November 2, 2018

rs. iota rite raves

   

Dear Mrs. Graves,

am writing to you following our conversation on Monday. As we discussed. while we warn" to assist you
by providing the information you requested, we must con'nfily with privacy laws which require
us to obtain written confirmation of your sole executorshio of Mr. Graves? estate lot us to disclose any
information about his account.

What we can do, pending the oxecutorship documents, is provide you with sonnet 
Mr. Graves Was a Canadian Tire Bank credit card hoiitier i'ieiggirn'iine in t-i-a-irlv When custome rs with
credit protection fall into arrears, Canadian Tire Bank has in in them {-lWidl'E? of how
their credit: protection insurance coverage could apply, I'l'irough letters anti phone those processes
were followed in Mr. Graves? case and the process was discussed Wli'i'l you it: April and August of this
year.

Unfortunately, we are not in a position to assess Mr. Graves" eligibility tor igtt'ariel?its. "that assessment is
made by our insurance provider as part of the claims acljutiication process that is initiated by the filing of
a claim. 1 can confirm that the amount of creditor insurance neitl was far less than the
amount otdebt that Canadian Tire Bank has forgiven As we have prizzviouslv we will not
pursue coltection of the balance on the account under this: t:ircumstances.

In accordance with your original request, we are oi't?iviriing a copy oi this leilt?ri lo the CBC.
We wish to reiterate hovv sorry we a ra for your loss.

Yours/truly,

 

Derek Moore
AVP, Collections 8: Recoveries
Canadian Tire Bank

Copy:

Erica iohnson, Senior Investigative Reporter, CBC. News: Go Public
Enza Uda, Producer, CBC News: Go Public

Faye 

  

TIRE CORPORATION, 
2180 YONGE ST. PO. BOX 770, STATION K, TORONTO, CANADA iv?liili" li'v?il

?magi ?sci:
TELEPHONEWS) 480-3000 FAX (4163) 544:2715 ii ?i