Statement from Rogers spokesperson Paula Lash
January 22, 2018
Re: Customer Bert Reket’s account
“Whenever a customer’s promotion period ends, we work with them to find the right plan to fit
their needs that delivers the best value. We strive to be clear and transparent with our
customers, that’s why we send a confirmation email outlining the changes made and encourage
customers to reach out if they have any questions. Customers have an opportunity to return,
change or cancel a service at no charge - in this case for 30 days.”