4 WYORK JEOF ORTUNITY Public Service Commission Audrey Zibelman Chair Department of Public Service Patricia L. Acampora Gregg C. Sayre Diane X. Burman Commissioners Kimberly A. Harriman General Counsel Kathleen H. Burgess Secretary Three Empire State Plaza, Albany, NY 12223-1350 www.dps.ny.gov July 1, 2016 Mr. Christos Karmis, President Mobilitie Management, LLC 2220 University Drive Newport Beach , CA 92660 Re: Matter No. 16-00757 Dear Mr. Karmis: The application, by Mobilitie Management, LLC on April 11, 2016 for a Certificate of Public Convenience and Necessity to operate in New York State as a facilities-based provider and reseller of telephone service, with authority to provide local exchange service, is hereby approved. This approval is based upon the accuracy of the information provided in the company's application and may be revoked if the application is found to contain false or misleading information, for failure to file or maintain current tariffs, or for violation of Commission rules and regulations. The company's tariff, PSC No. 1 Telephone, is also approved. This letter will serve as notice to the public that the filing was allowed to go into effect on the date of this letter, as opposed to the date indicated on the tariff leaves themselves. The company is not authorized to use its own operators to handle 0- (emergency or non-emergency) calls. Such calls must be routed to another telephone company or operator services provider authorized to handle such calls, until such time as an amended Certificate of Public Convenience and Necessity is obtained pursuant to Part 649.6 of the Commission's rules. The company must obtain any required consents of municipal authorities before commencing construction of telephone lines. It must also comply with applicable federal laws, New York State Public Service Law and related statutes, and the Commission's rules and regulations. To maintain an active telecommunications company status, the company is required to annually submit a Telecommunications Company Critical Information (TCCI) form. The TCCI form is available for electronic filing at the following link on the Department's website: http://www3.dps.ny.govffffelco.nsffTCCIForm?OpenForm. The following reporting requirements also apply. o Service Outage Reports - Major service outages should be reported to Department Staff by telephone when they occur. See Enclosure 1 for specific instructions. o Operating Revenues - These reports are due March 31 each year. The company will be notified in writing each year of the required content and format of these reports. o Service Quality Reports - Local exchange service quality reports are due on the 1oth of each month , commencing when the company actually has local exchange lines in service. See Enclosure 2 for further information and instructions. Note: If local exchange service is provided solely via a resale or UNEp platform, 16 NYCRR 603.4 (f) allows a service provider to request an exemption from any or all service quality reporting requirements. A waiver may also be requested if the service provider does not have any customers in New York State. If you believe that your company qualifies for a service quality reporting exemption, please submit a request for such to the Director of the Office of Telecommunications. See Enclosure 3 for a sample service quality waiver request. We also ask that you forward the following information to Joseph Yakel of our staff at joseph.yakel@dps.ny.gov within 30 days of receipt of this letter. o Emergency Contingency Plan - A plan describing the company's operational procedures in the event of major service outages, storms, disasters, or other unusual conditions. Any updates or changes to the plan should be promptly forwarded as well. If you have any questions, please contact Troy Scripture at (518) 474-8656 or troy.scripture@dps.ny.gov. By direction and delegation of the Commission, Karen A. Geduldig Director Office of Telecommunications Enclosures 1 , 2 and 3 cc: R. Kudan G. Hildenbrandt J. Yakel Central Operations -2- ENCLOSURE 1 INSTRUCTIONS FOR REPORTING MAJOR SERVICE OUTAGES Facilities-based , local exchange carriers are responsible for constructing and maintaining their networks to be minimally susceptible to major service interruptions. They are responsible for mitigating the impacts of major service interruptions by, for example, restoring service promptly, and making public and cellular telephones available to the public when service cannot be promptly restored. They are also responsible for filing their emergency plans with the Commission's Office of Telecommunications and for promptly reporting major service interruptions to the Office of Telecommunications. The New York State Public Service Commission has recently recognized the increasing reliance by the public on intermodal forms of communication. The critical importance of outage reporting to the state's overall effort to coordinate responses requires that all telecommunications providers participate. Outage reporting procedures are available upon request. Initial reporting of major service outages should always be made via direct telephone contact and not via voice or electronic mail. The report should be made no more than one hour after the event is first recognized. Regular status reports of an ongoing major service outage should be provided to Department staff consistent with the procedures on the web link. The person making the initial report, as well as the person whose name appears on an outage report, should be fully prepared to provide the most complete and accurate information on an outage as possible. Each service provider should designate in advance who these individual(s) will be. -3- ENCLOSURE 2 SERVICE QUALITY REPORTING REQUIREMENTS (See Also October 6, 2000 Memorandum and Resolution Adopted by the Commission in Case 97-C-0139) Local exchange service providers are subject to the administrative, operational, and service quality performance standards set forth in the Commission's Rules and Regulations. 