Seattle Cable
Customers,
Did you know you
have rights?
The Cable Customer Bill of Rights
(CCBOR): visit www.seattle.gov/cable/BillofRights
Get to know your rights. The CCBOR requires cable
companies to provide:
• Courteous, knowledgeable customer service
• Help with billing issues
• Credits to your account for CCBOR violations
• Assistance to customers with disabilities
• And more…
The City’s Office of Cable Communications (OCC)
can help:
• Visit www.seattle.gov/cable
• Call the 24-hour Cable Hotline at (206) 684-8498
• Submit an online comment or question at
www.seattle.gov/cable/comments.htm
The OCC can provide your group or organization with
more information on the CCBOR and cable discount
program in person. Contact the OCC office Mon.-Fri.
at (206) 386-1989.

Cable television discounts are available for:
• Seniors
• Residents with disabilities
• Low-income residents
If you qualify for the City’s Utility Discount Program,
you also qualify for a cable television discount. For
more information call (206) 386-1989.

 Have an issue with your cable company?
Contact them first.
Comcast
(800) 266-2278
www.customer.comcast.com
Full service office locations:
12645 Stone Avenue N
Seattle, WA 98133
900 Lenora St, Suite 116
(corner of Westlake & 9th Ave)
Seattle, WA 98121

Wave Broadband
(866) 928-3123
www.wavebroadband.com
Full service office location:
502 Rainier Ave, Suite 101
Seattle, WA 98114

CenturyLink
(800) 244-1111
www.centurylink.com/help
Full service office location:
8528 Palatine Ave N
Seattle, WA 98103
(206)789-1132

Can’t resolve the issue with your cable
company? Contact the OCC.
Seattle Office of Cable Communications
700 5th Ave, Suite 2700
Seattle, WA 98104
24-hour Cable Hotline: (206) 684-8498
Online: www.seattle.gov/cable/comments.htm

Email: cableoffice@seattle.gov