SFMTA Powered Scooter 
Share Program Permit 
Application  
 
Application support - Lime 
 

City and County of San Francisco Permit Application 
  
 

 

 

 

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Neutron Holdings, Inc. 
dba Lime 
2121 South El Camino Real, B-100 
San Mateo CA  94403 
(510) 710-2684 
 
June 7, 2018 
 
Mr. Edward Reiskin  
Director of Transportation 
San Francisco Municipal Transportation Agency 
1 South Van Ness Avenue 
San Francisco, CA 94102 
 
Dear Mr. Reiskin:  
 
At Lime, our mission is to provide on-demand transportation solutions that help people 
move seamlessly throughout their communities. We are eager to be a collaborative 
partner with the City and County of San Francisco to achieve our transportation and 
sustainability goals.  
 
Lime is the nation’s largest dock-free mobility company and currently provides a 
multimodal fleet of classic bikes, electric bikes, and electric scooters to a growing 
network of more than 70 cities and universities. We are proud of our track record of 
partnering with local communities to build the future of urban transportation from 
Washington, D.C. to Los Angeles, CA and small to mid-size cities in between. Importantly, 
we now also serve 12 communities throughout the Bay Area, giving the public regional 
access to shared micro-transit and integrating with the region’s mass transit systems 
such as Caltrain and Bart. 
 
We believe we are in the strongest position to serve the City with shared electric scooters. 
First, we have the financial stability to invest in the community and our operations. 
Second, we have more experience than any other operator running effective programs 
with physical assets that require maintenance, repair, customer service, and a strong 
team to manage it. In addition, we take great pride in our focus on the safety and quality 
of our electric scooters. Finally, we have a commitment to community partnerships to 
best serve this community. We believe this makes us uniquely qualified to serve the City & 
County of San Francisco. 

 

 

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Our goal of revolutionizing transportation options across the country means we 
enthusiastically strive to serve everyone. Not only does Lime cover communities in a 
geographically equitable way, but we also ensure that no one is denied access because of 
financial or technological challenges. We will achieve this goal by working with the SFMTA 
and San Francisco communities to design and implement a robust equity program. 
 
Lime’s vision aligns with the City’s: namely, to make the world more sustainable, 
healthier, and enjoyable. We are revolutionizing city and campus mobility by helping to 
solve first and last mile transportation challenges and providing a system that: 
  
●
Supports efficient, affordable, and healthier transportation;  
●
Complements existing transit programs, reducing congestion & freeing up 
parking;  
●
Supports more vibrant downtown and residential communities; and  
●
Reduces local pollution from short, inefficient trips. 
 
Thank you for the opportunity to let us serve San Francisco, and we look forward to 
answering any questions you may have. Sam Dreiman, of my staff, will be available to 
provide additional information or present to the City if requested. 
  
Warmly, 
 

Toby Sun 
CEO and Co-Founder  
Neutron Holdings, Inc  
dba LimeBike 
People authorized to represent LimeBike: 
Toby Sun 
CEO and Co-Founder at LimeBike 
2121 South El Camino Real, B-100 
San Mateo CA 94403 
p. (510) 710-2684 
f. (844) 620-5037 

toby@limebike.com 
 
Sam Dreiman 
Director, Strategic Development  
2121 South El Camino Real, B-100 
San Mateo CA 94403 
 

 

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 p. (310) 903?6722
sam@limebike.com

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Lime

 

 

A. Pricing Structure 
 
Pricing 
Our Lime-S scooters have a flat $1 unlocking fee, plus $0.15 cents per minute of riding 
time. 
 
Low-income plan 
Lime is committed to providing mobility for all, which includes individuals with 
limited resources. We are proud to have grown our Lime Access program from its 
inception in Los Angeles and Seattle as a pilot program to a fully-fledged, national 
low-income plan with a partnership with PayNearMe, offering cash payment service 
at more than 30 locations in San Francisco.  
 
Through this partnership, individuals now can go to physical locations tied to 
PayNearMe and sign up for a Lime account with cash payments. This allows them to 
unlock a vehicle without a smartphone - removing two primary barriers to equitable 
mobility. T
​ he ability to serve the unbanked and those without smartphones is 
critical to our mission of expanding mobility access at Lime​, and we are proud to 
be the only dock-free company to-date to have solved these two critical issues 
together. 
 
In San Francisco, we would like to work with the City to understand how to effectively 
expand Lime Access to our fleet of electric scooters. We will also gather feedback 
from our community partners prior to and during our rollout. We propose the 
following options: 
 
● Option 1: 50% off all rides for anyone who qualifies for SFMTA Lifeline, Calfresh 
or PG&E Care utility discount. For scooters, this means $0.50 to unlock, and 
$.07/minute of riding. 
● Option 2: $10 pre-paid for a total of $100 in rides for anyone who qualifies for 
SFMTA Lifeline, Calfresh or PG&E Care utility discount. We propose this option 
once scooter vehicle count exceeds 1,000. 
 
Given the operational costs of effectively managing scooter sharing in San Francisco, 
we will work with the SFMTA to determine and implement an equity option that 
meets the community’s needs and the City’s goals. 
 
 

 

 

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B. Scooter Availability and Service Area 
 
Hours of operation 
Our scooters will be available every day from 7 a.m. until 8 p.m. 
 
Storage of scooters during non-operational hours 
During non-operational hours, our scooters are stored in our San Francisco 
warehouse, located at 681 Harrison Street. Our Juicer network also picks up and stores 
scooters in secure private locations during this time. 
 
Proposed fleet size and service area launch 
We propose having a 1,000-scooter fleet in the first six months of the pilot program, 
followed by an expansion to a fleet size of 2,250 scooters in the second six months. We 
recognize this would be a majority share of the alloted fleet size. However, we believe 
there are strong benefits to narrowing the number of operators to those with the 
experience, knowhow and capital to run a program effectively. Importantly, this 
allocation would allow us to deploy scooters in congested and high-traffic areas such 
as the Downtown/Financial District and SoMa communities, as well as ensure 
coverage in more underserved communities such as Bayview-Hunters Point, 
Tenderloin, Western Addition, Excelsior, and Sunset. Our scooters will not be 
geo-fenced and can be ridden anywhere in the city. If necessary, we can work with 
SFMTA to geo-fence areas that will be excluded from our service area.  
 
We arrived at this proposal by engaging professional transportation engineering 
firm, Sam Schwartz Engineering, to assess how we could best serve the 
community’s mobility ​and​ equity goals. ​This included analyzing baseline costs and 
minimum ridership performance (3 trips per scooter per day, or 3 TSD) needed for us 
to operate a sustainable service and also serve as much of the City as possible with 
our goal of being a long-term partner with the City and County of San Francisco. 
 
Sam Schwartz conducted a preliminary analysis using available census data, existing 
transportation options, and ridership data collected from our initial operations in San 
Francisco. Based on population and employment density, we derived estimates for 
anticipated TSD in a sample of two underserved and disadvantaged communities: 
Sunset and Excelsior. The approach and methodology of our analysis was as follows: 
 
1. The following neighborhoods were used to delineate the San Francisco 
downtown area: 
i. Russian Hill, North Beach, Chinatown, Nob Hill, Tenderloin, South of Market, 
and Financial District/South Beach 

 

 

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2.
3.
4.

5.

6.

ii. These neighborhoods comprised 33 census tracts, and had an average 
population density of 58,000 persons / square mile 
The Sunset neighborhood district comprised 14 census tracts, and had an 
average population density of 21,000 persons / square mile 
The Excelsior neighborhood district comprised 8 census tracts, and had an 
average population density of 30,000 persons / square mile 
Comparing the two focus neighborhoods with the population density of 
downtown San Francisco: 
i. Sunset neighborhood’s population density is approximately 36% of 
downtown San Francisco 
ii. Excelsior neighborhood’s population density is approximately 52% of 
downtown San Francisco 
From our ridership data, we looked at the period from April 1 (to account for a 
couple weeks of market saturation since the scooters were introduced to San 
Francisco in mid-March) to May 9th (the time we conducted this analysis) and 
calculated approximately an a
​ verage of 9 trips per scooter per day 
Applying the population density ratios above, we calculated the anticipated 
average scooter distribution for the two focus neighborhoods: 
i. Sunset neighborhood: 3
​ trips per scooter per day 
ii. Excelsior neighborhood:​ 5 trips per scooter per day 

  
While population and employment density isn’t the only factor affecting scooter 
ridership, it does provide a valuable metric that can be used to paint a rough picture 
of the anticipated scooter distribution in the two focus neighborhood areas. 
 
We then developed a map (see Map 2 in Appendix A) to show the approximate 
coverage area in the Sunset and Excelsior neighborhood area with an initial 
deployment of ​500 scooters each while maintaining 5 TSD​, a higher TSD than our 
baseline, based on a population density comparison with our prior deployment zone 
in Downtown. Our methodology is briefly summarized here: 
  
1. Given approximately 500 operational scooters in Downtown achieving around 
9 TSD, we compared the existing trips per scooter ratio with a high threshold of 
at least 5 TSD to get an approximate ratio difference. 
2. The same ratio is then applied to the total population (both residents and 
employees) of both Downtown and the Sunset neighborhood, to calculate for a 
scaled population total threshold required to meet the 5 TSD standard. 
3. From that population threshold, we selected census tracts that not only 
summed up to the population threshold, but also factored in commercial 
corridors, existing transit services, and surrounding land uses. The resulting 
coverage area is shown in green. 
 

 

 

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We then conducted additional analyses to evaluate varying scooter fleet sizes and 
mapping out potential service areas with TSD estimations based on those fleet sizes. 
We estimated that given the existing population of Downtown (residents + 
employees), a deployment of 500 scooters translates to approximately 1,049 persons 
per one scooter. We thought a more reasonable target ratio of ~400 persons per 
scooter would be a better starting point, given our experience and data in San 
Francisco. With that, we estimated that a total of 1,300 scooters would be needed 
within the Downtown area alone. With 1,500 scooters, we estimated deploying a set of 
100 scooters in each of the two focus neighborhoods (Sunset and Excelsior) to achieve 
a baseline TSD. At the rate of 400 persons per scooter, we anticipate being able to 
serve the entire city with ~3,700 scooters. This translates to approximately 4 trips per 
scooter per day on average, with nearly 13,000 average daily trips. Again, we do not 
envision this as being sufficient to fully meet demand or cover the City, but it serves as 
a reasonable starting point.. 
 
The below table outlines this analysis, and Maps 3-8 in Appendix A illustrate the 
potential deployment zones coverage. 
 

Table 1: Estimated Scooter Fleet Size, Distribution, Average Trips 
Total 
Scooter
s 

 

Scooter Distribution 

Downtow
n 

Sunset 

Excelsior 

500 

500 

0 

0 

1,500 

1,300 

100 

2,000 

1,600 

2,500 
3,000 
3,500 

Person 
per 
Scooter 
Ratio 

Total Population Served 

 

Average 
Daily 
Trips 

 

Downtow
n 

Sunset 

Excelsio
r 

1,049 

524,601 

0 

0 

9 

4,500 

100 

404 

524,601 

9,298 

6,370 

9 

12,900 

150 

150 

404 

745,098 

33,231 

26,397 

6 

12,400 

2,000 

200 

200 

404 

906,812 

56,624 

44,556 

5 

12,500 

2,400 

250 

250 

404 

1,071,383 

77,490 

62,947 

4 

12,900 

4 

13,300 

3,500 

 

Average 
Trips 
per 
Scooter 
per Day 

404 

1,412,087 

 
An initial fleet size of 1,000 scooters would allow our deployment zones to include the 
congested areas of Downtown and SoMa as defined above, as well as more equitable 
coverage in regions of the City badly in need of transportation alternative in southern 
neighborhoods such as Mission Bay and Bayview-Hunters Point and western 
neighborhoods such as Western Addition and Sunset. An expansion to 2,250 scooters 
during the second six months of the pilot would allow us to further increase service in 
 

 

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those partially covered areas and expand deployment zones into neighborhoods like 
Inner and Outer Richmond. Below are maps of proposed initial deployment zones: 

 

 

 

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Proposed Service Area Map for 1,000 Scooters

 
 
Proposed Service Area Map for 2,250 Scooters

 

 

 

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Our service and deployment area would be significantly constrained if we are 
permitted for a lesser number of scooters. In that circumstance, we would have to 
concentrate more heavily on the highly-served parts of the City to ensure we operate 
a sustainable business. 
 
Methods for Deploying and Redistributing Scooters 
We have two main methods for deploying and redistributing scooters: a robust, 
responsive and efficient on-the-ground operations team comprised of local hires, and 
a network of reliable independent contractors who serve as “Juicers.” We believe our 
commitment to having Lime employees as a local operations team differentiates us 
from other operators. 
 
Operations Team 
We have three different shifts that operate seven days per week: morning, mid-day, 
and night.  
 
Morning Shift: ​The morning shift starts at 5 a.m. when the team drives to our 
charging locations to pick up and load our scooters. Once scooters are loaded, the 
team heads to various zones around the City to deploy the scooters. Within each zone 
we have specific drop points, based on our analysis of sidewalk space available, foot 
traffic, and previous usage. We also stage scooters at LimeHubs: local businesses that 
have agreed to host scooters on their property. We train our team to be familiar with 
the local regulations regarding obstruction of the public right of way. As such, 
scooters are parked on the sidewalk out of the way of pedestrian walkways, ADA 
accessibility pathways, curbs, doorways, mass transit or bus station entrances, or grass 
fields. 
 
Mid-day Shift: ​At noon, our mid-day shift begins. This team actively patrols the City 
throughout the day and monitors the scooter fleet to address a number of items, 
including: identifying and picking up scooters that are low on battery to recharge; 
immediately addressing any maintenance issues reported in the app; handling any 
customer service issues reported in the app or via our customer call number or email 
address; reparking scooters that are found or reported to be improperly parked; 
rebalancing and redistributing scooters that are parked in too large a cluster. The 
team is also trained to repark scooters in accordance with our guidelines mentioned 
above. 
 
Night Shift: ​At 7 p.m., our night shift team starts. This crew splits by zone and drives 
around the city to collect the scooters and return them to the various charging 
locations. Each scooter goes through a maintenance check and is then charged for 
the night before the morning team begins the next day. We have seen this to be 

 

 

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effective in terms of helping us collect scooters off public streets on a nightly basis in a 
timely fashion. 
 
Our operations teams accomplish their tasks by using our fully-branded LimeVans 
(see picture below). We brand our vehicles so that residents and visitors can see our 
commitment to operations; so other drivers will be aware that our vehicles will make 
frequent stops through their patrols; to deliver safety messages to our riders; and to 
ensure the public and SFMTA can hold us accountable for acting responsibly in the 
right of way. We aim for rapid response times to inbound reports of issues by: 
● Having multilingual, 24-7 customer service portals (phone and text: 
1.888.LIME.345;  
● email: s​ upport@limebike.com​)  
● Working with local organizations that have a presence in our service areas, and  
● Integrating with the City’s 311 service. 
 
This is explained in further detail in Section G. 
 
LimeVans 
 

 
 
 
 
 

 

 

 

 

 

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C. Plan for Safe Riding and Storage of Scooters 
 
While scooter sharing offers many transportation benefits, we know there is a 
learning curve that needs to be addressed. Eliminating sidewalk riding and ensuring 
responsible parking are critical for ensuring safety of pedestrians and riders and 
maximizing public acceptance of scooter sharing. We are committed to hastening 
the adoption of the acceptable norms of this new, innovative service, which we 
believe has a long-term place in reducing individual car trips in urban environments. 
 
Approach to ensure compliance with laws 
From the beginning, Lime has made a proactive and concerted effort to educate and 
promote compliance with applicable laws through both online and in-community 
education campaigns. We understand our scooters are not to be parked in a way that 
obstructs pedestrian traffic, nor should they inhibit accessibility to curbs, ramps, 
transit stops or entranceways.  
 
During our ongoing efforts to educate users, we were encouraged to see the results 
of a Lime survey (see Appendix C) indicating that 80% of users have a clear 
understanding of where they should park.  
 
Likewise, we believe the best place for our customers to ride in San Francisco is in the 
street, preferably in bike lanes. However, we also know that not every street has a 
protected bike lane, and riders have varying levels of comfort riding in mixed traffic. 
 
Our initial survey data suggests that 8% of riders ride mostly on the sidewalk. No 
operator has an ability to eliminate sidewalk riding, however we are committed to 
minimizing this practice. We believe that we have a responsibility to work with SFMTA 
to minimize sidewalk riding, developing tools and communications to establish the 
norms of use for this innovation.  
 
Interestingly, 81% of the riders who rode on the sidewalk at some point during their 
trip said they did so because it felt safer than the street. We propose using our data to 
work with SFMTA to identify where sidewalk riding is most prevalent in order to 
provide the City with insights on where to plan for protected bike lanes. 
 
We outline below a number of ways we aim to ensure compliance, as well as how we 
are developing technical approaches to address these key issues: 
 
1. Product display 
2. In-app education and on-boarding 
3. Technology Innovations and Incentives 

 

 

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Product display 
Lime-S is a custom-made, in-house-designed electric scooter. We have always taken 
it upon ourselves to communicate proper riding and parking etiquette to users. This is 
why the stems of our scooters have a number of requirements already listed and 
highlighted in bright color, facing where the rider stands. These include: 
- Park properly (i.e. by the curbside) 
- DO NOT block sidewalk or traffic 
- Must be 18+ years old to ride 
- Wear a helmet when riding 
- Must have a driver’s license 
 
All our scooters also have our customer service phone number and email address 
(1.888.LIME.345; ​support@limebike.com​), both of which are open 24/7 for anyone to 
contact. See the next page for a picture of what this education looks like on our 
scooters. 
 
 

 

 

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We are also developing physical maps which we will distribute to our business and 
community partners. These maps will outline where bike paths are scooter-friendly 
streets are located. Below is an example: 
 
Sample Physical Map Handout 

 
 
In-app education and onboarding 
We also make extensive efforts to onboard users in a way that informs and trains 
them to ride and park properly and lawfully. When a rider unlocks a scooter for the 
first time, he or she is taken through a series of screenshots and texts that includes 
explaining where to ride (in bike lanes, not on sidewalks), where to park (on curbsides 
or by bike racks, not blocking pedestrian paths or ADA ramps) and that helmets are 
required. We have also created a checklist that every rider must proactively agree to 
before being allowed to unlock a scooter for the first time. Examples of these are 
below. 
 

 

 

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 01:20
GET STARTED

Where to ride

 

 

 



 

 

1%

 

 

 

 

 

Do not ride on sidewalks. Use bike
lanes when available.

CONTINUE

01:22

Park in accessible spaces such
as curbsides or by bike racks.
Do not block pedestrian paths,
sidewalks, or ADA ramp

CONTINUE



   

GETTING STARTED

GET STARTED

   

Ride With Helmets Rules and regulations

.,
?3
By clicking "l Agree".you certify
that y0u've read and agreed to the
following rules and conditions:

 

- A helmet is required
- One rider per Lime-S
- Obey all traffic laws

You're required to wear a Don ride on the Sidewalk
helmet. Bring your own or if . Please park responsibly
your balance is $10 or more, you
can collect a free helmet from YOU are 18 years or Older
the designated locations listed Iagree
under ?Lime-S Manual" in Help.

 

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Lime

 

We also have these instructions available for easy 
access to riders by simply having a bar at the top of the 
main map screen stating “How to ride Lime-S”, 
prompting users to click the green “GO” button to see 
this education. 
 

 
In our Help menu, we also have a Lime-S Scooter 
Manual section which contains a Rules and Regulations 
tab outlining the conditions all riders must agree to in 
order to ride a scooter. 

 
 
 
 
 

 

 

 

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Technology Innovations & Incentives 
We have rolled out a feature that requires riders to take and submit a photo of their 
parked scooter at the end of each ride. We plan on building out and implementing 
machine learning techniques to create an automated system that can verify riders’ 
parking etiquette. This will allow us to easily offer rewards and issue penalties to riders 
who properly and improperly park scooters, respectively. Below are sample 
screenshots of how we are rolling this out with riders. 
 
 

 

 

 
 
We will monitor compliance through a combination of locally-hired, on-the-ground 
teams and partnerships with local organizations to conduct neighborhood patrols 
and respond quickly to inbound inquiries or reports, while also implementing 
technological solutions as well. 
 
