Case Document 1-1 Filed 12/06/17 Page 1 of 57 COMPOSITE EXHIBIT 1 1 Case Document 1-1' Filed 12/06/17 Page 2?of 57 Int. CL: 42 Pi us. Cl?: 1 or 00 and 101 Reg. No. 2,411,329 United States Patent and Trademark Of?ce Registered Dec. 5, 2000 SERVICE MARK PRINCIPAL REGISTER DIAMOND RESORTS INTERNATIONAL CLOOBECK ENTERPRISES (NEVADA CORPORA- N0 CLAIM IS MADE 0 THE. EXCLUSIVE RIGHT TO USE APART 37'45 LAS VEGAS BOULEVARD SOUTH FROM THE MARK AS SHOWN. LAS VEGAS, NV 90405 SN 754546.039. FILED 2424999. FOR: HOTEL SERVICES. CLASS 42 (us. CLS. 100 AND 101). AISHA CLARKE, ATTORNEY FIRST USE. 2414999; in: COMMERCE 2?11?1999. Case Document 1-1 Filed 12/06/17 Page 3 ofi57 Int. CL: 36 U.S. Cls.. 100, .101, and 102 Reg. No. 2,432,190 United States Patent and Trademark Office Registered Feb. 27, 2001 SERVICE MARK PRINCIPAL REGISTER DIAMOND RESORTS INTERNATIONAL CLOOBECK. ENTERPRISES (NEVADA CDRPORA- N0 CLAIM IS MADE TO THE EXCLUSIVE RIGHT TION) - TO USE APART 3?145 LAS VEGAS BOULEVARD SOUTH FROM THE MARK AS SHOWN. - LAS VEGAS, NV 89109 . SN FILED 2?22?4999. FOR: REAL ESTATE TIME SHARING SERVICES, IN CLASS 36 (US. CLS. 100, 101 AND 102). VERNA BETH RIRJB, EXAMINING ATTORNEY FIRST USE 2?41?1999: 1N COMMERCE 2414999. Case Document 1-1' Filed 12/06/17 Page 4- of 57 TRADEMARK ASSIGNMENT Electronic Version v1.1 Stylesheet Version v1.1 SUBMISSION TYPE: NEW ASSIGNMENT NATURE OF CONVEYANCE: ASSIGNS THE ENTIRE INTEREST AND THE GOODWILL CONVEYING PARTY DATA Name Formerly I Execution Date II Entity Type I [croobeck Enterprises - 10i30i2006 NEVADA RECEIVING PARTY DATA Name: Diamond Resorts, LLC Address: 745 Les Ve as Boulevard South ity: Las Vegas NEVADA Postal Code: 89109 Type: LIMITED LIABILITY COMPANY: NEVADA PROPERTY NUMBERS Total: 2 Property Type Number Word Mark Registration Number: 2411329 DIAMOND RESORTS INTERNATIONAL Registration Number: 2432190 DIAMOND RESORTS INTERNATIONAL c: CORRESPONDENCE DATA :2 Fax Number: (310)286-0488 Correspondence be sent Via US Mari when the ?x affempt is unsuccess??. Phone: 310?286-0377 Email: gheoker@hh.oom Correspondent Name: The H'eoker Law Group Address Line 1: 1925 Century Park East Address Line 2: Suite 2300 - Address Line 4: Los Angeles, CALIFORNIA 90067 ATTORNEY DOCKET NUMBER: 13850.905 NAME OF SUBMITTER: Gary A. Heoker, Esq. Signature: {Gary A. Heoker, Equ A A BK 900061469 00341 a 0108 Case Document 1-1 Filed 12/06/17 Page 5 of 57 Date: 10/319006 Totai Attachments: 1 Assignment to Diamond#page1.tif TD A Dl< KttL: uuar-nu 0109 Case Document li-l Filed 12/06/17 Page 6 of 57 October 30, 2006 Maria T. Gtammanoo, Esq. THE HECKER LAW GROUP. PLC 1925 Century Park East Suite 2300 Los Angsles, Callfornla 90067 Email: (310) 286?0377 ext. 430 Phone (310} 286~0488 Fax RE: DIAMOND Reg. Nos. 12411329 and 2432190 (the ?Marks?? Dear Maria: This letter shall confirm that Cloobsck Enterprises, a Nevada corporation, has assigned and transferred all and any rights, title. goodwill and other interests that it may have had in, to and under the Marks in Diamond Resorts. LLC. Sincerely, Richard . . .. .. . Authorized Agent for Cloobeok Enterprises I am Hanna? anllt a I the (709? 951??100 (WWHEI A RECORDED: 005413 0110 Case Document 1-1 Filed 12/06/17 Page 7 Of 57 TRADEMARK ASSIGNMENT ll Electronic Version V1.1 Stylesheet Version V1.1 SUBMISSION TYPE: NEW ASSIGNMENT NATURE OF CONVEYANCE: ASSIGNS THE ENTIRE INTEREST AND THE GOODWILL CONVEYING PARTY DATA Name FOrmerIy Execution Date ll Entity Type LIMITED LIABILITY DIAMOND RESORTS, LLC. 07/131200? COMPANY: NEVADA RECEIVING PARTY DATA - iName: RESORTS HOLDINGS, LLC. IStreet Address: ?3745 LAS VEGAS BOULEVARD SOUTH 1 low: VEGAS i StateICountry: Postal Code: ?89109 Entity Type: LIABILITY COMPANY: NEVADA PROPERTY NUMBERS Total: 2 Property Type Number Word Mark' Registration Number: 2411329 DIAMOND RESORTS INTERNATIONAL Registration Number: 2432190 DIAMOND RESORTS INTERNATIONAL CORRESPONDENCE DATA Fax Number: (310)556?2209 CorreSpOndence will be sent Via US Mar? when the fax affempt r19 unsuccessmi. Phone: 810 556 7881 Email: mkleinberg@ehrisgIase.com Correspondent Name: MARVIN H. KLEIN BERG Address Line 1: 10250 CONSTELLATION BLVD, Address Line 2: 19th Floor Address Line 4: LOS ANGELES, CALIFORNIA 90067 ATTORNEY DOCKET NUMBER: 15338 NAME OF SUBMITTER: MARVIN H. KLEINBERG Signature: {marvin h. kleinberg/ I ?I?ll It ?In: 900082017 - REEL: 003532 I-RAWIE: 0469 Case Document 1-1 Filed 12/06/17 Page 8 of 57 Date: 0711712007 Total Attachments: 1 sourceleAMOND RESORTS#page1.tif A .- REEL: (303532 FRAME: 0470 Case Documeht 1-1 Filed 12/06/17 Page of 57 ASSIGNMENT WHEREAS DIAMOND RESORES, LLC, a limited liability campany. organized and exieting under-the lawe of the state at Nevada and having ita principal place of bueinese in the city of has Vegas, state of Nevada, hat acquired and need in its butineea and is the sole owner of the Txademamk tat out helbw, which mark is regiatatad on the Pxinoipal Register of the United States Patent and Trademark Office; and the good will of the business appurtaining thereto; WHEREAQ DIAMOND RESORTS LLC, a limited liability company organized and existing under the laWs of the State cf Nevada and having its principal place cf business in the tity at Las Vegaa, state of Nevada, has succeeded to the entire businees Of RESORES. LLC. a: porticn thereof to which the mark pamtaime, is daaircue of acquiring all at the right title and interest in and to the Trademark and the gamd will of the businaas or partion thereof appurtaining thereto. THEREEORE, for good and valuable donsideration, receipt of which is hereby aaknawledge?, said DIAMDED REEORES, dpea?hereby sell, asaign, an? tranafer untu the said DIAMDND HOLDINGS, all right, title and interest in and ta the follawing mark, together with all or SO much of the geod will cf the business as is eymholized by the mark as of the date set ferth below, at well as the right to sue for past infringements. Hawk Rag. N0. Isaue Date RESORTS ENTERNREIONQL . Fab. 7, 2001 DIAMOND RESORTS 2:4l11329 Dec. 5; 2000 Date: DIAMOND LEG By Richard Cloobeck Executive Vite President runncunnK' RECORDED: 0711712001 . KttL: rrmw'lE: 0471 Case Docum?nt 1-1 Filed 12/06/17 Page 10 of 57 mm 5mm of @mem ?annel: ?atate? 33mm anti TEmhematk 0.9mm It?? DIAMOND RESORTS Reg. 0. 3, 746, 815 DIAMOND RESORTS HOLDINGS (NEVADA LIMITED LIABILITY CDMEANY) Registered Feb 9 2010 10600 WEST CHARLESTON BLVD LAS VEGAS, NV80135 Int. CL: 36 FOR: REAL ESTATE EQUITY SHARING, NAMELY, MANAGEVG AND ARRANGING FOR (JO-OWNERSMP OF REAL. REAL ESEATE TIME VACATTDN REAL ESTATETTME SHARE EXCHANGE VACATTON REAL ESTATE SERVICE MARK INCL ASS 36 (DE 01.3 100,101 AND102). PRINCIPAL REGISTER FIRST USE 345?2000; IN COMMERCE 3-3-2000. MARK CONSISTS OF STANDARD CHARACTERS WITHOUT CLAIM TO AN PAR- TICULAR FONT, STYLE, SIZE, 0R COLOR. OWNER OF 1.1.3. REG. NOS. 2,411,329, 3,633,049. NO CLAIM IS TO THE. EXCLUSIW RIGHT TO USE APART FROM THE MARK AS SHOWN. SEE. N0. 77399323, FILED 8-6-2009. APRIL EXAMNIN (3r Direunu uttllu Lniwd Slum Parent and limit-mark Of?ce Case DocNment 1-1 Filed 12/06/17 Page 11 of 57 (691?th HI @1119 I Emmy SIREN iBatmt Sun ?ltrahemark @t?fite DIAMOND LOYALTY Reg. No. 4,067,822 DIAMOND RESORTS HOLDINGS, LLC (NEVADA LIMITED LIABILITY . 