.Offer and Acceptance . - RFP PC-1 3061 9 FinaFr?tigngingaT'ttrnent Bad Check Enforcement Diversion Program Services no. Box1345 Hf: up?: 'J?i'r'jtittfittl'll'l Florence, AZ 35132 OFFER AND ACCEPTANCE FORM TO FINAL COUNTY: The undersi ned ereb offers and agrees to iumish the material. service. or construction in compliance with all terms. mendments in the Solicitation. Wag? ho zed Signet Title MP: mew/U PrintEWe e{J Dat? rammesvcunmg (gargoyle; aim ao. I75 Company Name Telephone (rill! W?q? L0 Sonic fj?ii'i i-HCer- (A ?5)26? 73 Address City. State. Zip For clari?cation of this offer. contact: Name: Kili?l Bat/ff Phone: 7&8 ?5 Fax: (5C0 '33 73 ACCEPTANCE OF OFFER (For Pinal County Use Only) The offer is hereby' accepted and the Responder is now bound to sell or provide the materials. services. or construction as indicated by the Purchase Order or Notice of Award and based upon the solicitation. including all terms. conditions. speci?cations. amendments. etc. and the Offer as accepted by Final The contract is for: This contract shall henceforth be referenced to as Contact No. P0130619. The O?eror is cautioned not to commence any billable Work or to provide anyr material or service under this contract until Offeror receives an executed purchaseorderornotioetoprocmd Awarded this a? day of more} 2014. 1) amei I (33.53 I Signature Approved as to fcn'n: p_ We! County Attorney's Of?ce . Available online at No. FIG-130619 Page 30 0f 32 CorrectlveSolutzom Trust the Leader Proposal for RFP PC-130619 Bad Check Enforcement and Diversion Program Services for Pinal County Due: April 8, 2014 2:15 pm Submitted y: CorrectiveSolutions 910 Calle Negocio, Suite 300 San Clemente, CA 92673 (800) 325?3910 1i ORIGINAL El COPY OF3 CorrectiveSolutions . . April 6. 2014 Ms. Lorina Gillette, CPPB Pinal County Finance Department 31 N. Pinal Street. Building A P.O. Box 1348 Florence,AZ 85132 Dear Ms. Gillette and Evaluation Committee: We are pleased to submit our Proposal for Bad Check Enforcement and Diversion Program Services for Pinal County. We believe our responses submitted herein demonstrate our expertise in the administration of offender programs and highlight our unique ability to bring a fresh approach to diversion services. CorrectiveSolutions is the largest developer and administrator of customized pre-?ling. post-?ling and post sentence diversion programs in the country with a nationwide presence. Our ?rm has leveraged the administrative expertise we gained from providing bad check enforcement program services for prosecutors and our solid operations infrastructure to emerge as a pioneer in the developing of customized diversion programs. What sets CorrectiveSolutions apart from other providers and makes our ?rm uniquely quali?ed to serve Pinal County are 5 important and distinct business practices. Our ?rm's adherence to these speci?c standard operating procedures. address the issues that most frequently plague private program administrators. TRANSPARENCY: CorrectiveSolutions provides the County Attorney with full electronic access to all case ?les providing full disclosure of every action that has been taken in the supervision of each offender. This disclosure includes every contact whether it is a face to face individual counseling supervision appointment, a written notice or a phone call. every payment collected from the offender and the distribution of each payment. results of assessments and case notes. CorrectiveSolutions gives authorized representatives 24/7 secure access with unique passwords and iogon identi?cation. In addition to full electronic access to all case ?les, CorrectiveSolutions also provides a variety of reports that provide a summary of key operations metrics. N0 UNAUTHORIZED USE OF DISCRETION: The administration of diversion services requires the case managers to respond to the unique circumstances of each case and each offender. However, the range of appropriate actions and responses to various scenarios are de?ned BEFORE CorrectiveSolutions assumes administration of diversion services and is de?ned BY the County Attorney. . Some examples of the parameters set prior to launch are: UNMATCHED CAPACITY TO CUSTOMIZE PROCESSES: CorrectiveSolutions currently administers misdemeanor offender programs in 14 states with over 170+ professionals skillfully managing every detail. We are experts at customizing programs and services to meet the unique goals and challenges of each jurisdiction. This includes assuming administration of programs that have been in operation for many years, with a well-de?ned scope of work. In our experience. even in these instances there are processes or added services that the County Attorney would like to modify. As we will demonstrate throughout our proposal. we are uniquely quali?ed to deliver a level of accountability and specialization to Pinal County that is unrivaled by any other ?rm. For the purposes of this proposal, the authorized company executive is as follows: Mats Jonsson - Chief Executive Of?cer CorrectiveSolutions 910 Calle Negocio. Suite 300 San Clemente, CA 92673 (800) 325-3910 ext. 173 (949) 545-2465 - direct line (816) 806-2241 - mobile Thank you for the opportunity to present our proposal. We are looking forward to meeting with you to discuss our service capacity i reater detail. President .2820: A CorrectlveSolutzom Trust the Leader Proposal for RFP PC-130619 Bad Check Enforcement and Diversion Program Services for Pinal County Due: April 8, 2014 2:15 pm Submitted by: CorrectiveSolutions 910 Calle Negocio, Suite 300 San Clemente, CA 92673 (800) 325?3910 b: ORIGINAL CI COPY OF 3 - .Offer and Acceptance . . Pinal County RFP PC-130619 Finance Department Bad Check Enforcement 31 ?Sign? I A . 0 'r Diversion Program Services 13.0. at?; 1348 wide open opportunity Florence. AZ 85132 OFFER AND ACCEPTANCE FORM Page 2 By signing the previous page of the Offer and Acceptance Form, Responder certi?es: A. The submission of the bid did not involve collusion or other anti-competitive practices. B. The Responder shall not discriminate against any employee or applicant for employment in violation of Federal Executive Order 11246. C. The Responder has not given, offered to give. nor intends to give at any time hereafter. any economic opportunity, future employment, gift, loan. gratuity. special discount, tn'p. favor. or service to a public servant in connection with the Submittal. D. The Responder certi?es that it complies with Executive Order 12549 related to Federal Government Debarment and Suspension (see 4-7) E. The Responder certi?es that the individual signing the bid is an authorized agent for the Responder and has the authority to bind them to the contract. Cori/?ctinoULhY/ns Firm Available online at Page 31 Of 32 Solicitation No: PC-130619 lh endum Acknowledgement D. Form Pinal County RFP PC-130619 Finance Department 31 N. Pinal St. A . Bad Check Enforcement 033192343 "Pf" Diversion Program Services Hon-meg; 35132 ADDENDUM ACKNOWLEDGEMENT FORM Solicitation Addendums are posted on the Pinal County website at the following address: . It is the responsibility of the Responder to periodically check this website for any Solicitation Addendum. This page is used to acknowledge any and all addendums that might be issued. Any addendum issued within five days of the solicitation due date. will include a new due date to allow for addressing the addendum issues. Your signature indicates that you took the information provided in the addendums into consideration when providing your complete response. Please sign and date: 9 . ADDENDUM NO. 1 Acknowledgement Sig ure Date ADDENDUM NO. 2 Acknowledgement Signature Date ADDENDUM NO. 3 Acknowledgement Signature Date If no addendums were issued, indicate below, sign the form and return with your response. Firm Authorized Signature Available online at Page 27 0f 32 Solicitation No: PC-130619 wide open apportunr'ly esponder?s Checklist RFP PC-130619 Bad Check Enforcement Diversion Program Services Pinal County Finance Department 31 N. Pinal St. Bldg. A P.O. Box 1348 Florence, AZ 85132 RESPONDERS CHECKLIST Yes/No Did you sign your Offer sheet? Did you acknowledge all addendu ms, if any? n. Did you complete all required Response Forms? Did you include your W-9 Form? Did you include any necessary att achments? Is the outside of your submittal marked with the Solicitation Due Date and Time? Did you include one original and the required number of copies? Did you follow the order for submissions of documents? Did you include proof of insurance(s) if requested? Solicitation No: PC-13QS19 Available online at Page 29 of 32 mmodOz ResPonse Form 1 RFP 30619 31 N. Pinal St. Bldg. A I A Bad Cheek Enforcement 8? swift init'ri Program Florence. AZ 35132 Responder Name: National Corrective Group doing business as Corrective-Solutions Responders shall complete the following Response Form. indicating their responses in the spaces provided. Additional pages may be added so long as they are clearly referenced in the spaces provided. Please note: Any exception and the total number of exceptions taken will negatively affect your evaluation score. Compliance to Terms and Conditions has been identi?ed as an evaluation criterion for this solicitation. Any exception not contained within this section of the solicitation will be deemed invalid and will not be considered. Acceptability of Responses Offers that do not include fully completed copies of Response Forms 1 and 2 may cause the entire offer to be deemed unacceptable and therefore non~responsive Forms with incomplete or unacceptable responses will also be considered non-responsive. ?1 Capacity of Responder 1.1 Responder shall describe the ?rm including company name and location. Also describe experience of staff that will be assigned to this contract. National Corrective Group, Inc. dba CorrectiveSqutions is a privately held company with its headquarters and central operation in San Clemente. Caliiomia. National Corrective Group is incorporated in the State of Delaware We have approximately 50+ full time employees in our central operation and 125+ employees and contractors around the country. the majority of them working with providing local services to prosecutors and courts National Corrective Group, inc. dba CorrectiveSolutions Is owned by Levine Leichtman Capital Partners LLCP is an independent investment management firm with over $5 billion of committed capital under management Founded as a provider of offender intervention education for prosecutors and courts. CorrectiveSolutions has grown to be the largest and most experienced administrator of Bad Check Enforcement Programs for prosecutors in the country. Additionally. CorrectiveSolutions leveraged that administrative expertise gained through the management of prosecutor Bad Che-ck Enforcement Programs to become the leading developer and administrator of misdemeanor offender programs for prosecutors, courts. and probation CorrectiveSolutions Currently provides a broad range of programs and administrative services that intersect various points in the criminal justice process from pro-trial and ore-charge. to post-charge and post?sentencing Each member of CorrectiveSolutions' key management team brings an average of 14 years of experience In devel0ping and administering programs to the unique speci?cations of each jurisdiction This breadth of knowledge of the criminal juSthE system and experience In providing administrative support and cemmunication between prosecutors. offenders. courts. law enforcement. probation. and defense counsel makes CorrectiveSolutions uniquely quali?ed to serve Pinal County CorrectiveSolutions? response to RFP P0130619 Page i of 5B Fll?r'll FINAL-COUNTY Resoonse Form 1 apinaiDcourHy I In a ITIEFI RFP P04 30619 31 N. Pirliaal St. Bad Check Enforcement 8: Bug. A . . . PO. Box 1348 Diversion Program Sewices Fiorence? ?35132 For over 25 years, CorrectiveSolutions' Experienced team of professionals has delivered comprehensive offender programs and the administration of the following services. - Program development with the contracting agency. establishing programming criteria and goals I Case management I Risk Assessments I Communication with the offender (phone. mail, email and text} I Recovery of ?nes and fees - Pregram speci?c website for offenders {for fee payment. class scheduling and resource information} I Community Service I Counseling I GPS monitoring I Breath Alcohol Testing I Electronic curfew monitoring I Substance abuse support group counseling . Random drug andlor alcohol testing I Restitution recovery I Driver's re~licensing - Drug and Alcohol Accomtability Classes I Driver's License Accountability Classes I Financial accountability:r Classes Collaboration with local service providers as resource referrals for offenders: 1- Emergency and temporary housing Food banks .- Public health services Mental health services Occupational training Employment assistance .- GED I Adult Education ?r Group counseling Substance abuse support counseling Parenting resources Veterans resources Resources for the elderly Online access to case information for prosecutors. courts and law enforcement Reporting to prosecutors. courts and law enforcement (offender enrollment, completion, failures and program statistics) intervention education classes (Theft, Anger. Parenting. etc.) Community Accountability Classes (General misdemeanor) The following table contains a sampling of Current CorrectiveSolutions? contracts that demonstrate our breadth of knowledge of offender program administration These examples include administrative services we assumed from another vendor, as well as. programs we developed and launched from inception for bad check enforcement. pie-trial. deferred prosecution, diversion. probation and electronic monitoring programs CorrectiveSolutrons' response to RFP PEI-130619 Page 2 of 58 Response Form 1 . PinaICounw Finance Department RFP P0130619 31 N. Pinal St. Bldg. A .1 l. - (J Bad Check Enforcement Box 1343 n, .lepmrunrr: Diversion Program Services Florence,A285132 Sononu Courlw Snub Clan Camry Flack: County all. Cowl, MM Californi- Cllilomh M. ?but NEW on mans: nous:- mom mom? rum-11mm Nu "an VENDOR PROGRAM TYRE Dun-I um Ut?l?l'fll Fiduhlm DISH [mu ol Judy-nan! Superman mm numb PROGRAM Lmam Inmll'ls 4? in months b-H monlm 68mm sum REFERRAL P8011555 ?le?w' #1 lldumal ?annulled (an! ads (out! I drunk 5?th wlv-mlrl?lh electronically from room chutes-3n from . 1hr: County .ll) 11- mnurf PW COHERENCE 0 rue ?lo treated I Fni II Finn-w of court [mil-PHHI-I-?lmm Hum-w 01':le a! $11le vision COMMUNITY REFERRALS. Van? [and Mad ?with I Grow: mum clung II wuleme pare-mm; anger managemenll 0 4.1m 11: 1 mun Hung - Mental Hummin- lull F'1.u I [1 Vin-t a'l'innal .1an Arm" [flun?lan Pl al'n 501 in: F1. . Eldrl Rm i Supp-HI Culqu?s AA NA OFFENDER I .- based i liq-011mm 1 [Tango Lurnl qul'I and SPECIFIC (LUSH [m 3-hour :0ng . lane-x CASE I ?smell: (If - lepll'lln? rmurlod tor-anions I [ht-Ll: stain! .va i Pay-luau! 1f r-mr'l' 1 l1r- I'm. I . Paymv-r? oi 0 phm-H . ullx IrImmIo-r nut" - FI-vmw [Hoyt-5*. cm lmerduiw lumnal INTEFVMW - In: nail ni aHi-nu- . [nu-[Irmulnpurl [Maulr?m pi?tr REPORUNG. - um Idlh?l?. i-lr . It-purt'. - Lauri: pli?vLulula And [my - hu'lu'. I'll I llf?i . \I?mlanuin CorrectweSolutlons' response to RFP PCS-130619 Page 3 of 58 Response Form 1 F, PinaIDCowAty 1 meme epa men RFP P0430619 31 N. Pinal St- BldgBad Check Enforcement 8" PD. 3011348 .ili. Diversmn Program Servrces Florence. AZ 35132 CorrectiveSolutions' capacity to deliver comprehenswe administrative services that include the complex interactions between various branches of the criminal justice system is the product of suf?ment ?nanCial, human and capital Resources. decades of Experience and a highly skilled Program Development Team Corrective-Solutions deploys all of the aforementioned experience and resources in the administration of offender programs to. - Address more than 150,000 cases annually - Provide 18,000+ unique reports to Courts. Prosecutors. Law Enforcement and victims - Generate 1.7 million case management calls With offenders to assist them With complying with their court ordered conditions and monitoring their progress on a consistent bases - Send 31? 6,000+ notices to offenders including official program notices. statements. reminder notices. and referrals to community resources; each notice customized for every program and every contracting agency - Facrlitate cognitive behavioral change intervention group sessions for over 25.000 offenders - Process 100,000+ payments for restitution. court ?nes and fees. and program fees - initiate 200.000 skip trace searches for updated defendant contact information . Manage 170+ individual trust accounts that are independently audited Recover more than 320+ million in restitution. court fines and tees Resources to provide stability At all times. CorrectiyeSolutions' maintains sufficient egmpment. technology, ?nancral and human resources for the ?delity and stability of the programs and services we deliver supported by cons?istenl independent auditing and transparency with the contracting agency - 92 phone lines to handle 1 7 million+ phone calls - Independent audits of over till unique trust accounts . Consistent systems hardware. software and security upgrades - Technology infrastructure to support securely managing large volumes of offender data - Utilization of 11 servers including redundancy to protect against data loss I Owned by a 5 billion dollar management firm - Quali?ed employees. all complete background checks himllr'i'l'ri?ilnim' (.biil'r'ul? l?rmllem prior to hiring 'r?ivmrii'r. (Janitorial: CorrectiveSolutions' response to RFP Pit-130619 Page 4 of 5B Response Form 1 Pine-Inflow? inance epa men RFP P0430619 31 N. Pinal St. Bldg. A I . Bad Check Enforcement PD. 30111343 Diversion Program Services Florence.AZB?132 ii}: Nationwide Provider CorrectiveSolutions currently administers programs in more than 160 jurisdictions in 18 states across the country Each program has been developed in close partnership with the caurts. prosecutors. law enforcement. and probation. and is customized to meet the unique needs and goals of each Jurisdiction Some programs are turn?key offender programs that include a full range of Supervision sewices from risk assessments, case management. monitoring and education to programs that are strictly cognitive behavioral change intervention classes. Experienced and Knowiedgeabie Professionals.- One of CorrectiveSqutions corporate is hiring and retaining knowledgeable and experienced employees. CorrectiveSolutions' core management team has an average of 14 years of experience working with the criminal Justice system. CorrectiveSolutions currently employs Over 165 professionals across the country The followmg is a sampling of some of the quali?cations of current CorrectiveSolutions' staff serving as case managers. facilitators. offender compliance specialists. probation of?cers. systems programmers. victim services representatives. court and prosecutor liaisons. community outreach specialists. ?eld managers. accounting clerks. management and executives. Im- Diri'i'irir i ig?wric'r Bachelor of Science. Bachelor of Scrence. Somology Bachelor of Arts Social Ecology Bachelor of Arts. Social Wont Bachelor of Science. Public Safety Administration Masters in Business Administratmn Masters in Clinical Masters in Rehabilitation Counseling Registered Addiction SpeCIalist (RAE) Certified Addiction Treatment Counselor Certi?ed Alcohol and Other Drug Counselor 11+ years in probation Core Adjunct Professor Crisis Intervention Spemalist Certi?ed Mediator Certi?ed T4C (Thinking for Change] Facilitator Addiction Studies Certi?ed Re-entry Adviser (State Prison System) Certi?ed Public Accountant Masters. Human Resources and Organizational Development 20+ years experience in corrections 7+ years experience in drug court CorrectiveSolutions' response to RFP PCS-130619 Page 5 of 58 Response Form 1 . Pinalcounty RFP P0430619 Fir-33c; [?nger . Bad Check Enforcement A I .i l. . 0 Diversion Program Services P-O- Emma Florence, AZ 85132 .i'trl'i u?rllfirrll'l'l'l'flh Program Development Team To facilitate a smooth launch of any new diversion program or service. or to assume administration of existing diversion program. CorrectiveSolutions utilizes our Program Development Team. The Program Development Team is comprised of experienced managers from each core operations group that possess a thorough understanding of the capabilities of their department and their role in CorrectiveSolutions' operations as a whole. This knowledgeable group of professionals includes computer systems programmers. offender compliance strategists. case managers. operations directors. probation of?cers, ?eld managers. counselors and communications specialists. CorrectiveSolutions has developed and launched programs from their inception. as well as. assumed administrative responsibility for existing diversion services. Even for diversion programs that have been in operation for years. CorrectiveSolutions' Program Development Team starts with a blank slate and Proiect Managers work With the contracting agency to develop a work plan in our experience. even when the centracting agency has a well- de?ned scope of work. there are often processes and services that have been on the ?wish list". but were not able to be ful?lled previously ComectiveSolutions customizes every program including incorporating expanded sewices and processes as part of the scope of work. From that point. the Program Development Alarm Pf?lyt?rf .ttimigger Team takes over and can quickly take the contracting agency's vision from conception to practice. On an ongoing basis. representatives of the Program Development Team provide quality control with consistent rigorous case audits to ensure programs are operating as designed and that the desired outcomes are being achieved. The CorrectiveSolutions Program Development team's depth of experience gives our ?rm the ability to quickly and ef?ciently implement new services and programs. as well as. make process changes at any time to improve program outcomes Central Operations In order to administer offender diversion and supervision services described throughout the proposal. CorrectiveSolutions utilizes highly quali?ed local staff supported by the CorrectiveSolution' Central Operations infrastructure Upon contract award. CorrectiveSolutions will hire and train case managers to the local Pinal County of?ce to provide offender assessments and meet with offenders on a regular basis to ensure their compliance With ordered sanctions Our local Pinal County staff will be supported by CorrectiveSolutions' Central Operations which is the administrative engine that powers all of our local Program operations Our Central Operations Team of experienced case managers. lT programmers. victim sewices representatives. prosecutor and court liaisons and other specialists who work With offenders. courts. prosecutors, law enforcement and victims provide the infrastructure to deliver high quality diversion program administrative semices. CorrectiveSoiutions? response to RFP P0130519 Page 6 of 58 Response Form 1 . RFP Bad Check Enforcement Diversion Program Services Pinal County Finance Department 31 N. Final St. Bldg. A PO. Box 1348 Florence. AZ 35132 I?lNll .n hf: .Jpr'n Local Office Case Managers intake Specialists RAE: [Registered Addiction Specialists} . (in CorrectiveSolutions Central Operations I SYSTEMS ("Hunter programming Maintain all rmunulv-r walwu su?ware and hamwam Data securl'r'. Will) lull-[Lu temputer watem data harkup Hardware} sottware updates Glam-ram mall and email lt?h??s nttentterr. illng real line"- Malnlaln teleuar'n system-i. tiarjups Maintain web-utt- offender. Manage aw tile-'- F'Dulrw lulled repn?ts rm and drugjatt ohol test resullx Prep rates tor Milli! Send I epoch tn HJUHS law enlanemenl ulurs lnteta-?t prnhatlnn in?ll; er; I curt}! plum-ti nlul'. and Inral nHIr Vii-?fl; temple-hon LII LUItlrnumty hours Lll?flL?l ah.- .1: tlml'i. twin-ts lur nI-Ihatwli' l'g?aur?t?, punt-x Mainlaln case COMPLIANCE rat-me .nmmurm offenders up um status at (curt :nndmuns and amnmurnly referrals lulu:- pawnents Tm tHhtutiDn. Inuultur-ng ?385 and other tourt tor". xlledule offender's dawn."- Prmirle intmmatlon on ._Urnmumlv Answer queulitin'. rega'?lnp?. Ilttlelr-d inndilmm ?.It'tll'l.lil' rennrulr? calls In! pau?rim'lu duh". ACCOUNTING Post pay-menu from nHe-ndr-I'. Remit restitution amynu-I'ir-l Prepare and rllatrll?mte EDUCATION Pm? and lav. or I: I) 00w. NIH: l .I on law. nth-1 Hire tram Imtl Ilrtt?lr? tumult perk? manna remew'. haul: and I I3. -;-rrl Dhenders tlass attendant 9 Monitor F.1d? evaluatmm oliendt?rb Srhorlnle and rlaxnm Generate-class hasten for n-Ltl nrtorq and nmnitm HIP Inp wL-bln?l I lag-1M Fvuiucllr? 4hr! develop new ~sum] and - u: e; 1 l'n'nma study UIJIJKS. tit-View .nm on a weekly harm. 1" ontmn all ?lli-ItJIInllx (In soetitltatlons 4. ?in? Irw- mars tn applupnatr departments Ir." and - Larrettwe atlIDn-L Her nperatmnl. changer. that will l" CorrectweSolutIons response to RFD P0130619 Page of 58 Response Form 1 . Fina. Count, RFP PC-1 30619 Finance Department 31 N. Bad Check Enforcement Bldg: A . 'r Diversion Program Services PO- BOX 1348 Florence. AZ 85132 iipi'ii Upon centract award. CorrectiveSolutions will hire a local Diversion Program Director and Case Managers to manage the local operation. These employees will be supported by the Central Operations team The following members of CorrectiveSolutions management and executive learn listed below combined has over 40 years of experience in the administration of offender programs and will be assigned to assist in the launch and ongoing operations of the Pinal County programs Executive: Mats Jorisson. Chief Executive Of?cer is CorrectiveSolutions chief executive and responsible for corporate leadership Mats has over 17 years of experience with providing programs and services to the criminal Justice system. and a total of 32 years of management and executive experience in the US and internationally. Mats holds a Masters Degree In Business and Marketing. Kristy Silguero. Senior Vice President-serves as the Client Representative of CorrectiveSolutions for the Western US. and her responsibilities include program development. account management and ongoing client relations Kristy has been With CorrectiveSolutions for 20 years and has a depth of experience in all program operations Karen Boyd Senior Vice President is responsible for business and pragram development and brings 20 years of experience with administration of offender programs Karen seetired and maintained relationships with the nation's top retailers including Wal'Mart. Kroger, CVS. Walgreens and Target as paniCIpants in the prosecutor's Bad Check Programs. She has managed legislative efforts for offender programs Karen studied biochemistry and spent time working at an innencily non-pro?t homeless shelter prior to icining Corrective-Solutions Ogeratr?ons: Geraldo [Jami Flores. Director of Program Operations. is responSIble for new program start ups. and managing new service launches. As New Program Director. Jerry coordinates the hiring of staff systems integration and development of processes. Jerry spearheads trouble shooting of any systems integration issues and is a member of the Audit Committee Jerry has 13 years of experience with CorrectiveSolutions Jerry is bilingual in English and Spanish Gerald Crossley. IT Programmer has 10 years of experience in specialized computer programming for criminal Justice programs. Gary handles programming. maintenance and processing of CorrectiveSolutions Case Management Program and is lead on developing specialized reporting and processes as required by each client Gary holds a Bachelor's Degree in Geography and Busrness With an emphasiis on IT and a Masters in Business Administration Jessica Hemandez. Program Operations Coordinator started with CorrectiveSolutions as a compliance speCialisl and was quickly promoted to a Project Manager Jessica is respon5ibie for ensuring programs run smoothly and all administrative functions are being performed to client specr?cations Jessica holds a Bachelor?s Degree "1 a Master's Degree in and is currently working towards her Doctorate Degree in Jessica is bi-iingual in English and Spanish Amy Boyd. Protect Manager GPS Monitoring is responsible for establishing inclusion and exclusmn zenes for offenders on GPS monitoring and supervised electronic con?nement Duties also include offender orientation and verification of approved activities Amy holds a Bachelor's Degree and a Master 5 Degree in Geography With a specialization in CorrectiveSolutions? response to RFP PEI-130619 Page 8 of 58 Response Form 1 . magnum, RFP PC-130619 $53?th . I . Bad Check Enforcement 8: BldgA i A I. 