rron Hndrews T0:Emailing - (12072871339) 15:59 95/22/17 P9 1-8

Mr. Mitchell Tannenbaum: I

Please find attached the requested answers to questions posed in your letter dated April 19, 2017 related to Ambit
Energy? 5 marketing practices in the State of Maine. Please feel free to contact me should you have additional
questions/concerns.

Sincerely,

 

Victor Quintana

Sr. Manager, Regulatory Compliance, Ambit Energy

1801 N. Lamar Street, Suite 600 Dallas, Texas 75202

214.461.4725-Direct vquintana@ambitenergy.com

:Sharron Hndreus T0:Eliiailili9 - (i287287i839) l6:58 85/22/17 GMT-84 P9 2?8

4
it:

?ne;

Amarseneeoy
Hill] North Slavic:
Snin? Bill}
'l 2.32??
2i [in?ll-T??
May 22, 2017

Mr. Mitchell Tannenbaum

General Counsel

State of Maine Public Utilities Commission
101 Second Street

Halloweli, ME 04347

RE: Docket No. 2014?00184
Dear Mr. Tannenbaum:

In response to your letter (attached) dated April 19, 2017, please find below our responses to the
questions posed. in addition, we have included the documentation you requested regarding Ambit
Energy?s marketing practices in the state of Maine:

0 Please explain what type of marketing practiceis) Ambit is using in Maine.
Ambit Energy?s marketing practices are limited to word of mouth, peermto?peer and
general informative meetings conducted by independent Consultants.
is Ambit using its own employees for sales and marketing or is it using third?party companies?
Ambit Energy uses independent Consultants. No third?party companies are in valved.
- if third-party companies are doing work on behalf of Ambit, please provide the name of the
companies.
- 
- Please state what type of training is used to ensure that salespeople working on Ambit?s behalf are
complying with all applicable laws and regulations. Please also provide any written training materials
they are given, including any materials salespeople are provided with which to identify themselves as
Ambit salespeople, including, for example, a picture identi?cation badge.
- independent Consultants are required to pass testing specific to each market in which we
operate.
- Please provide what, if any, limitations Ambit places on the times of day when any type of sales call
(telephone, door-to?door, or any other type) may be made.
- No telephonic or door?to?door solicitation allowed.

Please do not hesitate to contact me should you have additional question or concerns.
Sincerely,
Victor Quintana

Sr. Manager, Regulatory Compliance
(214) 461-4725

 

:Sharron Hndrews T0:Emaii illg - (12972871839) 16:59 35/22/17 GllT~04 Pg 3?8

STATE OF MAINE
PUBUC 

 

Mark A. Vannoy Hany Lanphear
DIRECTOR

Carliste J. T. McLean
R. Blues Williamson
COMMSSIONERS

April 19, 2017

Patricia Zacharie

Corporate Counsel 8: Manager,
Regulatory 8: Compliance

Ambit Northeast, LLC

1801 North Lamar Street, Suite 600
Dallas, TX 75202

Via electronic CMS filing
RE: Docket No. 2014-00184
Dear Ms. Zacharie:

The Maine Pubiic Utilities Commission (Commission) is responsible for overseeing the
retail electricity market in Maine and for monitoring the activities of any entity licensed as a
competitive electricity provider (CEP). Ambit Northeast, LLC (Ambit) is licensed as a CEP in
Mainel, and as such is subject to the regulatory oversight of the Commission. Thus, Ambit
must adhere to, among other statutory and regulatory provisions, Chapter 305 of the
Commission?s rules, Licensing Requirements, Annual Reporting, Enforcement and Consumer
Protection Provisions for Competitive Electricity Providers.

The Commission?s Consumer Assistance and Safety Division (CASD) has received
complaints recently that indicate salespeople for Ambit may have violated the Commission's
rules governing CEPs. in particular, our CASD staff has received complaints from
proSpective customers alleging one or more Ambit salespersons failed to identify the
company for whom the salesperson worked, made sales calls at unreasonable hours of the
day, and gave false or misleading information regarding electricity rates and purported
bene?ts for utilizing Ambit as a supplier.

