Statement from Philip van Leeuwen, Nordia October 10, 2018 We cannot comment on the work we do for specific clients, but we can assure you that our customer service approach is totally focused on providing the highest level of service and satisfaction for each customer interaction we have. That is what our reputation is built on. All of our customer service specialists are also bound by a strict Code of Conduct and a Code of Ethics. Finally, customer service work can be challenging at times. That’s why we work hard to provide our employees with the best conditions, training, tools and support to perform their work in a safe, respectful environment. People are the essence of our business, so their health and welfare is our number one priority. If employees feel stressed about their performance and the expectations of the job, we work with them to look for solutions to address the issues. It is part of the reason why for the last four years in a row, more than 8 out of 10 Nordia employees recommend us as an employer.