JOYCE SHANAHAN 17 Pine Valley Cir, Ormond Beach, FL 32174 Phone: 386-405-5205/386-341-8931 Email: jshanahan5@cfl.rr.com OBJECTIVE I am an ICMA credentialed manager. I am a highly ethical, results-driven, strategic leader with a strong customer service focus and commitment to the community. It is important for me to maintain an environment of credibility, integrity, and transparency, to foster positive and productive relationships with the City Council, staff, and the community. PROFESSIONAL EXPERIENCE City Manager - City of Ormond Beach, FL February 2009- present Job Responsibilities: The City of Ormond Beach is a northeastern Florida coastal community of 35 square miles and a population of 40,000. Ormond Beach is a full-service city providing the full array of municipal services including: general government, police, fire, public works, public utilities, information technology, planning and building services, finance and budget, human resources, economic development, a municipal airport, as well as leisure and cultural services. The City has two CRA districts. The City has a General Fund Budget of $31 million and an all funds budget of $78 million. I provide oversight to 371 employees. Accomplishments: ▪ Maintained the 3rd lowest millage rate in Volusia County, without decline in municipal service levels. ▪ Reduced general employee pension costs by almost 25%; by developing a defined contribution plan for new hires. ▪ Revitalized the City’s downtown core with underground utilities, decorative lighting, landscaped medians, traffic calming and provided CRA grants for facade improvements. ▪ Successfully managed and effectively led the City through the process of clean-up, recovery, restoration and reimbursement of two major hurricanes in 11 months (Hurricane Matthew Oct 2016 and Hurricane Irma Sept 2017). ▪ Developed a Growth Assistance Plan (GAP) to provide incentives for new businesses bringing high wage jobs to our community. ▪ Assisted an existing statewide property insurance provider with a Growth Assistance Plan, to retain them in our community. They are in the process of constructing a $30M/130,000sf building and with 350 employees. (Opening 2019). ▪ Constructed a 4-acre Beachfront Park with 600 linear feet of beachfront and park amenities, along with 98 parking spaces. This was done with assistance from the Trust for Public Lands, a citizen-led, revenue bond referendum and a cooperative interlocal agreement with Volusia County. ▪ Completed $20 million dollars in infrastructure improvements at our sewer treatment plant. ▪ Constructed an Environmental Discovery Center in 2016, where the City fosters an awareness and appreciation of the natural environment by providing a facility offering stimulating environmental education programs that inspire our residents to be active stewards of their surrounding natural resources. ▪ Created an annual strategic planning process with the City Commission to set goals and objectives which guide the City’s future. ▪ Developed a 6-month/6-part civic engagement initiative. It focused on key areas of interest to provide the Commission with feedback from our residential and business community in order to update the strategic plan. ▪ Developed strong relationships with the community through volunteerism and programs such as “Walking with the Manager” (2 mile walk with the manager and residents, held once a month) and quarterly “Meetings with the Manager”. These programs provide informal opportunities for residents to interact with the City. ▪ Developed and fostered positive working relationships with employees and the city’s three employee unions. ▪ Developed “Field Day with the City Manager”. One day per month, I work with a different department and I do the job of an employee. ▪ Developed an employee leadership certification program, to provide employees with skills and training to prepare them for career advancement. ▪ Developed workshops to help address questions about airport noise abatement issues and regulations. Worked with the residential community to achieve some degree of abatement. ▪ For many years, the City has earned the GFOA Distinguished Budget Presentation award and the GFOA Certificate of Achievement for Excellence in Financial Reporting. City Manager - City of Fort Walton Beach, FL Nov 2003 – Dec 2008 Interim City Manager – City of Fort Walton Beach, FL August 2003 – Nov 2003 Job Responsibilities: The City of Fort Walton Beach, FL