To evaluate whether these allegations warrant further Commission action, the
Commission requests that Ambit answer the following:

. Please explain what type of marketing practice(s) Ambit is using in Maine.
. ls Ambit using its own employees for sales and marketing or is it using third-party
companies?

 

1 Commission Order Granting License, Docket No. 2014-00184 (September 25, 2014).
101 Second Street, Haiiowcll, ME 043-17 - MAIL: l3 Suite Home Statitm, Augusta. ME 043334018

PHONE: (20712313831 1 FAX: (207} 2874039

:Sharron Hndrews T0:Email ing (i2372871l39) 16:58 85/22/17 Pg 4?3

Letter to Ms. Zacharie
April 19, 2017
Page 2

a If third~party companies are doing work on behalf of Ambit, please provide the name of
the companies.

. Please state what type of training is used to ensure that salespeople working on
Ambit?s behalf are complying with all applicable laws and regulations. Please also
provide any written training materials they are given, including any materials
salespeople are provided with which to identify themselves as Ambit salespeople,
including, for example, a picture identi?cation badge.

. Please provide what, if any, limitations Ambit places on the times of day when any
type of sales call (telephone, door?to-door, or any other type) may be made.

We appreCiate your attention to this matter. Please contact me if you would like to discuss
any issue in this letter in advance of your written submission. We request that you provide
the information in Docket 2014-00184 on or before May 5, 2017. 

Very truly yours,
Mitchell Tannenbaum

Mitchell Tannenbaum
General Counsel

:Sharron Hndrews To:Email ing - (12672871939) 16:58 95/22/17 P9 5-8

Ambit: Energy
Privacy honey

Ambit Energy uses appropriate commercially available anti?
virus software to ensure that this Website does not contain or
carry viruses. However, due to the rapidly developing nature

 

OUR COMPANVWIDE PRIVACY COMMITMENT TO YOU

As an internet user, we understand how important safeguarding
your personal information is to you. At Ambit Energy Holdings
(Ambit Energy). we are committed to protecting your personal
information as you use our website.

We would like to take this opportunity to let you know

that Ambit Energy does not collect personally identifiable
information from anyone unless such information is provided

to us voluntarily and knowingly except as otherwise provided

in this Policy. We only collect personal information for specific
purposes, including providing you with retail energy service.

We will not sell or make available your personal information

to unaffiliated companies for commercial purposes unrelated

to the business of Ambit Energy. However, we may use this
information to inform you of goods or services that may interest
you. Ambit Energy will not disclose any information about you
to Unaffiliated companies or organizations without your consent
except as disclosed to you in this Policy, unless: we are
required to do so by law; we believe it necessary to respond
to an inquiry or previde you with a requested service; It is
necessary to make good on our Terms of Service Agreement we
have entered into with you; or to protect the rights, property
or personal safety of any other person, including another Ambit
Energy customer or any member of the public,

Ambit Energy and its affiliates recognize that by utilizing our
website you are placing trust in us. We thank you. Let us assure
you that we will take precautions to protect your information. in
order to operate the Website and deliver retail electric service
we may share your personal information with a service partner
under strict conditions. We will not otherwise disclose your
personal irformation to other companies without your

explicit consant.

You are not required to register or provide information to

us in order to view a large majority of our site. However. to
obtain services from Ambit Energy or to access portions of our
Website, including, but not limited to, Ambit Energy?s ?Po-war
Zone". "Customer togin" or other services provided by Ambit
Energy, you may be asked to provide personal information. We
use your information to personalize your Web experience or to
provide you with requested services. Ambit Energy will only use
y0ur information strictly in accordance with this Policy.

HOW WE YOUR INFORMATION

Ambit Energy will endeavor to take all steps deemed reasonable
by Ambit Energy to keep secure any information We hold about
you. Your information is stored on Secure servers that are
protected in controlled We require our employees and
data processors to respect the confidentiality of any personal
information held by Ambit Energy. Ambit Energy takes many
precautions, including administrative and technical measure,

to protect your personal information against theft, mishandling
and loss. Additionally, Ambit protects against misuse of your
information, such as unauthorized access, disclosure, alteration.
and destruction of your personal information. No one,

including Ambit Energy, can give absolute assurance that

your information will be secure 100% of the time due to the
nature of the internet. Ambit Energy will not be held
responsible for Events arising from unauthorized access to

your personal information.

of viruses and the Internet we strongly recommend that you
employ similar anti~virus software when accessing the Ambit
Energy Website. Ambit Energy makes no warranty that the
Website or email correspondence is free from such viruses.