3745 LAS VEGAS BLVD. SOUTH Reglstered Dec. 6, 2011 LAS VEGAS, NV 39109 Int. Cls.: 36, 38, 43, and FOR: REAL ESTATE EQUITV SHARING, NAMELY, MANAGING AND ARRANGING FOR 45 (IO-OWNERSHIP OF REAL REAL ESTATE SERVICES, NAMELY, RENTAL OF SHORT TERM FURNISHED REAL ESTATE VACATION REAL ESTATE TIME VACATION REAL ESTATE SERVICES, SERVICE MARK IN CLASS 35 (Us. CLS. 100, 101 AND 102). PRINCIPAL REGISTER FIRST USE 12.0.2009; IN COMMERCE 12-0-2009. FOR: PROVIDING FREE INTERNET PROVIDING A DEDICATED WEB PORTAL IN THE NATURE OF PROVIDING ACCESS TO INTERACTIVE ONLINE CHAT PROVIDING DEDICATED RESERVATION TELEPHONE LINES FOR SECURING MODATIONS, IN CLASS 38 (LIST CLS. 100, 101 AND 104). FIRST USE 12-0-2009; IN COMMERCE 12-0-2009. FOR: TRAVEL SERVICES, NAMELY, PROVIDING LODGING INFORMATION SERVICES AND TRAVELAGENCY BOOKING SERVICES FOR ARRANGING FOR ROOMS IN RESORTS, ACCOMMODATION EXCHANGE AND RES ON MAKING ARRANGEMENTS FOR TRAVELERS TO EXTEND LODGING RESERVA- TIONS, REDEEM UNUSED LODGING ONS, OR TO BE ALLOWED TO WAIVE REDEMPTION DATES IN CONNECTION WITH ACCOMMODATION PROMOTIONS. IN CLASS FIRST USE 12?0-2009; IN COMMERCE 12-0-2009. FOR: CONCIERGE SERVICES FOR OTHERS, COMPRISING MAKING REQUESTED PER- SONAL ARRANGEMENTS AND RESERVATIONS AND PROVIDING CUSTOMER SPECIFIC INFORMATION TO MEET INDIVIDUAL NEEDS RENDERED TOGETHER IN A HOTEL AND RESORT, APARTMENT TIMESHARE PROVIDING CUSTOMIZED GIFT BASKETS INCLUDING BATHROOM AMENITIES, IN CLASS 45 (US. CLS. 100 AND 101). FIRST USE 12-0-2009; IN COMMERCE 12?0-2009. Diiecmr {Ifllm [billed Slates I?aIlenl 'I?mdcmu?c Office Case Ddcument 1-1 Filed 12/06/17 Page 12 of 57 Reg. No. 4,067,822 THE MARK CONSISTS OF STANDARD CHARACTERS WITHOUT CLAIM '1?0 ANY PA R- TICULAR FONT, SIZE, 0R comm OWNER OF US. REG. NOS. 2,41 1 .329 AND 2,432,190. SN 77-866,295, FILED 11-5-2009. MATTHEW KLINB, EXAMINING ATTORNEY Page: 2 I RN 4,067,822 Case Document 1-1 Filed 12/06/17 Page 13 of 57 mam?? @tatez of any,? ?HniteiI ?tatea? 39111311113111: ?irahemarh @ffite Id? SHARE THE DIAMOND DIFFERENCE Reg. No. 4,101,489 DIAMOND RESORTS HOLDING, LLC (NEVADA LIMITED LIABILITY COMPANY) . 3745 LAS VEGAS BLVD. SOUTI-I Reglstered Feb. 21, 2012 89109 Int. CL: 36 FOR: REAL ESTATE EQUITY SHARING, NAMELY, MANAGING AND ARRANGING FOR CO-OWNERSHIP OF REAL REAL. ESTATE VACATION REAL ESTATE TIME SHARE EXCHANGE VACATION REA ESTATE TIME-SEA SERVICE MARK VACATION REAL ESTATE TIMESHARE SERVICES, IN CLASS 36 (U.S. CLS. 100, 101 AND 102). PRINCIPAL REGISTER FIRST USE COMMERCE 44-2011. THE MARK CONSISTS 0F STANDARD CHARACTERS WITHOUT CLAIM TO ANY PA R- TICUI..AR FONT, STYLE, SIZE, 0R COLOR. SER. N0. FILED 4?29?201 I. CHRISTOPHER BUONGIORNO, EXAMINING Dirccturu?lw [Jr-Ila] 51m: Mum and Trudemurk emu? Case Document 1-1 Filed 12/06/17 Page 14 Of 57 m??g?g ?tat?? Df Q1119 @111 [tab @tate? 313mm anti Erahemark @ffima DIAMOND RESORTS INTERNATIONAL Reg. No. 4,361,959 DIAMOND RESORTS HOLDINGS, LLC (NEVA DA LIMITED LIABILITY COMPANY) . 3745 LAS VEGAS BLVD. SOUTH Registered July 2, 2013 LAS VEGAS, NV 89109 Int. CL: 35 FOR: REAL ESTATE SALES MANAGING AND OPERATING HOTELS 0F OTHERS, IN CLASS 35 (US. (1.5. 100, 101 AND 102). SERVICE MARK FIRST USE 3-27-2011; IN COMMERCE $27-20: 1. PRINCIPAL REGISTER THE MARK CONSISTS 0F STANDARD CHARACTERS WITHOUT CLAIM TO ANY PAR- TICULAR FONT, SIZE, OR COLOR. OWE OF HIS. REG. NOS. 2,411,329, 3,784,823, AND OTHERS. N0 CLAIM IS MA DE TO EXCLUSIVE RIGHT TO USE APART FROM THE MARK AS SN {is-446,890, FILED HHS-2011. JAMES LOVELACE, EXAMINING ATTORNEY Mung Director of ma United Slate: Palm! mniTndennI-k Dulce Case Document 1-1 Filed 12/06/17 Page 15 of 57 (693?th $10113 Df amen ?tateg 39mm amt; Mammal; @ffim DIAMOND LUXURY SELECTION Reg. No. 4,505,500 Registered Apr. 1, 2014 Int. CL: 43 SERVICE MARK PRINCIPAL REGISTER W?mk A Deputy Director of the United States Palm? and Trademark Office DIAMOND RESORTS HOLDINGS, LLC DA LIMITED LIABILITY COMPANY) 3745 LAS VEGAS BLVD. SOUTH LAS VEGAS. NV 89109 FOR: MAKING RESERVATIONS AND BOOKINGS FOR OTHERS AT HOTELS AND RESID- PROVIDING A WEBSITE FEATURING INFORMATION IN THE FIELD OF HOTELS AND TEWORARY ACCOMMODATIONS FOR RESERVING LODGING ROOMS FOR TRAVELERS, IN CLASS 43 (0.3. CLS. 100 AND 101). FIRST USE 1021-2013; IN COMMERCE 1021-2013. THE MARK CONSISTS OF STANDARD CHARACTERS WITHOUT CLAIM TO ANY PA R- TICULAR FONT, STYLE, SIZE, OR COLOR. SER. NO. 10.24.2011 TASNEBM HUS SAIN, EXAMINI NG ATTORNEY Case Document 1-1 Filed 12/06/17 Page 16 Of 57 - "(151? ?mu 5mm of gmem. ?nite!) Dumas 39mm Run ?irahemark (Biting It}? DIAMOND PLUS POINTS Reg. No . 4,805,164 DIAMOND RESORTS HOLDINGS, LLC (NEVADA LIMITED LIABILITY COWANY) . 10600 w. CHARLESTON BLVD. Registered Sep. 1, 2015 LAS VEGAS, NV 89135 Int. Cls.: 35 and 36 FOR: INCENTIVE PROGRAMS FOR CREDIT CARD USERS, NA MELY, PROVIDING GIFT CARDS, MERCHANDISE, AND TRAVEL AWARDS FOR CREDIT CARD USE As PA RT OF A CUSTOMER LOYALTY PROGRAM, IN CLAS 35 CLS. 100, 10; AND 102). SERVICE MARK PRINCIPAL REGISTER FIRST USE 1014-2014; IN COMMERCE 10-14-2014. FOR: CREDIT CARD INCENTIVE PROGRAMS FOR CREDIT CARD USERS, NAMELY, PROVIDING CASH AND REBATES FOR CREDIT CARD USE AS PART OF A CUSTOMER LOYALTY PROGRAM, IN CLASS 36 (U .S. CLS. 100, 101 AND 102). FIRST USE 1014-2014; IN COMMERCE 10-14-2014. THE MARK CONSISTS OF STANDARD CHARACTERS WITHOUT CLAIM TO ANY PAR- TICULAR FONT, STYLE, SIZE, OR COLOR. OWNER OF US. REG. NOS. 2,411,329, OTHERS. NO CLAIM IS MADE TO THE EXCLUSIVE RIGHT TO USE APA RT FROM THE MARK AS SHOWN. SN FILED 649-2014. HEATHER THOMPSON, EXAMINING ATTORNEY A Director Of the United States Patent and Trademark Of?ce Case Document 1-1 Filed 12/06/17 Page 17 of 57 EXHIBIT 2 AGREEMENT FORM reedhein USA Headquarters Canada?endqumrs 3400 183th 5w sum 2530 Cmvdan Dr WT 300 Minna; New Baanh CA WA 9303? Surrev,?c VBIGTB 1/7/16 1355-733?3434 ?ii? U5. Fax: 0-425-390-0555 In Farm" . Tyler Feliczak Owner/Client Information ?Nlm lPhanu 1 I .. lmamtmonumm: c'uy 9mm. cougar ammo-tam: lam" Randi-m Cummangg . CA USA 91701__? I Payment Information Timeshare Exit Fee $549590 EACH (mammal Amt. Discnunts I5260.OD ?macmnmus Amt. .00 cardm Total Other 00's: Enter Name an Bird Amt. . Total Prune $4,935.Selm?ne mm Em cw Downpavment I $4,935.00 Slgnutlfre intuit I A010 Balance Due $0.00 2 s?Iecmne .390th .. I nfO I'm ati?n 53mph! Nu mbar ul?Timeshares ?ex?lb ?1th Balance Owing 1 Exits m: aalam Dmiing 0 f?lmlw Wrellmk version 15.10.29 EXHIBIT 2 Case . Document 1-1 Fil?d 12/06/17 Page 19 of 57 TIMESHARE DESCRIPTION SHEET reedhein USA Hoadqu asters Canada Headquarlm ?sums? 3400 13311151 SW, Smite 300 2630 Croydon Dr WA 98037 Suite 200 1?355-v33?3434 Surrev, BC V32 SI 3 1.3.5. 1425-3138?1595 uwnarmamr-m Club name: [Diamond Resorts I Unarmed Pmperw or Polnts DLease Term Ending 0w mar It: 15580245 An nual Palm: ?anked minis: Website Pass-word Anniversary Month Hamlin n1 an an D3 Bl) Timeshare Usa anatinn mAnnual Driven DOdd ?ennlal StatefPl'?v. CA Out of Cam :1th .Fluating Week DFIxed Week or ll Acct. ll .1 . DUpgmded In (Yam) Maintenance: Fees paid initial: 3&3. How much are your Malnt. Flies? $167.23 How often? ?marlin-Iv . Initial: I . IJ?scthe If?ther lines past due amaunt?= 34310:) Elm/A Initial: {If} EJ noes Include taxes? .Yes Duo If not. how muchr? automatically withdrawn? Ulric: .No {Also NO If In process of turning all Special ?ue? mm: mm: If yea, amount clue? Initial: . Approninmm Mortgage Lien owed $4,740.86 Payment $179.04 initial: 'wgl i Are yaur Marlgage Payments (or Other lien payments} Currant? [311:5 .No DNA Initial: ?3531'?3 5:4. .. How much are Marta-age Paymems behind? 