ry ,2 01 M 2 ar ch ,2 01 2 Ap ri l ,2 01 2 M ay ,2 01 2 Ju ne ,2 01 2 600 Headcount (incl. GRGI) GRG Headcount 2011-2012 GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 18 Capital Management CM1. GRG RWA equivalence for Capital Deduct (CT1) as of end of June 2012 & GRG Total Capital (CT1) Usage GRG Capital June 2012 CT1 RWA Equivalent June 2012 CT1 100 SIG 0.8 90 12 90.8 3.2 42.9 3.2 21.3 SIG 0.05 33.7 7 SIG 0.1 0.4 6 5 5.2 6.8 2.6 4.0 4 30 10 8 RWA (£bn) RWA (£bn) SIG 0.7 57.1 50 20 0.4 9 70 40 10.9 10 80 60 SIG 0.1 11 21.6 43.6 31.5 3 2 2.6 1 12.1 0 5.2 3.8 1.4 0 RWA Notional RWA (CT1) Core (Debt) Non Core (Debt) Total RWA WR SIG RWA Notional RWA (CT1) Core (Debt) Non Core (Debt) Total RWA WR SIG GRG manages assets representing £90.8bn total RWA’s CT1 (£10.9bn on a CT1 basis) Total RWA = RWA + Notional RWA Notional RWA = Capital Deduct / 10% (Core) + Capital deduct / 12% (Non Core) Capital Deduct = Expected Loss*50% - Provisions GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 19 ?3 RBS Capital Management cm. c.me snug. 94 mm 2012 GRG Total RWA CT1 Bridge Dec 2011 to June 2012(?bn) Net of Provisions mman me mm: OuafltW 5mm courwnENmL 2n Risk Appetite Debt –GRG are currently reviewing the definition of ‘New Money’ and guidance that needs to be issued to ensure consistency of recognition and application in credit applications. System changes may be necessary to enable us to effectively track metrics. Current year to date at £197m shows headroom against the 1% ceiling of £643m (30.6%). SIG (Equity) – There has been no New Money in SIG year to date against the trigger of £100m West Register (Property) – (Property) – West Register Capex figures have increased by £10.3m as the result of a change in methodology, whereby stamp duty and legal fees on acquisitions are now classified as new money. SIG New Money (£100m) 700 120 600 100 500 446.1 400 300 200 100 0 23.0 12.8 11.8 18.0 Jan Feb Apr Mar 73.8 57.4 Value £m Value £m Debt Business New Money Risk Appetite Trigger 80 60 100.0 40 20 196.8 0 May Jun Jul New Money (Debt) Aug Sep Oct Nov Dec Agg Jan Apr May Jun New Money Jul Aug Sep Dec Agg Remaining Balance 80% Jan-12 Nov 100% 71 1 Oct June West Register Risk Appetite Triggers (Including Disposals) Value £m Value £m Mar Remaining Balance WR New Money Trend (Not RBS & Capex Triggers Only) 80 70 60 50 40 30 20 10 0 Feb 0 2 Feb-12 0 3 Mar-12 Not RBS(1%) 0 0 Apr-12 0 6 May-12 10 0 Jun-12 Capex (10%) GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 3455.8 60% 40% 362.9 44.0 4544.2 20% 0% 1.5 91.6 Not RBS New Cash Utilised Book Value Available 21 3: RES GRG Risk Summary for ExCo ova-II comm Ell-mu Ev-m: e. mumzm market mm; m. Eummfl- m. . Eumzmv- ma" am am mmnuum n. mgag-d mnn'lunm mm; A Emma>>: ma. 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Emu my <Risk Heat Map – Top GRG Risks GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 23 Key: Stable Risk Deteriorating Risk Improving Risk GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL Significant Risk Issues Some Risk Issues Under Control 24 GRG – Operational Risk – June 2012 Overall risk The Operational Risk (OR) profile across GRG has been significantly impacted by the group wide IT incident and this has been a key operational risk focus for the function. Other focus areas for the Operational Risk function remain Risk Assessment, Operational Risk Appetite, Scenario Analysis although progress on these has been impacted by the incident. Risk Assessments have commenced in RER and Credit Risk. In addition a key focus this month has also been on progressing the H1 2012 Control Environment Certification process. GRG Open Addressing Issues * GRG Past Due Addressing Issues* 30 10 25 8 20 6 15 4 10 2 5 GNEPs There were no GRG-owned GNEPs in June. However, GRG has been materially impacted by the ‘major’ Business Services IT outage which occurred at the end of June. Major delays to overnight transaction processing in NatWest, RBS, Ulster Bank were caused by multiple failures in batch processing and the Group has been running a major recovery incident since that time. The impact on customers including in the affected Divisions including GRG has been significant and widely reported in the national media. The majority of batch processing is now up to date for RBS and NatWest with customer account transaction and account balances up to date. GRG