'r Diversion Program Services Florence. AZ 85132 it?trlfi James Garey. Case Manager holds a BS in Public Safety Administration and has over 20 years experience in the corrections ?eld. James is responsrbie for asserting offenders complying With all court ordered conditions James has been a part of the CorrectiveSolutions team for 9 years and was recognized as Department Employee of the Year in 2006 Jon Johnson. Director - Jon holds a Master?s Degree in Criminal Justice and has over 35 years experience as a sworn law enforcement of?cer where he served as a police of?cer. detective. lieutenant and ultimately Captain. Jon holds licenses under FCIC i? NCIC. EAgent and Accurint Jon is also an adjunct professor teaching various classes in criminal iustice. Frank Romero. Manager. Offender Electronic Monitoring Specialist has over 3 years experience as a Probation Case Manager specializing in Electronic Monitonng of o?endErs Frank's area of expertise includes GPS monitoring, RF curfew monitoring, BAT (Breath Alcohol Testing) monitoring including eqmpment speci?cations. operations procedures, setting parameters for each piece of equrpment (eg. inclusion zones. exclusion zones. Curfew hours. etc trouble shooting and software support. Frank has specialized certifications in IT Network Administration and Computer Maintenance Frank is bilingual and ?uent in English and Spanish Bill Crelcher. Case Manager and Program Director - Bill holds a Bachelor of Arts degree in Somal Ecology with a specialization in and Social Behavior. He is a Registered Addiction Specialist and spent years serving as a Drug Court Counselor prior to joining CorrectiveSolutions. Bill is responsible for administering risk assessments, making community referrals. and monitoring offender compliance with court ordered conditions. Bill also serves as a liaison to the courts Martha Renten?a Group Session FaCiIitator holds a Master's Degree in With an emphases on Marriage and Family Therapy and a Bachelor's Degree in Organizational Leadership Martha serves as a facilitator and instructor for CorrectiveSolutions group sessions Martha is a Mental Health Cliniman and is bilingual in Spanish and English Her experience includes work With Post Conviction Drug Court Mental Heatth Systems and Parenting instructor. CorrectiveSolutions utilizes all of the aforementioned experience and resources to deliver Bad Check Enforcement and Diversion Program Services. CorrectiveSolutions capacity to deliver these servrces is described in the following Statement of Approach and Scope of Work for both Bad Check Enforcement Programs and Diversmn Programs STATEMENT OF APPROACH - BAD CHECK ENFORCEMENT PROGRAMS CorrectiveSolutions approach to Bad Check Enforcement programs is to administer a means to hold offenders accountable for writing bad checks. provide victims a no cost resource to help recoup their losses. reduces the resources and administrative burden on the prosecutor's office and provide behavioral intervention classes for offenders All programs administered by CorrectiveSolutions are designed to hold offenders accoontable for their actions. while at the same time providing tools to change these negative behaviors in the future. The ultimate objective is to fundamentally rehabilitate the offender Low recidivism is always the goal CorrectiveSolutions administered Bad Check Enforcement Programs are operated at no cost to victims or to the County of Final, program fees paid by the bad check writers fund program operations CorrectiveSolutions' response to RFP P0130619 Page 9 of 58 Response Form 1 . Pina County RFP 30619 Finance Department 31 N. 53!. Bad Check Enforcement 8: EMSDiversion Program Services 30* 1343 Florence. AZ 85132 _i'm'i up, -: .uyiriri?mrrf?, I I I SCOPE OF WORK BAD CHECK ENFORCEMENT PROGRAMS CorrectiveSolutions? Scope of Work for the provision of \ul?nmm- Bad Check Enforcement Program administration for Pinai County includes all necessary staf?ng. eddipment. 3-. computerized case management software and hardware. restitution reccwery and disbursement. victim ?35 services and offender education in order to monitor check writer repayment of restitution and completion of . a financial accountability class i Additionally. CorrectiveSolutions proviides reporting to - I the Prosecutor and any other entity as directed by the victim serrwces i Prosecutor Reporting includes Summary reports as well as. detail reports to the exact speci?cations of Final County 21mins? CorrectiveSqutions' Bad Check Enforcement Pregram f- - Services are crowded at no cost to Pinal County or to I INTERVENTION EDUCATION 1 bad check victims All Program costs are borne by the 1 I check writers . mm ]i CorrectiveSqutions Bad Check Enforcement Program Includes - Intake of bad check complaints (paper and electronic: - Computerized Case Management System a fully integrated accounting system that tracks every action taken on each bad check case - Ongomg software and hardware maintenance and upgrades - Highly trained case managers - All communication With offenders via written notices. phone calls and text messages (with the expressed authorization of the offender) - Dedicated Victim Services representatives to aesisl bad check victims With instructions on how to utilize the program. guidelines for contacting offenders and case status updates - All necessary forms. intake. prosecution. etc. - Community outreach and program marketing - A dedicated Pinal County Bad Check Enforcement Program hotline and website for check writers - A dedicated Pinal County Bad Check Enforcement Program Victim hotline and website for ?ling bad check complaints - 24!? online access to CorrecttveSolutions computerized case management system for authorized representatives of the Prosecutor 5 office - Collection and disbursement of victim restitution - Case preparation for filing of criminal charges . Live offender intervention education - Qualified fac?itators to teach behavioral intervention classes for check writers - Well defined dispute process fer check writers CorrectiveSoiutions response to RFP PIS-130619 Page 10 of 58 Response Form 1 . Pinal County RFP PC-1 30619 Fingyc: Bad Check Enforcement 8. gm A it i. . Diversion Program Services P-O- 30x13? Florence. AZ 85132 ri'iri'i riyii'rr The following provides greater detail on the services provided by CorrectiveSolutions in the administration of Bad Check Enforcement Programs. Program Development Upon contract award. CorrectiveSolutions immediately meets with the County Attorney to establish the parameters of the Bad Enforcement Program. CorrectiveSqutions does not exercise any discretion with Program operations: therefore. all critical program criteria must be established prior to Implementation. These parameters include: - Intal-te Criteria. including, but not limited to: Which types of checks are allowed into the Program (eg. NSF. Account Closed. Refer to Maker} If applicable. determine a maximum dollar threshold (e no checks with a face amount greater than $1.000) Time frames {eg checks must be submitted within 90 days of date written} . Prosecution Criteria for cases that fail the Bad Check Enforcement Program. including, but not limited to. Supporting documentation and evidence If appiicabte. a minimum dollar threshold Times frames (eg number of months prior to statute of limitations) Victim requirements - Policies and procedures for handling cases bemg disputed by the check writer as being ?led in error- Supponing documentation required Communication protocol Resoiution procedures Intake - Bad Check Complaints Depending on the preferences of the County Attorney. CorrectiveSolutions offers several different process options for bad check case referrals. Additionalty CorrectiveSolutions has the capacity to develop an alternative referral process should the County Attorney desire a different solution to better serve the needs of Pinal County Option 1 Direct referrer from victims to CorrectiveSoiurions Bad check victims witl complete a Pinal County Bad Check Crime report and send bad check complaints via mail or electronic means [?led directly through victim website or placed on a secure ftp} directly to CorrectiveSolutions. CorrectiveSolutIons Will then screen the case based on the criteria established by the County Attorney and enter eligible cases into the CorrectiveSolutions computerized case management system. Option 2 Victim referrals from the County Attorney?s Office Bad check victims will complete a Bad Check Crime Report and send bad check complaints directly to the County Attorney's of?ce. A designated County Attorney's of?ce employee Will be responsible for screening the case for eligibility and then forwarding the case to CorrectiveSolutions via mail or an electronic means CorrectiveSolutions response to RFP P0430619 Page ii of 58 Response Form 1 . Pinal County RFP PC-1 3061 9 ?gment . I . Bad Check Enforcement Bldg. A . . . . PO. Box 1343 Pt n?t :jirt?yunillmr: Dwersron Program Services Florence. M35132 Option 3 - Victim referrals from iaw enforcement Bad check victims will complete a Bad Check Crime Report and send bad check complaints directly to their local law enforcement agency A designated law enforcement agent will be responsible for screening the case for eligibility based on the County Attorney's criteria and then fonivarding the case to CorrectiveSolutions via mail or an electronic means. Offender Communication CorrectiveSolutions maintains contact with check writers via a carefully planned communication strategy that includes a series of notices and phone calls. CorrectiveSolutions continually monitors program performance through well de?ned metrics and adjusts communications strategies daily based on offender responses Our restitution rec?overy philoerphy centers around a customer service approach to check writers and offering a quick resolution to a problem that has been ignored Our professional and courteous case managers are skilled at guiding check writers thr0ugh the steps to complete all program requirements and establish a payment plan to satisfy payment of restitution and program fees. The ability to talk to professional case managers who are compassionate and understanding has been shown to driver greater check writer compliance. Every check writer referred to the Bad Check Enforcement Program recerves multiple letters and phone calls in an effort to obtain offender compliance with program requirements. if all attempts fail, the case is forwarded to a Case Specialist in our Prosecution Services Department for review If the case meets the prosecution criteria established by the County Attorney, the case will be prepped and forwarded to the County Attorney's of?ce for ?ling of criminal charges. Our proprietary software creates a chronological due-diligence sequence that permanently records and time stamps ALL recovery. accounting, case management and class scheduling activities The software also tracks the age of each case relative to the statute of limitation Written communicatiOn; CorrectiveSolutions sends bad check writers 3 number of ore?approved notices on behalf of the County Attorney's Of?ce Those mailed notices are followed by phone calls from case managers. If mailed notices are returned as undelivered (bad address), or phone calls are unsuccessful (bad number) we perform skip searches to ?nd newicorrect addresses and phone numbers These efforts increase program results. aiding all parties in successful resolution to the case All notices and phone scripts are approved in advance by the County Attorney's Of?ce CorrectiveSoluttons employs an extensive letter series (customized by the County Attorney's Of?ce to meet the precise needs and requirements of Pinal County) of 50 plus letters to effectively communicate wrath Victims of bad checks and Bad Check Enforcement Program participants. Letters exist to address most every type of Circumstance that may arise. Includlng fraud, identity theft and disputes - Address Veri?cation - As a result of CorrectiveSolutions' continuous investment in the newest available mail technologies. we are able to accurately contact more check writers This results in higher recovery rates for the Bad Check Enforcement Program. Prior to mailing letters. all addresses are screened through the National Change of Address Veri?cation Database To reduce the likelihood of bad or ?ctitious addresses. we use proprietary software that veri?es zlp+4 addresses prior to mailing CorrectiveSolutions response to RFP PIE-130619 Page 12 of 58 Response Form 1 . PinalCounty RFP PC-1 30619 sum Bad Check Enforcement BldgDiversion Program Services 9030" 1345 Florence. AZ 35132 it ?If! n?i?lfb'ff 'J?fllfitll'f?n'th?y - Skip Search - Upon encountering a bad address or a bad phone number. a skip search is conducted to attempt to locate the check writer Our tools include updated directory information and nationwide skip searching databases. To further improve the quality of these searches. CorrectiveSolutions subscribes to LexisNeXIs. the leading global provider of information solutions Access to these databases represents a signi?cant investment to maximize the reach of your Bad Check Diversion Program. Dedicated Pine! Countyr Program Tefeg?one Numbers: CorrectiveSolutions assigns unique telephone hotline numbers. one for victims. and one for bad check writers. These unique phone numbers are fully integrated Into our Case Management system and allow case managers to more quickly access case information and deliver prompt. courteous and correct information to victims and check writers alike CorrectiveSolutions consistently monitors case managers for call quality to safeguard that all check writers calling or receiving a call from the Bad Check Enforcement Program are very satisfied with the sooner; and perceive it as helpful and supportive. Many check writers are delighted that a contact with the Bad Check Enforcement Program. under the circumstances. can be so pleasant and positive. CorrectiveSolutions has reached this best-in-class level of customer service through years of consistent recruiting and continued training of its staff. together with a rigorous quality control program that measures check writers' satisfaction on an ongoing basis We utilize consistent scripting. a real-time computerized management system serving up reminders to each case coordinator. and daily monitonng by our senior and executive staff to ensure proper courtesy. tone. and message. NR interactive Voice Recognition System CorrectiveSolutions handles a large volume of phone traf?c. utilizing best-in-class telephone equrpment. At the core of the phone system is a sophisticated interactive Voice Recognition (NR) application that facilitates ef?cient call routing by capturing speci?c case information and the needs of each caller. Additi0nally. the NR allows check writers to pay restitution and schedule class. and allows victims to review case status and receive additional crime reports 24!? CorrectiveSolutions phone system tracks all calls and reports statistics ?real-time This information is used by the call center to gurde planning and staffing decisions. to ensure we continually deliver the best customer service possible. Pinai County Bad Check Enforcement Program Website Many check writers and bad check victims that particupate lf'l CorrectiveSolutions administered Bad Check Enforcement Program prefer to interact the program via the Internet. To address the needs of this segment of the populations. CorrectiveSolutions provides a website that gives check writers the option of making restitution payments. setting up payment plans and scheduling their Finanmal Accountability classes Victims also have access to a unique websne that provides detailed information on the guidelines of each Bad Check Enforcement Program and instructions for ?ting a bad check complaint. as well as. following up on the status of an existing complaint CorrectiveSolutions' response to RFP P0130619 Page 13 of 58 Response Form 1 Pinal County RFP P0130619 Egg?? Bad Check Enforcement Bldg. A . . - .. PD. Box1348 I I It: i Diver5ion Program Servrces Florence. M35132 Victim Services CorrectiveSolutions provides a dedicated Victim Services Department that provides assistance exclusively to bad check victims This department is equipped to serve victims through live interaction with victim services representatives by phone. through an automated voice response system. as well as. a Pinal County Bad Check . Enforcement website a: .. I By calling the Pinat County Bad Check no b?t-nm-m-w Enforcement Program Victim Hotline. victims can speak to a victim service representative ,9 - - I and obtain the followmg - - ma - Detailed instructions on how to participate in the program. . . . . - Tips for accepting checks - Status of cases submitted to the program . Update contact information Request crime report and program brochures Victims can also check the status of their cases online as well as download additional Bad Check Enforcement Program crime reports from a customized Pinal County Bad Check Enforcement Program website. website allows local merchants to ?le checks and submit attachments and infon'natton online Restitution Recovery and Disbursement One of the primary objectives of the Bad Check Enforcement Program IE to recoup victim losses by enforcing check writer's to make good on their worthless checks. This Is accomplished through a robust case management system. a re?ned communication strategy. skilted case managers and convenient payment options. CorrectiveSolutions recovers and disburses miltions of dollars in victim restitution every year Check writers in Bad Check Enforcement Programs administered by CorrectiveSolutions have the option of paying their program balances in full. or committing to a reasonable payment plan All payment plans are established in accordance With the criteria set by the County Attorney to 9. minimum payment amounts mattimurn number of payments. etc.) Check writers are provided a variety of options for making restitution payments including a Money order or cashier 5 check {mailed} - Electronic check over the phone or the web a Credit card or debit card over the phone or the web - Credit card or debit card payment over the (Interactive Voice Response phone system) - Western Union CorrectiveSolutions response to RFP Page 14 of 58 Response Form 1 . Fina. County RFP [30-130619 Finance Department 31 N. Pine! St. Bad Check Enforcement Bldg. A it I. - Diversion Program Services PD- 303 1343 Florence. AZ 85132 .?i'trf'i These multiple payment options increase the compliance by making the process easy for the check writer The County Attorney. of course. may choose the payment alternatives best suited for their Program. When a check writer makes a payment. our accounting department records the transaction in our proprietary case management system. Our system maintains full accounting records of all payments and allows for future reports and audits of all payments and disbursements. Victim restitution payments are remitted via a paper check or an ACH transaction on a weekly or basis complete with supporting remittance documentation. Community Outreach To promote the Bad Check Enforcement Program in the local business community. CorrectiveSolutions executes a public outreach campaign. Our community outreach effort is unmatched by any provider in the industry. As with every aspect of our commitment of service to Pinal County. the public outreach is customized to the needs of the County Attorney and the local Pinal County businesses. The goals of the outreach effort are: - lncrease awareness of the County Attorney's Bad Check Enforcement Program among local merchants - Provide information on program enhancements like a new website. online complaint ?ling and dedicated victim hotline - Create positive public perception of the County Attorney's Of?ce among the local business community In order to accomplish these goals, Corrective Solutions deploys a comprehensive public outreach plan with the goals of reaching more merchants and making the Program more visible and more easily accessible to local merchants The components of the public outreach include. - Law enforcement contacts - Outreach to Chambers of Commerce and other local business organizations - Merchant group meetings - Direct Mail to the merchants - Regular email communication with existing merchants as well as with new merchant partiCIpants. - Direct mail and email that drive traf?c to the new website that allows for merchants to ?le checks online - Use of ?milestone" events such as reaching certain levels of restitution recovery leg. $2 million restitution recovered. etc.) These events are publiCIzed in local press and through merchant meeting events As always. all public outreach and changes in public Outreach will be discussed with and approved in advance by the County Attorney's Of?ce CorrectiveSolutions' response to RFP P0130619 Page 15 of58 Response Form 1 . Pinal County RFP PC-130619 Finggc; gsv?rgnent Bad Check Enforcement Stag: t? A I. - Diversion Program Services P-O- 30* 1343 Florence. AZ 35132 Direct marketi'n A very Important component of public outreach is the use of mait and email. Many small businesses and retail stores are not members of the Chamber of Commerce nor do they have the time to partiCipate in Chamber events or other business group meetings. To reach this group of merchants CorrectiveSolutions has an ongoing mailinglemailing program This program is managed by Our Territory Manager in deeperation with your program liaison On a regular basis. selected segments of the retail businesses are selected and targeted with a mailing The cost for any mailing is absorbed by CorrectiveSolutions Offender intervention Education One of the pnmary objectives of a CorrectiveSolutions administered Bad Check Enforcement program is to provide intervention education for offenders to reduce the likelihood of re-offending. CorrectiveSolutions utilizes cognitive behavioral change curriculum that has the bene?t of 20+ years of fine-tuning to constantly improve outcomes and produce the lowest recidivism rates in the country CorrectiveSolutions "Checks Balances" Finanmal Accountability classes are taught by highly skilled instructors that undergo rigorous training that focuses on facilitation rather than lecturing. do not tell particrpants what they need to know, but rather asl-c participants pivotal questions that guide them to produce their own solutions - the ultimate learning modality. Facilitators start the sessions by creating a safe and trusting environment for offenders and then proceed to engage in exercises and discussions specifically de5igned to move offenders through the change process Curriculum focuses on values. attitudes and beliefs and systematically leads offenders to the point of recognizing that their values are not aligned with their criminal behavior Thoughtfulty incorporated exerCtses provide practical tools for managing stress. ?nances and health to prowde a foundation for personal responSIbility and better chorces in the future The dynamic learning experience of the Checks Arid Balances Sessions requires instructors that not only have academic credentials. but those instructors that also have experience in group facilitation For this reason many of CorrectiveSolutions' instructors have group counseling experience in addition to advanced degrees The following is an example of the experience and credentials of CorrectiveSolutions instructors - Registered Addiction Specialist - Certified Addiction Treatment Counselor - Certi?ed Alcohol and Other Drug Caunselor - Core Adjust Professor - Cl?lSlS Intervention Specialist - Certified Mediator . Certi?ed T4C [Thinking for Change] FaCilitator - Addiction Studies Certified - Re-entry Advisor (State Prison Systeml - Bachelor of Soience, - Masters in Clinical - Member American Association CorrectiveSolutions response to RFP Page 16 of 58 RFP P0130619 Finger: Bad Check Enforcement Bldg. A . . PO. Box 1348 af?x?: I Dwersron Program Services Rommel M85132 Live Instruction: Classroom and Webinar Options The hallmark feature of CarrectiveSolutions' administered Bad Check Enforcement Programs is that all of our "Checks and Balances" Financial Accountability classes are delivered in a live instruction format. In addition to classes taught in a classroom environment, CorrectiveSolutions' also fac?itates live group sessions via an live online webinar. Unlike typical "read and test" types of online classes. CorrectiveSolutions' online sessions are facilitated by the same instructors used for classroom instruction and are accompanied by an additional facilitator that tracks offender's participation throughout the entire session The audit tools built into the webinar prevent offenders from not being actively involved {eg surfing the intemet instead of focusing on the class) and frequent quizzes requiring their immediate responses keep offenders engaged Additionally. there is a chat feature that allows facilitators to field questions. solicit responses. questions and comments from offenders to keep the session content dynamic and relevant to participating offenders Reporting CorrectiveSolutions has an unlimited capacity to provide a variety of reports to the County Attorney and can customize these reports to capture the information that is most critical to Final County -- - CorrectiveSolutions can create summary reports capturing case volume, restitution recovery statistics and recidiwsm rates, as well as. detailed reports of every payment. class rosters. etc New reports can be added at any time. Bad Check Enforcement Program liaison To facilitate ongoing communication with the County Attorney's of?ce and ensure CorrectiveSolutions is administering the Bad Check Enforcement Program to the precrse speci?cations of the County Attorney. CorrectiveSolutions recommends a single individual within the County Attorney's Office be de5ignated as the Program liaison. This individual will serve as CorrectiveSolutions direct contact for day-to-day operations questions and program enhancements Our Senior Vice President. Kristy Silguero will serve as the executive CorrectiveSolutions liaison to the County Attorney Of?ce and the local Pinal County Diversion Program Director will serve as the main contact for day-to-day operations issues CorrectiveSolutions' response to RFP P0130519 Page 17 of 53 Response Form 1 . Pinal County RFP Finance Department 31 N, P'nal St. Bad Check Enforcement 8r singDiversion Program Services Florence. AZ 35132 .. tr STATEMENT OF APPROACH - DIVERSION PROGRAM SERVICES CorrectiveSolutions approach to Diversion Program Semices is to provide an alternative to formal Drosecution that - Holds offenders accountable for their crimes - Protects public safety - Minimizes offender interactions with the criminal iustice system - Reduces the resources recurred by the County Attorney?s Office and the Courts - Proirides community resource referrals for offenders to address their criminogenic risk factors Delivers intervention education to rehabilitate offenders - Helps offenders avoid a criminal record if possible - Costs of operation are funded by fees paid by the offender Like other CorrectiveSolutions Programs. the ultimate objective of the DiverSion Program is to fundamentally rehabilitate the offender and break the cycle of criminal behavior and reduce the likelihood of repeat offending SCOPE OF WORK DWERSION PROGRAM SERVICES CorrectiveSolutions is proposing provrding Diversion Program services to Pinal County for offenders who have been charged With committing a misdemeanor crime The scope of servrces to be provided includes all necessary staf?ng to supervise offenders an of?ce location Suitable for meeting with offenders within Pinal County. face?to?face meetings. ?nes and fee recovery and disbursement. restitution recovery and disbursement, counseling, group sessrons. monitoring of ordered sanctions including community service, drug and alcohol testing and electronic monitoring toasswe. active. GPS and Curfew) CorrectiveSolutions Diversion Program Servrces to Pinal County include - All recurred staffing and quali?ed case managers to er-crrmurm- Div-mm Meal?3cm ?we" supervise the caseload of offenders - Background screening of CorrectiveSolutions personnel - A local Pinal County office for face?to-face supervision appointments. offender education classes, etc - A computerized Case Management system that tracks every action taken on each case including a fully integrated accounting system - A dedicated CorrectiveSolutions liaison for Pinal County - 24;? online access to CorrectiveSolutions computerized case management system for the Ocunty Attorney andior other authorized representatives - Offender needs assessments CorrectiveSolutions' response to RFP PCS-130619 Page 18 of 58 Response Form 1 . Pinal County PC-1 30619 Bad Check Enforcement Bldg. A I I. . Diversion Program Services 90? 