51179.04 Initial: lh?ic?l lihodl?llst .. . DA: Inch (Original Contract Documents. UExit Agreement nhttach a Recam Maintunanw I?m: Statement UAamunwnt I arm Dilemma! Picture Identi?cation {Drivcr' 5 License or Gov't [*hotn ID) ?Althle'lx?lti?ll Farm Owner' 5 Phone Number: Owner?s Cell Number? Ril??h? E-mail:? Mailing Address: Cuuamonn I CA [91?01 Own?rr?s Number. Dwnur's mu Phom Numberi? . Email: Mailing Address: I By signing belnw, you uckriuwluclgc this Farm has bean carefully reviewed and yam ham: supplied tum and accurate lnformatlnn. '5i3llature: Datmlirim 7 . 2.0M- Case Document 1-1 Filed 12/06/17 Page 20 of 57 EXHIBIT 3 timeshare??am '31; 1?89th USA . ?Hams VGLIR RUTE F5 RM TIMESHME I 5.55.: - - #5161355mm; . - . . mlnmamm ma ?tment: . Dwain Parlilaht mam ?me ng?g Egg; an}: Balm ?re-nah - ma Pay-um me i am: menus mm warm par-?lmund Hearts i $658 1 $155 1; 512155 Mammy HalnzF-ees Tataltastper?fw jganis . Which cf these weuicl gnu rather pay? ix 4f . 113a! 15Fs1+speaat W'sl?ext ree?hem 1:43; Future mg Pm? me 9MB. Em Fee fatal ms! - ?31.95 i' 1-3 :5 4? 35:; 939 f-?m a $4 54-2-2: sin 242:1: Mac-51 #5113: ?555 hi 593521.:er 11th F1551- 35.52560 ?ned: [$585 9522-536? mm: r435: 4151200 EXHIBIT 3 Case Document 1-1 Filed 12/06/17 Page 22 of 57 EXHIBIT 4 Case Document 1-1 Filed 12/06/17 Page 23 of 57 EXHIBIT 4 .. timeshareemtteam Date: (11fo 16 REED HEIM 3t ASSOCIATES 3400 138"Ht ST SW Suite 300 WA 93037 TIMESHARE ownen exn' AQREEMENT owneris): mains Easg [include All Dwners]; Islam referred to herein as the the ?you? or "your". Timeshare Exit Team: REED ASSOCIATES a Washington limited liability cnmpany; is referred to harain as or OWNER dealt-as to transfer hi?fher ?Timeshare? ownership. he. transfer titla andlor membarship 310 rug with all associated ?nancial obligations (milectiveiy. the ?Timeshare Ownership?) with the fallowing resort, vacation hr timeshare club: While "iiesur?. REED HEIN pmuldas their clients with a safe and secure: transfer strategy for their Timeshare Ownership, and gun rantea as set forth herein. REED desires to mature your ultimate objective; ta and your 'l'imeishare Ownership and all the associated ?nancial ohligntians. For and in mnsideration of their mutual and/?r respectiva hane?ts, obiigatinns and covenants as set furth herein, for which the bargaining for, the raceipt of and the suf?ciency 0f which are hereby acknowledged, the undersigned parties agree as follows: BEE AMOUNT REED "Fee Amount? for this Agreement is $4935.00 The Fee Amount is payable in full upon the signing nf this Agreement, unless a financing dacun'ient for delayed payment is Simuitaneouslv signed, in which (1356 such financing document is harein incorporated by this reference. The Fee Amount, and any part thereof, becomes immediately nun" refundable as may he set furth- herein regarding the Guarantee. FEE COSTS Under this Agreement there are absolutely nu 1:2an service fans at closing costs to he awed or paid bv the CUENT to REED HEIN. Hawaiian some restarts may raqu?ire a cancellation fee. or similar fee to and Di? exit an and such feeis) may be required in your cage. These fees will be nu grnatar than the Page 1 Initialis} Data 7 ?15 case Document 1-1 Filed 12/06/17 Page 24 of 57 amount of this current year?s maintenance fee. if so, the CLIENT will he required to pay that fee to the Resort for is successful unit. in addition, some resorts require all post maintononco fees to ho paid upon the oompietiull of on exit. if required, these post maintenance fees will he paid by the CLIENT. Whether accepted by OWNER or not, an exit agreement obtained by REED HElhi from the Resort shall moot REED i-lEihl?s Guarantee even though the Resort may require the payment by DWNER of on exit fen. DUTIES A. Please that you own your Timeshare until the closing of the exit is ?nalized. relieving you of ownership: and you remain responsible for all ?nancial obligations associated with your Timoshore until tho oxit is completed. The closing of an exit transaction usually trailer 3 to 9 months, but in some oases longer due to Boson delays or restrictions. 3. Finally, the CLIENT must sign (and notanze, as requested: typically needed properties) and send within Foul-tech {14) days of receiving them, any ofthe transfer documents required by the Resort andlor HEIN. REED DUTIES Every remaining duty in this Agreement is for REED HEIN to perform in order for you to successfully exit your Timosham Dwnership. if REED HEIN cannot finalize your-Timeshare Gwnorship for any reason whatsoever, you will be entitled to a full refund of the Foo Amount. BUT BE REED HEIN fully plans on successfully completing your exit process, so plouso anticipate and expect a successful closing to secure the objective: To get you out of your Timeshare Ownership and all associated financial obligations. THIS IS N915 I?ll?? This is a 100% certain solution Timeshare Ownership Exit Agreement. This is not a listing cgrooment where a timeshare ownership listing may sit unworked for months. Our Foo Agreement is GUARANTEED for com pieto performance {total Timeshare Ownorship exit including all associated ?nancial obligations). INDIE EVIEW BINDIN A OWNER is fully satisfied with the binding terms of this Agreement. By signing below the QWNER acknowledges that ire/she has had tho opportunity to obtain hIsIher own independent logo! andfor trot novice. OWNER now wants to engage REEU All terms of this Aer-somatic hacomo binding upon signing, and no Fee Amounts will be refunded except as specifically set forth herein. If throne is any dispute under our Agreemont, the laws of the state of Washington shall apply with jurisdiction granted to the Washington Superior Courts yenucti in Snohomish County. REED liability under this Agreement is strictly limited to co ntroct damages not to excised the Foo Amount. Prior to any iitlgatlo n, tho parties agree to first attempt good faith modiotlon. ovum am an Dams?; REED HEIN we you to receive what you paid for (anti to ha 3qu to end your Timeshare Ownership without unnecessary costs}. As discussed on Page 1, you have few dutios owed under this Agreement. Page - 2 initialis) Unto lo 1 ~ig 'Case Document 1-1 Filed 12/06/17 Page 25 of 57 but they are important tn accomplish In order to weld a default and forfeiture of your deposited funds. You will only have a few documents to and timely sign. So please avoid an unnecnssarv delay and call immediately if you think there could be any problem with performance. {We can helpl) FIEED HEIN guarantees that it will obtain exit agreement from the Resert regarding yourTimeshal-e or your Fen Amount will be refunded. This Guarantee is met even though the OWNER may nut accept the terms of the Resorts exit agreement. This Guarantee is contingent upon: all information that is provided to REED HEIN by the CLIENT as having been aoourute and complete, and lb} full cooperation with the CLIENT tn respond to any ("Kennett For lnformatidh?) by REED HEIN or the Resdrt, This Guarantee does nut apply t0 any transaction where the CLIENT steps or delays the exit princess or refuses in sign a procured Exit o?'e r. This Guarantee is valid only when the CLIENT ful?lls the duties required of them, if the CLIENT delays the process pr dues not properly or timely respond to REED HiElN?s requests, than the Guarantee is void. If the requested exit from Timeshare Ownership cannot be obtained, and CLIENT has fully cooperated with REED HEIN, the Fee Amnunt you have paid for this Agreement will be fully refunded. [Stunt and mark the