CHILDREN

Our Website contains educational energy-relaled information
that may be of interest to children. Ambit Energy does not seek
to gather personal intormation online from or about children
under the age 0113. Ambit Energy encourages all children

and young teens to ask their parents for authorization before
providing any information about themselves or their household
to anyone over the internal.

DATA COLKECTION

Ambit may use"cool<ie" technology on our Website. "Cookies"
are small text files a Website can use to recognize repeat users,
facilitate the user's access to and use of the site and to track
behavior of the Web pages you visit, among other uses.

Our Website may automatically collect Cookies and other
information, including, but not limited to. your domain name,
and Ambit may compile aggregate data for statistical purposes
to improve our content oi our website or to better administer
the web pages available on the Ambit Energy Website.

When and it Ambit Energy requests an email address from you,
you Iwill be given the opportunity to indicate whether or not you
wish to receive future email solicitations from us. Regardless,
from time. to time we may send you emails for other reasons.
including. but not limited to servicing your energy account

with us.

PRIVACY QUESTIONS

This Website is owned and operated by Ambit Energy. This
Privacy Policy is to provide you with assurance and explain
Ambit?s policy to ensure you personal information is protected
and properly used. if you have questions about this Policy,
please lee! free to e-mail us at compliance@ambitenergy.corn
or write us at:

Ambit Energy

PO. Box 864589

Plano. TX 75086

Attn: Compliance Department

you would like to know what information Ambit-retains

or if you wish to have Ambit change your inlormation because
it is out oi date or inaccurate, please contact us by email at
compliancetigiambitenergycom and we will modify your
record accordingly.

  

admit.

gear?

mart El?si 

:Sharron Andreas To:Erttail trig (12872871039)

wt.

Alastair 
independent Consultant
Application and Agreement
terms

2. l. the undersigned applicant. am at least it? years at age and thereto-re o! legal age in [be state in
which this Agreement has been executed by me and understand that this Agreement is not binding
until receipt or rd by lilo: toting (irereal?er relented to as "Art rbii" or ?Ambit
Energy?). at its home oilice in Dallas. Texas. lagree that my relationship with Ambitas an Independent
{onsullaot ["le is that ol a contracting independent contractor and that alone determine the nature
and extent at my activities and hours. lanr not an agent. legal Eonsuitanl. or employee oi Ambit and I
will not represent that I not otherwise to any third party. i uncerstanc that I may not make purchases or
enter into any agreements that will bind Ambit or its suppliers in anyway whatsoever. I am resporsible
for the. payment at all [adore] and state salinemploymonl lax? and any otlrer lair required under any
federal. state or regulatory or tailing agency.

2. i understand that I am not required to become an Energy Customer in orde? to become an
Ambit independent Consultant. ll choose to become an Ambit Energy customer. i agree to abide by
my Awuonenl willi Ambit Energy (?My Arirbit Energy and pay lor the electric services
provided by Ambit Energy under My Arobil Energy Agreement. ll tail to pay lor service Energy
provided under toy Energy Agreement. their Ambil may in its sole discretion ierr'ninate ibis
Independent Corsullant Agreement andror apply any including commissions. due to the.
complete sallslaclion oi lho unpaid balance owed to Ambit Energy.

3. I acknowledge that have received [he Ambit Policies and Procedures. I agree to abide by and act in
accordance with [he Ambit Policies and Procedures which are incorporated into and main: 3 part 0! this
Agreement. together with all changes thereto. Ambit may provide Policies and Procedures. and Rules
and Regulations ior le. as well as its Compensation Plan and customer services and charges.
Eoctr Policies and Procedures. and Rules and Regulations. and Compensations Plan modifications. and
customer services and charges, and all changes thereto. shall upon notice to ill. become a binding part
ct the Agreement. Publication of such changes online iluougls Power Bone or by nine means made
generally available to his shall be deemed notice in all its. i agree that all expenses incurred arising out
oi the performance oi lire Agreement will my sole resoonsioitity.