1343 Florence. AZ 85132 Lf'frir - Ongorng communication with the offenders via phone calls. text messages {with offender consent). written notices via mail and email - Face-to-face supervision meetings with offenders. - Collection and disbursement of ?nes. fees and victim restitution. - Referrals to community rescurces for offenders (food banks. emergency shelter. veteran?s resources. etc 1. - Referrats to treatment program providers - Offender intervention education. - GPS monitoring (passive. active. curfew, inclusion andfor exclusion zones} - House arrest - Drug and alcohol testing Community Service superviSion - Indigent offender supervision - DUI offender supervision - Domestic violence offender supervision - Reporting of arrests and violations of diversion program conditions . Filing of revocation non-compliance membrandums with the Ocunty Attomey - Offender Advocate Ombudsman - Customized reporting; summary and detail reports As evidenced in the diversity of current CorrectiveSolutions' programs described throughout our proposal. our company has the experience and resources to deliver Diversion Program Services to Pinal County. In addition. CorrectiveSolutions has the expertise in developing speCialized programs and services designed to meet the unique challenges and objectives of Pinal County CorrectiveSotutions does NOT offer a service offering and our ability to create a highly customized program and administrative services precisely to Final County?s speci?cations is unmatched In the industry. We have the ability to customize the overall operating procedures. as well as. the level of corrective action needed for each offender based on the guidelines and preferences of the County Attorney . All CorrectiveSqutions' diversion programs and services are administered FOR the ciient. and TO the client's specifications: whether the contracting agency is the County Attorney. the courts. or probation Although every program has elements that are unique to each jurisdiction. there are common components to every program. The processes and procedures described throughout this proposal can easily be customized and executed in a different way to meet the unique requirements of Pinal County Local Diversion Program Of?ce Upon contract award. CorrectiveSolutions will secure an office location Pinal County and if possible. centrally located to the County Attorney's of?ce. At a minimum. the of?ce Wlii be staffed from 8AM to 5PM Monday thrOugh Friday. CorrectiveSolutions typically offers 1-2 days per week with extended hours and alternating Saturday hours to accommodate offenders that are employed during normal business hours CorrectiveSqutions? response to RFP Page 19 of 58 Response Form 1 . pinai County RFP P03130619 ina . Bad Check Enforcement Bldg(?Dirty i 'r DiverSion Program Sennces Florence? M35132 flint-:1. ?Atrium: f?mgrt-m! ?firs:- For added convenience and service to Offenders. CorrectiyeSolutions will proyide 24f? access to a unique Pinal County Dryersmn Program websde that provides offenders with a means to access the current status of their diversion program sanctions, make payments for diyerSion fees. ?nes and fees. and victim restitution. schedule group sessions, and obtain community resource information Offenders also have access 24!? to a toll-free dedicated Pinal County DiverSion Program Hotline that allow offenders to make payments Via a secure IVR {Interactive Voice Response) system Case Referrals Depending on the preferences of the County Attorney, CorrectiyeSolutions receives case referrals yia several different process options Option 1 Direct referral from County Attorney via referrer form The COunty Attomey idEnti?es eligible diverSIon cases at or before an arraignment hearing. completes a referral form of all critical offender information and then sends the form we fax or email to CorrectiveSolutions. CorrectiveSolutions is responsible for creating any requwed forms. or the County Attorney can utilize any existing referral form that captures all of the essential PMs-hull offender information and the detaits of the diverSIon offer Option 2 - integration with the County Attorney's Case Management System The County Attorney identi?es eligible diverSion cases, notates all critical offender information in the office?s case management system and then transmits the case referral electronically to CorrectiyeSolutions CorrectiyeSolutions IT staff will work the County Attorney's office to obtain electronic case file data layouts and coordinate data transfers Eligible cases wull be uploaded into CorrectiveSolutions case management system we a seCure FTP CorrectiyeSqutions response to RFP PIC-130619 Page 20 of 58 Response Form 1 . Pinal County RFP P0130619 Pings; gie'ga?nsntieni Bad Check Enforcement 8: drug A A l. . Diversion Program Services 1343 Florence. AZ 85132 riyii'ii -iyiyirii'frittli't Option 3 - Referrals via court docket Based on the criteria set by the Caunty Attorney. a designated CorrectiveSoluticns case manager would review the court docket and identify eligible cases. Offender information would then be entered directly into CorrectiveSolutions case management system. CorrectiveSoluticns would work with the County Attorney to ensure designated staff has all the proper background checks and security clearances to access the court case management system. CorrectiveSolutions currently receives referrals via all of the above listed options. If a different referral process is desired by Pinal County. CorrectiveSolutions can easily adopt new protocols for receiving cases intake screening Diversion supervision appointment The intake screening of each offender will take place at an of?ce within Pinal County and if at all possible. conveniently accessible by public 0 transportation and the County Attorney's of?ce. Upon contract award. CorrectiveSolutions will proceed with securing an appropriate office location that provides the best geographic coverage A face-to-face intake screening be conducted at the CorrectiveSolutiorts Diversion Program of?ce in Pinal County During the intake screening. the Case Manager will assess each offender utilizing a - proprietary and economic assessment tool to identify the offender?s major criminogenio risk factors and the needs that may have precipitated the defendant's criminal behavior. The assessment addresses physical and mentai heatth. family relations. living conditions. ?nancial situation. stress and addictions. During the intake meeting. the Case Manager will also perform the followmg? - Review the sanctions required as part of their diversion offer and review the terms and conditions of the diversion program (length. reporting requirements. required fees) with each offender - Explain the penalties for failing to comply with the terms and conditions of the diversion program - Provide information on how to ful?ll any sanctions required by the County Attorney eg drug testing. electronic monitoring, and community service - Supply information on any reowred classes or treatments and provide a list of County Attorney approved providers - Provide a list of referrals to Community Resources that can provide support to address the offender's speCI?c criminogenic risk factors (education. employment resources. physical and mental heaith resources. family relations. living conditions. emergency food and housing. etc] - Take payment for the diversion program fee and explain options for making future payments {online phone IVR. mail} - Schedule any reduired future check-ins. andtor group sessions - Obtain any new or updated contact information from the offender - Verify employment and income CorrectiveSolutions' response to RFP P0430619 Page 21 of 58 Response Form 1 . Pinal County RFP P0130619 Bad Check Enforcement Btdg. A - . PO. BOX 1348 ringing}: I Dwersron Program Servrces Florence. M35132 The Case Manager will notate the case ?le with the outcome of the intake assessment and will schedule supervision appointments At the conclusion of the intake meeting, the Case Manager will provide the offender with their diversion plan which Wt? outline all of the above and include pertinent deadline dates. Offender Communication individuai Counseiigg - Face to Face Supervision Meetings To support offenders through the change process and to ensure they are ful?lling the requirements of the diversion program, CorrectiveSolutions employs a very robust case management process utilizing our local case managers and our well-developed Central Operations infrastructure. Case Managers have individual counseling and supervision meetings with offenders at least once per month at the local CorrectiveSolutions diversion office in Pinal County During these face to face interactions. case managers will review the offender's progress towards completing all court ordered sanctions. as well as. steps taken to avail themselves of community resources. These in person interactions with the offenders provide case managers with the opportunity to ask probing questions and make observations that provide a better assessment of the offenders progress in complying the terms of the diversion program Written Communication Face to Face diversion supervision meetings are supported with a strategically planned communication strategy that includes written notices sent via mail. email and text message These written notices include case statements that summarize the status of all court ordered cenditions. deadline reminder notices. class reservation notices. notices of failure to comply with court ordered conditions. and missed class notices. All notices are recorded in the offender's case ?le in CorrectweSolutions case management system and a digital image of the notice, including date and time become a permanent part of the case file. In instances where an offender's address or phone number is reported as invalid, CorrectiveSolutions perform skrp-tracrng This process is highly automated; disconnected phone numbers and bad addresses are automatically batched and sent to our skip-tracing vendor Results are automatically imported into our system and are presented the next day to the case management team Letters returned are resent automatically when new address information is obtained Dedicated Pinai County Diversion Prourgm Teiephone Numbers: CorrectiveSqutions will assign a unique telephone hotline number for the Pinal County Diversion Program This unique phone number is integrated into our Case Management system and is available to provrde asarstance to offenders to re-schedule appointments. schedule payments and classes. obtain community resource information and update case balance information The hotline phone number is answered by CorrectiveSolutions case coordinators at CorrectiveSolutions Central Operations and is networked to the local Pinal of?ce The Central Operations case coordinators serve as support to the local case managers and can prowde assistance offenders when local case managers are unavailable Should an offender need to speak directly to their case manager. the call is immediately transferred to the local of?ce CorrectiveSolutions' response to RFP P0130619 Page 22 of5El Response Form 1 . pm. County RFP [30-130519 Finance Department 31 N. Pine! St. Bad Check Enforcement Bldg. A . . 1:2 1 ?New? ngra'? Sew'ces FlorencaAZEi?mz CorrectiveSolutions compiiance director consistently monitors the phone interactions of the case coordinators for call quality A well de?ned call quality scorecard is used to evaluate couneousness. tone and acouracy of case information provided to offenders. As with all CorrectiveSolutions programs. we utilize conSistent scripting. a real-time computerized management system serving up reminders to each case coordinator. and daily monitoring by our senior and executive staff to ensure offender interaction is positive and productive interactive Voice Recognition System CorrectiveSolutions handles a large volume of phone traf?c. utilizing best-in-class telephone equipment At the core of the phone system is a sophisticated interactive Voice Recognition (NR) application that facilitates ef?cient call routing by capturing speci?c case information and the needs of each caller The IVR provides offenders With the convenient option of obtaining case balance information and making payments 24!? Like all other interactions with offenders. CorrectiveSolutions IVR phone system tracks all calls and reports statistics ?real-time This information is used by the call center to guide planning and staf?ng deCIsions. to ensure we continually deliver the best customer service possible Pinal County Diversion Program Website In addition to face the case management on the phone and face~tovface. the offender has all information regarding his or her case on the CorrectiveSolutions' unintue web site orq In the ?rst notice from the Program each offender Will be Issued a unique username and a password for seCure access. [Hurt-.uin Case WI 37745-3: 1.55th or Pas-559m Loam . !on-nm- County Alta-"My emu-My In ruununv tow Emu-m CAI. SUM MIIV an. iuin Hug-e I an Qua luv-unu- Inn-iv luau-1W nun ?mum - ?mm-mu I In.? .U. -. ill'illrl ?also . . _4 CorrectiveSolutions' response to RFP 30619 Page 23 of 58 Response Form 1 . Pinal County RFP PC-1 3061 9 ?5:3;ng Bad Check Enforcement Bldg. A . - - - so. Box1348 erxcgionluhl DiverSIon Program Servrces Florence. M85132 After logging on to the secure site. the Offender will be taken to a unique site designated for the Pinal County Diversron Program where they will have access to all information regarding their case - A case summary of all the sanctions and requrrements of their diversion offer - A description with details about their diversion program - Opportunity to schedule events such as the group sessions or intervention classes - Links to the community resources that were recommended to the offender - An opportunity to pay restitution (if applicable) or program fees. - Drug testing information (locations. call in protocof. etc.) Case Management System Offender Case Files To maintain offender case ?les CorrectiveSotutions employs a robust technology platform including a fully-integrated software application developed speci?cally to support its external clients ?County Attorneys (Courts. Probation Departments} - as well as victims. check writers. and internat constituents and remote employees Our software and operating assets have been deployed on current. best-of?breed hardware and software platforms. including Hewlett Packard. Bell. ShoreTel. Microsoft. and Cisco to name Just a few Our specially-developed software application records every action taken on each case and documents every case detail CorrectiveSolutions case management process is virtually paperless and ail paper documentation [referral forms. treatment reports, etc.) are scanned to the system and attached to the case allowing the Pinal County Attorney?s Of?ce to review documentation upon demand The information captured in the case ?le includes I Offender name and contact information - Court case numbert?si - Citation number and incident date . Court dates - Judge . Reduired conditions . Reqmred lees - Payments (amount, payment method. receipt number. con?rmationltracking number) - Treatment provrder reports - Deadline dates - Payment plans - Case notes - Case status I Date trme and case manager records for communication offender including phone calls. notices. supervision meetings CorrectiveSolutions' response to RFP PIC-130619 Page 24 of 53 Response Form 1 Pinal County RFP PC-130619 Finance Department 31 N. Pinal St. Bad Check Enforcement 8. A 1 .. PD. Box 1348 1 it I. - a I Dwersron Program Servrces Harem M85132 .'i'i'il?i l?l?t'h? rr?ryuu?l?uml?l Case Management System CorrectiveSolutions' proprietary software application maintains all offender case ?les. drives the case management and communication strategy. as well as. generates all correspondence and demand letters. and reports Every action on each case, and supporting doCUmentation is maintained "1 our case management system, including a variety of audit functions and reports. Our software application has an integrated accounting function allowing full reporting. issuance of restitution checks and reconciliations of accounts. The core software application is supported by a comprehensive procedure manual in English All databases are backed up daily Back-up copies are kept both on site and off site on a daily basis. Off sited back-up copies are kept at a Bank of America safe deposit box and are rotated on a three week schedule Our technology is protected by a Security Policy that outlines the parameters for things such as passwords. remote and VPN security, anti-vian. spyware. and malware applications. and among others server security The servers are locked in a secure facility where access is restricted to authorized personnel only The infrastructure is further protected in a controlled, cool environment that has the capability to alert our Information Technology learn of any potential problem. These security practices consistently pass the biannual audits conducted by some of the larger program merchants supplying checks to the program Additionally, CorrectiveSolutlons is compliant with the rules and regulations set forth by the Security Standards Counczl, the most rigorous standards employed to proactively protect customer account This mum-faceted security standard includes requirements for security management. policies. procedures. network architecture. software design and other critical protective measures. As part of our compliance with the Security Standards Council. the company passes a quarterly M. Security Standards Council Enforce diversion program conditions As part of CorrectiveSolutions supemsron services. we will work with the offenders to enforce all court ordered conditions including. but not limited to. - Victim Restitution . Domestic violence treatment - Court ?nes and fees . Group sessions Substance Abuse Evaluations Mental Health Evaluations Treatments for substance abuse. physical and mental abuse Community Service Victim Impact Panels DUI classes Substance abuse treatment Mental health treatment License reinstatement Vehicle impoundment interlock device Installation Curfew monitoring GPS monitoring Alcohol monitonng Theft classes Parenting classes Vocational training CorrectiveSolutions' response to RFP P0430619 Page 25 of 58 Response Form 1 PinaIDCourxii meme 3 a men RFP P0130619 31 ii. pita 5i. .A I l. 0 Bad Check Enforcement PD. 33): 1348 with riyirri DIVBFSIOU Pr?g ram set-Vices Florence, AZ 35132 This is accomplished through relationships and trust built during face to face meetings with case managers. supported by consistent communication and follow up through reminder phone calls, written notices through mail. email. text messages to offenders and direct communication with service providers CerrectiveSolutions will give a priority to the recovery and disbursement of victim restitution, and will never waive any condition of the court without express written approval of the judge. mid Response Protocol To ensure offender?s stay on track With completing the diversion program conditions. CorrectiveSolutions swiftly responds when offenders miss an important deadline (eg supervision appointment, a scheduled payment. a group session. drug test etc} Within 24 hours, CorrectiveSolutions' system will automatically create an action item for Central Operations or local staff to call andlor text message the offender. This RRP increases offender accountability and reduces the number of offenders who fail to satisfactonly complete thenr diversion program Substance Abuse Testing CorrectiveSqutions provides substance abuse testing in two ways. at supervision check in appomtments, or random tests at any frequency required by the County Attorney For random tests. CorrectiveSolutions provides a toll-free drug testing hotline that offenders are requued to call on a daily basis After entering their case number. offenders will receive a message indicating whether Or not a drug test is ordered for that day If a drug test Is required. offenders must report to the appropriate location where CorrectiveSolutions has scheduled the drug test the same day or be placed in a failure to comply status Unlike most providers. CorrectiveSolutions drug tests are truly random. not simply administered during an offender's regularly schedule of?ce visit. CorrectiveSolutions process of requiring offenders to call on a daily Deals provides a much higher degree of accountability CorrectiveSolutions typically utilizes a Hit-panel test that screens for the following substances: amphetamines. barbiturates. benzodiazepines. cocaine. methadone. methadone metabolite. opiates. oxycodone, and marijuana and tricyclic antidepressants utiIiZing the Enzyme immunoassay or Liquid Chromatography Tandem Mass Spectrometry methodology to obtain test results Electronic Monitoring CorrectiveSolutions provides Electronic Monitoring Seniices as required by the County Attorney CorrectiveSolutions contracts With a number of equipment vendors to provide our clients with the latest technology and the best maintained equment. CorrectiveSolutions can provide equipment to meet all the speci?cations CorrectiveSolutions' response to RFP PEI-130619 Page 25 of 53 Response Form 1 RFP PC-130519 31 N.Pinal St. BldgA I A . Bad Check Enforcement P.O. Box1348 .i'm'i Program Florence, M85132 Ankie Device {BluTag} CorrectiveSolutions is currently contracted with STOP (Satellite Tracking of People) that provides state-or-the-ait GPS ankle bracelet technology The BtuTag tracks the movements of offenders in three modes: active. passive and hybrid The FCC-certi?ed device has been us ed by government agencies longer than any other one-piece GPS monitoring device. It is the only piece of equipment needed to effectively monitor the movements of Offenders. This small. lightweight device attaches around the Offenders ankle and is not removed for any reason - not even to charge the battery or transmit monitoring data GPS (Giobai Positioning Satellite) Monitorino - Monitors movements of participant As stated above. CorrectiveSolutions is currently contracted with STOP (Satellite of People) that provides state?or?the-art GPS ankle bracelet technology. BluTag receives one GPS date- and time-stamped location point per minute regardless of violation status This industry standard can help increase the level of offender accountability and community safety, because a GPS monitoring device receiving one location pomt every three to ?ve minutes creates gaps of time when the offender's location is unknown. For example. if an offender were traveling in a car at 30 miles per hour, and the GPS monitoring device receives one location point every ?ve minutes. the offender's location wOuId be determined only every three miles, plenty of time to violate hisiher terms of supervision without detection. With BluTag. however. the offender's location would be determined every half mile All monitoring reports will become a permanent part of the case ?le Secondary Location Technology BluTag uses Enhanced Secondary Location Technology (ESLT) to locate the position of a offender if the device has not received GPS Signals for a pro-determined length of time. it a offender enters an area where BluTag is unable to receive GPS signals for a pre- determined length of time. the device activates ESLT This technology - uses a variety of data from our cellular phone carriers. including strength of signal, to determine the offender?s location. Traditional cellular phone tower location technology uses the position of the towers to estimate the offender's location. This estimate can be more than two miles in diameter BluTag's however, locates the offender within a greater mansion. The illustration compares the accuracy of GPS. Enhanced Secondary Location Technology and traditional cellular phone tower technology. Receives One GPS Location Point per Minute BluTag receives one GPS date and lime?stamped location point per minute regardless of violation status This industry standard can help increase the level of offender accountability and community safety. because a GPS monitoring device receiving one location point every three to ?ve minutes creates gaps of time when the offender's location is unknown For example. if an offender were traveling in a car at 30 miles per hour. and the GPS monitoring device receives one location pomt every ?ve minutes. the offender's location would be determined only every three miles, plenty of time to violate hisiher terms of SuperviSIon without detection. With BluTag, however the offender's location would be determined every half mile CorrectiveSolutlons' response to RFP P0130819 Page 2? of 53 . Response Form 1 I a l'l RFP PC-130619 31 N. pii?i?ai St. Bldg. A A l. - Bad Enforcement 8? .mri ?yin-i Program Sewices Florence.AZ 35132 The screen below captures how the GPS location points display on a map with a device receiving one location point every ?ve minutes. which creates gaps of timefut- {:5'th-u?J h-aBluTag receives one GPS location paint per minute. ensures a higher level of offender accountability and public safety A tic(not ran .-. Breath Arcana! Testing device (BA (MEMS 3000) CorrectiveSolutions provides Breath Alcohol utilizing 3M5 Alcohol Monitoring System (MEMS 3000) is a highly ef?cient monitoring system, integrating breath alcohol testing and picture identity veri?catmn and monitoring into a single home unit. MEMS 3000 manual. automatic and randomly scheduled Remote Breath Alcohol Testing (BAT) With visual con?rmation The Remote Breath Alcohol Testing capability enables monitoring of extensive caseloads with high availability and accuracy on one hand while easrng scarce human resourcea on the other ?ame-m ll'i luv-v anrl H-r-uh'mr The MEMS 3000 has been desrgned to be extremely flexible with respect to the level of supervision the system can prowde as well as, the Participant information that is collected and maintained for management reporting CorrectiveSolutions' response to RFP PCS-130619 Page 28 of 58 Response Form 1 RFP P0130619 31 ii. pil?ai 5t. Bldg. A A Bad Cheek Enforcement 8? P08031348 up" ?mint-?Hun- DiverSion Program Sewices Florence. #285132 purposes. The level of testing imposed on an individual can be easilyI adjusted by increasing or decreasing the number of breath alcohol tests required for each day. The MEMS 3000 system enables remote monitoring over landline or cellular networks. When Cellular communication is deployed. operators can use the cost ef?cient GPS mode MAIN CHARACTERS rics . Highly accurate electro-chemical breath alcohol tester I Analyzes a deep lung sample - Deviation of from the actual alcohol level in Results as good as other police and law enforcement alcohol measuring devices 0 Landline and Cellular network communication capability - Scheduled. random or on-demand tests with automatic re-testing - Color picture for clearer identity veri?cation - Automatic identity veri?cation by the monitoring system Shorter test procedure. efficient communication 0 Cost effective solution - lmmediate monitoring data analysis 0 Fixed breath tube for ultimate positioning and anti-fraud OPERA CONCEPT The main procedures of the MEMS 3000: 1. Upon enrollment the menitoring center downloads to the MEMS 3000 unit the rules of the automatic random or ore?scheduled alcohol tests to be done. 2. When prompted by the MEMS 3000 unit. the Offender will approach the unit and face the camera mirror. press the ?start' button and then follow the instructions as they are automatically illuminated on the instruction panel. 3. The Offender then blows into the ?xed tube and the identity photo is taken automatically 4. The unit emits an audible beeping sound to indicate that the test is complete The test results are then sent directly to the monitoring center HIGHLY ACCURA TE ELECTED-CHEMICAL BREATH ALCOHOL TESTER The MEMS 3000 unit utilizes an Electro-Chemical Breath Alcohol Tester (BAT) that is capable of providing highly accurate alcohol consumption assessments by analyzing a deep lung sample. achieving accuraCy rate of 5% relative to the actual alcohol level. The sensor offers standard results common to other police and law enforcement alcohol measuring appliances The BAT is used in conjunction With the camera to capture picture. identify and con?rm the identity of the subject taking the test CorrectiveSolutions' response to RFP P0430619 Page 29 of 58 Response Form 1 F. PinaIDCourRii meme 8 a men RFP P0130619 31 N. afar St. 31:19. A A l. . 0 Bad Check Enforcement 8? PO. 30.21348 W. Diversmn Program Sewices F1orence.A285132 SCHEDULED OR TESTS AUTOMATIC Breath Alcohol Tests can be prompted via the following options. . Randomly 0 At ore?de?ned times. - By the monitoring center operator, as part of an on?demand checking process and within the prede?ned permitted dailyr testing hours. . By the Offender. by pressing the Start button three times in a row The Alcohol Test schedules are de?ned per participant. Each test timeframe contains the time range when the participant can be tested. as welt as the number of tests to perform, with a maximum of 9 tests per timeframe. The tests will be scheduled randomly by the system according to the schedule algorithm. as desoribed above. As well as scheduled i random alcohol tests. monitoring center case coordinators can also activate manual aicohol tests. if and when required The case coordinator can activate a manual alcohol test upon an uploaded vioiation event (as part of the handling procedure) or as an immediate test The MEMS 3000 recognizes and records the event when a test does not succeed. In cases where the Offender didn't perform the test when prompted or when the Offender didn't conform to the test instructions. the MEMS 3000 generates a pie-defined number of test retries Specialized supervision for domestic violence offenders Corrective-Solutions will provide speCialized supervision for domestic violence offenders The speci?c strategy for each offender will be based on the input from the County Attorney's office andior Caurt. CorrectiveSolutions offers the enforcement of the following sanctions that are in addition to basic superv15ion as a menu of options for Judges to select from in sentencing domestic violence offenders - SUBSTANCE ABUSE EVALUA Often times at the core of battery crimes is a substance abuse problem A licensed CorrectiveSolutions case manager will provide offenders with a substance abuse evaluation and should an evaluation determine additional treatment is necessary. CorrectiveSolutions will provide offenders With information and referrals to treatment providers that are licensed to provide substance abuse treatment on either an cut-patient or intensive re5ident treatment basrs to address underlying addiction issues. - COUNSEUNG Individual andior group counseling to address both substance abuse Issues. if they exist. as well as COunseling for violence. anger management and domestic abuse CorrectiveSolutions can provide referrals to local treatment providers. or offenders can participate in one of CorrectiveSolutions group sessions that is appropriate for the offenders circumstances parenting classes substance use and abuse. anger management. etc Corrective-Solutions response to RFP PEI-130519 Page 30 of 58 Response Form 1 FinaTESIESa-ouardzient RFP P0430619 31 N. pifaisr BldgA I A . 