RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME The Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman conduct a biennial satisfaction survey of residents in long-term care facilities to measure satisfaction with their quality of care and quality of life. Developed by the Scripps Gerontology Center at Miami University of Ohio, the survey was administered from August to December 2017 by Vital Research using structured, face-to-face interviews with residents. DOMAIN SATISFACTION SCORE HIGH TO LOW FACILITY AVERAGE STATEWIDE AVERAGE 100 MOVING IN 92 82 ENVIRONMENT 95 81 CAREGIVERS 88 78 79 SPENDING TIME 68 FACILITY CULTURE 86 58 MEALS AND DINING 73 CARE AND SERVICES INTERVIEWS COMPLETED FACILITY LONG-TERM SHORT-TERM 5 5 0 STATEWIDE 12,740 LONG-TERM 12,705 SHORT-TERM 35 5 FACILITY INTERVIEWS TO MEET +/- 10% MARGIN OF ERROR 88 0% 50% Scores represent percent of positive resident responses for each item. AVERAGE AGE OF RESIDENT FACILITY 94 STATEWIDE 85 OVERALL SATISFACTION SCORE FACILITY 72.8 Page 1 of 15 STATEWIDE 85.2 100% WASHINGTON COUNTY WOMAN'S HOME DOMAIN: MOVING IN OVERALL DOMAIN SATISFACTION SCORE FACILITY 100.0 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 91.7 SATISFACTION SCORE* FACILITY AVERAGE STATEWIDE AVERAGE 100 Did you feel warmly welcomed as a new resident? 94 100 Were you given enough help to learn how things work here? 89 0% 50% Scores represent percent of positive resident responses for each item. 100% *Results based on residents who responded “Yes” to Do you remember what it was like when you first moved in here? Page 2 of 15 RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME DOMAIN: SPENDING TIME OVERALL DOMAIN SATISFACTION SCORE FACILITY 77.5 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 79.3 SATISFACTION SCORE Do the people who work here keep you connected to the community? FACILITY AVERAGE STATEWIDE AVERAGE 60 74 Does this facility provide plenty of opportunities to go on outings and special events? 75 Does this facility [or facility name] provide enjoyable things to do on the weekends? 75 84 60 80 Do you usually enjoy how you spend your time? 88 80 76 Do you have something to look forward to most days? Are you given plenty of opportunities to do things that are meaningful to you? 80 87 80 Do you like the activities that are provided here? 87 Do you spend too much time waiting for things? (Score shows percentage of residents answering "No.") 80 75 0% 50% Scores represent percent of positive resident responses for each item. Page 3 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME DOMAIN: CARE AND SERVICES OVERALL DOMAIN SATISFACTION SCORE FACILITY FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 88.3 SATISFACTION SCORE* FACILITY AVERAGE STATEWIDE AVERAGE Did (Do) the therapists help you set goals? 89 Did (Do) you know who to speak to about your therapy progress? 85 Did (Does) the therapy help you meet your goals? 89 75 Are your preferences about daily routines carried out? 91 Does this living arrangement help you to be as independent as you want to be? 80 88 0% 50% Scores represent percent of positive resident responses for each item. 100% *Results based on residents who responded “Yes” to Have you gotten or are you getting special therapies, like physical therapy, occupational therapy or speech therapy, while living at this care facility? Page 4 of 15 RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME DOMAIN: CAREGIVERS OVERALL DOMAIN SATISFACTION SCORE FACILITY 80.6 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 87.9 SATISFACTION SCORE Do the people who work here check on you often enough to see if you need anything? FACILITY AVERAGE STATEWIDE AVERAGE 50 81 Do the people who work here encourage you to be as independent as you are able to be? 60 Do the people who care for you explain your care and services to you? 60 91 84 Do you feel confident the people who work here would come quickly anytime you needed help? 75 Are the people who work here knowledgeable about your medical conditions and treatments? 75 Do the people who work here do things the way you want them done? 75 Are you given opportunities to actively engage in maintaining your health and wellness? 75 89 91 90 91 100 Do the same people take care of you most of the time? 84 Do the people who work here ever get angry at you? (Score shows percentage of residents answering "No.") 100 88 0% 50% Scores represent percent of positive resident responses for each item. Page 5 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME DOMAIN: MEALS AND DINING OVERALL DOMAIN SATISFACTION SCORE FACILITY 58.0 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 73.4 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE Do you have input into the food that is served? 58 40 Do you get your favorite foods here? 67 75 Does the menu change often enough? 79 80 83 Do you like the food here? 80 80 Do you look forward to mealtimes? 0% 50% Scores represent percent of positive resident responses for each item. Page 6 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME DOMAIN: ENVIRONMENT OVERALL DOMAIN SATISFACTION SCORE FACILITY 82.4 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 95.1 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE 50 Can you find a place to be alone when you want to be alone? 