FBME BANK FBME BANK FBME BANK in 2013 CO N T E N TS THE BANK PRODUCTS AND SERVICES ACCOUNT SERVICES PAYMENT SERVICES CREDIT FACILITIES TRADE FINANCE FX TRADING FACILITIES PERSONALISED SERVICES INVESTMENT SERVICES e-BANKING - FBME DiRECT CARD SERVICES CONTACT DETAILS This brochure introduces you to FBME Bank (“FBME”) and provides you with an overview of the products and services it offers through the Cyprus branch. T H E BA N K FBME is a commercial Bank with extensive international banking experience in Europe, Africa and the Middle East. The Cyprus branch was established in 1982, which makes FBME one of the island’s longest-standing international banks. FBME specialises in cross-border transactions – commercial trading activities and direct private investment. FBME’s international accessibility is strengthened by its international networks of over 700 correspondent banks, enabling its clients to enjoy efficient global services. FBME’s geographically diverse client base consists of international companies and individuals from over 50 countries. FBME’s management team is well-versed in international business and has extensive practical experience in the financial services industry. FBME carefully selects its management, staff and partners, enabling it to offer clients the highest standards of care, confidentiality and integrity. FBME’s multilingual executive service team provides high quality service to its clients in over 30 languages, including English, Russian, French, Italian, German, Greek, Czech, Swahili, Armenian and Polish. FBME is committed to listening, delivering customised solutions and developing close relationships with its clients, whilst maintaining utmost discretion. To develop and grow in partnership by providing customised solutions for our clients O U R P H I LO S O P HY Our main philosophy is based on our Mission Statement: “To develop and grow in partnership by providing customised solutions for our clients”. This dedication, combined with client selectivity and a keen sense of opportunity, is the foundation for us to build and maintain strong and enduring client relationships and ensure a solid asset base. At FBME we believe that a great bank makes its clients feel special and we endeavour to foster that feeling. Strong client focus and dedicated customer service team. Personalised client care. Regular client contact by senior managers. Confidentiality throughout the banking relationship. W HY F B M E ? Swift processing of new accounts, ensuring speedy turnaround times. Our team collectively can converse in over 30 languages. Our working hours allow access to different global markets. Our priorities are client satisfaction and client care. European Union member since 1 May 2004. Strategically located at the crossroads of Europe, Asia, Middle East and Africa. Reputable international business and financial centre. W HY C YP RU S ? Lowest corporate tax rate in the European Union. Double taxation treaties (with over 40 countries). Stable banking environment (EU regulated). High standard of professional services and highly-qualified workforce. Major international ship registration and management centre. for Corporate Personal Clients ACCOUNT SERVICES Current Account Our Current Accounts with tiered rates of credit interest are available in many currencies, including US Dollars, Canadian Dollars, Japanese Yen, Swiss Francs, UK Sterling and Euros. Regular statements are issued for our Current Accounts, either by mail or for download via our e-Banking service FBME DiRECT. Fixed Deposit Our standard Fixed Term contracts range from seven days to twelve months with optional automatic renewal. Certificates of Deposit High interest rate yielding Certificates of Deposit are available with floating and escalating rate options. Our deposit terms start at a minimum of one year and we offer three interest rate options: Fixed Variable Escalating We also offer bespoke deposit accounts allowing for flexible terms to be structured. PAYMENT SERVICES We provide a full range of Payment Services such as standing orders, cheque clearance, banker’s drafts and electronic funds transfer (SWIFT) payments. These services can be offered as a “fast track” service executed with same or next day value. FBME Bank has now received both a USD and a EUR Straight Through Processing Excellence Award from Deutsche Bank for four consecutive years, honouring outstanding quality of payment messages. CREDIT FACILITIES At FBME, we tailor our loan products and services to help meet and realise your business goals and potential. Our reputation is built on a disciplined risk culture. We conduct our business with responsibility, integrity, efficiency, transparency, fairness and confidentiality. We adopt a prudent and intelligent approach to risk-taking that appropriately measures the granting