● We have recently integrated our operations with software solutions that allow 
us to r​ eceive 311 alerts​ pertaining to Lime scooters. This helps us to address 
concerns immediately. In Dallas, a similar integration with the City’s 311 service 
allowed us to reduce our response time to 45 minutes. We have already 
connected with the L
​ ower Polk CBD​ on this item (more details below in the 
Community Engagement section). In conjunction with this, we will i​ ncrease 
our midday operations staff​ to address these and internal reports received, as 

 

 

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●

●

well as to conduct patrols and education campaigns to both correct parking 
issues and remind riders not to ride on the sidewalk and to park properly. 
We are actively w
​ orking with local Community Benefit Districts (CBDs) and 
organizations such as Livable City​ to identify areas of overlap between 
scooter deployment zones and planned activities. This will help us partner and 
resolve parking issues that arise. 
We have i​ nstalled new “tipped sensors”​ on all scooters. Similar to GPS’s 
ability to identify location, sensors on our scooters can detect whether a scooter 
is upright or not. In the case of a fallen or tipped over scooter, our field team is 
alerted in our operations app and will promptly respond and reposition the 
vehicle so that it is upright. See below for a sample screenshot: 
 
 

 
 
 
We plan to address users who are noncompliant in the following ways: 
 
● Sending in-app notifications​ to warn users that riding scooters on sidewalks is 
not permissible, nor is parking in a manner that obstructs pedestrian pathways 
or accessibility in any way, and violators may be subject to penalties or 
potential removal from the Lime scooter share program. 
 

 

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Sending educational videos and photos to users​ of proper riding etiquette, 
such as riding on the side of a street or in a bike lane. This can be done both 
within the app itself as well as through email and social media marketing 
campaigns that we will undertake periodically throughout the pilot period. 
 
Additional possible measures 
We look forward to working with the City on identifying additional measures that 
might be effective in improving compliance among riders. One mechanism would be 
selecting sidewalk space that could be simply marked with paint or decals as a 
designated scooter share parking location. Other cities have implemented this 
technique, and we find it an effective and very low-cost method of organizing 
parking. 
 
As this new mobility option is embraced and becomes part of the suite of services 
available to the public, we believe this will be a critical tool for the city, in partnership 
with select companies, to integrate into the city’s parking efforts. See below as an 
example. 
 
●

 

 
 
 
 
Another technology innovation we are currently prototyping is a sensor that alerts 
both the rider and our internal system when a scooter is ridden on different surfaces, 
including asphalt roadways and concrete sidewalks. For analysis purposes, we are also 
measuring GPS drift to determine whether it is someday possible to use this to 
measure sidewalk riding. These are still in development, but they are important 
 

 

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features that we feel would be effective in allowing us to monitor and enforce proper 
behavior regarding sidewalk riding. We also look forward to sharing this data with 
San Francisco to help plan for safer and more inviting streets. 
 
We are open to considering a tether or locking mechanism for scooters to be secured 
to fixed objects, however we believe there are many negative effects of such a 
requirement. Further, we would need a minimum of 6-9 months’ notice in advance in 
order to properly design and integrate this function into our program. 
 
Ensuring customers have valid driver’s licenses 
As described above, we use physical education on the stem of our scooters along with 
information within the app informing riders that they must have a valid driver’s 
license. We do not support requiring the scanning of users’ driver’s licenses. This 
function raises a number of data privacy and security issues that we believe poses 
additional risks to users.  
 
Of equal importance, given the current political climate, we believe that requesting 
for additional identification will discourage the immigrant community from using our 
service. For the reason above, we are taking a proactive step to not require riders to 
take a photo or scan their driver’s license. However, we do request that riders 
acknowledge that they hold a valid driver’s license.  

 

 

 

 

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D. Scooter Recharging Plan 
 
Scooter charging 
We know when scooters need to be charged through the battery percentage display 
within our operations app. We monitor these levels regularly, and our patrol and 
pickup teams are dispatched to retrieve low-battery scooters. 
 
We use independent contractors, otherwise known as “Juicers”, to support us in 
retrieving and charging our scooters. Thanks to a dynamic pricing structure, we’re 
able to incentivize Juicers to retrieve scooters based on the difficulty of retrieval. For 
example, scooters that are in isolated clusters on the perimeter of the city will be 
worth more than those scooters that are clustered along Market Street.  
 
To minimize potential negative impacts associated with collecting, redistributing and 
recharging scooters, we will: 
● Increase the use of foot patrols to reduce carbon emissions; 
● Ensure all van drivers abide by traffic laws and parking rules; and 
● Implement a company-wide initiative to offset our carbon footprint by 
purchasing carbon credits 
 
We will also document new vehicle miles generated by our retrieving, distributing, 
charging, and other operational activities. 
 
 

 

 

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E. Maintenance, Cleaning and Zero Waste Plan 
 
Scooter Maintenance 
We will know when a scooter needs maintenance through the following ways: 
● A report is received through the i​ n-app function​ that allows customers to 
indicate to us when a scooter is having a maintenance issue; 
● A rider calls or emails our ​customer service center​ informing us that a scooter 
is in need of maintenance support; or 
● As our team retrieves scooters each night, the team identifies maintenance 
issues that require attention. 
 
Our approach to maintenance, cleaning and repair of scooters is multi-faceted. We 
ensure that scooters are touched on a daily basis and that there are protocols in place 
to address issues promptly. 
 
First, if a scooter has two low-star trip ratings, it is automatically put into maintenance 
mode, which means it’s flagged for our operations team to take a closer look at that 
particular scooter and try and identify the reason for receiving low ratings. An in-app 
report from a user also automatically puts that scooter into maintenance mode. Our 
field patrol teams also ensure that each time they touch a scooter it is in proper 
working condition.  
 
Second, all scooters are wiped down and cleaned before redeployment each day, 
while basic maintenance tasks (such as tightening down tubes) are completed before 
each deployment as well. We work to keep scooters in operable condition and replace 
parts as needed. This ensures that the lifespan of a scooter is extended for as long as 
possible. Our batteries have a lifespan of more than 300 charges, and any that 
malfunction or are beyond repair we send back to our manufacturing partner for 
additional R&D. 
 
Complying with City’s zero waste policies 
We comply with the City’s zero waste and producer responsibility policies by ensuring 
that every scooter that comes through the warehouse is scanned and documented as 
to what repairs need addressing. If a scooter cannot be easily repaired, it is upcycled 
and reused for parts. We train our specialists to be proactive in using parts harvested 
from other scooters rather than sourcing new parts. 
 
If scooter parts need to be disposed, we have the following procedures: 
● All metals are currently classified as a steel/aluminum alloy, which we recycle at 
Aaron’s Recycling Center for $0.40/lb; 

 

 

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●
●

We make bi-weekly deliveries of cardboard and plastic to the processing 
center for $51/680 lbs. 
We recycle dead batteries through Recology. We are also meeting with 
Recology to help us identify the type of plastic that is on the scooters so we can 
properly recycle these parts. 

 
Fleet size needed to maintain active scooters 
We have found that for a given fleet size we choose to keep 1 scooter in inventory for 
every scooter deployed to conservatively allow for maintenance and repair, and to 
account for breakage. As we continue to improve and innovate on our product, and 
scooters become more widely adopted as a regular mode of transportation and used 
appropriately by customers, we expect this ratio to decrease. 
 
 

 

 

Page 25
 

  

F.

Hiring and Labor Plan 
 
Staffing Plan 
We have already hired numerous San Francisco residents to be part of our Field 
Operations team. These positions are 40+ hours a week with a dynamic and diverse 
team, and we are proud that nearly all of these team members are local San 
Franciscans. We also work with several temp agencies, which provide access to 
healthcare and which Lime contributes to if the individual chooses to opt in. Not only 
does this provide opportunities to people in the neighborhoods we are serving, but it 
also allows for the face of the company to be people who love, know, and understand 
San Francisco. We strive to build a workforce comprised of individuals with diverse 
backgrounds, abilities, minds, and identities that will help us to grow, not only as a 
company, but also as individuals. We are an Equal Opportunity Employer, and will 
comply with San Francisco laws regarding employment. 
 
At a level of 1,000 scooters, we will increase our field operations and maintenance 
team to approximately 30 staff, ensuring that our team is well-equipped to manage 
the operations associated with a large fleet.  
 
In addition to our regular sourcing and hiring channels, we have made a concerted 
effort to work with community-based organizations to offer interviews and 
opportunities to individuals in their communities, particularly in MTC-designated 
Communities of Concern. Details of these efforts are below: 
 
- Center for Employment Opportunities​: Since before our launch in San 
Francisco, we have partnered with Center for Employment Opportunities 
(CEO). To date, we have hired more than 20 CEO-referred individuals to our 
teams. 
 
- April 26, Bayview Hiring Event​: Our first 
formal hiring event was held in The Bayview on 
April 26. We promoted this via flyers in the 
community. At the event, we offered a safety 
demonstration, informational workshop, and 
on-the-spot interviews. We gave multiple offers 
through this event. 
 
 

 

 

Page 26
 

  

 
-

May 17, Sunnydale Hiring Event​: We held our second event at the Sunnydale 
Community Center, with support from TURF, Life Guards (LG), Visitacion Valley 
(VVNAP), and We Help Our People (WHOP). We gave two offers from this 
event. 

-

May 22, Young Community Developers​: 
Our partnership with Young Community 
Developers (YCD) has been strong since 
before our launch in San Francisco. We 
have hired 5 individuals to date through 
YCD and have interviewed many more. 
This community workshop was an 
opportunity for interviews as well as safety 
demonstration. 

 
 
 

 
We plan to continue to hold similar events and maintain open pipelines through our 
community partners for hiring opportunities. We are in conversations with 
Downtown Streets, Code Tenderloin, Lighthouse, and of San Francisco to identify roles 
that are a fit for the populations each of these organizations serve. 
 

 

 

Page 27
 

  

G. Community Outreach Plan 
 
Community Outreach 
We are proud to have cultivated strong ties with many local organizations here in San 
Francisco. These groups include non-profits, community centers, advocacy and 
affinity groups, community benefit districts, and merchant associations. We have 
attached letters of support from several of these organizations (see Appendix B). 
 
Specifically, w
​ e have built strong community relationships with Young 
Community Developers (Bayview), Community Youth Center (Chinatown), and 
Collective Impact/Mo Magic (Western Addition)​. All three of these neighborhood 
stakeholder groups are located in MTC Communities of Concern. We have partnered 
to bring three community members from Collective Impact onto our team as Brand 
Ambassadors (BAs). As BAs, these individuals work to educate their family, friends, 
neighbors, and the public in their neighborhoods and surrounding areas on proper 
Lime scooter parking, riding, and safety etiquette. Collective Impact has also become 
a LimeHub, or parking zone, where riders can always rely on finding a scooter.  
 
We are sensitive to the need to equitably implement our services, and part of our 
commitment to equity has been maintaining a deployment of our products 
throughout Communities of Concern, particularly in areas like Bayview that do not 
have access to some of the other mobility options in San Francisco. Screenshots 
below show the level of our service in the Bayview compared to other scooter-share 
operators.  
 
 

 

 

Page 28
 

  

 
Lime App Screenshots, May 24 

 

 
 

 
Spin and Bird App Screenshots, May 24 

 

 

 

 

Page 29
 

  

Through our continued work with these organizations and others, and dependent on 
how many scooters we are permitted to operate in San Francisco, we plan to increase 
engagement and service in these areas. We will also plan to educate these 
communities on our low-income plan, as described previously, and assist any 
individuals who want to sign up. 
 
Community Benefit Districts 
Our outreach strategy has also included conversations with several Community 
Benefit Districts (CBD), including the East Cut CBD, Yerba Buena CBD, and the Lower 
Polk CBD. While these meetings started out as information sharing and listening 
opportunities, they have ended up yielding incredible partnering opportunities. For 
example, we recently partnered to deploy scooters at The East Cut’s block party as an 
additional element for the day, and we plan to do the same in the future. 
 
As part of our strategy to minimize disruption in neighborhood commercial districts, 
we plan to expand our partnership with CBDs and other community organizations to 
identify locations within their neighborhoods that may need extra attention, 
education and outreach. We will also be working with CBDs and additional 
stakeholders to reach out to merchants who would like to learn more about 
becoming a LimeHub. Our goal with CBD, CBO, and merchant collaboration is to seek 
and implement sustainable deployment and operations strategies that will allow us 
to work together to benefit the residents of an entire local community.  
 
Each CBD reflects the unique pulse of the community they serve, and we believe that 
our focus on collaboration helps us to more fluidly respond to the diverse needs of 
San Francisco’s communities. 
 
Sunday Streets 
Our team has hosted a booth at three recent Sunday 
Streets. These popular events have been incredible 
opportunities for us to give out free helmets, answer 
questions from the public, and educate residents and 
other stakeholders on proper parking, safety, etiquette, 
and our equitable low income rental program.  
 
At each of these events we have received positive and 
constructive feedback that helps us improve our 
operations and outreach. Once we are operating again 
in San Francisco, we plan to continue attendance at 
Sunday Streets as well as other local events. 
 

 

 

Page 30
 

  

As a result of our commitment to the community and support of Sunday Streets, 
Livable Streets has communicated to us that Lime is their preferred scooter share 
partner. We plan on working closely with them to increase coordination and 
involvement in their events to promote education and awareness on scooters in San 
Francisco. 
 
311 Integration 
Our relationship with Lower Polk CBD has been, and continues to be, a fruitful 
collaboration. We have worked with them to gain visibility to the live SF 311 reports 
that concern Lime-S scooters through their web application, Bonayo. This live 
reporting application allows our Operations team to more quickly respond to issues 
throughout San Francisco and alleviate the burden on city staff and the Department 
of Public Works. Our team is working closely with the Lower Polk CBD and the 
Bonayo system’s developers to identify opportunities for improvement and other 
ways to strengthen our internal and external operations. 
 
Language 
In such a richly diverse city such as San Francisco, we recognize the need for a 
multilingual product and support. The Lime mobile application is available in English, 
Spanish, Chinese, and German, Russian, and these are also the languages that are 
available through our 24/7 Customer Service team. Furthermore, many members of 
our Field Operations team speak multiple languages, which allows them to answer 
questions from non-English speaking San Francisco residents or, if they can’t, point 
them to someone who can.  
 
As part of our pilot program launch in San Francisco we will produce educational 
material, safety information, and other collateral in multiple languages to adequately 
reach the entire community. 
 
Additional Outreach 
Additionally, we have used the hiring events mentioned in Section F as additional 
opportunities for neighborhood education and product demonstrations. At all of 
these workshops, we offer helmet giveaways, safety demonstrations, and scooters for 
individuals to test. These events have proven fruitful not only for community 
engagement, but also as a direct way for us to hear from community members about 
their specific concerns, questions, and suggestions. Each workshop also includes a 
discussion about our low-income program and how community members can qualify 
and sign up. 
 
We are currently working with Downtown Streets Team to create a robust 
partnership that will aid in their efforts to alleviate homelessness and help keep our 
scooter operations strong in Downtown San Francisco. Our hope is that we can work 

 

 

Page 31
 

  

with each of their teams and their CBD partners to share how to park scooters 
properly, so that while their teams are in neighborhoods where we have scooters, 
they can potentially serve as an additional respondent to a mis-parked scooter if 
needed. This will be an opportunity for their members to learn about our operations 
as well, so that we can create a pipeline for hiring Downtown Streets Team members 
onto our team as openings arise. We strongly support the work DST does, and we 
want to participate in their work with homeless men and women. 
 
Following is a full list of all the organizations we have met with or otherwise 
corresponded with throughout our time in San Francisco: 
 
TransForm, SF Bike Coalition, Westside = Best Side, Downtown Streets Team, The East 
Cut CBD, Yerba Buena CBD, Lower Polk CBD, Civic Center CBD, Central Market CBD, 
Code Tenderloin, United Playaz, Lighthouse, WalkSF, Mayor’s Council on Disability, SF 
Council District Merchant Association, Fillmore Merchants Association, Castro 
Merchants, Clement Street Merchants, Balboa Village Merchant Association, Alice B. 
Toklas Democratic Club, SF Pride, The Guardsmen, La Playa/Great Highway 
Neighborhood Watch, Community Youth Center (CYC), Young Community 
Developers (YCD), Collective Impact/MoMagic, We Help Our People (WHOP), Marsha 
Kyer Foundation, Sunnydale Community Center, YMCA Empowerment to 
Employment, San Francisco Rising, Bicis de Pueblo, Judah/Ocean Beach Merchants, 
Bayview Merchant Association, Outer Noriega Merchant Association, Bridge SF, San 
Francisco Giants.  
 
Below is an additional list of community groups that we have reached out to in an 
effort to set up a conversation: 
 
Sunset-Parkside Education and Action Committee, People of Parkside/Sunset, Outer 
Sunset Merchant and Professional Association, OMI/Excelsior Beacon Center, Glen 
Park Merchant Association, Mission Merchant Association, Castro/Upper Market CBD, 
Noe Valley CBD, Tenderloin CBD, Ocean Avenue CBD, Top of Broadway CBD, Union 
Square CBD, SF Travel, Senior Disability Action Group, Fisherman’s Wharf CBD, 
Women Bike SF. 
 
 

 

 

Page 32
 

  

H. Experience and Qualifications 
 
Qualifications 
We are the most experienced and most qualified company operating electric scooter 
share programs and shared mobility programs in the United States. Since introducing 
our Lime-S in February 2018, we have launched electric scooter share programs in 11 
markets, including San Diego, Oakland, Washington, D.C., Austin, Charlotte, Miami, 
and Denver. We also operate shared classic pedal bicycles and shared electric-assist 
bikes in over 70 markets around the U.S. and Europe. 
 
We are also the only company to have an expanded presence across the Bay Area. 
Our first regional market began last fall in South San Francisco, which was quickly 
followed by our first East Bay market in Alameda. To date we have also added Walnut 
Creek, Albany, El Cerrito, Oakland, Burlingame, San Mateo, Foster City, Mountain View, 
and San Jose, with more to come. We are able to provide first and last-mile solutions 
by integrating our operations and soon our technology with regional transit operators 
BART and CalTrain. We are in the final stages of coming to an agreement with BART 
to designate parking locations on BART property in cities where Lime can operate, 
and we have met multiple times with MTC to understand how our service and 
technology can support its priorities in reducing traffic and congestion and increasing 
ridership on buses, ferries and carpools. We are also planning on meeting with Cubic 
to better understand how we can integrate with the Clipper Card system. 
 
One of the most critical aspects of a successful scooter sharing and shared mobility 
program is effective operations. We have operated scooter fleets of 1,200 deployed 
vehicles and bikeshare fleets in excess of 5,000 deployed vehicles. Nationally we 
operate over 30,000 vehicles. This requires a broad and deep level of experience in 
managing field operations, mechanics and repairs, optimal deployment locations, 
and customer service inquiries - all elements that we have iterated on many times 
over as we continuously strive for operational excellence. We believe that having a 
strong Lime operations team differentiates us from competitors that rely primarily on 
contractors to operate their services. 
 
Another crucial element to being qualified to operate a scooter share program in San 
Francisco is sufficient capitalization to ensure strong operations and experience 
managing physical assets (as oppose to managing contractors or simply a technology 
platform). This is another area where we are uniquely positioned to support a robust 
and responsive program in best serve the San Francisco community.  
 
Finally, we are headquartered in the Bay Area and have offices in San Francisco. Our 
executive team spends time on the streets of San Francisco on a daily basis. This will 

 

 

Page 33
 

  

provide a level of diligence and oversight our competitors cannot match. We believe 
that our combination of being a local and large team, well capitalized, and 
experienced in operating and maintaining fleets of scooters and other vehicles is 
unique and critical to the success of the SFMTA’s pilot program. 
 
Scooter Share Program Experience in San Francisco 
We have been in discussions with SFMTA, Board of Supervisors, and community 
groups since July 2017, expressing our sincere interest in providing our Lime mobility 
options to San Francisco. When we were not selected to receive a permit for the 
dockless bikeshare pilot, we refocused our efforts to introducing Supervisors and 
community groups to our latest innovative shared mobility product: the Lime-S 
electric scooter. We received keen interest and strong support, particularly from 
underserved parts of the City. 
 
We selected the Bayview neighborhood in District 10, and worked with Young 
Community Developers, to host a weekend pop-up event where we could introduce 
and educate community members on how to use our scooters. We notified key 
stakeholders about our intention and plan prior to the pop-up event. The following 
weekend we held another pop-up event in District 5 in coordination with Collective 
Impact/Mo Magic. 
 
As we saw scooters being ridden outside of District 10 and 5 during these pop-ups 
and other companies operating throughout the city on a daily basis, we made the 
decision to also operate daily service. From then on, we have continued to work in 
good faith with the City by proactively calling for meetings with the SFMTA, Mayor’s 
Office, Board of Supervisors, Department of Public Works, and community groups to 
share how we have maintained high operational standards, invested in communities 
by hiring locally, and made meaningful efforts to promote compliance by users. 
 
We also demonstrated our efforts to work in good faith with the City by frequently 
sharing ridership and trip data, including trip and rider counts, heat maps, peak riding 
locations, and scooter battery life cycles. 
 
We have established a point of contact from Lime to directly engage with Public 
Works, and whom Public Works could contact in the event scooters need to be 
retrieved. We have not only promptly paid any charges or fees owed to the City in 
order to recover the scooters; we also have had multiple conversations to understand 
precisely what Public Works views as violations, and worked internally to find 
solutions to minimize future violations. 
 
 
 

 

 

Page 34
 

  

I.

Privacy Policy, User Agreements, and  
Terms of Service 
 
Lime’s Policies in Plain Text 
We take user privacy and data security seriously. We do not share or sell any user 
data to third parties. Consequently, we agree to not sell or share user data to any third 
parties through the duration of the pilot program. 
 