96 75 Do you feel you have enough privacy? 95 80 Can you enjoy the outdoors when you want to? 91 80 Do you feel safe here? 98 80 Are your personal items safe here? 92 Is it easy for you to get around in your room (or apartment)? 100 96 Is it very clean here? 100 97 0% 50% Scores represent percent of positive resident responses for each item. Page 7 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME DOMAIN: FACILITY CULTURE OVERALL DOMAIN SATISFACTION SCORE FACILITY 67.5 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 85.9 SATISFACTION SCORE Are you encouraged to speak up about things you don’t like here? FACILITY AVERAGE STATEWIDE AVERAGE 60 80 60 Are you involved in decisions about your care? 72 60 Do the people who work here seem happy to work here? 94 60 Are you friends with anyone who lives here? 82 75 Are your concerns taken care of in a timely way? 89 Do the people who work here go above and beyond to give you a good life? 75 87 Would you highly recommend this residential care facility to a family member or friend? 80 91 80 Do you feel included in life here? 89 0% 50% Scores represent percent of positive resident responses for each item. Page 8 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME A CLOSER LOOK: MOVING IN YES Do you remember what it was like when you first moved in here? NO 20% DON'T KNOW 40% 40% Were you given enough help to learn how things work here? 100% Did you feel warmly welcomed as a new resident? 100% 0% 50% Due to rounding, percentages may not add up to 100% Page 9 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME A CLOSER LOOK: SPENDING TIME YES NO DON'T KNOW Do you usually enjoy how you spend your time? 80% 20% Do you have something to look forward to most days? 80% 20% Do the people who work here keep you connected to the community? 60% Are you given plenty of opportunities to do things that are meaningful to you? 40% 80% Does this facility provide plenty of opportunities to go on outings and special events? 20% 60% 20% 20% Do you like the activities that are provided here? 80% 20% Do you spend too much time waiting for things? 80% 20% Does this facility [or facility name] provide enjoyable things to do on the weekends? 60% 0% Page 10 of 15 20% 50% 20% 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME A CLOSER LOOK: CARE AND SERVICES YES NO Are your preferences about daily routines carried out? DON'T KNOW 60% Does this living arrangement help you to be as independent as you want to be? 20% 80% Have you gotten or are you getting special therapies, like physical therapy, occupational therapy or speech therapy, 20% 20% 20% 80% Did (Do) the therapists help you set goals? Did (Does) the therapy help you meet your goals? Did (Do) you know who to speak to about your therapy progress? 0% Page 11 of 15 50% 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME A CLOSER LOOK: CAREGIVERS YES NO DON'T KNOW Are the people who work here knowledgeable about your medical conditions and treatments? 60% 20% 20% Do the people who work here do things the way you want them done? 60% 20% 20% Do the people who work here check on you often enough to see if you need anything? 40% 40% 20% Do the people who work here encourage you to be as independent as you are able to be? 60% Are you given opportunities to actively engage in maintaining your health and wellness? 60% 20% 20% Do you feel confident the people who work here would come quickly anytime you needed help? 60% 20% 20% Do the people who work here ever get angry at you? 40% 100% Do the people who care for you explain your care and services to you? 60% Do the same people take care of you most of the time? 40% 100% 0% Page 12 of 15 50% 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME A CLOSER LOOK: MEALS AND DINING YES Do you get your favorite foods here? NO DON'T KNOW 40% Does the menu change often enough? 60% 60% 20% 20% Do you have input into the food that is served? 80% 20% Do you like the food here? 80% 20% Do you look forward to mealtimes? 80% 20% 0% Page 13 of 15 50% 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME A CLOSER LOOK: ENVIRONMENT YES NO DON'T KNOW Is it very clean here? 100% Is it easy for you to get around in your room (or apartment)? 100% Can you enjoy the outdoors when you want to? 80% Do you feel you have enough privacy? 20% 60% Can you find a place to be alone when you want to be alone? 20% 40% 40% 20% 20% Are your personal items safe here? 80% 20% Do you feel safe here? 80% 20% 0% Page 14 of 15 50% 100% RCF Resident Satisfaction Survey 2017 Final Results WASHINGTON COUNTY WOMAN'S HOME A CLOSER LOOK: FACILITY CULTURE YES NO DON'T KNOW Are you encouraged to speak up about things you don’t like here? 60% Are your concerns taken care of in a timely way? 60% Are you involved in decisions about your care? 60% 40% Do the people who work here seem happy to work here? 60% 40% Do the people who work here go above and beyond to give you a good life? 60% Do you feel included in life here? 40% 20% 20% 20% 20% 80% Are you friends with anyone who lives here? 20% 60% Would you highly recommend this residential care facility to a family member or friend? 40% 80% 0% Page 15 of 15 20% 50% 100% RCF Resident Satisfaction Survey 2017 Final Results