It. [understand that i may not create audio or video recordings. develop materials. or place non-
corporate-createdoporoved advertisements at any tried tor use in soliciting or attracting customers
andr?or Independent Consultants without the express written permission of Ambit. Ambit shall
periodically make various sales iterators andfor promotion materials available. I. hot-rover. are under
no obligation to purcltase any quantities at those materials or literature at any time. Rather. I will have
the option to order and purchase any sales literature or promotional materials. rvhiclrl may choose. it i
droose to purchase such materials then i may return any unused. unopened and current iv marketable
items lor up to one year itime limitation is irrapplicable to Massachusetts residents) aid receive a
relurro oi 90% ol the Pet purchase price. I will incur llte cost 01' shipping said materials to Ambit.
Massachusetts residents will be reimbursed 96% ol the purchase price including any additional tees
and coslsincurred.

5.l agree llral I will not divulge the business secrets ol Ambit lvlarlrelrng. ill; or any other Ambiln
related entity (collectively. lire ?Anrbit Companies"). to third persons. in whole or in part. nor shall 
utilize such business secrets tor?any business or commercial purpose. alone or in conjunction with
others. As used ir the Ageemerl. the term "business secrets? shall ir'ciocle. but is not limited to. the
following the names anc- addresses oi Ambit Independent and all the lists associated
therewith: the present arc; prorated products. services and pricing at lire Ambit Companies: the present
and lulure organizalronai. compensation and sales programs at such companies: and the [irranciaJ
iotormatron and cata concerning OfllCEi'S. directors. employees and shareholders ol suclt 

6.l understand this Agreement is non-transferable and that not authorize any person to act on my
betrall or place without prior written consent lrcco Ambit.

7. As an IE. under stand i am responsible supporting le whom I sponsar. I agree to maintain
support to thosa le in my cornmissionable downlinocombination lliereol: personal contact. telephone communication. written and
attendance at It meetings.

3. i agree to indemnity and hold Ambit Conrpanres. its shareholders. directors. otlrcers and employees
harmless lrorn any and all claims. damages and expenses. including any attorney?s lees. arising out ol
my actions or coroucl in violation oi this Agrr?merrl.

9. this Agreement is governed coder the laws oi the State oi texas and slrallbe so governed without
regard to any coolirct of laws principles to the contrary. lire parties agree that any claim. dispute or
other dillerence between its and the Conpanres. or among its and the Ambit Companies
slrall be exclusively resolved by binding arbitration pursuant to the Commercial Arbitration Rules ol
the American Arbitration Association with erbiiralion to occur at Dallas. Texas. For more information.
pease see Compliance Section as contained in Ambil?s documented Policies and Promdures.

10. As an Ambit if. understand that my nrrmary emphasis is to obtain energy customers who are not
also le. i also understand that those customers must reach active status within speci?ed time frames
and remain active throughout tire pay period as a condition ol my receipt ot commissions. twitter
understand and agree that the customers enroll on Ambit service. are deemed lo be the customers ol
Ambit Companies and not my own.

it. This Agreement. including tlie Ambit Polcies and Procedures incorporated herein by relerence.
corrsiituleihe entire agreement between the parties hereto. and no oilrer additional promises.

?3:58 85/22/17 GMT-84 Pg 5-8

representations. goal anti-res or agreements ul any litrirl shall be valid unless in writing at Irl signers" by an
authorized oilicer ol Ambit.

12. Slamming is the unautlorizeo conversion or' a customer '5 energy service from the current service
provider to a new energy company. The slamming at a customer to Amblt?s energy service is prohibited
by Ambit as set forllt herein and in accordance with Policies and Procedures. and willresutt

in the immediate ol the it and lorlcilore ol all commissions and other payments. it it is
o?ele?mrned lira: the. it is guilty at slamming. immediate termination as an Ambit Consultanl will occur
and such it: shall indemnify and hold harmless Ambit from any Isabil?rty resulting there lrorn.

13. thereby actmiwledge and agree to luiy explain the three Federal Business clay cancellation.
policy to each potential customer of Anibrl's products aerator services prior to selling such products
andror services to such customer. as required. This policy only applies to customers that choc-Se to
?switch" service from their existing provider. Cuslomers that establish new service will not be able to
cancel their crders.