UK continues to deal with residual issues but are largely back to BAU. However, in Ulster Bank, the batch processing is not expected to be up to date until week commencing 9th July. GRG Ireland has been running a ‘major’ incident since the event occurred and GRG Operational Risk has been involved and continue to provide s upport. The key GRGI focus is now on operational readiness preparation f or when the batch update has caught up. Risk issues The volume of open addressing and past due issues has increased in June. The six new addressing issues raised this month were selfidentified by the business and risk, and relate to a number of policy standards with no concentration on any one standard. We expect the operational risk gap closing activities to continue to influence the trend going forward. The major addressing issue relates to non compliance with the revised Anti Money Laundering Policy in relation to Customer Due Diligence processes and the issue is not expected to close until the end of next year. The volume of past due issues has increased mainly due to new past dues owned by COO and regulatory risk. Operational Risk losses. No actual net loss recorded against GRG YTD. There is a potential loss of £29,031,453.99 relating to a legal event raised also as a GNEP in Sept 2011. This relates to a litigation case filed against GRG in relation to a loan agreement. The claim has been rejected by the Courts but is now subject to appeal." 0 0 J an  2 012 F eb  2 012 M ar  2 012 M aj Im p A pr-­‐12 S ig M ay-­‐12 J an  2 0 12 J un-­‐12 F eb  2 0 12 M ar  2 0 12 M aj T rend A p r-­‐12 Imp M ay-­‐12 S ig J un-­‐12 T rend GRG Open (Inclusive of Addressing & Accepted) Issues by Business Unit)* Majority of the issues are against Credit Risk mostly concentrated in Ireland. One major GRG Global risk issue L EGA L ,  3   A MER IC A S ,  2 EMEA ,  2   GL OB A L ,  7   FINA NC E,  3   A S IA  P A C ,  1   R IS K ,  13   S TR A TEGIC  INVT  G R P ,  1   DIVES TED ,  1 W  R EGIS TER ,  4   IR EL A ND,  2 1 UK ,  9   C OO,  6   GRG Open (Inclusive of Addressing & Accepted) Issues By GPF* M ajo r Impo rtant S ignific ant 30 25 20 15 15 6 10 5 0 4 0 Identifying Our C us tomers TC F 12 11 1 1 1 1 1 2 6 01 4 2 R ecruiting  & Laws  & P rotecting P roces s es , Managing rewarding R egulations our  as s ets  & s ys tems  and C redit  R is k our  people data controls   6 4 1 2 Managing A ccounting Operational &  financial R is k reporting 2 0 1 Managing C orporate Our  C apital Governance 1 P rivacy  & Data P rotection * Reporting period covering up to and inclusive of 30/06/12. Data as per Group Operational Risk Board reports for June. GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 25 Operational Risk Status Overview GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 26 RBS Translormation Report nu. ens n. vlry [Junl mm cm h-Hv-ry Rudsz m. mm ERcExemwe mm>> mm, 21 RBS Translormation Report nu. ens [Junl 1am can't cm h-Hv-ry Rudsz m. mm ERcExemwe mm>> mm, Appendix 1 – Glossary Value-Added VA1 VA2 VA3 VA4 VA5 Cumulative Number and Utilisation of Cases Returned to Satisfactory – The cumulative number and utilisations of small-, medium, and large-sized organisations restructured by GRG and returned to satisfactory, i.e. having successfully exited GRG. Cumulative Number of UK-based Small and Medium-Sized Businesses Restructured – The cumulative number of UK-based small- to medium-sized businesses which entered GRG in 2009 and aggregate total exposures. Number of Cases with Equity or Property Stakes – The number of property participations and equity options/stakes in the upside portfolio. Loss Avoidance/Mitigation – The loss mitigation impact of GRG determined on the basis of RTS cases and cases still in portfolio as at the end of the period. It is measured in terms of decreases in utilisations, stress losses, and provisions. RWA Usage and Capital Optimisation – The RWA and capital optimisation impact of GRG determined on the basis of RTS cases and cases still in portfolio as at the end of the period. It is measured in terms of decreases in RWAs. Notes Financial Report FR1 Global Restructuring Group Portfolio Values (£m) – The value of the GRG portfolio FR2 FR4 Global Restructuring Group Case Numbers – The number of GRG cases. Significant Portfolio Movements – Overview of significant portfolio movements, including (i) new