We also agree to share aggregated anonymized ridership and trip data, collected 
through the GPS/3G technology built into each of our scooters, with the SFMTA and 
City and Country transportation leaders. This is meant to support mobility, 
transportation and infrastructure planning across the City and County of San 
Francisco. 
 
Appendix D shows Lime’s Privacy Policy and User Agreement; they can also be found 
here​ and h
​ ere​, respectively. 
 

 

 

Page 35
 

  

Shared with Customers 
Below are screenshots of where this language is shared with customers, as well as 
where and how Lime obtains user acknowledgment and agreement. 
 
 

 

 

 

 

 

 

 

Page 36
 

  

 
 
 

J. Images and Description of Powered Scooter 
 
 

 
The Lime-S electric scooter has the 
following specifications: 
 

●
●
●
●
●
●
●

Dimensions:​ 3.5 ft (106.7cm) (tall), 3 ft (91.4cm) 
(long) 
Range:​ 20-30 miles (59km) depending on 
usage 
Max speed:​ 14.8 MPH (23.8 km/h) 
Wheel:​ 8” (20.3cm) solid 
Weight:​ 29 pounds (13.1 kg) 
Frame material: M
​ agnesium alloy 
Motor:​ 250w 

 
 
 
 
 
 

 

 

 

Page 37
 

  

K. Images and Description of Mobile 
Application 
 
The mobile application allows users to create an account and seamlessly find, unlock 
and ride a scooter in only four easy steps: 
 
1. First, the rider downloads the Lime app and sets up an account in order to 
locate available scooters through the app.  
2. The rider then scans the QR code or enters the scooter number to unlock. The 
scooter plays a cheerful musical tune to indicate it is unlocked and ready to 
ride.  
3. When the rider reaches a destination, the rider parks in an appropriate 
manner. The rider then locks the scooter by clicking the “End Ride” button on 
the app.  
4. When locked, the app will confirm the scooter is locked and provide a trip 
summary, which the rider can easily share with friends or family.  
 
Four easy steps: Riders find available scooters, unlock with the QR code, lock to end 
the ride, and properly park and pay for the ride (see diagram below). 
 
Step 1  
Locate available 
scooter: 
 

 
Step 2 
Unlock via  
QR code: 
 

 
 

 
Step 3 
Click End Ride 
button: 
 

 
Step 4 
Easily track and  
pay for the ride: 
 

 
 

 

 

 

 

Page 38
 

  

 
 
 
Users are also prompted to rate their ride and  
share feedback with us, as seen here. 
 

 
 
 
 

 

 

 

Page 39
 

 L. Proof of Business Registration

 

Page 40

Lime

 

M. Proof of Insurance 
 
Below are links to various insurance certificates: 
● Cyber 
● Liability 
● Worker’s Compensation 
 
 
 

 

 

Page 41
 

  

Appendix A: Maps 
 
These maps were developed by Sam Schwartz Engineering to estimate and illustrate 
the highest ridership deployment zones based on the fleet size of a single operator. 
These do not show the ideal fleet size for San Francisco, which we believe is higher 
than represented in these maps. They also do not represent our proposed 
deployment or service zones. We believe these maps show the benefits of awarding 
a larger fleet size to Lime as it will allow us to deploy scooters throughout the city. 

 

 

Page 42
 

 Map 7: San Francisco Transit Assets

 

 

 

Source: 2012-201 6 Amerban Communlly Survey 5-Year Estimates

Legend SAN FRANCISCO
Major Roadways - Open Space TRANSIT ASSETS
BART BART Stations

Muni Metro Rail Bikeshare Stations

Non-Rail Muni Routes

Page 43

Lime

Moo 2: Scooter Deolovment Coverooe in Sunset and Excelsior

 



     
       
   
 


Heights
Pmaidin 
Haigm Jmmtown

 
   
 



   

-Inmr 
Richmond

 
  

  

 

hasum
Island



Human
53!

 

 

1 Miles

 

 

0

 

Source: 2012-2016 American Co mmunily Survey 5-Ye ar Estimates

Legend

- Open Space

0 BART Stations

Potentiai Coverage Area
with 500 LimeBike Scooters

g, Major Roadways

BART

 

Muni Metro Fiail Bikeshare Stations

Non-Hail Muni Floutes

SCOOTER
DEPLOYMENT
COVERAGE

Per Census Tract

In the Sunset Neighborhood

Page 44

Map 3: Coverage with 500 Scooter Fleet

 

   
  

    
 

 

 

   

 

 

 

 

  
  
 
    

       
     
   
   
 
  
  
 

  
    
 
         

 

 

Trua'suru
ldand
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'i-?aighls 
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. San Francraca
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kg 
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ii i

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1 

I
I 
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I 5 W951 oi . 
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I- 

- Hunigrs
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I
Named 
Heights Ing'esid
Damiuiaw 
. . . 1

.-
A
1 0.5 1 Miles t,
Source: 2012-2016 American Community Survey 5-Year Estimates

 

 

 

Legend

Projected Ridership
33 Trip I Scooter

MajorHoadways - Open Space

0 BART Stations
a Bikeshare Stations

BART
Muni Metro Rail

1 Trip i? Scrmier Non-Rail Muni Routes

SCOOTER
DEPLOYMENT
COVERAGE

By Census Tract

Total Scooters: 500

Page 45

Moo 4: Coverooe with 7,500 Scooter Fleet

 

    
     
   
     
         
 

  

      

 
 
  
  

        
 

 

   
   

 
  
   

 
 

      
  
    

 

 

Tuna-sum
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.
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.I I
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- 
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I MDmer
.mnn

a
- Visitacion'
Valiay
. I
A). A.
1 0.5 1 Miles 0
Source: 2012-2016 American Community Survey 5-Year Estimates

 

 

 

 

 

Legend

Projected Ridership

Major Roadways
33 Trip I 

- Open Space

BART Stations

Bikeshare Stations

BART

Muni Metro Rail

1 Trip i? Scooter Non-Rail Muni Routes

SCOOTER
DEPLOYMENT
COVERAGE

By Census Tract

Total Scooters: 1,500

Downtown Scan tel-s.- 1,300
Focus Neigh bar-hoods: 200

Page 46

Map 5: Coverage with 2,000 Scooter Fleet

 

   
    

  

 
 
   

      
  

 
 
   

 

  
 

   
  
  
     
        
  
 
    
 

  
      
 
  

 
 

 

 

 

 

 

 

 

 

Truauum
- Idand
Malina
agar: .i gnome 
- - .
Xi?jilzi?f
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LIRF
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- ?ns-luv} I
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-
. 
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ntamluiuw 
a
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. I
.. A
1 0.5 1 Miter. 
Scurce: 2012-2016 American Community Survey 5-Year Estimates
SCOOTER
Projected Ridership Major Roadways - Open Space 0? 7D 1 PI
33 Trip EPL 
BART 0 ?mm COVERAGE
Muni Metro Rail 
Bikeshare Stations By Census Fract
1 Trip I Scooter Non-Rail Mum Routes

Total Scooters: 2,000

Page 47

Map 6: Coverage with 2,500 Scooter Fleet

 

       
    

 
  

 
  

     
  
 
  
     
   
     
 
   
    

   

 

  

   

 

 
   
    

  
 
 
 

  

 
 

 

 

Truauum
- Idand
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pper .
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uni-mu
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I Ban-is}
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. Point
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Excelsior 
. 
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naming-n.? 
. . . 1
Visitaclon
Valiay
.
A
1 0.5 1 Miter. 
Source: 2012-2016 American Community Survey 5-Year Estimates

 

 

 

 

 

Legend

Projected Ridership

Major Roadways
33 Trip .f Scooter

- Open Space

BART Stations

Bikeshare Stations

BART

 

Muni Metro Rail

1 Trip I Scooter Non-Rail Mum Routes

SCOOTER
DEPLOYMENT
COVERAGE

By Census Tract

Total Scooters: 2,500

Page 48

Map 7: Coveroae with 3,000 Scooter Fleet

 

      
 
 
 

 
    

      
  
 
   

   

 

  
   

 

   
 
     

 
 
 
   

  

 

 

 
 
     

     
 
   
   
 
  

 

 

 

 

 

Treasury
- Idand
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Eng: 
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. 
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mm
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Dominant.? ?1
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Valtey
A
1 0.5 1 Miles 0
Scurce: 2012-2016 American Community Survey 5-Year Estimates
Legend SCOOTER
Projected Ridership Major Roadways - Open Space

33 Trip Scooter

 

BART BART Stations
Muni Metro Bikeshare Stations
1 Trip Scooter Non-Rail Muni Routes

DEPLOYMENT
COVERAGE

By Census Tract

Total Scooters: 3,000

Page 49

Map 8: Coveroae with 3,500 Scooter Fleet

 

   

 

Jr

Sunw'. Parksidu

   

 

     
    
  
   

1? Inner Sims; 1 

   
 
 
 
     

  

Truauum
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. Outer
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- 
(ll-Elluluw 
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I Ar
A
1 0.5 1 Miles 0
Source: 2012-2016 American Community Survey 5-Year Estimates

 

 

Legend

Projected Ridership
33 Trip .f Scooter

1 Trip I Scooter

Major Roadways

BART

 

Muni Metro Rail

Non-Rail Muni Routes

- Open Space

BART Stations

Bikeshare Stations

SCOOTER
DEPLOYMENT

COVERAGE
By Census Tract

Total Scooters: 3,500

Page 50

 

Appendix B: Reference Letters

Lime

 

 

Phone: 415.779.2031 I Email: 

Westside best side! I

 

 

 

 

 

 

Dear Director Reiskin:

We are writing on behalf of District 10 Urbanists, Grow the Richmond, and West side best side!,
community organizations of San Francisco?s Bayview, Richmond, and Sunset districts. Our
neighborhoods have historically and repeatedly been excluded from new transit and mobility options in
the City; we urge the SFMTA to use the opportunity of shared electric scooters to truly provide
geographic equity. In particular, we support and applaud Lime?s current efforts to deploy their Lime-S
scooters throughout the entire city. We are strong supporters of their desire to have an increased
number of scooters citywide so that they can also serve our neighborhoods.

We see the limited cap the SFMTA has arbitrarily set for electric scooters as a significant barrier to the
City?s mobility goals and to our neighborhoods own access to transportation options that are not private
cars. If each operator is only granted 250 or 500 scooters, we know they will be concentrated in the
downtown area, where demand is higher than on the west and southeast sides of the City. However. if
we create the opportunity to access these new mobility options, we believe demand on San Francisco's
west side and in the Bayview will increase significantly. For example, when scooters were deployed in
the Outer Sunset, we noticed a decrease in the number of cars parked on residential streets near
Ocean Beach or in Golden Gate Park on nice weekend afternoons and observed dozens of people
riding scooters to and from the area. This is one example of how we believe electric scooters can
positively impact car-free mobility by decreasing traffic, alleviating parking issues, and encouraging
people to engage in the communities they live in or are visiting. Without a higher cap or increased
service areas, our underserved neighborhoods will once again be excluded. We need to create the
opportunity to see this progress occur.

Of the three electric scooter providers currently operating in San Francisco, Lime is the only company
that has proactively reached out to us, before even launching, to listen to our concerns about our
limited available mobility options. They are also the only company that has demonstrated a concerted
community engagement effort and equitable deployment strategy for their scooters. We believe this
kind of good behavior shoold be encooraged, and we wOuld love to see Lime have the opportunity to
continue their efforts in our neighborhoods.

We strongly support Lime's request to deploy a sufficient amount of scooters to provide citywide
coverage during the pilot program, and we hope this will demonstrate the need for a signi?cantly higher
cap, or no cap at all. Our underserved neighborhoods will benefit enormously if given the chance to be
included in the City?s newest mobility options.

Bobak Esfandiari, Grow The Richmond Jimmy La, Westside best side!
Caroline Bas, Grow The Richmond Katherine Elliott, Grow The Richmond
Elizabeth Soltis, Westside 2 best side! Kyle Borland, District 10 Urbanists
George Williams, Grow The Richmond Maelig Morvan, Westside best side!
Giovanna Guevara, Westside best side! Trevor Burke, Grow The Richmond
Jane Natoli, Grow The Richmond Will Holleran, Grow The Richmond

Page 51

 LOWER POLK 

COMMUNITY BENEFIT
DISTRICT

June 5, 2018

San Francisco Municipal Transportation Agency
Powered Scooter Share Program

Attn: Miriam Sorell

1 South Van Ness Ave., 7th Fioor

San Francisco, CA, 94103

Dear Ms. Sorell,

As the Executive Director of the Lower Polk Community Benefit District i would like to
express my strong support for Lime?s Shared Scooter Permit Application.

General

As a local San Francisco Community Benefit District, our mission is to improve the quality of life
in our neighborhood by keeping our streets clean and safe for pedestrians of all ages and
physical abilities. When properly regulated, we believe the dockless scooter share program will
enhance City life in general, and the communities we serve in particular.

During Lime?s brief history here in the City, they have shown a commitment to community
outreach and social responsibility. In fact, Lime was the only company to reach out to us prior
to launching their service and, as they promised, they have been highly accessible and
responsive as issues have come up.

Communities of Concern

Lime has also committed to meeting with members of our community to craft an equitable
service plan for our Lower Polk "Communities of Concern.? As you may know, the Southern
portion of our District is a 

if Lime is granted a permit, we will continue to work with them to ensure their plan provides
equitable transportation options and economic opportunities for our local residents who face
and of the eight disadvantages that define a 

Citizen Complaint Monitoring

Finally, Lime has committed to monitoring their fleet via our proprietary software which
monitors SF311 service calls in real time for scooter complaints, and sends that real?time
information directly to Lime management and staff. This commitment will ensure that any
issues that arise from Lime scooters will be communicated to Lime personnel immediately,
improving issue response time. 

 

1170 SutterStreet, Suite 1 San Francisco, CA 94109 Phone: 415?775?1180 Fax: 415?775?1183

Page 52

Lime

Summary
We look forward to working with Lime to help manage their fleet in the public right of way, and
working with them closely as they establish roots in this community. I enthusiastically

encourage your support for their permit application.

Thank you for yoor time and consideration.

Sincerely,
Christin Martin

Executive Director
Lower Polk CBD



 

1170 Sutter Street, Suite 1 San Francisco, CA 94109 I Phone: 415?775?1180 Fax: 415?775?1183

Page 53

Lime

Collective Impact

1050 McAllister Ave COLLECTIVE 

San Francisco. CA 94115

To Whom it May Concern:

I am writing on behalf of Collective Impact to voice our Support for the Lime scooter program in
the City of San Francisco. Lime is a strong partner of ours. and has been since before their
launch in San Francisco. and we encourage you to grant them a higher proportion of the
scooters during this pilot. They have proven their commitment to the community, and we believe
their efforts shOuld be supported.

Specifically, we applaud Lime for their emphasis on education through their Brand Ambassador
program. They have hired three Brand Ambassadors through Collective Impact who spend the
majority of their day educating the community on proper parking, safe riding, and how the
program works generally. In the Western Addition, we know it is important to maintain deep
community involvement in order to succeed, and we are proud to partner with Lime in this
endeavor. Our contacts at Lime. Sam Dreiman {Director of Strategic Development) and Megan
Colford (Community Affairs Manager) communicate with us often about their community efforts,
and they seek advice for how to further their Success. We look forward to continuing this
partnership.

We understand that the MTA has created a very restrictive cap on scooters in San Francisco,
which we worry will prevent Lime from being able to devote the level of time. attention. and
resources to the City that they have thus far. In order to provide a realistic solution to the traffic
congestion and parking challenges we experience. we know the City has to take an innovative
stance on programs such as Lime scooters. We encourage the MTA to allow Lime to operate a
full fleet of scooters in order to explore the viability ofthis program. rather than be restricted by
an arbitrary cap.

We are a strong supporter of a higher cap on scooters in San Francisco, especially for
companies like Lime that commit to community education, engagement. and seek to provide a
mobility solution for all.

Since relyr


?x



?Ja'lm-les Spingola

Executive Director

Page 54

We Help Our People (WHOP)
1176 Fairfax St.
San Francisco, CA 94124

To Whom it May Concern:

I am writing on behalf of We Help Our People to voice our support of Lime?s scooter program in
the City of San Francisco, and to encourage you to allow Lime to operate an increased number
of scooters to serve our community in the Bayview, Hunter?s Point, and Excelsior. Our
communities have historically been neglected by innovative transit options, so we are grateful to
Lime for their concerted effort to deploy in our neighborhoods; we fear that the cap put on the
scooter program will take away the availability of Lime?S scooters that many in our community
have come to enjoy using and rely on for transportation.

Lime has maintained deployment throughout the Bayview in particular, after focusing their initial
two pop-up events on the Bayview and Excelsior. Lime has also held three hiring events aimed
at hard-to-hire individuals, many of whom we serve in our organizations. We have not seen this
kind of collaboration and outreach from Lime?s competitors, nor have we seen deployment from
them near us. We are proud to work with Lime to help them fill their open job opportunities and

to offer constructive feedback as they improve their program.

All of us at We Help Our People (WHOP) know that access to affordable transportation is critical
for Communities of Concern to have job prospects and to participate fully in the community. We
fear that the restrictive cap on scooters will prevent Lime from continuing to deploy their
products in our neighborhoods, which will in turn adversely affect our community. Companies
such as Lime, with a proven track record of community engagement, local hiring, and an
emphasis on equity should be supported in these efforts. The clearest way to do this, and to
support the needs of our communities, is to offer Lime an increased deployment number.

We strongly support a higher cap on scooters in San Francisco. especially for companies like
Lime that commit to deploying these additional products in Communities of Concern like ours.

:1
R0 ey 
- ounderl?Preside 

We Help Our People (WHOP) Address: 1176 Fairfax Avenue - San Francisco, CA 94124
Phone: 415.424.7676 - Email: hamptondistrict@yahoo.com

Page 55

Life Guards (LGs)
84 Brookdale Avenue
San Francisco, CA 94134

To Whom it May Concern:

I am writing on behalf of Life Guards (LGs) to voice our support of Lime?s scooter program in the
City of San Francisco, and to encourage you to allow Lime to operate an increased number of
scooters to serve our community in the Bayview, Hunter?s Point, and Excelsior. Our
communities have historically been neglected by innovative transit options, so we are grateful to
Lime for their concerted effort to deploy in our neighborhoods; we fear that the cap put on the
scooter program will take away the availability of Lime-S scooters that many in our community
have come to enjoy using and rely on fer transportation.

Lime has maintained deployment throughOut the Bayview in particular, after focusing their initial
two pop-up events on the Bayview and Excelsior. Lime has also held three hiring events aimed
at hard-to-hire individuals, many of whom we serve in our organizations. We have not seen this
kind of collaboration and outreach from Lime?s competitors, nor have we seen deployment from
them near us. We are proud to work with Lime to help them fill their open job Opportunities and

to offer constructive feedback as they improve their program.

All of us at Life Guards know that access to affordable transportation is critical for Communities
of Concern to have job prospects and to participate fully in the community. We fear that the
restrictive cap on scooters will prevent Lime from continuing to deploy their products in our
neighborhoods, which will in turn adversely affect our community. Companies such as Lime,
with a proven track record of community engagement, local hiring, and an emphasis on equity
should be supported in these efforts. The clearest way to do this, and to support the needs of
our communities, is to offer Lime an increased deployment number.

We strongly support a higher cap on scooters in San Francisco, especially for companies like
Lime that commit to deploying these additional products in Communities of Concern like ours.

Sincerely, 3

Jam

Community Organizer

San Francisco Life Guards (LGs) San Francisco, CA 94134
Phone: 415724-4030 - Email: truthwilldo26@yahoo.com

Page 56

South East Consortium for Equitable Partnership (SECEP)
1485 Bayshore 
San Francisco, CA 94124

To Whom it May Concern:

I am writing on behalf of South East Consortium for Equitable Partnership (SECEP)

to voice our support of Lime?s scooter program in the City of San Francisco, and to encourage
you to allow Lime to operate an increased number of scooters to serve our community in the
Bayview, Hunter?s Point, and Excelsior. Our communities have historically been neglected by
innovative transit options, so we are grateful to Lime for their concerted effort to deploy in our
neighborhoods; we fear that the cap put on the scooter program will take away the availability of
Lime-S scooters that many in our community have come to enjoy using and rely on for
transportation.

Lime has maintained deployment throughout the Bayview in particular, after focusing their initial
two pop-up events on the Bayview and Excelsior. Lime has also held three hiring events aimed
at hard?to?hire individuals, many of whom we serve in our organizations. We have not seen this
kind of collaboration and outreach from Lime?s competitors, nor have we seen deployment from
them near us. We are proud to work with Lime to help them fill their open job opportunities and

to offer constructive feedback as they improve their program.

All of us at South East Consortium for Equitable Partnership know that access to affordable
transportation is critical for Communities of Concern to have job prospects and to participate
fully in the community. We fear that the restrictive cap on scooters will prevent Lime from
continuing to deploy their products in our neighborhoods, which will in turn adversely affect our
community. Companies such as Lime, with a proven track record of community engagement,
local hiring, and an emphasis on equity should be supported in these efforts. The clearest way
to do this. and to support the needs of our communities, is to offer Lime an increased
deployment number.