is a northwest Florida coastal community of 7.2 square miles and a population of 21,000. Fort Walton Beach is a full-service city providing the full array of municipal services including: general government, police, fire, public works, public utilities, information technology, planning and building services, finance and budget, human resources, economic development, leisure and cultural services and two18-hole municipal golf courses. The City has one CRA district in the downtown area. The General Fund Budget was $21 million/all funds $36 million. I also provided oversight to 324 employees. Accomplishments: ▪ Developed a Budget Policy Workshop to receive direction from the City Council on annual tax and policy issues, and to provide an opportunity for enhanced citizen input into the process. ▪ Designated the City‘s Commerce and Technology Park as a brownfield, to provide opportunities for Phase 1 Environmental Site Assessment and access to clean-up funds. ▪ Developed an intergovernmental partnership with Okaloosa County o Sold a portion of City Property to the County for a proposed County Judicial Center Annex o Developed an agreement with Okaloosa County to take over the City’s sewer treatment services (agreement completed after I left the City). ▪ Completed major capital upgrades to our water system including 2 new water tanks, increasing the City’s water storage capacity by 850,000 gallons. Page 2 RESUME: JOYCE SHANAHAN ▪ Completed a new water main line to provide much needed redundancy for our water system. ▪ Revitalized the City’s Great Neighborhood Partnership Program, through monthly meetings and community forums. This was a grass roots, civic engagement initiative with the City’s 13 neighborhoods. ▪ Partnered with the local community college to develop an Emerging Leadership Institute for city employees, to provide them with leadership and supervisory training. ▪ Created an annual strategic planning process with the City Commission to set goals and objectives to guide the City’s future. ▪ Developed regulations requiring the inspection and registration of private sanitary sewer lift stations, for multifamily dwelling units, which was a major City Council water quality initiative. ▪ Successfully managed and effectively led the City through the process of clean-up, recovery, restoration and reimbursement from major hurricane Ivan in 2004. Council-Appointed Finance Director November 1997 – August 2003 Job Responsibilities: The City Finance Director position was a council-appointed position, that reported to the City Council, but worked under the supervision and control of the City Manager. I was responsible for the City’s financial systems including, budget, accounting, audit, debt financing and management, cash management, pension fund administration, payroll, accounts payable, accounts receivable, treasury, business licensing and utility billing. Accomplishments: ▪ Held budget growth to less than 1%, while maintaining the same level of services. ▪ Privatized the tennis center operations and a portion of right-of-way maintenance. ▪ Developed and implemented plans for the Fire Dept to provide Advance Life Support Services. ▪ Developed an operations and capital improvement plan to restore confidence in the golfing public in the City’s Municipal Golf Courses. ▪ Earned the GFOA Distinguished Budget Presentation award and the GFOA Certificate of Achievement for Excellence in Financial Reporting for many years. ▪ Achieved clean audits without material weaknesses. ▪ Developed and implemented cross-training program for finance staff to provide enhanced customer service. ▪ Developed key performance indicators for the city. Chief Financial Officer /Asst. Nursing Home Administrator - Shenandoah Valley Westminster Canterbury Continuing Care Retirement Community, Winchester, VA October 1995 – October 1997 Job Responsibilities: Shenandoah Valley Westminster Canterbury was a 44 acre/220 member continuing care retirement community with an $8 Million budget and 135 employees. I was responsible for all financial aspects of the corporation, including budget, payroll, accounting/auditing and Medicare reimbursement. In addition to my financial duties, I provided direct supervision to the 80-bed health center which provided skilled and intermediate nursing care, as well as assisted living services. Accomplishments: ▪ Developed the Administrator-On Call program to provide enhanced level of support