RCF Resident Satisfaction Survey 2017 Final Results THE RESERVE The Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman conduct a biennial satisfaction survey of residents in long-term care facilities to measure satisfaction with their quality of care and quality of life. Developed by the Scripps Gerontology Center at Miami University of Ohio, the survey was administered from August to December 2017 by Vital Research using structured, face-to-face interviews with residents. DOMAIN SATISFACTION SCORE HIGH TO LOW FACILITY AVERAGE STATEWIDE AVERAGE 100 MOVING IN 92 95 95 ENVIRONMENT 91 FACILITY CULTURE 86 CARE AND SERVICES 90 88 MEALS AND DINING 90 73 88 88 CAREGIVERS 76 79 SPENDING TIME INTERVIEWS COMPLETED FACILITY LONG-TERM SHORT-TERM 6 6 0 STATEWIDE 12,740 LONG-TERM 12,705 SHORT-TERM 35 6 FACILITY INTERVIEWS TO MEET +/- 10% MARGIN OF ERROR 0% 50% Scores represent percent of positive resident responses for each item. AVERAGE AGE OF RESIDENT FACILITY 88 STATEWIDE 85 OVERALL SATISFACTION SCORE FACILITY 88.5 Page 1 of 15 STATEWIDE 85.2 100% THE RESERVE DOMAIN: MOVING IN OVERALL DOMAIN SATISFACTION SCORE FACILITY 100.0 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 91.7 SATISFACTION SCORE* FACILITY AVERAGE STATEWIDE AVERAGE 100 Did you feel warmly welcomed as a new resident? 94 100 Were you given enough help to learn how things work here? 89 0% 50% Scores represent percent of positive resident responses for each item. 100% *Results based on residents who responded “Yes” to Do you remember what it was like when you first moved in here? Page 2 of 15 RCF Resident Satisfaction Survey 2017 Final Results DOMAIN: SPENDING TIME THE RESERVE OVERALL DOMAIN SATISFACTION SCORE FACILITY 76.2 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 79.3 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE Do you spend too much time waiting for things? (Score shows percentage of residents answering "No.") 50 Does this facility [or facility name] provide enjoyable things to do on the weekends? 50 75 60 Are you given plenty of opportunities to do things that are meaningful to you? 67 87 80 76 Do you have something to look forward to most days? Do the people who work here keep you connected to the community? 83 74 Does this facility provide plenty of opportunities to go on outings and special events? 83 84 83 Do you usually enjoy how you spend your time? 88 100 Do you like the activities that are provided here? 87 0% 50% Scores represent percent of positive resident responses for each item. Page 3 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results DOMAIN: CARE AND SERVICES THE RESERVE OVERALL DOMAIN SATISFACTION SCORE FACILITY 90.0 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 88.3 SATISFACTION SCORE* FACILITY AVERAGE STATEWIDE AVERAGE 50 Did (Does) the therapy help you meet your goals? 89 83 Are your preferences about daily routines carried out? 91 Does this living arrangement help you to be as independent as you want to be? 83 88 100 Did (Do) the therapists help you set goals? 89 Did (Do) you know who to speak to about your therapy progress? 100 85 0% 50% Scores represent percent of positive resident responses for each item. 100% *Results based on residents who responded “Yes” to Have you gotten or are you getting special therapies, like physical therapy, occupational therapy or speech therapy, while living at this care facility? Page 4 of 15 RCF Resident Satisfaction Survey 2017 Final Results DOMAIN: CAREGIVERS THE RESERVE OVERALL DOMAIN SATISFACTION SCORE FACILITY 88.1 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 87.9 SATISFACTION SCORE Do the people who work here ever get angry at you? (Score shows percentage of residents answering "No.") FACILITY AVERAGE STATEWIDE AVERAGE 67 88 Do the people who care for you explain your care and services to you? 80 84 Do you feel confident the people who work here would come quickly anytime you needed help? 83 Do the people who work here check on you often enough to see if you need anything? 83 81 89 100 Do the same people take care of you most of the time? 84 Are you given opportunities to actively engage in maintaining your health and wellness? 100 91 Do the people who work here encourage you to be as independent as you are able to be? 100 91 Do the people who work here do things the way you want them done? 100 90 Are the people who work here knowledgeable about your medical conditions and treatments? 100 91 0% 50% Scores represent percent of positive resident responses for each item. Page 5 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results DOMAIN: MEALS AND DINING THE RESERVE OVERALL DOMAIN SATISFACTION SCORE FACILITY 90.0 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 73.4 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE 67 Do you have input into the food that is served? 58 80 79 Does the menu change often enough? 80 Do you get your favorite foods here? 67 100 Do you like the food here? 83 100 Do you look forward to mealtimes? 80 0% 50% Scores represent percent of positive resident responses for each item. Page 6 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results DOMAIN: ENVIRONMENT THE RESERVE OVERALL DOMAIN SATISFACTION SCORE FACILITY 95.2 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 95.1 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE 83 Is it very clean here? 97 83 Is it easy for you to get around in your room (or apartment)? 