We strongly support a higher cap on scooters in San Francisco, especially for companies like
Lime that commit to deploying these additional products in Communities of Concern like ours.

Since rely,

,t
l~ 
Te Hunt
President

South East Consortium for Equitable Partnership (SECEP)
San Francisco, CA 94124 - Phone: 415.424.76?6 - Email: thunt@secep.org

Page57

Appendix C: Rider Survey Result

Is it clear where you should park your Lime scooter?I

.504 responses

I Yes

I No

I Not sure

I Haven't thought about it

 

San Francisco has imposed a cap of 1250 shared scooters forthe ?rst 6
months of the permit program. Do you think the city should allow:

502 responses

I More scooters than that.
I Less scooters than that
I About the same

 

Where do you ride Lime products?

503 responses

I Mostly Street
I Mostly Sidewalk

I An equal amount of street and
sidewalk

 

Page 58

Lime

 

Appendix D: Privacy Policy, User Agreement and 
Terms of Service 
 
Last Changes to Privacy Policy: March 15, 2017 
We are strongly committed to letting you know how we will collect and use your personal information. 
The policies below are applicable to data and information collected when you use the Neutron Holdings, 
Inc. network of websites, including www.LimeBike.com (including any versions optimized for viewing on 
a wireless or tablet device); all email newsletters published or distributed by Neutron Holdings, Inc.; all 
apps published by Neutron Holdings, Inc., including the “LimeBike” app; activate a LimeBike bicycle 
(“Bike”) or use any other services made available by Neutron Holdings, Inc. (“Service”) and all other 
interactive features and communications provided by Neutron Holdings, Inc. (“App”), however accessed 
and/or used, that are operated by us, made available by us, or produced and maintained by us and our 
related companies (collectively “LimeBike” or “we”, “us”, or “our”). We have established this privacy policy 
(“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of this 
App, why we gather your information, what we use your personal information for, when we might 
disclose your personal information, and how you can manage your personal information. 
Please be advised that the practices described in this Privacy Policy apply to information gathered online 
through our App, through our websites and otherwise by our customer service personnel. It does not 
apply to information that you may submit to organizations to which we may link or who may link to us or 
information that we may receive about you from other organizations. 
By using our App, you are accepting the practices described in our Privacy Policy. If you do not agree to 
the terms of this Privacy Policy, please do not use the App. We reserve the right to modify or amend the 
terms of our Privacy Policy from time to time without notice. Your continued use of our App following 
the posting of changes to these terms will mean you accept those changes. If we intend to apply the 
modifications or amendments to this Privacy Policy retroactively or to personal information already in 
our possession, we will provide you with notice of the modifications or amendments. 
If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should 
contact us by email at contact@limebike.com. 
WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED? 
We collect two basic types of information from you in conjunction with your use of the App, personal 
information and non-personal information. Personal information is information that you supply to us, as 
described more fully below, i.e., when you use our Services, obtain a subscription, complete a survey, 
register on the App, upload content, participate in a community, or provide your e-mail address. Personal 
information is any information that can individually identify you and includes, among other things, your 
name, e-mail address, telephone number, postal address, credit card, billing and contact information. 
Non-personal information includes information that does not personally identify you, but it may include 
tracking and usage information about your location, demographics, use of the App and the Internet. 
Personal Information 
As a general matter, you can browse the App without submitting your personal information to us. 
However, there are a number of circumstances in which you may supply us or our agents with your 
personal information. The following lists the most common ways in which we may collect your personal 
information. 

 

 

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Registration for an account on the App 
Use of the account through the App, including rental of a Bike 
Payment information submitted to LimeBike when renting a Bike 
Registration for an event sponsored by LimeBike 
Profile information that You provide for Your user profile 
Social media information that you authorize 
Certain location data, as described below 
Uploading Content to the App 
Submitting an application to work at LimeBike 
Participation in surveys, contests, or sweepstakes 
Sign up to receive alerts or other information via email, text or instant message from LimeBike 
Request for customer service, support requests or other assistance 
App related communications, e.g. account verification; technical notification 
Participation in communities, commenting to blog entries and participation in other forums 
Submission of content or other data and information on any part of the App that permits it 
Any other place on the App where you knowingly volunteer personal information 
Non-Personal Information 
In addition, when you interact with the App, we may collect certain information that does not identify 
you individually and our servers may automatically keep an activity log of your use of our App 
(“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal 
Information: 
Non-identifiable demographic data such as age, gender, and five digit zip code as part of collecting 
personal information 
Device information about your computer, browser, mobile device, or other device that you use to access 
the App. This information may include IP address, geolocation information, unique device identifiers, 
browser type, browser language, and other transactional information. 
Analytics and usage information about your use of the App, including GPS routes, and status of GPS 
chips. 
Device information about the LimeBike Bike, including time stamps, battery status. 

 

 

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Additional “traffic data” and log files such as time of access, date of access, software crash reports, session 
identification number, access times, and referring App addresses. 
Other information regarding your use of the App. 
Collection of Your Source IP Address/Location Information 
We collect and store location information about you on the App and associated with your account that 
you volunteer on the App or enable through the App or your device. We will collect location information 
regarding the location of the LimeBike Bikes, the routes taken by these Bikes, and the rental status of 
these Bikes. We will not collect any location information that you do not volunteer or enable, but you 
must agree to provide certain location information in order to use the Service. We also collect and store 
your device’s source IP address which may disclose the location of your device at the time you access the 
App. 
Collection of Personal Information From or Through Social Media Sites or Using Your Social Media Logon 
When you interact with any Service Provider page or account on a social media platform, such as 
Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, or Pinterest, we may collect the personal 
information that you make available to us on that page or account including your account ID or “handle.” 
However, we will comply with the privacy policies of the corresponding social media platform and we will 
only collect and store such personal information that we are permitted to collect by these social media 
platforms. If you publish your social media profile on our Service, we may collect personal information 
that you make available as part of that profile. 
Collection of Information From Other Sources 
We also may collect information about you that we may receive from other sources or from our offline 
interactions with you to, among other things, enable us to verify, update information contained in our 
records and to better customize the App for you. We may also collect Personal Information from credit 
reporting agencies to, for example, determine your creditworthiness, credit score, and credit usage, in 
accordance with applicable laws. 
Collection of Personal and Non-Personal Information Through Surveys and Promotions 
From time to time We may provide You with the opportunity to participate in sweepstakes or other 
promotions on our Service, which might be sponsored or conducted by a third party. If you participate, 
We will request certain personally information from You. Participation in these sweepstakes and 
promotions are completely voluntary and You therefore have a choice whether or not to disclose this 
personal information. The requested personal information typically includes contact information. If there 
is a third party sponsor involved please make sure to review that party's privacy policy. 
Collection of Third Party Personal Information Through Tell-A-Friend Feature 
We may from time to time conduct a referral service to introduce people you know to our Apps and 
Service. If you choose to use our referral service to tell someone about our Apps and Service or a discount 
on the Apps and Service, we will ask you for your contact’s name and email address. We will 
automatically send your contact a one-time email inviting him or her to visit our App. We store this 
information for the purpose of sending this one-time email and tracking the success of our referral 
program. Your contact may contact us at gao@limebike.com or dwei@limebike.com to request that we 
remove this information from our database. 
Use of Cookies and Other Tracking Technologies 

 

 

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Like many websites and mobile applications, we use “cookies”, which are small text files that are stored 
on your computer or equipment when you visit certain online pages that record your preferences and 
actions. We may also use cookies to monitor traffic, improve the App and make it easier and/or relevant 
for your use. Like many Apps, we use cookies, web beacons and similar technologies to record your 
preferences, track the use of our Apps and your exposure to our advertisements. We may also use these 
technologies to monitor traffic, improve the Apps and make it easier and/or relevant for your use. If you 
delete your cookies or if you set your browser or device to decline these technologies, some features of 
the App may not work or may not work as designed. 
We use both “session” cookies and “persistent” cookies. We do not use flash cookies, web storage, web 
beacons or other technology that tracks your browsing history across multiple Apps. 
We use cookies for the other purposes set out below: 
We use cookies to remind us who you are and to find your account information in our database when 
you access a Service so you do not need to log in at every visit. This helps us to provide you with service 
tailored to your specific needs and interests. A cookie is created when you register for a Service 
We use cookies to determine the browser the visitor uses so the Apps can be designed to work properly 
with the most common versions of different browsers 
We use cookies in conjunction with sending you e-mail newsletters 
Advertisers that place ads on the App may use cookies 
We use cookies in conjunction with analysis of your use of our App and generate analytics regarding our 
App 
We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us 
determine whether yours is a repeat visit or a first visit 
We also use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our Apps. 
Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with 
and use the Apps, compile reports on the Apps’ activity, and provide other services related to Apps 
activity and usage. The technologies used by Google may collect information such as your IP address, 
time of visit, whether you are a return visitor, and any referring App. The Apps do not use Google 
Analytics to gather information that personally identifies you. The information generated by Google 
Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To 
learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google 
click here. 
We may partner with third party advertising companies to better provide advertisements about our 
goods and services that may be of interest to you. These third party advertisers may use cookies alone or 
in conjunction with web beacons or other tracking technologies to collect information about you when 
you use the Apps. They may collect information about your online activities over time and across 
different Apps and other online services. They may use this information to provide you with 
interest-based advertising or other targeted content. These online advertising partners do not have 
access to or use your name, address, e-mail address, telephone number or other personally identifiable 
information from us, without your consent. They may, however, use persistent identifiers to anonymously 
track your Internet usage across other Apps in their networks beyond these Apps. While we restrict their 
further use of such information, such third parties may, with sufficient data from other sources, be able to 
personally identify you, unknown to us. 
Third-party ad serving companies and other unaffiliated advertisers also display advertisements on our 
Apps. As part of their service, they may place a separate cookie on your computer or utilize other data 

 

 

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collection and tracking technologies, to collect information such as your IP address, browser type, the 
server your computer is logged onto, the area code and zip code associated with your server, and 
whether you responded to a particular advertisement. For a listing of the third party companies we may 
allow to place cookies to serve ads on the Apps, click here. We do not control these third parties’ tracking 
technologies, how they may be used, or the information they may collect and we are not responsible for 
the privacy policies or the content of those third parties. Please visit the sites of those businesses at the 
links above to review their privacy policies. We may add or change the list of third party ad servers from 
time to time and we encourage you to check this section for changes. You can learn more about online 
advertising at www.aboutads.info/consumers. 
Many of the third party advertisers that place tracking tools on our Apps are members of programs that 
offer you additional choices regarding the collection and use of your information. You can learn more 
about the options available to limit these third parties’ collection and use of your information by visiting 
the Apps for the Network Advertising Initiative and the Digital Advertising Alliance, as well as the 
webpages for Facebook’s ad preferences tool and privacy policy. 
Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising 
networks through your device settings. For more information about how to change these settings for 
Apple, Android or Windows devices, see: 
Apple: http://support.apple.com/kb/HT4228 do 
Android: http://www.google.com/policies/technologies/ads/ 
Windows: http://choice.microsoft.com/en-US/opt-out 
Please note that opting-out of advertising networks services does not mean that you will not receive 
advertising while using our Apps or on other Apps, nor will it prevent the receipt of interest-based 
advertising from third parties that do not participate in these programs. It will, however, exclude you 
from interest-based advertising conducted through participating networks, as provided by their policies 
and choice mechanisms. 
Your browser or device may include “Do Not Track” functionality. Because a “Do Not Track” compliance 
protocol has not yet been finalized, LimeBike’s information collection and disclosure practices, and the 
choices that we provide to customers, will continue to operate as described in this privacy policy, 
whether or not a Do Not Track signal is received. 
How Do We Use Your Information? 
We use the information we learn from you to help us personalize and continually improve your 
experience on the App. We may use your Personal and Non-Personal Information in the following ways: 
General Uses 
To provide the LimeBike Service to you as you request 
To track the Bikes 
To upload your content to our App as you request 
To permit you to update, edit, and manage your content on our App 

 

 

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To communicate with you about your account or transactions with us (including service related 
announcements) and send you information about features and enhancements on our App 
To communicate with you about changes to our policies 
To communicate with you about your comment to a blog post 
To personalize content and experiences on our App, including providing you reports, recommendations 
and feedback based on your preferences 
To disclose anonymized Personal Information to disclose statistics and analytics and other details 
regarding the use of our App. 
To optimize or improve our products, services and operations 
To automatically update the App on your device 
To detect, investigate, and prevent activities that may violate our policies or be illegal 
To perform statistical, demographic, and marketing analyses of users of the App 
Use of Your Location Information 
Specifically, we use your location information to: 
Track the use of the LimeBike Bikes 
Personalize content on our App, including providing you reports, recommendations and feedback based 
on your preferences 
Optimize or improve our products, services and operations 
Detect, investigate, and prevent activities that may violate our policies or be illegal 
Perform statistical, demographic, and marketing analyses of users of the App and their purchasing 
patterns 
Combination of Your Personal Information 
We use the information from one portion of the App on other portions of the App or elsewhere in our 
network of Apps, apps, and other interactive features, or in reports and analysis, all of which are owned 
and operated by LimeBike, and we may combine information gathered from multiple portions of the 
App into a single customer record or analysis or report. We also use and/or combine information that we 
collect off-line or we collect or receive from third party sources to enhance, expand, and check the 
accuracy of your customer records. 
Who Do We Provide Your Information To? 
Except as disclosed in this Privacy Policy, we do not disclose information about your Personal 
Information collected online to any companies not part of LimeBike or its parent, subsidiaries or related 

 

 

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entities. In no event will we sell or rent your Personal Information as part of a customer list or similar 
transaction. 
Business Partners, Sponsors and Third Parties 
We may share your Personal Information with our sponsors and other business partners from time to 
time. You may withdraw your consent to our sharing of your Personal Information with business partners 
and third parties at any time by following the opt-out process described below. 
Third-Party Agents 
We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, 
such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, 
customer service, fraud protection, etc. These entities have access to the Personal Information needed to 
perform their functions and are contractually obligated to maintain the confidentiality and security of 
that Personal Information. They are restricted from using, selling, distributing or altering this data in any 
way other than to provide the requested services to the App. 
Emergency Situations 
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief 
that such action is necessary to (a) conform to applicable law or comply with legal process served on us 
or the App; (b) protect and defend our rights or property, the App or our users, and (c) act under 
emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the 
App or the public. This includes exchanging information with other companies and organizations for 
fraud protection. 
What Steps Are Taken To Keep Personal Information Secure? 
We are concerned about ensuring the security of your Personal Information. We exercise great care in 
providing secure transmission of your information from your device to our servers. Personal Information 
collected by our App are stored in secure operating environments that are not available to the public. 
Our security procedures mean that we may occasionally request proof of identity before we disclose your 
Personal Information to you. Please understand, however, that while we try our best to safeguard your 
Personal Information once we receive it, no transmission of data over the Internet or any other public 
network can be guaranteed to be 100% secure.  
How Can We Transfer Your Personal Information? 
Your information collected through the App may be stored and processed in the United States or any 
other country in which LimeBike, its Clients, Affiliates or service providers maintain facilities. LimeBike, its 
Clients, Affiliates, or service providers may transfer information that we collect about you, including 
personal information across borders and from your country or jurisdiction to other countries or 
jurisdictions around the world. If you are located in the United States or other regions with laws 
governing data collection and use that may differ from US law, please note that we may transfer 
information, including personal information, to a country and jurisdiction that does not have the same 
data protection laws as your jurisdiction. Wherever your personal information is transferred, stored, or 
processed by LimeBike, LimeBike will take reasonable steps to safeguard the privacy of your personal 
information. By registering for and using the App you consent to the transfer of information to the US or 
to any other country in which LimeBike, its Clients, Affiliates or service providers maintain facilities and 
the use and disclosure of information about you as described in this Privacy Policy. 
How Long Do We Keep Your Information? 

 

 

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Following termination or deactivation of your account, LimeBike, its Clients, Affiliates, or its service 
providers may retain information (including your profile information) and user Content for a 
commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions 
about termination or deactivation of your account, please contact us directly at gao@limebike.com or 
dwei@limebike.com. 
What Happens When I Link To or From Another App? 
This App may contain links to other Apps operated by third parties. Please be advised that the practices 
described in this Privacy Policy for LimeBike do not apply to information gathered through these other 
Apps. We are not responsible for the actions and privacy policies of third parties and other Apps. 
Governing Law 
This App is published in the United States. We attempt to protect the Personal Information of all users of 
our App and we attempt to comply with local data protection and consumer rights laws to the extent 
they may apply to the Services, but our App is located and targeted to United States citizens and our 
policies are directed at compliance with those laws. If you are uncertain whether this privacy policy 
conflicts with the applicable local privacy laws where you are located, you should not submit your 
Personal Information to LimeBike. 
Assignment 
We may change our ownership or corporate LimeBike while providing the App. We may also sell certain 
assets associated with the App. As a result, please be aware that in such event we may transfer some or 
all of your information to a LimeBike acquiring all or part of our assets or to another LimeBike with which 
we have merged. Under such circumstances we would, to the extent possible, require the acquiring 
party to follow the practices described in this Privacy Policy, as it may be amended from time to time. 
Nevertheless, we cannot promise that an acquiring LimeBike or the merged LimeBike will have the 
same privacy practices or treat your information the same as described in this Privacy Policy. 
 
Changes to This Policy 
As our App continues to develop, we may add new services and features to our App. In the event that 
these additions affect our Privacy Policy, this document will be updated appropriately. We will post those 
changes prominently so that you will always know what information we gather, how we might use that 
information and whether we will disclose it to anyone. We do, however, recommend that you read this 
Privacy Policy each time you use our App in case you missed our notice of changes to the Privacy Policy. 
We will not, however, materially change our policies and practices to make them less protective of 
Personal Information we have previously collected from you without your express consent. 
WHAT ARE YOUR CHOICES AND HOW DO YOU OPT-OUT? 
We believe you should have choices about the collection, use and sharing of your information. Although 
you cannot opt-out of all data collection when you visit our Apps, you can limit the collection, use and 
sharing of your personally identifiable information. 
Collection of Personal Information. All personally identifiable information is provided on a voluntary basis. 
If you do not want LimeBike to collect such information, you should not submit it to the App. However, 
doing so will restrict your ability to access some content and use some of the functionality of the App. 

 

 

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Emails and Other Communications. If you would like to alter the type of communications you receive 
from us, including opting out of promotional communications from us, you may do so at any time by 
updating the communication preferences specified in your account profile through the App. Please note 
that this may affect your ability to access certain products and services, and we may continue to send 
non-promotional communications such as staffing confirmations, surveys, and other information about 
your use of the Service. If you refer others to us using our email functionality, please note that they may 
choose not to receive any promotional emails from us in the future by following the opt-out instructions 
in the email invitation. 
Tracking. You also have choices to limit some tracking mechanisms that collect information when you 
use the App. Many web browsers automatically accept cookies, but you can usually modify your 
browser's setting to decline cookies if you prefer. If you choose to decline cookies, certain features of our 
App, including the App themselves, may not function properly or remain accessible to you. In addition, 
you may also render some web beacons unusable by rejecting or removing their associated cookies. 
Note that if you choose to remove cookies, you may remove opt-out cookies that affect your advertising 
preferences. For more detail on your ability to opt out, see Use of Cookies and Other Tracking 
Technologies above. 
Please note that while you may opt out of online behavioral advertising and other targeted advertising 
served by participating companies through App you may still see other types of advertising on the App, it 
just may not be as relevant or targeted to your interests. 
Accessing and Correcting Your Information. If you have an account with LimeBike, you may review and 
change your information by logging into your account and editing your profile. Be advised that we may 
not be able to delete your Personal Information without also deleting your user account. You will not be 
permitted to examine the Personal Information of any other person or entity and may be required to 
provide us with Personal Information to verify your identity prior to accessing any records containing 
information about you. We may not accommodate a request to change or delete Personal Information if 
we believe doing so would violate any law or legal requirement, or cause the information to be incorrect. 
If you have any questions about this Privacy Policy, you should contact us by email at gao@limebike.com 
or dwei@limebike.com. 
Your California Privacy Rights 
California Civil Code Section 1798.83 permits customers of LimeBike who are California residents to 
request certain information regarding its disclosure of their personal information to third parties for their 
direct marketing purposes. To make such a request, please send an e-mail to gao@limebike.com or 
dwei@limebike.com. 
 