0 .1. Bad Check Enforcement p0 Box1348 ?Muslim? DiverSIon Program Servrces Florence.A285132 - GPS MONITORING OffendErs can be ?t With ankle bracelets and tracked via GPS (Global Position System - electronic monitoring via satellite) Ankle bracelets can be programmed with exclusion and inclusmn zones for home. work. school. etc. - CURFEW MONITORWG A more passive form of monitoring that limits the times an offender is permitted to be away from their home and does not monitor where the offender is when away from home. I FREQUENCY OF Offenders can be reqUIred to report to the diversion program of?ce at an increased frequency - SERVICE Offenders can be assigned to community service protects that are appropriate and bene?cial to domestic violence offenders - PANEL - A powerful tool for making offenders aware of the extent of harm caused by their crime Specialized supervision for DUI offenders CorrectiveSolutions will provide specialized supervision for DUI offenders and offers the following sanctions as a menu of options for the County Attorney to select from when recommending leEl?SlOf?l for offenders who operated a motor vehicle while being under the in?uence of an illegal substance - SUBSTANCE ABUSE EVALUA - A licensed CorrectiveSolutions case manager will provide offenders with a substance abuse evaluation Should an evaluation determine additional treatment is necessary, CorrectiveSolutions will provide offenders with information and referrals to treatment providers that are licensed to provide substance abuse treatment on either an out? patient or intensive residential treatment basis. - STATE MANDA TED lDUil OR DRUG USE RlSl't' PROGRAM- CorrectiveSolutions will provide individuals with referral information for licensed providers of DUI and Drug Risk Reduction Programs and monitor offender progress towards completing these programs - COUNSEUNG individual andlor group counseling to address both substance abuse issues. as well as. responsibly operating a motor vehicle - RANDOM DRUG TES CorrectiveSolutions provides a toll-free drug testing hotline that offenders are required to call on a daily basis. After entering their case number. offenders will receive a message indicating whether or not a drug testis ordered for that day if a drug test is requved. offenders must report to the appropriate location where CorrectiveSolutions has scheduled the drug test the same day or be placed in a failure to comply status. - RANDOM ALCOHOL (with or without curfew monitoring} CorrectiveSolutions utilizes 3fvl's Mems 3000 Breath Alcohol Testing devices to randomly monitor offender's breath alcohol count. The system features a photo identi?cation and veri?cation system and provides manual. automatic and randomly scheduled testing The level of testing imposed on an offender can be easily adjusted each day based on the unique circumstances of the offender's case CorrectiveSoiutions' response to RFP PEI-130619 Page 31 of 53 Response Form 1 F. PinaIDCourgy inance a men RFP P0130619 31 N. prr'i?ai St. Bldg. A f? I ill. I. 0 Bad QheCk Enforcemerft P.O. BOX1343 .. n. n.7, ?minnow? Diversmn Program Sewices Florence. $255132 . CURFEW MONITORING A more passive form of monitonng that limits the times an offender is permitted to be away from their home Curfews can be set to address particular patterns of abuse (weekends. nights. etc} - COLLECTION OF VICTIM RES TITUTION - As explained earlier in this proposal CorrectiveSofutions annually recovers and disburses milfions of dollars in victim restitution This function is supported by Corrective-Solutions Central Operations - COMMUNITY SERVICE - Offenders can be assigned to community service protects that are appropriate and bene?cial to DUI offenders CorrectiveSolutions will monitor offender progress in completing their state mandated community service recidirement - VEHICLE IGNITION INTERLOCK DEVICES CorrectiveSolutions can verify that offenders have installed an approved ignition interlock device on their automobile. - VEHICLE IMMOBILIZA TION To restrict offender's ability to operate their vehicle. CorrectiveSolutlons can fac?itate vehicle immobitization by applying a Wheel Boot; a heavy-gauge steel wheel lock on the tire of the offender's vehicle to prevent the vehicle from being moved In addition. a steel disc covers the lug nuts to prevent removal of the tire Another immobilization option requires offenders to surrender the license plates. registration and keys to their vehicle for the term of their impoundment. CorrectiveSolutions retains the Items in a locked cabinet until the term of their impoundment has been served I VICTIM IMPACT PANEL - The Victim Impact Panel is a powerful program designed to increase offender's awareness of the lasting impact of their crimes on victims This program provides a prof0und impact on offenders that is different than the classroom experience of group sessions Supervfse community service programs CorrectiveSolutions Will coordinate vvith appropnate agencyties} or coordinate with an agency of the County Attomey's choosing to facilitate the performance of community service hours. CorrectiveSolutions monitors the offender?s compliance with ful?lling court ordered community service hours by establishing and maintaining direct contact With the community service organization To protect the ?delity of community service. CorrectiveSolutions receives progress reports and con?rmation of time served directly from the organization to ensure offenders are completing their service hours instead of relying on offenders to report their service time CorrectiveSolutions records all community service information in the case notes for reference. Examples of organizations CorrectiveSolutions is currently partnered With to provide community service opportunities include the Salvation Army. the Humane Society. Goodwill Industries. Parks and Recreation and Habitat for Humanity to name a few Habitat for Humanity CorrectiveSolutions response to RFP PCS-130619 Page 32 of 58 ?your Response Form 1 RFP P0130619 Bad Check Enforcement Diversion Program Services Pinal County Finance Department 31 N. Pinal St. Bldg. A PO. Box 1348 Florence. AZ 85132 Financial, offender and management reports As stated earlier. CorrectiveSolutions provides the court with 24!? online access to all case ?les which facilitates the ability for judges and designated court staff to review every action that has transpired with each case including. dates and times of in-person meetings, letters. phone calls. case manager notes. payment history. resmts of drug andfor alcohol tests. progress towards the completion of court ordered conditions treatments. community service. DUI classes. etc). the status of contact with community referrals and the results of assessments. This level of access guarantees transparency services and ?delity of CorrectiveSolutions' offender supervision operations. In addition. CorrectiveSolutions also provides statistical reports and diversion program status reports at the frequency desired by the Court (daily. weekly. andfor on demand) CorrectiveSolutions has the capacity to customize these reports to include the speci?c information requested by the court and the level of detail of each report. Currently CorrectiveSolutions utilizes over 300 unique reports on a regular basis to report offender information to the Courts and Prosecutors we serve. In addition to written reports. CorrectiveSolutions' local diversion program director is available to meet with the County Attorney on a regular bears to discuss different sanction options. the latest technology. new developments in offender management and best practices in offender supervision. This ongoing dialogue keeps the diversion program services for Pinal County vibrant and on pace with the most current supervisron tools available CorrectiveSolutions will collect and disburse any monies ordered by the court for tines. fees and restitution CorrectiveSolutions will remit to the court by direct deposit all court fines and fees collected at the frequency desired by the Court. CorrectiveSqutions will provide reporting to the County Attorney that includes at a minimum the followmg: I Offenders name I Case number . Charge description I Statute code I Duration of supervision I Fines. costs imposed. paid and due I Total diversion program fees . Total diversion fees collected I Total diversion fee balance I Last date of contact - Sentencing judge I Current status I Case Manager I Other information as requested I-Iih I autumn-LI- \u-miuhhluh [lit-u I ?dugout-A CorrectiveSolutions' response to RFP PIC-130619 Page 33 of 58 Response Form 1 RFP P0130619 I, I A 1. .1- Bad Check Enforcement Diversmn Program Sewices Pinal County Finance Department 31 N. Pinal St. Bldg. A PO. Box 1348 Florence. AZ 85132 Collect fines, fees and restitution due the County and victims CorrectiveSoiutions processes tens of thousands of payments each month and disburses those funds every week to hundreds of different victims. prosecutor's of?ces and courts. This is accomplished with the suppon of CorrectiveSoiutions' Central Operations where a team of case managers that are speci?cally trained in the recovery of ?nes. fees and restitution The process for recovering ?nes. fees and restitution is as follows: 1 At the time of sentencing. the Intake Coordinator explains all ?nes and fees. schedules the offender for their ?rst supervision appointment and explains the various payment options 2 Prior to the first superwSion appointment. the offender will receive an of?cial notice that summarizes the terms and conditions of thew diver5ion program including alt ?nes and fees owed. The notice provides instructions on how to make payments. Additionally. offenders will receive a call from a case manager trained to recover court fines. fees and Supervision fees. Offenders have the option of paying their dive-reion fees in full or entering into a payment plan 3 Offenders are offered several convenient options for making payments: - In person at the CorrectiveSolutions diversion program of?ce 0 Online through a secure website. diverSionprogram org - Over the phone through the CorrectiveSolutions secure IVR {Interactive Voice Response] system or by speaking live to a CorrectiveSolutions case manager. - Through the mail CorrectiveSolutions accepts the fotiovving forms of payment. Cash Creditrdebit Check by phone Money order i' cashier's check at Western Union 4 At every supervi5ion appointment. case managers will follow-up with offenders have paid all fees. or are on an active payment plan. 5 If an offender misses a scheduled payment. a notice of missed payment and a phone call will be generated to the offender to ensure offenders get back on track With payment of all program ?nes and fees Provide referrafs to focal treatment providers and community resources CorrectiveSolutions' approach to offender Supervision is to not only hold offenders accountable for their crimes but to also provide them with the tools to make positive changes in the future CorrectiveSqutions' local diversion program staff and group facilitators work extensively in the community to establish relationship with local spoiai service providers. non?pro?ts. faith-based organizations and community resources to fully integrate a network of professional goidance and support for offenders CorrectiveSolutions' response to RFP P0130619 Page 34 of 58 Response Form 1 RFP P0130619 I A 1. . 0 Bad Check Enforcement to. ?peanut Dwersron Program Sewices Pinal County Finance Department 31 N. Pinal St- Bldg. A PO. Box 1348 Florence. AZ 85132 CorrectiveSolutIons provides offender rehabilitation support in three ways. 1 Referrals to local community resources that are available either at no cost. low cost. or sliding scale based on the offenders ?nancral condition. 2 Cognitive Behavioral Change group sessions taught by CorrectiveSolutions facilitators 3. Referral to out-patient or intensive treatment providers. The cost to the offender is the rate charged by the treatment provider CorrectiveSolutions will provide offenders with several options to allow them to pick the treatment that is most appropriate for their personal circumstances and ?nancial position. These community referrals help offenders connect with local resources to assist them with stabilizing the circumstances of their personal lives while they endeavor to comva with the terms of their diversion offer, make progress towards positive personal changes and return to being productive law-abiding citizens. Community Referrals include: - Emergency food and shelter - - Job placement support - GED. Vocational and Adult Education - - Group Counseling? Domestic - violence . - Addiction counseling for alcohol. drug . or gambling Health Care Offender Intervention Education Education Class "jun bg?m mung mm my dug rm to: germ mongering a ?airport-fro gain, MI Elm bad mica: Mamba-w rn {depart I but my program and be? raged rims Tr'xpogmw be: limped?: my alarm learned a bre?aurn?'m'oa ?(?an1 hmmd?r a mic! 19%. To: chi'mr use my I prior: to my than and writer: ram :0 about and a: I mt to theaters 31:16, roam and rbe?m?rbe?ng ?gregarious-rag addition. You bar jun T. Support groups?AA. NA Intensive drug and or alcohol treatment programs Mental health services Veterans Services Elder services Emergency shelter?Domestic Violence As a requrrement of the Diversion Program. participants are required to pay for and attend a CorrectiveSolutions Community Accomtability Class. The class is a live. interactive experience. led by a Masters-level counselor On average. 20-25 PartICipants attend each class The classes are typically held on Saturdays. The class curriculum constitutes a traditional values-based education with the addition of skills training and is appropriate for a wide range of misdemeanor offenses. The material is spemally desrgned to focus on the reasons why we do the things we do. and the solutions to problems that prompt community members to engage in criminal conduct Like the training for the Checks and Balances curncufum. the instructors undergo rigorous training that focuses on the art of facrlitation rather than lecturing Instructors CorrectiveSolutions' response to RFP PC- 130619 Page 35 of 58 Response Form 1 F, Pine-In?ll? inance a men RFP PC-130619 31N.Pii?al3t. Bldg. A A I. (I 0 Bad Check Enforcement P.O. Boa-{1348 out up?, Winn,? Diver3ion Program Sen/ices Florence,A285132 do not tell PartICipanis what they need to know. but rather ask Participants pivotal questions that goide them to produce their own solutions?the ultimate learning modality As Participants arrive at the class, the instructor seeks to establish a safe and productive environment. moving quickly to alleviate any and all negative beliefs or feelings by allowing Participants to freely vent their emotions Once this is accomplished and the boundaries set. PartiCIpants share their stories with each other. The core of the curriculum is then presented 1 A behavioral dissonance module guides Participants to the bene?ts of practicing behaviors that are congruent with good values 2. A situational awareness module is illustrated to clarify the path to all emotional con?ict in life Most importantly. this model shows conclusively how to intervene in this chaotic path and choose a more productive route 3 A battery of stress tests along with stress management techniques is presented. to develop awareness around personality traits. behaviors. and environmental factors. 4 Communication skills are reviewed the goal of educating Participants to handle communications (or the lack of communication) in a more responsmle way. 5. Substance abuse awareness is discussed With Participants to increase knowledge about the dangers of drugs and alcohol. and to empower Participants to make posmve changes in their lives 6 Self esteem exercises follow. along with the art of making life goals and sticking to them 7? The end of class is celebrated by an upbeat graduation ceremony accompanied with a diploma of completion Every Participant is given the opportunity at this ceremony to share what he or she has learned from the day's events. and what actionts} will be taken in the future to foster positive change. The witnessing of these personal goals. along with the power of the group. facilitates surrender to new behaviors. It is at this point that most Participants have disposed of their rationalizations and taken responsibility for their actions They have established an appropriate course of action for the future. 8 Finally. an all-incluswe evaluation process is offered to PartiCIpants with the goal of continuously upgrading the quality of our Class The Community Accountability Class Will be held as frequently as Program case volume requires. Participants can choose to schedule and attend any Ctass offered between their date of enrollment and their required completion date. Participants who fail to attend the Class by the agreed upon Program due date will fall out of the Program and Will be returned to the District Attomey's Of?ce to Consider initiating criminal prosecution proceedings. Group Sessions: To complement the rescurce referrals. CorrectiveSolutions offers the County Attorney the option of requmhg cognitive behavioral change group as a condition of successful completion of the diversion program Offenders are ordered to partiCIpate in 12 hour live group intervention sessions at a frequency quarterly. etc) appropriate for their level of supervision. Like CorrectiveSolutions other cognitive behavioral change classes, the groups sessions are led by specnally trained group facilitators. The instruction style is focused on fadilitation and group interaction as opposed to a lecture envimnment Group facilitators do not tell partICIpants what they need to know. but CorrectiveSolutions response to RFP PCB-130619 Page 36 of 58 Response Form 1 RFP PCS-130519 31 N. Pinal St. Bldg. A I A 0 Bad cheek Enforcement P.U.BDI1343 ?Pf? DiverSion Program SBWICES Florence. AZ 85132 rather ask partialpants pivotal questions that engage them to creating their own solutions the ultimate learning modality. Facilitators start the sessions by establishing a safe and trusting environment for offenders and then proceed to engage in exercises and discussions speci?cally designed to move offenders through the change process. Curriculum focuses on values. attitudes and beliefs and systematically leads offenders to the point of recognizing that their values are not aligned with their criminal behavior. Thoughtfully incorporated exercises help address the offender?s criminogenic risk "mum mm 1 factors and provide practical tools for managing stress. ?nances and a m? health to provide a foundation for personal responsibility and better mm Memoimnoimingd choices in the future. elf. morale? af?ne retort-Min William-dim? duller born-fender! The dynamic learning experience of the Community Accountability $323213 gm": Group Sessmn reouires instructors that not onty have academic ?mm,wy my?mftvim credentials. but those instructors that also have experience in group goiiann mote-imbue: Peapie are facilitation. For this reason, many of CorrectiveSotutions? instructors ??50915! "med" WW a Home politic group counseling exfp?nence in additiorcijto agvancled gegrees. The owrng is an examp 6 experience an era entia CorrectiveSolutions instructors: tie am: a?dw?wicmbr. i - Registered Addiction Specialist (RAS) Certi?ed Addiction Treatment Counselor Certi?ed Alcohol and Other Drug Counselor gramme. itham'ibun?wemie? programs M?harl?lebcdmabi." MM - Core Adjust Professor - Crisis Intervention Specialist - Certi?ed Mediator - Certi?ed T40 (Thinking for Change) Facilitator - Addiction Studies Certi?ed I Re-entry Adviser (State Prison System) - Bachelor of Science, . Masters in Clinicat - Member. American Association Live instruction: Ciassroom and Webinar Options Like the ?Checks Arid Baiances" class for bad check offenders. CorrectiveSolutions delivers offender intervention classes for other offenses in a live instruction format; classroom and online interactive webinar. Unlike passive ?read and test" types of online classes. CorrectiveSolutions' online sessrons are facilitated by the same instructors used for classroom instruction and are accompanied by an additional facilitator that tracks offender's participation throughout the entire session. The audit tools butlt into the webinar prevent offenders from not being actively involved (eg. surfing the internet instead of focusrng on the class) and frequent QUIZZES requiring their immediate responses keep offenders engaged Additionally. there is a chat feature that allows facilitators to ?eld questions, solicit responses. questions and comments from offenders to keep the session content dynamic and relevant to participating offenders Specialized Curriculum CorrectiveSolutions offers group sessions that are appropriate for a wide range of offense categories and feature specialized Curriculum to address the root causes of criminal activity Curriculum is evidence based and utilizes cognitive behavioral change methodology. Participant materials include an interactive journaling feature that allows offenders to personalize the information to their own unique circumstances which provides a customized change plan for each oftendEr CorrectiveSclutions' response to RFP P0130619 Page 37 of 5-3 Response Form 1 F. inance a men RFP P0430619 31 it piss. Bldg. A I A l. . Bad Qheck Enforcement m- up.? ?paramil- DiverSIon Program Serwces Florence.A285132 The power of interactive Journaling transcends any speci?c offender education approach and is based on over 20 years of collaboration and development with the leaders in the field of behavioral change. The Interactive Journals use a highly graphic approach and a blending of care behavioral-change content in combination with targeted questioning designed to engage offenders in exploring risks. needs and skill de?cits. as well as. resources and solutions to problem behaviors. In the course of identifying very personal and immediately relevant information related to speci?c problems. offenders can map out where they have been and form a targeted plan of where they want to go in the future. CorrectiveSolutions Case Manager's follow?up with offenders during regular check-ins to ensure offenders are making progress in completing their journals. A brief description of some of the most commonly utilized specialized curriculum is outlined below Additionally, CorrectivesSolutions can offer additiOnal specialized sessions to address other crime categories as desired by the County Attorney or the courts. ANGER MANAGEMENT: The Anger Management module speci?cally targets the roles of anger in the offender's everyday life and outlines strategies for appropriately handling emotions. Like the Community Accountability Sessions. the Anger Management modules provides practical tools to help offenders keep from having anger issues cause them serious trouble in the future While working through this journal. offenders will: I Evaluate how they experience anger and identify the role anger has played in their actions and interactions with others. I Explore their beliefs about anger I identify changes the body undergoes when they become angry . Understand dangerous responses to anger that cause problems . Identify "should" thinking that is often the root of anger I Look for irrational self?talk that intensi?es anger. I Develop an anger plan to help avoid getting into dif?cult situatiOns. SELF CONTROL: THEFT, TRESPASS AND Appropriate for offenders charged theft. trespassing. vandalism and other quality of life crimes. the Self Centralr module focuses on addressmg risks related to a lack of self-control. Curriculum focoses on pro?social values and identifying the rationalizations behind "victimless crimes." "ll 1 u?U?lhE In the Self Control seSSIons, offenders have the opportunity to. Consider the consequences of a lack of self control. Explore 5 big feelings that can lead to trouble. Learn effective self control strategies Establish a self control action plan Understand the connection between self control and criminal behavior CorrectiveSolutions' response to RFP P0130619 Page 38 of 58 Response Form 1 RFP P0430619 31 N. pita. 5i. Bldg.1. Etad Check Enforcement 8: 9030x1348 .t'i'i'i'e Program SBNICES Florence. M35132 SUBSTANCE ABUSE: The Substance Using Behaviors sessions explore the underlying issues that perpetuate the illegal use of substances including drugs. atcohol and prescription medication. It includes fundamental information about the primary. chronic and progressive disease of addiction While working through the Substance Using Behaviors Curriculum. offenders will: - Gain an understanding of substance addictions in relationship to alcohol and illegal drugs. - Gain an understanding of the impact substance abuse has on the body - Recognize and understand terms such as primary. tolerance and switch addictions. - Explore facts about alcohol. methamphetamines. marijuana. cocaine. opiates. narcotics. inhalants, hallucmogens. sedation pills. prescription drugs and designer drugs. - Develop a plan to help avoid dif?cult Situations and triggering events PAREN TING i? 'r RELA nous: The Famity sessions puts an emphasis on the roll of the parent and explores the risks directly assomated vvith dysfunctional family relations A portion of the journal is dedicated to de?ning the role of a parent and providing easy to understand examples of the appropriate levels of care. monitoring and disciplining of children Family In the Famiiy journal, offenders will: - Evaluate family relationships and the role they play in them - Consider strategies to restore family relationships . Explore parental roles and responsibilities - Create an action plan for rebuilding and strengthening family relations. Den/rive OFFENSES: The Driver's License Accountability module focuses on responsible behavior including a pragmatic look at areas of education. ?nances. employment and physical health These sessions place an emphasis on the reduirements and responsibilities that accompany driving privileges In the Driver's License Accountability sessions. offenders will obtain practical information on: - Appropriate driving behaviors - Penalties for failing to maintain a valid license and proof of financial liability anumm - Reasons why a driver's license can be revoked or suspended - - Important licensing goidelines regarding moving to a new state. insurance - requirements and allowmg other drivers to operate their vehicles . Step by step instructions for how to restore their driving privileges including Contact information for Department of Motor Vehicles - Instructions for obtaining the current status of their license To maintain the duality and effectiveness of all group sessions. CorrectiveSqutions has a quality control plan for evaluating facilitators. and for obtaining feedback directty from offenders via a Confidential class survey process CorrectiveSolutions' response to P0130619 Page 39 of 58 Response Form 1 F, 1 meme a men RFP P0430619 31 N. pita. St. Bldg. A A l. Bad Check Enforcement P.O. 3401:1348 m. m, spasms DiverSIon Program Servrces Florence. Azasisz Revocation I Non-Completion Memorandums Prior to assuming supervision of any diversron program caseload. CorrectiveSolutioris will meet with County Attorney to obtain their guidelines for violations of the diversion program terms and appropriate and graduated sanctions for each violation. in our experience. each judge and prosecutor has a different philosophy on what constitutes violations for their particular programs and unique protocols for addressing various degrees of violations. Listed below is a sample of the types of issues discussed when establishing the parameters for ?ling non- completion memorandums. - Failure to report for scheduled supervision - Exclusion zone violations for GPS appointments monitoring - Failure to submit to drug testing - Failure to complete community sewice - Testing posrtive for centralled substances . Failure to pay court ?nes and fees - Failure of a Breath Alcohol test - Missed group sessions - Master tamper alarms for GPS monitoring - Failure to obtain ordered treatments Subsequent arrests Based on the criteria established by the County Attorney. CorrectiveSolutions will prepare af?davits of non- completion and revocation requests and submit via mail, email 0r hand delivery to the County Attorney. The time frames for ?ling non-completion memorandums will be established by the Caunty Attorney CorrectiveSolutions currently ?les violations for other programs within 24 hours of noti?cation of subsequent arrests. 15 days of the occmrence of certain types of violations (e 9 failure to report. failed drug test] or Within 15 days of the end of the diversion term (failure to pay all court ?nes, failure to complete all conditions) If CorrectiveSolutions recommends revocation of diversion. the Circumstances of the violation will be summarized on the affidavit. accompanied by a case file outlinlng all efforts undertaken to ensure offender compliance with the terms of their diversmn program Provide a date fink between the vendor and the County Attorney Corrective-Solutions will provide a secure remote link to our database computers in the County Attorney's office. Court or any other appropriate and secure location as directed by the County Attorney. We provide system training for authorized users and a manual for the software for future reference Ongoing training on the system Will be provided though our local representatives. Through this link authorized County Attorney and Court staff can access all information about any case at any time and also has the capability to print any report at any time in addition. authorized staff can add notes and comments into the database as needed Reporting to the County Attorney As stated earlier CorrectiveSolutions provides the County Attorney with 24/? online access to all case flies which fac1Iitates the ability for demgnated staff to raview Every action that has transpired with each case including. dates and times of in-person meetings letters. phone calls. case manager notes. payment history. results of drug andror alcohol tests. progress towards the completion of court ordered conditions to 9 treatments. communlty service. classes. etc}. the status of contact with community referrals and the results of assessments CorrectiveSolutions response to RFP PC-130519 Page 40 of 58 Response Form 1 RFP P0130619 31 N. pita. St. Bldg. A A l. - Bad Cheek Enforcement 81 mi. up?, ?pyrite,? Dwersron Program Servrces Florence, AZ 35132 The County Attorney has the ability to run reports on demand relative to any of these key operations categories guaranteeing transparency with CorrectiveSolutions; offender supervision services and ?delity of CorrectiveSolutions' offender program operations In addition. CorrectiveSolutions also provides statistical reports and status reports at the frequency desrred by the County Attorney {Daily Weekly, andfor on demand). CorrectiveSolutions has the capacity to customize these reports to include the speci?c information requested by the court and the level of detail of each report. Currently CorrectiveSolutions utilizes over 300 unique reports on a regular basis to report offender information to the Prosecutors and the Courts we serve. As described in section 9.1 of the RFP. CorrectiveSqutions will provide written reports to the County Attorney and will customize all report formats as directed. At a minimum. the reports will contain the following information. 