The City of Attachment 2, p. 1 of 2

SAN 

Fire?Rescue
EMS Division

October 3, 2016

Mike Rice

Director of Operations

10405 San Diego Mission Rd. Suite 200
San Diego, CA 92108

Subject: FY 2017 Quarter 1 Notice of Ambulance Response Time Non?Compliance
Dear Mr. Rice:

Per the attached EMS Compliance report for FY 2017 Quarter 1 (July through September
2016), Rural/Metro has failed to meet the response time standards in five medical response
zones for the Emergency (Priority Level 1) category.

In accordance with Section 4.3 of the EMS Agreement Third Amendment, this will result in
the following financial penalties for non?compliance:

Emergency Response Category
Zone 3: 87.8% $50,000
Zone 4: 88.8% $50,000
Zone 5: 89.6% $20,000
Zone 6: 85.6% $50,000
Zone 8: 87.8% $50,000

Outlier Responses $71,000
Total Penalties $291,000
An invoice for the financial penalties is attached and payment is due on November 16, 2016.

Additionally, in accordance with Section 4.3 of the EMS Agreement Third Amendment, the
City requests that Rural/Metro submit a written Plan to Cure addressed to me by October 17,
2016. Please detail the reasons for non?compliance and the steps being taken to correct the
problems as well as timelines for corrective measures.

The City will continue to monitor ambulance response times and efforts taken by
Rural/Metro (AMR) to meet compliance throughout this next quarter. Continued non-
compliance may be considered to be ?severe and chronic? and in addition to further
penalties may warrant a finding of breach of contract.

1010 Second Avenue, Suite 300
San Diego, CA 92101

DFD i (61 9) 533-4306

sandiegogov

Page 2
Mike Rice, Director of Operations
October 3, 2016

Sincerely,
if 

Christopher Heiser
EMS Deputy Chief

Attachments:
1. FY 2017 Q1 EMS Compliance Report
2. FY 2017 Q1 Invoice for EMS Penalties

cc: Scott Chadwick, Chief Operating Officer
Brian Fennessy, Fire Chief
Colin Stowell, Assistant Fire Chief
Alyssa Ross, EMS Program Manager
Noah Brazier, Deputy City Attorney

Attachment 2, p. 2 of 2