Dear residents and families,
On Monday night, 17th September the first of a two-part series on aged care ‘Who Cares?’ aired on
ABC’s Four Corners program. There will be an additional program aired on Monday 24th September.
The program drew on interviews the ABC investigations team has held with workers and families of
their experiences in aged care and draws on multiple case studies that came to the network’s
attention through a public call for people to share their aged care stories.
There will be many distressing stories aired making complaints of poor quality care.
We believe that all older Australians should be able to expect high quality care and strive to provide
that each and every day at May Shaw Health Centre. Currently we are under review due to 2 issues
of non-compliance. We are striving hard to ensure these are be lifted in the near future.
We share the dismay felt by the community when older Australians and their families are hurt by
poor or negligent care.
If you or your family have any concerns about the care you (or your loved one) is receiving, please
contact myself or a member of our care team.
If you prefer or feel more comfortable, you can directly contact the Older Persons Advocacy Network
(OPAN) for advice and support or make contact with the Australian Government’s Aged Care
Complaints Commissioner:
•
•

Older Persons Advocacy Network (OPAN): http://www.opan.com.au/advocacy/ on 1800700
600
Australian Government’s Aged Care Complaints Commissioner:
https://www.agedcarecomplaints.gov.au/internet/accc/publishing.nsf/Content/Home on
1800 550 552

We at May Shaw remain committed to providing the highest quality care and are here to support
you and discuss any queries or concerns you may have with the issues raised by Four Corners or any
other matters particularly regarding our non-compliances.

Yours sincerely.
Julie
Julie Orr
CEO