2: 1- - Offender name and contact information I case number int: tlru?. - Citation number and incident date . - Criminal charge description . - FIT-.7 - Duration of diversion program - Estimated date of completion - Last date of contact - Fees imposed. amounts paid and current balances - Restitution required, amounts paid and Current balances - Statement of offender progress in complying with all terms and conditions of diversion. - CorrectiveSolutions will deliver the reports via email or CorrectiveSolutions Pinal County Diversion Program Director will hand deliver the reports to the County Attorney's Office In addition to the reports CorrectiveSqutions will provide on a and quarterty bears. the County Attorney will have secure electronic access to CorrectiveSolutions Case Management System and will have the ability to run reports on demand internal A udfts: CorrectiveSolutions' team is driven by delivering quality service Every two weeks an Audit Team. comprised of managers from each key operations group and overseen by the company CEO meet to audit case ?les. Cases are randomly selected and reviewed in their entirety What was the outcome of the case? If the outcome was not a success. what could we have done differently to help this individual? Notices. outreach. meetings. conditions. skip tracrng. reporting, timelmes, case notes and case management: every aspect of the case Is scrutinized in front of the entire team If there are any problems with the case. or if an operational procedure is identified as needing to be changed the Project Manager records the action item and it is assigned to the appropriate operations manager In addition to identifying any operational issues. the Audit Team also looks for opportunities to develop and modify processes In order to enhance service to the prosecutor and the court. as well as. improve outcomes for offenders The results of this rigor0us audit process are reductions in errors. increases in the level of collaboration between operations leaders, improvements no training procedures and higher compliance rates for offenders CorrectiveSolutions? response to RFP PIS-130619 Page 41 of 53 Response Form 1 F. PinaIDCourgy meme 8 a men RFP PC-130619 31 N. pill" Si. BldgBad Chad" Enforcement 8" PO. 80:13-48 H, Dwersuon Program Servrces Florence. AZ 35132 .- [mfrf ll tum u! uteri: Offender Advocate Ombudsman To assure the protection of oflender rights throughoot the entire term of their diversmn program. CorrectweSolutrons provides a process whereby offenders can address any concerns they have about their superwsron including treatment they recewe by their case manage . the amounts of their ?nes and fees. including sopervrsion fees. and referrals to treatment prowders This process is terminated through an email that is directed to CorrectlveSolutions Offender Advocate Ombudsman With a copy logged with the office of the CEO By desrgn the GAO has no relationship with the local of?ce operation or staff and sowes as neutral party to investigate concerns ratsed by offenders and help satisfactorily resolve complaints The 0A0 is responsible for reporting the resolutron to the offender the prosecutor and CorrectweSolulions' CEO CorrectweSolutions response to RFP P0130619 Page 42 of 58 Response Form 1 Pinal County Finance Department RFP P0130619 31 n. Final sr- . Bad Check Enforcement A P03011348 ?Hum? DiverSion Program Services Florence. AZ 35132 1 2 Responder will describe other government agencies for which they have provided check enforcement or diversion program services. A minimum of 5 years recent experience must be included. Responder must include information on their success rate. Scheme County, California (population 488k), Deferred Entry of Judgment: Background: After issuing a competitive RFP. Sonoma County awarded CorrectiveSolutions the contract to administer a post-charge program for offenders charged with misdemeanor and felony drug crimes Eligible offenders are required to enter a guilty plea and are referred to the PC 1000 Drug Program. The contract for this program had previously been administered by another vendor for over 10 years and the scope of work includes I Intake and exrt interviews I 2-hour drug - Risk assessments intervention class sessions - Regular check-ins for offenders I Reporting to courts and prosecutor I Case Management I Community Service . Drug testing - Community rescurce referrals Why CorrectiveSoiuti?ons: Although the County was satis?ed with their current vendor. CorrectiveSoiutions was awarded the contract because of our ability to deliver the same level of service at no cost to the County and CorrectiveSoiutions' proven administrative expertise The resulting program provided the same comprehensive level of services. but was a more cost sensitive sanction for offenders Value added services: In collaboration with the County Attorney. CorrectiveSolutions modi?ed the existing program and established the followrng when assuming the program administration: I Upgraded the case referral process - Implemented an electronic reporting system to expedite updating Critical case information to the courts I De?ned the conditions and recurrements for each offender and expanded the capacity to assign unique conditions for each offender - Increased the reporting detail and frequency per the request of the courts I Established relationships with community service providers I Automated an offender drug test hotline for random drug tests I Secured a new local of?ce for handling intake interviews. risk assessments. offender check-in meetings and earn interviews CorrectiveSoiutions was able to assume the current caseload from the previous vendor and have the program fully operational within 30 days of contract award Success Rate: 75% CorrectiveSolutions' response to P0130619 Page 43 of 58 Response Form 1 Pina'DCourgr I inance epa men RFP P0130619 31 N. Pinal St. BldgA I A . .1. Bad Check Enforcement Po. Box 1343 W, Diver3ion Program Servrces FlorencelA285132 Orange County, (population 3M). Offender Home Confinement and GPS Monitoring and Case Management for Probation: Background: lel?lu'vl After issuing a competitive RFP. Orange County awarded CorrectiveSolutions the -. . contract to promde a Probation Supervised Electronic Con?nement Program for - bation offenders as an alternative to incarceration. The contract for this program had previously been administered by Sentinel Offender Services for nearly 20 years and alvhulm? a the scope of work includes I Local of?ce for intake and check?in meetings I Monitoring of court ordered conditions I GPS monitoring Victim restitution I Curfew monitoring Community Service I Random Breath Alcohol Testing (BAT) Substance Abuse evaluation and I Regular check-ins for offenders treatments I Case management I Reporting to probation I Random drug testing I Reporting violations to the assigned I Community resource referrals probation of?cer - Recovery of supervision fees Why Corrective-Solutions: The Gaunty terminated their contract with Sentinel Offender Services for a failure to adequately supervise offenders. a lack of quality control and ongoing upgrades of monitoring equipment in spite of being promised tightened procedures and upgraded equipment. Value Added Services: In collaboration with the Probation, CorrectiveSolutions modi?ed the existing program and established the following when assuming the program administration I Upgraded the electronic monitoring equipment and services . Upgraded the Breath Alcohol Testing equipment I Implemented an electronic reporting system to expedite updating critical case information to the courts I Expanded the capacity to assign unique conditions for each offender I Automated an offender drug test hotline for aSSIgning random drug tests I Secured a new local office for handling intake interviews. offender check-in meetings and exit interviews I Put comprehensive auditing procedures into place CorrectiveSolutions was able to assume the current caseload from the prewous vendor and have the program fully operational within 45 days of contract award Success Rate: 96% CorrectiveSolutIons response to RFP Mil-130619 Page 44 of 58 Response Form 1 a. I RFP P0130619 31 N. Pinal St. Bldg. A I A . .1. Bad Check Enforcement tt'ri?fr Program serces Florence. AZ 35132 San Bernardtno County, California (population 2.1M), Bad Check Restitution Background: CorrectiveSolutions was the administrator of the San Bernardino County Bad Check Restitution Program for over 12 years to the satisfaction of the District Attorney. In 2006. in response to a competitive bid. the County awarded the contract to another provider To the disappointment of the County, all aspects of the program operations failed to match the levels of effectiveness and service provided by CorrectiveSolutions. After only 1? months. the contract was cancelled with the other vendor and again awarded to CorrectiveSolutions. This program is a ore-charge, pre??le diversion program for individuals that have allegedly committed a bad check crime The Scope of Work includes - Case management - Reporting to the Distn'ct Attorney - Restitution recovery and disbursement - Reporting to victims - Community outreach - Live "Checks and Balances" intervention - Victim Services Department classes - Unique Hotline phone numbers for check - Case preparation for ?ling of cn'minal charges writers and bad check victims for failed cases - Bad Check Program website for check writers and victims Why Correc tiveSotu tioris: CorrectiveSolutions effectively delivers the services and results promised to the District Attorney consistentiy year after year, and although another vendor presented a proposal that made claims of superior service and resuits on paper. only CorrectiveSolutions' performance was able to stand the test of time. CorrectiveSolutions' proven administrative expertise. combined unrivaled merchant relationships produce a robust Check Enforcement Program unmatched by any vendor in the country l?tattle added services: The features that are a standard tunction of a CorrectiveSoiutions program that were not provided by the other vendor include; - Community Outreach events - Major merchant representative - Annual Security Audits . Live intervention classes CorrectiveSolutions was able to resume program operations and be fully operational Within 15 days of notice of contract award Success Rate.- 33% CorrectiveSolutions response to RFP PC-130619 Page 45 of 58 Response Form 1 Pinalgourgr I inance a men RFP PC-130619 31N_PinpaISt. Bldg. A I l. . C. Bad Check Enforcement .. sputum,? DiverSion Program Sen/ices Florence. AZ 35132 Ffagfer County, Florida (popufa?on 100k), Misdemeanor Probation: Background: After issumg a competitive RFP. Flagler County awarded CorrectiveSolutions the contract to provide misdemeanor probation supervision and supervision of misdemeanor offenders placed on deferred prosecution agreements The contract for this program had previously been administered by another vendor for over 20 years and the scope of work included I Appearance at all arraignment hearings I Offender cognitive I Local of?ce for intake and check-in meetings behavioral therapy classes . intake risk assessments Theft I Regular check-ins for offenders Anger Management I Case management Financial Accountability (bad checks) I Random drug testing Community Accountability GPS monitoring . Recovery and disbursement of court ordered ?nes I Curfew monitoring and fees I Random alcohol testing I Referrals and regular communication with I Community Service substance abuse evaluation and treatment I Community resource referrals providers I Restitution Recovery I Reporting to courts and prosecutors - DUI classes . Filing Violation of Probation warrants I Victim impact Panel I Appearance and testimony at VOP hearings Why CorrectiveSoiuti'ons: Although the County was satis?ed with their current vendor. CorrectiveSolutions was awarded the contract because of our ability to deliver the same level of service without increasing costs to the offender, without costs to the County and CorrectiveSolutions' proven administrative expertise The resulting CorrectiveSolutions program provided expanded servrces options. but was a more cost sensmve sanction for offenders. Value Added Services: in collaboration with the Courts and the State Attcirney. CorrectiveSolutions modi?ed the existing program and established the following when assuming the program administration. Upgraded the case referral process Implemented an electronic reporting system to expedite updating critical case information Provided a broader range of conditions for lodges and prosecutors to utilize as sanctions for offenders Expanded the capacny to asagn unique conditions for each offender Increased the reporting detail and frequency for mods and prosecutors Established relationships with community service providers Automated an offender drug test hotiine for assigning random drug tests Secured a new local of?ce for handling intake interviews. risk assessments, offender check?in meetings and em interviews CorrectiveSolutions was able to assume the current caseload from the previous vendor and have the program fully operational within 30 days of contract award Success Rate: 70% CorrectiveSolutions' response to RFP Pill-130619 Page 46 of 58 Response Form 1 amalgam? inance a men RFP PC-130619 31 N. of; St. Bldg. A I A Bad Check Enforcement PD. Box 1348 ?ii-i "yr-i riparian? DiverSIon Program Servmes Florence.A235132 Santa Clara County, Caiifornia (popuiation 1.8M), Diversion: Background: CorrectiveS-olutions developed and now currently administers a Community Program for misdemeanor offenders. Eligible offenders are referred to the program on a pre? charge basis directly from the prosecutor. The Community Accountability Program is a new program that was deve 0ped to the precise speci?cations ofthe prosecutor and the scope of work includes; - Offender Assessments I Drug testing - Community Service - Reporting to courts and prosecutor - Case Management - Community resource referrals - Community Accountability Class {cognitive behaviorai change curriculum) Why CorrectiveSoiutions: CorrectiveSolutions was awarded the contract to administer this offender accountability program because of our demonstrated ability to ef?ciently and effectively administer comprehensive offender programs and our ability to create a highly customized case plan for each offender. Vaiue Added Services: In collaboration with the County Attorney. CorrectiveSolutions executed the following key operations tasks to implement this customized program. - Developed an integrated case referral system that automated the transfer of data directly from the court's case management system to CorrectiveSqutions' case management system - Drafted the language for all offender communications - Implemented an electronic reporting process to expedite updating critical case information to the c0urt5 - De?ned the conditions and requirements of successful program completion and expanded the capacity to assign unique conditions for EACH offender . Established relationships with community service providers - Automated an offender drug test hotline for assigning random drug tests to offenders CorrectiveSolutions was able to develop and launch this new program within 30 days of contract award Success Rate: 60 ?fo CorrectiveSolutions' response to PC-1 30619 Page 4? of 58 Response Form 1 PinaIDCDugtW I ance El men RFP PCS-130619 31 it pitta. St. Btdg. A I A - Sad Enforcement PO. Box 1343 ll'h?! riltn'il DIVSTSIOH Program Florence, M85132 St. Clair County, {population 270k), Diversion: Background: Corrective-Solutions developed and now administers an Offender Accountability Program for misdemeanor offenders for a broad range of offenses including drug. domestic battery and property crimes Eligible offenders are referred on a pro-charge and post charge basis directly from the prosecutor The Offender Accountability Program is a new pregram that was developed to the speci?cations of the prosecutor and the scope of work includes: Offender Assessments Community Service Case Management Drug testing Community Accountability Class (behamoral change curriculum) Why CarrectiveSoiutions: Victim Impact Pane! Reporting to courts and prosecutor Specratized Offender Education classes {Anger Management) Community resource referrals CorrectweSolutIons was awarded the contract to develop and administer this offender accountability program because of our ability to create a customized program that would be an Integral part of the prosecutor?s Prosecution; Disrupt, Disiocate and Deter" program to increase offender accountability, address cnminogenic risk factors and reduce recidiwsm Vaiue Added Services: In collaboration with the prosecutor and law enforcement. CorrectiyeSolutions executed the following key operations tasks to implement this customized program conditions for each offender Drafted the language for all offender communicatlons Created a Victim Impact Panel for offenders charged with domestic battery Implemented an electronic reporting process to expedite updating critical case Information for the adults De?ned the conditions and requirement for each offender and expanded the capacity to unique . Increased the reporting detail and frequency per the courts request . Established relationships with community service providers - Automated an offender drug test hotline for assigning random drug tests to offenders CorrectweSqutions worked closely With the Prosecutor over a period of several months to develop this new program to the exact specr?cations of the Prosecutor Success Rate: 89% CorrectlyeSqutIons' response to RFP P0130619 Page 48 of 58 Response Form 1 ?i RFP PC-130619 31 N. Pinal St. .A A l. - 3' Bad CheCk 3: 9033:1343 .ulrli upiil multimillion". Diversion Program Services Florence,AZB?132 1.3 Responder shall provide audited ?nancial statements for the last two years. The most recent ?nancials are included as Attachment #1 Audited Financiais 1.4 Responder shall provide copies of policies and procedures as outlined in Statement of Work section 4.5. Every ConectiveSoiutions program is customized to the unique needs and requrrernents of each Jun'sdicrion A sample policy and procedures manual for a similar type program is included as Attachment #2 - Sample Policies and Procedures Manual. 1.5 Responder shall provide a minimum of three references who can comment on the ?nn's professional work. Responder must include phone, fax. email and physical address of each reference REFERENCE 1: Company Name: Sonoma County. California District Attorney's Of?ce Brief Description of Project: Dwersmn i Deferred Entry of Judgment Program for offenders. Case load includes general misdemeanor offenses. as well as. drug cases. Completion Date: Active contract Contact Person: Bill Brockley. Chief Daputy District Attomey Address; 600 Administration Drlve Santa Rosa CA 95403 Telephone {707685-2311 or Mil-5653366 fdll'E?CU Email seem Company' Name: St Clair County. Illinois State's Attorney's Of?ce Brief Description of Project: Diversion Program for misdemeanor and felony offenders Case load includes general misdemeanors, drug cases and driinng offenses lno valid license. suspended license. etc 1 Completion Date: Active contract Contact Person: Jon Allard Chief Administration Dwisron Address 10 Public Square. Floor Bellewlle. IL 62221 Telephone: 618-277-3892 E?mail: iallard@co sl-clair il us CorrectweSolutions' response to RFP P13430619 Page 49 of SB - A I. . t- (1U Bad Check Enforcement Diversion Program Services -I Hf: up?! Response Form 1 RFP P0130619 Pinal County Finance Department 31 N. Pinal St. Bldg. A PD. Box 1343 Florence, AZ 85132 REFERENCE Company Name: Brief Description of Project: Completion Date: Contact Person: Address Telephone: Email: REFERENCE 4? Company Name: Brief Description of Project: Completion Date" Contact Person: Address: Telephone: Email: San Bernardmo Coonty California DISIFICI Attorney 5 Of?ce Bad Check Restitution Pregram Active contract Mike Ramos District Attorney 303 West 3rd Street San Bernardlno CA 92415 mramos@ sgcdaorg Orange Comty California ikttomet.t 5 Office Bad Check Restitution Program Active contract Tony Rackakaus Attorney 1 Civic Center Drive West Santa Ana CA 92-701 [Tidi 834-3636 tony sackauckastida ocgou com CorrectweSoluttons' response to RFP PIS-130519 Page 50 of 58 RESPonse Form 1 Finaigglticpilhtzient RFP PC-1 3061 9 31 N. Pinal St. A l. - r: Bad Check Enforcement 8: p?o?g?g?m mi up?! Diversion Program Services F'Orencs M35132 2 Method of Approach 2.1 Responder will describe their method of screening offenders referred by the County Attorney?s Of?ce (CAO) A face-to-face intake screening will be conducted by a Corrective-Solutions Case Manager at the CorrectiveSolutions Diversion Program of?ce In Final 0 war-mu Caunty. If at all possible. CorrectiveSolutions will attempt to secure a location that is near the County Attorney's Of?ce and accessible by public Hanspona?on. During the intake screening. the Case Manager will assess each offender utilizing a proprietary and economic assessment tool to identify the offenders major criminogenic risk factors and the needs that may have precipitated the defendant's criminal behavior The assessment addresses physical and mental health. family relations, livmg conditions ?nancial situation. stress and addictions During the intake meeting, the Case Manager will also perform the following: - Rewew the sanctions required as part of their diversion offer and review the terms and conditions of the diversron program (length. reporting requirements, requrred fees) with each offender . Explain the penalties for failing to comply with the terms and conditions of the diversion program - Provide information on how to ful?ll any sanctions required by the County Attorney e.g. drug testing, electronic monitoring, and community service Supply information on any required classes or treatments and provide a list of County Attorney approved providers - Provrde a list of referrals to Community Resources that can provide support to address the offender's speci?c criminogenic risk factors (education. employment resources. physical and mental health resources. family relations. living conditions. emergency food and housing. etc.) - Take payment for the diversion program fee and explain options for making future payments (online. phone NR. mail} - Schedule any required future check-ins. andlor group sessions - Obtain any new or updated contact information from the offender I Verify employment and income The Case Manager Will notate the case ?le with the outcome of the intake assessment and will schedule the future supervrsion appointments At the conclusmn of the intake meeting. the Case Manager will provrde the offender with their diversion plan which will outline all of the above including all necessary contact information for treatment prowders and community resources. as well as. pertinent deadline dates CorrectiveSolutions' response to RFP 90130619 Page 51 of 58 0 Pinal County ReSponse Form 1 Finance Department RFP PC-130619 31 N. Pinal St. 9 .i 1. . 0 Bad Check Enforcement 130.853,; T343 .i'rii'r Diversion Program Services Florence, AZ 35132 2,2 Responder will describe their network of treatment program providers. Upon contract award and before the Diversion Program is of?mally launched. CorrectiveSolutions local staff will begin establishing relationships with local treatment providers The Pinal County Diversion Program Director will meet with the appropriate directors at the treatment providers for the purpose of obtaining the following: - A personal contact for maintaining on-going communication regarding offender progress in completing court ordered treatments A description and thorough understanding of the treatments and services provided A copy of any required certi?cations or licenses A fee schedules and payment options A schedule of hours of service Samples of treatment reports and status reports A communication protocol (mail, email. fax) for obtaining status updates and completion reports for offenders enrolled in treatment CorrectiveSolutions has relationships with substance abuse treatment providers. mental health treatment providers. domestic violence treatment providers and speoalized addiction treatment providers in every jurisdiction where court ordered treatments are a condition of diversion or probation CorrectiveSolutions' local staff typically includes Registered Addiction Specialists and group facilitators that have both professional and academic connections in the treatment community Prior to launching the Diversion Program, CorrectiveSolutions will compile a resource list of treatment providers and all of the necessary contact information. treatment services. hours of operation and costs for distribution to offenders when treatments are ordered as a condition of the diversion program. This information will be made available to offenders at supervision appointments. over the phone by contadmg the Pinal County Diversion Program hotline, via the Pinal County Diversion Program website or by mail and email it is CorrectiveSolutions policy to never recommend any particular provider. but provide offenders with a complete list of availabie options and allow them the Option of selecting the treatment provider of their choice 2.3 Responder will describe their ability to assist offenders with social services as outlined in Statement of Work section 6.8. Upon contract award and before the Diversion Program is of?cially launched. CorrectiveSolutions local staff will begin establishing relationships with the available social and community services within Pinal County for the purpose of compiling a comprehenswe resource list for offenders referred to the diversron program These community referrals help offenders connect with local resources that can assist them in stabilizing the circumstances of their personal lives while they endeavor to comply with the terms of their diversion program. make progress towards posdive personal changes and return to being productive law-abiding citizens. Corrective-Solutions works to establish relationships with the foliowrng types of community resources . Emergency food and shelter - intensive drug and or alcohol - Job placement support treatment programs - GED. Vocational and Adult Education - Mental health services - Group Counseling? Domestic - Veterans Services violence - Elder services 0 Addiction Edunseling for alcohol. drug I Emergency shelter?Domestic or gambling Violence - Health Care - Support groups?AA, NA CorrectiveSolutions' response to RFP P0130619 Page 52 of 58 Resmnse 1 Eifiiff?slwanmem I RFP PC-130619 31 N. Pinalgt. Bldg. A I A Bad CheCk Enforcement. P.O.BOX1343 m. gypsum? Diversmn Program Services Florence. AZ 35132 CorrectiveSolutions creates lists of community resource referral information for offenders that includes: Locationis) Services provided Hours of operation Specialization (eg. age. gender. ethnicity. etc.) Referral requirements This information is provide to offenders at supervision appointments. by calling the Pinal County Diversion Program hotline. through mail and email. as well as. being posted on the Pinal County Diversion Program website CorrectiveSolutions also collects printed materials from community resources and displays the information at the local CorrectiveSolutions of?ce To ensure offenders have every opportunity to avail themselves to community services. CorrectiveSolutions case managers will assist offenders in scheduling appointments if necessary To strengthen our relationships with local resources. the CorrectiveSolutions Diversion Program Director will frequently participate in community resource expos and local community events. 2.4 Responder will describe their ability to follow-up and enforce the conditions of program participation including maintaining case records and day to day interactions with the GAO As part of CorrectiveSolutions supervision services. we will work with the offenders to enforce all court ordered conditions of diversron including. but not limited to: - Victim Restitution - Domestic Violence treatment I Court fines and fees - Group sessions - Substance Abuse Evaluations I License reinstatement - Mental Health Evaluations - Vehicle impoundment - Treatments for substance abuse. - Interlock device installation physical and mental abuse - Curfew monitoring 0 Community Service - GPS monitcring - Victim impact Panels - Alcohol monitoring - DUI classes - Theft classes - Substance abuse treatment - Parenting classes - Mental health treatment - Vocational training This is accomplished through relationships and trust burlt during face to face meetings case managers. supported by consistent communication and follow up through reminder phone calls. written notices through mail. email. text messages to offenders and direct communication with service providers. CorrectiveSolutions will give a priority to the recovery and disbursement of victim restitution. and will never waive any condition of the court without express written approval of the Judge. Rapid Response Protocol To ensure offender's stay on track completing the diversion program conditions. CorrectiveSolutions swiftly responds when offenders miss an important deadline {eg supervision appointment. a scheduled payment. a group session. drug test etc} Within 24 hours. CorrectiveSolutions' system will automatically create an action item for Central Operations or local staff to call andior text message the offender This increases offender accountability and reduces the number of offenders who fail to satisfactorily complete their diversion program. CorrectiveSolutions' response to RFP PCS-130619 Page 53 of 58 Response Form 1 COLEMY 1 meme a men RFP 30519 31 N. Pinalgt. Bldg. A I A . 