connections (≥ £60m), (ii) debt repaid (≥ £30m), (iii) debt written off (≥ £30m), and (iv) returned-to-satisfactory (≥ £30m) Portfolio by Business - Case Numbers – The GRG portfolio split by business, shown in case numbers. FR5 Portfolio by Business - Case Values – The GRG portfolio split by business, shown in case values. FR6 Cumulative Contribution – The contribution of GRG in terms of income. FR7 APS, Core, Non-Core – The analysis of GRG portfolio distinguishing between Core and Non-Core as well as APS and Non-APS. FR8 Transactions that Generated Income ≥ £1m – The list of transactions that generated income greater or equal to £1m. FR9 Profit & Loss Summary FR10 Global Restructuring Group– Provisions FR11 Global Restructuring Group- Stress Loss Analysis FR3 Portfolio Analysis CR1 Total Committed Limits and Utilisations, incl. (i) Defaulted and (ii) Non-defaulted – The total committed limits and utilisations as at the end of each month distinguishing between those that are in default and those that are not. CR2 Risk Weighted Assets by Region – The total risk weighted assets related to the GRG portfolio by region. CR3 CR4 CR5 CR6 Total Committed Limits by PDs – The total committed limits by MGS ranges (i.e., PDs) at the end of each quarter for the GRG portfolio. MGS Credit Migration – […] Portfolio Break-down by Facility Type – The break-down of the GRG portfolio EAD by type of facilities. Stress Loss GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 29 CR7 CR8 Total Committed Limits by Sector – The total committed limits by sector. GRG Brand Splitting Business Report BR1 GRG Headcount – The number of GRG full-time equivalents by GRG Area, 2011 trends Capital Management CM1 RWA equivalence for Capital Deduct and Provisions CM2 RWA by Industry Sector GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 30 Appendix 2 – Note Expected Loss: In order to calculate the Estimated Expected Loss Mitigation on RTS Cases, we look at a period within any given calendar year monthly/Quarterly depending upon report frequency for analysis. The EL for the period is determined and summed to the preceding cumulative EL year to date. The PDs and LGDs for each period are calculated on RTS cases (From Q2 report we moved to using the all the RTS cases for the period which can be found in the R&A file). Volatility in PDs and LGDs is natural consequence. It should be noted and acknowledged that the period calculated ELs summed to the year end position is likely to be at variance EL calculated on an annualised basis using PDs and LGDs on the whole years RTS cases. Due to data quality issues, the EL on entry and exit for RTS/De-risked cases has in some cases been manually calculated using the PD, LGD and EAD on entry and exit. In some cases, where no grading or EAD has been recorded, we have used a defaulted grade (PD 2.5%, LGD 50%) or appropriate grading as per 3 months rule and the limit. Exposure: The exposure calculation is carried out on a cumulative basis based on the period of time analysed in each report. RWA: The RWA calculation does not use PDs/LGDs or the exposure as per report. The information is now driven off the R&A data with EAD being used instead of the exposure. During the analysis for 2010 for RTS cases the RWA seems to have changed violently, this is because: Q1 RWA had been based on the calculations using mid point credit grade PD percentage and LGDs sourced from the GRG Watchlist and using exposure from the watchlist as the client EAD. April 2010 report started to use RWA data from the R&A this only took into account Parent level information as per GRG watchlist. From Q2 report has now moved to Counterparty level data from the R&A using RWA as per Generic Extract file. RWA have been done on a cumulative periodic basis. Due to data quality issues, RWA on entry and exit for RTS/De-risked cases has in some cases been manually calculated using the PD, LGD and EAD on entry and exit and for the RWA the risk weight sourced from R&A. In some cases, where no grading or EAD has been recorded, we have used a defaulted grade (PD 2.5%, LGD 50%) and the limit/utilisation or appropriate grading as per 3 months rule. De-risked cases in GRG De-risked cases value-add metrics on exit values has been manually amended to reflect a true picture. The utilisation, limit, RWA and Expected Los on exit has been assumed to be 0. Cases