cityof

CINCINNATI
Interdepartment Correspondence Sheet

October 10, 2016
TO:

Mayor and Members of City Council

FROM:

Harry Black, City Manager

SUBJECT:

Motorola Police Radios Audio Quality Concerns

Public safety and the safety of the City’s first responders are of utmost importance to
the City Administration.
Background
The ability of first responders to communicate during various policing situations is of
critical importance. As soon as the Cincinnati Police Department (CPD) brought it to the
attention of the Administration and City Council that the current radios were soon to be
obsolete, the City has worked expeditiously to purchase and install new radios. In
December 2015 City Council approved a $5.4 million purchase of 1546 radios and
accessories from Motorola. CPD began using the new radios in July 2016.
Since finding out about the dissatisfaction regarding the audio quality of the new
Motorola APX radios, the City Administration and CPD have been in immediate and
regular communications with Motorola to address CPD’s concerns.
To date, Motorola has been working with the City in good faith to address audio quality
concerns, including flying in a team of experts to ride along with CPD officers to witness
and catalog the audio quality issues in the field. Despite these efforts issues remain.
However, we are on a path that we believe will quickly get us to an acceptable solution.
CPD 800MHz RADIO DEPLOYMENT TIMELINE
11/5/2015

CPD requests permission and recommends the purchase of
1,546 Motorola APX radios and accessories.

12/9/2015

City Council authorizes City to enter into a contract for new
Motorola APX radios and accessories.

12/21/2015

City issues purchase order to Motorola for APX radios and
accessories.

4/12/16

New Radio Train the Trainer at Mobilcom with CPD
appointed representatives.

4/18/16

Radios delivered to CPD.

 7/25/16

—

7/27/16

New 800MHz radio system upgrade go live (CPD begins
reporting problems).

8/14/16

—

8/18/16

CPD Conduct audio quality survey with CPD officers; 60
CPD police officers out of 1200 CPD police officers
responded.

8/20/16

Motorola and CPD conduct drive testing scenarios at all
CPD Districts.

8/24/16

ETS / CFD I CPD I ECC / Motorola conduct weekly punch
list calls to address system upgrade and radio issues to be
resolved.

Late August

CPD notes improvement in audio, and approves Motorola re
programming (Approx. 90%) of CPD radios with new audio
settings.

9/7/16

Motorola Audio Engineer on-site to conduct audio test
scenarios.

—

9/8/16

9/19/16

ETS / CFD / CPD / ECC I Motorola Conduct weekly onsite
meetings to review reported audio issues.

9/23/16

Motorola submits preliminary findings report resulting from
on-site testing and problem resolution meetings.

10/3/16

Motorola presents audio findings to City.

*Note all dates are approximate.
Solution
This is a contract administration issue with a vendor that the Administration continues to
aggressively work to resolve.
Over the last several months improvements to the system have been made and
Motorola has identified and recommended a few options to address the radio quality
concerns all together.
The City Manager’s Office (CMO), CPD, the Department of Enterprise Technology
Solutions (ETS), the Division of Purchasing, and the Law Department have reviewed
these options and identified a preferred solution that all parties believe will address the
concerns. Prior to complete implementation of a solution, field testing will occur to be
certain all of the problems are corrected.
A formal correspondence is being sent to Motorola detailing the City’s preferred option
to resolve this issue so field testing may occur as quickly as possible.

 Conclusion
The City Administration anticipates in very short order a mutually acceptable path
forward with Motorola will be achieved that is cost effective and ensures that CPD’s
police officers have the equipment that performs the job and keeps them as safe as
possible.
The City Administration continues to proactively address this situation. We will keep you
informed of any updates regarding this important matter.