0 Bad Check Enforcement 1343 m. up.? appoints.? Dwersron Program Servrces Florence. Azasiaz Offender Case Files To maintain offender case files CorrectiveSolutions employs a robust technology platform including a fully? integrated software application developed speci?cally to support its external clients ?County Attorneys (Comte. Probation Departments) as well as victims. check writers. and internal constituents and remote employees Our software and operating assets have been deployed on current. best-of?breed hardware and software platforms. including Hewlett Packard. Dell. ShoreTeI. Microsoft, and Cisco to name just a few Our specially-developed software application documents every case detail including; Offender name and contact information Court case numberts) Citation number and incident date Court dates Judge Required conditions Required fees Payments (amount. payment method. receipt number. can?rrnationr?tracl-rrng number) Treatment provider reports Deadline dates Payment plans Case notes Case status Date. time and case manager records for communication offender including phone calls. notices. supervision meetings Case Management 815 fem CorrectiveSolutions' proprietary software application maintains all offender case ?les. drives the case management and communication strategy. as well as. generates all correspondence and demand letters, and reports. Every action on each case. and supporting documentation is maintained in our case management system. including a yanety of audit functions and reports Our software application has an integrated accounting function allowing full reporting. issuance of restitution checks and reconciliations of accounts. The core software application is supported by a comprehensive procedure manual ll" English All databases are backed up daily. Back-up copies are kept both on site and off srte on a deity basis Off sited backup copies are kept at a Bank of America safe deposit box and are rotated on a three week schedule Our technology infrastructure is protected by a Security Policy that outlines the parameters for things such as passwords. remote and VPN seCurIty. anti-virus. spyware. and malware applications. and among others server security The servers are locked in a secure facility where access is restricted to authorized personnel only The infrastructure is further protected in a controlled, cool environment that has the capability to alert our Information Technology team of any potential problem. These security practices consistently pass the biannual audits conducted by some of the larger program merchants supplying checks to the program Additionally, CorrectweSolutions is compliant with the rules and regulations set forth by the Security Standards Councrl. the most rigorous standards employed to proactively protect customer account data This mum-faceted secwny standard includes requrrements for security management. procedures, network architecture software design and other critical protective measures As gart of our compliance with the Security Standards Council. the company passes a quarterly audit Security Standards Council CorrectiveSolutions' response to RFP PCS-130619 Page 54 of 58 Response 1 Ef?iLEE?al?tanmem i RFP PC-1 3061 9 31 N. Pinal St. Bldg. A I A . .1. Bad Check Enforcement 8. Po. Box1348 .'t'fri'r ?pm ii?pfirirfiimi?i' DIVGFSIOFI Program SBWICES Florence. AZ 85132 2.5 Responder will describe their process for collection of fees and restitution. CorrectiveSqutions processes tens of thousands of payments each month and disburses those funds every week to hundreds of different victims. prosecutor's of?ces and courts This is accomplished with the support of CorrectiveSqutions' Central Operations where a team of case managers that are speci?cally trained in the recovery of ?nes. fees and restitution The process for recovering fines. fees and restitution for the Bad Check Enforcement Program and the Diversion Program are as follows: Bad Check Enforcement Program Recovecy of fees and Restitution 1 Within 24 hours of receipt of the Bad Check referral. CorrectiveSolutions generates an Of?cial Notice to the check writer that provides information on their alleged bad check crime and explains the terms and conditions of the Bad Check Enforcement Program including program fees and restitution owed. The notice includes an explanation of payment forms accepted and instructions for payment restitution payments. 2. Offenders are offered several convenient options for making payments - Online through a secure website; checkprogramcom - Over the phone through the CorrectiveSolutions secure IVR (Interactive Voice Response) system . Over the phone by speaking to a CorrectiveSolutions case manager - Through the mail 3 CorrectiveSolutions accepts the following forms of payment for restitution and program fees. - Creditidehit - Check by phone - Money order if cashier's check - Western Union Money Gram 4 If a check writer misses a scheduled payment. a notice of missed payment and failure to comply is generated. as well as. a follow-up phone call to ensure check writers get back on track With the payment of program fees and restitution. Diversion Program collection of ?nes, fees and restitution 1 At the Intake Supervi5ion Meeting. the Case Manager explains all ?nes and fees, discusses the various payment options and assists the offender in scheduling a payment plan. The offender will receive a written copy of their Diversion Plan. that summarizes the terms and conditions oftheir diversion program including all ?nes and fees owed. payment plans established The notice prowdes instructions on how to make payments. as a reminder of what was reviewed during their individual supervision appomtment. 2 On a oa5is. offenders receive a case statement that summarizes the current status of their case. as well as. any remaining balances of unpaid fees and for restitution. The notice also a reminder of accepted payment methods and instructions for making payments 3 Offenders are offered several convenient options for making payments . In person at the CorrectiveSolutions diversion program of?ce . Online through a secure webs?e. divemionprogram org - Over the phone through the CorrectiveSolutions secure IVR {Interactive Veice Response) system or by speaking live to a CorrectiveSolutions case manager - Through the mail CorrectiveSolutions' response to RFP PC-130619 Page 55 of 58 Response Form 1 PinEICountir Finance Department 30619 31 N. Pinal St. Bldg. A I l. Bad Cheek Enforcement Box 1348 m. Diverswn Program Sewices Florence.AZB?132 4 CorrectiveSolutions accepts the following forms ot payment - Cash - Creditldebit . Check by phone - Money order it cashier?s check - Western Union 5. At every individual Counseling Supervision appointment. case managers will follow-up offenders to ensure all fees have been paid or an active payment plan is in place. 6. If an offender misses a scheduled payment. a notice of missed payment and a phone call will be generated to the offender to shame offenders get back on track with payment of all program ?nes and tees 2.6 Responder will describe their process for locating victims and distributing payments. CorrectiveSolutions receives victim information we come reports provided by victims. as well as. from court case ?les for diverSion cases. in our experience. most victims are anxious to receive compensation for their losses, and most victims maintain regular contact With our of?ces and provide updated contact information should they relocate For those rare instances when we are unable to locate a VlCIlr?l'l. we will utilize our skip trace resoorces to obtain the victim's address andlor phone number utilizing LexisNexis. the leading technology for skip tracmg Victim restitution payments are disbursed on a weekly basis via a paper check or ACH payment. All disbursements and reconciliation is handled through our Case Management system CorrectiveSolutions' response to RFP P0130619 Page 56 of 58 - Response Form 1 esteem RFP PC-130619 31 PtnalSt. Bldg. A I I. - Bad Enforcement P.O.BOX1343 r: DIVBFSIOH Program senilces Florence. AZ 85132 2 :7 Responder will describe and submit samples of their reporting capabilities as outlined in Statement of Work section 9 Sample reports prowded as Attachment 3 Cost Responder shall complete Response Form 2 Pricing Sheet RFP P9130619 Bad Check Enforcement 8. Diversion Program Services. Any response that does not include this completed Pricing Sheet or includes an incomplete Pricing Sheet may cause the entire offer to be deemed unacceptable and therefore non-responsive. sheer prowdeu as 4 CorrectiveSoluuons' response to RFP P0130619 Page 5? of 58 - Response Form Esteem RFP PC-1 30619 31N.Pinaip5i. BldgBad CheCk Enforcement PO. Box1348 to. ?Pym-mm Diver5ion Program Sewices Florence, M35132 Conformance to Terms and Conditions and Scope of Services Response Form Responses CorrectiveSoiudons have read. understand. and shall comply With all Terms and Conditions Responders that accept the Gaunty's Terms and Conditions shall check YES to clearly indicate their acceptance Responders who take exception to the County's Terms and Conditions shall check NO and clearly indicate their exceptionis} and prowde Responder's suggested language. acknowledge that I have read and understand all Terms and Conditions and will comply to any resultant contract. NO. I acknowledge that have read. understand all Terms and Conditions and will comply in any resultant contract with the exceptions listed below Exceptions (If checked Responders that take exception to any Terms and Conditions shall justify their exception as well as proposing any changes to the County?s language with the Responder's suggested changes clearly indicated. Additional pages may be added so long as they are clearly referenced in the spaces provided. Please note that taking exception to any Terms and Conditions may affect your evaluation score. Both the number of exceptions and the severity of the exceptions can affect your score and may have you deemed non-responsive for this solicitation. Cite the speci?c Term and Condition for which an exception is taken' None taken Responders justi?cation for the exception: Nix-t Responders suggested changes. NM CorrectivesSoiutions have read. understand. and shall comply with the Scope of Services Responders that accept the Scope of Services shall check YES to clearly indicate their acceptance Responders who take exception to any item in the Scope of Services shall likewise check NO and clearly indicate their exception and provide Responders suggested language. I acknowledge that have read and understand the Scope of Sewices and will comply in any resultant contract NO. I acknowledge that have read. understand the Scope of Services and will comply in any resultant contract with the exceptions listed below Cite the specific item in the Scope of Service for which an exception is taken None taken Responders iuslit'ication for the exception MA Responders suggested changes MA End of Response Form 1 for RFP PC-1 30519 Bad Check Enforcement 8. Diversion Program Services CorrectiveSolutions response to RFPI P0430619 Page 58 of 53 I I ACORD CERTIFICATE OF LIABILITY INSURANCE DATE 6/27/2013 I THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND. EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certi?cate holder is an ADDITIONAL INSURED. the policy(ies) must be endorsed. If ls WAIVED. subject to the terms and conditions of the policy. certain policies may require an endorsement. A statement on this certi?cate does not confer rights to the certi?cate holder in lieu of such endorsement(s). PRODUCER Business 5 Insurance Solutions 830 Roosevelt, Suite 200 Irvine CA 92620 Leah Overstreet PHONE (114)221-3900 Imxmn INSURERIS) AFFORDING COVERAGE NAIC ll Fire Insurance Co. INSURED National Corrective Group, Inc. DBA: Corrective Solutions 910 Calle Negocio #300 San Clemente CA 92673 INSURERBz?artford Casualty Insurance Insurance Company INSURERD:Westchester Surplus Lines INSURER INSURER COVERAGES CERTIFICATE A11 Incl EEO REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT. TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN. THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADDEISUEEI LTR TYPE OF INSURANCE .WVD POLICY NUMBER (3?:ng ?"775 GENERAL EACH OCCURRENCE 1 I 000 I 000 AMA COMMERCIAL GENERAL LIABILITY 1 . 000 000 A I CLAIMS-MADE OCCUR ?11/2013 ?11/2014 MED EXP (Any one person) 10 I 000 PERSONAL s. ADV INJURY 1 000 . 000 GENERAL AGGREGATE 2 000 000 AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMPIOP AGG 2 I 000 I 000 I POLICY I I 535? I I LOC 5 SINGLE LIMIT AUTOMOBILE (Ea accidentANY AUTO BODILY INJURY (Per person) 4/11/2013 4/ 11/ 2014 BODILY INJURY (Per accident) 5 T: PROPERTY DAMAGE HIRED AUTOS AUTOS IPer acudent) 5 UMBRELLA OCCUR EACH OCCURRENCE 2 I 000 I 000 EXCESS LIAD AGGREGATE IRETENTIONS 10,000 Tzanurvsma 4/11/2013 4/11/2014 5 WORKERS COMPENSATTDN wc STATU- 0TH- AND EMPLOYERS- LIABILITY TORY ER 3% I A E.L. EACH ACCIDENT 1 000 . 000 [Mandatory In NH) 72WDW2935 ?11/2013 ?11/2014 E.L. DISEASE- EA EMPLOYEE 5 1.000. 000 If yes. describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT 5 1 . 000 Professional Liability G24141202003 5/25/2013 12/21/2014 Each Claim $4 .000.000 Aggregate $4 .000 .000 DESCRIPTION OF OPERATIONS ILOCATIONS IVEHICLES (Attach ACORD 101. Remarks Schedule. If more space Is required) *30 days written notice of cancellation except 10 days for non-payment of premium. CERTIFICATE HOLDER CANCELLATION For Insured?s Records SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF. NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE Arms gay-?/ ACORD 25 (2010105) INSIDE I'mmnRI n1 1988-2010 ACORD CORPORATION. All rights reserved. The: nan-In and are ranicfurad mar-In: nf' wmmqumm we; PINALOCOUNTY wide open opportunity leponse Form 2 Pricing Sheet RFP PC-130619 Bad Check Enforcement Diversion Program Services Bldg. A Pinal County Finance Department 31 N. Pinal St. P.O. Box 1348 Florence. AZ 85132 Firm Fixed Rate Service Rate Education Classes Level I 20 Education Classes Level lI* 10 Group Counseling Level 25 Group Counseling Level lI* 12.50 Individual Counseling Level I 40 Individual Counseling Level lI* 20 Intake 40 Screening :5 45 *Level II pricing is for those individuals on any type of public assistance as outlined in section 8.1 of the Statement of Work Please note pricing above does not include additional supervision service drug tests, GPS monitoring, etc.) CorrectiveSolutions Firm/Individual END OF PRICING SHEET 9/7/9- . Authorized Signature and Date' 2252055 NATIONAL CORRECTIVE GROUP, INC. dba CORRECTIVESOLUTIONS FINANCIAL STATEMENTS FOR THE YEARS ENDED APRIL 30 2012 AND 2011 WITH REPORT OF INDEPENDENT CERTIFIED PUBLIC ACCOUNTANTS Kieckhafer SchiFFc-r Company LLP CERTIFIED PUBLIC ACCOUNTANTS . .201 Oak Canyon Drive 11 1 SW Fifth Avenue Suite 200 Suite 1850 Irvine, CA 92618 Portland. OR 97204 949.250.3900 503.963.4720 KieckhaFcr SchiFFcr 8 Company LLP CERTIFIED PUBLIC ACCOUNTANTS REPORT OF INDEPENDENT CERTIFIED PUBLIC ACCOUNTANTS To the Board of Directors and Stockholder of National Corrective Group, Inc. dba CorrectiveSolutions: We have audited the accompanying balance sheets of National Corrective Group, Inc. dba CorrectiveSolutions (the ?Company") as of April 30, 2012 and 2011, and the related statements of operations, stockholder?s equity, and cash ?ows for the years then ended. These ?nancial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the ?nancial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the ?nancial statements. An audit also includes assessing the accounting principles used and signi?cant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. As disclosed in Note 1.e to the ?nancial statements, the Company has generally recognized revenue upon receipt of payment, which may differ from when services are rendered. The effects of this departure from generally accepted accounting principles on the ?nancial position and results of operations have not been determined. As disclosed in Note 1.i to the financial statements, the Company has not completed an impairment test of goodwill. Generally accepted accounting principles require that goodwill shall be reviewed for possible impairment at least annually. The possible effects of this departure from generally accepted accounting principles on the financial position and results of operations have not been determined. As disclosed in Note 1m to the financial statements, generally accepted accounting principles define and require that a fair value compensation cost be measured, generally at the time of grant, for all outstanding share based awards granted under employee equity-based compensation plans. Such cost shall be recognized as the required services are performed. Management has informed us that the intrinsic method was used during the years ended April 30, 2012 and 2011 to determine compensation cost for options granted under the Company?s award plan. The effects of NATIONAL CORRECTIVE GROUP, INC. dba CORRECTIVESOLUTIONS FINANCIAL STATEMENTS FOR THE YEARS ENDED APRIL 30 2012 AND 2011 WITH REPORT OF INDEPENDENT CERTIFIED PUBLIC ACCOUNTANTS Kieckhafer SchiFFer Company LLP CERTIFIED PUBLIC ACCOUNTANTS . .201 Oak Canyon Drive 111 SW Filth Avenue Suite 200 Suite l850 Irvine. CA 92618 Portland. OR 97204 949.250.3900 503.963.4720 KSQCO Kicckhafer Schiffer 6? Company LLP CERTIFIED PUBLIC ACCOUNTANTS REPORT OF INDEPENDENT CERTIFIED PUBLIC ACCOUNTANTS To the Board of Directors and Stockholder of National Corrective Group, Inc. dba CorrectiveSolutions: We have audited the accompanying balance sheets of National Corrective Group, Inc. dba CorrectiveSolutions (the ?Company") as of April 30, 2012 and 2011, and the related statements of operations, stockholder?s equity, and cash ?ows for the years then ended. These ?nancial statements are the responsibility of the Company?s management. Our responsibility is to express an opinion on these ?nancial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the ?nancial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the ?nancial statements. An audit also includes assessing the accounting principles used and signi?cant estimates made by management, as well as eValuating the overall ?nancial statement presentation. We believe that our audits provide a reasonable basis for our opinion. As disclosed in Note 1.e to the ?nancial statements, the Company has generally recognized revenue upon receipt of payment, which may differ from when services are rendered. The effects of this departure from generally accepted accounting principles on the ?nancial position and results of operations have not been determined. As disclosed in Note 1.i to the ?nancial statements, the Company has not completed an impairment test of goodwill. Generally accepted accounting principles require that goodwill shall be reviewed for possible impairment at least annually. The possible effects of this departure from generally accepted accounting principles on the financial position and results of operations have not been determined. As disclosed in Note 1m to the ?nancial statements, generally accepted accounting principles define and require that a fair value compensation cost be measured, generally at the time of grant, for all outstanding share based awards granted under employee equity-based compensation plans. Such cost shall be recognized as the required services are performed. Management has informed us that the intrinsic method was used during the years ended April 30, 2012 and 2011 to determine compensation cost for options granted under the Company?s award plan. The effects of this departure from generally accepted accounting principles on the ?nancial position and results of operations have not been determined. In our opinion, except for the possible effects arising from the accounting for revenue recognition, goodwill impairment, and share based awards, as discussed in the preceding paragraphs, the ?nancial statements referred to above present fairly, in all material respects, the ?nancial position of National Corrective Group, Inc. dba CorrectiveSqutions as of April 30, 2012 and 2011, and the results of its operations and its cash flows for the years then ended in conformity with accounting principles generally accepted in the United States of America. hm Aw ch? up KIECKHA R, SCHMIKCOMPA Y?fL/g October 25, 2012 Irvine, California NATIONAL CORRECTIVE GROUP, INC. dba CORRECTIVESOLUTIONS BALANCE SHEETS AS OF APRIL 30, 2012 AND 2011 2012 2011 ASSETS CURRENT ASSETS: Cash and cash equivalents 777.232 440.679 Restricted cash 1,018,146 1,084,940 Accounts and other receivables. net 585,268 737,440 Prepaid expenses 70,353 278,644 Total current assets 2,450,999 2,541,703 NON-CURRENT ASSETS: Property and equipment, net 167.652 296.447 Goodwill 21,841,929 21,841,929 Other intangible assets, net 6.735.162 7.755.162 Deposits 23,710 23,710 28,768,453 29,917,248 31,219,452 32,458,951 LIABILITIES AND EQUITY CURRENT LIABILITIES: Accounts payable and accrued expenses 663.609 579.414 Liability for funds held in trust 1,018,146 1,084,940 Related party payable 167,443 167,443 Total current liabilities 1 .849,198 1,831,797 LONG-TERM LIABILITIES. net of current portion: Deferred taxes 1,704,302 1,151,555 Stockholder loan 10,961,431 11,205,754 12,665,733 12,357,309 14,514,931 14,189,106 EQUITY: Common stock, $0.001 par value Authorized - 1,000,000 shares Issued and outstanding - 697,000 and 700,000 shares, respectively 697 700 Additional paid-in capital 19,602,428 19,686,800 Accumulated de?cit (2,898,604) (1,417,655) 16,704,521 18,269,845 31,219,452 32,458,951 See accompanying notes and report of independent certi?ed public accountants. 3 NATIONAL CORRECTIVE GROUP, INC. dba CORRECTIVESOLUTIONS STATEMENTS OF OPERATIONS FOR THE YEARS ENDED APRIL 30, 2012 AND 2011 NET REVENUES EXPENSES: Personnel related expenses Marketing sales Administrative Rent Telephone Repairs maintenance Printing 8. mailing Other Depreciation and amortization Income from operations OTHER INCOME (EXPENSE): Cash interest expense Pay-in-kind interest expense Gain on sale of property and equipment Income (loss) before provision for income taxes PROVISION FOR INCOME TAXES Net loss 2012 2011 6,663,366 11,097,750 4,119,365 4,919,203 164,129 207,670 630,169 997,456 364,991 416,116 125,204 156.663 13.338 40,974 562,750 666,626 325,062 263,732 1,242,752 1,169,104 7,767,760 6,659,744 1,095,566 2,236,006 (1,507,113) (1,427,465) (505,677) (713,733) - 3,200 (2,012,790) (2,137,996) (917,204) 100,006 563,745 576,007 (1,460,949) (477,999) See accompanying notes and report of independent certi?ed public accountants. 4 NATIONAL CORRECTIVE GROUP, INC. dba CORRECTIVESOLUTIONS STATEMENTS OF EQUITY FOR THE YEARS ENDED APRIL 30, 2012 AND 2011 Common Stock Total Additional Accumulated Stockholder's Shares Amount Paid-in Capital Deficit Equity BALANCE, April 30, 2010 753,000 753 21,177,372 (939,656) 20,238,469 . Net loss - - - (477,999) (477,999) Repurchase of common stock (53,000) (53) (1,490,572) - (1,490,625) BALANCE, April 30, 2011 700,000 700 19,686,800 (1,417,655) 18,269,845 Net loss - - - (1,480,949) (1,480,949) Repurchase of common stock (3,000) (3) (84,372) (84,375) BALANCE, April 30, 2012 697,000 697 19,602,428 (2,898,604) 16,704,521 See accompanying notes and report of independent certified public accountants. 5 NATIONAL CORRECTIVE GROUP, INC. dba CORRECTIVESOLUTIONS STATEMENTS OF CASH FLOWS FOR THE YEARS ENDED APRIL 30, 2012 AND 2011 2012 2011 CASH FLOWS FROM OPERATING ACTIVITIES: Net loss 5 (1,480,949) (477,999) Adjustments to reconcile net loss to net cash provided by operating activities: Depreciation and amortization 1,242,752 1,169,104 Pay-in-kind interest expense on stockholder loan 505,677 713,733 Net (gain) loss on sale of property and equipment - (3,200) Changes in working capital: (Increase) decrease in accounts and other receivables 152,172 (3,126) (Increase) decrease in prepaid expenses 208,291 (192,354) (Increase) decrease in other assets - 6,290 Increase (decrease) in deferred income taxes 552,747 567,006 Increase (decrease) in accounts payable and accrued expenses 84,195 (616,108) Net cash provided by operating activities 1,264,885 1,163,346 CASH FLOWS FROM INVESTING ACTIVITIES: Proceeds from sale of property and equipment - 3,200 Cash payments for the purchase of property and equipment (93,957) (31 ,057) Net cash used in investing activities (9i957) (27,85? CASH FLOWS FROM FINANCING ACTIVITIES: Payment for common stock acquired (84,375) (1 ,490.631) Principal payments on capital leases - (5,476) Payments on stockholder loan (750,000) - Net cash used in ?nancing activities (834,375) (1,496,107) NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS 336,553 (360,618) CASH AND CASH EQUIVALENTS, beginning of year 440,679 801,297 CASH AND CASH EQUIVALENTS, end of year 777,232 440,679 SUPPLEMENTAL CASH FLOW INFORMATION: Cash paid during the year for: Interest 1,507,113 1,427,465 Income taxes 9,187 12,059 See accompanying notes and report of independent certi?ed public accountants. 6 NATIONAL CORRECTIVE GROUP, INC. dba CORRECTIVESOLUTIONS NOTES TO THE FINANCIAL STATEMENTS FOR THE YEARS ENDED APRIL 30, 2012 AND 2011 Summary of Signi?cant Accounting Policies a. Company Formation and Operations National Corrective Group, Inc. ("the Company") a Delaware corporation was formed in March, 2009. In April 2009, the Company acquired substantially all the assets of SCH Corporation and subsidiaries (together and began operations (see Note The Company contracts with various governmental jurisdictions throughout the United States to provide educational seminars and administrative support services to state and county prosecutor's of?ces that have adopted pre-trial misdemeanor bad check and other diversion programs (?Diversion Programs"). These programs typically allow ?rst time offenders (the ?Participant?) to avoid the prospect of criminal prosecution provided the Participant attends an educational seminar (?Seminar?) mandated by the prosecutorial authority, pays a fee for the Seminar, and pays full restitution to the victim, if any. The Company's contractual duties include conducting all Diversion Program Seminars, providing instructors to conduct the Seminars, and providing its proprietary Seminar materials to class Participants. The Company also provides support services for its administrative, accounting, and reporting aspects of the Diversion Program and counseling services. b. Codi?cation and Impact of Recently Issued Accounting Principals The Company follows accounting standards set by the Financial Accounting Standards Board (the which establishes generally accepted accounting principles that are followed in reporting ?nancial condition, results of operations, and cash ?ows. References to GAAP issued by the FASB in these notes are to the FASB Accounting Standards Codification, referred to as the ?Codi?cation? or ASU 2010-28 amends? ASC Topic 350, Intangibles Goodwill and Other, by addressing considerations in the testing of potential goodwill impairment when a reporting unit, as de?ned, has zero or negative carrying amounts. ASU 2011-08 further amends the testing of goodwill impairment by allowing for qualitative factors to be assessed before performing the two-step impairment test. If it is more likely than not that the fair value of the reporting unit is greater than its carrying amount, then further testing is not required. ASU 2012-02 extended these concepts to other inde?nite?lived intangible assets. These are effective for the Company?s 2012-2013 ?scal year. Early adopting of ASU 2011-08 is permitted if the annual test date is before September 15, 2011. Management is currently evaluating these ASU's impact on the Company's ?nancial statements. c. Business Acquisition The Company acquired substantially all of the assets and assumed certain liabilities of SCH through an Asset Purchase Agreement dated April 22, 2009 (the ?acquisition"). The acquisition price was recorded at the fair value of the prior senior secured debt of $32,824,990, which was validated in part by other all- cash offers and equity-based transactions setting the fair value for the underlying stock. GAAP requires that the assets acquired and the liabilities assumed to be recorded at their fair values as of the date of the acquisition. Any remaining amount of unallocated purchase price is recognized as goodwill. Transaction costs were expensed as incurred. d. Fair Value Measurements The Company?s goodwill and intangible assets were initially reported at fair value at the date of the acquisition (see Note Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The intangible assets were valued using a discounted cash ?ow methodology. In accordance with the applicable fair value methodology, these are considered to be level 3 inputs, which are the most subjective inputs in the fair value hierarchy. e. Revenue Recoqnition The Company provides multiple deliverables to distinct groups of users in its Diversion Programs: seminars and a variety of support services are available to the Participant; restitution is provided to the victim; and administrative services as detailed above are provided to the district attorneys. The services are rendered at various times throughout the service period, which begins with the initial noti?cation by the district attorney or victim and ends with the state imposed statute of limitations (one to six years depending on the state) and/or as instructed by the district attorney. The nature of the services and the timing can differ signi?cantly from Participant to Participant. The fee imposed upon the Participant is determined based on the contract entered into between the Company and the various district attorney jurisdictions and includes structured fees for seminars and administrative services. According to the contract with the district attorney jurisdictions, all payments made by the Participants are non-refundable and are not dependent on the Participant completing the program. Generally accepted accounting policies require revenue to be recognized when the following fundamental criteria are met: (1) persuasive evidence of an arrangement exists; (2) delivery has occurred or services have been rendered; (3) the price to the customer is ?xed and determinable; and (4) collection of the resulting receivable is reasonably assured. Further, when a contract contains multiple deliverables, such as various types of services offered at different times, revenue should be allocated among the individual services delivered based on their relative selling prices at inception, which may differ from the stated contract prices. The Company has elected to generally recognize revenue when payment from the Participant is received as management believes cash basis revenue recognition approximates the revenue earning process. A receivable is recorded only for automatic payments ACH or credit cards) which have been scheduled and authorized by the Participant. The Company has not quanti?ed the effect on revenue, accounts receivable and deferred revenue of this departure from GAAP. f. Concentration of Credit Risk Financial instruments that potentially subject the Company to concentrations of credit risk consist primarily of demand accounts. At times, the Company maintains balances in excess of the federally insured limit. During the year ended April 30, 2012, governmental jurisdictions in two states accounted for 38.01% and 10.80% of revenue. During this period, no governmental jurisdictions accounted for more than 10% of revenue. Management believes that the risk of loss of signi?cant contracts is minimal During the year ended April 30, 2011, governmental jurisdictions in three states accounted for 36.36%, 10.62% and 10.89% of revenue. During this period, no governmental jurisdictions accounted for more than 10% of revenue. 