THE CITY OF SAN DIEGO

MEMORANDUM

DATE: October 7, 2016
TO: Honorable Mayor and Members of the City Council
FROM: Christopher Heiser, Deputy Fire Chief, EMS

SUBJECT: FY 2017 Q1 Ambulance Response Time Non?Compliance and Plan?to~?Cure

 

Attached is the FY 2017 Quarter 1 EMS Compliance Report. Ambulance response times were
contractually non?compliant in 5 of the 8 Medical Response Zones for Emergency category
calls.

 

On October 3, 2016, the City sent Rural Metro Ambulance a notice of response time
non?compliance, associated penalties, an invoice for payment, and the City?s request for a
Plan?To?Cure. Below is a table of the compliance by zone. The contractual response time
standard for Emergency level calls is 12 minutes or less 90% of the time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FY 2017 Quarter 1 Ambulance Response Time Com )liance
Zone Actual Penalty for Zone Non?
Compliance
1 91.1% n/ a
2. 94.40/0 n/ a
3 87.8% $50,000
4 88.8% $50,000
5 89.6% $20,000
6 85.6% $50,000
7 92.2% n/a
8 87.8% $50,000
Citywide 90.0% n/a
Outliers Responses greater than 24 minutes $71,000
TOTAL $291,000

 

 

 

 

In response letter dated October 5, 2016, Director of Operations Mike Rice
acknowledges ambulance response time deficiencies in multiple zones and outlines a plan to
address the primary cause of staffing challenges.

 

Page 2

Honorable Mayor and Members of the City Council

October 7, 2016

The Department will continue to closely monitor contract performance/compliance.
If you have any questions, please feel free to contact me at (619) 533?4306 or

CI-Ieiser@ sandiego.g0v.

Sincerely,

 
   

  

1stopher Heiser
Deputy Fire Chief, EMS

CH/yk

Attachments: 1. FY 2017 Q1 EMS Compliance Report
2 October 3, 2016 Notice of Ambulance ReSponse Time Non? Compliance
3. FY 2017 Q1 Invoice for EMS Penalties
4. October 5, 2016 Plan?To?Cure Response from Rural Metro AMR

cc: Stephen Puetz, Chief of Staff, Office of the Mayor
Andrea Tevlin, Independent Budget Analyst
Scott Chadwick, Chief Operating Officer
Brian Fennessy, Fire Chief
Noah Brazier, Deputy City Attorney