14. understand that 1 will be eligible to recon-e compensation lrorrt Ambit as described in the Ambit
Concrensalion Plan an:1 it may beclsan ed. understand lire only commissionable Events lor Ambit
Consullanls are lot end-user producl and services sales as de?ned by Ambit Commissions
are not paid solely for sponsoring a Consulla'ri. specilrc eligibility requirements apply. as outlined in tire
Ambil Compensation Plan.

15. i understand lira! Ambit rescues the right to charge a seorice lee lor each paper cormlission check
that an independent Consultant receives. This tree will not apply to Independent Corrsutimts' who sign up
[or died deposit orother payment methods available by Ambit.

16. inlay ierrninale the Agreement [or any reason. at any time. by giving Ambit not less than 30 days
written no! ice at ilsaddress listed on the front ol this lorrn. Ambit may terminate this Agreement
immediately with the if upon breach at any term or' llris Agreerrent by the IE. Ambit may terminate
this Agreement will: tire IC without cause by providing thirty {30} days? prior notice.

All correspondence should be sent to Ambit ldarlretlng. LLC. Attention: Consultant Support.
Pt]. Box 866589. Plano. EX .75086.

rs. lrepreseni and to Ambit that I have not received any representation or statement lront Ambit
or are; other person upon which [have relies in entering into this Agreement. to [lie ellecl: that {be
busrness may, can. or will generate mconre. or be profitable; that new markets and services will be
available in the future: or that Ambit will rein'rburse any ?nancial loss which may occur. Further. i shall
not represent directly or indirectly that are.r persorr may. can or will earn any stated gross or net around
nor that sponsorship oi other its is easy to secure. or retain or that substantially all le will succeed.

19. tagree that rioting the term oi iltis I will not. directly or irrilrectiy. sell to or solicit
energy services or other products or services offered by more tlnough any person or entity other

than ti?rat speci?cally designated or approved in writ ing by Ambit. I lurther agree that I will not. during
my will! .?iriibil and lot a period at our: year Ilrereaiter. directly or indirectly. divert.
entice, knowingly call upon. sell or solicit. take away or move any customer at Ambit whether or not

I originally procured or brought such to Ambit {such activities are collectively refer red to
herein as ?Solcllation?l. I understand that such non solicitation prohibition shalt be strictly 
and that Ambit anal? be a third party bene?ciary at this prohibition as well as any proprietary and
contirientral :rrlorntalion provided to Ambit which. in turn. receive. I luriher agree that during the term
oi this Agreement and {or a period of one ll) year tlrereniter, I will not enter into a direct marketing
relationship will: any company for the purpose oi attract'og customers auditor independent {onsult ants
with whom I have a prior relationship. Violation oi this covenant and condition will result in lorl'eitore
at all distributor strip rights. including all current and future commissions. bonuses and payments of any
kind. For complete terms and conditions. please see Section 11.9 Conllicls ol letteresL-?Reslrictions on
Activities oi the Ambit Policies and Procedures.

20. lrnay cancel this transaction. vrillroui penalty or obligation. tor a toll lelt?l?i within three 
business days lrom the date at this Agreement. exclusive of the date oi signing or i! processed
electronically the date this Agreement :5 submitted to Ambit for processing. understand that ii 

cancel alter the three (3) day period, i am not entitled to a relund. ll cancel! must return at my own
expense the tall; Kit and any other literature or materials lhove received trom in usable condition.
To cancel this Agreenent. i must mail. via registered or certi?ed mail. return receipt requested. or
deliver personally to Ambita signed. dated copy at a Notice oi Cancellation to: Ambit Marketing. 
Attention: Consullant Support. R0.Box 85-4539. Plano. TX 75086.