9. Accounts Receivable and Allowance for Doubtful Accounts The Company performs an analysis of accounts receivable for the purpose of estimating uncollectible amounts. The Company?s analysis is based on historical collection experience and a review of the current status of accounts receivable. The Company recognizes receivables only for the portion of the collections attributable to its revenue, no receivable is recognized for the amount that would be remitted to the district attorneys and merchants. The allocation between the Company and other remittees is based on an estimate of average terms in the contracts between the Company and the individual district attorneys (see Note The Company has recorded an allowance for doubtful accounts of $446,329 and $352,663 as of April 30, 2012 and 2011, respectively. The allowance represents the portion of scheduled automatic payments (see Note 1.e) that will not be collected. It is reasonably possible that the Company's estimate of the allowance for doubtful accounts could change. h. Property and Equipment Property and equipment purchased as part of the business acquisition in 2009 are recorded at their fair values; subsequent additions to property and equipment are recorded at cost. Expenditures for major additions and improvements are capitalized and minor replacements, maintenance, and repairs are charged to expense as incurred. When property and equipment are retired or othenivise diSposed of, the cost and accumulated depreciation are removed from the accounts and any resulting gain or loss is included in the results of operations for the respective period. Depreciation of property and equipment is provided using the straight-line method for financial reporting purposes and primarily accelerated methods for tax purposes (see Note 3). i. Goodwill and Intangible Assets Goodwill was recognized as a result of the 2009 business acquisition (see Note GAAP requires an impairment test on goodwill be performed at least annually or more frequently upon the occurrence of an event or when circumstances indicate that the carrying value is greater than its fair value. The Company has not completed an impairment test of goodwill and has not quanti?ed the potential effect of this departure from GAAP. Intangible assets are comprised of government jurisdiction contracts, and proprietary technology acquired by the Company as part of the 2009 business acquisition. These assets are being amortized on a straight-line basis over their estimated useful lives, which range from ?ve to ten years (see Notes 1.c, 1.d, and 4). j. Income Taxes The Company is a corporation for income tax purposes and accounts for income taxes under the liability method required by GAAP. Deferred income taxes re?ect the net effects of temporary differences between the carrying amounts of assets and liabilities for ?nancial statement purposes and the amounts used for income tax purposes. The tax basis is measured using the enacted tax rates and laws that are expected to be in effect when the differences are expected to reverse (see Note 10). A valuation allowance is recorded for deferred tax assets when it is more likely than not that such assets will not be realized. GAAP also addresses the accounting for uncertainty in income taxes and prescribes a threshold of more-likely?than-not for recognition of thetax effects of uncertain tax position taken or expected to be taken. k. Advertising Costs Advertising costs are expensed as incurred. Advertising expense totaled $8,811 and $8,488 for the years ended April 30, 2012 and 2011, respectively. I. Deferred Rent The Company accounts for leases in accordance with A80 840, Leases. Accordingly, rent expense under the Company?s operating leases is recognized on a straight-line basis over the lease term (see Note m. Stock Based Compensation GAAP requires that the cost resulting from all share-based transactions be recognized in the ?nancial statements. The cost of the transaction is determined based on the fair value of the equity instruments issued and is recognized over the related service period. The Company has elected to assign no cost to the granted options under the Stock Incentive Plan as the exercise price equals the estimated market price of the underlying common stock at the date of grant (the intrinsic value method), which is a departure from GAAP. There were no grants during the fiscal 2011 or 2012 (see note 8.) 10 n. Statements of Cash Flows For purposes of the Statements of Cash Flows, the Company considers all highly liquid investment instruments with an original maturity of three months or less to be cash equivalents. 0. Use of Estimates The preparation of ?nancial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the ?nancial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. p. Subsequent Events The Company has evaluated subsequent events through October 25, 2012, the date the ?nancial statements were available for issuance. Restricted Cash and Funds Held in Trust The Company is required to deposit all fees, payments, and monies generated by Diversion Programs into separate accounts held in trust in commercial, federally insured ?nancial institutions. In conjunction with the restricted cash, a current liability is also re?ected on the accompanying balance sheets in an equivalent amount. Such amounts are recorded as restricted cash and funds held in trust in the accompanying balance sheets. The Company is under contractual obligation to coordinate disbursements on behalf of the government jurisdictions. Amounts received are disbursed to victims and to government jurisdictions on a weekly or basis as directed by the underlying jurisdiction contract. Property and Equipment Carrying value and estimated useful lives of property and equipment are as follows: 2012 201 1 Useful Lives Computer and equipment 249,605 490,631 3-5 years Furniture and ?xtures 58,111 63,654 5 years Leasehold improvements 42,819 44,719 5 years 350,535 599,004 Accumulated depreciation (182,883) (302,557) 167,652 296,447 11 Leasehold improvements are depreciated over the lesser of the useful life or the remaining lease term. For the years ended April 30, 2012 and 2011, depreciation expense totaled $222,752 and $149,104, respectively. Intangible Assets The carrying amounts and useful lives of intangible assets are as follows: 2012 2011 Useful Lives Technology 350,000 350,000 5 years Government jurisdiction contracts 9,500,000 9,500,000 10 years 9,850,000 9,850,00 Accumulated amortization (3,114,838) (2,094,838) 6,735,162 7,755,162 Amortization expense for the intangibles for the years ended April 30, 2012 and 2011 was $1,020,000. The estimated intangible asset amortization for the next ?ve years is as follows for the years ended April 30: 2013 1,020,000 2014 1,016,236 2015 950,000 2016 950,000 2017 950,000 Thereafter 1,848,926 6,735,162 Accounts Payable and Accrued Expenses Accounts payable and accrued expenses consist of the following as of April 30: 2012 2011 Accounts payable 78,364 32,284 Wages and employee bene?ts 223,585 240,596 Deferred rent 115,622 122,951 Income tax payable 1,967 3,200 Other accrued expenses 244,071 180,383 663,609 579,414 12 Stockholder Loan The Company has debt payable to the sole stockholder of the Company arising from the 2009 business acquisition, and as evidenced by a secured senior term note (?Term Note"). The debt, described below, is secured by substantially all of the assets of the Company. The face value of the Term Note is $10,324,990, which initially accrued interest at 13% per annum, and is payable Effective February 2010, the Term Note was amended to increase interest to 19.5% and to give the Company the option of accruing up to the full amount of the 6.5% annual rate increase as pay- in-kind interest interest?), included in the note balance. Effective January 2012, the Term Note was amended to cease the PIK interest and reduce the interest rate to the original rate of 13% per annum. As of April 30, 2012 and 2011, PIK interest of $636,441 and $880,764 was outstanding and recorded as additional debt payable. The principal amount of the Term Note and all accrued interest is due on May 31, 2013. The Secured Senior Term Note agreement with the stockholder contains certain covenants and restrictions, the most significant of which pertain to achieving certain levels of earnings measured by earnings before interest, taxes, depreciation and amortization as de?ned. As of and for the year ended April 30, 2012 the Company was in default of certain covenants and received a waiver from the noteholder. Stockholder?s Equity The Company is authorized to issue 1,000,000 shares of $001 par value common stock. 200,000 shares are restricted for the Company stock option plan. During the years ended April 30, 2012 and 2011 the Company repurchased 3,000 and 53,000 shares, respectively, at $28.125 per share. Stock Incentive Plan Pursuant to its stock incentive plan, the Company may grant incentive stock options and nonqualified stock options to its employees and non-employee consultants and directors to acquire up to 200,000 shares of common stock. The minimum exercise price of each option equals the market price of the Company?s stock on the date of grant. The option?s maximum term is 10 years. Options vest at various rates. If an option expires, becomes unexercisable, is cancelled or forfeited, the shares will become available for future grant or sale. A summary of the status of the Company's stock incentive plan as of April 30, 2012 and 2011 and changes during the years then ended are presented below: 13 Weighted- Number of Average Stock Incentive Plan Options Exercise Price Outstanding at April 30, 2010 97,500 28.125 Granted - Forfeited - Exercised - Outstanding at April 30, 2011 97,500 28.125 Granted - Forfeited (7,000) 28.125 Exercised - Outstanding at April 30, 2012 90,500 28.125 Options exercisable at April 30, 2012 59,719 28.125 Weighted average remaining contractual life 6.5 years Commitments and Contingent Liabilities a. Litigation The Company is periodically involved in legal actions and claims that arise as a result of events that occur in the normal course of operations. The Company is involved in several matters related to wage claims by former employees. Management believes valid defenses exist against such claims but continues to evaluate the merits of the continued defenses of such claims. The ultimate resolution of these actions is not expected to have a material adverse effect on the Company?s ?nancial position. b. Operating Leases The Company conducts operations from leased facilities, and rents classroom facilities for education seminars on an as-needed basis. The total minimum lease commitments for the ?ve years subsequent to April 30, 2012 are as follows for the years ended April 30: 2013 245,064 2014 252,420 2015 259,992 Total 757,476 14 10. The Company?s operating lease agreement for the facilities contains provisions for rent increases and rent-free periods. The total amount of rental payments due over the lease term is being charged to rent expense on a straight-line basis (see note The difference between rent expense recorded and the amount paid is included in deferred rent (see note 5). Total rent expense was $364,991 and $416,116 forthe years ended April 30, 2012 and 2011, respectively. Income Taxes The income tax provision included in the statements of operations is as follows: 2012 201 1 . Current: State 1 1,000 1 1 ,000 Deferred: Federal 465,378 477,385 State 87,367 89,622 Total deferred 552,745 567,007 Total tax provision 563,745 578,007 A reconciliation between the statutory federal income tax rate and the effective income tax rate is as follows: 2012 2011 Income taxes at statutory rates 34.0% 34.0% State income tax, net of federal bene?t 2.7 15.4 Permanent Items (0.6) 4.8 Valuation Allowance (99.9) 523.8 Provision for Income Taxes 578.0% Signi?cant components of deferred tax assets and liabilities are as follows: 2012 2011 Deferred tax assets: Net operating loss carry fonivards 1,703,398 970,024 Depreciation (11,036) (13,191) Amortization of intangible assets 479,479 353,839 Total deferred tax assets 2,193,913 1,310,672 Valuation allowance (2,193,913) (1,310,672) Net deferred tax assets - - 15 11. 12. 2012 2011 Deferred tax liabilities -- Amortization of goodwill (1,704,302) (1,151,555) The deferred tax assets consist of net operating losses and other temporary differences between the timing of ?nancial reporting and tax reporting. Based on management?s projections of future taxable earnings, the Company has determined that a full valuation allowance is necessary on the federal and state deferred tax assets as of April 30, 2012. Temporary differences that are not expected to reverse in the foreseeable future are not netted with other deferred tax items, resulting in a net deferred tax liability of $1,704,302. These deferred tax assets may be recognized in the future if the Company generates sufficient taxable income in future years. Additionally, and pursuant to internal Revenue Code Sections 382 and 383, the use of the Company?s net operating loss carry fon/vards may be limited if a cumulative decrease in ownership of more than 50% occurs or has occurred within a three?year period. As of April 30, 2012, the Company had net operating loss carryfonNards of approximately $4,468,529 and $4,648,946 for federal and for state income tax purposes, respectively. The federal and state carry forwards will expire beginning in 2029 and 2019, respectively. Employee Benefit Plans Effective June 2009, the Company has a 401(k) Plan (the ?Plan?) covering substantially all employees effective June 2009. Contributions are made to the Plan at the discretion of the Company. Contributions made to and expenses paid for the Plan by the Company were $25,054 and $375, respectively for the year ended April 30, 2012 and $57,815 and $2,463, respectively for the year ended April 30, 2011. Reclassi?cation Certain amounts have been reclassi?ed in the prior year ?nancial statements to conform to the current year presentation. 16 tmoomocwmm CorrectiveSolutzom Trust t/ae Leader DIVERSION PROGRAM POLICIES AND PROCEDURES CorrectiveSolutzons I Trust the Leader OUR MISSION Vision for our company To expand our pioneering position in delivering innovative support services to the country?s top law enforcement officials and their constituencies by: - Exceeding our client?s expectations with every interaction - Hiring, training, and retaining teammates exceptionally committed to client service. 0 OUR GUIDING PRINCIPLES Rules we live by DELIGHT THE CUSTOMER. Our growth and success are the result of the legendary service we deliver to our clients and to each other every day. RAISE THE BAR. We have a duty to improve every day. We should never rest on yesterday's standards. SOLVE THE PROBLEM. We see challenges as opportunities. There is no problem that creativity, passion and hard work cannot solve. MEASURE WHA MA TTERS. Trust your instincts, but use data to guide your decisions. LEARN FROM OTHERS. The foundation of our success comes from challenging old ideas, listening actively and collaborating intently. We must respect each other to truly learn. BE COURAGEOUS. Commit to lead and champion a project that makes our company better. Don't wait for others to do it, especially when a client?s needs are at stake. SAFEGUARD OUR REPUTA TION. Our reputation is priceless and hard to restore, whether as a ?rm or as individuals. We will not compromise our reputation or integrity in any way. REMEMBER WHO YOU REPRESENT. Trust is a sacred privilege we have earned from those we serve. Always remember who you are and who you represent every day. 0 INTAKE EVALUATION PROCEDURE The following is the referral process for post-?ling (?pre-trial?) diversion programs where the prosecutor has ?led charges against the defendant that will be dismissed upon successful completion of the program. For eligible offenses, the prosecutor will recommend the Diversion Program and provide the defendant with a pamphlet with information about the program. The defendant will be required to waive their right to a speedy trial as a condition of referral to the diversion program and sign a document agreeing to the terms and conditions of the diversion program. The eligible cases will be sent to CorrectiveSolutions in one of the following ways. 1. A Diversion Program referral form will be sent via email or fax to the CorrectiveSolutions' data entry department. 2. CorrectiveSolutions' staff will search the IJS (Integrated Justice System; County Justice Record System) utilizing criteria provided by the prosecutor in order to identify cases which have been offered diversion. There may be more than one system to be scrubbed. IMPORTANT NOTE: Through this process, these cases much be screened and must meet the eligibility criteria established by the prosecutor and the judge. 3. An electronic file containing all relevant defendant information will be sent to CorrectiveSolutions directly from the court?s case management system. The file will either be placed on CorrectiveSolutions' secure site, or CorrectiveSolutions' will be instructed to pick up the ?le from the court's secure site. Once eligible cases are entered into an of?cial notice will sent to the offender and will include the date and time of their first supervision appointment. The appointment times and dates are automatically generated based on case manager calendars. DIVERSION PLAN CONFERENCE -DPC At the time of the ?rst supervision appointment, Case Managers must complete a Diversion Plan Conference (DPC) including a evaluation with each offender. Based on the results of the assessment, case manager will provide community resource referrals. Use the Community Resource Guide when recommending resources. The results of the completed assessment should be recorded in and community referrals noted. During the DPC, Case Managers must review the terms and conditions of the diversion program, explain each of the mandatory conditions, all of the required fees and review deadline dates. At this time, Case Managers should set up a payment plan for all program fees. If the court has ordered outside treatments as a diversion program requirement, provide the offender with a list of approved treatment providers. Offenders may complete required treatments at any of the locations on the list. If the offender wants to complete treatment at a provider that is not on the list, they must submit the agencies proof of licensing and/or certi?cation to provide treatment. CorrectiveSolutions does not recommend any particular provider. At the conclusion of the DPC, print a copy of the Diversion Plan for the offender All interactions should be noted in and the next supervision appointment should be scheduled. TERMINATION POLICY The following conditions will constitute a violation of program terms and conditions and will result in the offender being terminated from the program: The termination policy is subject to change. Please check the program POP document for any revisions. Any subsequent arrest -lmmediate termination noti?cation to prosecutor Failure to enroll within 30 days - Notification to prosecutor via failed report Positive drug test ?Noti?cation to prosecutor via daily failed report Positive breath alcohol test Notification to prosecutor via daily failed report Master tamper violations -Immediate termination notification to prosecutor Exclusion zone violations Immediate termination notification to prosecutor Failure to complete program conditions - Noti?cation to prosecutor via failed report Failure to pay all victim restitution or program fees Notification to prosecutor via failed report ?may be eligible for extension Failure to report to supervision appointment. If offender does not contact the office, and reschedule within 48 hours RECORD KEEPING AND REPORTING PROCEDURES All actions take on each case must be notated in and all documents including, but not limited to referral forms, treatment reports, police reports, etc. must be scanned and attached to the case file. All case files are subject to the Audit Committee review bi-weekly. The following customized reports exist for the program: Description 9150 Submitted Cases All cases entered into the program 9160 Completed All cases that have successfully completed the program 9175 Failed All cases that have failed; with reason why they failed 9180 Enrolled All cases that have successfully enrolled 9210 I 9000 Report Program stats County SAO requests standard reporting information to be sent to the following email addresses: FEE COLLECTIONS AND REMITTANCE PROCEDURES Description Comments Allocation Enrollment fee Must enroll within 30 days Class fee 3 1) 1) First six months: 100% Administrative fee: Two components of Admin Fee. SAO Later: 2/3 113 Regular admin fee of $75 AND cs 2) 3 Court costs of . 2) Court costs payable to the SAC. Drug I alcohol Number of tests ordered by 100% - CS testing SAO Monitoring fee 100% - CS Assessment fees 5 25 Re-scheduling fee 100% - CS 10 Missed payment and Convenience Community Service 0 fees The following applies to allocation of partial payments: The ?rst payment (Enrollment payment) of $40.00 plus $10 Convenience Fee (if any) is allocated as follows: 0 100% to Convenience Fee (if any, until satis?ed) 0 $20.00 to the ?rst month's Monitoring Fee 0 $20.00 to the Administrative Fee Allocation of any partial payment following the Enrollment payment: 0 100% towards Convenience Fee(s) (if any) until fully satisfied; then 0 50% towards an Victim Restitution; and 25% towards the Administrative Fee; and 25% towards the Diversion Class Fee and other fees ACCEPTANCE OF INDIGENTS PROCEDURE For each Administration Fee paid, the Prosecutor's Of?ce will allocate all or a portion to be held in an Indigent Offenders Fund Upon identifying an indigent potential Offender during the needs assessment, funds from the may be used to fund diversion fees wholly or in part. CorrectiveSolutions staff is authorized to allocate funds from IOF. CorrectiveSolutions will provide an accounting report detailing the allocation and balance of the IOF on a quarterly basis. NON DISCRIMINATION POLICY 1) No person shall be excluded from participation in, denied the bene?t of, or othenivise discriminated against on the basis of race. color, national origin or gender in connection with any bid submitted to Fulton County for the performance of any resulting there from, 2) That it is and shall be the policy of this Company to provide equal opportunity to all businesses seeking to contract or otherwise interested in contracting with this Company without regard to the race, color, gender or national origin of the ownership of this business, 3) That the promises of non-discrimination as made and set forth herein shall be continuing in nature and shall remain in full force and effect without interruption, 4) That the promise of non-discrimination as made and set forth herein shall be made a part of, and incorporated by reference into, any contract or portion thereof which this Company may hereafter obtain, 5) That the failure of this Company to satisfactorily discharge any of the promises of non-discrimination as made and set forth herein shall constitute a material breach of contract entitling the Board to declare the contract in default and to exercise any and all applicable rights and remedies, including but not limited to cancellation of the contract, termination of the contract, suspension and debarment from future contracting opportunities, and withholding and/or forfeiture of compensation due and owning on a contract; and 6) That the bidder shall provide such information as may be required by the Director of Contract Compliance pursuant to Section 4.4 of the Fulton County Non-Discrimination in Purchasing and Contracting Ordinance. ACCESSIBILTIY TO PERSONS WITH DISABILITIES POLICY In accordance with Section 503 of the Rehabilitation Act of 1973, and its implementing regulations and the Americans with Disabilities Act (ADA) of 1990 and its implementing regulations (see attached), CorrectiveSolutions prohibits discrimination on the basis of disability in admission or access to, or treatment or employment in, its programs and activities. Any and all issues or concerns regarding disability or discrimination must immediately be escalated to Human Resources and to your direct management. CorrectiveSolutions has a zero tolerance policy regarding harassment and discrimination. County State?s Attorney Community Accountability Pre-filing Diversion Program Pre-filing") SAMPLE Program Operating Procedures File name: Pre-filing_operating procedures v2_032814 Last Saved by: Note: This document is locked for editing and will only open in ?read-only?. Resave document with new version and new date. if, CorrectiveSolutzons Trust the Leader First draft issued by on 3/20/2014 Program Operating Procedures . CAP Pre-Filing County, SD . 1 Program Summary County, SD (Pre-Filing) Program Name County State's Attorney's CAP Pre-Filing Diversion Program Program Address. Phone Email Address, City, State and ZIP (855) "COUNTY?SD@diversionprogramorg Program Type Pre-Filing I DA Referral Type of Charges I of . Suspended Driver?s License 0 Underage drinking (18?20 yr olds) - Truancy - Petty Theft 0 Mostly Misdemeanor Marijuana 0 Simple assault - Sexting Trespass - No insurance Conditions 0 Pay all Program Fees 0 Attend CAP Class 0 Community Service (16,20, 24 hours) 0 Drug Testing (if applicable) 0 Proof of Automobile insurance (If applicable) I Pay Restitution (if applicable) 0 Drug Alcohol Education Journals (if applicable) 0 Pay Recovery/Court Costs (if applicable) 0 Complete additional education component based on offense (Parenting and/or Forward Thinking (Juvenile based), see table in section 3 Eligible Offenses/ -Additional Requirements) Pay in Full pn?or to Class Attendance NO Program Length Fixed or Van'able 4 months I Fixed Length Enrollment Timeframe I 5 amount 0 Adult - Yes 30 days $40 DPC over the phone 0 Juvenile - Yes 30 days $40 Parent Consent form DPC over the phone w/Juvenile Total Program Fees Class Admin - Monitoring - 5/ month Needs Assessment] Enrollment (1St month?s monitoring fee)- 5 Drug Tests - 5/ Each Recovery Costs Court Fee 0 Class 1 Misdemeanor $.00 0 Class 2 Misdemeanor $.00 - Educational Journals SXX per book {ifapplicable) - Community Service 16/20/24 hours Minimum Payment No minimum payment Average it of Cases referred [Month 56-70 Month (estimate per Kristy) Approx. Compliance 4/7/2014 Sample POP doc 2 Program Operating Procedures . CAP Pre-Filing County, SD . 2 Contacts Txi?in??j Title Contact Information Program Liaison State?s Attorney Program Liaison State?s Attorney Assistant (actual Liaison) CS Relationship holder Kristy Silguero, Senior Vice (951) 323-9115 cell President 3 Eligible Offenses/Statutes 0 Below is a list of eligible offenses that has been pre-approved by SAO. The list includes additional requirements for each crime. Additional Requirement - SDCL 32-35?110 Suspended Driver?s License Proof of valid automobile insurance maintains car insurance throughout program . length SDCL 35-9-2 Underage drinking (18-20) SDCL 35-9?2 Truancy Parenting Journal SDCL Petty Theft SDCL 26-10-13 Sexting SDCL 22-42-6 Misdemeanor Marijuana SDCL 22-18-1 Simple Assault SDCL 32-35-113 No Insurance SDCL 22-35-5 Trespass SDCL 22?35-6 4 Program Parameters Item Description Program length 4 months/ Fixed Length Enrollment 0 Adults - within 30 days and complete a DPC - Juvenile - Parent/Guardian Signs Consent form first, then within 50 days, and Juvenile needs to complete the DPC Minimum payment NO minimum payment required 5 Program Fees and Allocation _Descriptio_n_ Cost 7 banners '7 AiibE?tioh Enrollment fee 5 This is the 1St month?s 4/7/2014 Sample POP doc 3 Program Operating Procedures . CAP Pre-Filing County, SD . monitoring fee Class fee Administrative fee: Drug alcohol testing If applicable Monitoring fee Enrollment fee is the first month?s monitoring fee Educational Journal Price per booklet fee Assessment fees Class Re-scheduling fee Missed payment, Convenience, and Educational Journal replacement fee Court Fees Class 1 Misdemeanor (SA will provide the Class 2 Misdemeanor distribution on how the each fee needs to be broken out to multiple agencies) Community Service fees 6 Payment Distribution The offender will submit all payments to CorrectiveSolutions for distribution to recipients. 0 Funds are distributed The following applies to allocation of partial payments: 0 The first payment (Enrollment payment) of (following payment of any Convenience Fee) is allocated: 100% allocated to CorrectiveSolutions. Any additional amounts paid are allocated (following payment of any Convenience fees): 0 50% to the Administrative Fees, until fully satisfied and 50% to Other Fees 0 After the Administrative Fee is fully paid, any partial payments will be allocated (following payment of any Convenience fees): . 50% to Restitution Recovery and 50% to Other Fees 6.1.1 Indigent Offenders Fund (not at this time) For each Administration Fee paid (see above), State's Attorney's Office will allocate all or a portion to be held in an Indigent Offenders Fund Upon identifying an indigent potential Offender during the needs assessment, funds from the IOF may be used to fund diversion fees wholly or in part. CorrectiveSolutions staff is authorized to allocate funds from IOF. 4/7/2014 Sample POP doc 4 Program Operating Procedures . CAP Pre-Filing County, SD . CorrectiveSolutions will provide an accounting report detailing the allocation and balance of the IOF on a quarterly basis. 7 Active Conditions Condition Description Diversion Plan Conference (DPC) The DPC documents the offender?s social and economical situation and results in a Diversion Plan. The Diversion Plan includes conditions of the program as well as recommended community referrals. This is conducted over the phone at the time ofenroliment. Community Accountability Class Standard CS CAP Curriculum. 