. "v.33 I Ira-T" . ?Vr- 21-31: ID 3' ,i Behavioral Healthcare System Rebuilding Lives February 15, 2018 Sue Goetinck Ambrose Staff Writer Dallas Morning News 508 Young St. Dallas, TX 75202 Sue, Thank you for reaching out to Sundance Behavioral Healthcare System to notify us of the intent to run a story on hospitals in the Dallas/Fort Worth Market. We are unable to respond to specific events as it applies to HIPPA and PHI. However, please know that Sundance Behavioral Healthcare's top priority is to provide both the safest and highest quality of care for our patients. Sundance Behavioral Healthcare System takes all allegations and complaints seriously. We complete an investigation for all complaints and allegations brought fonlvard by patients, families, community partners and staff. Based on the outcome of an investigation, we make the appropriate and necessary changes in our processes, policies and systems to ensure we implement mitigation procedures to prevent future occurrences of allegations and complaints of the same or similar concern. There are times, following an internal investigation, we will make what is known as a self-report to the appropriate regulatory bodies. We are in good standing with our accrediting bodies and regulatory agencies. We reSpond to inquiries, follow-up and investigations from various regulatory bodies as an opportunity to further improve our processes and procedures. We strive for excellence, every day, in all that we do at Sundance Behavioral Healthcare System. We have onboarded new leadership team members at both campuses and we look forward to continuing to improve our services for those who have behavioral health needs in the community. Respectfully, Dawne M. Buckley Administrator-Sundance Hospital Arlington Sundance Hospital Arlington Sundance Center Sundance Center Sundance Dallas inpatient Hospitalization 0f 0f Worth inpatient Hospitalization Child-Adolescent Partial Hospitalization Partial Hospitalization Partial Hospitalization Adult Senior Adult intensive Outpatient for intensive Outpatient for Youth Child-Adolescent 7000 US Hwy 287 Youth 8! Adults 2707 Airport Freeway Adult-Senior Adult Arlington, Texas 76001 7100 US Hwy 287 Ste 100 Fort Worth, Texas 76111 2696 W. Walnut p. 817.583.8080 Arlington, Texas 76001 p. 817.222.9191 Garland, Texas 75042 . .4 . 459 40 5555