 

 

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Last Updates to Our User Agreement & Terms of Service: June 4, 2018. 
PLEASE READ EACH PROVISION OF THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY 
BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICES (DEFINED BELOW). BY 
ACCESSING AND/OR USING OUR SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. 
IF YOU DO NOT AGREE TO THIS AGREEMENT AND THE CONDITIONS OF USE STATED HEREIN, 
INCLUDING THE ARBITRATION AND CLASS ACTION WAIVER PROVISIONS, DO NOT USE THE SERVICES. 
IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF 
CLASS ACTION RIGHTS AS FURTHER DETAILED IN SECTION 2 BELOW. BY AGREEING TO ARBITRATE, 
EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE 
OR JURY. BY AGREEING TO WAIVE CLASS ACTION RIGHTS, EACH PARTY AGREES THAT EACH MAY 
BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A 
PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS 
AN ASSOCIATION. 
This User Agreement & Terms of Service (collectively, the “Agreement”) is a legally binding agreement 
between you (“You,” “Your,” or “User”) and Neutron Holdings, Inc., doing business as LimeBike, and doing 
business as Lime (“Lime,” “We,” “Us,” or “Our”). This Agreement states the material terms and conditions 
that governs Your use of Our Services. 
Our Services are comprised of the following: 
1) Our Bike Share bicycle parking locations (“Locations”); 
2) Our Bike Share bicycles (“Bike”), electric bicycles (“Lime-E”), and electric scooters (“Lime-S”). 
Lime-E and Lime-S are collectively referred to as “E-vehicles.” Bikes and E-vehicles are collectively 
referred to as “Products;” 
3) All other related equipment, maintenance, charging of the E-vehicles, personnel, mobile 
applications, other software and information provided or made available by Us; and 
4) Use of Our website, available at ​www.limebike.com​ (including any versions optimized for 
viewing on a wireless or tablet Device), Our mobile application (the “App”) and any interactive 
features, and/or other services that We make available and that post a link to this Agreement. 
This Agreement, together with all updates, supplements, additional terms, and all of Our rules and 
policies collectively constitute this “Agreement” between You and Us. 
We agree to allow You to rent the Products, subject to the terms and conditions set forth herein. Unless 
otherwise indicated, all monetary values set forth in this Agreement shall be deemed to be denominated 
in U.S. dollars. 
In some instances, both this Agreement and separate guidelines, rules, or terms of use, setting forth 
additional or different terms and/or conditions will apply to Your use of the Services (in each such 
instance, and collectively, “Additional Terms”). The Additional Terms are incorporated into this 
Agreement by this reference. To the extent there is a conflict between this Agreement and any 
Additional Terms, this Agreement will control unless the Additional Terms expressly state otherwise. By 
using the Services, You acknowledge and accept the Lime ​Privacy Policy​, and consent to the collection 
and use of Your data in accordance with that Privacy Policy. 
1. RENTAL AND USE OF PRODUCTS. 

 

 

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1.1. You are the Sole User of the Services : Subject to Section 1.3 below regarding the limited use 
of Bikes by minors, You certify and expressly agree that You are the sole renter and You are 
responsible for compliance with all terms and conditions contained in this Agreement. You 
understand that when You activate a Product, the Product must be used ONLY BY YOU. You 
must not allow others to use a Product that You have activated. 
1.2. You are At Least 18 Years Old : You represent and certify that You are at least 18 years old, 
and that You have a valid driver’s license. 
1.3. Minor Use of Bikes : You may allow a minor who is at least 13 years of age to use a BIKE 
ONLY, subject to the following conditions: 
1.3.1. You are the minor’s parent or legal guardian; 
1.3.2. You assume full financial and/or any other responsibility for any and all misuse, 
consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, 
costs and expenses, penalties, attorneys’ fees, judgments, suits and/or disbursements of any 
kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or 
unknown, as a result of the minor’s use of the Bike and/or any of the Services; 
1.3.3. You expressly guarantee, represent, and warrant that You and the minor are bound by 
this Agreement and all of the terms herein; 
1.3.4. You expressly guarantee, represent, and warrant that You will supervise the minor at 
all times while the minor is using the Bike; 
1.3.5. You expressly guarantee, represent, and warrant that You have conducted the 
requisite safety check of the Bike prior to use, and that You will constantly monitor the Bike 
while the minor is riding to ensure safety; 
1.3.6. You expressly guarantee, represent, and warrant that the minor is wearing a Snell, 
CPSC, ANSI or ASTM approved helmet that has been properly sized, fitted and fastened 
according to the manufacturer’s instructions at all times while riding the Bike; and 
1.3.7. You expressly guarantee, represent, and warrant that You have explained all applicable 
laws, rules, regulations, and/or ordinances to the minor, including any and all rules 
regarding parking and traffic laws. 
OPERATION OR USE OF ANY E-VEHICLES BY ANY MINOR IS EXPRESSLY PROHIBITED. IF YOU 
ALLOW A MINOR TO USE AN E-VEHICLE BY ACTIVATING IT THROUGH YOUR ACCOUNT, YOU 
SHALL BE RESPONSIBLE FOR ANY AND ALL MISUSE, CONSEQUENCES, CLAIMS, DEMANDS, 
CAUSES OF ACTION, LOSSES, LIABILITIES, DAMAGES, INJURIES, FEES, COSTS AND EXPENSES, 
PENALTIES, ATTORNEYS’ FEES, JUDGMENTS, SUITS AND/OR DISBURSEMENTS OF ANY KIND, 
OR NATURE WHATSOEVER, WHETHER FORESEEABLE OR UNFORESEEABLE, AND WHETHER 
KNOWN OR UNKNOWN. 
1.4. You are a Competent Operator : You represent and certify that You are familiar with the 
operation of the Product, and You are reasonably competent and physically fit to use the 
Product. By choosing to ride a Product, You assume all responsibilities and risks for any injuries 
and/or medical conditions, as detailed further below. You are responsible for determining 
whether conditions, including rain, snow, hail, ice or electrical storms, and/or any other 
conditions, whether caused by the weather or otherwise, make it dangerous to operate a 
Product. You are advised to adjust Your riding behavior and braking distance to suit all 
conditions and variables, including weather and traffic. 

 

 

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1.5. Products are the Exclusive Property of Lime : You agree that the Products, and any Lime 
equipment attached thereto, at all times, remain the exclusive property of Lime. You must not 
dismantle, write on, or otherwise modify, repair or deface any Products, or any part of any of 
the Products, or any other Lime equipment in any way. You must not write on, peel, or 
otherwise modify or deface any sticker on a Products in any way. You must not use any 
Products for any advertising or commercial purpose. 
1.6. Only Use Products Where Allowed : You expressly agree that You will only use the Products 
in areas where the Products are allowed. You agree that You will not use any Products in any 
restricted areas (such as cities that prohibit certain Products), and You assume all responsibility 
and liability for any operation of any Product in any restricted area, including any fines or fees 
as a result of Your use of any of the Products in any restricted areas. Lime reserves the right to 
charge You up to $50, in Lime’s sole and absolute discretion, if You use any of the Products in 
any restricted areas. 
1.7. Compliance with Laws : You agree to follow all laws, rules, regulations, and/or ordinances 
pertaining to the use, riding and/or operation of the Products, including those pertaining to 
the Products in the area where You are operating the Products, including, without limitation, 
helmet laws. 
YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR ANY VIOLATION OF ANY LAWS, RULES, 
REGULATIONS, AND/OR ORDINANCES WHILE USING THE SERVICES, INCLUDING IMPROPER 
RIDING AND/OR PARKING, AND YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE AND 
LIABLE FOR ANY AND ALL CONSEQUENCES, CLAIMS, DEMANDS, CAUSES OF ACTION, 
LOSSES, LIABILITIES, DAMAGES, INJURIES, COSTS AND EXPENSES, PENALTIES, ATTORNEYS’ 
FEES, JUDGMENTS, SUITS, FEES (INCLUDING IMPOUNDING FEES CHARGED BY ANY LOCAL 
GOVERNMENT) AND/OR DISBURSEMENTS OF ANY KIND, OR NATURE WHATSOEVER, 
WHETHER FORESEEABLE OR UNFORESEEABLE, AND WHETHER KNOWN OR UNKNOWN, AS 
A RESULT OF USING ANY OF THE SERVICES. 
1.8. Payment of Fines and Fees : You agree to pay any fines, fees, penalties, impounding 
charges, and/or any other charges incurred by Lime, that result from You parking any Product 
improperly, or as a result of You violating any law, rule, regulation, and/or ordinance while using 
the Services. 
1.9. Prohibited Acts : YOU EXPRESSLY CERTIFY AND AGREE THAT YOU WILL NOT: 
1.9.1. Operate any Product in violation of any laws, rules, regulations, and/or ordinances, 
including any and all rules pertaining to riding any Products on sidewalks and/or parking 
Products. 
1.9.2. Operate any Product while carrying any briefcase, backpack, bag, or other item if it 
impedes Your ability to operate safely the Product. 
1.9.3. Use any cellular telephone, text messaging Device, portable music player, and/or any 
other Device that may distract You from safely operating any Product. 
1.9.4. Operate any Product while under the influence of any alcohol, drugs, medication, 
and/or any other substance that may impair Your ability to safely operate any Product. 
1.9.5. Carry any other person on any of the Products. 
1.9.6. Use locking mechanisms other than those provided by Lime. 

 

 

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1.9.7. Park any Product in a manner that does not strictly comply with all applicable laws, 
rules, regulations, and/or ordinances. You expressly agree that You are responsible for 
becoming familiar with any and all applicable laws, rules, regulations, and/or ordinances in 
the location that You are operating any Product. 
1.9.8. Park or place any Product in a manner that prevents Lime from accessing it. If You 
violate this Section, Lime may charge You up to $450, in Our sole and absolute discretion. 
1.10. Products are Intended for Only Limited Types of Use : You agree that You will not use any 
Product for racing, mountain riding, stunt, or trick riding. You agree that You will not operate 
and/or use any Products on unpaved roads, through water (beyond normal urban riding), or in 
any location that is prohibited, illegal and/or a nuisance to others. You agree that You will not 
use any Products for hire or reward, nor use any Products in violation of any law, rule, 
regulation, and/or ordinance. 
1.11. Weight and Cargo Limits : You must not exceed the maximum weight limit for any 
Products (300 pounds) or the cargo carrier/basket on any Products (15 pounds), and You must 
not otherwise use the cargo carrier improperly with regard to type of contents or any visual 
obstruction or riding impediment. You acknowledge that the front carrier/basket and/or back 
basket of any Product is intended for light goods only, and that You will not carry people or 
animals anywhere on any Product. 
1.12. No Tampering : You must not tamper with, attempt to gain unauthorized access to, or 
otherwise use any Services in a manner that does not comply with this Agreement. 
1.13. Reporting of Damage or Crashes : You must report any accident, crash, damage, personal 
injury, stolen or lost Product to Lime as soon as possible. If a crash involves personal injury, 
property damage, or a stolen Product, You shall file a report with the local police department 
within 24 hours. 
1.14. Assumption of Liability by You : YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE AND 
LIABLE FOR ANY MISUSE, CONSEQUENCES, CLAIMS, DEMANDS, CAUSES OF ACTION, 
LOSSES, LIABILITIES, DAMAGES, INJURIES, FEES, COSTS AND EXPENSES, PENALTIES, 
ATTORNEYS’ FEES, JUDGMENTS, SUITS AND/OR DISBURSEMENTS OF ANY KIND, OR NATURE 
WHATSOEVER, WHETHER FORESEEABLE OR UNFORESEEABLE, AND WHETHER KNOWN OR 
UNKNOWN, AS A RESULT OF USING ANY OF THE SERVICES. 
1.15. You are Responsible for Product Damage; Vandalism : You agree to return any Product to 
Lime in the same condition in which such Product was rented. You agree that You will be 
responsible for the cost of repairing and/or replacing any Product that You damage and/or 
cause damage to. You will not be responsible for normal wear and tear of the Products. If You 
vandalize any Product, You shall be liable for up to $600 for each Bike, $2,000 for each Lime-E, 
and $1,500 for each Lime-S, in Lime’s sole and absolute discretion. 
1.16. Availability and Usage of E-vehicles : You agree and acknowledge that E-vehicles may not 
be available at all times. E-vehicles require periodic charging of batteries in order to operate. 
You agree to use and operate E-vehicles safely and prudently and comply with all restrictions 
and requirements associated with E-vehicles, as set forth in any all applicable laws, rules, 
regulations, and/or ordinances. You understand and agree to the following: 
1.16.1. The level of charge power remaining in the E-vehicle will decrease with use of the 
E-vehicle (over both time and distance), and that as the level of charge power decreases, 
the speed and other operational capabilities of the E-vehicle may decrease (or cease in 
their entirety). 

 

 

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1.16.2. The level of charging power in the E-vehicle at the time You initiate the rental or 
operation of E-vehicle is not guaranteed and will vary with each rental use. 
1.16.3. The rate of loss of charging power during the use of the E-vehicle is not guaranteed 
and will vary based on the E-vehicle, road conditions, weather conditions and/or other 
factors. 
1.16.4. It is Your responsibility to check the level of charge power in the E-vehicle and to 
ensure that it is adequate for the ride before initiating operation of the E-vehicle. 
1.16.5. Lime does not guarantee the distance and/or time that You may operate any 
E-vehicle before it loses charging power completely. The E-vehicle may run out of charging 
power and cease to operate at any time during Your rental of the E-vehicle, including 
before reaching Your desired destination. 
2. ARBITRATION; CLASS ACTION WAIVER; DISPUTE RESOLUTION. 
2.1. Dispute Resolution : Certain portions of this Section 2 are deemed to be a “written 
agreement to arbitrate” pursuant to the Federal Arbitration Act. You and Lime expressly agree 
and intend that this Section 2 satisfies the “writing” requirement of the Federal Arbitration Act. 
This Section 2 can only be amended by mutual agreement. 
2.2. Informal Resolution of Disputes and Excluded Disputes : If any controversy, allegation, or 
claim arises out of or relates to the Services, the Content, Your User-Submissions, this 
Agreement, or any Additional Terms, whether heretofore or hereafter arising (collectively, 
“Dispute”), or to any of Lime’s actual or alleged intellectual property rights (an “Excluded 
Dispute”), then You and Lime agree to send a written notice to the other providing a 
reasonable description of the Dispute or Excluded Dispute, along with a proposed resolution of 
it. Our notice to You will be sent to You based on the most recent contact information that You 
provide us. But if no such information exists or if such information is not current, then We have 
no obligation under this Section 2.1. Your notice to us must be sent to: Lime, 2121 S. El Camino 
Real, Suite B-100, San Mateo, California 94403 (Attn: Legal Department). For a period of sixty 
(60) days from the date of receipt of notice from the other party, Lime and You will engage in a 
dialogue in order to attempt to resolve the Dispute or Excluded Dispute, though nothing will 
require either You or Lime to resolve the Dispute or Excluded Dispute on terms with respect to 
which You and Lime, in each of our sole discretion, are not comfortable. 
2.3. Binding Arbitration : If We cannot resolve a Dispute as set forth in Section 2 (or agree to 
arbitration in writing with respect to an Excluded Dispute) within sixty (60) days of receipt of 
the notice, then ANY AND ALL DISPUTES ARISING BETWEEN YOU AND LIME (WHETHER 
BASED IN CONTRACT, LAW, STATUTE, RULE, REGULATION, ORDINANCE, TORT INCLUDING, 
BUT NOT LIMITED TO, FRAUD, ANY OTHER INTENTIONAL TORT OR NEGLIGENCE, COMMON 
LAW, CONSTITUTIONAL PROVISION, RESPONDEAT SUPERIOR, AGENCY AND/OR ANY OTHER 
LEGAL OR EQUITABLE THEORY), WHETHER ARISING BEFORE OR AFTER THE EFFECTIVE 
DATE OF THIS AGREEMENT, MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION. 
THIS INCLUDES ANY AND ALL DISPUTES BASED ON ANY PRODUCT, SERVICE OR 
ADVERTISING CONNECTED TO THE PROVISION OR USE OF THE SERVICES. The Federal 
Arbitration Act (“FAA”), not state law, shall govern the arbitrability of all disputes between Lime 
and You regarding this Agreement (and any Additional Terms) and the Services, including the 
“No Class Action Matters” Section below. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING 
UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY. Lime 
and You agree, however, that State or federal law shall apply to, and govern, as appropriate, any 
and all claims or causes of action, remedies, and damages arising between You and Lime 
regarding this Agreement and the Services, whether arising or stated in contract, statute, 
common law, or any other legal theory, without regard to State’s choice of law principles. 

 

 

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2.4. Applicability of JAMS Rules and Location of Arbitration : A Dispute will be resolved solely by 
binding arbitration in accordance with the then-current Commercial Arbitration Rules of the 
Judicial Arbitration and Mediation Services Inc. (“JAMS”) using JAMS’ streamlined Arbitration 
Rules and Procedures, or by any other arbitration administration service that You and an 
officer or legal representative of Lime consent to in writing. If an in-person arbitration hearing 
is required, then it will be conducted in the “metropolitan statistical area” (as defined by the 
U.S. Census Bureau) where You are a resident at the time the Dispute is submitted to 
arbitration. You and Lime will pay the administrative and arbitrator’s fees and other costs in 
accordance with the applicable arbitration rules; but if applicable arbitration rules or laws 
require Lime to pay a greater portion or all of such fees and costs in order for this Section 2 to 
be enforceable, then Lime will have the right to elect to pay the fees and costs and proceed to 
arbitration. The arbitrator or arbitration panel, as the case may be, will apply and be bound by 
this Agreement and any Additional Terms, and will determine any Dispute according to 
applicable law and facts based upon the record and no other basis, and will issue a reasoned 
award. All issues are for the arbitrator to decide, including arbitrability. This arbitration provision 
shall survive termination of this Agreement or the Services. You can obtain JAMS procedures, 
rules, and fee information as follows: JAMS: 800.352.5267 and​http://www.jamsadr.com​. 
2.5. Arbitrator’s Decision : The Arbitrator will render a written decision within the time frame 
specified in the JAMS Rules. Judgment on the arbitration award may be entered in any court 
having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive 
relief only in favor of the claimant and only to the extent necessary to provide relief warranted 
by the claimant's individual claim. The Arbitrator’s decision shall be final and binding on all 
parties. The prevailing party in the arbitration shall be entitled to an award of attorneys’ fees 
and costs, as long as the Arbitrator includes such an award of attorneys’ fees and costs in the 
written decision. 
2.6. Limited Time to File Claims : TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, 
IF YOU OR LIME WANT TO ASSERT A DISPUTE (BUT NOT AN EXCLUDED DISPUTE) AGAINST 
THE OTHER, THEN YOU OR LIME MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE AS 
SET FORTH HEREIN) WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES OR IT WILL BE 
FOREVER BARRED. Commencing means, as applicable: (a) by delivery of written notice as set 
forth herein; (b) filing for arbitration with JAMS as set forth herein; or (c) filing an action in state 
or Federal court. 
2.7. Injunctive Relief : The foregoing provisions of this Section 2 will not apply to any legal action 
taken by Lime to seek an injunction or other equitable relief in connection with, any loss, cost, 
or damage (or any potential loss, cost, or damage) relating to the Services, any Content, Your 
User Submissions and/or Lime’s intellectual property rights (including those that Lime may 
claim are in dispute), Lime’s operations, and/or Lime’s Products and/or Services. 
2.8. No Class Action Matters : YOU AND LIME AGREE THAT EACH MAY BRING CLAIMS AGAINST 
THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR 
CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN 
ASSOCIATION. Disputes will be arbitrated only on an individual basis and will not be joined or 
consolidated with any other arbitrations or other proceedings that involve any claim or 
controversy of any other party. There shall be no right or authority for any Dispute to be 
arbitrated on a class action basis or on any basis involving Disputes brought in a purported 
representative capacity on behalf of the general public, or other persons or entities similarly 
situated. But if, for any reason, any court with competent jurisdiction holds that this restriction 
is unconscionable or unenforceable, then our agreement in Section 2 to arbitrate will not apply 
and the Dispute must be brought exclusively in court. Notwithstanding any other provision of 
this Section 2, any and all issues relating to the scope, interpretation and enforceability of the 
class action waiver provisions contained herein (described in this “No Class Action Matters” 
section), are to be decided only by a court of competent jurisdiction, and not by the arbitrator. 
The arbitrator does not have the power to vary these class action waiver provisions. 