HEM Bax]: CLIENT warrants that hie/her Timeshuru is owned free and clear ni? any mortgages or other lien encumbrances. acknowledges the existence of a mortgage. To THIS AM You may cancel this Agreement at any time prior to midnight of the third business day after the date at signing this Agreement. In order to be a valid cancellation, you must mail your signed cancellatinn under: to REED address listed attire top at this Agreement, by certified mail, return receipt requested, pustnge prepaid. Please call us first for rapid retaliation at any concerns. REED HEIN has never had a Better Business Buruau or Washington State Attorney General complaint, at any other form of government antler: in all 50 states end Canada. We plan an keeping this unblemished record with the consumer public and our valued clients. Sn if anything concerns you please call us: we are committed to making this a positive closing chapter to your timesha re ownership. Elm Any notices or nther udmmunlcatinnd desired 0r required to be given under this Agreement shall he in writing and shall he sent by certi?ed mail, return receipt requested, postage prepaid to REED HEIN to their address listed at the top of this Agreement, auditor, to the DWNER to their address listed in the attached Membership Proceeding farm. Page 3 Initiallsi 1,3,3; Date-M I. Case Documerit 1-1' Filed 12/06/17 Page 26 of 57 5mg; {mamas if any dispute shauid arise between the parties, the prevailing party shall be awarded by the court Its ream nabie costs and expensas, including reasonable attamuy?s fees. AND This Amen-1am shall be binding upon and shall inure the bene?t of the parties harem and their raspactiVe succe?ors and assigns. REED HEIN may assign this Agreement ail or any part ufits rights and obligations hereunder to one or more parties without the consent uf OWNER. AMENDMEH - This Agreement may nut he changed, madi?ad or terminated except by a written instrument exacuted by both parties hereto. ENTIRE This Agreement contains all of the term agreed upon between the parties with respectto the subject matter hereuf and supersedes any and all prior written or am! understandings. GWNER Date, REED Authorizeci Agent: - Date ?Va/lg reedhein ASSOCIATES Page .4 Inltiaits) LEE- . Data ?l?i Case Document 1-1 Filed 12/06/17 Page 27 of 57 EXHIBIT 5 CaSe Document 1-1 Page 28 of 57' tImeshareeXItteam Things Ta Remember hit if you have: not received a Walouma email from hand Hath within 345 days please sheds your Spam/junk InItIai Hm fbid?r- Many times emails from us and up in client?s spam/junk foldars instead of that: Inboaas. so when you receive your Welmma email, add the Email address to your contacts st: all futilm emails will go straight It! Will? Inhox. 11? you still have not racoiyad any amalla us plans: nail the client advisor you signed up with so we can solve any amall problems. m. 2. DO NOT the Timeshare Conipany at all, even if you arejust asking if they have heard {mm us or when Initial Hm the current status is. any contact from you to any of tha parties involved besides Road Mandates Wt" the- entire Process to slow dawn and in most cases prolong your mitt. Please: remember that yau have retained us to handle: this exit for year. 3. We do not communicate or release you from debts that are held bythird party lenders. Initial Hare LEE-E 4. no NOTTALK to anyone from your ?mashara Company or Collection agency unless told no do an by Rand initial Hana Heln it; Mandates. Thay Will maker a last ditch effort to bombard you with calls during the limo period before they must comply with any cease and desist orders. If ynu answer, simply hang up. altar 30 Days, always get their name and contact info including fax number and correspahdanoa address and forward that to us so we can send again or directly to that individual or dapartmant. {is Please remembar that the lastthing must of tha timeshare companies want is to release; documentatim initiil Hm that admits their agreement to la: you cut of yaur contract. Like we said before? we will get you a copy of such an agreement if we can, but regardluss if we are able tn, we will give you an of?cial nati?uatlon from us that you have been released. in cases where the timeshare: was dasdad, you can make a copy of the quit alarm once it has been hatai?lzed before sending it back to us. which releases your name off of the timeshare permanently. 5. STAY we Elli got you can at yaur timesharels) and all future associated finanalai obligations. Our Initial Ham Client Managers work with an attcmoy ta mitt ycur timashara. This process can adorn vary slow at times as thii tlmasharn campanias will drag out the process as much as passible. Please do daspair, we WILL get yuu slut. lt'a Hut quaat'lun (If IF, only a question at WHEN. I, 31% 7. PLEASE TELL as many hairpin Fill you can that The has gallon you out of your timeshare mm; Hm when you have been edited. Just remember that because of the con?dentiality sauna-lent, you CANNOT SAY the name at the ?timeshare Company ar Resort. Rama mister. If you send us a referral and they sign up to get out of their timoshara. WE WILL SEND you .5150?! 4133:.? 13. Updates ynar exit process will hit: emailed or mailed our initial Hero Reminder. your Client Manager is the liaison batman you and our attorney. if you have any questions tar Initial Hera concerns that you would like addrossnd. pleasa cantata your W. reedhein 4: 3400 188?? Street Southwest, Suite ado WA 98037 EXHIBIT 5 Case Document 1-1 Filed 12/06/17 Page 29 of 57 EXHIBIT 6 Case Document 1-1 Filed 12/06/17 Page 30 of 57 St. Croixi Ellon From: Legal Sent: Monday, November 06, 2017 10:17 AM To: St. Croix, Ellon . Subject: FW: 518075 notice from the Washington State Attorney General's Office Attachments: 518075A.pdf; 51530758.pdf; 518075C.pdf; 51807SD.pdf; 518075E.pdf S?l r?ie?SWl M, glITQl/?? Please log and assign to me. Thanks, Julia VOCQaloS?gz if l7 - Vacations for Life? Stay Vacationed.? GA . Please consider the environment before printing From: ATG Ml CRC Complaint Processing (prodappdb) Sent: Monday, November 06, 2017 10:12 AM To; Legal Subject: 518075 notice from the Washington State Attorney General's Office [This message was received from an eXternal sender. Please use caution when opening any attaolnnents 01' links Within this e?mail.] Q) 0 Kg Bob Ferguson ATTORNEY GENERAL OF WASHINGTON \l 8K Consumer Protection Division 000 Fifth Avenue, Suite 2000 Seattle, WA 93104 (206) 464-6686 November 6, 2017 Diamond Resorts International 10600 Charleston Las Vegas, NV 89135 RE: Fl-t?i- File 513075 EXHIBIT 6 Case Document 1-1 Filed 12/06/17 Page 31 of 57 Dear Diamond Resorts International: The Consumer Protection Division of the Attorney G-eneral?s Of?ce received the enclosed complaint filed by P-A_regarding your business. Our of?ce provides an informal complaint resolution process to consumers and businesses to assist them in resolving disputes. Many businesses ?nd this informal, voluntary process bene?cial in resolving complaints with their customers. Our of?ce acts as a neutral party throughout this process and facilitates communication between consumers and businesses to assist the parties in resolving the complaint. We are prohibited by Washington State law from providing legal advice or representing either party. Our of?ce monitors consumer complaints for possible indications of patterns of unfair or deceptive trade practices warranting ?n?ther attention by our of?ce. Our of?ce requests that you respond to this complaint in writing Within 21 calendar days from the date of this letter so that we may determine how to proceed in this matter. Our preference is to receive the response by email at We will provide a copy of your response to the consumer. Please reference the file number 518075 in your response. Please note that consumer complaints, including responses, are public records and are available to the public for copying or inspection in compliance with the Washington State Public Records Act, RCW 42.56. Thank you for your attention to this matter. If you have questions or would like to submit additional information regarding this complaint, our email address is Please include the complaint number given above on any complaint correspondence. Sincerely, ANDREW F. WU Consumer Resource Center Specialist Consumer Protection Division 1?800?551?4636 for int?state callers 1406?4646684 for cut~of~state callers Enclosure Case Document 1-1 Filed 12/06/17 Page 32 of 57 COMPLAINT SIMARY Consumer Information Name: Address: I- Day Phone: Evening Phone: E?mail Address: . Age Group (optional): Not Speci?ed Are you a member or former member of the 11.8. Armed Forces, Guard, Reserves or a dependent? (optional): Not Speci?ed If English is not your first language, what is your first language? Case Document 1-1 Filed 12/06/17 Page 33 of 57 Do you want the Attorney General's Office to send this business a copy of your complaint? Yes Names and addresses of any other complainants involved: Business Information Name of business that I am complaining about: Reed Hein 8e; Associates LLC Address: 3400 188th St SW Ste 300 WA. 98037 Phone: (355) 207mm Fax: Email: yourexiiteam4?medhein.oom Name of owner or manager (if known): Case Document 1-1 Filed 12/06/17 Page 34 of 57 Names and addresses of any other businesses involved in your complaint: Diamond Reemts International 10600 Charleston Las Vegas, NV 8913 5 Item 01' service purchased: Cost of item or service: 3497.00 Did you Sign a contract? Date of transaction: 08/21f2015 SaleSPerSOn's name: Was an advertisement involved? Date and source of advertisement: About Your Complaint Have you complained to the business? Case Document 1-1 Filed 12/06/17 Page 35 of 57 If YES, to whom (include position)? What response did you receive? If you have not contacted the business, explain why: Have you filed a complaint about this business with the Attorney General's Of?ce before? If yes, list the file number assigned to that complaint: Have you contacted a private attorney? If YES, identify the name and address of the attorney: Is there a court or other legal proceeding pending? If YES, please explain: Explain your complaint in detail: We have had a timeshare with Premiere Vacation, aka Diamond Resorts. On August 21, 1015 we retained the services of Reed He'm Associates aka TimeShareExitTeam to legally exit us from our timeshare. At the time we entered the contract all mortgages to the timeshare were paid in full and all annual dues and fees were paid current. We prepaid the fee of $3497.00 to Reed Hein to perform this service. We were told it would take 3 to 9 months to exit the timeshare. Reed Hein instructed us to stop paying any dues. Reed Hein also had us request that all cortespondence from Diamond Resorts now be sent directly to them, Reed Hein. We requested updates on the status from Reed Rein. We were continuously told that "the process t?es time," "the attorneys are working on i "more and more people are wanting to exit their timeshare So the timeshare companies are coming down harder," etc. We were then noti?ed that the process was delayed even more when our timeshare was sold to another company so our Exit Team would have to restart negotiations. We could never get a real answer as to what was happening with our exit. 011 July 11, 2017 we received a phone call from Reed Hein that an agreement had been reached to exit 113 from the time share. As part of this agreement we would have to pay dues that were now past due, plus any late fees and interest seemed; as well as a $750 transfer fee. When I asked for that total figure I was told I would have to contact my timeshare company. Not knowing who it had been sold to (as i had been previously told by Reed I-Iein) I asked who to contact. I was given the infonnation of 6 Case Document 1-1 Filed 12/06/17 Page 36 of 57 the company that had it when we retain Reed Hein?s services two years prior. Immediately red ?ags were waving. I called Diamond Resorts and was told that we had 35 1376 .8 8 in outstanding dues, fees and interest. The two ?gures combined was more than $2000 more on top of the $3497 we originally paid. I contacted Reed Hein back that day and told them I wanted to see the exit agreement in writing; I want to see the terms and conditions of the agreement. They refused then and still continue to refuse to provide anything in writing. I informed them we would not blindly pay an additional $2000 without something in writing. I made several requests for something in writing from the time of the phone call on July 11, 2017 until September 18, 2017. All the while they kept pressuring us to just pay the past due amounts. Their last answer was that the ?nal agreements are not w1itten up until after con?rmation has been received that we have paid out past due amounts. Knowing that the next year's assessment fees were coming up due I was seriously considering just paying the past due amounts to move the process along without finther costs to us. On Sept 18, 2017, I contacted Diamond Resorts again to con?rm amounts and to make a ?nal decision as to whether to pay the outstanding balance. It was during this phone call to Diamond Resorts that I was told that our timeshare had been foreclosed upon on August 11, 2017. We no longer owned atimeshare. I was also informed that other than an initial phone call from ReedI?Iein back in August 2015, Diamond Resorts have not received anything from Reed I-Iein no other phone calls, no written correspondence, nothing informing them that Reed Hei'n represents us it Two years and nothing! I was also angry that during my phone call with Diamond Resorts back in July nothing was said, hinted towards, or communicated that our account/timeshare was in a foreclosure status. We were kept completely in the dark by both companies. I inunediately contacted Reed I requested a resolution to the foreclosure making sure they knew that they would have to pay any and all fees associated with getting the foreclosure reversedr??xed,whatever and exited correctly. They need to handle it and do it quick. Suddenly they will not return any of my emails or answer any of my questions. I ?nally filed a complaint with the on October 19, 2017. In that complaint I informed them that I would be contact the Attorney General. Within 24 hours of ?ling that complaint I received an email requesting proof that I resolved the foreclosure. What? I have not received any of the work that I paid for, 1 still have nothing in writing, I have no idea where my ?le stands. They wilt not respond to my communication. All the signs point to fraudulent activity on the part of Reed Hein as well as Diamond Resorts since nothing was conununicated about a pending foreclosure. What do you think the business should do to resolve your complaint? Explain if you have circled 'Other': SIGNATURE I