of credit on a case-by-case basis. Our Credit Products Overdraft Facilities General Loans Shipping Loans Letter of Credit Facilities Letter of Guarantee Facilities Loan Syndication Our Basic Parameters Purpose: Corporate requirements, Working capital needs Length: Up to 3 years Security: Tangible collateral Pricing: Depending on the risk profile of each case Shipping Loans FBME has over recent years developed a Shipping Loan Product to meet the growing demand for purchase of second hand tonnage. We pride ourselves in offering excellent service, through specialist shipping knowledge and fast turnaround. We seek to obtain a deep understanding of our client’s business, in order to provide the most bespoke solutions. The main parameters of our Shipping Loan Product are as follows: Purpose: Acquisition of second hand tonnage Loan to Value: The lowest between 75% of market value and 75% of purchase price Length: Up to 3 years, with option to renew Main Security: Mortgage on ship; Assignment of chartered proceeds Repayment: Amortised monthly instalments of principal and interest Acceptable age: Up to 30 years 14 TRADE FINANCE Issuance of Import Letters of Credit (L/C) At FBME we offer full assistance for the technical handling of all your commercial business documentation. We are able to cover the full spectrum of your needs from inception to assisting in the completion of your Letters of Credit application. Whether payable on sight or by deferred period as agreed with the beneficiary, Letters of Credit are indispensable in ensuring the security of payments in foreign commercial business. Through competitive rates, high precision response, absolute discretion and rock solid international experience, FBME eliminates potential sources of error and reduces administrative costs. Our L/C service spectrum includes: Transfer of Export Letters of Credit. Issuance of back-to-back Letters of Credit. Guarantees. Notification of Advice of Documentary Collections. Opening Import Letters of Credit. Advice and confirmation of Letters of Credit. Advice and confirmation of Export Letters of Credit. FOREIGN EXCHANGE TRADING FACILITIES We offer Foreign Exchange Trading Facilities on a collateral and margin basis for our corporate and personal clients and are able to settle deals on all major currencies. P R O D U C TS & S E R V I C E S PERSONALISED SERVICES for Corporate & Personal Clients Trust Solutions A Bermuda-Licensed Trust Company supervised by the Bermuda Monetary Authority offers specialised trust and corporate services to its international clientele including: The setting up and administration of various types of trusts. Providing on-going management services of employee benefit schemes, pension plans, etc. Providing asset management, financial planning and advisory services. Providing cross-border estate planning and administration services to preserve wealth and facilitate its transfer in a confidential and tax efficient manner. Wealth management and asset restructuring. FBME is able to assist its corporate and individual clients who wish to take advantage of the above services. P R O D UC TS & SER VICES for Corporate & Personal Clients The services are offered subject to the Bank’s terms and conditions. INVESTMENT SERVICES Brokerage Services The Bank is fully eligible to provide the following “execution only” Investment Services for its Cyprus branch clients: Reception and transmission of orders in relation to one or more financial instruments. Execution of orders on behalf of clients. Through our network of counterparties across the globe we can ensure first-class execution facilities on a vast array of investment products, both exchange traded and over-the-counter (OTC), including: Equity Shares Depositary Receipts Bonds and Other Debt Securities Money Market Instruments Structured Products/Synthetic Investment Instruments Collective Investment Schemes Hedge Funds Exchange Traded Funds Derivatives A full range of products available together with a detailed description and associated investment risks can be found on pages 15-21 of MIFID Pre-Contractual Information. Custody Services The Bank offers, in co-operation with a leading global financial institution, the following custody services: Safekeeping of Securities: Dematerialized and physical titles in collaboration with highly regarded global custodians. Settlement of Transactions: Efficient and prompt settlement of transactions. Corporate Actions: Dividend and coupon collection, re-investment of dividend, exercise of rights, proxy voting and provision of information on corporate actions. Reporting: Investment confirmation /redemption confirmation, periodic performance reports, periodic statement of transactions, statement of holdings and swift messages. FBME BANK For further information please contact us: nvestments@fbme.com +357 22 888 330 FBME DiRECT is a real-time, easy and secure online banking service available for all FBME clients. FBME e-Banking allows clients to do their banking conveniently, any time it suits them. Features and Benefits Easy access to your account information from any location. View your account balance(s) in real-time. View, print and download your account statement(s) online. View and load your card statement(s) online. Initiate transfers between FBME accounts and accounts with other banks. Initiate local and international Demand Drafts. Create your own reports of fund transfers. View loan details. Set up and manage your Fixed Deposits. Access daily indicative currency rates. Language options. Security Features Communicate with FBME - FBME Direct allows you to send messages through a secure banking environment directly to FBME Customer Service for a faster response. All account and transaction information is fully protected by a multi-layered security system. Advanced login features add additional security to accessing your account online. Lower risk of identity theft and mail fraud. CARD SERVICES for Corporate & Personal Clients FBME is able to issue the full range of card products from VISA and MasterCard through its specialised card solutions subsidiary, FBME Card Services Ltd (FBMECS). In addition to our regular cards we also offer our clients a range of flexible options including complete turnkey, tailor-made card solutions. Our clients benefit from a comprehensive portfolio of cards that facilitate most daily financial transactions. This makes international banking easier and substantially reduces the dependency on cash or travellers’ cheques. FBMECS offers a range of payment services including in-house issuing, processing and acquiring. Through our globally accepted brands, clients have access to millions of merchants and over 900,000 ATMs worldwide, ensuring funds are readily available 24 hours a day, all year round. FBMECS prides itself in offering a fast and efficient service to match the increasing demands of today’s globalised payment systems. Our cards are the perfect companion for any corporate executive or individual. FBME Card Services is the first ISO: 27001 certified institution in Cyprus and is a principal member of Visa and Master Card International. State-of-The-Art Fraud Detection System To help protect clients from fraud our state-of-the-art technology automatically detects abnormal and unusual transactions. Exclusive Card Delivery Service We understand how demanding schedules can be. This is why our courier service will safely deliver any of our cards directly to you at your home or office anywhere in the world. Immediate Global Assistance In case your card is lost or stolen we provide 24-hour assistance. By calling +357 22 557 500 our Customer Service staff will immediately cancel your card and you will not be liable for any subsequent transactions. We are able to dispatch the replacement card via an express courier service to you at whatever destination you wish for your maximum convenience. SMS Alert Service FBMECS also offers an SMS Alert Service where our clients are instantly informed of all transactions that take place on their card. This technology allows instant reporting of suspected fraudulent use of their card in the unlikely event of misuse. Further Security Features include: No cardholder liability on fraudulent non-cash transactions (shops and online) arising from card loss or theft, from the time FBMECS is notified. Internet fraud protection by use of “Verified by VISA” and “MasterCard SecureCode” technology. Automatic fraud prevention. Secure PIN validation. Fraud warning alerts. 24-hour Customer Service fraud reporting help desk. PLATINUM CARD GOLD CARD GLOBAL CARD KEY CARD VE KEY CARD ATM Il?.vll Benefits ATM withdrawal Point of Sale Internet Transactions Personal Accident Medical and other expenses 2? J-l yum-.1 Priority Traveller Benefits Membership Loss of deposit, cancellation, curtailment a Daily hospital benefit I a i) - mm: Baggage Personal effects Ir." r-r I Temporary deprivation of baggage Personal Money Personal Liability Travel delay Legal expenses Purchase Protection 9696.00.00.0000000 Price Protection Limits Usage 10,000 - 50,000 USD 5,000 - 10,000 USD Up to 5,000 USD Up to 5,000 USD As requested Up to 1,000 USD Travel Insurance Values Personal Accident $500,000 $250,000 $100,000 Medical and other $500,000 $200,000 $100,000 Loss of deposit, cancellation, curtailment $3,000 $2,000 - Daily hospital bene?t $1,500 $1,500 Baggage Personal effects $2,500 $2,000 Temporary deprivation of baggage $880 $880 Personal Money $2,000 $2,000 Personal Liability $1,000,000 $1,000,000 Travel delay $360 $360 Legal expenses $1,000 $1,000 Purchase Protection $3.00 per item $25000 per year - Price Protection $3.00 per