CONSUMER RIGHTS AND SERVICES
Complaint Intake Report

 

 

CumpIaIm ID- E74365 ConImI Dale (is/25mm new PM OA ReVIew Daie- 05/231an7 05 PM
Received Via- PHONE CALL Received Dale (is/25mm new PM 0A Reviewed By' REVERLV FERGUSONVWILLIAI
Reoewed Ey LALIRA RAMOS Dale Inves1IgalHJn Regan Recd' Won/umm
Ancinymaus' No Region as 7 SAN ANTONIO Seni IO 05/231an7 05 PM

Saved Daie- dam/mm Priumy ON OR 24 HOURS Priumy Daie' 05/23/an7

Redirected Agency-

LSC Type-
ReIenaI Type ReIenaI Tracking th'
AoknewIedged Ey Complainam was advised ai me Iinie oi iniake cempIaim would be Repon Received' No
'"Ves'iga'm Daie Acknawiedged' maximum
Cus1cimer -- ausiness
Addiess- -- Io ResIderII OTHER
Meare OI Gonnaoi TELEPHONE 
--7 Phone --I CELLULAR


 

Only one phone numbel pmvided

 

Epranauen oI mMIden

 

 

Id' mama Name- COURT AT VICTORIA Sewice Type TVPE 5
Adams: 1303 .IOHN STOCKBAUEH DR Phone' 1351 
Coumy- VICTORIA
VICTORIA, 772m Regionaiceniaoi ANDRES GARCIA
Divechuns'
NunrReg DADS Repmed Io PnIIce' No Daie Repnned Oman/won

Genemi NcIIes'

ON AUGUST 25, 2017 THE FACILITV WAS COMPLETELY EVACUATED AND EVERVONE WAS REMOVED WITH THE
EXCEPTION OF RESIDENT-- THE FAciLiTv WAS LOCKED UP AND DOWN,
WITHOLIT DOING A SWEEP TO MAKE CERTAIN ALL RESIDENTS WERE SAFELV AND AGCOLINTED
FOR RESIDENT-- WAS FORGOTTEN AND LEFT IN A LOOKED ROOM THE RESIDENT WAS

SCARED AND LATER THAT DAY, VICTORIA POLICE DEPT THE RESIDENT FRIGHTENED
AND LOCKED ALONE IN HER ROOM

THE RESIDENT WAS TRANSFERRED TO DETAR HOSPITAL IN VICTORIA, Tx FOR EVALUATION LATER, THE
RESIDENT WAS TRANSFERRED TO REGIONAL HOSPITAL IN SEGUIN, Tx THE HOSPITAL STAFF STATED
THAT THE RESIDENT DOES NOT MEET CRITERIA FOR ADMISSION AND ARE TRVING TO LOCATE FAMILY TO
DISCHARGE THE RESIDENT

THE COMPLAINT WOULD LIKE THE FAGILITV INVESTIGATED

DFPSA seawsei

NOTE os/zam- REG ma NOTIFIED OF THE Pl PRIORITV RFWILLIAMS

 

AIIegaIIons NEGLEGT SIaIus- OPEN
Occuned' Daie' 0010010000 TIme'
Neies

 

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