Coolfire™ II • Issue 22

22nd February 2011

Subject:
Any use of unauthorized technical aids in connection with various Cool Fire™ program versions

To whom it may concern:
We continue to strongly recommend – as in our previous reports (Technical Bulletin No. 18, 19 and 21)
the installation of the required updates – which we are offering to you free of charge – and we wish
to explicitly emphasize that the operation of equipment – especially without the corresponding
updates – is the sole responsibility of the operator.
We would also like to state again that we were unable to find any concrete interference with the
game software or the game play whatsoever in the occurrences reported to us in connection with
possible increased payouts, nor were any software bugs discovered!
We also categorically rule out – to the best of our knowledge and based solely on the technological
design of our equipment – the possibility that any manipulation (in particular a change/replacement/
transfer etc. of the software or any hardware changes) can take place without opening the device etc.,
which also excludes any external changes to the game program through entry, modification, deletion
or suppression of data or by otherwise acting on the running of the game program.
With respect to any unusually high payouts that have been observed, we can only conjecture: It cannot
be principally excluded that possible payouts of - statistically speaking - excessively high winnings may
have taken place due to a potentially possible and targeted use of illegal technical aids, with such
devices possibly having served to extrapolate the respective game results, potentially with a high
probability in the form of statistical projections. Through targeted and prolonged observation of the
individual game sequences as well as possibly recording individual games, it might be possible to allegedly
identify a kind of "pattern" in the game results, namely with the additional utilization of what is
definitely non-conventional computing power and enormous data storage capacity. It should
however on the other hand be noted that these potential "patterns" can only be based on statistics
and would not actually mirror or determine individual game results.
For these reasons, we again strongly recommend the best possible enhancement of on-site safety
standards and measures with a view to the possible use of illegal technical aids, for instance to obtain
a gaming advantage or to observe unusual events!
In this context we would like to point out that all the algorithms and mathematical models of our
original game programs have been tested and licensed according to universally accepted test methods
by accredited laboratories, and therefore conform to international and industry standards.

Whilst every care has been taken in compiling the information in this Technical Bulletin, errors and omissions cannot be completely ruled out
and new facts may have arisen since the date of release (see top of page). With using the Information of this Technical Bulletin the user agrees
that Novomatic shall not be in any way liable for any damage caused from any inaccuracies or omissions in this Technical Bulletin.

 Coolfire™ II • Issue 22

22nd February 2011

We should point out that only original Novomatic hardware and software products comply with
international and industry standards and that in particular the updates we offer, including the new
integrated security features, surpass these standards by far and are capable of withstanding any
illegal activity to the best possible extent.
Finally, we are also in constant contact with all of the authorities involved, in order to completely
resolve these events, particularly for the benefit of our customers.
Concerning the practical implementation of these updates, you may contact us immediately at
sales@novomatic.com.

Whilst every care has been taken in compiling the information in this Technical Bulletin, errors and omissions cannot be completely ruled out
and new facts may have arisen since the date of release (see top of page). With using the Information of this Technical Bulletin the user agrees
that Novomatic shall not be in any way liable for any damage caused from any inaccuracies or omissions in this Technical Bulletin.