acknowledge that my complaint and attachments, once submitted, become public records and may be disclosed. to others in response to a Public Records Request. Complaint information received by this office will be exported into the database, Consumer Sentinel, a secure online database. This data is then made available to thousands of civil and criminal law enforcement authorities worldwide. I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. and Case Document 1-1 Filed 12/06/17 Page 37 of 57 I authorize the Washington State Attorney General's Of?ce to contact the party?es) against which I have ?led this complaint in an effort to reach an amicable reSOIutzion. I authorize the patty?es) against which I have ?led this complaint to with and provide information related to my complaint to the Washington State Attorney Generate Of?ce. By selecting NO below, I acknowledge that the Attorney General?s Of?ce will not contact the party?es) named in my complaint and will not attempt to facilitate resolution of my complaint with the patty?es). My complaint will be kept by the Attorney General?s Office for informational purposes. Signature P-A- Date 10/260017 Received via the Internet City and State Where signed San Tan Valley, AZ Please consider the environment before printing Case Document 1-1 Filed 12/06/17 Page 38 of 57 Gmaii Reodtlein an Associates Foreclosure Resolution 1 ft iofz l?esman-cw Reedi?iein Foreclosure Resolution 3 meesages Timeshare Exit Team 4 Thu. Oct 19. 2017 at 2:38 PM tor?emai-cw Hello?i I hope you are doing well. Standard Timeshare Transfers is requesting documentation showing the resolution of the foreciosure. Please provide that at your earliest convenience. Thank you Erin Bottle Your Exit Team Account Coordinators Office Hours: 9 am-4:30 pm, Fri 9 ant?3:00 pm PST p: 208.347.8819 ext 225 pi'f: 425.398.1995 w: timeshareexitteamoom e: yourexittearn4@reedhetn.com a" a: 3400 188th St. SW. Suite 300. WA 98037 TIMESHA Confidentiality Statement Notice: This email is covered by the Electronic Communications Privacy Act, 18 2510?2521 and intended oniy for the use of the individual or entity to which it is addressed as it may contain confidential and iegaily privileged information subject to attorney/client privilege. Eumaii transmission is not intended to Waive the attorneyeciient privilege or any other privilege. Any review, retransmission, dissemination to unauthorized persons or other Use of the original message and any attachments is strictly prohibited. If you received this electronic transmission in error, reply to the above?referenced sender about the error and permanently delete this message. Thank you for your cooperation. - ogmaimow Thu. Oct 19, 201? at 2:57 PM To: Timeshare hxit?leam 4 evourexrtteam4@reedhein.oom> tat?ammo Erin. Thank you for your correspondence. Can you please explain to me what you are requesting? We do not know what a "resolution of the foreclosure? is? And why would we need to provide documentation for something reaoiving the foreclosure. - The foreclosure is Reedl-iein's doing and they must resolve the problem. Thank you, 1036/20?, 1:44 PM Case Document 1-1 Filed 12/06/17 Page 39 of 57 i Gmai] ReedHein 8r. Associates .. Foreclosure Resolution Sent from my IPhone [Quoted text hidden} @gmail.com> Thu, OthB, 2017? at12:'12 PM To: Timeshare Exit Team 4 Hello Exit Team 4. I am still waiting for a response from my emaii on the 19th {1 week ago today). Thank vouE [Quoted text hidden] 2 0132 10(26/2017, 1:44 PM 4 . . ml Case Document 1-1 Filed 12/06/17 Page 40 of 57 Gmaii RoodHoin [it Associates - Premiere Vacation Club email ?@anaum> Reedi?iein 8i Premiere Vacation Club 9 messages Timeehare Exit Team 4 Fri, Jul 21. 2017 at 9:58 AM To; H?A?ogmail.oom> Hello e- a. i- We hope you are both doing weii. Have you been able to become current in your account with Diamond Resorts? Please provide proof of peym-ni when you are able. Thank you! Erin Eiei?us .?r?om Exit Team Account Coordinators Reotil-iein 8: Associates 2083418819 ext 225 pif: 42559831995 w: e: yourexiiteem4?reedheinoom a: 3400 188th St. SW, Suite 300, WA 98037 a not Co nfloentiaiitv Statement 8: Notice: This email is covered by the Electronic Comm unioatlons Privacy Act, 13 U.S.C. 2510~2521 and intended only for the use of the individual or entity to which it Is addressed as it may contain confidential and iegaiiy privileged information subject: to attorneyfclient priviiege. E~mali transmission is not intended to waive the attorney-client privilege or any other privilege. Any review, retransmission, dissemination to unauthorized pereone or other use of the original message and any attachments is strictly prohibited. If you received this electno transmission In error, please repiy to the above-referenced sender about the error and permanently delete this message. Thank you for your cooperation. i?ngaimome Fri, Jul 21, 2017 at i122 AM To: Timeshare Exit Team 4 Thank you for your emeii. We are waiting for the documentation that 1 Was told is being mailed to us. We would like to see everything in writing before we pay any additional funds to any entity. Thank you. J-anci P-A- Sent from my iPhone [Quoted text hidden] Timeshare Exit Team 4 Wed, Jul 26, 2017 at 9:3? AM To: Hello J- and of? 10/26/2017, 1:47 PM Case Document 1-1 Filed 12/06/17 Page 41 of 57 Gmail RoodHcin e, Associates -- Premiere Vacation Club 1 Fl 1 how: reached out and asked to see if they can send out the documents before the past due balance is paid. Normally Standard Timeshare Transfers needs to see proof of payment before they are able to have the documents drawn up. I will reaoh out and let you know their response as soon as I hear back from them. Best regards, Melissa Your Exit Team Account Coordinators Reedi-lein 8r Aesooiatee 13: 206.347.8819 ext. 225 pi?f: 425.398.1995 w: timeshareexltteameom e: yourexitteam4@reedheln.oom a: 34th] 188th St. SW. Suite 300. WA 98037 Confidentiaiity Statement 3? Notice: This email is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and intended only for the use of the individual or entity to which it is addressed as it may contain con?dential and legally privileged Information subject to attorneyfciienl: privilege. E?meii transmission is not: intended to wants the attorney-olienl: privilege or any other privilege. Any review, retransmleelon, dissemination to unauthorized persons or other use of the original message and any attachments is strictly prohibited. If you received this electronic transmission in error, please reply to the above-referenced sender about the error and permanently delete this message. Thank you for your cooperation. noted text hidden} ?@gmaii.com> Thu. Jul 27, 2017 at 1:05 PM To: Timeshare Exit Team 4 Thank you for reaching out to get the documents. I am not oomfortebie blindly paying the amount when i have no proof myself that an agreement has been reached and what those terme are. Yes, i did receive a verbal phone oali1 but you are asking me to go off of what someone verbally told me. I want to make sure that it Is in writing and everyone is in agreement before I pay that amount of money. i don't want surprises. i dont want to get another phone call saying. "Oh by the way,,.we need you to pay for this too." I want to make sure that once I have paid what i agree to pay that i am done. This has taken 2 years! Way too long for me to see any results from paying what we did to ReedHein. ijust want to be done once and for all. Thanks! "i - {Quoted taxi hidden] Timeshare Exit Team 4 Mon, Jul 31,201? at 4:57 PM Hi P- Standard Timeshare Transfers has {at us know that they will need proof of payment before they can draw up you exit documents. 