1 They include the following service quality reporting requirements : Local exchange service providers that serve less than or equal to 500,000 access lines shall normally report monthly Customer Trouble Report Rate (CTRR) performance results, and shall also be subject to Service Inquiry Report requirements with respect to CTRR. Service Providers having more than 500,000 access lines shall normally report monthly performance on all service quality metrics specified in the service quality standards, and shall be subject to Service Inquiry Report requirements for all metrics. The Director of the Office of Telecommunications may require additional service quality reporting upon analysis of a provider's reported service quality results and/or receipt of excessive PSC complaints against a provider. A service provider may request an exemption from any or all of the reporting requirements , if it provides service through the resale of another service provider's tariffed services; or through purchase of another service provider's Unbundled Network Elements (UNEs) over which it has no direct control. Waivers may also be requested if the service provider does not have any customers in New York. The Director of the Office of Telecommunications will grant or deny such exemption requests on a case-by-case basis. Annual PSC Commendations will be awarded to local exchange service providers judged to have provided excellent service during each calendar year. The qualifying criteria for a commendation are: 1) a 3.3 or better Customer Trouble Report Rate in at least 95% of monthly measurements during the year; and (2) a PSC complaint rate of not more than 0.075 per thousand access lines for the year. A newly certified service provider must provide all required service quality information for an entire calendar year to be considered for commendation. Local exchange service providers serving less than 500,000 access lines should use the attached form for reporting CTRR results . This form requests the number of customer trouble reports received in the last calendar month and the number of access lines served at the end of the last calendar month , reported separately for each of the provider's local end office switches. Each local end office switch should be identified by a single NXX code. The completed form should be e-mailed or faxed to Gary Hildenbrandt (gary.hildenbrandt@dps.ny.gov or fax: (518) 474-5616) within 10 days after the end of each calendar month. 1 16 NYCRR, Chapter VI, Telephone and Telegraph Corporations, Subchapter A. Service - Part 602 (Consumer Relations and Operations Management) and Part 603 (Service Standards). -4- Customer Trouble Report Rate (CTRR) Performance Monthly Report Form For All Local Exchange Companies That Serve Less Than or Equal to 500,000 Access Lines Company Name: Calendar Month: Company Code (3 Character Code): Preparer's Name: Date of Report: Preparer's Telephone & Fax Numbers: Exchange Name NPA-NXX (a) (b) 2 3 4 5 6 7 8 9 10 Notes: 1. Service reporting month format is YYMM (e.g., 0011 for November 2000) 2. Call Gary Hildenbrandt at 518-486-2459 to obtain a company code before filing first report. 3. Add pages as necessary for reporting additional exchanges. 4. A switching entity may serve more than one assigned NPA-NXX. For the purpose of reporting monthly CTRR data, only one designated NPA-NXX per switching entity should be used consistently each month. 5. CTRR reports should be e-mailed or faxed to Gary Hildenbrandt (gary.hildenbrandt@dps.ny.gov or fax: (518) 474-5616) within 10 days after the end of each calendar month . -5- # of Access Lines # of Trouble Reports (end of cal. Month) (during cal. month) (c) (d) CTRR (RPHL) (e=d/(c/100) ENCLOSURE3 New York State Department of Public Service Waiver Request for Customer Trouble Report Rate (CTRR) Reporting TO: Karen A. Geduldig, Director Office of Telecommunications New York Department of Public Service 3 Empire State Plaza Albany, New York 12223 [Company Name] requests an exemption from reporting Customer Trouble Report Rate (CTRR) Performance Reports for the following reasons (check all that apply): O Request for waiver pursuant to 16 NYCRR 603.4 (f) The company's services are provided through the resale of another service provider's tariffed service and/or through purchase of another service provider's Unbundled Network Elements (UNEs). D No Customers in New York State -The company does not have any customers in New York State. We affirm that we will begin reporting CTRR if [Company Name] begins serving customers in New York State. [Print Company Representative Name] [Company Representative Signature] [Company Representative Title] [Contact Information] [Date] -6-