2i. As an II: and without tonne: cor?srderanon or compensation. lcorrser-l to the use tlull or in
part) at my radio. voice. image. likeness. and any and all attributes nl my personality in any marketing
or promotional material created or used in connection with Arnbil products and services. or the Ambit
Independent {onsullanl Opportunity. and earls such item ol marketing or promotional material will be
considered a 'tvortr" lot purposes oi this agreement. irrevocably assign to Ambit any and all claims oi
copyright I may have in and to such works. and the exclusive and perpetual right throughout {be world
lo use. print. produce. publish. colic. display. parlour. exhibit. lransmil. broadcasl. dissanlnate. marker.
advertise. sell. lease. license. transler. orderly. andcreale derivative works tro-rr such works in any
media or iorn?oi. now known or unknown. lor any purpose whatsoever. waive any right to inspect or
approve 5qu work. i hereby indemnity and hold harmless Ambit. its legal represanialives and assigns.
all persons acting order its authorily. and those for whom it is acting. from all claims. causes oi action
and liability olany Iliad, riots irnown or unknown. in law or in equity. based upon or arising out at such
works or this agreement including without limitation claims pl libel slander. invasion ol prlU?aCy? fight
of publicity, delamaliori. trademark inlringerneot. and copyright tnlringeroent. This agreement will be
binding upor?: rriy heirs. successors.representatives. and assigns.
?sure.
or

?or




oil

:Sharron Hndrews ing - (12072871839) 16:56 35/22/17 GMT-04 P9 7~8

3m? Pmmz??umg



Tm Every me?m? Shm?d me

     

(hm-25E: e?

 

me 21.324351 5.313;; man. an as EEI in

 

2513: may at". tie-11mm; Lin! git-ii! i?-Eltyw if; ?5:115; rig-g )Imciz; - Eh: in 19359.. {Ii :he were 511$ ?(Imam whiz Iva: has: :Ia'tzgsuci s, 5:6 mugs?;

3pm: {lsaIZI'ag 

   

. :9 Axi: Em. mIri 1" In: mimIm iszr irII?m 2-1. a? 31w- 5122133 arr- mmIpd 1- :0 pa:

   

arm 31%] berg 5.1;st -I 15mins: IE: . ;z'uit We and v.2? I'm-2h 

   

We .. i?rzcedureacaret

   

ar? ??H?Si?iit?Ed-E3?, (em.

.. help 'r?fliE i?fiif?-f?i IRE-hertz in?nity! i?E?Iwg?g'a Fiaiiriee and I IDES 55;: En Exni?. ("if I: IEILI 

and

      

I. n'f_ W42- I?m" ?g?E-?f?tlf?j 

 

(am-3min;- IiarIE; an}? 



     

"1

z?
?n
.6

Swath Er: f-VJFCi?ii?frlii} 2-: EEIELI Em 
r. 

 

:3 Hz" "1631' (ii. 

2. 2? 3r

 

. If (Hid (mm .213 and rem: i: prams: 

II f. ?EanII-n 3113-? C. cake $5.13qu I?m. Inii 13-2 the 

 

339:. .3433? (123%- 

 

Eh? iaima

  

?are rec-?3 {Irma-g saw-aim mug? new 5.25mi} 1;:ng 15:5! mid-g 
Eviargy whee-I. am; Eta? tangent-:35 Es:- ciIaI?IgeIiIc-EI mew ?i?illialai?lfj?. .--. 
annulment time: Isiah?-

:?ram Ira:- 

 

132E119 2(4 zht?f are Emir-El: rig Eis; 9:53;; I'm: pg:

 

 

Inf 

   

'5 by 51" Ian". (I: 

(waning.- Eirsez Carri; as: I
simii Em ELI: EEILIE. 113.11.: ?Ii?3! 

5. ?11916th .I-Iar: are in fajmnazi. mint

{ya-(Ema In {he .1 Eheu {39551365525- may m2? use Eransn?i
Eta-3:5 E: rEit-Le a: ElftZIiTl?lf-i? Ami! -It. :15. EI, its I. Piaf: (.1: 3r.- I-I, LII-J .E nn?r gnu-.35.:

I: "I?I?wn' my 32mm! In; 

6r. 