4.5 hours. Community Service Community service hours will vary from 16 hrs, 20 hrs, 24 Drug Alcohol Testing if applicable) Drug tests will vary on a case per case basis. SAO may choose to require offender to pass up to 3 drug tests within 4 months. (we do not foresee SAO requiring drug tests very often on cases) Offenders will be allowed one ?Mulligan" where they can fail or no show to one drug test. The case will be extended by one month and an additional monitoring fee will be added to the case. If the offender fails the drug test, we will charge the offender an additional drug test fee. . Restitution Pay restitution to victim (If applicable) Proof of Automobile Insurance (ifapplicable) Offender must provide proof upon entering program and at the end of program to show they maintained car insurance through out program length. Class 1 Misdemeanor 7. Recovery Court Fee Class 2 Misdemeanor Certain offenses as outlined in section 3 Eligible 8. Educational Journals Offenses? Additional Requirements include the condition of completing a Substance Use Behavior journal, Relationship Communication Journal (juvenile) or a Parenting Journal, Drug Alcohol (Adult) Journal. Journals will be sent one week after enrollment payment has cleared and must be sent in to us 30 days prior to their deadline date. 7.1.1 Community Service 4/7/2014 Sample POP doc 5 Program Operating Procedures . CAP Pre-Filing County, SD . State?s Attorney would'like to use the County Humane Society to handle all Community Service hours for the County CAP program. CorrectiveSqutions will coordinate and monitor all referrals to Humane Society. Pfoyider 7 ??caataci County Humane Society Phone Address City, State Zip Email: Name at County Humane Society: will accept defendant referrals via email. Completion reports and status reports will be provided to CS via email within 48 hours of completion. 7.1.2 Drug Testing Provider Contact of Operation 1. ael researchin_ other facilitie- 2. County Jail 3. Quest Diagnostics -Drug Test (Closest facility is 70 miles 5 Alcohol Tests from County) NOTE: Unable to find drug testing facilities at this time, more research is needed. Possibly use the County jail to administer the drug tests if drug test(s) is a condition on the first set of cases. 7.1.3 Educational journals Provider Contact Information For each Educational Journal condition on a case a $25 fee will be assessed, it will cost defendants $10 to have a replacement booklet sent to them. The Educational Journals are only offered in English. If the defendant does not read or write in English, they will need to find a friend, family member, or someone to help them translate and complete journal. The defendants will be instructed to send the educational journals to the San Clemente mailbox at 806 Avenida Pico STE I PMB 340, San Clemente, CA 92673?5639, so that they don?t get held up at the PO Box in County risking program failure. Name of Journal Series Pages Minimum Cost Per Cost of Order Booklet Facilitator Amount Guide Juvenile Cognitive "Substance Using "Forward 4/7/2014 Sample POP doc 6 Program Operating Procedures . CAP Pre-Filing County, SD . EBP I Behaviors?; I Thinking? I I I Juvenile Cognitive "Relationships "Forward EBP Communication? Thinking? Parenting ?Family" "Forward Thinking? 8 Community Referrals Provider Contact Information Housing Huron Housing Authority 255 Iowa Ave SE Huron, SD 57350 (605) 352-1520 Community Counseling Services 317 Iowa Avenue SE Huron, SD 57350 605-352-8596 (Main Of?ce) 605?352-7072, ext. 5021 (Building Manager) Purpose I Services: The Bradfield-Leary Center Apartments provide supportive housing to our consumers who participate in the CARE or IMPACT Programs. We offer efficiency units on the 2"d floor with a community kitchen and 1 bedroom apartments on the 3rd ?oor. Laundry facilities are provided on both floors. To complete an application or inquire about the bene?ts of the Brad?eld?Leary Center Apartments, please click on the links below. Brad?eId-Leary Center Apartments Employment Cornerstone Career Service 33 Third Street SE, Suite 202 Huron, SD 57350 (605)353-7175 Monday Thursday: 8:00 am 5:00 pm SD Job Services in Town - Contact the Huron South Dakota Department of Labor Regulation Monday Friday from Sam to 5pm For details on how to apply 2361 Dakota Avenue South Huron, SD 57350-4334 Ph: (605) 353-7155 Fax: (605) 353-7305 Education gem?alwtaSmte?Lmersitv 36091 Cow Camp Pl Miller, SD 57362-6801 Local: (605) 853-9280 s: 4/7/2014 Sample POP doc 7 Program Operating Procedures . CAP Pre-Filing County, SD . Southeast Technical Institute 2320 Career Ave Sioux Falls, SD 57107-1301 Local: (605) 367-7624 Mount Marty College 1030 Arrow Ave NE Watertown, SD 57201 Local: (605) 886-6777 gke Area Techn? Institute 1201 Arrow Ave NE Watertown, SD 57201 Local: (605) 882-5284 Fine Arts Center 939 Ohio Ave Sw Huron, SD 57350-3246 Local: (605) 353-8518 Dakota Wesleyan University Huron Nursing School 939 Ohio Ave Sw Huron, SD 57350-3246 Local: (605) 352-2662 .edu Counseling: 0 Domestic Violence 0 Gambling Addiction 0 Family YWCA Family Violence Prom Phone: 352-4952 707 Dakota Ave. Huron, SD 57350 Hotline: 353?6475 Purpose/ Services: Offers services to victims of domestic abuse and sexual assault of any gender, race, age or religion. Services available include a 24-hour hotline, shelter, transitional housing, counseling, Boys Town Common Sense Parenting Class, transportation, assistance with housing, interpreters, and legal and medical advocacy. Services are offered at no cost to the victim. Advocate assistance is completely con?denuaL Women Health Education Contact: Karla Guyer 390 Kansas SW, Huron, SD 57350 Phone: 352-8384, 800-801-8691 Website: Email: Purpose/Services: Family planning, HIV and STD testing for men and women, and pregnancy testing. Birth control for men and women, yearly examinations for women, all services are strictly con?dential. County Victim's Advocag 4/7/2014 Sample POP doc 8 Program Operating Procedures . CAP Pre-Filing County, SD . Contact: Trish Manolis 11o 3'd Street sw, Huron, so 57350 Phone: 353-8430 Website: Purpose/Services: The Victim-Witness Coordinator assists victims of crime as they work with the Criminal Justice System from the time the defendant is arrested through prosecution. The advocate offers services to victims of crimes included under the South Dakota Crime Victims Bill of Rights (SDCL 23A-28C-1). Some of these duties include: Notifying the victim/victims of court appearance and explaining what will happen at each appearance. a Accompanying victims to court or attending on their behalf if they choose not to attend. Assisting victims in gathering restitution informationin cases where restitution is requested. Will prepare and submit restitution documents for court. 0 Assist victims in ?lling out applications for South Dakota Crime Victims' Compensation. 0 Refer victims to counseling services, social services, shelter services, legal services, etc. Gamblers Anonymous 510 Dakota Ave. S., Huron, SD 57350 Meetings: Monday evenings at 7:00 pm. Community Counseling Services Contact: Kathy Johnson 357 Kansas Ave. SE, Huron, SD 57350 Phone: 352-7072 Website: Purpose/Services: Provides behavioral health and outpatient services for the counties of Hand, Jerauld, Kingsbury, Lake, Miner and Moody. testing and assessments, personal enrichment and skill development workshops and presentations, 24-hour crisis counseling, evaluations and medication management, care, divorce and custody mediation, child custody evaluations, school consultations, coordination of services with schools and other community agencies, personal growth groups and presentations, and Employee Assistance Programs. Drug and/or Alcohol Treatment Community Counseling Services Outpatient Services - Huron 357 Kansas Ave SE Huron, SD 57350 (605) 352?8596 Purpose Services: Community Counseling Services counselors are here to help guide and assist you through your journey to recovery. We offer various levels of care, but starting with an assessment to determine the level of care required to help you overcome substance abuse. Our treatment approach is based on the 12-step program of Alcoholics Anonymous and reality therapy. The primary purpose is to provide a total rehabilitation program for the chemically dependent person and their family. Drug and Alcohol Alcoholics Anonymous Huronl SD 4/7/2014 Sample POP doc 9 Program Operating Procedures . CAP Pre-Filing County, SD . Support Group 626 1?t St sw, Huron, so 57350 (605) 352-0926 Meetings: All week, every week at 8 pm. (Monday-Traditions Night; Wednesday-Big Book Night; Thursday- Step Night). Thursdays and Sundays are No-Smoking Meetings. Additional Meetings: Mondays Friday at 11:00 am; Wednesday at 5:15 pm. Al-Anon 626 1? St sw, Huron, so 57350 Phone: 352-9539 Meetings: Wednesday nights-5:30 pm, Friday nights-8:00 p.m. Huron Towers Room #108 Narcotics Anonymous 955 Lincoln Ave. SW, Huron, SD 57350 Meetings: Thursday evenings at 7:00 pm. Our Home Rediscoveg Drug Alcohol Contact: Blaise Tomczak 40354 210th St, Huron, so 57350 Phone: 353-1025 or 353-1061 - Purpose/Services: Inpatient program that provides 45-60 days of intensive treatment services for adolescents focusing on problems associated with chemical addiction. Services include individual, group and family counseling, step groups, services, nursing care, family program, school program, and 24-hour staff coverage. Mental Health Treatment Communitv Counseling Services Outpatient Services - Huron 357 Kansas Ave SE Huron, SD 57350 (605) 352-8596 Community Counseling Services offers a variety of mental health services, such as: 0 Services; 0 Adult evaluation and medication management 0 Child and Adolescent evaluation and med management 0 Counseling/Therapy: 0 Individual Counseling 0 Couple's and Marital Counseling 0 Child and Adolescent Counseling 0 Family Counseling 0 Child Custody Counseling 0 Services: 0 Testing and assessments Gastric bypass evaluations Purpose/Services: Offers a wide array of other mental health services as well, including divorce mediation, school consultations, court?ordered anger management and 24-hour crisis counseling. If there is a service, you're looking for that you do not see listed, please free to call one of our of?ces and we would be happy to help! One of the bene?ts of Community Counseling Services is our flexibility, and we may just create a service or group based on your speci?c needs. Veterans Services County Veterans Services 4/7/2014 Sample POP doc 10 Program Operating Procedures . CAP Pre-Filing County, SD . 3rd St 102 Huron, SD 57350 (605) 353-8415 American Legion 777 4th St NE Huron, SD (605) 352-3844 ion.or American Legion Auxiliam 752 Kansas Ave SE Huron, SD (605) 353-1793 Medical Services County Health Nurse Contact: Bonnie Dosch, RN, Julie Miller, RN 495 3rd St. sw, Huron, so 57350 Phone: (605) 353-7135 Website: Purpose/Services: Provides public health services to people of all ages. Community Health Services works with individuals, families, and communities to make sure they have the best possible health outcomes. Professional nursing and nutrition staff provide services and organize other health-related services. Huron Regional Medical Center Contact: Kim Rieger 172 4th Street SE, Huron, so 57350 Phone: (605) 353-6200, (800) 529-0900 Website: Email: Purpose/Services: Provides state-of-the-art health care to residents in Huron and seven surrounding counties in the region. HRMC offers 24-hour emergency services for accidents, injuries or emergent that need immediate attention. home health services are available to patients who need care at home. Free interpretation services are provided to all patients in their native language. Women Health 8: Education Contact: Karla Guyer 390 Kansas SW, Huron, SD 57350 Phone: (605) 352?8384, (800) 801-8691 Website: Email: Purpose/Services: Family planning, HIV and STD testing for men and women, and pregnancy testing. Birth control for men and women, yearly examinations for women, all services are strictly con?dential. HRMC Hosgice Contact: Kim Rieger Huron Regional Medical Center Phone: 353?6200, 800-529-0900 172 4th Street SE, Huron, so 57350 Email: info@huronregional.org 4/7/2014 Sample POP doc 11 Program Operating Procedures . CAP Pre-Filing County, SD . Website: Purpose/Services: H05pice services for patients with serious illness. Juvenile Services Bo Girls Clubs of Brookin SD. 1126 Southland Ln Brooki'ngs, SD 57006 E?ii?ii?s?iisis?F?s?s Purpose/services: Our professionally designed programs guide and support Club members in ?ve core areas: The Arts; Character and Leadership Development; Education and Career Development; Health and Life Skills; Sports, Fitness and Recreation. Continual program improvements ensure that young people are guided by the best practices in the ?eld of youth development. We want our kids to succeed 4-H Youth Develogment SD State 4-H Of?ce south DakotaState' University (SDSU) Berg Agricultural Hall Box: 2207E Brookings, SD57007 Phone: (605) 688-4167 Website: Purpose/Services: 4-H offers encouragement and support for kids who want to organize and carry out volunteer projects. They clean up river banks, adopt a stretch of highway to keep it litter free, work with older adults, mentor younger students, or get involved in other kinds of volunteer and service learning. In some communities, older 4-H youth serve as youth representatives in city or county governments or as panelists on teen courts. 4-H clubs have regular meetings and of?cers, but that is just the start. 4-H members get involved in their communities as volunteers and youth leaders. They learn new things by completing dozens of different kinds of projects. They go on trips, have parties, host international students, participate in local government, experiment with science, make art, go to camp, learn to canoe, or take care of an animal. Our program focuses on positive youth development and human capital. We utilize subject matter that enhances that development. We recognize that the youth of today are our future leaders. What they learn and experience in the program will help them develop into contributing citizens who will give back to their communities in the future. Senior Services Contact: Bill Davis 1877 McDonald Drive, Huron, SD 57350 Phone: 353-1764 Purpose/Services: Drivers Safety Program (Harvey Bauer- (605) 352-1426); Tax aide program (Dar French-(605) 352-6805). AARP State office in Sioux Falls: 1-866-542- 8172. we: Contact: Char Jones 290 215t Street SW, #303, Huron, SD 57350 Phone: (605) 352?3967 Purpose/Services: Network of individuals from various organizations whose purpose 4/7/2014 Sample POP doc 12 Program Operating Procedures . CAP Pre-Filing County, SD . is to keep the needs of the aging. Huron Adult 03 Care Center Contact: Ruth Eilers 290 7th Street sw, Huron, so 57350 Phone: (605) 353-1726 Purpose/Services: Provides a safe, social environment for caregivers to drop off partner/friend/family member in order to run errands and other tasks. Services include snacks, crafts, sing-alongs, exercise and companionship. Senior Services/ Huron Senior Center Contact: Jim Hofer 290 Street sw, Huron, so 57350 - Phone: (605) 352-8291 Purpose/Services: Low income housing available. Serves affordable, nutritious meals Monday-Friday. Some food and clothing available at a minimal cost. Various activities available for senior citizens. Provides tax preparation services during tax season. on Wheels -Hg;on Senior Center Contact: Jim Hofer 290 7th Street sw, Huron, SD 57350 Phone: (605) 352-8291 Purpose/Services: Meals delivered to homebound individuals. RSVP -Retired Senior Volunteer Program Contact: Dar French 290 Street sw, Huron, SD 57350 Phone: (605) 353-8586 Purpose/Services: Programs to keep seniors active through volunteerism as well as to make use of their general areas of expertise. General Assistance Mon Housing Authority Contact: Barb Cook 255 Iowa Ave. SW, Huron, SD 57350 Phone: (605) 352-1520 Website: n/a Email: hra@santel.net Purpose/Services: Provides Section 8 tenant based rental assistance to low income families and individuals. The Housing Authority owns and operates a number of subsidized and unsubsidized rental units. Services to the community include a Rental Clearinghouse of available rental units throughout the community which is posted at In addition, the Housing Authority provides free homebuyer education classes to anyone interested in homeownership. Peogle's Transit Contact: Sandy Mack 120 Wyoming, Huron, SD 57350 Phone: (605) 353-0100 Purpose/Services: Provides public transportation to the Huron area and all of County. County Welfare Of?ce Contact: Deb Bozentko 4/7/2014 Sample POP doc 13 Program Operating Procedures . CAP Pre-Filing County, SD . Courthouse, 450 Street sw, Huron, so 57350 Phone: (605) 353-8418 Website: Email: bcwelfare1@midco.net Purpose/Services: Provides assistance to indigent county residents after all other resources have been exhausted. Assistance is provided according to SDCL 28-13 and county care policies for rent, utilities, food, medical, hospitalization and burial. Other types of assistance may be considered at time of application. Also provides Representative Payee services for persons on Social Security Disability and Supplemental Security Income. A county lien is ?led for assistance granted and payback is required, except in cases where available Emergency Food and Shelter funds are used. County Extension Center Contact: Linda Burg 1110 3rd Street SW, Huron, SD 57350 Phone: (605) 353-8436 Website: Email: linda.burg@5dstate.edu Purpose/Services: As part of the South Dakota State University Cooperative Extension Service, this agency serves a three county area Hand, and Spink) with research-based education. Family services include classes and newsletters on parenting, child care, ?nances, and food and nutrition topics. Food and Nutrition programming for food stamp recipients targets limited resource families of all ages with nutrition, food preparation, shopping, and food budgeting education. 4-H youth club membership and activities are offered for all youth throughout the year. Medicare recipients can receive free comparisons and enrollment assistance in Part prescription drug plans during November and December of each year. Other education includes livestock, crops, and horticulture. Most materials and services are without charge. Degartment of Social Services 110 3rd Street sw, Huron, so 57350 Phone: (605)353-7105 Website: Purpose/Services: 0 Adult Services 8: Aging: Provides programs and services to assist elderly individuals with daily activities, helping this age group continue to live in their homes. 0 Child Care Services: Provides assistance to low-income families who need help with child care costs while parents work or attend school; provides oversight, technical assistance and support in promoting safe, healthy and caring environments for children through licensing, registration and quality improvement activities. 0 Child Support: Provides help to parents wanting to establish a financial partnership to support their children when they do not live together. 0 Economic Assistance: Provides medical, nutritional, financial, and case management services to promote the well-being of lower income families, children, people with disabilities, and the elderly. 0 Legal Services: Provides legal assistance in such areas as Administrative Rules, Catastrophic County Poor Relief Program, Discrimination Complaints, and HIPPA. 4/7/2014 Sample POP doc 14 Program Operating Procedures . CAP Pre-Filing County, SD . 0 Medical Services: Provides assistance to those who qualify for Medicaid or the Children's Health Insurance Program (CHIP) by providing health insurance and paying for medical services such as visits to the doctor, hospital, dentist, chiropractor and more. Social Security Administration Federal Building, Room 105 200 4?h Street, sw, Huron, so 57350 Phone: (605) 353-1422 Website: Purpose/Services: Administers programs offering protection against the risk of reduced income due to retirement, disability or death, and assist aged, blind, and disabled people in ?nancial need. 1-800-772-1213 for 24-hour automated services and toll free representative service, Monday-Friday 7:00 p.m. 9 Case referral process 9.1 SAO process prior to referral The program is a CAD Pre-Filing Program. Charges have not been filed and will be dismissed upon successful completion of the program. Cases will be referred from The State's Attorney?s Of?ce. The official notice or phone call from the program will be the offender?s first knowledge of being offered this program. Basic program requirements are the same for every eligible offense and any additional requirements based on speci?c offenses is clearly outlined in the Eligible Offenses table. 9.2 Transfer of case to CS Referral form will be sent to an email address: Need to setup data entry email to have access to this email address to pick up the referrals. Referral Form will be PDF writeable. State's Attorney? 5 office will type directly on the form using Adobe Acrobat and save each form per offender. The State?s Attorney's office will email the form to email address above and it will be automatically imported into SS. 9.3 Instructions for data entry - TBD Process 10 Local Processes 4/7/2014 Sample POP doc 15 Program Operating Procedures . CAP Pre-Filing County, SD . 10.1 Re-Referrals Strong possibility for re-referrals. 11 Class Information Classes cannot be scheduled until after the enrollment process ($40 fee and DPC and/or Consent Form completed) have been completed. Once the enrollment process is finalized, the agent can schedule the offender to the first available class. 11.1 Class Curriculum Class materials will be CorrectiveSolutions standard general CAP curriculum for adult offenders. Class materials will be Juvenile Cognitive EBP Forward Thinking curriculum from Change Companies for juvenile offenders. 11.2 Location and Times for Class 0 Class Info: 0 Please arrive 15 minutes early for registration 0 Classes are held on Saturdays 0 Time of class is from 8:30 am. to 1:00 pm. 11.3 Class Frequency Adult classes will be held approximately once every 6 to 8 weeks, depending on case volume. SAO would like to have live juvenile classes, but this will depend on the case volume, we will conduct a live class once a quarter if needed. 12 Program Rules 12.1 Failure parameters 1. ALL conditions were not met by end of program length. 0 failure will be reported 15 days after the deadline date to allow for all payments to clear and for reports from completed conditions to arrive 2. Enrollment: 0 Adult: $40 and complete a DPC over the phone within 30 days 0 Juvenile: $40, signed consent form by Parent/Guardian, and Juvenile completes DPC over the phone within 30 days 3. Community Accountability Class: Unable to complete class by end of program length 4. Educational Journal(s): Unable to complete and return to C5 the required educational journal(s) (if applicable to their offense) 5. Failure to pay all program fees (including restitution if applicable) at the end of program length. 6. Proof of Automobile Insurance failure to provide proof of car insurance either at the beginning or the end of program. 4/7/2014 Sample POP doc 16 Program Operating Procedures . CAP Pre-Filing County, SD . 7. Community Service: Unable to complete the assigned hours (16,20, or 24) at end of program length 8. Drug Test: Offenders will be granted one (1) ?Mulligan" (either 1 allowed failed or 1 no show) drug test before failing out of the program due to failure of drug test. Parameters: - If offender tests positive: 1 additional month, 1 additional monitoring fee, 1 additional drug test, along with a drug test fee will be added to the case. 0 If offender no shows for the drug test: 1 additional month, 1 additional monitoring fee, 1 additional drug test will be added to the case. The additional drug test will be added to the case, but they will not be charged drug test fee. 12.2 Payments 1. Mail-in payments not accepted on enrollment and last payment 2. A payment will count as a payment at the time it is made (even if the payment has not cleared) 3. If an IP fails after a deadline (enrollment or end of program) the case immediately fails 13 Successful program completion 13.1 Requirements Successful Completion; of the following 1. Pay all program fees by deadline date 2. Attended the CAP Class by deadline date 3. Complete additional educational journals for: Parenting, Relationships Communications, Substance Use Behaviors (if applicable) by deadline date 4. Complete community service hours determined by SAO by deadline date 5. Successfully pass up to 3 random drug tests (if applicable) by deadline date. 6. Pay recovery costs/court fees (if applicable) 7. Provide proof of car insurance and maintain car insurance by deadline date (If applicable) 8. Pay all restitution (if applicable) 13.2 Incentives/Actions upon completion Upon completion The case will be dismissed, no charges will be filed. 4/7/2014 Sample POP doc 17 Program Operating Procedures . CAP Pre-Filing County, SD . 14 Contact Sequence Timing cc?a?muaicatror Day 1 Official Notice Contact Day 2 Welcome call Pay plan, Phone DPC, (if juvenile case - consent form) Day 12 Phone call (if not already Pay plan, Phone DPC, (if juvenile case - enrolled) consent form) Day 10 Notice: Final Notice Warning of Contact office 1St business day Criminal Prosecution Day 22 Phone call Pay plan, Schedule class Day 31 Notice: Case fonivarded for None. Noti?cation only. prosecution Anniversary date statement Complete outstanding conditions (enrollment date 30, 60, etc.) follow up Reach out (phone) each 30 days CS will reach out to participant on a call unless the Participant has basis to check on case status contacted CS within a few days of including referrals. the scheduled call. 15 Timeline The offender will have a court date on the citation. If the offender enrolls in the program, he/she will not have to go to court. 16 Reporting Requirements The following customized reports exist for the program: Report Name Description 9150 Submitted Cases All cases entered into the program 9160 Completed All cases that have successfully completed the program 9175 Failed All cases that have failed; with reason why they failed 9180 Enrolled All cases that have successfully enrolled 9210 9000 CAP Report Program stats County SAO requests standard reporting information to be sent to the following email addresses: Name Email 17 Other special GUIdeIInes 4/7/2014 Sample POP doc 18 Program Operating Procedures . CAP Pre-Filing County, SD . Juvenile Cognitive EBP This will be an additional educational piece that is a requirement for speci?c offenses as determined by the SAO. We will be using Change Companies for this. Parenting This will be an additional educational piece that is a requirement for specific offenses as determined by the SAO. We will be using Change Companies for this. Substance Use Behaviors This will be an additional educational piece that is a requirement for specific offenses as determined by the SAC. We will be using Change Companies for this. 18 Diversion Plan Conference Questionnaire (Adult) 19 Indigent questions: Indigent Questions: not at this time, we will re-evaluate once the program gets up and running for a few months to see if these offenders need financial assistance. Then re?discuss with SAO on indigent fund policy) 20 Revision History Date and Section Changed Reason for Change Authorized by 4/7/2014 Sample POP doc 19 ?mayo?Ham rt Date . - Pa gig/2014122844 PM CorrectiveSolutions Mingus Case Activity Summary Activity On Cam Added Between 03/01/2014 And 03/10/2014 Eligible Out- Out- Eligible Case Case Payment Enroll First First Other Skip bound bound Class Class Pros Check Check Count Count Dollars Count Notice Letter Trace Calls Reached Attend Count Count Count Orange CA - SEC Home 42576429 Orange CA - SEC Home 1 3 $974 42585586 Orange CA - SEC Home 1 4 $724 42585629 Orange CA - SEC Home 5 $461 42586198 Orange CA - SEC Home 1 1 2 $489 42587393 Orange CA - SEC Home 5 $2,303 42592490 Orange CA - SEC Home 2 $828 42592575 Orange CA - SEC Home 42595040 . Orange CA - SEC Home 1 2 $303 42599811 Orange CA - SEC Home 2 $559 42599954 Orange CA - SEC Home 3 $1,406 42599996 Orange CA - SEC Home 42600007 Orange CA - SEC Home 1 1 2 $352 42600010 Orange CA - SEC Home 1 2 $246 42600023 Orange CA - SEC Home 1 3 $494 42600049 Orange CA - SEC Home 1 2 $335 42600065 Orange CA - SEC Home 1 1 2 $278 42600108 Orange CA - SEC Home 42600140 Orange CA - SEC Home 42600238 Orange CA - SEC Home 42603530 Orange CA - SEC Home 1 2 $805 42606050 Orange CA - SEC Home 1 3 $2,060 42606063 Orange CA - SEC Home 2 $539 42606076 . Orange CA - SEC Home 42606089 Orange CA - SEC Home 1 2 $977 42606092 Orange CA - SEC Home 42606106 Orange CA - SEC Home 26 24 53 $14,459 Report Totals 26 24 53 $14,459 CorrecliveSo/ulions Proprietary and con?dential Report Date a - a Page 1 04/07/2014 02:44:09 St. air County State 5 Attorne Report 9000 Offender Accountability Program Year To Date Comparison Cases Referred Percent Month Year 201 1 Year 2012 Year 2013 Year 2014 Change 1 January 39 70 79.48% February 25 45 80.00% March 36 April 36 May 53 June 46 July 46 August 78 September 1 54 October 39 60 November 27 81 December 23 77 Totals 90 63] 115 YTD Totals 64 115 79.68% Includes Inception to 2010: Program To Date Totals . 836 ases Referred Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec orrectiveSolmions Proprietary and Con?dential St. air County State's AttorneyaL Report Date Page 2 04/07/2014 02:44:09 Report 9000 Offender Accountability Program Year To Date Comparison Cases Enrolled Percent Month Year 201 1 Year 2012 Year 2013 Year 2014 Change January I 7 54 217.64% February 24 41 70.83% March 26 April 20 May 35 June 34 July 32 August 33 September 52 October 7 51 November 17 38 December 24 52 Totals 48 414 95 YTD Totals 41 95 131.70% Includes Inception to 2010: Program To Date Totals 557 ases nrolled Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec orrectiveSolmians Proprietary and Con?dential Report Date a . 1 A Page 3 04/07/2014 02:44:09 St. air County State Attorne Report 9000 Offender Accountability Program Year To Date Comparison Cases Completed Percent Month Year 201 1 Year 2012 Year 2013 Year 2014 Change January 2 35 1,650.00% February 1 20 81.81% March 7 April 18 May 12 June 14 July 19 August 8 September 14 October 29 November 1 19 December 23 Totals 1 176 55 YTD Totals 13 55 323.07% Includes Inception to 2010: Program To Date Totals 232 ases ompleted 2013 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 'Dec orrecliveSo/urions - Proprietary and Con?dential 1 Report Date - Page 4 St. a1r County State Attorney, L. Report 9000 Offender Accountability Program 'Year To Date Comparison Prosecutor Reimbursement of Cost Percent Month Year 201 I Year 2012 Year 2013 Year 2014 Change 1 January $1,299.18 $6,302.28 385.09% February 2,472.50 6,883.57 178.40% March 3,359.95 April 3,127.73 May 3,521.97 June 3,733.84 July 3,306.66 August 3,288.29 September 4,599.58 October 154.16 4,771.34 November 833 .82 4,951.26 December 1,579.84 6,670.84 Totals $2,567.82 $45,103.14 85.85 YTD Totals $3,771.68 $13,185.85 249.60% Includes Inception to 2010: Program To Date Totals $60,856.81 Relm bursem ent of osts $5,000 1CorrectiveSolmions Proprietary and Con?dential