 

 

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2.9. Federal and State Courts in San Mateo County, California : Except where arbitration is 
required above or with respect to the enforcement of any arbitration decision or award, any 
action or proceeding relating to any Dispute or Excluded Dispute arising out of or related to 
this Agreement, any Product, and/or any of the Services, may only be instituted in state or 
Federal court in San Mateo County, California. Accordingly, You and Lime consent to the 
exclusive personal jurisdiction and venue of such courts for such matters. 
2.10. Small Claims Matters Are Excluded from Arbitration Requirement : Notwithstanding the 
foregoing, either You or Lime may bring a qualifying claim or Dispute (but not Excluded 
Disputes) in small claims courts of competent jurisdiction. 
3. PAYMENT AND FEES. 
3.1. Fees : You may use the Products on a pay per ride basis or as otherwise in accordance with 
the pricing described in the App. In each case, fees and other charges may be subject to 
applicable taxes and other local and/or state government charges, which may be charged and 
collected by Lime. Lime will charge Your credit card or debit card (collectively, Your “Card”) or 
other agreed payment methods the amount of the fees as described in this Agreement. 
3.2. Promo Codes : Promo codes (“Discounts”) are one-time offers and can only be redeemed 
via the App. Lime reserves the right to modify or cancel Discounts at any time. Discounts are 
limited to one per customer and account and may not be combined with other offers. 
Discounts are non-transferable and may not be resold. 
3.3. Maximum Rental Time and Charges : Maximum rental time is 24 hours. You agree that You 
will deactivate the Product rental within 24 hours of time that rental of the Product began. You 
may then rent again. You agree that You are solely responsible for being aware of any elapsed 
time related to timely locking any Product. The maximum charge is $50 for any Bike, and $200 
for any E-vehicle, all based on a 24-hour period. After return of the Product, You will be charged 
the accumulated rental charges, or the maximum 24-hour charge; whichever is less. Products 
not returned (locked and a ride concluded) within 48 hours will be considered lost or stolen, 
and You may be charged up to $600 for each Bike, $2,000 for each Lime-E, and $1,500 for each 
Lime-S, and a police report may be filed against You. We may also charge a service fee of $25, 
in Our sole discretion, for rentals in excess of 24 hours where the Product is not considered lost 
or stolen. 
3.4. Valid Credit Card or Debit Card : You must input a valid Card number and expiration date 
before You will be registered to use the Services. You represent and warrant to Lime that You 
are authorized to use any Cards You furnish to Lime. You authorize Lime to charge the Card for 
all fees incurred by You. All fees are subject to applicable sales taxes and other local 
government charges, which may be charged and collected by Lime. If You dispute any charge 
on Your Card account, then You must contact Lime within 10 business days from the end of 
the month with the disputed charge, provide to Lime all trip information that is necessary to 
identify the disputed charge, such as the date of the trip and the approximate starting and 
ending times. You agree to immediately inform Lime of all changes relating to Your Card. 
3.5. Pick Up Fees : If You are unable to return any Product to a valid area ( i.e., You deactivate a 
Product on private property, a locked community, and/or any other unreachable area), and 
request that the Product be picked up by Lime, then We, in Our sole and absolute discretion, 
may charge You a pick-up fee up to $120. If any Product accessed under Your account is 
abandoned without notice, You will be responsible for all fees until the Product is recovered 
and deactivated, plus a service charge of up to $120.00, to recover the Product. Fees are subject 
to change in Lime’s sole and absolute discretion, and without notice to You. 
4. TERMS APPLICABLE TO SUBSCRIPTIONS AND AUTORENEWALS. 

 

 

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4.1. Generally : To purchase access and use of any subscriptions offered through the Services, 
You must be at least eighteen (18) years of age or the applicable age of majority in Your 
jurisdiction of residence. Prior to the purchase and/or rental of any Products or Services, You 
must provide us with a valid Card number and associated payment information including all of 
the following: (i) Your name as it appears on the Card, (ii) Your Card number, (iii) the Card type, 
(iv) the date of expiration, and (v) any activation numbers or codes needed to charge Your Card 
or otherwise use a valid gift card. By submitting that information to us or our third party credit 
card processor, You agree that You authorize us and/or our processor to charge Your Card at 
our convenience but within thirty (30) days of Card authorization. For any product or service 
that You order on the Services, You agree to pay the price applicable (including any sales taxes 
and surcharges) as of the time You submit the order. Lime will automatically bill Your Card or 
other form of payment submitted as part of the order process for such price. We may offer a 
number of membership plans, including special promotional plans or memberships with 
differing conditions and limitations. Any materially different terms from those described in this 
Agreement will be disclosed at Your sign-up or in other communications made available to 
You. Some promotional memberships are offered by third parties in conjunction with the 
provision of their own products and services. We are not responsible for the products and 
services provided by such third parties. We reserve the right to modify, terminate or otherwise 
amend Our offered membership plans. 
4.2. Subscription Term & Termination : Except in the event of a free trial offer, Your subscription 
will commence as of the date Your payment for a subscription is received by Lime. Your 
subscription will continue in full force for the length of the term You specifically purchased or 
on a month-to-month term until such time as You cancel the subscription as further explained 
below (the “Subscription Term”). In the event that You cancel a subscription in the middle of 
Your Subscription Term, You will not be entitled to receive a refund for the unused portion of 
the remainder of that Subscription Term. Lime will have the right, upon written notice to You, 
to terminate this Agreement, and suspend Your access to their subscription, if: (a) You fail to 
pay Lime any amount due under this Agreement; and/or (b) You materially breach any term or 
condition of this Agreement. Lime shall have the right to terminate this Agreement and 
suspend Your access to the subscription with or without cause, upon thirty (30) days written 
notice to You in which case You will no longer be charged for access to the subscription. Upon 
the expiration or termination of this Agreement for any reason, Your access to, and use of, their 
subscription will terminate. 
4.3. Free Trials/Promotional Offerings : We may offer promotional trial subscriptions to access 
the Services for free for a limited time or at special discounted prices. If You sign up for a trial 
use, Your rights to use the Services are limited by the terms of such trial and will terminate or 
renew on the terms of Your trial arrangement and/or any applicable Additional Terms. Please 
be aware that when You sign up for a free trial, You will be required to provide Your Card 
number and Lime will confirm Your Card is valid. When We process Your Card, some credit 
card companies may place a temporary hold on Your account for Your first payment. Please 
contact Your Card company if You have questions. Please note that We do not provide price 
protection or refunds in the event of a price drop or promotional offering. 
ONCE YOUR FREE TRIAL ENDS, WE OR A THIRD PARTY PAYMENT PROCESSOR WILL BEGIN 
BILLING YOUR DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR YOUR 
SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES), UNLESS YOU 
CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF YOUR FREE TRIAL. IF YOUR FREE 
TRIAL ENDS AND YOUR SUBSCRIPTION BEGINS, YOUR SUBSCRIPTION WILL AUTORENEW 
AND YOU WILL BE BILLED ON A RECURRING BASIS FOR YOUR EACH SUBSCRIPTION 
PERIOD UNLESS YOU CANCEL. INSTRUCTIONS FOR CANCELING YOUR MEMBERSHIP 
SUBSCRIPTION ARE DESCRIBED BELOW. PLEASE NOTE THAT YOU WILL NOT RECEIVE A 
NOTICE FROM US THAT YOUR FREE TRIAL HAS ENDED OR THAT THE PAID PORTION OF 
YOUR SUBSCRIPTION HAS BEGUN. WE RESERVE THE RIGHT TO MODIFY OR TERMINATE 
FREE TRIALS AT ANY TIME, WITHOUT NOTICE AND IN OUR SOLE AND ABSOLUTE 
DISCRETION. 

 

 

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4.4. Auto-Renewal of Subscription Membership : Your subscription to the Services will 
automatically renew at the end of Your Subscription Term continuously and indefinitely 
without action by You, and the subscription membership fee will be charged to You at the 
time of renewal. Once Your membership fee has been paid You will be entitled to all privileges 
included in the membership until the membership is cancelled by You as set forth in the 
paragraph below. By providing Your payment method information for Your subscription, You 
are agreeing to pay a subscription fee (and any applicable taxes and service fees (collectively, 
“Fees”), that will automatically renew, at the then current rate, unless You cancel prior to the 
expiration of the current Subscription Term. The Fees will be charged to Your original payment 
method automatically at the beginning of Your Subscription Term, and at the beginning of 
each renewal Subscription Term thereafter on the calendar day corresponding to the 
commencement of Your current Subscription Term, unless You cancel Your subscription, or 
Your account is suspended or terminated pursuant to this Agreement. The renewal 
Subscription Term will be the same length as Your initial Subscription Term unless otherwise 
disclosed to You at the time of sale. The rate for the renewal Subscription Term will be the then 
current subscription-rate. The Fees charged to Your payment method may vary from 
Subscription Term to Subscription Term due to changes in Your subscription plan or 
applicable taxes, and You authorize Lime to charge Your payment method for these amounts. 
Lime reserves the right to change the pricing of subscription at any time. In the event of a 
price change, Lime will post the new pricing on the Services and attempt to notify You in 
advance by sending an email to the address You have registered for Your account. You agree 
that We may change the pricing We charge You for Your subscription and any 
Products/Services offered in Your subscription package by providing You with notice through 
an electronic communication from us and You agree that all agreements, notices, disclosures, 
and/or any other communications that We provide to You electronically satisfy any legal 
requirement that such communications be in writing. You consent to our ability to change our 
pricing and the details of our subscription packages through an electronic communication to 
You. If You do not wish to accept a price or subscription package change made by us, You may 
cancel Your subscription as described below, otherwise You will be deemed to have consented 
to the price/subscription package change and authorize Lime to charge the new Fees to Your 
payment method. If there are any discrepancies in billing, You hereby waive Your right to 
dispute such discrepancies if You do not notify Lime within sixty (60) days after they first 
appear on an account statement. 
4.5. Cancellation of Subscription Membership : You have the right to cancel Your subscription 
membership at any time upon notice to Lime. To cancel Your subscription membership: open 
Your wallet in the Lime App, and click "Manage," then click "Cancel Membership." There are no 
refunds or credits for partial months. Cancellation of initial membership any time after 
purchase will result in forfeiture of the membership fee. To avoid a late cancellation fee or 
forfeiture of the membership renewal fee, membership should be cancelled prior to the end of 
the then current Subscription Term. Upon cancellation, You will lose access to the areas of the 
Services designated for subscription members only. This could include any credit and other 
data and analyses that have been displayed during Your subscription membership. 
4.6. Methods of Payment, Credit Card Terms and Taxes : All payments to Lime are made 
through a third party payment processor(s). We accept any and all methods of payment that 
Our third party payment processor(s) accept. We currently do not accept cash, personal or 
business checks or any other payment form, although in the future We may change this policy. 
Your Card issuer agreement governs Your use of Your designated Card, and You must refer to 
that agreement and not this Agreement to determine Your rights and liabilities as a 
cardholder. You represent and warrant that You will not use any Card or other form of 
payment unless You have all necessary legal authorization to do so. YOU, AND NOT LIME, ARE 
RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD 
BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with Your 
purchases (including any applicable taxes) at the rates in effect when the charges were 
incurred. Unless You notify Lime of any discrepancies within sixty (60) days after they first 
appear on Your Card statement, You agree that they will be deemed accepted by You for all 
purposes. If Lime does not receive payment from Your Card issuer or its agent, You agree to 
pay all amounts due upon demand by Lime or its agents. Sales taxes, or other taxes, customs, 

 

 

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import/export charges, or similar governmental charges are not included in the price of the 
products. You are responsible for paying any such taxes or charges imposed on Your 
purchases, including, but not limited to, sales, use or value-added taxes. Lime shall 
automatically charge and withhold the applicable tax for orders to be delivered to addresses 
within and any states or localities that it deems is required in accordance with our order policy 
in effect at the time of purchase. 
4.7. Refund Policy : All purchase transactions made through the Services are subject to Lime’s 
return policy in effect at the time of purchase. Currently, Lime’s refund policy is to not offer any 
refunds for any subscriptions purchased through the Services, except in Lime’s sole and 
absolute discretion. 
4.8. Order Acceptance Policy : Your receipt of an electronic or other form of order confirmation 
does not signify our acceptance of Your order, nor does it constitute confirmation of our offer 
to sell. Lime reserves the right at any time after receipt of Your order to accept or decline Your 
order for any reason. Lime further reserves the right any time after receipt of Your order, 
without prior notice to You, to supply less than the quantity You ordered of any item. Your 
order will be deemed accepted by Lime upon our delivery of Products and/or Services that You 
have ordered. We may require additional verifications or information before accepting any 
order. Notwithstanding the foregoing, You agree that, if We cancel all or a portion of Your order 
or if We provide You less than the quantity You ordered, Your sole and exclusive remedy is 
either that: (a) We will issue a credit to Your Card account in the amount charged for the 
cancelled portion or the quantity not provided (if Your Card has already been charged for the 
order); or (b) We will not charge Your Card for the cancelled portion of the order or the quantity 
not provided. Do not assume that a cancellation or change of an order You have placed with 
Lime has been effected until You receive a confirmation from Lime via email or the Services. As 
stated above, You will be responsible for, and Your Card or third-party payment account may 
be charged for, the payment of all fees associated with orders already processed or shipped 
before Your cancellation/change request or a request to terminate Your account was received. 
4.9. No Responsibility to Sell Mispriced Products or Services : We do our best to describe every 
item, product or service offered on the Services as accurately as possible. However, We are 
human, and therefore We do not warrant that specifications or pricing on the Services is 
complete, accurate, reliable, current, or error-free. In the event of any errors relating to the 
pricing or specifications of any item, product or service, Lime shall have the right to refuse or 
cancel any orders in Lime’s sole and absolute discretion. If We charged Your credit card or 
other account prior to cancellation, We will issue a credit to Your account in the amount of the 
charge. Additional terms may apply. If a product You purchased from Lime is not as described, 
Your sole remedy is to return it in unused condition, complete and undamaged, in the original 
packaging. 
4.10. Modifications to Prices or Billing Terms : The purchase and/or rental of Products and/or 
Services is subject to availability. PRODUCTS AND SERVICES DISPLAYED ON THE SERVICES 
MAY NOT BE AVAILABLE AT ALL TIMES AND MAY BE SUBSTITUTED OR DISCONTINUED AT 
ANY TIME. LIME RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING 
METHODS FOR SERVICES, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SERVICES OR 
BY ELECTRONIC DELIVERY TO YOU. 
4.11. Account Registration And Security : You understand that You will need to create an 
account to have access to the Services. You will: (a) provide true, accurate, current and 
complete information about You as prompted by the Services’ registration or subscription 
page (such information being the “Registration Data”) and (b) maintain and promptly update 
the Registration Data to keep it true, accurate, current and complete. If You provide any 
information that is untrue, inaccurate, not current or incomplete, or Lime has reasonable 
grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 
Lime has the right to suspend or terminate Your account and refuse any and all current or 
future use of the Services (or any portion thereof). You are entirely responsible for the security 
and confidentiality of Your password and account. Furthermore, You are entirely responsible 

 

 

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for any and all activities that occur under Your account. You will not share Your account 
information or Your user name and password with any third party or permit any third party to 
logon to the Services using Your account information. You agree to immediately notify us of 
any unauthorized use of Your account or any other breach of security of which You become 
aware. You are responsible for taking precautions and providing security measures best suited 
for Your situation and intended use of the Services. We have the right to provide Your billing, 
account, Content or use records, and related information under certain circumstances (such as 
in response to legal responsibility, lawful process, orders, subpoenas, or warrants, or to protect 
our rights, customers or business, or in some cases, as a result of mandatory data sharing with 
governments). Please note that anyone able to provide Your personally identifiable 
information will be able to access Your account so You should take reasonable steps to protect 
this information. 
5. RELEASES; DISCLAIMERS; LIMITATION OF LIABILITY; ASSUMPTION OF RISK. 
5.1. Releases : “Claims” means, collectively, and without limitation, any and all claims, injuries, 
demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or 
other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, 
promises, costs, expenses (including attorneys’ fees, whether incurred pre-litigation, pre-trial, at 
trial, on appeal, or otherwise), damages of any kind whatsoever (including consequential, 
compensatory, or punitive damages), or losses (whether known, unknown, asserted, 
unasserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the Services, 
including any of the Products, equipment or related information, and/or (b) Your use of any of 
the foregoing. “Released Persons” means, collectively Lime and all of its owners, managers, 
affiliates, employees, agents, representatives, successors, and assigns, and (ii) every sponsor of 
any of the Services and all of the sponsor’s owners, officers, directors, affiliates, employees, 
agents, representatives, successors, and assigns. In exchange for being allowed to use any of 
the Services, and other equipment or related information provided by Lime, You (acting for 
You and for all of Your family, heirs, agents, affiliates, representatives, successors, and assigns) 
hereby fully and forever release and discharge all Released Persons for any and all Claims that 
You have or may have against any Released Person. Such releases are intended to be general 
and complete releases of all Claims. The Released Persons may plead such releases as a 
complete and sufficient defense to any Claim, as intended third party beneficiaries of such 
releases. You expressly agree to indemnify, release and hold harmless Released Persons from 
all liability for any such property loss or damage, personal injury or loss of life, regardless of the 
cause, whether based upon breach of contract, breach of warranty, active or passive 
negligence or any other legal theory, in consideration for using any of the Services. 
5.2. Waiver of California Civil Code Section 1542 : You expressly agree and acknowledge that 
You may discover facts or law different from, or in addition to, the facts or law that You know or 
believe to be true with respect to the Claims and the Released Persons. Nonetheless, You 
expressly agree and acknowledge that Section 5.1 above shall be and remain effective in all 
respects notwithstanding such different or additional facts or the discovery of them. You 
expressly agree and acknowledge that all rights under California Civil Code Section 1542 are 
expressly waived. California Civil Code Section 1542 provides: 
 
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT 
KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE 
RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR 
HER SETTLEMENT WITH THE DEBTOR. 
6. DISCLAIMERS. 
6.1. Disclaimer of Warranties : TO THE FULLEST EXTENT PERMITTED BY LAW, AND WITH 
RESPECT TO YOUR USE OF ANY OF THE SERVICES, PRODUCTS, OR RELATED EQUIPMENT, 

 

 

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LIME AND ALL OTHER RELEASED PERSONS DISCLAIM ALL EXPRESS AND IMPLIED 
WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A 
PARTICULAR PURPOSE. 
6.2. Services Provided As-Is : ALL OF THE SERVICES, PRODUCTS, AND RELATED EQUIPMENT 
ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” (AND YOU RELY ON THEM 
SOLELY AT YOUR OWN RISK). 
Therefore, to the fullest extent permissible by law, the Released Persons hereby disclaim and 
make no representations, warranties, endorsements, or promises, express or implied, as to: 
6.2.1. the Services (including the Products, the Content, the equipment rented through the 
Services, and the User Submissions); 
6.2.2. the functions, features, or any other elements on, or made accessible through, the 
Services; 
6.2.3. any instructions offered or referenced at or linked through the Services; 
6.2.4. security associated with the transmission of Your User Submissions transmitted to 
Lime via the Services; 
6.2.5. whether the Services or the servers that make the Services available are free from any 
harmful components (including viruses, Trojan horses, and other technologies that could 
adversely impact Your Device(s)); 
6.2.6. whether the information (including any instructions) on the Services is accurate, 
complete, correct, adequate, useful, timely, or reliable; 
6.2.7. whether any defects to or errors on the Services will be repaired or corrected; 
6.2.8. whether Your access to the Services will be uninterrupted; 
6.2.9. whether the Services will be available at any particular time or location; and 
6.2.10. whether Your use of the Services is lawful in any particular jurisdiction. 
EXCEPT FOR ANY SPECIFIC WARRANTIES PROVIDED HEREIN OR IN ADDITIONAL TERMS 
PROVIDED BY A RELEASED PERSON, RELEASED PERSONS HEREBY FURTHER DISCLAIM ALL 
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, 
FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR MISAPPROPRIATION OF 
INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, TITLE, CUSTOM, TRADE, QUIET 
ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS. 
LIME AND ALL OTHER RELEASED PERSONS DO NOT REPRESENT OR WARRANT THAT ANY 
OF THE SERVICES, PRODUCTS, OR RELATED EQUIPMENT WILL BE IN GOOD REPAIR OR 
ERROR-FREE, AND DELAYS, OMISSIONS, INTERRUPTIONS, OR INACCURACIES COULD EXIST 
WITH RESPECT TO ANY OF THE SERVICES, PRODUCTS, AND/OR RELATED EQUIPMENT. 
Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the 
above disclaimers may not apply to the extent such jurisdictions’ laws are applicable. However, 

 

 