2 of? - 100.6120?, 114?? PM Case Document 1-1 Filed 12/06/17 Page 42 of 57 Gina-i1 - Reediiein dz. Associates Premiere Vacation Club With this offer, there is a transfer fee of $750.00. Reedi-lein will be entering $25634 of this transfer fee and your responsibility is $493.26. The other requirement is that you are current and remain current through the transfer process. Thank you! Best, Jennifer Mofiitt Your Exit Team Account Coordinators Office Hours: MuTl't 9 ant?4:30 pm, Fri 9 Elm-3:30 pm PST p: 206.347.8819 ext. 225 pit: 425.398.1995 w: iimeshareexitteamccm e: yourexitteamaiCQreedheincom a: 3400 188th St. SW, Suite 300. WA 9803? Confidentiality Statement Notice: This email is covered by the Electronic Communications Privacy it Act, 18 U.S.C, 25102521 and intended only for the use of the individual or entity to which it is addressed as it may contain con?dential and legally priviieged information subject to attorney/client privilege. E~mail transmission is not: intended to waive the attornewciient privilege or any other privilege. itny review, retransmission, dissemination to unauthorized persons or other use of the originei message and antir attachments is strictly prohibited. If you received this electronic transmission in error, please replvr to the above~reterenced sender about the error and permanently delete this message. Thank you for your cooperation. [Quoted text hidden] @gmaii.com> Tue1 Sep 5. 2017' et9128 AM To: 'l'irneshere Exit Team 4 eyourexltteem4@reedhein.com> Hello Exit Team. ire?z wouid litre to matte a request to have one single point of contact person that I may communicate book and forth with. Please let me know who can do that so I am not contacting a general in?box as work through this process- Second, [was told in the previous email that i cannot have anything in writing as reoriented until AFTER i pay fees. That is not going to happen. In this day and age, 1 cannot imagine that an agreement were reached with the timeshare company without the general terms being in writing. i am not asking for my Specific contract. But i insist upon seeing in writing, what the requirements are before we pay out another $2000. Third. when was verbally told that i would need to bring the maintenance fees current in order to proceed with the exit, expressed some serious concern. My husband and I had always kept our fees current. However, when we retained services through Reediiein, under the direction of ReedHein and with great concerned expressed at that time, we stopped paving those fees. I worried about late fees and interest accumulating and was told that we wouid be out of our time share by then. Now. two years lateri am being told have to pay- these i am not happy 3 of 7 1:47 PM Case Document 1-1 Filed 12/06/17 Page 43 of 57 Gmaii ReedHeiu tit. Associates - Premiere Vacation Club about this arrangement. On my phone call on July 11th. I was verbally told that Reedi-iein would reimburse us for the cost of the late fees and interest. We would pay our actual maintenance fee and Reed Hein would take care of the rest. i asked to see this agreement and information in writing with ReedHein and have yet to see anything come from that. How does this get worked out? Do I pay the full $1376.88 and got reimbursed the $448.40 from ReedHein? How soon can I expect to see that? I need details. Finally, i see it stated that for the $750 transfer fee, Recoil-lain will cover the amount over our maintenance fee. per our signed contract. However. I do not know where the figure $493.26 came from. According to the maintenance statement from Premiere Vacation, the last twoyears have been $463.85 and $464.63 respectitroly. The two years prior to retaining service. 2014 and 2015 were both around that amount as well. Please explain to me the where Reedi-iein obtained this higher ?gure. And as with the maintenance fees. 1 have questions. Do I have to pay the full $750 and then get reimbursed the difference or do i Just pay my portion and ReedHeln covers the different up front? There seems to be a lot of holes in the process and how this works and i can?t seem to get any solid answers. new question my decision to retain services through Reedl-iein. i don't know that lwould recommend this company to anyone. I need to get fast answers so we can get this worked out and move forward with needs to be done. Thank you in advance for your assistance. t- and e-t? [Ctucted text hidden] Timeshare Exit Team 4 Tue, Sep 5I 201? at 3:29 PM To? ?@omaii.com> Cc: _@gmaii.com> Halto J- and Your file is currently with Team Four. which consists of Michele Anderson, Melissa Lindseth. Janelle Roch, Erin Betas, Jennifer Mot?tt. and myself Katie Sullivan. Whenyou email us. your inquiries are received by the team. or which any of us will be able to access your case information and discuss your concerns with you. There may be cases where you talk to one of do multiple times, but you will work with all of us for the duration of your exit. Standard Timeshare Transfers are not able to ?nish preparing the documents for transfer until they receive proof that the account has been paid and is currently in good standings. The agreement reached between Standard Timeshare Transfers and the resorts they work with were established before Reedhein started working with Standard Timeshare Transfers. A customer must meet specific conditions for this transfer to go through, the conditions being not having a mortgage. becoming and remaining current through the transfer. and paying a transfer fee to the resort. These are how Standard Timeshare Transfers determines if you are eligible for these prereatablished offers, and why we were able to present it to you. You did not have a mortgage, so we were able to present the remaining basic conditions required to release you. if you would like to know more about the opportunity with Standard Timeshare Transfers i would be happy to go over the process with you. Reedhein and Associates is a consumer protection group who works with vendors, such as Standard Timeshare Transfers, who facilitate the exit for the customer with the resort. Standard Timeshare Transfers has established agreements with certain resorts to release customers who meet certain conditions. These conditions as mentioned above, are that the customer does not hays a mortgage. The customer must come current on any past due balances on their account. and. they must entitinue to remain current on any bills they receive or that will be received during the transfer process. ?there is also a settlement offer requested by the resort for this transfer process. in your case. the total transfer fee is $759.00. The contract you signed with Reedhein states that you will not be responsible for more than one years worth of maintenance fees (determined by the year you signed on with Reedhein) towards a settlement fee. When you signed on with Reedhein, you fitted out aTimeshare Description 10.12020] 7, 1:47 PM "l Case Document 1-1 Filed 12/06/17 Page 44 of 57 Gmsii Rsestfn (it: Associates Premiere Vacation Club 50f? Sheet that stated your maintenance fees were $493.26, which is why you are responsible for only $493.26 of the