December 14, 2016
Mr. Donald Trump
President-elect
Presidential Transition Team
Washington, DC
Dear President-elect Trump:
As you correctly noted on the campaign trail, we owe our veterans better service than we
as a nation are currently providing, and improving the current system at the Department of
Veterans Affairs is a moral imperative. We look forward to working with whomever you select
to lead your Administration’s efforts to build upon the reforms that have occurred since the
Phoenix VA scandal. And while we all want these improvements to come at a faster pace, as a
group of stakeholders working closely with or using VA services over the next 50-60 years, we
support those who have proven their commitment and qualifications to getting it right.
While you continue your deliberations over who you will select to lead the Department of
Veterans Affairs, we ask you to strongly consider the proven track record of the current VA
Secretary, Bob McDonald, who is leading the largest transformation in the department’s history.
Over the past two years, Sec. McDonald has led an enterprise-wide transformation of the
second largest department in the federal government. These efforts to transform and modernize
the VA are showing early signs of success in the form of a better veteran experience and, if
continued, we believe they have the potential to eventually make VA a model agency. It is
therefore of the utmost importance that you select someone willing and able to continue
prioritization of this work. We believe that person is Sec. McDonald.
The changes underway at VA – currently branded as the “MyVA” initiative – are far
from complete, but they are starting to bear fruit. In a June 2016 VA survey, nearly 60% of
veterans “trust[ed] VA to fulfill our country’s commitment to Veterans,” up from 47% in
December 2015. In a 2016 survey of post-9/11 injured veterans, 69% said VA medical centers
were the top resource used since deployment to address mental health concerns, up from 65% in
2015.
Over the past year, VA has conducted in-depth research to identify pain points and
understand veteran needs and expectations. To better align with those needs, it is consolidating
its more than 500 existing veteran-facing websites into a single platform where veterans can
check claim status, manage health care, and access education benefits and career training. It is
modernizing its more than 200 call centers and launching a single telephone number through
which veterans can reach any office at VA. And it is rewriting form letters to make them more
accessible and easier to understand. These changes, among others, are happening because Sec.
McDonald and the entire VA leadership team has committed to systematically tackling its
problems in the way any well-functioning organization would – through holistic, evidence-based,
21st century solutions. The goal is to create a seamless, positive, veteran-centric experience.

 Transforming an agency as large and diverse as VA will take a continuous commitment
from leadership over the course of many years. As you make your selection for VA Secretary,
then, we advocate for an approach that recognizes and builds upon current progress. Given the
challenges we face, we cannot afford to start over.

WILLIAM J. RAUSCH
Executive Director
Got Your 6

JOSEPH R. CHENELLY
National Executive Director
AMVETS

ROSANNE HAGGERTY
President and CEO
Community Solutions

BARBARA VAN DAHLEN, Ph.D.
Founder and President
Give An Hour

MIKE HAYNIE, Ph.D.
PAUL K. HOPPER
Executive Director
Col USMC (Ret)
Institute for Veterans & Military Families (IVMF) National President
Marine Corps Reserve Association

GREGORY CAIAZZO
CAPT, CHC, USN, Retired
President
Military Chaplains Association

MARY M. KELLER, Ed.D.
President and CEO
Military Child Education Coalition

2

 CARSON L. FOX, Jr.
Chief Executive Officer
Nat’l Association of Drug Court Professionals
/ Justice For Vets

CHRIS FORD
USAF Retired
CEO
Nat’l Association of Veteran-Serving
Organizations

JOYCE WESSEL RAEZER
Executive Director
National Military Family Association

JANAIA DeSHIELDS
Vice President
Veterans and Military Programs
Points of Light

JUDY PATTERSON
CEO
Service Women’s Action Network (SWAN)

DAVID LANDYMORE
Executive Director
The 6th Branch

SPENCER KYMPTON
President
The Mission Continues

BONNIE CARROLL
President & Founder
Tragedy Assistance Program for Survivors

3

 RYAN MANION BOREK
President
Travis Manion Foundation

BRIAN "BR" McDONALD JR.
Founder & President
Veteran Artist Program

SIDNEY ELLINGTON
Executive Director
Warrior-Scholar Project

MICHAEL S. LINNINGTON
Chief Executive Officer
Wounded Warrior Project, Inc.

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