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in those jurisdictions, Lime expressly disclaims any and all warranties to the fullest extent 
permitted by applicable law. 
7. LIMITED LIABILITY OF LIME; ASSUMPTION OF RISK BY YOU. 
7.1. Limited Liability : YOU HEREBY ACKNOWLEDGE AND AGREE THAT, EXCEPT AS MAY 
OTHERWISE BE LIMITED BY LAW, LIME AND ALL OTHER RELEASED PERSONS ARE NOT 
RESPONSIBLE OR LIABLE FOR ANY CLAIM, INCLUDING THOSE THAT ARISE OUT OF OR 
RELATE TO (A) ANY RISK, DANGER, OR HAZARD DESCRIBED IN THIS AGREEMENT, (B) YOUR 
USE OF, OR INABILITY TO USE, ANY OF THE SERVICES, PRODUCTS, AND/OR RELATED 
EQUIPMENT, (C) YOUR BREACH OF THIS AGREEMENT AND/OR YOUR VIOLATION OF ANY 
LAW, RULE, REGULATION, AND/OR ORDINANCE, INCLUDING RIDING ON SIDEWALKS 
AND/OR PARKING, (D) ANY NEGLIGENCE, MISCONDUCT, AND/OR OTHER ACTION AND/OR 
INACTION BY YOU, (E) YOUR FAILURE TO WEAR A SNELL, CPSC, ANSI OR ASTM APPROVED 
HELMET THAT HAS BEEN PROPERLY SIZED, FITTED AND FASTENED ACCORDING TO THE 
MANUFACTURER’S INSTRUCTIONS WHILE USING ANY PRODUCT, AND/OR (F) ANY 
NEGLIGENCE, MISCONDUCT, AND/OR OTHER ACTION OR INACTION OF ANY THIRD PARTY. 
7.2. Waiver of Claims : YOU HEREBY WAIVE ANY AND ALL CLAIMS, INCLUDING THOSE BASED 
IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, AND/OR OTHER GROUNDS, 
EVEN IF LIME OR ANY OF THE OTHER RELEASED PERSONS HAS BEEN ADVISED OF THE 
POSSIBILITY OF SUCH CLAIMS. 
7.3. Maximum Liability to Lime : THE TOTAL LIABILITY OF LIME AND ALL OTHER RELEASED 
PERSONS FOR ANY AND ALL CLAIMS, INCLUDING THOSE BASED IN CONTRACT, TORT 
(INCLUDING NEGLIGENCE), STATUTE, OR OTHER GROUNDS, IS LIMITED TO THE SUM OF $100. 
7.4. Assumption of Risk by You : YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOUR USE 
OF ANY OF THE SERVICES, PRODUCTS, AND/OR RELATED EQUIPMENT, IS AT YOUR SOLE 
AND INDIVIDUAL RISK, AND THAT LIME IS NOT RESPONSIBLE FOR ANY AND ALL 
CONSEQUENCES, CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, LIABILITIES, DAMAGES, 
INJURIES, FEES, COSTS AND EXPENSES, PENALTIES, ATTORNEYS’ FEES, JUDGMENTS, SUITS 
AND/OR DISBURSEMENTS OF ANY KIND, OR NATURE WHATSOEVER, WHETHER 
FORESEEABLE OR UNFORESEEABLE, AND WHETHER KNOWN OR UNKNOWN. YOU 
EXPRESSLY AGREE AND ACKNOWLEDGE THAT YOU FULLY UNDERSTAND THE RISKS 
ASSOCIATED WITH YOUR USE OF THE SERVICES, PRODUCTS, AND/OR RELATED 
EQUIPMENT, AND THAT YOU ASSUME SUCH RISK. 
7.4.1. You are solely and fully responsible for the safe operation of the Products at all times. 
7.4.2. You agree that the Products are machines that may malfunction, even if the Products 
are properly maintained, and that such malfunction may cause injury. 
7.4.3. You agree that riding the Products involves many obvious and not-so-obvious risks, 
dangers, and hazards, which may result in injury or death to You or others, as well as 
damage to property, and that such risks, dangers, and hazards cannot always be predicted 
or avoided. 
7.4.4. You agree that such risks, dangers, and hazards are Your sole responsibility, including, 
but not limited to, choosing whether to wear a helmet other protective gear. Lime advises 
You to wear a Snell, CPSC, ANSI or ASTM approved helmet that has been properly sized, 
fitted and fastened according to the manufacturer’s instructions at all times while using 
any of the Products, whether required by law or not. You expressly understand and agree 
that it is solely Your responsibility to determine whether You are required to wear a helmet 
in the particular jurisdiction in which You are using the Products. If You do not wear a Snell, 

 

 

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CPSC, ANSI or ASTM approved helmet that has been properly sized, fitted and fastened 
according to the manufacturer’s instructions, You do so at Your own risk. 
7.4.5. You agree that if Your use of any of the Services, Products, and/or related equipment 
causes any injury or damage to another person or property, then You will be liable for any 
and all consequences, claims, demands, causes of action, losses, liabilities, damages, 
injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, suits and/or 
disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, 
and whether known or unknown. 
8. INDEMNIFICATION. 
8.1. Indemnification : You agree to defend, indemnify, and hold harmless the Released Persons 
from and against any and all consequences, claims, demands, causes of action, losses, 
liabilities, damages, injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, 
suits settlements, and/or disbursements of any kind, or nature whatsoever, whether 
foreseeable or unforeseeable, and whether known or unknown, that directly or indirectly arise 
from or are related to any claim, suit, action, demand, or proceeding made or brought against 
any Released Person, or on account of the investigation, defense, or settlement thereof, arising 
out of or in connection with, whether occurring heretofore or hereafter: (i) Your use or misuse 
of the Services, Products, and/or related equipment, (ii) Your User Submissions; (iii) Your use of 
the Services and Your activities in connection with the Services; (iv) Your breach or alleged 
breach of this Agreement or any Additional Terms; (v) Your violation or alleged violation of any 
laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or 
quasi-governmental authorities in connection with Your use of the Services (including the 
Products) or Your activities in connection with the Services; (vi) information or material 
transmitted through Your Device(s), even if not submitted by You, that infringes, violates, or 
misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, 
or other right of any person or entity; (vii) any misrepresentation made by You; and (viii) the 
Released Persons’ use of the information that You submit to Us (including Your User 
Submissions) (all of the foregoing, “Claims and Losses”). You will cooperate as fully required by 
the Released Persons in the defense of any of the foregoing. Notwithstanding the foregoing, 
the Released Persons retain the exclusive right to settle, compromise, and pay any and all 
Claims and Losses. Released Persons reserve the right to assume the exclusive defense and 
control of any Claims and Losses. You will not settle any Claims and Losses without, in each 
instance, the prior written consent of an officer of a Released Persons. 
9. TERM AND TERMINATION. 
9.1. Term : The term of this Agreement begins when You first use the Services, and the term 
ends 10 years after You last use the Services; provided, however, that Your personal financial 
responsibility under this Agreement expires one year after You last use the Services. 
9.2. Termination by Lime : At any time and from time to time, and without Your consent, Lime 
may unilaterally terminate Your right to use the Services, in Lime’s sole and absolute discretion 
and without any notice or cause. You may terminate Your use of the Services at any time; 
provided, however, that (i) no refund will be provided by Lime, (ii) the term of this Agreement 
continues in accordance with this Agreement, and (iii) You may still be charged any applicable 
fees in accordance with this Agreement. 
9.2.1. This Agreement remains in full force and effect, in accordance with its terms and 
conditions, after any termination of Your right to use any of the Services, regardless of how 
the Agreement is terminated. 
10. CONFIDENTIALITY OF INFORMATION; PRIVACY POLICIES. 

 

 

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10.1. Information Kept According to Privacy Policy : All personally identifiable information that is 
held by Lime and pertains to You, including all names, addresses, phone numbers, email 
addresses, Card numbers, and/or pass numbers, will be kept by Lime in accordance with its 
Privacy Policy​; provided, however, that (i) if there is any situation where You are unable to 
communicate personal information to the appropriate authorities, then Lime may, in Our sole 
and absolute discretion, provide Your name, address, phone number, and other information to 
such authorities, (ii) if Lime receives a subpoena from any court or other authority, then Lime 
will provide all requested information in accordance with applicable law, and (iii) Lime may 
disclose aggregate and other data about You in accordance with applicable law, including, 
without limitation, general latitude and longitude data for Your addresses (provided this would 
not allow any individual’s address to be separately identified). In addition, Lime may disclose 
individual data to a third party upon Your express permission and consent (e.g. enrollment in a 
study). 
10.2. Reservation of Rights : We reserve the right, without any limitation, to: (i) investigate any 
suspected breaches of the Services’ security or information technology or other systems or 
networks; (ii) investigate any suspected breaches of this Agreement and any Additional Terms; 
(iii) investigate any information obtained by us in connection with reviewing law enforcement 
databases or complying with criminal laws; (iv) involve and cooperate with law enforcement 
authorities in investigating any of the foregoing matters; (v) prosecute violators of this 
Agreement and any Additional Terms; and (vi) discontinue the Services, in whole or in part, or, 
except as may be expressly set forth in any Additional Terms, suspend or terminate Your 
access to it, in whole or in part, including any user accounts or registrations, at any time, 
without notice, for any reason and without any obligation to You or any third party. Any 
suspension or termination will not affect Your obligations to us under this Agreement or any 
Additional Terms. Upon suspension or termination of Your access to the Services, or upon 
notice from us, all rights granted to You under this Agreement or any Additional Terms will 
cease immediately, and You agree that You will immediately discontinue use of the Services. 
The provisions of this Agreement and any Additional Terms, which by their nature should 
survive Your suspension or termination will survive, including the rights and licenses You grant 
to us in this Agreement, as well as the indemnities, releases, disclaimers, and limitations on 
liability and the provisions regarding jurisdiction, choice of law, no class action, and mandatory 
arbitration. 
11. TELEPHONIC COMMUNICATIONS AND AGREEMENT TO BE CONTACTED. 
11.1. You acknowledge that telephone calls to or from Lime may be monitored and recorded 
and You agree to such monitoring and recording. 
11.2. You verify that any contact information provided to Lime, including but not limited to, Your 
name, email address, and Your mobile telephone number is true and accurate. You verify that 
You are the current subscriber or owner of any telephone number that You provide to us. 
Should any of Your contact information change, including Your telephone number, You agree 
to notify us immediately by calling Customer Service at (888) LIME-345, emailing 
support@limebike.com, texting (888)-546-3345 (or by texting STOP to a text message from 
Lime prior to changing Your number). You agree to indemnify, defend, and hold Lime 
harmless from and against any and all claims, losses, liability, costs, and expenses (including 
reasonable attorneys’ fees) arising from failure to update Your contact information (including 
Your telephone number), Your voluntary provision of a telephone number that is not Your own, 
and/or from Your violation of any federal, state, or local law, regulation, or ordinance, including 
but not limited to the Telephone Consumer Protection Act (“TCPA”). 
11.3. By voluntarily providing Your telephone number(s) to Lime, You expressly agree to receive 
prerecorded voice messages and/or autodialed calls or text messages related to special offers, 
Your account, any transaction with us, and/or Your relationship with Lime. These telephone 
calls and text messages may include, but are not necessarily limited to, for example, changes 
to Your account, verification codes, information in connection with a bike or scooter rental, 
equipment updates, promotions, and updated payment information. Consent to receive 

 

 

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automated marketing calls/texts is not a condition of any rental or purchase. You may receive 
marketing calls or text messages even if Your telephone number is registered on any state or 
federal Do Not Call list. You acknowledge that You may incur a charge for calls or text 
messages by Your telephone carrier and that Lime is not responsible for these charges. 
11.4. You agree that Lime may obtain, and You expressly agree to be contacted at, email 
addresses, mailing addresses, and phone numbers provided by You directly or obtained 
through other means. You agree to receive automated calls and text messages even if You 
cancel Your account or terminate Your relationship with us, except if You opt-out. You may 
opt-out of text messages by replying STOP to any text message. You consent to receive an 
additional text message confirming Your opt-out request. For help, text HELP. To opt-out of 
automated telephone calls (but not text messages), call (888) LIME-345 or email 
support@limebike.com. Please allow up to thirty (30) days to process any opt-out request. It is 
Your sole obligation to notify Lime that You do not want to receive calls or text messages by 
following the instructions in this Section. You waive any rights to bring claims for unauthorized, 
unsolicited, or undesired calls or text messages by failing to opt-out immediately and in 
accordance with these opt-out instructions. Please note that if You opt out of automated 
calls/texts, we reserve the right to make non-automated calls/texts to You. Your obligations 
under this Section shall survive termination of these Terms. 
12. ADDITIONAL TERMS OF USE. 
12.1. Safety Check : Before each use of any Product, You shall conduct a basic safety inspection 
of the Product, which includes inspecting the following: (i) trueness of the wheels; (ii) safe 
operation of all brakes and lights; (iii) proper attachment of the seat, pedals, and basket; (iv) 
good condition of the frame; (v) sufficient of battery charge power; and (vi) any sign of damage, 
unusual or excessive wear, or other mechanical problem or maintenance need. You agree not 
to ride the Product if there are any noticeable issues, and to immediately notify customer 
service to alert Lime of any problems. 
12.1.1. If at any time, whether prior to, during, or after riding any Product, You discover any 
defect or notice any other potentially unsafe condition on any Product, no matter how 
slight, You must not use the Product, or, if You are already riding the Product, You must 
immediately cease riding when it is safe to do so. 
12.1.2. You agree to immediately report the defect or condition to Lime. 
12.1.3. If You do not strictly comply with the aforementioned requirements, You shall be 
totally and completely liable for any and all consequences, claims, demands, causes of 
action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, attorneys’ 
fees, judgments, suits settlements, and/or disbursements of any kind, or nature whatsoever, 
whether foreseeable or unforeseeable, and whether known or unknown, and You shall 
indemnify and hold harmless Lime for the same. 
12.2. Lost or Stolen Products : If a Product is not returned within 48 consecutive hours, then the 
Product may be deemed lost or stolen, in Lime’s sole and absolute discretion, and a police 
report may be filed against You with local authorities. The data generated by the Services’ 
computer is conclusive evidence of the period of use of the Products by You. You must report 
any disappearance or theft of any Product to Lime immediately or as soon as possible. 
12.3. Helmets; Safety : Lime advises You to wear a helmet at all times while using any of the 
Services, Products, and/or related equipment, whether required by law or not. 
12.3.1. Lime recommends that You wear a Snell, CPSC, ANSI or ASTM approved helmet that 
has been properly sized, fitted and fastened according to the manufacturer’s instructions. 

 

 

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12.3.2. If wearing a helmet is required by the laws, rules, regulations and/or ordinances 
applicable to the area in which the Product is operated, You agree to comply with such 
laws and regulations at all times. 
12.3.3. You agree that neither Lime nor the Released Persons are liable for any injury or 
death suffered by You while using the Services, whether or not You are wearing a helmet at 
the time of injury. 
12.3.4. You expressly acknowledge and agree that You may need to take additional safety 
measures or precautions not specifically addressed in this Agreement, and You expressly 
acknowledge and agree that determining whether You must do so is Your sole 
responsibility - not Lime’s responsibility. 
12.4. Routes : You agree that Lime does not provide or maintain places to ride the Products, 
and that Lime does not guarantee that there will always be a safe place to ride any particular 
Product. Roads, bicycle lanes, and routes may become dangerous due to weather, traffic, 
and/or other hazards outside of Lime’s control. Lime shall not be liable for any of the foregoing, 
without limitation. You are solely responsible for choosing a responsible and safe route. You 
must obey all laws at all times in choosing a route, and it is Your sole responsibility to be 
familiar with the applicable laws, rules, regulations, and/or ordinances of the jurisdiction in 
which You are using Lime’s Services and/or Products. 
12.5. Limitations on Rental . You agree that Lime is not a common carrier. Alternative means of 
public and private transportation are available to the general public and to You individually. 
Lime provides the Services and Products only as a convenience, and such rental availability is 
intended to be used only by those persons who are able and qualified to operate the Products 
on their own and who have agreed to all terms and conditions of this Agreement. 
12.6. Limitation on Availability of Services : Lime makes every effort to provide the Services 365 
days per year, but We do not guarantee that the Services will be available at all times, as force 
majeure events or other circumstances might prevent Lime from providing the Services. 
Access to the Services is also conditioned on the availability of Products. Lime does not 
represent or warrant the availability of any Services or the availability of any Products at any 
time. You agree that Lime may require You to return a Product at any time 
12.7. License to Image and Likeness : For good and valuable consideration, the receipt and 
adequacy of which are hereby acknowledged, You do hereby knowingly, voluntarily, and 
irrevocably: (1) give Your full and unconditional consent to Lime and its affiliates, successors, 
and assigns to use at any time and from time to time, without any restriction, Your appearance 
and voice in photographs, videos, and other recordings related to Your use of the Services, on 
all websites and for all press, promotional, advertising, publicity, and other commercial 
purposes, including all formats and media, whether now known or hereafter devised, 
throughout the world and in perpetuity; (2) grant to Lime and its affiliates, successors, and 
assigns (a) the right to photograph, videotape, and otherwise record Your appearance and 
voice related to Your use of the Services, at any time and from time to time, (b) all rights, 
copyrights, title, and interests in the results of such photographs, videos, and other recordings, 
as a work for hire for copyright purposes, and (c) the right to use, reproduce, exhibit, distribute, 
transmit, alter, and exploit, at any time and from time to time and as Lime may decide in its 
sole and absolute discretion, such photographs, videos, and other recordings, or any 
component thereof, and all related merchandising, promotions, advertising, and publicity; and 
(3) waive, release, and discharge Lime and all Released Persons from all Claims that You have 
or may have for any libel, defamation, invasion of privacy, right of publicity, infringement of 
copyright, or violation of any right granted by You in this paragraph. 
12.8. Access License : Subject to Your strict compliance with this Agreement and the Additional 
Terms, Lime grants You a limited, revocable, non-exclusive, non-assignable, non-transferable 
license to download (temporary storage only), display, view, use, play, and/or print one copy of 

 

 

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the Content (excluding source and object code in raw form or otherwise, other than as made 
available to access and use to enable display and functionality) on a personal computer, 
mobile phone or other wireless Device, or other Internet enabled Device (each, a “Device”) for 
Your personal, non-commercial use only. This license does not include any resale or 
commercial use of the Services or its contents; any collection and use of any product listings, 
descriptions, or prices; any derivative use of the Services or their contents; any downloading or 
copying of account information for the benefit of another merchant; or any use of data mining, 
robots, or similar data gathering and extraction tools. Except as expressly permitted herein, the 
Services and/or any portion of the Services may not be reproduced, sold, resold, visited or 
otherwise exploited for any purpose without Lime’s express written consent. Any unauthorized 
use automatically terminates the permissions and/or licenses granted by Us to You. The 
foregoing limited license: (i) does not give You any ownership of, or any other intellectual 
property interest in, any Content, and (ii) may be immediately suspended or terminated for any 
reason, in Lime’s sole and absolute discretion, and without advance notice or liability. 
12.9. Copyright and Ownership : All of the content featured or displayed on the Services, 
including, without limitation, text, graphics, photographs, images, moving images, sound, and 
illustrations (“Content”), is owned by Lime, its licensors, vendors, agents and/or its Content 
providers. All elements of the Services, including, without limitation, the general design and 
the Content, are protected by trade dress, copyright, moral rights, trademark and other laws 
relating to intellectual property rights. The Services may only be used for the intended purpose 
for which such Services is being made available. Except as permitted by copyright law, You 
may not modify any of the materials and You may not copy, distribute, transmit, display, 
perform, reproduce, publish, license, create derivative works from, transfer or sell any 
information or work contained on the Services. Except as authorized under the copyright laws, 
You are responsible for obtaining permission before reusing any copyrighted material that is 
available on the Services. You shall comply with all applicable domestic and international laws, 
statutes, ordinances and regulations regarding Your use of the Services. The Services, its 
Content and all related rights shall remain the exclusive property of Lime or its licensors, 
vendors, agents, and/or its Content providers unless otherwise expressly agreed. You will not 
remove any copyright, trademark or other proprietary notices from material found on the 
Services. 
12.10. Trademarks/No Endorsement : All trademarks, service marks and trade names of Lime 
used herein (including but not limited to: LimeBike name, LimeBike corporate logo, Lime 
name, Lime corporate logo, the Services name, the Services design, and/or any logos) 
(collectively “Marks”) are trademarks or registered trademarks of Lime or its affiliates, partners, 
vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, 
distribute, or modify Lime trademarks in any way, including in advertising or publicity 
pertaining to distribution of materials on the Services, without Lime’s prior written consent. 
You shall not use Lime’s name or any language, pictures or symbols which could, in Lime’s 
judgment, imply Lime’s endorsement in any (i) written or oral advertising or presentation, or (ii) 
brochure, newsletter, book, or other written material of whatever nature, without prior written 
consent. 
12.11. Solicited Submission Policy : Where Lime has specifically invited or requested submissions 
or comments, Lime encourages You to submit content (e.g., comments to blog posts, 
participation in communities, tips, etc.) to Lime that they have created for consideration in 
connection with the Site (“User Submissions”). User Submissions remains the intellectual 
property of the individual user. By posting content on our Site, You expressly grant Lime a 
non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide, fully sub-licensable 
right and license to use, reproduce, modify, adapt, publish, translate, create derivative works 
from, distribute, transmit, perform and display such content and Your name, voice, and/or 
likeness as contained in Your User Submission, in whole or in part, and in any form throughout 
the world in any media or technology, whether now known or hereafter discovered, including 
all promotion, advertising, marketing, merchandising, publicity and any other ancillary uses 
thereof, and including the unfettered right to sublicense such rights, in perpetuity throughout 
the universe. Any such User Submissions are deemed non-confidential and Lime shall be 

 

 