transfer fee, and Reedhein wilt cover the remaining $256.74. Reedhein will pay the full transfer fee for you up front, and reach out to collect the reimbursement of your portion at a later date before the transfer is complete. Standard Timeshare Transfers is in the process of preparing transfer documents for the official transfer process. As you have a deeded timeshare, they will be sending you a deed in the packet of transfer documents to relinquish your ownership. Once the documents are received by you, you will fill out the required information and return the documents back to Standard Timeshare Transfers. They are processed by Standard Timeshare Transfers in the order that they are received. Once they start processing your speci?c file. this is when the verification process starts. Your account information will be veri?ed and they will ensure that everything is ready for the transfer process. if anything additional is necessary, they will reach out so that we can share this information with you. When your documents are veri?ed, this is when the tBO-days of financial responsibility starts. The transfer length for Diamond timeshares is approximately 180~days. and you will be responsible to pay any bills that may be received in this time. Given the current timeframe. as you are billed annually, you may be required to pay the 2018 maintenance fees before the transfer officially begins as you will receive that bill within your tau-days. When you are billed, this puts a balance on your account. if there is a balance on your account during the transfer process1 everything must be put on held before the transfer can proceed. as you must maintain a zero dollar account balance. To ensure that the process moves along smoothly, you would have to prepay these fees and provide proof of that payment. 'If for some reason the transfer process passed the too-days. Standard Timeshare Transfers takes over the ?nancial after the 180~days while they wait for the transfer to finalize. Once complete, Standard Timeshare Transfers notifies us of your release, which we vrould share with you as well. in regards to your maintenance toss, it may have been suggested to stop paying your maintenance fees, honever. your contract does state that: Please remember that you own your Timeshare until the closing of the exit is ?nalized, thereby relieving you of ownership; and you remain responsible for all financial obiigations associated with your Timeshare until the exit is complete. We do acknowledge the suggestion of nonpayment which is why we are offering to cover late fees and interest that may have accrued on the account. i do see that Osman acknowledged this offer in a note in your file. How this woutd work is. you would reach out and come completely current on your payments with the timeshare so that your account carries a zero dollar account balance. You would then reqUast that Diamond send you a statement showing the breakdown of all of your fees. showing speci?cally what the late fees and interest may have been and that you brought the account current. That information would then need to be provided to Reedhein so that we could see how much the late fees and interest amounted to. and have this approved for reimburtsm'nent. You would be required to some current and provide us with a statement showing the fees to be reimbursed the late fees and interest that accrued on the account. I know this is 3 tot of information. so please do let us know if you have additional questions. Best regards. Katie Sullivan Your Exit Team Account Coordinators office Hours: it am~4:30 pm. Fri 9 amount pm PST p: 208.34?.8819 ext, 225 pit: 425.398.1995 to: tlmeshareexitteamcom e: yourexitteam4@reeclhein.com a: 3400 188th St. SW. Suite 300, WA 9803? torso/2017, 1:47 PM Case Document 1-1 Filed 12/06/17 Page 45 of 57 Gmail Reodtiein Associates .. Premiere Vacation Club 60f? Confidentiality Statement 8t Notice: This email is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510?2521 and intended only for the use of the individual or entity to which it Is addressed as it may contain confidential and legally privileged information subject to attorney/client privilege. E?maii transmission is not intended to waive the attorneyuciient privilege or any other privilege. Any review, retransmission, dissemination to unauthorized persons or other use of the original message and any attachments is strictly prohibited. If you received this electronic transmission In error, please reply to the above?referenced sender about the error and permanently delete this message. Thank you for your cooperation. uoied text hidden] Mon. Sep 18. 2017 at 10:05 AM To: Timeshare Exit Team 4 cal?eminent Hello Team First of all, I am still not happy about not having a single direct person to contact about this Exit. I, as a customer, would very much prefer having a single person that knows what is going on with my file that I can speak with. have requested that multiple times and my request keeps getting pushed under the mg. for a lack of a better term. Against my betterjudgement, since my requests of ReadHein still have not been completed, I contact Diamond Resorts today to get the Assessment Fees paid current so we could move forward and just be rid of the time share once and for all. This timeshare and dealing with Reedtlein is a grievous thorn in my side. When i called Diamond Resorts 1 was transferred to the foreclosure department. where i spoke with Diamond at 9:35am local time. lwas informed that our time share was foreclosed on as of Aug 11th. i told them that my account has been with our attorney?s office for over two years now as we were working on exiting the time share. Diamond's response was "Obviously your attorney didn't follow correct protocol. We received one phone call from them back in 2014. Other than that we have had no contact with them. It would be like you calling in and saying. *i want to exit my time share.? That doesn?t mean you have exited it Unless the correct process is actually followed and completed we move forward with foreclosure." i now need some very quick and accurate information as to what is going on. i did not receive one single noti?cation from Diamond Resorts or ReedHein about any of this! ReedHein was supposed to have our back on this. We hired ReedHein to represent us and do what needed to be done and it clearly has not been done andior done correctly. To say that i am upset right now is a severe understatement. We contacted Reediiein off of a referral from Dave Ramsey's website. i am ready to contact his company and let them know of my experience with ReedHeln. in addition to this, i believe I will contact the and let them know as well. I will also be pulling our credit reports. it this shows up negatively on our credit in any way, i will also consider contacting another attorney ligate against Reedi?lein. This has been drawn out over and over with what seems like excuse after excuse. As mentioned before, I have still yet to get the information that have requested. And now get this news?i?i iwant to see a log of exactly what has been completed on our file. i expect answers immediately. This is an unacceptable situation. Thank you! t-t-l 10/269017, 1:47 PM Case Document 1-1 Filed 12/06/17 Page 46 of 57 Gmail Reed?ein Associates Premiere Vacation Ciub {Quoted text hidden] l?kegmaimow Wed. Sep 27. 2017 at12ro1 PM To: Timeshare Exit Team 4