:2 {if??tfi?fi 1:19;: Is-t-E ii'Ir'Ii II: in

 

Iph?id [he Ambit Ema aI-ii?i Ia if! any IE, uni?w?uui LE: un?hlm? {Ir I'eajx'u?iin I II?aci in. Eudiz?ig 3w:
1v

1

 

sum-Ev Amt-1!. ElIr? Ecru 

I): l. Hi my 5am! rah: Him? 9:313 mm. muf?n: .Im; Ehr- mid. an": mix?mi In while Hwy..- were Ian-man

LII: 

 

25 {Iizzgoiuirfly "Sam-J5. Eat: :I'Ic?minfs er {If {flit iffcf?. .I like 5-.- mail. ?jIIaig'

   

madam; f3 or entities: 921:: IzaamiE- 1191: {an 
3 ME: (?21233. .5- 315ml: E53:

MINI): Its-s. EI-I 

  



II. 3 fl'TEil? {Iaoci- .cu Le:- ?km: {In I. ?r rIr C?e-muiieni?v In) {maze-um: s. i 

   

Er} inr gnu-.333; mag. Ivy-I} 1. g. Q: ,3 .I: go}. 

 

2i 'asuzza 

ii'n'ae Is. :Im .

 

Rig. it": wag.

 

I155 arts if: Iaarisci?ah?e ?n Q?i'i?f. 1.11:3! n: 

 

?emu-res er II?Ig-Isiziai?am {chEieri 

a. (If

iimy rm.- {iixoci Em? with. Amt-i: 3-. (Ir arms; {31mm my Eryn?: (I: this: {,zaamui'mn! I. mm- ami

  

{If IEI. t?d?t?izil liq-I ?nals-mart: .1: when: 

 

   

j- asp: :IciI> .. sigh amine-I 1-3: I: Imam-.531: magma-I1": Irl 

  

35v Iii.? :r -. aiiam" -- is,

  

mic. thaii rm? 

 

?EArs-jiurawz'i' -.: 

 

55.1?? af?rm;-

Ema-'52. 

  

 

3C3. {min-Hr air-IN 

   

   
  
  

LC E1 .1.

,ziiztIz'I IFI- fag

 

. IE {3:31 if; 15-: 3;

   

.C min-g: if. 95.55211?.

 

   

nugagnwm ujzzuI: --: 1:3 ma; {.5232 night if: 

 


I 

 

it: iI?: (?at-I55: {Si-7:63 a LIE ii'u? 23.55:} ism-35352169?



:Sharron Hadreus T0:Emaii ing (12872871839) 18:58 85/22/17 Pg 8?8

As

O. O.

 

DIRECT SELLERS ASSOCIATION
1537 Street. NW i Suite HBO. Washington, DC 2000575605
202 11$? 8866 Fax 20? 452.90% deal org

3 consumer you should expect salespeople to:

Tell you who they are, why they?re approaching you and what products they are selling.
Promptiy end a demonstration or presentation at your request.

Provide a receipt with a clearly stated cooling off period permitting the consumer to
withdraw from a purchase order within a minimum of three days from the date of the
purchase transaction and receive a fuil refund of the purchase price.

Explain how to return a product or cancei an order.

Provide you with promotional materials that contain the address and telephone number of
the direct sailing company.

Provide a written receipt that identifies the company and saiesperson, including contact
information for either.

Respect your privacy by calling at a time that is convenient for you.

Safeguard your private information.

Provide accurate and truthful information regarding the price. quaiity. quantity.
performance, and availability of their product or service.

Offer a written receipt in ianguage you can understand.

Offer a compiete description of any warranty or guarantee.

a salesperson, you should expect a USA member company to:

Provide you with accurate information about the company?s compensation pian, products.
and sales methods.

Describe the relationship between you and the company in writing.

Be accurate in any comparisons about products, services or opportunities

Refrain from any uniawfui or unethical recruiting practice and exorbitant entrance or
training fees.

Ensure that you are not iust buying products soiely to qualify for downiine commissions.
Ensure that any materiais marketed to you by others in the saiesforce are consistent with
the company?s policies. are reasonably priced and have the same return policy as the
company's.

Require you to abide by the requirements of the Code of Ethics.

Safeguard your private information.

Provide adequate training to heip you operate ethicaliy.

Base all actual and potentiai sales and earnings ciaims on documented facts.

Encourage you to purchase only the inventory you can seli in a reasonable amount of
time.

Repurchase marketable inventory and sales aids you have purchased within the past 12
months at 90 percent or more of your original coat if you decide to ieave the business.
Explain the repurchase option in writing.

Have reasonable start~up fees and costs.