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under no obligation to maintain the confidentiality of any information, in whatever form, 
contained in any User Submission. 
12.12. Inappropriate User Submissions : Lime does not encourage, and does not seek, User 
Submissions that result from any activity that: (i) may create a risk of harm, loss, physical or 
mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness 
to You, to any other person, or to any animal; (ii) may create a risk of any other loss or damage 
to any person or property; or (iii) may constitute a crime or tort. You agree that You have not 
and will not engage in any of the foregoing activities in connection with producing Your User 
Submission. Without limiting the foregoing, You agree that in conjunction with Your 
submission, You will not inflict emotional distress on other people, will not humiliate other 
people (publicly or otherwise), will not assault or threaten other people, will not enter onto 
private property without permission, will not impersonate any other person or misrepresent 
Your affiliation, title, or authority, and will not otherwise engage in any activity that may result 
in injury, death, property damage, and/or liability of any kind. Lime will reject any User 
Submissions in which Lime believes, in its sole and absolute discretion, that any such activities 
have occurred. If notified by You of a submission that allegedly violates any provision of this 
Agreement, Lime reserves the right to determine, in its sole and absolute discretion, if such a 
violation has occurred, and to remove any such submission from the Services at any time and 
without notice. 
12.13. Inappropriate Material : You are prohibited from using the Services to post or send any 
unlawful, infringing, threatening, defamatory, libelous, obscene, pornographic or profane 
material or any material that infringes or misappropriates third party intellectual property or 
could constitute or encourage conduct that would be considered a criminal offense or 
otherwise violate any law. You further agree that sending or posting unsolicited 
advertisements or “spam” on or through the Services is expressly prohibited by this 
Agreement. In addition to any remedies that We may have at law or in equity, if We determine, 
in Our sole and absolute discretion, that You have violated or are likely to violate the foregoing 
prohibitions or any applicable rules or policies linked to in these Agreement, We may take any 
action We deem necessary to cure or prevent the violation, including, without limitation, 
banning You from using the Services and/or the immediate removal of the related materials 
from the Services at any time without notice. We will fully cooperate with any law enforcement 
authorities or court order or subpoena requesting or directing us to disclose the identity of 
anyone posting such materials. 
12.14. Access and Interference : You agree that You will not use any robot, spider, scraper or 
other automated means to access the Services for any purpose without our express written 
permission. Additionally, You agree that You will not: (i) take any action that imposes, or may 
impose, in Our sole and absolute discretion an unreasonable or disproportionately large load 
on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the site or 
any activities conducted on the Services; or (iii) bypass any measures We may use to prevent or 
restrict access to the Services. 
12.15. Right to Takedown Content : Except as disclosed in our Privacy Policy, We will not 
monitor, edit, or disclose the contents of Your e-mail or Content posted to the Services unless 
required in the course of normal maintenance of the Services and its systems or unless 
required to do so by law or in the good-faith belief that such action is necessary to: (1) comply 
with the law or comply with legal process served on Lime or the Services; (2) protect and 
defend the rights or property of Lime, the Services, or the users of the Services; or (3) act in an 
emergency to protect the personal safety of our users, the Services, or the public. Users shall 
remain solely responsible for the content of their messages and Lime shall have no obligation 
to prescreen any such content. However, We shall have the right in Our sole and absolute 
discretion to edit, refuse to post or remove any material submitted to or posted on the Services 
at any time without notice. Without limiting the foregoing, We shall have the right to remove 
any material that We find to be in violation of the provisions hereof or otherwise objectionable, 

 

 

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and the additional right to deny any user who fails to conform to any provision of these 
Agreement access to the Services or any part thereof. 
12.16. User Published Content : User published Content and User Submissions do not represent 
the views of Lime or any individual associated with Lime, and We do not control this Content. 
In no event shall You represent or suggest, directly or indirectly, Lime’s endorsement of user 
published Content. Lime does not vouch for the accuracy or credibility of any user published 
Content on our Services or User Submissions published through our Services, and do not take 
any responsibility or assume any liability for any actions You may take as a result of reviewing 
any such user published Content or User Submission. Through Your use of the Services and 
Services, You may be exposed to Content that You may find offensive, objectionable, harmful, 
inaccurate or deceptive. There may also be risks of dealing with underage persons, people 
acting under false pretense, international trade issues and foreign nationals. By using our 
Services, You assume all associated risks. 
12.17. Third Party Links : From time to time, the Services may contain links to websites that are 
not owned, operated or controlled by Lime or its affiliates. All such links are provided solely as a 
convenience to You. If You use these links, You will leave the Services. Neither We nor any of 
our respective affiliates are responsible for any content, materials or other information located 
on or accessible from any other website. Neither We nor any of our respective affiliates 
endorse, guarantee, or make any representations or warranties regarding any other websites, 
or any content, materials or other information located or accessible from any other websites, or 
the results that You may obtain from using any other websites. If You decide to access any 
other websites linked to or from the Services, You do so entirely at Your own risk. 
12.18. Transactional Partners : In some cases, We partner with another company to co-promote 
their services within our Services. In these cases, You are transacting directly with the other 
party. On those pages or locations, the transactional partners’ brand is clearly visible and their 
Agreement are posted. When using these partner pages, You are bound by the partner 
Agreement in addition to remaining bound by this Agreement. When there is a conflict 
between this Agreement and the partner’s agreement, Our Agreement will prevail. 
12.19. Termination : You or We may suspend or terminate Your right to use of the Services at 
any time, for any reason or for no reason. We may also block Your access to our Services in the 
event that (a) You breach these Agreement; (b) We are unable to verify or authenticate any 
information You provide to us; or (c) We believe that Your actions may cause financial loss or 
legal liability for You, our users or us. 
12.20. Representations and Warranties : You represent that You are over the age of 18, have the 
right and authority to enter into this Agreement, are fully able and competent to satisfy the 
terms, conditions, and obligations herein, and Your use of the Services is and will be in 
compliance with all applicable laws. You represent that You have read, understood, agree with, 
and will abide by the terms of this Agreement. In addition, You represent and warrant that 
Your User Submissions and all elements thereof are (a) owned or controlled solely and 
exclusively by You, You have prior written permission from the rightful owner of the content 
included in Your User Submissions, or You are otherwise legally entitled to grant Lime all of the 
rights granted herein; and (b) Lime’s use of Your User Submissions as described or 
contemplated herein do not and will not infringe on the copyrights, trademark rights, publicity 
rights or other rights of any person or entity, violate any law, regulation or right of any kind 
whatsoever, or otherwise give rise to any actionable claim or liability, including, without 
limitation, rights of publicity and privacy, and defamation. Furthermore, You shall be solely 
responsible for Your own User Submissions and the consequences of posting or publishing 
them. 
12.21. Wireless Features : The Services may offer certain features and services that are available 
to You via Your wireless Device. These features and services may include the ability to access 
the Services’ features and upload content to the Services, receive messages (including text and 

 

 

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SMS messages) from the Services, and download applications to Your wireless Device 
(collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by 
Your carrier to participate in Wireless Features. Fees and charges may appear on Your wireless 
bill or be deducted from Your pre-paid balance. Your carrier may prohibit or restrict certain 
Wireless Features and certain Wireless Features may be incompatible with Your carrier or 
wireless Device. You should check with Your carrier to find out what plans are available and 
how much they cost. Contact Your carrier with questions regarding these issues. You confirm 
that You are the current subscriber and/or customary user of the mobile number registered 
with the Services and authorized to incur any message or data charges that may be charged 
by Your carrier. You are strictly prohibited from registering a mobile number that is not Your 
own. If We discover that any information provided is false or inaccurate, We may hold, suspend 
or terminate Your access to the Services at any time. Your participation in the Services are 
completely voluntary. 
12.21.1. You agree that as to the Wireless Features for which You are registered, We may 
send communications to Your wireless Device regarding us or other parties. Further, We 
may collect information related to Your use of the Wireless Features. If You have registered 
via the Services for Wireless Features, then You agree to notify us of any changes to Your 
wireless contact information (including phone number) and update Your accounts on the 
Services to reflect the changes. 
12.21.2. You must notify Lime immediately of any breach of security or unauthorized use of 
Your mobile phone. Although Lime will not be liable for Your losses caused by any 
unauthorized use of Your mobile Device, You may be liable for the losses of Lime or others 
due to such unauthorized use. 
12.22. Force Majeure : Neither Lime nor You shall be responsible for damages or for delays or 
failures in performance resulting from acts or occurrences beyond their reasonable control, 
including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of 
God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: 
any law, order, regulation, ordinance, or requirement of any government or legal body or any 
representative of any such government or legal body; or labor unrest, including, without 
limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, 
transportation facilities, fuel or energy shortages, or acts or omissions of common carriers. 
12.23. General : This Agreement and any Additional Terms will be governed by and construed in 
accordance with, and any Dispute and Excluded Dispute will be resolved in accordance with, 
the laws of the State of California, without regard to its conflicts of law provisions. A printed 
version of this Agreement will be admissible in judicial and administrative proceedings based 
upon or relating to this Agreement to the same extent and subject to the same conditions as 
other business documents and records originally generated and maintained in printed form. 
When You communicate with us electronically, such as via e-mail and text message, You 
consent to receive communications from us electronically. Please note that We are not 
obligated to respond to inquiries that We receive. You agree that all agreements, notices, 
disclosures, and other communications that We provide to You electronically satisfy any legal 
requirement that such communications be in writing. These Agreement set forth the entire 
understanding and agreement between us with respect to the subject matter hereof. We do 
not guarantee continuous, uninterrupted or secure access to our Services, and operation of the 
Services may be interfered with by numerous factors outside of our control. If any provision of 
these Agreement is held to be invalid or unenforceable, such provision shall be struck and the 
remaining provisions shall be enforced. You agree that this Agreement and all incorporated 
agreements may be automatically assigned by Lime in Our sole and absolute discretion. 
Headings are for reference purposes only and in no way define, limit, construe or describe the 
scope or extent of such section. Our failure to act with respect to a breach by You or others 
does not waive our right to act with respect to subsequent or similar breaches. All sections 
which by their context ought to survive this Agreement shall survive any termination or 
expiration of this Agreement. To the extent permitted by applicable law, You agree to waive, 
and You hereby waive, any applicable statutory and common law that may permit a contract 

 

 

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to be construed against its drafter. Except as expressly set forth in this Agreement or any 
Additional Terms, (i) no failure or delay by You or us in exercising any of rights, powers, or 
remedies under will operate as a waiver of that or any other right, power, or remedy, and (ii) no 
waiver or modification of any term of this Agreement or any Additional Terms will be effective 
unless in writing and signed by the party against whom the waiver or modification is sought to 
be enforced. You are responsible for obtaining and maintaining all Devices and other 
equipment and software, and all internet service provider, mobile service, and other services 
needed for Your access to and use of the Services and You will be responsible for all charges 
related to them. Lime controls and operates the Services from its U.S.-based offices in the 
U.S.A., and Lime makes no representation that the Services is appropriate or available for use 
beyond the U.S.A. If You use the Services from other locations, You are doing so on Your own 
initiative and are responsible for compliance with applicable local laws regarding Your online 
conduct and acceptable content, if and to the extent local laws apply. The Services may 
describe products and services that are available only in the U.S.A. (or only parts of it) and are 
not available worldwide. We reserve the right to limit the availability of the Services and/or the 
provision of any content, program, product, service, or other feature described or available on 
the Services to any person, entity, geographic area, or jurisdiction, at any time and in Our sole 
and absolute discretion, and to limit the quantities of any content, program, product, service, 
or other feature that We provide. You and We disclaim any application to this Agreement of 
the Convention on Contracts for the International Sale of Goods. 
12.24. Digital Millennium Copyright Act (“DMCA”) Notice : In operating the Services, We may act 
as a “services provider” (as defined by DMCA) and offer services as online provider of materials 
and links to third party websites. As a result, third party materials that We do not own or 
control may be transmitted, stored, accessed or otherwise made available using the Services. 
Lime has in place certain legally mandated procedures regarding allegations of copyright 
infringement occurring on the Services. Lime has adopted a policy that provides for the 
immediate removal of any content or the suspension of any user that is found to have 
infringed on the rights of Lime or of a third party, or that has otherwise violated any intellectual 
property laws or regulations, or any of the terms and conditions of this Agreement. If You 
believe any material available via the Services infringe a copyright, You should notify us using 
the notice procedure for claimed infringement under the DMCA (17 U.S.C. Sect. 512(c)(2)). We 
will respond expeditiously to remove or disable access to the material claimed to be infringing 
and will follow the procedures specified in the DMCA to resolve the claim between the 
notifying party and the alleged infringer who provided the Content. Our designated agent (i.e., 
proper party for notice) to whom You should address infringement notices under the DMCA is 
copyrightagent@LimeBike.com and cc contact@limebike.com. 
12.24.1. Please provide the following notice: 
12.24.1.1. Identify the copyrighted work or other intellectual property that You claim has 
been infringed; 
12.24.1.2. Identify the material on the Services that You claim is infringing, with enough 
detail so that We may locate it on the Services; 
12.24.1.3. A statement by You that You have a good faith belief that the disputed use is 
not authorized by the copyright owner, its agent, or the law; 
12.24.1.4. A statement by You declaring under penalty of perjury that (a) the above 
information in Your notice is accurate, and (b) that You are the owner of the copyright 
interest involved or that You are authorized to act on behalf of that owner; 
12.24.1.5. Your address, telephone number, and email address; and 

 

 

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12.24.1.6. Your physical or electronic signature. 
12.24.2. We may give notice to our users of any infringement notice by means of a general 
notice on any of our Services, electronic mail to a user’s e-mail address in our records, or by 
written communication sent by first-class mail to a user’s physical address in our records. If 
You receive such an infringement notice, You may provide counter-notification in writing to 
the designated agent that includes the information below. To be effective, the 
counter-notification must be a written communication that includes the following: 
12.24.2.1. Your physical or electronic signature; 
12.24.2.2. Identification of the material that has been removed or to which access has 
been disabled, and the location at which the material appeared before it was removed 
or access to it was disabled; 
12.24.2.3. A statement from You under the penalty of perjury, that You have a good faith 
belief that the material was removed or disabled as a result of a mistake or 
misidentification of the material to be removed or disabled; and 
12.24.2.4. Your name, physical address and telephone number, and a statement that You 
consent to the jurisdiction of a Federal District Court for the judicial district in which 
Your physical address is located, or if Your physical address is outside of the United 
States, for any judicial district in which We may be found, and that You will accept 
service of process from the person who provided notification of allegedly infringing 
material or an agent of such person. 
12.25. Updates to Terms : AS OUR SERVICES EVOLVE, THE TERMS AND CONDITIONS UNDER 
WHICH WE OFFER SERVICES MAY BE MODIFIED. AS SUCH, YOU EXPRESSLY AGREE TO THE 
FOLLOWING: 
12.25.1. We may cease offering the Services under the terms or Additional Terms for which 
they were previously offered. 
12.25.2. Each time You use the Services You are entering into a new agreement with us on 
the then applicable terms and conditions. 
12.25.3. You agree that we may notify You of any updated terms by posting a link to the then 
current version of this Agreement on the App, the Services, and/or in any other reasonable 
manner of notice which we elect. 
12.25.4. Your use of the Services after such notice constitutes Your going forward agreement 
to the revised agreement. 
12.25.5. You will review the posted user agreement/terms of service and any applicable 
Additional Terms each time You use the Services. 
12.25.6. You agree that the revised Agreement will be effective as to new use and 
transactions as of the time that We post them, or such later date as may be specified in 
them or in any other notice to You. 
12.25.7. This Agreement (and any applicable Additional Terms) that applied when You 
previously used the Services will continue to apply to such prior use (i.e., changes and 
additions are prospective only) unless mutually agreed. 

 

 

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12.25.8. In the event any notice to You of new, revised or Additional Terms is determined to 
be insufficient, the prior agreement between You and Us shall continue until sufficient 
notice to establish a new agreement occurs. 
12.25.9. You should frequently check the App, the home page, and the e-mail You 
associated with Your account for notices, all of which You agree are reasonable manners of 
providing You notice. 
12.25.10. You can reject any new, revised or Additional Terms by discontinuing use of the 
Services and related services. 
12.26. Additional Assistance . If You do not understand any of the foregoing Agreement or if You 
have any questions or comments, We invite You to contact Us atcontact@limebike.com and cc 
dwei@limebike.com. By signing-up for the Services, You agree that: (i) We may give You 
notices of important matters by prominently posting notice on the home page of the Services 
or in another reasonable manner We determine in Our sole and absolute discretion; and (ii) 
We may contact You and send You communications by postal mail and e-mail at the 
addresses provided in Your account. These communications may include marketing 
communications about the Services as well as other promotional offers unrelated to the 
Services and You consent to receive these communications from us even if You previously 
indicated to us that You no longer wanted to receive communications from us. Your sign-up to 
the Services will serve as Your express agreement to receive these marketing and similar 
communications from us. You may prospectively modify certain types of email 
communications that You receive from us relating to the Services by following the instructions 
contained within such emails. Such changes will only impact our email communications to the 
extent described in the modification process. You agree to promptly notify us if You change 
Your e-mail or mailing address by updating Your account. 
12.27. Copyright Notice : All design, graphics, text selections, arrangements, and all software are 
Copyright © 2018, Neutron Holdings, Inc. and its related companies or its licensors. ALL RIGHTS 
RESERVED. 
12.28. Terms Applicable For Apple iOS : If You are accessing or using our Services through a 
Device manufactured and/or sold by Apple, Inc. (“Apple”, with such a Device herein referenced 
as an “Apple Device”): 
12.28.1. To the extent that You are accessing the App through an Apple Device, You 
acknowledge that this Agreement entered into between You and Lime and, that Apple is 
not a party to this Agreement other than as third-party beneficiary as contemplated below. 
12.28.2. Any license(s) granted to You in this Agreement is subject to the permitted Usage 
Rules set forth in the Apple App Store Terms and Conditions 
(see:​http://www.apple.com/legal/itunes/us/terms.html )​ and any third party terms of 
agreement applicable to the App. 
12.28.3. You acknowledge that Lime, and not Apple, is responsible for providing the App and 
Content thereof. 
12.28.4. You acknowledge that Apple has no obligation whatsoever to furnish any 
maintenance or any support services to You with respect to the App. 
12.28.5. To the maximum extent permitted by applicable law, Apple will have no other 
warranty obligation whatsoever with respect to the App. 

 

 

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12.28.6. Notwithstanding anything to the contrary herein, and subject to the terms in this 
Agreement, You acknowledge that, solely as between Apple and Lime, Lime and not Apple 
is responsible for addressing any claims You may have relating to the App, or Your 
possession and/or use thereof, including, but not limited, to: (i) product liability claims, (ii) 
any claim that the App fails to conform to any applicable legal or regulatory requirement; 
and (iii) claims arising under consumer protection or similar legislation. 
12.28.7. Further, You agree that if the App, or Your possession and use of the App, infringes 
on a third party’s intellectual property rights, You will not hold Apple responsible for the 
investigation, defense, settlement and discharge of any such intellectual property 
infringement claims. 
12.28.8. You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party 
beneficiaries of this Agreement, and that, upon Your acceptance of the terms and 
conditions of this Agreement, Apple will have the right (and will be deemed to have 
accepted the right) to enforce this Agreement against You as a third-party beneficiary 
thereof. 
12.28.9. When using the App, You agree to comply with any and all third-party terms that 
are applicable to any platform, website, technology or service that interacts with the App. 
12.28.10. You represent and warrant that: (i) You are not located in a country that is subject 
to a U.S. Government embargo or that has been designated by the U.S. Government as a 
“terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of 
prohibited or restricted parties. 
12.29. Google Maps : The map data that We provide to You in our App is based on the current 
map information available to us which may be provided by a third party such as through the 
incorporation of the Google Maps API, and may be inaccurate or incomplete. If You utilize map 
functionality We make available through our App, You acknowledge and agree to be bound by 
Google, Inc.’s Google Maps/Google Earth Additional Terms of Service, available at 
https://maps.google.com/help/terms_maps.html ​. 
12.30. California Consumer Rights : Residents of California are entitled to the following specific 
consumer rights information: You may contact the Complaint Assistance Unit of the Division of 
Consumer Services of the Department of Consumer Affairs by mail at: 400 R St., Suite 1080, 
Sacramento, California, 95814, or by telephone at (916) 445-1254. Their website is located at: 
http://www.dca.ca.gov​. 
ACCEPTANCE OF AGREEMENT 
I certify that I am at least 18 years old, and that I have read and expressly agree to the terms and 
conditions set forth in this Agreement, including specifically, the arbitration and class action waiver 
provisions. 
OR 
I certify that I am the parent and/or legal guardian of the minor User, who is at least 13 years old, and that 
I am at least 18 years old. I have read, and I expressly agree to, the terms and conditions set forth in this 
Agreement, including specifically, the arbitration and class action waiver provisions. I authorize use of the 
Services by the minor User through my account. I will supervise and ensure that the minor User complies 
with all of the terms set forth in this Agreement and I expressly agree to indemnify and hold Lime 
harmless against any and all misuse, consequences, claims, demands, causes of action, losses, liabilities, 
damages, injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, suits and/or 
disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether 
known or unknown, as a result of the minor’s use of the Bike and/or any of the Services. I further expressly 

 

 

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guarantee the minor’s acceptance of the terms of this Agreement, and I will be responsible for any 
breach of the above representations, warranties and/or this Agreement, and/or any attempt of the minor 
to disaffirm this Agreement. 
 
 

 
 
 
 
 

 

 

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