Remaining in GRG VA6 has been based on the whole portfolio, PDs, and LGDs are taken from the R&A and will not be the same as in the report. PDs upon entry are only based on the mid point percentage of credit grade 24. Within the report actual PDs used to calculate the RWA will differ as they are from the R&A. Counterparties can be lost due to matching between at entry and at exit if they do not appear with R&A set. West Register Property Participation & Equity Investments Information provided by Kate Wyeth and Eileen Glennon (RBS GRG Strategic Investment Group & GRG Finance). Used for VA4 “Number of Cases with Equity and Property Stakes”. GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 31 Appendix 3 – Value Added Explained & Breakdown Value Added by GRG Value-Added Explained This memo articulates the GRG capital reporting methodology for calculating the value added as documented in “GRG Executive Pack Quarterly Report. Additional Incremental Contribution, net of Expenses Estimated Expected Loss Mitigation on RTS/De-risked Cases YTD £163m £666 m Income Statement Reduction in Exposure on RTS/De-risked cases Balance Sheet Limits Reduction £5,020m Income Statement Additional Incremental Contribution - The additional incremental contribution has been provided by GRG Finance. This is simply the additional Income that GRG have earned on cases net of expenses as per GRG P&L statement. Expected Loss Mitigation on RTS & De-risked Cases - Expected Loss (EL) represents the best estimate of how much we might lose on average. Statistically EL is determined as:EL = Probability of Default (PD) * Loss Given Default (LGD) * Exposure at Default (EAD). The Expected Loss mitigation is calculated by taking the difference in EL on entry to and exit from GRG. Balance Sheet Reduction in Exposure on RTS & De-risked cases - The reduction in exposure; has been calculated as the difference in the Exposure on entry to and exit from GRG on RTS & De-risked cases. The data is taken from QlikView. Value Add Breakdown RTS/Exit Limit Mitigation (£m) RWA Mitigation (£m) Capital Deduct Mitigation (£m) Total CT 1 RWA Mitigation (£m) Exit 3,101 4,356 387 6,056 RTS 1,919 4,613 279 5,799 Total 5,020 8,969 666 11,855 GRG Executive Pack - Quarterly Report – Information Classification is STRICTLY CONFIDENTIAL 32 Appendix 4 -- Top 10 Value Add Cases H1 2012 swam N. Ynul um: mwa m. swam ann ME was ME (was) DMl'on ME was ME was N. Ynul mwa m. calm-wan zuoovDE cwrceu EMLPUS CGMAHUS 59924 ma zaAwsKv cram 147nm CNNEYCA Cam-man zuoovDE cwrceu EMLPUS CGMAHUS 59924 ma cram zaAwsKv 147nm cram CNNEYCA Conn-such Narn- mane Rluan Rem-v In Same Rem-v In Same Rem-v In 5mm in connexion Nam. mend Rlnon RanRanEMEA Ag: Mann: Mann: UK EMEA Meme 5 UK Mann: emc- Emu Amlnus Amlnus ux Amen Emu ux Amen Amlnus Om:- KER awn m! Amlncas REF New Yum KER awn New Yum :Ru New Yum ham name 5 Menu: ra New Vuk RER New Vuk name can New Vuk New Vuk um Mmaanan \mHunan Mm man an ma RBS aeme rm Ouamw Revnn anunm casement," courmENmL Appendix 4 -- Top 10 Value Add Cases H1 2012 nmaxn ounarzmz auwzmz auwzmz ounarzmz ounarzmz mmuzmz mmuzmz ounarzmz swam DMllon ME (ABM mamas) can N. Ynul RWA mm m. awarzmz awarzmz avouzmz awarzmz avouzmz swam DMllon mamas) ME AEN N. Ynul RWA mm m. Cam-wan zuooqu cwmu CGMAHUS muses 1 mam cNNucus 0992mm cvzucus mesman canmnanld swam CGMAHUS mam 1mm: 105517>>? ssmomo Carin-cum: Nam- Cam-cum! Nam. cloud Omev am am n: 5mm Gland inqu 5mm Emu ome. EMEA Ag: Mann: Mann: EMEA EMEA Mann: UK Meme 5 UK RBS am mun:qu as m. us Nullanal 237 New Meme REF Bennwe Ouanzw Revnn cussmm courwnENmL Appendix 5 -- Top 20 RWA's Naroon Naroon MIE (wasr MIE (wasr Naroon uronr cha WP MIE (wasr Naroon can Naroon chE MIE (wasr uronr Naroon Naroon Naroon Naroon Naroon soarorar Tum Append'x 6 - Top 10 Cap Deducts Norman sre Norman Norman Norman Norman Norman Norman Norman Norman Ymal RBS ewe rnar man Fmano: ewe eoro mmoang ewe Norm Arnrna ewe noaa. ewe rnar man Fmano: ewe cRu Nr ewe rnar man Fmano: wra ewe cRu roam ewe Naarro ewe rnar man Fmano: ewe Norm Arnrna ewe rnar man Fmano: ewe Frankfiun ewe cRu Nr ewe akzmvems ewe ewe Frankfiun ewe Norm Arnrna ewe eoro mmoang enornoarro Exp-mo Lon 12m) (In! cannxl mducl rem eras Raar man sznce sre eras eras Raar man sznce eras Raar man sznce eras Maorro eras Raar man sznce eras Maorro eras Cum Renmclunng rar eras Raar man sznce an raaoorn canmENmL as