Page 77 of 112 CONFIDENTIAL COMME RCIAL INFORMATION CPSC Mommy Progress Report fur Emanded Corrective Action Plan (CAP) RP140365 Reporting Dates: January 2, 2017 10 February 5, 2017 Compliance Of?cer: some Nicholson Product: Chests and Dressers {3-0rawer, 4-Dravmr, aner, {Hammer} and All Other Chests and Drama covered by June 15, 2016 amended CAP 1] PRODUCTS CORRECYED: KITS Kits Distributed for Subject via Online Ordar Forms. Call Center, Stores, and tmtalla?on Service Provider VAV Ki! RI 32? Total Number of Kits Distributed this Reporting Period Total Cumulative Number of Kits since ?une 28, 2016" MALM 1 Unknown Gains Order Forms Call Center 7; 5 Stores - 0, 8 it of in Home lnstalla:icns?" 8 28 mm (ms) PRODUCE CORRECFED: REFUND Total Number of Refunds this Reporting Period Total Cumulative Number of Refunds MALM Unknown Refunds (Fail, Partial and Store Credil} 3 ll of Free Pickups of Returns" {subset of V: refunds) i of Self-Destruction Forms Returned [l ?10 {subset o! relmds) 8 ram. {Refunds} '8 TOTAL Corrections [Kits amunds) 8 8 3 m: macaw UPDATE Total Number of madam; Reported Tara! Cumulalive madam: lhal Total Number of Incidents Remned this Tolal Cumulative incidents this period that Occurred game Occurred Before June 28 2016 Period that Occurred On or After that Draurred On or After Tvnes iune 23, 2016 [or Unknown Date} ?mm? 03"? JUN: 28. 2016 13- 2?16 ?hN I - Of?dale unknown} ,4 A omury U5 :2 38l< CD 8 (U AAQQ: 8 tncidents with lnfuries -- us. 0 {0 date unknownFatahhes usPage 78 of 112 (0V CONFIDENTIAL COMMERCIAL INFORMATION 0. TOTALS 41.53"? A A A A mane av urea mo consumer: Response AS omen me 3858080 CAP ., . A. How many consumers did IKEA notify this reporting period by: ?honel Emailj Regular Mailz 3. AI Reggarlagi? ?15959? .. . VIKEA Share ?pace Bldg: IV .0 Sources: A is the recall Currently posted on "(en's homepage; YES not, please expiatn. D. Number of website hits this reporting period for this recall:- Whit? under CAP, how many times in this remix period did dost the recaii on the folowing sources?" Faceboolt: it a no! Shares: NM #of Reactions: NM #1 Sec I item . weets: ll 0! Comments: NM ii of Likes: w: ure e- 15 'Tl'iis category includes the original in and 9:2 kits and these kits modified with the recall label -Recall and '32-Recall?) after these kits became available Note: Like the Kit, the Kit for use with both MALM and certain other chests and dressers Accordingly. it is not possible to track the number ol MALMs an distributed. milk is tracking whether kit orders are tor MALM. or Unknown chest/dresser models through its cait center and col "Between the July 22. 2015 press release and June 28, 2016, distributed a total at approximately 439,000 kits (or previovsly purcha campaign. ?Stores are not able to track the type of chest or dresser for which consumers are obtaining the kits. As R1 and Rl-Recaii Kits are designed for use with MALM and certain other chests and dressers. it is not possible to track the number of MM: and Non-mews corrected by the type of kit distributed. ?Rellects identi?cation of the chest or dresser as initialiy reported by consumers to the call is designed a corrected by counting the number and type of kits ine ordering drop down menu. sed chests and dressers pursuant to the July 2015 and the Secure It! u. .aorhe IKEA media campaign for the recall has additionaiiy included paid advertising on televisitm, in family magazines, and paid search. Note: Emaii or Fax completed form by the ?rst of each month to Judy Smith, Remix Coordinator: or (301] 504?0359. If you have questions, contact the Camp?ama Of?cer. or (301) 5040359. If you have questions, contact the Campiiance Of?cer.