Attachment 1

Emergency Medical Services Response Time Report
Period: FY 2017 Quarter 1 (July 1 through September 30, 2016)
Ambulance Response Compliance - per the City's EMS Agreement dated 7/1/15
Contractor: Rural Metro of San Diego (a subsidiary of American Medical Response)
12 minute Clock - Emergency Response (Life-Threatening, Levels 1 & 2)
Zone

Total

1
2
3
4
5
6
7
8

Responses
5,969
4,901
3,738
4,555
2,136
2,984
2,404
2,244

Citywide

28,931

Late Responses

Exemptions*

Compliance

538
283
467
511
223
432
189
273

9
7
10
2
1
2
2
0

91.1%
94.4%
87.8%
88.8%
89.6%
85.6%
92.2%
87.8%

2,916

33

90.0%

15 minute Clock - Urgent Response (Non-Life-Threatening, Level 3)
Zone
Citywide

Total
Responses
3,365

Late Responses

Exemptions*

Compliance

231

1

93.2%

30 minute Clock - Non-Emergency Response (Level 4)
Zone
Citywide

Total
Responses
2,970

Late Responses

Exemptions*

Compliance

56

1

98.1%

*NOTE: Per the EMS Agreement for ambulance services, contractor may request exemptions
for good cause (subject to City approval).

First Responder Goal - per County-City Agreement dated 7/1/97
San Diego Fire-Rescue Dept. (SDFD) - Only
8 minute Clock - Emergency Response (Life-Threatening, Levels 1 & 2)
Zone
Citywide

Total
Responses
25,104

Late Responses

Exemptions**

Compliance

2,255

N/A

91.0%

Total First Responder - Includes SDFD and Mutual Aid Received
8 minute Clock - Emergency Response (Life-Threatening, Levels 1 & 2)
Zone
Citywide

Total
Responses
25,471

Late Responses

Exemptions**

Compliance

2,341

N/A

90.8%

**NOTE: An exemption review & approval process does not exist for First Responder reporting.