services to residents 24/7. ▪ Developed and implemented a residential satisfaction survey, achieving a satisfaction rating 97%. Page 3 RESUME: JOYCE SHANAHAN ▪ Developed an innovative staff volunteer program providing reading, visitation, and art/recreation therapy to residents. ▪ Achieved the highest rating from the State Licensing Board with zero deficiencies in skilled and intermediate nursing care. ▪ Achieved CARF accreditation status beginning in 1996. ▪ Completed my Administrator-in-Training program and completed my state and national licensing exams to become a licensed nursing home administrator. (License has lapsed) Management Services Director – City of Winchester, VA 1992-1995 Risk Manager – City of Winchester, VA 1989-1992 Tax Field Auditor – City of Winchester, VA 1987-1989 Job Responsibilities: The City of Winchester is in northern Virginia about 70 miles west of Washington, DC. It encompasses 9.2 square miles with a population of 20,000. I was originally hired as the Tax Field Auditor in December 1987, promoted to Risk Manager (while still retaining tax field auditor responsibilities) in December 1989 and then promoted to Management Services Director in December 1992. I provided oversight to City finance and management functions including: debt management, assisted the City Manager in development of the $70 Million budget, prepared historical analyses of revenue and expenditures and assisted in the preparation of the comprehensive annual financial report. I was responsible for 4 divisions: a) purchasing and supply b) central stores c) insurance and risk management and d) tax field auditing of local taxes. Accomplishments: ▪ Assistant Project Director of “The 2020 Community Vision Project Task Force”, an award winning intergovernmental community visioning project, involving over 160 citizens and community leaders, to develop plans for the future of the community. ▪ Consolidated facility maintenance services with the Winchester School District to reduce costs while maintaining the same level of services to both organizations. ▪ Privatized a portion of the City’s central store function to reduce expenses and provide just-in-time office supply inventory. ▪ Implemented a delinquent tax collection and audit program collecting over $1Million in business and personal property taxes. Finance Director City of McKeesport, PA 1985-1987 Job Responsibilities: The City of McKeesport, PA, a former steel manufacturing community located 30 miles southwest of Pittsburgh, with a population, of 28,000. I was responsible for all financial affairs of the City including the preparation of the $10M budget and I provided oversight of 11 employees. EDUCATION University of Pittsburgh -PA Masters of Public Administration Page 4 RESUME: JOYCE SHANAHAN University of North Carolina- Greensboro, NC Bachelor of Arts -Political Science AWARDS AND ACKNOWLEDGEMENTS ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ 2017 50 Most Influential Women in Business, Daytona Beach News Journal 2015 Essential Piece Award Business, Florida Business Watch 2013 City Manager of the Year, Volusia League of Cities 2012 Influential Women in Business, Daytona Beach News Journal 2011 Sliver Star Manager of the Year, Volusia League of Cities 2011 Rotarian of the Year, Rotary Club of Daytona Beach, FL 2010 Bronze Star Manager of the Year, Volusia League of Cities 2008 Finalist City Manager of the Year, Florida League of Cities 2007 Rotarian of the Year, Rotary Club of Fort Walton Beach, FL 2007 Athena Award Nominees - Fort Walton Beach/Destin and Walton Chambers of Commerce 2006 Finalist City Manager of the Year, Florida League of Cities COMMUNITY INVOLVEMENT ▪ ▪ ▪ ▪ ▪ ▪ 2018 Board Chair – United Way of Volusia and Flagler Counties 2018 Board Chair – Pace Center for Girls 2017 President – Rotary Club of Daytona Beach 2012-2013 – President of the Florida City and County Management Association Board Chair – United Way of Okaloosa and Walton Counties 2007 Board Member – Rotary Club of Fort Walton Beach, FL REFERENCES – PLEASE ADVISE BEFORE CONTACTING REFERENCES ▪ ▪ ▪ ▪ ▪ Ed Kelley, Chair, Volusia County Council 386-235-6000 (Former Mayor of Ormond Beach, FL) Pam Brangaccio –City Manager of New Smyrna Beach, FL 727-424-2109 Ted MacLeod, Former Asst. City Manager Ormond Beach -386-299-0486 Michael Beedie – City Manager of Fort Walton Beach, FL 850-833-9612 Additional References Available Upon Request. Page 5 RESUME: JOYCE SHANAHAN