item $25000 per year Upto CARD SERVICES FBME VISA INFINITE CARD The FBME VISA Infinite Card is designed to meet the requirements of a select group of clients. FBME VISA Infinite Cardholders enjoy impressive benefits and receive personal services not available with other cards. This product represents a complete experience – a distinctive and dependable card backed by an extensive range of features and benefits. It is the ultimate card to own. EXCLUSIVE INFINITE BENEFITS Our Infinite Lifestyle Management service rewards clients with special offers, exclusive promotions, hotel upgrades and gifts from the world’s finest restaurants, hotels and resorts. Available 24/7, our Infinite Lifestyle Management service provides clients with assistance both at home and overseas, regarding a range of services including: Restaurant reservations. Organising special events. Finding front row tickets to a sold-out event. Recommending a florist delivery service. Organising transport to your hotel or residence. Ordering gifts. TRAVEL BENEFITS The VISA Infinite Card provides comprehensive travel insurance which includes: Medical Expenses up to EUR 10,000,000. Personal Liability up to EUR 5,000,000. Travel Accidents up to EUR 1,000,000. Golf Liability up to EUR 1,500,000. Purchase Protection. ATM Theft. Assault Protection. VISA IN INITE mm, mm VISA INFINITE VISA INFINITE EXCLUSIVE INFORMATION ADVICE ON TRAVEL DEDICATED VISA INFINITE WEBSITE THE VISA INFINITE EUROPEAN GUIDE TO GIVING GLOBAL CUSTOMER ASSISTANCE SERVICE (GCAS) GLOBAL VISA INFINITE PRIVILEGES PROGRAMME (INCLUDING LOCAL OFFERS AND EVENTS) ONLINE TRAVEL SEARCH ENGINE AND HOTEL BOOKINGS EMERGENCY STOLEN LINE 24/7 ATM WITHDRAWALS . . POINT OF SALE 0 INTERNET TRANSACTIONS MEDICAL EXPENSES UP TO ?10,000,000 CANCELLATIONS UP TO ?5,000 0 BAGGAGE UP TO ?19,000 0 UNLIMITED PERSONAL ASSISTANCE 24 7 FULLY COMPREHENSIVE TRAVEL INSURANCE PROTECTION SERVICES 0 0 FAMILY COVER FOR TRAVEL INSURANCE NO EXCESS DEDUCTIONS 0 ATM THEFT ASSAULT PROTECTION 0 . TAILORED EUROPEAN OFFERS EVENTS PROGRAMME E.G. 02, FIFA EVENTS WORLDWIDE 24HR SERVICE FOR TRAVEL EMERGENCIES 0 PURCHASE PROTECTION 0 PRICE PROTECTION FRAUD PROTECTION SERVICE A DEDICATED ACCOUNT MANAGER IN A CITY OF CHOICE FROM SELECTED TERRITORIES 24 HOURS PER DAYS PER YEAR EXCLUSIVE LIFESTYLE MEMBERSHIP CONCIERGE ACCESS TO EXCLUSIVE EVENTS, VENUES ACCESS TO INSIDER INFORMATION THROUGH EXCLUSIVE LIFESTYLE NEWSLETTER AND WEBSITE CREATION OF UNIQUE EXPERIENCES ACCESS TO EXCLUSIVE LIFESTYLE ONLINE COMMUNITY FOR BUSINESS AND SOCIAL NETWORKING EXCLUSIVE LIFESTYLE BENEFITS, PRIVILEGES AT BEST HOTELS, RESTAURANTS, SPAS, SHOPS, CLUBS CARD SERVICES for Corporate & Personal Clients FBMECS CUSTOMISED CARD PRODUCTS FBMECS also provides a comprehensive array of other card-related services such as Customised Card Products to meet the specific needs of merchants, corporations and/or charitable institutions. FBMECS has an expert team working with you to provide your company with a complete turnkey solution with many different options. Some examples of solutions include: Payroll Remittance Single Payments Secure Internet Payments Expenses and Travel Allowances Please do not hesitate to contact us on +357 22 557 500 or via email to: business.development@fbmecs.com If you would like to provide us with your feedback and suggestions we are keen to hear from you so that we may improve our products and services. Simply visit our website at www.fbme.com and complete the Online Feedback form located under ‘Contact Us’. FBME PRESENCE CYPRUS since 1982 Nicosia Branch 90 Archbishop Makarios III Avenue, 1077 Nicosia, Cyprus P.O. Box 25566, 1391 Nicosia, Cyprus Tel: +357 22 888 444 Fax: +357 22 888 555 e-mail: nicosia@fbme.com Working Hours: Monday to Friday from 8:30 am to 5:00 pm (local time) Limassol Sub-Branch Omiros & Araouzos Tower, 25 Olympion Street, 3035 Limassol, Cyprus P.O. Box 53498, 3303 Limassol, Cyprus Tel: +357 25 377 811 Fax: +357 25 347 665 e-mail: limassol@fbme.com Working Hours: Monday to Friday from 8:30 am to 5:00 pm (local time) FBME Card Services (FBMECS) Methonis Tower, 73 Archbishop Makarios III Avenue, 1077 Nicosia, Cyprus P.O. Box 25503, 13910 Nicosia, Cyprus Tel: +357 22 557 500 Fax: ++357 22 557 511 e-mail: info@fbmecs.com Working Hours: Monday to Friday from 8:30 am to 5:00 pm (local time) TANZANIA since 2003 Dar Es Salaam Head Office (to be relocated in 2012) 7 Samora Avenue, P.O. Box 8298, Dar Es Salaam, Tanzania Tel: +255 22 212 6000 Fax: +255 22 212 6006 e-mail: headoffice@fbme.com Working Hours: Monday to Friday from 8:00 am to 5:00 pm (local time) RUSSIA since 1993 Moscow Representative Office 7/11, 3rd Lusinovsky Per., 119049 Moscow, Russia Tel: +7 495 645 01 90-3 Fax: +7 495 645 01 94 - 5 e-mail: moscow@fbme.com Working Hours: Monday to Friday from 9:30 am to 6:00 pm (local time)