Millwood Hospital is a valued healthcare provider in the greater Dallas area, serving patients with a wide
variety of psychiatric needs and conditions.
Notwithstanding Millwood’s reputation and overall quality care record, we are mindful that over the
course of treating more than 29,000 patients since 2011, isolated and regrettable incidents invariably
occur. In these circumstances, we diligently and swiftly investigate, identify any opportunities for
improvement, and where appropriate, implement changes to our procedures to diminish the possibility
of similar future incidents. Where indicated, we also pursue appropriate personnel and procedural
actions, up to and including termination. While these cases represent unacceptable deviations from our
high standards, they are not reflective of the overall quality of care and positive outcomes provided at
Millwood to tens of thousands of patients over many years.
Millwood also prides itself on being an employer of choice and we apply appropriate standards to
ensure that qualified candidates are hired. This includes requiring successful completion of
comprehensive criminal background and employment reference checks, and education and licensure
verification (where applicable). New clinical employees must also complete 80 hours of combined
training and shadowing and pass multiple competency tests.
As to the lawsuit, while we dispute the allegations and deny wrongdoing, we are unable to comment
further as this is pending litigation.
The entire leadership and staff at Millwood Hospital is and remains committed to providing the highest
level of compassionate care to the patients we are privileged to serve.
Sincerely,
Dwight Lacy
CEO