Full​ ​Response​ ​from​ ​Nathan​ ​Gibson,​ ​Corporate​ ​Communications​ ​at​ ​Bell Hello​ ​Erica, First,​ ​any​ ​of​ ​our​ ​team​ ​members​ ​who​ ​may​ ​be​ ​distressed​ ​or​ ​concerned​ ​can​ ​reach​ ​out​ ​to​ ​their managers,​ ​our​ ​HR​ ​team​ ​or​ ​union​ ​representatives​ ​for​ ​assistance.​ ​Bell​ ​team​ ​members​ ​can​ ​also always​ ​report​ ​any​ ​behaviour​ ​inconsistent​ ​with​ ​the​ ​Bell​ ​Code​ ​of​ ​Conduct​ ​anonymously​ ​and confidentially.​ ​Harassing​ ​or​ ​threatening​ ​behaviour​ ​by​ ​anyone​ ​is​ ​not​ ​tolerated​ ​in​ ​our​ ​workplace and​ ​we​ ​would​ ​immediately​ ​address​ ​any​ ​such​ ​concerns. All​ ​people​ ​leaders​ ​at​ ​Bell​ ​undergo​ ​extensive​ ​management​ ​and​ ​coaching​ ​training,​ ​including​ ​the industry’s​ ​most​ ​comprehensive​ ​mental​ ​health​ ​training​ ​in​ ​line​ ​with​ ​the​ ​national​ ​Psychological Health​ ​and​ ​Safety​ ​in​ ​the​ ​Workplace​ ​standard.​ ​It’s​ ​worth​ ​noting​ ​that​ ​our​ ​disability​ ​claims​ ​related to​ ​mental​ ​health​ ​have​ ​been​ ​reduced​ ​by​ ​more​ ​than​ ​20%​ ​since​ ​we​ ​instituted​ ​this​ ​program. We​ ​have​ ​several​ ​measures​ ​for​ ​call​ ​centre​ ​performance,​ ​such​ ​as​ ​how​ ​efficiently​ ​customer concerns​ ​are​ ​resolved,​ ​how​ ​quickly​ ​calls​ ​are​ ​answered,​ ​and​ ​overall​ ​customer​ ​satisfaction.​ ​Sales performance​ ​is​ ​a​ ​factor​ ​but​ ​represents​ ​a​ ​small​ ​fraction​ ​of​ ​total​ ​compensation. We​ ​do​ ​want​ ​to​ ​ensure​ ​our​ ​customers​ ​have​ ​the​ ​products​ ​and​ ​services​ ​that​ ​are​ ​right​ ​for​ ​them,​ ​and that​ ​they’re​ ​aware​ ​of​ ​new​ ​services​ ​or​ ​performance​ ​upgrades​ ​based​ ​on​ ​our​ ​ongoing​ ​network investments​ ​and​ ​technology​ ​upgrades.​ ​Making​ ​these​ ​interactions​ ​a​ ​logical​ ​part​ ​of​ ​the​ ​call​ ​centre conversation​ ​is​ ​common​ ​not​ ​just​ ​in​ ​the​ ​competitive​ ​cable​ ​and​ ​telecom​ ​sector​ ​but​ ​we​ ​believe​ ​in most​ ​Canadian​ ​service​ ​industries. We​ ​coach​ ​our​ ​agents​ ​to​ ​provide​ ​all​ ​relevant​ ​details​ ​of​ ​our​ ​products​ ​and​ ​services​ ​to​ ​customers during​ ​these​ ​interactions,​ ​and​ ​that​ ​of​ ​course​ ​includes​ ​price.​ ​Any​ ​suggestion​ ​that​ ​Bell​ ​instructs​ ​its agents​ ​to​ ​mislead​ ​customers​ ​or​ ​potential​ ​customers​ ​about​ ​what​ ​we​ ​sell​ ​is​ ​completely​ ​unfounded and​ ​untrue. Our​ ​agents​ ​are​ ​provided​ ​with​ ​ongoing​ ​support​ ​and​ ​coaching​ ​to​ ​help​ ​improve​ ​overall performance.​ ​I’ve​ ​looked​ ​into​ ​the​ ​claims​ ​below​ ​about​ ​our​ ​Scarborough​ ​centre​ ​and​ ​found​ ​that​ ​we have​ ​had​ ​no​ ​terminations​ ​this​ ​year​ ​of​ ​team​ ​members​ ​in​ ​this​ ​location​ ​for​ ​sales​ ​performance reasons.​ ​We​ ​have​ ​also​ ​not​ ​had​ ​any​ ​team​ ​leaders​ ​identified​ ​for​ ​the​ ​type​ ​of​ ​behaviour​ ​described. Again,​ ​I​ ​would​ ​encourage​ ​anyone​ ​who​ ​does​ ​have​ ​concerns​ ​like​ ​those​ ​described​ ​to​ ​bring​ ​them forward​ ​in​ ​one​ ​of​ ​the​ ​ways​ ​noted​ ​above​ ​so​ ​they​ ​can​ ​be​ ​addressed​ ​as​ ​soon​ ​as​ ​possible. In​ ​short,​ ​Bell​ ​is​ ​committed​ ​to​ ​delivering​ ​a​ ​positive​ ​service​ ​and​ ​sales​ ​experience​ ​for​ ​our customers,​ ​and​ ​a​ ​rewarding​ ​and​ ​supportive​ ​workplace​ ​for​ ​our​ ​team​ ​members.​ ​I​ ​hope​ ​this answers​ ​your​ ​questions. All​ ​the​ ​best, Nathan​ ​Gibson