96 Do you feel you have enough privacy? 100 95 Can you find a place to be alone when you want to be alone? 100 96 100 Are your personal items safe here? 92 100 98 Do you feel safe here? 100 Can you enjoy the outdoors when you want to? 91 0% 50% Scores represent percent of positive resident responses for each item. Page 7 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results DOMAIN: FACILITY CULTURE THE RESERVE OVERALL DOMAIN SATISFACTION SCORE FACILITY 91.0 FACILITY INDICATORS RANKED LOW TO HIGH STATEWIDE 85.9 SATISFACTION SCORE FACILITY AVERAGE STATEWIDE AVERAGE 75 Are you friends with anyone who lives here? 82 Are you encouraged to speak up about things you don’t like here? 80 80 80 Are your concerns taken care of in a timely way? 89 83 Are you involved in decisions about your care? 72 Would you highly recommend this residential care facility to a family member or friend? 100 91 100 Do the people who work here seem happy to work here? 94 Do the people who work here go above and beyond to give you a good life? 100 87 100 Do you feel included in life here? 89 0% 50% Scores represent percent of positive resident responses for each item. Page 8 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results THE RESERVE A CLOSER LOOK: MOVING IN YES NO DON'T KNOW Do you remember what it was like when you first moved in here? 100% Were you given enough help to learn how things work here? 100% Did you feel warmly welcomed as a new resident? 100% 0% 50% Due to rounding, percentages may not add up to 100% Page 9 of 15 100% RCF Resident Satisfaction Survey 2017 Final Results A CLOSER LOOK: SPENDING TIME THE RESERVE YES NO DON'T KNOW Do you usually enjoy how you spend your time? 83% Do you have something to look forward to most days? 17% 67% Do the people who work here keep you connected to the community? 17% 17% 83% Are you given plenty of opportunities to do things that are meaningful to you? 17% 67% Does this facility provide plenty of opportunities to go on outings and special events? 33% 83% Do you like the activities that are provided here? 17% 67% Do you spend too much time waiting for things? 17% Does this facility [or facility name] provide enjoyable things to do on the weekends? 33% 17% 67% 50% 0% Page 10 of 15 50% 50% 100% RCF Resident Satisfaction Survey 2017 Final Results A CLOSER LOOK: CARE AND SERVICES THE RESERVE YES NO DON'T KNOW Are your preferences about daily routines carried out? 83% 17% Does this living arrangement help you to be as independent as you want to be? 83% 17% Have you gotten or are you getting special therapies, like physical therapy, occupational therapy or speech therapy, 33% 67% Did (Do) the therapists help you set goals? 100% Did (Does) the therapy help you meet your goals? 50% Did (Do) you know who to speak to about your therapy progress? 50% 100% 0% Page 11 of 15 50% 100% RCF Resident Satisfaction Survey 2017 Final Results A CLOSER LOOK: CAREGIVERS THE RESERVE YES NO DON'T KNOW Are the people who work here knowledgeable about your medical conditions and treatments? 100% Do the people who work here do things the way you want them done? 67% Do the people who work here check on you often enough to see if you need anything? 33% 83% Do the people who work here encourage you to be as independent as you are able to be? 17% 100% Are you given opportunities to actively engage in maintaining your health and wellness? 33% 67% Do you feel confident the people who work here would come quickly anytime you needed help? 83% Do the people who work here ever get angry at you? 67% Do the people who care for you explain your care and services to you? 67% Do the same people take care of you most of the time? 17% 33% 17% 83% 0% Page 12 of 15 17% 17% 50% 100% RCF Resident Satisfaction Survey 2017 Final Results A CLOSER LOOK: MEALS AND DINING THE RESERVE YES NO DON'T KNOW Do you get your favorite foods here? 67% 17% 17% Does the menu change often enough? 67% 17% 17% Do you have input into the food that is served? 33% 17% 50% Do you like the food here? 100% Do you look forward to mealtimes? 100% 0% Page 13 of 15 50% 100% RCF Resident Satisfaction Survey 2017 Final Results A CLOSER LOOK: ENVIRONMENT THE RESERVE YES NO DON'T KNOW Is it very clean here? 83% 17% Is it easy for you to get around in your room (or apartment)? 83% 17% Can you enjoy the outdoors when you want to? 83% 17% Do you feel you have enough privacy? 100% Can you find a place to be alone when you want to be alone? 100% Are your personal items safe here? 100% Do you feel safe here? 100% 0% Page 14 of 15 50% 100% RCF Resident Satisfaction Survey 2017 Final Results A CLOSER LOOK: FACILITY CULTURE THE RESERVE YES NO DON'T KNOW Are you encouraged to speak up about things you don’t like here? 67% 17% 17% Are your concerns taken care of in a timely way? 67% 17% 17% Are you involved in decisions about your care? 83% Do the people who work here seem happy to work here? 17% 100% Do the people who work here go above and beyond to give you a good life? 83% Do you feel included in life here? 17% 100% Are you friends with anyone who lives here? 50% Would you highly recommend this residential care facility to a family member or friend? 17% 33% 100% 0% Page 15 of 15 50% 100% RCF Resident Satisfaction Survey 2017 Final Results